Crozer Chester Medical Center
Glen Mills
300 Evergreen Dr
Glen Mills, PA 19013
(610) 579-3400
Upland
1 Medical Center Blvd
Upland, PA 19013
610-447-2000
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6 assessments
0
4
Age
39
Treated
2016
Success with this Doc
No
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve
0
4
[Dr. Albert El-Roeiy] gets annoyed when asked to repeat information...He has a very poor bedside manner, is blunt and uncompassionate...Dr. El-roeiy initially told me he would attempt IVF. He put me on birth control to start a 'group' cycle. When the time came and I went in to get my protocol, he rescinded his offer and said 'I don't know why I would have said I would do it. It is not going to work'. He completely screwed up my cycle with the birth control and delayed me starting a cycle with another provider
[Crozer Chester Medical Center is] Clean, easily accessible. The waiting room was empty most of the time. New technology and new office. Seems organized. I have nothing more to say about the office. He is a sole practitioner, so not very busy...Dr. El-roeiy initially told me he would attempt IVF. He put me on birth control to start a 'group' cycle. When the time came and I went in to get my protocol, he rescinded his offer and said 'I don't know why I would have said I would do it. It is not going to work'. He completely screwed up my cycle with the birth control and delayed me starting a cycle with another provider
Age
39
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve
0
4
How was your experience with Albert El-Roeiy at Crozer Chester Medical Center?
Dr. El-Roeiy is difficult to understand with his accent, and gets annoyed when asked to repeat information.
Dr. El-Roeiy is only worried about his success rates; he does not care for the patients.
He has a very poor bedside manner, is blunt and uncompassionate.
He made several inappropriate comments about my anatomy and 'tightness'
What's one piece of advice would you give a prospective patient of Albert El-Roeiy at Crozer Chester Medical Center?
Don't go to him. I have spoken to many friends who started with him, and all of them have changed providers.
During treatment, were you treated like a number or a human with Albert El-Roeiy at Crozer Chester Medical Center?
I feel as if Dr. El-Roeiy will only treat those that have a higher likelihood of having success. I was a 'risky' patient, as the expectations were low, and he wouldn't even give me a chance, even though I asked.
When he presented me with my numbers, I had no idea what was good or not. When I said, "OK", he said "Not OK, these numbers are very bad". He then proceeded to tell me I would never have children with my own eggs. Very blunt. I was younger at the time and it was completely unexpected...and he just blurted it out without any buffer
Describe the protocols Albert El-Roeiy used in your cycles at Crozer Chester Medical Center and their degree of success.
Dr. El-roeiy initially told me he would attempt IVF. He put me on birth control to start a 'group' cycle. When the time came and I went in to get my protocol, he rescinded his offer and said 'I don't know why I would have said I would do it. It is not going to work'. He completely screwed up my cycle with the birth control and delayed me starting a cycle with another provider
Describe your experience with the nursing staff at Crozer Chester Medical Center.
Not very compassionate. And I have heard that his own nurses tell patients to go to another physician
Describe your experience with Crozer Chester Medical Center.
Clean, easily accessible. The waiting room was empty most of the time. New technology and new office. Seems organized.
I have nothing more to say about the office. He is a sole practitioner, so not very busy
Describe the costs associated with your care under Albert El-Roeiy at Crozer Chester Medical Center.
He had treatment plans, but since he refused to treat me, I don't remember
What specific things went wrong at Crozer Chester Medical Center?
- Lost appointments
- Provided conflicting information
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
PCOS
10
10
On days that he felt I needed a little extra support, he [Dr. Albert El-Roeiy] would even call me himself and tell me unimportant results that generally a nurse would call for. When my husband was not able to join me for appointments, Dr. E would directly call him and discuss anything that I felt I would not be able to adequately explain. Before surgery, Dr. E will quite literally hold your hand as you are administered anesthesia, and when one of my retrievals did not have the yield that we had hoped, he actually wiped away my tears. He has always made me feel that I was special, not just one of a thousand other patients.
Brooke is an amazing nurse [at Crozer Chester Medical Center] - not only is she caring, warm and friendly, but she is also very knowledgeable in her field. She is well-versed in the mechanisms behind medications, as well as the steps of each procedure - making you feel very safe when discussing your care with her....This clinic is beautiful. There is a spacious waiting room that can always accommodate the amount of patients scheduled. There are 3 single bathrooms available for patients, which is always nice to have prior to a fertility appointment. The wait time is generally very reasonable, usually not more than 15 minutes. Another huge plus is that there is a very large private parking lot.
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
—
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
PCOS
10
10
How was your experience with Albert El-Roeiy at Crozer Chester Medical Center?
Dr. El-Roeiy is a very experienced and intelligent clinician. As such, he takes a very scientific and calculated approach to his treatment, and tailors it to your specific needs - always stressing that patient safety was the most important factor. For me specifically, he knew from the get-go that I would be at risk for ovarian hyperstimulation, and adjusted his protocol to keep me as safe as possible. Dr. E does not beat around the bush - he calls it like it is. I very much appreciate this, because when your desire to have a baby is so strong, you want to know exactly what is going on and what to expect. That being said, he will fight for you to achieve your goals.
What's one piece of advice would you give a prospective patient of Albert El-Roeiy at Crozer Chester Medical Center?
Be informed about your diagnosis and your care - be an active part of your treatment. Ask as many questions as it takes to fully understand what is going on - not only will it not "annoy" Dr. El-Roeiy, but it will encourage him to help you learn even more about your treatment.
During treatment, were you treated like a number or a human with Albert El-Roeiy at Crozer Chester Medical Center?
Dr. El-Roeiy not only treats me as a human, but he goes above and beyond in doing so. You will see him at every visit, where he will greet you with a smile and a hug. If he sees that you are anxious or worried (as I think every woman who goes through IVF is), he does his very best to calm your nerves and explain his reasoning to help you through everything. He has always made sure to show and explain each and every ultrasound to me, making me feel that I was truly a part of my care, that I was a partner rather than back-seat passenger. On days that he felt I needed a little extra support, he would even call me himself and tell me unimportant results that generally a nurse would call for. When my husband was not able to join me for appointments, Dr. E would directly call him and discuss anything that I felt I would not be able to adequately explain. Before surgery, Dr. E will quite literally hold your hand as you are administered anesthesia, and when one of my retrievals did not have the yield that we had hoped, he actually wiped away my tears. He has always made me feel that I was special, not just one of a thousand other patients.
Describe the protocols Albert El-Roeiy used in your cycles at Crozer Chester Medical Center and their degree of success.
IVF cycle #1- was suppressed with lupron for three months prior to stimulation, with additional suppression with Letrozole for third month - suppression was prioritized in order to get rid of the many ovarian cysts in order to optimize egg quality and to avoid overstimulation. Was slowly stimulated with an extended course of very low dose gonal-F, menopur + ganirelex. Triggered with lupron to avoid OHSS. Frozen cycle determined at retrieval due to elevated estrogen (non-ideal environment for transfer). Frozen transfer of 1 embryo, negative pregnancy test.
IVF cycle #2 - brief suppression with letrozole + birth control pills. More quick stimulation with gonal F, menopur + ganirelex. Triggered with lupron. No mature eggs retrieved - LH levels tested during retrieval were revealed to be extremely low, determining that Lupron trigger did not work (most likely defective bottle).
IVF cycle #3- Suppression with two weeks letrozole. Stimulation with gonal-F and ganirelex (no menopur due to ovaries reacting strongly to a F). Awaiting frozen transfer due to elevated estrogen levels at retrieval. TBD!
Describe your experience with your nurse at Crozer Chester Medical Center. (Assigned nurse: Brooke)
Brooke is an amazing nurse - not only is she caring, warm and friendly, but she is also very knowledgeable in her field. She is well-versed in the mechanisms behind medications, as well as the steps of each procedure - making you feel very safe when discussing your care with her. She works very hard, always calling you with updates and results within a very timely manner. She has even given me her cell phone number to call in case I had any trouble with administering medication over the weekend.
Describe your experience with Crozer Chester Medical Center.
This clinic is beautiful. There is a spacious waiting room that can always accommodate the amount of patients scheduled. There are 3 single bathrooms available for patients, which is always nice to have prior to a fertility appointment. The wait time is generally very reasonable, usually not more than 15 minutes. Another huge plus is that there is a very large private parking lot.
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Verified
This patient has provided documentation of treatment at this clinic.
9
9
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Male Factor, Recurrent Pregnancy Loss, Unexplained
9
9
Dr. El-Roiy did the best he could with what we could afford financially and with our insurance. He wasn’t willing to give up and he stayed with us every step of the way, even when we weren’t successful.... The only thing our insurance would cover was artificial insemination. We did the medicines, like clomid, progesterone suppositories, etc. before hand and followed up with ultrasounds to see when it would be best to inseminate. Also we did timed intercourse.
It’s nice in the office, a lot of room and the exam rooms and equipment is all too notch. It was very clean and inviting. They [Crozer Chester Med Ctr] even had a wall of all the babies they had helped create throughout the years there which I loved the most... Our nurse was the best part of our care! She handled us with great care and compassion! She was on our team and our biggest fan! She did everything the soonest and best she could do it!
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
?
Race
European
Income
—
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, Recurrent Pregnancy Loss, Unexplained
9
9
How was your experience with Albert El-Roeiy at Crozer Chester Medical Center?
Dr. El-Roiy did the best he could with what we could afford financially and with our insurance. He wasn’t willing to give up and he stayed with us every step of the way, even when we weren’t successful. Eventually we did get our miracle baby so I consider it to be a blessing no matter what!
What's one piece of advice would you give a prospective patient of Albert El-Roeiy at Crozer Chester Medical Center?
Be open and honest. Do what your heart tells you and trust in the doctor to what he needs to do.
During treatment, were you treated like a number or a human with Albert El-Roeiy at Crozer Chester Medical Center?
Dr. El-Roiy was very compassionate and blunt towards us, he was honest. He told us what our results showed and what our probabilities were going in each direction. He gave us his professional opinion and was very dedicated to see us with our miracle baby and not go through anymore heartbreak if he could help us do so.
Describe the protocols Albert El-Roeiy used in your cycles at Crozer Chester Medical Center and their degree of success.
The only thing our insurance would cover was artificial insemination. We did the medicines, like clomid, progesterone suppositories, etc. before hand and followed up with ultrasounds to see when it would be best to inseminate. Also we did timed intercourse. All of which did not result in a baby, but a miracle still happened and I believe it was bc of the infertility meds I was on that made it possible for my miracle baby to stick that we got pregnant on our own after 3 failed ai attempts, we were gearing up for our next cycle when we were able to get pregnant on our own, which was never a problem for us, I just couldn’t keep the baby past 8 weeks, but we did this time and we were then followed with blood work, and weekly sonograms until 12 weeks where we switched over to our ob.
Describe your experience with your nurse at Crozer Chester Medical Center. (Assigned nurse: I don’t remember now, she has since left but she was amazing!!)
Our nurse was the best part of our care! She handled us with great care and compassion! She was on our team and our biggest fan! She did everything the soonest and best she could do it!
Describe your experience with Crozer Chester Medical Center.
It’s nice in the office, a lot of room and the exam rooms and equipment is all too notch. It was very clean and inviting. They even had a wall of all the babies they had helped create throughout the years there which I loved the most
Describe the costs associated with your care under Albert El-Roeiy at Crozer Chester Medical Center.
We could not afford ivf. So we did iui, 3 rounds, and tat was mostly covered by insurance. I think total we spent $600
Describe Albert El-Roeiy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Crozer Chester Medical Center.
He did say I was a perfect candidate for ivf however we couldn’t afford it, had we been able to he prefers single embryo to multiple for higher of survival if it works then to multiples. I disagree somwhat, I think there shouldn’t be an issue with 2 embryos being transferred especially when we are paying so much for something we have tried for so long and lost multiple times :( those were our babies and they will always be...
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10
10
Age
24 - 25
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
PCOS, Tubal Blockage
10
10
Dr Elroiey is an amazing doctor, I felt that when I was unhappy he was unhappy. He felt my pain and shared my joy. Very comforting when things didn’t go as planned and made sure he created a better plan to work the next time!... He thoroughly goes through steps, gives honest opinions on if he thinks something will work. When I woke up from my retrieval that ended in no eggs retrieved he was standing there apologizing and felt my pain. Amazing doctor. 100%
Beth [nurse at Crozer Chester Medical Center] was simply amazing. Caring, sweet and comforting! When I had my ultrasounds she showed me where everything was. Explained in detail to help me understand. A great nurse...This office is a great place to go for fertility. Clean, respectful, compassionate and communication is amazing. They don’t treat you like a number. They are busy people (everyone wants babies ;) ) but they still treat you like a human and genuinely care about your needs.
Age
24 - 25
Treated
2012 - 2013
Success with this Doc
Yes
Race
—
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
PCOS, Tubal Blockage
10
10
How was your experience with Albert El-Roeiy at Crozer Chester Medical Center?
Dr elroiey is a compassionate doctor. He tells it how it is but is understanding to feelings and let’s patients have time to go over the plan. He thoroughly goes through steps, gives honest opinions on if he thinks something will work. When I woke up from my retrieval that ended in no eggs retrieved he was standing there apologizing and felt my pain. Amazing doctor. 100%
What's one piece of advice would you give a prospective patient of Albert El-Roeiy at Crozer Chester Medical Center?
Listen and trust him, he is honest and will tell you exactly what he thinks. He is compassionate and will keep focusing on you until you get your miracle baby.
During treatment, were you treated like a number or a human with Albert El-Roeiy at Crozer Chester Medical Center?
Dr Elroiey is an amazing doctor, I felt that when I was unhappy he was unhappy. He felt my pain and shared my joy. Very comforting when things didn’t go as planned and made sure he created a better plan to work the next time! I would go back to him again if I ever wanted more children.
Describe the protocols Albert El-Roeiy used in your cycles at Crozer Chester Medical Center and their degree of success.
I was on colmid for my cycle before transfer, I took antibiotics and injectables. I’m sorry I don’t remember the details it’s been 5 years.
Describe your experience with your nurse at Crozer Chester Medical Center. (Assigned nurse: Beth )
Beth was simply amazing. Caring, sweet and comforting! When I had my ultrasounds she showed me where everything was. Explained in detail to help me understand. A great nurse.
Describe your experience with Crozer Chester Medical Center.
This office is a great place to go for fertility. Clean, respectful, compassionate and communication is amazing. They don’t treat you like a number. They are busy people (everyone wants babies ;) ) but they still treat you like a human and genuinely care about your needs.
Describe the costs associated with your care under Albert El-Roeiy at Crozer Chester Medical Center.
I didn’t pay much besides co pays and for medicine. My insurance covered it.
Describe Albert El-Roeiy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Crozer Chester Medical Center.
He gave me a choice and his recommendations on what he thinks we should choose. He said that my odds were lower because of my condition so he recommends 2 embryos to transfer. My husband and I both agreed.
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Verified
This patient has provided documentation of treatment at this clinic.
7
6
Age
—
Treated
2013 - 2016
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
7
6
He [Dr Albert El-Roeiy] doesn't pussy foot - almost too blunt. He can be arrogant and compassionate. He refers to his years of experience and isn't afraid to change protocols if it is in your best interest...If you need your hand held, go elsewhere.....Previous protocol was delestrogen and progesterone. New protocol involved an endo scratch, vaginal Viagra, estrace and progesterone. Scratch (which he was against last year) may encourage white blood cells and assist with implantation. Viagra is to help increase blood supply to uterus.
He [Dr Albert El-Roeiy] took time to answer questions and the waiting room was rarely busy. The new location [at Crozer Chester Upland] is not so great as I always feel rushed in and out....I paid 20k per donor embryo cycle...I had to remind the nurse twice about the Viagra prescription and it was never explained to me how I would take it.
Age
—
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Other
7
6
How was your experience with Albert El-Roeiy at Crozer Chester Medical Center?
He doesn't pussy foot - almost too blunt. He can be arrogant and compassionate. He refers to his years of experience and isn't afraid to change protocols if it is in your best interest.
What's one piece of advice would you give a prospective patient of Albert El-Roeiy at Crozer Chester Medical Center?
If you need your hand held, go elsewhere.
During treatment, were you treated like a number or a human with Albert El-Roeiy at Crozer Chester Medical Center?
He took time to answer questions and the waiting room was rarely busy. The new location is not so great as I always
feel rushed in and out.
Describe the protocols Albert El-Roeiy used in your cycles at Crozer Chester Medical Center and their degree of success.
Previous protocol was delestrogen and progesterone. New protocol involved an endo scratch, vaginal Viagra, estrace and progesterone. Scratch (which he was against last year) may encourage white blood cells and assist with implantation. Viagra is to help increase blood supply to uterus.
Describe your experience with your nurse at Crozer Chester Medical Center. (Assigned nurse: Beth (left in 2015), Brooke (left after 10months) and jamie (been there since I started))
For the most part, they are pretty detached. No real warmth but efficient.
Describe the costs associated with your care under Albert El-Roeiy at Crozer Chester Medical Center.
I paid 20k per donor embryo cycle
What specific things went wrong at Crozer Chester Medical Center?
- Failed to inform you of changes in protocol
- Provided conflicting information
Describe the specific things that went wrong at Crozer Chester Medical Center.
I had to remind the nurse twice about the Viagra prescription and it was never explained to me how I would take it.
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Verified
This patient has provided documentation of treatment at this clinic.
0
0
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
0
0
He [Dr. El-Roeiy] never took my diagnosis into account when he was pushing me into ivf. So I had high fsh and low amh and he put me on long Lupron cycle which isn't indicated for this. He also did two cycle day 2 transfers and I would have preferred to wait until day 5 to see if I had a viable embryo vs the 2 failed cycles. Poor communication....I was put on the wrong dosage for Long Lupron Cycle and i was extremely under stimulated which i feel lead to only 2 eggs!
[Nurse at Crozer Chester - Upland] took a while to return calls...I was put on the wrong dosage for Long Lupron Cycle and i was extremely under stimulated which i feel lead to only 2 eggs!...10k for IVF 1000 for IUI...He [Dr. El-Roeiy] never took my diagnosis into account when he was pushing me into ivf....He also did two cycle day 2 transfers and I would have preferred to wait until day 5...Didn't have a detailed game plan for me
Age
33 - 34
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
0
0
How was your experience with Albert El-Roeiy at Crozer Chester Medical Center?
He never took my diagnosis into account when he was pushing me into ivf. So I had high fsh and low amh and he put me on long Lupron cycle which isn't indicated for this. He also did two cycle day 2 transfers and I would have preferred to wait until day 5 to see if I had a viable embryo vs the 2 failed cycles. Poor communication. Also the nurse did my IUI.
What's one piece of advice would you give a prospective patient of Albert El-Roeiy at Crozer Chester Medical Center?
Please find an office how has a state of the art lab and someone who will match your diagnosis and cater to a treatment plan that matches it
During treatment, were you treated like a number or a human with Albert El-Roeiy at Crozer Chester Medical Center?
Didn't have a detailed game plan for me
Describe the protocols Albert El-Roeiy used in your cycles at Crozer Chester Medical Center and their degree of success.
Long Lupron Cycle- Menopur and Endometrim
Short Lupron Cycle Menopur and Endometrim
Describe your experience with your nurse at Crozer Chester Medical Center. (Assigned nurse: BEth)
took a while to return calls
Describe the costs associated with your care under Albert El-Roeiy at Crozer Chester Medical Center.
10k for IVF
1000 for IUI
Describe Albert El-Roeiy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Crozer Chester Medical Center.
he said to put in 2 and even 3 but the 3rd didnt make it past day 2
What specific things went wrong at Crozer Chester Medical Center?
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Crozer Chester Medical Center.
I was put on the wrong dosage for Long Lupron Cycle and i was extremely under stimulated which i feel lead to only 2 eggs!
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Verified
This patient has provided documentation of treatment at this clinic.