Describe your experience with Fertility Center of Las Vegas.
Halfway through treatment they got a new billing system. Errors galore. I was still dealing with these errors months after I left the practice. While there were some friendly front office staff, we just didn’t feel at home there
During treatment, were you treated like a number or a human with Bruce Shapiro at Fertility Center of Las Vegas?
While the meetings with dr Shapiro were one on one, all my cycle monitoring was done by nurses and “reviewed” by the doctor. The first time he actually examined me himself was during the IUI procedure, 6 months or so into me going to FCLV. It was *not* a good experience.
Describe your experience with your nurse at Fertility Center of Las Vegas. (Assigned nurse: Roshanda)
From forgetting to call in prescriptions to delays getting appointments to massive billing issues... it was not a great experience
What specific things went wrong at Fertility Center of Las Vegas?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Provided conflicting information
How was your experience with Bruce Shapiro at Fertility Center of Las Vegas?
When we first met with dr Shapiro, he ordered several tests. When we learned we had one blocked tube, and ovulation issues, he did say that IVF would be better, but the price tag difference was something like $600 vs $16,000 and he said there was a chance- so we tried. I was put on clomid, My body didn’t respond at all and we had to cancel the cycle. Doubled the dose of clomid- still nothing. Went back to see him for review of chart. He suggested letrozole. Tried that and we got ONE egg. Throughout this part of the journey, I was never seen by the doctor himself... all monitoring was handled by nurses. So when the big IUI day came, it was the first time he’d actually be examining me.
My husband did his sample, we were instructed to come back an hour later. We sat in the waiting room for about 2 hours. When they called us back, I (out of routine) emptied my bladder. Got undressed and on the table... doctor Shapiro walked in, with another doctor in tow and stated “this is dr so and so, he’s going to be observing today, mkay “ ... never asking if I was in fact, ok with it. But, lefs already in stirrups, 2 hours later than I imagined.. let’s just do this.
He inserted the speculum (not the first time for this) but I felt an immediate pinching feeling- almost like the plastic was cracked. He tried to reposition but it was worse. He opted for Peterson speculum instead, and said I should always have that. I had never had an issue with the speculum before now, but ok. Then he tried inserting the catheter, but it kept hitting my cervix apparently? It hurt... but not nearly as bad as when he asked for the tenaculum- aka cervical clamp. This hurt so bad I felt like I was screaming on the table. He then slammed the sperm inside me, releases the clamp and speculum, said that “this was too much- we won’t try this again if it doesn’t work”. And he walked out.
2 weeks later when I got my negative pregnancy test over the phone, he said ok so did you want to schedule another IUI? With all the other clinic issues, I said we were done for now, and then went to 4 other fertility doctors in the Vegas area.
What's one piece of advice would you give a prospective patient of Bruce Shapiro at Fertility Center of Las Vegas?
Double check your billing very carefully.
Describe the protocols Bruce Shapiro used in your cycles at Fertility Center of Las Vegas and their degree of success.
Clomid 50mg- nothing
Clomid 100mg- nothing
Letrozole 2.5- 1 mature follicle
Describe the costs associated with your care under Bruce Shapiro at Fertility Center of Las Vegas.
I received estimated cost summaries. I paid my copay amounts at the beginning of the journey. The actual costs were much more and I was billed for services not rendered.