The IVF Center (formerly Fertility C.A.R.E.)

2 doctors work here

Rated 8.3
Strongly recommend: 61%Neutral: 20%Don't recommend: 19%8.3
61% strongly recommend
24 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
308
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Winter Park
5901 Brick Court
Winter Park, FL 32792
(407) 672-1106

24 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
10
10
Age 25 - 27
6 IUI
Anovulation
PCOS
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Trolice is incredibly knowledgeable. He is encouraging and never made me feel like all hope was lost. I do wish he looked at our charts thoroughly before I came in. Sometimes I felt like he didn't know who I was or anything about me and will ask me questions as if I'm new at the beginning of our meeting. But that's a minor critique.
The staff at Fertility CARE are incredible. I have no words to describe how much I love my care team. They care about you, they're empathetic, they're skillful. They feel like my family. I truly love them all...no real weaknesses. They get you in when you need to be seen, they're thorough. Best staff in the world. Billing isn't my favorite ( I know, is it ever anyone's?)
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr Trolice is incredibly knowledgeable. He is encouraging and never made me feel like all hope was lost. I do wish he looked at our charts thoroughly before I came in. Sometimes I felt like he didn't know who I was or anything about me and will ask me questions as if I'm new at the beginning of our meeting. But that's a minor critique. It doesn't make a dent in all that this clinic has done for me.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Ask questions! Call them if you need to, whatever you need. You're not bothering them, they want to help you! You're not a burden. These people are my life vests
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
There were one or two times that he met with me and I could tell he hadn't looked at my chart at all. Asking me questions as if I was brand new, or that he should know the answer to going into the appt. Other than that I absolutely love this clinic. Dr Trolice is very knowledgeable and encouraging. The nurses and M.A's have been fantastic, when our time of trying is over, it will be almost bittersweet because my partner and I love them all so much. I wish they were also a regular obgyn clinic so they could be my team for the entire journey.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
Each month: letrozole days 3-5, come back in a few days, check for follicle growth. I always had 1-3 mature follicles, ovidrel injection for ovulation, IUI 36hrs later. I have PCOS, so ovulation and cycles are always my problem. Each cycle I had follicle growth and the injection made me ovulate. I have not yet gotten pregnant, but my main PCOS issues with fertility I believe have been solved. One year ago I also did my ovarian laparoscopic surgery with Dr Jubiz, this was with Fertility CARE at a local hospital. I believe this greatly helped my body respond to the fertility medications.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Katrina)
The staff at Fertility CARE are incredible. I have no words to describe how much I love my care team. They care about you, they're empathetic, they're skillful. They feel like my family. I truly love them all. Katrina, Kiara, and Dr Stadtmauer have especially helped me. Again, I wish they were an obgyn clinic so I could have this team with me forever. I will truly hate leaving them.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
no real weaknesses. They get you in when you need to be seen, they're thorough. Best staff in the world. Billing isn't my favorite ( I know, is it ever anyone's?). I requested something be used as a credit bc I prepaid for a scan and then didn't need the appointment, no one called me back or replied, or fixed the problem. Don't sent me a bill and then not answer my questions. But again, literally everyone is so loving and kind. Sometimes the waits can be long, but it's very rare and please be understand. I waited a long time one day for a scan, but because there were multiple egg retrievals that day. That can't be controlled, they're trying to fit everyone in the best they can. I'm glad all of those women were seen. It was important. Be mindful of other women in the struggle. These people on staff are a Godsend.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
copays are nothing major. sperm washing is out of pocket. Insurance convered basically everything else. IVF will be pricey. We may need to go somewhere else which is heartbreaking.
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
I've done IUI so I am not able to speak on this.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2022, Successful
10
10
Age 30 - 34
1 IVF
Embryo Freezing
Male Factor
Latinx
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr. Trolice is very kind and explains things very well without being too overwhelming. He has a hopeful demeanor while also being realistic about the chances which I really appreciate. I always felt like I could trust him because of his knowledge and kindness. The one thing I’d critique is sometimes he has to be reminded of last appointment details.
Weaknesses: billing / insurance can be difficult to deal with. You’ll have to be ready to stay in top of them. Strength: Level of care is excellent and empathetic. The doctor is top notch and so are his staff...She is very kind, thorough, and makes herself available through email and phone...[monitoring appointments are] Very organized and quick
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice is very kind and explains things very well without being too overwhelming. He has a hopeful demeanor while also being realistic about the chances which I really appreciate. I always felt like I could trust him because of his knowledge and kindness. The one thing I’d critique is sometimes he has to be reminded of last appointment details.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Be persistent with billing and insurance needs. And be ready to feel welcomed and treated with kindness and care. The office feels more like a home than a facility. And the care and treatment is excellent.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice and the staff treat you with so much warmth and really care for how you’re feeling throughout the process. The only aspect that can improve is how billing and insurance matters are handled.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
I don’t know the specifics of my last cycle. My most recent was a FET and I was on BCP first, then on estrogen for a couple weeks before transfer, and then PIO shots right before and after transfer.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Cristina )
She is very kind, thorough, and makes herself available through email and phone. And super knowledgeable.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Weaknesses: billing / insurance can be difficult to deal with. You’ll have to be ready to stay in top of them. Strength: Level of care is excellent and empathetic. The doctor is top notch and so are his staff.
Describe your experience with your monitoring appointments at The IVF Center (formerly Fertility C.A.R.E.).
Very organized and quick. Always kind.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
12,000+
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
N/A
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
8
8
Age 32 - 33
2 IUI
Unexplained
Latinx
Black or African-American
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Doctor [Dr. Trolice] is good at explaining, transparent and communicative. Everything is straight forward and there is no beating around the bush. I did wish there were other considerations and openness about why some protocols are not considered. Not pushing for them, but would like it explained why they are not good options...This is a straight forward doc. Nothing particularly warm and fuzzy here. But he is honest and speaks his mind and that is more important to me....
Office [The IVF Center] has flexible scheduling. The staff is understanding when it comes to things coming up unexpectedly. Experienced. From what I experienced they seem more organized than their competitors in my area...lt like a human outside of the decision to do IVF (pending). Very business-like during that decision...
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Doctor is good at explaining, transparent and communicative. Everything is straight forward and there is no beating around the bush. I did wish there were other considerations and openness about why some protocols are not considered. Not pushing for them, but would like it explained why they are not good options.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
This is a straight forward doc. Nothing particularly warm and fuzzy here. But he is honest and speaks his mind and that is more important to me.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Felt like a human outside of the decision to do IVF (pending). Very business-like during that decision.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
This is not applicable for me yet.
Describe your experience with the nursing staff at The IVF Center (formerly Fertility C.A.R.E.).
Flexible and understanding.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Office has flexible scheduling. The staff is understanding when it comes to things coming up unexpectedly. Experienced. From what I experienced they seem more organized than their competitors in my area.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
It was in line with other fertility docs in the area.
8
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 34
Male Factor
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Our first meeting [with Dr. Mark Trolice] was great! He explained the whole process so well. He made me feel very comfortable,confident & excited about ivf. I told him I was A little scared about the needle part of ivf he explained to me that I am strong & this won’t be hard for me. I left the chat with the information I needed & the education I needed on ivf. I completely forgot understand the process & now I know my success rates as well.
My doctor visits [at Fertility C.A.R.E] were $35 with insurance. My husbands semen analysis was $185. Our first visit with Dr.Whitts $250. The price for ivf was quoted as $12,100 no medications included...Strengths- nice staff,polite, informative (they were able to answer every question I had) cons- the wait to see the doctor (my last visit we waited over 30 mins for our visit when we had an appointment.)
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Our first meeting was great! He explained the whole process so well. He made me feel very comfortable,confident & excited about ivf. I told him I was A little scared about the needle part of ivf he explained to me that I am strong & this won’t be hard for me. I left the chat with the information I needed & the education I needed on ivf. I completely forgot understand the process & now I know my success rates as well.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Trust the process. Ask a lot of questions. Go in with a positive attitude.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
When I first came too Fertility care the ivf center. We initially spoke with Dr.Whitts. He is the one that diagnosed my husband with unexplained infertility because even tho my husbands numbers have improved; they have not improved enough not for us to conceive naturally. We were told we need ivf icsi & that was when we met Dr.Trolice. Our first appointment was over video chat & even thru video chat I felt his warm ness! He was so interested in all the details of my life and he describing the ivf process so well. He really made me feel very comfortable and excited.
Describe your experience with the nursing staff at The IVF Center (formerly Fertility C.A.R.E.).
They respond too my emails in a timely manner.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Strengths- nice staff,polite, informative (they were able to answer every question I had) cons- the wait to see the doctor (my last visit we waited over 30 mins for our visit when we had an appointment.)
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
My doctor visits were $35 with insurance. My husbands semen analysis was $185. Our first visit with Dr.Whitts $250. The price for ivf was quoted as $12,100 no medications included.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 32 - 33
3 Fertility Medications
Unexplained
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Trolice takes the time to get to know you as a person and makes a plan that is suited to your situation...Before my Hysterosalpingography, or HSG, procedure, [he] could tell I was extremely nervous and put me right at ease...He never pressured us into one treatment over another...[he] is knowledgeable and up-to-date on new studies being done to help with infertility
Whenever I call to make an appointment [at Fertility C.A.R.E.] I am never places on hold and all staff members are courteous and kind...All of my questions were answered during every appointment and I never felt like I was being rushed...I have also had issues dealing with my insurance company and the office staff is able to help me with my questions or concerns
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice is very optimistic but honest when it comes to treatment options. Before my Hysterosalpingography, or HSG, procedure, Dr. Trolice could tell I was extremely nervous and put me right at ease. He never brushed off my concerns or nerves. Dr. Trolice is knowledgeable and up-to-date on new studies being done to help with infertility. My partner and I are blessed to have found him.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Be open and honest about what your expectations are. Dr. Trolice will be honest but compassionate and tell you if those expectations are realistic. If they aren't he is willing to help come up with a plan that will suit your situation.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice always takes the time to answer all of my questions and never makes me feel rushed or unintelligent. He makes sure to ask my partner and I how we are doing mentally and emotionally at every appointment.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
After trying for a year to get pregnant, I went to my regular Ob/gyn and had blood work done. My prolactin levels came back high and I was diagnosed with a small tumor on my pituitary gland, prolactinoma. I decided to reach out and find a fertility specialist that could better help with our fertility journey. My partner and I had been recommended to see Dr. Trolice. During my first appointment, he did a pelvic ultrasound to check my womb and ovaries. Everything was normal. I completed blood work and scheduled a Hysterosalpingography (HSG). I was also placed on medicine to help with the pituitary tumor. My next appointment was to complete the HSG which Dr. Trolice preformed. Again everything was normal. My partner did a sperm analyze at Dr. Trolice's office and the results were normal. We discussed our options with Dr. Trolice and decided we would continue to try naturally for a few more months and were placed on Clomid and timed intercourse for 3 cycles. When all three cycles were unsuccessful, we decided we wanted to start saving up for IVF. Unfortunately, we were unable to continue on our journey right now due to Covid-19.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Katrina Turner)
All the nurses at Dr. Trolice's office are extremely helpful, sensitive to my situation, and caring. They took the time to get to know my partner and I and we felt very comfortable with all the nurses.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Whenever I call to make an appointment I am never places on hold and all staff members are courteous and kind. When I show up for an appointment I am greeted like an old friend. All staff members are caring and knowledgeable in the field of infertility. All of my questions were answered during every appointment and I never felt like I was being rushed during an appointment. I have also had issues dealing with my insurance company and the office staff is able to help me with my questions or concerns. Dr. Trolice takes the time to get to know you as a person and makes a plan that is suited to your situation. He is optimistic which was helpful because when I first showed up at his office I was frustrated and feeling very isolated. He gave us hope but was also always truthful with us. He never pressured us into one treatment over another. He always laid out all of the information and then gave us the time to figure out how we wanted to proceed. I am forever blessed that we were recommended his fertility office because this has been a great experience with him and his staff members and I look forward to what the future has in store for us.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
My insurance covered most of my treatments so far with Dr. Trolice. I have to pay my co-pay which is $35 for each visit. My IVF treatment which we are currently saving up for will be around $11,000.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
5
5
Age 24
Anovulation
PCOS
Poor Egg Quality
Other
Income $50K - $99K
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Trolice] was very stern. Not really emotional. Not that I needed a ton of emotions but when I would visibly show my anxiety he would say things like "stop being anxious" and it just turned me off...He will tell you to stay off the internet and not compare yourself to other patients...he is the expert but it came off as he didn't care about my opinion when this is my body and the making of mine and my husbands child..
The [Fertility C.A.R.E] strengths is definitely the amazing nurses and the knowledge that Dr. Trollice does have. He is extremely knowledgable and no doubt knows what he is doing. But the weakness is lack of bedside manner and compassion. This road is extremely hard...The nurses were really incredible and compassionate. They were so understanding of this journey and will even hold your hand during procedures or when you need it.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I was recommended with flying colors to Dr. Trollice from my literal angel OBGYN. She talked so highly of him and I literally love my OBGYN so I went in with high expectations. I first saw him for an HCG and he was absolutely wonderful that day. He talked about his family and how his wife and him struggled with infertility for 15 years and that's what made him start his own practice to help others. He was so caring during my HCG. When I saw him again for my consultation I had lots of questions and was very visibly anxious. Every time I asked a question he almost like wrote off what I wanted to do? Which I completely understand he is the expert but it came off as he didn't care about my opinion when this is my body and the making of mine and my husbands child. I also was extremely anxious and started to cry and he told me to stop being anxious and that I shouldn't cry. That really caught me off guard when I was previously jut seeing my OBGYN but she was incredible and constantly checking in on me and my anxiety and letting me cry. It really turned me off especially since this journey brings so many emotions.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
He will tell you to stay off the internet and not compare yourself to other patients.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
He was very stern. Not really emotional. Not that I needed a ton of emotions but when I would visibly show my anxiety he would say things like "stop being anxious" and it just turned me off.
Describe your experience with the nursing staff at The IVF Center (formerly Fertility C.A.R.E.).
The nurses were really incredible and compassionate. They were so understanding of this journey and will even hold your hand during procedures or when you need it.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The strengths is definitely the amazing nurses and the knowledge that Dr. Trollice does have. He is extremely knowledgable and no doubt knows what he is doing. But the weakness is lack of bedside manner and compassion. This road is extremely hard.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
I haven't been to a different clinic yet, but I thought they were pretty expensive but they could just be my sticker shock with my first RE clinic.
5
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
10
10
Age 35 - 38
6 IUI
Unexplained
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
I really like Dr. Trolice he has a lot of experience and I have always trusted his course of action. I feel also he will let you know the good and bad if he thinks it might be difficult he will let you know...I did IUI both with clomid and letrozole. The most recent ones I used estradiol to increase my uterine lining and ovidrel shots with most of my cycles. Progesterone suppositories after insemenation.
I think that Fertility C.A.R.E is very welcoming from the moment you step in the door. The office if very comforting and the staff is very welcoming...I did IUI both with clomid and letrozole. The most recent ones I used estradiol to increase my uterine lining and ovidrel shots with most of my cycles...over multiple cycles that the staff especially my nurse has become very close with me and that has been very comforting during this process.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I really like Dr. Trolice he has a lot of experience and I have always trusted his course of action. I feel also he will let you know the good and bad if he thinks it might be difficult he will let you know.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Trust him and his expertise he only wants to help people have the child they always wanted.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
i feel like over multiple cycles that the staff especially my nurse has become very close with me and that has been very comforting during this process.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
I did IUI both with clomid and letrozole. The most recent ones I used estradiol to increase my uterine lining and ovidrel shots with most of my cycles. Progesterone suppositories after insemenation.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Katrina)
Oh my gosh Katrina is the best with every failed cycle she was cheering me on in hopes of a successful one.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
I think that Fertility C.A.R.E is very welcoming from the moment you step in the door. The office if very comforting and the staff is very welcoming. It’s difficult and exciting when you first go to a reproductive endocrinologist. The possibility that your baby could be right around the corner. I think they do a great job of navigating you through these uncharted waters called infertility.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
I had insurance partial coverage for some of my IUIs but for some no coverage but those were a base charge aside from medications.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
9
10
Age 33 - 34
1 IVF
Male Factor
Latinx
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
Mark Trolice is extremely knowledgeable. He will explain everything very well and answer all the questions in a simple and clear way. ... On the other hand, he does not like it when you are nervous or cry during a procedure. He stops and waits until you are done crying or being stressed, which is a lot of pressure. This is the first time going through this for the majority of us so I wish he was more understanding and sensitive in those situations.
You have to be on top of your appointments [at Fertility CARE] because sometimes they are not great communicators and forget to book your next appointments without you even knowing. Just be your own advocate and ask lots of questions. Also they will not tell you in detail the entire process. They give you an overall explanation of how everything will work but for every single step I pretty much googled everything because I wanted to know more details of what they were doing.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Mark Trolice is extremely knowledgeable. He will explain everything very well and answer all the questions in a simple and clear way. I got pregnant on the first try, fresh Transfer IVF, so I’m super grateful towards him. On the other hand, he does not like it when you are nervous or cry during a procedure. He stops and waits until you are done crying or being stressed, which is a lot of pressure. This is the first time going through this for the majority of us so I wish he was more understanding and sensitive in those situations.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
He is great. But try not to cry in front of him, and if you get very stressed in these situations let him know because he might want you to take something for the anxiety, he wants you to be 100% relaxed/comfortable which is not easy in these situations.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
The majority of the staff knew my name and knew my story. Mostly at the end of the treatment after going back so many times it really felt like a second family
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
I had an egg retrieval, fresh transfer and froze the remainder of the embryos. I took birth control for about a week, then I started taking the shots in the belly which are not painful at all, then once you’re eggs are big enough they give you a trigger shot. And 3 days later or so I had my egg retrieval. Then took 1 ml of progesterone shots daily, and 3 estrogen patches every other day, until week 12.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
The nursing staff was great, very friendly! My nurse was Amy, she was very professional and kind but also came out as being very cold at times and gave short answers.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
I will forever love this clinic as thanks to them I am now pregnant. The clinic and it’s staff is very friendly, the majority of the staff treats you like family and knows where you are in your treatment. Dr. Trolice is very knowledgeable but he does not like it when you cry or get nervous so be strong. You have to be on top of your appointments because sometimes they are not great communicators and forget to book your next appointments without you even knowing. Just be your own advocate and ask lots of questions. Also they will not tell you in detail the entire process. They give you an overall explanation of how everything will work but for every single step I pretty much googled everything because I wanted to know more details of what they were doing. They also never gave me a calendar so I could keep track of the process, I had read that almost every other clinic does give you a calendar of your treatment so that’s what I was hoping to get, it would have been extremely helpful. I am not sure if they just forgot to give me one or they just don’t do them at all. Overall great clinic, great staff, not the best communicators (appointment wise), but gave me great results so I do recommend it!
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
$17,000 for the treatment and medication up until the pregnancy test. Then once we got a positive pregnancy test we spend another $1,000 on more medication. Also this does not include all the testing done before hand for the male and female. So total spend was about $20,000.
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
Dr. Trolice wanted us to do just single embryo transfer as our issue was male factor. He wanted to choose the best embryo, we got 1 grade A embryo (the 3 others where grade B), the grade A was the one we did the fresh transfer with and it worked! We still have 3 grade B embryos frozen. I did not have any fertility issues and was still “young”, 33 y/o. So I believe this is why he decided to transfer just one. He did mention he was not a fan of multiple embryo transfer.
What specific things went wrong at The IVF Center (formerly Fertility C.A.R.E.)?
  • Provided conflicting information
Describe the specific things that went wrong at The IVF Center (formerly Fertility C.A.R.E.).
I had to go every two days for them to see the progress of my eggs, to measure them and make sure they were ready for retrieval. They never booked the second appointment and I didn’t know at the time that this was the procedure. Luckily I happened to call the clinic and they told me I had to come in immediately for them to measure my eggs, they had failed to book my appointment. On another occasion a staff member told me that all the information I was asking about should be on my calendar. Nobody ever gave me a calendar (which would have been the most helpful tool for me), I asked my nurse for the calendar and she said “at this point there is no calendar”. So I think they forgot to give me one.
9
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
1
Age 33
3 IUI
Donor Sperm
European
Latinx
Income $50K - $99K
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Mark Trolice] is a very cutting edge doctor but from my experience with him I felt that he is more interested in more complex patients. He seemed more interested in learning the newest technology and procedures and not very interested in the less complex patients. He was also very adamant on doing the least invasive options for as long as possible...Since all tests came back with no issues found he recommended doing mutual cycles. He recommended doing 6 natural non medicated cycles with frozen donor sperm before we moved on to try meds. He said since we were healthy there was no need to add in anything additional. None of the 3 IUIs took and we have since changed clinics.
The waiting room [at Fertility CARE] is a bit odd and they just play loops of tv interviews the dr did over and over. Be prepared to wait a lot...The staff was not very welcoming. We waited for at least 45 min after being taken back into a room for each visit. Multiple times we felt forgotten about even for the actual IUI procedure we sat in the room with the thawed sperm sample on the counter for 45 min before the doctor came in.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
He is a very cutting edge doctor but from my experience with him I felt that he is more interested in more complex patients. He seemed more interested in learning the newest technology and procedures and not very interested in the less complex patients. He was also very adamant on doing the least invasive options for as long as possible.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Have all of your questions ready at your consultation appointment.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
The staff was not very welcoming. We waited for at least 45 min after being taken back into a room for each visit. Multiple times we felt forgotten about even for the actual IUI procedure we sat in the room with the thawed sperm sample on the counter for 45 min before the doctor came in.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
Since all tests came back with no issues found he recommended doing mutual cycles. He recommended doing 6 natural non medicated cycles with frozen donor sperm before we moved on to try meds. He said since we were healthy there was no need to add in anything additional. None of the 3 IUIs took and we have since changed clinics.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Katrina)
The nursing staff was not very responsive or helpful. When they would call back it would be very generic and they would typically not have an answer and have to call you back again. In the office the staff was not very welcoming and as the non caring patient I felt very over looked and not acknowledged I’m the process.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The waiting room is a bit odd and they just play loops of tv interviews the dr did over and over. Be prepared to wait a lot. On our constitutional they left us in the doctors actual office all alone while we waited for him for over 20 minutes. We never waited on anyone for less than 45 minutes each appointment.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
We were self pay for all visits and procedures. The clinic did not take our insurance provider.
0
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
5
6
Age 21
IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $50K - $99K
Sales Representative
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I knew I had a problem with loosing all my pregnancies and I kept explaining I need something more such as an immune protocol but Dr.Trolice did no try anything different with me...was very blunt. I feel if he cared more about how important it was for me to take home a live child and the trauma I’ve expirenced undergoing all my miscarriages he would of got to the root cause with me. My last pregnancy got to 15 weeks on my own immune protocol. I lost my baby due to a SCH. I now do not have insurance to cover another transfer to finally bring home a baby.
I wanted to do a double embryo transfer [at Fertility C.A.R.E] but because of my age it wasn’t suggested...With insurance I paid close to 8 thousand Dollars with pgs testing...Strength would be they were always on my time. They always sped up things for me. A weakness would be the ability to listen to me since I know my body the best. If you’re coming here just please advocate for yourself, ask questions, understand everything that is going on to bring home the best bet.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Mark Trolice was very blunt. I feel if he cared more about how important it was for me to take home a live child and the trauma I’ve expirenced undergoing all my miscarriages he would of got to the root cause with me. My last pregnancy got to 15 weeks on my own immune protocol. I lost my baby due to a SCH. I now do not have insurance to cover another transfer to finally bring home a baby.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Advocate for yourself
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I knew I had a problem with loosing all my pregnancies and I kept explaining I need something more such as an immune protocol but Dr.Trolice did no try anything different with me.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
My protocol was the antagonist protocol, FET because they retrieved 52 eggs from me. We did pgs testing because me and my husband thought the issue was chromosomal.
Describe your experience with the nursing staff at The IVF Center (formerly Fertility C.A.R.E.).
The nursing staff made me love coming back to this location.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Strength would be they were always on my time. They always sped up things for me. A weakness would be the ability to listen to me since I know my body the best. If you’re coming here just please advocate for yourself, ask questions, understand everything that is going on to bring home the best bet.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
With insurance I paid close to 8 thousand Dollars with pgs testing
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
I wanted to do a double embryo transfer but because of my age it wasn’t suggested
5
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
10
Age 35 - 36
6 IUI
Donor Sperm
Prefer not to answer
Income $50K - $99K
Teacher
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Trolice was always forthcoming with information. He was willing to do what I wanted, and give his input as well. He walked me through the procedures and what to expect. Dr. Trolice was always welcoming and compassionate.... My first 4-5 IUI’s were unmedicated. I ovulated regularly, had regular periods, and my blood work came back within the normal range of numbers. The last IUI was medicated, just to increase my chances.
The clinic [Fertility CARE- Winter Park] is always clean and comfortable. The staff members are always friendly and willing to answer any questions. As a new patient, do your research and have a plan for what you want. Since they are always willing to answer any questions, it’s important to know what questions to ask.... Christina always called me back quickly if I had a question. She is always friendly and kind.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice was always forthcoming with information. He was willing to do what I wanted, and give his input as well. He walked me through the procedures and what to expect. Dr. Trolice was always welcoming and compassionate.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I would tell a prospective patient to ask questions, be open, and listen to Dr. Trolice’s advice.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice and the staff are always welcoming, willing to answer any questions, and friendly.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
My first 4-5 IUI’s were unmedicated. I ovulated regularly, had regular periods, and my blood work came back within the normal range of numbers. The last IUI was medicated, just to increase my chances.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Christina)
Christina always called me back quickly if I had a question. She is always friendly and kind.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The clinic is always clean and comfortable. The staff members are always friendly and willing to answer any questions. As a new patient, do your research and have a plan for what you want. Since they are always willing to answer any questions, it’s important to know what questions to ask.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
The cost was reasonable, as I pay out of pocket since my insurance doesn’t cover fertility treatments. $150 to thaw specimen and $300 for the IUI procedure.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 29
Male Factor
PCOS
Latinx
Income $100K - $199K
Operations
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Trolice was very blunt and honest about my treatment and measures he wanted me to take in order to get pregnant. One was to lose weight it really changed my life and way of thinking I have gotten active and fit since seeing him. That style might not be for everyone but it was important for me to know what was wrong and how I could help my chances of getting pregnant...Was very easy to talk to and really explained thing in detail. For my consult I wish he would have reviewed the chart prior to us coming in but it was reviewed during the appointment.
Had a few hiccups with communication and test results but overall good office [Fertility C.A.R.E] good staff good doctor. Sent my initial previous testing and seems like it never was reviewed prior to me coming in but did go over the previous testing during my consultation . The office was clean and very relaxing...Dr. Trolice was very blunt and honest about my treatment and measures he wanted me to take in order to get pregnant.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Was very easy to talk to and really explained thing in detail. For my consult I wish he would have reviewed the chart prior to us coming in but it was reviewed during the appointment. He diagnosed me with pcos which I hadnt received from my gynecologist after months of testing with them
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Be open to honest and blunt feedback
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice was very blunt and honest about my treatment and measures he wanted me to take in order to get pregnant. One was to lose weight it really changed my life and way of thinking I have gotten active and fit since seeing him. That style might not be for everyone but it was important for me to know what was wrong and how I could help my chances of getting pregnant.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Had a few hiccups with communication and test results but overall good office good staff good doctor. Sent my initial previous testing and seems like it never was reviewed prior to me coming in but did go over the previous testing during my consultation . The office was clean and very relaxing
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
10250 with out medication
8
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 31 - 33
4 IUI
1 IVF
Male Factor
Unexplained
Other
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mark Trolice] abides by the guidelines set aforth him [with regards to Eset]. He is not one easily won over in the twins category. For him, it’s about safety...is caring, considerate and determined during the entire process. There are ups and downs and he’s there through it all. Good bed manner in the most uncomfortable of situations, just shows how genuine he actually is...The staff, including Dr.Trolice, are kind and warm... welcoming!
If you’re looking for an intimate approach, where you really get to know the staff and vice versa, this [Fertility C.A.R.E] is the place. Family like. You’re not just a number here. They are the journey with you. They share compassion and strength and at times keep you motivated. They understand...The staff, including Dr.Trolice, are kind and warm welcoming!...Dr Trolice is caring, considerate and determined during the entire process. There are ups and downs and he’s there through it all. Good bed manner in the most uncomfortable of situations, just shows how genuine he actually is.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr Trolice is caring, considerate and determined during the entire process. There are ups and downs and he’s there through it all. Good bed manner in the most uncomfortable of situations, just shows how genuine he actually is.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
See him sooner rather than later
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
The staff, including Dr.Trolice, are kind and warm welcoming!
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
They are all wonderful!
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
If you’re looking for an intimate approach, where you really get to know the staff and vice versa, this is the place. Family like. You’re not just a number here. They are the journey with you. They share compassion and strength and at times keep you motivated. They understand.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
I have been told I carried good insurance (at the time). We have spent over $10k
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
Dr Trolice abides by the guidelines set aforth him. He is not one easily won over in the twins category. For him, it’s about safety.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 27 - 28
2 IUI
PCOS
Other
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
From the moment I met Dr. Trolice in his bow tie I knew he was going to be different than the other office/doctors I had seen before. Upon consultation, he knew exactly who my husband and I were and he had fully prepared beforehand by knowing all our medical history. We sat down with him for over an hour, going over every single thing we had done prior, testing and treatment.... He understood and made it clear that it was ok for us not to do IVF and we would be just as important as every other patient. What’s right for one person isn’t right for everyone and he just wanted us to know our best option and go from there.
The clinics [Fertility C.A.R.E] strengths are definitely compassion, knowledge, care, and understanding. They don’t treat you like a number.... The staff is just as wonderful as Dr. T. They always return calls and emails within the same day... When I called for my second appointment they were able to squeeze me in promptly and at a time that worked for me. So happy to be working with these people who make me feel like family.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
From the moment I met Dr. Trolice in his bow tie I knew he was going to be different than the other office/doctors I had seen before. Upon consultation, he knew exactly who my husband and I were and he had fully prepared beforehand by knowing all our medical history. We sat down with him for over an hour, going over every single thing we had done prior, testing and treatment. We went over my history, my husbands history, medications, etc. h was very thourough and we appreciated that because other doctors are so act to assume you may have one issue, may prescribe you medication you don’t need, etc. He took me off meaningless medications I was taking because he took the time to understand my history and realize this medication was doing nothing for me but making me feel sick ALL THE TIME. At our consultation, we had only been TTC for one year and he agreed I had PCOS and that I was most likely ovulating. The probability of me ovulating every month had never been communicated to me by prior doctors. In his opinion at that time I did not need to jump head first into IVF and because my husband had a normal SA he did not recommend IUI. He told us we could try on our as he suspected I was ovulating and that is what we wanted to do. He didn’t pressure us into any treatment. I had taken Letrozole with the previous doctor and had good response so he had us continue on with that. We were relieved that he was willing to let us try on our own for a little longer before we went for something drastic, despite having done two miserable failed IUI’s elsewhere. My husband hadn’t done as much googling as I had so Dr. T took the time to explain to my husband the right time for us to try, when I needed to come into the office for ultrasounds to check my follicles, etc. He answered every question we had and then brought up helpful things we didn’t even know about. We went thru two months of treatment and we didn’t have one on one time with him, but the staff during this time. Fast forward to one year later, I still wasn’t pregnant, and I wanted to see Dr. T again. I went in for my appointment fully expecting for him not to remember me, but alas I was proven wrong. He chatted with me about my running and cycling hobbies, something we had talked about at our first meeting. Then we got into the real important discussion, the reason I was there. This time he recommended we start proceeding with IVF. I hadn’t had a pregnancy in the two years I was trying and while I could of done lots of other things first, he wanted me to know what my best chance of success would be up front. I was terrified because we don’t have the money laying around and we don’t have family to borrow from. He eased my mind by telling me I had so many option available to me. He didn’t pressure me to decide to start IVF when I got my period. He wanted me to go home and talk to my husband and decide when it would be best for us and if it would be best for us. He understood and made it clear that it was ok for us not to do IVF and we would be just as important as every other patient. What’s right for one person isn’t right for everyone and he just wanted us to know our best option and go from there. It’s a huge relief when the doctor is upfront and honest and not just trying to “sell” us expensive treatment. He sat with me for over an hour at this appointment and went thru all the details of IVF, what I would expect, what I would feel, everything. He answered every question I had and when I had even more questions following my appointment, I emailed him the very next day and he responded within the hour providing me with answers to my questions and again offering no pressure when we said we had discussed our options and wanted to move forward with IVF in December 2018, because we needed time to figure out how to pay for it. I forgot to mention that he called us after our first appointment the following day making sure we didn’t have any lingering questions. I’ve never had a doctor that made me feel so completely comfortable like Dr. T. He is honest and extremely compassionate and when you’re going thru infertility that is one of the most important qualities for a doctor to have. Another being that he is so quick to respond to an email or phone call. I’m sure he’s extremely busy but he makes us feel like we’re the only patient he has. I’ve recommended him to anyone that’ll listen to me.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I’d recommend preparing questions in advance. Don’t hold back during your meeting if you have a question or concern. He’s extremely knowledgeable and he will take the time to answer or walk you thru anything.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I felt like a human with Dr. Trolice because from our initial meeting and onward everytime I’ve spoken to him in person, on the phone, or in email, he and the staff always know who I am and what is going on with me. I don’t feel like they are just talking to me not knowing who I am. They actually come across as vividly understanding the patient they are speaking to and I never have to go into some crazy monologue of who I am and what the plan is.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
I did two rounds of Letrozole at the max doses Fe, 3pills for 5 days. It’s been almost a year so I’m not remembering what else we did but I do remember going in for multiple ultrasounds to make sure my follicles we good and the treatment cycle was safe to proceed with.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy )
The staff is just as wonderful as Dr. T. They always return calls and emails within the same day (this is huge to me, my old doctor would go 5 days without returning calls). They’ve always been able to answer my questions and not treat me like a number. When I called for my second appointment they were able to squeeze me in promptly and at a time that worked for me. So happy to be working with these people who make me feel like family.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The clinics strengths are definitely compassion, knowledge, care, and understanding. They don’t treat you like a number. I haven’t figured out the weakness yet because I’ve been really satisfied but if I do I’ll be sure to send you an update.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
I used insurance for everything so far, but our cost for our future IVF cycle is $6,550 in physician fees. $4,600 in lab fees and outside prescriptions running between $3-5,000
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
We haven’t had this conversation yet. We’re still saving to begin the treatment cycle and go over protocol.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
10
10
Age 30 - 32
4 IUI
PCOS
Other
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr Mark Trolice] is matter of fact and is up front with what to expect -- which is always comforting to me. He is very intelligent and shares his wisdom with us all. He is very present in the social media world, he's always doing live Facebook videos to answer questions to the masses. He is very detailed oriented and spends time ensuring his patients feel good about next steps. He is always optimistic, which puts me in a good mindset.
Oh, the nursing staff [at Fertility CARE]. From the front desk to the ultrasound table -- these ladies took great care of us. They reassure us when we are at a loss, they show light at the end of the tunnel and genuinely care about your wants and needs.... What I wasn't told was my insurance only covers a max of 3 IUI's. When starting our 4th cycle, I was informed of this. I explained to the clinic that I because I trust them, I didn't follow up with my insurance to verify what I was/was not covered with. At the end of the day, the clinic accommodated us much as they could with the cost knowing their oversight caused some chaos. I was very impressed with how they handled everything.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
To be honest, I don't see many weaknesses from Dr. Trolice. He is matter of fact and is up front with what to expect -- which is always comforting to me. He is very intelligent and shares his wisdom with us all. He is very present in the social media world, he's always doing live Facebook videos to answer questions to the masses. He is very detailed oriented and spends time ensuring his patients feel good about next steps. He is always optimistic, which puts me in a good mindset. For example, any time we've done an IUI, his saying is "Let's make a baby" -- he will always entertain me with a picture afterwards (because, you know, I want this all to be documented to share with my family and friends). I feel so comfortable with him that I have in fact recommended him to my best friend also struggling with infertility.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Don't wait, get enrolled with their practice ASAP.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice and his team are with you every step of the way. To me, they feel the highs and lows with you. They are always concerned on how we are "feeling" -- because, they care and at the end of the day, want the same results we do.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
So far, we have only done IUI's. 4 to be exact. The first IUI was successful and gave us so much hope. Unfortunately, at week 6-8 we couldn't locate a heartbeat and had to go through a miscarriage. Since the first IUI was successful, we agreed as a team to do another. And another. And another. At this stage, we are looking to do IVF.
Describe your experience with the nursing staff at The IVF Center (formerly Fertility C.A.R.E.).
Oh, the nursing staff. From the front desk to the ultrasound table -- these ladies took great care of us. They reassure us when we are at a loss, they show light at the end of the tunnel and genuinely care about your wants and needs.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Strengths - you have the best staff working side by side with you. Weakness - the only weakness is struggling with infertility in general, although, this is not something the staff/clinic can overcome, that is my only con.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
It was under $300 for a consultation with Dr. Trolice. Ultrasounds varied between $170-$220. Blood work wasn't much. IUI's were about $1000.
What specific things went wrong at The IVF Center (formerly Fertility C.A.R.E.)?
  • Failed to convey critical information
Describe the specific things that went wrong at The IVF Center (formerly Fertility C.A.R.E.).
From the get-go, I was told my insurance was great and I had a large amount of funds for fertility. What I wasn't told was my insurance only covers a max of 3 IUI's. When starting our 4th cycle, I was informed of this. I explained to the clinic that I because I trust them, I didn't follow up with my insurance to verify what I was/was not covered with. At the end of the day, the clinic accommodated us much as they could with the cost knowing their oversight caused some chaos. I was very impressed with how they handled everything.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 33
1 IUI
1 IVF
Anovulation
Endometriosis
PCOS
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
One of the first questions he [Dr. Trolice] asked me when I had my consultation was "how are you doing, like really doing after almost 6 years of ttc?" ... Honest. Won't make false promises. Realistic. Kind. Brilliant. Also, if you contact him directly, he will return your emails and phone calls--- after my experience with another area clinic I found this incredible ...
Somehow they didn't realize I had never signed paperwork regarding our embryo and egg handling prior to our IVF procedure. ... Strengths: front desk staff is SO friendly and helpful; you see the same nurse for every ultrasound during IVF process; they either answer the phone or call you back soon after ... Consult $450 IVF egg retrieval $11,500 FET (first one) $1750 FET (subsequent) $4500
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Honest. Won't make false promises. Realistic. Kind. Brilliant. Also, if you contact him directly, he will return your emails and phone calls--- after my experience with another area clinic I found this incredible
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
One of the first questions he asked me when I had my consultation was "how are you doing, like really doing after almost 6 years of ttc?" Also, he and his wife personally have walked through infertility and were not successful-- they have adopted five children but I truly feel that his experience has made him so compassionate and so willing to fight for babies for others
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
At his office I went directly to IVF. We did an antagonist protocol with Menopur and gonal-f both at 75IU. Added cetrotide. We did a Lupron trigger as my e2 levels were high. Retrieved 34 eggs. 27 mature. No OHSS thanks to doctor calling for Lupron trigger!!! They split the eggs and fertilized 13 with ICSI and 14 with IVF. 9/13 ICSI fertilized. 2/14 IVF fertilized. Resulted in 9 blastocysts and we froze all of them. We are currently saving up for our first FET.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
Amy always called me back within an hour after I left a message. She was communicative at all my appointments during stims. I never had to wait an excessive amount of time
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Strengths: front desk staff is SO friendly and helpful; you see the same nurse for every ultrasound during IVF process; they either answer the phone or call you back soon after Weaknesses: they forgot to have me fill out some important paperwork prior to our cycle
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
Consult $450 IVF egg retrieval $11,500 FET (first one) $1750 FET (subsequent) $4500
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
He is all about SET if you are under 35. Our blastocysts are not PGS tested but he says it doesn't change his opinion
What specific things went wrong at The IVF Center (formerly Fertility C.A.R.E.)?
  • Lost paperwork
Describe the specific things that went wrong at The IVF Center (formerly Fertility C.A.R.E.).
Somehow they didn't realize I had never signed paperwork regarding our embryo and egg handling prior to our IVF procedure. I emailed Dr Trolice about not wanting our embryos discarded for any reason and he immediately called me after realizing what happened and connected me to Amy who got me the paperwork asap
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
3
3
Age 34 - 35
1 IUI
1 IVF
PCOS
European
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Trolice appears to care but does not take the time to learn about you as a patient and tailoring the treatment to you. He never followed up with me after I had a chemical pregnancy after our last egg transfer when I was devastated. He never offered any other suggestions and simply told us it was the end of the line because we had no embryos left...My lining was not thickening enough for the second transfer I was given estrogen pills and viagra suppositories. Nursing Staff
the total cost for IVF [at Fertility C.A.R.E] was about $20,000...The receptionists are so nice and welcoming. The rest of the staff, to include the doctor, are just going through the motions. The appearance of the clinic is welcoming. I routinely had to wait a long time when I had an appointment, which was frustrating because I was going so often...One of the nurses provided us inaccurate information about financing, which caused a strained relationship with her after that. The nurses kind of went through the motions just like the doctor.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice appears to care but does not take the time to learn about you as a patient and tailoring the treatment to you. He never followed up with me after I had a chemical pregnancy after our last egg transfer when I was devastated. He never offered any other suggestions and simply told us it was the end of the line because we had no embryos left.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Do your own research and go in knowing everything you can on your own and what questions do ask.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice never remembered anything about me each time I came into the office. Nothing was specialized for me. I felt like everyone just went through the same motions they would with anyone else.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
My lining was not thickening enough for the second transfer I was given estrogen pills and viagra suppositories.
Describe your experience with the nursing staff at The IVF Center (formerly Fertility C.A.R.E.).
One of the nurses provided us inaccurate information about financing, which caused a strained relationship with her after that. The nurses kind of went through the motions just like the doctor.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The receptionists are so nice and welcoming. The rest of the staff, to include the doctor, are just going through the motions. The appearance of the clinic is welcoming. I routinely had to wait a long time when I had an appointment, which was frustrating because I was going so often.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
I only remember that the total cost for IVF was about $20,000.
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
Dr. Trolice insisted on doing a single transfer the first time even though we wanted to transfer both. He said he wouldn’t do both since it was my first transfer.
3
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 32 - 33
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Unsuccessful
My IVF protocol was pretty standard and was monitored extremely closely. Dr. Trolice reviewed my progress and if needed adjust dosage. ... He never pushes one treatment but explains your options and allows the patient to make decisions. One criticism is during my IVF process, the only time I saw him was during my egg retrieval and transfer. It’s an emotional process and a check in would have been appreciated.
The clinics strengths [Fertility C.A.R.E.] are attentive, responsive, and caring. The staff truly cares about their patients and know most of the patients first names. The weaknesses would be it’s a popular clinic so it can be busy at times. ... All of the nurses are amazing. They are the ones you interface with most frequently and they do a great job at communicating and making you feel comfortable.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
My experience has been mostly positive. He never pushes one treatment but explains your options and allows the patient to make decisions. One criticism is during my IVF process, the only time I saw him was during my egg retrieval and transfer. It’s an emotional process and a check in would have been appreciated.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
If you want to be seen by Dr.Trolice for a specific appointment, request during booking.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
From his office staff to his bedside manor Dr. Trolice was always kind, patient, and thorough.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
My IVF protocol was pretty standard and was monitored extremely closely. Dr. Trolice reviewed my progress and if needed adjust dosage. My initial plan was never altered. I had a 5 day transfer that resulted in pregnancy. Unfortunately, I miscarried at 8 weeks.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
All of the nurses are amazing. They are the ones you interface with most frequently and they do a great job at communicating and making you feel comfortable.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The clinics strengths are attentive, responsive, and caring. The staff truly cares about their patients and know most of the patients first names. The weaknesses would be it’s a popular clinic so it can be busy at times.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
There was the cost of treatment, the lab fees, and the procedures.
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
9
9
Age 32 - 33
5 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Writer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Trolice is great. He understands that I want to know all the details and want to be educated and doesn’t treat me like I’m asking too many questions. I really value his care and am thankful he’s so receptive to me wanting to know so much about his procedures....Do your research! He’s OK with talking everything out. And don’t be afraid to message him on the portal. He’s great about responding.
They’re so nice and personable! I felt like they were friends. I always felt comfortable calling them [Fertility C.A.R.E.] and I even was on a text basis with one! I can’t sing enough praises about everyone there. They are amazing....We’ve definitely paid somewhere between $7,500 and $10,000 so far. Our insurance doesn’t cover fertility treatment....Dr. Trolice is great. He understands that I want to know all the details and want to be educated and doesn’t treat me like I’m asking too many questions.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice is great. He understands that I want to know all the details and want to be educated and doesn’t treat me like I’m asking too many questions. I really value his care and am thankful he’s so receptive to me wanting to know so much about his procedures.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Do your research! He’s OK with talking everything out. And don’t be afraid to message him on the portal. He’s great about responding.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
They’re so nice and personable! I felt like they were friends. I always felt comfortable calling them and I even was on a text basis with one! I can’t sing enough praises about everyone there. They are amazing.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
We’ve definitely paid somewhere between $7,500 and $10,000 so far. Our insurance doesn’t cover fertility treatment.
9
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
0
0
Age 32 - 35
1 IVF
Surrogacy
Black or African-American
Income $50K - $99K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Trolice was great during the initial visits. Once IVF was underway, the communication was lacking and the ball was dropped many times. The slowed embryo growth was not told to us until 30 minutes after we arrived for the embryo transfer. This didn't give us time to really consider our options. We felt rushed and uneasy about what was being presented so matter of factly. Getting directly in touch with Dr. Trolice even after the transfer was near impossible. He never went over the possible causes of our failed transfers with us.
The billing department [at Fertility CARE] is very easy to work with and get in touch with. They were always there to answer financial questions and guide me along the way. The nurse that I was assigned dropped the ball on too many important things. Communication as my biggest concern. I rarely knew what was going on and spent a lot of time trying to find information from anyone who would take a minute to speak to me. The lab closed for a couple weeks which delayed my embryo transfer and caused my GC to be on medication for an extended period of time, thus increasing the overall cost.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice was great during the initial visits. Once IVF was underway, the communication was lacking and the ball was dropped many times. The slowed embryo growth was not told to us until 30 minutes after we arrived for the embryo transfer. This didn't give us time to really consider our options. We felt rushed and uneasy about what was being presented so matter of factly. Getting directly in touch with Dr. Trolice even after the transfer was near impossible. He never went over the possible causes of our failed transfers with us. After spending thousands of dollars, we were out of money and no further ahead than when we started. After expressing my concerns about his practice, Dr. Trolice never reached out to rectify the situation.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I would advice prospective patients to seek treatment elsewhere. The nurse failed to communicate medication increases on 2 separate occasions which negatively effected our transfer. Communication is a major issue. If you seek treatment here, make it your daily job to call to make sure you have all necessary information. Dr. Trolice would order medication increases and we wouldn't find out until a week after the fact. We would have to call the after hours nurse to get any information because our assigned nurse was very hard to get in touch with.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Prior to stimulation, the staff was very attentive and easy to get in touch with. From the point of stimulation through my two embryo transfers, the nurse assigned to me was almost non-existent. It was hard to get ahold of her and she rarely had the information needed when I could reach her. The negative pregnancy test and then the chemical pregnancy that occurred were almost ignored. No information as to why the transfers failed were ever discussed but they were always quick to get you to sign up and pay for another transfer.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
High dosage on stimulation medications due to delayed response the first few days. Endometrial scraping for our gestational carrier but both were not helpful due to the timing of the scraping in comparison to the actual transfer date. The transfer date was delayed for each transfer, so the money spent for the scrapings were a complete waste.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
Amy has terrible communication skills, does not follow through with relaying information from the doctor, very hard to get in touch with, and shows little compassion considering the field that she's in.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
The billing department is very easy to work with and get in touch with. They were always there to answer financial questions and guide me along the way. The nurse that I was assigned dropped the ball on too many important things. Communication as my biggest concern. I rarely knew what was going on and spent a lot of time trying to find information from anyone who would take a minute to speak to me. The lab closed for a couple weeks which delayed my embryo transfer and caused my GC to be on medication for an extended period of time, thus increasing the overall cost.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
Dr. Fees, administration fees, lab fees (these fees are in addition to any quote you receive about 4-6k)
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
The lab does not rate the embryos at all, so you can't make an educated decision on which embryo to transfer. I still don't know how they chose which embryo to transfer each time. Single embryo transfer is recommended for most under 35 years old.
What specific things went wrong at The IVF Center (formerly Fertility C.A.R.E.)?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at The IVF Center (formerly Fertility C.A.R.E.).
Appointments were scheduled with assigned nurse but not put in the system. Error was only caught when my GC tried to confirm her appointment. Money was spent on procedures at the clinic (endometrial scraping) which were done too early and therefore ineffective during embryo transfer. During our last transfer, the transfer time was changed twice. Despite the change in time, we sat in the operating room for 45 minutes waiting for the doctor to arrive. During this transfer the nurse failed to let our GC know that her estrogen was too low and age needed to increase her estrogen medication that day. This error was made again two weeks later. We had to wait 3 extra days to here the results of our third beta because the nurse "forgot" to call us. The list of things that went wrong are too many to write.
0
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
5
6
Age 36
4 IUI
4 IVF
2 Egg Freezing
Unexplained
Latinx
Income $100K - $199K
Teacher
4th of 6 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Mark Trolice] was friendly but only saw him at consult and while he performed IUI. I wish i would have seen the Dr more often as visits felt inpersonal...It was a IUI cycle with clomid which i produced two follicles. I triggered using Gonal F...Ask alot of questions and dont expect to see [Dr. Mark Trolice] for ultrasounds...
Warm nurturing environment at [Fertility C.A.R.E.] office. I would not specify on any specific strength or weakness other than the fact that you will not be seeing the dr at every visit. If seeing your doctor at every visit is important to you then this might not be the place for you...The nursing staff was kind and understanding; they were also good at communicating...[cost] was comparable to other clinics.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr was friendly but only saw him at consult and while he performed IUI. I wish i would have seen the Dr more often as visits felt inpersonal. Office was warm and inviting and never crowded. Everyone at the office was extemely kind and friendly and very helpful.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Ask alot of questions and dont expect to see the dr for ultrasounds.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Everyone was extremely friendly at the office.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
It was a IUI cycle with clomid which i produced two follicles. I triggered using Gonal F.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.).
The nursing staff was kind and understanding; they were also good at communicating.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Warm nurturing environment at this office. I would not specify on any specific strength or weakness other than the fact that you will not be seeing the dr at every visit. If seeing your doctor at every visit is important to you then this might not be the place for you.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
It was comparable to other clinics.
Describe Mark Trolice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The IVF Center (formerly Fertility C.A.R.E.).
not applicable
5
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
10
Age 36 - 37
3 IUI
1 IVF
Male Factor
Other
Income $100K - $199K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
Dr. Mark [Trolice] was a really great doctor. He did all my procedures. He made sure I was comfortable with the choices he presented and didn't give a cookie cutter approach to our diagnosis. He was aggressive with stims and that was what we wanted. We wanted an aggressive approach to our issues...Write things down, ask questions when needed, he will be open and honest and supportive of your journey, no matter the reason you're there.
The nursing staff [at Fertility C.A.R.E. in Winter Park], including Amy, were amazing. I always dealt with Amy when it came to medicine and my cycles. I always had the same blood nurse, the same financial consultant. This was very important because they came to know me as an individual and not a number...Comfortable waiting room, kind staff, always willing to aid in your comfort with drink or snacks. They have an education room where they train you on things like shots and stim meds. You will come to call this place your second home. Always ask if they need a urine sample before you go!
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Mark was a really great doctor. He did all my procedures. He made sure I was comfortable with the choices he presented and didn't give a cookie cutter approach to our diagnosis. He was aggressive with stims and that was what we wanted. We wanted an aggressive approach to our issues.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Write things down, ask questions when needed, he will be open and honest and supportive of your journey, no matter the reason you're there.
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
He spoke TO me, not at me. He listened to me and I felt like he heard what I was saying, rather than waiting to speak.
Describe the protocols Mark Trolice used in your cycles at The IVF Center (formerly Fertility C.A.R.E.) and their degree of success.
We did three IUI's with Letrozole days 5-9 and triggered with Ovadrel. These did not result in a pregnancy. We did an Antagonist protocal for stims. He wanted to be aggressive with stimming because the goal was to perform the stims once and get as many eggs as we could. We started with 21 days of birth control. Starting with day 1 of the cycle following birth control, we began Letrozole and an Antibiotic as well as baby aspirin. Day 2, 3, 4 we added Follistim at 300U per day. Day 5 we began Ganirelix in the AM and Follistim in the PM. Day 9 we triggered with Pregnyl. Day 11 we went for retrieval. Dr. Mark got 14 eggs, of which 13 fertilized with ICSI, of which 6 viable embryos made it to the freeze. We did not PGS test the embryos. We did a frozen transfer because of the aggressive stims treatment and Dr. Mark's desire to have the body back to "normal" post-hormone stimulation. He believes that it's important to have the body be back to normal before implanting an embryo. We started progesterone in Oil shots as well as Estridiol patches five days prior to the frozen transfer which resulted in a viable pregnancy. I am currently 6 weeks pregnant. Post positive pregnancy test, they performed two HCG beta tests. Each week I return to have bloodwork monitored and they make adjustments when necessary for my progesterone shots and estridiol patches. A sonogram will be performed at 7 weeks to check for a heartbeat.
Describe your experience with your nurse at The IVF Center (formerly Fertility C.A.R.E.). (Assigned nurse: Amy)
The nursing staff, including Amy, were amazing. I always dealt with Amy when it came to medicine and my cycles. I always had the same blood nurse, the same financial consultant. This was very important because they came to know me as an individual and not a number.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
Comfortable waiting room, kind staff, always willing to aid in your comfort with drink or snacks. They have an education room where they train you on things like shots and stim meds. You will come to call this place your second home. Always ask if they need a urine sample before you go!
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
Ultrasounds were $250. HSG was $750. Saline Sonogram was $750. Each IUI including meds was $1400 which including all monitoring. Stim Meds were $4300. IVF was $17000. Frozen transfer was $4000 Post monitoring was included in cost. Post transfer meds were $900
10
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
7
7
Age 35 - 36
2 IVF
Male Factor
Other
Income $200K - $499K
Teacher
Neutral
Neutral
Unsuccessful
Dr. Trolice really made you feel like his heart was fully vested in your treatment plan. However communication and attention to details or clearly communicating those details seemed to be an issue....Dr. Trolice always seemed to show such compassion and care for us. He was sympathetic and understanding.
Dr. Trolice really made you feel like his heart was fully vested in your treatment plan. However communication and attention to details or clearly communicating those details seemed to be an issue....There have just been a few occasions when something was clearly communicated. Sometimes it felt like they knew what they were thinking but didn't explain that or they were just following typical protocol instead of creating or following a specific plan of treatment for me.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice really made you feel like his heart was fully vested in your treatment plan. However communication and attention to details or clearly communicating those details seemed to be an issue.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Pay attention and be your own advocate. Be informed. Ask questions. Clarify!
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice always seemed to show such compassion and care for us. He was sympathetic and understanding.
What specific things went wrong at The IVF Center (formerly Fertility C.A.R.E.)?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at The IVF Center (formerly Fertility C.A.R.E.).
There have just been a few occasions when something was clearly communicated. Sometimes it felt like they knew what they were thinking but didn't explain that or they were just following typical protocol instead of creating or following a specific plan of treatment for me.
7
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2011, Unsuccessful
8
8
Age 26 - 28
5 IUI
Anovulation
Male Factor
PCOS
European
Teacher
Neutral
Neutral
Unsuccessful
Dr. Trolice had me go through 5 cycles using the same strength of medications because every time I responded well to them. He was kind and thorough when explaining the procedures. If something was going to be painful or uncomfortable, he made sure to tell you up front so there weren't any surprises...actually took the time to read my chart before coming in the room. He wasn't flipping through pages while talking with me. Also, he made eye contact while talking with me.
This clinic [Fertility C.A.R.E.] was centrally located and was pretty easy to find. Overall the staff were helpful and kind...I felt like Dr. Trolice actually took the time to read my chart before coming in the room. He wasn't flipping through pages while talking with me. Also, he made eye contact while talking with me...Dr. Trolice had me go through 5 cycles using the same strength of medications because every time I responded well to them. He was kind and thorough when explaining the procedures. If something was going to be painful or uncomfortable, he made sure to tell you up front so there weren't any surprises.
How was your experience with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
Dr. Trolice had me go through 5 cycles using the same strength of medications because every time I responded well to them. He was kind and thorough when explaining the procedures. If something was going to be painful or uncomfortable, he made sure to tell you up front so there weren't any surprises.
What's one piece of advice would you give a prospective patient of Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
As with any doctor, try to be as complete as possible in telling him what you have gone through and are experiencing. Sometimes the things we don't think mean anything are actually symptoms that can be treated!
During treatment, were you treated like a number or a human with Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.)?
I felt like Dr. Trolice actually took the time to read my chart before coming in the room. He wasn't flipping through pages while talking with me. Also, he made eye contact while talking with me.
Describe your experience with The IVF Center (formerly Fertility C.A.R.E.).
This clinic was centrally located and was pretty easy to find. Overall the staff were helpful and kind.
Describe the costs associated with your care under Mark Trolice at The IVF Center (formerly Fertility C.A.R.E.).
The IUIs were covered by my husband's insurance so each visit only cost us the office visit co-pay.
8
Doctor
Mark Trolice
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The IVF Center (formerly Fertility C.A.R.E.)
Winter Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources