Fertility Center of the Carolinas

2022, Unknown Success

10

Age 35

1 IUI

PCOS

Unexplained

Black or African-American

Income $100K - $199K

Teacher

2nd of 2 Docs

5 IUI With Other Docs

Donor Sperm

LGBTQ

Strongly Recommends

Success w/ Doc Too early to know

Review of

Lisa Green Fertility Center of the Carolinas

I have always felt like a human under Dr. Greens care. She has a friendly and energetic personality whether you speak to her in person or video. Dr. Green is very personal in her delivery of information. She calls me by name and also ask how my "outside" life is going. She allows me to give my opinion on treatment and advises on thr best course of treatment...She came up with a plan that included different medications that my other doctor hadn't prescribed...

Lab tech staff [at Fertility Center of the Carolinas] was very quick and professional in drawing blood. The nurses who were present during my test and my IUI were very friendly and professional...One of the clinics strengths is their wait time. I've never had a true wait time when I had an appointment. One the clinic weakness is their communication with finances upfront...For a test Dr. Green described, I was not told how much I had to pay prior to having a test. I feel like they should tell patients when they set up appointments how much their treatment will be so they are prepared...

How was your experience with Lisa Green at Fertility Center of the Carolinas?

From our visit video conference, I felt Dr. Green had a pleasant voice and demeanor. She asked a ton of questions to get a background on me and also my partner. My first virtual appointment lasted close to a hour. She recommended different testing that I hadn't done in a while to get an update for my records. My first in person appointment i felt comfortable as she performed the test because she kept the room light and talked me through what she saw. She came up with a plan that included different medications that my other doctor hadn't prescribed. I saw her for my IUI a month later. My IUI was unsuccessful so I wanted to move on to IVF. It took a while to get an appointment and I ended up with a virtual appointment. Dr. Green listened to me talk about not wanting another IUI and the success I could have with IVF. She explained the success rate with IVF and even told me about a grant through her clinic I could apply for. After our conversation, I felt like she had explained IVF to me in a way that she was also supporting my decision to move on. The next day I had appointment to update my labwork.

What's one piece of advice would you give a prospective patient of Lisa Green at Fertility Center of the Carolinas?

Be patient if you're not able to get an appointment right away.

During treatment, were you treated like a number or a human with Lisa Green at Fertility Center of the Carolinas?

I have always felt like a human under Dr. Greens care. She has a friendly and energetic personality whether you speak to her in person or video. Dr. Green is very personal in her delivery of information. She calls me by name and also ask how my "outside" life is going. She allows me to give my opinion on treatment and advises on thr best course of treatment.

Describe the protocols Lisa Green used in your cycles at Fertility Center of the Carolinas and their degree of success.

One of Dr. Greens treatment strategies were using a higher dosage of medicine for my IUI cycle. After she looked over my old chart, she realized my previous doctor hadn't tried a certain medicine to take during my cycle nor a certain shot for ovulation. Her rationale was she wanted to overestimate my ovaries in order to have sperm meet an egg. The IUI was unsuccessful

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

Lab tech staff was very quick and professional in drawing blood. The nurses who were present during my test and my IUI were very friendly and professional

Describe your experience with Fertility Center of the Carolinas.

One of the clinics strengths is their wait time. I've never had a true wait time when I had an appointment. One the clinic weakness is their communication with finances upfront. I've been to another fertility doctor before so I knew to ask about how much my copay would be before an appointment except for one time. For a test Dr. Green described, I was not told how much I had to pay prior to having a test. I feel like they should tell patients when they set up appointments how much their treatment will be so they are prepared. As a new patient I would ask questions about insurance and co-pays before appointments to make sure it is affordable.

Describe the costs associated with your care under Lisa Green at Fertility Center of the Carolinas.

I fortunately have infertility insurance so my co-pays haven't been that much. I did have to pay close to $600 upfront for a procedure that I was not told about when I made the appointment. I am currently waiting to see if my insurance will approve IVF.

Describe Lisa Green's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

N/A

How competent was Fertility Center of the Carolinas at LGBTQ care?

Yes!

Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Fertility Center of the Carolinas.

We used Cryos International. We simply gave Cryos our doctors information and address and the sample was sent and arrived on time.

10

Doctor

Lisa Green

Humanity

Communication

Frequency Seen

LGBTQ Care

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ Care

Clinic Atmosphere

Educational Resources

Review of

Lisa Green Fertility Center of the Carolinas

2021 - 2022, Unsuccessful

10

Age 30 - 31

5 IUI

Male Factor

European

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Creighton Likes Fertility Center of the Carolinas

There are not enough good things to say about Dr. Likes. He is truly everything you want in a fertility specialist. To begin with, he makes you feel heard and seen. He never rushed us through any of our appointments. Every question we had was answered and with great clarity. Next, he is on your side! I left feeling like he was just as hopeful as we were that our treatment would be a success. Last, he made sure we always knew our options and that WE were the ones in control of what steps would be taken next in our fertility journey. A wonderful, caring doctor!

The entire staff at FCC is amazing. I have no complaints about this clinic. They always make you feel welcome and are so kind. They go above and beyond to accommodate your scheduling needs...The nursing staff at FCC are wonderful! They always responded to any of my questions in a timely matter through the MyChart portal. They are so kind and compassionate! You can definitely tell that they genuinely care about their patients!

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

There are not enough good things to say about Dr. Likes. He is truly everything you want in a fertility specialist. To begin with, he makes you feel heard and seen. He never rushed us through any of our appointments. Every question we had was answered and with great clarity. Next, he is on your side! I left feeling like he was just as hopeful as we were that our treatment would be a success. Last, he made sure we always knew our options and that WE were the ones in control of what steps would be taken next in our fertility journey. A wonderful, caring doctor!

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Don’t be afraid to ask questions! He is happy to answer them all for you!

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes immediately made us feel comfortable upon speaking with him at our initial consultation. He asked us questions and asked what questions we had. He made sure we completely understood our options and that we knew we were in control of what steps we would take next in our fertility journey.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

We began on a Femara 7.5 daily dose for days 3-5 of my cycle. After one cycle on that, and getting the results from my husband’s semen analysis, Dr. Likes suggested we try IUI. We began our first round with an Ovidrel 250 mcg trigger shot, and after several rounds, Dr.Likes suggested adding Gonal-F injections as well to help with follicle stimulation. We started with 75 units on days 7, 8 and 9 of my cycle. I also had an HSG test done to make sure that there were no bloackages in my Fallopian tubes. Everything came back clear. After this, we had 3 more IUIS. Dr. Likes recommended maxing out around this number as the chances tend to decrease after 3-4 rounds, but we were told we were welcome to keep pursuing this treatment if we wanted to. After 5 failed IUI cycles, we were told that our best chances of conception would be through IVF, due to low sperm count. We are currently saving money to pursue this option.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

The nursing staff at FCC are wonderful! They always responded to any of my questions in a timely matter through the MyChart portal. They are so kind and compassionate! You can definitely tell that they genuinely care about their patients!

Describe your experience with Fertility Center of the Carolinas.

The entire staff at FCC is amazing. I have no complaints about this clinic. They always make you feel welcome and are so kind. They go above and beyond to accommodate your scheduling needs, as well as anything else.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

Insurance covered most costs. The most we paid out of pocket was around $250 for a consultation when our deductible had not yet been met.

Describe Creighton Likes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

N/A

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2010 - 2022, Successful

10

Age 21 - 33

1 IVF

Male Factor

PCOS

Uterine Fibroids

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Paul Miller Fertility Center of the Carolinas

Dr Miller takes the time to sit and discuss any questions I may have. He’s up front and honest, but in a kind way. I always felt like he was realistic about what we could expect...I started seeing him prior to ever trying for kids because of PCOS. Little did I know I’d need to see him again for infertility. He remembered my history and was very good at explaining each aspect of our infertility journey..

[the Fertility Center nurses were great] I never had any questions of what I was supposed to be doing or what was going on with our fertility treatment...The clinic is clean, efficient, friendly, and generally ran on time. It was not often that I had to wait long to be seen. I always felt comfortable with each member of the team. Everyone always introduced themselves and explained every step of the process I would be doing that day. They were quick to inform me of any results as well.

How was your experience with Paul Miller at Fertility Center of the Carolinas?

I had an excellent experience. I started seeing him prior to ever trying for kids because of PCOS. Little did I know I’d need to see him again for infertility. He remembered my history and was very good at explaining each aspect of our infertility journey.

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

Be open and upfront about your current struggles and your expectations. Go in with a list of questions you want to ask. It’s so easy to forget once you get there.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

I’ve always felt that Dr Miller takes the time to sit and discuss any questions I may have. He’s up front and honest, but in a kind way. I always felt like he was realistic about what we could expect.

Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.

Initially started with femara and progesterone due to PCOS. Very quickly along the way, we discovered both my husband and I are CF carriers. He immediately recommended moving to IVF so that we could test the embryos for cystic fibrosis

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan )

Everyone there was excellent. I never had any questions of what I was supposed to be doing or what was going on with our fertility treatment. Everyone was so kind and encouraging and very excited when our embryo transfer was successful

Describe your experience with Fertility Center of the Carolinas.

The clinic is clean, efficient, friendly, and generally ran on time. It was not often that I had to wait long to be seen. I always felt comfortable with each member of the team. Everyone always introduced themselves and explained every step of the process I would be doing that day. They were quick to inform me of any results as well.

Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.

Approx $16,000 total. Most was covered by my insurance.

Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

They strongly recommended only one embryo be transferred. They explain to us that IVF already has an increased possibility of multiples and that a miscarriage of one embryo could harm the other embryo.

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2018 - 2020, Successful

10

Age 34 - 36

1 IUI

2 IVF

Unexplained

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Creighton Likes Fertility Center of the Carolinas

Dr. Likes was very down to earth and friendly. He is easy to talk to. With fertility issues, I feel like that's a really important quality to have. I didn't feel embarrassed to communicate any problems or questions to him. He didn't seem to talk down to me or above my head. I could talk to him like I would talk to a friend. I felt as if he truly cared about me and my outcome. He was open to anything I suggested or any questions I had. Sometimes I think I asked the same questions multiple times but he never seemed frustrated or like I was wasting his time.

I think this [Fertility Center of Carolinas] facility is wonderful...The clinical staff, the doctors, and Candace (who helped me from the financial end with info) were wonderful. They seem as if they never have a bad day and truly enjoy being at work and doing what they are doing. The ladies that check you in at the front desk are not as friendly but that didn't matter as much to me.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes was very down to earth and friendly. He is easy to talk to. With fertility issues, I feel like that's a really important quality to have. I didn't feel embarrassed to communicate any problems or questions to him. He didn't seem to talk down to me or above my head. I could talk to him like I would talk to a friend. I felt as if he truly cared about me and my outcome. He was open to anything I suggested or any questions I had. Sometimes I think I asked the same questions multiple times but he never seemed frustrated or like I was wasting his time.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Be 100% honest and don't be afraid to ask whatever you're thinking. There are questions/fears you may have along the way that you feel are irrational and you don't want to verbalize to him, but if you do you'll be glad you did.

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

I felt like Dr. Likes and his staff were very personal. They would call me by name if they saw me on the elevator or hallway. They truly make you feel like family. After IVF or surgery the doctor himself called to check on me and I appreciated that. I feel like it's rare to get that anymore and I truly felt like this office cared about me and the results I got.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

I don't remember everything, but we started with oral femara and then a trigger shot of Ovidrel for 3 cycles, moved to IUI, and then did 2 egg retrievals and 2 IVF transfers, which both failed. I had a surgery done and after that we started back at step one with femara and the Ovidrel.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan & Lynn)

I love that they communicate through mychart and utilize that. I work full time and when I get a phone call through the day may be in a hurry and not take in all of the info or question what I heard. With mychart I could look at the info at my convenience and re-read it as many times as I wanted and then ask any questions I came up with. Susan and Lynn were always patient and kind as well as encouraging. Lynn was especially encouraging and probably didn't realize that there were days that her words of encouragement were just what I needed that day. They are great! The ultrasound techs are equally as great!

Describe your experience with Fertility Center of the Carolinas.

I think this facility is wonderful. Besides Dr. Likes, I also saw Dr. Green a few times and Dr. Von Hoff once. They were also wonderful. Dr. Green is really kind and uplifting. The clinical staff, the doctors, and Candace (who helped me from the financial end with info) were wonderful. They seem as if they never have a bad day and truly enjoy being at work and doing what they are doing. The ladies that check you in at the front desk are not as friendly but that didn't matter as much to me.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

I really don't remember. IVF was expensive. The medications for IVF and IUI were expensive. I feel like the one IUI was around $1800. Fertility is an exclusion for my insurance so ultrasounds were about $250 per ultrasound for me.

Describe Creighton Likes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

He did express that he felt like a single embryo transfer was best, but seemed open to doing two if we preferred.

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2019 - 2020, Unknown Success

10

Age 31 - 32

2 IUI

Male Factor

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Paul Miller Fertility Center of the Carolinas

Dr. Miller often repeats himself to ensure that we understand. He uses layman's terms right after he uses the medical terminology (which I love!) - and I don't even have to ask him to do that. It's a reminder to me that he knows we are human and may not know medical terms. He is honest about expectations, but always emotionally reassures us that he will do everything he can for us....

From the front desk to the back exam rooms [at Fertility Center of the Carolinas], EVERY single person is compassionate and caring...I use MyChart - and the nurses are SO freakin' quick on there in responding to questions, comments, and concerns! They are always organized and always have a plan. I never ever have to follow up to make sure something is done...

How was your experience with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller is: -Precise -Attentive -Asks questions -Is open to lots of questions being asked by us -Is treating both my husband AND myself, so he truly knows the full picture -Honest -Suggestive in treatment options -Warm and empathetic -Sympathetic -Gives us hope -FUNNY! Man, Dr. Miller is funny!

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

Dr. Miller acts like he is your friend from the moment you meet him. There was never any kind of awkwardness during our consult or during any subsequent visits. He looks at both my husband and I when talking, not just to one of us. This helps because it makes us both feel included. I love his transparency on everything - the good, the bad, and the ugly.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller often repeats himself to ensure that we understand. He uses layman's terms right after he uses the medical terminology (which I love!) - and I don't even have to ask him to do that. It's a reminder to me that he knows we are human and may not know medical terms. He is honest about expectations, but always emotionally reassures us that he will do everything he can for us.

Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.

We have only done IUIs so far, so I can't speak to IVF protocols. What I can say is this: Our first IUI was with just Femara pills for me and Clomid pills for my husband. The follicles weren't as abundant or mature as we would have liked. Next IUI round, Dr. Miller adjusted my Femara dose AND added an hCG trigger shot, which yielded much better numbers of follicles in each ovary!

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Ashley)

I use MyChart - and the nurses are SO freakin' quick on there in responding to questions, comments, and concerns! They are always organized and always have a plan. I never ever have to follow up to make sure something is done. IT'S ALWAYS DONE AND DONE RIGHT!

Describe your experience with Fertility Center of the Carolinas.

From the front desk to the back exam rooms, EVERY single person is compassionate and caring. I love that they have a deep understanding of our reasoning for being at their clinic in the first place, and give lots of sympathy and empathy because of it. I truly do not have any weaknesses to state about my clinic.

Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.

I have insurance that does not cover ANYTHING! So everything is out of pocket. IUIs: $300 for follicle Ultrasound and ~$500 for the IUI itself. The trigger shot was $103

Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

We did talk about the number if IVF was the road we needed to go down (which it's now confirmed through failed IUIs that we need IVF), he did say a max of 2 embryos. We are totally okay with that!

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2019, Unknown Success

10

8

Age 29

2 Fertility Medications

Unexplained

European

Income $50K - $99K

Operations

Only Doc Seen

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Creighton Likes Fertility Center of the Carolinas

I was on metformin and letrozole before Dr. Likes suspected I had a septate uterus. After the septum was found, I was put on birth control and the septum was respected via a hysteroscopy. I was then put on Estrogen and Progesterone. I now have a normal uterus, and I am again attempting conception with letrozole... is easy to talk to about your concerns. He is warm and friendly and seems to understand your worries. He is able to explain what he thinks is happening/the course of treatment without making you feel like “just another patient.”

The staff [at Fertility Centers of the Carolinas] is super nice, although I have noticed that I get different answers when I ask a nurse vs another nurse when discussing my plan for timed intercourse...I don’t have any complaints about the clinic as I have only been going for 5 months...My surgery and all pre and postoperative appointments went well. All nurses I interacted with at the clinic and hospital had good bedside manner.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes has been great so far. He found my uterine septum and performed my septum resection surgery while making me feel hope that I would get through the secondary infertility battle. He has been kind and answered all of the questions I’ve had so far in a way that helps me to understand what’s going on.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Go in to the appointment with as much honesty as you can. That can steer the conversation and appointment. Dr. Likes made me feel comfortable answering any questions that he had.

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes is easy to talk to about your concerns. He is warm and friendly and seems to understand your worries. He is able to explain what he thinks is happening/the course of treatment without making you feel like “just another patient.”

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

I was on metformin and letrozole before Dr. Likes suspected I had a septate uterus. After the septum was found, I was put on birth control and the septum was respected via a hysteroscopy. I was then put on Estrogen and Progesterone. I now have a normal uterus, and I am again attempting conception with letrozole.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Lynn)

The staff is super nice, although I have noticed that I get different answers when I ask a nurse vs another nurse when discussing my plan for timed intercourse.

Describe your experience with Fertility Center of the Carolinas.

I don’t have any complaints about the clinic as I have only been going for 5 months. I think everyone is nice and they have a good live birth rate. My surgery and all pre and postoperative appointments went well. All nurses I interacted with at the clinic and hospital had good bedside manner.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

Expensive! My insurance doesn’t cover infertility and I had to have more than one ultrasound/bloodwork, etc. and it got pricey. Luckily my surgery was covered by insurance but still cost over $1000 out of pocket.

What specific things went wrong at Fertility Center of the Carolinas?

Provided conflicting information

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2018 - 2019, Successful

10

Age 29 - 30

1 IUI

1 IVF

Male Factor

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Lisa Green Fertility Center of the Carolinas

Dr. Green was very peppy and upbeat, she maintained a positive and encouraging -yet realistic attitude throughout my treatment. She explained things on a level my non-medical husband could understand, and was very thorough in laying out our options and odds of success for each pathway. ... Sperm motility was our main issue, after one failed IUI, we were able to move straight to IVF without having to go through a certain number of failed IUIs as I have heard others requiring

Both Alice and Susan were phenomena [nurses]l. They laid out clear outlines of what to expect and when to reach out with concerns. I felt extremely prepared for all stages - medication administration, what to expect at each appointment, etc. ... The front desk staff [Fertility Center of the Carolinas] is friendly and warm. They recognize you after a few visits and give personalized greetings. The waiting room has TV -usually on HGTV, a Keurig with various pods available and a variety of magazines per most waiting areas. Typically a short wait time unless they get really behind - but they keep you updated so yo don't feel forgotten.

How was your experience with Lisa Green at Fertility Center of the Carolinas?

Dr. Green was very peppy and upbeat, she maintained a positive and encouraging -yet realistic attitude throughout my treatment. She explained things on a level my non-medical husband could understand, and was very thorough in laying out our options and odds of success for each pathway.

What's one piece of advice would you give a prospective patient of Lisa Green at Fertility Center of the Carolinas?

Write down questions before your visits. I always ended up sending another message to her full of questions I forgot to ask (which she patiently answered), but it would have been easier to ask in person during our visits.

During treatment, were you treated like a number or a human with Lisa Green at Fertility Center of the Carolinas?

Dr. Green made me feel like a friend. Every time we met she was very personal, explaining things and recalling information discussed on previous visits. She (and the RN staff) were truly rooting for my success and made me feel like they were in it with me. She even came to visit and bring me flowers when we delivered our health baby boy.

Describe the protocols Lisa Green used in your cycles at Fertility Center of the Carolinas and their degree of success.

Sperm motility was our main issue, after one failed IUI, we were able to move straight to IVF without having to go through a certain number of failed IUIs as I have heard others requiring...I am so thankful for that - from a money and emotional stand point. We chose to only implant one embryo at a time, for higher and safer odds, and though my baby was born prematurely - he was healthy and did not require a NICU stay. Our original plan was to do a fresh transfer, but I showed signs/developed ovarian hyperstimulation syndrome so we deferred to a frozen transfer to be safe.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Alice/Susan)

Both Alice and Susan were phenomenal. They laid out clear outlines of what to expect and when to reach out with concerns. I felt extremely prepared for all stages - medication administration, what to expect at each appointment, etc.

Describe your experience with Fertility Center of the Carolinas.

The front desk staff is friendly and warm. They recognize you after a few visits and give personalized greetings. The waiting room has TV -usually on HGTV, a Keurig with various pods available and a variety of magazines per most waiting areas. Typically a short wait time unless they get really behind - but they keep you updated so yo don't feel forgotten.

Describe the costs associated with your care under Lisa Green at Fertility Center of the Carolinas.

For 1 round of IUI, and 1 round of IVF plus all medications my total cost out of pocket was probably $6-8k. Very lucky with my insurance.

Describe Lisa Green's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

Dr. Green recommended that we only transfer one embryo at a time, due to age and chance of splitting after implantation. She laid out all of the odds and risks associated with twin pregnancies (I also work in a NICU and was hyper-aware of these and did not want to take any chances). Ultimately she told us it was our decision but we agreed that we wanted to only implant one embryo at a time.

10

Doctor

Lisa Green

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Lisa Green Fertility Center of the Carolinas

2016 - 2019, Successful

9

Age 33 - 36

2 IVF

Male Factor

PCOS

European

Income $500K

Lawyer

2nd of 2 Docs

6 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Creighton Likes Fertility Center of the Carolinas

Dr. Likes is very knowledgeable and receptive to discuss issues with us in depth. But I do feel like you need to be your own advocate and make sure you are heard...First IVF - lupron, gonal-f, and menopour. We tried to do metformin beforehand so as to not have OHSS but it made me too sick. Second IVF - same protocol. Good results with both cycles in so far as eggs retrieved...First cycle we did a fresh transfer and transferred two. Second cycle we decided to transfer only one embryo.

The clinic [Fertility Center of the Carolinas] is convenient and good. The front desk staff is nice and they know who you are. You are seen quickly and not waiting long for appointments. They work to get convenient appointment times when undergoing ivf...They have a lot of patients but no one knows your case better than you do. Be your own advocate... we struggle some with the nursing staff. There are 2 nurses and they don’t communicate well together and one nurse doesn’t handle your case. They only send mychart messages and don’t call to discuss things over the phone. You have to stay on top of them sometimes. Susan is great and nice and well seasoned in infertility. Alice is not good and isn’t a good communicator. We really like Sherri the ultrasound tech. We also really like Candace, the financial coordinator.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes is very knowledgeable and receptive to discuss issues with us in depth. But I do feel like you need to be your own advocate and make sure you are heard. Schedule appointments to discuss things with him (rather than the nurse). If you don’t have a positive test, schedule and appointment to discuss things. Make your own list of items to discuss and be your own patient advocate. Take notes of your appointment. They have a lot of patients but no one knows your case better than you do. Be your own advocate.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Be your own advocate.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

First IVF - lupron, gonal-f, and menopour. We tried to do metformin beforehand so as to not have OHSS but it made me too sick. Second IVF - same protocol. Good results with both cycles in so far as eggs retrieved.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan and Alice )

While we really liked Dr. Likes, we struggle some with the nursing staff. There are 2 nurses and they don’t communicate well together and one nurse doesn’t handle your case. They only send mychart messages and don’t call to discuss things over the phone. You have to stay on top of them sometimes. Susan is great and nice and well seasoned in infertility. Alice is not good and isn’t a good communicator. We really like Sherri the ultrasound tech. We also really like Candace, the financial coordinator.

Describe your experience with Fertility Center of the Carolinas.

The clinic is convenient and good. The front desk staff is nice and they know who you are. You are seen quickly and not waiting long for appointments. They work to get convenient appointment times when undergoing ivf.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

We had insurance coverage that after meeting your deductible, it was an 80/20 split with a $20,000 lifetime max. We are very fortunate.

Describe Creighton Likes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

First cycle we did a fresh transfer and transferred two. Second cycle we decided to transfer only one embryo.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call in prescriptions to pharmacy
Failed to inform you of changes in protocol
Provided conflicting information
Failed to consider drug intolerance

Describe the specific things that went wrong at Fertility Center of the Carolinas.

Had to remind the nurses of a discussed change in protocol. Had to ask for prescriptions to be called in again (but that could have easily been the fault of pharmacy and not the clinic - as pharmacies can be difficult).

9

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2018 - 2019, Unknown Success

10

Age 28 - 29

11 Fertility Medications

PCOS

Income $50K - $99K

2nd of 2 Docs

9 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Creighton Likes Fertility Center of the Carolinas

I first started out on Femara and Ovidrel (trigger shot) [with Dr. Likes]. We kept increasing the dose and checking my blood levels. We have done Gonal F injections, increasing those medications based on my follicle count. We starting doing a second HCG shot 1 week after the trigger shot to support my HCG levels and also adding progesterone suppositories...There was always a specific plan just for me. He is always trying something to help like tweaking the medicine or adding extra care.

From the time you check in [to Fertility Center of the Carolinas] to the time you check out, every one is very friendly. And once you have been going there for a while, like me, they actually remember you and what you are going through. Sometimes they get a little behind and you have to wait a while, but I have never waited longer than 15 mins...The nurses actually remember you and ask you questions about personal life or how I was doing in general.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Every time we see Dr. Likes, he sits beside us and talks to us like we are real people. He answers any questions with great detail. He understands I like to know every detail of the process and is very honest with me. He is good at giving us different sides to each treatment that way we can make an informed decision.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Bring any questions you have and write them down. Sometimes you can get off the track and forget. Also, he talks fast but just tell him to slow down!

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

There was always a specific plan just for me. He is always trying something to help like tweaking the medicine or adding extra care. The nurses actually remember you and ask you questions about personal life or how I was doing in general.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

I first started out on Femara and Ovidrel (trigger shot). We kept increasing the dose and checking my blood levels. We have done Gonal F injections, increasing those medications based on my follicle count. We starting doing a second HCG shot 1 week after the trigger shot to support my HCG levels and also adding progesterone suppositories.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Sandy was usually my nurse, but we are now in the IVF process with Alice!)

Every time I saw Sandy after a follicle ultrasound she sat down with me and went over all the details very thoroughly. She was very quick to respond to my messages on MyChart. She would always ask how I was doing or what was going on in my personal life. Sandy has been an amazing nurse to me.

Describe your experience with Fertility Center of the Carolinas.

From the time you check in to the time you check out, every one is very friendly. And once you have been going there for a while, like me, they actually remember you and what you are going through. Sometimes they get a little behind and you have to wait a while, but I have never waited longer than 15 mins.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

My husband works at GHS, so I am on his insurance. Before we meet our deductible, ultrasounds are usually around $250, blood work is around $50, medications vary from $5-$100.

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2018 - 2019, Unsuccessful

4

5

Age 32 - 33

1 IUI

1 IVF

Unexplained

European

Income $100K - $199K

2nd of 4 Docs

Doesn't Recommend

Unsuccessful

Review of

Lisa Green Fertility Center of the Carolinas

Dr. Greene was very outgoing and friendly but when it came to the medical terminology and explanations we felt that she took it all a little too quick. We wish that she would have slowed down to explain everything better for us.... We were told 5 minuted before my FET that our first (of 3) embryo was breaking down during the thawing process and that they would have to thaw a second to put in with the first. The delivery of the news was very cold and straight forward. I wish that we were told with a little more compassion.

FCOC is one of two options for fertility care here in Greenville, SC. FCOC's strength is scheduling and finances. They always make sure bills are paid prior to your visits. Their weakness is individuality and empathy. What a tough road fertility is and it would be so refreshing to find a center that treats people as humans and not numbers.... I know that for our egg retrieval and FET, including medications we have spent about $17.500 out of pocket.

How was your experience with Lisa Green at Fertility Center of the Carolinas?

Dr. Greene was very outgoing and friendly but when it came to the medical terminology and explanations we felt that she took it all a little too quick. We wish that she would have slowed down to explain everything better for us.

What's one piece of advice would you give a prospective patient of Lisa Green at Fertility Center of the Carolinas?

Make sure that you are aware of all outcomes from your procedure and don't be afraid to ask questions... no matter how silly or repetitive.

During treatment, were you treated like a number or a human with Lisa Green at Fertility Center of the Carolinas?

We were told 5 minuted before my FET that our first (of 3) embryo was breaking down during the thawing process and that they would have to thaw a second to put in with the first. The delivery of the news was very cold and straight forward. I wish that we were told with a little more compassion.

Describe the protocols Lisa Green used in your cycles at Fertility Center of the Carolinas and their degree of success.

The IVF nurses were the ones explaining protocol and treatment rounds to us.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan )

Most of the nursing staff was friendly. I didn't feel a lot of compassion from the team which bothered me. I was hoping for people to cheer along side us and rather everything felt pretty protocol.

Describe your experience with Fertility Center of the Carolinas.

FCOC is one of two options for fertility care here in Greenville, SC. FCOC's strength is scheduling and finances. They always make sure bills are paid prior to your visits. Their weakness is individuality and empathy. What a tough road fertility is and it would be so refreshing to find a center that treats people as humans and not numbers.

Describe the costs associated with your care under Lisa Green at Fertility Center of the Carolinas.

I know that for our egg retrieval and FET, including medications we have spent about $17.500 out of pocket. We are waiting on an endometrial biopsy to figure out the next steps of our process. We have one frozen egg left to transfer and we will do that once all of our prior concerns and questions have been met.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Fertility Center of the Carolinas.

My doctor through my FET forgot to call a pharmacy with my prescription for the FET. It was frustrating.

4

Doctor

Lisa Green

Humanity

Communication

Frequency Seen

Compassion

Adaptability

5

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Lisa Green Fertility Center of the Carolinas

2019, Unknown Success

10

Age 31

2 Fertility Medications

Endometriosis

European

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Paul Miller Fertility Center of the Carolinas

Dr. Miller takes his time with us. That is important to me. I feel like he sees me as an individual and not just another patient bringing in money. He is sincere and supportive. I would highly recommend him to anyone seeking treatment for infertility...We tried Femara and injections, but I had a modest response. He then took the time to meet with us and discuss our options. He gave us a couple of options, and we chose IVF. He then arranged for us to meet with their finance person in order to get an idea of cost. Based on a suspicion of endometriosis, we opted to do a laparoscopy to give Dr. Miller a chance to look around as well as to treat me for severe cramping during menstruation. He found two areas that were causing my pain. While I was in recovery, he took the time to speak with my family and answer all of their questions.

The nursing staff [at Fertility Center of the Carolinas] has been wonderful! They answer my questions through My Chart, and they will call me at my request. They have never made me feel like my questions were insignificant or unnecessary. They all have wonderful positive personalities. I have never had a bad experience...They have set up a meeting for my husband and I to talk to a financial person who took the time to explain how my insurance works and what it would cover. I really appreciated the information!!

How was your experience with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller takes his time with us. That is important to me. I feel like he sees me as an individual and not just another patient bringing in money. He is sincere and supportive. I would highly recommend him to anyone seeking treatment for infertility.

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

Ask all of your questions. He will take the time to answer them. He cares, and he is supportive.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller took his time with me. He answered all of my questions, and he treated me and my husband like individuals. We weren’t just another patient he gave a standard course of treatment to. He did all he could to identify the problem and treat that directly.

Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.

Dr. Miller first ran blood work where he found a low AMH. We were doing timed intercourse and Femara at the time. Once he saw the low number, he changed the course of treatment to a hormone therapy, which brought the AMH number up. We tried Femara and injections, but I had a modest response. He then took the time to meet with us and discuss our options. He gave us a couple of options, and we chose IVF. He then arranged for us to meet with their finance person in order to get an idea of cost. Based on a suspicion of endometriosis, we opted to do a laparoscopy to give Dr. Miller a chance to look around as well as to treat me for severe cramping during menstruation. He found two areas that were causing my pain. While I was in recovery, he took the time to speak with my family and answer all of their questions.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

The nursing staff has been wonderful! They answer my questions through My Chart, and they will call me at my request. They have never made me feel like my questions were insignificant or unnecessary. They all have wonderful positive personalities. I have never had a bad experience.

Describe your experience with Fertility Center of the Carolinas.

The clinic is very advanced. They have multiple doctors. I have only seen one, but I have heard great things about all of them! They take the time to determine what is causing infertility instead of treating all patients the same and throwing expensive treatments at every one that may or may not work. My friend also attended the same clinic (she’s pregnant now!) and our treatments were different since our causes are different. I love that we have answers and not just options.

Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.

My insurance covers a majority of my costs. They have set up a meeting for my husband and I to talk to a financial person who took the time to explain how my insurance works and what it would cover. I really appreciated the information!!

Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

No comment. We haven’t gotten to that point yet.

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2019, Unknown Success

10

Age 29

10 Fertility Medications

PCOS

European

Income $50K - $99K

2nd of 4 Docs

20 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Paul Miller Fertility Center of the Carolinas

He [Dr. Miller] is a very good and caring doctor! He is direct and forward with things! He makes sure to cover all areas, even other health concerns. Other doctors haven’t cared about that side of things. I have heart problems and he keeps up on the cardiology side of things. We are trying to plan for IVF and he has informed us of the steps and process thoroughly.... Be direct and be prepared that he will be direct and not sugar coat things.

The [Fertility Center of the Carolinas] are very friendly and welcoming. The are helpful and care about their patients. Their goal is to make every set of patients from just a couple into parents and a family. One of the only weaknesses I know of with this office is that it takes the nurses a little to long to get back with information sometimes and when in a cycle timing is everything.... There have been times I was in a cycle and time was on the line and the cycle was on the verge of being messed up

How was your experience with Paul Miller at Fertility Center of the Carolinas?

He is a very good and caring doctor! He is direct and forward with things! He makes sure to cover all areas, even other health concerns. Other doctors haven’t cared about that side of things. I have heart problems and he keeps up on the cardiology side of things. We are trying to plan for IVF and he has informed us of the steps and process thoroughly.

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

Be direct and be prepared that he will be direct and not sugar coat things. But we want a doctor, which means we want the straight forward answers.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

He is very down to earth! He listens to our concerns and is very informative in return. He genuinely cares about his patients and pushes for the best!

Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.

Progesterone to force periods, Flemora, Gonal F, and HCG.... he tried using birth control before as well.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

Very friendly and welcoming

Describe your experience with Fertility Center of the Carolinas.

The are very friendly and welcoming. The are helpful and care about their patients. Their goal is to make every set of patients from just a couple into parents and a family. One of the only weaknesses I know of with this office is that it takes the nurses a little to long to get back with information sometimes and when in a cycle timing is everything.

Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.

My insurance has covered a lot. We are about to do IVF and sadly our insurance will not cover any of that procedure and as anyone knows it is very expensive. We are having to put all of our saving into it and working hard at saving more to make this happen. Sad part is it makes it tight financially if we do get pregnant from this.

Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

None

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call with results

Describe the specific things that went wrong at Fertility Center of the Carolinas.

The only thing i can say they could do better. When calling the nurses line, I believe there needs to be a faster response. There have been times I was in a cycle and time was on the line and the cycle was on the verge of being messed up because of not calling back fast enough.

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2018, Unknown Success

10

Age 29

2 Fertility Medications

Anovulation

PCOS

European

Income $50K - $99K

2nd of 2 Docs

3 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Lisa Green Fertility Center of the Carolinas

Dr. Green has spoken with me on the phone numerous times. I've seen her more in person than my previous doctor and have been under her care for a shorter time period. ... I feel like she actually listens to my voice and concerns during the process. ... From my initial visit until now she has been very proactive about my treatment plan. ... She has contacted me directly to discuss various matters without me having to always go through a nurse to communicate.

Their office [Fertility Center of the Carolinas] utilizes an online system where you can view all of your medical history and send messages to your doctor. They are great at quickly responding to any message I send or questions I have had. ... Everyone I've come in contact with in the office is always friendly and very attentive. ... I've never walked out feeling like they didn't fully attend to me during my appointment.

How was your experience with Lisa Green at Fertility Center of the Carolinas?

I feel like she has been very proactive about my treatment plan despite being her patient for a shorter time frame. She has contacted me directly to discuss various matters without me having to always go through a nurse to communicate.

What's one piece of advice would you give a prospective patient of Lisa Green at Fertility Center of the Carolinas?

Fully explain to her how you are feeling and that she will listen to your concerns.

During treatment, were you treated like a number or a human with Lisa Green at Fertility Center of the Carolinas?

Dr. Green has spoken with me on the phone numerous times. I've seen her more in person than my previous doctor and have been under her care for a shorter time period. From my initial visit until now she has been very proactive about my treatment plan. I feel like she actually listens to my voice and concerns during the process.

Describe the protocols Lisa Green used in your cycles at Fertility Center of the Carolinas and their degree of success.

So far I have only done timed intercourse with oral and injectable medication. On day 11 of my cycle I come into the office for a follicle ultrasound to determine progress.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Kelly & Madison)

Their office utilizes an online system where you can view all of your medical history and send messages to your doctor. They are great at quickly responding to any message I send or questions I have had. They are always friendly when I come into the office. I've never walked out feeling like they didn't fully attend to me during my appointment.

Describe your experience with Fertility Center of the Carolinas.

I really like this clinic overall. Everyone I've come in contact with in the office is always friendly and very attentive. I haven't had a negative experience with anyone on the staff. The office setting itself is very inviting and warm feeling. Even the lighting makes you feel more at ease. Which seems silly but when you're going through something as difficult as infertility even the smallest things can make you more comfortable.

Describe the costs associated with your care under Lisa Green at Fertility Center of the Carolinas.

Office visits, medication costs, procedure costs like uterine biopsy, bloodwork, regular ultrasounds.

10

Doctor

Lisa Green

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Lisa Green Fertility Center of the Carolinas

2017 - 2018, Successful

10

8

Age 24 - 25

1 IUI

Recurrent Pregnancy Loss

Unexplained

Income $0 - $49K

Only Doc Seen

Strongly Recommends

Neutral

Successful

Review of

Creighton Likes Fertility Center of the Carolinas

His [Dr. Creighton Likes] protocol for us after reviewing everything was fine was not to over do it. We did one IUI with Femara, Ovidrel and Gonal F shots, we tried just Femara, we done timed intercourse with the Femara and Ovidrel, then we would add Gonal F shots to those... He seemed very caring and passionate about what he does. He made us feel at home and comfortable while going through treatments. He was always there to speak to when we needed to come in and catch up. He explained everything great.

Since seeing them [Fertility Center of the Carolinas-Greenville] from July 2017 to earlier this year I have loved them. They make you feel like family, but recently without treatment I had gotten multiple positive HPT, but blood work came up negative because they would not consider a level 5 positive. I knew my body and what was going on. They just questioned by ability to read pregnancy tests and never bothered to consider my previous early losses. They just wanted to know about what to do treatment wise also questioning if it was a period. I

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

He seemed very caring and passionate about what he does. He made us feel at home and comfortable while going through treatments. He was always there to speak to when we needed to come in and catch up. He explained everything great.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

That they can fully trust him!

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

I felt like a human because he listened and cared about my history. He gave me the best care while also letting me take some lead.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

His protocol for us after reviewing everything was fine was not to over do it. We did one IUI with Femara, Ovidrel and Gonal F shots, we tried just Femara, we done timed intercourse with the Femara and Ovidrel, then we would add Gonal F shots to those.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

Since seeing them from July 2017 to earlier this year I have loved them. They make you feel like family, but recently without treatment I had gotten multiple positive HPT, but blood work came up negative because they would not consider a level 5 positive. I knew my body and what was going on. They just questioned by ability to read pregnancy tests and never bothered to consider my previous early losses. They just wanted to know about what to do treatment wise also questioning if it was a period. I have never felt so belittled until that moment. I spoke with a nurse and she concluded with my bleeding/cramps that it was a chemical, but they never mentioned that to me at all. They just told me the blood test was negative and expected to move forward.

Describe your experience with Fertility Center of the Carolinas.

I think they’re very good about responding and answering questions, but are not that considerate when it comes to your history and the fact your level may be up, but not up to their level to consider the baby.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

Ovidrel-$109 x2 per cycle Gonal F-$150 x2 per cycle Mid cycle follicle US-$290 Femara-$10 IUI-$323 Sperm analysis-$80 x2 One IUI, three just Femara, 4 includes shots.

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2016 - 2018, Unsuccessful

2

0

Age 37 - 39

1 IVF

Uterine Fibroids

Income $50K - $99K

Only Doc Seen

Donor Sperm

LGBTQ

Doesn't Recommend

Unsuccessful

Review of

Creighton Likes Fertility Center of the Carolinas

Dr Likes was pretty straightforward. While I appreciate that, I would have appreciated some empathy as well...wasn't exactly forthcoming with explaining each step, each phase, why things were happening, other options, etc. He was just sort of ok...I wouldn't call him empathetic or even concerned. We had issues at every single turn...The process was basically handed to me on paper, and we didn't understand the process, what step/ phase we were on, or why we were doing certain things or taking certain medications.

She [nurse at Fertility Center of the Carolinas] was a terrible communicator. Most of the time my questions wouldn't even get directly answered, then she would get frustrated that I had so many questions. They mostly communicate through mychart and don't do a great job so things were often unclear causing me added frustration and stress... I had issues at every turn from wrong scripts being called in, the wrong pharmacy being used, incorrect and misleading financial information, unclear instructions, and more.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr Likes was pretty straightforward. While I appreciate that, I would have appreciated some empathy as well. Also this office in general, the doctor included, wasn't exactly forthcoming with explaining each step, each phase, why things were happening, other options, etc. He was just sort of ok.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Don't expect any feeling/ empathy and don't expect to really understand what's happening.... just expect to roll with the steps they give you in your packet. And expect to do a lot of the legwork yourself.

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

I had a terrible experience. The doctor himself was ok, nice enough.... but I wouldn't call him empathetic or even concerned. We had issues at every single turn. The financials were unclear and we were given conflicting financial information every attempt. The process was basically handed to me on paper, and we didn't understand the process, what step/ phase we were on, or why we were doing certain things or taking certain medications. The nurse got irritated bc I had a lot of questions, but they never really explained things well so I had to ask other people then call the nurse to verify. I think they eventually switched me to a different nurse because the 1st got aggravated. Even the lady who drew my blood week after week didn't ever act like she remembered me, or show any friendliness or conversation. When I had a failed pregnancy, they communicated that to me electronically through Mychart which was extremely impersonal.... and the message basically said let us know when you're ready to try again. There were other issues as well, but I can definitely say that I'd never recommend that office.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

I don't remember everything. I'm of advanced maternal age, and only have one functioning tube. In addition, years ago I had a huge fibroid cyst that broke through the wall of my uterus causing me to have an emergency myomectomy. I believe we just went thru a routine egg retrieval with normal medications, and two frozen transfers. Finally I decided to have my remaining 3 embryos PGS tested, and only 1 came out viable so we are in the process of getting ready to transfer the remaining one very soon.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan)

She was a terrible communicator. Most of the time my questions wouldn't even get directly answered, then she would get frustrated that I had so many questions. They mostly communicate through mychart and don't do a great job so things were often unclear causing me added frustration and stress.

Describe your experience with Fertility Center of the Carolinas.

I'm sure there may be some good doctors at this practice, and I'm sure they see plenty of success stories too. But the overall experience was stressful, frustrating and disappointing. The process was unclear, I didn't understand why we were doing certain things, the financials ran me in circles because I kept getting answers that were incorrect this causing added out of pocket expenses... and the was zero empathy or personal connection. The ultrasound tech ward the nicest person there, and the doctor i saw was just ok. If the staff had been better, I may feel ok with a doctor who's just ok. Dr likes was nice, and he answered my questions x but I didn't even know what questions to ask and no one there was forthcoming in proactively providing information. I'm on my 3rd cycle now, and don't understand the process half as well as women using other clinics who may be on their 1st cycle. I did have a different doctor so one of my procedures(Dr Green) and she attended much better (enthusiastic, understanding, open communicator) but I never really got to know her.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call in prescriptions to pharmacy
Failed to order appropriate test
Provided conflicting information

Describe the specific things that went wrong at Fertility Center of the Carolinas.

As mentioned in my previous comments, I had issues at every turn from wrong scripts being called in, the wrong pharmacy being used, incorrect and misleading financial information, unclear instructions, and more.

2

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

0

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2014 - 2018, Unsuccessful

10

9

Age 24 - 28

1 IVF

Endometriosis

Recurrent Pregnancy Loss

European

Income $50K - $99K

1st of 2 Docs

6 Fertility Medications With Other Docs

Strongly Recommends

Unsuccessful

Review of

Creighton Likes Fertility Center of the Carolinas

Dr Likes genuinely showed care, concern, and compassion. He treated us with dignity and respect, listened to our concerns, answered our questions, and was open to our recommendations.... We had 2 unexplained early miscarriages when we were referred to Dr Likes... He began by running a series of blood work for recurrent pregnancy loss. Checked AMH, thyroid levels, clotting issues, Karyotype, etc. and all blood work came back normal.

They [Fertility Center of the Carolinas] were great. One of my nurses gave me her personal cell number and texted to check in on me frequently during my second ectopic pregnancy.... I don’t love the communication messaging system. And I wish the doctor would see the patients every visit. It can be challenging to reach the physicians directly- most communication goes through the nurses.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Our experience with Dr Likes was great. I would recommend him to anyone. We didn’t get the results we wanted, of course, but we felt confident that Dr Likes did everything he could and even tried some unconventional measures. Our case was pretty rare.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Advocate for yourself, do you own research, and remember that doctors are just people. They don’t know everything, and you are the expert on your body.

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

Dr Likes genuinely showed care, concern, and compassion. He treated us with dignity and respect, listened to our concerns, answered our questions, and was open to our recommendations.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

We had 2 unexplained early miscarriages when we were referred to Dr Likes (8.5 weeks and 7 weeks). I was 24 and my husband was 23. He began by running a series of blood work for recurrent pregnancy loss. Checked AMH, thyroid levels, clotting issues, Karyotype, etc. and all blood work came back normal. He conducted an ultrasound to check for uterine abnormalities and found none. We tried medicated cycles (Femara) first because i always had irregular cycles. The theory was that if we could induce ovulation earlier, the egg quality may be better. We got pregnant and miscarried. This happened twice. We tried upping the medications (femara, gonal-f, and ovidrel) to time ovulation and timed intercourse. We had a few negative pregnancy tests, and then got pregnant again. This time the pregnancy was ectopic (left tube) and ended in emergency surgery where I lost my tube. We took a break and Dr likes recommended IVF with PGS. We always got pregnant easily, but the miscarriages were so early and spontaneous we didn’t know anything about the embryos. His theory was that our embryos weren’t good quality and expected to see that in PGS results. He wanted to try to get as many eggs as possible so we could hopefully find at least one PGS normal embryo. We did a freeze all cycle in January 2017 where we retrieved 20 eggs. 17 we’re mature and 16 fertilized. 10 embryos made it to day 5/6 blastocyst stage and 8 came back PGS normal after testing. We were all surprised by these results. We had an embryo transfer a couple months later and it was a chemical pregnancy. We tried another transfer 8 months later after I went on a gluten/dairy free diet (for possible inflammation). We did depot Lupron for 3 months prior to transfer to treat any endometriosis and “reset” my system. We did natural stimulation instead of synthetic (I actually ovulated, produced my own estrogen and progesterone, etc). The pregnancy was negative. At this point, dr Likes doesn’t have any ideas. We have considered treatment with a reproductive immunologist who specializes in recurrent pregnancy loss due to undiagnosed immunological issues.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan, and Alice)

They were great. One of my nurses gave me her personal cell number and texted to check in on me frequently during my second ectopic pregnancy.

Describe your experience with Fertility Center of the Carolinas.

I don’t love the communication messaging system. And I wish the doctor would see the patients every visit. It can be challenging to reach the physicians directly- most communication goes through the nurses.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

I am not sure how my insurance factored in, but I know they billed things generically (not specifically fertility related) whenever they could to maximize my insurance coverage. I usually paid around $30-$100 for bloodwork (before meeting deductible), $100 for an ultrasound, $150 for consultation. For our IVF cycle, we paid around $5,000 out of pocket to schedule everything and insurance covered the rest. Our second FET was $1000 out of pocket.

Describe Creighton Likes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

Dr Likes preferred one, since it was known they were genetically normal before hand. He was open to two, though, if we had preferred.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Fertility Center of the Carolinas.

It wasn't a big deal, but there was a time when the prescription I needed wasn't called in immediately. Once they became aware, they made it right immediately and ensured I got the medication I needed on time.

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2013 - 2018, Unknown Success

10

Age 26 - 31

1 IUI

1 IVF

Diminished Ovarian Reserve

Endometriosis

Poor Egg Quality

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Paul Miller Fertility Center of the Carolinas

Dr Miller goes out of his way to make sure he explains all treatments and options and that we feel comfortable with our plan of care. He is positive yet realistic. He listens to our concerns and makes sure he addresses them. It is apparent that Dr. Miller cares about his patients and does everything in his power to help patients start a family.... Dr. Miller always made us feel like he had all the time in the world. He is patient, answers all our questions, and it is always apparent that he wants to help us successfully start our family.

Overall working with FCC was an extremely positive experience despite the difficult circumstances. The office staff is always friendly and address you by name. You truly feel as if the entire clinic is rooting for you.... Susan is hands down one of the best nurses I have had the privilege of meeting. She always responds to phone calls in a timely manner. She answers your questions and puts your fear at ease. She is your biggest cheerleader. Susan always had the answer for changes in treatment plan when things weren’t going as planned.

How was your experience with Paul Miller at Fertility Center of the Carolinas?

Dr Miller goes out of his way to make sure he explains all treatments and options and that we feel comfortable with our plan of care. He is positive yet realistic. He listens to our concerns and makes sure he addresses them. It is apparent that Dr. Miller cares about his patients and does everything in his power to help patients start a family.

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

Trust his advice but don’t be afraid to ask questions.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller always made us feel like he had all the time in the world. He is patient, answers all our questions, and it is always apparent that he wants to help us successfully start our family.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan )

Susan is hands down one of the best nurses I have had the privilege of meeting. She always responds to phone calls in a timely manner. She answers your questions and puts your fear at ease. She is your biggest cheerleader. Susan always had the answer for changes in treatment plan when things weren’t going as planned.

Describe your experience with Fertility Center of the Carolinas.

Overall working with FCC was an extremely positive experience despite the difficult circumstances. The office staff is always friendly and address you by name. You truly feel as if the entire clinic is rooting for you.

Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.

We had insurance coverage for part of our treatment. Our IUI cost aprroximately $500. The remaining balance for IVF was around $5,000 and $3,000 for medication. Due to being unable to do a fresh cycle due to issues with my lining being too thin we had to freeze our eggs which resulted in extra and unexpected costs. Eventually we ran out of money in the middle of a cycle and we had to pay an additional $1800 that was discounted.

Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

Dr. Miller always suggested we transfer 2 embryos to increase our chance of success. He is always open to patients opinions and never pushed us to do anything we were uncomfortable with.

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2017 - 2018, Unknown Success

10

Age 31 - 32

Endometriosis

Poor Egg Quality

Recurrent Pregnancy Loss

European

Income $100K - $199K

2nd of 2 Docs

6 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Paul Miller Fertility Center of the Carolinas

Dr. Miller always makes a point to see me for my appointments even if it’s just to poke his head in and say hi if I’m there for bloodwork. He has followed my case so closely that it really does feel like he is interested in getting me results. He knows my background and my chart off the top of his head. We rarely have had to review any history because he knows it so well.... It took a few cycles but Dr. Miller did eventually get on board with a very aggressive treatment plan.

I absolutely love this clinic [Fertility Ctr of the Carolinas] and their medical staff. I was not too pleased with their billing department initially but once I figured everything out, it worked out OK. I wish that the blood test results were ready before leaving the office.... I can’t say enough good things about Ashley. She constantly emails and calls during cycles. She stays in touch regularly in between cycles. She keeps both the doctor and me in constant communication with each other and she is just the sweetest person.

How was your experience with Paul Miller at Fertility Center of the Carolinas?

Initially, Dr. Miller was not as aggressive as I was hoping he would be. We had relocated to Greenville from Los Angeles and my doctor in Los Angeles was extremely aggressive with treatment. It took a few cycles but Dr. Miller did eventually get on board with a very aggressive treatment plan.

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

Trust him! He knows what he’s doing.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller always makes a point to see me for my appointments even if it’s just to poke his head in and say hi if I’m there for bloodwork. He has followed my case so closely that it really does feel like he is interested in getting me results. He knows my background and my chart off the top of his head. We rarely have had to review any history because he knows it so well.

Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.

Our first protocol was an IUI cycle with femara and Follistim combined. I only got one follicle that cycle but ended up having a chemical pregnancy. Our second IUI cycle was all follistim and I had 4 follicles. We used an all injectable cycle because that is what worked having my older son. Unfortunately, this round didn’t work. We took a break to save some more money and I lost some more weight then we had a spontaneous natural pregnancy that ended in miscarriage. I had a laparoscopy done to clean out any endometriosis and scar tissue and we are planning to start back to IUI soon!

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Ashley)

I can’t say enough good things about Ashley. She constantly emails and calls during cycles. She stays in touch regularly in between cycles. She keeps both the doctor and me in constant communication with each other and she is just the sweetest person.

Describe your experience with Fertility Center of the Carolinas.

I absolutely love this clinic and their medical staff. I was not too pleased with their billing department initially but once I figured everything out, it worked out OK. I wish that the blood test results were ready before leaving the office.

Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.

The cost with Dr. Miller was significantly more than it was having my son in California only because we did not have insurance coverage. Every baseline ultrasound or follicle check was around $300, IUI was around $300, and the sperm wash with around $80.

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Trustworthiness

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2016 - 2017, Unsuccessful

10

Age 32 - 33

2 IUI

1 IVF

Anovulation

Unexplained

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Creighton Likes Fertility Center of the Carolinas

Dr. Likes has taken us in more as family than patients. He sits with us and answers every single question and concern we have. We've been on this journey for two years with one loss at the very beginning. He understands this and his number one priority is myself and my husband and getting us to a healthy pregnancy!...I don't ovulate regularly. We have gone from Chlomid, to Femara and then Femara with IUI. Each cycle seems to be getting better and better. We also do ultrasounds each cycle. I get to see my follicles and now I know exactly what they are measuring simply by viewing the screen during the ultrasound.

they [nurses at Fertility Center of the Carolinas] are truly angels. They bring you tissues if you cry, they laugh when you laugh and they are truly on your team! You don't feel like you have 'issues'. You feel normal and you feel like you can ask any question you have...They are very well organized. There aren't any weaknesses. They have a full staff on hand to accommodate each and every patient that comes through the door with individual attention.

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes has taken us in more as family than patients. He sits with us and answers every single question and concern we have. We've been on this journey for two years with one loss at the very beginning. He understands this and his number one priority is myself and my husband and getting us to a healthy pregnancy!

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Don't hold anything back. Not emotions, questions, concerns, any of it. He can and wants to handle this for you and with you!

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

I don't know where to start. From our first meeting until today, Dr. Likes and his precious nurses (yes, all of them!) have treated us like family and like there was nothing wrong. They've been truthful and hopeful and have understood our disappointment each and every month. They've shared our emotions and made sure we knew what we were doing, why we were doing it, and what to expect. They have been a light in this very dark journey.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

I don't ovulate regularly. We have gone from Chlomid, to Femara and then Femara with IUI. Each cycle seems to be getting better and better. We also do ultrasounds each cycle. I get to see my follicles and now I know exactly what they are measuring simply by viewing the screen during the ultrasound.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

I've basically done this previously, but they are truly angels. They bring you tissues if you cry, they laugh when you laugh and they are truly on your team! You don't feel like you have 'issues'. You feel normal and you feel like you can ask any question you have.

Describe your experience with Fertility Center of the Carolinas.

They are very well organized. There aren't any weaknesses. They have a full staff on hand to accommodate each and every patient that comes through the door with individual attention.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

We do not have fertility coverage through insurance so this has all been out of pocket. Last month alone was $1,017. Each month is it upwards of at LEAST $500.

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2016, Unsuccessful

6

Age 35

2 IVF

Unexplained

European

Income $50K - $99K

Teacher

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

David Forstein Fertility Center of the Carolinas

The second round of IVF [with Dr. David Forstein] required me to take a medicine used to treat PCOS even though I do not have PCOS or any signs of it. I had to watch all my sugars on that medication or I became sick. He kept the protocol pretty much the same from the first one to the second one because he felt the first round didn't produce good egg quality so he just tried to increase my egg quality for the second round. Both rounds produced several eggs, most which died over night, with only two making it to the third day each cycle.

A weakness [at Fertility Center of the Carolinas] is billing. You never receive an itemized bill from them. You just pay them money which can change cycle to cycle. A strength is scheduling. They do everything they can to work with your schedule...Susan and Lynn are the best thing to happen to the fertility clinic. They are both full of compassion. They never make you feel silly asking questions. They are good to support you when it doesn't work. They are also good to listen to you as you feel like it is falling apart. They are supportive and should get paid the same amount if not more than the doctors themselves.

How was your experience with David Forstein at Fertility Center of the Carolinas?

Dr. Forstein was easy to talk to and listened to me. He changed the protocol after the first failed round. Dr. Forstein came up with another idea to try before a third round of IVF. He showed compassion when he was unable to find a reason for our infertility.

What's one piece of advice would you give a prospective patient of David Forstein at Fertility Center of the Carolinas?

Your time with the doctor will be limited. Try to come up with all questions ahead of time. Most questions will be answered by the nurse especially if you email.

During treatment, were you treated like a number or a human with David Forstein at Fertility Center of the Carolinas?

You don't spend a lot of time with him as a doctor. You spend a lot more time with the nurses.

Describe the protocols David Forstein used in your cycles at Fertility Center of the Carolinas and their degree of success.

I took Lupron shots every morning. I took Menopur and Gonal-F at night. The first round I had a shot that resembled the HCG shots. The second round I had the official HCG shot. The second round of IVF required me to take a medicine used to treat PCOS even though I do not have PCOS or any signs of it. I had to watch all my sugars on that medication or I became sick. He kept the protocol pretty much the same from the first one to the second one because he felt the first round didn't produce good egg quality so he just tried to increase my egg quality for the second round. Both rounds produced several eggs, most which died over night, with only two making it to the third day each cycle.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan and Lynn)

Susan and Lynn are the best thing to happen to the fertility clinic. They are both full of compassion. They never make you feel silly asking questions. They are good to support you when it doesn't work. They are also good to listen to you as you feel like it is falling apart. They are supportive and should get paid the same amount if not more than the doctors themselves.

Describe your experience with Fertility Center of the Carolinas.

A weakness is billing. You never receive an itemized bill from them. You just pay them money which can change cycle to cycle. A strength is scheduling. They do everything they can to work with your schedule.

Describe the costs associated with your care under David Forstein at Fertility Center of the Carolinas.

It cost $15,000 before insurance each round. The second round was more expensive since insurance ran out.

Describe David Forstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

He transferred two embryos each time because that is all that survived.

What specific things went wrong at Fertility Center of the Carolinas?

Provided conflicting information

Describe the specific things that went wrong at Fertility Center of the Carolinas.

The clinic is well run but has a lot to keep up with on each patient.

6

Doctor

David Forstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

6

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

David Forstein Fertility Center of the Carolinas

2015 - 2016, Unsuccessful

10

Age 27 - 28

1 IUI

PCOS

Income $50K - $99K

Nurse or HC Services

1st of 2 Docs

1 Fertility Medications With Other Docs

Strongly Recommends

Unsuccessful

Review of

Paul Miller Fertility Center of the Carolinas

Dr. Miller was a great doctor. He listened to all of my concerns and answered any questions I had. He is very smart and seems to love what he does. Dr. Miller came into the waiting room and walked me back for my first appointment. He described what PCOS is and some of the treatment plans. We talked about weight loss, but he wasn't rude about it. He went about it in a caring way and offered helpful advice. I was always aware of what to expect at each appointment

Make an appointment [at Fertility Center of the Carolinas] as soon as you can. Sometimes it takes awhile to be seen for your first appointment.... I was placed on Metformin twice daily along with prenatal vitamins. I had ultrasound on Cycle Day 3. I took Femara Cycle days 3-7. I had one failed IUI.... All of the nursing staff were very friendly and informative.

How was your experience with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller was a great doctor. He listened to all of my concerns and answered any questions I had. He is very smart and seems to love what he does. Dr. Miller came into the waiting room and walked me back for my first appointment. He described what PCOS is and some of the treatment plans. We talked about weight loss, but he wasn't rude about it. He went about it in a caring way and offered helpful advice. I was always aware of what to expect at each appointment. Dr. Miller is very informative. My insurance changed at work, and I no longer have the funds to seek fertility treatment at this time. I would love to return some time in the future. I highly recommend Dr. Miller. He is absolutely one of the best doctors I've ever met.

What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?

If you have any questions, do not be afraid to ask him. Dr. Miller is very informative and has a passion for his work.

During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?

Dr. Miller took time to answer all of my questions. He encouraged me to not give up hope. He approached the subject of weight loss and PCOS in a very friendly and pro active approach. Most doctors just tell me to lose weight. Dr. Miller talked about understanding the difficulty of losing weight and offered helpful advice.

Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.

I was placed on Metformin twice daily along with prenatal vitamins. I had ultrasound on Cycle Day 3. I took Femara Cycle days 3-7. I had one failed IUI.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

All of the nursing staff were very friendly and informative.

Describe your experience with Fertility Center of the Carolinas.

Make an appointment as soon as you can. Sometimes it takes awhile to be seen for your first appointment.

10

Doctor

Paul Miller

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Paul Miller Fertility Center of the Carolinas

2014 - 2015, Successful

10

Age 31 - 32

1 Fertility Medications

Endometriosis

PCOS

Unexplained

European

Income $50K - $99K

1st of 4 Docs

19 Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Bruce Lessey Fertility Center of the Carolinas

I had done fertility meds (Clomid) with an OB. Dr Lessey helped show me that Clomid was thinning my lining and making pregnancy unlikely. He switched me to Femara and then to Femara plus Ovidrel, both with timed intercourse. I got pregnant on my third round of Femara plus Ovidrel...requested I abstain from a cycle when I had 4 mature follicles. He indicated that the risk for multiples was too high...I did not get to spend a lot of time with Dr. Lessey himself.

I found it easy to make an appointment [at Fertility Center of the Carolinas] and to get seen quickly. Nurses were happy to work me in on short notice for necessary bloodwork and were incredibly communicative. I never had to wait long for a response...staff was excellent and I felt like I got to know them well...The nursing staff was excellent. They were kind, compassionate, and communicative... I was upset one cycle in particular when I left a voicemail asking for my HCG numbers and received an emailed response. I was told that my HCG numbers had not increased, and while the nurse was sensitive in her message, it hurt to receive this news by message vs phone call.

How was your experience with Bruce Lessey at Fertility Center of the Carolinas?

I only had the chance to meet with Dr Lessey twice during my time trying to conceive. I did meet with him during every visit once I had conceived, and I felt so thankful to him for the pregnancy that resulted from his treatment.

What's one piece of advice would you give a prospective patient of Bruce Lessey at Fertility Center of the Carolinas?

I have heard he is retiring. He is a wonderful doctor, but if he has retired by the time you read these, please do check out the other doctors at FCC. The staff in general are really wonderful.

During treatment, were you treated like a number or a human with Bruce Lessey at Fertility Center of the Carolinas?

I did not get to spend a lot of time with Dr. Lessey himself. However, his staff was excellent and I felt like I got to know them well.

Describe the protocols Bruce Lessey used in your cycles at Fertility Center of the Carolinas and their degree of success.

I had done fertility meds (Clomid) with an OB. Dr Lessey helped show me that Clomid was thinning my lining and making pregnancy unlikely. He switched me to Femara and then to Femara plus Ovidrel, both with timed intercourse. I got pregnant on my third round of Femara plus Ovidrel.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

The nursing staff was excellent. They were kind, compassionate, and communicative.

Describe your experience with Fertility Center of the Carolinas.

I found it easy to make an appointment and to get seen quickly. Nurses were happy to work me in on short notice for necessary bloodwork and were incredibly communicative. I never had to wait long for a response.

Describe the costs associated with your care under Bruce Lessey at Fertility Center of the Carolinas.

Many of my treatments were covered under insurance.

Describe Bruce Lessey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

Dr Lessey requested I abstain from a cycle when I had 4 mature follicles. He indicated that the risk for multiples was too high.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call with results

Describe the specific things that went wrong at Fertility Center of the Carolinas.

Overall I received excellent care. I was upset one cycle in particular when I left a voicemail asking for my HCG numbers and received an emailed response. I was told that my HCG numbers had not increased, and while the nurse was sensitive in her message, it hurt to receive this news by message vs phone call.

10

Doctor

Bruce Lessey

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Bruce Lessey Fertility Center of the Carolinas

2015, Unsuccessful

8

2

Age 28

5 Fertility Medications

Male Factor

Unexplained

European

Income $50K - $99K

3rd of 4 Docs

9 Fertility Medications With Other Docs

Neutral

Doesn't Recommend

Unsuccessful

Review of

David Forstein Fertility Center of the Carolinas

Dr. Forstein offered us hope we had not felt in a long time by his willingness to listen. Just the act of sitting down with both of us for several hours on our initial visit made us feel we could trust him. He had answers for all of our questions and made sure we understood before moving on to the next question. He didn't ignore any concerns we had. He made sure to personally connect with me every single visit unless it was a blood draw. If I had a question for a nurse over the phone it was common for Dr. Forstien to call me back personally to address my questions.

The nurses [at Fertility Center of the Carolinas] rarely remembered who I was. Often I had to tell them what medication I was on and what dosage was usually perscribed because they had trouble locating it in their files. I could call three or four times a day to get my perscription filled and not get ahold of a nurse, only the secretary who would transfer me over to a voicemail. This was frusterating because with infertility treatments everything is extremely time sensitive and if I didn't get a blood test or perscription filled on the exact day of my cycle it was due then I had to wait an entire cycle before beginning again.

How was your experience with David Forstein at Fertility Center of the Carolinas?

Dr. Forstein offered us hope we had not felt in a long time by his willingness to listen. Just the act of sitting down with both of us for several hours on our initial visit made us feel we could trust him. He had answers for all of our questions and made sure we understood before moving on to the next question. He didn't ignore any concerns we had. He made sure to personally connect with me every single visit unless it was a blood draw. If I had a question for a nurse over the phone it was common for Dr. Forstien to call me back personally to address my questions.

During treatment, were you treated like a number or a human with David Forstein at Fertility Center of the Carolinas?

He was the first doctor to sit down with both of us and listen to every single concern we had. He offered helpful advice that made the "act" (sex) of trying to concieve less difficult for my husband and me. Also, he worked with our religious preferences and didn't belittle them. He explained all the tests to us in detail so we knew what was going on and made sure we were comfortable with all the procedures before beginning them.

Describe your experience with the nursing staff at Fertility Center of the Carolinas.

The nurses rarely remembered who I was. Often I had to tell them what medication I was on and what dosage was usually perscribed because they had trouble locating it in their files. I could call three or four times a day to get my perscription filled and not get ahold of a nurse, only the secretary who would transfer me over to a voicemail. This was frusterating because with infertility treatments everything is extremely time sensitive and if I didn't get a blood test or perscription filled on the exact day of my cycle it was due then I had to wait an entire cycle before beginning again.

Describe your experience with Fertility Center of the Carolinas.

I was there during the time they were switching computer systems so perhaps that is the reason for the errors in billing. Whatever the reason, it was often that I could be billed two or three times for a treatment I had already paid for. Sometimes I would get phone calls and letters from bill collectors on bills I had already paid. I would have to show the hospital my receipts, bank statements, etc. to prove payment because their computers didn't acknowledge that I had paid at all even though I was always up to date and paid everything due each visit. It got so bad and so confusing I had to visit two different billing offices (in different areas of town) and talk with the people there for hours. Through my careful documentation they were able to see how the computer system somehow misfiled my payments and fortunately after months of harrassment the issues were resolved.

Describe the costs associated with your care under David Forstein at Fertility Center of the Carolinas.

Here are some of the bills I was able to pull up from the year 2015:very 5/20 office visit $140 5/20 blood work $13 5/20 general health panel $113 5/20 prolactin $94 5/20 tstosterone fr $99 5/20 hgb glycosylated $50 6/9 blood draw $13 6/9 Projesterone test $94 6/26 office visit $398.09 6/26 Smr prim src wet mount $20 6/26 dehydroepiandrosterone-sulfate $103 6/26 prolactin $94 6/26 blood draw $13 7/07 office visit $140 7/13 labratory specimen $254.20 7/06 ? $75.82 7/07 office visit $140 7/31 Blood draw $13 7/31 Assay of projesterone $94 7/31 Blood work $13 11/19 hgc blood test $32 11/19 blood draw $11

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Lost results
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at Fertility Center of the Carolinas.

Before being perscribed my medication I always had to take a pregnancy test and then I was told to call in the results and I was to take the meds immediately if I wasn't already pregnant. One time I had to call 4x in one day before I got ahold of the nurse -just before the clinic closed. She told me since my test was negative she would call in my perscriptions. I went to the pharmacy and found out only one of the two necessary medications had been called in. Another time, I had called in to the nurse to tell her my cycle had begun and she told me she would call in my perscription. She told me to pick up my perscription and take all my medications on one day. I told her that this surprised me because I hadn't been instructed to take the pills in that manner before. She told me that "oh, well, I don't have your flow chart in front of me right now. How do you normally take the medication?" After I told her how I usually take it she told me that I should do it the way I've always done it then. Hearing a nurse recommend a medication but not even knowing how I usually take it was VERY disconcerting. That time also I went to the pharmacy and found out that the perscription she had supposedly called in had never actually been phoned in. I called a nurse, she said she was surprised it hadn't been called in yet. She asked me what my usual dosage was and after I told her, she told me she would call it in. I waited an hour at the pharmacy until it was called in and filled.

8

Doctor

David Forstein

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

2

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

David Forstein Fertility Center of the Carolinas

2013 - 2014, Successful

10

Age 33 - 34

1 IUI

Diminished Ovarian Reserve

Male Factor

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Successful

Review of

Creighton Likes Fertility Center of the Carolinas

Dr. Likes was amazing. He is very caring and gives the patient the ability to decide how quickly action should be taken and how much intervention is desired. His staff are incredible too. Each staff member including dr. Likes treats you like you are the only patient there at the time and is willing to take time and answer any questions or concerns you may have.... After much consultation, we used femara and iui and got pregnant on the first time. My menstrual cycle was longer than normal (36 days) and my husband had issues with mobility and morphology.

Lynn [a nurse at Fertility Center of the Carolinas] is wonderful. She always has a smile on and us very encouraging. You can tell she really loves her job. Even though she doesn't have any children of her own she is an adopted grandma to many. We go back to the clinic every now and then just to see her and we even communicate by text sometimes... Strengths include personality of staff and organization. Weakness can't really think of any. Would definitely recommend them to anyone! I had a rare reaction to the femara and they were very helpful in trying to get me to the right place for treatment. They even worked me in on a couple of occasions on short notice

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr likes really cares about his patients as individuals as well as patients. He listens to you and delivers hard news in a compassionate and caring manner. He always has a smile and is very encouraging

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Do research on the medications before and be fully informed about all side effects and purposes.

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

Dr. Likes was amazing. He is very caring and gives the patient the ability to decide how quickly action should be taken and how much intervention is desired. His staff are incredible too. Each staff member including dr. Likes treats you like you are the only patient there at the time and is willing to take time and answer any questions or concerns you may have.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

After much consultation, we used femara and iui and got pregnant on the first time. My menstrual cycle was longer than normal (36 days) and my husband had issues with mobility and morphology. We now have a beautiful smart and kind 4 yr old little girl!

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Lynn J.)

Lynn is wonderful. She always has a smile on and us very encouraging. You can tell she really loves her job. Even though she doesn't have any children of her own she is an adopted grandma to many. We go back to the clinic every now and then just to see her and we even communicate by text sometimes

Describe your experience with Fertility Center of the Carolinas.

Strengths include personality of staff and organization. Weakness can't really think of any. Would definitely recommend them to anyone! I had a rare reaction to the femara and they were very helpful in trying to get me to the right place for treatment. They even worked me in on a couple of occasions on short notice

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

Besides co-pays, I think our iui charge was about $500 that was it.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to consider drug intolerance

Describe the specific things that went wrong at Fertility Center of the Carolinas.

I dont know this for sure, but it is suspected that I had a rare reaction to the femara. My heart rate and blood pressure became very high about the time of implantation. I ended up going into perinatal cardiomyopathy. None of this could have been predicted but it has been a long struggle to get back to healthy

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

2018 - 2019, Unknown Success

10

Age 35 - 36

Endometriosis

PCOS

Recurrent Pregnancy Loss

Unexplained

European

Income $50K - $99K

2nd of 4 Docs

20 Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Creighton Likes Fertility Center of the Carolinas

Dr Likes is very likeable. He has been honest with me even when the news is disappointing, and he has been kind and funny during our visits. Out of the two doctors I have seen at FCC, he has been my favorite... has increased my protocol several times. I started with just Femara plus Ovidrel, which worked for me previously. He eventually increased me to Femara plus Gonal F plus Ovidrel. He has changed my dosage of Femara and Gonla F twice.

I have no problems getting an appointment at FCC, even on short notice. The doctors and nurses are all very kind. I would recommend this clinic to anyone that is trying to conceive. I don't think the clinic has any weaknesses...Sandra [nurse] has been wonderful! I feel like she truly cares about me getting and staying pregnant...staff always greeted me by name and mentioned specific things that let me know they remembered me as a person and not just a patient. Doctor Nps

How was your experience with Creighton Likes at Fertility Center of the Carolinas?

Dr Likes is very likeable. He has been honest with me even when the news is disappointing, and he has been kind and funny during our visits. Out of the two doctors I have seen at FCC, he has been my favorite.

What's one piece of advice would you give a prospective patient of Creighton Likes at Fertility Center of the Carolinas?

Good luck! Dr Likes is a great doctor and I hope you find what you are looking for at FCC.

During treatment, were you treated like a number or a human with Creighton Likes at Fertility Center of the Carolinas?

Dr Likes staff always greeted me by name and mentioned specific things that let me know they remembered me as a person and not just a patient.

Describe the protocols Creighton Likes used in your cycles at Fertility Center of the Carolinas and their degree of success.

Dr Likes has increased my protocol several times. I started with just Femara plus Ovidrel, which worked for me previously. He eventually increased me to Femara plus Gonal F plus Ovidrel. He has changed my dosage of Femara and Gonla F twice.

Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Sandra)

Sandra has been wonderful! I feel like she truly cares about me getting and staying pregnant.

Describe your experience with Fertility Center of the Carolinas.

I have no problems getting an appointment at FCC, even on short notice. The doctors and nurses are all very kind. I would recommend this clinic to anyone that is trying to conceive. I don't think the clinic has any weaknesses.

Describe the costs associated with your care under Creighton Likes at Fertility Center of the Carolinas.

Many of my visits were covered by Tricare as diagnostic.

Describe Creighton Likes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.

I felt that Dr Likes made reasonable increases to my medication to ensure a better response without risking multiples.

What specific things went wrong at Fertility Center of the Carolinas?

Failed to call with results

Describe the specific things that went wrong at Fertility Center of the Carolinas.

Overall my experience has been great. On ONE occasion, a nurse emailed me results indicating a chemical pregnancy instead of calling with the numbers. I still received my numbers in a timely manner, but the delivery method hurt.

10

Doctor

Creighton Likes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

Fertility Center of the Carolinas

Greenville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Creighton Likes Fertility Center of the Carolinas

Fertility Center of the Carolinas

4 doctors work here

CDC Success Rates

Available Resources

This clinic has 4 offices
Visit clinic website

49 patient reviews

Filter by patient information

Learn from top fertility experts

Fertility Center of the Carolinas

4 doctors work here

CDC Success Rates

Available Resources

This clinic has 4 officesVisit clinic website

49 patient reviews

Learn from top fertility experts

This clinic has 4 offices
Visit clinic website