Duke Fertility Center

4 doctors work here

Strongly recommend: 36%Neutral: 31%Don't recommend: 33%6.7
36% strongly recommend
42 reviews
Operations
7.7
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.9
7.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.5
6.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
5.7
5.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
323
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Durham
5704 Fayetteville Road
Durham, NC 27713
919-572-4673

42 patient reviews

7
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 38 - 39
Treated 2019 - 2020
Success w/ Doc No
1 IUI
Other
Black or African-American
Income $50K - $99K
Accountant
2nd of 2 Docs
Neutral
Strongly Recommends
Dr Eaton has good intentions when we met with her. Her blunt delivery can come off as she is not taking your feelings and concerns into consideration and that her option is your only option but her honesty is what you are looking for in a provider. If I had to mention one area for her to improve in is her approach and display of compassion and hopefullness toward her patients. Infertility is a very sensitive subject matter and no woman or man wants to hear there is an issue with them as to why they are unable to achieve their goal of starting a family.
Nurse Kimberly [at Duke Fertility Center] is truly AMAZING! She always answered all of my many questions, walked us through the medication protocol, even if we were unsure about anything for us to reach out to her and she always responded in a timely fashion and even now assisting us with information needed to apply to funding for IVF our treatment, she has provided us with a detailed letter that covered all bases.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr Eaton has good intentions when we met with her. Her blunt delivery can come off as she is not taking your feelings and concerns into consideration and that her option is your only option but her honesty is what you are looking for in a provider. If I had to mention one area for her to improve in is her approach and display of compassion and hopefullness toward her patients. Infertility is a very sensitive subject matter and no woman or man wants to hear there is an issue with them as to why they are unable to achieve their goal of starting a family.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
She is not for the faint of heart. If you don't want the hard truth, with no chaser then she may not be the provider for you. Her demeanor and can be off-putting but she does have you and your care in her best interest.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
My initial treatment and care was done with Duke under the care of William Hurd in 2015; an awesome, caring, attentive, hopeful, in-tuned, proactive and understanding human who's mission was to help my husband and I start our family we so deeply wanted. He ran several test including surgery in 2015 to make sure I was in proper working order. With the 2 thumbs up everything looked great we just needed to get me ovulating. He started me on Clomid and said that he wanted me to let him know when we were ready to start. At the time of care we were TOTALY unaware of any male factor that would end up being the soul main factor of our infertility. My husband started experiencing some health issues which put a hold on starting our family. It was late 2017 early 2018 when we received notice from Duke that Dr. Hurd would be retiring and no longer practicing with Duke. Needless to say we were heart broken. In late 2017, my husband was diagnosed with stage 4 kidney failure, a brain tumor and varicocele. Talk about a triple whammy!!! So now with this news, we would have to start back over with a new plan of action and provider. We started our consult with Jennifer Eaton late 2019 in hopes of starting our family on the same plan as with Dr. Hurd. Dr. Eaton was not sure of the results of my surgery, so she wanted to repeat the procedure. On top of the now male infertility factors, she stated that IVF would be our only option. We still wanted to try IUI to see if we would be successful but unfortunately we were not. She did advised me prior to surgery in order to increase our chances of a successful IVF I would need to have my blocked tube removed to decrease my chances of miscarriage or a failed cycle. I was not comfortable with redoing the surgery but after getting a second opinion on my surgery pictures from 2015 I was also advise to have the procedure repeated. In Jan 2020 I was diagnosed with a blocked left tube and had it removed by Dr Eaton. Dr Eaton now feels comfortable that we would have a better success rate with IVF when we are ready to move forward. Although this is not how my husband and I envisioned starting our family we know that Dr Eaton has our best interest at heart and she wants to help us achieve our goal of starting our family. We can't wait start our first IVF cycle!!!
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We attempted one round of IUI. She had me to take Clomid, Menopur and Ovidrel. She did advise these medication would be similar to an IVF cycle. I had a great response to the medication cycle so she thinks We should do well with IVF medications.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Kimberly B)
Nurse Kimberly is truly AMAZING! She always answered all of my many questions, walked us through the medication protocol, even if we were unsure about anything for us to reach out to her and she always responded in a timely fashion and even now assisting us with information needed to apply to funding for IVF our treatment, she has provided us with a detailed letter that covered all bases. Duke fertility has a true Gem in Kimberly
Describe your experience with Duke Fertility Center.
Over all, the staff and nurses are great! There is nothing bad or negative that i could say or what could be improved. Everyone is caring, compassionate, and are willing to share their story and offer hugs when needed. I love everything about Duke Fertility!
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
For IUI we had to pay our of pocket about $550 and for medication about $570. We were told for IVF it would be about $13,000 for one cycle and about $1000 for medication and if we wanted genetic testing that would be an additional cost about $500.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr Eaton did note that because of my age that she would recommend IVF with two embryo transfer but we would cross that path once we start and see how my body responses to the IVF medication.
7
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
8
Verified

This patient has provided documentation of treatment at this clinic.

Age 33
Treated 2019
Success w/ Doc ?
4 IUI
Anovulation
Endometriosis
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Dr. Eaton has listened to me and my husband’s concerns and incorporated me in my own treatment. She explained everything very well. She is kind and compassionate which I appreciated during this difficult process...is very intelligent and was knowledgeable about treatment options. She was able to answer all of our questions without hesitation. She is honest and told us what she thought would work best for us...now recommends IVF for since I’ve had 4 IUIs now.
Kim [nurse at Duke Fertility Center] is friendly and always responds my to messages and calls. She does not forget to follow up. There was another nurse Stephanie who sent me the wrong treatment calendar and instructions before and I had to correct her...They are always able to get me in for appointments for blood and ultrasound that work with my schedule and are quick to follow up with me. Some days the waiting rooms are really full but I’ve only had to wait long a few times. After my ultrasound they have you go back in the waiting room until they draw your blood.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr Eaton is very intelligent and was knowledgeable about treatment options. She was able to answer all of our questions without hesitation. She is honest and told us what she thought would work best for us.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Come prepared with questions for her to answer. She took the time to answer all our questions.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton has listened to me and my husband’s concerns and incorporated me in my own treatment. She explained everything very well. She is kind and compassionate which I appreciated during this difficult process.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
When I started seeing Dr. Eaton I was already on Femara that my OB has previously put me on and increased my dose. She had me continue taking this dose and had me come for baseline day 3 ultrasound, day 12 ultrasound & bloodwork and then had me trigger with Ovidrel if I was ready that night and come 36 hrs later for IUI. I have responded to well and have been ovulating but just haven’t gotten pregnant. Dr. Eaton now recommends IVF for since I’ve had 4 IUIs now.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Kim)
Kim is friendly and always responds my to messages and calls. She does not forget to follow up. There was another nurse Stephanie who sent me the wrong treatment calendar and instructions before and I had to correct her.
Describe your experience with Duke Fertility Center.
They are always able to get me in for appointments for blood and ultrasound that work with my schedule and are quick to follow up with me. Some days the waiting rooms are really full but I’ve only had to wait long a few times. After my ultrasound they have you go back in the waiting room until they draw your blood.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
I am a Duke employee so I have a special insurance plan with my employer. I paid 55$ for visits where I saw Dr. Eaton and 55$ per IUI. All my ultrasounds and blood work are free.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
When I first started IUI the nurse sent me the wrong treatment calendar. They did promptly fix this when I told them.
10
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
5
3
Verified

This patient has provided documentation of treatment at this clinic.

Age 40 - 42
Treated 2017 - 2019
Success w/ Doc ?
7 IUI
Donor Sperm
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Professor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
I only see her [Dr Eaton] when I make specific consultation appointments, never for procedures like IUI, which hasn’t enabled me to develop a strong rapport with her or talk about things more informally during visits....I often felt like I got different answers at different times, like my doctor was too busy to remember what we’d discussed previously or her opinions about my treatment changed inexplicably.
Everyone [Duke Fertility Center] is kind and helpful, I rarely have to wait before appointments... I have no complaints about the clinic itself.... but I have been frustrated by the lack of organization - the staff seems to expect me to know when to schedule visits or order meds even though I am new to this. And I have been VERY frustrated by the lack of financial support - there are rebates and discount cards and pharmacy options that I’ve only learned about through my own research.
How was your experience with Jennifer Eaton at Duke Fertility Center?
I only see her when I make specific consultation appointments, never for procedures like IUI, which hasn’t enabled me to develop a strong rapport with her or talk about things more informally during visits.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Do your own research and come prepared to advocate for yourself.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I often felt like I got different answers at different times, like my doctor was too busy to remember what we’d discussed previously or her opinions about my treatment changed inexplicably.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I began with IUI using minimal stimulation (Menopur and Ovidrel), and after 6 failed IUIs, I switched to IVF. My first IVF cycle (Cetrotide, Gonal F, Menopur, Ovidrel) was converted to IUI because I didn’t respond as expected. I’m currently on my second IVF cycle with Lupron microdoes flare and a higher dosage of Gonal F (450 instead of 300 per night).
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Randa Blenden)
Everyone is kind and responsive, but I have been frustrated by the lack of organization - the staff seems to expect me to know when to schedule visits or order meds even though I am new to this. And I have been VERY frustrated by the lack of financial support - there are rebates and discount cards and pharmacy options that I’ve only learned about through my own research. Nurses should inform patients of these options right up front. I could have saved hundreds of dollars had they told me my financial options at the start of my treatment.
Describe your experience with Duke Fertility Center.
Everyone is kind and helpful, I rarely have to wait before appointments, and the staff is good at scheduling visits around my schedule. I have no complaints about the clinic itself. It runs very efficiently.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
15K and counting
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Haven’t gotten there yet but I think she recommends multiple at my age (&gt;40)
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
I wish nursing staff was more helpful with regard to the cheapest options for ordering very expensive medications. And it would be helpful for them to be more organized about how to prepare for cycles and when to check things off the list for IVF.
5
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
7
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

Age 32 - 38
Treated 2013 - 2019
Success w/ Doc Yes
8 IUI
3 IVF
Donor Sperm
Unexplained
Other
Black or African-American
Income $100K - $199K
Sales Representative
2nd of 2 Docs
LGBTQ
Strongly Recommends
Neutral
Dr.Eaton truly loves her job as a reproductive endocrinologist. She works tirelessly to make sure her patients are heard, taken care of and respected, even by her own staff. Through all of the ups and downs of the infertility journey, I always felt like I had her in my corner to help me pick the best option for me, my spouse and our plans to be parents.... Dr. Eaton has great bedside manner. She truly gets to know her patients, their wants and desires and works with you to come up with a plan that meets all of your needs and comfort levels.
As an entity of Duke University, we had high expectations for the clinic. They were not met as the front desk staff, nurses and finance staff were unprofessional, not compassionate of patients, and unorganized. We made a serious of complaints over the years to leadership of the clinic and our own RE, Dr. Eaton. Our Dr. agreed with a lot of the complaints we had. At times we had considered leaving but stayed because we loved our doctor, Dr. Eaton. After being away from the clinic after getting pregnant and having our son, we now know that there has been a number of changes that seem to be improving the clinic.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr.Eaton truly loves her job as a reproductive endocrinologist. She works tirelessly to make sure her patients are heard, taken care of and respected, even by her own staff. Through all of the ups and downs of the infertility journey, I always felt like I had her in my corner to help me pick the best option for me, my spouse and our plans to be parents.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
She has high expectations of her patients, staff and self.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton has great bedside manner. She truly gets to know her patients, their wants and desires and works with you to come up with a plan that meets all of your needs and comfort levels.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We were introduced to Dr. Eaton after for failed unmedicated IUIs. Since I did not have any noted health issues, she recommend that we try medicated IUIs. The medication worked great, but the fellows who performed the IUIs could not navigate my spec fix and most likely the sperm never made it to the corrrct location. After 4 unsuccessful medicated IUIs, we decided to proceed with IVF. The protocol was birth control for ~22 days to suppress ovulation, stimulation medications to include Gonal F and Menopur. The doses given were high and caused me to stimulate too quickly. 15 eggs were retrieved after a week of stimulations. 8 eggs were mature, 4 fertilized and 3 made it to day 5. We transferred two fresh embryos, which resulted in a negative pregnancy test. After the difficulty with passing my cervix, Dr. Eaton wanted to only proceed with frozen transfers so that she could be the one to perform the transfer rather than the RE On call that day. We then transferred the remaining frozen embryo which also resulted in a negative pregnancy test. We then proceed per another IVF cycle. Repeated the birth control for ~22 days, but lower the dose of Gonal F and Menopur stimulation meds. Dr. Eaton pushed my body to 10 days, which resulted in borderline OHSS estradiol levels, so we did a freeze all. We retrieved 15 eggs, 14 mature, 13 fertilized and 8 made it to day 5. We transferred 2 eggs first which ended in a negative pregnancy test. Transferred two more, negative test. Transferred one more, positive pregnancy test and early miscarriage/chemical. Dr.Eaton found this to be promising as I finally got pregnant. We then decided to proceed to IVF Cycle#3, same protocol as IVF cycle #2, but do PGS testing. We retrieved 23 eggs, 15 mature, 13 fertilized, 12 made it to day 3, 2 made it to day 5, one was normal and one abnormal. We transferred the normal and remaining embryo from IVF cycle 2. We had a positive pregnancy test, a healthy 41 week pregnancy and a healthy baby boy born via c-section. We are now discussing steps for IVF cycle #4 for baby #2.
Describe your experience with the nursing staff at Duke Fertility Center.
In the 5 years we were at the clinic, we had a lot of turn over. There were so great nurses but due to leadership (which has since changed) at the clinic a lot of them did not stay long.
Describe your experience with Duke Fertility Center.
As an entity of Duke University, we had high expectations for the clinic. They were not met as the front desk staff, nurses and finance staff were unprofessional, not compassionate of patients, and unorganized. We made a serious of complaints over the years to leadership of the clinic and our own RE, Dr. Eaton. Our Dr. agreed with a lot of the complaints we had. At times we had considered leaving but stayed because we loved our doctor, Dr. Eaton. After being away from the clinic after getting pregnant and having our son, we now know that there has been a number of changes that seem to be improving the clinic.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
For my first thre cycles as a Duke employee, I received a discount. My fourth upcoming cycle is no longer eligible for employee benefits do it will be $20k for IVF retrieval, ICSI, PGS testing, medications and one transfer.
What specific things went wrong at Duke Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
10
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
9
Age 36 - 39
Treated 2016 - 2019
Success w/ Doc ?
5 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
She [Dr. Eaton] is a great doctor and I feel very respected by her. She is warm and compassionate while also being direct and honest. She has a good sense of humor, she provides a lot of hope and optimism ... I’ve had several doctors perform procedures and I had honestly less Pain after she performs the procedure than others. Sometimes it is hard to get an appointment with her in a timely manner. Overall, I highly recommend her.
I’m often on hold for up to a half an hour on the phone. ... Once I’m there I feel they are organized and attentive, so I’m not sure what’s up with the phone issue. I truly feel very cared for and I think all my providers have been very competent. Duke is very protocol driven though, so if you’re interested in a clinic that Experiments with untested but promising new alternative modalities, this is not the place for you. But they make choices that seem very solid and research driven.
How was your experience with Jennifer Eaton at Duke Fertility Center?
She is a great doctor and I feel very respected by her. She is warm and compassionate while also being direct and honest. She has a good sense of humor, she provides a lot of hope and optimism, and she has a great sense of humor. I’ve had several doctors perform procedures and I had honestly less Pain after she performs the procedure than others. Sometimes it is hard to get an appointment with her in a timely manner. Overall, I highly recommend her.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
You can trust her to be honest. She does follow pretty standard treatment protocols, so if you are looking for someone with an alternative approach, it might not be her. But she is very very grounded in research, and can quote the latest research findings for you.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is warm, a sense of humor, always greets me with a hug, compassionate after loss, positive and hopeful, always leaves lots of time for questions, direct and clear about medical information and expectations.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We used the same approach in all five cycles. She was happy with the results, so we repeated to the same strategy every time. My issue was not egg quantity, and our embryos tend to live for five days, but with PGS it turns out we have lots of chromosomal issues. Each round was about 8-11 days of stimulation with 75 menopur and 150 gonal F. We did a natural FET transfer with estradiol patches for 4 weeks and acrimony vaginal progesterone. At 6 weeks we had a heart beat, at 7 nothing. Next transfer she recommends switching to IM progesterone in oil due to recent published study.
Describe your experience with the nursing staff at Duke Fertility Center.
I get hugs every time I come to the clinic from several different nurses. They have been warm and attentive. When I miscarried, two came into the room to give me hugs who were not even assigned to my case that day. Very kind and competent.
Describe your experience with Duke Fertility Center.
It can be a pain to get somebody on the phone in a timely manner. I’m often on hold for up to a half an hour on the phone. This is certainly not ideal. Once I’m there I feel they are organized and attentive, so I’m not sure what’s up with the phone issue. I truly feel very cared for and I think all my providers have been very competent. Duke is very protocol driven though, so if you’re interested in a clinic that Experiments with untested but promising new alternative modalities, this is not the place for you. But they make choices that seem very solid and research driven. Over all I have found them to be extremely compassionate, caring, and person centered.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
My doc Only allows a single transfer at a time for me because they are five day old blastocysts and PGS normal. I have not challenge this recommendation.
10
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 35
Treated 2018
Success w/ Doc Yes
4 IUI
Anovulation
PCOS
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Dr. Steiner has such a warm, nurturing personality. She really makes an effort to explain everything in detail and answer all questions. She has called me personally to answer questions and has done routine monitoring scans herself when she is in the office, rather than the sonographer or nurse....When Dr. Steiner took over my care, I was "on the bench" due to a large ovarian cyst. Previously, we had done one cycle of timed intercourse using 5mg Letrozole plus an Ovidrel trigger and one IUI also using 5mg Letrozole and an Ovidrel trigger.
When I went back to the clinic [Duke Fertility] in February 2018 to try to conceive my second child, it was much different from my experience there in 2015 when I was trying to conceive my first child. In 2015, the doctors and staff were great, I felt like a person and not a number. Fast forward 3 years and that was not the case. My RE was the same as I saw in 2015, but the staff was all different. I did not have a good experience with the fellow that was there at the time, she did not have a good bedside manner or personality.
How was your experience with Anne Steiner at Duke Fertility Center?
I started seeing Dr. Steiner after my previous RE retired. I immediately saw the changes she brought not only to my care, but to the way the clinic did things. She has the best bedside manner, she is warm and compassionate, nuturing and really looks out for her patients. She takes the time to make sure all of your questions are answered and that you feel comfortable with every stage of treatment.
What's one piece of advice would you give a prospective patient of Anne Steiner at Duke Fertility Center?
Keep an open mind and don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Anne Steiner at Duke Fertility Center?
Dr. Steiner has such a warm, nurturing personality. She really makes an effort to explain everything in detail and answer all questions. She has called me personally to answer questions and has done routine monitoring scans herself when she is in the office, rather than the sonographer or nurse.
Describe the protocols Anne Steiner used in your cycles at Duke Fertility Center and their degree of success.
When Dr. Steiner took over my care, I was "on the bench" due to a large ovarian cyst. Previously, we had done one cycle of timed intercourse using 5mg Letrozole plus an Ovidrel trigger and one IUI also using 5mg Letrozole and an Ovidrel trigger. The following 2 cycles I had to sit out due to the cyst. Dr. Steiner recommended birth control pills to help shrink the cyst and they worked! For the 5th cycle, Dr. Steiner recommended increasing the Letrozole to 7.5mg, plus the Ovidrel trigger and another IUI. It was negative unfortunately, but Dr. Steiner encouraged us to keep going and also talked with us about options for the future (ex: doing a HSG, adding in FSH injections or thinking about IVF). We did one more cycle (the 6th) with 7.5mg of Letrozole, the Ovidrel trigger and IUI, which was also negative. At this point, we had a consult with Dr. Steiner to talk about moving on to FSH injections (a min-stim cycle). Dr. Steiner really took the time to explain exactly how it would work and answer all of our questions. She also recommended switching from Letrozole to Clomid. For the 7th cycle, I took 100mg Clomid and 8 days of Gonal F injections (75iu, 75iu, 75iu, 75iu, 150iu, 150iu, 125iu, 125iu). Dr. Steiner made sure to communicate with me throughout the cycle and explained each time the dosage was increased/decreased. At the time of trigger, I had 1 18mm follicle, 2 17mm follicles and 2 16mm follicles. I was very nervous about the high risk of multiples and not sure if I should continue with the IUI. I contacted Dr. Steiner multiple times and she eased my fears. The 7th cycle was successful and I am now expecting my second child.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Stephanie Kemper)
After Dr. Steiner joined the clinic, I could see positive changes in the staff. I've had the best experiences with Dr. Shaia- a fellow at the clinic; Stephanie Kemper, Cathy Gustafson, and Randa Blenden- nurses; and all of the medical assistants and phlebotomists. Everyone is warm and compassionate and goes out of their way to make me feel comfortable.
Describe your experience with Duke Fertility Center.
When I went back to the clinic in February 2018 to try to conceive my second child, it was much different from my experience there in 2015 when I was trying to conceive my first child. In 2015, the doctors and staff were great, I felt like a person and not a number. Fast forward 3 years and that was not the case. My RE was the same as I saw in 2015, but the staff was all different. I did not have a good experience with the fellow that was there at the time, she did not have a good bedside manner or personality. Communication was not good, I did not have blood drawn during many stages of my cycles and I received conflicting information from different staff members. Then my RE retired and Dr. Steiner joined the clinic and took over my case and I could immediately see the positive changes. I was switched to a different fellow, I had blood drawn during every monitoring appointment and communication improved greatly. Dr. Steiner has been a truly positive addition to the clinic.
Describe the costs associated with your care under Anne Steiner at Duke Fertility Center.
A consultation with Dr. Steiner was $55- my specialist co-pay. All monitoring and bloodwork appointments were fully covered. IUI appointments were $55. Medications: I purchased Letrozole ($5-$10) and Clomid ($15) through Walgreens. I purchased 3 Gonal F redi-pens from Freedom Fertility pharmacy ($330 per 300iu pen) and one from Town Drugstore ($270 per 300iu pen).
What specific things went wrong at Duke Fertility Center?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
As previously stated, when I first went back to the clinic in February 2018, I did not have a good experience. One time, I showed up for an appointment and it had not been scheduled and I received conflicting information between cycles 1 and 2.
10
Doctor
Anne Steiner
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
5
5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

Age 32 - 33
Treated 2017 - 2018
Success w/ Doc No
4 IUI
1 IVF
Donor Sperm
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Dr. Eaton was pleasant and knowledgeable. I wish she and not a fellow would perform the IUI’s... I was surprised that some things weren’t covered, outside of my questions at the end. (Like at the end of the day, what is our liklihood of bringing home a baby using IUI vs. IVF or how does my weight impact these numbers?)... . Each cycle was about the same. Med doses didn’t change as we continued doing IUI’s. For IVF, we learned that we didn’t stimulate long enough, and many of my eggs were not mature. I did one more IUI after this, and I didn’t feel like that was taken into consideration during the IUI.
The providers [at Duke Fertility Center] are well educated and follow a strict protocol. I felt like it was still important for me to come with my own questions and to see if there was any flexibility or more clarity. Befriend the financial care counselors, they are super helpful!... The nursing staff was helpful in that they explained things well (like how to use the medications, etc.), and would call back in a timely manner. However, I felt like when they called to deliver bad news, it was always really uncomfortable and awkward (like saying “your results came back and you’re not pregnant” with an upbeat attitude.)
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton was pleasant and knowledgeable. I wish she and not a fellow would perform the IUI’s. I felt safe and comfortable in her care, but I didn’t feel like things were tailored to us as much as they could have been.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I would say to come with a list of questions. In our meetings, I was surprised that some things weren’t covered, outside of my questions at the end. (Like at the end of the day, what is our liklihood of bringing home a baby using IUI vs. IVF or how does my weight impact these numbers?)
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
When asking questions, I felt like the responses were not tailored to me, but rather what the “data” said. Even though I noted how our situation might be different, it felt like they were just following a protocol that they wouldn’t move away from.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
For IUI, I started with clomid, which gave me horrible side effects - so I switched to letrozole for the rest of my IUI cycles. Each cycle was about the same. Med doses didn’t change as we continued doing IUI’s. For IVF, we learned that we didn’t stimulate long enough, and many of my eggs were not mature. I did one more IUI after this, and I didn’t feel like that was taken into consideration during the IUI.
Describe your experience with the nursing staff at Duke Fertility Center.
The nursing staff was helpful in that they explained things well (like how to use the medications, etc.), and would call back in a timely manner. However, I felt like when they called to deliver bad news, it was always really uncomfortable and awkward (like saying “your results came back and you’re not pregnant” with an upbeat attitude.)
Describe your experience with Duke Fertility Center.
The providers are well educated and follow a strict protocol. I felt like it was still important for me to come with my own questions and to see if there was any flexibility or more clarity. Befriend the financial care counselors, they are super helpful!
Describe your experience with your monitoring appointments at Duke Fertility Center.
Monitoring appointments were smooth, but always done by different providers.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
I am a Duke Employee with set pricing for going to a Duke fertility clinic.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She refused to do a multiple embryo transfer.
What specific things went wrong at Duke Fertility Center?
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
My blood was taken for genetic testing, and I never got the results in my online chart. When I asked about it, I was told I needed to come back in to give more blood for it, but everyone was scared to tell me what happened (did they forget to order it? Did they drop it?) And even though at this point my doctor gave me a specific result, it is not noted anywhere in my chart. Very weird.
5
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
3
2
Verified

This patient has provided documentation of treatment at this clinic.

Age 37
Treated 2018
Success w/ Doc No
1 IVF
Poor Egg Quality
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Appeared very knowledgeable but did not have any patient compassion. He [Dr. Price] honestly made us feel like we were taking up his time when we asked lots of questions, did not give me blount information, always “danced” around some topics and have more statistics than honest answers.... he never knew my chart when he entered the room, always asked me questions that has been answered in previous meetings that were clearly on the chart
Had trouble getting a call back from the clinic [Duke Fertility Center], would be on hold from 5-50 minutes... Very clean, up to date patient areas, flexible with appointments during IVF cycle, kind front office staff. Great turnaround time when calling with results of testing, although some nurses were rude on the phone when giving negative HCG results, offered psychological assistance of dealing with stress from IVF.... Some were knowledgeable, others were not.
How was your experience with Thomas Price at Duke Fertility Center?
Appeared very knowledgeable but did not have any patient compassion. He honestly made us feel like we were taking up his time when we asked lots of questions, did not give me blount information, always “danced” around some topics and have more statistics than honest answers.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Expect statistics and no real answers. When asking him about further treatment and knowing that my egg quality is poor along with severe endometriosis, he continued to suggest IVF when asked about egg donors.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
Had trouble getting a call back from the clinic, would be on hold from 5-50 minutes, he never knew my chart when he entered the room, always asked me questions that has been answered in previous meetings that were clearly on the chart
Describe your experience with the nursing staff at Duke Fertility Center.
Some were knowledgeable, others were not. Some were compassionate, 1 nurse was not. But all were kind.
Describe your experience with Duke Fertility Center.
Poor call back time, do not answer the phones, put patients on hold for long wait times (I once held 50 minutes adyetctgere was a message left for me to return their call). Very clean, up to date patient areas, flexible with appointments during IVF cycle, kind front office staff. Great turnaround time when calling with results of testing, although some nurses were rude on the phone when giving negative HCG results, offered psychological assistance of dealing with stress from IVF.
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
$18000
What specific things went wrong at Duke Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
Did not get a call regarding baseline ultrasound after I had called to schedule the appointment and left a message for a return call. Did not get pre op instructions night before egg retrieval. Had to call on-call physician both times.
3
Doctor
Thomas Price
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
4
4
Verified

This patient has provided documentation of treatment at this clinic.

Age 41 - 42
Treated 2017 - 2018
Success w/ Doc ?
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
While Dr. Hurd is extremely knowledgeable, his "bedside" manner is lacking. He provides a lot of information during each consultation visit, but is very clinical in his delivery which can be difficult for a non-medical person to understand or absorb. It is especially difficult when you are very new to the fertility process.... After being diagnosed with unexplained fertility, Dr. Hurd initially presented several IUI and IVF options. He outlined the benefits and drawbacks of each option including estimated costs. Since my husband and I were new to the fertility process and due to the lower initial cost, we elected to try IUI with Clomid and Ovidrel trigger shot.
One of the clinic's [Duke Fertility Center] strengths is I think they are cognizant of the costs associated with fertility treatments and try to find ways to help keep the patient's costs down whenever possible. Additionally, the staff is very nice. However, at times the front desk staff can seem a little disorganized.... Dr. Hurd's nurse, KC has been helpful during the process. She has been good at responding to phone calls and emails. She is a good compliment to Dr. Hurd's "bed side" manner.
How was your experience with William Hurd at Duke Fertility Center?
Dr. Hurd has a wealth of information due to the number of years he has been practicing, but I feel he lacks the ability to connect or empathize with his patients. During my appointments, his delivery of information has always been very clinical. With such a very sensitive and emotional experience dealing with fertility issues, I would prefer if he could be more compassionate and empathic. It would also be helpful to have a clear and concise summary of what was discussed as well as any follow-up instructions.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
I would recommend bringing someone with to each consultation so they can help take in all of the information provided during appointments. If you are able, I would also advise taking notes during the appointments. Additionally, research as much as possible before the appointments so you can advocate for yourself. I have found that Dr. Hurd is open to suggestions.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
While Dr. Hurd is extremely knowledgeable, his "bedside" manner is lacking. He provides a lot of information during each consultation visit, but is very clinical in his delivery which can be difficult for a non-medical person to understand or absorb. It is especially difficult when you are very new to the fertility process.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
After being diagnosed with unexplained fertility, Dr. Hurd initially presented several IUI and IVF options. He outlined the benefits and drawbacks of each option including estimated costs. Since my husband and I were new to the fertility process and due to the lower initial cost, we elected to try IUI with Clomid and Ovidrel trigger shot. While I was provided with a lot of information concerning the IUI process for each cycle, I felt some of the basic information (when to test for ovulation) was left out. To date we have only tried one IUI cycle which did not result in a pregnancy.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: KC)
Dr. Hurd's nurse, KC has been helpful during the process. She has been good at responding to phone calls and emails. She is a good compliment to Dr. Hurd's "bed side" manner.
Describe your experience with Duke Fertility Center.
One of the clinic's strengths is I think they are cognizant of the costs associated with fertility treatments and try to find ways to help keep the patient's costs down whenever possible. Additionally, the staff is very nice. However, at times the front desk staff can seem a little disorganized.
What specific things went wrong at Duke Fertility Center?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
5
1
Verified

This patient has provided documentation of treatment at this clinic.

Age 32 - 34
Treated 2016 - 2018
Success w/ Doc Yes
4 IUI
1 IVF
PCOS
Unexplained
European
Income $100K - $199K
Marketer or PR
4th of 4 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Hurd seems like a very kind, knowledgeable doctor during the consult. However, he recommended we do regular insemination, and then that changed to 50 regular/50 ICSI, and then we were told that really the best case was all ICSI. We wanted the best outcome, and were very confused as to why this changed 3 times during our process.... You will rarely see Dr. Hurd, so during your consult, really take the time to ask ALL the questions you have.
Extremely poor internal communication. I understand this clinic [Duke Fertility Ctr] sees a lot of patients, but they really need to get their processes in place. The first thing they tell you when beginning IVF is that you need to try not to stress. I didn't even feel very stressed throughout the process, except when I had to visit the office. They messed up time after time, making me so upset and stressed.... They do not give great medication instructions. When you are sent 3 different needles, it would be great to know which one goes with which medication.
How was your experience with William Hurd at Duke Fertility Center?
Dr. Hurd seems like a very kind, knowledgeable doctor during the consult. However, he recommended we do regular insemination, and then that changed to 50 regular/50 ICSI, and then we were told that really the best case was all ICSI. We wanted the best outcome, and were very confused as to why this changed 3 times during our process.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
You will rarely see Dr. Hurd, so during your consult, really take the time to ask ALL the questions you have.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
I only saw Dr. Hurd at the initial consult, and then again during my egg retrieval. I probably saw about 15 other staff during my IVF cycle, and they usually didn't seem to remember who I was or didn't bother to read my charts.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
We were first recommended to do regular insemination, then that was changed to 50 ICSI/50 regular, and then all ICSI. We did a regular IVF cycle, which resulted in retrieving 24 eggs, and 5 made it to the blastocyst stage. 1 was transferred, and a positive pregnancy test was confirmed. It's only been 5 weeks so it is still early to know the final result.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Amanda)
At my first nurses appointment, I thought Amanda was great, and then all went downhill after that. I had issue after issue trying to get my medications, when she needed to provide information to the pharmacy. I actually had to have my husband go into the office, and then I had to go in myself, because phone calls weren't resolving the issues. She also called in a wrong medication, but she did at least fix that situation, and got the pharmacy to return it. When I would leave messages with questions for Amanda, she would always return my phone call within a few hours, however, half the time she didn't even look at my chart or ask the doctor questions when she did not know the answer. For example, when I went off birth control, and I was starting my cycle, she told me that shouldn't happen, and then she called back the next day and said she had checked with the doctor, and that it was actually OK. She also continued to instruct me to use a medication that I wasn't prescribed, rather than changing my chart.
Describe your experience with Duke Fertility Center.
Extremely poor internal communication. I understand this clinic sees a lot of patients, but they really need to get their processes in place. The first thing they tell you when beginning IVF is that you need to try not to stress. I didn't even feel very stressed throughout the process, except when I had to visit the office. They messed up time after time, making me so upset and stressed. My husband and I eventually sat down with the office manager, because we could not believe the amount of issues that had piled up, everything from wrong financial information, to prescription issues, to having my records wrong, to not even looking at my records. It's also important to know, I have had a positive pregnancy test, and I'm waiting for my first ultrasound, but even with that result, I would never want to recommend this clinic to anyone and have them deal with the stress the staff put me through.
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
Under my husband's insurance we had a discounted flat rate, and this is why we had to use Duke. 50% off all medications, medications totaled around $4,000. IVF cycle (including monitoring, egg retrieval, transfer) = $4500 and additional $450 to wait until Day 5.
Describe William Hurd's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Multiple embryo transfer was not even discussed for me. I don't believe that Dr. Hurd or the clinic would do this for someone under 35, unless they really did not see 1 being successful.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
1. Incorrect medication was ordered, and the doctor's office delayed my medications from being sent because they were not following up with the pharmacy's questions. I started trying to get my medications on January 2, 2018 and did not receive them all until January 26, 2018 and my first baseline appointment was on January 29, 2018. 2. They do not give great medication instructions. When you are sent 3 different needles, it would be great to know which one goes with which medication. They also told me to watch the Freedom Fertility videos, but some of those differ from the amounts they wanted me to use. 3. Staff do not look at charts/records when prior to seeing a patient. At my baseline ultrasound I was asked multiple times what day of my cycle I was on, when I explained that I wasn't because I had been on birth control. Both my husband and I were so confused/concerned after that appointment, thinking we had been instructed wrong. 4. Some staff are not sure of themselves, I even overheard some in the hallway while waiting in the ultrasound room about how follicles were written and recorded on one side, but the actual photos showed it was the other side. Really concerned hearing this, when I was waiting for an ultrasound. 5. During my transfer, the Doctor asked if the Fellow could do my transfer. I agreed, and the Fellow was asking for something, but the embryologist came over the speaker saying she didn’t need that, and she said Oh I mean this instead. At that point, I felt the Fellow didn’t know what she was doing. 6. Incorrect Information Provided - Shortly after my baseline ultrasound, when I was instructed to stop birth control, I felt I was getting my cycle. When I called the nurse to ask if this was normal, she told me I should not have a period, and that if I had heavy bleeding to call back. The next day I got my period and called back and that time I was told that she checked with the doctor and it was normal. 7. Financial staff were often not in the office during our visits, and when they were we were only able to talk to one staff member who was brand new and not able to answer our questions. This led to a surprise on our Day 3 visit when we were told we would owe $450 more if we waited until Day 5, which was never told to us in the beginning. 8. Told 3 different things by Dr. Hurd, and I mainly believe this was due to him not looking at my husband's records to be able to make the right decisions. We were told there was no need to do ICSI, and then recommended we do half, and then full. And during all of that we were told by the doctor in a MyChart email that half ICSI would cost the same as regular...but after we looked into this further, he said that was not the case, and he meant that if we did half ICSI it was the same as full ICSI. 9. During my first follicle ultrasound, I had to wait 45 minutes for blood work, after asking the front desk multiple times. When I finally got my blood drawn, the phlebotomist told me that she had tried to go look for me in the back because she thought I was at my nurse's appointment...when I wasn't even there for a nurse appointment I was there for an ultrasound. 10. I had an allergic reaction to my shots, and when I called the REI Fellow on call, she called me back and told me she would check with the doctor and call back in the afternoon. I never received a call, so I called the on call line back, she called me back and said she had totally forgot to call me back. 11. During my first blood test to see if the transfer had worked, I was told I'd received a call between 12-3 p.m. At 3:30 p.m., still no call. I called the office, and they had the nurse call me. The nurse rudely told me she had left a message on my phone at 1:40 p.m. I had been anxiously waiting near my phone all afternoon, and did not have any missed calls or messages, so I'm not sure who got that message.
5
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
4
3
Verified

This patient has provided documentation of treatment at this clinic.

Age 35
Treated 2017
Success w/ Doc No
3 IVF
South Asian
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
My husband and myself did not have the best experience with Dr.Hurd. We felt as though he never read our charts before we came for a visit or was aware of our situation. ... After our negative pregnancy test he had suggested we try naturally before our next round not remembering that my husbands semen did not contain sperm and we had to extract it.
The most upsetting thing with the clinic [Duke Fertility Center] is the way they delivered our news of being pregnant and then not. The first day after bloodwork they should have known that a low HCG value may not have really been a real pregnancy. They should have warned us versus telling us over the phone, “You’re pregnant!”. We were thrilled to hear the news only for me to go in again the next day to have blood work completed and them to tell us it was negative.
How was your experience with William Hurd at Duke Fertility Center?
My husband and myself did not have the best experience with Dr.Hurd. We felt as though he never read our charts before we came for a visit or was aware of our situation. He was very nice, but he didn’t seem up to date on the latest research and best practices.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
Be sure he reads your chart before discussing anything.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
Dr. Hurd would not be aware of who I was or what my treatment plan was or why we needed to do IVF. After our negative pregnancy test he had suggested we try naturally before our next round not remembering that my husbands semen did not contain sperm and we had to extract it. Only got to see him once or twice and was not informative of our chances or was not sympathetic. Call that we were pregnant was delivered by a nurse and then the next day to tell us the pregnancy was negative was from a fellow.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
He prescribed me gonal -f, menopur, and crinoline gel for the progesterone. From what I remember the item that stands out the most is that Dr.Hurd and Duke fertility makes your order two different trigger shots in which you will only use one. Their reasoning behind this is that they aren’t sure which one will be needed day if so it’s best to order both.
Describe your experience with the nursing staff at Duke Fertility Center.
The nursing staff that did blood work were extremely nice but always smelled of cigarettes. The nurse that relayed our “positive result” should have resulted with a doctor prior to telling us we were pregnant when our levels were only at 5. The next day we receive a call that we were not actually pregnant. Their delivery of news was horrific.
Describe your experience with Duke Fertility Center.
Strengths: finance department was great and easy to work with. Negative: nurses and the way they deliver news to the patient. Doctor was nice but did not seem engaged to the patient or the patients history.
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
At this time our insurance still covered all our costs so we only had to pay copays, however now we have run out of insurance coverage.
Describe William Hurd's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
N/A
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
The most upsetting thing with the clinic is the way they delivered our news of being pregnant and then not. The first day after bloodwork they should have known that a low HCG value may not have really been a real pregnancy. They should have warned us versus telling us over the phone, “You’re pregnant!”. We were thrilled to hear the news only for me to go in again the next day to have blood work completed and them to tell us it was negative. Their delivery was not acceptable and at no time did my actual Doctor give me a call.
4
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
3
3
Verified

This patient has provided documentation of treatment at this clinic.

Age 31 - 32
Treated 2016 - 2017
Success w/ Doc No
2 Fertility Medications
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she [Dr. Eaton] orders them... My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF...I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course.
Didn't have medication dosage adjusted [at Duke] until I asked them to adjust it. Had doctor tell me one thing (natural conception success rate is 30% and husband's SA result is fine) but write a completely different thing in her notes (natural conception success rate would be 10% and husband's SA shows problems, but never ordered more testing for him or referral to urology)...The clinic is quick about seeing patients, but I feel like they cut corners in diagnosing causes of infertility. They don't care about the cause. They just get you on a standard plan of medicated cycles until eventually getting to IVF. I feel as if it is a "one-size-fits-all" plan of care.
How was your experience with Jennifer Eaton at Duke Fertility Center?
I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course. She skips certain testing done at other clinics that is vital for information in diagnosing causes of infertility. My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she orders them.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Jennifer Eaton has a great bedside manner.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
2.5mg Letrozole with Ovidrel trigger
Describe your experience with the nursing staff at Duke Fertility Center.
Nursing staff is ok. They are quick at getting people seen. Had a bad experience with a nurse doing phlebotomy - she prematurely ripped out the butterfly and stuck me in the finger with the needle, then had to poke me again for blood. Left bruising all over my arm.
Describe your experience with Duke Fertility Center.
The clinic is quick about seeing patients, but I feel like they cut corners in diagnosing causes of infertility. They don't care about the cause. They just get you on a standard plan of medicated cycles until eventually getting to IVF. I feel as if it is a "one-size-fits-all" plan of care.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
So far I've only had to pay $40 copays at appointments.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
Didn't have medication dosage adjusted until I asked them to adjust it. Had doctor tell me one thing (natural conception success rate is 30% and husband's SA result is fine) but write a completely different thing in her notes (natural conception success rate would be 10% and husband's SA shows problems, but never ordered more testing for him or referral to urology)
3
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
8
9
Verified

This patient has provided documentation of treatment at this clinic.

Age 33 - 35
Treated 2015 - 2017
Success w/ Doc No
4 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Dr. Muasher takes time to come in and talk with me even when he's not scheduled to see me. He came in on a Saturday for one of my ultrasounds to see it without really needing to be there. He is always compassionate and had a warm heart...He's genuine, kind and respectful. He takes time to hold my hand and reassure me. I met him in 2015, when my husband and I decided to start fertility treatments after a miscarriage in November 2013. Dr. Muasher takes time to meet with me anymore my husband to go over results and our plan. He called me personally to discuss my concerns.
Front desk staff [at Duke]and very nice and have gotten to know my husband and me very well. I did have a bad experience with one of the nps in 2015, her bedside manner wasn't appropriate....I had medications that were called in twice and the pharmacy said I couldn't get them filled. Just confusing and a little frustrating....Organized Have a financial advisor Handouts Respond quickly...Approx $7500 out of pocket for first 2 rounds of iui with meds and all workup in 2015 Approx $650 for each iui cycle w/ meds
How was your experience with Suheil Muasher at Duke Fertility Center?
He's genuine, kind and respectful. He takes time to hold my hand and reassure me. I met him in 2015, when my husband and I decided to start fertility treatments after a miscarriage in November 2013. Dr. Muasher takes time to meet with me anymore my husband to go over results and our plan. He called me personally to discuss my concerns.
What's one piece of advice would you give a prospective patient of Suheil Muasher at Duke Fertility Center?
Trust in him, he'll tailor your plan of care to what you need and what you feel comfortable with.
During treatment, were you treated like a number or a human with Suheil Muasher at Duke Fertility Center?
Dr. Muasher takes time to come in and talk with me even when he's not scheduled to see me. He came in on a Saturday for one of my ultrasounds to see it without really needing to be there. He is always compassionate and had a warm heart.
Describe the protocols Suheil Muasher used in your cycles at Duke Fertility Center and their degree of success.
2015 Clomid 50mg days 3-7, follistim 75ui 8-10, times 2 .... failed IUI cycles 2017: 50 mg clomid, 75 gonalf days 8-10 =R- 20.5, 14, 19.5,13,11.5,10 3less L- 19,19,12 5 less 6.4 tri LH 4.22 E2 1751.02 ,... Failed IUI cycle Femera/75iu gonalf and iui cycle, only one large 26mm follicle, failed
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Amanda)
Front desk staff and very nice and have gotten to know my husband and me very well. I did have a bad experience with one of the nps in 2015, her bedside manner wasn't appropriate.... She want compassionate. She's no longer there.
Describe your experience with Duke Fertility Center.
Organized Have a financial advisor Handouts Respond quickly
Describe the costs associated with your care under Suheil Muasher at Duke Fertility Center.
Approx $7500 out of pocket for first 2 rounds of iui with meds and all workup in 2015 Approx $650 for each iui cycle w/ meds and visits in 2017... Insurance helps some now
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Duke Fertility Center.
I had medications that were called in twice and the pharmacy said I couldn't get them filled. Just confusing and a little frustrating.
8
Doctor
Suheil Muasher
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
7
7
Verified

This patient has provided documentation of treatment at this clinic.

Age 32 - 33
Treated 2016 - 2017
Success w/ Doc No
2 Fertility Medications
Recurrent Pregnancy Loss
European
Income $200K - $499K
Writer
2nd of 2 Docs
Neutral
Neutral
I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried Femara/Letrozole for 1 cycle (had a CP) and Clomid for another (had an ectopic). Our next plan of attack is Clomid again...He [Dr. Thomas Price] may not be the most sensitive man when it comes to speaking, and can be very blunt. But he knows what he's talking about and is thorough. He's good at explaining issues, reasons, medications, and treatment plans. And he's usually quick to respond (and will respond to a ton of questions, even if he may think they're silly). He gives pros and cons, laying out options and helping you understand them, but lets you make decisions about your own care when there is a choice to be made. He hasn't been pushy about treatments and has been caring when I have experienced loss.
Scheduling an appointment [at Duke fertility] isn't terribly hard, depending on what you need. But my biggest complaint is wait time for blood draws -- waiting an hour+ for something that takes &lt;5 minutes is a terrible waste of my time. The office staff is friendly and helpful, though...I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried Femara/Letrozole for 1 cycle (had a CP) and Clomid for another (had an ectopic). Our next plan of attack is Clomid again.
How was your experience with Thomas Price at Duke Fertility Center?
I wrote this above, but I think he genuinely cares. He may not be the most sensitive man when it comes to speaking, and can be very blunt. But he knows what he's talking about and is thorough. He's good at explaining issues, reasons, medications, and treatment plans. And he's usually quick to respond (and will respond to a ton of questions, even if he may think they're silly). He gives pros and cons, laying out options and helping you understand them, but lets you make decisions about your own care when there is a choice to be made. He hasn't been pushy about treatments and has been caring when I have experienced loss.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Understand that his personality might not meet your needs, and that is fine. He is a bit socially awkward and seems to have an all-absorbing interest his field -- but that interest and knowledge is why I like him. He knows his stuff but may not have the "bedside manner" that some people need/want.
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
Dr. Price is a bit socially awkward and is very blunt/direct...but he cares. He gets to know you, asks about other parts of your life, takes those into consideration in his treatment, and responds quickly and thoroughly. He will reply 1000 times to questions. And genuinely seems to care if we succeed.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried Femara/Letrozole for 1 cycle (had a CP) and Clomid for another (had an ectopic). Our next plan of attack is Clomid again.
Describe your experience with the nursing staff at Duke Fertility Center.
The nurses all seem caring and knowledgeable.
Describe your experience with Duke Fertility Center.
Scheduling an appointment isn't terribly hard, depending on what you need. But my biggest complaint is wait time for blood draws -- waiting an hour+ for something that takes &lt;5 minutes is a terrible waste of my time. The office staff is friendly and helpful, though.
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
This is very different with insurances, so I can't say specifics.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Duke Fertility Center.
A doctor, not my specific RE, failed to call in a prescription. I had to call the on call RE and have it done, with multiple trips to the pharmacy.
7
Doctor
Thomas Price
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
5
2
LGBTQ
Age 41 - 42
Treated 2016 - 2017
Success w/ Doc ?
3 IUI
2 IVF
Donor Sperm
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her... Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care.
Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton....I feel the nursing staff are compassionate, and helpful. I've been able to call the nursing lines during IVF and IUI and get answers to my questions within a reasonable amount of time....The clinic repeated told me that I would be scheduled for IVF in October 2016 until the week before I was scheduled to start the cycle (meds already ordered) when I was informed that the doctors were all going to a conference and 3 weeks were blacked out for IVF....
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her, especially when it came to missed cycles due to clinic issues.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I'm not sure.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care. The fellows are generally warmer and more friendly than the doctors, and since this process is extremely stressful, expensive, and emotional, I don't always feel like Dr. Eaton is sensitive to that as much as I'd like her to be. However, I also feel like I've received good care from her medically. The other difficulty of this clinic is that it is very busy, and the patient really needs to be on top of their own care or it's easy to miss cycles because you don't have all your paperwork, labs, meds, etc. in order. The clinic does not give patients enough support with that.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I had previously undergone letrazole+trigger shot IUI for about 6 cycles with an OBGYN, so when I started seeing Dr. Eaton, she recommended trying min stim (150 menopur) IUI. We did that for about 3 cycles (she recommended going to IVF sooner, but for scheduling and financial reasons, we had to put that off). Then moved to IVF. The first IVF, I started with 300 gonal f/150 menopur and after 5 days, increased to 375 gonal f/150 menopur. I think retrieval was on day 11ish. They got 18 eggs, about half fertilized, and 5 made it to day 3. 2 of those were low quality, so Dr. Eaton transferred all 5 eggs (rationale was that the 2 low quality would not survive freezing so choice was to transfer to dispose of them). Resulted in a chemical pregnancy. I am doing the second IVF cycle now. Started with 375 gonal f/150 menopur and then reduced to 300 gonal f/150 menopur on day 5. similar timing for retrieval. This time, they got 12 eggs (but more were mature than 1st IVF), 6 fertilized and grew to day 3. Transferred 3 and froze 3. I saw Dr. Price at the transfer, so we talked through options for how many to transfer vs. freeze. This seemed like the best approach to both me and Dr. Price. Waiting for result of transfer now.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: I've worked with several nurses, but the IVF team has one person who primarily manages those patients)
In general, I feel the nursing staff are compassionate, and helpful. I've been able to call the nursing lines during IVF and IUI and get answers to my questions within a reasonable amount of time. The one thing that I wish they would do better is to be more organized in telling patients all of the things that they need to have in place before starting cycles. Between resigning consent forms, tests, ordering meds, and having donor shipment forms signed, it seems like every cycle there is something missing that results in a stressful period of running to the clinic to sign forms that i didn't know I was missing. I've also missed several cycles due to issues with not having documents ready, meds ordered in time (because I wasn't told when I needed them and didn't know enough to proactively manage the clinic staff), or because the clinic had blacked out dates for IVF but didn't communicate this with patients until I was about to start a new cycle. That has been very frustrating.
Describe your experience with Duke Fertility Center.
This clinic practices evidence based medicine and overall, i think they provide quality care. The front desk staff are great. The fellows are great, especially Dr. Acharya and Dr. Keyhan. However, the clinic weaknesses are related to being very busy, impersonal, seeming to have high turnover of nursing staff, and not assisting patients enough with coordination of care leading up to cycles. I've also had many issues with billing problems and insurance not being billed properly, so I have to micromanage that as well.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
IUI meds plus treatment (with insurance) cost about $4000-5000 per cycle, I think. IVF meds cost about $6000 and cycle with my insurance cost $4800. Although, I spent the past 3 months fighting with Duke Medicine over a $15000 bill for IVF because my insurance was improperly registered in their system, and my claims were being rejected.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr. Eaton recommended transferring 3 embryos prior to starting IVf, due to my age and the fact that I was okay doing selective reduction. That said, I was a little nervous about the 5 embryo transfer, but I trusted that Dr. Eaton is conservative and doesn't have a high multiples rate, so she was advising us well.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
Describe the specific things that went wrong at Duke Fertility Center.
The clinic repeated told me that I would be scheduled for IVF in October 2016 until the week before I was scheduled to start the cycle (meds already ordered) when I was informed that the doctors were all going to a conference and 3 weeks were blacked out for IVF. Subsequently I also learned that all of December 2016 was blocked out. This was very frustrating because I had rescheduled all of my life to do IVF in October and had to then rearrange everything to do so in November (and it was totally avoidable if they'd simply told me in advance that this was a possibility). I also had done a IUI in August because they told me they couldn't order meds in time for IVF (which actually was probably not true, since the med company can do 24 hour turnaround). So I felt like I wasted an IUI cycle, assuming I would do IVF in October, and had I know, I would have chosen IVF in September instead, saving money and time. The other issue I've had is that the clinic regularly fails to tell me if I need to re-sign paperwork, unless I ask. Once, donor sperm was shipped to the clinic for the second time, and I was not informed that I needed to sign a new donor sperm receipt form before shipping, resulting in a 24 hour crisis where I didn't know if they would accept it or ship it back.
5
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 29 - 31
Treated 2014 - 2016
Success w/ Doc Yes
3 IUI
2 IVF
Anovulation
Male Factor
Immunological
European
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He always remembered my case and seemed to be truly disappointed when things didn't work out. I feel like he really wanted to see us be successful, and not just for the clinic's statistics. He even gave me the option of getting a second opinion after our second failed transfer, but he said he thought he learned a lot about my body and that we could be successful on another try (which we were). I felt like he treated me as an educated participant rather than a patient who didn't know anything. He sent me a personal letter congratulating us after we had our baby and was very happy to see our success story.
I never wanted more than a single embryo transfer. This clinic [Duke Fertility Center] follows the guidelines, so it may not be the best for someone who wants twins or is willing to get OHSS for more eggs...The IVF nurses are all really good. They answer emails and respond to phone calls really quickly and are super sweet. Whenever I asked to talk to a doctor they had someone call me ASAP and never seemed annoyed...IVF was not covered, so my first cycle was about $15K and my second cycle with PGS testing was closer to $20K. With copays, acupuncture, supplements, counseling, etc., I'm sure we spent $40K.
How was your experience with William Hurd at Duke Fertility Center?
I really liked Dr. Hurd since our first visit with him and throughout the 3 years we were at Duke Fertility. He is really warm and respectful and took all of my suggestions into consideration. He told me what to expect and was always there to answer questions (in person, phone, or email). He never seemed annoyed with my endless questions and he took all of my suggestions into real consideration. He always seemed very invested in helping us get pregnant.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
I would say advocate for yourself and push for things to be more aggressive or faster if that is what you want. The pace was perfect for me, and I never wanted more than a single embryo transfer. This clinic follows the guidelines, so it may not be the best for someone who wants twins or is willing to get OHSS for more eggs. Also, do not blindly trust the financial office and be sure to double check everything with your insurance.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He always remembered my case and seemed to be truly disappointed when things didn't work out. I feel like he really wanted to see us be successful, and not just for the clinic's statistics. He even gave me the option of getting a second opinion after our second failed transfer, but he said he thought he learned a lot about my body and that we could be successful on another try (which we were). I felt like he treated me as an educated participant rather than a patient who didn't know anything. He sent me a personal letter congratulating us after we had our baby and was very happy to see our success story.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
I started with Clomid to induce ovulation, which didn't work. Then we did injectables with IUI, but had to cancel two cycles (one because I ovulated too early and one because I did not respond). Then I did my first IVF cycle with Menopur and Cetrotide (no FSH alone because my LH is low so they thought I needed the extra LH from Menopur). We got 13 eggs, 3 embryos, and 2 negative pregnancy tests from that egg retrieval. My second IVF cycle used Menopur, low dose Gonal-F, and cetrotide, and was much more successful. We got 18 eggs, 12 blastocysts, 6 PGS normal embryos, and 1 beautiful little boy from that egg retrieval. We still have the other 5 genetically normal embryos in the freezer for future children.
Describe your experience with the nursing staff at Duke Fertility Center.
The IVF nurses are all really good. They answer emails and respond to phone calls really quickly and are super sweet. Whenever I asked to talk to a doctor they had someone call me ASAP and never seemed annoyed.
Describe your experience with Duke Fertility Center.
Overall, I think the clinic was really good. I could always get an appointment pretty quickly (within a week usually), and they are usually very prompt and I never had to wait long to see a doctor at my appointments. The nurses and technical staff are very smart and friendly. I didn't love the other doctors aside from mine, but you only have to see a different doctor if yours isn't there that day (i.e. weekend call). My biggest complaint about the clinic was the financial department - they really didn't seem to know or do much and even led me astray on some important things. But I was always very happy with my care and the quality of the lab for IVF.
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
IUIs were covered under my insurance, so they were copays of maybe $300 for 3 IUIs. IVF was not covered, so my first cycle was about $15K and my second cycle with PGS testing was closer to $20K. With copays, acupuncture, supplements, counseling, etc., I'm sure we spent $40K.
Describe William Hurd's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr. Hurd was pretty adamant that we only do eSETs with our 5-day blasts (they allow multiple embryo transfer with 3-day embryos). He follows the research and guidelines, which I always respected and appreciated. After two failed eSETs, he probably would have let us do 2 if we wanted, but we did PGS testing and he definitely would not have let us transfer 2 genetically tested embryos (nor would we have wanted to!).
10
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 30 - 31
Treated 2015 - 2016
Success w/ Doc ?
4 IUI
1 IVF
Anovulation
Male Factor
Immunological
European
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
I have really liked Dr. Hurd since our first visit with him over a year ago. He is really warm and respectful and takes all of my suggestions into consideration. He tells me what to expect and is always there to answer questions. He encourages me to send him emails and doesn't seem annoyed with my endless questions. He seems very invested in helping us get pregnant.
Overall, I think the clinic [Duke Fertility] is really good. You can always get an appointment pretty quickly (within a week usually), and they are usually very prompt and you never have to wait long to see a doctor at your appointment. The nurses and technical staff are very smart and friendly. I don't love the doctors aside from mine [Dr Hurd] , but you only have to see a different doctor if yours isn't there that day (i.e. weekend call). My biggest complaint about the clinic is the financial department. They really don't seem to know or do much and have even led me astray on some important things.
How was your experience with William Hurd at Duke Fertility Center?
I have really liked Dr. Hurd since our first visit with him over a year ago. He is really warm and respectful and takes all of my suggestions into consideration. He tells me what to expect and is always there to answer questions. He encourages me to send him emails and doesn't seem annoyed with my endless questions. He seems very invested in helping us get pregnant.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
I would say advocate for yourself and push for things to be more aggressive or faster if that is what you want. Also, do not trust the financial office and be sure to double check everything with your insurance.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He remembers my case and seems to be truly disappointed when things don't work out. I feel like he really wants to see us be successful, and not just for the clinic's statistics.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
I started with Clomid to induce ovulation, which didn't work. Then we did injectables with IUI, but had to cancel two cycles (one because I ovulated too early and one because I did not respond). Then I did my first IVF cycle with Menopur and Cetrotide (no FSH alone because my LH is low so they thought I needed the extra LH from Menopur). Second IVF cycle is Menopur, Gonal-F, and cetrotide, but I can't say yet if it is more successful.
Describe your experience with the nursing staff at Duke Fertility Center.
The IVF nurses (Ann and Ellen) are really good. They answer emails and respond to phone calls really quickly and are super sweet.
Describe your experience with Duke Fertility Center.
Overall, I think the clinic is really good. You can always get an appointment pretty quickly (within a week usually), and they are usually very prompt and you never have to wait long to see a doctor at your appointment. The nurses and technical staff are very smart and friendly. I don't love the doctors aside from mine, but you only have to see a different doctor if yours isn't there that day (i.e. weekend call). My biggest complaint about the clinic is the financial department. They really don't seem to know or do much and have even led me astray on some important things.
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
IUIs were covered under my insurance, so that was copays of maybe $300 for 3 IUIs. IVF is not covered, so my first cycle was about $15K and my second cycle with PGS testing will be over $20K.
10
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
7
7
Age 43 - 44
Treated 2015 - 2016
Success w/ Doc ?
3 IUI
PCOS
Poor Egg Quality
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Dr. Price is a very straight forward person. He is very serious in his practice. He rarely smiles but makes eye contact when needed. He only saw my husband and I twice and we had to deal with other doctors and nurses in the clinic....He will remain professional and be straight forward with you but do not expect any warm and fuzzy feeling.
We had to change our treatment time a couple of times due to Thanksgiving and Christmas time b/c the clinic [Duke] was closed and we could not go for testing. Therefore, we were told during those time to just try naturally and skip the IUI treatment. Despite high cost of medication we had to delay that and it is not fair at all.
How was your experience with Thomas Price at Duke Fertility Center?
Dr. Price is a very straight forward person. He is very serious in his practice. He rarely smiles but makes eye contact when needed. He only saw my husband and I twice and we had to deal with other doctors and nurses in the clinic.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
He will remain professional and be straight forward with you but do not expect any warm and fuzzy feeling.
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
After the first visit we had with Dr. Price we had to deal with other doctors and nurses in the clinic for other testing and blood work and they adjust medication and dose.
Describe your experience with your nurse at Duke Fertility Center.
I had to work with multiple nurses. At times it was confusing since so many people provided care for me.
Describe your experience with Duke Fertility Center.
I would say as big as Duke facility is, this clinic has no business to be closed on holidays and no lab or cycle needs to get wasted based on hours of operation. If Duke ER can be open 24-7 then this clinic should refer patients to Duke ER for further testing during holiday hours and when they are closed. We had to change our treatment time a couple of times due to Thanksgiving and Christmas time b/c the clinic was closed and we could not go for testing. Therefore, we were told during those time to just try naturally and skip the IUI treatment. Despite high cost of medication we had to delay that and it is not fair at all.
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
At least 50% of cost of doctor visit and medication were covered by insurance and even despite that we have spent more than 10,000.00 and to continue with IVF or egg donor was impossible for us due to additional cost.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Duke Fertility Center.
We had multiple experiences when we missed cycles during holiday hours. Despite spending all the high cost medications b/c the clinic was not open so they could do the blood work we had to skip the IUI cycle and were told to try naturally. My husband was very discouraged by this and since my insurance only would cover services with Duke doctors we could not leave and go to another clinic. We feel that the opportunity was lost for us to get pregnant in this clinic due to mismanage work that was done.
7
Doctor
Thomas Price
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
7
6
Age 34
Treated 2016
Success w/ Doc No
3 IUI
1 IVF
Male Factor
Other
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Neutral
Doesn't Recommend
He [Dr. Hurd] is very delightful and compassionate, and the Fellow under Him was equally amazing. I saw her more than him, but she took care of me just as good. He was easy to communicate with through their portal, but I did feel he was strongly opposed to putting in more than 1 embryo...I felt like it was more of a business deal, neither human or number. I was treated like a human by Fellow, and Dr Hurd but a number by the clinic staff [at Duke]....
Very "clinic" , [Duke] no personal report building, has pictures of fruit on the wall and no babies.... and it's a fertility clinic. Parking is hard...This place just wasn't for me. I changed back to my original clinic (only went to Duke because of ins instruction) because the personal report with whole staff...Staff, especially in the lab had zero understanding of the medication you were taking for fertility, and there was no documentation so every other day i came in I had to list it. The nurses seemed to be "checked out". I had one phenomenal nurse that tended to me after egg retrieval.
How was your experience with William Hurd at Duke Fertility Center?
He is very delightful and compassionate, and the Fellow under Him was equally amazing. I saw her more than him, but she took care of me just as good. He was easy to communicate with through their portal, but I did feel he was strongly opposed to putting in more than 1 embryo. I didn't push but, should've, bc it resulted in no preg.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
During the consultation, interview them as much as you can, so you are on the same page.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
I felt like it was more of a business deal, neither human or number. I was treated like a human by Fellow, and Dr Hurd but a number by the clinic staff.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
Lots and lots of injections, and medicine for the egg retrieval cycle. My current provider at a diff clinic was shocked at how much I was on. We transferred 1 embryo fresh, and new Dr. Felt like it should've worked but maybe my Progesterone/hormones were too high, from all the meds
Describe your experience with the nursing staff at Duke Fertility Center.
Staff, especially in the lab had zero understanding of the medication you were taking for fertility, and there was no documentation so every other day i came in I had to list it. The nurses seemed to be "checked out". I had one phenomenal nurse that tended to me after egg retrieval.
Describe your experience with Duke Fertility Center.
Very "clinic" , no personal report building, has pictures of fruit on the wall and no babies.... and it's a fertility clinic. Parking is hard
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
Was insured; cycle was $2600
Describe William Hurd's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Strongly preferred only 1embro Transfer which dissappointed me
What specific things went wrong at Duke Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at Duke Fertility Center.
This place just wasn't for me. I changed back to my original clinic (only went to Duke because of ins instruction) because the personal report with whole staff
7
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
10
Verified

This patient has provided documentation of treatment at this clinic.

Age 37
Treated 2015
Success w/ Doc Yes
1 IVF
1 Egg Freezing
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
He took the time to explain anything we didn't understand or wanted explained.... From the first consultation with Dr. Suheil Muasher we new that we were in the right place even if we weren't successful.... We used 3 day embryos and transferred them on day 3 because in a past cycle, are embryos died on day 3-4. It proved to be the right decision.... We had one healthy baby, which is now our beautiful almost 2 year old daughter.
The staff [Duke Fertility Ctr] always returned phone calls with questions and concerns in a timely manner. The financial coordinator made sure we had the info from our insurance company with exactly what was covered and what wasn't.... The only thing I didn't like is we had to wait hours in the waiting room with no knowledge of we had embryos or how many the morning of transfer but I hear that other people from other places experienced the same on transfer day.
How was your experience with Suheil Muasher at Duke Fertility Center?
We went through a IVF cycle with a different clinic that only does frozen cycles, so they would freeze our embryos on day 5. The problem was our embryos didn't live past 3-4 days, so we had none to freeze. From the first consultation with Dr. Suheil Muasher we new that we were in the right place even if we weren't successful. It truly felt like a different experience then the first clinic. He reviewed our records from the first IVF cycle and thought it was best to do a fresh cycle, we agreed. We retrieved 13 eggs and only had 3 embryos on day 3 that weren't showing signs of deterioration. So we transferred those 3 on day 3. We had a vanishing twin that they never got a heart beat from and was no longer there after 7-8 weeks. We had one healthy baby, which is now our beautiful almost 2 year old daughter. We are more than thankful and felt a tremendous amount of pressure because that cycle was the last that our insurance would help pay for, we new it was our last chance! I tell any one who might be considering IVF about our experience and Dr. Muasher.
What's one piece of advice would you give a prospective patient of Suheil Muasher at Duke Fertility Center?
Trust the process, this is what he does every day!
During treatment, were you treated like a number or a human with Suheil Muasher at Duke Fertility Center?
He took the time to explain anything we didn't understand or wanted explained.
Describe the protocols Suheil Muasher used in your cycles at Duke Fertility Center and their degree of success.
We used 3 day embryos and transferred them on day 3 because in a past cycle, are embryos died on day 3-4. It proved to be the right decision.
Describe your experience with the nursing staff at Duke Fertility Center.
You get to know the nurses/staff very well because those are the people you see the most. With all the monitoring that's involved with IVF, these people are the front line and are a very important part of the process.
Describe your experience with Duke Fertility Center.
I always felt very confident in there knowledge and abilities. Everyone was friendly and if they didn't know the answer, they found someone who did. The staff always returned phone calls with questions and concerns in a timely manner. The financial coordinator made sure we had the info from our insurance company with exactly what was covered and what wasn't. She made sure we new exactly what we needed to get started and what the total cost was going to be. The staff was understanding and compassionate. The only thing I didn't like is we had to wait hours in the waiting room with no knowledge of we had embryos or how many the morning of transfer but I hear that other people from other places experienced the same on transfer day.
Describe the costs associated with your care under Suheil Muasher at Duke Fertility Center.
15,000
10
Doctor
Suheil Muasher
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
6
8
Age 38
Treated 2015
Success w/ Doc Yes
Endometriosis
Tubal Blockage
Black or African-American
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Neutral
Her [Dr. Jennifer Eaton] strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you...Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF...I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
They [nurses at Duke] were very nice...I didn't have to work with them that much other than walking me to the room, collecting blood, etc...The clinic strengths are very high as I felt they knew exactly what they were doing during my treatment. They're weaknesses were just moving me around so quickly that I felt there was not enough time to ask questions without feeling as if they were going to be bothered by another question. Also, sometimes I did not know what to ask or what are other options that could be cheaper...There is not anything that went specifically wrong, it's just having concern for people's needs because we as a couple are already stressed since were being told that we cannot be fruitful.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Her strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you. However, if patients have additional questions or concerns, I feel a return email should happen versus the patient coming in each time there is a question especially if University of Southern California is doing research on a cheaper option that your clinic offers. Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Respond to emails and voicemails.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
After removing my right Fallopian tube based on complete blockage and inflammation, she determined that I had chronic endometriosis. Therefore, she recommended Lupron Depot to reduce the endometriosis and begin the fertility process with injections and IVF.
Describe your experience with the nursing staff at Duke Fertility Center.
They were very nice...I didn't have to work with them that much other than walking me to the room, collecting blood, etc.
Describe your experience with Duke Fertility Center.
The clinic strengths are very high as I felt they knew exactly what they were doing during my treatment. They're weaknesses were just moving me around so quickly that I felt there was not enough time to ask questions without feeling as if they were going to be bothered by another question. Also, sometimes I did not know what to ask or what are other options that could be cheaper.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
Over 10, 000 since I had to have a surgery.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
I do not remember.
What specific things went wrong at Duke Fertility Center?
  • Lost appointments
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Duke Fertility Center.
There is not anything that went specifically wrong, it's just having concern for people's needs because we as a couple are already stressed since were being told that we cannot be fruitful.
6
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Compassion
8
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2
0
Verified

This patient has provided documentation of treatment at this clinic.

Age 33 - 34
Treated 2011 - 2012
Success w/ Doc No
3 IUI
3 IVF
Endometriosis
European
Income $100K - $199K
Doctor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
He [Dr. Price] actually used the phrases "you're never going to get pregnant with numbers like that" and when my second ivf cycle failed he said the he didn't know what to do next and they'd just "try transferring met embryos next time." Her offered no change in treatment plan other than more embryos...No one really made an effort to get to know us with the exception of a fellow. It was a rather cold feeling office...
[Duke is]...Not very organized, there will be residents and fellows involved in your care, you will see multiple docs and rarely the one you started with...We had insurance coverage, but getting the billing office to actually bill them was hard work...[The nurse was a]...Good teacher, took days to return phone calls, forgot to order meds more than once...
How was your experience with Thomas Price at Duke Fertility Center?
He actually used the phrases "you're never going to get pregnant with numbers like that" and when my second ivf cycle failed he said the he didn't know what to do next and they'd just "try transferring met embryos next time." Her offered no change in treatment plan other than more embryos.
What's one piece of advice would you give a prospective patient of Thomas Price at Duke Fertility Center?
Go to another clinic
During treatment, were you treated like a number or a human with Thomas Price at Duke Fertility Center?
No one really made an effort to get to know us with the exception of a fellow. It was a rather cold feeling office
Describe the protocols Thomas Price used in your cycles at Duke Fertility Center and their degree of success.
IUI cycles involved both lh and fsh but ivf cycles did not Laparoscopy with ablation of endometriosis No ICSI the first cycle (resulting in about 10% fertilization rate) simply because he didn't see a need for it.
Describe your experience with your nurse at Duke Fertility Center.
Good teacher, took days to return phone calls, forgot to order meds more than once
Describe your experience with Duke Fertility Center.
Not very organized, there will be residents and fellows involved in your care, you will see multiple docs and rarely the one you started with
Describe your experience with your monitoring appointments at Duke Fertility Center.
Efficient
Describe the costs associated with your care under Thomas Price at Duke Fertility Center.
Don't remember. We had insurance coverage, but getting the billing office to actually bill them was hard work
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Duke Fertility Center.
We had our embryos transferred to another clinic. Phone calls to coordinate this were not returned to they point we considered contacting a lawyer. When we did successfully have them moved, they arrived with no paperwork. Thankfully my med rec number was inscribed on the straws and I had it memorized. There was a huge turn over before my second transfer. A new doc did my transfer and he didn't seem to know where the buttons were on the ultrasound, fumbling around while a loaded catheter was in place. Even the fellow looked horrified. I remember much if both of my retrievals, including pain. My concerns when bringing this up before my second retrieval were dismissed.
2
Doctor
Thomas Price
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
8
7
Verified

This patient has provided documentation of treatment at this clinic.

Age 29
Treated 2019
Success w/ Doc ?
6 Fertility Medications
Anovulation
Tubal Blockage
Unexplained
European
Income $0 - $49K
1st of 2 Docs
Neutral
Neutral
I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic...The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.
I would probably say that it’s kinda a pain to get ahold of the office or have a nurse call you back [at Duke Fertility Center]...She [nurse] seems very sweet. She did get confused with my plan of care but I sorted that out relatively fast...The wait times for an appt are somewhat atrocious though. They all seem genuinely pleased to help but it’s easy to feel overwhelmed there. The area for men to supply a semen sample is small and outdated.
How was your experience with Jennifer Eaton at Duke Fertility Center?
I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I would probably say that it’s kinda a pain to get ahold of the office or have a nurse call you back.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She didn’t really know me personally but she seemed somewhat eager to help.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
So far I’ve only had an HSG and follow up consult. The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Courtney)
She seems very sweet. She did get confused with my plan of care but I sorted that out relatively fast.
Describe your experience with Duke Fertility Center.
I’ve only heard good things. The wait times for an appt are somewhat atrocious though. They all seem genuinely pleased to help but it’s easy to feel overwhelmed there. The area for men to supply a semen sample is small and outdated.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
My insurance covered it but the initial consult was around $600. That was for ten minutes of her time. The HSG was over $1000
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
We can’t afford any IUI or IVF so this doesn’t pertain to me.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
They wanted me to go through with IUI when I specifically said I couldn’t due to financial reasons. It took them a bit to reply and they stated it was a charting error.
8
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
8
8
Age 36
Treated 2019
Success w/ Doc ?
2 IUI
Unexplained
European
Income $200K - $499K
Lawyer
Only Doc Seen
Neutral
Neutral
Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her....She is a great listener and loves to answer questions... We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.
The doctors and nursing staff [Duke Fertility] are excellent. They do everything on site including IVF which is great. The finance department is not very responsive if you have insurance and sometimes has the wrong information....The finance department told me the wrong coverage amounts for my insurance and I was accidentally charged for something that was covered. It was fixed but only because I noticed it didn't look right.
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Come prepared with questions as she is a great source of information
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is a great listener and loves to answer questions
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Stephanie)
Stephanie was always very prompt to help with meds and answer any questions that didn't require doctor input. She was also always so nice on the phone
Describe your experience with Duke Fertility Center.
The doctors and nursing staff are excellent. They do everything on site including IVF which is great. The finance department is not very responsive if you have insurance and sometimes has the wrong information.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
My costs are low because I have good insurance coverage
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She recommended SET unless the retrieval only has 2 mediocre quality embryos and in that case she will do 2.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at Duke Fertility Center.
The finance department told me the wrong coverage amounts for my insurance and I was accidentally charged for something that was covered. It was fixed but only because I noticed it didn't look right.
8
Doctor
Jennifer Eaton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
10
9
Verified

This patient has provided documentation of treatment at this clinic.

Age 30 - 32
Treated 2015 - 2017
Success w/ Doc No
3 IUI
Anovulation
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care...Dr. Hurd was always very open and honest in a good way. He explained our options and we are now waiting for our next appointment to discuss starting our IVf journey since we have had 3 failed iui's. He shows compassion and seems to really care about his patients...if there is something you don't understand, he will take the time to walk you through it.
Everyone [at Duke] except for one nurse has been great. One nurse (I'm assuming she was a nurse) called on the day that I found out I was going to miscarry and had no empathy and was somewhat rude when she called to tell me after I had already spoke with a nurse who was much more caring. She was more concerned with getting my next appointment scheduled than the fact that I was being told I was going to miscarry...I have no insurance benefits due to my husband's vasectomy reversal so I am self pay for everything.
How was your experience with William Hurd at Duke Fertility Center?
Dr. Hurd was always very open and honest in a good way. He explained our options and we are now waiting for our next appointment to discuss starting our IVf journey since we have had 3 failed iui's. He shows compassion and seems to really care about his patients. When you are going through such a stressful day difficult time, it is nice to have someone who seems to truly care about you.
What's one piece of advice would you give a prospective patient of William Hurd at Duke Fertility Center?
Don't be afraid to ask as many questions as you want and if there is something you don't understand, he will take the time to walk you through it.
During treatment, were you treated like a number or a human with William Hurd at Duke Fertility Center?
Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care.
Describe the protocols William Hurd used in your cycles at Duke Fertility Center and their degree of success.
During all of my iui's I took 50mg of clomid on cycle days 3-7. I would have my monitoring ultrasounds on the days that were necessary and then the insemination when it was suppose to be during my time of ovulation. I used ovidrel 250 as my trigger shot.
Describe your experience with the nursing staff at Duke Fertility Center.
Everyone except for one nurse has been great. One nurse (I'm assuming she was a nurse) called on the day that I found out I was going to miscarry and had no empathy and was somewhat rude when she called to tell me after I had already spoke with a nurse who was much more caring. She was more concerned with getting my next appointment scheduled than the fact that I was being told I was going to miscarry.
Describe the costs associated with your care under William Hurd at Duke Fertility Center.
I have no insurance benefits due to my husband's vasectomy reversal so I am self pay for everything.
10
Doctor
William Hurd
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Duke Fertility Center
Durham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources