Columbia University

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
New York
5 Columbus Circle
New York, NY 10019
(646) 756-8282
West Harrison
244 Westchester Ave
West Harrison, NY 10604
(646) 756-8282
On a scale from 0-10, how likely are you to recommend Columbia University to a friend?
Strongly recommend: 65%Neutral: 13%Don't recommend: 22%7.9
116 assessments
  • 65% Strongly recommend (9-10)
  • 13% Neutral (7-8)
  • 22% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
1,150
Annual Cycles National Avg.
635
116 assessments
8
8
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Unexplained
8
8
On our initial consultation, she [Dr. Rudick] took the time to listen carefully to my history, and developed a treatment plan based on my desires as a patient. I was interested in lowest intervention first, and she completely supported that. She did a great job of explaining everything to my husband and I, and helping us to feel informed. I did not see her much during monitoring, but she was responsive via email and typically answered (or had a nurse call me) within 24 hours of any emails. She was always positive when we interacted and always had a good plan for us. When I did become pregnant, her happiness and excitement for us was genuine. She helped me through my first few weeks of pregnancy, and was able to guide me before I switched over to an OB.
She [nurse Julissa at Columbia University] always followed up with me within a few hours of my monitoring appointments to let me know next steps. She called when topics were more complex or if I had questions. I never actually made Julissa in person but didn't really mind...A typical blood draw/ultrasound appointment ranged between $700-$1000 per visit, and sometimes I had these visits 2-3 per week. This added up quickly and was a financial burden for us. We had money saved for this purpose and had planned for the expense, so we were lucky enough to make this work for us. Overall during the deductible phase I spent $2700 out of pocket for 2 cycles of clomid/trigger shot/timed intercourse Clinic Nps
Age
33
Treated
2019
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Unexplained
8
8
How was your experience with Briana Rudick at Columbia University?
Dr. Rudick is kind, compassionate, and very smart. On our initial consultation, she took the time to listen carefully to my history, and developed a treatment plan based on my desires as a patient. I was interested in lowest intervention first, and she completely supported that. She did a great job of explaining everything to my husband and I, and helping us to feel informed. I did not see her much during monitoring, but she was responsive via email and typically answered (or had a nurse call me) within 24 hours of any emails. She was always positive when we interacted and always had a good plan for us. When I did become pregnant, her happiness and excitement for us was genuine. She helped me through my first few weeks of pregnancy, and was able to guide me before I switched over to an OB.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
Do not expect to see a lot of Dr. Rudick after initial consultation, since monitoring appointments are with any available provider during the time slot you were allotted. This is simply the model of the clinic, which was not something I was aware of in advance. I got used to it after a few visits, but wish I knew to expect different providers all the time.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
Columbia is a large, busy practice, so each provider has a lot of patients that they see. As such, many of the monitoring appointments were with providers who did not know me and did not have the full details of my treatment. However, I I did feel that my care was personalized to my needs with Dr. Rudick specifically, and felt that my nurse and doctor paid attention to my needs as a person and worked with me to gain the results I needed.
Describe the protocols Briana Rudick used in your cycles at Columbia University and their degree of success.
I underwent two treatment cycles with Dr. Rudick. Cycle 1: 5 days of Clomid starting on CD3, 50mg (lowest dose). Monitoring via vaginal ultrasound starting around CD10 to monitor follicle growth. Trigger shot injection given to myself at home once one follicle was large enough (largest that cycle was 18mm). Provided with directions for timed intercourse after trigger shot. This cycle did not result in pregnancy. Cycle 2: 5 days of Clomid starting on CD3, 50mg (lowest dose). Monitoring via vaginal ultrasound starting around CD10 to monitor follicle growth. Follicles failed to grow by CD14, so I had several additional monitoring ultrasounds through CD17 when the follicle finally grew to 21mm on right side. Trigger shot injection given to myself at home once one follicle was large enough. Provided with directions for timed intercourse after trigger shot. This cycle resulted in pregnancy.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Julissa Moto)
My nurse was great about communication via email and on behalf of Dr. Rudick. She always followed up with me within a few hours of my monitoring appointments to let me know next steps. She called when topics were more complex or if I had questions. I never actually made Julissa in person but didn't really mind.
Describe your experience with Columbia University.
Columbia Fertility is a very busy practice, but they did a great job of keeping appointments close to on time, especially monitoring appointments. They would typically take me within a few minutes, regardless of if I showed up early or later than my timeslot. The front desk staff is probably the nicest I have ever experienced at an NYC doctor's office. Appointments with providers with more prone to delays, but even with those, the most I ever waited was 30 minutes on a particularly bad day. Location is fairly central for most people in Manhattan. I lived in Brooklyn, so it was a hike for me, but very accessible to Columbus Circle subway luckily. Office is very nice, clean, modern. The biggest drawback for me was seeing a variety of providers that I didn't know for ultrasounds, and one of the venipuncture staff members was not always the best at hitting the target vein which sometimes results in bruising (most were excellent though!).
Describe the costs associated with your care under Briana Rudick at Columbia University.
I have a high deductible HSA health insurance plan, and I was seeing Dr. Rudick during the deductible phase of care, so unfortunately for me, all expenses were out of pocket until I hit the deductible. A typical blood draw/ultrasound appointment ranged between $700-$1000 per visit, and sometimes I had these visits 2-3 per week. This added up quickly and was a financial burden for us. We had money saved for this purpose and had planned for the expense, so we were lucky enough to make this work for us. Overall during the deductible phase I spent $2700 out of pocket for 2 cycles of clomid/trigger shot/timed intercourse. Once I hit my deductible, I was only responsible for 20% coinsurance, so each visit was between $70-$100. I became pregnant shortly after hitting the deductible. For me the price was worth it and I knew my insurance was not great going into the process.
Describe Briana Rudick's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
8
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
As a patient of Dr. Forman, I've felt that we're in this together and that he wants the best possible outcome for me and my husband. From the very first meeting where we never once felt rushed, he explained all of our options. And when we needed to change our approach, he didn't force it upon us but rather allowed us to come to the decision on our own as this is a very personal process and often times there isn't just one way to proceed. I
The strengths are many - being able to schedule monitoring appointments to eliminate the wait time is invaluable. The staff [Columbia U] is so sweet - they often greet me by name. The only weakness is the billing system. As part of a bigger university, the actual billing coordinators are only able to do so much and that needs to change.... Christine also gave me the best advice - she told me to try and sit back and let the experts manage the process.
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Eric Forman at Columbia University?
As a patient of Dr. Forman, I've felt that we're in this together and that he wants the best possible outcome for me and my husband. From the very first meeting where we never once felt rushed, he explained all of our options. And when we needed to change our approach, he didn't force it upon us but rather allowed us to come to the decision on our own as this is a very personal process and often times there isn't just one way to proceed. I never doubt he has our best interests at heart and that, along with his priceless communication skills, gives us peace of mind that we're in the right place with the right doctor.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Be patient and try and relax - allow Dr. Forman to guide the process.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
The level of communication is unlike any other doctor I've been treated by - follow-ups are consistent and the ability to reach my doctor directly via email at any and all hours of the day is simply priceless. During such a stressful and emotional process, knowing Dr. Forman is reachable to alleviate additional worries is such an incredible peace of mind.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
We started with oral meds and IUIs. My IUI first cycle we tried Letrozole but I didn't respond well so we went back to Clomid and did a double IUI. When that didnt work, I took a cycle off from monitoring but took Clomid to ensure I ovulated and keep things moving forward. Dr. Forman had mentioned injectable meds as a course of treatment but I was resistant and concerned about multiples. After reading a blog of a patient successfully pregnant via injectables, I decided to follow his advice and move ahead with them for the next cycle. And it worked - we were pregnant! I was NOT expecting it and was fully prepared to move on to IVF. Unfortunately, we had a miscarriage - and we were prepared for it as Dr. Forman saw the signs during an early scan. He never gave us false hope but was very pragmatic in managing expectations. We're now onto IVF and retrieval cycles - our first one did not yield as many as expected, but we're learning from it and hoping to have more success this 2nd time around.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Christine)
Christine is amazing. I started with Tiffany who was equally fantastic, but Christine came on board after working with Dr. Forman for 4 years at a previous practice. If that doesn't speak for itself, what does? Christine also gave me the best advice - she told me to try and sit back and let the experts manage the process. For a Type A person, it was a lightbulb moment and did in fact result in a positive pregnancy test (followed by a miscarriage). But nonetheless, it's a mantra I try and hold on to each and every step of the way.
Describe your experience with Columbia University.
The strengths are many - being able to schedule monitoring appointments to eliminate the wait time is invaluable. The staff is so sweet - they often greet me by name. The only weakness is the billing system. As part of a bigger university, the actual billing coordinators are only able to do so much and that needs to change.
Describe the costs associated with your care under Eric Forman at Columbia University.
My IUI cycles were not covered by my insurance - no monitoring or medication. I now have monitoring coverage but nothing for IVF or medication.
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We are doing PGS testing on the embryos and Dr. Forman will only transfer one at a time (when we get there).
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38
Treated
2018
Success with this Doc
?
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
10
10
Dr. Forman listened to my concerns and is very good with first time IVF patients. Nothing was too small for his attention and he’s always doing his best for you. He consistently went above and beyond for me the entire time I was in his care. A perfect example of this was when I had expressed how much I wanted him to perform the actual IVF procedure rather than another doctor from the clinic. The day of the procedure, it wasn’t guaranteed that he could make it but he rushed to the clinic and made it happen.
I had Katrina and Tiffany as nurses. They did their jobs well. Even the nurses who draw blood exhibited a great standard of care. Peri, the Egg Donor Program Coordinator, is especially great. She was incredibly helpful and reliable.... I can't recommend this clinic (Columbia) enough. The only things that I would hope for other to avoid are things that they can't necessarily control. 1) Make sure your procedures are pre-authorized well in advance. Speak with your insurance yourself and know for sure that pre-autho went through.
Age
38
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
10
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman listened to my concerns and is very good with first time IVF patients. Nothing was too small for his attention and he’s always doing his best for you. He consistently went above and beyond for me the entire time I was in his care. A perfect example of this was when I had expressed how much I wanted him to perform the actual IVF procedure rather than another doctor from the clinic. The day of the procedure, it wasn’t guaranteed that he could make it but he rushed to the clinic and made it happen. I actually teared up when I saw him. These things mean the world to women who have no control over their bad fortune.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman listened to my concerns and is very good with first time IVF patients. Nothing was too small for his attention and he’s always doing his best for you. He consistently went above and beyond for me the entire time I was in his care. A perfect example of this was when I had expressed how much I wanted him to perform the actual IVF procedure rather than another doctor from the clinic. The day of the procedure, it wasn’t guaranteed that he could make it but he rushed to the clinic and made it happen. I actually teared up when I saw him. These things mean the world to women who have no control over their bad fortune. He and his team understood that these things mattered and what a difference it makes when your concerns are taken seriously. Even the front desk and nurses who draw blood exhibited the same standard of care. Peri, the Egg Donor Program Coordinator, is especially great. She was incredibly helpful and reliable. I can’t recommend Columbia University Fertility Center enough.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
I do not have a uterus but still have my ovaries. IVF, creating and freezing embryos and using a gestational carrier was the only strategy. It was all pretty straight forward for everyone. I declined using birth control because I had LH test strips to tell me approximately when my first day of cycle would be. He then monitored my blood work until we knew when to start everything. My injectables were Menopur, Gonal F & Cetrotide.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina)
I had Katrina and Tiffany as nurses. They did their jobs well. Even the nurses who draw blood exhibited a great standard of care. Peri, the Egg Donor Program Coordinator, is especially great. She was incredibly helpful and reliable.
Describe your experience with Columbia University.
I can't recommend this clinic enough. The only things that I would hope for other to avoid are things that they can't necessarily control. 1) Make sure your procedures are pre-authorized well in advance. Speak with your insurance yourself and know for sure that pre-autho went through. 2) One of the third party companies that they work with, Igenomix that is used for PGS testing, relies on your IVF doctor to explain things that I believe should be their responsibility. The only thing that the clinic can do to help avoid a lot of frustration when it comes to finding out your results from Igenomix is to explain to their patients that 1) Currently, NY state law does not does not allow companies like Igenomix to disclose mosaic results 2) Explain that mosaic results from Igenomix are handled differently and how. 3) Interpret the results from Igenomix completely for the patient before they try to do it for themselves with an Igenomix rep. Again, all things that I believe Igonmix should explain before someone uses their services considering it has to do with their results and the service that your paying them to do, not the clinic. Igenomix should be saying, “You should know that that NY State law prevents us from disclosing information about mosaics…”, “this is how we outline our results. we conclude mosaic embryos are also abnormal embryos so you wouldn’t use them anyway… (paraphrasing that last part… that’s not exactly right)..”, “This is how you interpret our results, here is an example”.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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10
10
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
10 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
Dr. Williams took more of a clinical approach with us and I did not feel like they were playing a numbers game or just going through the motions with us. We walked through our plan by steps. ... It was never a check the box feeling I had when working with this office. I also felt that Dr. Williams viewed my health as a priority. ... Dr. Williams took a step back and ran test after test until we were comfortable with moving forward. I also felt that the office walked me through everything to make sure I understood the procedure.
The office [Columbia University] has done a wonderful job of keeping to schedule. I never had to wait more than 10 minutes during morning monitoring, even when there was a full waiting room. Staff always had smiles on their faces and you get to know the nurses well. ... I found it much easier to communicate with my nurse via email and would receive responses within 24 hours. ... They communicate all updates in a timely fashion.
Age
37 - 39
Treated
2017 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Zev Williams at Columbia University?
Dr. Williams was exactly who we needed after an unsuccessful attempt at IVF with another clinic. Dr. Williams took more of a clinical approach with us and I did not feel like they were playing a numbers game or just going through the motions with us. We walked through our plan by steps. It was A to B. When we got to B we stopped assessed and moved to C. It was never a check the box feeling I had when working with this office. I also felt that Dr. Williams viewed my health as a priority. After my third miscarriage (2 natural, 1 IVF), another clinic said I should jump right into another cycle. I felt like something was missing and I needed to know that I was okay. Dr. Williams took a step back and ran test after test until we were comfortable with moving forward. I also felt that the office walked me through everything to make sure I understood the procedure. At another clinic I was told to watch youtube videos to figure out some stuff. It was just a different experience for me, and I feel lucky to have found Columbia when I did.
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
Dr. Williams is extremely sought out and very busy, but I never felt that he didn't get back to me. When I was going through setbacks, Dr. Williams would call me personally just to check up on my mental well being - he really truly cares. If I was unable to get a hold of him, my nurse was able to get the information I needed.
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
The office has done a wonderful job of keeping to schedule. I never had to wait more than 10 minutes during morning monitoring, even when there was a full waiting room. Staff always had smiles on their faces and you get to know the nurses well.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
Dr. Williams stopped an IVF cycle Day 8 into meds as he felt I could get better results with a different attempt, so we switched to IUI that month. When we were ready for another IVF round, I was put on Chlomid, Menapur and Follistim. I never really had a reaction to meds, but this go around with the addition of the Chlomid I was super tired - exhausted. I never felt hormonally out of control, just tired and sleepy after the Chlomid so I started taking it right before bed instead of the morning.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Laura)
The staff at the office were very nice. I found it much easier to communicate with my nurse via email and would receive responses within 24 hours.
Describe your experience with Columbia University.
Its in a new space - spacious and very clean. I always felt comfortable during my visits. If you see a packed waiting room, don't fret, they are very organized and I never waited for monitoring more than 10 minutes. If I were waiting for my doctor that was a bit different and if they were running late they always told me. They communicate all updates in a timely fashion.
Describe the costs associated with your care under Zev Williams at Columbia University.
Cost of IVF with ICIS, PGD and transfer was around $22,000. Medication costs were approximately $5,000 per cycle.
10
Doctor
Zev Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
Diagnosis
Uterine Fibroids
10
10
He [Dr. Zev Williams] gave me the attention I needed and was my advocate through a complex maze of infertility exploration, diagnosis, treatment and surgery. I needed surgery for uterine fibroids and he identified that as the cause of two early losses. He then recommended surgery by other surgeons through Columbia and made sure I got the absolute best surgeons to do three complicated surgeries that had great results. Dr. Williams acted as my advocate and made sure surgeons that he recommended were top notch and were giving my case the attention that it deserved.
nurses and staff could be more responsive [at Columbia University]...Laura [nurse] was really non-responsive. I felt her hours were very limited in a way that made things move slower. When I did get through to her she didn't seem to know a lot about my case...The clinic's administrators, including Alyssa, Dr. William's administrator, and the nurses and techs who took blood and organized appointments were excellent and extremely kind. When I found out I was pregnant after a year of treatment and we got past the risky early phases, the front desk staff gave me a huge hug and kisses and we all celebrated together. They are all really excellent.
Age
33
Treated
2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Uterine Fibroids
10
10
How was your experience with Zev Williams at Columbia University?
My experience as Dr. Williams' patient couldn't have been better. He gave me the attention I needed and was my advocate through a complex maze of infertility exploration, diagnosis, treatment and surgery. I needed surgery for uterine fibroids and he identified that as the cause of two early losses. He then recommended surgery by other surgeons through Columbia and made sure I got the absolute best surgeons to do three complicated surgeries that had great results. Dr. Williams acted as my advocate and made sure surgeons that he recommended were top notch and were giving my case the attention that it deserved. When navigating fertility treatment in the NYC, I think advocacy from your primary fertility specialist is an incredible asset. I had that in Dr. Williams. His knowledge of treatments and early miscarriage loss seems to be really unparalleled and I felt very very comfortable with him in my corner that I would end up where I needed to be. I eventually did end up pregnant without an early loss within one year of starting treatment with Dr. Williams. Dr. Williams was essential in diagnosing the problem, getting me the surgeries I needed from the right surgeons, and making sure it was safe for me to try to conceive again without a continued or increased risk of a third loss. He was just fantastic and I can't recommend him enough.
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
His nurses and staff could be more responsive.
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
Dr. Williams had the most incredible bedside manner that I have ever seen from a Doctor. He is the best doctor I have ever had. He is incredibly caring, an amazing listener and truly works through the emotional as well as medical complications that come with fertility treatment.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
See comments above.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Nurse Laura)
Laura was really non-responsive. I felt her hours were very limited in a way that made things move slower. When I did get through to her she didn't seem to know a lot about my case. She didn't seem to have the ability (or motivation?) to move my case forward during initial diagnostics and testing at the pace and in the efficient manner that I would have preferred. I had to get very involved to make sure certain labs got the requests and paperwork that were needed. I think this inefficiency ended up adding a few weeks to a month between certain tests and delayed my case because of certain errors and failures to properly fill out paperwork. At a time where every day counts in a woman's mind who is trying to conceive later in life, responsiveness and efficiency should be given more attention and people without the motivation to advocate for themselves could really be held back by this issue.
Describe your experience with Columbia University.
The clinic's administrators, including Alyssa, Dr. William's administrator, and the nurses and techs who took blood and organized appointments were excellent and extremely kind. When I found out I was pregnant after a year of treatment and we got past the risky early phases, the front desk staff gave me a huge hug and kisses and we all celebrated together. They are all really excellent.
Describe the costs associated with your care under Zev Williams at Columbia University.
My Cigna health plan covered Dr. Williams as a specialist. Some labs were out of pocket, but then the labs would negotiate rates for patiences without coverage. I didn't pay that much out of pocket for my clinical visits. I didn't need any invasive fertility treatment other than my surgery to remove fibroids which was also covered by my insurance other than a deductible.
Describe Zev Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
NA
What specific things went wrong at Columbia University?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
10
Doctor
Zev Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Brady has been adamant about transferring one embryo at a time for the health and safety of both me and my future child. At this point, I only have 2 frozen embryos left and one didn't make it to the blastocyst stage until day 7 which apparently means it's of lesser quality. Dr. Brady previously mentioned transferring those last 2 together...has taken the time to really get to know me. She remembers everything that is going on with me, including in my life outside of fertility treatments, and checks in with me personally. I email her often with questions and she is always prompt to reply. When I had my first miscarriage, she seemed almost as upset as I was and offered a much needed hug. She is just personable and authentically human.
Monitoring [at Columbia University] occurs from 7am until 9:30am, 7 days a week...carries all the state-of-the-art equipment and it is a beautiful office. I don't think I would ever leave this clinic. All the doctors are super knowledgeable and professional and the rest of the staff is so friendly and warm. They all know me by name at this point and they seem genuinely interested in talking with me. The office is also very efficient. I never wait very long at all for morning monitoring or procedures. Everything about this place is great and I can't imagine going anywhere else.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Paula Brady at Columbia University?
I absolutely adore Dr. Brady. She is so thorough and thoughtful, always considering what more we can do to achieve a healthy pregnancy. She treats me as an intellectual equal and answers all my questions without ever rushing me or making me feel like my questions are silly. She was new to the clinic after my first round of IUI and I am so grateful to have switched to her care. I feel like she is fully invested in my case and always up to date on the latest research. Of all the doctors I have seen at the clinic, she is the most warm and personable. I seriously can't say enough about her. She is absolutely the best.
What's one piece of advice would you give a prospective patient of Paula Brady at Columbia University?
Ask all the fertility questions you have ever had! She will answer all of them!
During treatment, were you treated like a number or a human with Paula Brady at Columbia University?
Dr. Brady has taken the time to really get to know me. She remembers everything that is going on with me, including in my life outside of fertility treatments, and checks in with me personally. I email her often with questions and she is always prompt to reply. When I had my first miscarriage, she seemed almost as upset as I was and offered a much needed hug. She is just personable and authentically human.
Describe the protocols Paula Brady used in your cycles at Columbia University and their degree of success.
With my first round of IUI, the Clomid caused ovarian cysts that took a while to go away. After that she switched me to Letrozole and I had no problem with it. When I began IVF, she monitored my follicles closely and raised the dose of Gonal-f and Menopur as she felt necessary. Considering my low reserve, I had a good egg yield during that cycle so she kept my doses the same during the next one. After my first round of IVF, I waited to do a frozen transfer and it didn't take so after the second round, we did a fresh transfer. All along Dr. Brady has been recommending that we do genetic testing of the embryos but we declined because of cost. In my first pregnancy, we had heard a heartbeat at 7 weeks and everything was proceeding normally. Then, when I went in for my last appointment with the clinic, Dr. Brady discovered at that time that the baby's heart had stopped beating. In disbelief, I asked the next day if she could check again and she invited me in and even had another doctor take a look. She recommended a D&C and testing of the contents of conception. The results of the testing showed that the baby had trisomy 9. I was grateful to know this as it helped bring closure to the loss. After that, Dr. Brady proceeded with additional testing (including additional blood panels and an endometrial biopsy) to make sure we cover all our bases before doing another transfer. I just lost my second pregnancy very suddenly at 6 weeks and when I informed Dr. Brady, she asked me to bring in the tissue I had passed so she could send it off for testing. She wants to schedule a meeting with my husband and I next week to discuss additional genetic testing and how we can try to prevent additional miscarriages.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Karen)
Karen was my nurse until she left just recently. She always provided very clear instructions and seemed very caring. Her replacement seems a little less warm and less clear about instructions but I will see how she does moving forward.
Describe your experience with Columbia University.
When I was a new patient, the clinic was just moving to a newly renovated penthouse office in the same building. The new clinic carries all the state-of-the-art equipment and it is a beautiful office. I don't think I would ever leave this clinic. All the doctors are super knowledgeable and professional and the rest of the staff is so friendly and warm. They all know me by name at this point and they seem genuinely interested in talking with me. The office is also very efficient. I never wait very long at all for morning monitoring or procedures. Everything about this place is great and I can't imagine going anywhere else.
Describe your experience with your monitoring appointments at Columbia University.
Monitoring is super easy and fast. Monitoring occurs from 7am until 9:30am, 7 days a week. I am particularly grateful for the early hours because it takes at least 45 minutes to get from the clinic to my school (I am a teacher) and I can still make it to work on time if I go in at 7am. Since everyone at the clinic is always so pleasant and friendly, it's not a bad way to start the day. They really make it painless to have to get up a little earlier to go to a monitoring appointment before work.
Describe the costs associated with your care under Paula Brady at Columbia University.
Each procedure has been different so it's difficult to say what each cost has been. Also, my insurance covers some parts of treatment. So far, we have spent around $5,000 total.
Describe Paula Brady's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Brady has been adamant about transferring one embryo at a time for the health and safety of both me and my future child. At this point, I only have 2 frozen embryos left and one didn't make it to the blastocyst stage until day 7 which apparently means it's of lesser quality. Dr. Brady previously mentioned transferring those last 2 together so I am going to follow up with her about that the next time I see her.
10
Doctor
Paula Brady
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2019
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
I've just recently started seeing Dr. Forman however I already feel comfortable with him. After multiple failed transfers he was the only person who offered me an option. Instead of pushing me to proceed with another transfer that could potentially fail and result in losing my last embryo he suggested an new test to measure my receptivity to the transfers and it turns out that I needed more time on progesterone than my previous doctor was aware of.
The clinic itself [Columbia U] is clean and comfortable. The environment is one in which you feel comfortable.The only downfall is the morning monitoring. The timing sometimes conflict with my work schedule so if you have to be monitored before work I would suggest arriving as early as possible. They are however willing to accommodate you if you arrive after the monitoring window. The clinic is easily accessible in the city by various meth6 of transportation
Age
31
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman is very open about the treatment protocol. I underwent 3 transfers at a different clinic and neither resulted in pregnancy. I was frustrated and seeking advice from someone other then the doctor o was seeing who's only recommendation was to proceed with another embryo transfer w/o knowing why they kept failing. Dr. Forman was the only person I encountered who opened up other options for me.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Eric Forman may seem standoffish but I've come to realize that's just his personality. He seems a bit of an introvert. He does however know fertility and takes extra care to ensure you feel comfortable. Without Dr. Forman offering other options I would never have come to learn new things about myself and my fertility.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Eric Forman was very open and honest during our consultation and I didnt feel like he was reciting a speech like every other doctor. Dr. Forman goes out of his was to answer all emails and questions even on Sundays when no one van be reached. I appreciate his transparency.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
I've just recently started seeing Dr. Forman however I already feel comfortable with him. After multiple failed transfers he was the only person who offered me an option. Instead of pushing me to proceed with another transfer that could potentially fail and result in losing my last embryo he suggested an new test to measure my receptivity to the transfers and it turns out that I needed more time on progesterone than my previous doctor was aware of. All of my transfers were being done too soon.
Describe your experience with the nursing staff.
The nurses are always kind and always seem to put my nerves at ease.
Describe your experience with Columbia University.
The clinic itself is clean and comfortable. The environment is one in which you feel comfortable.The only downfall is the morning monitoring. The timing sometimes conflict with my work schedule so if you have to be monitored before work I would suggest arriving as early as possible. They are however willing to accommodate you if you arrive after the monitoring window. The clinic is easily accessible in the city by various meth6 of transportation so finding it isnt a problem.
Describe the costs associated with your care under Eric Forman at Columbia University.
I've only done testing this far but I believe s round of IVF was quoted around 16K.
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Forman advised that because of my age I should only transfer 1 embryo. We havent gotten to the tra sfer process yet but I trust his judgment and if the next transfer fails he said he is open to discussing the possibility of transferring more then one.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
29
Treated
2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
8
10
I never felt like a number with Dr Forman. At the beginning of your treatment he sits down with you and takes a long time to explain everything. You never get the sense that his mind is elsewhere. I will admit that during IUI cycles, we got a bit less of his attention....Once we made the decision to start IVF I did feel we got a bit more attention from Dr Forman... Dr Forman is very blunt. Not in a mean way, he certainly is very compassionate, but you can tell he is a man with an analytical mind.
The space [Columbia U] is very beautiful and feels high end, which I appreciate since you really do spend so much time there. It’s nice that they have a clean and modern office. The front desk staff had a few hiccups. One of the receptionists had a nervous laugh which always felt insensitive given the gravity of what we’re dealing with. There can be a lot of chatter and giggles at the front desk sometimes, which also feels inappropriate given their surroundings.
Age
29
Treated
2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
10
How was your experience with Eric Forman at Columbia University?
Dr Forman is very blunt. Not in a mean way, he certainly is very compassionate, but you can tell he is a man with an analytical mind. He never inflated probabilities and was always honest about what the chances for complication were. He is readily available by email and phone if needed. I always felt that we were dealing with a very smart man and that we were in good hands
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Don’t expect a ton of attention with regards to the IUIs. Dr Forman even admitted to me that they don’t expect them to work (which I had always suspected, anyway.) however, with regards to IVF he takes it much more seriously
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
I never felt like a number with Dr Forman. At the beginning of your treatment he sits down with you and takes a long time to explain everything. You never get the sense that his mind is elsewhere. I will admit that during IUI cycles, we got a bit less of his attention. I think this is probably standard and I had to remind myself that while this is my entire world, he is dealing with many patients. Once we made the decision to start IVF I did feel we got a bit more attention from Dr Forman
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
I have unexplained infertility. The only hiccup in my bloodwork was borderline hypothyroid, so we started on Synthroid right away. For my first cycle we did clomid and an IUI. My uterine lining was thin as a side effect of the clomid so for the second cycle we switched to letrozole. After we decided to try IVF we did an SHG test. I had done an HSG 6 months prior, but he wanted to make sure everything looked normal before starting IVF
Describe your experience with your nurse at Columbia University. (Assigned nurse: Christine )
Like Dr Forman himself, Christine becomes a bit more available when you decide to do IVF. she is very sweet and compassionate, but can sometimes be hard to chase down
Describe your experience with Columbia University.
The space is very beautiful and feels high end, which I appreciate since you really do spend so much time there. It’s nice that they have a clean and modern office. The front desk staff had a few hiccups. One of the receptionists had a nervous laugh which always felt insensitive given the gravity of what we’re dealing with. There can be a lot of chatter and giggles at the front desk sometimes, which also feels inappropriate given their surroundings. Sometimes I was told by the doctor or nurse that the front desk would have information that they didn’t and I felt like the front desk would rely on me to know what it was I needed to sign or pay for. I think the staff at the front could use a little extra sensitivity and professionalism training.
Describe the costs associated with your care under Eric Forman at Columbia University.
IUIs were $660 flat. We had no IVF coverage so it was about $14,000
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr Forman doesn’t believe in transferring multiples in my age range. He says the risk of miscarriage and complication is higher and I believe him
8
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
10
10
Dr Brady was always attentive and gave full responses to all my questions. She would always respond to all my emails even on after hours. She was always personal and super sweet.... Dr Brady was incredibly knowledgeable, professional, supportive, compassionate, never judging and always sweet. She was always in touch and her entire team was on top of everything. We were always updated the same day after our appointment. I didn't have to follow up or explain anything to anyone. It felt like everything was done for us.
We had an amazing experience. First of all the whole place had a positive and light energy. The entire stuff was always smiling. We never had to wait to long or be confused on what's next. After such outstanding level of care and professionalism I decide to switch all my doctors to Columbia doctors!...The entire stuff was always helpful. Everyone was on point I didn’t have to remind or explain anything to anyone.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
10
10
How was your experience with Paula Brady at Columbia University?
We didn’t know what to expect when we first decided to go to the fertility center. But honestly it all went so smooth and hustle free. I had no confusion I knew what to do next every step of the way. This was probably the most non-overwhelming doctor experience I ever had. After several months we had a successful IVF in the first try :) Every doctor we worked with was incredible but our favorite by far was Dr Brady. We are definitely coming back for baby #2 :) Dr Brady was incredibly knowledgeable, professional, supportive, compassionate, never judging and always sweet. She was always in touch and her entire team was on top of everything. We were always updated the same day after our appointment. I didn't have to follow up or explain anything to anyone. It felt like everything was done for us.
What's one piece of advice would you give a prospective patient of Paula Brady at Columbia University?
Dr Paula is fantastic but regardless of the doctor it is still lengthy and emotionally draining procedure. Just be patient it won't happen over night.
During treatment, were you treated like a number or a human with Paula Brady at Columbia University?
Dr Brady was always attentive and gave full responses to all my questions. She would always respond to all my emails even on after hours. She was always personal and super sweet.
Describe the protocols Paula Brady used in your cycles at Columbia University and their degree of success.
Everybody is different and after several IUIs and continuously monitoring my ovulation we learnt some things about my body which helped us to address when we arrived to the final step IVF.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Karen)
The entire stuff was always helpful. Everyone was on point I didn’t have to remind or explain anything to anyone. It felt like everything was done for me. No stress no confusion. All my emails and questions were answered in a timely manner.
Describe your experience with Columbia University.
We had an amazing experience. First of all the whole place had a positive and light energy. The entire stuff was always smiling. We never had to wait to long or be confused on what's next. After such outstanding level of care and professionalism I decide to switch all my doctors to Columbia doctors!
Describe the costs associated with your care under Paula Brady at Columbia University.
Our insurance covered 95% of everything. We only had to pay some small fees here and there.
Describe Paula Brady's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I agree with the hospital's policy, multiple embryo transfer may cause complications. One healthy baby at a time.
10
Doctor
Paula Brady
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
10
10
If Dr. Brady is unable to respond she ensures her nurse communicators or other staff relay important information in a timely manner. She is so encouraging and uplifting which are essential qualities when dealing with the ups and downs of infertility...she is now trying to navigate when the best time would be for the embryo transfer so that my body and the embryo are in the best conditions for a smooth transfer...encouraged us to do chromosomal testing through Igenomix, which we did. From our 8 embryo samples sent to their lab, we learned 6 of our embryos were healthy. Dr. Brady asked us if we'd like to choose a sex but we are confident in her knowledge and asked that she select the embryo that seemed like the healthiest regardless of its sex.
The clinic [Columbia University] is very clean, organized, and punctual. They do a nice job accommodating everyone and keeping everyone aware about what is happening as well as encouraged for positive future outcomes. Compared to other fertility clinics, Columbia University Center for Infertility has a very welcoming atmosphere and tries to keep everyone up to speed about what each new process entails...The nursing staff at Columbia always acts very upbeat, kind, and friendly. They are always super supportive which is helpful since infertility is very draining.
Age
32
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
10
10
How was your experience with Paula Brady at Columbia University?
Dr. Brady is an amazingly bright doctor who always keeps her patient's interests/desires in mind. She strives to keep her patients informed and always responds very promptly to any questions that I had throughout this wild IVF process. If Dr. Brady is unable to respond she ensures her nurse communicators or other staff relay important information in a timely manner. She is so encouraging and uplifting which are essential qualities when dealing with the ups and downs of infertility. She makes her patients feel confident that every choice she is making is the right one because she is so savvy about the world of infertility.
What's one piece of advice would you give a prospective patient of Paula Brady at Columbia University?
Listen to any and all advice Dr. Brady has for you. Even if your timeline of becoming a parent gets thrown off for some reason, you can wholeheartedly trust what she decides to do because she always has your best interest in mind and she also considers all possibilities to ensure you will successfully become a parent one day.
During treatment, were you treated like a number or a human with Paula Brady at Columbia University?
Dr. Brady makes sure to take the time to thoroughly explain everything that my body was going through which totally helped me understand the process. She treats her patients with so much care and devotion. She makes the complex and stressful infertility process more manageable because she is so thoughtful and genuine about how to approach everything.
Describe the protocols Paula Brady used in your cycles at Columbia University and their degree of success.
Dr. Brady adjusted the meds I had been taking during my egg retrieval based on how effective they were. I ended up having a retrieval after about a week on the injections which I was thankful for because it was nice to stop those sooner than later (even though I understand how they act differently on different people). Dr. Brady has ensured that our healthy embryos have successfully frozen so she is now trying to navigate when the best time would be for the embryo transfer so that my body and the embryo are in the best conditions for a smooth transfer.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Karen Tom)
The nursing staff at Columbia always acts very upbeat, kind, and friendly. They are always super supportive which is helpful since infertility is very draining.
Describe your experience with Columbia University.
The clinic is very clean, organized, and punctual. They do a nice job accommodating everyone and keeping everyone aware about what is happening as well as encouraged for positive future outcomes. Compared to other fertility clinics, Columbia University Center for Infertility has a very welcoming atmosphere and tries to keep everyone up to speed about what each new process entails.
Describe the costs associated with your care under Paula Brady at Columbia University.
With my insurance, I had $30 copay every visit. I have not completed the entire cycle yet so I am unsure how much the whole IVF will cost. It did cost us $4000 to have our embryos analyzed though.
Describe Paula Brady's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Brady encouraged us to do chromosomal testing through Igenomix, which we did. From our 8 embryo samples sent to their lab, we learned 6 of our embryos were healthy. Dr. Brady asked us if we'd like to choose a sex but we are confident in her knowledge and asked that she select the embryo that seemed like the healthiest regardless of its sex.
10
Doctor
Paula Brady
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30
Treated
2019
Success with this Doc
10 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
10
10
I did two retrievals with Dr. Rackow. The first did not get the result we expected and when I was ready to try again, Dr. Rackow thoroughly discussed with me what had happened clinically and what our plan was moving forward. She wanted to get another AMH level and I was hesitant because I didn't really want to know if it was rapidly declining. When my AMH was actually better than it was previously, she called me to personally share this good result. I always felt like she was actively invested in my care.
Nurses [at Columbia] were both knowledgeable and compassionate. I think a big strength in this second cycle was that the nurses switched to primarily e-mail based communication instead of phone calls. This was much more efficient and also gives the opportunity for nervous patients like myself to confirm details by referring to the e-mail later...This clinic is EFFICIENT! But does so without losing the personal experience. Seeing consistent staff is really comforting, including front desk, phlebotomists, and sonographers. All staff were consistently warm and professional. Also they are VERY on top of patient identification and labeling. I was ALWAYS asked to confirm name and DOB at every step.
Age
30
Treated
2019
Success with this Doc
10 Eggs Frozen
Race
European, Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
10
10
How was your experience with Beth Rackow at Columbia University?
Dr. Rackow is very compassionate and is willing to discuss all the details of treatment with her patients. While I didn't get to see her as much during my second cycle she still communicated with me during the process. She adjusted the approach after an initially disappointing first retrieval, and we had a much better result.
What's one piece of advice would you give a prospective patient of Beth Rackow at Columbia University?
Do not be hesitant to ask any and all questions initially. She was very willing to answer them.
During treatment, were you treated like a number or a human with Beth Rackow at Columbia University?
I did two retrievals with Dr. Rackow. The first did not get the result we expected and when I was ready to try again, Dr. Rackow thoroughly discussed with me what had happened clinically and what our plan was moving forward. She wanted to get another AMH level and I was hesitant because I didn't really want to know if it was rapidly declining. When my AMH was actually better than it was previously, she called me to personally share this good result. I always felt like she was actively invested in my care.
Describe your experience with your nurse at Columbia University.
Nurses were both knowledgeable and compassionate. I think a big strength in this second cycle was that the nurses switched to primarily e-mail based communication instead of phone calls. This was much more efficient and also gives the opportunity for nervous patients like myself to confirm details by referring to the e-mail later.
Describe your experience with Columbia University.
This clinic is EFFICIENT! But does so without losing the personal experience. Seeing consistent staff is really comforting, including front desk, phlebotomists, and sonographers. All staff were consistently warm and professional. Also they are VERY on top of patient identification and labeling. I was ALWAYS asked to confirm name and DOB at every step.
Describe the costs associated with your care under Beth Rackow at Columbia University.
$6,300, not including anesthesia. Plus costs of meds.
10
Doctor
Beth Rackow
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
Male Factor
10
10
I felt that Dr. Forman actually knew me as an individual. He remembered and acknowledged details about both my medical history and personal life. He took time to write me emails on his own time to check in with how I was feeling when my husband and I received negative news after a TESE procedure....I would say Dr. Forman leans more towards the blunt end of sharing clinical information and doesn’t shield his patients from any potential risks or poor outcomes that can be scary to hear. If it seems off-putting initially, just know he truly does care and made that known to me through his diligent follow up and never forgetting any details of my case.
The clinic [Columbia] is beautiful, newly renovated and clean. I usually did not have to wait more than 10 minutes to be seen. The workers at the front desk and friendly and happy to assist with any issues/concerns...They [nursing staff] were very compassionate and quick to share results. They also responded quickly to any questions/concerns sent via email... I do not have any insurance coverage but thus far am pleased with the lack of excess charges I’ve received. I think costs are consistent with the average and I’m still waiting for some bills to roll in. However they helped when they could and even waived one charge.
Age
34
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
Male Factor
10
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman is not only kind and compassionate, but also extremely knowledgeable and does not leave any details to mystery. At times, his explanations felt verbose and overwhelming but I suppose that is a natural feeling in this situation. He is happy to answer any and all questions and will repeat information as much as you need him to. He is very easy to contact. He always let me know when he will be away and responds to emails within a few hours.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
I would say Dr. Forman leans more towards the blunt end of sharing clinical information and doesn’t shield his patients from any potential risks or poor outcomes that can be scary to hear. If it seems off-putting initially, just know he truly does care and made that known to me through his diligent follow up and never forgetting any details of my case.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
I felt that Dr. Forman actually knew me as an individual. He remembered and acknowledged details about both my medical history and personal life. He took time to write me emails on his own time to check in with how I was feeling when my husband and I received negative news after a TESE procedure.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
I completed one IUI cycle with Dr. Forman. I used Clomid followed by an Ovidrel injection prior to insemination. During this process I was frequently monitored by ultrasound to assess my eggs and blood hormone levels. This continued after a positive pregnancy result to monitor the embryo until I was discharged from his care.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Gertrude Wilfred & Christine Helbo )
They were very compassionate and quick to share results. They also responded quickly to any questions/concerns sent via email.
Describe your experience with Columbia University.
The clinic is beautiful, newly renovated and clean. I usually did not have to wait more than 10 minutes to be seen. The workers at the front desk and friendly and happy to assist with any issues/concerns.
Describe the costs associated with your care under Eric Forman at Columbia University.
Unfortunately I do not have any insurance coverage but thus far am pleased with the lack of excess charges I’ve received. I think costs are consistent with the average and I’m still waiting for some bills to roll in. However they helped when they could and even waived one charge.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
36
Treated
2019
Success with this Doc
?
Treatment
Egg Freezing
Diagnosis
9
8
I saw Dr. Rudick for an initial consultation for future egg freezing as well as a full workup. I appreciated my one-on-one consultation with Dr. Rudick for her thoroughness and care in explaining the procedure and rationale to me. I felt that she didn't dilute or in any way gloss over any relevant information, which was important to me....I'm in the beginning stages for egg freezing. Dr. Rudick and I discussed medications in general terms as well as PCOS and my past blood results, and I would like to have heard more specifics, but this is something that I will follow up on. She was thorough and thoughtful in explaining the procedure and rationale.
I'm still learning to navigate the clinic's system [Columbia University]. I think more specific information and follow-up up front would be helpful.... There was an initial confusion around which blood tests I was supposed to take. I expected the first consultation to be fairly straight forward, but when there was a small confusion, they did ask and clarify for me. There is also a billing issue that we are currently sorting through, though I would've appreciated more concrete information up front.
Age
36
Treated
2019
Success with this Doc
?
Race
European
Income
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
Egg Freezing
Diagnosis
9
8
How was your experience with Briana Rudick at Columbia University?
I saw Dr. Rudick for an initial consultation for future egg freezing as well as a full workup. I appreciated my one-on-one consultation with Dr. Rudick for her thoroughness and care in explaining the procedure and rationale to me. I felt that she didn't dilute or in any way gloss over any relevant information, which was important to me.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
I'm still learning to navigate the system of this clinic and it might've been helpful to ask the doctor more about that. But our one-on-one interaction was good.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
Dr. Rudick was thoughtful and thorough in her explanation and also listened to my questions with care.
Describe the protocols Briana Rudick used in your cycles at Columbia University and their degree of success.
I'm in the beginning stages for egg freezing. Dr. Rudick and I discussed medications in general terms as well as PCOS and my past blood results, and I would like to have heard more specifics, but this is something that I will follow up on. She was thorough and thoughtful in explaining the procedure and rationale.
Describe your experience with the nursing staff.
I'm still in the beginning stages, so I had only one blood draw so far. The nurse was thoughtful in asking me if I wanted to lie down (before even knowing if I was sensitive to having blood drawn). There was a bit of a clarification needed about which tests I was taking, but that issue/miscommunication wasn't the fault of the nurses.
Describe your experience with Columbia University.
I'm still learning to navigate the clinic's system. I think more specific information and follow-up up front would be helpful. I went to a previous clinic for the initial consultation where I was given much more detailed information right from the get-go in terms of logistical matters, and this clinic feels a bit hands off so far, but again, I'm just starting, so perhaps that will change once I'm further into the process.
Describe the costs associated with your care under Briana Rudick at Columbia University.
Still being determined.
What specific things went wrong at Columbia University?
  • Provided conflicting information
9
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
10
Dr. McConnel has a warm and direct bedside manner. She is very knowledgeable and factual and will answer any and all questions, but she is also caring and conveys enough warmth and compassion as she shares options, test results or the like. She always calls me personally with information to share about my results, particularly when they are difficult like when the last PGS testing resulted in no viable embryos....As we progressed through 3 IUIs she suggested the option to move towards IVF but I didn’t feel pressured by her at all. She gave us all the information we needed to make the big decision and was willing to work with anything we wanted to do.
The Columbia Fertility office is awesome! They average length of my morning monitoring appointments was about 20mins which I really appreciated because I can have an appointment at 7 and still get to work by 8. They assigned me a person for financial questions, a nurse care coordinator, and someone to help with pharmacy issues. There was always someone I could ask to get any question answered. They are always friendly and I am on first name basis with a few of the receptionists and phlebotomists.
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
10
How was your experience with Rachel McConnell at Columbia University?
When we first met Dr Mc Connell I was immediately at ease with her and felt in good hands because of her vast knowledge about her area of expertise. She answered all our questions and made sure to get every preliminary test done so that we could have all the information we needed to move forward. As we progressed through 3 IUIs she suggested the option to move towards IVF but I didn’t feel pressured by her at all. She gave us all the information we needed to make the big decision and was willing to work with anything we wanted to do. After two IVF cycles, I inquired about donor eggs as well and she gave me all the information about that process, even though we weren’t ready to take that step yet. Another thing I really appreciate about Dr McConnell is that she always goes out of her way to be the one to do my morning monitoring if she is in the office. It’s a big office and for monitoring I don’t always see her, but I appreciate that she looks out for me and is there when she can be. We have developed a nice relationship and we are able to joke and connect as people not just as doctor and patient. I trust her expertise completely and I feel very lucky that I found her on my first try with a doctor. I will say that I don’t particularly need a doctor who is gushingly warm so Dr McConnell is great for me. She is sensitive when needed but tends to be very matter-of-fact which I appreciate, but I mention here because some people really might want a more warm bedside manner.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
I would advise any prospective patient of Dr McConnell to ask any questions they have because she is more than willing to answer and fertility treatments can be daunting and there is so much to learn.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
Dr. McConnel has a warm and direct bedside manner. She is very knowledgeable and factual and will answer any and all questions, but she is also caring and conveys enough warmth and compassion as she shares options, test results or the like. She always calls me personally with information to share about my results, particularly when they are difficult like when the last PGS testing resulted in no viable embryos. She is not pushy and is willing to go along with the ideas I suggest as well as help me understand what other options are available. I have appreciated her warm candor a lot.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
The first three cycles I did a basic IUI protocol with Clomid and a trigger shot. Dr McConnell has diagnosed me with low ovarian reserve, a blocked Fallopian tube and some male factor infertility in my partner but she wanted to start with a least invasive procedure and work up. I appreciated this because it also eased me into the treatments and shots as the IVF cycles we did later were much more involved. When we did our first IVF I was on Gonal-F, Menopur and later Cetrotide to prevent premature ovulation al followed with a Gonadotropin trigger shot. We did subcutaneous injections for everything - except the trigger shot. This first retrieval yielded 3 eggs but none made it to blastocyst stage. The second retrieval cycle we did a similar protocol but she upped the Gonal-F dosage to 450 from 300 units. That time we got one embryo and did a transfer supported by Oral Estrogen and Progesterone shots. The transfer was unsuccessful. We went back in for a consultation and decided to adjust some things for the third round including doing all shots intramuscularly - which Dr McConnell said could possibly increase absorption rates. In addition to the Gonal-F and Menopur, the third time she added Lupron shots. This time we retrieved 5 eggs and 3 made it to blastocyst but after PGS testing unfortunately none were genetically normal so there weren’t any to transfer. If we had done a transfer however, Dr McConnell had gotten me going on a mock transfer cycle to test my uterine lining with an ERA procedure to give us more information about the quality of the lining so that we could adjust the dosage of Progesterone or estrogen as needed to get the lining ideal for implantation.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina )
I was assigned Nurse Katrina as my care coordinator and she was great. She would always return my calls quickly and was very helpful with any questions I had during the process. All the nursing staff I encountered at this office was great.
Describe your experience with Columbia University.
The Columbia Fertility office is awesome! They average length of my morning monitoring appointments was about 20mins which I really appreciated because I can have an appointment at 7 and still get to work by 8. They assigned me a person for financial questions, a nurse care coordinator, and someone to help with pharmacy issues. There was always someone I could ask to get any question answered. They are always friendly and I am on first name basis with a few of the receptionists and phlebotomists. I feel very comfortable there and welcome and really at home there. Even though they have so many patients they really try to make you feel welcome.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
This is all very relative to the patient’s insurance but for me I usually had a $25 copay for the morning monitoring. The IUI costs were largely covered by my insurance per NYS law. I had a few balances I had to pay but it wasn’t much. I also had three rounds of IVF covered through my husband’s insurance, so there were costs associated with that, but again not all out of pocket. The PGS testing was a separate $3000 to a company each time and we had some other costs associated with freezing some of my husband’s sperm due to his travel in zika areas.
Describe Rachel McConnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. McConnell had a strong preference for transferring only a single embryo with my situation. I think it makes the most sense because I have only gotten one viable embryo after three transfers. She also doesn’t think that there is enough evidence that multiple embryo transfer increases chances. For me it wasn’t a big deal because I didn’t get many embryos anyway, but I can see this being an issue for others.
10
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
10
10
I always appreciated how kind Dr. Rudick was, but mainly, she was incredibly knowledgeable and made me feel very confident about her work during my visits and treatments in the clinic. Dr. Rudick always educated both my husband and I during our visits at the facility and guided us during the whole process. Lastly, Dr. Rudick was always accessible for questions and concerns.
I like that all emails sent from the facility [Columbia University] are secured, and only the Fertility Clinic has access to see your medical records regarding your treatments. ... the Front Desk team that worked during the weekdays are super nice with patients and are always in a great mood. They are very proactive and kind. ... Julissa Mota [nurse] was phenomenal with me! She was very kind and understanding during my whole process at the facility.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Race
Latino
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
10
10
How was your experience with Briana Rudick at Columbia University?
Dr. Rudick was absolutely amazing with my husband and I during this whole process! Ever since, I read her online Overview and saw her introduction video on the Columbia OB/GYN website, I knew that Dr. Rudick was the right doctor for me. I appreciated how she showed compassion for her patients and their experiences. I always appreciated how kind Dr. Rudick was, but mainly, she was incredibly knowledgeable and made me feel very confident about her work during my visits and treatments in the clinic. Dr. Rudick always educated both my husband and I during our visits at the facility and guided us during the whole process. Lastly, Dr. Rudick was always accessible for questions and concerns. She was very responsive to my emails, which was much appreciated when I wasn't feeling well or was experiencing symptoms from my treatment. I was very happy, and I am very thankful for Dr. Rudick's work.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
N/A
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
I felt that I was treated like a human with Dr. Rudick because she was very kind, understanding and empathetic.
Describe the protocols Briana Rudick used in your cycles at Columbia University and their degree of success.
From what I can remember, I did a few tests at the beginning of my visits to ensure I was in the right track, such as checking my hormone levels, a brain MRI, blood work, genetic tests, etc. After these initial tests, I was prescribed to take a small amount of Cabergoline once a week to balance my prolactin levels. My blood work and uterus were screened frequently in order to see my progress. During my first IUI try, I took Clomid, and for the last two IUIs, I took Letrozole which I was able to get pregnant with. On the 3rd IUI, I was able to get pregnant with twins :)
Describe your experience with your nurse at Columbia University. (Assigned nurse: Julissa Mota)
Julissa Mota was phenomenal with me! She was very kind and understanding during my whole process at the facility. Julissa also speaks Spanish which is my mother tongue language, and that made it easy for me to communicate with her. Julissa was very responsive with emails and phone calls. She was great in following up with me in a great timely manner and kept me in the loop about my test results and next steps. The whole nursing team was super nice and empathic during my visits at the clinic. They always tried to life my spirits, which I appreciated. Also, the Front Desk team that worked during the weekdays are super nice with patients and are always in a great mood. They are very proactive and kind.
Describe your experience with Columbia University.
The facility has an elegant look and is on a private floor. I did like that the office is located in Midtown Manhattan, which makes it easy for many New Yorkers to get there. Also, I like that all emails sent from the facility are secured, and only the Fertility Clinic has access to see your medical records regarding your treatments.
Describe the costs associated with your care under Briana Rudick at Columbia University.
During my visits at the facility, I had two insurance, Aetna and Empire BlueCross BlueShield, and they both covered my IUIs treatments, etc.
10
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29
Treated
2019
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Other
10
10
Dr. Forman absolutely takes the time to sit down with you hear your story and explain his hypothesis. Even before you start explaining, he shows he has studied your medical history thoroughly. When contacting him, he always know perfectly well who you and your partner are and is on top of thing 24-7.... He´s straightforward in a way in which you understand perfectly well what you are getting into and have realistic expectations of what´s to come. He explains every detail with patience and takes all the questions you want to ask.
Columbia University Fertility Center is absolutely great. The place itself is spacious, full of light, super clean. The staff have everything organized and coordinated perfectly. There can be days (Fridays) when it gets a bit crowded, but, in general, it´s rather calm and respect your times. I am very surprised with their punctuality and how well organized everything is.... The nursing team is great, they´re efficient, they make you feel safe and at ease.
Age
29
Treated
2019
Success with this Doc
?
Race
European, Latino
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Other
10
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman takes time to evaluate and analyse each patient´s particular history and needs. He´s straightforward in a way in which you understand perfectly well what you are getting into and have realistic expectations of what´s to come. He explains every detail with patience and takes all the questions you want to ask. He´s very professional, serious, and gained our trust since day one.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Take advantage of the fact that he answers all his emails within an hour. Ask every doubt you have, he´ll be there.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman absolutely takes the time to sit down with you hear your story and explain his hypothesis. Even before you start explaining, he shows he has studied your medical history thoroughly. When contacting him, he always know perfectly well who you and your partner are and is on top of thing 24-7.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
We started out with a medium dose of Clomid, ater having tried Letrozole with my general Ob-Gyn before with no reaction at all. The response with Clomid was slow but there was a reaction and had my ovulation induced with Ovidrell and an IUI performed two days later. I am still waiting to know the results.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Christine Helbo)
The nursing team is great, they´re efficient, they make you feel safe and at ease.
Describe your experience with Columbia University.
Columbia University Fertility Center is absolutely great. The place itself is spacious, full of light, super clean. The staff have everything organized and coordinated perfectly. There can be days (Fridays) when it gets a bit crowded, but, in general, it´s rather calm and respect your times. I am very surprised with their punctuality and how well organized everything is.
Describe the costs associated with your care under Eric Forman at Columbia University.
Until now, we have only spent about $2000 out of pocket, but our insurance is covering most of it, about 90% of it up until now.
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We haven´t gotten to that on my case but he has pointed out that he prefers single ebryo tranfer to reduce risk of multiples.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 4 IVF
Diagnosis
Poor Egg Quality
10
10
Dr Forman was my 3rd fertility doctor after going to other IVF clinics in NYC. His level of personal attention and detail is amazing. He never rushes you and takes a lot of time to answer your questions. He really took a lot of time to understand why my IVF response was poor to make a customized plan for me ... Dr Forman took a lot of time to read through my reports and understand our case.
Overall, we had a great experience at Columbia. Strengths: you need to schedule your monitoring appointments, so I never waited too long for my ultrasound/ blood work, the front desk is very friendly and helpful and the clinic is very clean. Weaknesses: sometimes things can appear a bit disorganized here as they are so busy. They are also very simple and don't have any of the fluff like other clinics like bottled water, snacks, etc.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
South Asian
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Poor Egg Quality
10
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman is truly amazing. I had previous IVF treatments at 2 different clinics across NYC and went to Dr Forman after being suggested to go for an egg donor with my previous clinic. Dr Forman took a lot of time to read through my reports and understand our case. During our 1st visit, he told us that we are too young and early in our journey to give up and can try different protocols. I went through 2 IVF cycles with Dr Forman and he changed the protocol during each cycle to try something new so that it could give me a fresh chance to get more embryos due to poor egg quality. Even when we were undergoing our transfer process, he insisted we try a natural cycle transfer protocol instead of doing the usual medicated ones to see if it helps increase our chances. Dr Forman's communication is immaculate! I never had to wait for more than an hour to get his response via email.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Listen carefully to what he says and trust his judgement and ability to try something new.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr Forman was my 3rd fertility doctor after going to other IVF clinics in NYC. His level of personal attention and detail is amazing. He never rushes you and takes a lot of time to answer your questions. He really took a lot of time to understand why my IVF response was poor to make a customized plan for me
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
With my previous IVF cycle, I did not get any embryos due to poor egg quality. During our first IVF cycle, Dr Forman reduced the dose of Menopur for the first few days to help curb my estrogen levels since my eggs were maturing too early leading to poor egg quality. The cycle lasted a few more days but he wanted to ensure that the follicles were a good size and did not mature too early before retrieval. I was able to get 1 day 6 embryo from this cycle. With my 2nd IVF cycle, Dr Forman tried the long Lupron protocol to help improve egg quality. I was doing a micro dose of Lupron for about 2-3 weeks before starting actual IVF medication. This cycle gave us 2 embryos. We then did the ERA test since we had 2 failed transfer cycles with our very first IVF treatment at another clinic. Dr Forman wanted to make sure that we were transfering the embryo at the right time since some women have shifted windows of implantation. The test came back at the right window for previous transfers. Dr Forman then decided to do a natural cycle transfer for us to try something new and see if it works better with my body this time.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Christine )
Christine was my nurse and care coordinator and she was great. She always followed up with my instructions on time and was very prompt with answering all my questions and putting in medication requests.
Describe your experience with Columbia University.
Overall, we had a great experience at Columbia. Strengths: you need to schedule your monitoring appointments, so I never waited too long for my ultrasound/ blood work, the front desk is very friendly and helpful and the clinic is very clean. Weaknesses: sometimes things can appear a bit disorganized here as they are so busy. They are also very simple and don't have any of the fluff like other clinics like bottled water, snacks, etc.
Describe the costs associated with your care under Eric Forman at Columbia University.
We went to Dr Forman after 2 IVF cycles at other clinics. So we had already met our deductible and out of pocket, so our insurance covered most of it. Some high level costs we paid for are: Medications - $900 Embryo freezing - $1200 Embryo thawing - $700 Monitoring - $250 (combining all co-pays) ERA test - $800 (not covered by insurance)
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr Forman has a vert strong preference to transfer only 1 embryo if you are &lt;35. I wanted to transfer all 3 embryos due to previous failed transfer but he strongly advocated for 1 embryo transfer since he thought it was very risky to transfer multiple ones.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
8
10
Dr. Forman was a kind and gentle man who was incredibly well informed, well trained and handled all communications and procedures with great attention and care. From our initial meeting to our most recent, he has taken the time to review all our concerns, teach us the necessary science and let us work through the options. I feel we were in charge of the decision(s) we made and always felt I was informed.
Columbia Fertility is a wonderful practice. I felt like a dignified, respected patient. It wasn't like some clinics I have heard of where the lobby is always packed like some kind of baby-making factory. Everyone who works at the front desk is happy and helpful. The practice is clean/modern and well run.... Christine was a delight to work with. Very communicative throughout the process and kind during our many visits!
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
8
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman was a kind and gentle man who was incredibly well informed, well trained and handled all communications and procedures with great attention and care. From our initial meeting to our most recent, he has taken the time to review all our concerns, teach us the necessary science and let us work through the options. I feel we were in charge of the decision(s) we made and always felt I was informed.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
IVF is always a choice. There is a huge amount of pressure, when seeing a fertility doctor, to get pregnant as soon as possible--but making each decision with your partner, without pressure from anyone else is very important.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman and his staff were very kind, informative, educated, clear and concise. They treated me just the way I treat others!
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
We elected not to move to IVF treatment just yet. My fiance has male factor infertility that could potentially be solved through surgery. As I am young and in good fertile health, we elected to wait to pursue IVF until after the surgery is complete and hopefully the sperm quality is much higher quality.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Christine and Gertrude)
Christine was a delight to work with. Very communicative throughout the process and kind during our many visits!
Describe your experience with Columbia University.
Columbia Fertility is a wonderful practice. I felt like a dignified, respected patient. It wasn't like some clinics I have heard of where the lobby is always packed like some kind of baby-making factory. Everyone who works at the front desk is happy and helpful. The practice is clean/modern and well run.
Describe the costs associated with your care under Eric Forman at Columbia University.
Dr. Forman and his practice took our insurance. So the costs were not too bad for the variety of tests we needed. We didn't choose to pursue IVF just yet--so we weren't hit with the huge IVF+ bills.
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Forman said he rarely transfers multiple embryos (only in extreme cases). At first I wasn't aware that single embryo transfer was preferred due to the increased risk to mother and child--but after learning a great amount during the course of our journey, I would not see a doctor who regularly practiced multiple embryo transfer.
8
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Forman at Columbia University.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
42 - 43
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF, Egg Freezing
Diagnosis
Uterine Fibroids, Other
9
9
She [Dr. McConnell] is very warm and smart. You gain a sense of co fidence and reassurance when speaking with her. I appreciated that she took her time to explain concepts and reviewed our concerns with us one by one. ... I am still in process but given our later age dual miscarriages and the fact that we are able to get pregnant IVF with genetic testing. (PGS) was recommended.
I wish they [Columbia U] would expand the capacity of the portal so that we play less phone tag and increase clear and direct communication. Warm staff and a hopeful one which is especially needed during stressful times. I like the ancillary service connections they make too (acupuncture) ... The billing person did not receive the message that we wanted to pay using possibly an alt insurance. It was not processed so we got a whopping bill for one test. TRhis was disappointing
Age
42 - 43
Treated
2018 - 2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Egg Freezing
Diagnosis
Uterine Fibroids, Other
9
9
How was your experience with Rachel McConnell at Columbia University?
She is very warm and smart. You gain a sense of co fidence and reassurance when speaking with her. I appreciated that she took her time to explain concepts and reviewed our concerns with us one by one.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Bring your questions with you that you could sister ahead of time and while there. She is readily available when in front of you and welcomes your questions. After she leaves the room you work with staff so it can be some phone tag getting back to her. So ask away when you have face to face time!
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
Human I felt mostly. It is a busy practice so one should be prepared with questions and ask while she’s there. Her spirit is warm and she took her time. Her staff always tried to help me but sometimes info was lost in the process of transfer. The postal does not post results yet so you may play phone tag I. Getting someone on the phone to review. However everyone was warm
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
I am still in process but given our later age dual miscarriages and the fact that we are able to get pregnant IVF with genetic testing. (PGS) was recommended. Hatching service will be done as well. We also did the genetic testing prior to starting IVF cycle We learned that my husband has one gene for a disorder that could be passed to embryo however because I did not carry this we are not at risk. She was frank about the fact that he did not require testing if we wanted to save money but that it might delay our schedule 3-6 weeks. With this knowledge we were able to move ahead. She was frank that she did not know the cost of this test if paying or of pocket. We ended up with a whopping bill bit we should have followed up with the financial folks PRIOR to leaving office to learn details and if we wanted to proceed. We will freeze embryos that are not implanted for future use. She was nonjudgmental about our decisions on what to do with embryo we do or do not use which is key since it’s a very sensitive matter.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina and angela)
They are very willing to speak to us especially by email which I appreciated. When trying to reach by phone that is very difficult of you miss the call and have to call them back. Lots on phone tag. But I am fingind email best. I wish that I had access to results and more explanation on interpretation. However the portal does not provide this so that you have to request results more easily when in the office itself. Once they write the instructions down it became more easily understood otherwise I found the info jumbled. So I appreciated written and a call. I was emailed but missed the time sensitive email. This I almost missed a months schedule from this miscommunication so I would have appreciated receiving a call to inform me that en email was sent of they hadn’t heard back in 48-72 hours. This is especially for time sensitive matters. In general they are a warm and excited staff and that makes a big difference
Describe your experience with Columbia University.
I wish they would expand the capacity of the portal so that we play less phone tag and increase clear and direct communication. Warm staff and a hopeful one which is especially needed during stressful times. I like the ancillary service connections they make too (acupuncture)
Describe the costs associated with your care under Rachel McConnell at Columbia University.
Still ongoing. I dont have that much insurance coverage. So I believe it will be about $24,000. I had considered a more affordable center but the wait times were significant and the level of o ersight was diminished
Describe Rachel McConnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We appreciated the fact that she reviewed the research about the services provided and allowed us to understand the science behind the number of embryos to be transferred at my age and risk factors
What specific things went wrong at Columbia University?
  • Failed to convey critical information
9
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Columbia University
West Harrison
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Rachel McConnell at Columbia University.

Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
?
Treatment
7 IUI
Diagnosis
Unexplained
8
7
Dr Rudick is probably the nicest doctor I've met. She is not fake nice, she is just a genuinely nice person. She is also really smart and has taken her time with us during our one on one meetings. However when I see her for my sono's I don't get to ask her questions. That said, the doctors are super busy and its not so called meeting time.... She is compassionate and relatable. However, I did feel a bit lost, like why am I doing what I am doing. What is the reason, why 1,2, or 3 IUI's, why not something else.
Columbia has a great new office in the same building that they were in but in the penthouse now. The place is soothing, clean, and nice to wait in. The wait times have drastically decreased. The morning appointments are super fast. They are quite organized, I've just seen a bit of line once. The front desk women are lovely. Always smiling and supportive. Overall my experiences there have been good. Hope it stays that way.
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
?
Race
South Asian
Income
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI
Diagnosis
Unexplained
8
7
How was your experience with Briana Rudick at Columbia University?
Dr Rudick is probably the nicest doctor I've met. She is not fake nice, she is just a genuinely nice person. She is also really smart and has taken her time with us during our one on one meetings. However when I see her for my sono's I don't get to ask her questions. That said, the doctors are super busy and its not so called meeting time. Things haven't really gone our way this time round, by this time round I mean that I have been able to conceive through this clinic once before. Our insurance was not great and it took forever for us to get our diagnostic stuff taken care of, it was also very confusing, we changed our insurance but apparently didn't tell billing in time, just told the front desk. One would think front desk would tell billing but that is not the case. This delayed our start date for treatment. We did way too many IUIs, couple of which we did because we were under the impression that the IVF lab was closed for the whole of Jan. And then we realized that we could have still kicked off a IVF cycle since the labs do open by the second half of the month. A lot of this information was hazy and unclear. I feel we've lost a lot of time because of a lot of factors, none of which are directly related to Dr Rudick.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
She is compassionate and relatable. However, I did feel a bit lost, like why am I doing what I am doing. What is the reason, why 1,2, or 3 IUI's, why not something else. Is this related to my age, something else? I feel that if I asked questions I would get an answer but if I didn't I wouldn't really know why I was doing the treatments I was. A reason for this could also be because we have unexplained infertility and there are routine treatments for that.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
Dr Rudick always makes me feel like a human. Columbia as a clinic has changed a lot in the past 3 years as well. I went there to conceive my first child in 2016 and it was a mess. It feels quite congenial now. That could be also because they see me day in and out. Conceiving our second child has been a longer and a more arduos process than the first one.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Julissa)
The care staff has been great. The nurses I have been working with (Julissa and Katherine(?)) are both super compassionate lovely people.
Describe your experience with Columbia University.
Columbia has a great new office in the same building that they were in but in the penthouse now. The place is soothing, clean, and nice to wait in. The wait times have drastically decreased. The morning appointments are super fast. They are quite organized, I've just seen a bit of line once. The front desk women are lovely. Always smiling and supportive. Overall my experiences there have been good. Hope it stays that way.
Describe the costs associated with your care under Briana Rudick at Columbia University.
We are paying out of pocket for IVF and medication. All of IUI procedures and costs were covered. They don't have a payments plan for IVF by the way. I thought I read a review saying that they did.
8
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
42
Treated
2019
Success with this Doc
?
Treatment
IUI
Diagnosis
Tubal Blockage
6
7
Dr Grosasman Becht is very professional. She maintains a constant smile on her face when discussing my care(the smile sometimes come across as rehearsed rather than genuine). She covers all aspects of my care including benefits vs risk of each drug I have been prescribed.... She takes my personal account of how I think my body functions(eg. Left /right side ovulation on any given month based on my experience throughout my teen to adult years) without being dismissive.
I have found the clinic [Columbia University] to be organized. They are accommodating to patients on weekends (walk-ins). The front desk staff are welcoming. I am usually in and out of the clinic within half hour or so for blood work and ultrasound. Wait time may be a bit longer for follow up visits with my doctor. The earlier your appointment is the quicker you are seen. I like the consistent flow from one procedure to the next. I do wish I saw my Primary Physician more often for the ultrasounds rather than any Physician who is present that morning.
Age
42
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Tubal Blockage
6
7
How was your experience with Lisa Grossman Becht at Columbia University?
Dr Grossman-Becht is polite and profession which for me allows me to feel comfortable to ask questions. She makes effort to explain procedures as well as test results. She is a practical but positive MD. She covers all the possibilities of my care including alternative treatment if the current treatment fails. She takes my personal account of how I think my body functions(eg. Left /right side ovulation on any given month based on my experience throughout my teen to adult years) without being dismissive.
What's one piece of advice would you give a prospective patient of Lisa Grossman Becht at Columbia University?
Write down all the questions you need answers to before consultation/visit. She will answer your questions.
During treatment, were you treated like a number or a human with Lisa Grossman Becht at Columbia University?
Dr Grosasman Becht is very professional. She maintains a constant smile on her face when discussing my care(the smile sometimes come across as rehearsed rather than genuine). She covers all aspects of my care including benefits vs risk of each drug I have been prescribed. So far, her team has been good with communicating pertinent information/updates.
Describe the protocols Lisa Grossman Becht used in your cycles at Columbia University and their degree of success.
My treatment included IUI protocol with blood work and ultrasound on day 2-4 Followed by a phone call that day to start taking Clomid 50mg for 5days (2 pills). Ultrasound and blood work to check hormone levels and follicles for size at approximately day 8-10. May have another ultrasound 3 or so days later to reassess follicle size and uterus lining thickness. This is followed by a trigger shot of ovidril the morning of the day prior to IUI date. The IUI was cancelled because I was going to travel to a Zika territory. I am now following the same protocol for pending IUI but instead of Clomid, I am taking Letrozole 2.5mg.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Varda Souverain)
My nurse is efficient in communicating information regarding my care. She responds in a timely manner to my emails. The is reassuring and professional. I truly believe she has my care in her best interest even though it is the doctor who makes decisions.
Describe your experience with Columbia University.
I have found the clinic to be organized. They are accommodating to patients on weekends (walk-ins). The front desk staff are welcoming. I am usually in and out of the clinic within half hour or so for blood work and ultrasound. Wait time may be a bit longer for follow up visits with my doctor. The earlier your appointment is the quicker you are seen. I like the consistent flow from one procedure to the next. I do wish I saw my Primary Physician more often for the ultrasounds rather than any Physician who is present that morning.
Describe the costs associated with your care under Lisa Grossman Becht at Columbia University.
billed amount for Dr Grossman :530.00 amount allowed by insurance$151.00 amount paid: $151.00. These amounts are higher for Physicians who seem to have more years of experience when they perform my ultrasound. My medications/treatment is not covered by insurance and is paid out of pocket. IUI cost $2649.50
6
Doctor
Lisa Grossman Becht
Communication
Compassion
Explained risks
Frequency seen during appointments
7
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Lisa Grossman Becht at Columbia University.

Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Other
10
9
Dr. Forman goes above and beyond to answer every question you have, consider all your specific circumstances, and give you as much information as you need. He's very professional and can report results in a straightforward manner, but he also understands what an emotional rollercoaster IVF is and makes himself extremely available for his patients.... Dr. Forman is the best doctor I've had across the board and has elevated my standards for medical care. Never before had I met a doctor who emailed me back (from his direct email, not through some labyrinthine portal system run by a staff person)
Columbia seems to have made an effort to cut down on wait time. I never had to wait more than 10 minutes--very important when you're trying to squeeze these appointments in before work. All the doctors I saw for ultrasounds seemed very kind and knowledgeable. The financial coordinator overall was very helpful, but my one complaint is that I sometimes had to email repeatedly to get the information I needed.... $3K to develop a genetic probe $3K for PGS/PGD testing of up to 12 embryos
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Other
10
9
How was your experience with Eric Forman at Columbia University?
Dr. Forman is the best doctor I've had across the board and has elevated my standards for medical care. Never before had I met a doctor who emailed me back (from his direct email, not through some labyrinthine portal system run by a staff person) always within the day, often within the hour, and sometimes within minutes! He made it a priority to do my transfer himself and did two of my three retrievals; for the one retrieval he couldn't do, he called me the night before to go over what to expect and check if I had any questions. When my first retrieval didn't yield the desired results, he spent an hour on the phone with me to review what had happened and discuss protocol shifts. He validated my frustration but also left me feeling hopeful and, sure enough, the next outcome was better. He also was willing to share as much information as my neurotic brain required, including sending me my follicle measurement and hormone level charts, doing side-by-side comparisons of rounds, etc. Even after I got pregnant and "graduated" out of the IVF clinic, when I reached out with a concern Dr. Forman quickly offered me an appointment and had me in for a blood draw to confirm that all was okay. I ended up doing a CVS to confirm the PGD/PGS testing (the reason we had done IVF), and while I was no longer officially his patient at that point, he still reached out beforehand to wish me luck and later followed up to ask how it went. While Dr. Forman is not overly demonstrative and his manner didn't at first strike me as super smiley or warm, he shows his care through his actions and patient outcomes. With a process as emotionally challenging as IVF, he's the doctor you want managing your treatment. I can't recommend him highly enough.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Ask him everything. He is extremely knowledgeable and can give you as many detail as you want but won't overwhelm you with jargon if that's not your speed.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman goes above and beyond to answer every question you have, consider all your specific circumstances, and give you as much information as you need. He's very professional and can report results in a straightforward manner, but he also understands what an emotional rollercoaster IVF is and makes himself extremely available for his patients.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
We saw Dr. Forman for IVF with PGD after learning I carried an x-linked disease. He was willing to do a repeat genetic panel to confirm the diagnosis. We eventually did three rounds of stimulation drugs: Round 1 - 150 Follistim and 150 Menopur, then Ganirelix, then 10000 HcG. Yield: 14 eggs, 7 mature, 6 fertilized, 2 made it to blastocyst. Round 2 - 300 Follistim and 150 Menopur, then Ganirelix, then 5000 HcG and Lupron (dual trigger) Yield: 15 eggs, 7 mature, 7 fertilized, 6 made it blastocyst. Round 3 - Estradiol to suppress before starting (because I'd had a leading follicle in between rounds that led us to delay). Same medication regimen as Round 2. Yield: 25 eggs, 15 mature, 13 fertilized, 7 made it to blastocyst. The thinking was that increasing the stim dosage would improve possibly both my egg yield and the number of embryos that made it to day 5. The thinking behind the Lupron was that it might help my egg maturity ratio. Neither was a perfect fix, but the results kept improving overall, so we were pleased. We had to do three rounds because few embryos passed both the PGS and PGD testing, and we wanted to do a transfer with a couple embryos banked. Before the FET, we did progesterone shots and estrogen pills, and the first one took!
Describe your experience with your nurse at Columbia University.
Wonderful! Jenny did a lot of my blood draws and gave me such comfort during those 7 a.m. needle in the arm appointments (and also never left a bruise). Christine and Tiffany did a lot of the communication about medication and appointments and were clear and prompt.
Describe your experience with Columbia University.
Columbia seems to have made an effort to cut down on wait time. I never had to wait more than 10 minutes--very important when you're trying to squeeze these appointments in before work. All the doctors I saw for ultrasounds seemed very kind and knowledgeable. The financial coordinator overall was very helpful, but my one complaint is that I sometimes had to email repeatedly to get the information I needed.
Describe the costs associated with your care under Eric Forman at Columbia University.
$3K to develop a genetic probe $3K for PGS/PGD testing of up to 12 embryos $10K out-of-pocket in meds for three retrievals, 1 transfer, and hormones for first 10 weeks of pregnancy My insurance miraculously covered my three retrievals and transfer with copays, which I'm still adding up--but are probably around $600 (as opposed to the $10K I feared)
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Forman I believe is a pioneer in eSET and strongly believes in this approach.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Eric Forman
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Eric Forman at Columbia University.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
When I first met Dr Rudick, I wasn’t 100% sure about her. I felt like she came off as slightly condescending. Working with her longer though I realized that it wasn’t really her talking down to us...A year later, I am pregnant and love Dr Rudick’s frank and honest approach of laying out all of the information without sugar coating...we only ended up getting one PGS tested normal embryo...suggested possibly doing another cycle to get more embryos (especially since we hope for another child in the future), as well as specific uterine lining tests if we wanted to move forward with the single good embryo.
I had a complication with my egg retrieval and Dr Rudick (as well as others at Columbia) followed up with extreme concern and care. They corresponded with the ER doctors and with my husband and myself several times a day to check in and make sure I was okay...Julissa [nurse] was lovely and very kind. She would call or email me with results after every test and had a very clear communication style when it came to the intricacies of the IVF stimulation protocol which is quite complicated and nonsensical for a first timer.
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
Yes
Race
European, East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
10
How was your experience with Briana Rudick at Columbia University?
Dr Rudick explains everything very plainly and honestly. The longer I worked with her the more I liked her. She continues to have an upbeat outlook even though things did not always go the way we wanted them to, but not so much as to be Pollyanna-ish or falsely optimistic. She is results oriented and always forward moving - don’t expect her to linger on why something didn’t work or to have an incredibly emotional conversation about your disappointment. When a result is less than perfect, she’s looking at what to do to optimize that result, or change course to something better/more effective. I always felt like she took my questions very seriously and answered them with thought and care, either in person, on the phone, or via email.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
When I first met Dr Rudick, I wasn’t 100% sure about her. I felt like she came off as slightly condescending. Working with her longer though I realized that it wasn’t really her talking down to us - getting started with fertility treatments, there is an incredible deluge of information thrown at you. Even if you feel like you’ve done your research and have an idea of how everything works, actually going to the clinic for your consult can be overwhelming. A year later, I am pregnant and love Dr Rudick’s frank and honest approach of laying out all of the information without sugar coating.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
Dr Rudick was always quick to answer my questions either over the phone or via secure email. She provided thoughtful responses, and it felt like she always gave me the honest truth, even when it was not what I wanted to hear, in a very informative, but kind manner. I had a complication with my egg retrieval and Dr Rudick (as well as others at Columbia) followed up with extreme concern and care. They corresponded with the ER doctors and with my husband and myself several times a day to check in and make sure I was okay.
Describe the protocols Briana Rudick used in your cycles at Columbia University and their degree of success.
I did four unsuccessful IUI cycles. We wanted to start with the least invasive procedures first, especially since I was working a very high stress job which I didn’t want to combine with IVF. The first two were with Clomid, which I HATED. The second IUI never even came to fruition, as the Clomid gave me a cyst that prevented doing the actual IUI. We did the next two with no drugs, despite the fact that she warned us of a very low (1 - 2%) success rate. This was our choice & she was supportive of it. After my job ended, we did two rounds of IVF stimulation for frozen transfers. The first one egg retrieval was a disaster - no one’s fault, but I suffered internal bleeding and ended up in the hospital for three days and needing a blood transfusion. Internal bleeding is an uncommon side effect, but known risk of egg retrieval listed on the paperwork that you sign before your surgery. Dr Rudick and the other staff at Columbia were extremely helpful and caring at this time - talking on the phone to my husband and my doctors at the hospital I ended up with to explain and follow up for three days. They were constantly checking in with me to see how I was doing. After all of that, we only ended up getting one PGS tested normal embryo. Dr Rudick suggested possibly doing another cycle to get more embryos (especially since we hope for another child in the future), as well as specific uterine lining tests if we wanted to move forward with the single good embryo. We did another round of stimulation, which a slightly different medicine protocol. This one was a breeze & yielded four PGS normal embryos, two of which were seven-day embryos. Dr Rudick was very flexible with timing and encouraged me to do the transfer once another work project had been completed so that I could take it easy surrounding the transfer. (My work is very intense with long hours & plenty of stress). It worked & I am currently 8 weeks pregnant! I’m on a progesterone suppository until 10 weeks to further support the pregnancy. We’ve been in for sonograms every weeks for the past three weeks, and are now moving on to a regular midwife practice.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Julissa Mota)
Julissa was lovely and very kind. She would call or email me with results after every test and had a very clear communication style when it came to the intricacies of the IVF stimulation protocol which is quite complicated and nonsensical for a first timer. The two nurses who drawl blood were wonderful. They helped me get over a lifelong fear of needles that I thought would prevent me from doing IVF all-together.
Describe your experience with Columbia University.
Clean, pleasant, and sometimes incredibly crowded in the mornings for monitoring. The front desk staff are very nice. The Nordstrom flagship store just opened in the same building, so the surrounding area/getting into the building has gotten a little crazy, but it’s nothing that your average New Yorker can’t handle.
Describe your experience with your monitoring appointments at Columbia University.
They sometimes made specific appointments, but you could also walk in between 7 and 9:30 (if I recall correctly). The mornings were often very busy, a couple of times were standing room only, but I don’t think I ever waited more than twenty minutes for monitoring, especially if I had an appointment.
Describe the costs associated with your care under Briana Rudick at Columbia University.
IUI was completely covered by many insurance, IVF was out of pocket. All in all for two rounds of stimulation and one transfer, it came out to approximately $50,000.
Describe Briana Rudick's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Columbia has a policy of transferring only one embryo at a time, which was what I wanted anyway.
10
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
PCOS
10
10
After our first cycle, we were a bit disappointed for getting only 2 healthy embryos...I was in my mid 30s and started with 27 eggs...the temptation to just get on with it and try to do a transfer was there. Dr. Brady pushes us to 1) so another cycle to get more embryos. 2) put me on birth control to better sync up my eggs. We got a much better result the second time- 5 healthy frozen embryos. Now we are pregnant but also will likely not have to go through the shots again to complete our family!
The nursing staff [at Columbia University] was good but could definitely improve only by paying closer attention to detail sometimes and being a bit more proactive. For example, as we waited for PGS testing results, it was around the holidays and things took longer than usual. I would have loved to get an update more proactively to manage my expectations about how long it would take...This place was a well oiled machine! Everything was pretty organized and you never really waited that long. After a certain time, you can’t get through to them through the main line. Having your nurses email and direct line is really important. The location was super practical for me with the frequent visits too.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Race
Middle Eastern
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
PCOS
10
10
How was your experience with Paula Brady at Columbia University?
Dr. Brady was the kind of doctor that worked so hard for the positive outcome that she would change her own schedule around to make sure she was there for each milestone. She would reply to emails so quickly it blew my mind away! She was an absolute joy to work with and I would definitely go see her again for my second child.
What's one piece of advice would you give a prospective patient of Paula Brady at Columbia University?
Go see her NOW!
During treatment, were you treated like a number or a human with Paula Brady at Columbia University?
Dr. Brady was so warm. She remembered details about me from visit to visit, always had a smile on and took the time to answer my questions.
Describe the protocols Paula Brady used in your cycles at Columbia University and their degree of success.
After our first cycle, we were a bit disappointed for getting only 2 healthy embryos. I didn’t understand why as I was in my mid 30s and started with 27 eggs (a really good number I thought). Also, the temptation to just get on with it and try to do a transfer was there. Dr. Brady pushes us to 1) so another cycle to get more embryos. 2) put me on birth control to better sync up my eggs. We got a much better result the second time- 5 healthy frozen embryos. Now we are pregnant but also will likely not have to go through the shots again to complete our family!
Describe your experience with your nurse at Columbia University. (Assigned nurse: Karen )
The nursing staff was good but could definitely improve only by paying closer attention to detail sometimes and being a bit more proactive. For example, as we waited for PGS testing results, it was around the holidays and things took longer than usual. I would have loved to get an update more proactively to manage my expectations about how long it would take.
Describe your experience with Columbia University.
This place was a well oiled machine! Everything was pretty organized and you never really waited that long. After a certain time, you can’t get through to them through the main line. Having your nurses email and direct line is really important. The location was super practical for me with the frequent visits too.
Describe the costs associated with your care under Paula Brady at Columbia University.
My care was covered by insurance. I paid very little OOP.
10
Doctor
Paula Brady
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
5
Age
35 - 38
Treated
2016 - 2019
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
5
During our time with Dr Grossman, there was a period of over a year that we took off, and when we came back, she remembered details about our lives like she was an old friend when other doctors elsewhere had forgotten my name in a week's time...is kind, empathetic and always rooting for you. To more cynical personalities, this could seem inauthentic/fake, but it's not—she never wavers in her positive attitude, but is realistic and action-oriented in her care.
Columbia is a bit of a zoo... I think the staff is wonderful, from the front desk to the phlebotomists to the nurses and doctors. At the same time, I found myself feeling frustrated and lost in the shuffle. If you do not speak up and advocate for yourself, you will likely feel the same...Varda [nurse] was great. Very matter of fact, but also very empathetic. I felt like I had access to her via email and phone (during office hours) and could count on her to get me whatever information I was looking for.
Age
35 - 38
Treated
2016 - 2019
Success with this Doc
?
Race
East Asian, Prefer not to answer
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
5
How was your experience with Lisa Grossman Becht at Columbia University?
Dr. Grossman is kind, empathetic and always rooting for you. To more cynical personalities, this could seem inauthentic/fake, but it's not—she never wavers in her positive attitude, but is realistic and action-oriented in her care.
What's one piece of advice would you give a prospective patient of Lisa Grossman Becht at Columbia University?
Do not be shy to ask questions. When you have her, her time is yours, but it can be hard to get in touch with her at other times, with you needing to go through her nurse or coordinator.
During treatment, were you treated like a number or a human with Lisa Grossman Becht at Columbia University?
Dr Grossman is incredibly warm and friendly. While Columbia is a bit of a zoo, whenever I saw or spoke with her, time slowed down and she was present, engaged and eager to listen and answer questions. During our time with Dr Grossman, there was a period of over a year that we took off, and when we came back, she remembered details about our lives like she was an old friend when other doctors elsewhere had forgotten my name in a week's time.
Describe the protocols Lisa Grossman Becht used in your cycles at Columbia University and their degree of success.
Two failed IUI cycles: one with Clomid, and another on Letrozole when Clomid resulted in a thin lining. Responded well to both. One IVF cycle: Menopur and Gonal F with Cetrotide. I had a lower response than I had hoped with just 7 eggs, 5 of which made it to blast, and 2 of which ended up being normal.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Varda)
Varda was great. Very matter of fact, but also very empathetic. I felt like I had access to her via email and phone (during office hours) and could count on her to get me whatever information I was looking for.
Describe your experience with Columbia University.
Columbia is tricky. I think the staff is wonderful, from the front desk to the phlebotomists to the nurses and doctors. At the same time, I found myself feeling frustrated and lost in the shuffle. If you do not speak up and advocate for yourself, you will likely feel the same.
Describe the costs associated with your care under Lisa Grossman Becht at Columbia University.
covered by insurance
Describe Lisa Grossman Becht's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
n/a
9
Doctor
Lisa Grossman Becht
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
10
10
I did one IUI cycle with a double IUI (two IUIs performed 24 hours apart) with Letrozole and Progesterone suppositories. This was after having done 2 unsuccessful IUI cycles with Clomid. Dr. Forman said that he used Letrozole because it tends to work better with patients with endometriosis. I have not technically been diagnosed with endometriosis but its suspected because of a 3cm cyst on my right ovary that appears to be an endometrioma.
I loved every aspect of the Columbia Fertility clinic. It felt small and personalized without feeling overly exclusive or anything like that. I felt incredibly well taken care of at every step, like people recognized me and cared about ME specifically and were rooting for my success. Very very humanizing.... Christine was amazing! My interaction with her was primarily via email and she was incredibly responsive and helpful with all my questions.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Eric Forman at Columbia University?
Dr. Forman is great, very measured and thoughtful. He's definitely reserved meaning he's cautious about being overly positive OR negative and really takes things one at a time. I wouldn't say that he and I are besties, but I did feel incredibly well taken care of at every step of the way and never EVER felt pressured to move forward faster than I was ready he for. Instead, my experience of Dr. Forman is that he's incredibly thorough and takes his time, meaning that he really considers the options, tries different things, and lets you decide what you're ready for.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Ask lots of questions! But also rest assured you're working with a great doctor. Oh and when they say you can email them they REALLY mean it, Dr. Forman and his nurse would get back to me SO fast even on weekends.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman and the whole Columbia Fertility center were SUCH a breath of fresh air. I had been going to RMA before where I very much felt like a number, not a human. At Columbia the office is small, the wait time is non-existent, and even though it can be busy it always felt, at every single step of the way, like every person cared about me and making sure that I was being taken care of in all ways, physically and emotionally. I really can't say enough good things. It was SUCH a good, relaxing, reassuring experience going there.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
I did one IUI cycle with a double IUI (two IUIs performed 24 hours apart) with Letrozole and Progesterone suppositories. This was after having done 2 unsuccessful IUI cycles with Clomid. Dr. Forman said that he used Letrozole because it tends to work better with patients with endometriosis. I have not technically been diagnosed with endometriosis but its suspected because of a 3cm cyst on my right ovary that appears to be an endometrioma.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Christine Helbo)
Christine was amazing! My interaction with her was primarily via email and she was incredibly responsive and helpful with all my questions.
Describe your experience with Columbia University.
I loved every aspect of the Columbia Fertility clinic. It felt small and personalized without feeling overly exclusive or anything like that. I felt incredibly well taken care of at every step, like people recognized me and cared about ME specifically and were rooting for my success. Very very humanizing.
Describe the costs associated with your care under Eric Forman at Columbia University.
$300 or so in insurance co-pays, VERY reasonably priced.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
10
Dr Forman was amazing, he was realistic about the chances of conception through each step but also encouraging and supportive which kept us going during 2 rounds of IUI with negative pregnancy tests at the end of each. He thoroughly explained all the options and steps of all procedures. He made himself available by email which for me was my preferred method of communication and he responded extremely quickly to any questions I had. The egg retrieval and transfer went as smoothly as you could hope for, I couldn’t recommend him more.
Communication with the financial team [at Columbia University] has been challenging, it’s frequently hard to get a response even with follow up and we’ve had several issues with invoices. No issues with scheduling or any other administration...The nurses were great, I was always seen quickly...IUI was $700 flat and monitoring appointments were able to be billed through my insurance. We received a NY IVF grant, we paid $7000 up front and the balance of the monitoring appointments not covered were billed through my insurance.
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Eric Forman at Columbia University?
Dr Forman was amazing, he was realistic about the chances of conception through each step but also encouraging and supportive which kept us going during 2 rounds of IUI with negative pregnancy tests at the end of each. He thoroughly explained all the options and steps of all procedures. He made himself available by email which for me was my preferred method of communication and he responded extremely quickly to any questions I had. The egg retrieval and transfer went as smoothly as you could hope for, I couldn’t recommend him more.
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
Don’t hesitate, we are in love with our beautiful baby girl who wouldn’t be here without Dr Forman.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr Forman made sure we understood everything that was happening, he thoroughly explained all the procedure steps and he was directly available by email and phone for any questions I had during treatment. During transfer he made sure I had copies of the implantation scan and even gave me the egg dish to take home which I really appreciated, it made it feel less clinical.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
My husband and I both went for fertility testing including blood tests, semen analysis and an HSG. We were diagnosed with male infertility but it was determined that IUI could still be successful. We had 2 rounds of IUI that resulted in 2 negative pregnancy tests. Following this we had 1 round of IVF with 3 day transfer which resulted in our baby girl. Dr Forman also referred my husband to a urologist who specializes in male fertility.
Describe your experience with the nursing staff.
The nurses were great, I was always seen quickly.
Describe your experience with Columbia University.
Communication with the financial team has been challenging, it’s frequently hard to get a response even with follow up and we’ve had several issues with invoices. No issues with scheduling or any other administration.
Describe the costs associated with your care under Eric Forman at Columbia University.
My insurance provided no coverage for fertility treatments.IUI was $700 flat and monitoring appointments were able to be billed through my insurance. We received a NY IVF grant, we paid $7000 up front and the balance of the monitoring appointments not covered were billed through my insurance.
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
The determination to do eSet vs multiple was made based on my age, we also only had 1 viable embryo following the retrieval.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
10
10
When we had our initial consultation, Dr. Williams carefully listened to us, paid attention to every detail, reviewed our medical records and explained to us that our initial diagnosis was wrong ! ... Dr. Williams has a very out of the box open minded approach when diagnosing his patients. He has a brilliant mind and a kind heart. ... He works very gently and has refined bed side manners. ... He made sure to give me a call back even on days the center was closed
Columbia University Medical Center is a nice place, staff is polite and friendly. office looks clean and busy, they offer very flexible appointments the atmosphere is very calm and relaxing, in general I was very satisfied wit the service I got in Columbia University Medical Center. ... Laura is a wonderful RN with a very pleasant personality, she is responsive, understanding and gets things done swiftly. Laura is a excellent communicator between you and your doctor. Her smile is pure sun shine !
Age
28
Treated
2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
10
10
How was your experience with Zev Williams at Columbia University?
When we had our initial consultation, Dr. Williams carefully listened to us, paid attention to every detail, reviewed our medical records and explained to us that our initial diagnosis was wrong ! we had a few other medical professionals review our case in the past. He was the "firs one" to realize that we were off track and misled. Dr. Williams has a very out of the box open minded approach when diagnosing his patients. He has a brilliant mind and a kind heart. He analyzes a situation from every angle and possibility before customizing your treatment plan. He patiently addressed our concerns and answered all our questions in a clear sensible way. Although he is very realistic and careful not to promise, he gave us a sense of security and hope.
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
Give your doctor as much information as you can. When it comes to diagnosing and treating infertility "small" details matter, "big time!" Also, don't be shy to ask. understanding whats going on puts you ease,
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
Not only we were treated human, with dignity, patience and respect, we always felt priority ! Dr. Williams genuinely cared for our success. He always took the time to explain things making eye contact while he spoke. He works very gently and has refined bed side manners. He made sure to give me a call back even on days the center was closed, Dr. Williams went a long way, beyond his call of duty, to ensure my safety and well being. Dr. Williams is one of a kind, both, as an expert in his medical field and in being a devoted, dedicated doctor.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
Two rounds antibiotics, vitamin D, aspirin
Describe your experience with your nurse at Columbia University. (Assigned nurse: Laura Lodico)
Laura is a wonderful RN with a very pleasant personality, she is responsive, understanding and gets things done swiftly. Laura is a excellent communicator between you and your doctor. Her smile is pure sun shine !
Describe your experience with Columbia University.
Columbia University Medical Center is a nice place, staff is polite and friendly. office looks clean and busy, they offer very flexible appointments the atmosphere is very calm and relaxing, in general I was very satisfied wit the service I got in Columbia University Medical Center.
10
Doctor
Zev Williams
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
10
10
We came to Dr. Williams after a number of miscarriages. He started off by reviewing all the repots from our previous Doctors. ... Dr. Williams is very intelligent and always informed with the latest studies. ... Dr. Williams was very polite to us, he made us feel that he has all the time for us. He explained every detailed until we understood it. He explained the process and steps. We felt very comfortable, knowing that Dr. Williams is monitoring every step of the way just as if we're his only patient.
The Clinic [Columbia University] is a well kept and calm environment. The staff is friendly and accommodating. The documents are very organized, prescriptions are sent directly to the pharmacy for on time delivery. It's easy to get in touch with a doctor or nurse, everyone is there to help you and make you feel important. ... Laura [nursing staff] was always there for us, if we had any questions we knew that we can rely on Laura.
Age
28
Treated
2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
10
10
How was your experience with Zev Williams at Columbia University?
From the minute we got to know Dr. Williams, we were delighted, because he showed us that he is here for us, and will be with us along the journey. Dr. Williams is very intelligent and always informed with the latest studies. His bright insight in every situation, gave us the feeling of trust. He knows each patient and follows up with them.
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
If you want to have a Doctor that won't leave a stone unturned, meet Dr. Williams.
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
Dr. Williams was very polite to us, he made us feel that he has all the time for us. He explained every detailed until we understood it. He explained the process and steps. We felt very comfortable, knowing that Dr. Williams is monitoring every step of the way just as if we're his only patient.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
We came to Dr. Williams after a number of miscarriages. He started off by reviewing all the repots from our previous Doctors. He took multiple blood tests and monitored the sugar levels. Then he did a Sanagram to try to identify the cause. The cause he identified was a combination of blood clotting that were around the embryo and high sugar levels that didn't allow the placenta to connect properly to the embryo. I was put on a low carb and sugar diet and baby aspirin. I was monitored until he confirmed that it was a safe and successful pregnancy.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Laura)
Laura was always there for us, if we had any questions we knew that we can rely on Laura.
Describe your experience with Columbia University.
The Clinic is a well kept and calm environment. The staff is friendly and accommodating. The documents are very organized, prescriptions are sent directly to the pharmacy for on time delivery. It's easy to get in touch with a doctor or nurse, everyone is there to help you and make you feel important.
10
Doctor
Zev Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Other
10
10
Dr. Williams for the first time, he had figured out the source of our infertility (Asherman’s syndrome) and had scheduled the first surgery we needed to work on correcting it! Within 6 months, the corrective procedures had been completed and we were ready to try again—and WITHIN ONE YEAR, we were pregnant with our daughter who was born months later! After five years of pregnancies, and other fertility doctors who would not treat us for fear that we may skew their success numbers after so many unexplained losses, Dr. Williams took us as patients—understood our grief and responded with compassion and hope. We have a family now because of him.
I think the strength [Columbia] of the clinic depends on what doctor you get—Dr. Williams always made you feel like a priority but some of the clinic staff did not seem entirely organized or thorough. That being said, they were always friendly. The facilities may not be as nicely furnished or new as other centers, but there is definitely a lot of human talent within the walls...Laura was thorough and positive from the beginning. Like Dr. Williams, her approach to her role was more of an ally than a nurse. I felt that with each positive result, she was cheering us on!
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Other
10
10
How was your experience with Zev Williams at Columbia University?
Dr. Williams always explained our treatment thoroughly and set expectations for possible outcomes. Although you can see that he has a brilliant mind, he was always patient with our many questions, offering insight into the hows and whys of each step. But more than anything, he treated my husband and I like the family we were trying to become—like two parents for whom he would help find answers rather than two people who were trying and failing at making a family. It’s a subtle difference but the effect is that we felt at all times that we had an ALLY rather than just a PHYSICIAN. A Physician might tell you why you keep losing your keys. An Ally helps you find them. Dr. Williams never had an observation that he didn’t quickly follow with a plan and a “what questions do you have for me?” I had to have two corrective surgeries and several other procedures in between to diagnose and correct my Asherman's—and through each one, he helped us maintain hope. When we conceived our daughter (only 9 months after meeting Dr. Williams for the first time!) I’ll always remember how he congratulated us: “You’ve got some really exciting milestones ahead!’
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
Bring your data and know your clinical history—Dr. Williams brilliantly connected a sensitivity to gluten (that I was completely unaware of!) as a potential cause for some of my earlier miscarriages. He will ask you everything, even things that don’t seem associated as he rules out possible causes—so be open, honest and as thorough so as to help him as much as possible!
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
Doctor Williams and his nurse, Laura, truly understood my feelings of desperation for help and helplessness because my husband and I had experienced 11 miscarriages and a neonatal loss and had no answers as to why. They both treated us with urgency, and from the very first consultation, outlined a plan of tests that would help us find answers, and ultimately, hope. Within one week of meeting Dr. Williams for the first time, he had figured out the source of our infertility (Asherman’s syndrome) and had scheduled the first surgery we needed to work on correcting it! Within 6 months, the corrective procedures had been completed and we were ready to try again—and WITHIN ONE YEAR, we were pregnant with our daughter who was born months later! After five years of pregnancies, and other fertility doctors who would not treat us for fear that we may skew their success numbers after so many unexplained losses, Dr. Williams took us as patients—understood our grief and responded with compassion and hope. We have a family now because of him.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
I believe we began with testing for various auto-immune and sensitivity disorders as well as genetic testing on past embryos and my husband and I. Then a hysteroscoopy revealed scar tissue and lesions inside the uterus. Two further adhesolysis procedures followed with baloon insert and rounds of estrogen following to regrow uterine lining.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Laura)
Laura was thorough and positive from the beginning. Like Dr. Williams, her approach to her role was more of an ally than a nurse. I felt that with each positive result, she was cheering us on!
Describe your experience with Columbia University.
I think the strength of the clinic depends on what doctor you get—Dr. Williams always made you feel like a priority but some of the clinic staff did not seem entirely organized or thorough. That being said, they were always friendly. The facilities may not be as nicely furnished or new as other centers, but there is definitely a lot of human talent within the walls.
10
Doctor
Zev Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
10
Dr. Zev Williams is an amazing, kind hearted, and intelligent physician. He was very through in explaining step by step what the treatment plan will be. He was very attentive to any questions or concerns I had throughout the treatment. From the consultation visit until we conceived, he always made my husband and I feel very important and extremely cared about. We still keep great communication regarding the progress of my pregnancy. I recommend any patient to see him or his colleagues.
The clinic [Columbia] was very pleasant, from the front desk check-in process to back end phlebotomy experience, everyone is always smiling and attentive. They know you by your name when you are there for every visit. Also, when doing morning monitoring, you were in and out of the office within 15-20 minutes. There was never a long wait for morning monitoring, so you will always make it to work on time...Laura Lodico, RN is an amazing nurse who works extremely well with Dr. Zev Williams and the team at CURC. Laura was very attentive to my questions and concerns and got back to me with answers immediately. She always followed up with lab results immediately when it is available and always checked in after treatment to see how I was feeling. She made me feel very special.
Age
37
Treated
2018
Success with this Doc
Yes
Race
South Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
10
How was your experience with Zev Williams at Columbia University?
Dr. Zev Williams is an amazing, kind hearted, and intelligent physician. He was very through in explaining step by step what the treatment plan will be. He was very attentive to any questions or concerns I had throughout the treatment. From the consultation visit until we conceived, he always made my husband and I feel very important and extremely cared about. We still keep great communication regarding the progress of my pregnancy. I recommend any patient to see him or his colleagues.
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
If you want the best experience with treatment and success in conceiving, he is the physician you want to see and his colleagues.
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
Dr. Zev Williams and colleagues (just to name a few-Drs. Eric Forman and Briana Rudick) are amazing physicians. They were very attentive to all my questions and concerns throughout my treatment. Questions and concerns were answered immediately to a few hours when asked. Staff and physicians knew my name and greeted me each time I was in the office. It was a family feel and they were going through each step with my husband and I.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
Preparation for egg retrieval: Gonol F 225U daily for 10-12 days, Menopur 75U daily for 10-12 days, Cetrotide for 5 days; HCG trigger injection x 1. To produce follicles for retrieval. ICSI with the retrieved follicles and allow 5-6 day fertilization and freeze embryos. Frozen embryos have greater success rates of conceiving than fresh embryo transfers with timing.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Laura Lodico, RN)
Laura Lodico, RN is an amazing nurse who works extremely well with Dr. Zev Williams and the team at CURC. Laura was very attentive to my questions and concerns and got back to me with answers immediately. She always followed up with lab results immediately when it is available and always checked in after treatment to see how I was feeling. She made me feel very special.
Describe your experience with Columbia University.
The clinic was very pleasant, from the front desk check-in process to back end phlebotomy experience, everyone is always smiling and attentive. They know you by your name when you are there for every visit. Also, when doing morning monitoring, you were in and out of the office within 15-20 minutes. There was never a long wait for morning monitoring, so you will always make it to work on time.
Describe the costs associated with your care under Zev Williams at Columbia University.
Insurance covered a lifetime of $30,000 for infertility treatment. Had to pay deductibles, co-insurance and copayments. But, the clinic have payment options for patients that would need to pay out of pocket.
Describe Zev Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Zev Williams wanted to transfer a single embryo, but was not opposed to two embryos being transferred, if we wanted.
10
Doctor
Zev Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Recurrent Pregnancy Loss, Other
10
8
Dr. Williams always made eye contact when he spoke to me, and I felt as though he was constantly assessing my emotional reaction to whatever information he was giving me....Although Dr. Williams is absolutely brilliant in his field of expertise, he is also extremely humble. He treats his patients with genuine empathy and a unique sensitivity....One Round of Antibiotics - due to Chronic Endometritis (low grade uterine infection which can inhibit fertility and/or cause miscarriage) Operative Hysteroscopy for Asherman's Syndrome - to remove moderate scarring which was found on my cervix and inside my uterine cavity Vitamin D supplementation Folic Acid supplementation Baby Aspirin + Lovenox Injection - due to an ACE Gene Mutation Metformin - due to insulin resistance
When you walk into Columbia Fertility, there is a sense of calm about the place. It seems as though there was a lot of thought put into the way the space is structured - lots of natural light, open airy spaces, soft music in the background and an overall beautiful decor....I must note that when you are trying to reach a nurse or a secretary by phone, there is usually some waiting time, and you do get transferred around a bit...their online patient portal to be severely lacking - appointment summaries and test results are never posted....Laura [nurse] was a great liaison between us and Dr. Williams. She was always the one to call us with results, and she made sure that we understood each step of our protocol.
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Recurrent Pregnancy Loss, Other
10
8
How was your experience with Zev Williams at Columbia University?
Although Dr. Williams is absolutely brilliant in his field of expertise, he is also extremely humble. He treats his patients with genuine empathy and a unique sensitivity. At times, it almost felt as though Dr. Williams was being more sensitive to our emotional needs than we ourselves were being. We always felt that he was truly listening to us with his full attention. His kindness can also be seen in the way that he treats his staff - always introducing the nurses by name to the patient, and always talking to them in a respectful manner.
What's one piece of advice would you give a prospective patient of Zev Williams at Columbia University?
Have a list of questions ready, because he will be willing to answer them all.
During treatment, were you treated like a number or a human with Zev Williams at Columbia University?
Dr. Williams always made eye contact when he spoke to me, and I felt as though he was constantly assessing my emotional reaction to whatever information he was giving me.
Describe the protocols Zev Williams used in your cycles at Columbia University and their degree of success.
One Round of Antibiotics - due to Chronic Endometritis (low grade uterine infection which can inhibit fertility and/or cause miscarriage) Operative Hysteroscopy for Asherman's Syndrome - to remove moderate scarring which was found on my cervix and inside my uterine cavity Vitamin D supplementation Folic Acid supplementation Baby Aspirin + Lovenox Injection - due to an ACE Gene Mutation Metformin - due to insulin resistance Prometrium (vaginally) - due to low levels of progesterone in the early weeks of my pregnancy
Describe your experience with your nurse at Columbia University. (Assigned nurse: Laura)
Laura was a great liaison between us and Dr. Williams. She was always the one to call us with results, and she made sure that we understood each step of our protocol. She was the one that we reached out to whenever a question came up, and she was never more than a phone call or email away... and always with a smile!
Describe your experience with Columbia University.
When you walk into Columbia Fertility, there is a sense of calm about the place. It seems as though there was a lot of thought put into the way the space is structured - lots of natural light, open airy spaces, soft music in the background and an overall beautiful decor. There never seemed to be more than 5 or 6 other patients waiting in the waiting room, which made me more comfortable taking the time I needed with my doctor, without having to worry about holding up a waiting room full of angry patients. I had some insurance issues in the beginning, but I found the billing department to be very accommodating, and they did their best to help straighten it out. I must note that when you are trying to reach a nurse or a secretary by phone, there is usually some waiting time, and you do get transferred around a bit which can be frustrating. I also find their online patient portal to be severely lacking - appointment summaries and test results are never posted.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Zev Williams
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
8
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
0
Age
34
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
5
0
The doctor who is primarily assigned to you doesn't even do your transfer. ... Dr. Grossman as an individual is compassionate and friendly. She also explained as much as she could when we saw her. The issue was that we barely saw her for such an important event in our life. ...I went through the egg retrieval process (which was an nightmare. they [Columbia University] overstimulated me and doubled the dose of hormones). ...
It's [Columbia University] a money making machine. There is no customization in terms of adjusting hormones. ... You don't see your doctor regularly for ultrasounds or blood work. ... Before a vacation they didn't call in the right amount of hormones ... They barely have time to remember people except for 2 nurses who were above average. ... The clinic processes about 40 women an hour in the morning
Age
34
Treated
2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
5
0
How was your experience with Lisa Grossman Becht at Columbia University?
Dr. Grossman as an individual is compassionate and friendly. She also explained as much as she could when we saw her. The issue was that we barely saw her for such an important event in our life. I believe this is a negative consequence of the clinic and not her.
What's one piece of advice would you give a prospective patient of Lisa Grossman Becht at Columbia University?
Just avoid Columbia in total.
During treatment, were you treated like a number or a human with Lisa Grossman Becht at Columbia University?
The clinic processes about 40 women an hour in the morning. The doctor who is primarily assigned to you doesn't even do your transfer. So you get to know "your" doctor, but then you have a random doctor do the transfer.
Describe the protocols Lisa Grossman Becht used in your cycles at Columbia University and their degree of success.
My husband's first sperm analysis came back with results that he had extremely low sperm count. Columbia referred us to a urologist they recommended, who ended up being completely disorganized and disappointing. Since he has such low sperm count we should've pursued a competent urologist path in the first place, but Dr. Grossman said we'd be ok doing IVF as long as we had a few sperm to work with. I went through the egg retrieval process (which was an nightmare. they overstimulated me and doubled the dose of hormones). I could barely walk the two days preceding my egg retrieval process and they got 33 eggs from me (way above normal). We had to wait a month for first transfer because my ovaries were overstimulated and had to calm down. The first transfer was done by a random doctor, and failed. Our second transfer was done by another random doctor (who used a completely different procedure) and failed.
Describe your experience with the nursing staff.
It's a zoo in there. They barely have time to remember people except for 2 nurses who were above average.
Describe your experience with Columbia University.
It's a money making machine. There is no customization in terms of adjusting hormones. You have to go 3 times a week and they must process 50 women within 90 minutes. You don't see your doctor regularly for ultrasounds or blood work. We sat down with Dr. Grossman twice throughout the whole process. The fact that 2 different doctors did our transfers and used 2 different procedures for the transfer confused us. There should be consistency at least in that area.
Describe the costs associated with your care under Lisa Grossman Becht at Columbia University.
we paid 20% of total costs.
Describe Lisa Grossman Becht's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
No comments here.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
5
Doctor
Lisa Grossman Becht
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
43
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Other
10
10
Dr. Forman had carefully read our medical history before meeting with us....During the consultation, he took the time to listen to us, review any medical data we had brought with us, and explain various details of the anticipated procedures to us, weighing different options and providing a clear treatment plan tailored to our specific situation. ...he was eager to hear our story, and provided us with ample opportunities to ask any questions we might have. He also gave us his e-mail address and answered any e-mail within 24 hours.
The clinic actively takes part in research performed at Columbia University, which means that it remains at the forefront of the field. Treatments provided are state-of-the-art. Besides the expertise, sensitivity and kindness of the staff, the clinic facilities provide a welcoming surrounding...The care coordinator called a week before our first appointment to make sure that we submit our new patient questionnaire ahead of time, so that Dr. Forman would have the time to review our case before meeting with us. The nurse, Christine, was very helpful, providing us with a checklist of additional diagnostic tests required and talking us through the advantages and disadvantages of genetic testing. The nurse who took our blood was very diligent, competent, and friendly.
Age
43
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Other
10
10
How was your experience with Eric Forman at Columbia University?
When we left Dr. Forman's office, both my husband and I felt imbued with confidence that we were in good hands. He had taken the time to carefully review our medical history and data, and explained to us potential treatment paths with their advantages and disadvantages, concluding with the best option for our situation. All the while he was eager to hear our story, and provided us with ample opportunities to ask any questions we might have. He also gave us his e-mail address and answered any e-mail within 24 hours.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman had carefully read our medical history before meeting with us. On our first visit, a doctor in training attended our consultation, but before leading us into the room, Dr. Forman asked us in a sensitive manner whether this would be ok with us. It was clear that we had the choice to say no and that this would be accepted and respected. During the consultation, he took the time to listen to us, review any medical data we had brought with us, and explain various details of the anticipated procedures to us, weighing different options and providing a clear treatment plan tailored to our specific situation. He directly organized for us to meet with different members on his team to address various aspects of the treatment, and take blood samples for additional diagnostics. Everyone on his team was completely focused on us and our needs, and acted in a calm and efficient, yet supportive manner.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
We are at the very beginning of treatment. Since my husband has azoospermia due to blockage, the anticipated treatment would require sperm extraction, egg extraction, ICSI, and finally IVF. Dr. Forman suggested not to perform both the sperm and egg extractions on the same day, in order to prevent me from having to undergo invasive treatment should the sperm extraction not yield the desired results. Dr. Forman also suggested some strategies to save both time and money, which was very much appreciated.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Gertrude)
The care coordinator called a week before our first appointment to make sure that we submit our new patient questionnaire ahead of time, so that Dr. Forman would have the time to review our case before meeting with us. The nurse, Christine, was very helpful, providing us with a checklist of additional diagnostic tests required and talking us through the advantages and disadvantages of genetic testing. The nurse who took our blood was very diligent, competent, and friendly.
Describe your experience with Columbia University.
The clinic actively takes part in research performed at Columbia University, which means that it remains at the forefront of the field. Treatments provided are state-of-the-art. Besides the expertise, sensitivity and kindness of the staff, the clinic facilities provide a welcoming surrounding.
Describe Eric Forman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Dr. Forman suggested implanting a single embryo only, as he was confident that given my values this should not be a problem. He said that if we were to perform genetic testing on the embryo pre-implantation, this would allow us to determine whether any of the generated embryos might not be good for implantation, thus raising the chances to obtain a successful pregnancy after implanting just one embryo.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35
Treated
2018
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
10
Dr. McConnell is brilliant and also kind and comforting throughout what can be a very anxiety-producing process. She is patient with me and answers all of my questions, and I never feel rushed...She is knowledgeable and compassionate. I highly recommend her...I mainly see her in the Westchester office, but I have been to the new Manhattan location as well and it's amazing!!
I am so glad that I chose to use Columbia when my husband and I struggled to conceive. Dr. McConnell is brilliant and also kind and comforting throughout what can be a very anxiety-producing process. She is patient with me and answers all of my questions, and I never feel rushed...They [nurses] are very kind and thorough and answer all of my millions of questions...the patient financial coordinator is wonderful and helps with every step of the financial aspect of treatment. She responds to emails immediately.
Age
35
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
10
How was your experience with Rachel McConnell at Columbia University?
She is knowledgeable and compassionate. I highly recommend her. I mainly see her in the Westchester office, but I have been to the new Manhattan location as well and it's amazing!! I had an appointment with Dr. Forman once when Dr. McConnell was out of the office and he seemed great as well. The process of scheduling appointments is seamless, and I adore all of the nurses, secretaries, and phlebotomists I have interacted with.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Be proactive. Ask any questions you have.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
I am so glad that I chose to use Columbia when my husband and I struggled to conceive. Dr. McConnell is brilliant and also kind and comforting throughout what can be a very anxiety-producing process. She is patient with me and answers all of my questions, and I never feel rushed.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina)
They are very kind and thorough and answer all of my millions of questions;
Describe your experience with Columbia University.
I am so glad that I chose to use Columbia when my husband and I struggled to conceive. Dr. McConnell is brilliant and also kind and comforting throughout what can be a very anxiety-producing process. She is patient with me and answers all of my questions, and I never feel rushed. I mainly see her in the Westchester office, but I have been to the new Manhattan location as well and it's amazing!! I had an appointment with Dr. Forman once when Dr. McConnell was out of the office and he seemed great as well. The process of scheduling appointments is seamless, and I adore all of the nurses, secretaries, and phlebotomists I have interacted with.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
My insurance covered everything, but the patient financial coordinator is wonderful and helps with every step of the financial aspect of treatment. She responds to emails immediately.
10
Doctor
Rachel McConnell
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
10
Dr.Rudick was welcoming which made me more comfortable since I had a bad experience from my first fertility doctor. She also asked me what I will like to do as far as treatment. She gave me all my options and broke them down to me. She also got a chance to talk with my husband who’s a trans man. She gave us insight on fertility in the LGBTQ community. She’s been nothing but amazing so far.
The clinic [Columbia University] is beautiful, you’re always greeted. They have coffee, tea and water for you while you wait. They even sometimes play relaxing music. The clinic is always clean. The waiting area, the rooms and bathrooms are well kept. They provide anything you need to freshen up...The nursing staff was amazing. They communicated well and were very pleasant...Dr.Rudick was welcoming which made me more comfortable since I had a bad experience from my first fertility doctor. She also asked me what I will like to do as far as treatment. She gave me all my options and broke them down to me. She also got a chance to talk with my husband who’s a trans man. She gave us insight on fertility in the LGBTQ community. She’s been nothing but amazing so far.
Age
36
Treated
2018
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
10
How was your experience with Briana Rudick at Columbia University?
Dr.Rudick was welcoming which made me more comfortable since I had a bad experience from my first fertility doctor. She also asked me what I will like to do as far as treatment. She gave me all my options and broke them down to me. She also got a chance to talk with my husband who’s a trans man. She gave us insight on fertility in the LGBTQ community. She’s been nothing but amazing so far.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
Don’t be afraid to ask questions. Dr. Rudick will communicate very well with you. She will even email you if to make sure you and her on the same page.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
My first time meeting Dr. Rudick we went over my fertility records. She asked questions and also listened to me. The first clinic I went to I didn’t get none of that. They barely spoke to me about my failed IUI’s and didn’t even try to see why it wasn’t working.
Describe the protocols Briana Rudick used in your cycles at Columbia University and their degree of success.
I haven’t gotten a chance to have a cycle with her yet. She ordered an SHG test which discovered I had Fibroids so I had to undergo two surgeries to remove them. I’m currently recovering now from the 2nd one.
Describe your experience with your nurse at Columbia University.
The nursing staff was amazing. They communicated well and were very pleasant.
Describe your experience with Columbia University.
The clinic is beautiful, you’re always greeted. They have coffee, tea and water for you while you wait. They even sometimes play relaxing music. The clinic is always clean. The waiting area, the rooms and bathrooms are well kept. They provide anything you need to freshen up.
Describe the costs associated with your care under Briana Rudick at Columbia University.
So far I haven’t gotten any fertility treatments because of the surgeries. But I was told the cost if my insurance don’t approve me for IVF.
10
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
46 - 47
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
10
10
Dr. Rudick impressed me early on as being both intelligent and attentive. She is very thorough and very quick to get what’s on my mind. She made me feel positive and gave me confidence. I also appreciate her attention to detail and willingness to discuss matters openly.... Most of the time, it’s your own doctor provides the ultrasound, so you know the status.... Columbia provides many opportunities to communicate with your own doctor.
The process of drawing blood can be uncomfortable, but the staff at Columbia were friendly and compassionate.... The process of drawing blood can be uncomfortable, but the staff at Columbia were friendly and compassionate.... Columbia provides many opportunities to communicate with your own doctor.... The administrative staff is also great, particularly Sofia. She has a passion for her work
Age
46 - 47
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
10
10
How was your experience with Briana Rudick at Columbia University?
Dr. Rudick impressed me early on as being both intelligent and attentive. She is very thorough and very quick to get what’s on my mind. She made me feel positive and gave me confidence. I also appreciate her attention to detail and willingness to discuss matters openly.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
Open your mind, be positive and don't hold anything back.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
Dr. Rudick impressed me early on as being both intelligent and attentive. She is very thorough and very quick to get what’s on my mind. She made me feel positive and gave me confidence.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Pam)
Pam, the most senior staffer, gave us very detailed training. I deeply appreciate advice to avoid google searches, and not to make any guesses. I believe most of us like to read, analyze and formulate questions; Pam pointed out that operating from assumptions won’t do us any good. She encouraged us to directly ask the doctor.
Describe your experience with Columbia University.
IVF is a very stressful process, especially when we are using extensive hormones, which could easily make our feeling and emotions swing and tiny little bit of discomfort occurred to us could trigger a big drama. Having gone through numerous consultations and IVF treatments over the past 4 years, The Center For Women's at Columbia University Medical Center has worked best for me. Columbia provides many opportunities to communicate with your own doctor. Most of the time, it’s your own doctor provides the ultrasound, so you know the status. Dr. Rudick impressed me early on as being both intelligent and attentive. She is very thorough and very quick to get what’s on my mind. She made me feel positive and gave me confidence. The process of drawing blood can be uncomfortable, but the staff at Columbia were friendly and compassionate. I love Arula. She made my day when she successfully drew the blood in one shot from my hard-to find vein. Jenny is very patient. Patrice is always smiling and sometimes she does it herself, despite being the lead nurse who assigns tasks. Pam, the most senior staffer, gave us very detailed training. I deeply appreciate advice to avoid google searches, and not to make any guesses. I believe most of us like to read, analyze and formulate questions; Pam pointed out that operating from assumptions won’t do us any good. She encouraged us to directly ask the doctor. The administrative staff is also great, particularly Sofia. She has a passion for her work, despite being relatively new. She takes everything seriously and is focused on the tasks at hand. Without her help, I won’t be so fortunate. The last item I want to mention is the billing department; they made difficult issues very simple. I am able to match their bills with my insurance EOB’s. If I came across any discrepancies, Miriam provided a detailed explanation and an immediate fix. This is in sharp contrast to prior experiences, in which the bills were tough to decipher and help was not consistent.
10
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF, 3 Egg Freezing
Diagnosis
10
10
tell Dr Forman everything like what works for you and what doesn't. He listens. Example: if you can't get to a scheduled appointment, let him know and he will make it work. Also to ask questions even if it doesn't makes sense, he will explain everything...Dr. Forman made me feel that I was important and not just another patient. He followed up with me through email, and whenever I had a question, he would respond right away. He was there for me throughout the process.
Strengths [at : There is hardly a line when checking in, I never have to wait more than 10 minutes for a bloodwork. And they are all friendly. Weaknesses: The clinic can use a little update especially the bathrooms...They were all very nice and they seem to know what they were all doing. They also know your name. They give you privacy. They confirm your name and birthdate. I would say it has gotten better.
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 4 IVF, 3 Egg Freezing
Diagnosis
10
10
How was your experience with Eric Forman at Columbia University?
I am so proud to have him as my Doctor. I was about to give up on CWRC after several failed procedures. But I gave them another chance and met with Dr. Eric Forman. I told him how I felt about CWRC. He assured me that things were going to change. He spoke with confidence. He took his time to explain everything. And I really wanted to try having another baby and so I gave him a try. And then, our journey began, 4 months later, I was pregnant! Dr. Forman made sure that I had all the medications I needed. He kept in touch with me through email and I was shocked that he responded so quickly. I had so many questions and he answered all of them. He was patient with me. He's just an amazing Doctor, not because I became pregnant, but because I didn't feel like just another patient. I didn't feel like I was passed down from one doctor to another. He is absolutely wonderful!
What's one piece of advice would you give a prospective patient of Eric Forman at Columbia University?
I would tell a prospective patient to tell Dr Forman everything like what works for you and what doesn't. He listens. Example: if you can't get to a scheduled appointment, let him know and he will make it work. Also to ask questions even if it doesn't makes sense, he will explain everything.
During treatment, were you treated like a number or a human with Eric Forman at Columbia University?
Dr. Forman made me feel that I was important and not just another patient. He followed up with me through email, and whenever I had a question, he would respond right away. He was there for me throughout the process.
Describe the protocols Eric Forman used in your cycles at Columbia University and their degree of success.
This time around, by evaluating my previous procedures, Dr. Forman saw that I could take higher dosage but almost the same medication. The only different medication I've received from Dr. Forman is the the pregesterone. Instead of the normal pills, I was given pregesterone in sesame oil. I was also seeing Dr. Forman almost every week during the process and made sure that my bloodwork is all good. I was basically monitored closely which I think helped in the whole process to see how my body is reacting to the treatment.
Describe your experience with the nursing staff.
They were all very nice and they seem to know what they were all doing. They also know your name. They give you privacy. They confirm your name and birthdate. I would say it has gotten better.
Describe your experience with Columbia University.
Strengths: There is hardly a line when checking in, I never have to wait more than 10 minutes for a bloodwork. And they are all friendly. Weaknesses: The clinic can use a little update especially the bathrooms.
Describe the costs associated with your care under Eric Forman at Columbia University.
I had insurance that covered everything except for Freezing of the embryos.
10
Doctor
Eric Forman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
7
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
7
all of my morning monitoring was done by Dr. McConnell. She was always upbeat and personable and I never felt rushed, like I did woh other Drs in the practice.... For the first cycle I did a fresh embryo transfer using 2 5-day blastocysts. When this cycle was unsuccessful, Dr McConnell had a follow up appointment with my partner and I to recommend PGS testing for the next cycle. We had 4 embryos tested and 2 were deemed chromosomally normal. I transferred one which resulted in my current pregnancy, and the other is still frozen for a future transfer.
If it is at all possible for you to get to the Scarsdale location [of Columbia University], I highly recommend it. I went out of my way to come to this location because the one in Manhattan is such a zoo.You will still have to go to the Manhattan location for procedures like IUI, egg retrieval, and embryo transfer. For those procedures you never know which Dr you’re going to get...Chrissy and Angela are both wonderful nurses. They are both extremely knowledgeable and personable.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
7
How was your experience with Rachel McConnell at Columbia University?
CWRC is a large clinic and serves tons of patients at their Manhattan location. Dr McConnell works part of the week there, and spends the other days running the Scarsdale location.If it is at all possible for you to get to the Scarsdale location, I highly recommend it. I went out of my way to come to this location because the one in Manhattan is such a zoo. You will still have to go to the Manhattan location for procedures like IUI, egg retrieval, and embryo transfer. For those procedures you never know which Dr you’re going to get. But all of my morning monitoring was done by Dr. McConnell. She was always upbeat and personable and I never felt rushed, like I did woh other Drs in the practice.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Come with a list of questions.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
I began seeing Dr McConnell after a negative experience with another Dr in the practice. I had just undergone 4 unsuccessful IUIs and it was time to move on to IVF. During our IVF consultation Dr McConnell was very informative as well as warm and took her time answering all of our questions.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
I did 2 IVF cycles with Dr McConnell. Both times I used injectables (Gonal F and Cetrotide) to prepare for the egg retrieval. For the first cycle I did a fresh embryo transfer using 2 5-day blastocysts. When this cycle was unsuccessful, Dr McConnell had a follow up appointment with my partner and I to recommend PGS testing for the next cycle. We had 4 embryos tested and 2 were deemed chromosomally normal. I transferred one which resulted in my current pregnancy, and the other is still frozen for a future transfer.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Chrissy)
Chrissy and Angela are both wonderful nurses. They are both extremely knowledgeable and personable.
Describe your experience with Columbia University.
CWRC definitely had a factory feel because they treat such a high volume of patients, but it’s my understanding that all NYC clinics are like this. I had over 30 appointments at the Manhattan location. This location was very hit or miss in terms of the service received. Sometimes I only waited for 10 minutes for an appointment, and the staff was pleasant, other times there were long waits and the staff was curt and rushed. My worst experience was when I waited for 3 hours for my first embryo transfer, which was really difficult. This whole process is so emotionally fraught and my anxiety built with each hour that passed. But the worst part was how it was dealt with - my partner kept checking in with the receptionist, and he continued to assure her that we would be seen in “5 minutes,” which clearly wasn’t happening. When it became clear that she was getting upset he had the Dr on call come out and talk to us. When we complained that we’d been waiting for 3 hours, she replied “yeah, well I’ve been working for more than 3 hours.” It was just an obnoxious comment that was totally unnecessary. After that experience is when we switched to Dr McConell. The staff at her Scarsdale office are all wonderful, pleasant, helpful, and knowledgeable.
Describe your experience with your monitoring appointments at Columbia University.
Monitoring is done between 7 and 9, and at the Manhattan location there was often a wait. The Scarsdale location had Mich less wait time.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
I spent about 20k total out of pocket, because my 4 IUI treatments were not covered at all under insurance. My IVF treatments were mostly covered. However, I needed to have a certain number of failed IUIs before the insurance deemed IVF necessary.
What specific things went wrong at Columbia University?
  • Provided conflicting information
10
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
6
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
8
6
I only saw Nataki Douglas at my consultation and the appointment after all tests were complete to go over a treatment plan. I thoroughly enjoyed both these appointments. She took time to explain test results, treatment options, potential risks and it never felt rushed. She is very caring and her conversation didn't feel too stiff or clinical...Dr. Douglas is easy to talk to and explains things in great detail. She understands that we have busy lives and wanted to make treatment as easy as possible for us. She seems both "real" and empathetic in her interactions.
After being upset that I had to sit a cycle out for my MMR booster I was frustrated when they didn't seem to have the vaccination record my doctor sent over. The front desk said it's best to just bring the hard copy so it can go right into the file because if it's faxed who know what happens to it. I was definitely confused about the climid prescription being sent to my pharmacy. When I hadn't heard anything a few hours after my appointment I assumed they forgot. After calling and talking to a nurse she explained that they had to wait for my blood test results before they could send it. Before my IUI no one mentioned that it's preferable to have a full bladder. So assuming it was like all the ultrasounds I made sure to empty my bladder before my appointment. When you want everything to be as optimal as possible that was annoying.
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI
Diagnosis
Unexplained
8
6
How was your experience with Nataki Douglas at Columbia University?
I only saw Nataki Douglas at my consultation and the appointment after all tests were complete to go over a treatment plan. I thoroughly enjoyed both these appointments. She took time to explain test results, treatment options, potential risks and it never felt rushed. She is very caring and her conversation didn't feel too stiff or clinical.
What's one piece of advice would you give a prospective patient of Nataki Douglas at Columbia University?
Obviously the doctors can't work 7 days a week for morning monitoring so don't expect her to be there for all your appointments.
During treatment, were you treated like a number or a human with Nataki Douglas at Columbia University?
Dr. Douglas is easy to talk to and explains things in great detail. She understands that we have busy lives and wanted to make treatment as easy as possible for us. She seems both "real" and empathetic in her interactions.
Describe the protocols Nataki Douglas used in your cycles at Columbia University and their degree of success.
After trying for a little over a year we decided to seek answers. Due to female cycle irregularity and male low morphology Dr. Douglas suggested clomid with better timed intercourse at home or we could go straight to IUI. Due to the low morphology and the fact that we do have insurance coverage for IUI we decided to do that. I started with 50mg of clomid on cycle days 3-7 with an IUI the day following LH surge.
Describe your experience with the nursing staff.
I'm a little unsure of the difference between the nursing staff vs. the medical assistants/phlebotomists. I'm fairly confident I've only come in contact with 3 actual nurses. They were all very nice. The medical assistants and phlebotomists are pretty terrible. The call the first name and last initial for you to do blood work. I thought the woman was calling my name so I said are you saying "first last" and she just kept repeating what she was saying and not answering my question. Once we got back there she said "we only say the first name and last name initial" which is totally fine but answer when i tell you my full name. Also, my rubella immunity came back low. I got the booster (and had to sit that cycle out). Two months later they call me back and ask me if I got it. I told them the date I received the booster and said I thought the record should be in my file but could have the doctor's office resend it. Then they went back and forth about whether they needed to draw my blood to test for it again. They were basically asking me if they should. I told them "I got the booster so if I'm not immune at this point there is nothing I can do and I'll have to take my chances. But if you need the blood test for me to continue with my treatment plan then do it." It just felt like they had no idea what was going on. I feel like when you go in you have to already know what should be happening or you might get extra blood drawn or unnecessary ultrasounds. If insurance wasn't covering my treatment I would be really concerned about the confusion if I was the one paying for all these tests.
Describe your experience with Columbia University.
The doctors are one of their strengths. The medical assistants and blood work assistants are a weakness. The front desk staff is pretty friendly, empathetic and helpful although some more than others. One thing I've realized is they have a lot of patients and a lot of people that have done this before but I have to remind them this is my first time with a fertility treatment plan and to explain things a little more. At the initial consultation a nurse explained all the tests I needed to get and she assigned me to a financial counselor. The financial counselor is great- she gets things sent to my insurance for approval right away which I appreciate.
Describe the costs associated with your care under Nataki Douglas at Columbia University.
I think the initial consultation was $550 if not covered by insurance. They were very up front about that. Our insurance covers all treatment associate with IUI but won't for IVF if we get to that point. I would definitely work more closely with the financial counselor if we were paying for treatment to make sure I was getting what I needed for treatment and no additional blood draws or ultrasounds.
What specific things went wrong at Columbia University?
  • Lost paperwork
  • Failed to convey critical information
8
Doctor
Nataki Douglas
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
N/A
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
IVF, Donor Sperm
Diagnosis
Anovulation, Diminished Ovarian Reserve, PCOS, Other, Unexplained
0
N/A
I had a horrible experience with Dr. McConnell. She regularly failed to explain procedures or recommendations... I went through with a surgery that Dr. McConnell recommended for me, and unfortunately she failed to mention that it could have a significant negative impact on my ovarian reserve. She also did not help get me an appointment with a surgeon...After each failed cycle, Dr. McConnell just recommended the same protocol without additional testing. I'm not sure if it's Dr. McConnell's preference or the clinic's, but she doesn't individualize or alter a protocol even when it fails or the patient has an adverse reaction.
The experience [at Columbia U] was a nightmare, and my treatment was unsuccessful.... I could barely get a callback, and the clinical staff don't use email. Even though the clinic claimed to have a lot of experience with same-sex couples, they often had to make up the process along the way. Because they didn't have updated consent forms for same-sex couples, we had to solicit external legal council and advocate for changes to the forms in order to protect of our parental rights. The lead social worker was also highly unprofessional and shared obvious details about the identity of famous patients.
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Donor Sperm
Diagnosis
Anovulation, Diminished Ovarian Reserve, PCOS, Other, Unexplained
0
N/A
How was your experience with Rachel McConnell at Columbia University?
I had a horrible experience with Dr. McConnell. She regularly failed to explain procedures or recommendations and lied to me. Dr. McConnell said that one couldn't stop birth control pills mid-pack--apparently, it was easier to lie than share her reason for wanting me to continue the medication. She also made an error during an exam and said my uterus was retroverted; it's not and she had done ultrasounds on me previously. Most significantly, I went through with a surgery that Dr. McConnell recommended for me, and unfortunately she failed to mention that it could have a significant negative impact on my ovarian reserve. She also did not help get me an appointment with a surgeon.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Go elsewhere if possible. Otherwise, advocate heavily for yourself: push for answers, follow up repeatedly, and make sure you stay on top of every detail of your care.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
After each failed cycle, Dr. McConnell just recommended the same protocol without additional testing. I'm not sure if it's Dr. McConnell's preference or the clinic's, but she doesn't individualize or alter a protocol even when it fails or the patient has an adverse reaction. The oral estrace that they use for FET cycles made me very sick, but she refused to let me do another FET protocol or consider one of the many alternatives forms of estrogen.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
unsuccessful medicated FETs with the same standard protocol each time (estrace, antagonist, progesterone suppositories, low dose medrol before transfer)
Describe your experience with the nursing staff.
The only slight positive was that the support staff including the nurses were very kind. That said, I was frequently given misinformation and strange instructions by the nurses, who seemed overwhelmed and unorganized. One told me to avoid yoga/light exercise even before my frozen transfer because it would bounce my uterus!
Describe your experience with Columbia University.
The experience was a nightmare, and my treatment was unsuccessful. The set protocols made everything easier for the clinic/doctors but weren't successful for me and often left me with negative side effects for several extra days before my procedures. I could barely get a callback, and the clinical staff don't use email. Even though the clinic claimed to have a lot of experience with same-sex couples, they often had to make up the process along the way. Because they didn't have updated consent forms for same-sex couples, we had to solicit external legal council and advocate for changes to the forms in order to protect of our parental rights. The lead social worker was also highly unprofessional and shared obvious details about the identity of famous patients.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
They tried to have us pay out of pocket rather than use our insurance benefits. Luckily, insurance covered treatment. However, they routinely tried to bill me for covered procedures or at higher prices than I was told in advance. Sorting it out was almost impossible.
Describe Rachel McConnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We went into the process knowing that we wanted eSET, so there wasn't much if any discussion about it with Dr. McConnell.
What specific things went wrong at Columbia University?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IVF, Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
0
0
She [Dr. McConnell] did not ask about my goals or manage my expectations...Even after the first failed embryo transfer did not take, she did not discuss any possible changes to our protocol...Communication skills are poor. Next steps were spoken about in broad strokes. She dictated the next steps without asking for my input and paid little attention when we provided input/shared concerns. It always took a very long time for her to get back to us (by phone) - we resorted to carrying the phones with us into bathrooms etc. so as not to miss her calls.
Prescription calls to pharmacy took days to be called in. We had to follow up with the nurses [at Columbia U] repeatedly to close out the process. Took nurses days to call back...Monitoring started at 7 am. I had to get there by 630AM to be the first few patients in line. I have literally run to the front door of the building to rush to be the first few in line. Consequence of not being the first 1 to 3 is waiting untill 745 am to be seen by the doctor...Michael worked the front desk and was always friendly, kind and efficient
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Race
East Asian, South Asian
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF, Egg Freezing, Embryo Freezing, Donor Sperm
Diagnosis
0
0
How was your experience with Rachel McConnell at Columbia University?
Communication skills are poor. Next steps were spoken about in broad strokes. She dictated the next steps without asking for my input and paid little attention when we provided input/shared concerns. It always took a very long time for her to get back to us (by phone) - we resorted to carrying the phones with us into bathrooms etc. so as not to miss her calls. There are far better and faster ways to communicate today e.g. email
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Do not expect any compassion or customized treatment. This is not a doctor I would recommend unless you know (and who does?) you only need to go through this once to be successful and you have no need for customized treatment/protocol.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
She did not ask about my goals or manage my expectations. I was told we would get pregnant quickly and without any issue. Even after the first failed embryo transfer did not take, she did not discuss any possible changes to our protocol. I distinctively remember that in our follow up appointment to discuss our failed transfer, she sat back cross her fingers and asked "what can i do for you?" That question struck me as uncaring and cold. All she suggested was to follow the same protocol and transfer the next embryo. We did as we were told for the next 2 embryos (makes 3 total transfers) using the same protocol and received the same negative results each transfer.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
Results of my STIM cycles were very poor - I had very few follicles to work with. I requested adjustments to my treatment protocol to improve my chances e.g. estrogen priming but was told a flat no because I don't ovulate regularly and wouldn't fit into one of their standard protocols (I actually went on to have success with priming at another clinic). On another occasion, I was stimmed with a dominant follicle which ultimately resulted in a cancelled cycle. In summary, I was encouraged to keep repeating the same standard protocol even though the monitoring sessions revealed low follicle count and in some cases a clear dominant follicle.
Describe your experience with the nursing staff.
I can remember only 2 individuals who were our lifelines during our treatment there. 1) Michael worked the front desk and was always friendly, kind and efficient. 2) Erica was a blood tech there and is now at Sher NY. She was always friendly and efficient - uplifting and important qualities to help patients navigate this stressful time.
Describe your experience with Columbia University.
Not suitable for someone who needs treatment that extends beyond their standard protocol e.g. estrogen priming in my case
Describe your experience with your monitoring appointments at Columbia University.
Monitoring started at 7 am. I had to get there by 630AM to be the first few patients in line. I have literally run to the front door of the building to rush to be the first few in line. Consequence of not being the first 1 to 3 is waiting untill 745 am to be seen by the doctor. After seeing the doctor for monitoring, it could take another 20 mins to meet with the nurse. That means spending 1.5 hours for a 3 minute monitoring appointment is my best case scenario.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
0
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
38
Treated
2016
Success with this Doc
No
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss
0
0
I don't know if Dr. Rackow is really familiar with many of her patients' cases/treatment progress. She was seldom available and I only managed to see her once...I feel that fertility treatment protocols are quite individualized and it is very hard for me, as a patient, to just see whomever is available that day and you can tell they just literally just flipped through your chart moments prior and are now going to decide the course of your treatment. It might be okay with some people, but since I was paying fully out of pocket I was not going to take that gamble....At my first appointment, Dr. Rackow was more than 2 hours late. She apparently had an emergency at the hospital...
When I decided to leave Columbia and get treated elsewhere. It took almost a month to get my chart transferred. It is very hard to speak with someone besides a receptionist. When you ask to speak with Billing or Records dept for example, you're transferred basically to a voicemail 99% of the time. For the records requests, the request is done via email and you do not receive any confirmation that the request was received. After numerous phone calls my records were finally sent.... but incomplete. Took another 2 phone calls to rectify. You have to insist to speak with someone, otherwise you just keep getting pushed to voicemail. Next issue is billing. Please see details below. For a clinic where I did not even stay to do treatment, I couldn't believe the issues that I had.
Age
38
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss
0
0
How was your experience with Beth Rackow at Columbia University?
I don't know if Dr. Rackow is really familiar with many of her patients' cases/treatment progress. She was seldom available and I only managed to see her once. Again, I feel that fertility treatment protocols are quite individualized and it is very hard for me, as a patient, to just see whomever is available that day and you can tell they just literally just flipped through your chart moments prior and are now going to decide the course of your treatment. It might be okay with some people, but since I was paying fully out of pocket I was not going to take that gamble.
During treatment, were you treated like a number or a human with Beth Rackow at Columbia University?
At my first appointment, Dr. Rackow was more than 2 hours late. She apparently had an emergency at the hospital. I understand OB emergencies happen and as a health care provider myself, I know it happens. What I don't understand is the front desk staff, they knew she was running late when I checked in but never said anything. It was only when I overheard the front desk telling other patients to either wait or reschedule that I went up to the front desk myself to inquire, since I had waited nearly an hour by now. At this point they told me that I actually hadn't been waiting that long because they allow 45 minutes of the new patient appointment for us to fill out paperwork. I'd never heard of this and I've never needed 45 minutes to fill out new patient paperwork. They then basically said I could come back another day or reschedule. Dr. Rackow's schedule is not very frequent and I had already canceled my patients for the day to see her so I opted to wait, I got lunch at Whole Foods and then came back to the appointment. The entire time the front desk seemed to not care and never bothered to inform me that she was going to be in late. I stayed to Columbia against my better judgement (I also trained there so I guess I felt some sense of loyalty), but after the cattle-call morning monitoring visits where I without fail would have to wait nearly an hour and a last minute appointment cancellation by Dr. Rackow, I left the clinic after finishing the infertility/RPL workup. I could not even get a follow up to discuss the results because Dr. Rackow is just never there. I had it with Dr. Nataki Douglas. I made the appointment for first thing in the morning to minimize wait time. At 20 minutes past my appointment time, I saw Dr. Douglas and some staff roll in the office with coffee and doughnuts, apparently they had gone out to get coffee and no one seemed to care that there were patients on the schedule. That really solidified it for me. Since I was paying fully out of pocket, I felt I couldn't do treatment at Columbia because it just seemed like no one cared at the office. To me, fertility treatment is quite individualized and when I finally saw Dr. Douglas, I could tell she just read my chart right before the appointment and offered standard treatment options without taking my medical history into consideration.
Describe the costs associated with your care under Beth Rackow at Columbia University.
My insurance only covered up through diagnostic testing. I left after the diagnostic testing. Did not start treatment at Columbia. Little did I know I would be haunted by billing issues for another 9 months. PLEASE CHECK YOUR BILLING STATEMENTS!! I will highlight 2 issues: 1.) On my first visit with Dr. Rackow, as you see from above, was delayed greatly, and Dr. Rackow spent approximately 30 minutes with me going over my medical history and then suggested some lab tests. I was then shuttled off to speak with a nurse who went over when I was supposed to come in for baseline bloodwork, since I was an IVF newbie. Imagine my surprise when I then got a bill from Columbia for $404 for a 60-minute office visit with Dr. Rackow. They billed under code 99205, look it up if you're curious but I guarantee you the criteria under which the clinic was allowed to bill under that code did NOT happen at my visit. Obviously I did not "clock in" or "clock out" the visit but honestly the least amount of time I spent at that office was the actual appointment with Dr. Rackow. When I called the office to inquire, the billing department said they would speak with her and get back to me. They actually did call me back, only to tell me that Dr. Rackow said she had spent a significant amount of time that I was definitely there for an hour. I'm not even sure if Dr. Rackow remembered me as a patient and I thought it was pretty impressive that she remembered how long she spent with me. The ironic thing is when I had another new patient consult with my current RE at another clinic, I was bracing myself for another $400 visit. My new RE saw me on time, ACTUALLY spent over an hour for the visit, and the office only billed my for a 45 minute visit, which was only $118 out of pocket for me. 2.) I was double billed by Columbia for lab tests. Columbia did the blood collection but the analysis gets sent to another lab, typically Enzo Labs. There was a lag by Enzo labs for some genetic tests since they had to verify some things with my insurance so I got the lab bill from Enzo almost 9 months (yea....) after the date of service. I cross referenced it with the bill from Columbia for the same date of service, which came shortly after the office visit to draw blood (sending out bills is one thing they are not slow about), and noticed that Columbia had billed for the blood collection, as well as for the analysis of 3 hormones, under the same code as Enzo Labs, who actually did the analysis. I could not believe I had to call Columbia... again. I thought I was done with them. Spoke with Sara in billing, who told me that she would call me back in a couple of days to let me know what the credit owed to me was. I never got a call back, and when I called after a week Sara no longer worked there! They then transferred to me Sofia Papaderos, the financial services manager, who actually was pretty good about emailing me back at first. However, I found it strange that the manager could not give me a timeline of when or how the credit would be processed (apparently the credit needs several approval signatures prior to issuance of a refund check, again, something you would expect the manager to know about). She then proceeded to tell me that an amended claim needed to be filed with the insurance prior to me getting the refund, but Columbia never sent this amended claim, and again, her exact words were "Not sure on the time frame unfortunately". Then I stopped hearing back from her all together! After over a month of back and forth, I finally somehow just received a refund check in the mail, without needing this so-called amended claim.
What specific things went wrong at Columbia University?
  • Lost paperwork
  • Failed to send your chart to another clinic
0
Doctor
Beth Rackow
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

0
1
Age
33
Treated
2016
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
0
1
I saw Dr. McConnell during my consultation. She seemed friendly and was very positive about us succeeding...Unfortunately, we never saw Dr. McConnell again - EVER. We did 3 IUIs at the clinic and never once saw OUR doctor after the consultation. This is shocking to me as I had A LOT of visits over the course of 3 IUIs...she was not proactive. After having 2 failed IUIs with no drugs, I had to call the clinic myself and ask whether I could start taking clomid. I never heard back from her after my failed IUIs or after my request to start taking clomid.
I would receive a call back only 80% of the time from the nurse [at Columbia University]. In one instance, I called 5 times over the course of 3 days pleading with them to call me back as my prescription hadn't been called in correctly. I never received any reply...They input my information incorrectly, telling the Genetic company that I was Native American. I am Caucasian. This skewed the test results. Columbia did not notice this - in fact it took me several weeks to notice the mistake on the results page. A nurse forgot to call in a prescription for me and no one ever called me back to fix it. The billing department was impossible to get a hold of. For 2 of my IUIs, they failed to get the pre-authorization that I needed from my insurance company until I called several times. In one instance, it was not until the day before my IUI that they successfully called my insurance company.
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
0
1
How was your experience with Rachel McConnell at Columbia University?
Dr. McConnell seemed like a warm person and she was positive about the treatment she was prescribing for me. However, she was not proactive. After having 2 failed IUIs with no drugs, I had to call the clinic myself and ask whether I could start taking clomid. I never heard back from her after my failed IUIs or after my request to start taking clomid. The nurse called me back and said OK. How is that acceptable behavior for a doctor? After 3 IUIs failed, I simply never called the clinic again and Dr. McConnell never reached out to me. I can't adequately review her personally as a doctor as I only saw her once during my consultation.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Don't expect to have easy access to this doctor or even her nurses.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
I saw Dr. McConnell during my consultation. She seemed friendly and was very positive about us succeeding. She indicated that the tests that my GYN ran were thorough and that our only issue was morphology (male factor). She believed we could easily get pregnant using IUI with no drugs. We were obviously excited to hear this and immediately signed up. Unfortunately, we never saw Dr. McConnell again - EVER. We did 3 IUIs at the clinic and never once saw OUR doctor after the consultation. This is shocking to me as I had A LOT of visits over the course of 3 IUIs. I felt like a number and not a human.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
My husband had low morphology (1%). That was our only known issue. Dr. McConnell did not believe morphology would impact our success and she strongly suggested we try natural IUI (no drugs at all). We did 2 failed natural IUI cycles before I grew frustrated and called the nurse asking to be allowed to do an IUI w/ clomid cycle. The nurse said OK. I never heard back from Dr. McConnell so I don't even know what her rationale was for saying OK.
Describe your experience with the nursing staff.
The nurse telephone line goes directly to voicemail. That is fine. The problem is, their voicemail numbers don't match the correct nurses with their corresponding doctors. I mentioned this several times and was met with deaf ears. Also, I would receive a call back only 80% of the time from the nurse. In one instance, I called 5 times over the course of 3 days pleading with them to call me back as my prescription hadn't been called in correctly. I never received any reply. I'm still waiting for that call back (haha!)
Describe your experience with Columbia University.
I have no issues with a clinic that is a cattle call. I understand that a cattle call isn't always a bad thing - it can show that the clinic is organized and efficient in how they see patients. This is not the case with Columbia. The waiting room is extremely uncomfortable and outdated. The chairs are lined up to face a television set that blasts HGTV very loudly every single day. I visited the clinic at all hours of the day and this was also the case. The exam rooms are extremely outdated and felt dirty to me. The walls were covered in marks and desperately needed fresh paint. The sterilizing machines would be left on and beeping non-stop for 10+ minutes at a time until someone would finally come in and turn it off. They do not have many lab techs to take blood work. I would estimate 3 techs at a time. The doctor's do not review your chart or paper before entering your exam room. I had several ask me why I was there today and one incorrectly said, "you're here for X today, right" - which was 100% incorrect.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
My insurance company paid for IUIs and visits associated with it as part of my coverage. I needed pre-authorization before each IUI.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
0
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Unexplained
0
0
I think I spend more time reviewing Dr. Racow than she spend on my case. When I had a follow up appointment she was searching through her computer data for the information about my case as she was unprepared. Most of the visit she was staring at the computer instead of giving us advises or talking about our case. After unsuccessful treatments she wanted us to continue with the same treatment without adjusting anything. Getting questions answered while in a cycle was challenging. There was no email or phone for Dr. Rackow. I left only one message but it was not returned. It felt like you have no one to turn with your questions.
The wait time, very often, is excruciating. 4 hours for iui in not unusual. You are treated like a number. Noone will tell you why or how, they just draw your blood, or take you for a sonogram, however they will not explain what they see (on a sonogram screen). The billing department will NOT response to your calls. I paid the balance every time I was there and somehow they still managed to send some bills to "collection" even though I never got a bill for it. A year later there are some amounts disputed: after calling multiple time for an explanation or bills it is still unresolved. You cannot just talk to the billing department. You may only leave a message.
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Unexplained
0
0
How was your experience with Beth Rackow at Columbia University?
I think I spend more time reviewing Dr. Racow than she spend on my case. When I had a follow up appointment she was searching through her computer data for the information about my case as she was unprepared. Most of the visit she was staring at the computer instead of giving us advises or talking about our case. After unsuccessful treatments she wanted us to continue with the same treatment without adjusting anything. Getting questions answered while in a cycle was challenging. There was no email or phone for Dr. Rackow. I left only one message but it was not returned. It felt like you have no one to turn with your questions.
What's one piece of advice would you give a prospective patient of Beth Rackow at Columbia University?
Have as many questions ready as possible. Write them down and go through them. Don't get rushed answers as satisfactory.
During treatment, were you treated like a number or a human with Beth Rackow at Columbia University?
The visits were very rushed. Any questions I had Dr. Rackow explained fully, however she did not volunteer to give me any information by herself. I learned more about my procedures from the internet than from my own doctor. It takes a month to schedule an appointment (which doesn't last more than 10 minutes) because she is in the office only once a week for half the day. You cannot contact your doctor with questions. Instead, you need to call the office and talk to the nurse. If you have a question for the doctor then the nurse takes the question and it is supposed to be answered in 24 to 48 hours. However when I left a message with the nurse - my call was never returned. If you need immediate response then I think there is a fee for that. Doctor never followed up on the results. Dr. Rackow"prescribed" 3 cycles and then asked me to return for "follow up" visit which also took less than 10 minutes where she suggested I do another 3 cycles without changing the protocol.
Describe the protocols Beth Rackow used in your cycles at Columbia University and their degree of success.
Treatment strategies: 50mm clomid, iui, check for pregnancy. result: negative
Describe your experience with the nursing staff.
Nurses and staff do what they are supposed to but without explaining why. Waiting time on average was 2 to 3 hours. But sometimes 4 hours. For one nurse it took 10 minutes to draw blood. She was not schooled at assembling the equipment so she wasted 6 needles before she got it right. I don't believe she had a proper schooling. Other nurses were just ok.
Describe your experience with Columbia University.
The wait time, very often, is excruciating. 4 hours for iui in not unusual. You are treated like a number. Noone will tell you why or how, they just draw your blood, or take you for a sonogram, however they will not explain what they see (on a sonogram screen). The billing department will NOT response to your calls. I paid the balance every time I was there and somehow they still managed to send some bills to "collection" even though I never got a bill for it. A year later there are some amounts disputed: after calling multiple time for an explanation or bills it is still unresolved. You cannot just talk to the billing department. You may only leave a message.
Describe the costs associated with your care under Beth Rackow at Columbia University.
$4,600 per IUI cycle
Describe Beth Rackow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
What specific things went wrong at Columbia University?
  • Failed to call with results
  • Failed to send your chart to another clinic
0
Doctor
Beth Rackow
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2016
Success with this Doc
6 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
10
...I was in tears and Dr. Guarnaccia so happened to be in the office that Saturday, and purposely went out of his way to find me to calm me down and explain that we are not robots--we are human beings and one regimen of shots that works for one patient does not necessarily work for another. He strongly urged me not to give up and encouraged me to do another cycle for the egg freezing and advised that we would do a different regiment of shots. I appreciated his feedback and ultimately agreed, and while that cycle did not get as many eggs as hoped, we did get through the whole cycle and froze six eggs. I was advised to do another cycle
The only real weakness [at Columbia Fertility] is that for the check-ins with the bloodwork/ultrasounds you are not likely to see your physician, which isn't preferable as I would have liked my physician to be the one doing the ultrasound check-ins...The monitoring timeframe was always set very early in the morning, which was convenient given my work schedule...Dr. Guarnaccia is a straight-shooter and will not beat around the bush. If you're looking for someone to sugarcoat it, he's not the one. He is diligent and will ask questions of you--and welcomes questions from you as well.
Age
33
Treated
2016
Success with this Doc
6 Eggs Frozen
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Michael Guarnaccia at Columbia University?
Dr. Guarnaccia is an excellent, thoughtful and sensitive physician. When I started my first cycle for the egg freezing, when I came in on day 6 for my first ultrasound with the doctor on call to see whether the follicles were maturing, the results were negative - and I was instructed by that doctor to stop the fertility shots. I was in tears and Dr. Guarnaccia so happened to be in the office that Saturday, and purposely went out of his way to find me to calm me down and explain that we are not robots--we are human beings and one regimen of shots that works for one patient does not necessarily work for another. He strongly urged me not to give up and encouraged me to do another cycle for the egg freezing and advised that we would do a different regiment of shots. I appreciated his feedback and ultimately agreed, and while that cycle did not get as many eggs as hoped, we did get through the whole cycle and froze six eggs. I was advised to do another cycle to maximize the number of eggs but my finances (and well-being) decided against it for the time being.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Columbia University?
Dr. Guarnaccia is a straight-shooter and will not beat around the bush. If you're looking for someone to sugarcoat it, he's not the one. He is diligent and will ask questions of you--and welcomes questions from you as well.
During treatment, were you treated like a number or a human with Michael Guarnaccia at Columbia University?
Dr. Guarnaccia is an excellent, thoughtful and sensitive physician. When I started my first cycle for the egg freezing, when I came in on day 6 for my first ultrasound with the doctor on call to see whether the follicles were maturing, the results were negative - and I was instructed by that doctor to stop the fertility shots. I was in tears and Dr. Guarnaccia so happened to be in the office that Saturday, and purposely went out of his way to find me to calm me down and explain that we are not robots--we are human beings and one regimen of shots that works for one patient does not necessarily work for another. He strongly urged me not to give up and encouraged me to do another cycle for the egg freezing and advised that we would do a different regiment of shots. I appreciated his feedback and ultimately agreed, and while that cycle did not get as many eggs as hoped, we did get through the whole cycle and froze six eggs. I was advised to do another cycle to maximize the number of eggs but my finances (and well-being) decided against it for the time being.
Describe your experience with the nursing staff.
Very friendly and dedicated, hard workers.
Describe your experience with Columbia University.
The only real weakness is that for the check-ins with the bloodwork/ultrasounds you are not likely to see your physician, which isn't preferable as I would have liked my physician to be the one doing the ultrasound check-ins.
Describe your experience with your monitoring appointments at Columbia University.
The monitoring timeframe was always set very early in the morning, which was convenient given my work schedule.
Describe the costs associated with your care under Michael Guarnaccia at Columbia University.
Everything involving egg freezing.
What specific things went wrong at Columbia University?
  • Failed to call with results
  • Failed to convey critical information
10
Doctor
Michael Guarnaccia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
IVF, Donor Sperm
Diagnosis
Other, Unexplained
0
0
After each failed cycle, Dr. McConnell just recommended the same protocol without additional testing. I'm not sure if it's Dr. McConnell's preference or the clinic's, but she doesn't individualize or alter a protocol even when it fails or the patient has an adverse reaction...I had a horrible experience with Dr. McConnell. She regularly failed to explain procedures or recommendations and lied to me. Dr. McConnell said that one couldn't stop birth control pills mid-pack--apparently, it was easier to lie than share her reason for wanting me to continue the medication. She also made an error during an exam and said my uterus was retroverted; it's not and she had done ultrasounds on me previously.
Even though the clinic [Columbia U] claimed to have a lot of experience with same-sex couples, they often had to made up the process along the way. Because they didn't have updated consent forms for same-sex couples, we had to pay for a lawyer and advocate for changes to the forms in order to protect of our parental rights. It was a nightmare, and my treatment was unsuccessful...I could barely get a callback, and the clinical staff don't use email. EThe lead social worker was also highly unprofessional and shared obvious details about the identity of famous patients.
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Donor Sperm
Diagnosis
Other, Unexplained
0
0
How was your experience with Rachel McConnell at Columbia University?
I had a horrible experience with Dr. McConnell. She regularly failed to explain procedures or recommendations and lied to me. Dr. McConnell said that one couldn't stop birth control pills mid-pack--apparently, it was easier to lie than share her reason for wanting me to continue the medication. She also made an error during an exam and said my uterus was retroverted; it's not and she had done ultrasounds on me previously. Most significantly, I went through with a surgery that Dr. McConnell recommended for me, and unfortunately she failed to mention that it could have a significant negative impact on my ovarian reserve. She also did not help get me an appointment with a surgeon.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Go elsewhere if possible. Otherwise, advocate heavily for yourself: push for answers, follow up repeatedly, and make sure you stay on top of every detail of your care.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
After each failed cycle, Dr. McConnell just recommended the same protocol without additional testing. I'm not sure if it's Dr. McConnell's preference or the clinic's, but she doesn't individualize or alter a protocol even when it fails or the patient has an adverse reaction. The oral estrace that they use for FET cycles made me very sick, but she refused to let me do another FET protocol or consider one of the many alternatives forms of estrogen.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
failed medicated FETs with the same standard protocol each cycle (estrace, antagonist, progesterone suppositories, low dose medrol before transfer)
Describe your experience with the nursing staff.
The support staff including the nurses were really nice but overworked and unorganized. I was frequently given misinformation and strange instructions by the nurses. One told me to avoid yoga/light exercise even before my frozen transfer because it would bounce my uterus!
Describe your experience with Columbia University.
It was a nightmare, and my treatment was unsuccessful. The set protocols made everything easier for the clinic/doctors but weren't successful for me and often left me with negative side effects for several extra days before my procedures. I could barely get a callback, and the clinical staff don't use email. Even though the clinic claimed to have a lot of experience with same-sex couples, they often had to made up the process along the way. Because they didn't have updated consent forms for same-sex couples, we had to pay for a lawyer and advocate for changes to the forms in order to protect of our parental rights. The lead social worker was also highly unprofessional and shared obvious details about the identity of famous patients.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
They tried to have us pay out of pocket rather than use our insurance benefits. Luckily, insurance covered treatment. However, they routinely tried to bill me for covered procedures or at higher prices than I was told in advance. Sorting it out was almost impossible.
Describe Rachel McConnell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
We went into the process knowing that we only wanted eSET, so there wasn't really a conversation.
What specific things went wrong at Columbia University?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
1
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
2
1
Unfortunately, as time went on it was clear that he [Dr. Zimmermann] did not remember who I was no matter how many times I called or returned for an appointment. On one occasion he forgot something he had advised and we had discussed directly regarding my course of treatment and on another occasion I discovered (from his nurse) that he had forgotten to tell me about an additional test I needed which nearly interfered with my next planned IUI. He was never rude or impatient but my impression over time was that he couldnt keep track of all his patients and just went with a "one size fits all" type of approach...
Terribly long wait times [at Columbia U - Manhattan], difficulty getting in and out for even just a blood draw. Very difficult to get in touch with doctor by phone, even after days of calling and leaving messages. Didn't like seeing a different doctor every time...Some [nurses] were more informative, friendly and patient than others but all were relatively warm...
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
2
1
How was your experience with Ralf Zimmermann at Columbia University?
He was kind, intelligent, and informative- particularly at the initial consult. However, as time went by I found it more and more difficult as I rarely saw him when at the clinic and had an extremely difficult time reaching him by phone and he never seemed to remember who I was or the details of my case/treatment. On one occasion he forgot to include his DEA number on my prescription causing me to waste extra time as I had to return to the clinic to get a new prescription. And ultimately I felt he just followed a "one size fits all" approach. I lost my first pregnancy (due to a chromosomal abnormality) which was the result of my second natural cycle IUI (no medication). Despite this, Dr. Zimmermann strongly advised that I take Clomid for any subsequent IUIs. I followed his advice once however, the Clomid caused significant discomfort and did not result in a pregnancy. I then got a second opinion from another reproductive endocrinologist who indicated that would not have been his recommendation due to some adverse effects of Clomid and due to the fact that I had already gotten pregnant with a natural cycle, had no known documented fertility problems and good ovarian reserve. Against Dr. Zimmermann's advice, I decided to go back to a natural cycle (no Clomid) on my next try which resulted in a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann at Columbia University?
You probably have to stay on top of him by calling or going in constantly otherwise things may get missed.
During treatment, were you treated like a number or a human with Ralf Zimmermann at Columbia University?
Things began okay- he was warm, informative, and thorough during the initial consult. Unfortunately, as time went on it was clear that he did not remember who I was no matter how many times I called or returned for an appointment. On one occasion he forgot something he had advised and we had discussed directly regarding my course of treatment and on another occasion I discovered (from his nurse) that he had forgotten to tell me about an additional test I needed which nearly interfered with my next planned IUI. He was never rude or impatient but my impression over time was that he couldnt keep track of all his patients and just went with a "one size fits all" type of approach.
Describe the protocols Ralf Zimmermann used in your cycles at Columbia University and their degree of success.
Advised Clomid after a miscarriage even though I had no documented fertility problems and had gotten pregnant on my second natural cycle of IUI because he said that at my age (39) it would improve my chances.
Describe your experience with the nursing staff.
Some were more informative, friendly and patient than others but all were relatively warm
Describe your experience with Columbia University.
Terribly long wait times, difficulty getting in and out for even just a blood draw. Very difficult to get in touch with doctor by phone, even after days of calling and leaving messages. Didn't like seeing a different doctor every time
Describe the costs associated with your care under Ralf Zimmermann at Columbia University.
Most were covered by my health insurance
What specific things went wrong at Columbia University?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Ralf Zimmermann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
9
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
5
9
I really only saw her [Dr Rachel McConnell] twice I think. The first visit was the initial intake. As previously mentioned, she seemed to briefly scan my paperwork and misinterpreted a letter. I had to keep correcting her. She was nice and all but she also didn't really care to diagnose me properly since "whatever it is, we'll be treating it the same way".
1. You will never see the same doctor twice [at Columbia]. Make sure your comfortable with that. 2. You will be told the worst case scenario. It might make you panic. However, I'm glad I was prepared for the worst. 3. The front desk people are the most helpful people around. They know everything and they are really willing to work with your schedule to get you in.
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
5
9
How was your experience with Rachel McConnell at Columbia University?
I really only saw her twice I think. The first visit was the initial intake. As previously mentioned, she seemed to briefly scan my paperwork and misinterpreted a letter. I had to keep correcting her. She was nice and all but she also didn't really care to diagnose me properly since "whatever it is, we'll be treating it the same way".
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Assert yourself. If it seems like she's missing info don't be afraid to speak up. She won't get annoyed.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
She spoke to me pleasantly for sure, not condescendingly. However, I felt like she wasn't really paying attention to my own personal history. For example, she said something several times about my endometriosis and... I don't have that! At all! I had to keep correcting her because she had read some letter wrong. I could have been mistreated because of that.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
I was lucky. I only had to go through one cycle of IUI. She said I had unexplained infertility and there was no particular reason I wasn't getting pregnant. She said because of that it would just be best to stimulate more egg production with clomid. I started clomid on cycle day 3, I went in for daily ultrasounds to check on the egg development. I had 2 good ones developing. At mid cycle I was told to check an ovulation stick daily and once I saw the surge to come in the next morning for my IUI. If it didn't happen by Thursday, I was to use an injection to stimulate ovulation. Luckily, the surge hit Wednesday night and I did not need to inject. (I really hated that because they don't work on weekends, I would have had to buy an expensive drug and inject it). I went in with my husband for my IUI, after they told me to lay down for 5 minutes. I had read that laying down for 15 minutes produced better results... so I stuck around for 15 anyway.
Describe your experience with the nursing staff.
They were all kind. They seemed knowledgeable and understanding.
Describe your experience with Columbia University.
1. You will never see the same doctor twice. Make sure your comfortable with that. 2. You will be told the worst case scenario. It might make you panic. However, I'm glad I was prepared for the worst. 3. The front desk people are the most helpful people around. They know everything and they are really willing to work with your schedule to get you in.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
I had a 1k deductible for my insurance. I already met that for 2014 before I even showed up at the center. Everything was covered in full by my insurance. My actual IUI cycle in 2015 cost around $450- I only know since it was January and it the first thing to hit my deductible. The sperm was handled separately and I think it was around $100.
5
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
36
Treated
2015
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
0
0
Not once did she [Dr Rackow] know the history of our records. The last consult was the last straw for us. She had absolutely no idea about our history and spent the entire time searching for her records on her computer in fits and starts, and ended up spending hardly any time discussing our case history or customizing a plan for us....Avoid CWRC at all costs. The only reason you go there, and i repeat, the only reason you go to CWRC is if your financial situation requires it (they are not as expensive and accept more insurance plans). If you do have to go to CWRC, avoid Dr. Rackow at all costs. She also btw, only visits CWRC in mid-town once a week for half a day - which means getting time with her for a consult is next to impossible.
[Columbia's] Strengths - they are not as expensive, accept more insurances (this wasnt an issue for us but we have heard this from others) Weaknesses - they are a research institution with zero incentives or motivation to get high success rates with SART. And this will show in every aspect of their operation - from the doctor's knowledge of personal history, to the way billing works to the time it takes for them to return a phone call even for pressing issues (BTW, they dont know the concept of email based communication).
Age
36
Treated
2015
Success with this Doc
No
Race
South Asian
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
0
0
How was your experience with Beth Rackow at Columbia University?
Another cog in the CWRC machine with zero personal knowledge of our case or any real motivation to pull off a successful pregnancy. To give an idea for how bad it was - here is our last visit's description (at which time we decided we are never setting foot again in CWRC) - we had completed 6 IUI cycles by then, with no adjustments made to our medication or plan (we constantly got only one follicle with each clomid cycle) - We setup time with her to figure out if we should move on to IUI. - She spent a good 15 minutes telling us curtly that we should have caught a billing/insurance screw-up that had happened with a blood test earlier in the day (nurse made a mistake with some code, we didn't catch it). - She then proceeded to spend another 10 minutes searching cluelessly through our records and complaining that someone had not organized the records properly. - when we asked for her opinion on whether we should do ICSI and whether we should do PGS with our IVF cycle and she point blank refused to answer, saying it was a decision we should make (we only asked for her expert opinion) - the consult ended at that and we didnt step foot in CWRC after.
What's one piece of advice would you give a prospective patient of Beth Rackow at Columbia University?
Avoid CWRC at all costs. The only reason you go there, and i repeat, the only reason you go to CWRC is if your financial situation requires it (they are not as expensive and accept more insurance plans). If you do have to go to CWRC, avoid Dr. Rackow at all costs. She also btw, only visits CWRC in mid-town once a week for half a day - which means getting time with her for a consult is next to impossible.
During treatment, were you treated like a number or a human with Beth Rackow at Columbia University?
Not once did she know the history of our records. The last consult was the last straw for us. She had absolutely no idea about our history and spent the entire time searching for her records on her computer in fits and starts, and ended up spending hardly any time discussing our case history or customizing a plan for us.
Describe the protocols Beth Rackow used in your cycles at Columbia University and their degree of success.
Did 6 IUI cycles with Dr. Rackow and was on clomid (though they switched to a different one for a few cycles because of vision side effects). Always got only one mature follicle - never more than one - but she made no changes to the plan.
Describe your experience with the nursing staff.
Its a faceless factory, so there isnt a concept of a specific nurse you work with.
Describe your experience with Columbia University.
Strengths - they are not as expensive, accept more insurances (this wasnt an issue for us but we have heard this from others) Weaknesses - they are a research institution with zero incentives or motivation to get high success rates with SART. And this will show in every aspect of their operation - from the doctor's knowledge of personal history, to the way billing works to the time it takes for them to return a phone call even for pressing issues (BTW, they dont know the concept of email based communication).
Describe the costs associated with your care under Beth Rackow at Columbia University.
We didnt have any problems with billing
What specific things went wrong at Columbia University?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Beth Rackow
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
43 - 44
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
8 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
10
[Dr. Briana Rudick] always treated me as if I were her only patient. She remembered my personal situation everytime I saw her she never sugar coated anything but was never doubtful or negative either. When I conceived at 43 after one IVF treatment she told me to play the lottery! That was the only time she expressed that the odds had been against me... She is direct, stays neutral, is forthcoming, fresh, progressive, supportive, takes her time and talks to you, feels like a friend, routes for you.
[Columbia] Operated like a factory due to the number of patients in the waiting room at any given time. But it was necessary to maintain a constant flow of moving patients . They only called u by ur first name to maintain privacy . There was never a long wait from when u were called to when the dr arrived. I do think they need to change the billing window procedure. There’s not enough privacy
Age
43 - 44
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
8 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Briana Rudick at Columbia University?
See previous comment. She is direct, stays neutral, is forthcoming, fresh, progressive, supportive, takes her time and talks to you, feels like a friend, routes for you. She recommend that I deliver ya NYC Langone due to my location and because they are an educational hospital
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
Don’t expect a dr thatsugar coats the facts. She gets to the point but with a softness because she is compassionate. She has children and with that comes empathy for the desire to want a baby. She made me feel comfortable, laugh, and stay excited
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
As Columbia has a massive fertility dept and I saw several drs during the year and a half of IUI and IVF attemps, dr rudck always treated me as if I were her only patient. She remembered my personal situation everytime I saw her she never sugar coated anything but was never doubtful or negative either. When I conceived at 43 after one IVF treatment she told me to play the lottery! That was the only time she expressed that the odds had been against me
Describe your experience with the nursing staff.
Fast knowledgeable warm caring encouraging
Describe your experience with Columbia University.
Operated like a factory due to the number of patients in the waiting room at any given time. But it was necessary to maintain a constant flow of moving patients . They only called u by ur first name to maintain privacy . There was never a long wait from when u were called to when the dr arrived. I do think they need to change the billing window procedure. There’s not enough privacy
Describe the costs associated with your care under Briana Rudick at Columbia University.
My insurance covered up to 30k in fertirky treatments and 10k per lifetime if IVF meds . My out of pocket for 8 IUIs and 1 IVF was about $13k. I did use donor Sperm so a portion of that was for receiving storage and thawing
Describe Briana Rudick's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
I had 9 eggs retrieved 7 survived by day 5 only one healthy embryo was viable
10
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
0
Age
37
Treated
2015
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
1
0
I did not become pregnant and Dr. McConnell was prepared to do the same treatment all over again.
If i had a question about my treatment it would take 2-3 days to get a call back, and sometimes I never got a call back.
Age
37
Treated
2015
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
1
0
How was your experience with Rachel McConnell at Columbia University?
I was not happy overall with Dr. McConell or Columbia U. There were several steps we had to go through in order to do IVF, and we were not told about all of the steps up front and so it took longer to begin IVF treatment which was stressful. There was a long wait in order to enroll in the IVF class. It turned out my estrogen priming would begin around the time of the start date of my IVF class and when I asked Dr. McConnell for instructions she refused to give them to me and suggested that I wait another month to start. While Dr. McConnell was sometimes in a good mood I also found her to be moody and sometimes curt to me when I asked questions at consultation appointments.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
While Dr. McConnell was sometimes in a good mood I also found her to be moody and sometimes curt to me when I asked questions at consultation appointments. After my first round of IVF i had 6 mature eggs and only 2 fertilized and they transferred one day 6 embryo. I did not become pregnant and Dr. McConnell was prepared to do the same treatment all over again. Instead, she should've suggested ICSI and a day 3 transfer (which Columbia apparently does not do). Overall, I did not feel that Dr. McConnell gave my treatment a lot of personal attention.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
estrogen priming & aggressive protocol (450 gonal f with 150 menopur) - it did work for me in that i was diagnosed with diminished ovarian reserve and i had 6 mature eggs. however, it did not result in a pregnancy.
Describe your experience with the nursing staff.
I was not happy with their responsiveness. If i had a question about my treatment it would take 2-3 days to get a call back, and sometimes I never got a call back. They also did not communicate clear instructions with IUI and it was very stressful.
Describe your experience with your monitoring appointments at Columbia University.
there was usually a long wait; the wait was shorter in the westchester office
1
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
9
Age
29
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
7
9
He [Dr. Zimmermann] was very experienced and took the time to explain the next steps and answer questions. He was not judgmental and very encouraging. Whenever I left a message he responded in a timely matter. Although he didn't perform my procedures he did make sure to walk me through every step and process before it occurred...He was very honest and open about what needed to be done. As an SMC he made me feel accepted and did not judge based on my circumstances or age...
It is very efficient and it is clear it works, but it does give off a Factory feeling [at Comumbia U - Manhattan]. You go from one place to another and everything is very routine. If you are new you may feel a bit lost and confused until you figure out how the system works. For example you sign in and walk to billing first and then you have to wait to be paged into the section you are scheduled for...
Age
29
Treated
2014
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
7
9
How was your experience with Ralf Zimmermann at Columbia University?
He was very experienced and took the time to explain the next steps and answer questions. He was not judgmental and very encouraging. Whenever I left a message he responded in a timely matter. Although he didn't perform my procedures he did make sure to walk me through every step and process before it occurred.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann at Columbia University?
I would say that although the clinic is big and it seems like a factory being run, Dr. Zimmerman will be there to help you if you reach out.
During treatment, were you treated like a number or a human with Ralf Zimmermann at Columbia University?
He was very honest and open about what needed to be done. As an SMC he made me feel accepted and did not judge based on my circumstances or age.
Describe the protocols Ralf Zimmermann used in your cycles at Columbia University and their degree of success.
He first did a blood test and discovered I had Beta Thalasemia trait. That helped me to pick a sperm donor that did not have that. I also had to do an HSG to make sure the Fallopian tubes were clear. I also had blood tests and ultrasounds to track and time ovulation. Finally I did the iui. After I became pregnant, he continued to monitor my hcg with bloodwork and had an ultrasound at 6 weeks before he released me.
Describe your experience with the nursing staff.
Although I saw different nurses, I felt That they all were efficient and communicated well what was expected. Many of them were friendly and would remember their patients.
Describe your experience with Columbia University.
It is very efficient and it is clear it works, but it does give off a Factory feeling. You go from one place to another and everything is very routine. If you are new you may feel a bit lost and confused until you figure out how the system works. For example you sign in and walk to billing first and then you have to wait to be paged into the section you are scheduled for.
Describe the costs associated with your care under Ralf Zimmermann at Columbia University.
My insurance covered most of it. However, the iui was around $800 and then I had to pay $50 to intake the sperm that I ordered.
7
Doctor
Ralf Zimmermann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Ralf Zimmermann at Columbia University.

Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
24 - 25
Treated
2012 - 2013
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
0
0
Most of the time it took them multiple days to get back to me and the nurses were the only ones to call even when a specific request was placed to speak directly with Dr. Sauer. Other than my first consultation I never spoke or heard from Dr. Sauer until I complained and told them that I was leaving to another RE. I only stayed with them for 3 cycles 1 medicated colmid and two clomid IUIs. After my first clomid IUI cycle I expressed concern to the doctor I saw at morning monitoring about my heightened side effects that I was experiencing. She brushed me off and asked if I wanted to have a baby or not. And there was no follow through or a
After going to other RE's I can honestly say that I have never been to such a terrible doctors office [Columbia]. It felt more like a factory or meat market then a doctors office. I was treated as a number and received a pager that would beep with instructions when it was my turn to pay or see the doctor. It is the same kind of pager that they had at my local fast food restaurant. No one bothered to learn my name and there was very little follow through on the part of the doctors. I saw a different doctor each time I came and they were not familiar with my case. Most of the time it took them multiple days to get back to me and the nurses were the only ones to call even when a specific request was placed to speak directly with Dr. Sauer. Other than my first consultation I never spoke or heard from Dr. Sauer until I complained and told them that I was leaving to another RE. I only stayed
Age
24 - 25
Treated
2012 - 2013
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
0
0
How was your experience with Mark Sauer at Columbia University?
After going to other RE's I can honestly say that I have never been to such a terrible doctors office. It felt more like a factory or meat market then a doctors office. I was treated as a number and received a pager that would beep with instructions when it was my turn to pay or see the doctor. It is the same kind of pager that they had at my local fast food restaurant. No one bothered to learn my name and there was very little follow through on the part of the doctors. I saw a different doctor each time I came and they were not familiar with my case. Most of the time it took them multiple days to get back to me and the nurses were the only ones to call even when a specific request was placed to speak directly with Dr. Sauer. Other than my first consultation I never spoke or heard from Dr. Sauer until I complained and told them that I was leaving to another RE. I only stayed with them for 3 cycles 1 medicated colmid and two clomid IUIs. After my first clomid IUI cycle I expressed concern to the doctor I saw at morning monitoring about my heightened side effects that I was experiencing. She brushed me off and asked if I wanted to have a baby or not. And there was no follow through or attempt to switch my medication to other stimulants.
What's one piece of advice would you give a prospective patient of Mark Sauer at Columbia University?
I recommend that each patient is on top of their treatment plan and asks many questions before undergoing treatment to ensure it is the most appropriate plan.
During treatment, were you treated like a number or a human with Mark Sauer at Columbia University?
Other than my first office visit I never saw Dr. Sauer. I saw a different doctor at each visit each of whom were cold and made no effort to connect on a human level. When entering the office I would sign in and receive a blue pager identical to the kind I get at my local fast food restaurant. At the fast food restaurant I don't need them to learn my name but at my doctors office I expected them to take enough interest in at least momentary learning my name during the time that they are treating me. It made the whole experience feel like a factory or meet market.
Describe the protocols Mark Sauer used in your cycles at Columbia University and their degree of success.
The treatment plan was 6 clomid IUIs before looking to change the protocol because that they said was standard practice. I was not treated as an individual I was treated as someone who was infertile the same way it appears others were being treated.
Describe the costs associated with your care under Mark Sauer at Columbia University.
The cost was $500 to speak with the Doctor and $5000 for IUI.
What specific things went wrong at Columbia University?
  • Failed to call with results
  • Failed to consider drug intolerance
0
Doctor
Mark Sauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
42
Treated
2013
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
0
0
It may not have been what she meant, but that does not help on a voice mail, especially when you cannot reach her easily with follow up questions. Second, her treatment was not good. When I went to another doctor for a second opinion, I found out she had missed several things in my chart. The second doctor picked up on several results from Ruduck's chart and made changes in my treatment, which got results.
Columbia is a factory and is not well run. Their excuse is that they take so much insurance but other clinics that take insurance do a much better job from an administrative standpoint (I found out from experience)....The nurses were not helpful or nice. Total factory. You could wait on hold forever just to leave a message for someone to maybe call you back. The nurses are only available until 4 or 4.30 pm.
Age
42
Treated
2013
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
0
0
How was your experience with Briana Rudick at Columbia University?
Dr. Rudick was simply not a good doctor and she was terrible at explaining issues. After the first round of bloodtests I had, she left me a voice mail telling me it would be hard for me to get pregnant. She later denied saying that on the message, and said I had not understood her, but I listened to the message several times and it is what she said. It may not have been what she meant, but that does not help on a voice mail, especially when you cannot reach her easily with follow up questions. Second, her treatment was not good. When I went to another doctor for a second opinion, I found out she had missed several things in my chart. The second doctor picked up on several results from Ruduck's chart and made changes in my treatment, which got results. Dr. Rudick had the same information but didn't use it. Dr. Rudick was was pregnant when I saw her but she never said anything. It wasn't obvions when I started seeing her but she walked into one appointment clearly showing and I was floored. I felt it was very insensitive of her not to say anything about her pregnancy earlier (or at all). When I asked her when she was due she refused to tell me.
What's one piece of advice would you give a prospective patient of Briana Rudick at Columbia University?
Go elsewhere.
During treatment, were you treated like a number or a human with Briana Rudick at Columbia University?
Columbia is a total factory and it not well run. The nurses are terrible and it is very difficult to get through to anyone. Dr. Rudick was not careful in treatment and was very imprecise in her explanations.
Describe the protocols Briana Rudick used in your cycles at Columbia University and their degree of success.
I don't remember this information well enough.
Describe your experience with the nursing staff.
The nurses were not helpful or nice. Total factory. You could wait on hold forever just to leave a message for someone to maybe call you back. The nurses are only available until 4 or 4.30 pm.
Describe your experience with Columbia University.
Columbia is a factory and is not well run. Their excuse is that they take so much insurance but other clinics that take insurance do a much better job from an administrative standpoint (I found out from experience).
Describe the costs associated with your care under Briana Rudick at Columbia University.
It was covered by insurance for us.
What specific things went wrong at Columbia University?
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Briana Rudick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
5
5
I appreciated that her first reaction was not to send us right into IVF. If she had said "I think you need IVF" we would have listened to her, but she felt we should try IUI first and it was the right course of treatment for us. After my miscarriages, she made sure I got all of the appropriate testing to make sure everything was okay.
Some [nurses] were very kind and caring, some were quiet and a little cold. They were all competent... She's a nice woman, she [Dr. McConnell] explains things well, she is never abrupt or rude. But she obviously sees a lot of patients and I doubt she'd know my name if she didn't look down at the chart.
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor, Unexplained
5
5
How was your experience with Rachel McConnell at Columbia University?
She is a nice woman and a smart doctor. I appreciated that her first reaction was not to send us right into IVF. If she had said "I think you need IVF" we would have listened to her, but she felt we should try IUI first and it was the right course of treatment for us. After my miscarriages, she made sure I got all of the appropriate testing to make sure everything was okay. That being said, she's not the warmest person in the world, so if you need a doctor who will hug you, she's not it. She does listen. She does answer questions. I never felt talked down to.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
The same advice I would give to anyone who needs infertility treatment: educate yourself and advocate for yourself. Dr. McConnell is smart, I did a lot of research and I never asked her a question where I wasn't satisfied with her answer. She is nice and I did feel like she cared about getting me pregnant, but she's not a super enthusiastic or warm person, so if you need someone like that, I would try a different doctor. In the end, we trusted her guidance on our treatment, and I'm glad we did.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
I think she was down the middle on this. She's a nice woman, she explains things well, she is never abrupt or rude. But she obviously sees a lot of patients and I doubt she'd know my name if she didn't look down at the chart. She's very calm and I think that can come across as disinterested. I did feel like she listened to me and I feel like she always answered my questions well.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
I had four cycles of IUI. She originally recommended that we only do 3 before IVF. I took 100mg of Clomid for days 2-6, with regular monitoring and then insemination after either a positive OPK or ovidrel shot. The first cycle was a biochemical pregnancy. Second cycle was negative. Third cycle resulted in a pregnancy that was ultimately not viable (no fetal heartbeat), followed by a D&C (performed by a different doctor). Fourth cycle resulted in my son. We met with her after the miscarriage and she recommended that we continue with IUI because they were clearly working in getting me pregnant, we just needed a viable pregnancy. She also ordered recurrent pregnancy loss blood tests at that time, all came back normal.
Describe your experience with the nursing staff.
It really depended on the nurse! Some were very kind and caring, some were quiet and a little cold. They were all competant.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
My insurance covered all of my testing and IUIs and D&C, minus co-pays. That's one of the benefits of CWRC - they took a lot of insurance.
What specific things went wrong at Columbia University?
  • Failed to call with results
5
Doctor
Rachel McConnell
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
37 - 39
Treated
2011 - 2013
Success with this Doc
No
Treatment
8 IUI, IVF
Diagnosis
Unexplained
0
0
She's very nice. However 1.) every failure resulted in being presented statistical charts, not problem solving 2.) after being shown said charts, we were asked what we wanted to do next. We expected expertise and assertive care.
They screwed up constantly, particularly when it came to prescriptions and drug ordering. They cost us several thousand dollars out of pocket unnecessarily.
Age
37 - 39
Treated
2011 - 2013
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
8 IUI, IVF
Diagnosis
Unexplained
0
0
How was your experience with Beth Rackow at Columbia University?
We did 2 IVFs and several IUIs with Dr. Rackow. One IVF was a complete failure, the other resulted in two frozen embryos that are still at CWRC. Shortly after leaving Dr. Rackow and CWRC, we successfully conceived. The issue with CWRC is that they don't test for everything, and don't communicate what they don't test for. In fact, the issues that were inhibiting our fertility were easily solvable, but during our time with Dr. Rackow and the CWRC, every failure was addressed with statistical charts (eg. You are at "X" age, therefore your IVF success % is "Y"). We were told they had tested for everything. They hadn't. We wasted three years and tens of thousands of dollars at this practice. Ultimately, CWRC are proceduralists.. They are not diagnosticians. When we returned to CWRC after having our child, we recapped the ultimate diagnosis of our fertility challenge and the response we got (from a different doctor there) was simply "We don't test for that". Well, thanks for telling us you had tested for everything.
What's one piece of advice would you give a prospective patient of Beth Rackow at Columbia University?
If you get a diagnosis, great. If you get a shoulder shrug and are reminded of the statistical charts, leave. Also... Look at the fertility success statistics at Cornell and NYU (neither of which we went to for our success). They are superior.
During treatment, were you treated like a number or a human with Beth Rackow at Columbia University?
She's very nice. However 1.) every failure resulted in being presented statistical charts, not problem solving 2.) after being shown said charts, we were asked what we wanted to do next. We expected expertise and assertive care.
Describe your experience with the nursing staff.
They screwed up constantly, particularly when it came to prescriptions and drug ordering. They cost us several thousand dollars out of pocket unnecessarily.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Beth Rackow
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
31 - 32
Treated
2012 - 2013
Success with this Doc
No
Treatment
4 IUI, 1 IVF, 2 Egg Freezing, Embryo Freezing
Diagnosis
Unexplained
5
5
If you want good sound advice but don't care as much about a personal connection with your RE, Dr.Lobo will be great for you. Some people prefer to keep things all business and are more analytical in their approach - in this case, Dr. Lobo would be a great fit. Come as prepared as possible to your consultation - have questions ready to go, and do some research in advance.... As someone with unexplained infertility, Dr. Lobo recommended 3 IUI's before moving on to IVF, but suggested that success rate with IUI would be relatively low. Since I responded well to medicated cycles, we went that route instead of injectibles. I ultimately ended up doing 4 IUI's - 2 with Clomid, 1 with Femara, and one natural because I ended up with a cyst from the Clomid. None were successful.
This clinic [Columbia University] does provide good treatment plans and care - that I feel like align well with other clinics I visited. However, it was SO manufactured. Did not feel personal at all and completely lacked any sort of human touch. I did feel confident in the quality of my care overall, but going through an emotional process with very little apparent empathy was tough....The office was like a factory. Dr. Lobo didn't actually perform any of my procedures, and on my 4th IUI, the doctor said, "This must be your first IUI - you seem nervous" Clearly he hadn't read my file. It was clear that they were trying to cycle people through as quickly as possible and I didn't trust that I would have success when the people performing my procedures weren't even familiar with my record.
Age
31 - 32
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI, 1 IVF, 2 Egg Freezing, Embryo Freezing
Diagnosis
Unexplained
5
5
How was your experience with Rogerio Lobo at Columbia University?
Dr. Lobo was very knowledgeable and matter-of-fact. He told me what he recommended and set a plan in motion, and was kind but I did feel like I was one in about a million patients. My individual success didn't seem super important. Or the emotional aspect of fertility treatments.
What's one piece of advice would you give a prospective patient of Rogerio Lobo at Columbia University?
If you want good sound advice but don't care as much about a personal connection with your RE, Dr.Lobo will be great for you. Some people prefer to keep things all business and are more analytical in their approach - in this case, Dr. Lobo would be a great fit. Come as prepared as possible to your consultation - have questions ready to go, and do some research in advance.
During treatment, were you treated like a number or a human with Rogerio Lobo at Columbia University?
The office was like a factory. Dr. Lobo didn't actually perform any of my procedures, and on my 4th IUI, the doctor said, "This must be your first IUI - you seem nervous" Clearly he hadn't read my file. It was clear that they were trying to cycle people through as quickly as possible and I didn't trust that I would have success when the people performing my procedures weren't even familiar with my record.
Describe the protocols Rogerio Lobo used in your cycles at Columbia University and their degree of success.
As someone with unexplained infertility, Dr. Lobo recommended 3 IUI's before moving on to IVF, but suggested that success rate with IUI would be relatively low. Since I responded well to medicated cycles, we went that route instead of injectibles. I ultimately ended up doing 4 IUI's - 2 with Clomid, 1 with Femara, and one natural because I ended up with a cyst from the Clomid. None were successful.
Describe your experience with the nursing staff.
Again, this whole clinic felt like a factory. People were nice enough but I might as well have been a cardboard cut-out. Nothing felt personal at all.
Describe your experience with Columbia University.
This clinic does provide good treatment plans and care - that I feel like align well with other clinics I visited. However, it was SO manufactured. Did not feel personal at all and completely lacked any sort of human touch. I did feel confident in the quality of my care overall, but going through an emotional process with very little apparent empathy was tough.
Describe the costs associated with your care under Rogerio Lobo at Columbia University.
I believe that I paid approximately $300/ea. for 4 IUI's. I did have partial insurance coverage.
Describe Rogerio Lobo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
What specific things went wrong at Columbia University?
  • Failed to call with results
5
Doctor
Rogerio Lobo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
0
6
Age
36
Treated
2011
Success with this Doc
No
Treatment
5 IUI, 2 IVF
Diagnosis
Unexplained
0
6
We were matched with him [Dr. Guarnaccia] by the Center because we were diagnosed with secondary infertility and the person scheduling appointments at that time said she thought that he would be a good match. He barely looked us in the eye when he spoke with us. We tried to see other doctors in the practice as much as possible because we really did not think Dr. Guarnaccia had our best interests in mind when recommending treatment options - but was rather just concerned with stats of the Center.
The hours and processes at CWRC [Columbia Fertility] are ideal to accommodate women who need early appointments before work. Location is convenient and the scheduling and billing staff is knowledgeable and efficient. One of the unfortunate side effects is that it felt like a factory at times with little concern for the patients as people as opposed to potential statistics. Most doctors we encountered in our almost 2 years as patients at CWRC were lovely and genuine.
Age
36
Treated
2011
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Unexplained
0
6
How was your experience with Michael Guarnaccia at Columbia University?
Dr. Guarnaccia was more concerned with maintaining the center's statistics then relating to us as human beings. He was cavalier and made light of what was a very serious issue to us. He made us feel as if he were doing us a favor gracing us with his presence. We were matched with him by the Center because we were diagnosed with secondary infertility and the person scheduling appointments at that time said she thought that he would be a good match. He barely looked us in the eye when he spoke with us. We tried to see other doctors in the practice as much as possible because we really did not think Dr. Guarnaccia had our best interests in mind when recommending treatment options - but was rather just concerned with stats of the Center.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Columbia University?
He has the type of personality where he thinks he is god's gift to those around him. Don't expect any genuine warmth or caring.
During treatment, were you treated like a number or a human with Michael Guarnaccia at Columbia University?
He Explained his assessment of our infertility issues with his feet up on the desk and an iced coffee in his hand. He was cavalier and generally did not seem to care beyond the center's statistics.
Describe the protocols Michael Guarnaccia used in your cycles at Columbia University and their degree of success.
It was routine. Fertility drugs, IUI then IVF. Not personalized but rather their standard protocol.
Describe your experience with the nursing staff.
Efficiency.
Describe your experience with Columbia University.
The hours and processes at CWRC are ideal to accommodate women who need early appointments before work. Location is convenient and the scheduling and billing staff is knowledgable and efficient. One of the unfortunate side effects is that it felt like a factory at times with little concern for the patients as people as opposed to potential statistics. Most doctors we encountered in our almost 2 years as patients at CWRC were lovely and genuine. On the other side of the coin were doctors like Dr. Guarnaccia, who was cavalier, did not take into consideration our thoughts on treatment and made us feel like he was doing us a favor. The Center lacked a human touch, but ultimately we would have done virtually anything to conceive. We gave up after emotionally exhausting rounds of fertility drugs, IUIs and IVF and conceived naturally 12 months later. The CWRC would be well served to make the process less stressful for patients by injecting a dose of compassion.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
  • Canceled a cycle due to clinic error
0
Doctor
Michael Guarnaccia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Columbia University
New York
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
7
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
12 IUI, Donor Sperm
Diagnosis
Unexplained
9
7
She [Dr. Rachel McConnell] is incredible and will listen to you...Multiple medicated IUI, first with different doses of clomid and ovidril, then an adjustment to letrozolye after side affects. Treatment for uterine polyps and a DNC...has great bedside manner. Her demeanor puts you at ease. She is patient and listens to your concerns and questions and takes the time to treat you and address your particular situation...she repeatedly took the time to explain and always followed up with the outcome was not as anticipated. Her ability to humanize with her patients is something I really appreciated.
The Scarsdale Office [of Columbia University] staff amazing , but it’s clear there is lack of communication with the Manhattan office, that can be frustrating...Overall you have to be your own advocate and stay on top of your care coordinator, the financial person and your nurse for results. The lack of clear communication can at times be frustrating...the billing cycles were often delayed...Scarsdale vs Manhattan office is different. I appreciate the Scarsdale office and wish they offered ALL of the same services. The follow up post blood work is lacking as well as the financial approvals with insurance.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
12 IUI, Donor Sperm
Diagnosis
Unexplained
9
7
How was your experience with Rachel McConnell at Columbia University?
As a patient I really appreciated Dr. McConnell and her approach to my care, she repeatedly took the time to explain and always followed up with the outcome was not as anticipated. Her ability to humanize with her patients is something I really appreciated.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Be your own advocate, and educate yourself. She is incredible and will listen to you. The Scarsdale Office staff amazing , but it’s clear there is lack of communication with the Manhattan office, that can be frustrating.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
Dr. McConnell has great bedside manner. Her demeanor puts you at ease. She is patient and listens to your concerns and questions and takes the time to treat you and address your particular situation.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
Multiple medicated IUI, first with different doses of clomid and ovidril, then an adjustment to letrozolye after side affects. Treatment for uterine polyps and a DNC.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Katrina)
Overall you have to be your own advocate and stay on top of your care coordinator, the financial person and your nurse for results. The lack of clear communication can at times be frustrating.
Describe your experience with Columbia University.
Scarsdale vs Manhattan office is different. I appreciate the Scarsdale office and wish they offered ALL of the same services. The follow up post blood work is lacking as well as the financial approvals with insurance.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
The costs were significant and the billing cycles were often delayed.
What specific things went wrong at Columbia University?
  • Failed to call with results
  • Provided conflicting information
9
Doctor
Rachel McConnell
Communication
Trustworthiness