Dr. Trolice was great during the initial visits. Once IVF was underway, the communication was lacking and the ball was dropped many times. The slowed embryo growth was not told to us until 30 minutes after we arrived for the embryo transfer. This didn't give us time to really consider our options. We felt rushed and uneasy about what was being presented so matter of factly. Getting directly in touch with Dr. Trolice even after the transfer was near impossible. He never went over the possible causes of our failed transfers with us.
The billing department [at Fertility CARE] is very easy to work with and get in touch with. They were always there to answer financial questions and guide me along the way. The nurse that I was assigned dropped the ball on too many important things. Communication as my biggest concern. I rarely knew what was going on and spent a lot of time trying to find information from anyone who would take a minute to speak to me. The lab closed for a couple weeks which delayed my embryo transfer and caused my GC to be on medication for an extended period of time, thus increasing the overall cost.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice was great during the initial visits. Once IVF was underway, the communication was lacking and the ball was dropped many times. The slowed embryo growth was not told to us until 30 minutes after we arrived for the embryo transfer. This didn't give us time to really consider our options. We felt rushed and uneasy about what was being presented so matter of factly. Getting directly in touch with Dr. Trolice even after the transfer was near impossible. He never went over the possible causes of our failed transfers with us. After spending thousands of dollars, we were out of money and no further ahead than when we started. After expressing my concerns about his practice, Dr. Trolice never reached out to rectify the situation.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I would advice prospective patients to seek treatment elsewhere. The nurse failed to communicate medication increases on 2 separate occasions which negatively effected our transfer. Communication is a major issue. If you seek treatment here, make it your daily job to call to make sure you have all necessary information. Dr. Trolice would order medication increases and we wouldn't find out until a week after the fact. We would have to call the after hours nurse to get any information because our assigned nurse was very hard to get in touch with.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Prior to stimulation, the staff was very attentive and easy to get in touch with. From the point of stimulation through my two embryo transfers, the nurse assigned to me was almost non-existent. It was hard to get ahold of her and she rarely had the information needed when I could reach her. The negative pregnancy test and then the chemical pregnancy that occurred were almost ignored. No information as to why the transfers failed were ever discussed but they were always quick to get you to sign up and pay for another transfer.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
High dosage on stimulation medications due to delayed response the first few days. Endometrial scraping for our gestational carrier but both were not helpful due to the timing of the scraping in comparison to the actual transfer date. The transfer date was delayed for each transfer, so the money spent for the scrapings were a complete waste.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
Amy has terrible communication skills, does not follow through with relaying information from the doctor, very hard to get in touch with, and shows little compassion considering the field that she's in.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The billing department is very easy to work with and get in touch with. They were always there to answer financial questions and guide me along the way. The nurse that I was assigned dropped the ball on too many important things. Communication as my biggest concern. I rarely knew what was going on and spent a lot of time trying to find information from anyone who would take a minute to speak to me. The lab closed for a couple weeks which delayed my embryo transfer and caused my GC to be on medication for an extended period of time, thus increasing the overall cost.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
Dr. Fees, administration fees, lab fees (these fees are in addition to any quote you receive about 4-6k)
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
The lab does not rate the embryos at all, so you can't make an educated decision on which embryo to transfer. I still don't know how they chose which embryo to transfer each time. Single embryo transfer is recommended for most under 35 years old.
What specific things went wrong at The IVF Center (formerly Fertility C.A.R.E.)?
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at The IVF Center (formerly Fertility C.A.R.E.).
Appointments were scheduled with assigned nurse but not put in the system. Error was only caught when my GC tried to confirm her appointment. Money was spent on procedures at the clinic (endometrial scraping) which were done too early and therefore ineffective during embryo transfer. During our last transfer, the transfer time was changed twice. Despite the change in time, we sat in the operating room for 45 minutes waiting for the doctor to arrive. During this transfer the nurse failed to let our GC know that her estrogen was too low and age needed to increase her estrogen medication that day. This error was made again two weeks later. We had to wait 3 extra days to here the results of our third beta because the nurse "forgot" to call us. The list of things that went wrong are too many to write.
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Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park