East Tennessee IVF & Andrology Center

1 doctors work here

Rated 7.3
Strongly recommend: 57%Neutral: 19%Don't recommend: 25%7.3
57% strongly recommend
8 reviews
Operations
6.9
6.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8
8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.3
7.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
6.3
6.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.6
6.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office

Knoxville
9301 Park West Blvd, Bldg A
Knoxville, TN 37923
(865) 249-7031

8 patient reviews

2020, Unknown Success
9
9
Age 28
6 Fertility Medications
Anovulation
Male Factor
PCOS
Other
Income $0 - $49K
Nurse or HC Services
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Gayla Harris] is very smart and informative, but gives time for questions/feedback...After my first failed month due to overstimulation, she immediately reduced my dose and gathered a plan that went perfect, just did not result in positive pregnancy...She said she was encouraged that I confirmed the ovulatation by blood draw, and we are going to try the exact same cycle this month. If it doesnt work she is going to proceed with HSG to evaluate my tubes.
The staff [of East Tennessee IVF & Andrology Center]has been nice, could be more personable given it is a smaller office...Thankfully my insurance is set up as HRA so my work pays half. My part so far for intial consultation that included ultrasound was $170 My ultrasound follow-ups are $110. Trigger shot $99+shipping =$102 letrozole $6 at Kroger...[clinic strength] Strength- Dr. Harris is super smart, very nice, and is willing to help try to bill things so insurance will cover it
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
My husband & I drive 2 hours to see Dr. Harris, who was recommended by a friend who struggled with infertility. We only have 1 local RE in our town, and after the consultation I refused to go back to him. My friend said nothing but good things about Dr. Harris, So I gave her a shot & I am sure glad I did. From the initial consultation, I could see how intelligent & caring Dr. Harris is. I am on month 3 of treatment with her. After my first failed month due to overstimulation, she immediately reduced my dose and gathered a plan that went perfect, just did not result in positive pregnancy. She is a fast talker but gives time for you to respond with any questions. I am so thankful for her & am encouraged that soon we will get our miracle baby. I will do anything that it takes.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Ask questions.
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
Dr. Harris is so caring. I can tell she genuinely wants my husband and I to have our miracle baby. She is very smart and informative, but gives time for questions/feedback.
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
Before visiting Dr. Harris, my OB tried 3 rounds of clomid-50mg, 100mg, and 150mg. All unsuccessful. Dr Harris started me out at letrozole 7.5mg but it unfortunately provided 4 large follicles. She only allows maximum of 3. So we unfortunately did not get to proceed due to the risks. So the following cycle she backed down my medicine to 5mg, I had 2 good size follicles, performed 10,000units Pregnyl Trigger shot, ovulation confirmed via progesterone blood draw. Took 200mg progesterone vaginally until i took blood pregnancy test which was negative. She said she was encouraged that I confirmed the ovulatation by blood draw, and we are going to try the exact same cycle this month. If it doesnt work she is going to proceed with HSG to evaluate my tubes.
Describe your experience with the nursing staff at East Tennessee IVF & Andrology Center.
The staff has been nice, could be more personable given it is a smaller office.
Describe your experience with East Tennessee IVF & Andrology Center.
Strength- Dr. Harris is super smart, very nice, and is willing to help try to bill things so insurance will cover it. She has been honest and is informative about what to expect next. Weakness-I feel the office could increase in size. I think this could help offer more help to more patients.
Describe the costs associated with your care under Gayla Harris at East Tennessee IVF & Andrology Center.
Thankfully my insurance is set up as HRA so my work pays half. My part so far for intial consultation that included ultrasound was $170 My ultrasound follow-ups are $110. Trigger shot $99+shipping =$102 letrozole $6 at Kroger
Describe Gayla Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at East Tennessee IVF & Andrology Center.
I have not went through with this yet.
9
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
9
Age 30
3 IUI
Endometriosis
Tubal Blockage
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
[Dr. Harris] always made a point to talk to her patients her self, not having someone else call me. I had surgery with her and had a rough pacu recovery and she called me personally the next day to check on me. She always returned my calls if i had questions in regards to my course of treatment....
[East Tennessee IVF & Andrology Center is] very small clinic with no staffing reserve if staff were out, front desk receptionist is somewhat scattered.....only had one nurse, and when she was sick or out there was no nurse. Nursing didnt do much, only vitals and then any communication about cycles, meds, plans came from the physician....
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
I loved her, warm bed side manner, but also cery to the point of the conversation. She did often talk ery fast, making it hard to follow at times, but i have a medical background and kept up. My husband would struggle to keep up, but she always answered any questions we had.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Put your best listening ears on!
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
She always made a point to talk to her patients her self, not having someone else call me. I had surgery with her and had a rough pacu recovery and she called me personally the next day to check on me. She always returned my calls if i had questions in regards to my course of treatment.
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
I was diagnosed with stage 4 endometriosis. I had an ex lap to remove endometriomas and endometriosis. Started treatment directly after cycle 1 femara and timed intercourse poor response only 2 follicles no pregnancy low progesterone. Cycle 2 50mg clomid days 5-9 hcg trigger iui progesterone supplementation result 4 follicles no pregnancy adequate progesterone levels. Cycle 3 clomid 100mg days 5-10 hcg trigger iui progesterone supplements. 3 follicles Result no pregnancy adequate progesterone. Cycle 4 50mg clomid days 5-9 FSH injection on days 8 9 10 and 12 hcg trigger iui progesterone supplements. Result 5 follicles. No pregnancy adequate progesterone. At this point recommended ivf.
Describe your experience with your nurse at East Tennessee IVF & Andrology Center. (Assigned nurse: Kaylan)
She only had one nurse, and when she was sick or out there was no nurse. Nursing didnt do much, only vitals and then any communication about cycles, meds, plans came from the physician
Describe your experience with East Tennessee IVF & Andrology Center.
Strength physician was great, she did her best to inform you of costs upfront and helping in insurance issues. She has great bedside manner. Weaknesses very small clinic with no staffing reserve if staff were out, front desk receptionist is somewhat scattered. She talks very fast better keep up.
Describe the costs associated with your care under Gayla Harris at East Tennessee IVF & Andrology Center.
Iui 300. Ultrasounds seperate charge meds separate charge. Surgery was around 3000
Describe Gayla Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at East Tennessee IVF & Andrology Center.
None
8
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
6
7
Age 36
1 IUI
Unexplained
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Harris is a very fast talker. It sometimes was confusing what she was talking about and why she was talking about something. She did try to explain procedures thoroughly but since she talked so fast it was hard to keep up sometimes...The letrozole was because my older age had me at “risk” of multiples with clomid so that “risk” was lessened on letrozole. Progesterone was given because my progesterone was too low. She redid the dye test to check if a blockage had developed. I did not conceive during this time.
I did not see a nurse [at East Tennessee IVF & Andrology Center] aside from my first visit...She [Dr. Harris] did everything herself!...Not sure how it is now but the phone numbers need to be updated to the right ones. I remember being told that the number on the business cards was not the right number so make sure any results were faxed to another number. My wait times were not long despite Dr. Harris doing everything herself.
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
Dr. Harris is a very fast talker. It sometimes was confusing what she was talking about and why she was talking about something. She did try to explain procedures thoroughly but since she talked so fast it was hard to keep up sometimes.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Ask if you can record the conversation because she talks fast!
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
She did everything herself!
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
We did letrozole, progesterone (vaginally), trigger shots, times intercourse, and a dye test. The letrozole was because my older age had me at “risk” of multiples with clomid so that “risk” was lessened on letrozole. Progesterone was given because my progesterone was too low. She redid the dye test to check if a blockage had developed. I did not conceive during this time.
Describe your experience with the nursing staff at East Tennessee IVF & Andrology Center.
There wasn’t a nursing staff. There was a nurse my first visit and then it was just Dr. Harris and the receptionist.
Describe your experience with East Tennessee IVF & Andrology Center.
Not sure how it is now but the phone numbers need to be updated to the right ones. I remember being told that the number on the business cards was not the right number so make sure any results were faxed to another number. My wait times were not long despite Dr. Harris doing everything herself.
Describe the costs associated with your care under Gayla Harris at East Tennessee IVF & Andrology Center.
I do not remember but I know it wasn’t as bad as Dr. Harper’s costs were.
What specific things went wrong at East Tennessee IVF & Andrology Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at East Tennessee IVF & Andrology Center.
I think Dr. Harris did bring a nurse on because she was suppose to call in my prescription but it wasn’t at the WalMart pharmacy. I called to figure out why and was told she emailed it instead so they would get it first thing. Walmart pharmacy put a rush on it and I was able to get it within 20 mins but I would’ve called to double check. The nurse got very defensive saying “I did order them on-time so it’s a problem on their end!” I did not see a nurse aside from my first visit.
6
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 30
1 IUI
Endometriosis
Tubal Blockage
Other
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I did hsg and it showed blocked tubes, she [Dr. Gayla Harris] told me she thought she could open them in surgery, I did surgery which she removed endometriosis...and told me she got the dye through my tubes and we had a six month window so start trying immediately...5 months later tried iui and it didn't work so after that we done another hsg and it shows blocked tubes...She explains everything to its fullest, she's been eager to get me pregnant but my body isn't willing. She has tried everything under ivf but now ivf is my only option and I'm excited to do that. I have friends that go to her and have had successful pregnancies from her
The staff [at East Tennessee IVF & Andrology Center] are all extremely nice...I haven't had a whole lot of interaction with them [nurses] but the times I have, they were great...The clinic is small but just right...It's never crowded and that's what I like the most. I never felt rushed...With it not always being extremely busy I know I won't be there forever waiting because I am too impatient
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
She explains everything to its fullest, she's been eager to get me pregnant but my body isn't willing. She has tried everything under ivf but now ivf is my only option and I'm excited to do that. I have friends that go to her and have had successful pregnancies from her
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
She's a fast talker but if you don't understand something she will explain
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
The staff are all extremely nice, dr harris, is very detailed and she doodles on paper just like myself. She asks is I have questions, explains all details
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
I did hsg and it showed blocked tubes, she told me she thought she could open them in surgery, I did surgery which she removed endometriosis and cyst that were in my fingers and told me she got the dye through my tubes and we had a six month window so start trying immediately. The next 2 months I was on femera 2.5 then up to 5 mg. When I was still getting negatives we combined clomid with femera and went in for ultrasounds along with trigger shot. 5 months later tried iui and it didn't work so after that we done another hsg and it shows blocked tubes.
Describe your experience with the nursing staff at East Tennessee IVF & Andrology Center.
Extremely friendly and nice, I haven't had a whole lot of interaction with them but the times I have, they were great
Describe your experience with East Tennessee IVF & Andrology Center.
The clinic is small but just right. It had just what the doctor needs. It's never crowded and that's what I like the most. I never felt rushed. It's easy to get to not far from my home. With it not always being extremely busy I know I won't be there forever waiting because I am too impatient
Describe the costs associated with your care under Gayla Harris at East Tennessee IVF & Andrology Center.
I don't remember exact cost, I do have insurance so I paid my deductible and the surgery with all included was about a grand, the iui was 300 clomid was 35 the injection was 100
10
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
10
10
Age 36 - 37
3 IUI
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
We were unsure of Dr. Harris in our first visit because she is a little quirky. However, we could tell right away how knowledgeable she is and how dedicated she is to what she does. We quickly warmed up to each other. She has always treated us with kindness, compassion, and respect. We trust her completely.... Dr. Harris handles all of her patients herself...we see her each time we go in. She treats me as an individual...not just as another run of the mill patient. She is kind and caring and appropriately funny.
The strengths [of East Tennessee IVF & Andrology Center] are that it's small and the staff knows you. Dr. Harris and her team are extremely dedicated. I can't think of any weaknesses.... Amanda is the only nurse in the practice, so you really start to feel as if the small team is family. She is compassionate and caring and makes you feel like a person, not a number.
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
We were unsure of Dr. Harris in our first visit because she is a little quirky. However, we could tell right away how knowledgeable she is and how dedicated she is to what she does. We quickly warmed up to each other. She has always treated us with kindness, compassion, and respect. We trust her completely.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
To give her beyond one visit...she can come across as very blunt and a little quirky the first time you meet her, but she quickly warms up and is one of the best doctors...if any speciality...that I've ever seen.
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
Dr. Harris handles all of her patients herself...we see her each time we go in. She treats me as an individual...not just as another run of the mill patient. She is kind and caring and appropriately funny.
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
Low AMH=clomid. Developed cyst, wouldn't go away=cyst removal. Femara for one cycle. 1/2 Femara and 1/2 follistim for the next to up egg production (without hyperstimulating). Developed 2 cysts. Birth control for 2 weeks and then rescan before starting cycle on follistim. Trigger shot used each time.
Describe your experience with your nurse at East Tennessee IVF & Andrology Center. (Assigned nurse: Amanda)
Amanda is the only nurse in the practice, so you really start to feel as if the small team is family. She is compassionate and caring and makes you feel like a person, not a number.
Describe your experience with East Tennessee IVF & Andrology Center.
The strengths are that it's small and the staff knows you. Dr. Harris and her team are extremely dedicated. I can't think of any weaknesses.
Describe the costs associated with your care under Gayla Harris at East Tennessee IVF & Andrology Center.
$40 copay for visits. $300 for IUI. Trigger shots ($100) and follistim from Barron Pharmacy. Clomid and Femara covered through insurance.
Describe Gayla Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at East Tennessee IVF & Andrology Center.
N/A
10
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
5
4
Age 26 - 28
10 Fertility Medications
Endometriosis
PCOS
Uterine Fibroids
European
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Harris is forthcoming, knowledgeable, and fast paced. It's hard to keep up with her while she's speaking but if you can, you will learn a ton. She's very willing to give you all the information she can and increase your knowledge and understanding of the process, medications, risks, alternatives... All I've experienced is doing the exact same thing over and over...When I actually five minutes of her time she was very personable, caring, and informative
Without fail, I have to call for test results every time. One time they [East TN IVF] could not find them and had to get them from the lab again (via email I presume). I've gone to pick up prescriptions only to find they've not been called in. I've had to ask about specific blood tests they've mentioned I needed because they never scheduled them...Strengths are small staff, more intimate, female doctor who is very knowledgeable. Weaknesses are the fast pace, rude nursing staff
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
Dr. Harris is forthcoming, knowledgeable, and fast paced. It's hard to keep up with her while she's speaking but if you can, you will learn a ton. She's very willing to give you all the information she can and increase your knowledge and understanding of the process, medications, risks, alternatives. Sometimes she does gods over things and if you don't ask for further explanation she will move right along. I've heard her described as being aggressive in treatment, but I'll I've experienced is doing the exact same thing over and over.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Bring a notebook, ask questions, try to deal with Dr. Harris and Darlene, not the rest of the nursing staff.
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
When I actually five minutes of her time she was very personable, caring, and informative
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
We used ovulation induction, mid cycle monitoring by ultrasound and timed intercourse. Ovulation was usually inducted by a round of femara and an HCG trigger shot. The rationale was that lack of ovulation seemed to be my biggest hindrance, due to PCOS. I ovulated each cycle but no pregnancy. We then had a HSG scan performed which revealed a blocked Fallopian tube.
Describe your experience with the nursing staff at East Tennessee IVF & Andrology Center.
I believe Darlene is the office manager and she is personable, efficient, and gets things done. The main nurse is Amanda. In person she is friendly, but over the phone is a different story. She sighs and seems upset if you try to ask questions, she tries to hang up before you finish talking. I had to ask her to check my chart to look at prior test results to see if the current results showed improvement or not, something she should have done automatically. I know it's a busy office but things are getting missed and I don't like being talked to like I'm a nuisance, especially when this is not cheap!
Describe your experience with East Tennessee IVF & Andrology Center.
Strengths are small staff, more intimate, female doctor who is very knowledgeable. Weaknesses are the fast pace, rude nursing staff
What specific things went wrong at East Tennessee IVF & Andrology Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at East Tennessee IVF & Andrology Center.
Without fail, I have to call for test results every time. One time they could not find them and had to get them from the lab again (via email I presume). I've gone to pick up prescriptions only to find they've not been called in. I've had to ask about specific blood tests they've mentioned I needed because they never scheduled them
5
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
8
8
Age 25 - 26
2 Fertility Medications
PCOS
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Successful
Dr. Harris was SO SMART and I trusted her completely. She did exactly as she said, diagnosed my issues correctly and got me pregnant (I delivered a healthy baby girl). My only issue with her was that I rarely understood what she was talking about and she wasn’t great at using layman’s terms with me...I had surgery to remove uterine fibroids (never caught be my OB-GYN where I had tried two rounds of Clomid with no ovulation due to my PCOS). After surgery, we did two rounds of Femara with an HCG trigger shot and timed intercourse (first round I DID ovulate, but no pregnancy, the second round was successful and ended in a healthy pregnancy and baby).
The office ladies [at East Tennessee IVF & Andrology Center] were AMAZING (Darlene at front desk and nurse Amanda) and remembered me and my family every time I came in. When I did get pregnant I felt like they celebrated with me...It’s just a small clinic, but it always seemed clean, friendly, and organized. Their equipment did seem a little outdated (particularly sonogram machines). They were great when about halfway through my treatment my insurance changed to one they did not accept and were patient with payment plans, etc.
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
Dr. Harris was SO SMART and I trusted her completely. She did exactly as she said, diagnosed my issues correctly and got me pregnant (I delivered a healthy baby girl). My only issue with her was that I rarely understood what she was talking about and she wasn’t great at using layman’s terms with me.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Make sure you understand what the treatment plan is and don’t be afraid to ask questions if she’s spoken too fast or with complicated terms you didn’t quite understand.
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
The office ladies were AMAZING (Darlene at front desk and nurse Amanda) and remembered me and my family every time I came in. When I did get pregnant I felt like they celebrated with me.
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
I had surgery to remove uterine fibroids (never caught be my OB-GYN where I had tried two rounds of Clomid with no ovulation due to my PCOS). After surgery, we did two rounds of Femara with an HCG trigger shot and timed intercourse (first round I DID ovulate, but no pregnancy, the second round was successful and ended in a healthy pregnancy and baby).
Describe your experience with your nurse at East Tennessee IVF & Andrology Center. (Assigned nurse: Amanda- I believe her only nurse)
Amanda (nurse) was amazing as was Darlene (front desk). They remembered me every time, used my first name, and seemed genuinely disappointed after my negative pregnancy test as well as super excited for my positive! Just a super sweet support system.
Describe your experience with East Tennessee IVF & Andrology Center.
It’s just a small clinic, but it always seemed clean, friendly, and organized. Their equipment did seem a little outdated (particularly sonogram machines). They were great when about halfway through my treatment my insurance changed to one they did not accept and were patient with payment plans, etc.
Describe the costs associated with your care under Gayla Harris at East Tennessee IVF & Andrology Center.
I paid out of pocket completely for my last cycle. With tests, medications, ultrasounds, etc. I paid about $500.
8
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
2
1
Age 35
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Other
Income $100K - $199K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Gayla Harris was a] Terrible communicator. Did not explain things on a “normal patient” level. You should know most general stuff going in or you will be made to feel stupid. Zero compassion. Treated like a number - very hurtful. Definitely made a hard situation even harder, especially mentally.... As soon as she realized my lack of response to meds she told me she would no longer see me after 6 cycles.
[The nurses at East TN IVF & Andrology Center- Knoxville were] Unorganized. VERY little general fertility knowledge. NO compassion/empathy. Hard to get answers from... Demand answers. Be ready to be sent on your way if you have a low AMH or don’t produce more than 5 eggs. She [Dr. Gayla Harris] will not treat you bc it makes her numbers look bad.... As soon as she realized my lack of response to meds she told me she would no longer see me after 6 cycles.
How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
Terrible communicator. Did not explain things on a “normal patient” level. You should know most general stuff going in or you will be made to feel stupid. Zero compassion. Treated like a number - very hurtful. Definitely made a hard situation even harder, especially mentally.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Take a notebook. Write EVERYTHING down. Ask questions. Do NOT hesitate to call and ask more.
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
As soon as she realized my lack of response to meds she told me she would no longer see me after 6 cycles.
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
Clomid... then Clomid + Femara x2, then Femara + Follistim x 2.
Describe your experience with the nursing staff at East Tennessee IVF & Andrology Center.
Unorganized. VERY little general fertility knowledge. NO compassion/empathy. Hard to get answers from
Describe your experience with East Tennessee IVF & Andrology Center.
Take notes. Take patience and a strong head/heart. Ask questions. Demand answers. Be ready to be sent on your way if you have a low AMH or don’t produce more than 5 eggs. She will not treat you bc it makes her numbers look bad.
Describe Gayla Harris's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at East Tennessee IVF & Andrology Center.
An
What specific things went wrong at East Tennessee IVF & Andrology Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Gayla Harris
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
East Tennessee IVF & Andrology Center
Knoxville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources