Dr. Chang ordered preliminary testing that included an HSG and SHG, of which he performed at his clinic. As a result of these tests, a large cyst was discovered on my left ovary, which Dr. Chang suggested that I follow up with my primary OBGYN (I am out of state) for treatment options before proceeding with IVF...even though we are choosing to use donor eggs, the cyst could cause future complications with any hormonal treatments used with IVF.
warm and friendly environment, plushy furniture, fireplace and refreshments...the rooms were not soundproof, which made us feel a little self-conscious in talking about our sensitive issues...[CNY Fertility Center] offered same day testing for semen analysis and transvaginal ultrasound...messaging system does not have the "reply" feature as in traditional email, and you are forced to create a new message every time you communicate with a member of their staff, even if it is in response to the same original message.
How was your experience with Eric Chang at CNY Fertility Center?
Dr. Chang was new to the clinic at the time of our initial appointment. Despite this fact, his demeanor and knowledge of the fertility world with his past experience provided us with ease and confidence in his ability to care for our needs. He was very thorough with his explanations of treatment options as well as statistics of possible outcomes, including examples of outcomes he has seen in his practice. Because of the extra care he took to provide us with factual data, we chose to take the next steps in treatment under his care.
What's one piece of advice would you give a prospective patient of Eric Chang at CNY Fertility Center?
He is down to earth and lighthearted. His calming presence will make anyone feel at ease. He will treat your sensitive situation with care and respect.
During treatment, were you treated like a number or a human with Eric Chang at CNY Fertility Center?
From the start, Dr. Chang was pleasant and down to earth. His explanations of statistics with regards to our specific situation were very thorough and helpful in guiding us on making sound, educated decisions about our treatment options.
Describe the protocols Eric Chang used in your cycles at CNY Fertility Center and their degree of success.
We are still early in our treatment and had to pause temporarily due to COVID-19, however Dr. Chang ordered preliminary testing that included an HSG and SHG, of which he performed at his clinic. As a result of these tests, a large cyst was discovered on my left ovary, which Dr. Chang suggested that I follow up with my primary OBGYN (I am out of state) for treatment options before proceeding with IVF. Dr. Chang's rationale was that even though we are choosing to use donor eggs, the cyst could cause future complications with any hormonal treatments used with IVF. I am still awaiting the procedure for cyst removal.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Allyson Santoro, RN)
Our nurse, Ally, has been helpful in describing any processes or procedures that are necessary for our treatment. She has been gracious and kind and always gives us options so that we can make informed decisions. We have had no problems with the nursing staff at the clinic. During my procedures, they have been courteous and thorough in their explanations of what to expect. The nursing staff is available through the patient portal as well as through the clinic if needed immediately. They have always been pleasant to work with.
Describe your experience with CNY Fertility Center.
CNY is a clinic that was referred to us through my OBGYN. It was a "just in case" option should the need arise. After a few months, I heard about the same clinic from a friend who sought treatment resulting in a pregnancy, so my husband and I decided to try them out. The initial call was just to set up the intake, which was offered either over the phone or in person. The phone interview was a longer wait, so we chose to schedule an in-person intake and take a 4 hour trip to the clinic. Upon arrival, we were greeted with a warm and friendly environment, plushy furniture, fireplace and refreshments. One thing that took us by surprise was they asked us politely to remove our shoes and wear either disposable booties or their "complimentary" slippers. The rationale for this was not clear, however we complied out of politeness. Once we were called back for our consultation, the rooms were beautifully decorated with modern barn-style doors and comfy chairs. The downside was that the rooms were not soundproof, which made us feel a little self-conscious in talking about our sensitive issues. When Dr. Chang arrived, he set our mind at ease by asking pinpointed questions about our situation and gave us sound information and statistics, which helped us make an educated decision about treatment. The clinic offered same day testing for semen analysis and transvaginal ultrasound, which was helpful. Once the testing was complete, the nursing staff took over and assisted us in completing the necessary paperwork. The main form of communication once established as a patient is through the patient portal messaging system, which can be good or bad. A good point is that you can be thorough in providing them as much information in your message so that they have all of your concerns in one place. A bad point might be that if you do not have the patience necessary to wait on their response, you may find yourself becoming frustrated with the system. Also, their messaging system does not have the "reply" feature as in traditional email, and you are forced to create a new message every time you communicate with a member of their staff, even if it is in response to the same original message. All in all, this experience has been a positive one. As of right now, COVID-19 has halted our treatment, including that of our egg donor. We are waiting for the restrictions to be lifted for elective surgeries to continue so that we can move forward with our plans for IVF.
Describe the costs associated with your care under Eric Chang at CNY Fertility Center.
Costs were for initial intake and testing procedures. Costs and payment options were thoroughly explained.
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
No comments on eSET vs. MET. The paperwork explains these options thoroughly and are predetermined with package options.
10
Clinic
CNY Fertility Center
Hamburg (closed)