Delaware Institute for Reproductive Medicine

3 doctors work here

Rated 8.8
Strongly recommend: 80%Neutral: 5%Don't recommend: 15%8.8
80% strongly recommend
54 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.7
8.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
373
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Milford
556 South DuPont Boulevard
Milford, DE 19963
302-424-6645
Newark
4745 Ogletown-Stanton Road
Newark, DE 19713
302.738.4600

54 patient reviews

2016 - 2018, Successful
10
10
Age 30 - 32
2 IUI
4 IVF
PCOS
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jeffrey Russell] was very personal able and caring and made my care plan unique and specialized to my situation.... Clomid, tubal opening surgery and laparoscopy, 4 egg retrieval’s one with a hyoersensivuty reaction, 3 failed IVFs, egg drilling surgery, 1 IUI with a chemical pregnancy, next IUI gave us our son
The clinic [Delaware Institute for Reproductive Medicine-Newark] was amazing! Everyone was so helpful and nice and friendly and caring. They bend over backwards And make you feel like you are their only and most important patient. It felt like a family being in there and i enjoyed going to every app... Everyone was so incredibly helpful and caring and accomadating. I felt so loved and cared for and that they were really concerned about me and wanted me to get pregnant so bad! Everyone was always so happy and pleasant and willing to help!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I had a great experience that resulted in our son. It was a long course and i had a very complicated situation but dr Russell never gave up hope and always had a plan and idea to keep us going! He never gave up until we got me pregnant. He was so caring and concerned and compassionate
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Never give up hope.., it will happen for you too!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He was very personal able and caring and made my care plan unique and specialized to my situation.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Clomid, tubal opening surgery and laparoscopy, 4 egg retrieval’s one with a hyoersensivuty reaction, 3 failed IVFs, egg drilling surgery, 1 IUI with a chemical pregnancy, next IUI gave us our son
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Angie and Deb)
Everyone was so incredibly helpful and caring and accomadating. I felt so loved and cared for and that they were really concerned about me and wanted me to get pregnant so bad! Everyone was always so happy and pleasant and willing to help!
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic was amazing! Everyone was so helpful and nice and friendly and caring. They bend over backwards And make you feel like you are their only and most important patient. It felt like a family being in there and i enjoyed going to every appt
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Over $35000
10
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2017, Unsuccessful
8
9
Age 27 - 29
1 IUI
Tubal Blockage
Other
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
I felt like I never saw him [Dr. Russell] after a few appointments and to this day I still have so may unanswered questions because he was never around to ask. ... I think he is a very smart mad and is very to the point when you see him ... Pick him if you feel comfortable with him from the first appointment this is a very hard road to take and you wanna be on it with someone you like and trust! ...
Feel free to sit with the financial person [DE Inst for Repro Med] as much as you want so you know what you are spending and how much things are costing. ... I felt important till I was there for a few months then didn’t feel important and it became all about money. When I ran out of money I was told I couldn’t come back and that made me feel even worse. ... They are all very nice and accommodating but make sure you completely understand what’s going on and getting full answers to your questions.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I think he is a very smart mad and is very to the point when you see him but as a patient I felt like I never saw him after a few appointments and to this day I still have so may unanswered questions because he was never around to ask.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Pick him if you feel comfortable with him from the first appointment this is a very hard road to take and you wanna be on it with someone you like and trust!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I felt important till I was there for a few months then didn’t feel important and it became all about money. When I ran out of money I was told I couldn’t come back and that made me feel even worse.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
They are very sweet and smart they all make you feel comfortable.
Describe your experience with Delaware Institute for Reproductive Medicine.
They are all very nice and accommodating but make sure you completely understand what’s going on and getting full answers to your questions. Make sure you go at your own pace and not do things just because they think that’s the next step. Feel free to sit with the financial person as much as you want so you know what you are spending and how much things are costing.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I didn’t go through this.
8
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
7
7
Age 37
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
Professor
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I appreciate his candid manner and his expertise. ... Dr. Russell seems very knowledgeable. ... I wish he had better bedside manner - I am not sure he knows or remembers how emotionally difficult this process is for patients, ... Be ready to listen to Dr. Russell but also be your own advocate. ... I used menopur in the morning and gonal-F in the evening for around 9 days before doing the Lupron trigger shot.
The clinic [DE Inst. for Repro Med] is much more organized than another clinic I previously went to. They are always good about scheduling an appointment at the last minute, and they are on time for the appointments 99% of the time. I appreciate that I am typically in and out relatively quickly. The staff are also very nice and helpful. ... I sometimes feel like little details get lost in communication from one nurse to the next, and so sometimes I have to repeat myself or make sure I keep track of the details so they don't get list.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell seems very knowledgeable. I appreciate his candid manner and his expertise. I wish he had better bedside manner - I am not sure he knows or remembers how emotionally difficult this process is for patients,
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Be ready to listen to Dr. Russell but also be your own advocate. Remember that you are in charge of your fertility, and you know yourself and your body better than anyone else.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The staff knewmy name and remembered me from the beginning. I always see the same staff, rather than seeing new people at each visit like I did at another clinic.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I used menopur in the morning and gonal-F in the evening for around 9 days before doing the Lupron trigger shot.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nurses are overall very nice and helpful. I appreciate that they treat me like a person and care about my outcomes. I sometimes feel like little details get lost in communication from one nurse to the next, and so sometimes I have to repeat myself or make sure I keep track of the details so they don't get list.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic is much more organized than another clinic I previously went to. They are always good about scheduling an appointment at the last minute, and they are on time for the appointments 99% of the time. I appreciate that I am typically in and out relatively quickly. The staff are also very nice and helpful.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I am in the middle of a round of IVF. 75% of the costs are covered by my insurance. The retrieval and one transferwill be around 3,500 out of pocket, with an additional 3,000 for genetic testing and an additional 2500 for medications.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I have not discussed this yet with Dr. Russell.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
7
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 31 - 32
6 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jeffrey Russell] likes to do one [embryo transfer]...took the time to talk to me and get to know me and my history...was very honest and had me see a nutritionist , which I believe helped me conceive. He was great. He took the time to look over my history and had suggestions that actually worked and helped. His protein diet works its amazing and a great way of life...had me start a protein diet and stay on it for a few months before starting an IVF cycle well by the second month of the high protein diet I was pregnant.
It [Delaware Institute for Reproductive Medicine] was the cheapest in the area...It’s very busy so sometimes you have to sit for appointments but overall it is a wonderful clinic with a great and caring staff...They [nurses] are wonderful and kind...He [Dr. Jeffrey Russell] likes to do one [embryo transfer]...took the time to talk to me and get to know me and my history...was very honest and had me see a nutritionist, which I believe helped me conceiv
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He was very honest and had me see a nutritionist , which I believe helped me conceive. He was great. He took the time to look over my history and had suggestions that actually worked and helped. His protein diet works its amazing and a great way of life.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Never give up just keep trying and don’t lose faith. Get your diet under control for egg quality.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He took the time to talk to me and get to know me and my history.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
He had me start a protein diet and stay on it for a few months before starting an IVF cycle well by the second month of the high protein diet I was pregnant.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
They are wonderful and kind.
Describe your experience with Delaware Institute for Reproductive Medicine.
It’s very busy so sometimes you have to sit for appointments but overall it is a wonderful clinic with a great and caring staff. They aren’t just trying to gouge you for money. They really actually care.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
It was the cheapest in the area.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He likes to do one.
10
Doctor
Jeffrey Russell
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources