CCRM Minneapolis

4 doctors work here

Rated 8
Strongly recommend: 60%Neutral: 17%Don't recommend: 24%8
60% strongly recommend
65 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.8
6.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
628
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 3 offices

Bismarck Office
1000 E. Rosser Ave.
Bismarck, ND 58501
(952) 225-1630
Edina
6565 France Avenue South
Edina, MN 55435
(952) 225-1630
Fargo
3000 32nd Ave. S
Fargo, ND 58103
(952) 225-1630
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44 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
9
Age 24
1 Embryo Freezing
Diminished Ovarian Reserve
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When meeting with Dr. Batcheller I felt that my care was very personalized and that she made a solid plan for my specific case. We met with her for the initial consultation, regroup after fertility tests (hormone levels, sperm analysis, etc.), and I saw her before and after my egg retrieval....The patient has to be comfortable dealing mostly with staff at this clinic. For me that wasn't a problem, and Dr. Batcheller was clearly monitoring my progress behind the scenes, as she is clearly very busy. I felt my care was well handled and had a very good cycle
The staff at CCRM Minneapolis are also fantastic and began remembering my name after the second or third stim check, so I didn't feel much like a number....The nursing staff always answered my messages in the portal promptly. They were overall kind and considerate...The only issue we really had was that they did not freeze the first sperm sample due to miscommunication. It was analyzed and discarded
How was your experience with April Batcheller at CCRM Minneapolis?
The patient has to be comfortable dealing mostly with staff at this clinic. For me that wasn't a problem, and Dr. Batcheller was clearly monitoring my progress behind the scenes, as she is clearly very busy. I felt my care was well handled and had a very good cycle to begin with seeing as I have low ovarian reserve. The protocol seemed very fitting for a first round based on my situation, and I will only be requesting small adjustments for round two.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
If you want a very personalized plan this is the place to go, but you should be prepared to have somewhat limited interactions with the doctor herself.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
When meeting with Dr. Batcheller I felt that my care was very personalized and that she made a solid plan for my specific case. We met with her for the initial consultation, regroup after fertility tests (hormone levels, sperm analysis, etc.), and I saw her before and after my egg retrieval. I was able to make a follow up appointment with her two days after retrieval, and will be meeting with her to plan round two. I believe that other clinics have a lot more face to face time with the doctor, during stimming/monitoring I didn't see Dr. Batcheller at all. This didn't bother me personally very much, as she was clearly always in the background assessing how to manage my care. The staff at CCRM Minneapolis are also fantastic and began remembering my name after the second or third stim check, so I didn't feel much like a number.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I did a high dosage protocol for my low ovarian reserve. I was on both Clomid and Dexamethasone, alongside 300 units Follistim, two vials of Menopur, and about halfway through I started one prefilled syringe of Ganirelix. I triggered with both HCG and Lupron. Toward the end of my cycle my estrogen was very high, so there was some concern for overstimming. They had me trigger according to our original plan, even though I was hoping to let a few more follicles catch up. They focused on my body and safety when I didn't, which I think is very important. They put me on Cabergoline to help this as well. I am currently one day past retrieval and have had no weight gain, no trouble urinating, and otherwise no signs of ovarian hyperstimulation syndrome. Being below age 35 and having been on such high doses of hormones this was definitely a concern, and I'm glad that my doctor took this into account.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
The nursing staff always answered my messages in the portal promptly. They were overall kind and considerate. If they didn't know an answer they usually let me know that and followed up with someone who did know the answer. It seems like there is a bit of divide between the nursing staff and embryology, but I think this is not atypical. There were a few occasions where my questions were answered incorrectly, but I generally followed up with the doctor and got the right information. Dr. Batcheller then assured me she would inform the nurse so that they know for the future. I think I had more challenging questions than most as I am studying for my masters in biology.
Describe your experience with CCRM Minneapolis.
My overall experience at CCRM Minneapolis was great. I got all my questions answered (when I remembered to ask them, if not, the portal was a great resource) in a timely fashion. The communication seemed to be slightly lacking on occasion (they forgot to freeze my partner's sperm the first time around, but I think they are not used to doing this during the one day workup), generally between the lab and the nursing staff. When this occurred they did everything to help fix the issue and did not charge for reanalysis. Due to my concern about this they were even kind enough to show me the vial of sperm with my partner's name on it to reassure me. They called me promptly the morning after to let me know how many eggs were mature (60%) and that 100% had fertilized, and told me that there is still a chance that more will mature. Overall this is, of course, fewer than I might have hoped, but is still very good for my AMH. As with any clinic, be sure to advocate for yourself - if there is anything very particular to your case (like us using frozen sperm from my partner), tell them and tell them again. Other than that, things will run smoothly!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Initial Consultation: $200 One Day Workup (Hormone Testing, Hysteroscopy, Sperm Analysis, Disease Testing, Other Blood Tests): ~$2,100 in house, ~$2,000 to Quest Diagnostics (disease testing) Round One (Monitoring, Surgery): ~9,400 Anesthesia: $475 (Check Only)
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Because I am doing PGS testing and am under age 30 I believe that when we get to the transfer I will only be allowed to do one. The risk of multiples is too high, and the success rate should be around 70%. For me this is a non-issue as I would like to avoid multiples if possible, as the risk to myself and the babies increases significantly in this case.
What specific things went wrong at CCRM Minneapolis?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
The only issue we really had was that they did not freeze the first sperm sample due to miscommunication. It was analyzed and discarded, but thankfully we were in town long enough for them to reanalyze and cryopreserve. We were not charged for the second analysis. I also asked a question and received an incorrect answer from a nurse, but this was cleared up on the same day when I met with the doctor.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 33 - 34
3 IUI
1 IVF
Unexplained
European
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Batcheller did not actually ask if we wanted one embryo or two to be transferred until the day of the procedure, which I found a bit odd. We did not have a prior conversation about the pros and cons of single vs multiple embryo transfer, but when I said I only wanted one transferred, she said "That's probably a good idea, if we transfer 2 there's about a 60% chance of twins"...Although I only had a handful of appointments and conversations directly with her, she communicated well through the clinic staff and never seemed inaccessible.
nurses at CCRM were very friendly, kind, and responsive to questions. It was clear that they looked closely at each cycle to determine what factors might be affecting my case, and used that information to tweak the next treatment cycle...Occasionally there were a few gaps in communication about my medication protocol (usually they were able to be sorted out quickly, though sometimes there was some scrambling to get more of a medication in time), but that is really my only complaint. Margaret, the nurse who coordinated my care, was very helpful, and I'd also like to mention Jill for going above and beyond in more than one instance to answer questions or get medication to us when I needed more than was originally anticipated.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is extremely knowledgeable and competent, as well as friendly and always willing to answer questions or explain things in more detail. She's very up to date with fertility research. The only time I felt that her recommendations were not 100% evidence-based were after my embryo transfer and in early pregnancy (before I transferred back to my OB). She is extremely conservative and cautious about early pregnancy, and gave me a lot of restrictions that seemed unnecessary and that did not line up with the research I found (for example, 2 days of bed rest after embryo transfer). Overall, my experience with Dr. Batcheller was extremely positive, and she got the job done! Although I only had a handful of appointments and conversations directly with her, she communicated well through the clinic staff and never seemed inaccessible.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Don't be afraid to ask lots of questions! She is very good at explaining things clearly and concisely.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batchellor and all of the nurses at CCRM were very friendly, kind, and responsive to questions. It was clear that they looked closely at each cycle to determine what factors might be affecting my case, and used that information to tweak the next treatment cycle.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Margaret)
The nursing staff was excellent overall. Occasionally there were a few gaps in communication about my medication protocol (usually they were able to be sorted out quickly, though sometimes there was some scrambling to get more of a medication in time), but that is really my only complaint. Margaret, the nurse who coordinated my care, was very helpful, and I'd also like to mention Jill for going above and beyond in more than one instance to answer questions or get medication to us when I needed more than was originally anticipated.
Describe your experience with CCRM Minneapolis.
The biggest strength of CCRM Minneapolis is definitely how up-to-date and successful they are, they definitely know what they are doing! In general, I also found the clinic staff to be kind, knowledgeable, and helpful. Overall, the strengths far outweigh the weaknesses, but there are a few downsides to CCRM that are worth mentioning. The clinic hours sometimes made it difficult to schedule appointments around my work schedule, and also made phone communication tricky sometimes (it is often not possible for me to take/make phone calls while I'm at work). Because they are so busy and see so many patients, I occasionally felt a little bit lost in the shuffle, or like there were some gaps in communication among the nurses when I had to talk to a few different nurses about my care.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
The cost for IUI varied between about $2,000 and $3,500, depending on how many ultrasounds were needed and what medication was used. The cost for IVF was about $14,000, plus about $7,000 in medications.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Batcheller did not actually ask if we wanted one embryo or two to be transferred until the day of the procedure, which I found a bit odd. We did not have a prior conversation about the pros and cons of single vs multiple embryo transfer, but when I said I only wanted one transferred, she said "That's probably a good idea, if we transfer 2 there's about a 60% chance of twins".
What specific things went wrong at CCRM Minneapolis?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
I think I mentioned this before, but there were a couple of times when there were gaps in communication about changes in medication protocols, or the original information about my medication protocol was not conveyed quite clearly enough and some confusion resulted. They were always very good about getting things sorted out as soon as possible, though.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 39
1 IVF
Male Factor
European
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
The first time I met Dr. Salem, he provided us with clear timelines and what things would look like. He was very thorough and has a personality that helps to make people feel comfortable. I have twins that were done previously through IVF at a clinic that is no longer open and he was diligent in getting all of that information to help inform him on my care... He is very open and honest about what to expect and outcomes...he prescribed me with thyroid medication to be sure that I had optimal levels. Then I went on birth control for 3 weeks before beginning my stimulation meds. I am on the last day of my stimulation meds now. I take 2 vials of menopur in the morning with my thyroid medication. At night I take Follistim and Dex. On day 5 I also began taking Gonirelix in the morning with the Menopur. I have had daily ultra sounds and blood work for the last 5 days. I will likely trigger tonight.
Cost of medication was about $7,000 [at CCRM Minneapolis] Cost of everything else was about $20,000 We did IVF with CCS testing. They also had sperm thaw...Strengths: The clinic is clean and easy to get to Staff is friendly and knowledgeable Was able to get financing with help of the clinic Came in on Easter Sunday and the nurses were still in good spirits Weakness: I haven't found one yet. (maybe cost, but that is not necessarily something unique to this clinic)
How was your experience with Wael Salem at CCRM Minneapolis?
The first time I met Dr. Salem, he provided us with clear timelines and what things would look like. He was very thorough and has a personality that helps to make people feel comfortable. I have twins that were done previously through IVF at a clinic that is no longer open and he was diligent in getting all of that information to help inform him on my care.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Don't be afraid to ask questions. He is very open and honest about what to expect and outcomes.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem was amazing at telling you the truth, but using language that I could understand. He was pleasant and had a positive outlook without promising success.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
The first thing that I did at CCRM was to get a full workup. They took blood and did ultrasounds to be sure that I was in good health. It was at this time that he prescribed me with thyroid medication to be sure that I had optimal levels. Then I went on birth control for 3 weeks before beginning my stimulation meds. I am on the last day of my stimulation meds now. I take 2 vials of menopur in the morning with my thyroid medication. At night I take Follistim and Dex. On day 5 I also began taking Gonirelix in the morning with the Menopur. I have had daily ultra sounds and blood work for the last 5 days. I will likely trigger tonight.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie)
The nursing staff at CCRM is outstanding. They are empathetic and understand that your time is valuable. I am a teacher, so leaving during the morning to go to appointments is difficult. They made every effort to make the appointments quick, without feeling like I was being pushed out. I had to call one time after hours to ask a question about my medication. The nurse responded to my message within 5 minutes and was so kind in her response.
Describe your experience with CCRM Minneapolis.
Strengths: The clinic is clean and easy to get to Staff is friendly and knowledgeable Was able to get financing with help of the clinic Came in on Easter Sunday and the nurses were still in good spirits Weakness: I haven't found one yet. (maybe cost, but that is not necessarily something unique to this clinic)
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
Cost of medication was about $7,000 Cost of everything else was about $20,000 We did IVF with CCS testing. They also had sperm thaw.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Salem prefers single embryo transfer as he believes that with added testing the results are likely going to be positive.
10
Doctor
Wael Salem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 32 - 33
IUI
PCOS
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have PCOS and my husband has a normal sperm count/motility so we are good candidates for IUI. With the success rate of IUI (about 20%) the plan [with Dr. Wael Salem] is to do 3 rounds of IUI and if not successful moving on to IVF...takes the time to be prepared for our appointments and spent time to understand our goals before we developed a treatment plan. While we have not had a complete cycle due to setbacks, he has adjusted our plan to ensure that we are setting ourselves up for the best results.
Ensure that you are very clear on the type of appointment that you are trying to make [with CCRM Minneapolis]. Some appointments have to be scheduled before certain times, Sperm Preservation for example, this will help avoid confusion and get you the appointment that you need...They [staff] respond with thoughtful responses to questions and concerns. Additionally when we have had setbacks they have explained the reasoning and our next steps clearly and with compassion.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr Salem takes the time to be prepared for our appointments and spent time to understand our goals before we developed a treatment plan. While we have not had a complete cycle due to setbacks, he has adjusted our plan to ensure that we are setting ourselves up for the best results.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Bring all of the questions that you can to understand the process, He was able to break down our plan using our results. It was helpful for me to have my questions written down so that I was sure I got all of the answers that I needed to feel good moving forward with our plan.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem and our Nurse are awesome. They respond with thoughtful responses to questions and concerns. Additionally when we have had setbacks they have explained the reasoning and our next steps clearly and with compassion.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
I have PCOS and my husband has a normal sperm count/motility so we are good candidates for IUI. With the success rate of IUI (about 20%) the plan is to do 3 rounds of IUI and if not successful moving on to IVF. We were ready to start an IUI procedure using letrozole to trigger ovulation, sadly the lab found that one of my ovaries had an active cyst which would interfere with the treatment plan. So we did a 3 week cycle of birth control pills to quiet it down. We are currently waiting to see if that did the trick to move to doing a full cycle.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Margaret)
Our nurse is awesome! She takes the time to make sure we understand the whole plan and answers any questions that we have.
Describe your experience with CCRM Minneapolis.
Ensure that you are very clear on the type of appointment that you are trying to make. Some appointments have to be scheduled before certain times, Sperm Preservation for example, this will help avoid confusion and get you the appointment that you need.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
$383 was the cost for a sperm analysis and cryopreservation $253 is about what a monitoring appointment costs (day 2/3 appointment)
What specific things went wrong at CCRM Minneapolis?
  • Failed to order appropriate test
Describe the specific things that went wrong at CCRM Minneapolis.
We had once instance where the lab didn't draw enough blood for all of the needed tests. They called us later in the day and we were able to get back in to get the needed tests done. It is also very helpful to ask a few follow-up questions to ensure you are getting the correct appointment. To have some sperm on hand (just in case) we wanted to do a sperm banking appointment and originally were able to make an appointment late in the day, only to learn, through follow up questioning, that those appointments have to happen before 1:30pm (which was earlier than our appointment).
10
Doctor
Wael Salem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 31 - 32
1 IVF
1 Embryo Freezing
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Batcheller] explained step by step what was going to happen when she was doing procedures or if we needed to change treatment course (which happened multiple times). I do wish I would have had more face time with her vs. the nurses but if I ever needed to get a hold of her for questions - she was available...We attempted 3 times for a transfer but due to having a thin lining we had to cancel 2 times (was successful on the 3rd). After the first transfer attempted was cancelled, I was worried and unsure about the future and if we would be able to transfer. She calmed my worries and looked at my medicine and changed course accordingly, always trying to find the right mix of medication.
Everyone who works here [CCRM Minneapolis] are experts and you can tell by the care you received. The Nurses at this location really made my experience amazing and one of the huge reasons I will continue to go back to them! They were considerate, answered my questions, and when I was having a bad/good day or appointment, they were there for me to celebrate in the happiness or pick me up if needed it. I had great experience with communication (via the portal and phone call).
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller was always pleasant when I met with her. She explained step by step what was going to happen when she was doing procedures or if we needed to change treatment course (which happened multiple times). I do wish I would have had more face time with her vs. the nurses but if I ever needed to get a hold of her for questions - she was available. I loved her and will continue to go back to her for all my fertility treatments!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Ask lots of questions and tell her how you would like to communicate. I preferred a more direct approach and she respected that.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller and her team were always willing to answer questions or sit with me longer to answer questions or concerns I had. They knew my name when I would come into the clinic - which made me feel like they were invested in me and I wasn't just another "patient"
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Egg Retrieval: Normal protocol using Gonal-F, Menopur, Cetrotride. We STIM'd for 10 days and retrieved 24 eggs on the 11th day. Embryo Transfer: We attempted 3 times for a transfer but due to having a thin lining we had to cancel 2 times (was successful on the 3rd). After the first transfer attempted was cancelled, I was worried and unsure about the future and if we would be able to transfer. She calmed my worries and looked at my medicine and changed course accordingly, always trying to find the right mix of medication. I was so discouraged when we cancelled but she was always positive and assured me that sometimes when bodies have a hard time getting a thicker lining they just have to change the medicine protocol. I have been on Estrogren (oral and patches), Vaginal Viagra, Progesterone, Baby Aspirin, Endometrin, etc.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
I LOVED the nurses at CCRM-Minneapolis! They responded quickly to me, were always checking in, and happy to see me even! They made the experience at CCRM so enjoyable!
Describe your experience with CCRM Minneapolis.
The knowledge and lab facilities are amazing! Everyone who works here are experts and you can tell by the care you received. The Nurses at this location really made my experience amazing and one of the huge reasons I will continue to go back to them! They were considerate, answered my questions, and when I was having a bad/good day or appointment, they were there for me to celebrate in the happiness or pick me up if needed it. I had great experience with communication (via the portal and phone call).
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Medicine (Egg Retrieval + 3 Transfers attempts + 1 successful Transfer) = $15,000+ Care: Unsure - at least $7,500. My insurance coveres a specific amount (which has now been used up). Our costs will be different when we do this another time.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I trusted Dr. Batcheller's approach to transferring just the 1 embryo.We only had 2 good embryo's and we did discuss transferring both but she wanted to make sure that we had the best chances for success - which meant transferring only the 1, which was successful.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 33
1 IVF
Male Factor
European
Income $50K - $99K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Salem has been very compassionate and great at communicating. He is the only doctor on staff right now while the other is out on maternity leave but he still took the time to call with updates and give us next steps. Everyone at the clinic has been wonderful and caring and patient with all the questions we’ve had throughout the process...really makes you feel like he wants to help, you’re not just a number...Due to my husbands abnormal sperm sample and the fact that we had tried other approaches prior to going to CCRM, Dr. Salem thought our most efficient and best option would be IVF since my tests showed normal results. We are currently in the transfer prepping phase of the cycle.
Due to my husbands abnormal sperm sample and the fact that we had tried other approaches prior to going to CCRM, Dr. Salem thought our most efficient and best option would be IVF since my tests showed normal results...The clinic and staff are always great. The appointment times are accurate, you’re never left waiting for too long, unlike a lot of doctor’s offices. Everyone there is always willing to answer questions to find the answers for you quickly. They never make you feel like an inconvenience. The only weakness I would say is Dr. Salem is flying solo right now which makes the schedule fill up very fast. I’m sure that will change when the other doctor returns.
How was your experience with Wael Salem at CCRM Minneapolis?
Dr. Salem has been very compassionate and great at communicating. He is the only doctor on staff right now while the other is out on maternity leave but he still took the time to call with updates and give us next steps. Everyone at the clinic has been wonderful and caring and patient with all the questions we’ve had throughout the process.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Ask as many questions as you want. He’s extreme patient and kind and really makes you feel like he wants to help, you’re not just a number.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
He has been absolutely wonderful. He gives us the facts but in a way that is caring and assured that we’re going to get through it in a positive way. He’s very optimistic and we trust him.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
Due to my husbands abnormal sperm sample and the fact that we had tried other approaches prior to going to CCRM, Dr. Salem thought our most efficient and best option would be IVF since my tests showed normal results. We are currently in the transfer prepping phase of the cycle.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie )
Every nurse I have worked with at the clinic has been nothing short of awesome. Any questions that have come up have been answered quickly and thoroughly. Everyone is extremely patient and caring. Even though going through this type of treatment is something no one wants, they have made it so much less painful to have to go into the doctor so many times for checks.
Describe your experience with CCRM Minneapolis.
The clinic and staff are always great. The appointment times are accurate, you’re never left waiting for too long, unlike a lot of doctor’s offices. Everyone there is always willing to answer questions to find the answers for you quickly. They never make you feel like an inconvenience. The only weakness I would say is Dr. Salem is flying solo right now which makes the schedule fill up very fast. I’m sure that will change when the other doctor returns.
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
So far the costs have been surprisingly minimal through our insurance. I do wish we could have gotten a better estimate up front on what the cost of the entire cycle was going to be including medications.
Describe Wael Salem's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
My doctor does the single embryo approach. When I asked about doing multiples to possibly have a better shot, he explained the benefits for the mother and child if only one is transferred and that made me feel better about the approach and care for myself after getting pregnant.
10
Doctor
Wael Salem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 37 - 38
2 Egg Freezing (cancer)
2 Embryo Freezing (cancer)
Cancer
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Batcheller gives all of the pertinent information and allows the patient to make the decisions that are best for them...I was sufficiently educated about about the number of embryos that should be transferred. Since I have a limited number, transferring them one at a time will give me a better chance of success...is kind and patient. She takes as much time as you need to answer all of your question. She is easy to talk to and she is empathetic. She is also very intelligent and explains everything in detail.
I love the nursing staff at CCRM. Andrea has supported me on my journey both pre and post cancer. She answers all of my questions and never seems frustrated when I have more. Everyone on the care team at CCRM are outstanding! I felt so fortunate to be with such a strong, compassionate, and talent team all around...It cost about $15,000 for the egg retrieval, fertilization process, and genetic testing. That also included all appointments, ultrasounds, blood draws, and the actual retrieval procedure. That did not include medication.
How was your experience with April Batcheller at CCRM Minneapolis?
I went to see Dr. Batcheller right after I was diagnosed with cancer. She and everyone at the clinic, got me in urgently, helped me understand my options, moved quickly and treated me with compassion. I tried to get two retrievals in, but my cancer grew too quickly so I had to cancel the second one. Dr. Batcheller gives all of the pertinent information and allows the patient to make the decisions that are best for them. I could not recommend her and her clinic more highly. While she was on maternity leave, I also saw Dr. Salem at the same clinic, and he was amazing too! I highly highly recommend this clinic and these doctors!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Choose Dr. Batcheller and CCRM for your fertility needs.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is kind and patient. She takes as much time as you need to answer all of your question. She is easy to talk to and she is empathetic. She is also very intelligent and explains everything in detail.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Andrea)
I love the nursing staff at CCRM. Andrea has supported me on my journey both pre and post cancer. She answers all of my questions and never seems frustrated when I have more. Everyone on the care team at CCRM are outstanding! I felt so fortunate to be with such a strong, compassionate, and talent team all around.
Describe your experience with CCRM Minneapolis.
Everyone communicates well. If a person can't help you, they find someone who can. I was also going through cancer at the time and the clinic was SO great about finding me resources for support. They also gave my a discount because I was going through cancer, which helped both financially as well as emotionally. I cannot recommend this clinic more highly!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
It cost about $15,000 for the egg retrieval, fertilization process, and genetic testing. That also included all appointments, ultrasounds, blood draws, and the actual retrieval procedure. That did not include medication.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I was sufficiently educated about about the number of embryos that should be transferred. Since I have a limited number, transferring them one at a time will give me a better chance of success.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 31
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He spoke to us at a human level. Answered all of my questions. Was kind and understanding. Warm. Friendly. For the first time, I felt heard and validated about my concerns. ... Dr Salem discussed the risks and options we had and let us choose which path we wanted to take. He was sympathetic and kind during this stage ... He reassured us that we can work around this risk factor but also explained the challenges.
It’s a very warm and inviting office [CCRM Minneapolis]. The reception desk recognized me after my second visit. ... I am not great with giving blood and the nurses were exceptional. They took extra care to ease my anxiety and distracted me when needed. I cannot day enough good things about them so far! ... Everyone was warm and kind. It felt like we were the most important even thought there were obviously many other patients. We never felt rushed and always received communication in a timely manner.
How was your experience with Wael Salem at CCRM Minneapolis?
We have only completed our initial work up and are starting down the path of IVF with the genetic testing, after finding out we are both carriers of CF. This came as a shock to both my husband and I, but Dr Salem discussed the risks and options we had and let us choose which path we wanted to take. He was sympathetic and kind during this stage, especially as I found this out on the anniversary of a dear friend passing of CF. He reassured us that we can work around this risk factor but also explained the challenges.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Trust him. I am so thankful we found Dr Salem and CCRM
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Since our first meeting with Dr Salem and the team at CCRM MN, I have felt at ease. It was a breath of fresh air after the two doctors I had seen through my general medical care while TTC. I had always had in the back of my mind that I could face infertility due to family history so after 6 months of TTC, I started down the path of trying to get answers. The first 2 I saw, I felt like my questions and concerns were diminished/ignored because we hadn’t been trying for a year yet. Turns out, had the first dr listened to me and was attentive to my bloodwork results, we would’ve know 9 months earlier that I had a DOR. Dr Salem noticed this in our consult from looking at our previous testing. He spoke to us at a human level. Answered all of my questions. Was kind and understanding. Warm. Friendly. For the first time, I felt heard and validated about my concerns.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
We are just starting with creating the probe for our genetic mutation so we have not begun our IVF cycle yet. We have to wait until the probe is ready.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie)
Everyone was warm and kind. It felt like we were the most important even thought there were obviously many other patients. We never felt rushed and always received communication in a timely manner.
Describe your experience with CCRM Minneapolis.
It’s a very warm and inviting office. The reception desk recognized me after my second visit. Dr Salem came out to get us in the waiting room instead of a nurse showing us back. I am not great with giving blood and the nurses were exceptional. They took extra care to ease my anxiety and distracted me when needed. I cannot day enough good things about them so far!
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
We have not reached this stage of our plan yet
10
Doctor
Wael Salem
Humanity
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
10
10
Age 34 - 37
4 IUI
1 IVF
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
when I first starting seeing Dr. Batcheller she made my husband and I feel very comfortable in her presence. She was understanding of everything we have been through and listened when we told her the challenges we had been fighting. She was very flexible with our initial decision to try one more IUI cycle before moving on to IVF. She explained how everything worked and what we should consider. She made me feel really comfortable with her overall approach...has slowly gotten much busier over the last 3 years. It is definitely more challenging now to get in touch with her directly than it was back in 2016. She still performs all of her own procedures but often the diagnostic testing is now done by nurses or the other physician on staff. I
The nursing staff [at CCRM Minneapolis] has changed a lot over the years. I have a new primary nurse who is fantastic but there has been a lot of confusion when other nurses try to fill in...The nurses created protocols and called in prescriptions from the protocol that I never ended up needing in my cycles because they changed the protocol later. The nurses are responsible for selecting the protocol to use and selected one based on what they use for most patients without reviewing my own history and seeing that that protocol would not work for me...Frozen transfer cost approximately $5,000 plus medications, IVF cycle with fresh transfer cost $12,000 plus medications
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller has slowly gotten much busier over the last 3 years. It is definitely more challenging now to get in touch with her directly than it was back in 2016. She still performs all of her own procedures but often the diagnostic testing is now done by nurses or the other physician on staff. I also often wonder why the nursing staff has as much control over patient calendars. The nursing staff says that they review all calendars with Dr. Batcheller on a weekly basis but if that is true I question some of the decisions that have been made on some of my calendars and would expect Dr. Batcheller to know based on previous cycles what works and what does not work for me.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Be very clear what type of communication you expect from her so that she can meet your expectations or so that you know what you can expect from her.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
when I first starting seeing Dr. Batcheller she made my husband and I feel very comfortable in her presence. She was understanding of everything we have been through and listened when we told her the challenges we had been fighting. She was very flexible with our initial decision to try one more IUI cycle before moving on to IVF. She explained how everything worked and what we should consider. She made me feel really comfortable with her overall approach.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
1 IVF cycle with 4 successful embryos and a fresh transfer leading to a successful birth (September 2016) 1 frozen transfer cycle with a negative pregnancy test (January 2019) 1 frozen transfer cycle canceled due to illness (September 2019) 1 frozen transfer cycle pending (October 2019) All frozen transfers included lupron with two weeks of estrogen
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Angie)
The nursing staff has changed a lot over the years. I have a new primary nurse who is fantastic but there has been a lot of confusion when other nurses try to fill in. In my frozen transfer cycles I have been given a few different calendars that were contradictory to what had worked in previous cycles and in one case they completely forgot one piece of the protocol that was not identified until my nurse reviewed the calendar at my own request. In addition, twice the nurses have sent in the wrong medications for me to have filled. In both cases the medications were covered by insurance and so were not too expensive but I still filled medications that should my insurance not have covered would have been a huge waste of money.
Describe your experience with CCRM Minneapolis.
Communication between nurses is a challenge but I love that they do really try to make a plan specific to each person. I do not like that they refuse to allow you to purchase generic versions of medications which is a significant cost to patients. Overall the clinic has given me one amazing child and I am grateful, however, I do feel concerned that their growth is impacting their ability to provide the excellent customer service I saw three years ago.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Frozen transfer cost approximately $5,000 plus medications, IVF cycle with fresh transfer cost $12,000 plus medications
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
No concerns, we wanted to transfer only one embryo
What specific things went wrong at CCRM Minneapolis?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
The nurses created protocols and called in prescriptions from the protocol that I never ended up needing in my cycles because they changed the protocol later. The nurses are responsible for selecting the protocol to use and selected one based on what they use for most patients without reviewing my own history and seeing that that protocol would not work for me. I noticed immediately when I saw the protocol and asked if they should switch it which then they did.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, 13 Eggs Frozen
10
10
Age 34 - 35
2 Egg Freezing
Endometriosis
European
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I met with Dr. Salem after having a bad experience at another fertility clinic. He is incredibly kind and compassionate. He is also incredibly smart and up to date on the latest information about fertility treatments. He worked really hard to get me the maximum number of eggs for freezing and tailored my treatment plan specifically to my issues (I ended up getting nearly double the number of eggs that I got at the previous clinic!)
Everyone you deal with at this clinic [CCRM Minneapolis] is extremely nice and caring. The nursing staff was excellent...$8,754 for an egg freezing cycle + $475 for anesthesia. The clinic also offers to reduce the fee for a second cycle by 20% and 15% for each cycle after that... is on the cutting edge of fertility technology. The only negative is that they don't bill insurance for you, but they do fill out all the claim forms for you so that you can submit them on your own - it is worth it to get the best treatment!
How was your experience with Wael Salem at CCRM Minneapolis?
I met with Dr. Salem after having a bad experience at another fertility clinic. He is incredibly kind and compassionate. He is also incredibly smart and up to date on the latest information about fertility treatments. He worked really hard to get me the maximum number of eggs for freezing and tailored my treatment plan specifically to my issues (I ended up getting nearly double the number of eggs that I got at the previous clinic!) I sent my sister to him also because I was so impressed with his services.
What's one piece of advice would you give a prospective patient of Wael Salem at CCRM Minneapolis?
Go see him! He is a great doctor! If you are a woman who its hesitant to go see a male ob/gyn, don't let that stop you - get the best treatment possible from the best doctor.
During treatment, were you treated like a number or a human with Wael Salem at CCRM Minneapolis?
Dr. Salem is incredibly kind and compassionate. He is easy to get ahold of and actually called to see how I was feeling during my egg retrieval cycle. He knows his patients by name.
Describe the protocols Wael Salem used in your cycles at CCRM Minneapolis and their degree of success.
My treatment protocol was "Luteal Oral-Clomid Protocol 5 - freeze all only." I did a round of egg freezing at a prior clinic and got 7 mature eggs. Dr. Salem's goal was to get me at least a few more the second round. To do that, he advised me to wait 3 months after stopping birth control pills to see if my AMH would increase (it did! went from .5 to 1.78). Based on that, Dr. Salem concluded that birth control pills had a very suppressive effect on my ovaries, so rather than start my cycle with down-regulation by taking birth control pills, I waited for my natural LH surge and then started priming my ovaries by taking estrogen (estrace 2 mg tab twice a day). On day 3 of my next cycle I stopped taking estrace and started taking the stim meds (2 vials of menopur in the morning, 300 units follistim in the evening + 2 tabs of clomid for 5 days + dexamethosone). On day 7 of the stim meds I added in ganirelix in the morning. Triggered after 11 days of stims with HCG and Lupron. I got 13 mature eggs this round - almost double what I got at the previous clinic. I feel that Dr. Salem is directly responsible for the improvement - he really looked into which treatment plan would work best for my circumstances. The other clinic planned to do their exact same protocol a second time (birth control pills for 2 weeks to down-regulate, then start with 1 vial of menopur in the morning + 225 units of follistim in the evening, add ganirelix and then trigger with just HCG). It didn't work well the first time and they had to increase the medication half way though - I believe that if I had done that protocol again, I wouldn't have gotten as many eggs. In addition, they made it seem as though that was the best they could do for me - that because of my low AMH I should just be happy with the number I got. It was very frustrating. Dr. Salem's approach was much more tailored to me and really addressed the concerns I had at the first clinic. He is optimistic and tries to do the best for all of his patients.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Christie)
Everyone you deal with at this clinic is extremely nice and caring. The nursing staff was excellent. Christie, my nurse, was very nice and easy to get ahold of. She actually gives patients her extension number so that when you call, she actually answers! Which is a total contrast to the clinic I started at - you have to leave a voicemail and a random nurse would call back several hours later. Everyone at this clinic was nice and helpful. Even the phlebotomists were nice!
Describe your experience with CCRM Minneapolis.
I think this is the best fertility clinic in MN. I would 100% recommend it to anyone. I switched to this clinic after doing one round of egg freezing at another clinic in the twin cities. It was a night & day difference! This clinic is truly the best and is on the cutting edge of fertility technology. The only negative is that they don't bill insurance for you, but they do fill out all the claim forms for you so that you can submit them on your own - it is worth it to get the best treatment!
Describe the costs associated with your care under Wael Salem at CCRM Minneapolis.
$8,754 for an egg freezing cycle + $475 for anesthesia. The clinic also offers to reduce the fee for a second cycle by 20% and 15% for each cycle after that.
10
Doctor
Wael Salem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
10
10
Age 29 - 30
3 IUI
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I’ve met Dr. Batcheller once or twice, but she’s always been super helpful and friendly. In our initial consult with her, we talked about our plan being 3 months of IUI and then evaluate from there. At that point, she was so optimistic for us that we never spoke of what would come next and that was comforting. Unfortunately IUI has not worked for ya yet. We’re trying a 4th round with some new meds and if that doesn’t work, we’ll have our regroup appointment next month.
Strengths: Scheduling has always been so easy. Weaknesses: I was once handed a bill in person. It was our first large bill (a couple thousand dollars) and so I was shocked. I would have preferred that they [CCRM Minneapolis] mailed that bill to my home ... Margaret [nurse] and everyone else we worked with have been so friendly. Margaret does a great job of explaining options and clearly laying out our plan each cycle.
How was your experience with April Batcheller at CCRM Minneapolis?
I’ve met Dr. Batcheller once or twice, but she’s always been super helpful and friendly. In our initial consult with her, we talked about our plan being 3 months of IUI and then evaluate from there. At that point, she was so optimistic for us that we never spoke of what would come next and that was comforting. Unfortunately IUI has not worked for ya yet. We’re trying a 4th round with some new meds and if that doesn’t work, we’ll have our regroup appointment next month. Honestly, we see more of the other staff and they’ve all been great.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Stop in and say hi during appointments every now and again if you’re available!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
April was so optimistic for us that we were very excited to begin treatment. Everyone at her office has been incredible to work with.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
IUI with Clomid (1pill x 5days), Ovidrel and Progesterone. Our second cycle, I ovulated on my own, so Ovidrel wasn’t needed. In our upcoming 4th round, we’re adding in 3 injections of Gonal-F. So far, no positive tests, but we’re optimistic about this round.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Margaret Sundheim)
Margaret and everyone else we worked with have been so friendly. Margaret does a great job of explaining options and clearly laying out our plan each cycle.
Describe your experience with CCRM Minneapolis.
Strengths: Scheduling has always been so easy. Weaknesses: I was once handed a bill in person. It was our first large bill (a couple thousand dollars) and so I was shocked. I would have preferred that they mailed that bill to my home so I could be shocked and cry on my own vs. in the parking ramp before I had to start my day.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Our insurance is taking a while to process things, so I know we’re not up to date. So far we’ve spent around $2000. I anticipate it will be more though.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
9
9
Age 34 - 35
1 IUI
1 IVF
Immunological
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. B [April Batcheller] is very kind and caring about her patients. She is knowledgeable about the various developments and innovations in IVF treatment, and I felt like she allowed us to be part of the decision-making process. When our first FET resulted in chemical pregnancy, we reviewed some unique symptoms I presented with and she listened to my ideas on how to adjust treatment, gave us the scientific reality of those ideas, and we made a joint decision to try an anti-histamine approach.
CCRM [MN] is new and while I think they have worked through some of their growing pains, they still have issue with communication. Specifically, I sometimes don't get a call back when I leave a voicemail first thing in the morning. I've also been routed to a receptionist that is clearly not in MN and can only send messages to nurses and schedule remotely. On a positive note, the clinic is clean and spacious, and I've repeatedly heard and been told that Dr B is very particular who she hires, and she wants to hire the best.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. B is very kind and caring about her patients. She is knowledgeable about the various developments and innovations in IVF treatment, and I felt like she allowed us to be part of the decision-making process. When our first FET resulted in chemical pregnancy, we reviewed some unique symptoms I presented with and she listened to my ideas on how to adjust treatment, gave us the scientific reality of those ideas, and we made a joint decision to try an anti-histamine approach. Dr. B also is understanding that since we were paying for everything out-of-pocket, we should skip some tests for the immune theories, and just treat me as though I had tested positive. Overall, even though we still haven't had a successful pregnancy, I feel Dr. B cares for and is passionate about her patients. My only concern now, is with two failed transfers, she had initially told us she expected a 60% chance of success. My only criticism is that her optimism can be a bit misleading or insensitive. It's nice to have that hope when you first meet and are nervous, anxious, or uneasy about the whole process. But I think I would have rather she not so confidently given us a percentage of success when I asked for it, or tempered her optimism when she said, "Let's talk about your options!" after our first FET resulted in chemical pregnancy. I'm sure in this line of work, you have to be a positive person to stay in it, but a touch more compassion isn't a bad thing either.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Just know that Dr. B is super positive and optimistic. I think she presented the risks of anti-histamine protocol well, but also dismissed the one birth defect she's seen with the protocol she's done it to something else... so, again, she's very optimistic about what she does. If you are in in a bad place, and need that boost to come back to, she's great. But if you prefer a very realistic and honest assessment, I felt like things were maybe presented a little more positive and confident than I would have liked in hindsight.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. B does genuinely know and care about her patients. She had a good understanding of our previous efforts in our initial meeting, and answered all of my questions (and I had a long list of them) without rushing or or being dismissive.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Our stim phase was "Luteal Patch (Protocol 3 with Patches)" in CCRM categories. We worked with my natural cycle at my request due to some bad experiences with BCPs. I was instructed to use ovulation kits to catch an LH surge, and then begin cetrotide and patches post-surge. The next cycle, we started stim with Menopur and Follistim on CD2. We upped the Follistim from 150 to 225 on the 4th day of stim since my eggs were going a little slow, and after that, things progressed nicely. After 10 days of stimming, Dr. B cancelled our fresh transfer because my progesterone levels were higher than they wanted. We triggered after 10 days of stimming as well. My US on that day showed at least 8 eggs on each ovary between 17.5 and 20 mm in additional to many smaller eggs. Retrieval was two days after trigger shot. They retrieved 25 eggs, 15 were mature and had ICSI, 11 successfully fertilized, and 7 were frozen for transfer. For our first FET we used my natural cycle again. Used Lupron to suppress cycle before using patches and endometrium vaginal inserts to build up lining. Had to add 1mL of PIO every other day 4 days before transfer due to low P4 levels. After transferring they upped PIO to 1mL every day due to low P4 levels. My lining grew perfectly, and once it reached 8 mm, they scheduled a transfer for 8 days later. (It’s my understanding CCRM will not transfer if the lining is not at least 8 mm.) Our transfers went perfectly, although, we requested last minute to thaw two embryos for transfer, and one did not survive. They thawed a third one in order to still transfer two. (When I asked at our pre-transfer nurse meeting about embyos not surviving the thaw, a nurse told us she had never heard of that happening at CCRM. If they would have asked us what to do when the first embryo did not survive, I would have told them not to thaw a third one. That was frustrating and I expressed that to Dr. B at our regroup. She said CCRM only has 2% of embryos that fail to survive the thaw.) 9 days after transfer, Beta #1 was over 180 and the nurse indicated a number that high (they like it to be over 50) could mean both embryos implanted. Beta #2 did not double, it was just over 200. No changes in protocol. Beta #3 was in the low 30's, and the cycle was deemed a chemical pregnancy. One frustrating part was that Dr. B insisted I get a fourth HCG test 4 days after the Beta #3 to confirm the pregnancy was over, even though I had started a heavy period three days after Beta #3. That was both a hassle and frankly, somewhat traumatizing to experience in the aftermath of things. I didn't see any reason I couldn't have waited out the period and tested afterwards to give me time and space to grieve. After discussing some symptoms I had in FET #1 (two instances of severe nausea, cramping and sweats/fever for 20-30 minutes several days after transfer) we decided to try an anti-histamine protocol in case I was having immunological issues. We also did a long-Lupron cycle due to a previous diagnosis of endometriosis in case that left me with a specific type of cell that can affect implantation. Our initial attempt at a second FET was cancelled when my lining failed to thicken, even after adding estradiol tabs, and eventually developed fluid in the lining. We induced a period with 2mL of PIO in each hip. I never really got a clear reason why might have caused the fluid, but the nurse said unless it happens again, they sort of chalk it up to a fluke and try again. FET #2- Natural cycle again, this time with low-dose meds. Instead of steadily increasing from 1 to 4 patches every other day to help grow the lining, we let it grow on its own. My lining grew a little more slowly than they like, but no fluid and it had the trilaminar layers they want to see. Once my lining was an 8 on it’s own, we added 2 patches every other day for the entire transfer, along with endometrium vaginal inserts three times a day. Anti-histamine protocol was Claritin and Prednisone once a day and Pepcid AC twice a day, beginning 2 days before transfer. Again, transfer went perfectly, we only did one embryo this time. I also didn't need PIO shots every day and could stick with every other day. However, when I presented the same symptoms of nausea, cramping, and fever/sweats, Dr. B didn't have anything specific to change initially. She did suggest we could up the PIO to every day after the second instance occurred in case the fluctuation of Progesterone was causing the symptoms. I declined since we had been doing PIO every day in our first transfer and I still had the same symptoms. Beta #1 was less than 1 and the cycle failed.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Maria)
Initially, we were assigned Maria and she was wonderful, kind, compassionate, and she had great follow-up. One thing that I don't think was communicated to us was that she only did fresh transfers. When we switched to a FET, I started hearing consistently from a new nurse, Andrea. Anrea is also very kind and compassionate, but she was the one who told that she had never heard of embryos not surviving the thaw, and that happened to us. Recently, Maria left CCRM and I've been hearing from Andrea and another nurse, but neither of them had communicated if they were going to be my primary nurse. I will say that all of the nurses are very friendly, kind and knowledgeable. However, IVF is complicated, and you have to pay attention and ask questions not matter what. One failure from the nurse staff with our second FET had me waiting for a transfer calendar until 5 days before my transfer, and only once my transfer was set. I like to have as much information available to me as soon as possible, so that was a little frustrating when a fourth nurse told me I should have gotten it when I started coming in for lining checks.
Describe your experience with CCRM Minneapolis.
CCRM is new and while I think they have worked through some of their growing pains, they still have issue with communication. Specifically, I sometimes don't get a call back when I leave a voicemail first thing in the morning. I've also been routed to a receptionist that is clearly not in MN and can only send messages to nurses and schedule remotely. On a positive note, the clinic is clean and spacious, and I've repeatedly heard and been told that Dr B is very particular who she hires, and she wants to hire the best. So, even if you wait a little longer for your Ultrasound or blood work, the medical work has always been done well and is incredibly thorough. In particular, the US nurses are a delight. They both have a joy in their work. I prefer Margaret because she is pretty upfront with how things are looking to her. it's probably true of every clinic, but because I have some issues with getting information, always ask questions and be your own advocate. Dr. B didn't make me feel stupid or annoying when I had a list of questions for our meetings, and I think everyone should do their prep work before sitting down with any RE to make sure you don't get pushed along like a cattle herd. The CCRM nurses are happy to answer things as well, you just sometimes have to ask them for the information. I would get varying responses back after an US from "everything looks good, stay on course", to "your lining was only a 5, and the eggs are a little small, so we want to give it a few more days..." Just ask them what you want to know, don't expect them to give you a standard set of information.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Specifically: Initial consult: $205 Communicable/Vitamin D, TSH: $300 LH Check: $115 Progesterone Check: $115 IVF Costs (Stim appointments and clinic surgery) $13,510.00 BETA: $70 Baseline ultrasound and Hysteroscopy: $1,795.00 Regroup (phone) $112.00 FET transfer is in the range of $7,000 Overall, we've spent $24,702 at CCRM with both the consult, stim, retrieval, two transfers, and two re-groups, one in person and one on the phone.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I specifically asked Dr. B about the risks of double embryo transfer a few days before our first transfer. I had to ask, because it was never offered to me. I think CCRM assumes eSET unless they are told otherwise. Dr. B said for our situation, if we transferred two, we had a 65% chance of twins. She explained there is a slight increase in HBP and Diabetes risks, but those exist anyway. The bigger risk is a 25% chance of pre-term labor and bed rest for some portion of pregnancy. However, Dr. B was comfortable with doing 2 for us.
9
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 32 - 33
1 IUI
2 IVF
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Batcheller is such a blessing. She is intelligent, warm, and honest, a combination that is so hard to find. Dr. Batcheller has always given us the impression that she is fully invested in seeing us succeed in this process and doesn't shy away from trying new things or tweaking things as needed.... I did androgen and estrogen priming followed by an antagonist protocol (ganirelix + 300IU Follistim + 150IU Menopur) and simultaneous Clomid (100mg), Saizen (8.8mg total), and dexamethasone (0.5mg). Trigger was Lupron + Novarel (5,000IU). This protocol was chosen due to my history of being a poor responder to IVF medications, and having poor quality eggs.
This [CCRM-MN] is a small clinic with only one provider. The 'feel' of the clinic is calm and quiet. Given the size of the clinic you typically see a number of familiar faces each time you go in which is comforting. The front desk staff has always been kind and helpful. Costs are high for most things but clearly outlined ahead of time.... At the end of the day after diagnostic assessment and egg retrieval (+ CCS testing) including medications the cost was approximately $25,000.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is such a blessing. She is intelligent, warm, and honest, a combination that is so hard to find. Dr. Batcheller has always given us the impression that she is fully invested in seeing us succeed in this process and doesn't shy away from trying new things or tweaking things as needed. I have worked with another RE in the past and while the outcomes of my cycles have been similar the experience of working with Dr. Batcheller far exceeded my previous experience. Can't recommend her highly enough!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Batcheller is warm, engaged, and happy to answer every (possibly crazy) question you might have. She has truly made me feel seen and validated during this process.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
To date I have done one egg retrieval with Dr. Batcheller. I did androgen and estrogen priming followed by an antagonist protocol (ganirelix + 300IU Follistim + 150IU Menopur) and simultaneous Clomid (100mg), Saizen (8.8mg total), and dexamethasone (0.5mg). Trigger was Lupron + Novarel (5,000IU). This protocol was chosen due to my history of being a poor responder to IVF medications, and having poor quality eggs.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
My nurse was very kind and responsive to communications. There were a few mix-ups with medication orders but those were fairly minor and quickly corrected.
Describe your experience with CCRM Minneapolis.
This is a small clinic with only one provider. The 'feel' of the clinic is calm and quiet. Given the size of the clinic you typically see a number of familiar faces each time you go in which is comforting. The front desk staff has always been kind and helpful. Costs are high for most things but clearly outlined ahead of time.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
At the end of the day after diagnostic assessment and egg retrieval (+ CCS testing) including medications the cost was approximately $25,000.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Prefers eSET for CCS tested embryos but open to multiple embryo transfer in my case. Can't comment on her approach when genetic testing is not used.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 29 - 30
Egg Freezing
1 Embryo Freezing
IVF
Donor Sperm
Male Factor
Other
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Batcheller] has nothing but compassion for her job...showed sympathy during the hard time and excitement during the good time...She pointed us in the right direction to see a specialist to receive more information on my blood clotting disorder and helped us come with a plan moving forward...She wanted to sit down and talk with my husband and met multiple times to see how things were going and even after our loss.
All of the nurses at CCRM [Minneapolis] are amazing they always have smiles on their faces. All very friendly, and more than happy to help...They all work very well together and you can tell they all get along well. I strongly believe any work place runs smoothly if you have that combination. I have never noticed any weaknesses within this clinic. Even the front desk staff is well organized and know who you are right when you walk in and they have a smile on their faces.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller sits down with each patient and really gets to know them. She meticulously plans out every aspect of your treatments, what you are going to need for meds when, do on. If you have questions she will answer them and explain to you in terms you will understand. She cares about your well being during the whole process.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr Batcheller showed sympathy during the hard time and excitement during the good time. She wanted to sit down and talk with my husband and met multiple times to see how things were going and even after our loss. She pointed us in the right direction to see a specialist to receive more information on my blood clotting disorder and helped us come with a plan moving forward. She has nothing but compassion for her job.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I had to start with egg retrieval. I had to start taking Doxycycline for 10days. Cycle day 10 start an ovulation kit testing. 10days after surge I started my Vivelle 0.1mg patches switching them every other day. The next day I started taking Cetrotide 0.25mg for 3 days. I continued with the Vivelle patches for that week and wore the last patch for 7 days or until it fell off. 3 days after I started with my Stim meds, 2 vials of Menopur in the morning and 300 units of Gonal-F and Dexamethasone in the evening for 10days. After 6 days of starting Stim meds I started taking Cetrotide again. 2 nights before the retrieval I had to start my trigger meds, Pregnl and then again 12 hours after the first does then I had retrieval.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Maria)
All of the nurses at CCRM are amazing they always have smiles on their faces. All very friendly, and more than happy to help.
Describe your experience with CCRM Minneapolis.
They all work very well together and you can tell they all get along well. I strongly believe any work place runs smoothly if you have that combination. I have never noticed any weaknesses within this clinic. Even the front desk staff is well organized and know who you are right when you walk in and they have a smile on their faces.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Everyone’s IVF story is different therefore everyone’s cost will be different. But I strongly believe that the cost was comparable to other clinics.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 29
IUI
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Latinx
Native American
Other
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
It was evident from the second we walked into her [Dr. April Batcheller's] office that she knew what we had done before and she had a plan of what we needed to do next. She answered every single question that we had. We were excited to finally have found a doctor that listened and knew what we were wanting out of the process. She was prepared to speak specifically on our issues and didn’t push pricing.
Lauren [nurse at CCRM] is a rockstar! She always calls the day they get any results back. She also takes extensive time out of her day to go over things with me, sometimes repeatedly to make us feel at ease throughout the process. She is very positive without promising any result at a given time... One thing a new patient should know is that you have to pay for everything up front and CCRM does not submit anything to your insurance company, you need to submit your own claim form after you pay for it. That being said, if you’re going to use a loan, you can use your insurance reimbursement to pay off the loan. The other thing I would say is that sometimes the front desk staff doesn’t seem to understand the toming/urgency aspect of scheduling.
How was your experience with April Batcheller at CCRM Minneapolis?
She’s very well versed in different options. She is also thoroughly prepared to speak on your specific issues even before you even meet her, just based on your records. She presents options and plans, strategizes with you on timing and always makes you feel comfortable speaking to her throughout the process.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Have your questions ready because she will be ready to answer all of them
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Before seeing Dr Batcheller we met with other RE for IVF consults. I saw another doctor at another clinic in Minneapolis. The other doctor clearly didn’t know anything about our history and was primary concerned with giving us pricing. Dr Batcheller was the exact opposite. It was evident from the second we walked into her office that she knew what we had done before and she had a plan of what we needed to do next. She answered every single question that we had. We were excited to finally have found a doctor that listened and knew what we were wanting out of the process. She was prepared to speak specifically on our issues and didn’t push pricing.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
Dr. Batcheller was the first doctor to find my uterine polyps. Based on our previous meetings with other doctors for ivf consults we asked Dr. Batcheller if she would put me on birth control, which was suggested by other drs to boost egg production and she said no, because of my low AMH, it wouldn’t be helpful. I throughly enjoy that she doesn’t treat us as if we are just another couple with the same issue as everyone else. Our plan is unique to us.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Lauren)
Lauren is a rockstar! She always calls the day they get any results back. She also takes extensive time out of her day to go over things with me, sometimes repeatedly to make us feel at ease throughout the process. She is very positive without promising any result at a given time.
Describe your experience with CCRM Minneapolis.
I love CCRM more than anywhere else that we looked/met with. One thing a new patient should know is that you have to pay for everything up front and CCRM does not submit anything to your insurance company, you need to submit your own claim form after you pay for it. That being said, if you’re going to use a loan, you can use your insurance reimbursement to pay off the loan. The other thing I would say is that sometimes the front desk staff doesn’t seem to understand the toming/urgency aspect of scheduling.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
The costs seem normal compared to other ivf locations in MN
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Batcheller is not opposed to multiple embryo transfers but did suggest not transferring more than 2. She thoroughly explained why this is safer for me and the embryos as the risk of multiples increases.
What specific things went wrong at CCRM Minneapolis?
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
The front desk staff told me they could email me my insurance claim forms so I could submit them ASAP. After speaking with the business office, they said that emailing the claim forms is not possible and they are mailed
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 39
2 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Graphic Designer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I highly recommend Dr Batcheller. She has a great bed side manner, explains everything in a straight forward way that is easily understood. I felt confident that we were at the right place and getting the best treatment available....We went with my natural cycle for IVF instead of picking a date on the calendar that fit the schedule (like the other clinic I went to was going to do). She said I was an excellent candidate for IVF, and had a successful cycle with the medication and protocol she used.
CCRM-Minneapolis is great and I would highly recommend to anyone. Everyone is friendly, supportive and knowledgeable. Front desk staff, lab techs, nurses, embryologist, doctors all were very nice and supportive. I started at another clinic and this place was excellent and a night and day difference compared to the first clinic... Every nurse at this clinic was wonderful! They answered any emails, quick questions I had in a very timely matter, and always answered my question. All the nurses were great calling and relaying information over the phone and asking if you needed anything else before hanging up. If I needed a refill on medication, I used the patient portal and it was done in a very timely fashion.
How was your experience with April Batcheller at CCRM Minneapolis?
I highly recommend Dr Batcheller. She has a great bed side manner, explains everything in a straight forward way that is easily understood. I felt confident that we were at the right place and getting the best treatment available.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
If you are struggling with infertility, CCRM-Minneapolis is the place to go in the Twin Cities metro area.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
I started at another clinic and my insurance had my switch to CCRM. I'm so thankful for this! This clinic was a night and day difference to the previous clinic I started at.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
We went with my natural cycle for IVF instead of picking a date on the calendar that fit the schedule (like the other clinic I went to was going to do). She said I was an excellent candidate for IVF, and had a successful cycle with the medication and protocol she used.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
Every nurse at this clinic was wonderful! They answered any emails, quick questions I had in a very timely matter, and always answered my question. All the nurses were great calling and relaying information over the phone and asking if you needed anything else before hanging up. If I needed a refill on medication, I used the patient portal and it was done in a very timely fashion.
Describe your experience with CCRM Minneapolis.
CCRM-Minneapolis is great and I would highly recommend to anyone. Everyone is friendly, supportive and knowledgeable. Front desk staff, lab techs, nurses, embryologist, doctors all were very nice and supportive. I started at another clinic and this place was excellent and a night and day difference compared to the first clinic.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
We have always put in 1 embryo. I was able to freeze 5 embryos.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 36
3 IUI
3 IVF
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I think she [Dr. April Batcheller] is very intelligent and adjusted my meds during the stimulation cycles to get the best quantity and quality eggs...She is warm and friendly and very understanding of my situation. I had 3 miscarriages prior to seeing her when I was undergoing IUI and IVF the year prior and she definitely understood that I had been through alot with no clear explanation...Retrieved 18 eggs, 15 were mature, and then after ICSI 3 made it to day 5 blasto and still awaiting CCS results.
CCRM is the second clinic I have been a patient at during my infertility treatments. Compared to the last clinic this one is more intimate and after a few appointments the front desk would recognize me which was nice...They seemed to be very organized and well versed in infertility treatments. One nurse was very compassionate while I cried on the phone after the first unsuccessful retrieval results.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller was the second physician I've seen while undergoing treatments. She is warm and friendly and very understanding of my situation. I had 3 miscarriages prior to seeing her when I was undergoing IUI and IVF the year prior and she definitely understood that I had been through alot with no clear explanation. I think she is very intelligent and adjusted my meds during the stimulation cycles to get the best quantity and quality eggs.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
I would say ask any question if you aren't understanding the protocol and meds, it can be alot to understand. Always take notes!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
CCRM is the second clinic I have been a patient at during my infertility treatments. Compared to the last clinic this one is more intimate and after a few appointments the front desk would recognize me which was nice.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I have done two egg retrievals. The first cycle I did a vivelle patch and ganirelex prior to stim meds, stim meds I used Menopor, Follistem, Dexamethasone and added in Clomid after first ultrasound check as I'm a poor responder to meds. We retrieved 9eggs and 6 mature by day 5 only had one and did CCS testing which came back aneuploid. I just finished a second cycle and primed with Estrace pills and then for stim meds Menopor, Follistem, Clomid, Dexamethasone and did Saizen for first 5 days. Retrieved 18 eggs, 15 were mature, and then after ICSI 3 made it to day 5 blasto and still awaiting CCS results.
Describe your experience with your nurse at CCRM Minneapolis.
They seemed to be very organized and well versed in infertility treatments. One nurse was very compassionate while I cried on the phone after the first unsuccessful retrieval results.
Describe your experience with CCRM Minneapolis.
The clinic is new and clean which compared to my old clinic in Boston is nice. They seem to be very organized and the front desk staff are excellent! I really don't see any big weaknesses. Once there was a mistake calling in a medication but wasn't a big deal and was quickly fixed.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
My insurance only covered the workup labs and baseline ultrasound nothing related to IVF. Which was a sticker shock coming from Boston where everything was covered. My meds for a retrieval were roughly $6k and then the retrieval which included everything was $15k plus another $450 for anesthesia. Honestly it might be expensive but I think it's the best clinic/MD in the Twin Cities and I don't think you can put a price on that.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
I haven't done a transfer but will probably do a single embryo but will be based on quality of egg.
What specific things went wrong at CCRM Minneapolis?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CCRM Minneapolis.
Once one of the nurses forgot to call in a prescription but I caught it and was quickly fixed, not a big deal.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 38
1 IUI
2 IVF
PCOS
European
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Strengths that I see in Dr. B [Dr. Batcheller] are communication, empathy, hard work and doesn’t tell you what you want to here, tells you what you need to hear in a kind and caring way. Both my husband and I were immediately impressed and when our cycle did not go as planned she delivered the news to us and made time to see us right away. She never gave up and came up with a great option. She also explains things in a way that we could understand.
Entire clinic [CCRM MN] is wonderful. Everyone is supportive and kind and if they don’t have the answers they find it for you. US techs were especially wonderful counting our follicles and getting excited with us....Great turn around time on messages, thoughtful and caring. Easy to call and talk to as well.... [Dr. Batcheller] Listened to my concerns, what worked for me before, what didn’t. Laid out a clear and concise plan for IVF. Explained what she saw as hurdles and always worked for us, not against us.
How was your experience with April Batcheller at CCRM Minneapolis?
Strengths that I see in Dr. B are communication, empathy, hard work and doesn’t tell you what you want to here, tells you what you need to hear in a kind and caring way. Both my husband and I were immediately impressed and when our cycle did not go as planned she delivered the news to us and made time to see us right away. She never gave up and came up with a great option. She also explains things in a way that we could understand. I have yet to find something I don’t like. She’s trustworthy, dependable and willing to think outside the box.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Tell her exactly what you didn’t like about your RE before. She listens!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Listened to my concerns, what worked for me before, what didn’t. Laid out a clear and concise plan for IVF. Explained what she saw as hurdles and always worked for us, not against us.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
We started with protocol 3 and that didn’t work for us. All of our eggs were immature and she sat down with us going through every stim day step by step and came to a conclusion of what went wrong. I didnt respond to one medication and the next cycle we used a different medication to trigger with, but she was very careful as I had previously had OHSS and she was trying to make sure it didn’t get worse. We ended up stimming one day less, but getting 7 mature eggs.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill)
Great turn around time on messages, thoughtful and caring. Easy to call and talk to as well.
Describe your experience with CCRM Minneapolis.
Entire clinic is wonderful. Everyone is supportive and kind and if they don’t have the answers they find it for you. US techs were especially wonderful counting our follicles and getting excited with us.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Total cost so far about $25,000.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. B prefers one healthy mom and one healthy baby, but if we have more than 2 to transfer she is open to twins.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 35
3 IUI
3 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. April Batcheller] was always thoroughly prepared and has options for us. She always had an answer for my questions. She isn't afraid to change a protocol or think outside the box to get you the results you want. I don't feel like i am a number or a statistic in the column with her, she has your families interest at heart, and that shows with alot of the cases she takes on, that others will not. I felt very well cared for and trusted her judgment.
I am extremely happy with the outcome of our two retreivals [at CCRM Minneapolis] since our last doc wouldn't try anything but DE after a failed cycle with him...The clinic is clean and new. It has the best equipment and competent staff. I am not a fan of being switched over to the Colorado CCRM phone board if my local location doesn't answer, cause then they just send you back to them, but that's miniscual in the scheme of things. At the beginning it was very difficult to get in for some appointments before treatment really started, like an SHG, ultrasound and so on.
How was your experience with April Batcheller at CCRM Minneapolis?
April Batcheller is a great doctor who is passionate about what she does. She was always thoroughly prepared and has options for us. She always had an answer for my questions. She isn't afraid to change a protocol or think outside the box to get you the results you want. I don't feel like i am a number or a statistic in the column with her, she has your families interest at heart, and that shows with alot of the cases she takes on, that others will not. I felt very well cared for and trusted her judgment.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Come with all your questions and don't be afraid to ask them. She is a wealth of information and you should understand your situation and treatment completely. (this is not saying she didn't do a good job laying out the treatment, I just had pages full of questions and she was more then happy to answer and explain)
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
I feel that Dr B does really care about you and being able to start or continue your family. She did not read of off papers or my chart during our consult, she knew the info and my case. She laid out a great protocol that was giving ladies with DOR some good outcomes. She didn't blow smoke up our @$$ on the chances and she had hope for us and our eggs. Nurses usually responded very quickly and front desk staff was always friendly and very helpful! They knew my name when I walked in the door.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
My protocol was considered "the kitchen sink" protocol :) Menopur 150, clomid, dex, gonal f 300, saizen the first five days of Stims and triggered with 5,000 novarel and a double Lupron trigger. This resulted in 5 eggs retreived/5mature/5fertilized, three made it to blast with one normal ccs tested embryo. Second cycle was same protocol, 15 eggs retreived/10 mature/7 fertilized, two made it to blast and now waiting on ccs testing to come back currently. (this egg retreival was actually done by Dr. Salem, Dr B was unavailable) I will very shortly be starting my FET Blast BCPs/Lupron/suppository/P4 in oil QOD protocol for our first transfer with Dr B. I am extremely happy with the outcome of our two retreivals since our last doc wouldn't try anything but DE after a failed cycle with him.
Describe your experience with the nursing staff at CCRM Minneapolis.
The nursing staff is great overall and has a lot to juggle day to day. They are prompt with phone calls and are willing to find you your answers. The only "issue" I ran into was the portal communication. Not always was the same nurse responding to your message and I found that one nurse that would respond didn't really look past the current message and wasn't fully informed on the previous conversation, so the continuity of care wasn't always great in that respect. It was confusing sometimes with the portal messages. But it was convenient to have the portal to communicate during the day and they are very quick with responses in the portal.
Describe your experience with CCRM Minneapolis.
The clinic is clean and new. It has the best equipment and competent staff. I am not a fan of being switched over to the Colorado CCRM phone board if my local location doesn't answer, cause then they just send you back to them, but that's miniscual in the scheme of things. At the beginning it was very difficult to get in for some appointments before treatment really started, like an SHG, ultrasound and so on. But once you were established it was better. And Dr B was the only doctor there so she was spread pretty thin for appointments. This clinic was hands down better in all categories then my previous clinic.
Describe your experience with your monitoring appointments at CCRM Minneapolis.
We needed to schedule our monitoring appointments before 1130 I think it was. I had an hour and a half trip to the clinic so that was inconvenient for me on work days, but couldn't do anything about it. I was always called in an appropriate time and the ultrasound techs were great. One thing I do wish is that CCRM would have a payment option to not include the monitoring, so that you could do it at your local clinics when available. If I would have chose to monitor at my local clinic they would not have taken out the price of labs and ultrasounds from our package price. And we would have been paying for the labs and ultrasounds twice if we decided to monitor at our local clinic.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
First cycle of IVF with CCS testing was $14,884. Second cycle was $13,419 due to a discount for banking cycles. With around $5,000 in medication cost each round. Labs that were not included in package were expensive, Vit D was $225, I elected to do that at my local clinic, along with my initial labs since that was where they were drawn for the past two years and I wanted the consistency. The price per item or procedure was more than at my previous clinics and I had no insurance coverage for any of it at CCRM
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
We don't have the opportunity yet to have to worry or think about how many to transfer, we only have one ccs tested embryo currently but waiting on two more to result. Hopefully those can change our thought process. But I agree with her idea of only putting one in at a time, if you only have two, because you can make changes if the first FET was unsuccessful and still have something to work with. And she is not opposed to transferring two embroys but you case will be evaluated and pros and cons will be weighed. I would love the ability to put two in at a time, but I do not think that will be our course of action.
What specific things went wrong at CCRM Minneapolis?
  • Failed to order appropriate test
Describe the specific things that went wrong at CCRM Minneapolis.
It wasn't a huge deal and wouldn't really have changed the course of our treatment plan but Dr B had wanted a CBC and Vit D labs drawn, it was written on my calendar they gave me, but never ordered. I had to ask about it multiple times for an outside order since I travel to the clinic and can get the labs drawn cheaper at my home clinic. I also had a change to my stim protocol dates, due to my period coming a few days earlier then planned. They gave me an updated hard copy calendar but did not mention that things would have changed on it for starting meds. I was started on my stim meds the night of my suppression check, which was a change from my original calendar and my previous cycle. So it would have been nice if the nursing staff would have reviewed that info as opposed to just handing me the new calendar, since there was updated info.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 32 - 33
9 IUI
4 IVF
4 Embryo Freezing
Donor Sperm
Endometriosis
Male Factor
PCOS
Uterine Fibroids
European
Income $50K - $99K
Marketer or PR
5th of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Batcheller herself will tell you that she specializes in caring for those who have had multiple failed cycles. When we came to her we were broken, we had done 9 IUI's and 2 IVF's with zero success. We went to her just to get a second opinion to see if we should stop and move onto adoption. Dr Batcheller had new ideas, was way more aggressive gave us the confidence to try again. While it still took her 2 rounds of IVF to get us pregnant, we didn't hesitate to do that second round as she had new ideas and was so confident in them.
CCRM Minneapolis is located in Edina...it is very easy to get to and occupies it's own floor within the bigger building they are in. I loved that privacy. They also make sure to separate their appointments-if you are trying to get pregnant you are seen in the early morning, if you have achieved pregnancy with them and are still being monitored (they see you through 10 weeks or so) then you come a little later. This compassion to not be sitting in a waiting room seeing a pregnant person meant a lot to me. As of right now the hardest thing about CCRM Minneapolis is they do not accept insurance. You pay them upfront for the cycle and then submit claims to your insurance company-this is super tedious
How was your experience with April Batcheller at CCRM Minneapolis?
Dr Batcheller herself will tell you that she specializes in caring for those who have had multiple failed cycles. When we came to her we were broken, we had done 9 IUI's and 2 IVF's with zero success. We went to her just to get a second opinion to see if we should stop and move onto adoption. Dr Batcheller had new ideas, was way more aggressive gave us the confidence to try again. While it still took her 2 rounds of IVF to get us pregnant, we didn't hesitate to do that second round as she had new ideas and was so confident in them. As a result I'm pregnant with twin boys and have 9 more embryos in the freezer waiting for us to expand in the future. I trust her implicitly with my care- she is a brilliant doctor on the cutting edge of research!
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Dr Batcheller is a straight shooter yet compassionate so you will love her from the start. Once your treatment has started however you don't see Dr Batcheller personally each visit but know that she is the only one creating your care plan and that she is constantly monitoring and adjusting your cycle if need be to get the best results! She will likely push you for a freeze all cycle...it's hard to be patient but it was so worth it in the end! This approach allows her to be more aggressive with your meds and will ultimately be a huge benefit to you in the end!
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
April has incredible bedside manner as well as an ability to be very candid in her plans. She was always gentle in how she talked with us but also never gave false hope. Her care for my husband and I was personally tailored to us and I always felt that she was doing everything in her power to help us achieve our goals. I love that she incorporates both holistic medicine along side of her treatment plans!
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
My husband and I had a lot of obstacles to overcome so we were on a very aggressive protocol. We used lupron each cycle as I produce a lot of eggs...55 my last cycle her clinic record :) For my cycle we used a combination of saizen which is a med to help egg quality- cetrotide, vivelle patches, menopur and follistim which was about 15 days of injectable meds. I was in for monitoring 5 times during that period which was always quick and easy. Dr Batcheller favors freeze all cycles because she swims very hard typically and there was no way my body could handle a transfer at that point. My last cycle I produced 55 eggs (with previous clinics I was lucky to get 20), 37 were mature, 32 fertilized and 10 top grade embryos were frozen. We then went on to do a frozen embryo transfer 3 months later (we could have done it sooner but opted to wait). Because of my previous failed transfers again Dr Batcheller made sure we did everything possible for success. I went on Depot Lupron injections for 2 months leading up to the transfer. I then did a combination of Vivelle patches, progesterone shots and suppositories 3 times daily and she added an anti-hystimine protocol of meds to be absolutely sure my body wasn't attacking the babies. We transferred two 5 day top grade embryos that resulted in a successful twin pregnancy!
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Maria Patch )
All of the nurses at CCRM Minneapolis are amazing but I was so lucky to work with Maria Patch. She is so knowledgable and comforting. She gave great advice and was super quick to respond to messages. CCRM Minneapolis uses an online message portal and when I asked questions I got a response within the hour most of the time. The nurses at CCRM Minneapolis were so much more than nurses, they became like family to me. In fact I have stayed in contact with several and they are still cheering us on through this pregnancy. I miss seeing them regularly and wish I could have doctored all the way through delivery with that team!
Describe your experience with CCRM Minneapolis.
CCRM Minneapolis is located in Edina...it is very easy to get to and occupies it's own floor within the bigger building they are in. I loved that privacy. They also make sure to separate their appointments-if you are trying to get pregnant you are seen in the early morning, if you have achieved pregnancy with them and are still being monitored (they see you through 10 weeks or so) then you come a little later. This compassion to not be sitting in a waiting room seeing a pregnant person meant a lot to me. As of right now the hardest thing about CCRM Minneapolis is they do not accept insurance. You pay them upfront for the cycle and then submit claims to your insurance company-this is super tedious and a hassle but trust me WORTH IT! That's how good this team is! I think the biggest advantage is their state of the art lab and top notch embryologist. Not every clinic has a full time embryologist, they do. Dr Vasser is as important in this journey as Dr Batcheller. She is an incredible embryologist and was a huge part of our success! All of our embryos were top grade-that was not the case with other clinics!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Our freeze all IVF cycle for just treatment was around $11,000 plus medications that were about $7,000. Our embryo transfer was around $3,500 and then the OB care after we were pregnant was $1,200. The meds for the transfer through the first 3 months of pregnancy were about $4,000. Dr Batcheller is very picky about using certain brands of drugs vs generics which did add to the price a bit, however her reasoning made sense and was worth the extra in the end.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
CCRM Minneapolis does favor single embryo transfers as their success rates are so high and it does lower the risk. In my case we had so many failures Dr Batcheller agreed that transferring two was the best approach but she did caution me that it would likely result in twins...and it did :) In future transfers I will likely only be transferring 1 at a time as we such great quality embryos as a result of their amazing embryologist and lab!
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
9
Age 37 - 38
2 IUI
1 IVF
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
For those that might want hand holding of the Dr at every appointment that probably isn't what Dr B[atcheller] will do but I never once felt like she was unreachable or wasn't guiding the process. She was great from consult to stims to retrieval to transfer to releasing us to our OB...She seemed so human. She was warm, caring, and smart. She was always there...even though I didn't see her every visit (not needed either) she was there for all the important things and even sometimes just there to touch base.
From consult day 1 I felt like the staff - Front Desk and Nurses as well as [Dr. Batcheller at CCRM] wanted to know me...I would say once our retrieval and stims were done it felt a little less attentive (but really they don't need to be as attentive either). When I felt like I was having a crises after I had been released from there care they still took my phone call and were super quick and helpful at responding even contacting Dr. B and asking her some questions on my behalf. It was actually hard to leave them and our regular ultrasounds after we had success and were transitioning to a OB - becoming a normal pregnant person was a hard transition after such focused care. The embryologist was a little intense but honestly long as she is good at doing the lab work (which she rocks at) I didn't need her to be warm and fuzzy.
How was your experience with April Batcheller at CCRM Minneapolis?
She seemed so human. She was warm, caring, and smart. She was always there...even though I didn't see her every visit (not needed either) she was there for all the important things and even sometimes just there to touch base. For those that might want hand holding of the Dr at every appointment that probably isn't what Dr B will do but I never once felt like she was unreachable or wasn't guiding the process. She was great from consult to stims to retrieval to transfer to releasing us to our OB.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
From consult day 1 I felt like the staff - Front Desk and Nurses as well as Dr B. wanted to know me. I was eager to get started right away and even timed my 1st consult with the day 3 testing in mind (not knowing if I would be accepted as a patient or not) and Dr. B got me going on the next steps during the consult. She could have pushed me off to the future but was willing to work with me. She also understood that we were driving 5 plus hours 1 way for appointments with her and CCRM and did her best to make the most of every trip we made down (including setting up a special time for us to learn about injections etc instead of attending a group session). She seemed to be thoughtful about reading what had been done previously and addressing concerns I had from when I was doing IUI's before coming to CCRM. She also was reasonable and excited about our possibility of success. She also seemed to work ALL the time...she was there on weekends etc she didn't hand off the duty to someone else...she was always there if needed. She even said she was going on her first vacation (which was only like 2 weeks long) since she had started the CCRM location in MN...I felt happy for her that she was making a point to take care of herself as much as she was taking care of us.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
(OCP Antagonist - BCP) CCRM - Minneapolis 10/14 Consult and CD 3 testing, 10/14 started (OCP Antagonist - BCP) BCP, 10/21 1 day work up, Doxycycline 100mg 10 days, 10/24 stop bcp, Bloodwork US 10/29, 10/30-11/8 Stims 2 vials of Menopur, Dexamethasone, 225 of Gonal-F daily (dropped to 120). CCRM Vitamin Cocktail (like 20 of them), Monitoring (11/2, 11/4, 11/5, 11/6, 11/7, 11/8), Retrieval 11/10 (38 eggs, 30 mature, 16 fertilized ICSI), 11/16 8 Blasts that were day 5's 11/30 CCS testing results 3 Normal 5aa's (2 boys and 1 girl- We didn't learn this until after we had already transferred as CCRM's policy changed) 1 Unknown 4 Abnormal (All girls)
Describe your experience with your nurse at CCRM Minneapolis.
Really I had a great experience with front desk (Hamdi use to answer the phone with pretty much every call and that meant a lot...I hear that isn't the case now), nurses, those drawing blood, ultrasound and more. From the moment I reached out to them about costs sheets to when they were saying good by to me as they transferred me to my OB they were warm, welcoming, friendly, personable, empathetic, funny, and easy to work with. I would say its just like any place you get medical care you do have to advocate for yourself, keep track of things, research, and ask questions if things don't seem right but overall I had a great experience. I would encourage anyone looking to go here to have patience and to remember that these people are human too (which can be hard when something so precious is on the line and the $$ being spent). I would say once our retrieval and stims were done it felt a little less attentive (but really they don't need to be as attentive either). When I felt like I was having a crises after I had been released from there care they still took my phone call and were super quick and helpful at responding even contacting Dr. B and asking her some questions on my behalf. It was actually hard to leave them and our regular ultrasounds after we had success and were transitioning to a OB - becoming a normal pregnant person was a hard transition after such focused care. The embryologist was a little intense but honestly long as she is good at doing the lab work (which she rocks at) I didn't need her to be warm and fuzzy.
Describe your experience with CCRM Minneapolis.
Strengths: Lab, CCRM Colorado's Lab and CCRM Big $ and innovation being shared with CCRM - Minneapolis, Dr. B, Nurses that are with you from beginning to end, CCRM vitamin lists, No stress around BMI (mine was around 38) and age, ability to get me started right away and no cohorts of ivf timing. Weaknesses: Costs $$$$, Website being generic for all CCRM's Something I would have wanted to know...I would have only filled half of my stim med order (long as I could have the other half filled in full ASAP) as what you may end up needing isn't always what you are prescribed...as in I was prescribed more with the thought that I might need more but ended up not using A LOT of the meds due to dosage changes and so I had a lot of extra meds left over (which means a lot of money spent that wasn't used). Also knowing how warm everyone was and as a person that was nervous about my BMI being an issue that it wasn't even brought up. That I was welcomed into CCRM. Also that they have sorta evolving policies. I was able to know the gender of our embryos after transfer but that now your allowed to know in advance. You are also allowed to give a sex preference (but only if your embryos are of equal quality). Also I guess something that none of us wants to hear...that after all of the money and time and energy that sometimes success doesn't happen. I have only heard really wonderful things from other patients attending at the same time as me about Dr. B showing up and really making a point to help be someone to lean on during that bad news, or in that crises, but that she is also willing to adapt and find new ways to help if possible.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
Overall we paid roughly 35k (including IVF/Frozen Transfer, Acupuncture day of transfer, stim meds, transfer meds, post transfer meds, meds for the first 8 + weeks of pregnancy, some monitoring off site) plus (lodging/travel) 2016 Estimate of charges for: In Vitro Fertilization with CCS Testing PACKAGE PRICE CANNOT BE BROKEN APART Ultrasounds for Monitoring 76857 $800 Nursing Time Coordination (Retrieval) 98960 $750 Nursing Time Coordination (FET) 98960 $350 Retrieval of Oocyte 58970 $1,000 Transfer of Embryo 58974 $800 Ultrasound for Retrieval 76948 $180 Ultrasound for Transfer 76856 $180 Surgical Suite for Retrieval UB-92 $1,250 Surgical Suite for Transfer UB-92 $350 Clinical Lab Package $1,500 Includes Estradiol, Progesterone, LH, HCG, Blood Draw Sperm Isolation with Semen Analysis 89261 $300 Oocyte Identification 89254 $700 Culture and Fertilization 89250 $1,200 Embryo Transfer Prep 89255 $400 Assisted Hatching 89253 $500 Extended Culture 89272 $450 Embryo Cryopreservation 89258 $1,000 ICSI 89280 $1,500 Embryo Thaw 89352 $400 Embryo Biopsy 89290 $1,500 CCS Testing (Fertility Genetics) Includes 4 to 6 embryos $1,700 CCS Shipping Fees $250 Initial Pregnancy test HCG, Estradiol, Progesterone and lab draw fee $325 Total $17,385 **ADDITIONAL SERVICES NOT INCLUDED IN PACKAGE PRICE** Anesthesia/Paid to Allied Anesthesia $475 check only Medication paid to Pharmacy Varies Cyst Aspiration $400 Annual embryo storage fee $400 Back-up sperm freeze $250 Sperm Thaw $200 Oocyte Activation $400 PICSI (used with ICSI) (Not billable to insurance) $400 MESA, Testes Biopsy, PESA, microdissection Varies
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
She seemed willing to let us do 1 or 2 but recommended 1. We also agreed to 1 (though did a lot of thinking on it) as we live far from a hospital that could provide care for infants/children with needs. Also the delivery hospital would be 2 hours away. I was also concerned about my ability to really give a quality life experience to my child and also for me and my husband if we had more than 1 child at a time. After all the time of trying to make family I really wanted to enjoy the experience as best as we all could. Also I was concerned about additional medical issues that I might have if carrying 2. EVEN with just the 1 transferred our first ultrasound showed 2 sacs (only 1 with a pole in it). So even when transferring just 1 it is possible to get twins etc.
What specific things went wrong at CCRM Minneapolis?
  • Lost paperwork
Describe the specific things that went wrong at CCRM Minneapolis.
Nothing is flawless...they are humans. Any challenges we had didn't feel unreasonable even if frustrating for a moment.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Compassion
Explained risks
9
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
9
Age 30
1 IVF
Unexplained
East Asian
Middle Eastern
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
when I did need to see our doctor [Dr. April Batcheller] for unexpected questions, she made herself available. That was important to me bc at the time, she was the only RE who worked at that clinic so I know she’s always busy...Dr. Batcheller put all of the risks and downsides to everything before we decided to do anything. We were torn about doing the genetic testing and she gave us reasons to do it and reasons why it’s not always necessary rather than just telling us to do it.
We were mainly being seen by our nurse, Jill, on the regular [at CCRM Minneapolis]...I was unfortunately overstimulated after my egg retrieval but they took such good care and sent me to ER and followed up constantly...She [nurse] was awesome. Always communicating through phone, and patient portals!...When I was having hard days, they would let me and let me cry and explained things thoroughly. Through such a tough journey, they made me feel good and comfortable.
How was your experience with April Batcheller at CCRM Minneapolis?
Dr. Batcheller put all of the risks and downsides to everything before we decided to do anything. We were torn about doing the genetic testing and she gave us reasons to do it and reasons why it’s not always necessary rather than just telling us to do it.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
You will be treated by such an intelligent, warm, and positive person who honestly has your best interest in you.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
We were mainly being seen by our nurse, Jill, on the regular. But when I did need to see our doctor for unexpected questions, she made herself available. That was important to me bc at the time, she was the only RE who worked at that clinic so I know she’s always busy.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
I was unfortunately overstimulated after my egg retrieval but they took such good care and sent me to ER and followed up constantly.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Jill radke)
She was awesome. Always communicating through phone, and patient portals!
Describe your experience with CCRM Minneapolis.
They were awesome and communicated so well. When I was having hard days, they would let me and let me cry and explained things thoroughly. Through such a tough journey, they made me feel good and comfortable.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
We wanted to do multiple embryo transfer but the clinic and dr advised to do one bc their goal was for us to have a single healthy baby and they said the chances of both eggs holding were almost just as successful as a singleton transfer. They weren’t even telling me it was just about putting in two eggs but how hard it will be to carry twins, deliver, and take care or aftRewards. We still wanted to do 2 and they said they would let us but wanted to make sure we knew that we would probably have twins, which we did!
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 41
IUI
2 IVF
Male Factor
Poor Egg Quality
Uterine Fibroids
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She did all but 2 of my ultrasounds for 2 retrievals. My first retrieval was good. My 2nd resulted in 0 embryos. She sat with me for an hour to discuss my results and listen to my frustration and even said she was sorry for things I didn't understand, although she did nothing wrong. She's competent, compassionate, science-based, with an incredible bedside manner.
They [the staff at CCRM Minneapolis] get to know you like a human. From the beginning, they talk about when I'm pregnant and how they will help make that happen. Very positive group but also provided so many hugs when things didn't go well. The clinic is new, so the systems are still getting worried out....About $27,000 per retrieval, including meds. $6000 for transfer including meds. I also elected to do embryo chromosome screening which added $5000.
How was your experience with April Batcheller at CCRM Minneapolis?
She did all but 2 of my ultrasounds for 2 retrievals. My first retrieval was good. My 2nd resulted in 0 embryos. She sat with me for an hour to discuss my results and listen to my frustration and even said she was sorry for things I didn't understand, although she did nothing wrong. She's competent, compassionate, science-based, with an incredible bedside manner.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
The clinic is new, so they're still figuring some things out. But take your chances on them - they're worth it. I did find that they're on the more expensive side. However, they specialize in helping older women get pregnant.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. Bachellor is truly a warm, caring and very competent doctor. I saw her nearly every time I went to the clinic. She patiently answered my many, many questions. I never felt rushed by her.
Describe your experience with your nurse at CCRM Minneapolis. (Assigned nurse: Monica and Maria)
Monica and Maria are both very compassionate, responsive, and knowledgeable. At first, the nursing staff went through a good deal of turnover, which concerned me. I even asked Dr. Bachellor about it. Ing the end, she has very high standards and wants her patients to feel 100% supported. She worked hard to find the right team - and it shows.
Describe your experience with CCRM Minneapolis.
They get to know you like a human. From the beginning, they talk about when I'm pregnant and how they will help make that happen. Very positive group but also provided so many hugs when things didn't go well. The clinic is new, so the systems are still getting worried out.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
About $27,000 per retrieval, including meds. $6000 for transfer including meds. I also elected to do embryo chromosome screening which added $5000.
What specific things went wrong at CCRM Minneapolis?
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Minneapolis.
I didn't fully understand that embryos are discarded if they can't be frozen/tested. This was my only hiccup along the way - I was surprised to hear they were discarded, but the procedure was sound. I should have asked more questions about that part of the process too.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
10
10
Age 37
4 IUI
2 IVF
Unexplained
Other
Income $200K - $499K
Operations
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. B [Batcheller] wanted to tailor our medications to our situation. She listened to our story, and was willing to spend whatever time it took to answer all of our questions. She is accessible and relates to patients on equal ground. She offered many suggestions on how she could potentially help target our specific previous failures...She's compassionate, trustworthy, and obviously extremely smart. After our first meeting with her I walked out of the clinic completely trusting her...
This clinic [CCRM - MN] is absolutely amazing. Every staff member, from nurses, to the Dr., the receptionists, the lab techs are so incredibly nice. The other thing that is so refreshing to see is they are so complimentary of each other. Consistently heard at appointments were 'Oh you're seeing Margaret today, she's so awesome, you're in good hands' or 'Dr. B will know what to do she is smart as a whip'. The environment is so incredibly positive.
How was your experience with April Batcheller at CCRM Minneapolis?
She's compassionate, trustworthy, and obviously extremely smart. After our first meeting with her I walked out of the clinic completely trusting her.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
She's going to give you a lot of information so take notes, and ask as many questions as you need.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
Dr. B wanted to tailor our medications to our situation. She listened to our story, and was willing to spend whatever time it took to answer all of our questions. She is accessible and relates to patients on equal ground. She offered many suggestions on how she could potentially help target our specific previous failures.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
No bcp priming (too suppressive). We ended up skipping the usual estrogen patches/cetrotide priming because my period came early. Started stims with 150 menopur, 300 gonal f, and she added clomid after my first follicle check. Cetrotide after follicles reached 12mm, and a dual hcg/lupron trigger. I had six mature eggs, three fertilized, two made it to blast (4aa and 4bb) and one (the 4aa) was CCS normal.
Describe your experience with the nursing staff at CCRM Minneapolis.
Compared to the last clinic we were at, this was a night and day difference (in a good way). The nurses after meeting you once remember you and your name when you came back. They were all SO compassionate and caring, always making conversation with us and getting to know us, and always asking multiple times if we had all our questions answered before leaving/hanging up, etc.
Describe your experience with CCRM Minneapolis.
This clinic is absolutely amazing. Every staff member, from nurses, to the Dr., the receptionists, the lab techs are so incredibly nice. The other thing that is so refreshing to see is they are so complimentary of each other. Consistently heard at appointments were 'Oh you're seeing Margaret today, she's so awesome, you're in good hands' or 'Dr. B will know what to do she is smart as a whip'. The environment is so incredibly positive.
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
18k which included retrieval, CCS testing, and one frozen transfer.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Batcheller and her staff in Edina also have very high standards that can be seen and felt. You can feel her dedication and passion for what she does...Dr. Batcheller was honest and open after it failed (it's difficult when a reason can't be pinpointed) and suggested we do an antihistamine wash next time and said it's not an approach she would have taken the first time. When all said and done We doctored with Dr. Batcheller from Jan. 16 - Dec. 16 with the result of a current pregnancy. We could physically see the growth within the clinic. She and her staff are doing great things! We hands down felt like we had the best care possible. If we should need to do IVF again in the future we will be Seeing Dr. Batcheller...
We started with CCRM Jan '16, six months after they had fist opened. I feel right away there were a few kinks and processes the clinic was still working through, which can be expected. From the time I started going to CCRM the staff has grown as business has noticeably increased. Everyone single person I've interacted with at with the clinic was understanding, compassionate, caring, and genuine. Never having gone through IVF, I felt everyone was there for me, cheering me on along the way. You can see and feel the high standards CCRM and Dr. Batcheller have set...
How was your experience with April Batcheller at CCRM Minneapolis?
Our initial consultation was a lot to digest and process, but she was understanding and willing to answer all of our questions. After our first consultation we knew we were going to be in great hands. CCRM has a great reputation in the industry with very high standards. Dr. Batcheller and her staff in Edina also have very high standards that can be seen and felt. You can feel her dedication and passion for what she does. One thing we did have an issue with was understanding is why we didn't qualify for the asure program. It took a lot of digging and phone calls to understand the reasoning which could have been easily communicated the beginning of our treatment (in our case male factor excluded us from qualifying). We attributed this to the growing pains of a new office and staff. We chose to go straight to IVF because of a morphology issue with my husband. After discussing our issue with becoming pregnant on our own, we were told CCRM Edina clinics' IVF success rate is/was 88% (which is very high). We also chose to do ICIS, genetic screening, acupuncture, and a frozen transfer. So technically our success rate should have been slightly higher than 88%. When our first frozen transfer failed we were devastated and felt almost like we were a little misled in realizing that it can also fail. We almost had a false sense of security that it would work. We felt like there was little discussion about the possibility of it not working. Looking back it was also us being a little naïve as well. Dr. Batcheller was honest and open after it failed (it's difficult when a reason can't be pinpointed) and suggested we do an antihistamine wash next time and said it's not an approach she would have taken the first time. When all said and done We doctored with Dr. Batcheller from Jan. 16 - Dec. 16 with the result of a current pregnancy. We could physically see the growth within the clinic. She and her staff are doing great things! We hands down felt like we had the best care possible. If we should need to do IVF again in the future we will be Seeing Dr. Batcheller.
What's one piece of advice would you give a prospective patient of April Batcheller at CCRM Minneapolis?
Take your time with the staff and Dr. batcheller, they are there to answer all question and concerns that you and you partner may have. Know that Dr. Batcheller has your best interest in mind. Going through IVF is difficult emotionally and physically.
During treatment, were you treated like a number or a human with April Batcheller at CCRM Minneapolis?
IVF is difficult, the staff is always there to answer any questions. They are compassionate and understanding and make you feel like a person not just a number.
Describe the protocols April Batcheller used in your cycles at CCRM Minneapolis and their degree of success.
We chose to do a frozen IVF cycle (higher success rate). We had our embryo transfer in May '16 and had our 1st frozen transfer in Sep. '16 which resulted in a failure. Our 2nd transfer was Oct. '16 which resulted in a successfully pregnancy. The retrieval was fairly typical medications consisted of doxycycline, estrace, ganirelix, menopur, follistim, dexamethasone, clinics, novarel, and leuprolide. 1st frozen transfer medications: birth control, leuprolide, vivelle, aspirin, endometrin, and progesterone in oil. I also did acupunture day of transfer at clinic 2nd frozen transfer medications: birth control, leuprolide, vivelle, aspirin, endometrin, medrol, doxycycline, progesterone in oil, prednisone, pepcid, and claritin. I also did acupunture for six weeks leading up to transfer including day of transfer and after transfer. Second transfer resulted in a successful pregnancy.
Describe your experience with the nursing staff at CCRM Minneapolis.
We started with CCRM Jan '16, six months after they had fist opened. I feel right away there were a few kinks and processes the clinic was still working through, which can be expected. From the time I started going to CCRM the staff has grown as business has noticeably increased. Everyone single person I've interacted with at with the clinic was understanding, compassionate, caring, and genuine. Never having gone through IVF, I felt everyone was there for me, cheering me on along the way. You can see and feel the high standards CCRM and Dr. Batcheller have set.
Describe your experience with CCRM Minneapolis.
CCRM has noticeably high standards. My husband and I knew after our first consultation that we were going to receive the best care from Dr. Batcheller and her team. This process can be trying on you and your partner both mentally and physically, but everyone at CCRM is there to help you through the process as well as cheering you on!
Describe the costs associated with your care under April Batcheller at CCRM Minneapolis.
26K plus meds and 6k for a 2nd frozen transfer. I was fortunate that my health insurance coverd my IVF.
Describe April Batcheller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
Dr. Batcheller my husband and I discussed what would be best for us. My husband and I wanted to try for one baby rather than twins. considering our infertility issue sat with my husband we all agreed transferring one embryo would be our best option.
What specific things went wrong at CCRM Minneapolis?
  • Provided conflicting information
Describe the specific things that went wrong at CCRM Minneapolis.
I had one instance where I received information from a newer nurse that was slightly different that my FET chart. With one after hours phone call it was easily sorted out.
10
Doctor
April Batcheller
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources