Conceptions Fertility Center

1 doctors work here

Rated 9.4
Strongly recommend: 97%Don't recommend: 3%9.4
97% strongly recommend
10 reviews
Operations
9.6
9.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.8
9.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.5
9.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.9
7.9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
62
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots is not offered
Administration of shots is not offered
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Provo
1900 North State St.
Provo, UT 84604
801-655-5245

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
2
3
Age 32
European
Income $50K - $99K
Teacher
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier)...took us down a rabbit hole of treatments we weren't interested in pursuing at that time...I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course.
I liked that it [Conceptions Fertility Center] was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I thought Dr. Moore was very kind and personable. He took the time to explain options and went through my history thoroughly. He was very knowledgable about fertility treatments and options. I think had I never done fertility treatments before, he would have been a great place to start. The downside to visiting Dr. Moore, for me, was his dismissal of some health conditions that I have as non-issues, as well as not wanting to pursue the treatment course my husband and I were hoping to (gestational carrier). I appreciated his education and option discussing, but because my husband and I have dealt with infertility for six years, we felt pretty confident in what we did and didn't want to pursue. I wish I'd felt more supported in that or had him explain further why he didn't want to pursue that course. Dr. Moore also promised some meetings/visits with a few other doctors and specialists, including at his clinic, and those never occurred. The clinic never reached out to us again after our consultation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I wish I would have been more assertive in what we wanted to pursue as treatments upfront, at the beginning of the meeting. I would say speak up quickly. He is very kind but took us down a rabbit hole of treatments we weren't interested in pursuing at that time.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very kind and understanding. I do feel like he saw me as a person and not just a stat.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We ended up not pursuing any treatments with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
We didn't really interact with the nursing staff aside from a Zoom call.
Describe your experience with Conceptions Fertility Center.
I liked that it was a smaller clinic. They seemed more personable but I also think they might have been a little understaffed. Our paperwork/contact got lost once and didn't come through to Dr. Moore when it needed to. They also never contacted us after our consult despite Dr. Moore saying very clearly that they would.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
$250 consult
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
What specific things went wrong at Conceptions Fertility Center?
  • Lost paperwork
  • Lost appointments
Describe the specific things that went wrong at Conceptions Fertility Center.
Our main challenge we had here was the loss of paperwork and lack of communication after the initial consult. We also wish they had listened to our wishes as a patient a little more.
2
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
10
Age 22 - 23
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Other
Prefer not to answer
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Moore is a wonderful doctor with a very gentle bedside manner...upbeat yet subtle...he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation...It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
[Conceptions Fertility Center] was fairly new...as they got more busy, I often felt rushed or that I was just another person to get through...something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore is a wonderful doctor with a very gentle bedside manner. He is upbeat yet subtle. He has been a great doctor. My experience with infertility has been nothing like it should as far as what usually happens for people. But he has taken the curve balls in stride and helped me to know I was not alone in feeling frustrated and sad for it not going as planned or as we had hoped. He is a busy doctor, but I do feel that he try's hard to be personal and real about every situation.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
I would say to make sure that you ask as many questions as you want to be answered. Dr Moore will answer any questions at all that you may have, but I sometimes felt like I would have to ask first if I wanted to know. I would say bring a written down list of questions to every appointment!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
At the beginning, I felt like I was treated a lot more like a human. But the clinic was fairly new. So as they got more busy, I often felt rushed or that I was just another person to get through. As we all know, infertility requires emotion and attention and can be very personal. So there were a few times when it left me a little sad, as I felt like I didn't get quite the time I felt I needed or wanted.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
I started medicated cycles with 5mg femara, then moved to 7.5mg femara and then 7.5mg femara and ovidrel. I then moved to 7.5mg femara and 75 IU Gonal f for three days, then 7.5mg femara and 75 IU Gonal f for 6 days and an IUI. All were unfortunately negative and my body did not respond super well. It was a lot of trial and error, but I always felt in good hands with Dr. Moore.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The nurses are wonderful and down to earth. They each have their own individual personalities which I have learned and some I relate to better than others. For the most part, they are very caring and seek to be understanding. The nurses make a LARGE difference at this office and something that I loved the very most is that they were always available on the phone line to answer questions.
Describe your experience with Conceptions Fertility Center.
I would say one of the greatest strengths is that the office is very clean and neat. Its updated and comfortable. The biggest weakness and something very important to know is that it shares an office with Valley OBGYN and there are constantly pregnant women and women with brand new babies in and out. There are photos of pregnant ladies in the waiting room and this can be very triggering.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Ultrasound- $390 Follicle check ultrasound- $190 IUI- $400 HSG- $400 IVF- $8500
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Conceptions Fertility Center.
There have been a few times that I have had testing done and I would never get a call about the results. I would wait and wait and finally call in and they would say the results were in a week or more earlier. This was frustrating because with infertility every test and procedure is very important.
8
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
10
9
Age 36 - 37
2 IUI
Diminished Ovarian Reserve
Male Factor
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Andrew Moore] is good at communicating and is compassionate which is important to me...I appreciate how much time he spends when meeting with us...We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot...after testing we were told IVF was our best option...
The nurses [of Conceptions Fertility Center]are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly...[billing department]she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered...IUI cost was $400 plus medications.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I really love Dr. Moore and how he expresses care, celebrates each positive outcome, compassionately shares negative news and explains things clearly. I appreciate how much time he spends when meeting with us. I trust his experience, knowledge and advice and feel well cared for as his patient.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
To keep an open mind. I did not think we would need IVF, I thought it would be more simple. But after testing we were told IVF was our best option. We decided to try two medicated iuis first which failed. We are now trying to save for IVF which will be self pay, no insurance coverage. I trust that Dr. Moore will always be straight forward with us with our odds, whether something is worth trying again, what steps we should take next and what our realistic options are. I feel like he is knowledgeable, pays close attention to details and is good at listening to what we feel comfortable with. He is good at communicating and is compassionate which is important to me. I feel like he is cheering us on!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I feel like Dr. Moore and his staff truly care about our success and failures and celebrate positive news or express compassion when sharing negative results.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We chose to do two medicated IUI cycles in hopes to avoid the cost of IVF. The treatment included Letrozole (pills), ovidrel (injectable) and Gonal F shot. We got a good response from my ovaries each time. I had for follicles the first IUI and three the second IUI. I also expressed concern about my progesterone levels because of recurrent miscarriages. I started progesterone vaginal suppositories after the IUI procedure both times and took it until we got negative tests. I preferred to do blood tests and my office was great about listening and addressing any concerns I had.
Describe your experience with the nursing staff at Conceptions Fertility Center.
The only constructive criticism I would give is I would have liked some follow up calls to check in after failed cycles or to follow up on what we would like to do next or how we are doing. I can see how this would be time consuming, but that would have meant a lot. The nurses are great at answering calls, responding to questions, getting answers if they aren’t sure about my question, showing compassion, encouragement and communicating clearly.
Describe your experience with Conceptions Fertility Center.
The office shares a waiting room with an Obgyn office so it can be hard sometimes when so many pregnant women are coming in and out. But I don’t generally wait very long in the waiting room which is helpful. The person over billing can be hard to get a hold of. But she really has gone above and beyond for us in working with our insurance in trying to get some of our testing covered. It’s probably mainly our insurance that has taken so long, but it’s been 6+ months trying to get anywhere with this. I haven’t been followed up with in the past month and I don’t currently know what we owe or if it’s still pending through insurance. I need to leave billing a voicemail again. That’s probably been the main thing I’ve felt frustrated with. But they can’t control insurance!
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
IUI cost was $400 plus medications. I also did diagnostic testing such as a hysterosalpingogram, genetic testing, blood work, etc. they have been working with my insurance to see if we can get any of these covered. If we pay out-of-pocket I think it will be around $2000. We were quoted $18,000 for IVF which from my understanding would include medication, egg retrieval, genetic testing, and also an extra procedure to retrieve the sperm. But we haven’t finalized anything with that yet.
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
I was waiting on a pregnancy blood test result for a non fertility related procedure I was needing and I assumed the test would be negative but I need to make sure. They rushed the results, but I didn’t hear the next morning like I was suppose to. I gave it a few hours, then called in to check (as I was headed to get the procedure I needed). They had the results since late the day before, but hadn’t called which was frustrating. But timing is everything with fertility so I’m sure they have to prioritize patients at times!
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
10
Age 23 - 24
3 IUI
1 IVF
PCOS
Tubal Blockage
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Moore] really makes a point of knowing his patients individually and meeting with us personally as often as his schedule permits...After my first IUI failed, Dr. Moore called me personally, after hours, to talk about next steps and see how I was doing. He’s very good at adjusting protocols, even in the middle of a cycle if need be. He gives his expert opinion, but ultimately leaves your treatment up to you and how aggressive you’d like to be
I love that my doctor worked at a couple other clinics before starting his own [Conceptions Fertility Center] because he saw different ways to do things and chose the one best for him and his patients. When I call, they know me by name and they’re all so personable...It is a small clinic but growing and getting busier every day, so sometimes I have to call twice to talk to the person I need to (they don’t always call me back)
How was your experience with Andrew Moore at Conceptions Fertility Center?
After my first IUI failed, Dr. Moore called me personally, after hours, to talk about next steps and see how I was doing. He’s very good at adjusting protocols, even in the middle of a cycle if need be. He gives his expert opinion, but ultimately leaves your treatment up to you and how aggressive you’d like to be. He’s so kind and trustworthy and I feel so well taken care of by him and his team. He answers all my questions without making me feel stupid, and he’s personally invested in the success of his patients.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Definitely take a list of questions with you so you don’t forget to ask anything important!
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He really makes a point of knowing his patients individually and meeting with us personally as often as his schedule permits.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
My first monitored cycle with Dr. Moore, he started me on 2.5 mg of femara and while I responded well at first, my follicles did start shrinking. He acted fast and started me on 7.5 mg immediately and I was able to get 2 follicles and used ovidrel to trigger. My first cycle of IUI was also 7.5 mg femara with ovidrel trigger. I got two follicles, but I didn’t get pregnant. My second IUI, he reduced my femara dosage to give my follicles longer to grow, so I took 5 mg and and ovidrel trigger. My third IUI, we did 5 mg and trigger again, but the response wasn’t quite as good. No pregnancy. What was supposed to be my fourth IUI, we did 7.5 mg femara and 75 iu gonal f every other day (three gonal f injections). I only ended up with one follicle, on the side of my blocked tube so he determined it wouldn’t be worth doing an IUI and we just did TI. After that month failed (expectedly), we decided to move on to IVF.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Rachel Rhinehart)
It is a small clinic but growing and getting busier every day, so sometimes I have to call twice to talk to the person I need to (they don’t always call me back). They know me by name when I call, they’re awesome at calling in prescriptions in a timely manner.
Describe your experience with Conceptions Fertility Center.
I love that my doctor worked at a couple other clinics before starting his own because he saw different ways to do things and chose the one best for him and his patients. When I call, they know me by name and they’re all so personable.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
I think it was about $400 per IUI. My IVF cycle with ICSI and FET cost about $11,000. Embryo storage is $40 per month.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
His preference is to transfer one embryo at once, for me, he doesn’t want to transfer more than one unless I have multiple failed transfers because I’m high risk for HG.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 24
3 Fertility Medications
Anovulation
PCOS
European
East Asian
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Moore was very factual but sensitive. When we went in for an early ultrasound, he found that our pregnancy wasn’t viable. He was very careful in explaining what that meant and what that would mean moving forward. We luckily didn’t need further treatment because we had two cycles where we got pregnant in just femara; however, I knew that if we wanted or needed other treatments we were allowed to discuss these options with him. He also was super accommodating to questions and my anxieties with our second pregnancy.
They [Conceptions Fertility Center] knew us by name and knew our situation and what we were going through. I always felt like they cared about us and our well being throughout the treatment. ... One weakness is that we didn’t get our bills for a few months and they all came at the same time. They were timely in billing insurance however. When we started visiting, the clinic was very new so it did feel like they were struggling at first to keep up with paperwork, etc. I think the billing may be getting better now that they are more established but I’m not sure since it’s the end of our treatment with them. The strengths of this clinic are truly the people that work there. They are very sensitive and knowledgeable.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Dr. Moore was very factual but sensitive. When we went in for an early ultrasound, he found that our pregnancy wasn’t viable. He was very careful in explaining what that meant and what that would mean moving forward. We luckily didn’t need further treatment because we had two cycles where we got pregnant in just femara; however, I knew that if we wanted or needed other treatments we were allowed to discuss these options with him. He also was super accommodating to questions and my anxieties with our second pregnancy.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore and his staff remembered who my husband and I were and we didn’t have to reexplain what we were going through each time we called. They knew us by name and knew our situation and what we were going through. I always felt like they cared about us and our well being throughout the treatment.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
After a baseline ultrasound, I took 7.5 mg of Femara (Letrozole) on days 3-5 of my cycle. An ultrasound was performed on one cycle to determine if a follicle was maturing. He advised using ovulation test strips to help in timed intercourse but gave a general time frame for when ovulation should occur based on the ultrasound. The first round of femara was unsuccessful because I didn’t actually take the medication on days 3-5. The baseline ultrasound was not completely accurate. The second round of femara was successful in that I was pregnant, but the pregnancy ended in a miscarriage (blighted ovum). The third round of femara has also been successful and I am currently pregnant. To help prevent miscarriage, I take progesterone vaginally each night. I also take baby aspirin daily.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashley)
Ashley was very informative, quick to respond in the patient portal, and willing to answer questions over the phone when we didn’t have an appointment but had concerns. She remembered us well whenever we called or came in for a visit.
Describe your experience with Conceptions Fertility Center.
One weakness is that we didn’t get our bills for a few months and they all came at the same time. They were timely in billing insurance however. When we started visiting, the clinic was very new so it did feel like they were struggling at first to keep up with paperwork, etc. I think the billing may be getting better now that they are more established but I’m not sure since it’s the end of our treatment with them. The strengths of this clinic are truly the people that work there. They are very sensitive and knowledgeable.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 25
5 Fertility Medications
PCOS
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Andrew Moore's] Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand...Used letrozole as opposed to clomid...He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
[Conceptions Fertility Center] is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for...[the nursing staff was] Knowledgable, patient, and kind. Experienced too.
How was your experience with Andrew Moore at Conceptions Fertility Center?
Strengths include deep understanding of the fertility process, ability to explain it simply, and clear treatment plans. Sometimes he would talk quickly or briefly, but would always restate if I didn't understand.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask lots of questions. He's willing to help you understand, but you need to let him know that's what you need.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr. Moore took the time to thoroughly explain what was happening in my body. Before I started treatment with him, I didn't know many terms and things about my own body. He was patient and genuinely interested in my good experience. He also set realistic and hopeful, not unattainable, expectations.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Used letrozole as opposed to clomid. When I showed initial resistance to letrozole, he upped my dosage. For the two cycles I did with him, I had an intra-vaginal ultrasound to see if eggs had been released. I would also have blood tests to confirm ovulation.
Describe your experience with the nursing staff at Conceptions Fertility Center.
Knowledgable, patient, and kind. Experienced too.
Describe your experience with Conceptions Fertility Center.
Clinic is small, but quick to get you in. Clinic runs on time. They are easy to work with on a busy schedule. All staff members are knowledgable, helpful, and sensitive. Well-looped in clinic too, so reception catches things receptionists wouldn't traditionally know to watch or ask for.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Appointments were about $150-$200 after insurance. Ultrasounds were around $200.
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
9
Age 24 - 25
IVF
Tubal Blockage
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I loved [Dr. Andrew Moore] & loved working with him. He’s very knowledgeable & trustworthy. If we ever called, emailed, or text he was quick to respond or have the necessary staff member reach out. He was very patient & took our religious beliefs into consideration too...is very personable & kind. He was willing to explain what we asked about...Dr Moore’s communication is great.
Dr Moore’s communication is great. But the coordinator & financial staff [at Conceptions Fertility Center] were trickier to get a hold of. However, if I did reach out to Dr Moore I heard from his staff within a day. I’m just the type of person that needs to see all of the numbers & details in front of me to feel ready...For Dr Moore’s office alone (not genetic testing or meds) just under $15,000 for IVF.
How was your experience with Andrew Moore at Conceptions Fertility Center?
I loved Dr Moore & loved working with him. He’s very knowledgeable & trustworthy. If we ever called, emailed, or text he was quick to respond or have the necessary staff member reach out. He was very patient & took our religious beliefs into consideration too.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Ask lots of question. & don’t feel bad reaching out with whatever you need.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Dr Moore is very personable & kind. He was willing to explain what we asked about & always very quick to respond when we reached out.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We are still working up to this. Should get our plan in the next day or two.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I worked with them less, but they were nice when I did interact with them. Very kind.
Describe your experience with Conceptions Fertility Center.
Dr Moore’s communication is great. But the coordinator & financial staff were trickier to get a hold of. However, if I did reach out to Dr Moore I heard from his staff within a day. I’m just the type of person that needs to see all of the numbers & details in front of me to feel ready.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
For Dr Moore’s office alone (not genetic testing or meds) just under $15,000 for IVF.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
I will be a high risk pregnancy due to a medical condition. So I asked, but we agreed a singe transfer would be best,
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 31 - 32
1 IUI
Male Factor
PCOS
European
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I had told him [Dr. Moore] the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him...He understood that we were on a budget to get pregnant as it’s not covered in Utah... He was totally respectful of that and offered to help us find a doctor there if needed.
Be forewarned this office [Conceptions Fertility Center] is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done...the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He understood that we were on a budget to get pregnant as it’s not covered in Utah. He washed us how far we would be willing to go if needed. When I expressed that I would not do IVF with him because it’s mandated coverage in mass and we are moving back when I finish school. He was totally respectful of that and offered to help us find a doctor there if needed.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Be honest. Nothing hurts your more then not being honest and asking every question you have.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
I had told him the issues I had when I was at another office. He gave me his cell phone number and told me to call him if anyone in his office wasn’t up to par, even him.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We did 3 tablets of femara, trigger shot and then we added an oral pill to thicken my lining. Sadly that didn’t work.
Describe your experience with your nurse at Conceptions Fertility Center. (Assigned nurse: Ashely)
Ashley asked me when we were going back for the Iui if I was ready. I burst into tears, she sat me down and wanted to know what was going on, what they needed to do to help me. She was concerned that I wasn’t mentally prepared to take on the stress but after talking to her I was much better.
Describe your experience with Conceptions Fertility Center.
Be forewarned this office is in with and Obgyn office. Which was a little bit of a shock and insult to me. I did like that there was no judgment from the staff the office is quite. So there is no distraction when you are trying to listen to what is being said or done.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Around $700-800. They are contracted with my insurance so I haven’t seen the bill yet. Over a month now, I came in to pay in cash and the receptionist told me “let’s see what your insurance will pay before you pay anything.” Which I though was very nice. I was under the impression that we had to pay cash.
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
Didn’t have the option.
9
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
10
10
Age 23
Male Factor
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore] He was warm and gentle, he took the time with us to explain any and all of our questions...if his explanation didn't make sense he would re-explain in a different way to help it come across... not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor...
[nurses of Conceptions Fertility Center] They are all very kind and happy to answer all questions you may have...[clinic errors] They forgot to call about one lab I had done...accepts most insurances...It is about $8000 for IVF, and $400 for IUI...[Dr. Moore] He would be gentle when I cried and made us feel understood...
How was your experience with Andrew Moore at Conceptions Fertility Center?
He answered all questions and made sure we understood without moving on, if his explanation didn't make sense he would re-explain in a different way to help it come across. He would be gentle when I cried and made us feel understood.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
He is VERY busy so just be patient and try to get in as soon as possible.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
He was warm and gentle, he took the time with us to explain any and all of our questions, he did not act rushed at all even though we know he is a very busy doctor.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
We have not started treatments yet because we are waiting on a few more results from testing, but we will either us IVF with my husbands sperm or IUI with a donor.
Describe your experience with the nursing staff at Conceptions Fertility Center.
They are all very kind and happy to answer all questions you may have
Describe your experience with Conceptions Fertility Center.
Strengths; small practice, genuine staff, helpful, good pricing, accepts most insurances Weaknesses; shares a location with an OBGYN and it's hard to see a lot of pregnant women coming and going as you are struggling to conceive
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
It is about $8000 for IVF, and $400 for IUI
What specific things went wrong at Conceptions Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Conceptions Fertility Center.
They forgot to call about one lab I had done
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 27 - 28
3 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Andrew Moore is a] Fantastic doc. Thorough. Calm. Kind...Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Love it all [at Conceptions Fertility Center] . I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need...Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
How was your experience with Andrew Moore at Conceptions Fertility Center?
He is a Great doc. We are very Happy with him. He is Thorough and direct. Kind and intelligent. So grateful to be working with him. He understands my concerns and is working to find a solution for us.
What's one piece of advice would you give a prospective patient of Andrew Moore at Conceptions Fertility Center?
Make a list of any question you might have and don’t be afraid to ask them all.
During treatment, were you treated like a number or a human with Andrew Moore at Conceptions Fertility Center?
Fantastic doc. Thorough. Calm. Kind.
Describe the protocols Andrew Moore used in your cycles at Conceptions Fertility Center and their degree of success.
Treatment for unexplained infertility is tough because you don’t quite know what to tackle. We have been moving forward with treatments in the most cost effective way. Nothing has succeeded so we are on to IVF.
Describe your experience with the nursing staff at Conceptions Fertility Center.
I love his staff. They’re all kind and caring and understand the hardships infertility brings.
Describe your experience with Conceptions Fertility Center.
Love it all. I’m happy I’ve found this clinic and feel like I can trust everyone at the clinic. They’re great at explaining things and making you feel comfortable. I ask repeat questions often just to ease my mind and they are always happy to answer them over and over and provide me with the security I need.
Describe the costs associated with your care under Andrew Moore at Conceptions Fertility Center.
Standard cost
Describe Andrew Moore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Conceptions Fertility Center.
N/A
10
Doctor
Andrew Moore
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Conceptions Fertility Center
Provo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources