Fertility Center of San Antonio

4 doctors work here

Rated 8.2
Strongly recommend: 75%Neutral: 8%Don't recommend: 17%8.2
75% strongly recommend
39 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.7
9.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
562
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Antonio
4499 Medical Dr
San Antonio, TX 78229
(210) 692-0577

39 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
10
10
Age 40 - 42
2 IVF
Diminished Ovarian Reserve
Male Factor
Prefer not to answer
Income $100K - $199K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Joseph Martin] also made sure to tell what his subjective option and well as his objective opinion...I had 3-4 active follicles to start and with medication, got 7 to activate...In the second round of IVF we went straight to growth and did better. A 10 HCG shot was planned but I didn't take it because I messed up my order, I only took a 5 HCG...the doctors said it did not make a difference...
she[nurse of Fertility Center of San Antonio] did a great job but sometimes the instructions on the forms were a bit vague so I had to call in to verify- she clarified it every time...the first cycle, we did genetic testing and of the 6 eggs, we got 2 embryos to blastocyst on Day 5...the second round we decided to do Day 3 transfer and got 2 embryos at 8-cell B and one embryo at 7-cell B...[est. cost]$10,059 for Doctor, $1365 for Labs, $525 for Anesthesia, $1218 for Embryo Cryo, $5427 for Medication.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin remembered some of the stories I told him in conversation, so every time we saw each other, the relationship continued to build. He also made sure to tell what his subjective option and well as his objective opinion.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Utilize his extensive knowledge, he's got decades of experience so he's seen everything and is still not afraid to take risks.
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin remembered some of the stories I told him in conversation, so every time we saw each other, the relationship continued to build. He also made sure to tell what his subjective option and well as his objective opinion. Also, the nurses and staff got to know me so it was fun to do the labs and paperwork before and after my appointment. Finally, I seemed to always get the appointment I wanted- first slot in the morning!
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
I had 3-4 active follicles to start and with medication, got 7 to activate. My first IVF protocol was a standard one, the cost of my medication was in the $4K range. My HCG trigger shot was a 5 (not a 10). I understand that in the first round, I took a medicine that slowed follicle growth to get a base line and then used another medicine to boost it. In the second round of IVF we went straight to growth and did better. A 10 HCG shot was planned but I didn't take it because I messed up my order, I only took a 5 HCG...the doctors said it did not make a difference. Both cycles retrieved 6 eggs, but the second cycle was of better quality. In the first cycle, we did genetic testing and of the 6 eggs, we got 2 embryos to blastocyst on Day 5 but were not of good quality so we didn't screen or transfer them. In the second round we decided to do Day 3 transfer and got 2 embryos at 8-cell B and one embryo at 7-cell B. We transferred the two 8-cell embryos to no avail. The 7-cel embryo grew 5-7 days but the quality was too low to transfer.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Christina)
The nurses and staff got to know me so it was fun to do the labs and paperwork before and after my appointment. Finally, I seemed to always get the appointment I wanted- first slot in the morning! My nurse coordinator was young - she did a great job but sometimes the instructions on the forms were a bit vague so I had to call in to verify- she clarified it every time.
Describe your experience with Fertility Center of San Antonio.
They are the most established clinic in San Antonio and their pricing is middle-ground. The team is highly regarded and the embryologist is world-class. They like to stick to protocols so if you want to do something that has never been done before, this is not the clinic. If it's been done some, they'll consider it seriously.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
$10,059 for Doctor, $1365 for Labs, $525 for Anesthesia, $1218 for Embryo Cryo, $5427 for Medication.
Describe Joseph Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I prefer multiple embryo transfer, especially at an advanced age.
10
Doctor
Joseph Martin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Diminished Ovarian Reserve
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Adams was always very warm and positive during all our visits with her. My husband and I found her very knowledgeable, helpful, compassionate, and caring. She explained all the procedures and medications that I needed to take, as well as the risks involved. She answered all our questions very thoroughly and patiently. My husband and I found her very pleasant and very professional. She has a very warm personality.
The nurses here [at Fertility Center of San Antonio] are all very warm and caring. They responded promptly and patiently to all my questions. They promptly called back whenever I left questions with the staff receptionist...The doctors, nurses, and staff in this clinic are all very professional, warm, and compassionate. They treated me like family and I am so glad that my husband and I chose to start our journey with the Fertility Center of San Antonio
How was your experience with Jaye Adams at Fertility Center of San Antonio?
Dr. Adams was always very warm and positive during all our visits with her. My husband and I found her very knowledgeable, helpful, compassionate, and caring. She explained all the procedures and medications that I needed to take, as well as the risks involved. She answered all our questions very thoroughly and patiently. My husband and I found her very pleasant and very professional. She has a very warm personality.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Be upfront with your expectations and uncertainties.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
Dr. Adams was very patient and caring throughout the whole IVF and embryo transfer process. She made me feel understood and she gave me and my husband hope that we can achieve our dream of having a family. She also had a lot of empathy for everything that my husband and I have been through.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
After my first miscarriage through natural conceptions in 2019, Dr. Adams described the necessary procedure, the risks, and the post care needed. She also prescribed a minor laser surgery to remove polyps from my uterus to allow an embryo to attach more firmly. She explained in detail all the next steps after my myomectomy and the post care associated with embryo transfer. She explained the meds I needed to take. She is very knowledgeable.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Irene, Liza)
The nurses here are all very warm and caring. They responded promptly and patiently to all my questions. They promptly called back whenever I left questions with the staff receptionist.
Describe your experience with Fertility Center of San Antonio.
The doctors, nurses, and staff in this clinic are all very professional, warm, and compassionate. They treated me like family and I am so glad that my husband and I chose to start our journey with the Fertility Center of San Antonio
10
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Diminished Ovarian Reserve
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Neal] is very patient and has a lot of empathy. He has a very calm and reassuring presence that makes you feel confident in his abilities...Dr. Neal and Dr. Retzloff performed a myomectomy on me to remove uterine fibroids. They also performed three embryo transfers...He is very knowledgeable and will patiently explain everything you want or need to know. He is an exceptional doctor.
The ultrasound technician Karen [at Fertility Center of San Antonio] deserves special mention. She has a very light touch that makes vaginal ultrasound very tolerable. She shows you pictures of the ultrasound, different views of your baby, and provides you with photos. She is also very warm and compassionate...The nurses here were very professional, compassionate, and warm. They all promptly responded to my questions and were very helpful during the whole process.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
He is very patient and has a lot of empathy. He has a very calm and reassuring presence that makes you feel confident in his abilities. He was the first doctor that my husband and I met at the clinic. He explained the various procedures that I would need to undergo, the recovery process, and everything else associated with the whole fertility journey. At the outset, he was upfront about risks and possibilities but his positive demeanor made me and my husband both hopeful and willing to start and experience our journey with Fertility Center of San Antonio. He is very knowledgeable and will patiently explain everything you want or need to know. He is an exceptional doctor.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Ask a lot of questions. Be forthcoming with your expectations and uncertainties.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
Dr. Neal was very patient and caring throughout the whole IVF and embryo transfer process. He made me feel understood and he gave me and my husband hope that we can achieve our dream of having a family. He also had a lot of empathy for everything that my husband and I have been through.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
Dr. Neal and Dr. Retzloff performed a myomectomy on me to remove uterine fibroids. They also performed three embryo transfers.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Irene, Liza, and another nurse with last name Flores )
The nurses here were very professional, compassionate, and warm. They all promptly responded to my questions and were very helpful during the whole process.
Describe your experience with Fertility Center of San Antonio.
The Fertility Center of San Antonio is the best clinic to go to if you are considering starting a family. The doctors, nursing staff, and every other staff in the clinic treat you like family. They are all very warm, caring, and compassionate. At the same time, all of them are very professional and considerate of your time. The ultrasound technician Karen deserves special mention. She has a very light touch that makes vaginal ultrasound very tolerable. She shows you pictures of the ultrasound, different views of your baby, and provides you with photos. She is also very warm and compassionate.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
My husband and I spent more than $60,000 for a myomectomy, another minor surgery to remove polyps from my uterus, and three embryo transfers
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Dr. Neal explained the risks of multiple embryo transfers and due to my age and the myomectomy, recommended SET. His explanation was detailed and thorough
10
Doctor
Gregory Neal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Diminished Ovarian Reserve
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Teacher
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Retzloff and Dr. Neal performed a myomectomy to remove huge uterine fibroids from my uterus. They then reconstructed my uterus so it would be able to heal and carry a baby. They performed three embryo transfers. The first was unsuccessful. The second resulted in a chemical pregnancy and the third transfer was successful...Dr. Retzloff was very patient and caring throughout the whole IVF and embryo transfer process. He made me feel understood...
All the doctors in this clinic [Fertility Center of San Antonio] provide excellence, professional, and thorough care. They are up to date on all the procedures and protocols regarding fertility and IVF. They varied my protocol after two unsuccessful embryo transfers by changing up the medications and dosage I needed to take pre-embryo transfer. They will explain all the necessary procedures in detail and will be upfront with you...
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
I feel fortunate that my husband and I chose to undergo the whole process of starting a family with Fertility Center of San Antonio. All the doctors were amazing, patient, and had a lot of empathy for what we we’re going through. Dr. Retzloff, Dr. Neal, and Dr. Adams were all very warm and understanding and I felt that they treated me like family. They explained every step of the process and were there for me during the whole period from my surgery to almost the very end of my first trimester.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Be very upfront with your expectations and fears. Dr. Retzloff will explain everything in detail if you have any uncertainties.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff was very patient and caring throughout the whole IVF and embryo transfer process. He made me feel understood and he gave me and my husband hope that we can achieve our dream of having a family. He also had a lot of empathy for everything that my husband and I have been through.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
Dr. Retzloff and Dr. Neal performed a myomectomy to remove huge uterine fibroids from my uterus. They then reconstructed my uterus so it would be able to heal and carry a baby. They performed three embryo transfers. The first was unsuccessful. The second resulted in a chemical pregnancy and the third transfer was successful.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Irene, Liza, and another nurse whose last name was Flores)
The nurses who attended to me were all so attentive, caring, and patient. They had a lot of empathy for everything I was undergoing. They were very knowledgeable and explained all the details of post care or pre care instructions. Whenever I had a question and would call, they would promptly call back and respond.
Describe your experience with Fertility Center of San Antonio.
All the doctors in this clinic provide excellence, professional, and thorough care. They are up to date on all the procedures and protocols regarding fertility and IVF. They varied my protocol after two unsuccessful embryo transfers by changing up the medications and dosage I needed to take pre-embryo transfer. They will explain all the necessary procedures in detail and will be upfront with you. I always felt confident that I was in the best care possible with Dr. Retzloff, Dr. Neal, and Dr. Adams from this clinic. They truly are amazing and exceptional doctors. I was in the best of hands during my journey of starting a family with the Fertility Center of San Antonio
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
I underwent a myomectomy to remove uterine fibroids, another surgery to remove some polyps from my uterus, and three embryo transfers. In total, my husband and I spent around $65,000 (including medicine and shots) for all these procedures.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
The doctors in my case performed a SET due to the high risks involved (my myomectomy and my age). I fully agree that SET was a better option for me.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
0
0
Age 34
1 IVF
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
it took an hour to start an iv. Dr Neal was mad that we were behind and while I was having my egg retrieval I woke up to him man handling my vagina. Now I was happy that I had my invocell device. Not happy that I didn’t have a local anesthetic and I woke up...Disposed of day 6 embryo without asking me first or transferring...
The nursing staff [at Fertility Center of San Antonio] is very scared of Dr. Neal. They won’t ask questions or verify...if your crying or had a miscarriage they put you in a room away from the front by yourself so you don’t scare the other patients...They do d&c weekly on Wednesday and Thursday...only have pictures of babies that they have made in the past 20 years of about 20 babies.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr Neal likes to rumble on about the whole Ivf journey. But what I didn’t get was the timeline. No calendar that was updated or anything so my job had to work around me. The weakness: I have a history of clots and I was not to be on birth control without lovenox. Dr Neal told me no BCP. But I was told by his nurses that I needed to be on it. I called him after hours and after I took the pill and he said no don’t take it. Okay one bump. Than for my egg retrieval it took an hour to start an iv. Dr Neal was mad that we were behind and while I was having my egg retrieval I woke up to him man handling my vagina. Now I was happy that I had my invocell device. Not happy that I didn’t have a local anesthetic and I woke up. Oh yeah and I was bleeding a lot from the man handling. Now my egg transfer. I had 5 eggs and all fertilized. He wouldn’t allow me to pay for extra time with the lab or transfer my almost blastocyst either. And they forgot to put in the Valium for the egg transfer. My first time and I was freaking out. Than came my beautiful betas and my ultrasound. My baby died at 6w4d. I had a d&c at 8w3d. I also had three cyst and a bunch of pain for three weeks. And now I might have a functional cyst. Which will need to be drained or taken out. I’m extremely devastated and now terrified of fertility doctors. All I had was tubal. Also, I found out I had an extra chromosome and when I asked about the coq10 he said oh yeah I take that. This new doctor makes all her patients take that so that none miscarriage. It helps the egg to develop properly.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Make sure you ask about the prenatal vitamins and coq10. As well as açaí supplements. You should not have to have two miscarriages for it to be offered. Also ask about day 6 blastocyst to be transferred or two embryos to lower your risk of a missed miscarriage
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
I only saw the doctor for my egg retrieval and transfer. I did invocell and had all my eggs that were placed in the device fertilized. I had one 5AA that was transferred and one that needed one more day. He threw it away. He did even put it in as well and he didn’t allow me to pay for the lab for a couple of days.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
I did invocell. I had birth control that was cancelled so that my periods would be regulated for there schedule than Lupron to stop all hormone production and finally menopur to start the ovulation. He only wanted me to make a few eggs. As to why I have non in the freezer. And I triggered with HCG
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff is very scared of Dr. Neal. They won’t ask questions or verify. They dictate your medications and how to take them. They are sweet though. But if your crying or had a miscarriage they put you in a room away from the front by yourself so you don’t scare the other patients.
Describe your experience with Fertility Center of San Antonio.
This place looks like a funeral home in the main entrance. They do d&c weekly on Wednesday and Thursday. They do more d&c weekly than egg retrieval’s. They only have pictures of babies that they have made in the past 20 years of about 20 babies.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
My cost was about $10,000 with medications and everything.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Dr Neal will throw out day 6 embryos and will not do multiple embryo transfer. Only one.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Fertility Center of San Antonio.
Birth control was given with a blood clotting issue and no blood thinners. No Valium for egg transfer. Have yet tI get a copy of my genetic testing. Disposed of day 6 embryo without asking me first or transferring.
0
Doctor
Gregory Neal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
2
Age 43 - 44
1 IVF
Unexplained
European
Income $200K - $499K
Engineer
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Adams was not in a particular rush. Spoke calmly, explained as much as possible...I felt she did her job as expected. I wouldn't be averse to using her as a doctor in the future but more likely at a different setting...Skipped IUI and went directly to IVF as our goal was to get pregnant as quickly as possible. We did all of the prerequisite testing in an attempt to rule out specific fertility issues but when everything came back normal there were no paths to follow...
Nurses [at Fertility Center of San Antonio] don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team...a series of small issues occurred. Failure to call in prescriptions, appointments had been lost, no call backs with results...
How was your experience with Jaye Adams at Fertility Center of San Antonio?
No issues with Dr Adams directly. She was a cog in the wheels of the clinic and process and I felt she did her job as expected. I wouldn't be averse to using her as a doctor in the future but more likely at a different setting.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Prepare yourself as much as possible by researching and ask ask ask questions. Tons of questions. Make sure you fully understand the timetables involved. Educate yourself to the maximum.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
Dr Adams was not in a particular rush. Spoke calmly, explained as much as possible.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
Skipped IUI and went directly to IVF as our goal was to get pregnant as quickly as possible. We did all of the prerequisite testing in an attempt to rule out specific fertility issues but when everything came back normal there were no paths to follow.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The process here for nursing care seems haphazard. I wouldn't say that any of them were particularly rude or uncaring but this is a clinic and they get paid by processing patients. Some of them seem to have forgotten exactly what they are doing and treat it more like a factory, seem to be perturbed at questions and requests for clarifications. They miss call backs, medication call ins, meeting setups. You have to be on top of them to be on top of their processes.
Describe your experience with Fertility Center of San Antonio.
Good: The clinic is conveniently located in the Medical Center area of San Antonio. Plenty of parking and not overly expensive but the clinic does not validate parking so you will have to pay. It is located at the end of the building on an upper floor so it is quiet with a large waiting area. Everything is right there so there is no need to traverse other floors or locations for any work. Easy access to all of your test results and documentation online. Bad: All staff except for the actual doctors seem to treat the place as a factory. Other than the "primary" doctor you are assigned you don't meet the other doctors or technicians until they come into whatever procedure room, introduce themselves, perform the procedure then disappear. The phlebotomist at the time acted as if they were being putout when you were required to have blood drawn for labs. Nurses don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team. You might think that is a good thing but then if there are 10 nurses you have zero continuity and each one has to look through charts and you hope they don't miss something. Human error factor is real here so you have to know every single detail about your treatment yourself. Either because they have become so comfortable or because they know they have you locked in once you sign up there are privacy and security lapses during phases of treatments. I have seen women up in stirrups having any one of checks or procedures but a nurse, who is not part of that care situation, will non-nonchalantly enter the room to find something, then exit all the while the door is open to the hallway with whomever passing by and able to view a woman in a very vulnerable moment. The single biggest drawback to this clinic is/was their response to COVID. They moved to a model where the patient and patient ONLY was allowed in the waiting area or beyond during appointments/treatments/consultations. Spouses/Partners/noone was allowed inside the primary office doors to the waiting area much-less into any of the rooms for consults or procedures. This was the absolute reason we decided to cease treatment. Luckily for us the change in procedures occurred at the late stages of our initial treatment plan but there was no way my spouse was going to deal with the emotional and physical effort involved in this alone when it was not even remotely required. Just an arbitrary set of rules created by this establishment. I'm sure they claim it is for everyone's safety but while i was forced to wait out in the building hallways I couldn't count the number of UPS, FEDEX, USPS, direct courier and Food Delivery people I watched walk in, move about the counters delivering and picking up parcels, etc.
Describe the costs associated with your care under Jaye Adams at Fertility Center of San Antonio.
Package price on the order of $5500 for full IVF treatment. Short term freezing of embryo's/sperm was included but something like over 30 days (or the end of your fertility treatment cycle) required them to be transferred to a facility or destroyed.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Center of San Antonio.
As previously noted a series of small issues occurred. Failure to call in prescriptions, appointments had been lost, no call backs with results.
8
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 27
IUI
Male Factor
Tubal Blockage
Latinx
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
One of his [Dr. Joseph Martin] many strengths are his way of explaining things. When we first began this journey, we had no idea where it would lead us or why we were not able to conceive. Dr. Martin took his time explaining in detail and broke down medical terms for us to understand what was happening. He even sketched out examples for us to better understand. Dr.Martin overall is great in every aspect of our experience. The only weakness I would say he has are his sketches. I guess thats why he's a doctor and not an artist.
The [Fertility Center of San Antonio] clinics strengths I would say would be the way every single person walks you through every step of every process. Some people may need more guidance then others and this is where this clinic excels. I would say the main weakness of this clinic is the lack of options when it comes to funding a procedure through financing. When we went through this process we were only given three institutions if we decided to finance the procedure.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
One of his many strengths are his way of explaining things. When we first began this journey, we had no idea where it would lead us or why we were not able to conceive. Dr. Martin took his time explaining in detail and broke down medical terms for us to understand what was happening. He even sketched out examples for us to better understand. Dr.Martin overall is great in every aspect of our experience. The only weakness I would say he has are his sketches. I guess thats why he's a doctor and not an artist.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
To trust him even when its not the easiest thing to do when a couple goes through an experience like ours. We wanted answers to why we were not conceiving. Dr.Martin found those answers. Even though it was difficult for us to except the answers that were found. Dr.Martin assured us that its not the end of the road for us.
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
He was very understanding and caring. He listened to everything we had to say. He gave us so much closure and a better understanding on why we are not conceiving. We left the clinic with answers.
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
After Dr.Martin received all my blood work, he saw that my TSH levels were high he prescribed me 50 MCG of Levothyroxine to help balance my hormone levels. He also recommended the vitamins that I should start taking such as prenatals and Vitamin D, due to results being low. He also did a semen analysis on my husband, which came back low and recommended him to take Conception XR Reproductive Health supplement. Last appointment I had a HSG test and during the procedure we found out that both of my tubes are blacked due to scar tissue from previous abdominal surgeries. He said the best route would be IVF due to my blockage and my husband's low sperm.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
Very friendly and caring, they had no problem explaining things to me such as my blood results, husband's results and how to help control my thyroid to have a healthy pregnancy in the future. I would call them with questions about the hsg procedure and they were so kind and caring.
Describe your experience with Fertility Center of San Antonio.
The clinics strengths I would say would be the way every single person walks you through every step of every process. Some people may need more guidance then others and this is where this clinic excels. I would say the main weakness of this clinic is the lack of options when it comes to funding a procedure through financing. When we went through this process we were only given three institutions if we decided to finance the procedure.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
The procedures that determined that the only way we could conceive was through IVF cost around $700.
Describe Joseph Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Dr. Martin recommended that its best to do a single transfer then multiple so that we can have a higher chance of getting pregnant. Due to me having double uterus and double cervix he said my right side of my uterus is the dominant one to carry a baby full term. If doing more than one it could cause complications such as premature birth.
10
Doctor
Joseph Martin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 25
Anovulation
PCOS
Other
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Neal] took time to get to know me as a person before he ever even asked questions about my medical history in the consult...did not rush through the consult by any means. He spent well over an hour on the phone with me discussing my symptoms and past tests done by my OBGYN. He was very thorough and the care I received felt tailored to me as an individual, rather than a number. He wants us to get some tests done first. So I will be getting bloodwork, HSG, and an ultrasound. My husband will be getting bloodwork and a semen analysis...
Everything is packaged [at Fertility Center of San Antonio] which is kind of unexpected. My consult was covered, but bloodwork is $35 and HSG is $200, semen analysis is $75. Optional genetic testing is $350 per couple. Timed intercourse cycles are around $700 (includes monitoring but doesn't include meds), and IUI cycles are $1100 (includes IUI and monitoring but doesn't include meds)...They seem professional and organized...I spoke with Lisa over the phone and she answered all of my questions and followed up after the consult. She was knowledgable, organized, and compassionate. I felt like I was in great hands with her.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr. Neal is the very first fertility doctor we have ever seen. He immediately made me feel so comfortable and so at ease. I finally felt hopeful in my consult. He took the time to get to know me as a person before he even asked about my medical history. Because of covid-19, it was a phone consult, but I still felt like I could absolutely trust him with our fertility care. He answered all of my questions, provided a ton of information, and gave us next steps. He set us up with the nurse for scheduling and the business office to go over costs. I felt like he was very transparent which I appreciate. I know I have only seen him for a consult, but I seriously loved the care I have received so far!
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Don't be afraid to ask questions! Dr. Neal knows so much and is a great resource. Ask questions, advocate for yourself, and don't be afraid to speak up! Not that he talks over you, but sometimes smart doctors can be intimidating to some people. He is so nice and will answer your questions if you ask.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
Dr. Neal took time to get to know me as a person before he ever even asked questions about my medical history in the consult. This is something that doctors have never done with me in the past. He also did not rush through the consult by any means. He spent well over an hour on the phone with me discussing my symptoms and past tests done by my OBGYN. He was very thorough and the care I received felt tailored to me as an individual, rather than a number.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
He wants us to get some tests done first. So I will be getting bloodwork, HSG, and an ultrasound. My husband will be getting bloodwork and a semen analysis. After that, he wants to see me for a baseline ultrasound around cd2-4, take 5mg femara/letrozole cd 5-9, ultrasound on cd 12, trigger shot, and then either timed intercourse or IUI depending on the results of my husbands semen analysis.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
I spoke with Lisa over the phone and she answered all of my questions and followed up after the consult. She was knowledgable, organized, and compassionate. I felt like I was in great hands with her.
Describe your experience with Fertility Center of San Antonio.
So far, I haven't actually been to the clinic, due to covid-19. They seem professional and organized. Dr. Neal reviewed with me the clinic's practices for maintaining safety during covid-19 which I appreciated very much.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
Everything is packaged which is kind of unexpected. My consult was covered, but bloodwork is $35 and HSG is $200, semen analysis is $75. Optional genetic testing is $350 per couple. Timed intercourse cycles are around $700 (includes monitoring but doesn't include meds), and IUI cycles are $1100 (includes IUI and monitoring but doesn't include meds). The prices honestly seem reasonable to me. Trigger shot is $80.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
N/A
10
Doctor
Gregory Neal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
10
Age 30 - 31
1 IUI
Anovulation
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Gregory Neal's] entire consultation with us that lasted several hours. Answered every question we had. He even ensured a follow up call was made and made sure our concerns and fears were taken care of as well...the only downside I have had is that we have only dealt with him once. After that it was either the other Dr.'s or nurses in the practice. Dr. Neal did make sure we were taken care or and over saw our course of treatment. We were successful at getting pregnant with our first IUI but unfortunately the pregnancy just didn't want to stay.
The clinic [Fertility Center of San Antonio] has a very consistent staff and all are always ready to help as needed. I feel that they are truly there to help however they can. The only weakness I have found is sometime the communication between the nurses when scheduling or doing call backs may get mixed up. This may be resolved with a better system...The nursing staff were always welcoming, communicative, and concerned for my well being. Once you start coming in on a weekly basis you get to know them much more and are always open for conversation and openness for questions.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Absolutely enjoy Dr. Neal, however, the only downside I have had is that we have only dealt with him once. After that it was either the other Dr.'s or nurses in the practice. Dr. Neal did make sure we were taken care or and over saw our course of treatment. We were successful at getting pregnant with our first IUI but unfortunately the pregnancy just didn't want to stay.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Ask up front if he will be doing all visits or if he would be passing on to others. This hasn't bothered me as much because we still received great care. But if you are someone that wants the exact dr every time make sure you say something.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
From our first visit Dr. Neal spent then entire consultation with us that lasted several hours. Answered every question we had. He even ensured a follow up call was made and made sure our concerns and fears were taken care of as well.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
Prior to coming to the clinic we went through 2 rounds of clomid that were unsuccessful. So, once we were referred to the clinic and informed him of the outcome from clomid he went with his course of action. The First 2 months were a lot of blood test, follicular sonograms, and a sonohysterograph. All the different blood test checked for AMH, Sperm Antibody (IGA, IGG), Varicella-Zoster V Ab, TSH, Rubella Antibodies, RPR, Prolactin, HIV, HCV, HBsAg Screen, CCDC, Antibody Screen, ABO Grouping, FSH, and Estradiol. Had to take 1 month of birth control to do a saline sono. He also placed my husband on clomid to help with low T. For our first IUI I was place on 2.5mg Letrozole and then triggered the night before IUI with Ovidrel 250mcg. We had 2 very nice follicles one on each side that were for sure large enough to release. Unfortunately, I miscarried and then had an ectopic as well.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff were always welcoming, communicative, and concerned for my well being. Once you start coming in on a weekly basis you get to know them much more and are always open for conversation and openness for questions.
Describe your experience with Fertility Center of San Antonio.
The clinic has a very consistent staff and all are always ready to help as needed. I feel that they are truly there to help however they can. The only weakness I have found is sometime the communication between the nurses when scheduling or doing call backs may get mixed up. This may be resolved with a better system.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
The IUI itself was around (estimated) $1,020. Medication was a little under $200. Each visit was $6 then plus any lab fees.
What specific things went wrong at Fertility Center of San Antonio?
  • Lost results
Describe the specific things that went wrong at Fertility Center of San Antonio.
We only had one instance where my husband had to go back in for a second blood draw because something happened with his original blood draw. The next times he went the nurse made sure she took more than what was need to make sure he did not have to come back in for the same test.
9
Doctor
Gregory Neal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
10
7
Age 26 - 30
1 IVF
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
Strongly Recommends
Neutral
Successful
Dr Retzloff was very warm and easy to talk to. He seemed to try to always find a personal connection and was well versed on my chart and previous transfer. The only negative I would have to mention is that I would occasionally have to wait a long time to see him or he would just not make it by to see me at some appointments and I would just be seen my the US technician or nurse, depending on what was being done that day
The front office staff is very cold, not compassionate. It is run like a business and as a patient you are a number and a dollar sign. This is a very emotional time for many people as it was for us and very unfamiliar territory and none of our fears or anxieties were put to rest by the clinic office staff. Multiple billing errors were made and they never returned phone calls as promised. Our fertility treatments were extremly expensive and when asked to verify insuarnace a second time after some changes had occurred the staff acted inconvienced and annoyed by the request. I considered multiple times leaving this clinic due solely to the poor service of the office staff.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr Retzloff was very warm and easy to talk to. He seemed to try to always find a personal connection and was well versed on my chart and previous transfer. The only negative I would have to mention is that I would occasionally have to wait a long time to see him or he would just not make it by to see me at some appointments and I would just be seen my the US technician or nurse, depending on what was being done that day.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Educate yourself. If there is something you have read about or are wanting to find out more about, you need to advocate for yourself. Not unless I had read about and pursued a natural FET cycle would it have been presented as an option to me.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff did a great job treating me as a human. Answering any questions I had, hearing my opinion and presenting other options if they were available. He listened patiently to my concerns. However, the office staff at the clinic was the complete opposite. I never have felt like more then a number to them. I have voiced my multiple concerns to them on a number of occasions and have yet to feel a change.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
Our IVF with ICSI and EVA was due to male factor infertility. I was put in stimulating drugs and the same day I underwent my egg retrieval my husband also had the TESE in the fertility clinic performed by a urologist. We then placed back two embryos and both took. We heard two heartbeats but then one stopped growing at 10 weeks and that pregnancy resulted in one healthy baby boy in 2016. We began the consultation process for a natural cycle FET, by my request, in April of 2018. I was placed on a 3 week birth control cycle followed by Letrozole for 5 days and then a single embryo transfer a few days after. My progesterone level was not going up so I was placed on a progesterone supplement for the first 10 weeks of pregnancy. That pregnancy resulted in a healthy baby boy 12 days ago on January 25th 2019. We still have 7 remaining frozen embryos and plan on going through the natural FET cycle again.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
This is one area that I did not like. You were never assigned one or two nurses, which meant that every time you had an appointment you could see someone completely new and who had no idea about your history. I felt like There was no continuity of care or investment in me as a patient by the nursing staff.
Describe your experience with Fertility Center of San Antonio.
The front office staff is very cold, not compassionate. It is run like a business and as a patient you are a number and a dollar sign. This is a very emotional time for many people as it was for us and very unfamiliar territory and none of our fears or anxieties were put to rest by the clinic office staff. Multiple billing errors were made and they never returned phone calls as promised. Our fertility treatments were extremly expensive and when asked to verify insuarnace a second time after some changes had occurred the staff acted inconvienced and annoyed by the request. I considered multiple times leaving this clinic due solely to the poor service of the office staff.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
Our fresh cycle, nothing was covered by insistence and our total costs were somewhere around $15,000 not including the long term storage of our embryos needed after.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
My doctor highly recommended that we only transfer one. However, he did transfer two upon our request the first transfer but would only do one high graded and one medium graded embryo.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Fertility Center of San Antonio.
A pharmacy was provided to the clinic as my pharmacy and when I went to pick up my medications they had been filled at a different store. For our FET cycle, our embryos had to be transferred from a long term storage facility back to the clinic. I had to call the clinic multiple times to find out if my embryos had arrived safely.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 26
1 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I only saw Dr Neal twice. Once for the initial consult, and then at my last visit before graduating to and OB at 11 weeks pregnant. He was very knowledgable and professional. I saw two other Drs in the practice at other visits throughout my treatment...I always felt comfortable, and all of my questions were always answered...We were diagnosed with unexplained fertility, and decided it would be best to try a medicated IUI cycle. We were not pushed into this, and given the option to try a regular medicated cycle first, but we didnt feel confident that it would work. I was first prescribed Clomid, but my body did not respond well and it caused my body to have multiple small follicles that weren't maturing properly so the IUI was cancelled. Next cycle I was prescribed letrozole and produced two mature follicles. We conceived with IUI this cycle and had a successful singleton pregnancy.
I was first prescribed Clomid [at Fertility Center of San Antonio], but my body did not respond well and it caused my body to have multiple small follicles that weren't maturing properly so the IUI was cancelled. Next cycle I was prescribed letrozole and produced two mature follicles...The nursing staff was compassionate and always available to answer questions...Sperm Analysis was $75 and we recieved results the same day. Medicated IUI cycle was roughly $1150 including medication.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
I only saw Dr Neal twice. Once for the initial consult, and then at my last visit before graduating to and OB at 11 weeks pregnant. He was very knowledgable and professional. I saw two other Drs in the practice at other visits throughout my treatment and pregnancy and loved every single one of them. I always felt comfortable, and all of my questions were always answered.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
All of the Drs in this practice are fantastic, Dr Neal included.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
Drs and staff were readily available to answer questions and it was always easy to make appointments that fit my schedule since we lived 2 hours from the clinic.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
We were diagnosed with unexplained fertility, and decided it would be best to try a medicated IUI cycle. We were not pushed into this, and given the option to try a regular medicated cycle first, but we didnt feel confident that it would work. I was first prescribed Clomid, but my body did not respond well and it caused my body to have multiple small follicles that weren't maturing properly so the IUI was cancelled. Next cycle I was prescribed letrozole and produced two mature follicles. We conceived with IUI this cycle and had a successful singleton pregnancy.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff was compassionate and always available to answer questions.
Describe your experience with Fertility Center of San Antonio.
I did see different doctors in the practice and did not follow up with just one Dr. I dont know if this is the norm for this clinic, but I do not at all think it hindered my care. In my opinion it made it easier to schedule appointments that worked with my schedule, and I still felt there was continuity with my care/treatment.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
Testing and consult was covered by insurance and we only paid the copay. Sperm Analysis was $75 and we recieved results the same day. Medicated IUI cycle was roughly $1150 including medication.
10
Doctor
Gregory Neal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 29 - 30
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Retzloff] is very straightforward and explains everything in a way that is easy to understand. I can’t say enough great things about Dr Retzloff. My husband and I would like to move closer to home but have made the decision to stay in San Antonio until we are done having children so that we can keep Dr. Retzloff as our fertility doctor...We did three IUIs which all failed. After the 3rd failed IUI, Dr. Retzloff recommended we consider IVF. We did the egg retrieval and had 9 eggs. Since we had unexplained infertility Dr Retzloff recommended we do partial ICSI. We did ICSI on 5 eggs and left the other 4 to fertilize on their own.
The nursing staff at FCSA was FANTASTIC! Every nurse we interacted with was so caring and compassionate. The nurses took the time to get to know me. On our hardest days of our fertility journey it was the nurses who held my hand and cried with me. They were responsive to my questions and calls in a timely manner and answered all of my questions throughly. I can’t say enough about the nursing staff at FCSA.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr Retzloff is a very kind and compassionate man. He has fantastic bedside manner. Even on our hardest days of fertility treatments he was gentle and understanding. He is very straightforward and explains everything in a way that is easy to understand. I can’t say enough great things about Dr Retzloff. My husband and I would like to move closer to home but have made the decision to stay in San Antonio until we are done having children so that we can keep Dr. Retzloff as our fertility doctor.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
From the moment we walked in to FCSA we felt like we were treated as humans, not numbers. Dr Retzloff always took as much time as was needed to answer our questions. He took the time to get to know both of us outside of just our fertility information. I never once felt like he was rushed or in a hurry.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
Our treatment started with a semen analysis that came back fairly normal (slightly low mobility). Next I had an HSG. This showed a uterine septum that Dr Retzloff recommended be surgically corrected. After the surgery IUI was recommended. We did three IUIs which all failed. After the 3rd failed IUI, Dr. Retzloff recommended we consider IVF. We did the egg retrieval and had 9 eggs. Since we had unexplained infertility Dr Retzloff recommended we do partial ICSI. We did ICSI on 5 eggs and left the other 4 to fertilize on their own. The 5 ICSI eggs fertilizer successfully and the other 4 did not. We did a fresh embryo transfer with one embryo on day 3. Only one of our remaining four embryo made it to be frozen. Our first embryo transfer resulted in pregnancy, but ended in miscarriage due to Trisomy 16 at 9 weeks. We completed our second embryo transfer a few months later that resulted in a successful pregnancy.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff at FCSA was FANTASTIC! Every nurse we interacted with was so caring and compassionate. The nurses took the time to get to know me. On our hardest days of our fertility journey it was the nurses who held my hand and cried with me. They were responsive to my questions and calls in a timely manner and answered all of my questions throughly. I can’t say enough about the nursing staff at FCSA.
Describe your experience with Fertility Center of San Antonio.
The FCSA strengths are they are very kind and compassionate. They get to know their patients. The staff is well organized and communicates well. I would encourage all new patients to keep detailed records of receipts, regardless of what clinic you decide on. It’s helpful in case anything comes up in question by the business office and is also beneficial when doing taxes.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Since I am young and healthy Dr Retzloff recommended we only transfer one embryo but allowed us to make the decision to transfer one or two. He talked with us about risk of multiples and we elected to only transfer one.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
9
9
Age 28
2 IUI
PCOS
Unexplained
Latinx
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Retzloff has great bedside manner, he did not treat just the patient he treated the individual. I have PCOS, but do not “fit the mold” of the syndrome so he adjusted my treatments accordingly. I appreciated that he was interested in getting to know my husband and I on a personal level before we discussed any medical history or treatments. The only negative I have to say is that I did not see him every time I went in, I often saw other doctors in the practice.
The nursing staff [at Fertility Center of San Antonio] were all very helpful. The only downside I would say that I did not like is that all the nurses were “in charge of” all the patients. I would’ve liked ONE nurse to be assigned to me so she knows my treatment plan very well...They are quick to get back to you if you have any questions for the nurses or doctors. I am an out of town patient and they make the process seamless, they have an online portal in which they upload all out of town orders for scans and blood work. The portal also contains a messaging system that you can message any of the staff at the clinic.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff has great bedside manner, he did not treat just the patient he treated the individual. I have PCOS, but do not “fit the mold” of the syndrome so he adjusted my treatments accordingly. I appreciated that he was interested in getting to know my husband and I on a personal level before we discussed any medical history or treatments. The only negative I have to say is that I did not see him every time I went in, I often saw other doctors in the practice.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Do not be intimidated to ask questions or question his reasoning for his treatments. He is very patient and will break everything down step by step.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Out first meeting with Dr. Retzloff was about two hours long. He first met my husband and I in his office and we spoke at length about our personal history and medical history. I appreciated the fact he wanted to get to know my husband and I as individuals and not just as patients of his.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
Being that I only have one ovary and PCOS (with regular cycles) he suggested IUI or medicated times intercourse would be best for us. The protocols each month were set in stone. Day 2-4 initial follicle scan, letrozole days 5-9, follicle scan day 12 and ovidrel trigger shot depending on day 12 results. He also took blood work within the cycle to monitor my progesterone and estradiol levels.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff were all very helpful. The only downside I would say that I did not like is that all the nurses were “in charge of” all the patients. I would’ve liked ONE nurse to be assigned to me so she knows my treatment plan very well.
Describe your experience with Fertility Center of San Antonio.
They are quick to get back to you if you have any questions for the nurses or doctors. I am an out of town patient and they make the process seamless, they have an online portal in which they upload all out of town orders for scans and blood work. The portal also contains a messaging system that you can message any of the staff at the clinic.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
Infertility is not covered by our insurance so most services were paid for out of pocket. My husbands semen analysis was $40, our IUI was $400, my blood work was anywhere from $7-$18, and follicle scans were actually covered by insurance.
9
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 34 - 35
IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Other
Native American
Income $50K - $99K
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
In my HSG [with Dr. Retzloff], it showed tubal disease and something wrong with my uterus. I had an MRI, which led to surgery. We went in knowing I would use donor eggs since I have diminished ovarian reserve. We transferred one embryo which didn’t implant. We are currently in another cycle. Hoping that these two embryos will implant...He takes the time to get to know you. He actually listens to what you have to say and addresses your concerns. His tone of voice is calm and soothing. Which is something you want when you’re going through IVF.
There are a couple of nurses [at Fertility Center of San Antonio], Cheryl and Lisa, who are AMAZING!!! They go out of their way to help you and they show compassion. Lisa likes to give your hugs!!!! And then there are a couple of nurses who aren’t exactly the friendliest. The rest of them are good/nice...The majority of your appointments will be in the morning time. And be prepared to wait past your appointed time. The rooms are clean but everyone once in a while the rest room won’t be. Everyone is typically in a good/welcoming mood.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
He works extremely well with you. My husband and I are military, so he let us go to the base to get some of our lab work done. He also was the surgeon for my surgery and he did an amazing job and kept my husband informed during it as well.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
To be open and honest with him about all your medical information and he will be honest about what needs to be done to help you have a baby.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
He takes the time to get to know you. He actually listens to what you have to say and addresses your concerns. His tone of voice is calm and soothing. Which is something you want when you’re going through IVF.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
In my HSG, it showed tubal disease and something wrong with my uterus. I had an MRI, which led to surgery. We went in knowing I would use donor eggs since I have diminished ovarian reserve. We transferred one embryo which didn’t implant. We are currently in another cycle. Hoping that these two embryos will implant.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
There are a couple of nurses, Cheryl and Lisa, who are AMAZING!!! They go out of their way to help you and they show compassion. Lisa likes to give your hugs!!!! And then there are a couple of nurses who aren’t exactly the friendliest. The rest of them are good/nice.
Describe your experience with Fertility Center of San Antonio.
The majority of your appointments will be in the morning time. And be prepared to wait past your appointed time. The rooms are clean but everyone once in a while the rest room won’t be. Everyone is typically in a good/welcoming mood.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
Cost for consultations, ultrasounds, the IVF procedure, blood work, ICSI, assistant laser hatching, “little” charges here and there for appointments during your cycle. We’ve spent over $30,000 trying to have a baby.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
He approaches that topic based on your medical history. The first time, we transferred one and this cycle we are transferring two.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
9
8
Age 29
1 IVF
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Martin held my initial phone consultation. He worked with me, long distance, every step of the way. He was patient, kind, knowledgeable, warm, and reassuring. They never made promises to me about the results and let me know that they were always there to help...After the first 7 day, they lowered my dose of follistim because I was reacting too well. After retrial, I was on estradiol patches and crinone.
The entire nursing staff at FCSA is WONDERFUL. Kris set my schedule, however, I worked with a lot of different nurses during my treatment. They were all warm, compassionate, knowledgeable individuals! You can tell that they really care about their patients and that the team has been together a long time. It feels like walking into a living room...The price of the IVF was $9,975. Medications were about $4000. We had ICSI and that was $1050 for up to 10 eggs.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin held my initial phone consultation. He worked with me, long distance, every step of the way. He was patient, kind, knowledgeable, warm, and reassuring. They never made promises to me about the results and let me know that they were always there to help.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
If I could advise every struggling women in San Antonio to go to a clinic, it would be this one!
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
At FCSA, they really care about you. From check-in, they address you by name, ask about your day, the doctors take time to sit down with you regularly and are available for questions. These guys are, truly, awesome.
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
My protocol was menopur (75 unit the morning) and follistim (175 units in the evening). After the first 7 day, they lowered my dose of follistim because I was reacting too well. After retrial, I was on estradiol patches and crinone.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Kris)
The entire nursing staff at FCSA is WONDERFUL. Kris set my schedule, however, I worked with a lot of different nurses during my treatment. They were all warm, compassionate, knowledgeable individuals! You can tell that they really care about their patients and that the team has been together a long time. It feels like walking into a living room.
Describe your experience with Fertility Center of San Antonio.
Everything from blood draws to retrieval is done at the clinic. You don't have to go to other locations because everything is on site. The clinic staff is awesome! The only real downside is that you have to pay for parking.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
The price of the IVF was $9,975. Medications were about $4000. We had ICSI and that was $1050 for up to 10 eggs.
Describe Joseph Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
At the time of my transfer, the lab was not sure how many embryos we would be able to freeze. Because of their uncertainty, we elected to transfer 2.
9
Doctor
Joseph Martin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 34 - 35
3 IVF
Egg Freezing
Embryo Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Prefer not to answer
Income $100K - $199K
Architect
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I have diminished ovarian reserve and my husband has male factor. Dr. Retzloff is kind, fun, intelligent, and one of favorite doctors I have ever worked with! I know I bring down the office's overall ratings since I have a tough case, but he has told me he won't give up on us and for that we are eternally grateful. He has changed up my treatment all three times and each time we've had better results.
They [Fertility Center of San Antonio] are extremely knowledgeable and have the most talented team of doctors and nurses and lab technicians/embryologist to make your dreams come true!...The office is large, which may make some feel like a number... I do feel they all do their best and care for us as we go through this difficult time....3 IVFs... received a discount 2nd and 3rd times....Dr. Retzloff and the rest of the office has sat with me answering every single question I may have
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
My husband and I have an extremely difficult case, I have diminished ovarian reserve and my husband has male factor. Dr. Retzloff is kind, fun, intelligent, and one of favorite doctors I have ever worked with! I know I bring down the office's overall ratings since I have a tough case, but he has told me he won't give up on us and for that we are eternally grateful. He has changed up my treatment all three times and each time we've had better results. I truly believe he is doing his best to professional help us achieve a family. We trust him completely. I believe he was put in our lives to help get us through this difficult time. I would recommend him to anyone struggling with infertility. Although I don't want him to fill up with new patients for selfish reasons, because I still need him ;-) Although he is the best, along with Dr. Martin and Dr. Neal at the Fertility Center of San Antonio, so if you need assistance in your fertility journey, they are amazing! You can't go wrong by going here.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
I'm probably their most annoying patient since I ask so many questions and take up so much of their time, but Dr. Retzloff and the rest of the office has sat with me answering every single question I may have. So if you are new to this, it is scary and you probably have tons of questions, so feel free to ask your questions so you feel as comfortable as possible during this challenging period in your life. Dr. Retzloff will listen to your questions and gives you knowledgeable and professional answers.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
The office is large, which may make some feel like a number, but I take it as a good sign in that they are helping lots of couples build their families! Plus they have a great staff of talented individuals and since they are larger, you get to do almost all of your blood work, procedures in house, which is nice. Before I started my first IVF, I brought up my concerns about wanting to be treated "special" with Dr. Retzloff (which I'm sure he treats all his patients special), but he has truly made the effort to make my husband and I feel extra special and for that we are truly grateful.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
I think we tried a standard, mini, and then max cycles, with ICSI and Assisted Hatching. I received 5, 4, then 6 eggs. The 1st time we tried growing our 1 embryo out to day 5, but it stopped growing on Day 4. We could have put it in on Day 3, but my husband and I hadn't prepared for that since our initial goal was to bank our embryos and do PGS. We then realized that was not in the cards for us. So IVF2 we got 4 eggs and transferred our 1 embryo in on Day 3, no implantation. Then IVF3 we got 6 eggs and transferred our 2 embryos and had a Biochemical Pregnancy. Now we will see what IVF4 does.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: I work and get to know them all.)
They are all great and helpful! I especially love when some of them give me hope instead of the ones that give me the more realistic options of possibly needing to use donor egg, since I'm still trying with my own eggs and am not ready to give up on my little babies yet. But it is a good balance between hope and reality. I do feel they all do their best and care for us as we go through this difficult time.
Describe your experience with Fertility Center of San Antonio.
They are the Best! You are in good hands if you go here! Best of luck to you on your journey. They are extremely knowledgeable and have the most talented team of doctors and nurses and lab technicians/embryologist to make your dreams come true!
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
3 IVFs... received a discount 2nd and 3rd times. I don't have the cost in front of me right now, but think it is about $12,000 per IVF.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
We had a Biochemical Pregnancy when we transferred 2 embryos.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Successful
10
10
Age 29 - 32
1 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Retzloff was careful not to overstimulate my follicles. He would only slightly increase my medication and watched the follicles carefully. ... As frustrating as my diagnosis was, he was always so positive and determined. ... He always remembered me, said hello to me in the hallway, and made me feel like he genuinely cared about me.
Strength- the compassionate people! ... They [Fertility Center of San Antonio] almost became family. The nurses were all SO sweet and compassionate. ... Weakness- I wish they would take care of financials after each visit. At check in, they will call you to the back to pay and then send you back up front to wait in lobby. I was always so anxious to check on follicles, do blood test, etc that I got really irritated each time they want to collect money before. I understand some patients may refuse or can’t pay so maybe that’s why they collect before the visit.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr Retzloff is truly the best doctor I’ve ever had the pleasure of being a patient of! As frustrating as my diagnosis was, he was always so positive and determined. I felt he went above and beyond for me as he probably does with all of his patients. He got on the phone with me a few times to go over the results or make sure I was OK. He really is the best!
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Just talking to him and setting a “game plan” will make anyone feel better!
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
He always remembered me, said hello to me in the hallway, and made me feel like he genuinely cared about me.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
Dr Retzloff was careful not to overstimulate my follicles. He would only slightly increase my medication and watched the follicles carefully.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Kris Dempsey )
It was very bittersweet to “graduate” from FCSA. Of course I was happy to be pregnant and switch care to an OB BUT I hated to leave the staff at FCSA. They almost became family. The nurses were all SO sweet and compassionate. They genuinely cared about me and wanted a successful transfer almost as much as I did! Kris went above and beyond for me as well. She is the best nurse I’ve ever had.
Describe your experience with Fertility Center of San Antonio.
Strength- the compassionate people! Weakness- I wish they would take care of financials after each visit. At check in, they will call you to the back to pay and then send you back up front to wait in lobby. I was always so anxious to check on follicles, do blood test, etc that I got really irritated each time they want to collect money before. I understand some patients may refuse or can’t pay so maybe that’s why they collect before the visit.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Yes, Dr Retzloff highly suggested only implanting one at a time. After the 4th fail, he suggested doing 2. Of course, both took and I delivered twins.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 28
IUI
3 IVF
Other
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
When discussing transferring 2 in my next FET, he [Dr. Martin] gave me facts and support for both positions of transferring 2 or 1. Overall supports what my husband and I decide...I can’t tell you how many hour-long meetings I have had to get a better understanding of my diagnosis...He is a very caring person and it shows in how he treats me and all in his clinic. My husband and I have appreciated his kindness and expertise in our time there. After receiving an upsetting diagnosis, He provided me with a cell phone number I can contact him at if I have questions out of office hours.
Dr. Martin, and all doctors in his practice [Fertility Center of San Antonio], never hesitated to take time to explain procedures, treatments, and options to me. I can’t tell you how many hour-long meetings I have had to get a better understanding of my diagnosis. On the financial stand point, I have been given an array of options in treatment to help me make an informed financial decision. The doctors have all taken time to invest in me, my process, and my situation. They remember me and have genuinely connected with me on a personal level.
How was your experience with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin is extremely knowledgeable and compassionate. He is thorough to explain procedures and treatments and does his very best to ensure that I have an understanding of my options. He is a very caring person and it shows in how he treats me and all in his clinic. My husband and I have appreciated his kindness and expertise in our time there. After receiving an upsetting diagnosis, He provided me with a cell phone number I can contact him at if I have questions out of office hours. He has invested in my “story” and truly exhibits care and concern. I would recommend his care and his clinic 1000 times over.
What's one piece of advice would you give a prospective patient of Joseph Martin at Fertility Center of San Antonio?
Don’t be afraid to ask questions or mention something you don’t understand. Dr. Martin is extremely thorough and does not make you feel dumb for asking questions you don’t have an understanding of. Unlike most doctors, he is “like you” when consulting with you or regrouping for options. He is extremely knowledgeable and gives you facts and information clearly. Ask what’s on your heart and mind!
During treatment, were you treated like a number or a human with Joseph Martin at Fertility Center of San Antonio?
Dr. Martin, and all doctors in his practice, never hesitated to take time to explain procedures, treatments, and options to me. I can’t tell you how many hour-long meetings I have had to get a better understanding of my diagnosis. On the financial stand point, I have been given an array of options in treatment to help me make an informed financial decision. The doctors have all taken time to invest in me, my process, and my situation. They remember me and have genuinely connected with me on a personal level.
Describe the protocols Joseph Martin used in your cycles at Fertility Center of San Antonio and their degree of success.
I started my fertility treatments at a different clinic. My first consultation with Dr. Martin was different than most because I had already come with 5 clomid cycles and surgery in my history. We were shopping for the best IVF doctor and landed in Dr. Martin’s Office. Because our intention was to try IVF next, we specifically began working towards that. After a very successful first fresh cycle, we decided to continue with a fresh transfer. Unfortunately the transfer did not result in pregnancy, but with 5 frozen embryos left over, it was easy to keep moving forward. In our re-consultation after my first failed transfer, Dr. Martin recommended genetic testing and chromosome karyotype as next tests to run. My husband and I had been very against genetic testing and through a 2 hour consultation, Dr. Martin gave us a perspective that we hadn’t considered. I never thought these genetic tests would tell me why I wasn’t conceiving. A few weeks after receiving our results, I found out that I am a Balanced Translocation carrier. When I received the call, Dr. Martin informed me that he was not comfortable proceeding with my FET hat was to occur in 3 days. He wanted another reconsult with him and the clinics embryologist so we could know what our options were. In our next Re-consult, we discussed the need for PGT. My husband and I agreed that a fresh cycle and PGT on fresh eggs would be more worthwhile for the overall cost of the genetic test. Because of the time frame to receive genetic results on embryos we did not plan a transfer for the second fresh cycle. Our genetic results on 9 embryos came back and only 1 was normal. At our next Re-consult, We decided to try one last fresh cycle with PGT. We agreed to send fresh eggs from cycle 3 and our 5 frozen from cycle 1. After the treatment, we decided to transfer my 1 normal from cycle 2 as well. In the end, we sent 12 blasts for genetic testing and had 2 normal embryos. Unfortunately, this transfer was not a positive pregnancy. At another re-consult, Dr. Martin gave us the information to consider an ERA, biopsy of the endometrial lining, to test chemistry and window of implantation so we can best predict the transfer window. Currently I am working towards an ERA cycle that mimics FET stimulation and hormones.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
All the nurses are amazing. They are knowledgeable and friendly. I have enjoyed the empathy they demonstrate and the information they all take the time to share. They always put together very informative calendars and directions that make it easy for me to step out of the clinic and remember what to do.
Describe your experience with Fertility Center of San Antonio.
Strengths - everything!!! What I love most is that everything is done in the office. I get blood drawn, sonograms performed, retrievals done, and transfer completed in the same place. The embryos do not leave the facility until you receive positive test and the only material that leaves is genetic testing that is done in different lab. They are extremely tech friendly and allow you to access all records, communication, and lab results on their online system. Weakness - something they cannot control, I drive over an hour to get to their clinic! Location is not a fault of theirs, but the drive is WELL worth it for the care I have received.
Describe the costs associated with your care under Joseph Martin at Fertility Center of San Antonio.
My insurance covered my first fresh cycle. Each fresh cycle after that costs $7500 with my insurance maximum. FET was $3000. The medications were most costly expense, but was processed through out of office pharmacy. Same with genetic testing.
Describe Joseph Martin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
My doctor has been supportive of our decisions to transfer our embryos - we have not had the opportunity to transfer more than 1 at a time. When discussing transferring 2 in my next FET, he gave me facts and support for both positions of transferring 2 or 1. Overall supports what my husband and I decide.
10
Doctor
Joseph Martin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 27
3 IUI
1 IVF
Tubal Blockage
European
Income $50K - $99K
Nurse or HC Services
3rd of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
My protocol [with Dr. Gregory Neal] was very mild since my issue was tube related. It worked well and my cycle went very smoothly. I received a good number of eggs retrieved and ended up with embryos left to freeze...was extremely kind and informative. He took the time to answer all of our questions thoroughly. He never rushed us or made us feel like a number. He was very gracious and understanding of our needs and expectations. It was heartwarming that he was willing to help us and understood the struggles we had dealt with.
due to my age and fertility issues they [Fertility Center of San Antonio] wanted to transfer one embryo. They explained all of the reasons and rational behind it so we were confident in their decision...The clinic was very welcoming. They offered an online portal that allowed me to track all of my results and scans if I needed/wanted to refer back to them. They helped me walk through the process so everything was very seamless.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr. Neal was extremely kind and informative. He took the time to answer all of our questions thoroughly. He never rushed us or made us feel like a number. He was very gracious and understanding of our needs and expectations. It was heartwarming that he was willing to help us and understood the struggles we had dealt with.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Ask all of the questions you want. No question is a bad question. It is important for you to feel comfortable and Dr. Neal will help with that!
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
Every time I walked into the clinic I was greeted by name. The care was individualized specifically to me and I always felt that the clinic was available to help with any questions or concerns I had.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
My protocol was very mild since my issue was tube related. It worked well and my cycle went very smoothly. I received a good number of eggs retrieved and ended up with embryos left to freeze.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Brittany)
All of the staff I encountered at FCSA was extremely helpful and welcoming. They also made us feel part of the family every time we set foot in the clinic. They were available for all questions and any concerns that we had during the process.
Describe your experience with Fertility Center of San Antonio.
The clinic was very welcoming. They offered an online portal that allowed me to track all of my results and scans if I needed/wanted to refer back to them. They helped me walk through the process so everything was very seamless.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
We won a grant through Resolve/FCSA that provided us with an IVF cycle. We were responsible for the medications, sperm freezing, and embryo freezing. Overall, it was roughly $5K.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Yes, due to my age and fertility issues they wanted to transfer one embryo. They explained all of the reasons and rational behind it so we were confident in their decision.
10
Doctor
Gregory Neal
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
10
Age 33 - 34
4 IUI
Tubal Blockage
Unexplained
Latinx
Income $0 - $49K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He always took the time to explain us every single detail with patience and kindness. We are from Laredo and he had consulted me through phone so we can save a trip to San Antonio. He also call me to see how am I doing. He has a open door policy and to us that is amazing.... Dr Retzloff is taking step by step, the first thing he explained to us that we have secondary fertility,then we done is HSG and the conclusion was tube blockage. He has recommended several treatments, we are on hold because the insurance doesn't cover infertility.
Every single person in that clinic [Fertility Clinic of San Antonio], since the receptionist, nurses, doctors are so kindness, professional, respectful, patience, they always treat their patients with compassion, they made feel us like we are home, and they are there for us.... [Nurse] We communicate by email, which is easier for us. Every time I wrote to her, it doesn't matter that is a simple question she is always answered me and called me to make sure I understood. She is sweet, patience and kindness.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
My first time going to the clinic, I was scared, I didn't know what to expect. It has been a challenge for me because of the language barrier. And a soon Dr. Retzloff came into the room, I said What am I going to do? He just smiled and gave us confidence. He understood everything we told him, he is a super human being, he is extraordinary, trustworthy, patience, funny, good listener. Every time I talked to him he give the answers all of my doubts. He is awesome!
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
That he is going to do everything in his power to find answers. He will give you the time you need.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
He always took the time to explain us every single detail with patience and kindness. We are from Laredo and he had consulted me through phone so we can save a trip to San Antonio. He also call me to see how am I doing. He has a open door policy and to us that is amazing.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
My husband and I had been trying for almost 3 years to have a second baby. I had been through pills, clomid, injections, 3 IUI in Mexico. We decided o go for a second opinion. Dr Retzloff is taking step by step, the first thing he explained to us that we have secondary fertility,then we done is HSG and the conclusion was tube blockage. He has recommended several treatments, we are on hold because the insurance doesn't cover infertility.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Stephanie)
We communicate by email, which is easier for us. Every time I wrote to her, it doesn't matter that is a simple question she is always answered me and called me to make sure I understood. She is sweet, patience and kindness.
Describe your experience with Fertility Center of San Antonio.
Every single person in that clinic, since the receptionist, nurses, doctors are so kindness, professional, respectful, patience, they always treat their patients with compassion, they made feel us like we are home, and they are there for us.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
They have accessible costs.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
10
10
Age 34 - 35
3 Fertility Medications
Anovulation
Male Factor
PCOS
Uterine Fibroids
Other
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Retzloff has gone above and beyond to make us feel not alone. He takes as much time as we need explaining things in ways we can understand. He never makes us feel rushed or not important.... Dr Retzloff has been wonderful! Even the staff at the hospital where he removed my fiberoid commented that he was so personable! He makes us feel important and like we matter. He takes time with us and never makes us feel rushed or silly. He is very down-to-earth and we know he is rooting for us!
Everyone is nice there [Fertility Ctr of San Antonio] and will do everything in their power to help however they can. The most frustrating part is not being able to get in touch with anyone past 3:30, but staff is very attentive to returning messages in a timely manner.... It can be tricky to get ahold of a nurse and 9 times out of 10 you have to leave a message for them, but they ALWAYS call back (usually the same day if not first thing the next day).
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr Retzloff has been wonderful! Even the staff at the hospital where he removed my fiberoid commented that he was so personable! He makes us feel important and like we matter. He takes time with us and never makes us feel rushed or silly. He is very down-to-earth and we know he is rooting for us!
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Be prepared that with IVF you won’t just start immediately, they are going to do the best they can to make sure you’re getting the best chance of a successful pregnancy and that often takes months, but weeks to accomplish.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Dr Retzloff has gone above and beyond to make us feel not alone. He takes as much time as we need explaining things in ways we can understand. He never makes us feel rushed or not important.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
We haven’t begun IVF yet but we just completed an open myomectomy to remove a fibroid that was in the uterine wall. Dr Retzloff selected us to undergo the Accessa laser procedure but our insurance wouldn’t cover any of it. After Dr Retzloff fought with them and went through 3 appeals with them we decided to proceed with the open myomectomy. We had zero complications.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
It can be tricky to get ahold of a nurse and 9 times out of 10 you have to leave a message for them, but they ALWAYS call back (usually the same day if not first thing the next day). It’s frustrating however that the clinic doesn’t take phone calls past 3:30.
Describe your experience with Fertility Center of San Antonio.
Everyone is nice there and will do everything in their power to help however they can. The most frustrating part is not being able to get in touch with anyone past 3:30, but staff is very attentive to returning messages in a timely manner.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unknown Success
10
10
Age 35 - 37
2 IVF
Male Factor
PCOS
Poor Egg Quality
Tubal Blockage
Uterine Fibroids
European
Latinx
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Retzloff is super down to earth. If I have question he will take the time at my appointment or call me on the phone. He is also a straight shooter and tells me what is expected. He can joke around and if you get confused he doesn’t mind reexplaining things.... If you are confused on something ask. He will assume you understood him the first time but if your like me I sometimes need to hear it more than once. He never minds talking it through a second time. Till you feel comfortable.
I absolutely love all the nurses and staff at fertility center of San Antonio but Cheryl is super special to me. She sat with me and my husband through all the hard times and exciting times. She walked me through step by step everything that would happen. But she truly is a little angel to us. During our break between ivf cycles she called Just to find out how we were holding up. I could go on and on but there was one moment after our first miscarriage that she looked at my husband and asked are you ok? Please call me if after today you have any questions. It is a small thing but now every time I talk to my husband about fertility treatment he talks about how special Cheryl is. All the nurses add an extra element of kindest and understanding. They do amazing work and still take the time to know us and truly care about how we are doing.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff is super down to earth. If I have question he will take the time at my appointment or call me on the phone. He is also a straight shooter and tells me what is expected. He can joke around and if you get confused he doesn’t mind reexplaining things.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
If you are confused on something ask. He will assume you understood him the first time but if your like me I sometimes need to hear it more than once. He never minds talking it through a second time. Till you feel comfortable.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
There are a lot of people they see but I feel the nurses and the doctors always take the time to walk you through what is going on.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
I don’t remember everything but I’m super grateful that him and his team were super responsive after my second miscarriage. They ran every test in the book. And after my MRI discovered stuff in my uterus. I’m glad he added that on. I now feel more confident going into my 3 rd cycle.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Cheryl )
I absolutely love all the nurses and staff at fertility center of San Antonio but Cheryl is super special to me. She sat with me and my husband through all the hard times and exciting times. She walked me through step by step everything that would happen. But she truly is a little angel to us. During our break between ivf cycles she called Just to find out how we were holding up. I could go on and on but there was one moment after our first miscarriage that she looked at my husband and asked are you ok? Please call me if after today you have any questions. It is a small thing but now every time I talk to my husband about fertility treatment he talks about how special Cheryl is. All the nurses add an extra element of kindest and understanding. They do amazing work and still take the time to know us and truly care about how we are doing.
Describe your experience with Fertility Center of San Antonio.
The strengths are their staff. Extremely friend nurses and knowledgeable doctors. I also think the doctors in the office complement each other and bring something different to the table. Getting to interact with all thee doctors allows you to get a bigger picture of why your treatment is a certain way. Weakness would I’ve had to follow up a few times on costs of different things but this is more my ocd of needing to know exactly every amount needed to proceed. My advice for new patients is if you have questions ask them. If you need or want more of an explainment ask for it. I learned that they aren’t mind readers and if I had an issue I needed to bring it to their attention.
What specific things went wrong at Fertility Center of San Antonio?
  • Lost appointments
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
2
1
Age 40 - 41
1 IUI
IVF
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Ok doc [Dr. Retzloff]. Didnt feel however he is fighting to get our baby... And i really wish he did. We live very far from the clinic (2,5h) and majority of the times dis sono, blood work and communicated with his nurse on treatment adjustments...I felt like doctor kind of gave up on my case...they had to place me on birth control to control timing of stimulation. Besides absolutely unbearable emotion side effects that noone warned us about, we would stop birth control about 3 days prior to stimulating, do bloodwork and sono to see if any cysts formed, then stimulate with blood work and sonograms in between. We were only able to stimulate and retrieve once.
I also think that the clinic [Fertility Center of San Antonio] has very unclear billing policies. They quoted different prices every time we came...Only dealt with one nurse primarily...Poor billing policies, treating ppl with cookie cutter techniques- felt tgat no individual approach used...The hopes, the time, the emotional component was very hard to handle. Eventually we were told by the nurse that they CANT HELP US anymore...I felt like doctor kind of gave up on my case
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Ok doc. Didnt feel however he is fighting to get our baby our of Gods waiting room. And i really wish he did. We live very far from the clinic (2,5h) and majority of the times dis sono, blood work and communicated with his nurse on treatment adjustments. I also think that the clinic has very unclear billing policies. They quoted different prices every time we came
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Hard to give advise. Situation is different for each patient. I felt however that he offeres similar treatment to patients not very individualized
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
No other option offered. There are plenty research of growths srimulating hormonw, testosterone, DHEA however I felt like doctor kind of gave up on my case
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
My schedule is very tough and they had to place me on birth control to control timing of stimulation. Besides absolutely unbearable emotion side effects that noone warned us about, we would stop birth control about 3 days prior to stimulating, do bloodwork and sono to see if any cysts formed, then stimulate with blood work and sonograms in between. We were only able to stimulate and retrieve once. The rest of the times (3-4) i kept forming cysts on ovaries after a month of birth control. Then he would take me off for ine month and restart again. The hopes, the time, the emotional component was very hard to handle. Eventually we were told by the nurse that they CANT HELP US anymore
Describe your experience with the nursing staff at Fertility Center of San Antonio.
Only dealt with one nurse primarily
Describe your experience with Fertility Center of San Antonio.
Poor billing policies, treating ppl with cookie cutter techniques- felt tgat no individual approach used
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
We spend about 20k
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I wish i would have gone for growinh to 5 day and PGSing with following cryo. I wish if they come back good chromosomally we would prepare my endometrial lining. Majority of tbe faild fresh transfers are due to asynchrony between lining and the embrio. I regret agreed on fresh transfer
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of San Antonio.
Already described prior
2
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
1
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
8
8
Age 30
1 IVF
Recurrent Pregnancy Loss
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Successful
When I did get to see Dr. Retzloff it was great. He was informative and did not rush. I felt he really knew what he was doing. I just wish he would have been more available at monitoring appointments for questions. It would have also been great if he did the monitoring ultrasounds.... I used an antagonist protocol that included a freeze all for all embryos. We also used ICSI which I believe is standard for the genetic testing we did.
They [Fertility Ctr of San Antonio] have a great lab, which I believe contributed to my 7 embryos making it to freeze. The doctors have a lot of awards and recognitions. Everything was very streamlined. I do wish it would have been more personal but I can’t complain too much because I had great results and flawless procedures.... The nursing staff was very straightforward and knowledgeable but it was always a short conversation or call.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
When I did get to see Dr. Retzloff it was great. He was informative and did not rush. I felt he really knew what he was doing. I just wish he would have been more available at monitoring appointments for questions. It would have also been great if he did the monitoring ultrasounds.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
Be prepared with questions. He will take the time to answer in an understanding way.
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
It was never too busy but it was very straight forward. Not much conversation during appointments. Ultrasounds were with a tech or a nurse, didn’t see the doctor during my monitoring. Did see the doctor for egg retireval and transfer.
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
I used an antagonist protocol that included a freeze all for all embryos. We also used ICSI which I believe is standard for the genetic testing we did. I used birth control before starting stims. The goal with our cycle was to genetically test embryos because of a chromosome issue I had. We then transferred one PGD normal embryo to hopefully avoid another miscarriage. It ended in a chemical pregnancy.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff was very straightforward and knowledgeable but it was always a short conversation or call. No elaboration or questions of how I was handling everything.
Describe your experience with Fertility Center of San Antonio.
They have a great lab, which I believe contributed to my 7 embryos making it to freeze. The doctors have a lot of awards and recognitions. Everything was very streamlined. I do wish it would have been more personal but I can’t complain too much because I had great results and flawless procedures.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
It was about 15k for everything up to a frozen transfer.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I did a eSET because the embryos were genetically normal and should have given us better odds at a successful pregnancy.
8
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
10
Age 27 - 28
6 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Operations
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Retzloff is actively involved in his patient's treatment plans. He was there for nearly all of our procedures and the one he couldn't make it to (he was assisting another patient) he sent his colleague who also did a great job. I love Dr. Retzloff because his listens to what his patients want and he give great advice. We wanted children and we weren't afraid of having multiples. Dr. Retzloff didn't tell us we can't transfer two embryos, but he did explain the extra risks and discouraged us from desiring triplets.
One of the best parts about this clinic [Fertility Center of San Antonio] is the nurses! Goodness they are all so wonderful. One of my favorites is no longer working at the clinic, but I think I worked with nearly all of them during my IUIs and IVF round. They seem to be on the same page as far as your treatment plan goes. The clinic is busy, but they seem to have enough staff to make sure each of their patients are taken care of. I remember during my egg retrieval the nurses were just so compassionate. Carefully helping up after the procedure and offering to help me get dressed because I was still a bit drugged. They were really all just so kind. It was like having a little cheer squad during the process.
How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff is actively involved in his patient's treatment plans. He was there for nearly all of our procedures and the one he couldn't make it to (he was assisting another patient) he sent his colleague who also did a great job. I love Dr. Retzloff because his listens to what his patients want and he give great advice. We wanted children and we weren't afraid of having multiples. Dr. Retzloff didn't tell us we can't transfer two embryos, but he did explain the extra risks and discouraged us from desiring triplets. We now are the proud parents of twins. I appreciate that Dr. Retzloff was so candid about explaining all of the risks that could potentially happen, but still supported us in our desired treatment plan. I also appreciated that he was there for all of our major procedures. He takes great care of his patients and I would encourage anyone struggling with infertility to go meet with him! It takes about 2 mins to see just how genuine and caring he is.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
I would encourage you to ask questions. Dr. Retzloff is great at explaining hard concepts and he is more than willing to take the time to explain them. There is no question he will find unworthy of his time. I'd know because I must have asked him dozens!
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff spent FOUR hours with us during our initial consultation with him. We had trouble getting our records over and he asked his staff to get them while we were there. It must have been a 200 page document he had printed. Then he went through page by page of all of our history. This is a man who cares deeply about his patients and their treatment plan. We then came back a year later after our twins were born to introduce him to them and he instantly recognized us. He remembers all of his patients. I was definitely not a number!
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
We did 4 IUIS with a previous clinic. When we came to the Fertility Center of San Antonio, we did 2 more IUIS because our insurance required it before covering any costs of IVF. One of the cons of unexplained infertility. Dr. Retzloff didn't make me repeat costly tests I had done previously at my old clinic. He did switch me to Femara. I did the first 4 IUIS on clomid, and the 2 with Dr. Retzloff on Femara. All 6 ended in a negative pregnancy test. For IVF they put me on menopur, gonal-F and centrotide. I did a combination of those three injectable hormones until a trigger shot and the egg retrieval. After the egg retrival I did Crinone progesterone suppositories (and I think another oral medicine that I don't remember). We did a fresh day 3 transfer with two embroys, the rest we had PGS (genetic screening) done. We have 6 normal embryos left over and they are now frozen. We had our twins in October of 2016.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
One of the best parts about this clinic is the nurses! Goodness they are all so wonderful. One of my favorites is no longer working at the clinic, but I think I worked with nearly all of them during my IUIs and IVF round. They seem to be on the same page as far as your treatment plan goes. The clinic is busy, but they seem to have enough staff to make sure each of their patients are taken care of. I remember during my egg retrieval the nurses were just so compassionate. Carefully helping up after the procedure and offering to help me get dressed because I was still a bit drugged. They were really all just so kind. It was like having a little cheer squad during the process.
Describe your experience with Fertility Center of San Antonio.
This is more of a critique for all clinics- wait times. Sometimes you will get right in for your appointment and sometimes you will wait a half hour. It's frustrating, especially if you are stressed about getting back to work. Sometimes emergencies come up for patients and they have to fit them in. Having been one of those emergency appointments, I can say that you'll appreciate them prioritizing their patients based on need if it ever comes to it. Strengths- the nurses, doctor involvement, really all the staff (love love the ultrasound technician!), also they are really clear about the billing before you start treatment.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
I can't remember the IUIs, but they were far less expensive in TX than in CA. I think IVF ended up being around $12k (we had to pay for ICSI), then we paid about $5k more for the genetic testing and $3200 for medications. Half of the genetic testing money went to the clinic that did the genetic testing. Plus you'll need to store your embryos if you have some afterward. That's about $400 a year with the Fairfax Cryobank.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I mentioned this previously, but we told Dr. Retzloff that we would love twins. He explained the risks to us and made sure we were educated on what we would be signing up for, but overall he supported us in our decision. I really appreciated that he didn't try to talk us out of transferring two embryos. We even thought about transferring three, but that is where he strongly discouraged doing so because triplets are almost always born early. That's too much of a risk for the babies and for the mother. He explained that even transferring two embryos put us at risk of having triplets. He was just really respectful of our desires, yet making sure we didn't do something that would put us at risk.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Center of San Antonio.
During one of my IUIs, they didn't call with the pregnancy results. I ended up reading them on the online portal and they still never called. This was the only time it ever happened though. Especially with my IVF round they always called when they said they would. Who knows even, maybe I just missed their phone call with that IUI result.
10
Doctor
Matthew Retzloff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources