Dominion Fertility

2 doctors work here

Rated 8.1
Strongly recommend: 61%Neutral: 17%Don't recommend: 22%8.1
61% strongly recommend
46 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,443
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 4 offices

Arlington
Arlington Office 4040 North Fairfax Drive
Arlington, VA 22203
Bethesda
10215 Fernwood Road
Bethesda, MD 20817
Fairfax
3620 Joseph Siewick Drive
Fairfax, VA 22033
Washington DC
1145 19th Street NW Suite
Washington, DC 20036
Show 2 more

46 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 36
1 IVF
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Sarajari recommended we do IVF within six months after seeing mine and my husband's diagnostic test results...recommended we use ICSI for fertilization, which resulted in 100% of our eggs being fertilized...She strongly recommended we do single transfer...always took the time to answer my questions (and invite questions as well). She made me feel that she was invested in my treatment and my success... I emailed her my concerns one night at 11:45pm, and she called me back personally at 9:15am the next morning, waited patiently for me to conference in my husband, and helped us talk through our options. I know that this included some information she'd told us before, but she still took the time to rehash it for us. It helped us make the most informed decision and made us feel empowered and confident that we were doing so.
One thing I think that is unique to Dominion is that the offer an in-home injection teaching. My coordinator sat with me and my husband for +1 hour at our kitchen table teaching us how to mix the meds, practice using the needle with a tester to get a feel for things. As someone nervous with needles, this was HUGE. Dominion clearly cares about their patients and staff - we had a big snowstorm in DC one weekend, and they put up their staff at the hotel across the street so there'd be no chance they'd miss work! Another strength of Dominion is that they have a very knowledgeable finance department. Critical when undertaking a large financial commitment like IVF.
How was your experience with Susan Sarajari at Dominion Fertility?
I was randomly assigned to Dr. Sarajari when I decided to pick Dominion Fertility - I am glad that I was! Of all the doctors (who are all very kind), I always felt the most comfortable with her. I like to know and understand all details, so I had a fair amount of questions. She always took the time to answer them, and she also gave me her email address to contact her when my husband and I were wrestling with doing IUI or IVF. I emailed her my concerns one night at 11:45pm, and she called me back personally at 9:15am the next morning, waited patiently for me to conference in my husband, and helped us talk through our options. I know that this included some information she'd told us before, but she still took the time to rehash it for us. It helped us make the most informed decision and made us feel empowered and confident that we were doing so.
What's one piece of advice would you give a prospective patient of Susan Sarajari at Dominion Fertility?
If you're like me and need to know every detail - I'd always make sure to have a notepad with you. And, when asking questions, I found it very helpful to have them at hand for a productive conversation. I think this would apply to most doctors though!
During treatment, were you treated like a number or a human with Susan Sarajari at Dominion Fertility?
Dr. Sarajari always took the time to answer my questions (and invite questions as well). She made me feel that she was invested in my treatment and my success.
Describe the protocols Susan Sarajari used in your cycles at Dominion Fertility and their degree of success.
Dr. Sarajari recommended we do IVF within six months after seeing mine and my husband's diagnostic test results. We waited on it (last ditch effort to try naturally) for three months, then started on Estrace, Gonal F (Follistim), Menopur and Ganirelax. My trigger shot was Lupron. Dr. Sarajari recommended we use ICSI for fertilization, which resulted in 100% of our eggs being fertilized. So far, that's where we are in the process!
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Holli Simon)
I have said on more than one occasion that I wouldn't be able to go through IVF without Holli! She is patient, thorough, accessible, and kind. You can't really ask for anything more. It is very evident (and so very appreciated) that she cares about her patients. I went through IVF during a particularly busy time of the year for Dominion and she still got back to me in a timely manner when I had questions (a lot of them) and helped coordinate every detail.
Describe your experience with Dominion Fertility.
The staff is very friendly here. And competent (which sounds like a given, but at many doctor's offices sometimes I wonder). I never have to worry that I will not receive a call back when I have to leave the nurse or finance dept a message. One thing I think that is unique to Dominion is that the offer an in-home injection teaching. My coordinator sat with me and my husband for +1 hour at our kitchen table teaching us how to mix the meds, practice using the needle with a tester to get a feel for things. As someone nervous with needles, this was HUGE. Dominion clearly cares about their patients and staff - we had a big snowstorm in DC one weekend, and they put up their staff at the hotel across the street so there'd be no chance they'd miss work! Another strength of Dominion is that they have a very knowledgeable finance department. Critical when undertaking a large financial commitment like IVF. They helped battle my insurance on multiple occasions - even getting on a three-way call with me and them a few times to resolve matters. My only criticism (which honestly is slight) is that sometimes the morning monitoring hours can feel like a revolving door. With so many people coming in and out, the time with the doctors can be very fast. You need to speak up and ask question (how am I progressing, how many follicles do you see) otherwise you may not have a ton of information volunteered for you. Also, my retrieval fell on a Sunday AM, so my doctor was not there to do the procedure as I had hoped. I imagine that would have been different if it was on a week day.
Describe your experience with your monitoring appointments at Dominion Fertility.
Monitoring was relatively efficient. A few times it was busy (for example for people arriving the last ~20 min of the weekend AM window), but most of the time I was in and out in about 30-40 minutes.
Describe the costs associated with your care under Susan Sarajari at Dominion Fertility.
Under my insurance (so far!) costs have been about $5k to the clinic and $500 for meds (but we've reached our max for fertility drugs). We will incur additional fees for genetic testing (TBD). Since more drugs will be out of pocket, Dominion said they'd help me shop around for the best prices.
Describe Susan Sarajari's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
She strongly recommended we do single transfer
9
Doctor
Susan Sarajari
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
5
NPS
2
Age 33
1 Embryo Freezing
Diminished Ovarian Reserve
Tubal Blockage
East Asian
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
My experience was pretty mediocre. I didn't particular feel like a number to Dr. Sarajari but I also didn't necessary feel super attended to or well informed. I had to always initiate questions or do research online to figure out information...I wouldn't classify myself as a high need patient so I didn't need a lot of attention. I also am a mental health professional so had the capacity to cope with the unfortunate circumstances. However, at the same time would have appreciated a little more information regarding my care during my visits and more attention to mental health...
A major weakness [at Dominion Fertility] is their financial department....I had to initiate contact and find out the information I requested weeks ago. Not to mention I left multiple VMs with no return calls. When I finally talked with her on the phone, no apology...I felt more like a number when I came in for blood draws and monitoring...Every nurse was a little different. I interacted with multiple due to going between both Arlington and Bethesda clinic depending on where I was staying. Some nurses were more compassionate and informative than others. Overall, no one was terrible nor exceptional...
How was your experience with Susan Sarajari at Dominion Fertility?
My experience was pretty mediocre. I wouldn't classify myself as a high need patient so I didn't need a lot of attention. I also am a mental health professional so had the capacity to cope with the unfortunate circumstances. However, at the same time would have appreciated a little more information regarding my care during my visits and more attention to mental health. I have the capacity to ask questions myself but it would be nice to not have to elicit information all the time as it should be standard of care. I had weeks of delay due to hormone issues and became increasingly frustrated and felt a little out of the loop.
What's one piece of advice would you give a prospective patient of Susan Sarajari at Dominion Fertility?
Ask questions so you are well informed about your care.
During treatment, were you treated like a number or a human with Susan Sarajari at Dominion Fertility?
My experience was pretty mediocre. I didn't particular feel like a number to Dr. Sarajari but I also didn't necessary feel super attended to or well informed. I had to always initiate questions or do research online to figure out information. I felt more like a number when I came in for blood draws and monitoring which did not always involve Dr. Sarajari.
Describe the protocols Susan Sarajari used in your cycles at Dominion Fertility and their degree of success.
Due to my hormones preventing me from starting treatment, I had to take birth control pills. I had injections: gonal, menopur, ganirelix and lupron trigger shot. Injection were to stimulate multiple follicles to produce multiple eggs for retrieval. I ended up with 13 eggs, 5 fertilized and made it to freezing.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Kerry Hartman)
Every nurse was a little different. I interacted with multiple due to going between both Arlington and Bethesda clinic depending on where I was staying. Some nurses were more compassionate and informative than others. Overall, no one was terrible nor exceptional.
Describe your experience with Dominion Fertility.
A major weakness is their financial department. I worked with Leslie Jackson and continue to feel disappointed and frustrated. After I was diagnosed with fertility issues, I met with Leslie Jackson requesting an overview of what my insurance would or would not cover before I could decide to start treatment. She told me she would request auths and send to me, by email, the financial costs. With the understanding and knowledge that she probably is very busy, I did not follow up until a few weeks later when I didn't hear anything. I called my insurance prior to see if an auth was requested. It was not. When I contacted my coordinator about this, she said she would help me follow up with Leslie. I never heard from Leslie. I called my insurance later to follow up and found she had requested an auth the day after I contacted my coordinator but never heard from her that she did so. I called my insurance again in a few days and found that the auth was approved. After that, I had yet to hear from Leslie to inform me. I had to initiate contact and find out the information I requested weeks ago. Not to mention I left multiple VMs with no return calls. When I finally talked with her on the phone, no apology whatsoever, straight up business talk. She has a habit of speaking fast and as if everyone in the world should know how insurance works. There is no consideration for the financial impact that infertility issues have on an individual or couple. I would imagine that one of the biggest factors that prevent someone from considering treatment is financial capacity. The fact that Dominion Fertility has a poor financial navigation department decreases its value. Furthermore, Dr. Sarajari is not a credentialed reproductive endocrinologist specialist with Blue Cross Blue Shield. She is only credentialed as a gynecologist. As a result, she, in the eyes of insurance, does not get to charge a specialist copay, only the copay rate of a PCP/GYN. However, I had to pay the specialist copay to the clinic. While I believe Dr. Sarajari is providing specialist services, it is not my fault she did not credential herself as such with my insurance company. They are only counting a part of the copay I paid to the clinic, it created a discrepancy between what I paid and what insurance counted. This resulted in me meeting my deductible and out of pocket maximum at a later date in the eyes of insurance when in reality, I already met it because of the specialist copay rate. Before even contacting Leslie, I called my insurance multiple times to first get a better understanding of what was going on and to see if insurance made a mistake. As a previous billing provider myself, I know that insurance has screwed up before. Insurance told me the services with Dr. Sarajari were billed as PCP/GYN, not specialist so Dominion would have to resubmit for it to process and specialist. I contacted Leslie on the patient portal about requesting a refund or for her to figure things out with insurance. Of course, she responds immediately, unlike my past interactions with her where it takes longer for a response. She argued that the services were not PCP/GYN, which I don’t disagree with. However, if there is a billing error, it needs to be fixed to reflect the actual services. She said she will send bills for reprocessing. A long period of time passes, I hear nothing, I call my insurance to see if the bills were submitted for reprocessing. It has not. I wait some more, call back, still nothing submitted for reprocessing. I finally go back to Leslie who claimed that her colleagued submitted the bills for reprocessing. Then proceeds to try to tell me that if I pursued a reprocessing that I would have to pay more out of pocket because of scheduling fees. It still did not make sense to me. I asked for clarification only for her to talk fast and not really help me understand her logic. So of course I have to call insurance AGAIN and I tried to ask about the scheduling fees she spoke of. They had no idea what she was talking about. From my understanding with insurance and my own research, I wouldn’t have to pay more and the insurance company actually would pay less. My insurance told me that Dr. Sarajari simply isn’t credentialed as a specialist so if she wants to collect the specialist copay, she needs to get credentialed with insurance as one. I go back to Leslie again expressing my frustration as I have spent A LOT of time and energy on this matter with little support from her. My insurance agreed to call her to work things out but she has not returned calls. Her simple response to my distress was that she didn’t receive calls and that she works until 3:30pm. The fact that I have my embryos at the facility and I have to go back for a transfer makes me mad. I want to switch to another provider but feel stuck. I want to resolve these issues before I have to go back for the transfer but clearly it’s going to cost me more time and energy. Simply based on my experience with the financial department, I wouldn’t recommend Dominion.
Describe the costs associated with your care under Susan Sarajari at Dominion Fertility.
Roughly $8k
What specific things went wrong at Dominion Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Dominion Fertility.
See comments related to financial conflicts.
5
Doctor
Susan Sarajari
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
2
Clinic
Dominion Fertility
Arlington
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 42
1 IVF
Tubal Blockage
Latinx
Black or African-American
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I am a fan of Dr. Kay. Period. I felt safe (in every sense of the word, emotionally, physically, etc.) and seen throughout this journey. I did not see her at every visit, as the majority of my visits were monitoring appointments, but she handled all of my procedures and was there for all of the milestone appointments (including the egg retrieval, embryo transfer, pregnancy ultrasounds, etc.)....
The staff at Dominion (Arlington) is amazing! The front desk staff, the nurses, and my coordinator made such a difference in my journey. Wow! If I wasn't sure about next steps or something I was able to quickly get a response via the portal or after leaving a voicemail with the nurses. The only thing I do think could have been better, I felt like a lot of the questions I asked were pretty standard and it would have been helpful to have the information up front. Once I asked however, the nurses and my coordinator were thorough and extremely helpful, but would have been even better to not have even needed to ask some of the generic questions in the first place.
How was your experience with Kay Waud at Dominion Fertility?
I am a fan of Dr. Kay. Period. I felt safe (in every sense of the word, emotionally, physically, etc.) and seen throughout this journey. I did not see her at every visit, as the majority of my visits were monitoring appointments, but she handled all of my procedures and was there for all of the milestone appointments (including the egg retrieval, embryo transfer, pregnancy ultrasounds, etc.).
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
As with any doctor/patient relationship, trust your gut. You are important and your journey is yours. It is important you feel heard and seen and important. If all of this checks out as it did for me, and you want to proceed with Dr. Kay - DO! I did and do not regret it for one moment.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Kay has great bedside manner. I don't know if my treatment plan was tailored to me or how common my experience was, so I can't speak on that - but I felt heard and cared for during every conversation from my consultation through graduation.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
I was not getting pregnant after trying for 6 months. We did a hysterosonogram (water sonogram), hysterosalpingogram (HSG), couples genetic testing, and semen analysis - which I think is all standard for the clinic. We found out I have a blocked tube, and because I was already 41 at the time decided to pursue IVF rather than try IUI. I did a stimulated IVF cycle. Only one ovary responded to the medications, but the egg retrieval was successful. After Intracytoplasmic Sperm Injection (ICSI), the 5 days, and Preimplantation Genetic Testing (PGD), I was left with only one healthy embryo. Since I only had the one, Dr. Kay recommended we also do an Endometrial Receptivity Analysis (ERA) cycle to increase our chances of success. Then I had a mock embryo transfer (standard) and a successful frozen embryo transfer. I am currently 11 weeks pregnant and remaining hopeful!
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Jackie (Coordinator))
The staff at Dominion (Arlington) is amazing! The front desk staff, the nurses, and my coordinator made such a difference in my journey. Wow! If I wasn't sure about next steps or something I was able to quickly get a response via the portal or after leaving a voicemail with the nurses. The only thing I do think could have been better, I felt like a lot of the questions I asked were pretty standard and it would have been helpful to have the information up front. Once I asked however, the nurses and my coordinator were thorough and extremely helpful, but would have been even better to not have even needed to ask some of the generic questions in the first place.
Describe your experience with Dominion Fertility.
The staff and Dr. Kay Waud are top notch! The facility (Arlington) was clean, welcoming, and modern. They are also very punctual for all appointment. My biggest pain points (though small) were with the billing department (having wrong information about my insurance coverage, etc).
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Most covered by insurance other than the couples genetic testing, the ERA test cycle, and the embryo genetic testing (PGS/PGT).
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
Dominion does not do multiple embryo transfers. I can't comment on eSET because after genetic testing (PGS/PGT) of my embryos, I was only left with one healthy embryo.
10
Doctor
Kay Waud
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 37
PCOS
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kay diagnosed me with PCOS without having my test results based on the fact that my periods were "irregular" (which they really aren't). She insisted I go on metformin and that even if I didn't have PCOS I'd still need this medication. She was extremely difficult to get a hold of outside of an office visit. She was kind, but never made me feel comfortable in her diagnosis or decisions. I didn't feel like I would be in good care.
She [our Dominion Fertility nurse] was very nice, but for many years on the job, I would have expected better communication, understanding. I also shouldn't have to wait to weeks to start treatment because my nurse coordinator didn't contact me...we couldn't get anyone [from finance] to call us back to explain anything. We were being forced to choose a "plan" without understanding what our options were..
How was your experience with Kay Waud at Dominion Fertility?
The entire experience at Dominion Fertility was pretty terrible. The very first appointment went great, I thought the nurses were friendly and Dr. Kay explained the testing we would need. Dr. Kay diagnosed me with PCOS without having my test results based on the fact that my periods were "irregular" (which they really aren't). She insisted I go on metformin and that even if I didn't have PCOS I'd still need this medication. She was extremely difficult to get a hold of outside of an office visit. She was kind, but never made me feel comfortable in her diagnosis or decisions. I didn't feel like I would be in good care.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Do your research, make sure that you feel comfortable with the diagnosis and treatment.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
It was impossible to reach the doctor outside of an office visit. When I did, I was given generic information that wasn't personalized to my specific needs. It seemed like the most important was to sell us on the IVF Guarantee program which would end up costing us a lot more money.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
I didn't get far in treatment because of my experience. I was prescribed metformin unnecessarily and incorrectly diagnosed with PCOS.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Hollie)
I wasn't contacted by my nurse coordinator for two weeks. I had to call repeatedly to get her to call me and explain the next steps of treatment as it wasn't clear. She wasn't able to fully answer all of our questions and had to refer us back to Dr. Waud. She was very nice, but for many years on the job, I would have expected better communication, understanding. I also shouldn't have to wait to weeks to start treatment because my nurse coordinator didn't contact me.
Describe your experience with Dominion Fertility.
This was by far the worst experience at a clinic in my entire life. The nurses pulled the wrong lab results (results for 2 years prior for different test) from the wrong lab and accused me of not getting the right lab work done. I am not sure how I would have been able to get testing for something else and then send it to them without a written order. The nurses seemed uninterested in explaining anything, my treatment, my medications and how to use them and why and my diagnosis. The nurses also didn't inform me that I'd have to have a 2 hour glucose test, so when I went to the lab, I wasn't prepared and didn't have enough time. I had to come back another day, wasting an additional day and taking time from work. They mostly seemed annoyed that I was contacting them or asking questions at appointments. The communication is terrible. Dr. Waud did not have any of the test results when she made the diagnosis of PCOS and put me on metformin. The whole point of seeing them was to having the proper testing done. She was upset when I kept on asking why she thought I had PCOS. She only wanted to sell us on the IVF Guarantee program, which wouldn't make sense for us with the outcome of our testing. Just seems like this clinic wants money. The financial department is very poorly run. We couldn't reach anyone to get financial information for weeks. When we did get the information, it was a bunch of jargon that makes no sense to first time IVF patients and we couldn't get anyone to call us back to explain anything. We were being forced to choose a "plan" without understanding what our options were. We are highly educated people and have no problem being able to sift through this type of language, but the Dominion Financial aspects seem intentionally vague so that you spend more money than you need. I discussed all of these issues with the Administrative department and hope they make these changes for future patients.
What specific things went wrong at Dominion Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Kay Waud
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
Dominion Fertility
Arlington
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
5
NPS
5
Age 37 - 38
2 IVF
2 Embryo Freezing
Unexplained
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Waud is sensitive and friendly, but it's very hard to get to see her or talk to her. Even after failed transfers it was hard to get her to return my calls. she also stuck to established protocols and didn't personalize treatment to my specific issues, and if I asked questions she kind of blew me off. It was also very difficult to get basic information such as lab results, etc...I think she oversells. She told me to expect a high number of eggs retrieved, then when I responded poorly to stims in my first cycle she just kind of shrugged and repeated the exact same protocol for my second cycle. My FETs failed and again she just kind of shrugged. I felt like I could never get enough information out of her. It was very frustrating.
I only met my nurse coordinator [at Dominion Fertility] one time in more than a year. She was always very distracted when I called with questions, and seemed very disorganized. The nursing staff I saw at monitoring visits were mostly very friendly and competent. I always felt like they had my best interests in mind and they remembered things and followed up...It's a small enough clinic that you get personalized attention and people remember your name, but they're very bad at information sharing. They don't give you lab results or even basic information about procedure outcomes unless you chase them down. The business side of the clinic is disorganized; they didn't keep
How was your experience with Kay Waud at Dominion Fertility?
I think she oversells. She told me to expect a high number of eggs retrieved, then when I responded poorly to stims in my first cycle she just kind of shrugged and repeated the exact same protocol for my second cycle. My FETs failed and again she just kind of shrugged. I felt like I could never get enough information out of her. It was very frustrating.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
If you like to know details about your treatment, she's not a good doctor for you. However if you're looking for someone warm with a good bedside manner, she'd be a good fit.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Waud is sensitive and friendly, but it's very hard to get to see her or talk to her. Even after failed transfers it was hard to get her to return my calls. she also stuck to established protocols and didn't personalize treatment to my specific issues, and if I asked questions she kind of blew me off. It was also very difficult to get basic information such as lab results, etc.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Holli)
I only met my nurse coordinator one time in more than a year. She was always very distracted when I called with questions, and seemed very disorganized. The nursing staff I saw at monitoring visits were mostly very friendly and competent. I always felt like they had my best interests in mind and they remembered things and followed up.
Describe your experience with Dominion Fertility.
It's a small enough clinic that you get personalized attention and people remember your name, but they're very bad at information sharing. They don't give you lab results or even basic information about procedure outcomes unless you chase them down. The business side of the clinic is disorganized; they didn't keep an accounting of the deposit they made me pay, so they tried to bill me for things even though they already had a huge deposit, and I had to fight with them and provide proof that I had put down a deposit. They forgot to bill my insurance several times. They also failed to send medical records when needed by other doctors.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
I had insurance but they required me to leave a large deposit rather than billing through my insurance and then billing me. Unfortunately they failed to keep a proper accounting of the deposit and billed me for things that should have been paid from the deposit, even threatening to postpone my procedures if I didn't give them more money. Their main finance person was pretty good when I could get a hold of her, but it was a constant battle.
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
I don't think they do multiple embryo transfers. At least I was told it wasn't an option.
What specific things went wrong at Dominion Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Kay Waud
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
LGBTQ Care
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
5
Clinic
Dominion Fertility
Arlington
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 34
1 IVF
Male Factor
PCOS
Black or African-American
Native American
Income $100K - $199K
Consultant
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. DiMattina] diagnose my husband with low morphology (1%) and recommended that we proceed with IVF. ... He got us on a treatment plan and we went for it. ... Dr. D is very confident ... He is very blunt too. ... He said long cycles and portions of my blood work indicated that PCOS may have been a factor. ... This past March, we had our egg retrieval- 21 eggs retrieved, 8 mature, 5 fertilized, 5 blasts, and 4 PGS normal. I am excited to move forward with him, once we have the all clear from the COVID19 pandemic. Dr. D is the best!
From Dr. D to the Dominion staff, I felt like I mattered. ... Strengths: the clinic is conveniently located, clean, and very nice. I love the monitoring hours, and the nurse hotline too. ... Donna Jove! Where do I begin? ... She has been a superstar from the very beginning. Very detailed, informative, and compassionate. ... Dr. D only transfers one embryo if the embryos are PGS tested. His reasoning is that PGS tested embryos have a higher rate of pregnancy, therefore, reducing the need for multiple embryos. Dr. D also does frozen embryos only, because he states frozen embryos are more successful.
How was your experience with Michael DiMattina at Dominion Fertility?
We first decided to see Dr. Di back in 2016 after years of unexplained infertility. I knew something was wrong, as I'd been with my husband for about a decade at the time with no pregnancy in sight. Never even a pregnancy scare. Before seeing Dr. D, I went to my regular OB-GYN and went through the tormenting process of timing intercourse, clomid cycles, countless exams, and I even did fertility-focused acupuncture. As a woman, I guess I assumed our fertility issues were caused by me; never considered male factor infertility. However, Dr. D cleared that up on our first appointment back in 2016. He is very blunt too. He diagnose my husband with low morphology (1%) and recommended that we proceed with IVF. Mentally we weren't ready for all that - IVF was a big step and my husband had lots of emotions about his diagnosis. Fast forward to 2019, after years of more therapies, 2 failed IUIs (not performed by Dr. D), hundreds of pregnancy tests, urology appointments and treatments, with no baby in sight, we decided to revisit Dr. D. We were finally ready! Can you believe he remembered us! He got us on a treatment plan and we went for it. This past March, we had our egg retrieval- 21 eggs retrieved, 8 mature, 5 fertilized, 5 blasts, and 4 PGS normal. I am excited to move forward with him, once we have the all clear from the COVID19 pandemic. Dr. D is the best!
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
Dr. D is very confident. I love that about him, because I like to know that I am dealing with the best. Just trust him.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
From Dr. D to the Dominion staff, I felt like I mattered.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
Dr. D first recommended that we move straight to IVF. He mentioned that IUIs and other treatments would be wastes of money because of the low morphology issue. He said IVF with ICSI was needed to make sure the sperm penetrated the egg. He also had me go on metformin for 3 months before we started the egg retrieval protocol because of my history of lengthy menstrual cycles. He said long cycles and portions of my blood work indicated that PCOS may have been a factor. My vitamin D levels were also very low, so he had me see a endocrinologist to discuss PCOS and vitamin D.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Donna Jove)
Donna Jove! Where do I begin? I was not initially assigned to Donna, but my original nurse went on maternity leave so I was transferred over to her. She has been a superstar from the very beginning. Very detailed, informative, and compassionate.
Describe your experience with Dominion Fertility.
Strengths: the clinic is conveniently located, clean, and very nice. I love the monitoring hours, and the nurse hotline too. Weakness: I'm reaching here because the clinic was the best I'd been to in the area. I guess, I wish the clinic were closer to me in southern Maryland.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
about 12K plus medication
Describe Michael DiMattina's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
Dr. D only transfers one embryo if the embryos are PGS tested. His reasoning is that PGS tested embryos have a higher rate of pregnancy, therefore, reducing the need for multiple embryos. Dr. D also does frozen embryos only, because he states frozen embryos are more successful.
10
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 36
Male Factor
Latinx
Income $100K - $199K
Business Executive
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Dimattina has over 30 years of experience well known in Virginia.... I wanted to go to an expert. Also my best friend got pregnant at Dominion Fertility. His greatest strength is his experience, knowledge, he's straight forward when interpreting the data, I needed that, I didn't want a doctor that didn't provide confidence. He always called me back when I asked to speak with him. I'm so blessed to have gotten pregnant the first FET.
I can only talk about the [Dominion Fertility] Arlington location since all my visits where there. The office is nice, a large waiting room. I got to know the front desk staff so well on my last day I did say I was going to miss them. They always greeted me with a smile and would greet me by my first name the moment I started my treatment. The clinical staff I got to grow attached when they drew my blood, Nichol was the best at drawing my blood because my veins are difficult find. The day of the egg collection I was beyond nervous, and they kept rooting for me.
How was your experience with Michael DiMattina at Dominion Fertility?
Dr. Dimattina has over 30 years of experience well known in Virginia.... I wanted to go to an expert. Also my best friend got pregnant at Dominion Fertility. His greatest strength is his experience, knowledge, he's straight forward when interpreting the data, I needed that, I didn't want a doctor that didn't provide confidence. He always called me back when I asked to speak with him. I'm so blessed to have gotten pregnant the first FET.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
Not every doctor will fit all the criteria's you look for in a person, what I needed was a doctor with experience that would help us have a baby. Dr. Dimattina knows his medicine and never made me feel that any question asked was silly or I was wasting his time.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
Dr. DiMattina took the time to review my husband and my test results. When the results came back it turned out that we had male factor, when Dr. D. presented the information; he was very honest and let us know that we can have a baby and male factor is common. That made my husband feel more at ease. Many times, in this process the "issue" falls on the women but we're able to handle it but when the guy is involved you don't know how they will react. We appreciated the candid repour but always professional.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
Estrace priming with lupron trigger 300 gonalf and 225 menopur. I stimulated very well had 14 eggs, 11 fert, 9 bx, 6 normal pgt.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Natalie Sofia)
Natalie Sofia is a God send. She made this hard process easy for me. I don't know what I would have done without her compassion and dedication. I'm so bad with needles she spent 1 hour on my cycle review showing the medications, mixes and how to administer, she loves what she does because she teaches so well. I'm sure she hears this all the time, but Natalie was my go-to with my questions and just reassuring me everything was going to be okay; she was only a call away. She always called me back by close of business day.
Describe your experience with Dominion Fertility.
I can only talk about the Arlington location since all my visits where there. The office is nice, a large waiting room. I got to know the front desk staff so well on my last day I did say I was going to miss them. They always greeted me with a smile and would greet me by my first name the moment I started my treatment. The clinical staff I got to grow attached when they drew my blood, Nichol was the best at drawing my blood because my veins are difficult find. The day of the egg collection I was beyond nervous, and they kept rooting for me. On the day of my FET they even handed me a pineapple snack with a sweet message that said stick baby stick. My counselor in the billing department explained our cost we had to pay out of pocket, I didn't have much interaction with them nor miscommunication. The only thing that is difficult is keeping track of outside companies that you have to pay like anesthesia, genetic company and PGT testing. For any new patient entering this journey don't move forward until you understand the medical and financial component.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
Yes we paid for this out of pocket the cost of IVF treatment was $16,000 and medication an additional $7,800
Describe Michael DiMattina's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
Dr. Dimattina's protocol is to only transfer one embryo at a time. They want to have a health mom and baby compared to multiple pregnancies which may cause complications during pregnancy.
10
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 36
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
we used Natural Cycle IVF [with Dr. Kay Waud]- just my natural egg produced in a cycle without fertility medication prior...She spent so much more time discussing our test results [than previous doctor] and providing some new insights as to why we may be having trouble (particularly pertaining to some male infertility issues)...did not perform any of the major procedures in our Natural Cycle IVF treatment...my experience with her as a patient in consult and diagnostics was very positive.
Every nurse [at Dominion Fertility] at every visit is kind, friendly and eager to make you feel comfortable. Being poked with needles for blood draws and having sonograms every other day during follicle monitoring can be unpleasant, but the nurses remain positive and calm - and they all seem to know how to draw blood very delicately...Prior to starting treatment, we did a mock embryo transfer and a water sonogram, which cost us a total of $650. Most everything that occurs during a Natural Cycle IVF treatment (monitoring, egg retrieval, semen collection, fertilization, embryo transfer, etc.) is covered under a package price of $4900.
How was your experience with Kay Waud at Dominion Fertility?
Dr. Kay did not perform any of the major procedures in our Natural Cycle IVF treatment (Dr. DiMattina did that), but my experience with her as a patient in consult and diagnostics was very positive. She is clearly invested in the best possible outcomes for her patients, and was very candid about treatment options that she did not feel would be good for us (for example, IUI treatment because of our particular challenges would have been a wasted effort in her opinion). I felt very trusting of her opinions and recommendations.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Dr. Kay is extremely thorough, and I feel compassionate and kind, but I do think that some might perceive her to be a little bit colder at first conversation. I don't believe this is the case, but you might want to be prepared for that possibility as you consult with her. She will definitely answer your questions, listen to you, and provide you with as much information as you'd like.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Kay is extremely thorough in her consultations. Not only this, but a few years ago, I had a miscarriage, and she was the doctor to confirm it (even though she was not my primary doctor at Dominion at the time). I didn't immediately remember this, but she did and was very kind a compassionate about it. Our original doctor at Dominion had since left the practice, and Dr. Kay become our new primary. She spent so much more time discussing our test results and providing some new insights as to why we may be having trouble (particularly pertaining to some male infertility issues).
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
Baby Aspirin once a day to help the lining of my uterus, and then progesterone and estradiol once my embryo was fertilized prior to egg retrieval. Limited activities during the two week wait after transfer. These are all designed for the best possible outcome - successful implantation of the fertilized embryo.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Amy (called me the most))
I can't say enough about the incredible nursing staff and coordinators at Dominion Fertility Arlington. Every nurse at every visit is kind, friendly and eager to make you feel comfortable. Being poked with needles for blood draws and having sonograms every other day during follicle monitoring can be unpleasant, but the nurses remain positive and calm - and they all seem to know how to draw blood very delicately. I have always felt very comforted by the staff at Dominion.
Describe your experience with Dominion Fertility.
This clinic is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Because Virginia doesn't have a mandate for fertility treatment coverage through health care, patients pay for all of treatments out of pocket. Prior to starting treatment, we did a mock embryo transfer and a water sonogram, which cost us a total of $650. Most everything that occurs during a Natural Cycle IVF treatment (monitoring, egg retrieval, semen collection, fertilization, embryo transfer, etc.) is covered under a package price of $4900. We also paid for assisted hatching of the embryo at $500. Anesthesia for the egg retrieval is an additional separate cost of $500, and then there is the cost of medications, which for us was around $300. All in all, our treatment cost us around $6850.
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
This does not apply to me because we used Natural Cycle IVF - just my natural egg produced in a cycle without fertility medication prior.
10
Doctor
Kay Waud
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 36
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. DiMattina] is very kind, calm, and confident. From the first time he came in to monitor me, he was asking me personal questions about my career and interests. He remembers details about those little things on each visit. He definitely exudes a command over these procedures, but does so in a very reassuring way...My egg retrieval went perfectly. Embryo fertilization went perfectly. My embryo transfer also went perfectly. I kept sharing with my friends and family that the entire process from the start of my cycle to the transfer was so straight forward and easy - which I did not expect it to be!
This clinic [Dominion Fertility] is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.
How was your experience with Michael DiMattina at Dominion Fertility?
Dr. DiMattina is, as I mentioned before, kind, calm, controlled and clearly an expert in his field. As he was monitoring my follicles for retrieval, he was able to assess almost instantly whether or not we were ready for the procedure. My egg retrieval went perfectly. Embryo fertilization went perfectly. My embryo transfer also went perfectly. I kept sharing with my friends and family that the entire process from the start of my cycle to the transfer was so straight forward and easy - which I did not expect it to be! I believe Dr. D played a huge role in that. I also believe that Dr. D genuinely is invested in helping families like ours create a life together, and although we weren't successful with this treatment, we intend to try again.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
I would recommend that you try to allow yourself to trust that he will give you the information that you need, but if you want more details (like the size of your ovarian follicles on each visit, for example), you should ask him questions. I have no doubt that he is happy to answer them.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
Dr. D is very kind, calm, and confident. From the first time he came in to monitor me, he was asking me personal questions about my career and interests. He remembers details about those little things on each visit. He definitely exudes a command over these procedures, but does so in a very reassuring way.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
I was put on a daily dose of baby Aspirin to help with the lining of my uterus. Once our embryo was fertilized, I began taking supplemental progesterone and estradiol to prepare my body further for planned implantation. I also was to refrain from certain activities after my embryo transfer to attempt to secure implantation. The rationale for all of these is that combined, they offer the best possible chance for an embryo to implant into the uterus for pregnancy.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Amy (called me the most))
I can't say enough about the incredible nursing staff and coordinators at Dominion Fertility Arlington. Every nurse at every visit is kind, friendly and eager to make you feel comfortable. Being poked with needles for blood draws and having sonograms every other day during follicle monitoring can be unpleasant, but the nurses remain positive and calm - and they all seem to know how to draw blood very delicately. I have always felt very comforted by the staff at Dominion.
Describe your experience with Dominion Fertility.
This clinic is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.
Describe your experience with your monitoring appointments at Dominion Fertility.
Monitoring appointments happen in the mornings every day of the week, starting slightly later on the weekends. You can come in anytime during the window of about three hours. They almost always see you within ten minutes of your arrival time, and I was never there more than 20 minutes or so. For my personal schedule (I work afternoons and nights), it is a little challenging because I must be in there before 9 AM, but for most people working in jobs during the day, I imagine it's a very convenient process.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
Because Virginia doesn't have a mandate for fertility treatment coverage through health care, patients pay for all of treatments out of pocket. Prior to starting treatment, we did a mock embryo transfer and a water sonogram, which cost us a total of $650. Most everything that occurs during a Natural Cycle IVF treatment (monitoring, egg retrieval, semen collection, fertilization, embryo transfer, etc.) is covered under a package price of $4900. We also paid for assisted hatching of the embryo at $500. Anesthesia for the egg retrieval is an additional separate cost of $500, and then there is the cost of medications, which for us was around $300. All in all, our treatment cost us around $6850.
Describe Michael DiMattina's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
This particular question is not applicable to us for this treatment, because we did a Natural Cycle IVF (there was only one egg produced by my body naturally for retrieval).
10
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
4
NPS
7
Age 31
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
If you're the kind of patient who wants your hand held and wants to understand in detail every step of this process, he [Dr. Dimattina] may not be your guy...We only got 1 PGT-A normal embryo in the first cycle, so we did another one...Despite repeated attempts, Dr. D. consistently refused to answer questions specific to my case. When I would ask, he would either resort to flattering platitudes or tout his own expertise, but he would not give me details when I was trying to better understand my own treatment.
I love the clinic [Dominion Fertility] as a whole. It's very convenient, clean, easy to schedule appointments, and organized. I feel very well taken care of by all of the staff...All of the nurses I have dealt with have been very competent and compassionate. There is only one nurse who is not very good at drawing blood, and I wince every time it's her turn because she has trouble doing it and it's very painful...During my first cycle, I was told three different numbers at various points regarding how many of my eggs were mature.
How was your experience with Michael DiMattina at Dominion Fertility?
I fully trust Dr. D's medical expertise - that is why we stayed with him when we had to do a second cycle. However, I found it incredibly frustrating that when I would ask specific questions about my case, like why do you think our results were below expectations, or why are you choosing the same medical protocol when it didn't work that well before, or how many follicles do you see (during a monitoring appointment), he would never give me specific answers and often seemed to take offense that I was asking questions at all, like I was questioning his ability or something.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
If you're the kind of patient who wants your hand held and wants to understand in detail every step of this process, he may not be your guy.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
Despite repeated attempts, Dr. D. consistently refused to answer questions specific to my case. When I would ask, he would either resort to flattering platitudes or tout his own expertise, but he would not give me details when I was trying to better understand my own treatment.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
I used an antagonist protocol with estrace starting on Day 19 before the IVF cycle, then 150 of Follistim and 150 of Menopur nightly until starting Ganirelex around mid-cycle. We only got 1 PGT-A normal embryo in the first cycle, so we did another one.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Holli)
All of the nurses I have dealt with have been very competent and compassionate. There is only one nurse who is not very good at drawing blood, and I wince every time it's her turn because she has trouble doing it and it's very painful.
Describe your experience with Dominion Fertility.
I love the clinic as a whole. It's very convenient, clean, easy to schedule appointments, and organized. I feel very well taken care of by all of the staff. I felt less like a fertility factory than Shady Grove.
Describe your experience with your monitoring appointments at Dominion Fertility.
Pretty efficiently run. I was usually in and out between 30-45 minutes.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
I chose a package that included up to two retrievals (embryo banking) and up to two transfers as needed until a live birth. The total cost was around $28,000, which included the retrievals, all monitoring, ICSI, assisted hatching if needed. That cost did not include IVF meds ($5-9k), anesthesia for egg retrieval ($500), PGT-A testing ($150/embryo).
What specific things went wrong at Dominion Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Dominion Fertility.
During my first cycle, I was told three different numbers at various points regarding how many of my eggs were mature.
4
Doctor
Michael DiMattina
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 34
Diminished Ovarian Reserve
Male Factor
European
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Dimattina] almost always only does single embryo transfers...is very knowledgeable and explained everything in person. I cried during our testing results appt and he immediately stopped, asked how I was doing, and if we wanted to stop and whether I wanted to come back...After our testing results appt, Dr D told us to call him with any questions. We called him a few days later...called me back only a few minutes later. I also was able conference call my husband into the call and Dr D. answered all of our additional questions.
Everyone in the office [of Dominion Fertility] were friendly and welcoming. Very personable and they all seem to genuinely care about you...our current plan is to do traditional IVF with our own eggs and sperm...Holli is my primary point of contact...She's my nurse and will be there with us through the whole process. I'm able to contact her via the phone or email and so far she's been great...There's only metered street parking, but there are tons of spaces so you don't have to worry about driving around the block multiple times. The clinic itself is clean, updated, and modern. The receptionists are very helpful and there are dedicated financial coordinators who are there to deal with all of the insurance and payment stuff.
How was your experience with Michael DiMattina at Dominion Fertility?
Dr D is very knowledgeable and explained everything in person. I cried during our testing results appt and he immediately stopped, asked how I was doing, and if we wanted to stop and whether I wanted to come back. He is not an overly emotional dr, but I didn't want that. I wanted and needed someone who could show compassion but also focus on the plan and the future and that's exactly what he does.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
It's ok to be nervous going into the appt and to be overwhelmed with all of the information you're getting. After our testing results appt, Dr D told us to call him with any questions. We called him a few days later and recalled me back only a few minutes later. I also was able conference call my husband into the call and Dr D. answered all of our additional questions.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
Everyone in the office from the receptionist to Dr Dimattina were friendly and welcoming. Very personable and they all seem to genuinely care about you.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
We're still early in the process but our current plan is to do traditional IVF with our own eggs and sperm. I'll be starting the injections soon. I have low ovarian reserve despite my age, so we're doing this as soon as possible to get as many good eggs from me as possible. My husband's sperm has morphology issues so we'll probably end up doing ICSI. Dr D only does FET because the outcomes are much better than the fresh embryo transfers, and we'll be doing PGS since my ovarian reserve is low. I'll be sure to update as I progress through everything.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Holli)
Holli is my primary point of contact with Dr D's office. She's my nurse and will be there with us through the whole process. I'm able to contact her via the phone or email and so far she's been great.
Describe your experience with Dominion Fertility.
There's only metered street parking, but there are tons of spaces so you don't have to worry about driving around the block multiple times. The clinic itself is clean, updated, and modern. The receptionists are very helpful and there are dedicated financial coordinators who are there to deal with all of the insurance and payment stuff.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
We're lucky that our insurance covers infertility treatment. They do all of the pre-authorizing and tell us what is and is not covered by insurance.
Describe Michael DiMattina's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
He almost always only does single embryo transfers, I think they are very rare cases where he might do multiple. With the technology today, especially the PGS there isn't the need to do multiple with the hope that at least one will take.
10
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
7
Age 34 - 35
Recurrent Pregnancy Loss
Unexplained
European
1st of 3 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Waud is very on top of recent research...One thing I most appreciated about her is she gave me her phone number, and I could text and speak with her directly and immediately about any concerns...I think Dr. Waud would agree that our case turned out to be more complicated than it appeared, resulting in a misdiagnosis which ultimately led us to change clinics...She also teaches at a med school, and she has very clear views on the science of reproductive challenges, which she communicates very clearly.
[The nurses at Dominion Fertility were] All great, sweet women. I had a missed miscarriage which showed itself in a monitoring ultrasound, and in retrospect I could not have been surrounded by nicer people...When we were transferring to the next clinic, we requested our medical records. A crucial report showing the karyotype of our miscarriage was left out of this paperwork, and it took a lot of back and forth and non-responsiveness to resolve.
How was your experience with Kay Waud at Dominion Fertility?
Dr. Waud is very on top of recent research. She also teaches at a med school, and she has very clear views on the science of reproductive challenges, which she communicates very clearly. One thing I most appreciated about her is she gave me her phone number, and I could text and speak with her directly and immediately about any concerns. I have seen two other doctors since then, neither of whom provided that. Unforunately, science does not always match what happens in human existence, and I think Dr. Waud would agree that our case turned out to be more complicated than it appeared, resulting in a misdiagnosis which ultimately led us to change clinics.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Ask her to go over all details of your case with a fine tooth comb, examining all contingencies, and not necessarily deciding that the simple answer is the best answer.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Waud is definitely empathetic. We’ve been through several losses, which was not something she was dismissive of. We experienced one loss and one hysteroscopy under her care, and her bedside manner at surgery was the mix of humane and confident that I want in those stressful situations.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
We arrived at Dr. Waud’s office having already lost one single and one twin naturally conceived pregnancy. Dr. Waud thought there was a good independent explanation for each, but nonetheless order some other diagnostic testing. She thought none looked indicative of an inability conceive and carry, so we were sent on our way to try on our own. While we did conceive again relatively quickly, this too resulted in another karyotypically normal loss. To Dr. Waud’s credit, she seemed as sad and stumped by this as we were.
Describe your experience with the nursing staff at Dominion Fertility.
All great, sweet women. I had a missed miscarriage which showed itself in a monitoring ultrasound, and in retrospect I could not have been surrounded by nicer people.
Describe your experience with Dominion Fertility.
The waiting room is beautiful, as are all the facilities. The billing folks are not super clear, but having encountered others at other clinics, that seems to be par for the course. I saw Dr. Waud for every step - consultations, diagnostic testing, and, unfortunately, D&C and follow-up hysteroscopy procédures.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Our costs ended up being all diagnostic or pregnancy related, and therefore we had pretty good insurance coverage.
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
N/a
What specific things went wrong at Dominion Fertility?
  • Lost paperwork
  • Lost results
Describe the specific things that went wrong at Dominion Fertility.
When we were transferring to the next clinic, we requested our medical records. A crucial report showing the karyotype of our miscarriage was left out of this paperwork, and it took a lot of back and forth and non-responsiveness to resolve.
8
Doctor
Kay Waud
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
10
Age 37
PCOS
East Asian
Income $200K - $499K
Lawyer
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gordon comes out to greet you in the waiting room. He understands that we are seeking answers and options and he is clear about his expectations. I never felt that he didn't take my concerns seriously or that he did not understand how difficult it is to start to try and conceive again after having a stillborn a year ago.... Dr. Gordon's hopeful and optimistic attitude combined with his frankness when describing expectations and risks was very much appreciated. I wanted to feel like he understood and cared about my history and that any course of treatment that he prescribed was carefully tailored to my case.
Arlington location [Dominion Fertility] - clean, nice relaxing environment, modern, organized. Receptionists are kind and not rude, which is HUGE. I feel that so many times, doctors' offices have rude receptionists. The wait time is relatively insignificant... [Nursing Staff] Very nice and very responsive over email, which is good for me, especially during the business hours. If I ask a question over email before 2pm, I can expect an answer same day. They are all pleasant in person and seem to run a tight ship.
How was your experience with John David Gordon at Dominion Fertility?
Even though we are dealing with the stressful topic of infertility after having a stillborn, Dr. Gordon's hopeful and optimistic attitude combined with his frankness when describing expectations and risks was very much appreciated. I wanted to feel like he understood and cared about my history and that any course of treatment that he prescribed was carefully tailored to my case. So far, 3 rounds of letrozole/novarel/timed intercourse failed and we are hopefully to do IVF once we get tests and finances straightened out. I will be nervous, of course, given that I have lost a son at 32 weeks due to unknown causes. I appreciated that he was direct and confident in his approach and very knowledgeable. As someone who is seeking answers, he has done his best to give us answers to the extent that he could and if he couldn't, he would explain why. As for a con, I wish I could have more time to ask more questions and talk to him more about my concerns. It's not like he rushes us out, but I think consultations should be longer than 30 minutes.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
write down all the questions you have ahead of time. Be informed about your own case and be your own advocate.
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
Dr. Gordon comes out to greet you in the waiting room. He understands that we are seeking answers and options and he is clear about his expectations. I never felt that he didn't take my concerns seriously or that he did not understand how difficult it is to start to try and conceive again after having a stillborn a year ago.
Describe the protocols John David Gordon used in your cycles at Dominion Fertility and their degree of success.
After being dx'ed with lean PCOS, he prescribed Metformin, which I didn't want to take/didn't tolerate too much. He said I could stop taking it if that was the case; I am not insulin resistant. I took Letrozole from days 5-9 of my cycle, then we would do u/s monitoring and then take Novarel to force ovulation. We did this timed intercourse for three months, which did not work for us for whatever reason. His advice was that we should try a different approach after 3 times of trying this, and I agree. He also knew that as someone who had a stillborn, I am not able to handle the disappointment each month and I would not want to be trying w/o success (or likelihood of success) each month w/o a plan. We discussed IUI and IVF options; he didn't push either. We chose IVF. We start next cycle.
Describe your experience with the nursing staff at Dominion Fertility.
Very nice and very responsive over email, which is good for me, especially during the business hours. If I ask a question over email before 2pm, I can expect an answer same day. They are all pleasant in person and seem to run a tight ship.
Describe your experience with Dominion Fertility.
Arlington location - clean, nice relaxing environment, modern, organized. Receptionists are kind and not rude, which is HUGE. I feel that so many times, doctors' offices have rude receptionists. The wait time is relatively insignificant.
Describe the costs associated with your care under John David Gordon at Dominion Fertility.
$600 so far for 3 rounds of letrozole/novarel/progesterone pills
Describe John David Gordon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
Dr. Gordon does not encourage multiple embryo transfer because it is more high risk. I agree with this approach. After suffering a major loss, I do not want to add more risk to pregnancy -- something that is riskier than I had ever expected.
9
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 38
3 IUI
PCOS
European
Income $200K - $499K
Lawyer
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Gordon was very warm and understanding during the process, but provided us with a frank assessment of our situation and potential courses of action.... Dr. Gordon is an excellent fit who will show empathy to those who need it. Our process was particularly difficult because my partner and I had experienced a stillbirth following difficulties becoming pregnant. Dr. Gordon did not shy away from referencing our history and showed sympathy for our situation in addition to factoring it into our treatment.
The clinic [Dominion Fertility] is very clean and well-organized. The staff is very professional and they have a nice large waiting room. It is a comfortable place to receive treatment. They have available clinic hours for weekend visits to obtain certain treatments or tests. The place seems well-run and we have never had to wait too long to be seen. Sometimes there has been no wait at all. Scheduling appointments has been easy and hassle-free.
How was your experience with John David Gordon at Dominion Fertility?
Dr. Gordon has been very helpful and understanding for us throughout the process, and I have trusted the medical advice he has provided and the course of treatments he has recommended. He has been supportive and has given us good advice that enabled us to make an informed decision in deciding whether to continue with IUI treatments or to move on to more aggressive treatment measures, such as IVF.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
Dr. Gordon is an excellent fit who will show empathy to those who need it. Our process was particularly difficult because my partner and I had experienced a stillbirth following difficulties becoming pregnant. Dr. Gordon did not shy away from referencing our history and showed sympathy for our situation in addition to factoring it into our treatment.
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
Dr. Gordon was very warm and understanding during the process, but provided us with a frank assessment of our situation and potential courses of action.
Describe the protocols John David Gordon used in your cycles at Dominion Fertility and their degree of success.
Dr. Gordon recommended a 3 month course of IUI given that we had solid and healthy fertility factors for our age (I'm 38 and my partner is 37). After that was not successful, he allowed us to make an informed decision as to whether to pursue more aggressive (and more expensive options). I appreciate that I did not feel any pressure from him to pursue the more aggressive option. He presented the options and let us make the decision.
Describe your experience with the nursing staff at Dominion Fertility.
The nursing staff was very prepared and professional at all times. They were helpful in answering questions they were able to answer, and telling us which questions should be directed to the doctor.
Describe your experience with Dominion Fertility.
The clinic is very clean and well-organized. The staff is very professional and they have a nice large waiting room. It is a comfortable place to receive treatment. They have available clinic hours for weekend visits to obtain certain treatments or tests. The place seems well-run and we have never had to wait too long to be seen. Sometimes there has been no wait at all. Scheduling appointments has been easy and hassle-free.
Describe the costs associated with your care under John David Gordon at Dominion Fertility.
It was a few hundred dollars for our first few rounds of IUI. We are considering options for IVF that range from about $16,000 to $26,000.
8
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
0
NPS
8
Age 36 - 38
2 IUI
2 IVF
Male Factor
European
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
His [Dr. Michael DiMattina] bedside manner is very blunt, and he seemed personally offended by any questions I had about the process, like he expected me to have blind faith since he was the expert. I understand that he is, but strongly feel given the nature of this science, patients will have questions and it’s only professional to answer them willingly. I am by no means a pushy person, but he made me feel I was by rolling his eyes when I’d ask questions or sarcastically saying things like, “someone’s been doing research.” He told us many times that he’d “get me pregnant” and when that didn’t happen, he just kept repeating that most people do; he seemed more frustrated than compassionate and didn’t have much to offer in terms of how we might do things differently.
I like the clinic [Dominion Fertility] a lot. It’s a nice facility that is easy to get to with ample parking. The financial counselor is clear and upfront about costs, and she has been very helpful with communicating with the insurance company on my behalf. I have never had a billing issue. Appointments run on schedule. My calls and emails are always returned that day, and the nursing staff and IVF coordinators are wonderful people. The clinic does have fairly rigid rules about only doing frozen transfers and they almost mandate PGS testing. This may not work for all patients.
How was your experience with Michael DiMattina at Dominion Fertility?
His bedside manner is very blunt, and he seemed personally offended by any questions I had about the process, like he expected me to have blind faith since he was the expert. I understand that he is, but strongly feel given the nature of this science, patients will have questions and it’s only professional to answer them willingly. I am by no means a pushy person, but he made me feel I was by rolling his eyes when I’d ask questions or sarcastically saying things like, “someone’s been doing research.” He told us many times that he’d “get me pregnant” and when that didn’t happen, he just kept repeating that most people do; he seemed more frustrated than compassionate and didn’t have much to offer in terms of how we might do things differently.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
I would say have a very thick skin and be prepared to advocate for yourself.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
He personally called to give me the news after both transfers, which I appreciated. His manner is brusque, and he said to me many times that he would have expected me to be pregnant by now as most of their patients are within two transfers. He seemed frustrated that I fell outside what works for the rest of the practice, but he didn’t offer many suggestions of things to do differently for me next time.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
I was on the antagonist protocol for both IVF cycles. I do not know the rationale for this, but it seems to be a common protocol. I ended up with one genetically normal embryo from each retrieval.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Jen Machovina)
The nursing staff is compassionate, organized, friendly, and helpful. I loved all of them.
Describe your experience with Dominion Fertility.
I like the clinic a lot. It’s a nice facility that is easy to get to with ample parking. The financial counselor is clear and upfront about costs, and she has been very helpful with communicating with the insurance company on my behalf. I have never had a billing issue. Appointments run on schedule. My calls and emails are always returned that day, and the nursing staff and IVF coordinators are wonderful people. The clinic does have fairly rigid rules about only doing frozen transfers and they almost mandate PGS testing. This may not work for all patients.
Describe your experience with your monitoring appointments at Dominion Fertility.
Most monitoring appointments were fairly quick, and I was able to get to work on time afterwards. On weekends they took longer because only one of their three clinics is open on weekends and it wold be more crowded because of that. Still though, it wasn’t bad.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
I was lucky enough to have insurance coverage at 60% with a $2500 out of pocket max.This means I paid that plus fees to have embryos genetically tested and stored.
Describe Michael DiMattina's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
My doctor would only transfer one genetically tested embryo at a time, which I was comfortable with.
0
Doctor
Michael DiMattina
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 31
3 IVF
Male Factor
Income $100K - $199K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. D [DiMattina] was always upfront about the treatment. Natural IVF is not offered at many clinics, but Dr. D takes the time educate his patients and select the best option for treatement. I never had any doubts about his knowledge and experience...Since I was younger (30) when I started treatment and I was doing fertility treatment due to male factor, I was recommended the Natural IVF cycle. This was great because it was the quarter of the cost of one cycle, and there were little use of extra hormones. I came to the office about 4-5 times fir blood test and ultrasounds (to track the growth of my egg). With Natural IVF there is only one egg produced at a time. Then when my egg was mature enough I was told to do a trigger shot (which speeds up the maturity). Within 36 hours I was in the office for an egg retrieval. I came back 5 days later for transfer. While waiting for my transfer I was prescribed progesterone and estrogen.
Since I was younger (30) when I started treatment [at Dominion Fertility] and I was doing fertility treatment due to male factor, I was recommended the Natural IVF cycle. This was great because it was the quarter of the cost of one cycle, and there were little use of extra hormones...The nurses are amazing! They are your cheerleaders all the way thru!..We used Natural Cycle IVF. It took three treatment cycles to be successful (2 did not reach the egg transfer stage). In total we spent 16,500...The Arlington office is the best! Get there early for monitoring hours.
How was your experience with Michael DiMattina at Dominion Fertility?
Dr. D was always upfront about the treatment. Natural IVF is not offered at many clinics, but Dr. D takes the time educate his patients and select the best option for treatement. I never had any doubts about his knowledge and experience.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
Dr. DiMattina will recommend the best treatment for you. Though the initial test seem daunting they help develop the picture of what is the best path to conceive. Never be afraid to ask questions, Dr. D will always take time talk to you.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
Dr. D was awesome! He was encouraging and made me feel confident about the treatment plan (NC-IVF).
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
Since I was younger (30) when I started treatment and I was doing fertility treatment due to male factor, I was recommended the Natural IVF cycle. This was great because it was the quarter of the cost of one cycle, and there were little use of extra hormones. I came to the office about 4-5 times fir blood test and ultrasounds (to track the growth of my egg). With Natural IVF there is only one egg produced at a time. Then when my egg was mature enough I was told to do a trigger shot (which speeds up the maturity). Within 36 hours I was in the office for an egg retrieval. I came back 5 days later for transfer. While waiting for my transfer I was prescribed progesterone and estrogen.
Describe your experience with the nursing staff at Dominion Fertility.
The nurses are amazing! They are your cheerleaders all the way thru!
Describe your experience with Dominion Fertility.
The Arlington office is the best! Get there early for monitoring hours.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
We used Natural Cycle IVF. It took three treatment cycles to be successful (2 did not reach the egg transfer stage). In total we spent 16,500
10
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 34
1 IVF
European
Income $200K - $499K
Accountant
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Gordon] tells you like it is but is clearly compassionate and invested in the process with you. We saw Dr. Gordon during most of our visits during monitoring, and he did all our procedures, so we really felt we got to know him and were sad he couldn't be with us through the whole pregnancy. I haven't had such a good experience with a doctor putting us at ease yet patiently answering all our questions in a long time...
We were generally in and out with about half an hour [at Dominion - Arlington]. Each visit they asked when we usually come for monitoring, so they can be prepared for staffing at peak hours. We were always promptly seen. No complaints...The clinic as a whole walks you through every step of the process, so there's nothing to tell a new patient. They'll help you as you go along. They were always prompt with paperwork and everything we needed. We were assigned a coordinator who helped order medicine and checked in with us on setting up appointments. The whole process was very smooth...
How was your experience with John David Gordon at Dominion Fertility?
Dr. Gordon was always very clear that he didn't have all the answers. He tells you like it is but is clearly compassionate and invested in the process with you. We saw Dr. Gordon during most of our visits during monitoring, and he did all our procedures, so we really felt we got to know him and were sad he couldn't be with us through the whole pregnancy. I haven't had such a good experience with a doctor putting us at ease yet patiently answering all our questions in a long time.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
I'll still remember some of his advice and pass it on to friends who are in similar situations, but when we were struggling to decide whether we wanted to do IVF and then if we wanted to do natural or stimulated, he agreed that it was a hard decision, helping us understand pros and cons with all options. He also said if you had cancer, you would never question trying to get the best care for yourself. In this situation, you can think of it the same way, but people struggle because cancer really never spontaneously cures itself whereas infertility can. Not sure if that was the intention, but that put it in perspective for me that this was a medical issue that we were treating not some failure on our part.
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
At Columbia Fertility, I felt like a number. I could never get over how many people were processed there each time I went in for monitoring, and it felt very impersonal, but at Dominion, they said hello to me by name at check-in. They asked what time would be best for monitoring, so they could have enough staff at peak hours, resulting in us usually be in and out within half an hour. During my egg retrieval, I was very emotional, and the nurses and Dr. Gordon took the time to answer all my questions and comfort me, following up with a call later that day to check in. When we heard the heartbeat for the first time, I cried, and so did our nurse. I always felt like they were all just as invested as we were, hugging us both after our last appointment. We were sad to have to go to a new doctor and wanted to stay with them for the whole pregnancy!
Describe the protocols John David Gordon used in your cycles at Dominion Fertility and their degree of success.
We had already done a failed IUI at another clinic and went to Dr. Gordon wanting to learn more about natural cycle IVF as we were still unsure about stimulated IVF. Having talked through our options, he thought we were good candidates for both natural and stimulated. However, it was our decision to do stimulated in the end because we knew our insurance only allowed us to do one round, and we decided it was best in our situation.
Describe your experience with the nursing staff at Dominion Fertility.
Besides Dr. Gordon, this is the best part about Dominion. Every single nurse we met was wonderful, and we felt they truly cared for us and were invested in the best results for us. They were so caring and made us feel so at ease. I was very emotional after the egg retrieval, and the nurse helping us that day let me cry on her shoulder and called me later to check up on me. The nurse with us the last few appointments was so happy when she heard that I'd had a positive home pregnancy test and cried when I cried hearing the heartbeat for the first time. There's no doubt in my mind that we weren't just numbers. They all really cared for us.
Describe your experience with Dominion Fertility.
The clinic as a whole walks you through every step of the process, so there's nothing to tell a new patient. They'll help you as you go along. They were always prompt with paperwork and everything we needed. We were assigned a coordinator who helped order medicine and checked in with us on setting up appointments. The whole process was very smooth.
Describe your experience with your monitoring appointments at Dominion Fertility.
At Columbia, monitoring was absolutely a cattle call, but at Dominion, it was a well oiled machine. We were generally in and out with about half an hour. Each visit they asked when we usually come for monitoring, so they can be prepared for staffing at peak hours. We were always promptly seen. No complaints.
Describe the costs associated with your care under John David Gordon at Dominion Fertility.
Our insurance covered most costs, but we do pay for embryo storage, the injection teaching, visits after I was pregnant and couple other things. Overall, we did spend a lot, but it wasn't nearly as much as it would have been without insurance.
10
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2011 - 2016, Successful
NPS
10
NPS
10
Age 31 - 36
3 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $200K - $499K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
If you need hand holding, he's [Dr. DiMattina is] not for you. However, for us it was more important to feel we were receiving the best medical treatment and he is highly competent. He's blunt and gets right down to business but in the end he actually opened up and grew on us a bit. He's progressive (first to offer PGS and PGD along with natural cycle IVF, which worked for us on our 2nd pregnancy). He will try different approaches quickly if something is not working...
[Dominion -Arlington clinic is] Very organized, convenient locations and hours, accommodating and competent medical staff. We had a few bumps in the road with billing and some communications that weren't clear. This wasn't typical for them...They had a long time window for monitoring so you can easily pick a time convenient for you. Wait times varied greatly depending on patients that day. I've gotten in 5 minutes, but sometimes waited up to 30...
How was your experience with Michael DiMattina at Dominion Fertility?
If you need hand holding, he's not for you. However, for us it was more important to feel we were receiving the best medical treatment and he is highly competent. He's blunt and gets right down to business but in the end he actually opened up and grew on us a bit. He's progressive (first to offer PGS and PGD along with natural cycle IVF, which worked for us on our 2nd pregnancy). He will try different approaches quickly if something is not working.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
Trust him.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
The staff and doctors knew us by name, especially the nurses whom you see a lot during monitoring.
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
First pregnancy- egg retrievals using hormone injections. First cycle was a fresh transfer (unsuccessful). He believed my body did not want to get pregnant while having the drugs in my system so we waited a month and next cycle was a natural cycle frozen transfer which resulted in a baby. 2nd pregnancy- 4 yrs later had diminished ovarian reserve. Got fewer and less quality eggs; 2 transfers, no pregnancy. Switched it up to natural cycle IVF. Pregnant on first try.
Describe your experience with the nursing staff at Dominion Fertility.
Fantastic.
Describe your experience with Dominion Fertility.
Very organized, convenient locations and hours, accommodating and competent medical staff. We had a few bumps in the road with billing and some communications that weren't clear. This wasn't typical for them.
Describe your experience with your monitoring appointments at Dominion Fertility.
They had a long time window for monitoring so you can easily pick a time convenient for you. Wait times varied greatly depending on patients that day. I've gotten in 5 minutes, but sometimes waited up to 30.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
First 3 cycles covered by insurance. Paid out of pocket for last 2. They would not offer us a guarantee package due to my low ovarian reserve even though I was only 34.
What specific things went wrong at Dominion Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Dominion Fertility.
First pregnancy that was a negative they actually forgot to call us that day. Had to call next day to find out results.
10
Doctor
Michael DiMattina
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
7
NPS
7
Age 36 - 37
6 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $500K
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Successful
He [Dr. DiMattina] was always available by phone or message. After every disappointing result, he'd ask us in for follow up personal visit with a hug and a smile. When we did conceive, Dr. D (as he's called), called the little dot on the sonogram our "baby". Every other doctor called that the "embryo."...His approach is one of minimal drugs and truly adhering to nature – only transferring the number of embryos naturally conceived without any drugs. The doctor's job is to simply monitor your natural cycle. If and when it does not work out, the solution is always to try again the next month...
Monitoring [at Doninion - Arlington] is by default a disorganized event. Some days there are very few women in the waiting room and other days it is packed with a line out the door. Typically at this clinic, they see you quickly. However, they separate the blood draw from the sonogram and you are forced back into the waiting room a second time in between the two. It is an aggravating experience where you wish they would just combine it all into one visit...
How was your experience with Michael DiMattina at Dominion Fertility?
Dr. D was a warm and caring Doctor. After the third or fourth cycle failed, however, the answer was always the same: come in for a chat. But talking was not going to ever change the outcome of our failed fertility cycles. By the time it was over, I wanted to only see Dr. Gordon. He was younger, fresher and seemingly more up to date on the latest medical studies
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
Use all the doctors at Dominion. If you're going the natural cycle route, that's what they will do anyway because no doctor can be in seven days a week. Read up on Dr. Gordon and his publications online before selecting a doctor at Dominion
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
He was always available by phone or message. After every disappointing result, he'd ask us in for follow up personal visit with a hug and a smile. When we did conceive, Dr. D (as he's called), called the little dot on the sonogram our "baby". Every other doctor called that the "embryo."
Describe the protocols Michael DiMattina used in your cycles at Dominion Fertility and their degree of success.
Dominion fertility is a "natural cycle" IVF clinic pioneer in the field. Dr. D led this revolution on the East Coast after studying in Europe for sometime. His approach is one of minimal drugs and truly adhering to nature – only transferring the number of embryos naturally conceived without any drugs. The doctor's job is to simply monitor your natural cycle. If and when it does not work out, the solution is always to try again the next month. That is very much in line with nature and God's creation. However, it all falls apart after the sixth cycle failure and $40,000 gone... However, most women will probably conceived with Dr. D in 1, 2 or maximum 3 cycles ... so this is not an issue
Describe your experience with the nursing staff at Dominion Fertility.
Nurses were amazing - like family. They felt your highs and lows with you. Called at all hours and were available to you the same. Each morning was a ray of sunshine with the nurses even though you'd just seen them and were stressed in general about IVF
Describe your experience with Dominion Fertility.
I choose Dr. D Matina because he was the longes running partner at the clinic and natural cycle IVF pioneer in the US. However, in hindsight I would have done some more homework and selected Dr. Gordon as my primary endochronologist for a variety of reasons
Describe your experience with your monitoring appointments at Dominion Fertility.
Monitoring is by default a disorganized event. Some days there are very few women in the waiting room and other days it is packed with a line out the door. Typically at this clinic, they see you quickly. However, they separate the blood draw from the sonogram and you are forced back into the waiting room a second time in between the two. It is an aggravating experience where you wish they would just combine it all into one visit
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
The cost quoted is not exactly the same as the cost billed per natural cycle IVF. There are additional hidden fees that are not self evident as part of the process, so the monthly bill is roughly $1,000 to $2,000 higher than what is quoted to you for a natural cycle. Heads up!
What specific things went wrong at Dominion Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Dominion Fertility.
I went through a half dozen natural cycle IVF procedures at this clinic. For my first one, I was under heavy narcotics. Near the end, I was a more informed patient and was only under light sedation. I should've never been under such heavy drugs for such a simple procedure in the beginning. I wish I had known more upfront about what to ask for and my own personal limits Also, at this same clinic I repeatedly failed to conceive via natural cycle IVF. At no point did we ever consider changing course even though the cost was $7000 per month
7
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Dominion Fertility
Arlington
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2015, Successful
NPS
10
NPS
10
Age 35 - 41
2 IUI
4 IVF
Donor Eggs
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I stayed with him for 10 treatments because I knew he was doing the best he could... He can be really blunt, he won't hold your hand and cry with you. He will be very honest and not sell you a procedure or a statistic that won't work.
Natalie Sophia (who runs the donor egg program) was one of the most ethical and professional nurses I have ever met. She answered every single once of my many emails and questions within 24 hours. She was also hopeful and optimistic when I was not.
How was your experience with John David Gordon at Dominion Fertility?
I consulted with multiple groups before undergoing fertility treatments. Dr. Gordon was the right fit from the beginning. He was straightforward, blunt, and gave just the right amount of sympathy without making me feel more sorry for myself. We had a lot of procedures that did not result in a pregnancy, and he was there for my pregnancies that ended in miscarriage. I always appreciated his personal phone calls and follow up with my OB. We also came to value his approach to trying again (or not) and was always willing to try (or at least discuss) some of my own ideas. Over multiple years I used up several lifetime limits on different insurance programs. Once I had decided to use an egg donor and knew I would be paying out of pocket for 100% of the cost of treatment, there was no question that I would be going to Dominion Fertility and Dr. Gordon. Once I finally had success and brought home a real live baby, I felt like I was bringing the baby to visit the "family" who made him possible.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
He can be really blunt, he won't hold your hand and cry with you. He will be very honest and not sell you a procedure or a statistic that won't work.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Natalie Sophia)
Natalie Sophia (who runs the donor egg program) was one of the most ethical and professional nurses I have ever met. She answered every single once of my many emails and questions within 24 hours. She was also hopeful and optimistic when I was not.
Describe your experience with your monitoring appointments at Dominion Fertility.
Monitoring was from 7 to 9 am. I could be out of there within 35 min (even when the waiting room was full). The nurses even gave me the advice that if I was more flexible on leaving, 8:30 would mean a less full waiting room.
10
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
3 IVF
Unexplained
European
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
One cycle [with John David Gordon] was natural cycle ivf, so there were no injectable medications used. This cycle produced a viable embryo transferred on day 5, but no pregnancy...Very personal care with Dr. Gordon...very honest and is great at explain procedures and what to expect with each procedure. He also works slowly and gently during procedures, so it does not feel rushed. He talked to my husband and I throughout the transfers to explain what was going on. He always took the time to explain things during meetings when a transfer did not work.
They [staff at Dominion Fertility] are very honest and forthcoming with any information about my history and future cycles. Dr. Gordon explains everything very well so that one can understand. There is so much to take in during an ivf cycle but they all do a great job to help you not to feel overwhelmed...They [nurses] were all very caring and compassionate. They work very early hours and see a great deal of patients each day, but I always felt they were there to listen and take care of me.
How was your experience with John David Gordon at Dominion Fertility?
Dr. Gordon is very honest and is great at explain procedures and what to expect with each procedure. He also works slowly and gently during procedures, so it does not feel rushed. He talked to my husband and I throughout the transfers to explain what was going on. He always took the time to explain things during meetings when a transfer did not work.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
Trust in the protocols he prescribes. He will change what needs to be changed if a protocol does not work.
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
Very personal care with Dr. Gordon, his staff and all of the nurses. They all had great bedside manner and care about their patients. I always felt they were doing what was best for me and my husband.
Describe the protocols John David Gordon used in your cycles at Dominion Fertility and their degree of success.
I do not remember the specific protocols used. I know that I always produced enough eggs to create embryos. One cycle was natural cycle ivf, so there were no injectable medications used. This cycle produced a viable embryo transferred on day 5, but no pregnancy.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Sam)
They were all very caring and compassionate. They work very early hours and see a great deal of patients each day, but I always felt they were there to listen and take care of me.
Describe your experience with Dominion Fertility.
They are very honest and forthcoming with any information about my history and future cycles. Dr. Gordon explains everything very well so that one can understand. There is so much to take in during an ivf cycle but they all do a great job to help you not to feel overwhelmed.
Describe your experience with your monitoring appointments at Dominion Fertility.
Monitoring was during early morning hours, before work, which worked for me. The nurses were very quickly during this time to see all of the patients they needed to see.
Describe the costs associated with your care under John David Gordon at Dominion Fertility.
My employer covered fertility treatments 100% so I was very fortunate not to have paid anything except for the cryopreservation of embryos.
Describe John David Gordon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
They strongly recommended transferring 1 embryo during my second and third transfer. My first transfer was from natural cycle ivf, so it only produced one egg. On my third transfer, I wanted to transfer two embryos, and they very specifically warned me that I could end up with twins, which is high-risk.
10
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
8
Age 41 - 42
2 IVF
Endometriosis
Uterine Fibroids
Latinx
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Gordon always cared about me and answered every question I have with a lot of patience....Dr. Gordon seems to be a good professional and a very nice person. He is patient and willing to help you throughout the entire process. I was lucky that my egg retrievals were during the week so he was able to do them. If the egg retrievals had been during a weekend when he was not working, another doctor would have done them. I don't like that. Fortunately, I was lucky.
The clinic [Dominion] is well organized and everybody is very polite. The team of nurses are very skilled and nice. Everybody seems ready to help you and answer your questions. It is not difficult to get an appointment with your doctor; however, doctors don't provide you their emails. If you have questions, you have to contact the nurses. When you call the nurses, you always have to leave a message and then they will call you back. I would prefer that they pick up the calls. I used to get nervous that I would miss their calls and then I would have to leave another message and wait for their call again.
How was your experience with John David Gordon at Dominion Fertility?
Dr. Gordon seems to be a good professional and a very nice person. He is patient and willing to help you throughout the entire process. I was lucky that my egg retrievals were during the week so he was able to do them. If the egg retrievals had been during a weekend when he was not working, another doctor would have done them. I don't like that. Fortunately, I was lucky.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
Get informed about the process and ask as many questions as you can.
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
Dr. Gordon always cared about me and answered every question I have with a lot of patience.
Describe your experience with your nurse at Dominion Fertility.
The nurse always answered my emails the same day. It was more difficult to reach on the phone.
Describe your experience with Dominion Fertility.
The clinic is well organized and everybody is very polite. The team of nurses are very skilled and nice. Everybody seems ready to help you and answer your questions. It is not difficult to get an appointment with your doctor; however, doctors don't provide you their emails. If you have questions, you have to contact the nurses. When you call the nurses, you always have to leave a message and then they will call you back. I would prefer that they pick up the calls. I used to get nervous that I would miss their calls and then I would have to leave another message and wait for their call again.
Describe your experience with your monitoring appointments at Dominion Fertility.
The monitoring is "first come, first served". The monitoring hours start early and end at 9AM. I think the time frame is very convenient.
8
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 40 - 41
3 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Nurse or HC Services
5th of 5 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I felt that my care [with Dr. John David Gordon] was very personalized... He was very realistic and honest yet presented things in an optimistic manner. He was willing to try when no other doctor would. He was communicative therefore I never had questions...The strategy he used that ultimately led to pregnancy for me was putting me on birth control pills to reset my hormones. This was after my third monitoring cycle which lasted over three months. The BCP reset worked.
I love the nurses at Dominion. They treated me as if I was their only patient. They were always supportive, always positive, and even sprinkled me with fairy dust...My monitoring experience was good...The clinic’s strengths are communication and individualized care. I have found no weaknesses. Things to know are the same for all fertility offices - be prepared to pay prior to receiving services. The costs are high, although I found Dominion to be less expensive than other practices.
How was your experience with John David Gordon at Dominion Fertility?
I love Dr. Gordon. He was the perfect doctor for me. He was very realistic and honest yet presented things in an optimistic manner. He was willing to try when no other doctor would. He was communicative therefore I never had questions.
What's one piece of advice would you give a prospective patient of John David Gordon at Dominion Fertility?
Don’t wait! Infertility is stressful. You need a doctor who will also be a cheerleader and team member with you. Dr. Gordon is that doctor!
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
I felt that my care was very personalized. Dominion uses a team approach but Dr. Gordon was very involved the entire time. They treated me more like a member of their family.
Describe the protocols John David Gordon used in your cycles at Dominion Fertility and their degree of success.
The strategy he used that ultimately led to pregnancy for me was putting me on birth control pills to reset my hormones. This was after my third monitoring cycle which lasted over three months. The BCP reset worked.
Describe your experience with the nursing staff at Dominion Fertility.
I love the nurses at Dominion. They treated me as if I was their only patient. They were always supportive, always positive, and even sprinkled me with fairy dust.
Describe your experience with Dominion Fertility.
The clinic’s strengths are communication and individualized care. I have found no weaknesses. Things to know are the same for all fertility offices - be prepared to pay prior to receiving services. The costs are high, although I found Dominion to be less expensive than other practices.
Describe your experience with your monitoring appointments at Dominion Fertility.
My monitoring experience was good. The nurses were fantastic.
Describe the costs associated with your care under John David Gordon at Dominion Fertility.
I do not remember specifics. My insurance covered doctor visits.
10
Doctor
John David Gordon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2014 - 2017, Successful
NPS
8
NPS
10
Age 33 - 36
2 IUI
2 IVF
Unexplained
European
Income $500K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Gordon has had to delivery both good and bad news to us over the last few years. He has celebrated with us in the good moments and has been very supportive when our results haven't been what we wanted. It's all felt like a very human experience...Dr. Gordon is definitely a character and has a big personality. He can be blunt and very matter of fact. That doesn't bother me but any potential patients should know that as if you need a kinder touch, he may not be the right fit.
It [Dominion Fertility] is well organized, well run, and easy to work with. Our experience was nothing but positive...It was expensive but the finance department was great about reaching out proactively to discuss upcoming treatments...Best best best nursing staff around. Friendly, caring, gentle...Dr. Gordon is definitely a character and has a big personality. He can be blunt and very matter of fact. That doesn't bother me but any potential patients should know that as if you need a kinder touch, he may not be the right fit.
How was your experience with John David Gordon at Dominion Fertility?
Dr. Gordon is definitely a character and has a big personality. He can be blunt and very matter of fact. That doesn't bother me but any potential patients should know that as if you need a kinder touch, he may not be the right fit. He's lovely and very kind, he just often says what needs to be said. Most importantly, I found Dr. Gordon very good about recommending to us a wide variety of options for treatment. He might suggest how we proceed, but he was always very clear about our options and totally open to our preference. He also often references research and what medical studies say about increased rates of success (for example, recommending endometrial biopsy in order to increase the chance of successful subsequent FETs) which we liked a lot. Made us feel like we were dealing with a true professional.
During treatment, were you treated like a number or a human with John David Gordon at Dominion Fertility?
Dr. Gordon has had to delivery both good and bad news to us over the last few years. He has celebrated with us in the good moments and has been very supportive when our results haven't been what we wanted. It's all felt like a very human experience.
Describe your experience with the nursing staff at Dominion Fertility.
Best best best nursing staff around. Friendly, caring, gentle.
Describe your experience with Dominion Fertility.
It is well organized, well run, and easy to work with. Our experience was nothing but positive.
Describe your experience with your monitoring appointments at Dominion Fertility.
Quick and convenient.
Describe the costs associated with your care under John David Gordon at Dominion Fertility.
Our insurance covered a great deal of the costs (minus the medications unfortunately). It was expensive but the finance department was great about reaching out proactively to discuss upcoming treatments.
8
Doctor
John David Gordon
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
9
NPS
10
Age 29
1 IVF
European
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr Michael DiMattina] was very direct and honest, which I appreciated. Bedside manner was good enough - I was not trying to find a new best friend, rather the best doctor that would give me the results I wanted, and he was definitely the one. He is a leader in the industry and treated my case with the attention I desired.
I appreciated being able to email with the nurses [at Dominion Fertility]. They also emailed me with the protocol each day, which was great so that I didn't have to write it down from a voicemail. They answered all questions promptly and candidly...I selected a package that allowed 2 retrievals and unlimited implantations. It also included assisted hatching, ICSI, etc. therefore making it almost equivalent to the cost of doing everything a la carte. I luckily didn't need the 2nd round, but don't mind that I paid a bit more for the peace of mind.
How was your experience with Michael DiMattina at Dominion Fertility?
He was very direct and honest, which I appreciated. Bedside manner was good enough - I was not trying to find a new best friend, rather the best doctor that would give me the results I wanted, and he was definitely the one. He is a leader in the industry and treated my case with the attention I desired.
What's one piece of advice would you give a prospective patient of Michael DiMattina at Dominion Fertility?
Know that you aren't going to get a lot of warm-fuzzies, but will ideally get the results you desire.
During treatment, were you treated like a number or a human with Michael DiMattina at Dominion Fertility?
He remembered me each time and spoke to me like a person. The nurses were very responsive.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Natalie)
I appreciated being able to email with the nurses. They also emailed me with the protocol each day, which was great so that I didn't have to write it down from a voicemail. They answered all questions promptly and candidly.
Describe your experience with Dominion Fertility.
On time appointments, clean office, organized billing, caring nurses, successful results.
Describe your experience with your monitoring appointments at Dominion Fertility.
I went in for monitoring first thing in the morning when they opened. A nurse would take my blood and then I would see one of the 3 doctors for the ultrasound. I would say I had to wait 10-20 maximum, sometimes only 5.
Describe the costs associated with your care under Michael DiMattina at Dominion Fertility.
I selected a package that allowed 2 retrievals and unlimited implantations. It also included assisted hatching, ICSI, etc. therefore making it almost equivalent to the cost of doing everything a la carte. I luckily didn't need the 2nd round, but don't mind that I paid a bit more for the peace of mind.
9
Doctor
Michael DiMattina
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5