Emory University Reproductive Center

7 doctors work here

Rated 8.6
Strongly recommend: 68%Neutral: 22%Don't recommend: 9%8.6
68% strongly recommend
71 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.2
7.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
851
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Atlanta
550 Peachtree Street
Atlanta, GA 30308

5 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 39
Black or African-American
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kawwass initially did a good job with communicating about my test results (which were all good results). Then I noticed that her primary focus became trying to capitalize as much as possible from the insurance. She negatively influenced me into a unneeded surgery without explaining all the risk. I initially went for reproductive counseling, NEVER had an issue with infertility, left worst off than when I came.
The only reason I originally chose this [Emory University Reproductive Center] clinic was because of the location and the “Emory” name. This particular doctor has disgraced that name. I’m deeply disappointed...Throughout the different test, the nurses never smiled or introduced themselves. Instead, appeared to be unhappy to be there or uncomfortable around a African-American woman ( they were all white by the way).
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass does not appear to care for Blacks!!! Dr. Kawwass initially did a good job with communicating about my test results (which were all good results). Then I noticed that her primary focus became trying to capitalize as much as possible from the insurance. She negatively influenced me into a unneeded surgery without explaining all the risk. I initially went for reproductive counseling, NEVER had an issue with infertility, left worst off than when I came. FYI…I had been completely healthy my entire life.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Please don’t go there, especially if you’re black (African-American). She and her team does not appear to have any empathy or concern for our kind, only our money.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Hello. Please do not go there….ESPECIALLY if you’re black!!! I felt like just a number once Dr. Kawwass became aware of my good insurance through my employer. Her entire goal appeared to get paid as much as possibly from my treatment. Therefore, negatively influencing me into a surgery that I did not need. I only originally came to Dr. Kawwass for reproductive counseling. Instead left in worst condition.FYI I have been completely healthy my entire life. In my opinion, the Covid Pandemic has led her (and maybe other doctors) to now be primarily concerned with the numbers and $$$.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Surgery became her only primary focus, not pregnancy!!! Unneeded surgery!!
Describe your experience with the nursing staff at Emory University Reproductive Center.
Throughout the different test, the nurses never smiled or introduced themselves. Instead, appeared to be unhappy to be there or uncomfortable around a African-American woman ( they were all white by the way).
Describe your experience with Emory University Reproductive Center.
Please don’t go there!! The only reason I originally chose this clinic was because of the location and the “Emory” name. This particular doctor has disgraced that name. I’m deeply disappointed. Dr. Kawwass did not appear to have my sincere interest as a primary focus.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Didn’t get to that part…
What specific things went wrong at Emory University Reproductive Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
I was not fully informed of the risk associated with the unneeded surgery I was influenced to have.
0
Doctor
Jennifer Kawwass
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Emory University Reproductive Center
Atlanta
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
0
Age 37 - 38
1 IVF
Unexplained
Income $100K - $199K
2nd of 3 Docs
2 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Schirmer is very good at explaining biological issues. However, he does not know all the in's and outs of financial repercussions or timing of ordering prescriptions, so there was a lot of non-communication between him and his support staff...always ask follow-up questions and what if scenarios. "What are my next steps? Who should I contact? What if my medication doesn't come in time? If I miss an appointment or am 15 minutes late, what should I do?"
There are multiple [Emory University Reproductive Center] nurses that will read your messages in the portal. The portal does not allow a "reply" feature, and their names are not found in the portal...My insurance covered my first round, but very little medication. $7k total after insurance...[clinic error]They didn't submit orders to the pharmacy multiple times in my case. Which led to scraping my treatment half way through 1 round, and also having to delay another round.
How was your experience with David Austin Schirmer III at Emory University Reproductive Center?
Dr Schirmer is very good at explaining biological issues. However, he does not know all the in's and outs of financial repercussions or timing of ordering prescriptions, so there was a lot of non-communication between him and his support staff.
What's one piece of advice would you give a prospective patient of David Austin Schirmer III at Emory University Reproductive Center?
always ask follow-up questions and what if scenarios. "What are my next steps? Who should I contact? What if my medication doesn't come in time? If I miss an appointment or am 15 minutes late, what should I do?"
During treatment, were you treated like a number or a human with David Austin Schirmer III at Emory University Reproductive Center?
The care team uses online portals to communicate, and were extremely poor at doing so. There were multiple nurses reading my messages, and they wouldn't read previous conversation threads, so they'd ask similar questions or not answer my questions. And it took at least 24 hours to receive any form of response. I would call their after hours line frequently with questions, and they'd respond with "i'll enter your question into the portal". Due to this poor communication, I had 2 months of cancelled treatment because I couldn't get prescriptions sent in time or ordered correctly. Horrible.
Describe your experience with the nursing staff at Emory University Reproductive Center.
There are multiple nurses that will read your messages in the portal. The portal does not allow a "reply" feature, and their names are not found in the portal. It is a nightmare. I've been to 2 other fertility places, and they both use better systems and communicate in a timely manner without shuffling cases.
Describe your experience with Emory University Reproductive Center.
The Clinic stinks. They forgot to take my payments, with-held treating me until the balance of my previous treatment was sorted out with my insurance, and they don't answer their phones. It feels like no one knows what they're doing because you can't reach them, or there are too many cooks in the kitchen.
Describe the costs associated with your care under David Austin Schirmer III at Emory University Reproductive Center.
My insurance covered my first round, but very little medication. $7k total after insurance
What specific things went wrong at Emory University Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Emory University Reproductive Center.
They didn't submit orders to the pharmacy multiple times in my case. Which led to scraping my treatment half way through 1 round, and also having to delay another round.
8
Doctor
David Austin Schirmer III
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
Emory University Reproductive Center
Atlanta
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
7
NPS
5
Age 31 - 34
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Kawwass is very blunt, but she does make you feel taken care of. I do feel a little bit like a number, and I wish that her care was a bit more holistic...[new patient advice] Be ready to take notes, come informed, and ask a lot of questions. She is very smart and blunt, but you can meet her with being informed yourself so that you are not learning the basics there with her and can dig into more important questions or things that are specific to you.
[Emory University Reproductive Center] Strengths are that they have lots of appointments and seem to always be able to accommodate my scheduling needs. Weaknesses are that I do not feel like I have had enough time or personal experience with my doctor...If we pursue IVF the cost will be at least $20,000 per needed cycle. If we do an IUI that will be only around $1,000.00
How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is very blunt, but she does make you feel taken care of. I do feel a little bit like a number, and I wish that her care was a bit more holistic. Sometimes I worry that she doesn't take into account our whole fertility picture, but it's hard to see considering we have not started treatment yet.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
Be ready to take notes, come informed, and ask a lot of questions. She is very smart and blunt, but you can meet her with being informed yourself so that you are not learning the basics there with her and can dig into more important questions or things that are specific to you.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass is very blunt. She has been good so far, but I feel like her treatment could be more thorough. Overall I am happy with her care so far.
Describe your experience with the nursing staff at Emory University Reproductive Center.
Some of the nurses are super nice and helpful, while others just made me feel like I was a piece of meat walking through the office. I wish that they would be a bit more personal.
Describe your experience with Emory University Reproductive Center.
Strengths are that they have lots of appointments and seem to always be able to accommodate my scheduling needs. Weaknesses are that I do not feel like I have had enough time or personal experience with my doctor.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
If we pursue IVF the cost will be at least $20,000 per needed cycle. If we do an IUI that will be only around $1,000.00. It seems expensive, but variable.
What specific things went wrong at Emory University Reproductive Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Emory University Reproductive Center.
Once my husband was ordered to take a test and went to the location for the test, but the doctor/clinic had not actually called it in. This was an inconvenience for us as we had to physically return to the clinic and ask them to order the test for him, then physically return to the location for the test.
7
Doctor
Jennifer Kawwass
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
Emory University Reproductive Center
Atlanta
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2015, Unsuccessful
NPS
5
NPS
2
Age 35
5 IUI
Unexplained
1st of 2 Docs
IVF With Other Docs
3 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Strengths: Dr. Spencer is a good doctor and her interns/fellow were fantastic! ...Dr. Spencer was wonderful. She made sure to give details on what was going one, why she chose the meds she did, and what she thought our outcome would be...Dr. Spencer always made me feel welcomed. She was polite, courteous, gentle, and always showed compassion...My experience overall with her as a doctor was positive.
Weaknesses: Emory's billing department, front desk management, and nurses lack of communication and not knowing which patient you are and mixing up important, details regarding appointments and medication...The nursing staff was nice...they messed up our appointments multiple times, and gave us wrong information about the medications I was supposed to take and when...Beware of Emory and their lack of communication
How was your experience with Jessica Spencer at Emory University Reproductive Center?
As stated before, Dr. Spencer always made me feel welcomed. She was polite, courteous, gentle, and always showed compassion. Her staff also were wonderful to deal with. My experience overall with her as a doctor was positive.
What's one piece of advice would you give a prospective patient of Jessica Spencer at Emory University Reproductive Center?
Beware of Emory and their lack of communication, lack of billing communication, and nurses not always knowing what medicines you are prescribed.
During treatment, were you treated like a number or a human with Jessica Spencer at Emory University Reproductive Center?
Dr. Spencer was wonderful. She made sure to give details on what was going one, why she chose the meds she did, and what she thought our outcome would be. The reason we left her practice was due to other issues dealing with Emory.
Describe the protocols Jessica Spencer used in your cycles at Emory University Reproductive Center and their degree of success.
When seeing Dr. Spencer, I was undergoing IUIs. From what I can recall, I was on Clomid, Clomid's sister drug, but can't remember the other medicines prescribed. I also can't remember much about the protocols. It was a couple of years ago and I have moved past this experience.
Describe your experience with the nursing staff at Emory University Reproductive Center.
The nursing staff was nice. However, they never remembered our names (I can sort of understand this, there are a lot of patients), they messed up our appointments multiple times, and gave us wrong information about the medications I was supposed to take and when. A few times, I had to call Dr. Spencer personally to get correct information. Very frustrating.
Describe your experience with Emory University Reproductive Center.
Strengths: Dr. Spencer is a good doctor and her interns/fellow were fantastic! Weaknesses: Emory's billing department, front desk management, and nurses lack of communication and not knowing which patient you are and mixing up important, details regarding appointments and medication.
Describe the costs associated with your care under Jessica Spencer at Emory University Reproductive Center.
I do not remember the costs.
Describe Jessica Spencer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
Just that when the doctor thinks it right to transfer two, go with it.
What specific things went wrong at Emory University Reproductive Center?
  • Lost appointments
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
I have already stated the problems in the prior boxes.
5
Doctor
Jessica Spencer
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
2
Clinic
Emory University Reproductive Center
Atlanta
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2015, Unsuccessful
NPS
8
NPS
6
Age 31
3 IUI
PCOS
Black or African-American
Income $50K - $99K
1st of 3 Docs
2 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Bowling did her absolute best to help me and help me understand everything i had going on i would definitely go back to see her. She checked on me after my IUI the three times i had it with her was unsuccessful and she was able to tell me my next steps but I wasn't financially ready to take those steps and she understood and told me she will be there when I needef to come back
Expensive, busy but attentive and great doctors. Flexible schedule open sometimes on Saturday. Sometimes they [Emory University Repro Ctr] were over booked and ot was long wait times. The area was always busy traffic and I really like Dr bowling so I drove far to see her.... Dr. Bowling did her absolute best to help me and help me understand everything i had going on i would definitely go back to see her.
How was your experience with Meaghan Bowling at Emory University Reproductive Center?
Dr. Bowling did her absolute best to help me and help me understand everything i had going on i would definitely go back to see her. She checked on me after my IUI the three times i had it with her was unsuccessful and she was able to tell me my next steps but I wasn't financially ready to take those steps and she understood and told me she will be there when I needef to come back
What's one piece of advice would you give a prospective patient of Meaghan Bowling at Emory University Reproductive Center?
Be prepared financially if possible
During treatment, were you treated like a number or a human with Meaghan Bowling at Emory University Reproductive Center?
Very professional and caring
Describe your experience with the nursing staff at Emory University Reproductive Center.
In a rush
Describe your experience with Emory University Reproductive Center.
Expensive, busy but attentive and great doctors. Flexible schedule open sometimes on Saturday. Sometimes they were over booked and ot was long wait times. The area was always busy traffic and I really like Dr bowling so I drove far to see her.
What specific things went wrong at Emory University Reproductive Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
8
Doctor
Meaghan Bowling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Emory University Reproductive Center
Atlanta
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5