CNY Fertility Center

6 doctors work here

Rated 8.7
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.7
72% strongly recommend
786 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.4
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
9,536
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Buffalo
835 Hopkins Rd
Buffalo, NY 14221
844.315.2229
Hamburg (closed)
5451 Southwestern Blvd
Hamburg, NY 14075
800.539.9870
Latham
38A Old Sparrowbush Road
Latham, NY 12110
518.690.0700
Monroe
924 West Spring Street
Monroe, GA 30655
844.315.2229
Rochester
2244 East Avenue
Rochester, NY 14610‎
(585) 244-1280
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Show 4 more

786 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
0
0
Age 30
2 IUI
2 IVF
European
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I can't speak much to my experience with Dr. Grossman, mostly because I never met him. I only spoke with him twice, once for my initial consult before starting my cycle, and once after my egg retrieval which went poorly...Both times he honestly didn't have much to say. It felt like our conversations were directed by me and my questions rather than him offering any information or thoughts. He only gives what you ask for and even then it's not much.
CNY is a busy clinic, with a high volume of patients. It appears as though the only way they can handle it all is to streamline treatment. You often feel like you are just a little cog in a big wheel churning around you...The only strength is that it's affordable...things are dirty, staff seem miserable, and the doctors are MIA. Dr. Kiltz heavily pushes his keto diet (to all patients regardless of their specific issues) which he's modified for fertility and quotes ZERO research around it.
How was your experience with Michael Grossman at CNY Fertility Center?
I can't speak much to my experience with Dr. Grossman, mostly because I never met him. I only spoke with him twice, once for my initial consult before starting my cycle, and once after my egg retrieval which went poorly due to only resulting in one poor quality embryo (after having 12 follicles retrieved), to discuss next steps and review things. Both times he honestly didn't have much to say. It felt like our conversations were directed by me and my questions rather than him offering any information or thoughts. He only gives what you ask for and even then it's not much.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don't expect much, you're your only advocate, so don't rely on him to advise you or provide you with much information.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I never actually met Dr. Grossman. CNY is a busy clinic, with a high volume of patients. It appears as though the only way they can handle it all is to streamline treatment. You often feel like you are just a little cog in a big wheel churning around you. I traveled from out of state, and had all consults and meetings with my Dr. prior to my cycle through the phone, and once I arrived it wasn't until I had my retrieval that I actually saw a Dr at all (and I did all my monitoring there). Even then, it was a different RE than the one I'd been working with.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
Stimulation via 300 IU Gonal F, 150 IU Menopur, 4.5 mg LDN daily until trigger, adding in .25 mg Cetrotide in the morning on cycle day 9 continuing until trigger. Triggered with Lupron. I did well on these meds, no big side effects, had 14 follicles and retrieved 12. I had done a mini stim cycle with a different clinic before coming to CNY and didn't get many eggs, so this was a more typical level of higher stimulation and I did better with it. However it clearly didn't matter since I only ended up with one 6cc embryo.
Describe your experience with the nursing staff at CNY Fertility Center.
Ok, so one thing to note here is that I was getting treatment during the start of Covid-19 hitting NY. Things changed quickly, and while everything around us was shutting down, the clinic stayed open to finish out patients who were mid-cycle (me). That may have affected things. My experience of the nurses was that they were busy, unhappy, stressed out, and stretched thin. Never very friendly, you're always meeting with someone different, and they didn't seem very professional either. One left the room at one point because she couldn't find our consent on her computer, and went to go ask about it. She left the room with her computer open and pointed at us, and we were actually able to see our consent file right there by searching ourselves. That lack of professionalism was appalling to say the least. Not only was she unable to find something staring right at her, but she left patients in the room with her computer open with access to confidential files. Yikes. Also, the clinic felt pretty dirty. Not sure if that's on the nursing staff, but it was unsettling especially given the virus.
Describe your experience with CNY Fertility Center.
The only strength is that it's affordable. That's why I went here. I have no coverage, and that leaves me with options like this one. The weaknesses are that it's seeing a high volume of patients, and therefor we're all just numbers. You see a different person every time, appointments are in and out before you have a chance to remember what questions to ask, sometimes they don't even take time to review your meds with you, things are dirty, staff seem miserable, and the doctors are MIA. Dr. Kiltz heavily pushes his keto diet (to all patients regardless of their specific issues) which he's modified for fertility and quotes ZERO research around it. He also promotes CBD products with ZERO research or information available on CNY's website as to how its helpful vs. harmful. It feels very much like CNY is a wellness brand vs. and actual medical facility.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
3900 for a cycle not including meds (those were another 3500) this was without insurance.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Their protocol is to only transfer one, unless it's a special scenario or they are pushed by the patient.
0
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
8
10
Age 43
IVF
Donor Eggs
Unexplained
European
Income $100K - $199K
Sales Representative
3rd of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
I didn’t have tons of interaction w him [Dr. Michael Grossman] other than the FET, but he was a kind, efficient doctor and professional. I had a different protocol this time around, which felt encouraging to me to try something different as we hadn’t had much success at this point...Just be willing to ask questions and go after the information that you need. CNY is a busy place, so you need to make sure you’re clear on everything.
The staff at CNY are very friendly. You do have to ask for help if you want it - they don’t hand hold unless you request it...Super affordable compared to other places, and great financing options. Their pricing is the only reason I am able to move forward. ...Just be willing to ask questions and go after the information that you need. CNY is a busy place, so you need to make sure you’re clear on everything...Also pay attention to the protocols so nothing gets missed. I had drugs ordered that I wasn’t given instructions for, which was an oversight.
How was your experience with Michael Grossman at CNY Fertility Center?
I didn’t have tons of interaction w him other than the FET, but he was a kind, efficient doctor and professional. I had a different protocol this time around, which felt encouraging to me to try something different as we hadn’t had much success at this point.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Just be willing to ask questions and go after the information that you need. CNY is a busy place, so you need to make sure you’re clear on everything.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
The staff at CNY are very friendly. You do have to ask for help if you want it - they don’t hand hold unless you request it.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I am on an immune system protocol for previous miscarriage and some Other supportive measures, which included steroids, intralipids, and HCG boosters. I don’t recommend the boosters as it makes results confusing. I’d prefer to try the HCG wash instead.
Describe your experience with the nursing staff at CNY Fertility Center.
There were a few things that got dropped - I wasn’t notified that the HCG wash and intralipids needed to be done the day prior to transfer. Other than that, they were responsive and helpful.
Describe your experience with CNY Fertility Center.
This is a high volume center, so be sure you ask lots of questions and advocate for yourself so you get what you need. Also pay attention to the protocols so nothing gets missed. I had drugs ordered that I wasn’t given instructions for, which was an oversight.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Super affordable compared to other places, and great financing options. Their pricing is the only reason I am able to move forward.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We didn’t do genetic testing, so my preference moving forward is 2 embryos for an FET.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
Nothing major, but I had meds ordered that were supposed to be administered the day before. The problem is I flew in for treatment and it was impossible to change things around last minute to do so. However, we found a workaround, so it worked out in the end.
8
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 36
3 Fertility Medications
Tubal Blockage
European
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ditkoff was extremely thorough. He went over all of my past history and treatments, as well as tests. He even ordered them to be done again just to make sure nothing was left out. He went over which treatment plan would be best for us and when the best time would be to start. I truly appreciate him being thorough and explaining all of my results. The doctor I had seen prior never did this and told me I needed surgery and that his nurse should have told me over the phone 4 months prior! Dr. Ditkoff had these tests done again and went over what the issue was and why I need surgery in order to have successful IVF treatments there after.
The only thing they [CNY Fertility Center] could improve upon is hold time when you call. Sometimes I get through immediately, sometimes I'm on hold for over 10 minutes. Other than that, they are fantastic. ... We have to pay out of pocket and they are very understanding of this, they also work out in house payment plans. They are the only reason we can afford to have any IVF treatments at all. They are literally our only hope in conceiving a baby.
How was your experience with Edward Ditkoff at CNY Fertility Center?
Dr. Ditkoff was extremely thorough. He went over all of my past history and treatments, as well as tests. He even ordered them to be done again just to make sure nothing was left out. He went over which treatment plan would be best for us and when the best time would be to start. I truly appreciate him being thorough and explaining all of my results. The doctor I had seen prior never did this and told me I needed surgery and that his nurse should have told me over the phone 4 months prior! Dr. Ditkoff had these tests done again and went over what the issue was and why I need surgery in order to have successful IVF treatments there after.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
I would tell them he will be very thorough so if they had any questions, write them down and bring them with you on your visit. He will go over all of your concerns and explain why certain treatments will be successful as apposed to others.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
He treated me like a human. He was very gentle with a warm soft bedside manner. He was very straight foward and answered all of my questions. He was extremely thorough and never left me in the dark as far as tests treatment goes.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
For now I am awaiting surgery to have my left fallopian tube removed. After I heal we will start injections and medicine for my first egg retrieval.
Describe your experience with the nursing staff at CNY Fertility Center.
They are very friendly and understanding of your stressful situation and how time sensitive everything is. They return my calls and also reach the doctor for me promptly.
Describe your experience with CNY Fertility Center.
This clinic is amazing and wonderful. Very warm and thorough. They are understanding of financial difficulties and will work with you to afford the treatments needed. The only thing they could improve upon is hold time when you call. Sometimes I get through immediately, sometimes I'm on hold for over 10 minutes. Other than that, they are fantastic.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
The costs are the absolute best and lowest price for the highest quality of care. We have to pay out of pocket and they are very understanding of this, they also work out in house payment plans. They are the only reason we can afford to have any IVF treatments at all. They are literally our only hope in conceiving a baby. The costs total $5,000 for one egg collection and transfer. Each transfer after that is only $450. The pharmacy they refer to is extremely low cost was well only charging us $4,500. To understand this better, our area in NJ wanted $34,000 for the same treatment and medication.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We are able to try both. But he strongly suggested eSET due to my medical conditions. I have Ehlers-Danlos Syndrome and could possibly face premature birth.
10
Doctor
Edward Ditkoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 38
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary...took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Whenever I email the nurses [at CNY Fertility Center], they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages...Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
How was your experience with Robert Kiltz at CNY Fertility Center?
I have not yet begun my IVF process since I am waiting for my first cycle to arrive so I can start. When my husband and I consulted with Dr. Kiltz, he was friendly, engaging, explained things so that we’d understand, and offered his cell phone, email and told us to contact him whenever if we had further questions or concerns. What doctor does that??? I have not met a doctor that offered their private cell phones to patients!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You will love him!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Dr. Kiltz took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Describe your experience with the nursing staff at CNY Fertility Center.
Whenever I email the nurses, they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages.
Describe your experience with CNY Fertility Center.
Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
He is affordable!!!!!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
3
0
Age 41
IVF
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $200K - $499K
Marketer or PR
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Michael Grossman] was kind and has a good bedside manner though he does tend to speak fast and mumble. Make sure if you are unclear on anything you ask him pointed questions. He seems like he genuinely wants to help but is overwhelmed by the volume of patients he sees every day...We are in the midst of our 4th donor egg cycle with no success. We have used immuno protocols due to a history of miscarriage. We have tried alternative therapies such as acupuncture to increase our odds of conception.
Research as much as possible because If you don’t come in armed with questions, they [CNY Fertility Center] will not volunteer information...The nurses are very difficult to communicate with. It is rare that you will hear from the same nurse twice and they don’t check your chart before responding so be very careful with watching your medication instructions. If you’re going the donor egg route, the entire department is overwhelmed and it can take days to get a response at times.
How was your experience with Michael Grossman at CNY Fertility Center?
The doctor was kind and has a good bedside manner though he does tend to speak fast and mumble. Make sure if you are unclear on anything you ask him pointed questions. He seems like he genuinely wants to help but is overwhelmed by the volume of patients he sees every day.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Research as much as possible because If you don’t come in armed with questions, they will not volunteer information.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Despite being told we would be contacted with dates of treatments, pregnancy test results, fertilization reports, we had to constantly chase the nurses down for this information. My medication lists were not updated, they left my personal health information on a stranger’s voice mail. They don’t treat my partner like he is part of the process, will not communicate with him. It has been a very disappointing experience and I wish we had read more reviews before choosing this clinic.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We are in the midst of our 4th donor egg cycle with no success. We have used immuno protocols due to a history of miscarriage. We have tried alternative therapies such as acupuncture to increase our odds of conception.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses are very difficult to communicate with. It is rare that you will hear from the same nurse twice and they don’t check your chart before responding so be very careful with watching your medication instructions. If you’re going the donor egg route, the entire department is overwhelmed and it can take days to get a response at times. The nurses called a random wrong number and provided them with my private medical information related to our embryos. I have to call several times to get pregnancy test results and they’re not very compassionate when delivering bad news. The nurses in the room are nice when you go in for your transfer but otherwise it’s been a bad experience.
Describe your experience with CNY Fertility Center.
The communication is severely lacking. While the pricing looks attractive, I would never recommend this clinic to someone pursuing pregnancy through donor eggs. Their SART scores are really low for a reason and if you ask them for any explanation they chalk it up to bad luck or say they don’t know why things aren’t working. This is technology backed by science-there should be answers other than cross your fingers and hope for the best.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
The doctor was hesitant but did transfer more than one frozen three day embryo at our request.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
They did not call with fertilization reports or pregnancy test results.
3
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
9
Age 42
1 IVF
Diminished Ovarian Reserve
Other
European
Income $50K - $99K
2nd of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kiltz sees many patients so it is not always easy to get time with him. However when it’s very important he makes time. I see the nurses every visit and if I can’t communicate with him directly I can do so through the nursing staff...prepared to take a lot of initiative on their own...For my current cycle we are priming with estrogen, testosterone and Omnitrope and doing a Lupron microdose protocol...makes personal phone calls to patients. He also offers his personal cell phone number. When things don’t go as hoped, he is compassionate and eager to make changes to protocol to improve results next time.
Because it is low-cost [at CNY], we are able to do more cycles which gives us a better chance at a successful pregnancy. Conversely it is very busy with numerous patients and you won’t get the same degree of handholding that you would at other clinics...Niccole [nurse] has been my rock in this process, even though she is currently back in school she always makes time to communicate with me either through the patient portal or via phone call. She is also a great liaison with the doctor staff.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz sees many patients so it is not always easy to get time with him. However when it’s very important he makes time. I see the nurses every visit and if I can’t communicate with him directly I can do so through the nursing staff.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
I would tell them to not expect a lot of handholding and that they should be prepared to take a lot of initiative on their own.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. kilts, despite treating thousands of patients, makes personal phone calls to patients. He also offers his personal cell phone number. When things don’t go as hoped, he is compassionate and eager to make changes to protocol to improve results next time.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Initially I was started on a high dose protocol, 450 gonal and 150 menopur. I also primed with Omnitrope before beginning my cycle. This protocol resulted in cancellation due to poor response. The next cycle we went with 150 gonal/75 menopur and four follicles were retrieved. Two were mature, and only one fertilized which was frozen at day three. For my current cycle we are priming with estrogen, testosterone and Omnitrope and doing a Lupron microdose protocol.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Niccole Davey)
Niccole has been my rock in this process, even though she is currently back in school she always makes time to communicate with me either through the patient portal or via phone call. She is also a great liaison with the doctor staff.
Describe your experience with CNY Fertility Center.
Because it is low-cost, we are able to do more cycles which gives us a better chance at a successful pregnancy. Conversely it is very busy with numerous patients and you won’t get the same degree of handholding that you would at other clinics.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3900 per ivf cycle
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY encourages single embryo transfer, however with women over 40 they are open to multiple.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I always try to coordinate with one nurse, because sometimes different members of the nursing staff will give different information.
9
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
8
7
Age 41
23 IUI
2 IVF
Unexplained
Other
European
Income $0 - $49K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
He [Dr. Grossman] was honest, given my age, about the chances of success. Was willing to listen to my input and answer my husbands questions so that he really understood what was going on. He let me be the emotional hot mess that I was (we’ve been trying for 4 years and have now miscarried twice) during the process... We used omnitrope for priming due to my age and a combo of menopur and gonal-f
They [CNY - nurses] were very friendly and didn’t mind my 8y old twins being around. They understood that this is a family affair for us, our children want a sibling, and let us keep them involved as much as we wanted them to be. It was important for me to have them there with us... Communication is something they could work on with their travel team and out of stare patients. It would’ve been nice to have the prices for acupuncture and massage available before making a decision
How was your experience with Michael Grossman at CNY Fertility Center?
He was honest, given my age, about the chances of success. Was willing to listen to my input and answer my husbands questions so that he really understood what was going on. He let me be the emotional hot mess that I was (we’ve been trying for 4 years and have now miscarried twice) during the process
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask questions if you have them, he’s very willing to answer them
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was candid and made jokes and just made the whole process comfortable
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We used omnitrope for priming due to my age and a combo of menopur and gonal-f
Describe your experience with the nursing staff at CNY Fertility Center.
They were very friendly and didn’t mind my 8y old twins being around. They understood that this is a family affair for us, our children want a sibling, and let us keep them involved as much as we wanted them to be. It was important for me to have them there with us
Describe your experience with CNY Fertility Center.
Communication is something they could work on with their travel team and out of stare patients. It would’ve been nice to have the prices for acupuncture and massage available before making a decision to have the treatments done. I was surprised when I went up and almost cancelled it due to cost since we already spent so much money that cycle. Other than that it was good.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Meds were almost $4000 but would’ve been more without discounts and the few that were covered by my insurance. Cycle was 4750$ with financing fees. Travel was $2000 at least.
What specific things went wrong at CNY Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
There was a disconnect between cny and my monitoring facility. Results wouldn’t be conveyed and I ended up finding them out on my own or from the monitoring facility first.
8
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
10
10
Age 34
1 IUI
1 IVF
Donor Sperm
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Grossman] was very kind to me and explained each step he was going to do. He remembered our phone consult and when I came back for my transfer!... He took the time to make sure I understood the procedures and risks that could appear. He didn’t seem to rush anything and answered all of my questions.He can have a dry sense of humour, which maybe people don’t like, but I found him funny and caring!
The clinic [CNY] is fabulous! Even the atmosphere when you walk in is so relaxing. They are very busy, so the only thing I find is you have to keep on top of everything. If you have a question or concern, email/call the nurses right away.... Nurses at the Albany office are great! I was so nervous going in a few times, but they make you feel so comfortable. Sheila Miller is one of the nurses I have really been keeping in touch with.
How was your experience with Michael Grossman at CNY Fertility Center?
He was great! He took the time to make sure I understood the procedures and risks that could appear. He didn’t seem to rush anything and answered all of my questions.He can have a dry sense of humour, which maybe people don’t like, but I found him funny and caring! I am going back for a 5 day frozen transfer and hope to see him again!
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Ask all the questions you may have.No matter how simple they are. He will make sure you understand and feel comfortable!
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very kind to me and explained each step he was going to do. He remembered our phone consult and when I came back for my transfer!
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I seem to have used a pretty standard protocol for my egg retrieval. Menopur 75u & gonal 225u then added my cetrotide in and a double lupron trigger. I had 21 eggs retrieved, so I felt pretty confident it was a good cycle. I responded well to the medications and stimmed for 8 nights. After retrieval I felt okay as well, which is what I was hoping for!
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses at the Albany office are great! I was so nervous going in a few times, but they make you feel so comfortable. Sheila Miller is one of the nurses I have really been keeping in touch with. She is amazing at getting back to my questions so fast and helping me along this journey!
Describe your experience with CNY Fertility Center.
The clinic is fabulous! Even the atmosphere when you walk in is so relaxing. They are very busy, so the only thing I find is you have to keep on top of everything. If you have a question or concern, email/call the nurses right away.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
The cost is so reasonable. It of course is still expensive, but much more affordable than other clinics.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He explained the pros and cons of transferring one or two embryos. He didn’t seem to persuade my choice, just explained what he thought was best and let me decide.
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
5
9
Age 32
1 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Ditkoff discussed possible treatments before and after diagnostic testing. He gave me as much information about my chances with different treatment options as I think he could based on my results. We ended up deciding to try three cycles of IUI before moving on to IVF...his bedside manner could be better. He was dismissive of some of my questions, once actually rolling his eyes, which I’m sure he did not notice but I sure did. Something else I didn’t like was that he was rude to staff.
The clinic and staff [at CNY Fertility Center] is wonderful. The facility is very nice and comfortable. There is a spa attached that provides alternative treatments for fertility. Although I do not use the spa, I love how the spa-like environment spills over to the clinic...The nursing staff at CNY is amazing. They are so understanding and knowledgeable. They keep all of my info, which there is a lot of, up to date and organized in the patient portal. I really appreciated how one of the nurses went through and explained all of my test results to me.
How was your experience with Edward Ditkoff at CNY Fertility Center?
Dr Ditkoff is a great fertility doctor. I trust his professional opinion, however his bedside manner could be better. He was dismissive of some of my questions, once actually rolling his eyes, which I’m sure he did not notice but I sure did. Something else I didn’t like was that he was rude to staff.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Make a list of questions and follow up questions before meeting with him. He is on the blunt side so if you need a softer touch speak to the nurses who are great and can answer most of your questions about procedures and what to expect.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
The doctor was a bit dismissive of some of my questions.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
Dr. Ditkoff discussed possible treatments before and after diagnostic testing. He gave me as much information about my chances with different treatment options as I think he could based on my results. We ended up deciding to try three cycles of IUI before moving on to IVF.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at CNY is amazing. They are so understanding and knowledgeable. They keep all of my info, which there is a lot of, up to date and organized in the patient portal. I really appreciated how one of the nurses went through and explained all of my test results to me.
Describe your experience with CNY Fertility Center.
The clinic and staff is wonderful. The facility is very nice and comfortable. There is a spa attached that provides alternative treatments for fertility. Although I do not use the spa, I love how the spa-like environment spills over to the clinic.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
My insurance covered all diagnostics and medications. I paid around $450 per IUI procedure, not including monitoring.
5
Doctor
Edward Ditkoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
8
Age 45 - 46
2 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $0 - $49K
2nd of 5 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Robert kiltz is a very loving and caring man who really seems to want what's best for his patients and he really wants to help them make a baby however with that said, I feel like he is extremely overwhelmed and takes on too many clients and because of that I feel like he is just spread too thin. there have been times when I have sent him a text message and he responds immediately and other times when he never responds. I am assuming this because so many people contact him and he's just overwhelmed trying to help everyone.
You have to be your own Advocate and follow up on everything!!! again I think this is because they [CNY Fertility] have such a huge clientele and they are overwhelmed. They genuinely seem to care about their patients although I feel like the nurses should be on the same page. Sometimes you can call in the same day and get a different opinion depending on who you speak to you and that makes me very nervous when protocol gets changed. I feel like the only person that should be setting protocols are the doctors.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr Robert kiltz is a very loving and caring man who really seems to want what's best for his patients and he really wants to help them make a baby however with that said, I feel like he is extremely overwhelmed and takes on too many clients and because of that I feel like he is just spread too thin. there have been times when I have sent him a text message and he responds immediately and other times when he never responds. I am assuming this because so many people contact him and he's just overwhelmed trying to help everyone. He's only one person. But he does have the biggest heart and he seems very genuine about helping people and making it affordable!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He's a great man but you have to stay right on him because he is so busy!
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He's very big on keto and the immune protocol!
Describe your experience with the nursing staff at CNY Fertility Center.
it depends on the nurse that you get. Some nurses were absolutely amazing while other nurses didn't see him as invested in my journey.
Describe your experience with CNY Fertility Center.
You have to be your own Advocate and follow up on everything!!! again I think this is because they have such a huge clientele and they are overwhelmed. They genuinely seem to care about their patients although I feel like the nurses should be on the same page. Sometimes you can call in the same day and get a different opinion depending on who you speak to you and that makes me very nervous when protocol gets changed. I feel like the only person that should be setting protocols are the doctors. The nurses have too much room to move things around in my opinion
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$9,000 for six donor embryos And of course other fees
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at CNY Fertility Center.
I just have to be on top of everything and be my own Advocate as some nurses tell you different things and it's very conflicting as to what the appropriate thing to do is
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
10
Age 42 - 43
3 IUI
2 IVF
Donor Eggs
Donor Sperm
European
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Grossman came into the room before my retrieval and spent time talking to me and answering all of my questions. After the procedure was over he came back in to ask if I had any follow up questions. He was just as accommodating and kind when it came to the transfer procedure....He was able to answer all of my questions to my satisfaction. There were questions he wouldn't out right answer because they were decisions I had to make on my own but he helpful.
The clinic [CNY Fertility] is growing quickly and see women from all over the world because of the affordability they provide. At the moment the nurses are over worked. It is a must to be your own advocate and this clinic is no different....Dr Kiltz, is more concerned patients go home with a baby then over charging for medical assistance. He believes in a combination of eastern and western medicine and is willing to try cutting edge/emerging techniques if you bring him the research.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr Grossman was funny and compassionate. He was able to answer all of my questions to my satisfaction. There were questions he wouldn't out right answer because they were decisions I had to make on my own but he helpful.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He has a dry sense of humor.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr Grossman came into the room before my retrieval and spent time talking to me and answering all of my questions. After the procedure was over he came back in to ask if I had any follow up questions. He was just as accommodating and kind when it came to the transfer procedure.
Describe your experience with the nursing staff at CNY Fertility Center.
The clinic is growing quickly and see women from all over the world because of the affordability they provide. At the moment the nurses are over worked. It is a must to be your own advocate and this clinic is no different.
Describe your experience with CNY Fertility Center.
The primary strength of this clinic is the affordability. The clinic owner, Dr Kiltz, is more concerned patients go home with a baby then over charging for medical assistance. He believes in a combination of eastern and western medicine and is willing to try cutting edge/emerging techniques if you bring him the research. One of the weaknesses is that the clinic is growing very quickly and the staff has a hard time keeping track of everything.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
$3900 for egg retrieval, icsi, anesthetic and fresh transfer; $150 for travel clients monitoring at home or $600 for monitoring at the clinic; $250 for frozen transfers. Medications cost will vary depending on protocol.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY as a whole strongly encourages only one embryo to be transferred at a time. They will make exceptions for women who have recurring miscarriages or who are older.
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I asked to have two procedures done an intravenous infusion and an HCG wash. They only scheduled me for one of the procedures so I had to come back later in the day for them to do both procedures. It was frustrating but at least they were able to get it done the same day.
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
10
Age 33 - 35
6 IUI
1 IVF
3 Egg Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Grossman although very dry, he is warm, light hearted but also unbelievably caring. He explains everything very clearly and in plain terms without sugar coating things but in a manner that is not harsh or cold. You can genuinely feel that he wants you to succeed and is just as heartbroken as you are if things do not go as planned.... My protocol with Dr. Grossman was very different from my previous clinic including the use of Prednisone to reduce inflammation, Prograf, Lovenox, Endometrin, Estrace, LDN and Intralipids the week before transfer, the day before transfer and weekly once I got a positive beta until 12 weeks
At CNY you only see your doctor for the big procedures... You are not assigned a nurse off the bat but once you click with someone you can request to see them for all visits.... There are times when you will be on hold for a long time to speak with a nurse with questions during normal business hours. The on call nurses call back very quickly after hours and my experience with them has always been fantastic. I recommend joining their support group on FB as well as their regular FB page to learn about other patients
How was your experience with Michael Grossman at CNY Fertility Center?
At CNY you only see your doctor for the big procedures but he is always very responsive and thorough to email questions throughout the process and will always come in to the room if available while in for regular monitoring appointments. My confidence level when working with Dr. Grossman went up so much from my previous experience. I felt much more educated throghout the process by him and much more at ease.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He believes in evidence based medicine so some of the diet recommendations, or other changes that can be made that have loose correlations he will more or less tell you it can’t hurt, but may not recommend directly. You do have to be your own advocate but he is always supportive and will have in depth discussions about alternative treatments or add ons.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman although very dry, he is warm, light hearted but also unbelievably caring. He explains everything very clearly and in plain terms without sugar coating things but in a manner that is not harsh or cold. You can genuinely feel that he wants you to succeed and is just as heartbroken as you are if things do not go as planned.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My protocol with Dr. Grossman was very different from my previous clinic including the use of Prednisone to reduce inflammation, Prograf, Lovenox, Endometrin, Estrace, LDN and Intralipids the week before transfer, the day before transfer and weekly once I got a positive beta until 12 weeks (but we only made it to 10). I feel that the lipids was a big help with the success of this cycle and the higher dosage of Endometrin from the beginning. There are other meds that I know I didn’t list but it’s a lot!!
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Rebecca Eskin)
You are not assigned a nurse off the bat but once you click with someone you can request to see them for all visits. There were a few times I had to see other nurses, but there was only ever one nurse that I felt was in a rush but she was still very nice and thorough. I can’t say enough good things about Rebecca. Her compassion, her sense of humor, her attitude helped me so much through out the process. She is extremely knowledgeable and very clear about all options but also if she doesn’t know she will find out and while you are there. She takes her time and you never feel rushed. When I was in for my 10 week scan and she had to tell me there was no heartbeat she was my rock as my husband wasn’t there for that appointment. She called and texted with my husband and I over the next few days and helped us with the decision to have a D&C and continued to follow up until the procedure and after. She is amazing my husband and I LOVE her!!!
Describe your experience with CNY Fertility Center.
There are times when you will be on hold for a long time to speak with a nurse with questions during normal business hours. The on call nurses call back very quickly after hours and my experience with them has always been fantastic. I recommend joining their support group on FB as well as their regular FB page to learn about other patients, their protocols, etc so that you can ask your nurses and doctor about additional treatment options etc. Make sure you download the patient portal app on your phone as that is generally the easiest way to communicate with the office and upload needed documents etc.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Including the 3 rounds of shared cycle Donor Egg retrieval/fertilization’s and 2 FET we have paid around $30k excluding medications for my FET.
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Grossman has been pretty strong on recommending eSET because we did PGS testing with our donor egg embryos. We never asked to transfer more as the risk of twins is a little worrisome for myself and my husband financially.
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
10
Age 32 - 33
1 IVF
European
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
In both person and follow up over the phone he [Dr. Ditkoff] takes the time to answer questions and to make sure you are personally doing ok with the whole process... He was very personable. He took the time to speak to me and not st me and he didn’t make me feel like I was just another number. He genuinely cares about his patients and what they are going through. When I expressed concern during my treatments, he made sure that they were addressed and if something needed to be changed or there was something he could do to make treatment easier he helped.
They [CNY Fertility] need more staff. While the staff is amazing in helping with everything, it sometimes takes a little bit to get an answer due to what seems like short staff issues. They will however always answer you even if it takes longer than expected. They genuinely care about your treatment and try their hardest to get things done in a timely manner.... they schedule your appointment time and you are always taken back within 5 min of your appointment time
How was your experience with Edward Ditkoff at CNY Fertility Center?
He was very personable. He took the time to speak to me and not st me and he didn’t make me feel like I was just another number. He genuinely cares about his patients and what they are going through. When I expressed concern during my treatments, he made sure that they were addressed and if something needed to be changed or there was something he could do to make treatment easier he helped.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Make sure that if you have questions to have them ready to ask him. If you don’t ask a question they will assume you are ok. Express all concerns because he is very good at explaining everything.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
In both person and follow up over the phone he takes the time to answer questions and to make sure you are personally doing ok with the whole process
Describe your experience with the nursing staff at CNY Fertility Center.
They are very caring and just like the doctors If you have any concerns or questions about a protocol they will take the time to answer those questions or seek out the answer for you.
Describe your experience with CNY Fertility Center.
They need more staff. While the staff is amazing in helping with everything, it sometimes takes a little bit to get an answer due to what seems like short staff issues. They will however always answer you even if it takes longer than expected. They genuinely care about your treatment and try their hardest to get things done in a timely manner.
Describe your experience with your monitoring appointments at CNY Fertility Center.
Very well done, they schedule your appointment time and you are always taken back within 5 min of your appointment time
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
The IVF cost $3,900, and the monitoring cost $800 on top of that.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
They ultimately give you the option of how many embryos you want to transfer but they suggest one.
10
Doctor
Edward Ditkoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
7
9
Age 28 - 29
1 IVF
Male Factor
Income $50K - $99K
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Grossman is very knowledgeable and polite but very quick. He is in and out and that's it. He does an okay job at explaining things but not to mh expectations.... I will say I felt more like a patient than a paycheck compared to another doctor we've seen. I felt like Dr.Grossman cared about my outcome and that means alot.... Though you are the patient, you will have to be your own advocate, your own nurse and researcher.
The nursing staff [CNY Fertility Ctr] on the phone can be a mess.you feel as thought you NEVER talk to the same person. HOWEVER once you are there in the office the staff are AMAZING.. PHENOMENAL actually. Kristen has been through this herself and never lets you feel like you're alone. She held my hand the entire time I was there on multiple occasions.... I loved the clinic, once I arrived. This clinic has a TON of travel patients so they are most definitely BUSY.
How was your experience with Michael Grossman at CNY Fertility Center?
As a patient I wanted more straight forward answers, less 'what do you think' type of responses. I do not know for certain if my cycle would have been different at a different clinic or not but some things have still been unanswered. I will say I felt more like a patient than a paycheck compared to another doctor we've seen. I felt like Dr.Grossman cared about my outcome and that means alot.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Though you are the patient, you will have to be your own advocate, your own nurse and researcher.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman is very knowledgeable and polite but very quick. He is in and out and that's it. He does an okay job at explaining things but not to mh expectations.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My stim cycle was pretty typical. Gonal F 150 Menopur 75 Cetrotide FET 1: Prednisone 10mg, Endometrin, Prenatal, Estrace, Progesterone in oil, Intralipids, hcg wash, Prograf FET2: Prednisone 20mg, Estrace 2x, Endometrin 2x, Prenatal, Progesterone in oil, Lovenox, Neupogen, Intralipids, Plaquenil, Prograf.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kristen)
The nursing staff on the phone can be a mess.you feel as thought you NEVER talk to the same person. HOWEVER once you are there in the office the staff are AMAZING.. PHENOMENAL actually. Kristen has been through this herself and never lets you feel like you're alone. She held my hand the entire time I was there on multiple occasions.
Describe your experience with CNY Fertility Center.
I loved the clinic, once I arrived. This clinic has a TON of travel patients so they are most definitely BUSY. I will say this being my first round of IVF I really didn't know what to expect and because I've only gone to this clinic for the full process I can not compare to how ivf is done elsewhere. But with my experience with this clinic, I had to be in charge of my own medicine more than I wanted to. When starting a cycle I never spoke with the same nurse on the phone, some times one nurse would tell me something and then another would upload something different into my portal. If I weren't paying attention and seen their mistake would that have ruined my cycle? I don't know, but I didn't like having this happen more than once. When you arrive at the clinic you are the queen and I mean that. They are SO over the top nice to you. They make you feel comfortable in an uncomfortable situation. They take REALLY good care of you and I LOVED it. The communication is wonderful once inside the clinic and I wouldn't change a single thing about my experience with the nursing staff upon arrival. They have a healing art spa and although I opted out of using it, it is BEAUTIFUL! I think every patient looking at this clinic needs to know they are BUSY and I mean BUSY. They will not remember your name until your second or third time visiting them in office because they see so many people. Things may be different if you monitor there but I stayed local to monitor so I was asked multiple times about myself (job, kids, where I'm from) and although it seems like no big deal when you're paying thousands of dollars for the treatments you kind of expect your doctor to remember your face. Aside from those few issues, this clinic is clean, well put together and has an amazing staff. They are affordable and because of that, they are a little too busy and understaffed for the number of people requesting their help.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I did not monitor at this clinic. It is in a different state and I found it easier being a traveling patient to stay local for all ultrasounds and blood work.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
My Egg Retrieval, ICSI, and Fesh transfer were $4,050. Medicine obviously varies but somewhere close to $3,500 Monitoring (all ultrasounds, blood work including my two FET cycles as well) $3,200 FET are $250 for the first year, I've had two FET $500 Then you have the costs of traveling if you decide to travel to this clinic. We drove the first time which still costs us around $800, the first flight and stay were $1,500 and the third (we stayed a bit longer this time around) $1,900. So far without a healthy pregnancy, 2 negative pregnancy tests and 1 miscarriage we have spent roughly $15,500 so far.
What specific things went wrong at CNY Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
The nursing staff is wonderful but I feel they are too busy so mistakes happen. I was given a protocol over the phone and then when uploaded in my portal that afternoon things were missing and some of the dosages was different. I wouldn't have thought much of this but it seems to be a common thing for this clinic. I was asked to take a specific amount of medicine that costs me over six hundred dollars for only twenty days. When I began taking this medicine it was four days in before I realized I was taking the wrong dosage because they uploaded it wrong into my portal. Talk about frustrating, it's too dang expensive for mistakes like that.
7
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2019, Unknown Success
10
N/A
Age 35
IUI
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Prefer not to answer
Income $0 - $49K
Operations
Only Doc Seen
LGBTQ
Strongly Recommends
Success w/ Doc Too early to know
Dr. Diktoff introduced himself right away and was very kind and understanding. He explained the process in detail and food not leave until I understood. ... I thought he was very kind. He knew about me and what I was there for. He explained Everything he was doing and also gave me the opportunity to make my own Decision of how many embyro to transfer. He made sure I was comfortable.
The place [CNY] was easy to find, warm, cozy and welcoming. They had a lot of comfy seats for everyone and the lights were down low which made it relaxing. ... They offered robed, slippers, lockers and showers. They had a little kitchen for patients to use. I have no weaknesses to talk about. ... She [nurse] came back timely each time and asked me often if i was ok. She was very Gentle when drawing blood and administering the lipids.
How was your experience with Edward Ditkoff at CNY Fertility Center?
I thought he was very kind. He knew about me and what I was there for. He explained Everything he was doing and also gave me the opportunity to make my own Decision of how many embyro to transfer. He made sure I was comfortable.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Trust in him
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
Dr. Diktoff introduced himself right away and was very kind and understanding. He explained the process in detail and food not leave until I understood.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
We chose to transfer one embryo after discussing the option of transferring two. I had lipids before hand along with bloodwork. I had a warm blanket and was in a very nice relaxing room. He explained to me when he was starting the procedure, what to expect and he showed me on the u/s screen where he was injecting the embyro. Afterwards he told me that he was finished and what to look for. I stayed on the table for 15 minutes and was on my way.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kelsey)
She was very compassionate. She was warm and welcoming. She explained Everything she was doing and the reasons why. She offered extra if needed. She came back timely each time and asked me often if i was ok. She was very Gentle when drawing blood and administering the lipids. She turned the lights down to let me relax. I would highly recommend her.
Describe your experience with CNY Fertility Center.
The place was easy to find, warm, cozy and welcoming. They had a lot of comfy seats for everyone and the lights were down low which made it relaxing. The music was low and soft. They had the spa upstairs which was amazing. They offered robed, slippers, lockers and showers. They had a little kitchen for patients to use. I have no weaknesses to talk about.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He was very descriptive and honest
10
Doctor
Edward Ditkoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Operations
Scheduling
Nursing Staff
2018 - 2019, Unknown Success
4
4
Age 27 - 28
1 IVF
Other
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I never saw Dr. Kiltz directly because I went to the Albany clinic. Labs and prescriptions, however, were ordered under his name. I have reached out to Dr. Kiltz numerous times and he did call me back but his call was missed because I was at work and never spoke with him directly over the phone. I have emailed him after I was given inaccurate instruction by one of the CNY's CRNP's. My plan was adjusted in my favor after I reached out to him and that mistake was compensated.
CNY has a vast amount of patients due to their attractive prices. I understand that mistakes happen but I have encountered too many with CNY to look over. The mounting mistakes make me have doubts about the clinic... The nurses that answer calls can be nasty and rude depending on who you speak with but some of them are very kind and helpful. All of the nurses I encountered in person at the Albany clinic were wonderful.
How was your experience with Robert Kiltz at CNY Fertility Center?
I never saw Dr. Kiltz directly because I went to the Albany clinic. Labs and prescriptions, however, were ordered under his name. I have reached out to Dr. Kiltz numerous times and he did call me back but his call was missed because I was at work and never spoke with him directly over the phone. I have emailed him after I was given inaccurate instruction by one of the CNY's CRNP's. My plan was adjusted in my favor after I reached out to him and that mistake was compensated. I believe Dr. Kiltz is a good person and I believe he would help everyone if he could. But there are too many patients for him to manage himself (of course) so he has recruited help and opened clinics in different locations to manage the amount of patients attracted to CNY's prices. Although I have never met Dr. Kiltz in person, the positive and negative occurrences at all of these other clinics reflect back on him.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
If you work and are a travel patient undergoing IVF, you will not know when you will need to be in CNY until that week or the week before you need to be there. Make sure your employer is flexible and can work with you.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
CNY has a vast amount of patients due to their attractive prices. I understand that mistakes happen but I have encountered too many with CNY to look over. The mounting mistakes make me have doubts about the clinic and thoughts that my hard earned money may have been better placed elsewhere. The diagnosis of infertility is heartbreaking in itself but to feel like your not a priority after investing so much effort, time, and money is even worse.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I have undergone 1 IVF cycle so far. I used Gonal-f and Menopur to stimulate my ovaries. I triggered with Pregnyl prior to retrieval. 9 oocytes were retrieved, 5 of which resulted in 5 day blastocyst using ICSI. I did 1 fresh medicated embryo transfer that was unsuccessful and a medicated FET that was also unsuccessful. I am young, I ovulate on my own, and have no lining or hormonal issues. I have bilateral tubal factor infertility and for the next FET, plan to do an unmedicated FET.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses that answer calls can be nasty and rude depending on who you speak with but some of them are very kind and helpful. All of the nurses I encountered in person at the Albany clinic were wonderful.
Describe your experience with CNY Fertility Center.
Strengths: affordability, flexibility Weaknesses: You are your own advocate, continuity of care is compromised because multiple healthcare professionals handle your case, many mistakes are made, the stress of traveling out of town, finding your own monitoring facility, patients rarely speak directly with physician's, nurses coordinate patient care, long wait for initial consultation
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
My meds costed around $5,000 and IVF was $3,900. FET's are $250 for a year after retrieval but increases significantly after year is up
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I was strongly suggested single embryo transfers and I think that is reasonable considering I am young with only tubal factor infertility
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at CNY Fertility Center.
I've had meds called to my pharmacy with wrong name, I have been given inaccurate instruction regarding ERA cycle, nurses have been unfamiliar with the natural cycle protocol
4
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
10
10
Age 34
6 IUI
1 IVF
PCOS
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Grossman offered his suggestions on new medications to use, potential risks, and when things didn't go as planned he asked for more tests, and looked through 5 years of history from OB's and other RE's. He then spent over an hour on the phone with me after our cycle ended in an early loss. And finally diagnosed me with silent PCOS. NO other doctor ever took the time to look at my bloodwork and see the trends.
CNY has a nurse team that you work with. It may not always be the same one, but it didn't seem to matter to me....If you need your hand held through a cycle, then you may struggle. I was fine with the communication style via email. You can contact them 24/7 and someone will look into your issue that same day. They have multiple offices so you can choose what works for you.
How was your experience with Michael Grossman at CNY Fertility Center?
Because I was listed as unexplained infertility our first round of IVF was somewhat of a guessing game. Dr. Grossman offered his suggestions on new medications to use, potential risks, and when things didn't go as planned he asked for more tests, and looked through 5 years of history from OB's and other RE's. He then spent over an hour on the phone with me after our cycle ended in an early loss. And finally diagnosed me with silent PCOS. NO other doctor ever took the time to look at my bloodwork and see the trends. I am forever grateful and looking forward to another cycle.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Trust that he is trying to do what is best for you. Understand that IVF is a process and can take many months. Ask questions and be honest.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman was the first doctor in 5 years to figure out a real diagnosis for me. He took time to review my past history, and to make a plan for my next cycle that I was comfortable with. He acknowledged how hard this process can be and made me feel like he really cares about me. I never felt like a number, he and his staff really care!
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My protocol was IVF with injections of menopur, and lh-hcg. I also did and intralipid IV, and acupuncture. My body responded somewhat to these medications and I did get 8 eggs, however due to having undiagnosed pcos, my egg quality was bad. So for the next cycle I will be on metformin as well.
Describe your experience with the nursing staff at CNY Fertility Center.
CNY has a nurse team that you work with. It may not always be the same one, but it didn't seem to matter to me. I always got a quick response, good information, and all of my questions and concerns answered. They showed compassion when things were hard and made me feel comfortable for the retrieval when I was nervous.
Describe your experience with CNY Fertility Center.
Price is the lowest in the US. This also means they have a high patient load. If you need your hand held through a cycle, then you may struggle. I was fine with the communication style via email. You can contact them 24/7 and someone will look into your issue that same day. They have multiple offices so you can choose what works for you. I was a travel patient from another state, and they have a dedicated travel team to help with logistics.
Describe your experience with your monitoring appointments at CNY Fertility Center.
My monitoring was done remotely from a different state as I was a travel patient. So I can not comment on CNY's monitoring.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
IVF with ICSI was $3900. Medications for me totaled $3000
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We only had one viable embryo, however before we knew that we had discussed my history and the risks of putting in more than one. It was ultimately left up to me to decide.
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2019, Consult
9
9
Age 42
IVF
Donor Sperm
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Grossman] was very thorough going over all our documentation and listening to what we wanted and supporting our decisions by saying he would do the same thing. I like that he wasn't pushing PGS testing (a lot of doctors do) but we wanted to do it because of prior miscarriages and he said yes in your case I think that is a smart idea because that is the main reason we are doing IVF.
Since CNY as a whole is so busy because of what they offer you really need to be proactive and advocate for yourself. The best way to communicate is the portal, however you are unable to have an ongoing conversation, it always has to be a new message which I find annoying. Calling them you will likely be on hold a lot and the phones go down more than you would expect.
How was your experience with Michael Grossman at CNY Fertility Center?
Thus far we have only had our consultation in person. He was very thorough going over all our documentation and listening to what we wanted and supporting our decisions by saying he would do the same thing. I like that he wasn't pushing PGS testing (a lot of doctors do) but we wanted to do it because of prior miscarriages and he said yes in your case I think that is a smart idea because that is the main reason we are doing IVF.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Relax, he is easy going and knows what he is talking about and will listen to you as much as he shares with you.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Although this is an extremely busy office the doctor took over an hour with us to discuss our case and look at all our paperwork. Although they generally give everyone the same protocol, he was not pushy about any of it and told us he would do what we want. He took the time to answer all our questions and listen to us and he even made jokes to help lighten the mood.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
We haven't yet started our protocol as we have had a setback healthwise and are reevaluating our plan and may switch to RIVF instead.
Describe your experience with the nursing staff at CNY Fertility Center.
I've only had communication via the portal with the nursing staff and everyone has been super responsive to all my questions and concerns.
Describe your experience with CNY Fertility Center.
Since CNY as a whole is so busy because of what they offer you really need to be proactive and advocate for yourself. The best way to communicate is the portal, however you are unable to have an ongoing conversation, it always has to be a new message which I find annoying. Calling them you will likely be on hold a lot and the phones go down more than you would expect. Another strength that most clinics don't have is the option for accupuncture or massage upstairs on the days of retrieval or transfer to help your body, make sure you ask about that as they don't always offer it proactively.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
We are still evaluating, we have some insurance coverage for IVF so we plan to use that first, but the PGS testing will be out of pocket and run around $3000.
9
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
4
4
Age 38
Other
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I definitely felt like a human because my feelings were greatly crushed. [Dr. Grossman] was a very nice man, but insensitive towards my fragile emotional state when it comes to trying to have a baby. He truly needs to work on improving his bedside manor.... The Dr. basically told me that I was too heavy to have a child at this time. I understand his concern, but there is a better delivery that he could’ve with the whole situation. He seemed uncaring towards my breakdown when he told me his thoughts.
There is a lot of information the patient needs to collect for the office. The clinic [CNY] should have the ability to request all records, on the client’s behalf, from their drs. I was told this could not be done. I did all this work to get my records sent over, and nothing ever became of anything. I don’t even know if the dr looked at them. He seemed to know nothing about me.... I didn’t have much interaction with the nurses
How was your experience with Michael Grossman at CNY Fertility Center?
The Dr. basically told me that I was too heavy to have a child at this time. I understand his concern, but there is a better delivery that he could’ve with the whole situation. He seemed uncaring towards my breakdown when he told me his thoughts. I went there so excited to try to have a child and left there crushed and in tears with nowhere else to turn. Exactly a year later, I’m in a worse boat than when I saw him. I have gotten nowhere closer to having a child and my clock is almost done ticking on my ability to have a child. I’m very disappointed, to say the least, with my treatment and heartbreak from this office.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
I have no doubts that he is a wonderful and successful Dr. My sister has 3 beautiful children because of him. I just wish he wasn’t so awkward when it comes to dealing with sensitive women and their dire situations. Compassion and understanding go a long way in my book.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
I definitely felt like a human because my feelings were greatly crushed. He was a very nice man, but insensitive towards my fragile emotional state when it comes to trying to have a baby. He truly needs to work on improving his bedside manor.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
I didn’t even make it to having a second appointment from the initial consultation. I was too discouraged and confused.
Describe your experience with the nursing staff at CNY Fertility Center.
I didn’t have much interaction with the nurses, other that being placed in a room without much conversation.
Describe your experience with CNY Fertility Center.
There is a lot of information the patient needs to collect for the office. The clinic should have the ability to request all records, on the client’s behalf, from their drs. I was told this could not be done. I did all this work to get my records sent over, and nothing ever became of anything. I don’t even know if the dr looked at them. He seemed to know nothing about me.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
I paid a $25 co-pay for my consultation visit.
4
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
5
7
Age 30
2 IUI
1 IVF
Male Factor
PCOS
Unexplained
European
Income $0 - $49K
Accountant
2nd of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I saw him [Dr. Ditkoff] once right before my retrieval. I was a travel patient and my consultation was with Dr. Kiltz. He was very straightforward and to the point. If total compassion is your thing, he probably wouldn't be the one I would go to. However, the way that CNY works things, you don't see the same Doctor or nurses every time. ... He's a nice guy, but very straightforward.
The only thing I felt like went wrong was that we had to call them [CNY Fertility] to get our final freeze results and I wished someone would have really educated me on why we were doing some things the way we did them. ... They definitely don't hold your hand through treatment. I would have liked for someone to sit down with me and actually explain the goals of my protocol. ...Everyone treated me with respect and honored my wishes. I just wish there were a little more transparency.
How was your experience with Edward Ditkoff at CNY Fertility Center?
I saw him once right before my retrieval. I was a travel patient and my consultation was with Dr. Kiltz. He was very straightforward and to the point. If total compassion is your thing, he probably wouldn't be the one I would go to. However, the way that CNY works things, you don't see the same Doctor or nurses every time. Once again, they are giving greater amounts of people access to care that would otherwise be beyond their means. That in and of itself makes CNY worth it.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Ask every single question you can think of. Write things down. He's a nice guy, but very straightforward.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
CNY, in my opinion, is trying to do a good thing. They are trying to give clients access to treatment that wouldn't otherwise get it. They definitely don't hold your hand through treatment. I would have liked for someone to sit down with me and actually explain the goals of my protocol. However, things, so far have worked out for me. We have 4 really great looking embryos. I did extensive research and I tried to follow every instruction to perfection. If I had questions, I tried to be my own advocate and called into the nurses. Everyone treated me with respect and honored my wishes. I just wish there were a little more transparency.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
I was on an antagonist protocol I believe. I was on 150 Gonal F, 75 Menopur, and .25 of Cetrotide (starting day 3). I triggered with a double Lupron trigger on day 10. I produced about 10-15 follicles, but only had 5 eggs retrieved. I was pretty devastated at this, but 4 out of my 5 embryos were frozen on day 5. Those 4 embryos are graded really good. This was my first medicated cycle of any fertility treatment and I know I'm an easy responder to other medications. I believe the rationale behind my protocol was that we just didn't know much about how I would respond. I maybe have a very mild case of PCOS in my one ovary and my husband has some male factor issues. My blood tests were all pretty normal. This was kind of a basic first protocol to see how I would respond. Luckily, after getting over the fact that I only retrieved 5 eggs, things have worked pretty well. I have yet to transfer anything yet.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at CNY-Albany are great. They really do try to get to know you and are very compassionate. They will answer any and all questions that you have.
Describe your experience with CNY Fertility Center.
Strengths - Cost is a huge one. IVF would totally be out of the question if not for them. They all try very hard to make you feel comfortable and taken care of. They have their opinions on how things should go, but they ultimately listen and honor your wishes. They try a mixture of Eastern and Western medicine to try and get things to work. Weaknesses - If you want a clinic to hold your hand through the entire process, this one isn't for you. You really have to be your own advocate and not be scared to speak up and ask questions. My only regret was that I wish I would have had easier access to a doctor. i would have liked to have some of the things about my protocol explained better. My husband and I went in with the attitude that this whole thing is a big risk and it's either going to work or it won't and we're not paying for someone to hold our hands. If you go in with the right expectations, CNY can definitely work for you.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
We paid $4,500 for our entire IVF cycle. That included monitoring and everything. That was honestly our biggest draw to CNY. We paid just over $3,500 for medications.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I have yet to transfer, however, I know because of my age, they highly encourage you to only transfer one embryo. They will, however, honor your choice and transfer two. They will not, unless under very special circumstances, transfer more than that.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
The only thing I felt like went wrong was that we had to call them to get our final freeze results and I wished someone would have really educated me on why we were doing some things the way we did them. I think part of the reason was is because I was a travel patient, turned in-clinic patient. I really did have a really good experience here though.
5
Doctor
Edward Ditkoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
8
8
Age 30 - 32
7 IUI
1 IVF
Prefer not to answer
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Grossman is knowledgeable, approachable, and patient. He will always answer any questions and explain things thoroughly. As a patient, most interactions are with the nursing staff. But on retrieval and transfer days, Dr. G has been great - I felt very at ease, especially given my complicated history. ... During treatment, a majority of visits/interactions are with the nursing staff vs. doctor.
I will day that the clinic seems to be getting busier - and I hope that it does not have a negative impact of overall level of service and care. ... The nursing staff is amazing. Everyone that I have encountered through countless visits have been great. I tend to see the same nurse as much as I can - I like the consistency and having someone that is most familiar with my particular situation.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. Grossman is knowledgeable, approachable, and patient. He will always answer any questions and explain things thoroughly. As a patient, most interactions are with the nursing staff. But on retrieval and transfer days, Dr. G has been great - I felt very at ease, especially given my complicated history.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Write your questions down and don’t be afraid to ask. And ask again if needed. Always need to be your own advocate, especially under such emotionally and physically stressful circumstances that come with IVF.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
Dr. Grossman if friendly and approachable. He is always will to answer questions and patient. During treatment, a majority of visits/interactions are with the nursing staff vs. doctor. Usually only see the doctor for retrieval, transfer, etc.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
IUI with letrozole x4. IUI with injectables - follistim and menopur x3. Overstimulated with IUI #7 and converted to IVF. Retrieval resulted in 7 fertilized embryos with 4 frozen and day 3. First frozen transfer was successful, but resulted in a miscarriage at 16 weeks.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff is amazing. Everyone that I have encountered through countless visits have been great. I tend to see the same nurse as much as I can - I like the consistency and having someone that is most familiar with my particular situation.
Describe your experience with CNY Fertility Center.
I don’t have many complaints about my experience to date. I will day that the clinic seems to be getting busier - and I hope that it does not have a negative impact of overall level of service and care.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
CNY is known for making IVF affordable. My IUI treatments were covered under insurance, I paid my co-pays for every visit, along with any costs for medications. For IVF, total cost was $3,900 plus medications. Within a year of your retrieval, any additional transfers are $250 (first is covered under the $3,900).
8
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
7
8
Age 32
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Ditkoff treated me like a human because he was compassionate and he always read my file and knew exactly what was going on with me before starting any conversation...straight forward which I really appreciate. He is very knowledgeable in his field. During treatments he tried his best to minimize my discomfort. When my first cycle failed he insisted I stay on the same course of treatment which I was not happy about.
I was on a high dose of both Gonal-f and Menopur [CNY Fertility Center] because of my diminished ovarian reserve. This did not yield good results...While the nurses are very compassionate and knowledgeable, they would often forget to upload documents to the patient portal. Also, because you are not assigned a particular nurse, sometimes you get conflicting information from nurses. Additionally sometimes I experienced situations where the nurses left my care up to me. Meaning I could do one thing or another and they let me decide. This was always very unnerving.
How was your experience with Edward Ditkoff at CNY Fertility Center?
Dr. Ditkoff is compassionate but straight forward which I really appreciate. He is very knowledgeable in his field. During treatments he tried his best to minimize my discomfort. When my first cycle failed he insisted I stay on the same course of treatment which I was not happy about.
What's one piece of advice would you give a prospective patient of Edward Ditkoff at CNY Fertility Center?
Have lots of questions ready! If you do not ask, the doctor will not be forthcoming with information.
During treatment, were you treated like a number or a human with Edward Ditkoff at CNY Fertility Center?
Dr. Ditkoff treated me like a human because he was compassionate and he always read my file and knew exactly what was going on with me before starting any conversation.
Describe the protocols Edward Ditkoff used in your cycles at CNY Fertility Center and their degree of success.
I was on a high dose of both Gonal-f and Menopur because of my diminished ovarian reserve. This did not yield good results.
Describe your experience with the nursing staff at CNY Fertility Center.
While the nurses are very compassionate and knowledgeable, they would often forget to upload documents to the patient portal. Also, because you are not assigned a particular nurse, sometimes you get conflicting information from nurses. Additionally sometimes I experienced situations where the nurses left my care up to me. Meaning I could do one thing or another and they let me decide. This was always very unnerving.
Describe your experience with CNY Fertility Center.
The number one reason to attend this clinic is their cost. It is the most affordable clinic and if you have to do multiple rounds, then it is totally worth it. They are very knowledgeable in what they do and include holistic views in their treatments. The clinic is more like a spa then a clinical environment. The doctor is innovative and always looking at new ways to treat patients. On the down side they are too busy to give individualized care. You 100% must advocate for yourself and be very well versed on your own health. Do not expect them to catch anything. You must double and triple check your own results with what research shows.
Describe the costs associated with your care under Edward Ditkoff at CNY Fertility Center.
Cycle cost $4,000 and included everything except pgs/pgd testing and medications.
Describe Edward Ditkoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Ditkoff recommends single embryo transfer but will allow you to transfer two if you want.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I have received conflicting information regarding my treatment from nurses.
7
Doctor
Edward Ditkoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
6
6
Age 35
IVF
Donor Eggs
Immunological
Ashkenazi Jewish
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Kiltz wants his patients and clinic to succeed. He makes himself accessible to his patients at all times. When our first donor egg round didn’t yield results we were hoping for, he gave us another round for free. I’ve never heard of another clinic doing that. He does have controversial opinions on diet and immunities- which makes him try things more “out of the box” than other doctors. He will talk to you about diet and environment on a soap box- whether or not you believe in his opinion
My husband left a semen sample that was meant to be frozen for future embryos [at CNY Fertility Center]. The clinic mistook it as a semen analysis and discarded the sample after the analysis. We were not charged for the test...It is worth the travel and the lack of personal attention to be able to try more treatment with Dr. Kiltz. They also have a good relationship with a pharmacy that gets good deals on medicine. Finally, when our first egg donation round didn’t work, Dr. Kiltz offered us more eggs and a transfer for free- which is unheard of!
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz wants his patients and clinic to succeed. He makes himself accessible to his patients at all times. When our first donor egg round didn’t yield results we were hoping for, he gave us another round for free. I’ve never heard of another clinic doing that. He does have controversial opinions on diet and immunities- which makes him try things more “out of the box” than other doctors. He will talk to you about diet and environment on a soap box- whether or not you believe in his opinion.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Remember this is a high volume clinic and procedures won’t necessarily be catered to you individually. You’ll start with a standard protocol and work mainly with nurses. Still, Dr. Kiltz is reputable, aggressive, and will try anything to help you get pregnant. He wants his patients to succeed
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz makes himself accessible to his patients by giving his cell phone number and personal email. Because it’s a high volume clinic, he won’t know you or your details without looking at a chart, but he is willing to listen and refresh his memory about your situation with each encounter.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Dr. Kiltz believes that inflammation and diet cause transfers to fail - so he adds antibiotics, presidone, and prograf to the standard estogen and progesterone. On our second transfer he was more aggressive with the immunity protocol- adding nuepogen, lovenox, and intralipids all to reduce inflammation for the transfer.
Describe your experience with your nurse at CNY Fertility Center.
The only negative thing about our nurse coordinator was that she was hard to get in touch with. She communicates primarily through the online portal and is difficult to reach by phone.
Describe your experience with CNY Fertility Center.
The clinic is clean, staff are friendly, and has a built in “spa” for accupuncture and massage - easily accessible for transfer day. Really a beautiful facility. It was easy to travel to, nearby hotels offer discounts for patients using the clinic, and overall has an impressive, calming atmosphere that doesn’t feel like an IVF clinic
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
CNY is specifically known for low cost care. The prices are less than half of what local clinics charge. It is worth the travel and the lack of personal attention to be able to try more treatment with Dr. Kiltz. They also have a good relationship with a pharmacy that gets good deals on medicine. Finally, when our first egg donation round didn’t work, Dr. Kiltz offered us more eggs and a transfer for free- which is unheard of!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Our first round we transferred 2 three-day embryos on account that they weren’t graded very highly. Our second transfer we were recommended to transfer one 3-day because it looked great. Neither worked so I’m glad we didn’t “waste” embryos by transferring 2 at a time. Dr. Kiltz was open to transferring 2 if I would have pushed but I went with his suggestion.
What specific things went wrong at CNY Fertility Center?
  • Lost or damaged samples
Describe the specific things that went wrong at CNY Fertility Center.
My husband left a semen sample that was meant to be frozen for future embryos. The clinic mistook it as a semen analysis and discarded the sample after the analysis. We were not charged for the test.
6
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
8
8
Age 29
5 IUI
1 Egg Freezing
IVF
Anovulation
PCOS
Other
Income $0 - $49K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Grossman explains everything really well. He also makes you feel comfortable. He always gives you a chance to ask any questions you have. Only weakness to me is he talks in a manner that he sounds like he is the host of a television show...This second transfer I am taking the same medications but we added in plaquenil and I am doing Dr. Kiltz extreme keto diet... I also took theralogix supplements ovavite and ovasitol as a prenatal and egg quality purposes. For transfer I stayed on theralogix vitamins and added: baby aspirin, LDN, estradiol, prednisone, progesterone, pio injections.
They strongly recommend one embryo [at CNY Fertility Center] however they will make you aware of the risk if doing multiple. Depending on your situation they do allow for multiple embryo transfers...Clinics strengths are they are organized, communicate well, and the actual ombeonce of the clinic is relaxing and comfortable. A weakness of theirs is they have a lot of patients so occasionally things can get messed up. However, they are always able to fix things right away.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. Grossman explains everything really well. He also makes you feel comfortable. He always gives you a chance to ask any questions you have. Only weakness to me is he talks in a manner that he sounds like he is the host of a television show.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
Don't be afraid to ask questions or have him explain things to you.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
They were very personable and everyone at the clinic made you feel like they were their only patient.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
My protocol was made up of menopur 75iu, Gonal-f 225iu, cetrotide, and double lupron trigger for egg retrieval. I also took theralogix supplements ovavite and ovasitol as a prenatal and egg quality purposes. For transfer I stayed on theralogix vitamins and added: baby aspirin, LDN, estradiol, prednisone, progesterone, pio injections. My first transfer ended in a chemical. This second transfer I am taking the same medications but we added in plaquenil and I am doing Dr. Kiltz extreme keto diet
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff calls and communicates your protocol to you and answers any questions you may have. A nurse is always available 24/7 to talk to you. They are organized and the best when you are with them in person.
Describe your experience with CNY Fertility Center.
Clinics strengths are they are organized, communicate well, and the actual ombeonce of the clinic is relaxing and comfortable. A weakness of theirs is they have a lot of patients so occasionally things can get messed up. However, they are always able to fix things right away.
Describe your experience with your monitoring appointments at CNY Fertility Center.
I did not monitor at CNY. I live in Michigan so I did local monitoring at a fertility clinic close to my home.
Describe the costs associated with your care under Michael Grossman at CNY Fertility Center.
Egg Retrieval $4050 (includes $150 local monitoring fee) Transfer $250 Embryo glue $100 Hcg wash $50 (without medication) Intralipid infusion $100 2 30min acupuncture/massage sessions $70 Free nutritional information Free yoga classes
Describe Michael Grossman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
They strongly recommend one embryo however they will make you aware of the risk if doing multiple. Depending on your situation they do allow for multiple embryo transfers.
8
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2007 - 2018, Successful
10
10
Age 23 - 34
7 Fertility Medications
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Grossman was very up front and truthful. He told me we're in this process together and that we will get a successful pregnancy. He is very caring and has a funny sense of humor. He def. Lightens the stressful situation. Even though I only saw him a couple of times through my cycles he was always avail to answer and questions and was always very friendly in the halls.... First cycle was a clomid cycle. Follicles did not grow like they should of so they canceled the cycle. Next cycle we started on injectables bravelle and menopur.
Everyone is friendly except the 2 reception girls they never smile. Look miserable like they don't want to be their to work. The clinic [CNY- Albany] is a very peaceful environment when you walk in you wouldn't think it's a Drs office. It def. Helps to relieve some stress.... Greta and Eileen are the best team of nurses ever. And my husband and I are forever greatful they work for cny and that they were willing to go above and beyond for us. We owe our children's lives to them.
How was your experience with Michael Grossman at CNY Fertility Center?
Dr. Grossman was very up front and truthful. He told me we're in this process together and that we will get a successful pregnancy. He is very caring and has a funny sense of humor. He def. Lightens the stressful situation. Even though I only saw him a couple of times through my cycles he was always avail to answer and questions and was always very friendly in the halls.
What's one piece of advice would you give a prospective patient of Michael Grossman at CNY Fertility Center?
He is their to help you achieve your goals of a baby. Be upfront on your history and be honest on what you want and don't want.
During treatment, were you treated like a number or a human with Michael Grossman at CNY Fertility Center?
He was very personable. Went over my history thoroughly discussed options and made a plan TOGETHER! he always wanted to make sure we we're 100% on board with any treatments.
Describe the protocols Michael Grossman used in your cycles at CNY Fertility Center and their degree of success.
First cycle was a clomid cycle. Follicles did not grow like they should of so they canceled the cycle. Next cycle we started on injectables bravelle and menopur. Started at low dose adventually got to 300/300 follicles grew we triggered with hcg. Ended in a chemical preg. Cycle 3 started with 300/300 triggered with hcg ended with chemical. Had a talk with Dr. Grossman to see what we could do he added lovenox and hcg boosters to the next cycle. Dx of reoccurring pregnancy loss. Cycle 3 300/300 foliicule grew triggered with hcg did lovenox and hcg boosters ended with a life birth of b/g twins @34wks Fast forward 8 yrs. Cycle 4 injectables follistim/ menopur ended in a chemical ( they we're steering away from hcg boosters as they say they don't help.). Cycle 5 &6 chemical pregnancy cycle 7 I pushed to ha e lovenox and hcg boosters added as that's the only way I had a successful pregnancy. Dr. Grossman agreed and added it to cycle. Currently pregnant with twins again.
Describe your experience with your nurse at CNY Fertility Center.
Greta Joost is amazing. I had her for my first 2007-2009 cycles with cny very personable, caring always willing to go above and beyond. When I started my 2017 cycles Greta had moved to a travel coordinator. Was super sad but went with the next best nurse. Had some head butting with that nurse. Spoke with Greta as we are friends and she told me she was in the office 3 days a week doing travel pt. Stuff but would gladly scan me and get me pregnant on our last cycle as we just could not afford the out of pocket injectable meds anymore. First appt. Back with Greta I asked her if she could look up my last cycle that I did with her that was successful. That I wanted to do the same as that one. We looked at it discussed our plan of action set it in stone and went about our cycle. Currently pregnant with b/b twins. I wouldn't be if it was not for Greta going above and beyond and listening and willing to do what we did before when we were successful. I owe my children to her. The other nurse that I dealt with was Eileen Clark! Another AMAZING nurse. Was my.main blood draw nurse. In and out no problem hardly new she poked me with a needle. Had her through my 2007-2009 cycles. She moved to a telephone nurse for my 2017-2018 cycles but again she went above and beyond and would come down to do my blood draws. She always was smiling and had a great sense of humor. Greta and Eileen are the best team of nurses ever. And my husband and I are forever greatful they work for cny and that they were willing to go above and beyond for us. We owe our children's lives to them. I feel if we did not have these two as our A team we would be empty handed sad and miserable. Keep up the awesome work ladies, as you are the best in our eyes!
Describe your experience with CNY Fertility Center.
Everyone is friendly except the 2 reception girls they never smile. Look miserable like they don't want to be their to work. The clinic is a very peaceful environment when you walk in you wouldn't think it's a Drs office. It def. Helps to relieve some stress.
10
Doctor
Michael Grossman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere