Delaware Institute for Reproductive Medicine

3 doctors work here

Rated 8.8
Strongly recommend: 80%Neutral: 5%Don't recommend: 15%8.8
80% strongly recommend
54 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.7
8.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
373
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Milford
556 South DuPont Boulevard
Milford, DE 19963
302-424-6645
Newark
4745 Ogletown-Stanton Road
Newark, DE 19713
302.738.4600

4 patient reviews filtered by:

2018, Unsuccessful
7
7
Age 33
1 Fertility Medications
Endometriosis
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Well versed physician, however, my case encountered challenges from the start of the cycle. I wasn't offered many solutions outside of surgery and Dr. Russell didn't seem interested in exploring other options.... I would advise to go to Dr. Russell only if you're ok with not having much say in regards to your treatment and treatment options... I started an IVF cycle and suddenly developed a tubal blockage that wasn't seen on scans prior to starting injections. On day three the cycle was cancelled and I was advised to have surgery. There were no other options provided to me outside of surgery in order to move forward with the IVF.
Long wait times at this clinic [DIRM] and set IVF cycles, very little flexibility. There are not many if any alternative options afforded to patients if the first option offered is not viable. Nurses are kind and very helpful, the fertility doctor is very busy and the IVF coordinator is difficult to get a hold of when needed.... It was difficult to arrange to start the IVF medications and to start my cycle I had to call several times to get specifics. I informed the coordinator that I was paying out of pocket, but still full priced expensive medications were ordered instead of the reduced price medications.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Well versed physician, however, my case encountered challenges from the start of the cycle. I wasn't offered many solutions outside of surgery and Dr. Russell didn't seem interested in exploring other options.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I would advise to go to Dr. Russell only if you're ok with not having much say in regards to your treatment and treatment options
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell is the only doctor in the center, so he is very busy. He was always responsive, however, I felt he was unable to give me the specific attention I needed for unique case.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I started an IVF cycle and suddenly developed a tubal blockage that wasn't seen on scans prior to starting injections. On day three the cycle was cancelled and I was advised to have surgery. There were no other options provided to me outside of surgery in order to move forward with the IVF.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff are very carrying. The IVF coordinator is extremely busy and seems to be a bit overwhelmed. The nursing staff were always responsive and compassionate.
Describe your experience with Delaware Institute for Reproductive Medicine.
Long wait times at this clinic and set IVF cycles, very little flexibility. There are not many if any alternative options afforded to patients if the first option offered is not viable. Nurses are kind and very helpful, the fertility doctor is very busy and the IVF coordinator is difficult to get a hold of when needed.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
9,000 for the cycle and 5,000 for the medications
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
This doctor seems to only do frozen single embryo transfers
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
It was difficult to arrange to start the IVF medications and to start my cycle I had to call several times to get specifics. I informed the coordinator that I was paying out of pocket, but still full priced expensive medications were ordered instead of the reduced price medications.
7
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
Delaware Institute for Reproductive Medicine
Milford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
7
8
Age 41 - 43
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Unsuccessful
He [Dr. Russell] takes time to explain everything.... I am in the middle of an ivf cycle now. Waiting to see if any of my eggs make it to blast. Dr Russell was very concerned for me during egg retrieval since I am a Coumadin patient. He met with me several times to discuss risks and how he wanted to proceed.... I used Clomid, gonal f, menopur, ganirelix and hcg trigger.... I used Clomid, gonal f, menopur, ganirelix and hcg trigger.
Everyone I saw was very nice. Sometimes the wait was long and the hours are not always convenient. They [Delaware Institute for Reproductive Medicine] do not allow children in the Waiting room which is great.... Monitoring appointments are in the morning. Sometimes it's hard due to work.... I saw Celina the most and she is great! Always takes the time to answer all my questions.... Dr Russell goes fast so take good notes.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I am in the middle of an ivf cycle now. Waiting to see if any of my eggs make it to blast. Dr Russell was very concerned for me during egg retrieval since I am a Coumadin patient. He met with me several times to discuss risks and how he wanted to proceed.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Take really good notes because he goes fast.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He takes time to explain everything.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I used Clomid, gonal f, menopur, ganirelix and hcg trigger.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
I saw Celina the most and she is great! Always takes the time to answer all my questions.
Describe your experience with Delaware Institute for Reproductive Medicine.
Everyone I saw was very nice. Sometimes the wait was long and the hours are not always convenient. They do not allow children in the Waiting room which is great. Dr Russell goes fast so take good notes.
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine.
Monitoring appointments are in the morning. Sometimes it's hard due to work.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
It's expensive. All things infertility are.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
N/a
7
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2016 - 2019, Unsuccessful
8
8
Age 31 - 34
6 IUI
Donor Sperm
Endometriosis
PCOS
Tubal Blockage
European
Other
Income $50K - $99K
Sales Representative
Only Doc Seen
LGBTQ
Neutral
Neutral
Unsuccessful
He [Dr. Jeffrey Russell] was passionate about what he does and understands the options. I didn’t receive the outcome that I was hoping for and I felt that my options we limited because of financing. I am not sure there are other options out there because he only offered me IUI or IVF. He kept telling me there was no reason I wouldn’t get pregnant through IUI and each cycle was unsuccessful...Clomid was taken to induce egg release and I was monitored for ovulation. I took trigger shot anywhere from 12 to 36 hours before insemination.
[My costs at Delaware Institute for Reproductive Medicine were] All out of pocket. $2,500 per IUI not including medication or visits leading up to the IUI...Celina was absolutely the best. I saw her in Milford and when I had to travel to Newark it was more that I had to work around their schedule which interfered with work other obligations...Financing was huge for me...I wished that was described to us better...She [nurse] was calm and personal. When delivering news she did so gracefully. She shared her own personal stories and journey and really made me relax about the whole treatment.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He was passionate about what he does and understands the options. I didn’t receive the outcome that I was hoping for and I felt that my options we limited because of financing. I am not sure there are other options out there because he only offered me IUI or IVF. He kept telling me there was no reason I wouldn’t get pregnant through IUI and each cycle was unsuccessful.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Make sure you know how much you have to spend and see what options you have with that budget.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He runs a super busy office and at times he was in and out and I didn’t feel he felt how hard this was for me to talk about and to go through. But I felt like his bottom line was in line with mine. We both wanted positive results.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Clomid was taken to induce egg release and I was monitored for ovulation. I took trigger shot anywhere from 12 to 36 hours before insemination.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina)
She was calm and personal. When delivering news she did so gracefully. She shared her own personal stories and journey and really made me relax about the whole treatment.
Describe your experience with Delaware Institute for Reproductive Medicine.
Celina was absolutely the best. I saw her in Milford and when I had to travel to Newark it was more that I had to work around their schedule which interfered with work other obligations. Of course this was my number one priority I would have appreciated a little more flexibility. Financing was huge for me. I know that is not the case for everyone, but I wished that was described to us better.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
All out of pocket. $2,500 per IUI not including medication or visits leading up to the IUI.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Provided conflicting information
8
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
7
7
Age 37
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
Professor
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I appreciate his candid manner and his expertise. ... Dr. Russell seems very knowledgeable. ... I wish he had better bedside manner - I am not sure he knows or remembers how emotionally difficult this process is for patients, ... Be ready to listen to Dr. Russell but also be your own advocate. ... I used menopur in the morning and gonal-F in the evening for around 9 days before doing the Lupron trigger shot.
The clinic [DE Inst. for Repro Med] is much more organized than another clinic I previously went to. They are always good about scheduling an appointment at the last minute, and they are on time for the appointments 99% of the time. I appreciate that I am typically in and out relatively quickly. The staff are also very nice and helpful. ... I sometimes feel like little details get lost in communication from one nurse to the next, and so sometimes I have to repeat myself or make sure I keep track of the details so they don't get list.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell seems very knowledgeable. I appreciate his candid manner and his expertise. I wish he had better bedside manner - I am not sure he knows or remembers how emotionally difficult this process is for patients,
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Be ready to listen to Dr. Russell but also be your own advocate. Remember that you are in charge of your fertility, and you know yourself and your body better than anyone else.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The staff knewmy name and remembered me from the beginning. I always see the same staff, rather than seeing new people at each visit like I did at another clinic.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I used menopur in the morning and gonal-F in the evening for around 9 days before doing the Lupron trigger shot.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nurses are overall very nice and helpful. I appreciate that they treat me like a person and care about my outcomes. I sometimes feel like little details get lost in communication from one nurse to the next, and so sometimes I have to repeat myself or make sure I keep track of the details so they don't get list.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic is much more organized than another clinic I previously went to. They are always good about scheduling an appointment at the last minute, and they are on time for the appointments 99% of the time. I appreciate that I am typically in and out relatively quickly. The staff are also very nice and helpful.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I am in the middle of a round of IVF. 75% of the costs are covered by my insurance. The retrieval and one transferwill be around 3,500 out of pocket, with an additional 3,000 for genetic testing and an additional 2500 for medications.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I have not discussed this yet with Dr. Russell.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
7
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources