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Fertility Center of Maryland

2 doctors work here

Rated 8.9
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.9
72% strongly recommend
13 reviews
Operations
9.7
9.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
9.1
9.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication
2 doctors work here
NPS
9.1
Average Doctor Score
Santiago Padilla
Fertility Center of Maryland
75% strongly recommend
4 Reviews
Rated 9.3
Strongly recommend: 75%Neutral: 25%9.3
Katherine Bass
Fertility Center of Maryland
86% strongly recommend
9 Reviews
Rated 8.9
Strongly recommend: 86%Don't recommend: 14%8.9

This clinic has 2 offices
Visit clinic website

Bel Air
2014 S. Tollgate Rd
Bel Air, MD 21015
410-296-6400
Towson
110 West Road Suite
Towson, MD 21204
410-296-6400

13 patient reviews

Most Recent
Strongly Recommend
72%
Neutral
17%
Don't Recommend
11%
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 40
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Bass is amazing. She knows a lot about the latest research, risks, and protocols. She is willing to explain and engage in helping the patient feel good about the decisions being made. Every time we met with her, she provided a lot of information -- way more than we had received from our prior office -- and we felt much more equipped to make decisions and had a better sense of what the outcomes would most likely be.
The clinic [Fertility Center of Maryland] is older in appearance, which at first was surprising. It is clean and we had a great experience there. The procedure center is smaller, but you also get much more personalized treatment and care...more privacy and individual attention...They know you by name and treat you like family...the nurses were very personable and helpful. They felt like cheerleaders and were always willing to answer questions and be helpful.
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr. Bass is amazing. She knows a lot about the latest research, risks, and protocols. She is willing to explain and engage in helping the patient feel good about the decisions being made. Every time we met with her, she provided a lot of information -- way more than we had received from our prior office -- and we felt much more equipped to make decisions and had a better sense of what the outcomes would most likely be.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
Ask her lots of questions - she is a huge resource.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
The clinic is incredibly personable and nice. They know you by name and treat you like family.
Describe the protocols Katherine Bass used in your cycles at Fertility Center of Maryland and their degree of success.
We did a mini-IVF treatment with an estrogen patch. We began with birth control, then did the estrogen patch, a very low amount of lupron, menopur, and follistim. We retrieved two eggs, neither of which were mature enough to fertilize.
Describe your experience with the nursing staff at Fertility Center of Maryland.
The nurses were very personable and helpful. They felt like cheerleaders and were always willing to answer questions and be helpful.
Describe your experience with Fertility Center of Maryland.
The clinic is older in appearance, which at first was surprising. It is clean and we had a great experience there. The procedure center is smaller, but you also get much more personalized treatment and care, which we loved over feeling like we were pushed in with many others in our prior clinic. We had a lot more privacy and individual attention.
Describe your experience with your monitoring appointments at Fertility Center of Maryland.
Monitoring appointments were super easy. If I had to wait, it was only a few minutes.
Describe the costs associated with your care under Katherine Bass at Fertility Center of Maryland.
So far we have paid around $600 for treatment, which was much cheaper than our prior experience (we do have insurance).
Describe Katherine Bass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Maryland.
She only wanted to transfer a single embryo given the potential complications of multiples.
10
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
9
Age 35
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
I found Dr. Bass to be professional, compassionate, and direct. She communicated difficult information well, but was not touchy-feely. She was willing to answer all of my questions, and provided me with the type of information I was interested in (ie- studies, pros and cons of certain testing). She consulted a colleague after my negative test and seemed to put thoughtful effort into my case. I think she is very well-suited to her job.
The staff [Fert Center of MD] was helpful, learned my name quickly, and generally accommodated me efficiently. I never had to wait longer than would be reasonable. The patient has to call in every day for a results at a specific time, which was not problematic for me...I thought the nurses were good. They were easy to get in touch with and provided me all information I asked about....Overall, I was able to be seen within a few minutes of arriving.
How was your experience with Katherine Bass at Fertility Center of Maryland?
I found Dr. Bass to be professional, compassionate, and direct. She communicated difficult information well, but was not touchy-feely. She was willing to answer all of my questions, and provided me with the type of information I was interested in (ie- studies, pros and cons of certain testing). She consulted a colleague after my negative test and seemed to put thoughtful effort into my case. I think she is very well-suited to her job. I did not notice weaknesses.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
I don't have specific advice.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
She spent as much time as we needed during the initial consultation, post-IVF phone call, and visit, to answer all of our questions. She was direct and honest, and compassionate. I appreciated the personal approach.
Describe the protocols Katherine Bass used in your cycles at Fertility Center of Maryland and their degree of success.
She used micro-flare protocol (micro-dose lupron) given my poor response to previous Antagonist protocols. She also suggested doing a 3 day transfer rather than a 5 day, given my history of poor/average embryo quality. ICSI was performed. She recommended 1 -2 embryos be transferred. In our first IVF cycle with her, all 3 of our embryos were average and I've had many implantation failures in the past, we transferred two. I did not get pregnant. In the second, we had a better response with 4 good-looking day 3 embryos. We transferred 2 and froze 2. Unfortunately the transfer was not successful and our frozen embryos did not survive the thaw, so FET was cancelled. If I do a final cycle, her recommendation is to try to get a blast, even if it means not having a transfer.
Describe your experience with the nursing staff at Fertility Center of Maryland.
I thought the nurses were good. They were easy to get in touch with and provided me all information I asked about.
Describe your experience with Fertility Center of Maryland.
The staff was helpful, learned my name quickly, and generally accommodated me efficiently. I never had to wait longer than would be reasonable. The patient has to call in every day for a results at a specific time, which was not problematic for me but perhaps could be if that time interfered with a work meeting or something like that.
Describe your experience with your monitoring appointments at Fertility Center of Maryland.
There was only one day when I had to wait, but it was understandable due to inclement weather. Overall, I was able to be seen within a few minutes of arriving.
Describe the costs associated with your care under Katherine Bass at Fertility Center of Maryland.
My insurance covered 50%. I reached my out of pocket max of 2750 immediately and spent about $600 on medications after insurance. I have looked into using an egg donor with this clinic but costs are higher than other clinics so I will change providers if I end up going that route.
Describe Katherine Bass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Maryland.
Yes, eSET is preferred. However he quality of my embryos and my previous implantation failures led them to transfer 2 both times.
9
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 34 - 35
2 IUI
Unexplained
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc....Dr. Padilla will answer any question you ask and won't seem like you're bothering him. I believe that he wants you to be comfortable with every part of your plan....I used clomid and and ovidrel to trigger. I have low progesterone levels so I have to use progesterone suppositories starting the day of insemination until I get a negative test or until many weeks after achieved pregnancy.
The nursing staff know me by name and are always cheerful, even at 7 in the morning when I'm there for labs. Mercy, Angela, and Andrea are my favorite ladies.... [Fert Ctr of MD- Towson] Strengths- *availability to see or talk when needed. *early office hours *pleasent doctors, nurses and secretaries....Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc.
How was your experience with Santiago Padilla at Fertility Center of Maryland?
Dr. Padilla is always pleasant. He greets my husband and I with a smile and sometimes throws in a joke or two. He's very gentle with the procedures and is always sure to tell me what will happen during and after procedures, blood work, etc.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland?
Ask any question you have no matter how simple you may think it is. Dr. Padilla will answer any question you ask and won't seem like you're bothering him. I believe that he wants you to be comfortable with every part of your plan.
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland?
Dr. Padilla spoke to me about all the possibilities as well as the things I needed to do to increase my chances of becoming pregnant. He was never harsh in his tone and has great bedside manner, and is always willing to answer any questions that I have.
Describe the protocols Santiago Padilla used in your cycles at Fertility Center of Maryland and their degree of success.
I used clomid and and ovidrel to trigger. I have low progesterone levels so I have to use progesterone suppositories starting the day of insemination until I get a negative test or until many weeks after achieved pregnancy. ( I believe for 14 weeks) I miscarried before making it to that point so I can't say for sure.
Describe your experience with the nursing staff at Fertility Center of Maryland.
The nursing staff know me by name and are always cheerful, even at 7 in the morning when I'm there for labs. Mercy, Angela, and Andrea are my favorite ladies. They are supportive when no matter if I'm moving in a positive direction of my journey or not so happy time of my journey.
Describe your experience with Fertility Center of Maryland.
Strengths- *availability to see or talk when needed. *early office hours *pleasent doctors, nurses and secretaries.
Describe the costs associated with your care under Santiago Padilla at Fertility Center of Maryland.
My insurance has covered most of the cost. I just pay a $10 copay each visit and starting in 2017 I have to pay a $200 deposit for IUI procedures. There is also an annual $10 office fee.
10
Doctor
Santiago Padilla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 36
1 IVF
Diminished Ovarian Reserve
Income $100K - $199K
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Bass was kind and knowledgeable. She doesn't sugarcoat things which I appreciate in a doctor but she was also hopeful we would have success. She was always open to answering any questions or concerns I had too. She also gave me some input in to what to do during my cycles which I really appreciated... On my first IVF cycle we did the long lupron protocol. I was too suppressed and responded poorly so we did not go through with the retrieval. We instead used a HCG trigger and timed intercourse.
I cannot say enough wonderful things about the nursing staff at The Fertility Center of Maryland. I LOVED every single nurse there. They were incredibly kind, compassionate and excellent nurses. They really cared about the patients and let you know they were rooting for you.... The monitoring appointments were efficient. For blood work you came during a specific time slot and for ultrasounds and blood work another time slot. For blood work results you called the clinic after one and they gave you the results and any adjustments to your medications.
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr. Bass was kind and knowledgeable. She doesn't sugarcoat things which I appreciate in a doctor but she was also hopeful we would have success. She was always open to answering any questions or concerns I had too. She also gave me some input in to what to do during my cycles which I really appreciated.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
If you're looking for a smaller clinic that can handle even tough cases, please contact Dr. Bass.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
Everyone at the Fertility Center of Maryland was kind and compassionate.
Describe the protocols Katherine Bass used in your cycles at Fertility Center of Maryland and their degree of success.
On my first IVF cycle we did the long lupron protocol. I was too suppressed and responded poorly so we did not go through with the retrieval. We instead used a HCG trigger and timed intercourse. This did not result in a pregnancy. My second cycle we used the microdose flare protocol. We ended up with 4 embryo's. We transferred 2 high quality day 3 embryos. The other two embryos were not good enough quality to freeze. This did not result in a pregnancy. My third cycle we did the estrogen patch protocol. We had 6 poor and fair quality embryos. We transferred 2 fair quality day 3 embryos. This resulted in my daughter!
Describe your experience with the nursing staff at Fertility Center of Maryland.
I cannot say enough wonderful things about the nursing staff at The Fertility Center of Maryland. I LOVED every single nurse there. They were incredibly kind, compassionate and excellent nurses. They really cared about the patients and let you know they were rooting for you.
Describe your experience with Fertility Center of Maryland.
The entire staff at Fertility Center of Maryland was great! I loved the doctors, nurses, embryologist, front desk employees and benefits employees. Everyone was very helpful and nice. The hours are also really convenient. I was able to get all my blood work done before work every day.
Describe your experience with your monitoring appointments at Fertility Center of Maryland.
The monitoring appointments were efficient. For blood work you came during a specific time slot and for ultrasounds and blood work another time slot. For blood work results you called the clinic after one and they gave you the results and any adjustments to your medications.
Describe the costs associated with your care under Katherine Bass at Fertility Center of Maryland.
I did not have any insurance coverage. The global cost for 1 round of IVF was $8,500 for the first round. They would knock off $500 for each subsequent round. You could also purchase packages. I also had to pay out of pocket for medications but they were very helpful with finding coupons or giving me donated medications.
10
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2014 - 2015, Successful
NPS
10
NPS
10
Age 31 - 32
2 IUI
1 IVF
PCOS
European
Income $100K - $199K
Consultant
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr Santiago Padilla] gave me candid feedback on whether I should or shouldn't try them. When I needed services he couldn't provide, he referred me to an excellent clinic. The new clinic was over an hour away, and Dr. Padilla let me continue with bloodwork and routine ultrasound at his office. He continued to take the time to say hello, check in and answer questions even when I was no longer his patient.
This practice [Fertility Center of Maryland] is small and very personal. Both Dr. Padilla and his nursing staff were always caring and treated me like an individual patient. Dr. Padilla always knew the details of my case and would take the time to talk with me and answer all of my questions. Even when I came in for bloodwork, he would stop and say hello and check in.
How was your experience with Santiago Padilla at Fertility Center of Maryland?
Dr. Padilla always explained everything to us in detail. He never rushed us through an appointment and always answers questions. He also listened when I brought things up I had heard about from friends (supplements, etc) and gave me candid feedback on whether I should or shouldn't try them. When I needed services he couldn't provide, he referred me to an excellent clinic. The new clinic was over an hour away, and Dr. Padilla let me continue with bloodwork and routine ultrasound at his office. He continued to take the time to say hello, check in and answer questions even when I was no longer his patient.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland?
Dr. Padilla is going to give you personal, individualized treatment. He's straightforward and will give you all the information. However, I would be sure to educate yourself and be sure to ask lots of questions, as any patient facing major decisions should do.
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland?
This practice is small and very personal. Both Dr. Padilla and his nursing staff were always caring and treated me like an individual patient. Dr. Padilla always knew the details of my case and would take the time to talk with me and answer all of my questions. Even when I came in for bloodwork, he would stop and say hello and check in.
Describe the protocols Santiago Padilla used in your cycles at Fertility Center of Maryland and their degree of success.
I had several clomid cycles (with step up protocol until we found the right dose), as well as clomid with iui, before moving to IVF. I was on a long lupron protocol and got many high quality embryos. After miscarrying, my husband was diagnosed with a balanced translocation.
Describe your experience with the nursing staff at Fertility Center of Maryland.
The nursing staff at the Towson office were amazing!!! They all know me and provided me with support through every pitfall and difficult decision. They were always available to answer questions whenever I needed to call. Mercy and Angela were ready with hugs on a bad day and I couldn't have made it through without their support!
Describe your experience with Fertility Center of Maryland.
This clinic is great, it's small and you never feel like you're part of a cattle call. The front desk staff know me by name and the financial staff are extremely kind and accommodating. I never waiting more than 5 minutes, which is important considering how often I had to go for bloodwork during a cycle.
Describe the costs associated with your care under Santiago Padilla at Fertility Center of Maryland.
We have excellent insurance so the majority of our expenses were covered. We paid a co-pay, and for freezing, thawing and storage costs during our IVF cycle.
10
Doctor
Santiago Padilla
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2013 - 2015, Unsuccessful
NPS
6
NPS
6
Age 31 - 33
5 IUI
2 IVF
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Accountant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
My biggest issue with her [Dr Bass] is she completely missed my husband's undiagnosed varicoceles, and even when I suggested several times that he go see a urologist for testing, she always insisted his numbers were "fine for IUI and IVF." She was wrong, and when I insisted on sending him to a urologist anyway, he needed surgery. After his surgery we conceived naturally on our own 9 months later.
The doctors [at Fertility Center of Maryland] repeatedly told me that my husband's poor semen analysis numbers were "fine for IUI and IVF" when I kept asking if he should be checked by a urologist. When I finally insisted and sent him despite their insistence it wasn't needed, he was immediately diagnosed with major bilateral varicoceles that needed surgical repair. This was the cause of my recurrent chemical pregnancies. Once he had the surgery, we conceived on our own 9 months later with no further intervention (currently 25 weeks pregnant).
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr. Bass is very blunt and no-nonsense. She does a good job of explaining things in laymen's terms so the patient understands, but could have a warmer bedside manner. My biggest issue with her is she completely missed my husband's undiagnosed varicoceles, and even when I suggested several times that he go see a urologist for testing, she always insisted his numbers were "fine for IUI and IVF." She was wrong, and when I insisted on sending him to a urologist anyway, he needed surgery. After his surgery we conceived naturally on our own 9 months later.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
Follow your gut and be your own best advocate - doctors can miss things.
Describe the protocols Katherine Bass used in your cycles at Fertility Center of Maryland and their degree of success.
First IVF cycle was an agonist protocol, 7 eggs retrieved, 6 fertilized, 2 made it to 5 day blast (one transferred, one frozen). Chemical pregnancy. Second IVF cycle was a microdose protocol, 20 eggs retrieved, 14 fertilized, but only 2 made it to 5 day blast. Both transferred. Chemical pregnancy.
Describe your experience with the nursing staff at Fertility Center of Maryland.
The nurses were very sweet, knowledgeable, and warm and definitely put the patient at ease.
Describe your experience with your monitoring appointments at Fertility Center of Maryland.
Pretty easy and efficient, monitoring hours were 7-9am so I was able to easily go before work.
What specific things went wrong at Fertility Center of Maryland?
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Center of Maryland.
The doctors repeatedly told me that my husband's poor semen analysis numbers were "fine for IUI and IVF" when I kept asking if he should be checked by a urologist. When I finally insisted and sent him despite their insistence it wasn't needed, he was immediately diagnosed with major bilateral varicoceles that needed surgical repair. This was the cause of my recurrent chemical pregnancies. Once he had the surgery, we conceived on our own 9 months later with no further intervention (currently 25 weeks pregnant).
6
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2018 - 2019, Unknown Success
NPS
7
NPS
7
Age 31 - 32
2 IVF
Male Factor
PCOS
European
Native American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Review of
Dr. Padilla was very warm, but he was also very quick, and I feel like he could have made sure my questions were answered better. ... I would have liked more options before my first IVF retrieval, I would have liked to discuss other ideas or therapies. I feel like he is trustworthy and I would continue to trust that he was success. ... He's kind. I also think he knows what he is doing, even if I feel his methods are not as up to date as new clinics.
There were times when the office [Fertility Center of Maryland] forgot my information, like when I was allergic to a medication, or when they forgot to call me back. ... It's old school. They don't take pictures of your embryos, they don't text you or email you communications, everything is phone call based and you are expected to be the one that calls. ... But it seems like the staff care about getting results, they aren't running it like a mill, though sometimes it feels like it. It also seems like they are understaffed.
How was your experience with Santiago Padilla at Fertility Center of Maryland?
I would have liked more options before my first IVF retrieval, I would have liked to discuss other ideas or therapies. I feel like he is trustworthy and I would continue to trust that he was success.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland?
He's kind. I also think he knows what he is doing, even if I feel his methods are not as up to date as new clinics.
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland?
There were times when the office forgot my information, like when I was allergic to a medication, or when they forgot to call me back. Dr. Padilla was very warm, but he was also very quick, and I feel like he could have made sure my questions were answered better.
Describe your experience with the nursing staff at Fertility Center of Maryland.
They are very gruff on the phone. It is an issue multiple people have complained about. I feel that way too. Often they don't explain what my blood levels are, what is going on and what that means, and I would much prefer that they did. I ask questions, but I don't always know what questions I should be asking.
Describe your experience with Fertility Center of Maryland.
It's old school. They don't take pictures of your embryos, they don't text you or email you communications, everything is phone call based and you are expected to be the one that calls. I imagine it keeps their costs down, but it can make you feel like communication is difficult. But it seems like the staff care about getting results, they aren't running it like a mill, though sometimes it feels like it. It also seems like they are understaffed.
What specific things went wrong at Fertility Center of Maryland?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
7
Doctor
Santiago Padilla
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
7
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of
2007 - 2011, Successful
NPS
10
NPS
10
Age 29 - 33
Donor Eggs
Diminished Ovarian Reserve
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Padilla was great to work with... he always took time to meet with me and explain our options moving forward when we weren't successful. He really cares about his patients and his bedside manner is incredible- he never made those very invasive exams awkward or weird. He was gentle and aware of the discomfort I may have felt...He's informative, sensitive, and always made time to speak to me and answer my questions...Dr. Padilla was amazing!
Carve out time to visit the office [Fertility Center of MD], ask questions, and get to know the team working to help you have a baby. I appreciate the entire staff at FCM... they are real, genuine, and compassionate from receptionists to billing department, nurses, embryologist, and the doctors. 5 stars hands down!!!...His [Dr. Padilla's] team of nurses are amazing as well and everyone including Dr. P share your ups and downs of your journey to being parents.
How was your experience with Santiago Padilla at Fertility Center of Maryland?
Dr. Padilla was great to work with... he always took time to meet with me and explain our options moving forward when we weren't successful. He really cares about his patients and his bedside manner is incredible- he never made those very invasive exams awkward or weird. He was gentle and aware of the discomfort I may have felt.
What's one piece of advice would you give a prospective patient of Santiago Padilla at Fertility Center of Maryland?
Never give up!
During treatment, were you treated like a number or a human with Santiago Padilla at Fertility Center of Maryland?
Dr. Padilla was amazing! He's informative, sensitive, and always made time to speak to me and answer my questions. His team of nurses are amazing as well and everyone including Dr. P share your ups and downs of your journey to being parents.
Describe your experience with the nursing staff at Fertility Center of Maryland.
Awesome, efficient, sensitive, knowledgeable!
Describe your experience with Fertility Center of Maryland.
Carve out time to visit the office, ask questions, and get to know the team working to help you have a baby. I appreciate the entire staff at FCM... they are real, genuine, and compassionate from receptionists to billing department, nurses, embryologist, and the doctors. 5 stars hands down!!!
Describe the costs associated with your care under Santiago Padilla at Fertility Center of Maryland.
$18,000 for donor egg cycle, $5,000 for additional IVF frozen embryo cycles. Insurance didn't cover costs until last attempt unfortunately bc of donor egg
10
Doctor
Santiago Padilla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 28 - 32
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
We used Clomid [with Dr. Bass], which was adjusted each time. IUIs went from pills to injectablea and also were adjusted. IVF treatment was BCP cycle and then stims...was confident and compassionate. She eased our fears and was very detailed. I never had to wait longer than 5 minutes to be seen. She took the time to answer questions, etc., and I never felt rushed. Both my husband and I were very impressed.
I can’t think of a single weakness. I liked the small size of the clinic [Fertility Center of Maryland], because everyone knows who you are. I never had to wait more than 5min to be seen. They are very thouroughly and clearly want to see the best for you and your family...The nursing staff is amazing!! You can call and ask to speak to a nurse at any time. They give helpful advice, and will answer any questions.
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr. Bass was confident and compassionate. She eased our fears and was very detailed. I never had to wait longer than 5 minutes to be seen. She took the time to answer questions, etc., and I never felt rushed. Both my husband and I were very impressed.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
Make sure you arrive with questions in hand.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
They know me by name, and ask how my children are.
Describe the protocols Katherine Bass used in your cycles at Fertility Center of Maryland and their degree of success.
We used Clomid, which was adjusted each time. IUIs went from pills to injectablea and also were adjusted. IVF treatment was BCP cycle and then stims.
Describe your experience with your nurse at Fertility Center of Maryland. (Assigned nurse: Sharon)
The nursing staff is amazing!! You can call and ask to speak to a nurse at any time. They give helpful advice, and will answer any questions.
Describe your experience with Fertility Center of Maryland.
I can’t think of a single weakness. I liked the small size of the clinic, because everyone knows who you are. I never had to wait more than 5min to be seen. They are very thouroughly and clearly want to see the best for you and your family.
Describe your experience with your monitoring appointments at Fertility Center of Maryland.
Very efficient!!
Describe the costs associated with your care under Katherine Bass at Fertility Center of Maryland.
My insurance paid a lot, but we paid around 10,000.
Describe Katherine Bass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Maryland.
ESET was preferred.
10
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2009 - 2015, Successful
NPS
3
NPS
4
Age 28 - 34
2 IVF
Male Factor
Black or African-American
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Review of
She [Dr. Bass] is a very good fertility doctor. However, her people skills are lacking,..A lot of the concerns i had were pushed off an not take very seriously which i feel resulted in worse complications.
Most of the time, [the Fertility Center of Maryland] staff had very poor people skills. No compassion. It was a shuffle to get you in and out. Always a rush and was not very detailed when answering questions or concerns.
How was your experience with Katherine Bass at Fertility Center of Maryland?
She is a very good fertility doctor. However, her people skills are lacking, She often comes off as phony. There is no emotion behind her comments. A lot of the concerns i had were pushed off an not take very seriously which i feel resulted in worse complications.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
If you don't require genuine concern from the doctors treating you, she may be a good fit. But if rapport is important, she may not be a good fit.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
Most of the time, staff had very poor people skills. no compassion. it was a shuffle to get you in and out. Always a rush and was not very detailed when answering questions or concerns.
3
Doctor
Katherine Bass
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 35
2 IUI
Unexplained
Income $200K - $499K
Business Executive
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Bass seems to legitimately care about me and my family and my treatment. She is honest with me about her opinions (she believes I should try IVF) but is willing to understand my boundaries and does not have issues with moving forward with my preferred treatment (IUI). She is very good at giving thorough explanations in a way we can understand them. She was very compassionate when I had a recent issue that prevented me from going through with my planned IUI cycle.
I do occasionally have issues with one receptionist [at Fertility Center of Maryland] understanding me and transferring my phone call successfully but it's a small issue and I just call back. The nursing staff and Dr.s Bass and Padilla are very kind and take their time with you as a patient...The nursing staff has been wonderful, as have the billing staff...Dr. Bass takes her time with us every time we see her, she doesn't seemed rushed or that she's just on to the next patient; she seems to be willing to hear what we have to say and does a great job of answering all the questions we have. I only have one experience with Dr. Padilla but it was also a very positive experience.
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr. Bass seems to legitimately care about me and my family and my treatment. She is honest with me about her opinions (she believes I should try IVF) but is willing to understand my boundaries and does not have issues with moving forward with my preferred treatment (IUI). She is very good at giving thorough explanations in a way we can understand them. She was very compassionate when I had a recent issue that prevented me from going through with my planned IUI cycle.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
Dr. Bass takes her time with us every time we see her, she doesn't seemed rushed or that she's just on to the next patient; she seems to be willing to hear what we have to say and does a great job of answering all the questions we have. I only have one experience with Dr. Padilla but it was also a very positive experience.
Describe your experience with the nursing staff at Fertility Center of Maryland.
The nursing staff has been wonderful, as have the billing staff. The only issue I've had ios one receptionist who doesn't speak very clear english and seems to hang up on me every time she goes to transfer my call to the nursing staff.
Describe your experience with Fertility Center of Maryland.
For me, the only weakness is the distance of this clinic from my home. I do occasionally have issues with one receptionist understanding me and transferring my phone call successfully but it's a small issue and I just call back. The nursing staff and Dr.s Bass and Padilla are very kind and take their time with you as a patient.
10
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2020, Unknown Success
NPS
10
NPS
10
Age 37
Tubal Blockage
Black or African-American
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Bass had empathy. She was very polite, she took the time to explain things and we didn’t feel rushed through our consultation... Although we’re only at the beginning of our treatment, I feel comfortable and confident that we’re in good hands. The number one thing for me is that she explains the process throughly and helps us understand. Being comfortable and not rushed is important to me.
The only weakness that I have is sometimes the staff that answers the phone [at Fertility Center of Maryland] aren’t as helpful and the nurses sometime seem very busy or not as patient, when I called with a question...Dr. Bass is awesome. Although we’re only at the beginning of our treatment, I feel comfortable and confident that we’re in good hands. The number one thing for me is that she explains the process throughly and helps us understand. Being comfortable and not rushed is important to me.
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr. Bass is awesome. Although we’re only at the beginning of our treatment, I feel comfortable and confident that we’re in good hands. The number one thing for me is that she explains the process throughly and helps us understand. Being comfortable and not rushed is important to me.
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
Dr. Bass had empathy. She was very polite, she took the time to explain things and we didn’t feel rushed through our consultation.
Describe your experience with the nursing staff at Fertility Center of Maryland.
I didn’t have much dealing with the nursing team yet. Haven’t have any dealings that stood out to be very good or bad.
Describe your experience with Fertility Center of Maryland.
The only weakness that I have is sometimes the staff that answers the phone aren’t as helpful and the nurses sometime seem very busy or not as patient, when I called with a question. This was just only once. Not a terrible thing just something I noticed.
Describe the costs associated with your care under Katherine Bass at Fertility Center of Maryland.
About $12,000
10
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
9
NPS
8
Age 29 - 30
2 IUI
Anovulation
PCOS
Unexplained
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Neutral
Successful
Review of
I took clomid days 3 through 7 and went to see her [Dr. Katherine Bass] for follicle check 5 days after last clomid. I ovulate late so I ended up seeing her 12 days after last pill...I felt like a human because she was very thorough and explained everything. She was caring and personal...was very compassionate. She explained things very well. She gave us hope and support. The only thing that was confusing is the one time I seen dr Padilla he had a different plan for us when I thought we already had a plan in place.
The clinic [Fertility Center of Maryland] was clean. The staff was nice and treated patient with respect. They were willing to answer questions and if they didn't have the answer they found out. The wait time in the waiting area was quick...Dr bass was very compassionate. She explained things very well. She gave us hope and support. The only thing that was confusing is the one time I seen dr Padilla he had a different plan for us when I thought we already had a plan in place.
How was your experience with Katherine Bass at Fertility Center of Maryland?
Dr bass was very compassionate. She explained things very well. She gave us hope and support. The only thing that was confusing is the one time I seen dr Padilla he had a different plan for us when I thought we already had a plan in place.
What's one piece of advice would you give a prospective patient of Katherine Bass at Fertility Center of Maryland?
Communication is key. Ask questions and she will the answers
During treatment, were you treated like a number or a human with Katherine Bass at Fertility Center of Maryland?
I felt like a human because she was very thorough and explained everything. She was caring and personal
Describe the protocols Katherine Bass used in your cycles at Fertility Center of Maryland and their degree of success.
I took clomid days 3 through 7 and went to see her for follicle check 5 days after last clomid. I ovulate late so I ended up seeing her 12 days after last pill. We did 2 iui with her and 1 with dr Padilla
Describe your experience with Fertility Center of Maryland.
The clinic was clean. The staff was nice and treated patient with respect. They were willing to answer questions and if they didn't have the answer they found out. The wait time in the waiting area was quick.
Describe the costs associated with your care under Katherine Bass at Fertility Center of Maryland.
Expensive. That's why we stopped going
9
Doctor
Katherine Bass
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Center of Maryland
Towson
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of

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