Gen 5 Fertility Center

1 doctors work here

Rated 7.8
Strongly recommend: 40%Neutral: 26%Don't recommend: 34%7.8
40% strongly recommend
10 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.9
7.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.2
7.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.2
9.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
263
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Diego
3420 Carmel Mountain Road, Ste 200
San Diego, CA 92121
858-267-4365

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
5
NPS
5
Age 41 - 42
2 Embryo Freezing
Diminished Ovarian Reserve
Other
South Asian
Income $500K+
2nd of 2 Docs
IUI With Other Docs
IVF With Other Docs
12 Embryo Freezing With Other Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Wood is an excellent salesman for his "Global Mini IVF Package" for patients of my profile (under a minimum threshold of AMH/AFC and have undergone Ovarian Rejuvenation at Gen5...[he] has a lot of patients and he didn't remember my case specifics, I almost always had to remind him...for single egg retrievals Dr. Wood will consider no anesthesia for patients who can tolerate pain/discomfort and I did appreciate the lower drug burden on my system...
[the Gen 5 Fertility Center] always gave me the appointment time I wanted but I was often left waiting for up to an hour. The facilities and view are beautiful, but the male collection room is a bathroom, which unnerved my husband...[the nurses was] caring and knowledgeable. She made a very tough experience more bearable...$8,480 "Global Mini IVF Package" of 3 accumulative cycles, included MANY services we never required: $25,950 ($4,850 refunded after no success)
How was your experience with Samuel Wood at Gen 5 Fertility Center?
Dr Wood is an excellent salesman for his "Global Mini IVF Package" for patients of my profile (under a minimum threshold of AMH/AFC and have undergone Ovarian Rejuvenation at Gen5). When I first met him, I felt reassured that I'd come to someone on the cutting-edge of ART who had new ideas for older patients, his specialty. So it was hard to hear him blame my age for the lack of success we had at Gen5, particularly because I attribute it in large part to his inattention to the specifics of my case, which were all available for review in my medical records and highlighted in multiple conversations we had with him directly. I had been having remarkable success at my home clinic in LA: retrieving eggs one-at-a-time in unstimulated cycles and growing blastocysts, but we were seeking to improve our PGT-A results and bank more normal embryos. I first underwent Dr. Wood's "Ultra" Ovarian Rejuvenation PRP (platelet-rich-plasma) technique. Then I signed on for his IVF package since he expressed confidence he could improve on my home clinic's results in terms of number of eggs retrieved and normality of blastocysts. I asked for an a la carte option but was convinced the package would be more economical. When Dr. Wood's methods didn't work at all for me 2 cycles into the 3 cycle package, he suggested pivoting back to the natural retrievals and blamed my "reproductive age" for the outcome. Wait, we thought, isn't that what you sold us, improved results for older patients? I declined to go back to my home clinic and received a small partial refund. All that said, I don't know of anyone performing the Ovarian Rejuvenation techniques he does, so I would still recommend him to a patient like me who does not wish to leave any stone unturned and has funds available for this pursuit. The application of PRP to ovaries is not evidence-based medicine at this point in time, so I fully understood it was experimental and may not give me the desired results. I only wish I'd followed my instinct to go back to my original clinic for the post-PRP retrievals and not been sweet-talked into buying the package that Dr. Wood sold us on his supposedly unique methods which would yield a higher number of eggs-- when in fact he was only able to retrieve one, and it did not even fertilize (a problem we did not face at our home clinic). Perhaps if the embryology lab had not used ICSI in the first cycle, which we expressed multiple times to Dr. Wood that we had never needed in a year of monthly retrievals, we might have gotten to fertilization at least. On the second cycle there was NO egg in the follicle, which even as a layperson I would have known based on the low Estradiol level in my blood (about 60) 2 days before the retrieval. But they did not share that lab work with us, so we didn't know to cancel and the fruitless procedure went on. One positive is that for single egg retrievals Dr. Wood will consider no anesthesia for patients who can tolerate pain/discomfort and I did appreciate the lower drug burden on my system.
What's one piece of advice would you give a prospective patient of Samuel Wood at Gen 5 Fertility Center?
Go into your consultation with your eyes open and trust your gut.
During treatment, were you treated like a number or a human with Samuel Wood at Gen 5 Fertility Center?
Everyone is polite and kind, but it felt like a production line. As far as I could tell, Dr. Wood has a lot of patients and he didn't remember my case specifics, I almost always had to remind him.
Describe the protocols Samuel Wood used in your cycles at Gen 5 Fertility Center and their degree of success.
Dr. Wood is big on "pre-treatment" a.k.a. estrogen priming, with full or partial BCP in before the menstrual phase. This method really did not work for me. He tailors the rest of the protocol to the patient; since one of my follicles always dominated, I didn't take many drugs, just some Gonal-F and Centrotide, and the Ovidrel trigger.
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Marissa Aguirre )
Marissa is a gem: she is caring and knowledgeable. She made a very tough experience more bearable.
Describe your experience with Gen 5 Fertility Center.
They always gave me the appointment time I wanted but I was often left waiting for up to an hour. The facilities and view are beautiful, but the male collection room is a bathroom, which unnerved my husband.
Describe the costs associated with your care under Samuel Wood at Gen 5 Fertility Center.
Consult + Fertility Testing $75 + $240 "Ultra" Ovarian Rejuvenation PRP: $8,480 "Global Mini IVF Package" of 3 accumulative cycles, included MANY services we never required: $25,950 ($4,850 refunded after no success)
What specific things went wrong at Gen 5 Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Gen 5 Fertility Center.
Gen5 expects you to supply extensive medical records and even take more tests (e.g. karyotyping) than other clinics do. Yet the data in my records was not reviewed and applied to my cycles.
5
Doctor
Samuel Wood
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
5
NPS
5
Age 31 - 32
1 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Native American
Income $200K - $499K
Consultant
2nd of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
2 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Wood was very direct in his communication...He was extremely black and white with his judgments on certain treatments (like laparoscopic surgery or lupron depot induced menopause). I would have preferred more data behind these claims...Dr. Wood shared that the most successful IVF transfers are from natural cycles (i.e. no stims at all) so he does the minimum to keep egg quality at its peak
Strengths [of Gen 5 Fertility Center] - this doctor has the most experience in the US with Ovarian PRP and is an expert in managing DOR Weaknesses - the communication from the scheduling and nursing staff left much to be desired, the finance team was not familiar with working with insurance (we had Aetna), the cost of the treatments here compared to other clinics was high (and part of what you pay for is the view.. via a $1500 facility fee)
How was your experience with Samuel Wood at Gen 5 Fertility Center?
Dr. Wood was very direct in his communication and would say things like "I've done this so many times, other clinics don't do this right, trust me." He was extremely black and white with his judgments on certain treatments (like laparoscopic surgery or lupron depot induced menopause). I would have preferred more data behind these claims. Not that he is wrong it just put up red flags for me, because there is too much on the line to "just trust." We were ultimately much happier with the results with Gen5 than with our other clinic so we would go back.
What's one piece of advice would you give a prospective patient of Samuel Wood at Gen 5 Fertility Center?
The experience in person is much better than remote. If you are traveling, it is worth it to be in-person where you will get many more of your questions answered. Write down your questions and bring them in with you because the appointments are so quick Dr. Wood will be walking out the door before you can think to ask otherwise.
During treatment, were you treated like a number or a human with Samuel Wood at Gen 5 Fertility Center?
I was passed off to 5 or so different primary points of contact throughout the 5-6 months I was with the clinic with no introduction or reasoning behind the switches. I would email 2-3 questions and receive a one phrase response to one or 2 of the questions, meaning I'd have to continually pester them to get the rest of my questions answered. Every time I talked to the doctor after our initial consult he only had 5-10 mins to speak to me. The doctors answers were extremely direct. He might mention a relevant study but he did not share them with me. I'm a very educated person and wanted to understand every decision and option for me.
Describe the protocols Samuel Wood used in your cycles at Gen 5 Fertility Center and their degree of success.
Ovarian PRP to improve egg quality, followed by monitoring to watch for a dip and improvement in hormone levels, then a very low dose antagonist stim, steriod, and antibiotics for both partners Dr. Wood shared that the most successful IVF transfers are from natural cycles (i.e. no stims at all) so he does the minimum to keep egg quality at its peak. He does say if you can get 2-3 mature follicles your chances of success are greater so it still make sense to do some medication
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Marissa)
I think the nurses must have been overworked because the email responses I received were very short and the I consistently had to ask for my results (we had a 3 hour time difference which made it more stressful to get communication in time to get to the pharmacy before they closed, etc.)
Describe your experience with Gen 5 Fertility Center.
Strengths - this doctor has the most experience in the US with Ovarian PRP and is an expert in managing DOR Weaknesses - the communication from the scheduling and nursing staff left much to be desired, the finance team was not familiar with working with insurance (we had Aetna), the cost of the treatments here compared to other clinics was high (and part of what you pay for is the view.. via a $1500 facility fee)
Describe the costs associated with your care under Samuel Wood at Gen 5 Fertility Center.
Ovarian PRP - Ultra was about 8k, with insurance we paid about 4K for our egg retrieval as some charges could not be billed to insurance (including $1500 for IVF calendar coordination, $1500 for facility fee)
What specific things went wrong at Gen 5 Fertility Center?
  • Failed to call with results
5
Doctor
Samuel Wood
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 41 - 42
2 IVF
Unexplained
European
Ashkenazi Jewish
Black or African-American
Native American
Income $0 - $49K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Samuel [Dr. Wood] is great but in and out so many patients to see. He’s always smiling and Pleasant to be around...First round we did 10 days of injections Clomid and birth control. Second round we added HGH 10 days of injections and Nad +...Marissa his right hand is so sweet and makes sure to get back to you every time...You do have to wait a while in the waiting room on appointment days...
All the nurses [at Gen 5 Fertility Center] are great . Marissa his right hand is so sweet and makes sure to get back to you every time . They delivered my meds when I needed them last min on weekends. The pharmacy they use in La Jolla opened up for me on the weekend as well...You do have to wait a while in the waiting room on appointment days...Sometimes its like they don’t remember your history it can be frustrating...5,000 for PRP and 2 rounds of IVF 25,000...
How was your experience with Samuel Wood at Gen 5 Fertility Center?
All the nurses are great . Marissa his right hand is so sweet and makes sure to get back to you every time . They delivered my meds when I needed them last min on weekends. The pharmacy they use in La Jolla opened up for me on the weekend as well . Samuel is great but in and out so many patients to see. He’s always smiling and Pleasant to be around.
What's one piece of advice would you give a prospective patient of Samuel Wood at Gen 5 Fertility Center?
He really knows what he’s doing . He’s perfected PRP.
During treatment, were you treated like a number or a human with Samuel Wood at Gen 5 Fertility Center?
Sometimes its like they don’t remember your history it can be frustrating.
Describe the protocols Samuel Wood used in your cycles at Gen 5 Fertility Center and their degree of success.
First round we did 10 days of injections Clomid and birth control. Second round we added HGH 10 days of injections and Nad + .
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Marissa)
All the nurses are amazing super sweet and take really good care of you.
Describe your experience with Gen 5 Fertility Center.
You do have to wait a while in the waiting room on appointment days . Can be frustrating for your partners to wait an hour to be seen. Besides that they are great .I e come on the wrong day and they made room to see me . What was awesome lol .
Describe the costs associated with your care under Samuel Wood at Gen 5 Fertility Center.
5,000 for PRP and 2 rounds of IVF 25,000
10
Doctor
Samuel Wood
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
10
NPS
8
Age 47
1 IVF
Diminished Ovarian Reserve
Prefer not to answer
Income $50K - $99K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Wood talked to me and my husband as a couple who really wanted to grow their family. I was not defined by my age, diagnosis or previous challenges in fertility treatment. I feel like he was realistic, while being honest and caring...I feel like we received a truly individualized treatment plan that was right for us, and he was open to our feedback.
The [Gen 5 Fertility Center] staff from front desk to finance to nursing was all very friendly and supportive. The only weakness is after having an unsuccessful cycle, we felt a little neglected. We never heard from the Nurse or Doctor after our embryo had come back abnormal, had to request an appointment from a genetic counselor.
How was your experience with Samuel Wood at Gen 5 Fertility Center?
Dr. Wood was kind and encouraging throughout the process. He answered all of our questions and was incredibly knowledgeable. I feel like we received a truly individualized treatment plan that was right for us, and he was open to our feedback.
What's one piece of advice would you give a prospective patient of Samuel Wood at Gen 5 Fertility Center?
Don’t be afraid to ask questions! He knows a lot and is such an amazing resource.
During treatment, were you treated like a number or a human with Samuel Wood at Gen 5 Fertility Center?
Dr. Wood talked to me and my husband as a couple who really wanted to grow their family. I was not defined by my age, diagnosis or previous challenges in fertility treatment. I feel like he was realistic, while being honest and caring.
Describe the protocols Samuel Wood used in your cycles at Gen 5 Fertility Center and their degree of success.
We did a mini IVF cycle with Dr. Wood, which was completely appropriate given my situation. (In my 40s, 3-4 follicles) He was able to retrieve 2 eggs, 1 of which made a beautiful embryo and PGS testing. Unfortunately, it was found to be abnormal so we did not do a transfer.
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Melissa )
The entire nursing staff was so friendly and helpful, which helped relieve some of the stress of going through fertility treatments. Melissa was very communicative throughout the process and even helped sort out confusion with the pharmacy well after office hours.
Describe your experience with Gen 5 Fertility Center.
Dr. Wood is very experienced and passionate about the work that he does. We listened to us and loved that he personalized a plan for us. The staff from front desk to finance to nursing was all very friendly and supportive. The only weakness is after having an unsuccessful cycle, we felt a little neglected. We never heard from the Nurse or Doctor after our embryo had come back abnormal, had to request an appointment from a genetic counselor. It was tough news to hear and it would’ve been nice to have at least had one follow up or check in call with the doctor or nurse, who had been with us the whole process. I know they are busy, but it would’ve helped close out what was otherwise a very caring, personalized experience.
Describe the costs associated with your care under Samuel Wood at Gen 5 Fertility Center.
$1400 for IVF package, including egg retrieval and transfer $5000 for PRP
10
Doctor
Samuel Wood
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 36
2 IVF
Male Factor
Uterine Fibroids
Recurrent Pregnancy Loss
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
What I appreciate most about Dr. Wood is his attentiveness and individualized care- as well as catered medication and stimulation protocols. I was a tough case and my body responds differently to medication. Dr. Wood monitored and studied closely, and listened to what my body needed...expect somewhat long wait times- but it is worth it knowing you will see the same doctor every visit...I always left feeling like I was heard and knew what to expect next
Wait times [at Gen 5 Fertility Center] are occasionally long, but the staff is great about providing updates and making sure you feel taken care of. However, I did expect this and was just happy to see 1 physician each time who is familiar with my case- as opposed to being passed around to multiple doctors...I can't thank Melissa enough for her kindness, patience, and amazing communication throughout my entire care. She made a very emotional experience a lot easier and provided so much support and guidance!! She is truly such a beautiful person.
How was your experience with Samuel Wood at Gen 5 Fertility Center?
I appreciated the time Dr. Wood spent with me to go over my care and answer my husband and I's questions. I always left feeling like I was heard and knew what to expect next. I also appreciate Dr. Wood's warmth. Facing Infertility has been an incredibly emotional hurdle to push through, and had greatly taken a toll on us, often leaving us very discouraged. I felt like I finally had some answers upon meeting with Dr. Wood. I truly believe he is the best.
What's one piece of advice would you give a prospective patient of Samuel Wood at Gen 5 Fertility Center?
Ask lots of questions and become well informed in your understanding of treatment. Dr. Wood explains things thoroughly. Sometimes expect somewhat long wait times- but it is worth it knowing you will see the same doctor every visit.
During treatment, were you treated like a number or a human with Samuel Wood at Gen 5 Fertility Center?
Words cannot express my gratitude for Dr. Wood and the entire team at Gen 5 Fertility. From the moment I walked through door I finally felt like I was home. I had multiple failed IVF cycles from 2 previous centers, and once I met Dr. Wood I knew he was different. My fertility goals were respected and heard. I finally did not feel like just another number. The team is SO sweet and seem to truly have a passion and heart for what they do- and it reflects in the patient care and bedside manner. What I appreciate most about Dr. Wood is his attentiveness and individualized care- as well as catered medication and stimulation protocols. I was a tough case and my body responds differently to medication. Dr. Wood monitored and studied closely, and listened to what my body needed. Other centers seemed to categorize me and put me "in a one-size-fits-all box." I am overflowing with joy to announce the birth of my daughter, who arrived in January.
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Melissa)
I can't thank Melissa enough for her kindness, patience, and amazing communication throughout my entire care. She made a very emotional experience a lot easier and provided so much support and guidance!! She is truly such a beautiful person.
Describe your experience with Gen 5 Fertility Center.
Wait times are occasionally long, but the staff is great about providing updates and making sure you feel taken care of. However, I did expect this and was just happy to see 1 physician each time who is familiar with my case- as opposed to being passed around to multiple doctors.
Describe the costs associated with your care under Samuel Wood at Gen 5 Fertility Center.
Competitive to my previous centers
Describe Samuel Wood's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gen 5 Fertility Center.
We only wanted 1 embryo transferred.
10
Doctor
Samuel Wood
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
7
NPS
8
Age 39
1 IVF
Tubal Blockage
Black or African-American
Income $50K - $99K
Neutral
Neutral
Unsuccessful
Dr. Wood is very confident, positive and compassionate. Its a tough subject and for the most part I felt that he really wanted to help us. There were never long wait times and the nurse/coordinator was always accessible and I felt I was treated well...is very communicative in appointments and willing to answer any questions. Also he is very positive and has a confident demeanor.
The [Gen 5 Fertility Center] clinic is very very nice. Upscale. In a beautiful location. Peaceful. Never a long wait times. And the office staff was really very organized. Couldn’t have asked for a better facility. The views are soothing and it seemed clean...She was very compassionate with us and answered all my questions immediately even after hours..
How was your experience with Samuel Wood at Gen 5 Fertility Center?
Dr. Wood is very confident, positive and compassionate. Its a tough subject and for the most part I felt that he really wanted to help us. There were never long wait times and the nurse/coordinator was always accessible and I felt I was treated well.
What's one piece of advice would you give a prospective patient of Samuel Wood at Gen 5 Fertility Center?
Make sure you do your research and feel totally comfortable.
During treatment, were you treated like a number or a human with Samuel Wood at Gen 5 Fertility Center?
The coordinator was really nice, caring and responsive. Dr. Wood is very communicative in appointments and willing to answer any questions. Also he is very positive and has a confident demeanor.
Describe the protocols Samuel Wood used in your cycles at Gen 5 Fertility Center and their degree of success.
In my case the ads were developing at different rates so the idea was to do a dual stem on me which ended up not being possible and only four eggs were retrieved. It was horrifically disappointing.
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Melissa Aguirre)
Coordinator Melissa was absolutely fantastic. She was very compassionate with us and answered all my questions immediately even after hours. She was truly the best. And made the process a lot less painful than it would have been without her assistance.
Describe your experience with Gen 5 Fertility Center.
The clinic is very very nice. Upscale. In a beautiful location. Peaceful. Never a long wait times. And the office staff was really very organized. Couldn’t have asked for a better facility. The views are soothing and it seemed clean.
Describe the costs associated with your care under Samuel Wood at Gen 5 Fertility Center.
We get an idea of cycle for $13,890. We had no surviving embryos in the cycle so there was no cost for PGS testing. Paid $1900 for medications, over $900 of which we did not use. That was really disheartening.
7
Doctor
Samuel Wood
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 49
Diminished Ovarian Reserve
Black or African-American
Lawyer
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Sills understands that this is an emotional process. He takes the tome to answer questions and explain procedures. He also has a lot of compassion....He called me to address my concerns. He spent a lot of time with me explaining my treatment.... Throughout this process I have felt broken and defective. Dr Sills did not treat me like that but instead in a gentle and kind way worked with me to explore my options. I think he is a wonderful doctor.
Everyone in the clinic [Ctr for Advanced Genetics] is kind, pleasant and helpful. I enjoy working with them.... Strength - it is a small clinic so you don’t feel like you are a number Weakness - they have short hours so you can’t call them after work Strength - they spend a lot of time with each patient Observation - they are in an area where there is not a lot of activity. So you can easily find parking. Also the building is clean and quiet.
How was your experience with Eric Scott Sills at Gen 5 Fertility Center?
Dr Sills understands that this is an emotional process. He takes the tome to answer questions and explain procedures. He also has a lot of compassion. I was not sure what to expect when I met him. I had high hopes. He was realistic but hopeful. He reviewed treatment options. He also made me feel like I was a human being. Throughout this process I have felt broken and defective. Dr Sills did not treat me like that but instead in a gentle and kind way worked with me to explore my options. I think he is a wonderful doctor.
What's one piece of advice would you give a prospective patient of Eric Scott Sills at Gen 5 Fertility Center?
Do your research and be prepared to ask questions. He will be prepared to answer your questions.
During treatment, were you treated like a number or a human with Eric Scott Sills at Gen 5 Fertility Center?
He called me to address my concerns. He spent a lot of time with me explaining my treatment.
Describe your experience with the nursing staff at Gen 5 Fertility Center.
Everyone in the clinic is kind, pleasant and helpful. I enjoy working with them.
Describe your experience with Gen 5 Fertility Center.
Strength - it is a small clinic so you don’t feel like you are a number Weakness - they have short hours so you can’t call them after work Strength - they spend a lot of time with each patient Observation - they are in an area where there is not a lot of activity. So you can easily find parking. Also the building is clean and quiet. I am not a fan of busy medical buildings with prying personnel who inquire about where you are going the minute you walk into the building.
10
Doctor
Eric Scott Sills
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 47 - 48
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Accountant
2nd of 2 Docs
5 IVF With Other Docs
5 Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr Eric Sills] is a great doctor with lots of compassion. He has teamed up with some innovative Doctors all around the world and brings new and innovative ideas to the process. He was the first to mention concern over my high PAI1 number in terms of having a successful pregnancy once I get to that point. We are being proactive...Dr Sills is very passionate about infertility and finding ways to help women dealing with it. I think he ability to empathize is helped by his personal experience with infertility.
They [Center for Advanced Genetics] are always available and responsive. They are very compassionate. As they grow they will need more staff and newer equipment. I love the intimacy of the office and family like feel of the staff...They [nursing staff] are the sweetest and most patient. They seem to really care and this is not just a job to them...So far $8500.00 for two procedures...Dr Sills is very passionate about infertility and finding ways to help women dealing with it. I think he ability to empathize is helped by his personal experience with infertility.
How was your experience with Eric Scott Sills at Gen 5 Fertility Center?
He is a great doctor with lots of compassion. He has teamed up with some innovative Doctors all around the world and brings new and innovative ideas to the process. He was the first to mention concern over my high PAI1 number in terms of having a successful pregnancy once I get to that point. We are being proactive.
What's one piece of advice would you give a prospective patient of Eric Scott Sills at Gen 5 Fertility Center?
Do your homework and prepare your questions in advance.
During treatment, were you treated like a number or a human with Eric Scott Sills at Gen 5 Fertility Center?
Dr Sills is very passionate about infertility and finding ways to help women dealing with it. I think he ability to empathize is helped by his personal experience with infertility.
Describe the protocols Eric Scott Sills used in your cycles at Gen 5 Fertility Center and their degree of success.
We are using the protocols for a trial which entails ovarian rejuvenation by PRP and EnPlaf treatments
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Joanie and Vickie)
They are the sweetest and most patient. They seem to really care and this is not just a job to them.
Describe your experience with Gen 5 Fertility Center.
They are always available and responsive. They are very compassionate. As they grow they will need more staff and newer equipment. I love the intimacy of the office and family like feel of the staff.
Describe the costs associated with your care under Eric Scott Sills at Gen 5 Fertility Center.
So far $8500.00 for two procedures
Describe Eric Scott Sills's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gen 5 Fertility Center.
not at this time
10
Doctor
Eric Scott Sills
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 46
Latinx
Income $50K - $99K
Teacher
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Sills] has ideas and insight that no other doctor has been able to explain and or pursue. He explains every detail and makes sure it is understood thoroughly. If for some reason questions arise at a later time, he encourages you to call any time.... Ask as many questions as you need. He has the patience and understating... [Protocols] It all started with a clinical trial and is now progressing to IVF... Aside from the disntance from my home town, the clinic is amazing.
Aside from the disntance from my home town, the clinic [Ctr for Advanced Genetics] is amazing. Everything is explained every step of the way. Every procedure is explained and every medication is described. They are there at all times... It didn’t matter what day or time I called or emailed my questions were always answered and if there were still concerns they were always there to guide the way... So far they have been very communicative and informative
How was your experience with Eric Scott Sills at Gen 5 Fertility Center?
He has ideas and insight that no other doctor has been able to explain and or pursue. He explains every detail and makes sure it is understood thoroughly. If for some reason questions arise at a later time, he encourages you to call any time.
What's one piece of advice would you give a prospective patient of Eric Scott Sills at Gen 5 Fertility Center?
Ask as many questions as you need. He has the patience and understating
During treatment, were you treated like a number or a human with Eric Scott Sills at Gen 5 Fertility Center?
It didn’t matter what day or time I called or emailed my questions were always answered and if there were still concerns they were always there to guide the way
Describe the protocols Eric Scott Sills used in your cycles at Gen 5 Fertility Center and their degree of success.
It all started with a clinical trial and is now progressing to IVF
Describe your experience with your nurse at Gen 5 Fertility Center. (Assigned nurse: Joanie and Natalie )
So far they have been very communicative and informative
Describe your experience with Gen 5 Fertility Center.
Aside from the disntance from my home town, the clinic is amazing. Everything is explained every step of the way. Every procedure is explained and every medication is described. They are there at all times
Describe the costs associated with your care under Eric Scott Sills at Gen 5 Fertility Center.
It’s comparanle to other places I’ve been to
Describe Eric Scott Sills's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gen 5 Fertility Center.
I think that a couple gives better chances but it’s all up to the woman receiving g the treatment
10
Doctor
Eric Scott Sills
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 39 - 40
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Other
European
Income $100K - $199K
Operations
4th of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After 3 other REs, Dr. Sills was a breath of fresh air! I didn't feel like a number or in the cattle call of patients. Dr. Sills took his time with me and explained his treatment plan. Given everything I've been through to get pregnant, he was definitely open to throwing in the kitchen sink. He wanted me to succeed and be a one time patient!... Dr. Sills runs a small practice and at every visit he would ask "what questions do you have for me today?" He always wanted to make sure I was comfortable with my treatment plan etc. He personally called with every result. He was my 4th RE and I think I learned more from him this late in our fertility journey. He's a true educator!...
CAG is a small operation, feels like the mom and pop of fertility clinics, which I loved! I wish their lab was located onsite, but this is how a fertility clinic should be run with the patient's care and opinions taken into account as the first priority...There is only one nurse - very small operation. I will admit that I've had other nurses with more experience at other Clinics, but since I was a veteran in this game, I was fine with the care. Dr Sills was so hands on that the nurse didn't plan as much of a roll as with other clinics...
How was your experience with Eric Scott Sills at Gen 5 Fertility Center?
After 3 other REs, Dr. Sills was a breath of fresh air! I didn't feel like a number or in the cattle call of patients. Dr. Sills took his time with me and explained his treatment plan. Given everything I've been through to get pregnant, he was definitely open to throwing in the kitchen sink. He wanted me to succeed and be a one time patient!
What's one piece of advice would you give a prospective patient of Eric Scott Sills at Gen 5 Fertility Center?
Dr. Sills office is in Carlsbad, but his lab is in Newport Beach. Be prepared for your appointments in allowing time. The traffic is a pain, but worth the drive.
During treatment, were you treated like a number or a human with Eric Scott Sills at Gen 5 Fertility Center?
Dr. Sills runs a small practice and at every visit he would ask "what questions do you have for me today?" He always wanted to make sure I was comfortable with my treatment plan etc. He personally called with every result. He was my 4th RE and I think I learned more from him this late in our fertility journey. He's a true educator!
Describe the protocols Eric Scott Sills used in your cycles at Gen 5 Fertility Center and their degree of success.
He put me on an immune protocol, steroids and lovanox. I do have an autoimmune issue, one that every other RE never gave any credit. Dr. Sills decided that since I've had so many failures to add this protocol. He also does a uterine scratch a few days before the transfer. I actually credit this to why we were successful this time around.
Describe your experience with the nursing staff at Gen 5 Fertility Center.
There is only one nurse - very small operation. I will admit that I've had other nurses with more experience at other Clinics, but since I was a veteran in this game, I was fine with the care. Dr Sills was so hands on that the nurse didn't plan as much of a roll as with other clinics.
Describe your experience with Gen 5 Fertility Center.
CAG is a small operation, feels like the mom and pop of fertility clinics, which I loved! I wish their lab was located onsite, but this is how a fertility clinic should be run with the patient's care and opinions taken into account as the first priority.
Describe the costs associated with your care under Eric Scott Sills at Gen 5 Fertility Center.
I don't remember the exact costs. As this was a donor cycle, we had other expenses with other agencies. I think Dr Sills costs were comparable to other clinics. It wasn't a bargain or way more expense than other clinics.
10
Doctor
Eric Scott Sills
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
Gen 5 Fertility Center
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5