Extend Fertility

2 doctors work here

Rated 9.1
Strongly recommend: 74%Neutral: 17%Don't recommend: 9%9.1
74% strongly recommend
82 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.7
9.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.5
9.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.8
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,242
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Extend
200 West 57th Street
New York, NY 10019

82 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2023, 28 Eggs Frozen
NPS
10
NPS
10
Age 35 - 37
2 Egg Freezing
European
Income $500K+
Consultant
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I could not have been more impressed with Dr. Klein from our initial meeting and then had the most enjoyable experience with him for 2 rounds of egg freezing. He was always prompt and personable in email. I feel like I lucked out to have one of the best fertility doctor's in the world to oversee my treatment...extremely knowledgable and data-driven...He came through a personal recommendation, and I can see why, he was the best. We felt that he was extremely informative. In our first consultation, he met with us for over an hour to answer all of our questions and provided us useful graphs for us to understand the journey ahead
Extend Fertility is an amazing clinic. Dr. Klein and his staff are professional, data-driven, and communicative throughout the whole process. Extend Fertility's pricing is transparent and easy to understand. I visited other clinics that had really convoluted pricing and were double the price. I am so happy with my selection of Extend Fertility...The nursing staff was very nice and quick to do the blood draws. Any time I had questions, the team would be available to answer anything for me.
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein was extremely knowledgable and data-driven and we felt so comfortable and confident in our egg freezing journey. We visited 4 other clinics before deciding on Dr. Klein and Extend Fertility. He came through a personal recommendation, and I can see why, he was the best. We felt that he was extremely informative. In our first consultation, he met with us for over an hour to answer all of our questions and provided us useful graphs for us to understand the journey ahead. Dr. Klein performed my first egg freezing surgery and while I was nervous at the beginning, he put my nerves at bay. He is realistic and helped to level set our expectations. We actually retrieved and froze more eggs than we were predicting both egg freezing cycles, which just felt like such an overall win for a great experience with better than expected results. I could not recommend Dr. Klein more enthusiastically and anytime one of my friends states that they are looking into fertility treatment I sing the praises to go to Dr. Klein. He is the best.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
Definitely spend time with Dr. Klein to understand your own projected outcomes from all of his data & graphs.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Dr. Klein was the best Doctor we found to do our fertility treatment. We went to 4 other clinics before deciding on Extend Fertility and we were blown away with our initial consultation with Dr. Klein. He sat down with us for over an hour and explained more to me about egg freezing then I felt I learned from all 4 other clinics combined (and even FertilityIQ courses). He had a powerpoint presentation and was super data driven. I could not have been more impressed with Dr. Klein from our initial meeting and then had the most enjoyable experience with him for 2 rounds of egg freezing. He was always prompt and personable in email. I feel like I lucked out to have one of the best fertility doctor's in the world to oversee my treatment.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
I did not have any reactions or symptoms to the strategies provided. I do not recall the protocol or treatment plan.
Describe your experience with your nurse at Extend Fertility.
The nursing staff was very nice and quick to do the blood draws. Any time I had questions, the team would be available to answer anything for me.
Describe your experience with Extend Fertility.
Extend Fertility is an amazing clinic. Dr. Klein and his staff are professional, data-driven, and communicative throughout the whole process. Extend Fertility's pricing is transparent and easy to understand. I visited other clinics that had really convoluted pricing and were double the price. I am so happy with my selection of Extend Fertility.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
I paid $6,200 for the egg freezing treatment & $4,549 for the medication.
Describe Joshua Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
This is not relevant.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein truly cares about the patient. Optimal results is an individualized thing and it cannot be compared to others...Not only did he take the time to explain it in the way I would understand it but also in a very compassionate way which I appreciated and realized was necessary for me to get through the process...
There's always a sense of privacy and respect. The waiting room is never full. appointments are very on time. If you are late they are super accommodating and understanding...I knew if I had any questions I could call [the Extend Fertility nurses] any time and even multiple times and I would not be made to feel less than. In short-they really do truly care about the individual..
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein truly cares about the patient. Optimal results is an individualized thing and it cannot be compared to others. This was explained to me and thank God he did help me obtain those results! The process is not an easy one but choosing Dr. Klein should be.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Dr. Klein is so real and down to earth. As a doctor I was expecting him to explain the science without any human component. Thankfully I was wrong. Not only did he take the time to explain it in the way I would understand it but also in a very compassionate way which I appreciated and realized was necessary for me to get through the process.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
I started with his standard protocol for my initial lab results. About half way through the dosage was adjusted. The results were very positive.
Describe your experience with the nursing staff at Extend Fertility.
They were always so kind and patient. At times I repeated my questions for clarify and I was already responded to with compassion and understanding. I knew if I had any questions I could call any time and even multiple times and I would not be made to feel less than. In short-they really do truly care about the individual.
Describe your experience with Extend Fertility.
There's always a sense of privacy and respect. The waiting room is never full. appointments are very on time. If you are late they are super accommodating and understanding. The office itself has a very modern feel and is always clean. No discussions every take place in the waiting area no matter how insignificant it may seem.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
I don't know the exact cost but it was certainly more reasonable than another clinic I had inquired about. Not only are they less expensive but I would make the choice to use Extend even if the cost was more.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
7
NPS
8
Age 38 - 39
2 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Business Executive
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
Dr. G has a good bedside manner--straightforward but warm. He is decisive about the treatments he pursues but makes sure you feel on board with each stage of treatment. He definitely seems like he knows his stuff and answers questions thoroughly and explains the science behind his decisions without being dismissive.
Extend is a clean, modern, well-run clinic with a fantastic nursing staff. Affordability is a priority for them, and I appreciate their transparent pricing and care with managing the financial aspects of the process. I felt very well supported and treated with care and dignity...I can't say enough good things about the nurses and support staff at Extend. After a horrifying few visits to a different clinic, walking into Extend felt like a breath of fresh air. They're incredibly organized, competent, and supportive. I never felt like I was falling through the cracks, and everyone greeted me by name despite it being a very busy practice. Kezia, specifically, as my patient coordinator, was truly a gem.
How was your experience with Michael Guarnaccia at Extend Fertility?
Dr. G has a good bedside manner--straightforward but warm. He is decisive about the treatments he pursues but makes sure you feel on board with each stage of treatment. He definitely seems like he knows his stuff and answers questions thoroughly and explains the science behind his decisions without being dismissive.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Extend Fertility?
The monitoring sessions can be brief, so if you have questions make sure to have a list ahead of time. Contact him by email if needed.
During treatment, were you treated like a number or a human with Michael Guarnaccia at Extend Fertility?
Dr. G is friendly and upbeat and present for the majority of my monitoring sessions (or as much as needed on request). He takes my questions seriously and is encouraging but realistic.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Kezia Onel)
I can't say enough good things about the nurses and support staff at Extend. After a horrifying few visits to a different clinic, walking into Extend felt like a breath of fresh air. They're incredibly organized, competent, and supportive. I never felt like I was falling through the cracks, and everyone greeted me by name despite it being a very busy practice. Kezia, specifically, as my patient coordinator, was truly a gem.
Describe your experience with Extend Fertility.
Extend is a clean, modern, well-run clinic with a fantastic nursing staff. Affordability is a priority for them, and I appreciate their transparent pricing and care with managing the financial aspects of the process. I felt very well supported and treated with care and dignity.
Describe the costs associated with your care under Michael Guarnaccia at Extend Fertility.
$6000 per retrieval, $3000 per thaw/fertilization, PGT $300 per embryo.
Describe Michael Guarnaccia's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
They prefer eSET and PGT. This was what I planned to do anyway...not sure if they require it.
7
Doctor
Michael Guarnaccia
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
3
NPS
6
Age 22
1 IVF
Ashkenazi Jewish
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt that Dr. Maslow was definitely educated and intelligent and when I did get to speak with her, she was very willing to explain everything. However, after the initial consultation, I did not see her once. She was not at any of my monitoring appointments and did not perform my egg retrieval. After the retrieval, she did call me with the results, even though they were worse than we hoped
The [Extend Fertility] clinic is very organized. Your calls are answered and nurses call back quickly. Everyone is very nice and professional and you feel taken care of by the support staff. The only issue I had was communication with the nurses and doctor. The clinic itself is very nice though...The nurses were not always up to date on the latest decisions that had been made.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
I felt that Dr. Maslow was definitely educated and intelligent and when I did get to speak with her, she was very willing to explain everything. However, after the initial consultation, I did not see her once. She was not at any of my monitoring appointments and did not perform my egg retrieval. After the retrieval, she did call me with the results, even though they were worse than we hoped. It took two weeks to get a phone call with her after my cycle. I felt that this was completely unacceptable. She did not encourage me to email or call her with any questions and overall I did not feel supported at all.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Advocate for yourself and ask questions
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
Dr Maslow was always nice when we spoke, however I felt that she did not communicate often enough and I was left with many questions and confusion a lot of the time
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I had two vials of menopur and gonal. At a certain point the menopur was increased the three vials and cetrotide was added. My cycle was not nearly as successful as we had hoped it would be.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Avigayil Edelman )
The care coordinator was extremely helpful and always called me back quickly answering all of my questions. I felt that the nursing team in general did not take the time to make sure that the patient fully understood the instructions or results. They didn’t offer any information, you had to ask every single question if you wanted answers
Describe your experience with Extend Fertility.
The clinic is very organized. Your calls are answered and nurses call back quickly. Everyone is very nice and professional and you feel taken care of by the support staff. The only issue I had was communication with the nurses and doctor. The clinic itself is very nice though.
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
We did not get to that point as we had no healthy embryos
What specific things went wrong at Extend Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Extend Fertility.
The nurses were not always up to date on the latest decisions that had been made. They would call me and say things like “start estrogen patches so we can do your next cycle in 10 days” and I would just be confused because I hadn’t even spoken the the doctor about my last cycle and had not made any decisions about upcoming ones
3
Doctor
Bat-Sheva Maslow
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
10
Age 23 - 28
1 IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $0 - $49K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein is a very sought after dr. which makes getting a consultation with him quite difficult. However it was worth the wait as we got quite good results with him. With a diagnoses of unexplained infertility he told us our best bet was IVF which although expensive and hard to hear saved us a lot of pain and heartache. We did get the results we wanted with IVF....With unexplained infertility we took our chances with clomid and iui. We were told not to continue past 3-4 cycles as that would be expensive and we’d not likely see results. We continued with ivf
The clinic [at Extend Fertility] is hi-tech modern and clean. They recently expanded their offices and waiting room. It has enough seating for patients and spouses. They have everything onsite including a lab and sterilized procedure room...The nurses and staff and extend are exceptional. It seems like a couple of nurses are assigned to each patient for the duration of treatment. They say the facts gently but as they are. I never felt rushed on a phone call and my calls were always returned.
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein is a very sought after dr. which makes getting a consultation with him quite difficult. However it was worth the wait as we got quite good results with him. With a diagnoses of unexplained infertility he told us our best bet was IVF which although expensive and hard to hear saved us a lot of pain and heartache. We did get the results we wanted with IVF.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
Trust the process.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Dr. Klein employs the kindest nurses and staff who say the facts gently but as they are.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
With unexplained infertility we took our chances with clomid and iui. We were told not to continue past 3-4 cycles as that would be expensive and we’d not likely see results. We continued with ivf and got the results we wanted.
Describe your experience with the nursing staff at Extend Fertility.
The nurses and staff and extend are exceptional. It seems like a couple of nurses are assigned to each patient for the duration of treatment. They say the facts gently but as they are. I never felt rushed on a phone call and my calls were always returned.
Describe your experience with Extend Fertility.
The clinic is hi-tech modern and clean. They recently expanded their offices and waiting room. It has enough seating for patients and spouses. They have everything onsite including a lab and sterilized procedure room.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
Most recent procedure done was a transfer. Cost of that was $2250 flat rate which included bloodwork and ultrasounds.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 20 Eggs Frozen
NPS
10
NPS
10
Age 36
1 Egg Freezing
PCOS
Ashkenazi Jewish
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Guarnaccia met with me for my initial consultation after my AMH testing and explained my potential for egg retrieval, while carefully managing expectations due to the fact that not all factors can be controlled. He told me what drug protocol I would be using and tweaked it towards the end of my cycle (lowering it a bit), which was clearly the right decision because I was very happy with the outcome.
I was initially concerned about working full time and going into the [Extend Fertility] clinic every other day (and every day towards the end), assuming it was going to be a timely process. Extend Fertility did a great job of getting me in and out in under a half hour, and called me promptly after my visits to give me my drug protocol. All the nurses I dealt with for bloodwork and ultrasounds were friendly and easy to talk to which really helped.
How was your experience with Michael Guarnaccia at Extend Fertility?
Dr. Guarnaccia met with me for my initial consultation after my AMH testing and explained my potential for egg retrieval, while carefully managing expectations due to the fact that not all factors can be controlled. He told me what drug protocol I would be using and tweaked it towards the end of my cycle (lowering it a bit), which was clearly the right decision because I was very happy with the outcome.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Extend Fertility?
I did a lot of my own research and knew what to expect, so I didn’t have to ask many questions. I’d say that you should take advantage of your initial consultation with him and come prepared with questions.
During treatment, were you treated like a number or a human with Michael Guarnaccia at Extend Fertility?
Dr. Guarnaccia carefully explained my AMH results and gave me an idea of what I could expect if I pursued egg freezing. He was really warm and friendly during our initial meeting, and didn’t rush me at all.
Describe the protocols Michael Guarnaccia used in your cycles at Extend Fertility and their degree of success.
Dr. Guarnaccia told me that my AMH level showed I had PCOS, and he put me on the lowest drug protocol. Towards the end of my cycle, I was told to skip my menopur injection, which was the right move— if my estrogen was any higher, I’d probably develop Ovarian Hyperstimulation Syndrome.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Chelsea)
My fertility advisor, Chelsea, told me to email her with any questions I had after we met and she walked me through the process. I emailed her on and off for months, until I actually started my egg retrieval. She always emailed me back the same day and was very helpful.
Describe your experience with Extend Fertility.
I was initially concerned about working full time and going into the clinic every other day (and every day towards the end), assuming it was going to be a timely process. Extend Fertility did a great job of getting me in and out in under a half hour, and called me promptly after my visits to give me my drug protocol. All the nurses I dealt with for bloodwork and ultrasounds were friendly and easy to talk to which really helped.
Describe your experience with your monitoring appointments at Extend Fertility.
I was able to request times within their monitoring window that suited my commute from south Brooklyn. I don’t think I ever waited longer than 5-7 minutes to be seen each time, and after my bloodwork was done, my ultrasounds followed quickly. I was generally in and out each time in under a half hour.
Describe the costs associated with your care under Michael Guarnaccia at Extend Fertility.
I paid $6500 for the egg retrieval and approximately $2500 for the medications.
10
Doctor
Michael Guarnaccia
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
7
NPS
8
Age 34
1 Egg Freezing
Only Doc Seen
Neutral
Neutral
Successful
Dr. Maslow was candid and took the time to ask me my understanding and knowledge. She was very direct and sometimes a bit more understanding/soft and caring approach would have been helpful . For example, while discussing my progress mid-cycle and that I was slower than expected, the communication was very direct and matter-of-fact. I think I would’ve preferred some more validation of the challenges associated with the process.
The [Extend Fertility] clinic staff warmly welcomed me each morning I came. They (mostly) patiently answered questions I had in my afternoon phone calls...The care coordinator was organized, efficient, and very responsive and responsible whenever I contacted her...The clinic is efficient and mostly warm/caring staff. I wish they would’ve had primary nurse(s), so that I would know that a concern I discussed with someone one day, I could follow up on with the same nurse another day, rather than sharing all over again. If there’s a staff person who you are more comfortable with, request them!
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow was candid and took the time to ask me my understanding and knowledge. She was very direct and sometimes a bit more understanding/soft and caring approach would have been helpful . For example, while discussing my progress mid-cycle and that I was slower than expected, the communication was very direct and matter-of-fact. I think I would’ve preferred some more validation of the challenges associated with the process.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Don’t hesitate to speak up and share questions or concerns and advocate for yourself. If you ask, she will take the time to answer. But you have to initiate/ask first.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
The clinic staff warmly welcomed me each morning I came. They (mostly) patiently answered questions I had in my afternoon phone calls. When I requested to speak with Dr. Maslow, my request was received and arrangements made for us to speak, rather than brush aside my concerns.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Avigayil)
The care coordinator was organized, efficient, and very responsive and responsible whenever I contacted her. I needed paperwork completed and different prescriptions and she took care of it all. I did not have a primary nurse(s), which would’ve been helpful. On the day I received my trigger call, a nurse I had never spoken with called with my instructions which were different than what a different nurse (who I had spoken with numerous times) told me. I was disappointed to hear from someone new (to me) on my last day. When I requested to speak with a nurse in the clinic and by phone, they were mostly very responsive, compassionate, and patient with my questions.
Describe your experience with Extend Fertility.
The clinic is efficient and mostly warm/caring staff. I wish they would’ve had primary nurse(s), so that I would know that a concern I discussed with someone one day, I could follow up on with the same nurse another day, rather than sharing all over again. If there’s a staff person who you are more comfortable with, request them!
What specific things went wrong at Extend Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Extend Fertility.
I got my phone call with trigger instructions and they contradicted other information I had been told by a different nurse in the clinic earlier that same day. When I questioned the nurse on the phone, she tried to brush aside my comments/concerns. Later in the afternoon, the original nurse I had spoken with called me and I straightened everything out with her.
7
Doctor
Bat-Sheva Maslow
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
4 of 5
8
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, 15 Eggs Frozen
NPS
10
NPS
10
Age 27 - 30
1 Egg Freezing
Latinx
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. G was professional, kind, knowledgeable, and very action-oriented. I left every appointment feeling confident in our plans and next steps. When he realized that I may need extra monitoring, he made sure that he was doing the ultrasounds so that he could have the most accurate data (since numbers may be different depending on who is doing the ultrasound). I found that to be so comforting.
Extend was incredible. Everyone was so professional as well as compassionate, which is so important during a time like this. The facilities were clean and they didn't feel like a doctor's office, which is always a plus for me. I was also seen on time always and was in and out which was great. The staff was always available to answer my questions.
How was your experience with Michael Guarnaccia at Extend Fertility?
Dr. G was professional, kind, knowledgeable, and very action-oriented. I left every appointment feeling confident in our plans and next steps. When he realized that I may need extra monitoring, he made sure that he was doing the ultrasounds so that he could have the most accurate data (since numbers may be different depending on who is doing the ultrasound). I found that to be so comforting.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Extend Fertility?
Use him - you won't regret it!
During treatment, were you treated like a number or a human with Michael Guarnaccia at Extend Fertility?
Dr. G was incredible every step of the way. I was recommended to him by my CEO and I went for a consult before I was ready to do egg freezing. He gave me such valuable information and I immediately felt comfortable with him. When I was ready to pursue egg freezing I decided to shop around a bit and I had a horrible experience. Dr. G got on the phone with me for 30 minutes and explained how my other experience was likely not accurate and gave me actionable next steps and assured me we were going to figure this out.
Describe the protocols Michael Guarnaccia used in your cycles at Extend Fertility and their degree of success.
Dr. G started me on a higher dosage of hormones because my AMH was low. We realized that my body was responding well to the hormones and in fact, my hormone levels were going up quicker than the eggs were maturing. Because of that, I had to go in for more visits than expected and he changed the course of my treatment a bit.
Describe your experience with Extend Fertility.
Extend was incredible. Everyone was so professional as well as compassionate, which is so important during a time like this. The facilities were clean and they didn't feel like a doctor's office, which is always a plus for me. I was also seen on time always and was in and out which was great. The staff was always available to answer my questions.
Describe your experience with your monitoring appointments at Extend Fertility.
Quick and organized.
Describe the costs associated with your care under Michael Guarnaccia at Extend Fertility.
I was covered by insurance so I paid about $400 in copays for the medication.
10
Doctor
Michael Guarnaccia
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 24 Eggs Frozen
NPS
10
NPS
9
Age 36
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein's level of expertise and professionalism was head and shoulders above any Dr. I've worked with in any women's medical practice. He was kind, patient, and very knowledgeable. I think his combination of expertise and humanity help him customize the best course of treatment for me. The results I had with him were better than predicted and most importantly for me I felt well taken care of throughout the process...answers questions directly and clearly...
The clinic staff, phlebotomists, and sonographers [at Extend Fertility] all exhibited a high level of quality of care and professionalism. . The staff communicated information and answered questions. There were some miscommunications when they switched my advisors at Extend, however, they were very kind about trying to clarify when they missed information and I reached out about it...
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein's level of expertise and professionalism was head and shoulders above any Dr. I've worked with in any women's medical practice. He was kind, patient, and very knowledgeable. I think his combination of expertise and humanity help him customize the best course of treatment for me. The results I had with him were better than predicted and most importantly for me I felt well taken care of throughout the process.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
My favorite thing about Extend is the way that Dr. Klein and the staff communicated information and answered questions. They made me feel empowered to be a part of the process and not like a number in a factory line. Dr. Klein answers questions directly and clearly. At the previous place, I went to I was told a lot "not to worry" whereas Dr. Klein didn't tell me how to feel instead he told me the actual information I needed and had the patience to answer all my questions. He (and the clinic) were also extremely accommodating of personal requests to customize my experience and make me comfortable.
Describe your experience with the nursing staff at Extend Fertility.
The clinic staff, phlebotomists, and sonographers all exhibited a high level of quality of care and professionalism. . The staff communicated information and answered questions. There were some miscommunications when they switched my advisors at Extend, however, they were very kind about trying to clarify when they missed information and I reached out about it.
Describe your experience with Extend Fertility.
An egg retrieval is a physical, emotional, and financial burden. There are multiple people handling your care and I think that in order to ensure a smooth process you really need to do your research and know how to advocate for yourself.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
9
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
4 of 5
Nursing Staff
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 16 Eggs Frozen
NPS
10
NPS
10
Age 37
1 Egg Freezing
Ashkenazi Jewish
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Klein. explained the process and statistics during my consultation appointment and gave me all the time to ask questions and he answered any and all that I had. He was factual and present and the information was very clear. I felt confident choosing Dr Klein as my doctor...I wished that the video instructions for the medications was available as a print-out so that I would have had the visual to glance at all at once and not need to skim through videos to find answers to your questions...
Extend Fertility is an excellent clinic. Their staff was always happy and welcoming when I was in the office for appointments.. They are beyond wonderful. I did however wish I had known beforehand what to expect at my first monitoring appointment...The nursing staff was so pleasant to interact with. They were focused and attentive to me as a client and always had answers to all my questions...I wished that the video instructions for the medications was available as a print-out so that I would have had the visual to glance at all at once and not need to skim through videos to find answers to your questions...
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein. explained the process and statistics during my consultation appointment and gave me all the time to ask questions and he answered any and all that I had. He was factual and present and the information was very clear. I felt confident choosing Dr Klein as my doctor.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
I wished that the video instructions for the medications was available as a print-out so that I would have had the visual to glance at all at once and not need to skim through videos to find answers to your questions.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Every person I encountered (aside from one, post-procedure) throughout the entire process- from initial consultation, through all the paperwork and finally during the actual prep and retrieval, was more than pleasant to deal with. Everyone seemed so happy to be there for me as a patient and was so ready to help with every and anything.. I shared so many laughs with so many staff members along the way. Everyone was pretty busy, I'm sure, but all gave me all the time and patience in the world.
Describe your experience with the nursing staff at Extend Fertility.
The nursing staff was so pleasant to interact with. They were focused and attentive to me as a client and always had answers to all my questions
Describe your experience with Extend Fertility.
Extend Fertility is an excellent clinic. Their staff was always happy and welcoming when I was in the office for appointments.. They are beyond wonderful. I did however wish I had known beforehand what to expect at my first monitoring appointment.
Describe your experience with your monitoring appointments at Extend Fertility.
Monitoring appointments were great. The nurse would show me my growing follicles on the screen and we'd chat and have laughs. The monitoring appointment were fine.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, 16 Eggs Frozen
NPS
9
NPS
10
Age 39
1 Egg Freezing
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
my interactions with Dr Klein were very limited but really positive...he was warm and professional and instilled confidence in me...returned my call quickly and calmly reassured me...I had opted work with the NP Valerie directly rather than one of the doctors and she was great. She set realistic expectations and was open to all my questions and concerns....
the whole experience with the clinic [Extend Fertility] was professional, efficient and friendly. I never had to wait long at appointments and anytime I called or emailed with a question I always received a quick response...The entire nursing staff was great, everyone was friendly and professional...I had opted work with the NP Valerie directly rather than one of the doctors and she was great. She set realistic expectations and was open to all my questions and concerns...
How was your experience with Joshua Klein at Extend Fertility?
This is kind of a tricky question to answer in the confines of how these reviews are set up. After my consultation I was given the option of the doctors and their availability and opted to go with the NP Valerie as she had the earliest availability and I didn't feel like I was dealing with anything complicated enough that would require the mental assurance of needing to work directly with a doctor. So my interactions with Dr Klein were very limited but really positive. On my first night of medication I accidentally doubled the dose and called in a panic. This was after hours and he was on-call and returned my call quickly and calmly reassured me this wasn't a big deal. My other interaction with him was him doing my retrieval and he was warm and professional and instilled confidence in me.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
Natalie prescribed me Menpur and Follistem, and then Ganirelex. I'm older and combined with my AMH levels I was on a pretty high dose of medication and ended up having to increase the dosages from the original estimations.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Valerie Shafren)
I had opted work with the NP Valerie directly rather than one of the doctors and she was great. She set realistic expectations and was open to all my questions and concerns. The entire nursing staff was great, everyone was friendly and professional. I have deep thin veins in my arms so doing blood draws is not an easy or fun task and having to do it nearly every day during the monitoring time period was extremely unpleasant but the nurses always did the best they could to make taxing and painful experience as quick as possible.
Describe your experience with Extend Fertility.
I thought the whole experience with the clinic was professional, efficient and friendly. I never had to wait long at appointments and anytime I called or emailed with a question I always received a quick response. The only time I had to wait was for my actual procedure which started an hour and half late but they were apologetic and communicative about the wait the whole time.
Describe your experience with your monitoring appointments at Extend Fertility.
I tended to opt for the later end of the monitoring time window and never had any issues getting appointments or waiting. And they were always accommodating if I was running a bit behind as long as I was there in the window.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
The cost was $6400 for the cycle which was after a 10% discount I received from my associated benefit company. The medications ended up being around $6000 which was a lot more than the original estimation but I was on high doses that ended up having to be increased event higher.
9
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 14 Eggs Frozen
NPS
10
NPS
10
Age 35
1 Egg Freezing
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Maslow explained the process and procedure clearly and answered my questions. She treated me with respect and delineated expectations based on my lab work and ultrasound results. Her work with me yielded good results and I had a good experience in her care overall. Although I was not awake during the egg retrieval, I felt that I was in good hands.
The clinic made the process as financially feasible as possible. Extend partners with fertility organizations and pharmacies to help patients receive a discount on expensive medications and the procedure itself. The staff were always friendly and welcoming, and treated me with respect...The staff were friendly and answered all of my questions. Their instructions were always clear.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Maslow explained the process and procedure clearly and answered my questions. She treated me with respect and delineated expectations based on my lab work and ultrasound results. Her work with me yielded good results and I had a good experience in her care overall. Although I was not awake during the egg retrieval, I felt that I was in good hands.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Ask questions.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
I was spoken to with respect and given autonomy to make my own decisions regarding my care. The staff were also friendly.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
My medication dosage was adjusted based on my lab work and ultrasound results every other day to two days.
Describe your experience with your nurse at Extend Fertility.
The staff were friendly and answered all of my questions. Their instructions were always clear.
Describe your experience with Extend Fertility.
The clinic made the process as financially feasible as possible. Extend partners with fertility organizations and pharmacies to help patients receive a discount on expensive medications and the procedure itself. The staff were always friendly and welcoming, and treated me with respect.
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
The total cost not including storage was $9336
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
8
NPS
10
Age 29
1 IVF
Ashkenazi Jewish
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Successful
My husband and I had a really nice phone consultation with Dr Klein, he made us feel very comfortable and confident to do another retrieval. Although it would have been nice to see him maybe one time before the retrieval, I did feel like I was in good hands. I ended up having a very successful cycle...Every night was monitored very closely to ensure a good cycle...
It’s [Extend Fertility] really clean, the secretary is really nice. They have a cute little bar with snacks and coffee. It feels light in the waiting room, modern and great overall energy. The nurses call daily to let you know what to take, they are really nice and patient...I thought the ones [nurses] that did the blood work could have been more experienced, some were better than others. I really enjoyed the nurses who did the ultrasounds...
How was your experience with Joshua Klein at Extend Fertility?
My husband and I had a really nice phone consultation with Dr Klein, he made us feel very comfortable and confident to do another retrieval. Although it would have been nice to see him maybe one time before the retrieval, I did feel like I was in good hands. I ended up having a very successful cycle
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
To ask to meet him at least one time in person.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
I really felt like he made sure my cycle was a lot better than my last one. Every night was monitored very closely to ensure a good cycle
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
He made sure to up my injections when needed.
Describe your experience with the nursing staff at Extend Fertility.
I thought the ones that did the blood work could have been more experienced, some were better than others. I really enjoyed the nurses who did the ultrasounds.
Describe your experience with Extend Fertility.
It’s really clean, the secretary is really nice. They have a cute little bar with snacks and coffee. It feels light in the waiting room, modern and great overall energy. The nurses call daily to let you know what to take, they are really nice and patient.
8
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 25 - 26
2 IVF
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein not only provided the utmost medical care, regarding all treatments performed, but he always made sure to address the psychological aspect of all that I was going through, and always suggested ways to help me cope and to not feel alone...Dr. Klein strongly recommended transferring only 1 embryo, especially since my embryo's had PGT-A testing and only genetically normal embryo's were being transferred...
Extend Fertility is an incredible clinic. They are located in midtown Manhattan, making it super accessible and easy to get to...a wide range of morning monitoring hours, making it easy to accommodate your schedule.Everyone there is so kind and so friendly...The nurses are easily accessible, whether it's over the phone or in person, which makes it easy to have your questions answered. Additionally, a really big perk of Extend, is that it has an additional office/OR on the floor above its main clinic - This means that all procedures to be done happen in the same building, no hospitals to go to, just convenient and easy.
How was your experience with Joshua Klein at Extend Fertility?
Fertility is unique, where everything is so tailored to the individual person - What works for some, may not work well for another, and therefore, having a great doctor, who tailors treatment to you, the individual, is so important. Additionally, fertility treatment has an immense emotional and psychological component to it, thats crucial for your doctor/care team to address and be conscientious of. As a patient of Dr. Klein, you get the best of both worlds - You receive the most incredible medical care available, tailored to you and your specific needs/bodily responses, in addition to having the most caring and compassionate doctor imaginable. Dr. Klein not only provided the utmost medical care, regarding all treatments performed, but he always made sure to address the psychological aspect of all that I was going through, and always suggested ways to help me cope and to not feel alone. There's truly not enough words/ways for me sing my praises to Dr. Klein. He is one of kind, incredibly knowledgeable, skilled, and so compassionate - Anyone going through fertility treatment/preservation would be lucky to be a patient of his.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
Don't hesitate to see him! You will not regret it! Whether its for fertility preservation or treatment, he is the best of the best, and you will be so taken care of and feel so happy under his care.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Dr. Klein, and all of the Extend Fertility team, made my experience so personal; I always felt cared about, I always felt like my questions and concerns were being validated, and I always felt like a conscious effort was made to make me feel as good and as happy as possible. Going through IVF can get really tough, both physically and emotionally, and I always felt like those tough aspects were addressed; whether is was by a nurse calling me with instructions, sonographers at monitoring appointments, for really by anyone I encountered or spoke with at Extend, my well-being was always addressed and I always felt truly cared about. Not once throughout the almost year and a half I spend there did I ever feel like a number - I always felt cared about, and like my care was personalized.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
I originally started seeing Dr. Klein due to recurrent pregnancy loss. During my last pregnancy, before starting IVF w/ PGT-A, Dr. Klein thought out of the box, and prescribed me progesterone and lovenox, in the hopes that those medications would help sustain the pregnancy. When my pregnancy resulted in a miscarriage, we decided to pursue IVF with PGT-A testing, in hopes of transferring a genetically normal embryo and subsequently achieving a healthy, viable pregnancy. Since I am relatively young, with a normal ovarian reserve, I responded well to the stimulation medications, and had, what I believe to be a pretty normal stim's cycle protocol (the same protocol was used for both of my egg retrieval cycles) - Menopur, Follistim, Ganirelix, and a Luprolide Trigger. Both cycles yielded over 35 eggs, majority of which fertilized.
Describe your experience with the nursing staff at Extend Fertility.
I have nothing but great things to say about the nursing staff at Extend Fertility. The nurses play a huge role in your overall treatment, as daily instructions and next steps are usually relayed by them. With that said, I'm so grateful for all of the nurses at Extend. They were all always so kind, so genuine, and so patient. They never made me feel rushed while on the phone with them, and they were always more than happy to address any questions or concerns that I raised. They showed tremendous compassion, and always tried to accommodate my schedule as best as possible. The nurses truly enhanced my overall care at Extend and always made me feel so cared about. When, after a long time, I had success, the nurses truly shared in my joy with me, and it was evident how much they cared and how genuinely happy they were for me.
Describe your experience with Extend Fertility.
Extend Fertility is an incredible clinic. They are located in midtown Manhattan, making it super accessible and easy to get to. The clinic was just renovated, and it is beyond beautiful, clean, and truly a pleasure to be in. They have a wide range of morning monitoring hours, making it easy to accommodate your schedule.Everyone there is so kind and so friendly - Even though its a fertility clinic, the environment is calm, serene, and overall a pleasant and enjoyable place to be. The nurses are easily accessible, whether it's over the phone or in person, which makes it easy to have your questions answered. Additionally, a really big perk of Extend, is that it has an additional office/OR on the floor above its main clinic - This means that all procedures to be done happen in the same building, no hospitals to go to, just convenient and easy.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
I don't remember the specifics of my costs, but I do remember it being highly affordable, especially compared to other Manhattan clinics.
Describe Joshua Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
Dr. Klein strongly recommended transferring only 1 embryo, especially since my embryo's had PGT-A testing and only genetically normal embryo's were being transferred. I completely agree with this approach, and was a big proponent of transferring 1 embryo as well. When, after 2 of my transfers/FET's failed/did not result in a pregnancy, before moving on to another transfer cycle, Dr. Klein recommended a short break, and he performed the Endometrio test/biopsy as well. When the biopsy results came back as receptive, I suggested/asked if transferring 2 embryo's could be done the next time around, in hopes of increasing the chances that at least 1 would implant - Dr. Klein still suggested that I transfer only 1, but said he was willing to transfer 2, since he understood the logic/reasoning behind my request. Needless to say, that transfer was, thank God, successful. At the end of the day however, had Dr. Klein been adamant about still transferring only 1 embryo, I would have happily went along with it - I completely trust him, and know he has his reasonings for doing things certain ways.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Klein is extremely knowledgeable with years of experience in the field. He took the time to walk us through expectations, addressing our fears and concerns. He is very data driven, which as a data nerd I loved. He was very straight forward and gave us realistic expectations for our particular case. He was always available by email for questions & made us feel really confident throughout the entire process...
All of the nurses are Extend are amazing! They did a great job during all of the monitoring appointments as well as giving post appointments instructions for medications...They are very transparent from the start including pricing which was a big deal for us as we had to pay out of pocket (my insurance didn’t cover any infertility procedures). They took amazing care of us & we look forward to going back to them as we grow our family...
How was your experience with Joshua Klein at Extend Fertility?
We are so happy we decided to go with Dr Klein and Extend Fertility. Dr Klein is extremely knowledgeable with years of experience in the field. He took the time to walk us through expectations, addressing our fears and concerns. He is very data driven, which as a data nerd I loved. He was very straight forward and gave us realistic expectations for our particular case. He was always available by email for questions & made us feel really confident throughout the entire process.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
Don’t be afraid to ask questions & to reach out. Dr Klein is a wealth of knowledge.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
One of the things we loved about Dr. Klein was his strong communication. He would always answer emails with any questions we had or would be happy to jump on a call. Communication was very important to us when deciding on a doctor / clinic.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
For our egg retrieval process we utilized the following drugs - menopur, follistim and ganirelix. I was on high dosages for all drugs due to my low AMH levels. We only had to do 1 egg retrieval process as this resulted in 6 genetically normal embryos. Given mine & my husbands age (late 20s early 30s) Dr Klein gave us a high confidence rating that 6 genetically normal embryos will yield in 2 children, potentially even 3. We were always on board for genetic testing so there was no persuasion needed by the clinic. They also did ICSI. For the frozen embryo transfer I did oral estrogen, progesterone suppositories and progesterone in oil shots. My progesterone levels were border line low hence the need for both suppositories and intramuscular shots. I was weaned off at about 10 weeks gestation. The first (and only) frozen embryo transfer worked and we now have a son.
Describe your experience with the nursing staff at Extend Fertility.
All of the nurses are Extend are amazing! They did a great job during all of the monitoring appointments as well as giving post appointments instructions for medications.
Describe your experience with Extend Fertility.
No negatives for the clinic. They did an amazing job and we will be forever grateful for them! They are very transparent from the start including pricing which was a big deal for us as we had to pay out of pocket (my insurance didn’t cover any infertility procedures). They took amazing care of us & we look forward to going back to them as we grow our family.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
The egg retrieval process not including medication or genetic testing was $11,000. Genetic testing was an additional cost of about $2000 (done by an outside lab) Medication costs were roughy $4000 for the egg retrieval. The frozen embryo transfer not including medication was $3000. Medication for the transfer was covered by insurance.
Describe Joshua Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
Dr Klein does not transfer more than one embryo at a time. He told us the goal is to have a healthy full term pregnancy, and transferring multiple embryos increases the chances of multiples which are usually higher risk pregnancies. We believe he does what’s best for his patients.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
9
NPS
8
Age 34
Black or African-American
Income $50K - $99K
Lawyer
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
Dr. Maslow was very nice and communicated everything well to me. I've only had one consultation with her so far but I have no complaints, everything went well. I look forward to having more appointments with her once I start the process...She took the time to explain the entire egg freezing process to me and also answered al the questions I had. I didn't feel rushed and felt like I had her undivided attention and felt very comfortable speaking to her....
The clinic [Extend Fertility] was quiet and spacious, taking into consideration social distancing. Everything was organized and I was in and out fairly quickly...The first appointment I had with the nurses was very quick and easy. just one quick blood draw...if the patient is looking for a female physician at this clinic. As the only female physician, I did have to wait a few extra weeks for an appointment....
How was your experience with Bat-Sheva Maslow at Extend Fertility?
experience went very well. Dr. Maslow was very nice and communicated everything well to me. I've only had one consultation with her so far but I have no complaints, everything went well. I look forward to having more appointments with her once I start the process
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
I think to just be patient if the patient is looking for a female physician at this clinic. As the only female physician, I did have to wait a few extra weeks for an appointment.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
She took the time to explain the entire egg freezing process to me and also answered al the questions I had. I didn't feel rushed and felt like I had her undivided attention and felt very comfortable speaking to her.
Describe the protocols Bat-Sheva Maslow used in your cycles at Extend Fertility and their degree of success.
I have not started treatment yet.
Describe your experience with the nursing staff at Extend Fertility.
The first appointment I had with the nurses was very quick and easy. just one quick blood draw.
Describe your experience with Extend Fertility.
The clinic was quiet and spacious, taking into consideration social distancing. Everything was organized and I was in and out fairly quickly. There was some construction as the clinic is expanding but the only signs of that were signs in the clinic space. Otherwise, I would have had no idea, there was no noise or disturbance that impeded the appointment
Describe the costs associated with your care under Bat-Sheva Maslow at Extend Fertility.
just over $10000
Describe Bat-Sheva Maslow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
N/A
9
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
1 IVF
European
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr G [Guarnaccia] is an extremely effective communicator who errs on the side caution when it comes to patient health, comfort and care. You're in good hands with Dr.G! He's extremely informed and patient and seems quite up-to-date in his field, he exceeded my expectations in every way...extremely warm and sweet...
The nursing staff [at Extend Fertility] needs work. Protocols were not explained adequately and getting written instructions was a problem. The insistence upon using the app was not pleasing to me. One nurse however was extraordinary >>> VALERIE. Her instructions and calls were thorough...the office staff are very lovely as are the girls who draw blood and perform ultrasounds. I always felt comfortable with them and i appreciate their kind demeanor.
How was your experience with Michael Guarnaccia at Extend Fertility?
Dr G is an extremely effective communicator who errs on the side caution when it comes to patient health, comfort and care. You're in good hands with Dr.G! He's extremely informed and patient and seems quite up-to-date in his field, he exceeded my expectations in every way.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Extend Fertility?
Book him!
During treatment, were you treated like a number or a human with Michael Guarnaccia at Extend Fertility?
Dr G is extremely warm and sweet
Describe your experience with the nursing staff at Extend Fertility.
The nursing staff needs work. Protocols were not explained adequately and getting written instructions was a problem. The insistence upon using the app was not pleasing to me. One nurse however was extraordinary >>> VALERIE. Her instructions and calls were thorough. Thank you Valerie.
Describe your experience with Extend Fertility.
I would recommend Extend strongly due to the Excellent staff, the office staff are very lovely as are the girls who draw blood and perform ultrasounds. I always felt comfortable with them and i appreciate their kind demeanor.
10
Doctor
Michael Guarnaccia
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
7
NPS
8
Age 42
2 IUI
Diminished Ovarian Reserve
Latinx
Income $50K - $99K
Professor
Only Doc Seen
Neutral
Neutral
Unsuccessful
He [Dr. Joshua Klein] explained what the procedure was about, and answered my questions...good bedside manners Cons: was late for appointment, like 1 h late, and didn't offered other alternatives. I think I should have tried ivf, but i didn't understand the benefit...He is very knowledgeable, but you have to ask many questions
[Extend Fertility] Strengths: very clean and welcoming ambiance. They have nice candies :) Weaknesses: far from my apartment and from public transportation. They were not open on Saturday. Waiting time was some times long...There were 2 nurses that were excellent, and were so skilled...It just happened one time. The nurse didn't explain about the medication.
How was your experience with Joshua Klein at Extend Fertility?
Pros: explain procedures, answered questions , good bedside manners Cons: was late for appointment, like 1 h late, and didn't offered other alternatives. I think I should have tried ivf, but i didn't understand the benefit
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
He is very knowledgeable, but you have to ask many questions
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
He explained what the procedure was about, and answered my questions
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
I don't remember the name.of the injection- but it was a doses of 150 units.
Describe your experience with the nursing staff at Extend Fertility.
They were very nice. There were 2 nurses that were excellent, and were so skilled
Describe your experience with Extend Fertility.
Strengths: very clean and welcoming ambiance. They have nice candies :) Weaknesses: far from my apartment and from public transportation. They were not open on Saturday. Waiting time was some times long
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
1000
What specific things went wrong at Extend Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Extend Fertility.
It just happened one time. The nurse didn't explain about the medication. She told.me.she will call me.back, but she didn't. When I finally I was able to get in touch it was too late to get the medication
7
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
8
Clinic
Extend Fertility
Extend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, 12 Eggs Frozen
NPS
8
NPS
10
Age 29 - 31
1 Egg Freezing
European
Income $500K+
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Successful
He [Dr. Guarnaccia] came across as highly professional, competent and trustworthy, as well as warm and personable...Dr G and I only spent limited time together in person – I spent the majority of time with the clinical team (nurses, patient care advocates etc) and Dr Maslow ended up performing my surgery because that's who was available on the day of my retrieval...
The patient care team and nurses are the heart and soul of Extend. They made it a dream experience, were SO warm and personable from day 1, and showed so much care for me. I spent much more time with them than I did with my doctors and was quick to jump into a second cycle based on the experience I had...I just wish they had more locations or an office downtown...
How was your experience with Michael Guarnaccia at Extend Fertility?
I always felt I was in safe hands with Dr Guarnaccia. On the occasions where we met, he gave me plenty of time to ask questions and I never felt rushed. He came across as highly professional, competent and trustworthy, as well as warm and personable. I'm pleased with the results I saw with him on my first round of egg freezing and will be going to him again for my second round.
What's one piece of advice would you give a prospective patient of Michael Guarnaccia at Extend Fertility?
As with any doctor, do some reading in advance and have a list of questions prepared. Make the most of valuable in-person time with the doctor. That being said, on the occasions where I had ad hoc questions (e.g. checking whether a new non-fertility-related medication was safe for me to use in conjunction with my egg freezing treatment), Dr Guarnaccia was highly responsive and came back via the clinical team very promptly and professionally.
During treatment, were you treated like a number or a human with Michael Guarnaccia at Extend Fertility?
My case was fairly uncomplicated, as a 31-year-old with no fertility problems. As such, Dr G and I only spent limited time together in person – I spent the majority of time with the clinical team (nurses, patient care advocates etc) and Dr Maslow ended up performing my surgery because that's who was available on the day of my retrieval.
Describe the protocols Michael Guarnaccia used in your cycles at Extend Fertility and their degree of success.
On my first egg freezing round, I believe my protocol was 225 Follistim and 1 vial of Menopur per day. We bumped it up to 2 vials of Menopur per day after about day 4 and then included Certrotide towards the end of the cycle. For my second egg freezing round, we are going to be slightly less conservative and do 2 vials of Menopur per day, likely stepping up to 3 vials at some point.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Kezia)
The patient care team and nurses are the heart and soul of Extend. They made it a dream experience, were SO warm and personable from day 1, and showed so much care for me. I spent much more time with them than I did with my doctors and was quick to jump into a second cycle based on the experience I had.
Describe your experience with Extend Fertility.
Strengths - competitive pricing, friendly with my insurance, amazing care & clinical team, will take the time to answer your questions no matter how many there are Weaknesses - I just wish they had more locations or an office downtown. Their location on 57th St was a slog from East Brooklyn for 5-7 visits
Describe the costs associated with your care under Michael Guarnaccia at Extend Fertility.
Round 1 - 6500K, Round 2 - 5500K. Medication was an additional 3K on top each time, although I have great insurance that covered 90% of everything
8
Doctor
Michael Guarnaccia
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, 44 Eggs Frozen
NPS
10
NPS
10
Age 36
2 Egg Freezing
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Klein was one of the most caring doctors I've ever met. He was very attentive and extremely thorough in answering my questions. He gave me his honest opinions when I asked tough questions...I never felt rushed and 2 different times when I questioned his methods, he gave me sound reasoning as to why he went the course he did. I truly respected his approach and his willingness to hear my concerns. His professionalism in tandem with his care was excellent...
Initial appointments [at Extend Fertility] can be hard to come by but once you're a patient, they take very good care of your scheduling concerns. Depending on the day you go, you may have a bit of wait because they are very busy in the mornings but it's really not too bad..Between my 2 cycles I worked with 3-4 of the nurses and many of the techs. They were absolutely incredible and took really great care and concern! They made a very vulnerable experience way better...
How was your experience with Joshua Klein at Extend Fertility?
I felt very safe as Dr. Klein's patient. I was very inquisitive and he took the time and patience to go through each of my questions. I never felt rushed and 2 different times when I questioned his methods, he gave me sound reasoning as to why he went the course he did. I truly respected his approach and his willingness to hear my concerns. His professionalism in tandem with his care was excellent. I would highly recommend him and in fact have done so many times over thus far.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
Ask questions, advocate for yourself and speak to someone who has gone through the process already in order to ask the right questions.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Dr. Klein was one of the most caring doctors I've ever met. He was very attentive and extremely thorough in answering my questions. He gave me his honest opinions when I asked tough questions.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
My protocol was 2 vials of Menopur and 300 GonalF/Follistim for days 1-4 or 5. On the 4th or 5th day, I was pushed to 3 vials of Menopur and took Ganirelix/Cetrotide as well until my trigger. My first cycle I had 1 less day of meds and got 23 eggs of which 18 were viable. My second cycle went 1 day longer and I got 26 eggs of which 26 were thankfully viable.
Describe your experience with the nursing staff at Extend Fertility.
Between my 2 cycles I worked with 3-4 of the nurses and many of the techs. They were absolutely incredible and took really great care and concern! They made a very vulnerable experience way better.
Describe your experience with Extend Fertility.
They are on top of their game. Initial appointments can be hard to come by but once you're a patient, they take very good care of your scheduling concerns. Depending on the day you go, you may have a bit of wait because they are very busy in the mornings but it's really not too bad. Ask questions. Be involved and question why they do what they do so that you feel as if you're involved with the process.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
Retrievals are around ~$6000 range and meds cost between another $3000-$4000 depending on what you need.
What specific things went wrong at Extend Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Extend Fertility.
At 1 appointment a different person checked me and gave a completely different picture as to what I should expect from cycle and it got me nervous. I spoke with my doctor later and he confirmed what he had originally told me and said to ignore the other doctor's comment and that he wasn't sure why he said that. Small hiccup that got cleared VERY quickly.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
9
NPS
9
Age 40
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Klein was extremely attentive to my feeling and while describing every step of the planned treatment in great detail he answered all my questions and concerns in frank but very courteous and considerate manner. When I half joked that he should stop referring to my age, he complied immediately and made sure that I understand exactly what is ahead without making me feel uncomfortable.
Only had a consultation, so it's hard to know,. The [Extend Fertility] staff overall was very courteous, I was able to get appointment very fast and they were very accommodating during my first appointment. Highly recommend it...Initial consult was $350...Dr. Klein was extremely attentive to my feeling and while describing every step of the planned treatment in great detail he answered all my questions and concerns in frank but very courteous and considerate manner
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein was extremely attentive to my feeling and while describing every step of the planned treatment in great detail he answered all my questions and concerns in frank but very courteous and considerate manner. When I half joked that he should stop referring to my age, he complied immediately and made sure that I understand exactly what is ahead without making me feel uncomfortable.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Dr. Klein was extremely attentive to my feeling and while describing every step of the planned treatment in great detail he answered all my questions and concerns in frank but very courteous and considerate manner. When I half joked that he should stop referring to my age, he complied immediately and made sure that I understand exactly what is ahead without making me feel uncomfortable.
Describe your experience with Extend Fertility.
Only had a consultation, so it's hard to know,. The staff overall was very courteous, I was able to get appointment very fast and they were very accommodating during my first appointment. Highly recommend it.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
Initial consult was $350, the rest we're still working out.
Describe Joshua Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
Due to my age and medical condition Dr. Klein recommended eSet.
9
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2021, Successful
NPS
9
NPS
9
Age 33 - 36
4 Egg Freezing
PCOS
2nd of 3 Docs
4 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My doctor [Dr. Joshua Klein] seemed nice and trustworthy. I think he really knew the best course of treatment for me. He managed my care very well. I wish there had been more explanations and more blunt answers to my questions...follitropin in a short protocol as far as I can tell, different kind of triggers, good results
very organized and a very good standard of care, up to date as far as I can tell, I think the results are good The [Extend Fertility] clinic is organized efficiently. On the downside it can be unpersonal and it can be hard to find the person, who knows you and you medical background...The treatment was very professional and good. Sometimes I would have liked more explanations about what was going on.
How was your experience with Joshua Klein at Extend Fertility?
My doctor seemed nice and trustworthy. I think he really knew the best course of treatment for me. He managed my care very well. I wish there had been more explanations and more blunt answers to my questions.
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
Write down all of your questions and expectations and bring them to an appointment.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
The treatment was very professional and good. Sometimes I would have liked more explanations about what was going on.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
follitropin in a short protocol as far as I can tell, different kind of triggers, good results
Describe your experience with your nurse at Extend Fertility.
I had a primary nurse for every cycle, communication wasn't always easy, but it worked usually well.
Describe your experience with Extend Fertility.
very organized and a very good standard of care, up to date as far as I can tell, I think the results are good The clinic is organized efficiently. On the downside it can be unpersonal and it can be hard to find the person, who knows you and you medical background.
Describe your experience with your monitoring appointments at Extend Fertility.
very efficient and worked well, I felt good about it.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
prices changed over time, it was a fixed price for one cycle, billing was fair and transparent and did not cause issues.
Describe Joshua Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Extend Fertility.
there was no transfer
What specific things went wrong at Extend Fertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Extend Fertility.
Some nurses were incredibly committed and very helpful. Some did not respond and caused organizational issues. It never resulted in a medical problem, though.
9
Doctor
Joshua Klein
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 29 Eggs Frozen
NPS
10
NPS
10
Age 36
3 Egg Freezing
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Klein] is honest and straightforward so as not to get your hopes up, but communicates information in a kind and empathetic way...He made himself available every time I asked him to speak again to ask more questions about what went wrong and made suggestions on what changes he would make to the protocol for the next round (while also letting me know we may not get better results the next time). He never gave me false hope, but I felt confident in his plan
Anything more complicated regarding questions about protocol, [the Extend Fertility nurses] would let me know they would relay to Dr. Klein and would call me back with an answer. They were consistent and reliable...They're really a great team - even the embryologists emailed me after I had questions the nurse couldn't answer. Advice to a new egg freezing patient: do your research - on the doctors, the lab, and the clinic. Understand how many eggs you want to freeze going into it, and how many cycles that may take
How was your experience with Joshua Klein at Extend Fertility?
Dr. Klein is fantastic. I was nervous about this process and came into the clinic for a second opinion after a not so great experience at what is considered the "top" fertility clinic in New York. I was hesitant about the whole process, and also came prepared with lots of questions, and felt completely comfortable moving forward by the time I left. He is honest and straightforward so as not to get your hopes up, but communicates information in a kind and empathetic way. I had a disappointing result after my first cycle and was devastated (my body just didn't respond to the meds as well as we had anticipated). Dr. Klein called and gave me the news himself and I could tell he was just as disappointed. He made himself available every time I asked him to speak again to ask more questions about what went wrong and made suggestions on what changes he would make to the protocol for the next round (while also letting me know we may not get better results the next time). He never gave me false hope, but I felt confident in his plan and decided to do two more rounds a year later. When I came back to the office, he remembered everything from our last round, we moved forward with the new protocol. I was stressed throughout the process but he was always available to answer questions (and I always had a lot of questions) and I always felt like he truly cared about the outcome. All of the changes he made to the protocol worked and I had two more retrievals with great results :)
What's one piece of advice would you give a prospective patient of Joshua Klein at Extend Fertility?
If you are unsure of anything or have questions, just ask! I had questions about my diet, different protocols, and a million other things. He was always open to listening to me and providing thorough explanations that helped to make me feel more at ease.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Everyone in the office is kind and helpful; they are efficient and understanding. I always felt like I was in good hands, whether with the nurse, sonogram technician or a doctor. They are friendly and make themselves available to answer questions as needed.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
All 3 rounds we used follistim and menopur at varying doses, as well as cetrotide. The first round used a lupron-only trigger. For the second round, I primed with estrogen patches with the rationale that it would help the follicles grow in cohort. I also started at a higher dose of follistim and used a dual-trigger to help the eggs mature. Third round we did the same as the second.
Describe your experience with the nursing staff at Extend Fertility.
I really only spoke with the nurses over the phone when they gave me instructions, and when I came in for my surgery. However, they were always knowledgable and answered any questions I had as they came up. Anything more complicated regarding questions about protocol, they would let me know they would relay to Dr. Klein and would call me back with an answer. They were consistent and reliable - I don't think I ever had to call to follow up on anything.
Describe your experience with Extend Fertility.
I think Extend is great at what they do. The office is clean, the staff is efficient, and it is run like a well-oiled machine. They are so much more affordable than other clinics in the city, but the doctors and staff are top notch. As I mentioned, before deciding on Extend, I went to one of the "top" research clinics in the city, and while I was ready and willing to pay 14k for at least one round of egg freezing, I had a really bad experience with the doctor relaying the wrong information and doing so in a rude a callous way. I am so glad I did my research and found Extend. I was able to do 3 rounds for about the same amount of money as one round of egg freezing elsewhere, with an amazing team, much better experience, and great results. They're really a great team - even the embryologists emailed me after I had questions the nurse couldn't answer. Advice to a new egg freezing patient: do your research - on the doctors, the lab, and the clinic. Understand how many eggs you want to freeze going into it, and how many cycles that may take. Make sure you feel comfortable with your doctor and the team you're working with - it's a stressful process, so do your best to limit additional stress as much as you can by making sure you feel you're in good hands.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
Each cycle was between $5k-6500. I know their prices have changed since the first time I was there, but each time I paid I was fully aware of the payment, and that was the only payment I had to make to the clinic which I appreciated. I know other clinics charge additional fees for blood work, consults, anesthesiologist, etc. I had to pay for my medications separately, which is standard. I paid out of pocket, and appreciated knowing this fee covered everything as it was one less thing to worry about during treatment.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Unexplained
Income $50K - $99K
Entrepreneur
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I am especially appreciative for a specific out-of-the-box decision he [Dr. Joshua Klein] made during my treatment that I believe contributed to the success of my first IVF cycle with him. I didn't feel like there were cookie-cutter protocols, but rather that each patient's success was given adequate thought...cares genuinely about each patient and it shows in his communication, responsiveness and throughout every step of the journey. I have never been disappointed.
I liked the extend fertility clinic. It's nicely designed! When you walk in for monitoring in the morning, you are greeted warmly (it's not a cold silent room like waiting rooms in fertility clinics are known for). Most of the staff knows you. Things run efficiently. I liked that there weren't set appointments for monitoring, you can just come in within a certain time range, at your convenience...Jordana, my IVF coordinator was extremely helpful and able to answer my questions throughout the process. She was super organized and helped with all the long-distance logistics too.
How was your experience with Joshua Klein at Extend Fertility?
Though there are plenty good doctors on the West Coast, there are none I found as caring and skilled as Dr. Klein. There is nothing like the peace-of-mind and reassurance that comes with fully trusting that your doctor has your best interest in mind. Personally, if I had to choose between a doctor who was extremely skilled, had great success rates, professional etc. vs a doctor who is kind caring and gentle - I would opt for the former, a doctor whose expertise I can rely on completely. But the greatest gift for me was that I didn't have to choose. He excels in both areas. I was comfortable to bring up any questions that I had and always received a clear and thorough response. He's fully present when he's with you and takes his time to explain things thoroughly.
During treatment, were you treated like a number or a human with Joshua Klein at Extend Fertility?
Not only does Dr. Klein stand "head & shoulders" above other Reproductive Endocrinologists that I've seen but he stands out among any doctor I've known. Dr. Klein cares genuinely about each patient and it shows in his communication, responsiveness and throughout every step of the journey. I have never been disappointed.
Describe the protocols Joshua Klein used in your cycles at Extend Fertility and their degree of success.
Although I do not remember the specific medications, I do remember feeling pretty decent throughout stimulation. I am especially appreciative for a specific out-of-the-box decision he made during my treatment that I believe contributed to the success of my first IVF cycle with him. I didn't feel like there were cookie-cutter protocols, but rather that each patient's success was given adequate thought.
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Valerie, Stephanie)
Jordana, my IVF coordinator was extremely helpful and able to answer my questions throughout the process. She was super organized and helped with all the long-distance logistics too. Most of our correspondence was by email. The nurses were great - everyone knows who you are. Always got a call from them pretty early in the day with the medication instructions, plus a clear email. If I had a question for them, I'd call and get a call back pretty quickly usually. Being able to email them would've been nice since often when I called they were on the phone with other patients, in a meeting etc - but it was fine, since they would call me back quickly. And if I ever had a very pressing question or situation and a nurse wasn't available that minute, there was always someway somehow that someone would be able to help me. As a team, they all cared.
Describe your experience with Extend Fertility.
I liked the extend fertility clinic. It's nicely designed! When you walk in for monitoring in the morning, you are greeted warmly (it's not a cold silent room like waiting rooms in fertility clinics are known for). Most of the staff knows you. Things run efficiently. I liked that there weren't set appointments for monitoring, you can just come in within a certain time range, at your convenience.
Describe the costs associated with your care under Joshua Klein at Extend Fertility.
Compared to other clinics they are significantly cheaper - and very transparent about costs. No surprises. Medications cost me even less than they projected.
10
Doctor
Joshua Klein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 34
1 Egg Freezing
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I met with [Dr. Bat-Sheva Maslow] when I first was thinking about starting the process and she was very clear about what I should expect and answered all my questions, she also called in a few days after my retrieval to check in and answer any other questions, which really made me feel like I was in great, caring hands...It was nice to start and end with Dr. Maslow, because of the familiarity. Also, she was very clear about expectations and had no problem answering all of my questions...
The staff at Extend Fertility as a whole was amazing. Everyone was so caring and had no problem answering questions...Lovely and caring staff. Good communication. Clean and organized facility. The nurses did a great job with communicating next steps and answering follow up questions. During treatment for egg retrieval it is a lot monitoring and blood work, but Extend Fertility was efficient, so that even when I had to go to work afterwards, it was a huge stress. I only wish that they had an Extend Fertility also in Brooklyn...I saw Dr. Guarnaccia and Dr. Maslow. Dr. Guarnaccia preformed my medical scan as well as my retrieval and Dr. Maslow met with me for my final follow up.
How was your experience with Bat-Sheva Maslow at Extend Fertility?
Dr. Guarnaccia is amazing. He performed my medical exam as well as my egg retrieval. He was so professional, but personable. I felt very comfortable asking questions and he was very clear with expectations. I truly felt like I was in great hands with Dr. Guarnaccia and I was. After the retrieval, I had almost no pain and the procedure went very smooth. I would highly recommend Dr. Guarnaccia to anyone considering egg retrieval. Dr. Maslow was great. I met with Dr. Maslow for my initial consultation and she reached out to follow up a few days after my procedure. It was nice to start and end with Dr. Maslow, because of the familiarity. Also, she was very clear about expectations and had no problem answering all of my questions. I would highly recommend Dr. Maslow to anyone considering egg retrieval.
What's one piece of advice would you give a prospective patient of Bat-Sheva Maslow at Extend Fertility?
Feel comfortable asking questions, because they both do a wonderful job making the patient feel comfortable and outlining clear expectations.
During treatment, were you treated like a number or a human with Bat-Sheva Maslow at Extend Fertility?
During my visits to Extend Fertility I saw Dr. Guarnaccia and Dr. Maslow. Dr. Guarnaccia preformed my medical scan as well as my retrieval and Dr. Maslow met with me for my final follow up. The process went very seamless and I had all of my questions answered. Dr.Guarnaccia is wonderful. I felt very comfortable under his care, especially for the actual egg retrieval. Following my procedure, I had no pain and the aftercare plan was very well communicated. I met with Dr. Maslow when I first was thinking about starting the process and she was very clear about what I should expect and answered all my questions, she also called in a few days after my retrieval to check in and answer any other questions, which really made me feel like I was in great, caring hands. I would highly recommend both doctors!
Describe your experience with your nurse at Extend Fertility. (Assigned nurse: Molly Spilka, Tamar Tenenbaum)
The staff at Extend Fertility as a whole was amazing. Everyone was so caring and had no problem answering questions. The communication was great during my procedure which made me feel so much more comfortable. Tamar my fertility advisor is amazing. She made me feel much more at ease each step, because she answered all of my questions and was very caring. Molly the nurse I worked with is also amazing. She clearly and thoroughly showed me how to mix and administer my medication. She took her time in explaining and answering any questions. If it was not for her, I do not think I would have been as comfortable administering my medication.
Describe your experience with Extend Fertility.
Extend Fertility Strengths: Lovely and caring staff. Good communication. Clean and organized facility. The nurses did a great job with communicating next steps and answering follow up questions. During treatment for egg retrieval it is a lot monitoring and blood work, but Extend Fertility was efficient, so that even when I had to go to work afterwards, it was a huge stress. I only wish that they had an Extend Fertility also in Brooklyn.
10
Doctor
Bat-Sheva Maslow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Extend Fertility
Extend
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5