Fertility Center of Oregon

1 doctors work here

Rated 9.2
Strongly recommend: 82%Neutral: 12%Don't recommend: 6%9.2
82% strongly recommend
24 reviews
Operations
9.6
9.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.3
9.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.8
8.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.5
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
247
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Eugene
590 Country Club Parkway
Eugene, OR 97401
541.868.9755

24 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unknown Success
10
10
Age 43 - 46
1 IUI
3 IVF
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Austin had done a great job of getting to know me, my medical history and I feel is doing everything he can to help me become a mom...He is honest, straightforward, compassionate, supportive,kind, and recognizes the emotional toll this journey has been without ever being patronizing. While some of the exams and procedures can be physically and personally uncomfortable, he always makes me feel comfortable.
The entire staff [at Fertility Center of Oregon] is wonderful, from the woman at the front desk who greets you by name and schedules all appointments, to the techs who have done multiple blood draws, to the financial coordinators. Fertility treatment can be difficult and emotional, and all of the staff have made the journey better.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr Austin is one of the kindest human beings I have ever met. He is honest, straightforward, compassionate, supportive,kind, and recognizes the emotional toll this journey has been without ever being patronizing. While some of the exams and procedures can be physically and personally uncomfortable, he always makes me feel comfortable.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
When people say he is amazing and the best, they are telling the truth.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr Austin and his staff are extremely compassionate, friendly, and caring. They do not diminish the emotional toll of fertility treatment, especially dr Austin who is so supportive during the various stages including the grief stage. Dr Austin had done a great job of getting to know me, my medical history and I feel is doing everything he can to help me become a mom.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
I initially began seeing Dr Austin with the plan to retrieve my own eggs and fertilize them with donor sperm. The first three attempts never even got to the retrieval stage because my body didn’t respond the way we expected with the various meds and injections. Dr Austin changed my approach and I was able to make it to the egg retrieval stage. Unfortunately two of the retrievals resulted in very few eggs, which tested positive for abnormalities once fertilized. Another retrieval led to the discovery that I had already ovulated. Dr Austin then recommended I try using donor embryos rather than my own eggs. There were a few times on the process where I didn’t make it to the transfer stage because of issues with my hormone levels or uterus, and I have been able to have three transfers using one embryo each time. Two resulted with me not being pregnant while one resulted in pregnancy that unfortunately became a miscarriage within a few weeks of finding out I was pregnant. Dr Austin and I have discussed trying again with 2 embryos at my next transfer, which I am scheduled for next month.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharron and Angie )
The nursing staff are all wonderful. They are very compassionate, friendly and supportive. They are very helpful and timely in answering all of my questions.
Describe your experience with Fertility Center of Oregon.
The entire staff is wonderful, from the woman at the front desk who greets you by name and schedules all appointments, to the techs who have done multiple blood draws, to the financial coordinators. Fertility treatment can be difficult and emotional, and all of the staff have made the journey better.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
I don’t remember exact costs as they allowed me a generous payment plan, where I paid 50% up front and up to two years to pay remaining balance with no interest. Additionally, I never was able to complete the full process of IVF using my own eggs that dr Austin retrieved.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
Dr Austin has been very supportive of my request to only transfer one embryo at a time as I have financial concerns about the possibility of being a single mom with twins. However, after trying multiple times with a single embryo, we discussed the pros and cons of trying with multiple embryos, which is what I will be doing next month. Dr Austin has been great about explaining everything and is supportive the entire time.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
10
10
Age 30 - 35
1 IUI
1 Embryo Freezing (cancer)
Cancer
Male Factor
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
He took the time to get to know us, he made it a priority to let us know that he would do everything in his power to help us succeed with a pregnancy...Dr. Austin was amazing in making sure he was kept in the loop with all my other doctors, doing a Telehealth with me to discuss my options and give his condolences, and then once chemo was confirmed to be required in my treatment, he was by my side making sure we succeeded in our only opportunity to collect eggs.
[the Fertility Center of Oregon nurses] were very good at communicating with me over the phone on the next steps, and would send me an email with written instructions...Their strength is making you feel like the most important person in that moment. They make you feel like a human...They are wonderful for setting up a payment plan, especially since after I was diagnosed
How was your experience with Douglas Austin at Fertility Center of Oregon?
He has such a big heart, I feel like he his purpose is to help people through fertility. He took the time to get to know us, he made it a priority to let us know that he would do everything in his power to help us succeed with a pregnancy. He is so dedicated to his work, it's a breath of fresh air in the medical field.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Take it one day at a time, and put your complete trust in Dr. Austin.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
I had a successful pregnancy following our only IUI, but one week later I was diagnosed with hormone positive breast cancer, and had to terminate the pregnancy. Dr. Austin was amazing in making sure he was kept in the loop with all my other doctors, doing a Telehealth with me to discuss my options and give his condolences, and then once chemo was confirmed to be required in my treatment, he was by my side making sure we succeeded in our only opportunity to collect eggs.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
My fiancé is type 1 diabetic, and has retrograde ejaculation. After our consultation with Dr. Austin, he had Jason, my fiancé, try a anti-depressant medication first to help get the sperm out. Jason did not like that drug because it made him feel weird, so Dr. Austin had him try a baking soda regimen 2-3 days before my estimated ovulation surge. This was successful! So Dr. Austin felt confident with continuing with the IUI procedure, as Jason's sperm appeared to be very good. We had a successful pregnancy after our first IUI procedure, thanks to Dr. Austin. As stated before, we unfortunately had to terminate the pregnancy due to my hormone fueled breast cancer. We then did the egg retrieval, with the hormone injections. They were able to collect 10 eggs and create 8 embryo's on the first try.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon and Anjie )
They were very good at communicating with me over the phone on the next steps, and would send me an email with written instructions. Sharon sent me a calendar to help me keep track of the injections and ultrasounds I needed to do each day during the egg retrieval.
Describe your experience with Fertility Center of Oregon.
Their strength is making you feel like the most important person in that moment. They make you feel like a human, and not just another number to being in more money for the clinic. I honestly cannot think of any weaknesses they have. Even their front office receptionist is a wonderful and caring person.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Unfortunately, I've accrued about $6500 I believe in debt with them. They are wonderful for setting up a payment plan, especially since after I was diagnosed with breast cancer, everything was moving fast for me, and I started to accrue so much medical debt. I appreciate their understanding.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
N/A
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
10
10
Age 28 - 30
3 IUI
Donor Sperm
PCOS
Unexplained
European
Middle Eastern
Other
Income $50K - $99K
Teacher
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Austin was willing to let us continue with only oral medication, but our insurance benefit is limited and we wanted to increase our chances...He is kind, thorough, practical, and experienced. He is not afraid to think outside the box and sincerely wants you to succeed. He is very kind and genuine. He works extremely well with all types of families, including LGBTQ families, and is sensitive to issues of ethnic, racial, and religious diversity. New Patient Advice
I had three cycles of letrozole, with confirmed ovulation, with insemination via IUI with donor sperm [at Fertility Center of Oregon]...Nurse Sharon is extremely kind, patient, and a good communicator. She is very precise and organized, but also very compassionate. You really get the sense she is genuinely in on this journey with you and wants what is best for you and your family.
How was your experience with Douglas Austin at Fertility Center of Oregon?
He is kind, thorough, practical, and experienced. He is not afraid to think outside the box and sincerely wants you to succeed. He is very kind and genuine. He works extremely well with all types of families, including LGBTQ families, and is sensitive to issues of ethnic, racial, and religious diversity.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Make sure to ask the questions you want to ask- he and his staff will answer everything, you just have to ask! Don't feel self conscious.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin and his staff (two Nurse Practitioners), are super attentive, caring, and provide very individualized care. All of my questions, even ones that felt a little silly to ask, were treated with care and respect. Even after we took a break, when we came back our treatment was fabulous and they still new the details of our case.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
I did a test cycle and found I had poor ovulation. I took letrozole and had better ovulation, but needed to bump up the letrozole to get a stronger number. I had three cycles of letrozole, with confirmed ovulation, with insemination via IUI with donor sperm. I have an HSG shortly and will begin a cycle of gonadotropins (menopur and a trigger shot) with IUI with donor sperm. Dr. Austin was willing to let us continue with only oral medication, but our insurance benefit is limited and we wanted to increase our chances.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Nurse Sharon)
Nurse Sharon is extremely kind, patient, and a good communicator. She is very precise and organized, but also very compassionate. You really get the sense she is genuinely in on this journey with you and wants what is best for you and your family.
Describe your experience with Fertility Center of Oregon.
It is a busy clinic, but not so busy it is overwhelming. They provide such thorough, patient and comprehensive care that sometimes you can have a slight wait, but never for anything time sensitive- more like for consultation...and then you move on to treatment and realize why those appointments might be a few minutes late, because people like you are calling in saying "I OVULATED FIT ME IN!!!" :) They provide services every day of the week and holidays so you never have to worry about missing a cycle due to their schedules or closures. The front desk person is extremely kind and pleasant and knows who to connect you to and how to troubleshoot basic problems with shipping, finances, etc. Their medical billing and payment staff are shockingly kind and very passionate about their work and providing you with the financial information to have the best and most thorough care.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
I'm not sure of exact costs because we have a fifty percent insurance benefit, that covers some things but not others, so our bills always look a little crazy. I can say that the billing office is extremely detail oriented and got us the maximum benefit from our insurance possible, to the point of fighting for us.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have never received such excellent medical care- I never felt rushed, [Dr. Douglas Austin] knew details of my life and medical history and never had to refer to my chart or ask questions over...We went through IVF and he was at every appointment...never felt more comfortable or supported in a doctors office...we got answers, treatment options but most importantly we were offered the support we so desperately needed in navigating infertility.
My husband and I live 6 hours and a state away and would not have chosen to go anywhere else...The nursing staff at Fertility Center of Oregon are so wonderful...were responsive to all of my questions, called back and discussed things any time I needed it, and were patient, kind and caring during every visit...the initial visit it was just over $600. We did IVF and it was 11,000 (without genetic testing) plus the costs of medication.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr.Austin is wonderful- a caring, compassionate professional who made me feel cared about and taken care of during a time when I needed that the most. He always took time to answer all my questions, ask about my life and explain options, procedures, etc. I have never felt more comfortable or supported in a doctors office- I am eternally grateful I found Dr. Austin.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Make that appointment! As someone who has issues with fertility I felt a sigh of relief having Dr. Austin by my (and my husbands) side- we got answers, treatment options but most importantly we were offered the support we so desperately needed in navigating infertility.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
I have never received such excellent medical care- I never felt rushed, he knew details of my life and medical history and never had to refer to my chart or ask questions over- it was like he had been working with us for years even though it had only been a few months. You can tell how much he cares- I wish he could be my doctor for everything!
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
My husband was prescribed clomid to address his testosterone levels that were impacting his sperm. We went through IVF and he was at every appointment checking my follicles and did not make any adjustments to our protocol during the cycle.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon Huff )
The nursing staff at Fertility Center of Oregon are so wonderful. They were responsive to all of my questions, called back and discussed things any time I needed it, and were patient, kind and caring during every visit.
Describe your experience with Fertility Center of Oregon.
Honestly- I could talk all day about how wonderful I think this clinic is. My husband and I live 6 hours and a state away and would not have chosen to go anywhere else. They are amazing and you need people like these when going through the difficult journey of infertility. For the first time in a long time I didn’t feel alone.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
For the initial visit it was just over $600. We did IVF and it was 11,000 (without genetic testing) plus the costs of medication.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Consult
8
8
Age 29 - 30
Male Factor
Other
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Douglas Austin] sat with us and explained everything. He wasn’t rushed and made us feel like time with us was important to him...Our experience with him was wonderful. I think he took the time needed. He talked about our health beyond just the basic sperm and egg. He conveyed to us that he does care about us. We both enjoyed being able to see him even if it was for one visit...He did inform us that testosterone my husband was prescribed (different doctor) was part of the problem. He took him off those and he’s been on HCG. After a few months, Dr. Austin had him take a SA and it came back low for almost everything. Waiting now for a way to pay for IVF.
Kinda small waiting room [at Fertility Center of Oregon]. I did enjoy the pictures and stuff throughout the office. I did at some points feel like I wasn’t a part of the process (male factor). They were very willing to help with insurance. They called them on our behalf even though in the end the insurance said no they won’t cover anything because it was not combat related infertility. Technically it is but it’s not in his rating.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Our experience with him was wonderful. I think he took the time needed. He talked about our health beyond just the basic sperm and egg. He conveyed to us that he does care about us. We both enjoyed being able to see him even if it was for one visit.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
A piece of advice I would give to a prospective patient of Dr. Austin’s would be to be honest, open minded, and enjoy the experience even though it can be hard.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
He sat with us and explained everything. He wasn’t rushed and made us feel like time with us was important to him.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
He has not done a whole lot. He did inform us that testosterone my husband was prescribed (different doctor) was part of the problem. He took him off those and he’s been on HCG. After a few months, Dr. Austin had him take a SA and it came back low for almost everything. Waiting now for a way to pay for IVF.
Describe your experience with the nursing staff at Fertility Center of Oregon.
They were very helpful. They returned phone calls in a timely manner. They were educated in the areas that they talked to us in.
Describe your experience with Fertility Center of Oregon.
Kinda small waiting room. I did enjoy the pictures and stuff throughout the office. I did at some points feel like I wasn’t a part of the process (male factor). They were very willing to help with insurance. They called them on our behalf even though in the end the insurance said no they won’t cover anything because it was not combat related infertility. Technically it is but it’s not in his rating.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
We have only had one appointment and one SA. Thankfully the insurance covered these both.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
I have not had any experience with either of these.
8
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
10
Age 33
4 IUI
1 IVF
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He’s a very kind and knowledgeable person. ... He has always explained things very thoroughly and answered all our questions. He has never made us feel like we were bothering him when we asked lots of questions. ... This was our 4th IUI. We decided with Dr. Austin that we would move to IVF after that IUI failed. ... Weaknesses: seems unwilling to try additional protocols
Strengths [of Fertility Center of Oregon]: helpful, knowledgeable, kind, compassionate, affordable Weaknesses: ... lack of brochures and other things to help with questions about the process. ... I primarily deal with Sharon [nurse] when I have questions. She never sounds annoyed by my countless emails and calls. She’s very compassionate, knowledgeable and kind. Deana has also been very help and kind when I’ve dealt with her. Other nursing staff is very kind and compassionate.
How was your experience with Douglas Austin at Fertility Center of Oregon?
He’s a very kind and knowledgeable person. He spoke to us like he might a friend. He has always explained things very thoroughly and answered all our questions. He has never made us feel like we were bothering him when we asked lots of questions.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Have questions to ask when you have your consultation.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin always spoke to my husband and I like we were his friends. He shared funny stories with us and made us feel comfortable.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
Menopur, ganirelix and trigger shot with Progesteone Suppositories for IUI resulted in negative pregnancy test. This was our 4th IUI. We decided with Dr. Austin that we would move to IVF after that IUI failed. IVF protocol included menopur, ganirelix, follistim and trigger shot. We did a fresh transfer with a day 5 blast along with PIO injections starting the day after transfer. Fresh transfer ended in a chemical pregnancy. Frozen transfer included 30ish days of birth control and about a week or so before stopping birth control I started 10 units of daily Lupron injections and continued for 2 weeks. Then 2 weeks of 5 units. 2 weeks prior to transfer began twice weekly estrodial valerate injections and 2 ml PIO daily starting 5 days prior. Frozen Transfer ended in a negative pregnancy test.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon)
I primarily deal with Sharon when I have questions. She never sounds annoyed by my countless emails and calls. She’s very compassionate, knowledgeable and kind. Deana has also been very help and kind when I’ve dealt with her. Other nursing staff is very kind and compassionate.
Describe your experience with Fertility Center of Oregon.
Strengths: helpful, knowledgeable, kind, compassionate, affordable Weaknesses: seems unwilling to try additional protocols, lack of brochures and other things to help with questions about the process.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Less than $5000 for IUI plus injectable drugs $9500 global fee for IVF: includes monitoring appt, egg retrieval, fertilization assistance ICSI and embryologist fees, and fresh transfer. Clinic worked with overseas pharmacy also to save money on medications. Spent nearly $2000 on IVF meds
9
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 34 - 35
4 IUI
2 IVF
Male Factor
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Austin is always very personable and takes the time to address not just me, but also my husband which is nice. It is clear he is very well trained and efficient.... During my second retrieval I increased my FSH and HMG and did a micro-lupron protocol instead of the Ganirelex. This time I had 20 large follicles prior to trigger (HCG again) and they were able to retrieve 20 eggs! Of those, 16 were mature and 14 fertilized. We end up with 6 blasts this time and the PGT-a results on them were 4 "normal", and 2 abnormal. We transferred 1 of the normal embryos during a medicated FET and it was successful on the first try.
Sharon [a nurse at Fertility Ctr of OR] is great at answering my questions and knowing what is going on in my personal cycle even though she has multiple IVF patients a day.... Each IUI was around $400, If we needed an ultrasound baseline (if doing back to back ones) that cost increased to $1000. Our first IVF cycle ended up being approx. $18,000 out of pocket including the consultation, all tests, medications, monitoring, anesthesia, the retrieval, PGS testing, and a transfer. Our second round will be closer to $10,000 because there are less preliminary tests to do and we already paid for the PGS and transfer.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is always very personable and takes the time to address not just me, but also my husband which is nice. It is clear he is very well trained and efficient. We are still in our first trimester so it’s too soon to know if it has fully worked, but we have confidence in Dr. Austin to help us create our take-home baby.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Write down all of your questions for the initial consultation and be sure you ask anything that concerns you. Also, as an infertility patient in general, take it one day at a time and try to not get overwhelmed with all the potentially scary or intimidating treatments that may come up. Be aware that you will likely have setbacks and things won't go as planned, but that you can get through them and Dr. Austin's team will help you navigate it all.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
They always took the time to answer my questions.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We did 1 round of Letrozol and timed intercourse, then we increased my letrozol feom 2.5 to 5 and did 4 IUIs. None of these were successful. We then moved on to IVF. Our first cycle I took FSH, HMG, Ganirelex, and the HCG trigger shot. Although it looked like I had quite a few good follicles (around 18) I only had 7 eggs retrieved and only 5 were mature, however all 5 fertilized. We ended up with 2 Day-5 blasts and performed PGT-a testing which resulted in 1 abnormal and 1 low level mosaic. Since we want two kids, we decided to do a second cycle. During my second retrieval I increased my FSH and HMG and did a micro-lupron protocol instead of the Ganirelex. This time I had 20 large follicles prior to trigger (HCG again) and they were able to retrieve 20 eggs! Of those, 16 were mature and 14 fertilized. We end up with 6 blasts this time and the PGT-a results on them were 4 "normal", and 2 abnormal. We transferred 1 of the normal embryos during a medicated FET and it was successful on the first try.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon Huff)
Sharon is great at answering my questions and knowing what is going on in my personal cycle even though she has multiple IVF patients a day.
Describe your experience with Fertility Center of Oregon.
They are the only fertility clinic in the area so I didn’t have much of a choice, however I am glad that they are who we ended up going to. The facilities are always clean and comfortable. Staff is nice and knowledgeable.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Each IUI was around $400, If we needed an ultrasound baseline (if doing back to back ones) that cost increased to $1000. Our first IVF cycle ended up being approx. $18,000 out of pocket including the consultation, all tests, medications, monitoring, anesthesia, the retrieval, PGS testing, and a transfer. Our second round will be closer to $10,000 because there are less preliminary tests to do and we already paid for the PGS and transfer.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
Dr. Austin strongly recommends only transferring 1 embryo due to the risks that come to both mom and babies with twins, or multiples. We agreed that the risks were not worth it and only transferred 1 embryo.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Center of Oregon.
At my very first appointment they did bloodwork but ordered the wrong tests so that was frustrating but we got it cleared up eventually. On Day 3 of my embryos growing someone was supposed to call to give me an update on their growth. My normal nurse, Sharon, was out of the office that day and somehow the message did not get sent to her fill-in to call me. This caused an incredible amount of stress on me as I waited for the results. I finally heard from the fill-in nurse at almost 6 pm and all she could say was “I didn’t know I was supposed to be checking on your results so I have nothing to tell you, we’ll call tomorrow.” It was a hard day.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
7
Age 37
11 IUI
Male Factor
European
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Austin has a great "bed-side" manner and in the few instances we have had interaction with him, he has not rushed us, been a great listener, and generally seems interested in our individual case - thus far. We are just in the beginning process of treatment with him... I do wish that his practice was offering more cutting edge approaches to things, rather than the standard way of doing things (INVOcell, different sperm sorting techniques, etc) I feel that we have a rare and complex situation
Strengths - easily the best strength is access.. they [Fertility Ctr of Oregon] are it for the Eugene/Springfield area! They seem to compassionate through out their staff and Dr. Austin as the sole practitioner has a great bed side manner, which I think may be one of the most important factors when dealing with infertility. Weakness - it's hard to make an accurate assessment just yet of this as our relationship with this center is quite new, but we are not new to the infertility world
How was your experience with Douglas Austin at Fertility Center of Oregon?
As we've just started a more formal relationship with Dr. Austin, it is hard to fully know how we'll feel overall until treatment is completed. I do think that so far, he has really listened to our particular concerns and nuances as an individual, which for me, are many! More than anything in our journey I have really disliked when feeling dismissed by a provider, and Dr. Austin will never make you feel that way. I do wish that his practice was offering more cutting edge approaches to things, rather than the standard way of doing things (INVOcell, different sperm sorting techniques, etc) I feel that we have a rare and complex situation, and I get concerned that although I really LIKE Dr. Austin, I wonder if his practice is forward thinking enough and willing to adjust or try different approaches.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Be prepared as possible with a thorough background on your own situation, try to research as much as you possibly can so you can ask a lot of questions based on your own case, and advocate for yourself and the things that make you comfortable. I think that Dr. Austin is willing to hear you.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin has a great "bed-side" manner and in the few instances we have had interaction with him, he has not rushed us, been a great listener, and generally seems interested in our individual case - thus far. We are just in the beginning process of treatment with him, but everyone we have encountered from the front desk person to the intake nurse has been very warm.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We are in very early stages of treatment with Dr. Austin so I don't have much helpful information as of yet in this area. Although I have done many IUI's with my regular OB (some medicated, some natural) none were monitored, so I believe that is where we need to start and he was agreeable to this. He did suggest based on what we see, we could then move forward to more medication and triggers to try and get the best, and most follicles, well synchronized for ovulation. We have not discussed yet IVF protocols in particular. I did inquire about some additional pre-testing prior to IVF (we've already done a lot through my OB and through my husband's Urologist), and he explained his rationale for not using or using things I asked about (ERA testing for example) and I was satisfied with his reasoning. I do still wish they would consider things like Zymot (microfluidic sorting) as we do know we have a mid-high level of DNA fragmentation, and for the price of adding this, it would ease my mind. If we move forward with IVF in his clinic, I would advocate for this as I think it's worth at least trying - why not?! It can't hurt, and when you're shelling out 10's of thousands of $'s, I think it's important to really throw everything you can at giving it your best chance (based on your tests, of course).
Describe your experience with the nursing staff at Fertility Center of Oregon.
I have had thus far very limited interaction with nursing staff, but will update as we have more visits. The one we had today, was extremely kind and very quickly heard that I am anxious patient, and was very accommodating.
Describe your experience with Fertility Center of Oregon.
Strengths - easily the best strength is access.. they are it for the Eugene/Springfield area! They seem to compassionate through out their staff and Dr. Austin as the sole practitioner has a great bed side manner, which I think may be one of the most important factors when dealing with infertility. Weakness - it's hard to make an accurate assessment just yet of this as our relationship with this center is quite new, but we are not new to the infertility world.. mostly I would say that I don't get the impression that they are using the newest technologies and I would prefer to see that, or at least a willingness to try!
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
We have done many, many sperm analysis and washes for IUI - those range from $100-$140. Initial cost for consultation was $600, which seems to on the high end compared to Portland clinics by near double, which is disappointing. My understanding is that his IVF cost does include ICSI for no additional cost (not confirmed) and his overall IVF cost is lower than Portland options.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
No experience with this.
8
Doctor
Douglas Austin
Humanity
Communication
Trustworthiness
Compassion
Explained risks
7
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
9
9
Age 37 - 39
2 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Unexplained
Other
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Austin is a great communicator and is really knowledgeable. He has even given us medical information on non-fertility related issues that was spot-on, as well. I appreciate that he is readily available and active in the practice. I wanted to try something different with our last FET, as it was our last 2 embryos. We ended up doing 2 things different with the protocol but I feel like there are probably a lot more options out there that could help, but it seemed like those were the only things that could be added to the cycle. I'm not sure that the size of the clinic allows for a lot of creativity when it comes to personalizing treatment.
I think the clinic [Fertility Center of Oregon] is very warm and welcoming. Everyone that works there is friendly and compassionate. They know us by name and I feel like they are all experts in their respective fields. I feel like if someone needs more creativity with their situation, a larger office with more doctors, etc. may be a better fit for their needs. I was recommended to this clinic by a friend who had a successful IVF cycle and have, in turn, referred Dr. Austin and this clinic to other friends needing help growing their family .
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is a great communicator and is really knowledgeable. He has even given us medical information on non-fertility related issues that was spot-on, as well. I appreciate that he is readily available and active in the practice. I wanted to try something different with our last FET, as it was our last 2 embryos. We ended up doing 2 things different with the protocol but I feel like there are probably a lot more options out there that could help, but it seemed like those were the only things that could be added to the cycle. I'm not sure that the size of the clinic allows for a lot of creativity when it comes to personalizing treatment.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Never be afraid to ask questions. Push for more information. Be your own advocate.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin has great "bed-side" manner. He is personable and I feel like he is genuinely interested in helping us in our journey to become parents. I feel like he doesn't sugar-coat things and will give you straight answers to any questions you may have....and I've had a lot! He knows our names and knows our story by this point. He is the only doctor in the practice, so he does most, if not all of the procedures. (Sometimes ultrasounds may be done by the NP in the office.)
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
For our IUIs, we used Femara. For our egg retrieval, I believe I was on Menopur, Gonal, Lupron, Ganirelix, and Progesterone in Oil. For our FET, I was on Estradiol Valerate and PIO.
Describe your experience with the nursing staff at Fertility Center of Oregon.
We have had 2 FETs that both ended in negative pregnancy tests. Both times, the nurses were very compassionate when they called with the results and were great at answering my questions that followed from the test results.
Describe your experience with Fertility Center of Oregon.
I think the clinic is very warm and welcoming. Everyone that works there is friendly and compassionate. They know us by name and I feel like they are all experts in their respective fields. I feel like if someone needs more creativity with their situation, a larger office with more doctors, etc. may be a better fit for their needs. I was recommended to this clinic by a friend who had a successful IVF cycle and have, in turn, referred Dr. Austin and this clinic to other friends needing help growing their family .
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
IVF with egg retrieval was about $9,500, plus medications of about $2,500. FET was about $1,450, plus medications.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
We transferred 2 embryos both our FET. Dr. Austin was very clear about the possibility of having multiples, as a result, and that we needed to be prepared for that.
9
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unknown Success
7
9
Age 25 - 30
7 IUI
1 IVF
Endometriosis
Tubal Blockage
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Austin is very kind, listens to my concerns. He talks to my husband a lot as well which makes him feel included, sometimes too much- I wish he would talk to me more than my husband. Dr. Austin treats me like the medical professional that I am, which I appreciate. I am a very type A person and Dr.Austin has made me feel, at times, like I am being too cautious or worried about the fertility plan (or step) that we are on and that very much frustrates me.
Wonderful clinic overall [Fertility Center of Oregon]. Very kind desk people who know my voice when I call and speak to me by name. Finance people have always dealt kindly with us and found a way to make our finances work. Clinic is in a easily accessible location. New renovations have created a clean, modern feel. Appreciate that all procedures can be done right in the clinic, no need to visit other locations for treatment.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is very kind, listens to my concerns. He talks to my husband a lot as well which makes him feel included, sometimes too much- I wish he would talk to me more than my husband. Dr. Austin treats me like the medical professional that I am, which I appreciate. I am a very type A person and Dr.Austin has made me feel, at times, like I am being too cautious or worried about the fertility plan (or step) that we are on and that very much frustrates me. It isn’t his body (or his babies) that are hanging in the balance.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Have a consult with him and ask lots of questions. Also, call the office a lot and check in to make sure what Dr. Austin says actually happens.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is very kind, makes you feel very comfortable and listens to all questions.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We did a 5d transfer fresh cycle with injectable for my only successful pregnancy. We were encouraged that with subsequent frozen attempts it was quick and painless, only to find out that frozen cycles also take 12 weeks of planning (scheduling) and then if you fail your cycle you have to WAIT until you can be fit into the next cycle, very frustrating to fail and then have to wait to start for many more weeks.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon, IVF nurse )
Sharon is an extremely kind individual and very organized, she often responds to calls and issues within a few hours. The only problem I have is what gets discussed to be the plan with Dr. Austin in the procedure room does NOT always seem to be the plan that gets discussed with us by Sharon.
Describe your experience with Fertility Center of Oregon.
Wonderful clinic overall. Very kind desk people who know my voice when I call and speak to me by name. Finance people have always dealt kindly with us and found a way to make our finances work. Clinic is in a easily accessible location. New renovations have created a clean, modern feel. Appreciate that all procedures can be done right in the clinic, no need to visit other locations for treatment.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Fresh cycle meds:$3-4K Fresh cycle:$10k Frozen cycle:$3,500 Frozen cycle meds$800 Frozen cycle after loss $1,700
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
We have only transferred in multiples. Risk was discussed with us each time, but once the risks were weighed it seemed to be our choice.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Center of Oregon.
Several times we had changes in protocol that we discussed with Dr. Austin then completely changed by the time the protocol details were discussed with us by Sharon
7
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unknown Success
10
10
Age 30 - 32
3 IUI
1 IVF
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Austin is an incredible Dr. That out my best interest in mind while folkowing my wishes.... He is very attentive and interested in my goals to grow a family. He is also very personable and easy to talk to about any issues or concerns we may have during our journey.... When I first came to his office I did some blood tests and then continued clomid/famara and then did the 3 IUI's. He didn't think it would be smart to waste more money to Continue the IUI's so we began talking about IVF which I followed through with.
I honestly have no complaints, this office [Fertility Center of Oregon] is very organized and know you by name when you walk in. I always feel comfortable in this office. There have been many times when I have to walk in to get a blood draw and they always give me a happy hello!... With IVF I know I had to put $5,000 down and the the rest I could do a payment plan with. The IVF drugs I also had to pay for out of pocket....
How was your experience with Douglas Austin at Fertility Center of Oregon?
He is very attentive and interested in my goals to grow a family. He is also very personable and easy to talk to about any issues or concerns we may have during our journey. Many questions arise through all the meds and procedures, he always answers honestly and has never been misleading.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Ask as many questions as possible! There are so many routes to take once you've made it to a fertility specialist, it can be confusing and expensive. Don't be shy to bring up cost!
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is an incredible Dr. That out my best interest in mind while folkowing my wishes.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
When I first came to his office I did some blood tests and then continued clomid/famara and then did the 3 IUI's. He didn't think it would be smart to waste more money to Continue the IUI's so we began talking about IVF which I followed through with. I did 3 rounds, 2 embryos each round. One fresh and the other two frozen. I have now ran out of frozen eggs so I have now decided to to another egg retrieval and will do PGS.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon Huff)
She was very direct, on top of meds, date, dosages, procedures and so on. She always calls back with urgency and answers to my questions.
Describe your experience with Fertility Center of Oregon.
I honestly have no complaints, this office is very organized and know you by name when you walk in. I always feel comfortable in this office. There have been many times when I have to walk in to get a blood draw and they always give me a happy hello!
Describe your experience with your monitoring appointments at Fertility Center of Oregon.
I have no complaints. Easy to schedule appointments for before I started work and a quick in and out.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
With IVF I know I had to put $5,000 down and the the rest I could do a payment plan with. The IVF drugs I also had to pay for out of pocket. He nurse coordinator did point me towards another patient that was reliable that was getting rid of left over meds to get them for a cheaper rate.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
Honestly he was willing to do either for us since we have never have a positive pregnancy test.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unknown Success
8
8
Age 36 - 39
1 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Austin is a very sweet, caring doctor. He is fun and down to earth. He doesn't just see his patients as people coming/going, he treats them as friends in that he likes to get to them as individuals/people. He takes the time to ask questions about how you are doing and what is new in your every day life. His ability to interact on a personal level and remember details is comforting. My husband and I have complete faith in him, as his actions have proven and continue to prove he is willing to go above and beyond in an effort to make it possible to see us grow our family.
The clinic [Fert Center of OR] as a whole is fast, to the point and friendly. You will very rarely sit in the waiting room for anything more than 5 minutes. There is a lab in house which is nice and convenient...The nursing staff if primarily one nurse, sometimes two. Very kind and caring. Sometimes overwhelmed...The cost of IVF with ICSI is $9500. I believe they, with consent will always do ICSI if deemed necessary.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is a very sweet, caring doctor. He is fun and down to earth. He doesn't just see his patients as people coming/going, he treats them as friends in that he likes to get to them as individuals/people. He takes the time to ask questions about how you are doing and what is new in your every day life. His ability to interact on a personal level and remember details is comforting. My husband and I have complete faith in him, as his actions have proven and continue to prove he is willing to go above and beyond in an effort to make it possible to see us grow our family. Dr. Austin is more than a doctor, he is our friend.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Become your own advocate, dig into educating yourself on infertility, personal diagnosis, ask questions. Infertility is such a broad, large issue with so many potential issues, do you due diligence and do your homework... this is a team effort!
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
My husband and I connect very well with Dr. Austin and his staff and after years of treatments/trying to conceive I think of them as part of my family. Through their words and actions, I know they truly care about us and want to see us have a baby or babies.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
I have low AMH, a low ovarian reserve. That is our only known issue. Our protocol has focused on growing as many follicles as we can possible get (as there are not many). The medications used have helped see that happen.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon Huff)
The nursing staff if primarily one nurse, sometimes two. Very kind and caring. Sometimes overwhelmed.
Describe your experience with Fertility Center of Oregon.
The clinic as a whole is fast, to the point and friendly. You will very rarely sit in the waiting room for anything more than 5 minutes. There is a lab in house which is nice and convenient.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
The cost of IVF with ICSI is $9500. I believe they, with consent will always do ICSI if deemed necessary. Medications in US are around $5500 for a higher dose protocol.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
For us, we do not have a high enough number of eggs for eSET. We transfer what we get for when you have low AMH, a pregnancy of multiples isn't feared. There is a lower possibility of that happening, if that makes sense.
8
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Unsuccessful
6
6
Age 30 - 33
6 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Douglas Austin] has great bedside manner and is super kind. I don't feel like he would listen to my ideas and had to really push for labs that I wanted. I think he would be great for someone with basic infertility issues, but not unexplained. He wouldn't think outside the box and look at other avenues. When transfers didn't work he just said it was bad luck.... it took forever for them to get back to me when I had questions regarding my expected miscarriage, and they told me to just follow up with my OB regarding it. It felt like they didn't care and they never even called back to check up on me to see how I was doing after I spent well over $25,000.
They have super friendly staff at the desk and in billing. [at Fertility Center of Oregon]. They rebuilt the office so it feels privat and is super professional. I will say the staff is professional and makes you feel welcome. They are honest with charges and what they say is what you will pay, no hidden fees or charges. The only thing a didn't like was the NP who works there. She was horrible and completely lacks compassion, my husband feared going back every time because he didn't want to have to deal with her.
How was your experience with Douglas Austin at Fertility Center of Oregon?
He has great bedside manner and is super kind. I don't feel like he would listen to my ideas and had to really push for labs that I wanted. I think he would be great for someone with basic infertility issues, but not unexplained. He wouldn't think outside the box and look at other avenues. When transfers didn't work he just said it was bad luck.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
He is a very nice person but don't expect to get a lot of answers.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
The staff was great and I saw the Dr. most every time. I only had to deal with the NP a few times. I felt like a number in the end when they had all my money and no more eggs to transfer. it took forever for them to get back to me when I had questions regarding my expected miscarriage, and they told me to just follow up with my OB regarding it. It felt like they didn't care and they never even called back to check up on me to see how I was doing after I spent well over $25,000.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
3 IUI with femera, I hated Clomid and had reactions with it so we used this drug and it was way better. We had all BFN with all 3 cycles. IVF, I believe I was on low dose mess and responded well. We retrieved 22 eggs and had 11 make it to day 5. He said he did half ICSI and the other half go natural but ours didn't take well with ICSI. We transferred 2 fresh with a BFN. FET with 2 5 day embryos with BFN with low dose medication FET with 3 5 day embryos with BFP with no change in protocol MC at 6 weeks FET with 4 5 day embryos with BFP with no change in protocol MC first twin at about 4 weeks and second at 6-7 weeks. Put unwilling to try new things besides put more embryos in. Felt like we had no hope.
Describe your experience with the nursing staff at Fertility Center of Oregon.
I only had one nurse who was nice and very organized. It took a while for her to get back but they have a busy office so I get that. Multiple times she had a medical assistant call back to answer questions.
Describe your experience with Fertility Center of Oregon.
They have super friendly staff at the desk and in billing. They rebuilt the office so it feels privat and is super professional. I will say the staff is professional and makes you feel welcome. They are honest with charges and what they say is what you will pay, no hidden fees or charges. The only thing a didn't like was the NP who works there. She was horrible and completely lacks compassion, my husband feared going back every time because he didn't want to have to deal with her.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
About $13,000 for IVF and $3500 for each FET. Then my beds ranged from. About $700-1,000.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
He said he doesn't like to do more than 2 but with me he wanted to put 4 in with no hesitation. I wanted to transfer 3 then transfer 1 but he thought I should do all 4. With my first transfer though he was willing to put in 1. But after that he wanted 2 or more because I was getting BFN and he didnt know why.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Center of Oregon.
The NP never got back to me when I called multiple times regarding a potential tubal pregnancy.
6
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unknown Success
6
7
Age 30
3 IUI
2 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Doesn't Recommend
Neutral
Success w/ Doc Not sure
Dr Austin met with us on a Saturday after our IVF failure even though he was on his way out of town. He wanted to make sure we have a chance to ask our questions and shed our tears. Kind throughout the process, took time to ask detailed questions about us as people in addition to medical subjects.... Encouraged us to move on to a different lab when it became clear that our case needed it.
[Fertility Center of OregonStrengths: local, small, friendly. Staff knows you by name, and are very responsive to questions and emotional support. Official support group is hosted within the facility monthly. Weaknesses: Small, lab quality is acceptable but not superb.... I got many after hours phone calls, and a really long and detailed conversation that went over every lab result when our IVF failed. It was a lot of effort and time for them, but they were very compassionate.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Strengths: kind, compassion, detailed explanation giver. Values resource (money) needs for patients and encourages finding medications at lowest prices. Always met with us in person, never felt rushed. Encouraged us to move on to a different lab when it became clear that our case needed it. Weaknesses: Facility has limitations of being in a smaller practice. Didn't like to be part of a cohort that all cycled at the same time in order to be on their schedule.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Definitely a good place to start if the location is optimal.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr Austin met with us on a Saturday after our IVF failure even though he was on his way out of town. He wanted to make sure we have a chance to ask our questions and shed our tears. Kind throughout the process, took time to ask detailed questions about us as people in addition to medical subjects.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We did antagonist: one month BCP, then Follistim and Menopur. Ganirelix at the end. It seemed like the classic place to start, I guess. Added an extra day of stims because the growth and estradiol plateaued more than they hoped for.
Describe your experience with the nursing staff at Fertility Center of Oregon.
I got many after hours phone calls, and a really long and detailed conversation that went over every lab result when our IVF failed. It was a lot of effort and time for them, but they were very compassionate.
Describe your experience with Fertility Center of Oregon.
Strengths: local, small, friendly. Staff knows you by name, and are very responsive to questions and emotional support. Official support group is hosted within the facility monthly. Weaknesses: Small, lab quality is acceptable but not superb.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
This was my cheapest cycle- I think it was about $10,000 with all meds and monitoring. Medications were ordered from an overseas pharmacy to reduce costs.
6
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2010, Unsuccessful
0
0
Age 35 - 36
3 IUI
IVF
Donor Eggs
Unexplained
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I received no guidance [from Dr. Austin] on what steps or tests we should take to see what may be causing my "unexplained infertility". An AMH test would have shown my diminished reserve. After we did the failed IUIs, no follow up was done with us as to suggesting IVF or anything further...I feel that crucial time was wasted going through multiple IUIs without any suggestion of what should be done next...
The do individual schedules for IUIs, but do group schedules for IVF [at Fert Ctr of OR]. I have a friend who had started seeing him recently (2016) and they were told they had to wait several months before they could do a cycle as they had to do it in the next group. As well, he only gave them the option IVF using donor eggs but they found another clinic that said they could try using her own eggs with potential success...
How was your experience with Douglas Austin at Fertility Center of Oregon?
I feel that crucial time was wasted going through multiple IUIs without any suggestion of what should be done next. When there was uncertainty of what to do next, he performed a laparoscopy, which discovered a growth which ended up being benign and of no concern. Before the procedure and prior to a biopsy being done in a separate colonoscopy, he only emphasized the worst case scenarios. After that, no other outreach was done by their office. No further tests were suggested. I called their office, asking if I should do a testosterone or any other testing, which they let me do, but they never suggested an AMH test, which would have shown my diminished ovarian reserve and pointed in the direction of doing IVF, assuming it wasn't too low.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Visit someone in Portland.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
I received no guidance on what steps or tests we should take to see what may be causing my "unexplained infertility". An AMH test would have shown my diminished reserve. After we did the failed IUIs, no follow up was done with us as to suggesting IVF or anything further.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
He initially suggested doing IUIs to see if that would do the trick.
Describe your experience with the nursing staff at Fertility Center of Oregon.
They returned my calls and were responsive to forwarding along my messages to Dr Austin.
Describe your experience with Fertility Center of Oregon.
The do individual schedules for IUIs, but do group schedules for IVF. I have a friend who had started seeing him recently (2016) and they were told they had to wait several months before they could do a cycle as they had to do it in the next group. As well, he only gave them the option IVF using donor eggs but they found another clinic that said they could try using her own eggs with potential success.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
IUI pricing was fairly in line with other facilities.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of Oregon.
I truly feel that critical time was wasted as no testing was recommended or done to check my ovarian reserve. It was just another case of unexplained infertility - very frustrating. I was 34 when I first saw him and had been trying to conceive for over year. I was fairly put off after spending a year doing unsuccessful IUIs and chasing down other possibilities through this clinic. A laparoscopy was done to see if I had endometriosis (i didn't), but no AMH test. The only tests done were those I asked if I could do. Being the first doctor I had seen, I didn't know of all the tests available, and at the time, the AMH test had only been available for a few years. By the time I visited a new clinic in Portland, my AMH level was .17 (at 36 years old) and so neither they or another reputable clinic in San Francisco recommended doing IVF with my own eggs - only donor eggs were an option. I feel if my AMH levels were at least above .5 or .7 the year or two before when I saw Dr Austin, it would have been obvious to go straight to IVF and at least have the possibility of using my own eggs. The what ifs are a hard part of the reality of infertility, but you certainly don't want to have regrets if there were other options available.
0
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
10
10
Age 32 - 36
3 IUI
IVF
Endometriosis
Male Factor
PCOS
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Austin has great communication. He always listens and answers all the questions that you have. When I have been nervous about things he has calmed my nervous. He has shared his personal experience with us as well which made us feel like we weren't alone. He finally got us answers and a game plan when the other Dr's office made us not want to go to a Fertility Dr...[he] was very understanding about us making monthly payments and even talked to new financial Coordinator that was rude to us and explained that he was ok with us making monthly payments.
The strengths [of Fertility Center of Oregon] would be making you feel important and heard...Dr. Austin was very understanding about us making monthly payments and even talked to new financial Coordinator that was rude to us and explained that he was ok with us making monthly payments...Sharon [a nurse] is always very detailed and very helpful. She answered questions and made sure that we understood what we needed to do. If we had any questions She always answered them with a detailed explanation.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr Austin has great communication. He always listens and answers all the questions that you have. When I have been nervous about things he has calmed my nervous. He has shared his personal experience with us as well which made us feel like we weren't alone. He finally got us answers and a game plan when the other Dr's office made us not want to go to a Fertility Dr.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Research and ask questions. Write your questions down and don't be afraid to ask for clarification if you don't understand what is happening or what needs to be done.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr Austin is always personal and makes you feel like you are going to someone who cares.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon )
Sharon is always very detailed and very helpful. She answered questions and made sure that we understood what we needed to do. If we had any questions She always answered them with a detailed explanation.
Describe your experience with Fertility Center of Oregon.
Financial Coordinator is not very personal and at times rude. This would be the only weakness of the clinic. The strengths would be making you feel important and heard. Caring staff and Dr. The new patient packet is long by so helpful for getting you answers. Don't be afraid to ask questions.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
We had to set up a payment plan and make monthly payments. Dr. Austin was very understanding about us making monthly payments and even talked to new financial Coordinator that was rude to us and explained that he was ok with us making monthly payments.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unsuccessful
7
7
Age 36 - 42
5 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Prefer not to answer
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
He [Dr. Austin] listened to all questions and was very attentive. He explained things thoroughly. I did not feel like a number to him... Until the very end when all my embryos were gone... And I felt he gave up on me.... He was very honest. Did not sugarcoat things. I very much appreciate that! But on the other hand, he did not seem willing to try new things that I would bring to the table for him to explore. When he would quote me statistics
Newly renovated... Very welcoming atmosphere. I like that it [Fertility Ctr of Oregon] is separate from the OB office now. It seemed that most of the time all employees were on the same page. They remember who you were when you walked in the door... That was a nice feeling!... When I had asked about the grading of my embryos, the nurse had told me one thing... And the doctor told me something vastly different. Also for one of my schedules she forgot to erase some of the day dosages from my cycle before.
How was your experience with Douglas Austin at Fertility Center of Oregon?
He was very honest. Did not sugarcoat things. I very much appreciate that! But on the other hand, he did not seem willing to try new things that I would bring to the table for him to explore. When he would quote me statistics... They would be different than what he quoted to all of my other friends that see him. He made me feel very comfortable... And he also included my husband in every aspect.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Do your research
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
He listened to all questions and was very attentive. He explained things thoroughly. I did not feel like a number to him... Until the very end when all my embryos were gone... And I felt he gave up on me.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
IUI - very high doses of menopur. IVF - donor eggs Because of my diminished ovarian reserve... Using my own eggs was never in a discussion. I did not get pregnant from any of the IUI procedures. I had one fresh transfer and 2 frozen - resulting in one baby
Describe your experience with Fertility Center of Oregon.
Newly renovated... Very welcoming atmosphere. I like that it is separate from the OB office now. It seemed that most of the time all employees were on the same page. They remember who you were when you walked in the door... That was a nice feeling!
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
IUIs - about $400 each Donor Egg IVF - $19,000 Frozen transfers- $4000 None of this includes medication
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of Oregon.
When I had asked about the grading of my embryos, the nurse had told me one thing... And the doctor told me something vastly different. Also for one of my schedules she forgot to erase some of the day dosages from my cycle before.
7
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
10
10
Age 25
1 IVF
PCOS
European
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Austin was very professional and personable. I felt that he did everything to help us get the baby we so desire to have. He has a lot of cases but he manages well to go thoroughly through cycles.... I was shocked with how hands on Dr. Austin was. He worked with our work schedule and drive in. I saw him for every Sunday appt I had. He was always straight to the point but knew how to keep me from stressing.
They weren't pushy with the finances which was a relief after paying so much for meds. The clinic [Ftr Ctr of Oregon] always felt welcoming. They made me feel as if they would work out whatever it took to help us get to do a cycle.... The nurses were up to date on what was going on. I didn't have to repeat myself numberous times. I never had to be stuck more than once for blood draws. They always have the feeling they were also personally invested in our success.
How was your experience with Douglas Austin at Fertility Center of Oregon?
I was shocked with how hands on Dr. Austin was. He worked with our work schedule and drive in. I saw him for every Sunday appt I had. He was always straight to the point but knew how to keep me from stressing.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Try to embrace and enjoy the process. He is such a lovely down to earth man that cares for each patient individually.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin was very professional and personable. I felt that he did everything to help us get the baby we so desire to have. He has a lot of cases but he manages well to go thoroughly through cycles.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
I did two frozen embryo transfers with Dr. Austin. Each cycle we used birth control, lupron, estradoil, and progesterone injections for implanting 2 embryos. After the first cycle failed after one positive pregnancy test we tried endometrial scratching for the 2nd cycle.
Describe your experience with the nursing staff at Fertility Center of Oregon.
The nurses were up to date on what was going on. I didn't have to repeat myself numberous times. I never had to be stuck more than once for blood draws. They always have the feeling they were also personally invested in our success.
Describe your experience with Fertility Center of Oregon.
They weren't pushy with the finances which was a relief after paying so much for meds. The clinic always felt welcoming. They made me feel as if they would work out whatever it took to help us get to do a cycle.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
1350 per FET another 400 each time for meds
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
2 was always recommended. However we had discussed transferring 3.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2016, Successful
10
10
Age 35 - 38
Fertility Medications
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
European
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We went to him [Dr. Austin] for a diagnosis of recurrent pregnancy loss. He provided a thorough workup and gave me a copy of the note when he explained our options in detail so I could re-read it once we got home. Procedures were gentle and explained as they were performed. He performed much of the care himself - not ultrasound techs or other staff. He never made us feel rushed in asking a ton of questions and explaining his answers coherently.
No baby/pregnancy magazines in the waiting room and a recent remodel completely separated it from the OB clinic next door making it more private. One weakness is that we never could get their fax to communicate to the fax machine at the perinatologist's office. Multiple attempts were made but it just didn't seem to work....[Nursing Staff] Easy to reach, compassionate, communicated well and gave prompt replies...Even the front office staff made me feel welcomed and cared for.
How was your experience with Douglas Austin at Fertility Center of Oregon?
We went to him for a diagnosis of recurrent pregnancy loss. He provided a thorough workup and gave me a copy of the note when he explained our options in detail so I could re-read it once we got home. Procedures were gentle and explained as they were performed. He performed much of the care himself - not ultrasound techs or other staff. He never made us feel rushed in asking a ton of questions and explaining his answers coherently.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
He was caring and compassionate, and honest in his communication of our difficult situation. His nursing staff returned calls promptly or were easy to reach when I called. Even the front office staff made me feel welcomed and cared for.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We had a workup of recurrent pregnancy loss so there were labs, SA, HSG. Once We saw him in the early days of a couple pregnancies so we had weekly or every other week ultrasounds in the office that he performed and explained as he was doing them.
Describe your experience with the nursing staff at Fertility Center of Oregon.
Easy to reach, compassionate, communicated well and gave prompt replies.
Describe your experience with Fertility Center of Oregon.
No baby/pregnancy magazines in the waiting room and a recent remodel completely separated it from the OB clinic next door making it more private. One weakness is that we never could get their fax to communicate to the fax machine at the perinatologist's office. Multiple attempts were made but it just didn't seem to work.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Fee up front to cover intial visit and after that I was billed for services. Some insurance paid for and others they didn't.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Center of Oregon.
difficulty with faxing paperwork
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
10
10
Age 36 - 40
IUI
1 IVF
PCOS
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Austin is a sensitive, compassionate, and intelligent man and Dr. We laughed with him. We cried with him. We feel like he truly cares about and for us. He is no non sense when it comes to your care. We feel like he never was just putting us through rounds and rounds of treatments that wouldn't work... we appreciated that he didn't put us through unnecessary treatments just to make money off us to just see if they would work before going directly to ivf
Beautiful clean clinic [Fertility Center of Oregon]. Lab staff, ultrasound staff , receptionist and intake staff were all very nice and professional!! Only thing we really didn't/ don't like is the amount we have to pay to keep our embryos frozen for our next round.... Nursing staff wasnt very friendly on the phone. This is the only time we felt like a number. Not very compassionate.... Dr austin was amazing! He spoke candidly with us, yet tactful and sympathetic. We really feel like he cares for us not only as patients but as people.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr Austin is a sensitive, compassionate, and intelligent man and Dr. We laughed with him. We cried with him. We feel like he truly cares about and for us. He is no non sense when it comes to your care. We feel like he never was just putting us through rounds and rounds of treatments that wouldn't work... we appreciated that he didn't put us through unnecessary treatments just to make money off us to just see if they would work before going directly to ivf
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Trust him.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr austin was amazing! He spoke candidly with us, yet tactful and sympathetic. We really feel like he cares for us not only as patients but as people.
Describe your experience with your nurse at Fertility Center of Oregon.
Nursing staff wasnt very friendly on the phone. This is the only time we felt like a number. Not very compassionate.
Describe your experience with Fertility Center of Oregon.
Beautiful clean clinic. Lab staff, ultrasound staff , receptionist and intake staff were all very nice and professional!! Only thing we really didn't/ don't like is the amount we have to pay to keep our embryos frozen for our next round.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
We did 2 rounds of ivf. Both with two embies. We were blessed with two pregnancies, however only one live birth.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2015, Unsuccessful
10
10
Age 28 - 30
1 IUI
1 IVF
1 Egg Freezing
Male Factor
PCOS
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
While I don't think that my specific fertility issue was identified by Dr. Austin, I feel as though he did do everything in his practice to help me.
Everyone on staff [at Women's Care] knew me and my husband by name...Everyone was so great. Very willing to speak with me and answer any questions...Dr. Austin took time to speak with us and did not make us feel like we were bothering him.
How was your experience with Douglas Austin at Fertility Center of Oregon?
I felt great as a patient with Dr. Austin. He always took the time to explain things to me. While I don't think that my specific fertility issue was identified by Dr. Austin, I feel as though he did do everything in his practice to help me.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Get educated. Check out all other alternative issues that may be outside of his "normal" treatment realm
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Everyone on staff knew me and my husband by name. Dr. Austin took time to speak with us and did not make us feel like we were bothering him
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon)
Everyone was so great. Very willing to speak with me and answer any questions
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
2 IUI
Middle Eastern
Other
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Austin is compassionate, kind and caring. He didn’t focus on my weight as other doctors had and made me feel more human than before. The only thing I don’t love is that we don’t see him often...He has very clear notes that the nurse can relay to the patient and I can always have them ask him specific questions...He takes his time in visits and explains everything in detail.
The clinic [at Fertility Center of Oregon] is great overall. Staff is friendly. They work with you financially if you need to make payments, and don’t make it difficult. They are readily available to answer any questions and provide further information as needed...[the nurses] have a plan set forth by dr Austin that they follow but they will always take the time to refer to him or ask him specific questions from you.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr Austin is compassionate, kind and caring. He didn’t focus on my weight as other doctors had and made me feel more human than before. The only thing I don’t love is that we don’t see him often. We have most of our plan worked up over the phone; however, it has been partially due to Covid available appts and my insurance doesn’t cover this so I would have to pay more to see him more often. He has very clear notes that the nurse can relay to the patient and I can always have them ask him specific questions
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Go see him sooner. I went through a few OB/GYN’s trying to find someone to help with fertility and hormones and most of that was a waste of time. Dr Austin is a specialist and the most knowledgeable in the field of fertility in the area.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr Austin is a very caring provider. He takes his time in visits and explains everything in detail.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
Treatment strategies consisted of labs and analysis to determine hormone, semen and egg reserves. Procedures to determine Fallopian tube issues and ultrasounds to check on eggs. Medications to improve ovulation and sperm quality.
Describe your experience with the nursing staff at Fertility Center of Oregon.
They are readily available and call back quickly. They have a plan set forth by dr Austin that they follow but they will always take the time to refer to him or ask him specific questions from you.
Describe your experience with Fertility Center of Oregon.
The clinic is great overall. Staff is friendly. They work with you financially if you need to make payments, and don’t make it difficult. They are readily available to answer any questions and provide further information as needed.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Out of pocket for everything due to insurance.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
9
9
Age 31 - 33
3 IUI
PCOS
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Austin and his staff are all friendly and very professional. I was treated very well, and was always pleased with my care. I would still be receiving treatment from Dr. Austin if I hadn't recently moved to another state...I was treated very well, and Dr. Austin took a personal interest in me and my situation...Do your research, and don't be afraid to ask questions or get to doctor's opinion...
The [Fert Ctr of OR] clinic is new and neat, and in an easy to find location. They are also open for a few hours on the weekends, which was a huge plus considering two of my three IUI's were performed on the weekend...The nurses are kind and efficient...I paid $500 up front, and that covered a lot of my blood draws and apppintments. Then, once I used that up, I had to pay for my ultrasounds and blood draws. An IUI cost about $500 for the actual procedure, that included the sperm washing and the actual IUI...
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin and his staff are all friendly and very professional. I was treated very well, and was always pleased with my care. I would still be receiving treatment from Dr. Austin if I hadn't recently moved to another state.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Do your research, and don't be afraid to ask questions or get to doctor's opinion.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
I was treated very well, and Dr. Austin took a personal interest in me and my situation.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
I had 3 IUI's done. One with Clomid, and 2 with injectibles, multiple ultrasounds, and trigger shots. I did get pregnant on my second IUI, but had a very early miscarriage. I also went through several cycles of Clomid and femara, all of which were unsuccessful.
Describe your experience with the nursing staff at Fertility Center of Oregon.
The nurses are kind and efficient.
Describe your experience with Fertility Center of Oregon.
The clinic is new and neat, and in an easy to find location. They are also open for a few hours on the weekends, which was a huge plus considering two of my three IUI's were performed on the weekend.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
I paid $500 up front, and that covered a lot of my blood draws and apppintments. Then, once I used that up, I had to pay for my ultrasounds and blood draws. An IUI cost about $500 for the actual procedure, that included the sperm washing and the actual IUI. My insurance covered a small amount of ultrasounds. They cost around $150 per ultrasound, and my insurance covered about $50 of that is all.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Center of Oregon.
There were just a couple of times I had blood work done, and they hadn't sent an order in for it. That then caused a slight delay in receiving results.
9
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2021, Successful
10
10
Age 29 - 31
2 IUI
Anovulation
Male Factor
PCOS
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Douglas Austin] is exactly what ever doctor should be. He listens and actually hears you and meets you where you are. He is compassionate and fully explains everything from treatment to conditions. He was at every appointment and made sure he handled everything for us. He even took the time after my IUI to talk to me and get me a magazine.
They [Fertility Center of Oregon] are all very caring and do their best to make families dreams of being parents come true. It’s very hard to get through with general questions for follow up care of things not ivf related. Which I get they are so busy they are the only clinic around this areas and they are very busy all the time
How was your experience with Douglas Austin at Fertility Center of Oregon?
He is exactly what ever doctor should be. He listens and actually hears you and meets you where you are. He is compassionate and fully explains everything from treatment to conditions. He was at every appointment and made sure he handled everything for us. He even took the time after my IUI to talk to me and get me a magazine.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Just be patient this team works hard and sometimes they don’t always respond right away but they always take care of you
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
He always asks about personal life beyond just treatment and always remembers the last conversation you had
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharron )
The Ivf coordinator is awesome and always called back. The medical assistants for other needs where very unorganized and never call back and when they do they don’t know what’s going on.
Describe your experience with Fertility Center of Oregon.
They are all very caring and do their best to make families dreams of being parents come true. It’s very hard to get through with general questions for follow up care of things not ivf related. Which I get they are so busy they are the only clinic around this areas and they are very busy all the time
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
IUI is affordable at $450
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of Oregon.
They called in medication one time and didn’t actually tell me the did call it in. It sat there for a while before pharmacy called.
10
Doctor
Douglas Austin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of Oregon
Eugene
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources