Dominion Fertility

The staff is very friendly here. And competent (which sounds like a given, but at many doctor's offices sometimes I wonder). I never have to worry that I will not receive a call back when I have to leave the nurse or finance dept a message. One thing I think that is unique to Dominion is that the offer an in-home injection teaching. My coordinator sat with me and my husband for +1 hour at our kitchen table teaching us how to mix the meds, practice using the needle with a tester to get a feel for things. As someone nervous with needles, this was HUGE. Dominion clearly cares about their patients and staff - we had a big snowstorm in DC one weekend, and they put up their staff at the hotel across the street so there'd be no chance they'd miss work! Another strength of Dominion is that they have a very knowledgeable finance department. Critical when undertaking a large financial commitment like IVF. They helped battle my insurance on multiple occasions - even getting on a three-way call with me and them a few times to resolve matters. My only criticism (which honestly is slight) is that sometimes the morning monitoring hours can feel like a revolving door. With so many people coming in and out, the time with the doctors can be very fast. You need to speak up and ask question (how am I progressing, how many follicles do you see) otherwise you may not have a ton of information volunteered for you. Also, my retrieval fell on a Sunday AM, so my doctor was not there to do the procedure as I had hoped. I imagine that would have been different if it was on a week day.

Although I am new to this clinic, they impressed me immediately. Despite everything going on with the caronavirus, I received a call from the doctor two days after requesting one. They seemed organized and uploaded my previous labs quickly so she had them available to review. Someone proactively reached out to ensure they had the correct forms. The financial adviser is quite nice, but not incredibly flexible. I was hoping to donate eggs while doing egg freezing for my own use, and she seemed uncomfortable with asking the doctor or donor coordinator whether that was possible. She suggested I call the donor coordinator myself, but seemed discouraging. Considering how expensive egg freezing is, I wished she had been more encouraging in trying to find creative ways to financially access expensive treatment.

Strengths: the clinic is conveniently located, clean, and very nice. I love the monitoring hours, and the nurse hotline too. Weakness: I'm reaching here because the clinic was the best I'd been to in the area. I guess, I wish the clinic were closer to me in southern Maryland.

This clinic is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.

This clinic is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.

I love the clinic as a whole. It's very convenient, clean, easy to schedule appointments, and organized. I feel very well taken care of by all of the staff. I felt less like a fertility factory than Shady Grove.

There's only metered street parking, but there are tons of spaces so you don't have to worry about driving around the block multiple times. The clinic itself is clean, updated, and modern. The receptionists are very helpful and there are dedicated financial coordinators who are there to deal with all of the insurance and payment stuff.

There are three facilities in the area and only the Arlington office is available for weekend and holiday monitoring. Arlington starts at 6:30 during the week and the other two offices start at 7. You will have to pay for parking at the Bethesda office. Strengths: they get you in and out in a timely manner. Weaknesses: appointment options can be limited if you need an early appointment.

The doctors and nurses I have worked with are wonderful. They each take time to make you feel at ease, and cared for. The office staff is also wonderful and organized. If I need to be constructive and provide an area for growth/weakness...we did had a few issues with the billing department. In my opinion, they were very minor and nothing that would make us choose another practice. Overall, we are very satisfied and feel like we are in good hands.

The waiting room is beautiful, as are all the facilities. The billing folks are not super clear, but having encountered others at other clinics, that seems to be par for the course. I saw Dr. Waud for every step - consultations, diagnostic testing, and, unfortunately, D&C and follow-up hysteroscopy procédures.

Arlington location - clean, nice relaxing environment, modern, organized. Receptionists are kind and not rude, which is HUGE. I feel that so many times, doctors' offices have rude receptionists. The wait time is relatively insignificant.

The clinic is very clean and well-organized. The staff is very professional and they have a nice large waiting room. It is a comfortable place to receive treatment. They have available clinic hours for weekend visits to obtain certain treatments or tests. The place seems well-run and we have never had to wait too long to be seen. Sometimes there has been no wait at all. Scheduling appointments has been easy and hassle-free.

I like the clinic. It’s easy to get to and it’s clean. I like the Arlington clinic for aesthetics only. They’re very organized and I like that the staff a talk to each other so it’s less chance of miscommunication.

Dominion’s offices are wonderful! Clean, modern and up to date technology. They keep up with all the latest research and science. I was seen mostly at the Fair Oaks office but also had some treatments at the Arlington location.

I like the clinic a lot. It’s a nice facility that is easy to get to with ample parking. The financial counselor is clear and upfront about costs, and she has been very helpful with communicating with the insurance company on my behalf. I have never had a billing issue. Appointments run on schedule. My calls and emails are always returned that day, and the nursing staff and IVF coordinators are wonderful people. The clinic does have fairly rigid rules about only doing frozen transfers and they almost mandate PGS testing. This may not work for all patients.

The Arlington office is the best! Get there early for monitoring hours.

Weakness: very busy so you may not always be with your doctor as long as you'd like. May wait a few minutes longer than expected. Strengths: organized, friendly staff and nurses. Overall I'd refer others to DF and I actually have in the last three years since giving birth.

The clinic as a whole walks you through every step of the process, so there's nothing to tell a new patient. They'll help you as you go along. They were always prompt with paperwork and everything we needed. We were assigned a coordinator who helped order medicine and checked in with us on setting up appointments. The whole process was very smooth.

Very organized, convenient locations and hours, accommodating and competent medical staff. We had a few bumps in the road with billing and some communications that weren't clear. This wasn't typical for them.

I choose Dr. D Matina because he was the longes running partner at the clinic and natural cycle IVF pioneer in the US. However, in hindsight I would have done some more homework and selected Dr. Gordon as my primary endochronologist for a variety of reasons

They are very honest and forthcoming with any information about my history and future cycles. Dr. Gordon explains everything very well so that one can understand. There is so much to take in during an ivf cycle but they all do a great job to help you not to feel overwhelmed.

Everyone is very kind and helpful. They are not always the best at giving information; often I would get phone calls from a nurse or assistant and they weren't able to answer my questions. If I didn't know what to ask, information would not be volunteered and I would realize later that I didn't know things like how many follicles I had or why my dosage was changing. However, they did pass my questions on to my doctor or IVF coordinator, and I got the answers.