CNY Fertility Center

6 doctors work here

Rated 8.7
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.7
72% strongly recommend
786 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,536
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Buffalo
835 Hopkins Rd
Buffalo, NY 14221
844.315.2229
Hamburg (closed)
5451 Southwestern Blvd
Hamburg, NY 14075
800.539.9870
Latham
38A Old Sparrowbush Road
Latham, NY 12110
518.690.0700
Monroe
924 West Spring Street
Monroe, GA 30655
844.315.2229
Rochester
2244 East Avenue
Rochester, NY 14610‎
(585) 244-1280
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Show 4 more

606 patient reviews filtered by:

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2018, Consult
10
10
Age 40
1 Fertility Medications
Male Factor
European
Income $50K - $99K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Armando Arroyo] is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way...He was very personable
Great customer patient service [at CNY Fertility Center]. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me... [nurses are] Sweet and caring. Ready to help no matter what...He [Dr. Armando Arroyo] is always willing to answer questions no matter what
How was your experience with Armando Arroyo at CNY Fertility Center?
He is always willing to answer questions no matter what. He has a great beside manner. He is funny and always willing to go out there on a limb for you. He is very honest and tells you like it is, but in a sweet way.
What's one piece of advice would you give a prospective patient of Armando Arroyo at CNY Fertility Center?
Listen to everything he says. He only has your best interest at heart.
During treatment, were you treated like a number or a human with Armando Arroyo at CNY Fertility Center?
He was very personable
Describe the protocols Armando Arroyo used in your cycles at CNY Fertility Center and their degree of success.
We have not had any treatment yet.
Describe your experience with the nursing staff at CNY Fertility Center.
Sweet and caring. Ready to help no matter what.
Describe your experience with CNY Fertility Center.
Great customer patient service. Caring staff. Very knowledgeable. I have called many times and never have I felt that I was bothering them. They are always willing to help. If by chance they sidn’t Know the answer they were right on top of finding it for me.
Describe the costs associated with your care under Armando Arroyo at CNY Fertility Center.
No, but gave me the number for the financial department.
Describe Armando Arroyo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Not transfers yet.
10
Doctor
Armando Arroyo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Hamburg (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Consult
10
10
Age 27
1 IUI
Male Factor
PCOS
Other
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Robert Kiltz] is a great guy and is really there for his patients! I love how he does fire side chats live so before you seek out treatment and can get on and get to know information and get familiar with things!! That helped me greatly!...
They [nurses at CNY Fertility] are amazing!!!...Very reasonable if my insurance does not cover!! They also do payment plans...It’s a amazing clinic and I love that they can do everything right there for you!! They also offer a lot of things to help with fertility! I also love that the facility is extremely clean and relaxing!!...All the nurses were so friendly and anytime you walked in they all greet you and ask how you are. They really care how you are!!
How was your experience with Robert Kiltz at CNY Fertility Center?
He is a great guy and is really there for his patients! I love how he does fire side chats live so before you seek out treatment and can get on and get to know information and get familiar with things!! That helped me greatly!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
To definitely give them a try in helping your dreams come too!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
All the nurses were so friendly and anytime you walked in they all greet you and ask how you are. They really care how you are!!
Describe your experience with the nursing staff at CNY Fertility Center.
They are amazing!!!
Describe your experience with CNY Fertility Center.
It’s a amazing clinic and I love that they can do everything right there for you!! They also offer a lot of things to help with fertility! I also love that the facility is extremely clean and relaxing!!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Very reasonable if my insurance does not cover!! They also do payment plans
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 29 - 30
1 IVF
European
Income $0 - $49K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Go in asking questions he [Dr. Michael Grossman] doesn’t mind...He went over doing multiples embryo or single and backed up our choice...He made me feel so comfortable about going through the infertility treatment...He was great very thoughtful and thorough he made sure I understood what was going on during the whole process with the ivf and went over all of my options before we started treatment. He was very kind
They [the nurses at CNY Fertility Center] all were so professional and kind. They truly cared about you and the experience you had...It is so relaxing to go there a little on the warm side when you sit by the fire and they do chair massages for free. They have coffee and water for patients. Make your appointments later in the day it seems to be less crowded...Go in asking questions he [Dr. Michael Grossman] doesn’t mind...He went over doing multiples embryo or single and backed up our choice...He made me feel so comfortable about going through the infertility treatment...He was great very thoughtful and thorough he made sure I understood what was going on during the whole process with the ivf and went over all of my options before we started treatment. He was very kind
How was your experience with Michael Grossman at CNY Fertility Center?
He was great very thoughtful and thorough he made sure I understood what was going on during the whole process with the ivf and went over all of my options before we started treatment. He was very kind
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Go in asking questions he doesn’t mind
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He made me feel so comfortable about going through the infertility treatment
Describe your experience with the nursing staff at CNY Fertility Center.
They all were so professional and kind. They truly cared about you and the experience you had
Describe your experience with CNY Fertility Center.
It is so relaxing to go there a little on the warm side when you sit by the fire and they do chair massages for free. They have coffee and water for patients. Make your appointments later in the day it seems to be less crowded
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He went over doing multiples embryo or single and backed up our choice
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 33 - 34
3 IUI
1 IVF
PCOS
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt like he [Dr. Michael Grossman] cared to ensure all our questions were answered and we were treated with kindness and compassion. We always felt comfortable. He explained everything in terms we could understand. He was very thorough and available when we called with questions.
Feel comfortable upon arrival [at CNY Fertility Center], everyone is kind and offers information everyone treats you like you’re a person not a number. Everyone is there to offer advice and ensure you have the best experience possible, they have hours that work with any schedule...Personalized care...[Eset approach] Recommended one if before the age of 35 but allowed 2...Every single nurse I encountered was fabulous
How was your experience with Michael Grossman at CNY Fertility Center?
I felt like he cared to ensure all our questions were answered and we were treated with kindness and compassion. We always felt comfortable. He explained everything in terms we could understand. He was very thorough and available when we called with questions.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask anything that’s on your mind
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Personalized care
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Greta )
Every single nurse I encountered was fabulous
Describe your experience with CNY Fertility Center.
Feel comfortable upon arrival, everyone is kind and offers information everyone treats you like you’re a person not a number. Everyone is there to offer advice and ensure you have the best experience possible, they have hours that work with any schedule
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Ivf fee iui fee clinic fees
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Recommended one if before the age of 35 but allowed 2
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 35
IVF
Anovulation
PCOS
Other
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Hé [Dr. Grossman] was extremely happy to help us conceive when he heard we have been trying for 10 years. He took his time to break everything down Now we are just waiting to start the process He is very calm and friendly... Appointment is hard but when you are a patient you will have flexibility Clinic feels like a 5 star hotel When we came we were in awe Well kept front desk had a fireplace Near by most hotels in Albany
Appointment is hard but when you are a patient you will have flexibility Clinic [CNY Fertility] feels like a 5 star hotel When we came we were in awe Well kept front desk had a fireplace Near by most hotels in Albany... Hé [Dr. Grossman] was extremely happy to help us conceive when he heard we have been trying for 10 years. He took his time to break everything down Now we are just waiting to start the process He is very calm and friendly .
How was your experience with Michael Grossman at CNY Fertility Center?
Hé was extremely happy to help us conceive when he heard we have been trying for 10 years. He took his time to break everything down Now we are just waiting to start the process He is very calm and friendly .
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Hé provides personal care
Describe your experience with the nursing staff at CNY Fertility Center.
Excellent staff
Describe your experience with CNY Fertility Center.
Appointment is hard but when you are a patient you will have flexibility Clinic feels like a 5 star hotel When we came we were in awe Well kept front desk had a fireplace Near by most hotels in Albany
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
10
10
Age 43 - 44
1 IUI
1 IVF
Donor Eggs
Other
Income $100K - $199K
Nurse or HC Services
3rd of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
[Dr. Robert Kiltz is a] Great doc. Genuinely cares. Shows pure joy in his job...Would highly recommend him for anyone who is having difficulty conceiving. Great guy. Easy to get a hold of...
No weaknesses! [CNY Fertility Center is a] Great clinic . Everyone in the office truly loves their patients and wants a successful pregnancy for all their patients. They show genuine remorse when they have to tell you it’s negative...[nurses are] Great people....Office is clean.
How was your experience with Robert Kiltz at CNY Fertility Center?
Great doc. Genuinely cares. Shows pure joy in his job. Staff at his office is great. Office is clean. Would highly recommend him for anyone who is having difficulty conceiving. Great guy. Easy to get a hold of.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Use him he’s great
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Great doc. Graciously cares
Describe your experience with the nursing staff at CNY Fertility Center.
Great people
Describe your experience with CNY Fertility Center.
No weaknesses! Great clinic . Everyone in the office truly loves their patients and wants a successful pregnancy for all their patients. They show genuine remorse when they have to tell you it’s negative
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Expected
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources