Colorado Reproductive Endocrinology

1 doctors work here

Rated 5.1
Strongly recommend: 33%Neutral: 9%Don't recommend: 58%5.1
33% strongly recommend
24 reviews
Operations
6.8
6.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.5
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.1
7.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.5
6.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
157
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Denver
4600 Hale Pkwy #350
Denver, CO 80220
(303) 321-7115

24 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
2
1
Age 38 - 39
2 IUI
2 IVF
Male Factor
Poor Egg Quality
European
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I appreciate that Dr. Trout is willing to use medications and hormones to treat male factor infertility. However, she was overly optimistic about our chances with both IUI and IVF. She did not call us when our egg retrieval failed to yield any embryos...Dr. Trout was guided more by my FSH, which was high, than by my AMH, which was really promising. As a result she started me on very high doses (450) of Gonal-F. I wound up with a very low maturity rate- 12 eggs retrieved but only 6 mature...
our IVF coordinator [at Colorado Reproductive Endocrinology] did not always communicate in a timely manner...While I was usually able to get a call back and received good medication instructions, she [nurse] did not stay in touch while I was waiting to hear if I had any embryos, and did not call to tell me that I didn't...their procedure room was really uncomfortable, and I remember a strange staff member coming through while I was preparing for my egg retrieval...
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
I appreciate that Dr. Trout is willing to use medications and hormones to treat male factor infertility. However, she was overly optimistic about our chances with both IUI and IVF. She did not call us when our egg retrieval failed to yield any embryos.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Be very wary of seeing her for IVF, as she does not use the most up-to-date methods.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout is compassionate, and was willing to meet us where we were at the time. However, our IVF coordinator did not always communicate in a timely manner.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
Dr. Trout was guided more by my FSH, which was high, than by my AMH, which was really promising. As a result she started me on very high doses (450) of Gonal-F. I wound up with a very low maturity rate- 12 eggs retrieved but only 6 mature.
Describe your experience with your nurse at Colorado Reproductive Endocrinology.
While I was usually able to get a call back and received good medication instructions, she did not stay in touch while I was waiting to hear if I had any embryos, and did not call to tell me that I didn't (indications on day 3 were not good, but she didn't say that I was totally out of the game).
Describe your experience with Colorado Reproductive Endocrinology.
At the time I was there at least, the embryologist was very old-school and did not routinely perform ICSI. To be fair, he did get us a good fertilization rate (5 out of 6. Also- and this is really disturbing- their genetic testing was performed by day 3 biopsy! This is a really out-of-date technique that has a higher risk of damaging the embryo as well as being less accurate. Another issue with the clinic is that their procedure room was really uncomfortable, and I remember a strange staff member coming through while I was preparing for my egg retrieval.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
I believe that the charge for retrieval and one transfer was about $13,500, but I received a discount as a Kaiser patient that made it more like $10K. Plus meds and testing, of course, so more like $20K altogether.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
We did not do any embryo transfers as our cycle failed.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
Dr. Trout performed two IUIs without scheduling an HSG, which would have been prudent.
2
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
0
Age 29 - 30
3 IUI
IVF
European
Income $200K - $499K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Infertility is confusing, isolating and a general emotional rollercoaster. Dr. Trout would just stare at me while I cried in front of her when my IUI's failed, when my ultrasounds didn't look right, etc. She didn't once offer any consolation or words of encouragement. She quite literally just watched me break down and didn't say anything...She did some preliminary testing before my IUI treatment started which seemed normal at the time. When I switched over to CCRM, they ran me through a minimum of 100 more tests to rule out any abnormalities. I didn't know what type of questions to ask before
I was also scheduled for an IUI one day for 9am [at Colorado Reproductive Endocrinology] and they tell you to come in 30 minutes early so your partner can deposit sperm. When we arrived, there were 4 other couples in there before us and apparently only one nurse working that day. We sat in the waiting room for an hour and 45 minutes. Our largest concern was that we were told sperm needs to be injected in my 30 minutes after leaving his body, and it was very clearly over that time mark. On
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
I think an empathetic bedside manner is appropriate for most doctors - but it is especially the case for endocrinology. Dr. Trout treats her patients as if she is selling them a used lawn mower. What you are purchasing from her doesn't seem like it's important, she doesn't care to get in depth about the mechanics. She did some preliminary testing before my IUI treatment started which seemed normal at the time. When I switched over to CCRM, they ran me through a minimum of 100 more tests to rule out any abnormalities. I didn't know what type of questions to ask before the IUI or what questions to ask when I found out all three didn't work. She didn't offer up explanations, didn't provide clarity on why things weren't working. She made an isolating experience feel that much more isolating.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Don't go to this clinic. I thought that the treatment and level of empathy I received here was par for the course, and when I switched to CCRM I looked back completely mortified that I subjected myself to their emotional abuse. It was such a dark time that their entire staff made darker.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Infertility is confusing, isolating and a general emotional rollercoaster. Dr. Trout would just stare at me while I cried in front of her when my IUI's failed, when my ultrasounds didn't look right, etc. She didn't once offer any consolation or words of encouragement. She quite literally just watched me break down and didn't say anything. Her staff was rude, aggressive, and inept.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
Clomid before each IUI, which is an easy oral medication.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
The woman who runs the front staff is so incredibly rude, and she also happens to be the office manager. I remember my first visit I couldn't find my insurance card and she kept staring and me and asking me every 10 seconds if I found it. A different patient walked in at the same time who appeared to have a disability and her tone completely changed with this other patient where she was instantaneously sweet and mild-mannered. I was also scheduled for an IUI one day for 9am and they tell you to come in 30 minutes early so your partner can deposit sperm. When we arrived, there were 4 other couples in there before us and apparently only one nurse working that day. We sat in the waiting room for an hour and 45 minutes. Our largest concern was that we were told sperm needs to be injected in my 30 minutes after leaving his body, and it was very clearly over that time mark. Once they finally took us back, the nurse didn't apologize for the time we waited, didn't tell us the sperm was still usable. Once they complete the IUI, you have to lay for 10 minutes with your butt elevated on the table. Once the 10 minutes were up, the nurse came in and lowered the table without saying a word to me or my husband and just walked out of the room. A different time, I had to go in to get my blood drawn and the nurse was so distracted talking about her pets and her upcoming vacation that she had to re-stab me 3 times. At one point she said "oh well something is weird because no blood is coming out". On a different day, a nurse asked me to wait in a consultation room so a nurse could come talk to me and I saw three spiders run across the floor - which helps paint a further picture of their cleanliness standards. My acupuncturist told me she had a patient who saw Dr. Trout who needed acupuncture before IUI, and there were no spaces at the office to accommodate this need so Dr. Trout's staff suggested the patient just lie on a conference table. At CCRM, they recognize that this is a need that some patients have (stimulating blood flow before a procedure like IUI) and have created spaces to make their patients more comfortable.
Describe your experience with Colorado Reproductive Endocrinology.
Their staff makes you feel stupid for asking questions, they make you feel like you're inconveniencing them. The clinic itself is not well maintained, there was always garbage on the floor and the chairs never felt clean. I once had a completely random employee of theirs come into my room when my legs were up in stirrups without a doctor present so she could get a tool out of the table I was on because she forgot it. Not a single person here has bedside manner or makes you feel like you're going to be taken care of. After I switched providers, I called to ask why Dr. Trout put me on a generic version of medication when my insurance required a different kind and their nurses implied that my insurance was stupid and that my new endocrinologist office was not doing their job. I cannot think of a single positive thing to say about this practice. Not even that they had a good magazine selection in the lobby... because they didn't.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Don't remember fully, but I believe it was roughly $1000 per IUI
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
We didn't get to this point because I switched doctors before having this conversation with Dr. Trout.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
Dr Trout and her nurses weren't aligned on statistics. We were told IUI was 60% effective from one person, and 20% effective from another. We had to ask multiple times to get our information sent over to our new endocrinologist's office.
0
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
1
4
Age 34
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I kind of felt like I was left on my own with Dr. Trout...lacked a lot of personalized bedside manner. All of my interactions made me feel hopeless in this process. I never once received optimism from her, whereas my second doctor told me based on my age, workup, etc. they expect a 60-70% success rate. Dr. Trout made me feel old (at 33y) and that my chances of conceiving were slim to none...
Mellinda [nurse at Colorado Reproductive Endocrinology] was very helpful, but all of the information she gave me during my consults was contradictory to what Dr. Trout told me. Where Mellinda would restore my optimism, Dr. Trout would remove it. I also felt like sometimes she was a bit disorganized or had not read my notes very thoroughly before meeting with me...I felt like communicating with the whole team created extra emotional turmoil for me. Nothing felt like it was very thoroughly explained either.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
I don't think this is the doctor you want to see when you are going through the emotional rollercoaster of infertility. I did feel like she was receptive to my questions and willing to do things she did not initially recommend (HSG - my tube was blocked, but she had told me this was not a necessary procedure). I felt like I had very little information coming from her that wasn't framed just as a statistic. My new clinic has taken a much more proactive and thorough process to get me ready for IVF. I kind of felt like I was left on my own with Dr. Trout and Dr. Google is never a friend during times like these.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
This is not a doctor who is going to make you feel optimistic about your chances with her. I would highly recommend researching other clinics and their success rates on SART.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout lacked a lot of personalized bedside manner. All of my interactions made me feel hopeless in this process. I never once received optimism from her, whereas my second doctor told me based on my age, workup, etc. they expect a 60-70% success rate. Dr. Trout made me feel old (at 33y) and that my chances of conceiving were slim to none.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
3x letrozole (5mg) taken days 3-7. 2x HSG, 1x salpingohystogram.
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: Mellinda)
Mellinda was very helpful, but all of the information she gave me during my consults was contradictory to what Dr. Trout told me. Where Mellinda would restore my optimism, Dr. Trout would remove it. I also felt like sometimes she was a bit disorganized or had not read my notes very thoroughly before meeting with me.
Describe your experience with Colorado Reproductive Endocrinology.
Feels very old school. Small practice. Easier to book with this clinic than my current clinic which is very busy. Just had a bad gut feeling every time I visited Dr. Trout. The nursing staff is very nice and responsive and I appreciated that a lot.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
The positive of seeing Dr. Trout is that she was in-network with my provider. Therefore, costs so far have been $3000 (amount needed to hit deductible).
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
N/A
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Provided conflicting information
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
The information provided to me by the nurses was always a much more optimistic picture than the information I got directly from Dr. Trout. I felt like communicating with the whole team created extra emotional turmoil for me. Nothing felt like it was very thoroughly explained either.
1
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
0
Age 34 - 35
2 IUI
1 IVF
Unexplained
Prefer not to answer
Income $200K - $499K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After our failed FET, I never heard another word from Dr. Trout. The nurse called to say we were not pregnant and Dr. Trout never followed up...We still have one embryo left that did not pass PGS testing but for some reason Dr. Trout said it could be from lab error. She could never give us a straight answer as to why she would think it might be lab error and what would happen if we transferred it and it wasn't lab error and resulted in a pregnancy. This obviously left us feeling very uneasy about moving forward. We hoped to discuss this and have a more detailed discussion about the failed FET with the doctor however I never heard from the clinic again. She never once called to follow up - which I found absolutely shocking. I've waited months to write this review thinking she would eventually give me a call. I was disappointed and felt like we had just wasted 2 years with this clinic.
This clinic [Colorado Reproductive Endocrinology] uses out of date technology and different testing than most of the other clinics I've heard of - which makes it difficult to compare test results. The waiting room is straight out of the 80s and the technology is right there with it. With all of the advances in fertility over the last 20 years I would have liked to see the office be at least somewhat reflective of a modern day facility...The office staff and Dr. Trout herself are both very short when you ask questions. After our failed FET, I never heard another word from Dr. Trout. The nurse called to say we were not pregnant and Dr. Trout never followed up.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
We worked with Dr. Trout for around 2 years - 2 failed IUI's and 1 failed FET. During the two years we probably saw Dr. Trout a total of 5 times. Dr. Trout's bedside manner is a little odd, but it was nothing I couldn't deal with in most cases. However, after she did the FET she made a joke about having a glass of wine if my pregnancy test was negative the following week. After everything we had just gone through, having a glass of wine was literally the last thing on my mind and it felt dismissive and belittling. We went in the following week and sadly the test was negative. The nurse called to share the news. We still have one embryo left that did not pass PGS testing but for some reason Dr. Trout said it could be from lab error. She could never give us a straight answer as to why she would think it might be lab error and what would happen if we transferred it and it wasn't lab error and resulted in a pregnancy. This obviously left us feeling very uneasy about moving forward. We hoped to discuss this and have a more detailed discussion about the failed FET with the doctor however I never heard from the clinic again. She never once called to follow up - which I found absolutely shocking. I've waited months to write this review thinking she would eventually give me a call. I was disappointed and felt like we had just wasted 2 years with this clinic.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Go one floor up to CCRM.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
The office staff and Dr. Trout herself are both very short when you ask questions. After our failed FET, I never heard another word from Dr. Trout. The nurse called to say we were not pregnant and Dr. Trout never followed up.
Describe your experience with Colorado Reproductive Endocrinology.
This clinic uses out of date technology and different testing than most of the other clinics I've heard of - which makes it difficult to compare test results. The waiting room is straight out of the 80s and the technology is right there with it. With all of the advances in fertility over the last 20 years I would have liked to see the office be at least somewhat reflective of a modern day facility.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Full round of IVF was around 14k
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Lost paperwork
  • Failed to send your chart to another clinic
0
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 32
3 IUI
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Trout is very knowledgeable and explained all of our options, she gave us time to pick the right choice for us. She always explained things to my husband and I and answered all of our questions...We had a little scare at 9 weeks and Dr. trout got us into office immediately and did an Ultrasound, reassuring us that everything was ok and has since continued to follow us very closely.
I was nervous after an IUI procedure and one of the [Colorado Reproductive Endocrinology] nurses called me later that day just to check on me. If I ever called with questions or concerns, they were diligent at calling me back in a timely manner...Very clean and good atmosphere. Staff was always accommodating and friendly. It was easy to schedule appointments. All staff had positive attitude and smiles on their face. My husband felt comfortable in this office as well.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout is very knowledgeable and explained all of our options, she gave us time to pick the right choice for us. She always explained things to my husband and I and answered all of our questions. The first two IUI procedures were unsuccessful but she always encouraged us to stay optimistic. After the 3rd IUI with injectables we are now pregnant with our first pregnancy. We had a little scare at 9 weeks and Dr. trout got us into office immediately and did an Ultrasound, reassuring us that everything was ok and has since continued to follow us very closely.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Go for it!!!!! She’s awesome!
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout and RNs were always available for questions and explained the process very thoroughly. She encouraged us to not get discouraged and reviewed several options with us. After 3 rounds of IUI we are now pregnant with multiples for the first time and couldn’t be happier with the process.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
The two nurses who worked with Dr. trout were always friendly and explained things well. I was nervous after an IUI procedure and one of the nurses called me later that day just to check on me. If I ever called with questions or concerns, they were diligent at calling me back in a timely manner.
Describe your experience with Colorado Reproductive Endocrinology.
Very clean and good atmosphere. Staff was always accommodating and friendly. It was easy to schedule appointments. All staff had positive attitude and smiles on their face. My husband felt comfortable in this office as well.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
My insurance did not provide any coverage. It was roughly $7000 for 3 rounds of IUI using oral meds then injectables with frequent ultrasounds and bloodwork.
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
0
Age 27 - 28
3 IUI
PCOS
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
my test results had come back that I had PCOS. She [Dr. Susan Trout] looked me in the eyes and told me that I would never conceive naturally. Regardless of having no problems with my eggs, my tubes or my reproductive organs she said that a natural conception would never be possible for me...she put me on metformin right away. The dosage and medicine itself made me sick almost immediately and left me with very little appetite. We did 3 IUIs and she prescribed me 2.5 mg of Femara each time. Each time, the IUI failed and I never had follicles that reached the optimal size. One of the IUI rounds that we did I was required to take a large amount of Femara at the last minute to try and produce ovulation and it still didn't make my follicles big enough. Very little was explained to me about what the next steps were or would be moving on from there.
I worked with two of the nurses there [at Colorado Reproductive Endocrinology] - Melinda and Mallory. Melinda was a little rude here and there on the phone, but overall she was kind. Mallory was the nurse I primarily dealt with and she was kind, but there still were moments when I would cry because of bad news and she didn't know how to act...Communication was pretty poor overall. They would say they would call me back and then I just wouldn't hear from them and I had to call them back the following day. We had a few instances where our prescriptions didn't get put in on time and we had to wait until the following day.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
In the entire year and 3 IUI treatments that we had done at Susan Trout's office we only had 3 visits directly with her. My experiences were not pleasant and her level of compassion was almost non-existent. After having met with another doctor, I am also confused by her treatment methods. Despite having very few follicles reach optimal size, she continued to keep me on the same dosage of femara every single IUI. When I spoke to my new doctor about the 2.5 mg that she had me on, the new doctor said they usually average 5 to 10 mg of that medicine for IUI treatments. Overall, it felt like Susan Trout was just out to make a buck. Due to the failed IUIs we had with them, IVF was close down the line and my new clinic says that isn't even something I need to start thinking about at all right now.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Find another doctor to visit. Trust is not something I left with after the year and 3 treatments we did. If you decide to see Susan Trout, do so with caution and do your research. I wish I had read all the reviews on this doctor and clinic before I wasted an entire year with her.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
During every visit that I had directly with Susan Trout I felt like a number more than a person. The first time my husband and I met with her she was telling me I probably had PCOS, even though no tests had been completed, and she had a nervous laughter. So anytime she would say something she laughed - which in this setting it just didn't seem right. The next time I met with her was her telling me my test results had come back that I had PCOS. She looked me in the eyes and told me that I would never conceive naturally. Regardless of having no problems with my eggs, my tubes or my reproductive organs she said that a natural conception would never be possible for me. After hearing from another doctor now, I know this is completely absurd. My last and final 1x1 contact with Susan Trout was during our final IUI procedure that we did at their clinic. She completed my ultrasound and when on about how many eggs I had and I asked her what happened to them if they did not mature and become a baby...she looked at me and said "they die". Overall, the bedside manner is terrible.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
She told me I had PCOS and she put me on metformin right away. The dosage and medicine itself made me sick almost immediately and left me with very little appetite. We did 3 IUIs and she prescribed me 2.5 mg of Femara each time. Each time, the IUI failed and I never had follicles that reached the optimal size. One of the IUI rounds that we did I was required to take a large amount of Femara at the last minute to try and produce ovulation and it still didn't make my follicles big enough. Very little was explained to me about what the next steps were or would be moving on from there.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
I worked with two of the nurses there - Melinda and Mallory. Melinda was a little rude here and there on the phone, but overall she was kind. Mallory was the nurse I primarily dealt with and she was kind, but there still were moments when I would cry because of bad news and she didn't know how to act. Mallory unfortunately had to draw my blood every single time I went in because I have the worst veins, so I always felt bad but she usually got me after a few pokes.
Describe your experience with Colorado Reproductive Endocrinology.
The location is convenient and overall the staff were fine. Some of the front desk ladies were a little rude and we did have a few rude interactions with the office manager. It was easy to find though and always clean. When we moved to a new doctor, getting our paperwork from them was actually impossible. They told us if we wanted our records we had to pay a fee and that it would take 5-7 days for the doctor to approve the request (after we had already waited 7 days because the doctor was on vacation). Ultimately, I ended up printing all of my records off of their online portal instead of waiting for them to fax them to the new doctor.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Each IUI was $450 and our clinic visits were $60. Our insurance doens't cover fertility treatments and it was only after we started seeing another doctor that we found out that Susan Trout and her clinic were not filling the claims as "fertility" related so that's why our insurance was paying for them.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
NA
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
Communication was pretty poor overall. They would say they would call me back and then I just wouldn't hear from them and I had to call them back the following day. We had a few instances where our prescriptions didn't get put in on time and we had to wait until the following day.
0
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
10
10
Age 25 - 27
1 IUI
Anovulation
Endometriosis
Male Factor
PCOS
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
In the beginning of treatment with Dr. Trout, she ran labs to check essentially everything. We knew I already had PCOS and based on bloodwork, she increased my metformin. After my bloodwork improved and stayed consistent, I ended up becoming pregnant naturally. It ended in miscarriage. The miscarriage brought about two emergency surgeries and a diagnosis of severe endometriosis. Unfortunately, I live in Wyoming and Dr. Trout is in Colorado so the emergency surgeries were done in Wyoming. Dr. Trout quickly requested all files from the surgeries and all my aftercare was done with her. I needed a third surgery to get the endometriosis out and fix my arcuate uterus so Dr. Trout did those surgeries. After healing from that, I had several cysts on my ovaries. So, we started with 2 weeks of OCP's to see if they went away. They did not. I ended up doing 4 more weeks of OCP's and the cysts were gone. I started on Femara 2.5mg and had no follicle growth so right away did another 5 days of Femara 5mg. The next time around I did Femara 5mg and Ovidrel, it did not work. The third round, I did Femara 7.5mg and had multiple mature follicles and did IUI, it did not work. The plan is to do one or two more IUI and if both fail, it will be time to move onto IVF.
Every time I call Dr. Trouts office [Colorado Reproductive Endocrinology], I am able to talk to someone quicker than any other doctor I have seen. Dr. Trout and her staff are incredible. I drive 4 hours to see them for appointments. They always remember that I'm coming a long distance and have been flexible with appointment times. They always remember without me having to remind them that my husband works out of town. They have scheduled appointments around his schedule and are so accommodating. From the receptionist to the US tech to the lab, each person remembers little things about me and my husbands name even when he's not with me- they ask how he's doing. They've sat with me for a long time after giving me bad news helping me deal with it. After a traumatic few months, the nurse called to check on me and they never shame or make me feel bad for calling frequently with small and/or silly questions.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
When I decided that I was going to see Dr. Trout, I called the office to get information. The first time I called, they set up a free phone consult with Dr. Trout. They gave me a date and time to call and I would be able to speak to Dr. Trout and see if I felt moving forward with her was a good idea. When I called for the phone appointment, I waited less than 30 seconds before she was on the line. I introduced myself to her and she did the same. She told me what she does, how long she's been doing it. I told her a bit about my background and asked her opinion on if she thought pregnancy would be possible for me. She, of course, would need a full work-up on me and to go over my medical history, but she gave me SO much hope during our phone call. Several other doctors had told me previously that I would probably never be able to have kids. She didn't make me feel like that AT ALL. She was so kind and compassionate towards me. I am a higher weight than I would like to be and have been shamed by many doctors. I told her my height and weight, she hardly even commented on it and said she has full faith that I will be a mother one day. She explained thoroughly the process. I decided to move forward with her. I made an appointment and my husband and I drove to her office a few weeks later. I live four hours away from her office and she was really accommodating to that. At my first appointment, I was instructed to bring all my medical history and anything prevalent or what I thought she would need to know. When we got there, we were called back right on schedule. We met in her office and went over absolutely everything in great detail. She answered all our questions in a way we could understand. She was very upfront and honest about what was good and what was not. Even when something was negative, she was able to present in a positive way that didn't make either my husband or myself feel hopeless. I appreciate a doctor who tells me like it is and if there was things we/I needed to fix and/or change, she told us. But, she never talked down to us or made us feel bad. Not long after my first appointment with her and a change in some meds, I naturally conceived. It ended in miscarriage and she was incredible to me. I ended up needing extensive surgeries after the miscarriage from newfound complications and she took great care of me and my husband.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Gather all the medical history that you want her to have and bring it with you. Dr. Trouts office will reach out to other offices and request history, but she was more than willing to go over everything with us and having it yourself eliminates having to wait for other doctors to follow through and send her office things.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Every time I call Dr. Trouts office, I am able to talk to someone quicker than any other doctor I have seen. Dr. Trout and her staff are incredible. I drive 4 hours to see them for appointments. They always remember that I'm coming a long distance and have been flexible with appointment times. They always remember without me having to remind them that my husband works out of town. They have scheduled appointments around his schedule and are so accommodating. From the receptionist to the US tech to the lab, each person remembers little things about me and my husbands name even when he's not with me- they ask how he's doing. They've sat with me for a long time after giving me bad news helping me deal with it. After a traumatic few months, the nurse called to check on me and they never shame or make me feel bad for calling frequently with small and/or silly questions.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
In the beginning of treatment with Dr. Trout, she ran labs to check essentially everything. We knew I already had PCOS and based on bloodwork, she increased my metformin. After my bloodwork improved and stayed consistent, I ended up becoming pregnant naturally. It ended in miscarriage. The miscarriage brought about two emergency surgeries and a diagnosis of severe endometriosis. Unfortunately, I live in Wyoming and Dr. Trout is in Colorado so the emergency surgeries were done in Wyoming. Dr. Trout quickly requested all files from the surgeries and all my aftercare was done with her. I needed a third surgery to get the endometriosis out and fix my arcuate uterus so Dr. Trout did those surgeries. After healing from that, I had several cysts on my ovaries. So, we started with 2 weeks of OCP's to see if they went away. They did not. I ended up doing 4 more weeks of OCP's and the cysts were gone. I started on Femara 2.5mg and had no follicle growth so right away did another 5 days of Femara 5mg. The next time around I did Femara 5mg and Ovidrel, it did not work. The third round, I did Femara 7.5mg and had multiple mature follicles and did IUI, it did not work. The plan is to do one or two more IUI and if both fail, it will be time to move onto IVF.
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: Melissa and Malory )
I have called and spent a significant amount of time talking on the phone to both Malory and Melissa. They are always compassionate to the situations. When all the rounds of treatment I have done failed, they genuinely talk to me on the phone about it and give me hope and positive messages to not give up. I have had to go to the office for labs and to pick things up and they remember who I am just walking down the hallway. When quite a bit of time has gone by since I've talked to them, they always remember me and my story right away. They remember the small things which means they really listen to their patients. I love them.
Describe your experience with Colorado Reproductive Endocrinology.
I love that when I call the office, I always get to talk to someone. I never feel rushed on the phone. They greet me on the phone like I'm one of their friends/family and that I'm important. They are always polite. Sometimes, the office manager answers the phone rather than a receptionist and she is always just as nice. She works closely with patients insurance and does the billing for the office and is accommodating and respectful to the fact that infertility is extremely expensive.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
My insurance does not cover any fertility treatments themselves but they do cover ultrasounds due to PCOS, so I am lucky enough to only have a copay for the ultrasounds which is $50. The IUIs are not covered and cost $450. The Ovidrel and Femara, they sent me to a pharmacy that sells fertility meds at cheaper costs so the Ovidrel was $100 and the Femara was less than $10.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
As I have only done IUI with Dr. Trout, we have not discussed in great detail what her approach is to single vs. multiple embryo transfers.
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
7
6
Age 31 - 32
IUI
Male Factor
PCOS
Recurrent Pregnancy Loss
European
Income $50K - $99K
Writer
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
I have been a patient of Dr. Trout's for a year for infertility, but have not started interventions yet. My husband and I first scheduled an appointment with her after we hid the one-year mark of trying without success. Then, I got pregnant and miscarried early. We went back and Dr. Trout did some tests and diagnosed me with PCOS. She suggested medicated IUI. We were saving up for that when I got pregnant again. This time it was an ectopic pregnancy and I lost my right tube. We are going to pursue IVF next.
The office manager, who handles billing [at CO Reproductive Endo], is a bad communicator and seems incredibly disorganized. For example, she informed us that our insurance would not cover a semen analysis, so we paid out of pocket because that was our 'cheaper option'. So we were surprised to get an EOB from our insurance for it that showed that they covered the cost! I think it was an honest error, and they were quick to refund us, but it was a hassle that could have been avoided with more attention to detail. It didn't give us much faith in her interpretation of our insurance coverage. So, if you use this clinic, verify everything the clinic says with your insurance directly!
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
My experience is unique in that I have been a patient of Dr. Trout's for a year for infertility, but have not started interventions yet. My husband and I first scheduled an appointment with her after we hid the one-year mark of trying without success. Then, I got pregnant and miscarried early. We went back and Dr. Trout did some tests and diagnosed me with PCOS. She suggested medicated IUI. We were saving up for that when I got pregnant again. This time it was an ectopic pregnancy and I lost my right tube. We are going to pursue IVF next.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
She can talk around direct questions, so if you really want an answer on a specific question, be very direct.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout is not exactly warm, but she does make you feel confident in her assessments. She takes the time to talk with you in-person and I know she personally reads the messages I've sent to the clinic.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
It's hit or miss. There is one nurse who is absolutely amazing. She's smart, direct and specific with her instructions. She answers questions thoroughly and doesn't rush you off the phone. However, there is another nurse who I had to ask not to work with any longer. She was abrupt and rude when I was telling her I had an ectopic pregnancy because I hadn't informed them sooner (um, sorry, i was having emergency surgery).
Describe your experience with Colorado Reproductive Endocrinology.
The office manager, who handles billing, is a bad communicator and seems incredibly disorganized. For example, she informed us that our insurance would not cover a semen analysis, so we paid out of pocket because that was our 'cheaper option'. So we were surprised to get an EOB from our insurance for it that showed that they covered the cost! I think it was an honest error, and they were quick to refund us, but it was a hassle that could have been avoided with more attention to detail. It didn't give us much faith in her interpretation of our insurance coverage. So, if you use this clinic, verify everything the clinic says with your insurance directly!
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Consultations were around $200 Genetic tests were in the thousands, but our insurance covered them. Dr. Trout said they would be "a few hundred" but when we got our EOB, they were almost $10,000 for two of us.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
I outlined it in the earlier response.
7
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
8
7
Age 38
2 IUI
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
Neutral
Neutral
Unsuccessful
She was very patient with us and answered our many questions with an appropriate level of detail. My wife and I got the sense that Dr Trout genuinely likes reproductive endocrinology, but just as importantly, enjoys helping people through their journey. Although Dr Trout did not personally administer the tests or procedures that we explored, we felt that she always had time for us whenever we needed counsel or information.
I (the husband) would call [Colorado Reproductive Endocrinology] with questions, or to schedule an appointment, and the nurse wouldn't call me back. The nurse would, instead, call and leave a message with my wife, who was unable to take the call while at work. This resulted in a few delays....The younger staff lacked a certain professionalism, which is to be expected, but most of the staff seemed to be like-minded with Dr Trout.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Our first visit with Dr Trout was about one year from our first attempts to concieve naturally. We had a LOT of questions, since we were relatively new to this process. She was very patient with us and answered our many questions with an appropriate level of detail. My wife and I got the sense that Dr Trout genuinely likes reproductive endocrinology, but just as importantly, enjoys helping people through their journey. Although Dr Trout did not personally administer the tests or procedures that we explored, we felt that she always had time for us whenever we needed counsel or information.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
I would advise anyone seeing Dr Trout to be an information sponge. Get informed. Do a little research on your own, come with questions, and be prepared for answers. Along these lines, I would advise new patients of Dr Trout what a reasonable test/procedure schedule might be for your circumstances, as well as the costs involved, possible side effects, and chances of success for those procedures.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr Trout demonstrated thorough medical knowledge, yet also showed plenty of relational empathy from her own journey. She ackowledged our feelings, and the difficulty of the process we're going through.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
Dr Trout seemed to encourage a minimalist strategy; starting with scheduled intercourse, then adding in the next least invasive assistance each cycle. My wife and I made some of our own adjustments as needed, but our treatment planhas been incrementally more aggressive each cycle: 1) scheduled intercourse, 2) unmedicated IUI, 3) Clomid and scheduled intercourse, 4) Clomid, Ovidrel, and IUI, 5) currently planning another Clomid and scheduled intercourse cycle, followed by 6) injectables and IUI, and 7) possible IVF after that.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
Most of the cursing staff treated us like actual people, and not like nameless "cases." The younger staff lacked a certain professionalism, which is to be expected, but most of the staff seemed to be like-minded with Dr Trout.
Describe your experience with Colorado Reproductive Endocrinology.
Dr Trout isn't the most hand-on with procedures, nor the most aggressive with treatment plans. If you're expecting a "one and done" clinic, this isn't the place. This is not to say that her methods aren't effective, it more a matter of her personal approach to the process.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Our costs were slightly less than what we expected. Each IUI was between $400-$500, Ovidrel was much cheaper than expected at $110/per, and other tests were exactly as expected.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to call with results
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
I (the husband) would call with questions, or to schedule an appointment, and the nurse wouldn't call me back. The nurse would, instead, call and leave a message with my wife, who was unable to take the call while at work. This resulted in a few delays.
8
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
9
9
Age 38
2 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Trout is good at explaining things and answering all our questions in a way that is easy to understand. She's also candid about tests and procedures that are unnecessary, which we really appreciate since we're self-pay (she didn't order a whole bunch of stuff that wasn't going to help). She is direct and kind at the same time, and I feel like she understands not just the biology but also the emotional toll.... Since we have unexplained infertility, we started with Clomid IUIs, which seems to be fairly standard.
The clinic [Colorado Reproductive Endocrinology] is relatively small, so we meet the same staff over and over.... which makes it feel personal, and they still do weekend appointments as needed. We haven't seen Dr. Trout herself much; the vast majority of our interactions are with the nurses (and on the weekend, the nurses aren't there, just the techs).... We've worked with two nurses. They went over test results and treatment plans in person. They are really great at answering questions by phone; they take the call immediately or call back within an hour usually.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout is good at explaining things and answering all our questions in a way that is easy to understand. She's also candid about tests and procedures that are unnecessary, which we really appreciate since we're self-pay (she didn't order a whole bunch of stuff that wasn't going to help). She is direct and kind at the same time, and I feel like she understands not just the biology but also the emotional toll.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
I think it helps to go in with questions prepared, whether about your insurance or your procedures.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout and her staff are friendly and kind. The clinic is relatively small, so we meet the same staff over and over. Dr. Trout spent a lot of time answering our questions about treatment and possible causes for our infertility that can't be explained by testing.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
Since we have unexplained infertility, we started with Clomid IUIs, which seems to be fairly standard.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
We've worked with two nurses. They went over test results and treatment plans in person. They are really great at answering questions by phone; they take the call immediately or call back within an hour usually. That flexibility helps because we don't have to go into the office unless we're doing an actual test or procedure.
Describe your experience with Colorado Reproductive Endocrinology.
It's small, which makes it feel personal, and they still do weekend appointments as needed. We haven't seen Dr. Trout herself much; the vast majority of our interactions are with the nurses (and on the weekend, the nurses aren't there, just the techs). Dr. Trout's approach is minimally invasive, which also means you start with less expensive options. We like that, but some people may prefer to jump into a super aggressive approach.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Our testing was covered by insurance. IUIs were around $450-ish, not including the cost of drugs.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
N/A
9
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Unsuccessful
6
7
Age 45 - 48
6 IUI
Donor Sperm
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
She [Dr. Trout] is good at responding to questions and providing information when asked but she is somewhat passive about trying different things and doing diagnostics when things don't work. I had to ask for it, and ask a lot of questions about what other options we could try.... I had donor embryos. We tried a LOT of estrogen to get my lining thick enough, and progesterone. She was also willing to try (and she was the one who suggested) something experimental - an expensive drug usually used to fight cancer, that has inconsistent results in helping to thicken lining.
It's a small office [Colorado Reproductive Endocrinology] and they consistently had me work with the same nurse which meant she knew what was going on when I spoke to her....It was great to have one person consistently, which was very different from my experience at a different doctors office previously. She is very succinct, to the point, without excessive emotion which I appreciate. She is willing to go to bat for me when needed.... I don't feel at all like I get lost amongst the noise. I recognize almost all the staff, and the doctor callede from her cell phone one time when needed. It's much more personal than other places I've been.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
She is good at responding to questions and providing information when asked but she is somewhat passive about trying different things and doing diagnostics when things don't work. I had to ask for it, and ask a lot of questions about what other options we could try. With that said, she is not scary or intimidating and when I told her that acupuncture seemed to work she was very willing to hear it and adjust accordingly which I appreciated because some doctors won't consider alternative methods.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Be politely proactive and ask lots of questions about what other things to try, and what she seeing in the results.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
It's a small office and they consistently had me work with the same nurse which meant she knew what was going on when I spoke to her.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
I had donor embryos. We tried a LOT of estrogen to get my lining thick enough, and progesterone. She was also willing to try (and she was the one who suggested) something experimental - an expensive drug usually used to fight cancer, that has inconsistent results in helping to thicken lining. I liked it that she was willing to try it and to go to bat with my health insurance provider to try to get it covered.
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: The fabulous Melinda)
It was great to have one person consistently, which was very different from my experience at a different doctors office previously. She is very succinct, to the point, without excessive emotion which I appreciate. She is willing to go to bat for me when needed.
Describe your experience with Colorado Reproductive Endocrinology.
Great that it's small - I don't feel at all like I get lost amongst the noise. I recognize almost all the staff, and the doctor callede from her cell phone one time when needed. It's much more personal than other places I've been.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Not sure how to answer this. It seems in line with others.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
They explained the pros and cons of one embryo versus multiple and helped me think through it.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
Nothing major - when I was considering another doctor my files didn't arrive in time for the appointment.
6
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
6
6
Age 33
3 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Trout is clearly very bright, and is kind, but not great with talking through all aspects of procedures, treatment, medication. I was disappointed that her nurse did 95% of my intake consultation and I only spent the last 5% of the appointment with Dr Trout, where she didn't ask me any questions really about medical history etc, but began prescribing treatment. I feel like Dr Trout is extremely bright and qualified, but I never quite felt comfortable as her patient - she was a bit impersonal and hard to communicate with.
CRE is small, so you get to know all of the staff there (even if they don't remember you)....Last week I went in to CRE for blood work. When I was sitting in the waiting room, both Dr. Trout and my nurse Melinda walked through the waiting room at separate times. I said hello to each of them, having met each multiple times for my 2 consultations, 3 ultrasounds and 3 IUIs, in which they both were treating me. Neither of them said hello in return and looked at me like they didn't recognize me.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout is clearly very bright, and is kind, but not great with talking through all aspects of procedures, treatment, medication. I was disappointed that her nurse did 95% of my intake consultation and I only spent the last 5% of the appointment with Dr Trout, where she didn't ask me any questions really about medical history etc, but began prescribing treatment. I feel like Dr Trout is extremely bright and qualified, but I never quite felt comfortable as her patient - she was a bit impersonal and hard to communicate with.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
One example: last week I went in to CRE for blood work. When I was sitting in the waiting room, both Dr. Trout and my nurse Melinda walked through the waiting room at separate times. I said hello to each of them, having met each multiple times for my 2 consultations, 3 ultrasounds and 3 IUIs, in which they both were treating me. Neither of them said hello in return and looked at me like they didn't recognize me.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
3 rounds of IUI: #1 and #2 w/ 50 mg clomid days 3-8, ovidrel injection. #3 w/100 mg clomid days 3-8.
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: Melinda)
Melinda was very terse and seemed almost dismissive when talking to you. Felt like a strict teacher who you know has your best interests at heart (hopefully) but who your interactions with are not overly pleasant.
Describe your experience with Colorado Reproductive Endocrinology.
CRE is small, so you get to know all of the staff there (even if they don't remember you).
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Each IUI was out of pocket $450 I believe. Plus an ultrasound each cycle ($150) and medications (clomid and ovidrel were total around $200 each month). Grand total for 3 IUIs plus consultations was probably between $2500-$3000.
6
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
0
0
Age 38
1 IUI
Diminished Ovarian Reserve
Uterine Fibroids
Other
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The devastating information was shared in a passing manner, and she seemed annoyed having to explain the results to us. ... She had zero hope that I would ever get pregnant and assumed I, therefore, would not be interested in taking care of other reproductive health issues. My husband and I allowed Dr. Trout to remove the fibroid and resect the uterine septum only because the procedure was already scheduled, and we did not want to delay the next step in our fertility journey.
Strengths: The office space [Colorado Repro Endo] is like a typical medical office. The staff respond quickly to phone calls and seem informed. The nurses and receptionists were kind. The clinical coordinator was organized. Weakness: Parking is challenging around the medical center where Dr. Trout is located. Staff do not seem as organized, and you may have to be proactive about calling to schedule treatments or tests.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
She is abrupt and does not show compassion to patients. She fails to educate patients on medical diagnoses and recommended treatments. She is not a skilled reproductive endocrinologist. She is pessimistic in her approach to care and does not listen to her patients' preferences. Local acupuncturists who work with infertility patients do not refer clients to Dr. Trout because they are not confident in the work she performs.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Don't see her unless you only need a fibroid removal. Find a different doctor to address your infertility problems. Schedule an appointment with a second reproductive endocrinologist to obtain a second opinion.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout's nurse called me with all test results, and some of my test results were unexpected. My FSH was 32 (elevated for my age), and my Anti-Mullerian Hormone was 0.16 (extremely low for my age), which indicated I had low ovarian reserve. I was scheduled for a pre-operative visit before having a fibroid removed, and at the pre-operative visit, we had to remind Dr. Trout to review the lab results with us. She delivered the test results and meaning of the results in an abrupt manner and blamed by infertility on cigarette smoking I did in college at weekend parties (highly unlikely to be the cause). The devastating information was shared in a passing manner, and she seemed annoyed having to explain the results to us. My husband and I knew more about the meaning of the results based on our own research rather than the explanation given by Dr. Trout. It was concerning that we were informed by Dr. Trout's nurse that she would discuss these results with us at the pre-operative visit, but she did not remember to do so without prompting. Also, I was scheduled to have uterine fibroids removed and a hysteroscopic resection of uterine septum by Dr. Trout, but Dr. Trout's note to her nurse stated that I may not even want surgery since my lab work was so terrible. She had zero hope that I would ever get pregnant and assumed I, therefore, would not be interested in taking care of other reproductive health issues. My husband and I allowed Dr. Trout to remove the fibroid and resect the uterine septum only because the procedure was already scheduled, and we did not want to delay the next step in our fertility journey.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
I had a hysteroscopic resection of my uterine septum and myomectomy (uterine fibroid removal). Dr. Trout only recommended I use donor eggs for IVF and would not consider minimal stimulation to retrieve eggs from my ovaries.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
The nurses returned calls promptly and answered questions. They were kind and compassionate on the phone and at the office.
Describe your experience with Colorado Reproductive Endocrinology.
Strengths: The office space is like a typical medical office. The staff respond quickly to phone calls and seem informed. The nurses and receptionists were kind. The clinical coordinator was organized. Weakness: Parking is challenging around the medical center where Dr. Trout is located. Staff do not seem as organized, and you may have to be proactive about calling to schedule treatments or tests.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
I do not remember the costs for my myomectomy and uterine septum resection. Insurance paid 80% after deductible.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
I don't know her thoughts on embryo transfer.
0
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2005 - 2011, Successful
10
10
Age 38 - 44
4 IUI
Donor Sperm
Other
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Trout] was able to communicate what I needed to know and I understood the odds of getting pregnant. When I asked her how I could increase my odds she let me know the choices I had. I have heard other doctors refuse to allow an IUI simply because of a patient's age. She did not ever tell me that...She saw me for all of my visits. The IUIs were done by her nurse, but as a physician I may have been treated better than if I were not? I do not know that, but she waas very forthcoming about what I needed to know and we had a good rapport.
It is a small office [CO Repro Endo]. I liked that approach rather than a situation where I might just be a number. I felt like she knew all of the patients in her [Dr. Trout] office because it was smaller. Also it was a nice building. Easy parking and of course clean...They [nursing staff] explained what would happen next. When I called they helped guide me as far as when to have an ultrasound. They helped bridge the care between seeing Dr. Trout. They clearly communicated with her.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
She was able to communicate what I needed to know and I understood the odds of getting pregnant. When I asked her how I could increase my odds she let me know the choices I had. I have heard other doctors refuse to allow an IUI simply because of a patient's age. She did not ever tell me that.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Be well informed about what it means to be inseminated. Be sure you want to move forward. Come to the office with questions at hand and ask them so you know what you need to know before you leave. Do not be afraid to ask if you are confused. This actually goes for any doctor visit.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
She saw me for all of my visits. The IUIs were done by her nurse, but as a physician I may have been treated better than if I were not? I do not know that, but she waas very forthcoming about what I needed to know and we had a good rapport.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
We moved to clomid after my first IUI. Based on my numbers I was less likely to become pregnant without medication. Fortunately, I was pregnant on my second IUI for each child. We started with clomid and a trigger shot for my second pregnancy as I nad needed clomid for my first.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
They explained what would happen next. When I called they helped guide me as far as when to have an ultrasound. They helped bridge the care between seeing Dr. Trout. They clearly communicated with her.
Describe your experience with Colorado Reproductive Endocrinology.
It is a small office. I liked that approach rather than a situation where I might just be a number. I felt like she knew all of the patients in her office because it was smaller. Also it was a nice building. Easy parking and of course clean.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
About $3000 total.
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
I only did IUIs
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
4
4
Age 31 - 33
6 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We didn’t get to interact with Dr Trout other than the initial consult and when we asked to follow up with her. She took to the time to explain things then, but we didn’t really feel a connection to her since she wasn’t doing the IUIs. It sometimes felt like you’d get more of her time if you were an ivf patient.... We did 6 iui treatments so a lot were different, but we started with progesterone and iui, then did several rounds with gonal f and occasionally a trigger shot. The last round, there weren’t enough eggs so I took another shot to help with that. All were unsuccessful.
It’s [CO Reproductive Endocrinology- Denver] accessible and easy to get a hold of someone whether they call you back or can talk then. I didn’t have any issues with waiting too long for appointments. I don’t have any complaints. They worked with us for payments and made it easy to figure the finance part out.... We did 6 iui treatments so a lot were different, but we started with progesterone and iui, then did several rounds with gonal f and occasionally a trigger shot. The last round, there weren’t enough eggs so I took another shot to help with that. All were unsuccessful.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
It’s a smaller clinic which provides opportunities to know the staff and feel like they are listening to you. We didn’t get to interact with Dr Trout other than the initial consult and when we asked to follow up with her. She took to the time to explain things then, but we didn’t really feel a connection to her since she wasn’t doing the IUIs. It sometimes felt like you’d get more of her time if you were an ivf patient.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Ask lots of questions, advocate for yourself.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
She would meet with us when we had more questions and would talk through our questions
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
We did 6 iui treatments so a lot were different, but we started with progesterone and iui, then did several rounds with gonal f and occasionally a trigger shot. The last round, there weren’t enough eggs so I took another shot to help with that. All were unsuccessful.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
They were all friendly and kind and took the time to call me back and answer questions
Describe your experience with Colorado Reproductive Endocrinology.
It’s accessible and easy to get a hold of someone whether they call you back or can talk then. I didn’t have any issues with waiting too long for appointments. I don’t have any complaints. They worked with us for payments and made it easy to figure the finance part out.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Can’t rememver
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
We didn’t do IVF with her clinic.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to convey critical information
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
My AMH went down quite a bit and no one brought this up.
4
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2016, Successful
10
10
Age 26 - 31
1 IVF
Male Factor
Uterine Fibroids
Prefer not to answer
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
The process is a very emotional process and [Dr. Trout] addressed all of my concerns even when I was emotional. She answered emails, her assistants made phone calls. I never had any issues getting a hold of her or her staff to answer any of my questions or concerns...was always very forward with the results of our test but also showed compassion...made me feel comfortable very time she walked into the room.
We lived nearly three hours away from the clinic [Colorado Reproductive Endocrinology]. They worked with our local health clinic to do the ultrasounds. My hometown clinic would send over ultrasounds every morning and CRE would call by noon with the results and the next set of protocol...Everyone greeted my husband and I by name and always made sure we were comfortable. At the beginning, I felt that we jumped into planning my IVF cycle without getting all the results to make sure it was time. I was disappointed when we had the cycle completely planned out only to get results back later and find that a certain issue had to be fixed first. It was easy to readjust the schedule, but it was very overwhelming.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout was always very forward with the results of our test but also showed compassion on helping me deal with all the emotions that went along with IVF. She made recommendations, was easy to contact and discuss questions with, and made me feel comfortable very time she walked into the room.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Be open with her, let her see your raw emotion, and she will show you compassion and hope!
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
The process is a very emotional process and Dr. Troutaddressed all of my concerns even when I was emotional. She answered emails, her assistants made phone calls. I never had any issues getting a hold of her or her staff to answer any of my questions or concerns.
Describe your experience with Colorado Reproductive Endocrinology.
Every day I walked into the clinic I felt as if I were among friends. Everyone greeted my husband and I by name and always made sure we were comfortable. At the beginning, I felt that we jumped into planning my IVF cycle without getting all the results to make sure it was time. I was disappointed when we had the cycle completely planned out only to get results back later and find that a certain issue had to be fixed first. It was easy to readjust the schedule, but it was very overwhelming.
Describe your experience with your monitoring appointments at Colorado Reproductive Endocrinology.
We lived nearly three hours away from the clinic. They worked with our local health clinic to do the ultrasounds. My hometown clinic would send over ultrasounds every morning and CRE would call by noon with the results and the next set of protocol.
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
0
0
Age 29
1 Fertility Medications
Endometriosis
PCOS
European
Income $50K - $99K
Graphic Designer
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had a cyst on my ovary that she [Dr Trout at Colorado Reproductive Endocrinology] did not remove during surgery because she inaccurately diagnosed it as a poly cystic ovary. The cyst continued to grow because it was an endometrial cyst. Eventually I landed myself in the ER because it was hemorrhaging blood and was the size of my ovary itself. She also missed endometriosis on my fallopian tubes. Also, incorrectly informed me that endometriosis cannot return a few months after a laparoscopy when absolutely it can.
I had a cyst on my ovary that she [Dr Trout at Colorado Reproductive Endocrinology] did not remove during surgery because she inaccurately diagnosed it as a poly cystic ovary. The cyst continued to grow because it was an endometrial cyst. Eventually I landed myself in the ER because it was hemorrhaging blood and was the size of my ovary itself. She also missed endometriosis on my fallopian tubes. Also, incorrectly informed me that endometriosis cannot return a few months after a laparoscopy when absolutely it can.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
I had a cyst on my ovary that she did not remove during surgery because she inaccurately diagnosed it as a poly cystic ovary. The cyst continued to grow because it was an endometrial cyst. Eventually I landed myself in the ER because it was hemorrhaging blood and was the size of my ovary itself. She also missed endometriosis on my fallopian tubes. Also, incorrectly informed me that endometriosis cannot return a few months after a laparoscopy when absolutely it can. However, thanks to this experience, I have helped to found a non-profit called the Endo Challenge which focuses on raising awareness for endometriosis and providing ACCURATE information to sufferers. Do not, under any circumstances, go into surgery with Susan Trout.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Don't do it. Find a new doctor!!!
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
She misdiagnosed me with many things. Had she paid better attention, I might not be on my third RE.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
The only treatment was metformin for a pcos cyst that I didn't have.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
It took 4 months after the laparoscopy was done for anyone to get in touch with me regarding the results and stage of the endometriosis. Although, the results they gave me were probably inaccurate as well.
Describe your experience with Colorado Reproductive Endocrinology.
Just don't go here, seriously.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Considering half of the stuff they told me I needed, I didn't really need, I'd say I was definitely overcharged.
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
I've pretty much covered it all. Inaccurate information, misdiagnosed and given unnecessecary medication.
0
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
10
10
Age 35 - 41
1 IUI
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She’s [Dr. Susan Trout] very professional and understanding considering she went through this as well. She provides all of the information needed. She explains everything in length and allowed us to ask questions until we completely understood what path we needed to follow.... I tried chlomid, Injections, prometrium, trigger shots. I did many different things and depending on my cycle and or follicles things had to be adjusted
Melinda [a nurse at Colorado Reproductive Endocrinology- Denver] was and is one of a kind. Always returned calls and explained things until we understood them. She was thorough and so very kind!... The waiting room is little to be desired. It needs a makeover. Weekend appointments the staff were not or not always on time. If someone is at the front desk they always greet you. There are not enough seats if there are many people, but everyone who goes there is friendly and accommodating
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
She’s very professional and understanding considering she went through this as well. She provides all of the information needed. She explains everything in length and allowed us to ask questions until we completely understood what path we needed to follow.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Be open and honest with her and yourself. Ask questions!!
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
At times I felt pushed aside when I would phone to ask questions
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
I tried chlomid, Injections, prometrium, trigger shots. I did many different things and depending on my cycle and or follicles things had to be adjusted
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: Melinda)
Melinda was and is one of a kind. Always returned calls and explained things until we understood them. She was thorough and so very kind!
Describe your experience with Colorado Reproductive Endocrinology.
The waiting room is little to be desired. It needs a makeover. Weekend appointments the staff were not or not always on time. If someone is at the front desk they always greet you. There are not enough seats if there are many people, but everyone who goes there is friendly and accommodating
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
We have spent near 10,000 or more on fertility
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Lost paperwork
Describe the specific things that went wrong at Colorado Reproductive Endocrinology.
I had paperwork misplaced, but it got sorted out pretty quickly.
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
9
9
Age 32
4 IUI
Unexplained
Other
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
While it's standard to only meet with her at your initial visit (and likely when your plan needs adjusting), she is very open and willing to meet with you privately should you feel the need....Dr. Trout is open to all types of treatment and isn't quick to put you on loads of hormones if she feels a certain treatment / drug may be successful. She adjusted my plan accordingly and introduced various medicines and hormones only when needed.
All staff [at Colorado Reproductive Endocrinology] are professional, caring and knowledgeable. Her front desk staff, specifically Rose, are very helpful and organized....Everything was out of pocket as infertility was not covered by my insurance....Dr. Trout has great bedside manner and is very thorough in her explanation of your care and treatment plan. While it's standard to only meet with her at your initial visit (and likely when your plan needs adjusting), she is very open and willing to meet with you privately should you feel the need.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout has great bedside manner and is very thorough in her explanation of your care and treatment plan. While it's standard to only meet with her at your initial visit (and likely when your plan needs adjusting), she is very open and willing to meet with you privately should you feel the need.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Have questions ready so she can give you thoughtful and detailed answers about what to expect.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
The members of her office referred to me and my husband by name every visit. They were always very welcoming and friendly.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
Dr. Trout is open to all types of treatment and isn't quick to put you on loads of hormones if she feels a certain treatment / drug may be successful. She adjusted my plan accordingly and introduced various medicines and hormones only when needed.
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: Sharon)
All staff are professional, caring and knowledgeable. Her front desk staff, specifically Rose, are very helpful and organized.
Describe your experience with Colorado Reproductive Endocrinology.
Very pleased with the clinic and overall experience.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Everything was out of pocket as infertility was not covered by my insurance.
9
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unsuccessful
3
3
Age 23 - 24
Fertility Medications
Diminished Ovarian Reserve
Other
Prefer not to answer
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Trout] seems very smart but has a bad bedside manner. She also has her nurses handle most everything when sometimes it would be nice to hear from her. She also doesn’t really get to know me for the initial appointment instead she jumped right into the negativity...She laughed at the end of telling me the horrible news... The nursing staff is the one who talked to me the most and the were very kind
It does take a few days to hear back from the nurses [Colorado Reproductive Endocrinology] sometimes so you have to just continue to call and eventually you will hear back. Make sure you make it clear to everyone what you want because I backed down and let them take control over my Diagnoses and ended up sick because they wanted to try something I knew wasn’t what I wanted.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
She seems very smart but has a bad bedside manner. She also has her nurses handle most everything when sometimes it would be nice to hear from her. She also doesn’t really get to know me for the initial appointment instead she jumped right into the negativity
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Write down all your questions before hand
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
She laughed at the end of telling me the horrible news
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
She put me on HRT
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
The nursing staff is the one who talked to me the most and the were very kind
Describe your experience with Colorado Reproductive Endocrinology.
Susan is smart her nursing team is great. Bad beside manner on the doctor and IVF is 40k. It does take a few days to hear back from the nurses sometimes so you have to just continue to call and eventually you will hear back. Make sure you make it clear to everyone what you want because I backed down and let them take control over my Diagnoses and ended up sick because they wanted to try something I knew wasn’t what I wanted.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
Consultation fees Medication fees
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
3
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012, Unsuccessful
10
10
Age 30
3 IUI
Male Factor
Uterine Fibroids
Unexplained
Other
European
Native American
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Trout was candid with me, she actually put me in a positive mindset, I had been transferred over from an OB-Gyn and she was sure to look through their findings and focus on what needed to be done with me.... She was very open about my treatment and diagnosis. She explained to me why and how each step was done.... As a new patient come prepared for a great introduction to fertility and when your blood results come in bring a notepad because you will learn something.
I received bad news 4 total cycles with Dr. Trout's office and each time the nurses called with that bad news they were compassionate and understanding. They have seen so many ups and downs that they could be crude and not care. They take their time and understand what each patient is going through.... A little more comfort in the waiting room would be nice. As a new patient come prepared for a great introduction to fertility and when your blood results come in bring a notepad because you will learn something.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr. Trout was candid with me, she actually put me in a positive mindset, I had been transferred over from an OB-Gyn and she was sure to look through their findings and focus on what needed to be done with me.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Be open, and let her know all of your concerns. She listens and will do her best to answer them.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
She was very open about my treatment and diagnosis. She explained to me why and how each step was done.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
I don't remember, unfortunately.
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
I received bad news 4 total cycles with Dr. Trout's office and each time the nurses called with that bad news they were compassionate and understanding. They have seen so many ups and downs that they could be crude and not care. They take their time and understand what each patient is going through.
Describe your experience with Colorado Reproductive Endocrinology.
A little more comfort in the waiting room would be nice. As a new patient come prepared for a great introduction to fertility and when your blood results come in bring a notepad because you will learn something.
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 36 - 37
1 IVF
Male Factor
European
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Trout did a free over the phone consult which I loved and felt heard...She was very straight forward with the softness needed to give not so great news and advice/ opinion...She said we could transfer two if we wanted -because of my age (36)...I really wanted to do an ERA test. She explained that she doesn't usually do that after only one failed transfer. She said it can't hurt anything and could also serve as an endometrial scratch too. We did the ERA...No rushing and she was so calm. I feel very confident with her
[Colorado Reproductive Endocrinology is] on the smaller intimate side...They answered all the insurance questions and even got my insurance to cover things I thought they wouldn't...They have two nurses. You see both of them many times...They were all friendly and helpful...My first round of IVF just procedures no MEds was $13,500 and then meds @ $6,800
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
Dr.Trout did a free over the phone consult which I loved and felt heard. I then went in with my husband for an in-office consult and review of our test results from my general OB and also the test results from another clinic (so two sets). She was very straight forward with the softness needed to give not so great news and advice/ opinion. She laid out what her thoughts were for a treatment plan for us and answered all of our questions. No rushing and she was so calm. I feel very confident with her and her lovely staff. The two nurses return your calls and talk with you like a human and a woman! I want everyone in this infertility boat to know about her and her team of professionals! They are hidden gems. I think there are other more known offices with multiple doctors etc using biased stats on their numbers in Denver Metro and they charge outrages prices. I am so wholeheartedly happy to have found Dr.Trout and Colorado Repo Endocrinology!
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Do the free over the phone consult and be open and honest and be in charge of your path.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
The staff always greeted me by name and with a smile.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
We were diagnosed with MFI and we needed to go straight to IVF. We were told we could try IUI and told about the cost and risks involved but ultimately that didn't have great odds. We chose IVF and have done one transfer of a Grade 5AA embyro that didn't take. Dr.Trout want to go into doing another transfer but I really wanted to do an ERA test. She explained that she doesn't usually do that after only one failed transfer. She said it can't hurt anything and could also serve as an endometrial scratch too. We did the ERA and now waiting to do another transfer in the next couple month(until the pandemic settles and the state allows transfers again)
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
They have two nurses. You see both of them many times. They are great. Answered my question and helped me to answer my many questions
Describe your experience with Colorado Reproductive Endocrinology.
It's not a super big place. More on the smaller intimate side. You won't be in the waiting area with 10 other people waiting for your appt. You will know all the ladies that work there by the end of it! They were all friendly and helpful. They answered all the insurance questions and even got my insurance to cover things I thought they wouldn't!
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
My first round of IVF just procedures no MEds was $13,500 and then meds @ $6,800
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
She said we could transfer two if we wanted -because of my age (36). She suggested to do the best embryo first and work down. So we wanted to do two all the way up until the week before we decided to do the single best.
10
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
5
5
Age 27 - 28
1 IVF
Male Factor
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I hardly ever saw [Dr. Susan Trout]...She is too busy and let’s the nurses do everything. She needs to get information on how to use different IVF protocols for particular patients and not do a retrieval when eggs are not mature enough...Follistim, Lupron and li dose hcg for my stims Trigger And premature retrival...
They have very good and compassionate nurses [at Colorado Reproductive Endocrinology]...I hardly ever saw Dr Trout, the embryologist was so unwelcoming on my egg retrieval day. I knew something wrong was going to happen. They have really low success rates that I wish I knew before even approaching their doors...Follistim, Lupron and li dose hcg for my stims Trigger And premature retrival.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
She is too busy and let’s the nurses do everything. She needs to get information on how to use different IVF protocols for particular patients and not do a retrieval when eggs are not mature enough. Trout needs to get a new embryologist, he is so unwelcoming to the patient whose eggs he will be managing. That is sad!!
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Do more research and find a better clinic.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
I hardly ever saw Dr Trout, the embryologist was so unwelcoming on my egg retrieval day. I knew something wrong was going to happen. Always about payments at each visit.
Describe the protocols Susan Trout used in your cycles at Colorado Reproductive Endocrinology and their degree of success.
Follistim, Lupron and li dose hcg for my stims Trigger And premature retrival.
Describe your experience with your nurse at Colorado Reproductive Endocrinology. (Assigned nurse: IVF coordinator )
They have very good and compassionate nurses
Describe your experience with Colorado Reproductive Endocrinology.
Like I said I hardly ever saw Dr Trout, the embryologist was so unwelcoming on my egg retrieval day. I knew something wrong was going to happen. They have really low success rates that I wish I knew before even approaching their doors.
Describe the costs associated with your care under Susan Trout at Colorado Reproductive Endocrinology.
My insurance covered most
Describe Susan Trout's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Colorado Reproductive Endocrinology.
NA
5
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
7
7
Age 36 - 37
3 IUI
Anovulation
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
The consults have been very educational. Dr. Trout presents the facts as they relate to you and the options based on the stage of the process. It happens verbally - and I wish there were documents so I can go home and reference the information again.... anytime i call and ask a question they dont remember things about my chart and have to open it up and review it... Scheduling feels mostly based on what is convenient for them vs how to help
Because there is one Doctor and a smaller staff [at Colorado Reproductive Endocrinology]- scheduling can be tricky. I travel for work and sometimes fitting in visits can be hard to coordinate. I like the location of the clinic - easy to get to - although not on my ordinary path... The nurses are all friendly - I did not/do not have one specific nurse so there isnt consistency. Calls are returned within the same day.
How was your experience with Susan Trout at Colorado Reproductive Endocrinology?
The consults have been very educational. Dr. Trout presents the facts as they relate to you and the options based on the stage of the process. It happens verbally - and I wish there were documents so I can go home and reference the information again.
What's one piece of advice would you give a prospective patient of Susan Trout at Colorado Reproductive Endocrinology?
Come in with questions you have.
During treatment, were you treated like a number or a human with Susan Trout at Colorado Reproductive Endocrinology?
anytime i call and ask a question they dont remember things about my chart and have to open it up and review it... Scheduling feels mostly based on what is convenient for them vs how to help
Describe your experience with the nursing staff at Colorado Reproductive Endocrinology.
The nurses are all friendly - I did not/do not have one specific nurse so there isnt consistency. Calls are returned within the same day.
Describe your experience with Colorado Reproductive Endocrinology.
Because there is one Doctor and a smaller staff - scheduling can be tricky. I travel for work and sometimes fitting in visits can be hard to coordinate. I like the location of the clinic - easy to get to - although not on my ordinary path
What specific things went wrong at Colorado Reproductive Endocrinology?
  • Failed to call with results
  • Failed to convey critical information
7
Doctor
Susan Trout
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Colorado Reproductive Endocrinology
Denver
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources