Describe your experience with Fertility Center of Southern California.
The clinic does a good job communicating with eachother but I don't know what they communication pathway is so I don't always know who to contact for what. I'm learning that emailing the nurses is better than calling the front desk and leaving a message. To me, the clinic always looks disorganized but I'm always pleasantly surprised that things don't fall through the crack and they are generally on top of things.
During treatment, were you treated like a number or a human with Ilene Hatch at Fertility Center of Southern California?
Dr. Hatch does not batch cycle and pays very close attention to your cycle so she can create a unique protocol to get the best results. She would personally call me, sometimes as late as 8pm, to give me my stim med dosage or the results of a test. She has come in to see me on her days off and would have done my egg retrieval on a Sunday if necessary. Her entire team remembers my name and do not rush me off the phone or out of a consultation room if I have additional questions. Dr. Hatch asks me personal questions and remembers little details about my life I tell her. She has gone through ART and understands the stress of this process from a personal level.
Describe your experience with the nursing staff.
The nurses are great and do their best to answer my questions. If they are busy or overwhelmed, they never ever show it. They do not appear to pass work off on eachother and any will stop what they are doing to answer my question.
What specific things went wrong at Fertility Center of Southern California?
- Failed to call with results
- Provided conflicting information
How was your experience with Ilene Hatch at Fertility Center of Southern California?
Dr. Hatch is a passionate and compassionate person and a darn good doctor. She investigated every aspect of my history and developed a unique treatment plan for me. She is approachable so I feel confident asking questions. I once raised a concern about something and she sat down with me and went over all the details I needed to understand the issue. Sometimes she has so many balls in the air she will make assumptions about what my question is so I have to be sure to advocate for myself if she missed my question. I truly believe that Dr. Hatch is part of my baby making team and I know that she will humbly point me in the direction of someone else if she cannot help me.
What's one piece of advice would you give a prospective patient of Ilene Hatch at Fertility Center of Southern California?
Make an appt a few months before you actually want to see her. It took my 4 months to get an appt. Be prepared to wait 1 hr to see her. She is worth it and will give you all the attention you need.
Describe the protocols Ilene Hatch used in your cycles at Fertility Center of Southern California and their degree of success.
IVF with her "kitchen sink protocol" which includes steroids, blood thinners, antibiotics, and extra folic acid. Mock cycle with hysteroscopy followed by FET.
Describe your experience with your monitoring appointments at Fertility Center of Southern California.
We were scheduled during a specific window. It was not first come first serve but the wait times were generally 45min.
Describe the costs associated with your care under Ilene Hatch at Fertility Center of Southern California.
Insurance covers most of my services. The office was great at getting me cash rates for non covered services or getting pre-auth for necessary procedures. The billing dept does take a long time to actually send a claim to my insurance company.
Describe Ilene Hatch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Southern California.
single embryo transfer due to my age and being high risk of miscarriage