Fertility Centers of Illinois

12 doctors work here

Rated 8.1
Strongly recommend: 61%Neutral: 19%Don't recommend: 20%8.1
61% strongly recommend
367 reviews
Operations
8.5
8.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
3,330
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
12 doctors work here
7.9
Average Doctor Score
Juan Alvarez
Fertility Centers of Illinois
99% strongly recommend
11 Reviews
Rated 9.7
Strongly recommend: 99%Don't recommend: 1%9.7
Elie Hobeika
Fertility Centers of Illinois
86% strongly recommend
9 Reviews
Rated 9
Strongly recommend: 86%Don't recommend: 14%9
Laurence Jacobs
Fertility Centers of Illinois
79% strongly recommend
27 Reviews
Rated 8.9
Strongly recommend: 79%Neutral: 9%Don't recommend: 12%8.9
Meike Uhler
Fertility Centers of Illinois
65% strongly recommend
17 Reviews
Rated 8.5
Strongly recommend: 65%Neutral: 22%Don't recommend: 12%8.5
Brian Kaplan
Fertility Centers of Illinois
72% strongly recommend
73 Reviews
Rated 8.3
Strongly recommend: 72%Neutral: 10%Don't recommend: 17%8.3
Jennifer Hirshfeld-Cytron
Fertility Centers of Illinois
64% strongly recommend
36 Reviews
Rated 8.3
Strongly recommend: 64%Neutral: 15%Don't recommend: 21%8.3
Allison Rodgers
Fertility Centers of Illinois
66% strongly recommend
45 Reviews
Rated 8.1
Strongly recommend: 66%Neutral: 17%Don't recommend: 17%8.1
John Rapisarda
Fertility Centers of Illinois
62% strongly recommend
24 Reviews
Rated 8
Strongly recommend: 62%Neutral: 14%Don't recommend: 25%8
Christopher Sipe
Fertility Centers of Illinois
62% strongly recommend
36 Reviews
Rated 7.7
Strongly recommend: 62%Neutral: 2%Don't recommend: 36%7.7
Asima Ahmad
Fertility Centers of Illinois
50% strongly recommend
20 Reviews
Rated 7.6
Strongly recommend: 50%Neutral: 12%Don't recommend: 38%7.6
Jane Nani
Fertility Centers of Illinois
36% strongly recommend
14 Reviews
Rated 6.1
Strongly recommend: 36%Neutral: 17%Don't recommend: 46%6.1
Edward Marut
Fertility Centers of Illinois
34% strongly recommend
23 Reviews
Rated 5
Strongly recommend: 34%Neutral: 6%Don't recommend: 60%5
Show 8 more

This clinic has 11 offices

Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Chicago/River North
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Glenview
2555 Patriot Blvd
Glenview, IL 60026
847-998-8200
Highland Park
767 Park Avenue W
Highland Park, IL 60035
847-433-4400
Hinsdale
907 N. Elm Street
Hinsdale, IL 60521
630-889-7900
Hoffman Estates
2260 W Higgins Rd
Hoffman Estates, IL 60169
815-843-7034
Tinley Park
18210 S La Grange Rd
Tinley Park, IL 60487
708-633-1999
Warrenville
28373 Davis Pkwy
Warrenville, IL 60555
630-305-7576
Crystal Lake (closed)
5911 Northwest Hwy
Crystal Lake, IL 60014
815-356-7034
Oakbrook Terrace (closed)
1S224 Summit Ave
Oakbrook Terrace, IL 60181
630-889-7900
Lindenhurst (closed)
2592 East Grand Ave
Lindenhurst, IL 60046
847-356-0483
Show 9 more

367 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
3
0
Age 31
3 Egg Freezing
European
Income $100K - $199K
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
it was really difficult to get ahold of him [Dr. Hobeika] or someone in his office, so I felt like a very low priority...at one point, I left a voicemail in tears on a Monday and didn't hear from anyone until Friday...I was never told ahead of time what medications I may need in the near future, so I wasn't prepared with Cetrotide when we needed it. Then I only got 2 eggs frozen - I went to another clinic and 2 months later I had 12 eggs. VASTLY different results!!
FCI [Fertility Centers of Illinois] is completely unorganized when it comes to scheduling and intake. Be prepared to be there for 1-2 hours for your daily bloodwork and ultrasound...I had a lot of trouble getting ahold of the nurse, doctor or clinic and get their assistance in ordering medicine...I was never given a medication calendar to understand what meds I may need 2-3 days out - so I was never able to order ahead of time from my pharmacy...
How was your experience with Elie Hobeika at Fertility Centers of Illinois?
I could never get ahold of my nurse or doctor when I needed to (at one point, I left a voicemail in tears on a Monday and didn't hear from anyone until Friday). And I think something was off with the protocol. I was never told ahead of time what medications I may need in the near future, so I wasn't prepared with Cetrotide when we needed it. Then I only got 2 eggs frozen - I went to another clinic and 2 months later I had 12 eggs. VASTLY different results!!
What's one piece of advice would you give a prospective patient of Elie Hobeika at Fertility Centers of Illinois?
Do not go here for egg freezing, especially if you are paying out of pocket. Go somewhere that will make you a priority and not waste your money, and will be available to answer your questions and fears.
During treatment, were you treated like a number or a human with Elie Hobeika at Fertility Centers of Illinois?
When I was able to chat face-to-face (virtually) with Dr Hobeika, his bedside manner was great. But it was really difficult to get ahold of him or someone in his office, so I felt like a very low priority. I also felt pretty foolish a few times (e.g., he had promised to follow up with materials and never did - them told me none of his patients asked the detail I was asking for)
Describe the protocols Elie Hobeika used in your cycles at Fertility Centers of Illinois and their degree of success.
I had been on birth control for 10-15 years, so I went off of it for about 3-4 months. Then I did 5-6 days of Minivelle/Estradial patches and Cetrotide for priming. A week later, my period started and we began with Menopur and Gonal F. Stimulation lasted 11 days. We kept Menopur at 150 the entire protocol, while the Gonal F we increased from 225 for 3 days, then 300, then 375, then 450 for the last 4 days. I started Cetrotide again on day 8. We triggered with just 10,000 HCG.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Bevin)
I think the nurse is where most of the confusion lays (though I still put the doctor with ultimate responsibility). I was never able to get ahold of her or ask questions - and there were often very hurried and unclear responses about my medication. It is VERY difficult to understand the process the first time through, and I was never given a medication calendar to understand what meds I may need 2-3 days out - so I was never able to order ahead of time from my pharmacy. I was also kicked out of my post-op room way too soon. I was still shivering and sobbing coming down from the anesthesia, and they kicked me out before my doctor even stopped by to check on me or tell me the # of eggs they had retrieved. This almost felt like malpractice - I was left to leave the clinic alone and wait outside for my ride. The next day we had a call to which the doctor said "oh yah, I wondered where you had gone!"
Describe your experience with Fertility Centers of Illinois.
FCI is completely unorganized when it comes to scheduling and intake. Be prepared to be there for 1-2 hours for your daily bloodwork and ultrasound, and don't be surprised if they forget you (about half of the time I had to remind them I was there). It is VERY hard to manage a work schedule around their BW/US appointments as you don't know when you will be out of there. As mentioned previously, it is also very difficult to get ahold of your nurse or someone on your team to answer any questions you may have about your treatment or protocol.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
I had a lot of trouble getting ahold of the nurse, doctor or clinic and get their assistance in ordering medicine. I was told late in the evening one day that I actually should have started Cetrotide earlier that day, yet I had none left in my medicine supply (I had never been told I would start Cetrotide in the protocol - I had used all 4 doses the pharmacy gave me in the priming. Worth noting the pharmacy was VERY surprised to hear I had used Cetrotide in my priming). Thank goodness a friend had an extra dose of Cetrotide so I could use that and get my medication delivered the next day - otherwise I would have missed a day of meds due to the unorganized nurse.
3
Doctor
Elie Hobeika
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
0
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
9
Age 29
3 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My first cycle [with Dr. Allison Rodgers] was clomid. My next two cycles were letrozole. We switched from clomid to letrozole per my request. We are currently moving on to IUI... seems to care about what we want for treatment. She takes what we feel into consideration. She also respects our religious beliefs and doesn't push us into doing anything that we are uncomfortable with...is always willing to answer our questions. She never acts like we are bothering her by asking questions. I wanted to try a different medication and she was open to discussing that option with me.
Orders weren't ordered by the morning I went in [to Fertility Centers of Illinois], but they did the tests anyway and the nurse put the orders in when she came in. One cycle it was confusing as to which protocol I was doing. The doctor said one thing but the nurse said another. I had my nurse confirm with the doctor so we could get it figured out...You have to be really on top of billing. Keep track of all bills and when you make payments. Keep a detailed list! Also, advocate for yourself! If your doctor/nurse isn't in, someone else will need to fill in. If they tell you something that you think is incorrect or your nurse/doctor does it differently, mention it. It doesn't hurt to clarify and ask!
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is always willing to answer our questions. She never acts like we are bothering her by asking questions. I wanted to try a different medication and she was open to discussing that option with me.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Go into an appointment with your questions written down. She doesn't rush you and will answer all your questions, but she sometimes talks fast. For me, it was easy to get sidetracked while in our meetings. Writing everything down kept me on track during our meetings and made sure all my questions were answered.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers seems to care about what we want for treatment. She takes what we feel into consideration. She also respects our religious beliefs and doesn't push us into doing anything that we are uncomfortable with.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
My first cycle was clomid. My next two cycles were letrozole. We switched from clomid to letrozole per my request. We are currently moving on to IUI.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber was great. She always answered my questions the same day. Sometimes it was later in the day even if I submitted/called earlier in the day. However, she always called/messaged back. She seemed to really care about my questions and if she was ever unsure about anything she asked the doctor and called me back with answers.
Describe your experience with Fertility Centers of Illinois.
You have to be really on top of billing. Keep track of all bills and when you make payments. Keep a detailed list! Also, advocate for yourself! If your doctor/nurse isn't in, someone else will need to fill in. If they tell you something that you think is incorrect or your nurse/doctor does it differently, mention it. It doesn't hurt to clarify and ask!
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I have insurance so it's just been my normal deductible for now until I reach my limit.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
Orders weren't ordered by the morning I went in, but they did the tests anyway and the nurse put the orders in when she came in. One cycle it was confusing as to which protocol I was doing. The doctor said one thing but the nurse said another. I had my nurse confirm with the doctor so we could get it figured out.
9
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 32 - 34
2 IUI
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Rodgers always remembered us and was prepared for every appointment....She is very determined to make you successful. I am one of 4 friends who has used her and we all have gotten pregnant. She takes time with you and is very blunt about her expectations.... Before egg retrievals she did not use birth control but instead waited for natural ovulation before starting estrogen patches and Lupron.
Everyone [at Fertility Centers of Illinois] was very friendly. My only negative would be that when booking appointments they would often transfer you back and forth to other clinics depending on availability and that became annoying to repeat yourself.... I could call the office and most times talk directly to my nurse. We also communicated via email almost daily. She was very present and responded to all emails.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
She is very determined to make you successful. I am one of 4 friends who has used her and we all have gotten pregnant. She takes time with you and is very blunt about her expectations. She is all business but is also very compassionate.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Make sure you are ready to hear the hard truth. She is willing to do whatever you want for the most part but does not want to waste your time or money.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always remembered us and was prepared for every appointment. She always asked about our adopted son and remembered his name.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Before egg retrievals she did not use birth control but instead waited for natural ovulation before starting estrogen patches and Lupron. Then after your period started, the stimulation meds began (follistim, ganirellix, menopur). I then had appointments every 2 days for monitoring. We also did ERA cycles to make sure Lining was receptive before frozen transfers. For transfers we used Lupron, estradiol patches, vaginal estrogen, and progesterone in oil.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley)
I could call the office and most times talk directly to my nurse. We also communicated via email almost daily. She was very present and responded to all emails.
Describe your experience with Fertility Centers of Illinois.
Everyone was very friendly. My only negative would be that when booking appointments they would often transfer you back and forth to other clinics depending on availability and that became annoying to repeat yourself.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
We were very lucky to have insurance coverage for IVF. We were only responsible for our copays until our deductible was met.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers is usually against multiple embryo transfer until several attempts have failed or embryo quality is not ideal.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Centers of Illinois.
In regards to my pregnancy test results, no one called me that day with my results. Come to find out they had me down for a different day so we’re not looking for my results. Thankfully I was able to get the results from my OB that day.
10
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
6
5
Age 24 - 25
1 IVF
PCOS
Other
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
After the surgery [with Dr. Allison Rodgers], they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
The front desk staff [at Fertility Centers of Illinois] is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay...I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has a lot of experience treating patients with PCOS and was fully equipped to handle my condition. My treatment plan appeared to take into account the PCOS and she took over my metformin treatment as well. It was a little challenging that she chose not to be the treating doctor for my hypothyroidism. My main Endocrinologist still had to order her own bloodwork and adjust medications. During the IVF cycle, when I was already being poked so many times, it was challenging to then have to be poked again separately for TSH/T4 tests. During consultation visits, Dr. Rodgers makes decisions very quickly. Sometimes I felt like she left me out of the decisions. The decisions were medically sound, but her thought process was not well explained. I was happy that she was the doctor on call for my first egg retrieval. It was comforting to know that she already knew me. I would have liked her to check back on me post-op before I left. She did call me a day later to give results. Her explainations about the eggs/embryos were a little misleading. Her words confused me and concerned me, although when i talked with the Embryologist from her office, they were able to describe things a lot better. Overall, I think Dr. Rodgers is a good doctor and has good follow through with her patients, but could work on improving her communication skills about the treatment.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers’ explainations are not the end-all. If you are confused, ask her supportig staff and they will offer more explainations.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
I was assigned to a singular nurse (Stephanie) who handled all of my care. I could shoot her an email and she would respond back the same day or the next day. She was intimately involved with my care and did not seem to be constantly referencing records to decide what to do next.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
The first cycle included 21 days of Orthocyclen, then baseline ultrasound, then on the first day of my period I started with 2.5 MG Letrozole, 75 IU Menopur, and 225 IU Follistim. At the first ultrasound they upped the dose to 250 IU Follistim. Later it was upped to 300 IU Follistim and added Ganirelix. They explained that the increased Follistim would help the eggs get bigger. Monitoring was every other day at first, and then every day. Monitoring on the weekend is downtown at the River North office (over 1 hour away from the main clinic). 36 hours before the surgery I was instructed to take an IM shot of Pregnyl. After the surgery, they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She responded to emails pretty quickly, but often placed the blame on other people for why paperwork was not recorded correctly or why things hadn’t worked out like planned. Additionally I felt like she was relatively judgey of my personal life and made me jump through additional hoops when my personal life did not fit what she anticipated it would be.
Describe your experience with Fertility Centers of Illinois.
I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification. A boiling point was after I had gotten a denial mid-cycle while my hormones were all crazy where I was basically crying on the phone with the billing department about how they weren’t trying hard enough to get things covered. After I accused them of not trying to get things covered because they would get more money if I paid out of pocket, they transfered me to a supervisor who was miraculously able to call the insurance to get a peer-to-peer scheduled. In terms of the clinical staff, I like the main woman who does the ultrasounds, but her backup is a little clueless. The woman who draws the blood leaves bruises, but the backup persom is very good. The other backups seem to make me anxious. The front desk staff is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$1700 for the cryopreservation and storage for 1 year. Additional years of storage are $500. Everything else was covered by insurance. Semen analysis (at the beginning) was $100.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor believes that only one embryo can be transfered at a time because it is already a high risk pregnancy. I have done IVF with Pre-Implantation Genetic Diagnosis for my BRCA1 mutation. She considers all PGD or PGS patients high risk and will not implant more than one at a time. Since I have depression, my therapist told me to ask if I could do two at a time (because it is anticipated that I will have post-partum depression), but Dr. Rodgers did not think this was possible.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
There is an “issue” with their fax machine. They frequently claim they didn’t receive things that had been sent to them. They also sometimes don’t actually send out items they claim to have sent. This is an ongoing issue. It does not appear to matter how well the items are labeled. I had to send the results to my genetic testing at least 4 times. Additionally, the office always seems to lose letters from the insurance company. They always end up calling me for me to scan and send them a copy of the letter.
6
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
8
8
Age 39 - 40
3 IVF
2 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Accountant
Only Doc Seen
Neutral
Neutral
Unsuccessful
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She [Dr. Rodgers] does have great bedside manner and really cares for her patients....She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us....First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide.
The financial coordinator [at FCI] is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH...My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved...I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us. The negatives are FCI does not prescribe HGH. You do have to be very vigilant in getting your concerns and information to everyone you work with.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Make sure you remind her of important details especially during the phone calls.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She does have great bedside manner and really cares for her patients.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide. I retrieved 10 eggs, 8 fertilized and all 8 arrested by day 3 so no transfer. My second retrieval I did a lupron protocol with Gonal F & Menopur doses changing almost daily. I retrieved 11 eggs, 6 fertilized, and 1 embryo had to be frozen as my progesterone was too high for a fresh transfer. My third retrieval was lupron, 300 gonal F & 300 Menopur. I had 16 follicles going into retrieval and ended up ovulating during the procedure. 2 follicles were retrieved, 1 fertilized and I don't know yet if it makes it or not to be frozen. We found out during our second & third retrieval due to an ERA that I am pre-receptive by 12 hours so going forward I always have to freeze embryos.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She is good for the most part but I do need to keep on top of details and question potential mistakes at times. I think she care but on an overall basis she seems very overwhelmed and this is getting reflected in the quality and care of her work.
Describe your experience with Fertility Centers of Illinois.
The financial coordinator is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH. Also retrievals at River North you need to stay on top of timing there as you are getting pushed around with many people and your doctor is most likely not there.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am running around $12,000 per retrieval cycle which includes meds, monitoring & retrieval. I do have some insurance but no coverage for meds.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We have not transferred anything yet but we have discussed positives & negatives to both.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved. I had to call after I was already gone to find this out.
8
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2005 - 2012, Successful
10
10
Age 41 - 48
12 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Unexplained
Other
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had lots of set backs and unexplained infertility. Dr. Jacobs always explained all of our options and what our next course of treatment was. He seemed to share some of our feelings with set backs and wanted us to succeed with a live birth-not just as a doctor but as a person.... He explains everything and he's very scientific with his explanations which can be confusing; however, if you ask more details-he's great at breaking it down so you can understand it better and make informed decisions.
I was not as thrilled with his office staff [at FCI- Buffalo Grove] . Very cold and impersonal at the Buffalo Grove facility. At one point they got me and another patient confused and almost proceeded with a test for the wrong thing. Another time, after our 3rd failure with IVF an ultrasound tech said "Wow, I can't believe you're still trying" and not in a good way. I called Marcia, Dr. Jacob's nurse coordinator, and she was very apologetic. It still was very hurtful though, without any compassion or thought.
How was your experience with Laurence Jacobs at Fertility Centers of Illinois?
We had lots of set backs and unexplained infertility. Dr. Jacobs always explained all of our options and what our next course of treatment was. He seemed to share some of our feelings with set backs and wanted us to succeed with a live birth-not just as a doctor but as a person.
What's one piece of advice would you give a prospective patient of Laurence Jacobs at Fertility Centers of Illinois?
Ask lots of questions if you don't understand something. He explains everything and he's very scientific with his explanations which can be confusing; however, if you ask more details-he's great at breaking it down so you can understand it better and make informed decisions.
During treatment, were you treated like a number or a human with Laurence Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is very to the point but kind and compassionate too.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marcia)
Marcia was excellent! She ALWAYS showed compassion and explained everything in detail. She was always available to answer questions.
Describe your experience with Fertility Centers of Illinois.
I was not as thrilled with his office staff. Very cold and impersonal at the Buffalo Grove facility. At one point they got me and another patient confused and almost proceeded with a test for the wrong thing. Another time, after our 3rd failure with IVF an ultrasound tech said "Wow, I can't believe you're still trying" and not in a good way. I called Marcia, Dr. Jacob's nurse coordinator, and she was very apologetic. It still was very hurtful though, without any compassion or thought.
Describe the costs associated with your care under Laurence Jacobs at Fertility Centers of Illinois.
I had good insurance but after everything was done-we ended up spending about $25,000 of our own money.
Describe Laurence Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I didn't have many embryos to transfer so we didn't really have much choice.
10
Doctor
Laurence Jacobs
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 34 - 35
1 IUI
Uterine Fibroids
Black or African-American
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Rodgers was very helpful and understanding during this process. Still to early to know if IUI worked. But appreciated Doc and her staff. I only wish the protocol was outlined a bit clearer considering the several appts needed. Sometimes I didn’t know why I was coming in for an appt, I just showed up. ... Be encouraged to ask questions ... I was told that since my thyroid was low I’d have to take synthetic hormone
I was told that since my thyroid was low I’d have to take synthetic hormone, i was told it would be called In and it never was. ... Weakness. For 6:30 am appts, if patients have arrived, don’t let them sit in the lobby, open the office doors [Fertility Centers of Illinois] so they can sit in the common area. Or have a sign saying the doors won’t open till a certain time so I doesn’t appear like the staff at the desk is ignoring patients ... Although I hated communicating via email, my nurse was very responsive ...
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers was very helpful and understanding during this process. Still to early to know if IUI worked. But appreciated Doc and her staff. I only wish the protocol was outlined a bit clearer considering the several appts needed. Sometimes I didn’t know why I was coming in for an appt, I just showed up.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Be encouraged to ask questions
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Not sure as this is my first time.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Z)
Although I hated communicating via email, my nurse was very responsive
Describe your experience with Fertility Centers of Illinois.
Weakness. For 6:30 am appts, if patients have arrived, don’t let them sit in the lobby, open the office doors so they can sit in the common area. Or have a sign saying the doors won’t open till a certain time so I doesn’t appear like the staff at the desk is ignoring patients
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
High deductible plan$1500
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Fertility Centers of Illinois.
I was told that since my thyroid was low I’d have to take synthetic hormone, i was told it would be called In and it never was. During my next appt doc asked me about it and I told her no one called it in. Thank goodness next tests showed my thyroid was better.
9
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of Illinois
Buffalo Grove
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
5
Age 34 - 35
3 IVF
Donor Sperm
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Immunological
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Rodgers makes changes to try to give the best outcome. The second egg retrieval we made changes that helped retrieve more eggs. She's open to talking about supplements. She will go to bat for you if medically she thinks it worth perusing. I think she tries to do the right thing for each patient. I'm no just a number. ... My doctor suggested 1 and said we have a good chance if you'd done an ERA and the embroyo is PGT tested.
I travel to FCI so I saw Dr. Rodgers in the buffalo grove clinic and that is where my primary nurse is located, but for all my monitoring appointments I would go to Tinley Park clinic because it was closer to my house. Much less waiting at Tinley park and the staff are very compassionate people. ... Ashley [nurse] typically emails me information and responds quickly by that method. It was a little harder to get her on the phone if I wanted to talk.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers makes changes to try to give the best outcome. The second egg retrieval we made changes that helped retrieve more eggs. She's open to talking about supplements. She will go to bat for you if medically she thinks it worth perusing. I think she tries to do the right thing for each patient. I'm no just a number.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
She's great at answering questions, make sure you bring some because she doesn't always cover details unless directly asked-why do you think this treatment plan will be better for me, etc.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is very compassionate. I was concerned about my stimulation (day 11) and not progressing as I'd hoped. My nurse coordinator tried to assure me that Dr. Rodgers was trying to give me the best chance by adding another day on to my stimulation plan. I emailed Dr. Rodgers directly and she called that night from her child's swim meet to discuss my concerns! Wow. She also went to bat for me when we ran into some bumps with our donor sperm. I believe she cares about our outcome.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
1) Schoyer Ganirelix 175 Gonal F/150 Menopur-increase to 450 Gonal/F 2)Micro dose Lupron with 300 Gonal F/300 Menopur no changes made to stim doses
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Rupczynski, Stephanie Crissie, Patty)
Ashley typically emails me information and responds quickly by that method. It was a little harder to get her on the phone if I wanted to talk. She was generally on top of things and I believe passed items on to Dr. Rodgers when I asked her input too.
Describe your experience with Fertility Centers of Illinois.
I travel to FCI so I saw Dr. Rodgers in the buffalo grove clinic and that is where my primary nurse is located, but for all my monitoring appointments I would go to Tinley Park clinic because it was closer to my house. Much less waiting at Tinley park and the staff are very compassionate people.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I used Attain $26,600 for two cycle program and FET transfers until one worked. We paid that amount and $10,000 in stimulate medications, $3000 in donor workup for sperm, $1,000 for FET medications
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor suggested 1 and said we have a good chance if you'd done an ERA and the embroyo is PGT tested. I'm aware of the health risks to both mom and baby with multiples and from past failures don't want to waste embroyos. Plus we signed up for Attain so the transfers are covered until one works.
10
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
0
0
Age 32 - 33
2 IUI
1 IVF
European
Income $500K+
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we initially met him [Dr. Kaplan] he took the minimal amount of testing we had done to date at face value (labs for me and 1 SA for my husband). He quickly diagnosed our issue as MFI despite every single one of my ultrasounds having notes that stated both of my ovaries met the criteria for PCOS. He made no mention of this and made no adjustments to my protocol...It is clear that Dr. Kaplan is extremely intelligent but he is more of a salesman than he is a physician. In our initial consultation, he raved about how 'easy' our case was and was so bold as to promise it would not take much to get us pregnant. Unfortunately, in doing so he ignored blatant indicators in both my labs and imaging that I had PCOS. I was put on a generic protocol. Even when the protocol failed and we looked for reasons and potential causes he continued to ignore the notes in every single one of my ultrasounds on the condition of my ovaries.
There is a large staff at FCI and you rotate through whoever is on that day. Some are wonderful (Mimi, Caitlin, Jill) and some were just cold and came across as if you were inconveniencing them asking questions about triggers/labs/next steps...When our PGT results came in the lab tech called with the basic report...However, the only person FCI would allow to discuss those results with me was Dr. Kaplan and he did not have an appointment for 3 weeks.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
It is clear that Dr. Kaplan is extremely intelligent but he is more of a salesman than he is a physician. In our initial consultation, he raved about how 'easy' our case was and was so bold as to promise it would not take much to get us pregnant. Unfortunately, in doing so he ignored blatant indicators in both my labs and imaging that I had PCOS. I was put on a generic protocol. Even when the protocol failed and we looked for reasons and potential causes he continued to ignore the notes in every single one of my ultrasounds on the condition of my ovaries.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is not the right physician if the cause of your infertility is still unclear and if you want a protocol that is customized to your unique diagnosis. He does not do much in terms of work up and pushes hard for IVF as the first course of treatment even if underlying issues are still unclear. As a result, the protocol you're initially put on will not be tailored to you. If you feel strongly about using Dr. Kaplan (he is very nice and very warm) I can't stress enough how important it will be to advocate for yourself to do research on testing before starting your protocols. Despite the fact that he agreed with me (wholeheartedly) I had to ask for an ERA with only 1 embryo to transfer, I had to as for PGT testing, I had to ask for ICSI despite my husband's poor morphology. He has a cookie-cutter template and if you want a unique approach you will have to do the research and present it to him.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
As time went on with our treatment it became clear that Dr. Kaplan's drive for a successful outcome was related more so to volume of success vs. % of patients with good outcomes. When we initially met him he took the minimal amount of testing we had done to date at face value (labs for me and 1 SA for my husband). He quickly diagnosed our issue as MFI despite every single one of my ultrasounds having notes that stated both of my ovaries met the criteria for PCOS. He made no mention of this and made no adjustments to my protocol.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
When we came to Dr. Kaplan we believed our issue was MFI (poor morphology, good counts, and motility). We moved directly into two medicated IUIs. I am a hyper responder and got 3 follicles each cycle with just 5mg of Letrozole (he is not a Clomid fan). After both failed we moved to IVF. I did 21 days of birth control, 225 gonalF, and 75 menopur with an antagonist protocol. We did a Lupron trigger because my estrogen climbed very high and my retrieval yielded 40+ eggs. Only 14 were mature, 11 fertilized, 6 embryos and just 1 tested PGT normal. I believe this protocol was far too aggressive for a hyper responder like myself.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
There is a large staff at FCI and you rotate through whoever is on that day. Some are wonderful (Mimi, Caitlin, Jill) and some were just cold and came across as if you were inconveniencing them asking questions about triggers/labs/next steps (Donna in particular). They have a great system for asking questions in the portal and getting a quick response but it was very luck of the draw on how thoroughly your question would be answered. For example, in our first IUI after a monitoring appointment they just emailed me and told me to trigger and call for an IUI on a certain date - that was it. The front desk had no instructions when I called and I had to follow up and ask what the protocol was for the day of (my husband's sample, arrival time, would the Dr be there? - he is not).
Describe your experience with Fertility Centers of Illinois.
It's a massive operation. There are pros and cons to that. Pros: it's easy to get in for a generic appointment (monitoring, imaging, labs), the nurses respond within 30-60 minutes in the portal Cons: because it is so big and because they take on SO many patients it's clear that everyone who works there is stressed - they are rude and short with you off the bat which just adds to the stress of infertility. Billing is a nightmare and it often feels like the right hand isn't talking to the left.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
When our PGT results came in the lab tech called with the basic report. She was unable to go into any detail (egg quality report, sperm quality report) anything that would have alluded to the underlying cause which I understand. However, the only person FCI would allow to discuss those results with me was Dr. Kaplan and he did not have an appointment for 3 weeks. We had to wait, knowing that nearly all of our embryos were not viable, for 3 weeks to learn about what happened and what we could do next. We lost a month in our transfer as a result
0
Doctor
Brian Kaplan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 42 - 43
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
East Asian
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kaplan is a true expert in his field. He is honest and warm but will not tell you a story just to tell a story. He understands your heart's desire to have a child and knew that I wanted to give it my all during this journey. He also respected my religious outlook and faith, and he seems to appreciate all faiths...but he emphasized that he does only take patients to increase his numbers.
[Fertility Centers of Illinois is] Well organized and efficient. Scheduling coordinator responds quickly. Everyone communicates together and works as a team. The ultrasound nurses are patient, compassionate, thorough and informative. Ilynne and the team coordinated PGS testing with the genetic lab so smoothly and seamlessly. The embryologist Anna played a large role and was always so compassionate, thorough, responsive and timely.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I understand that I'm not the ideal patient. I have had 2 natural pregnancies and losses and advanced maternal age with diminished ovarian reserves. However, Dr. Kaplan remained positive for me and optimistic during my cycles. But also remained very honest. I appreciate the fact that Dr. Kaplan performs all his own retrievals and transfers with his team of embryologists in Highland Park. So the retrieval and transfer dates are set each month. So you can plan your life around those set dates. Dr. Kaplan is also creative in his treatments. He changed the protocol for my 2nd cycle to improve my #'s. He is creative and adjusts the medications depending on my response. Prior to my 2nd cycle, my blood tests showed that I was not ready to proceed with stimulation. I expressed that I was disappointed but he told me to return in a couple days to test again. My numbers improved slightly and he allowed me to proceed with IVF. I really appreciated that he just didn't cancel me and have me wait another month but was understanding and compassionate to give me a 2nd chance.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
You won't be able to see Dr. Kaplan often or hear from him directly, but you can trust his IVF coordination nurse Ilynne. Trust that he is reviewing your labwork and providing the best treatment even if you don't hear from him. If you have questions and need answers, be persistent with the nurses and they will communicate with Dr. Kaplan for you.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is a true expert in his field. He is honest and warm but will not tell you a story just to tell a story. He understands your heart's desire to have a child and knew that I wanted to give it my all during this journey. He also respected my religious outlook and faith, and he seems to appreciate all faiths. He does not focus on the statistics at his clinic because he genuinely wants to help couples become parents. We were nervous that the clinic would reject us due to our age, but he emphasized that he does only take patients to increase his numbers. We appreciate and have faith in his mission to help us. He is creative in his protocols for IVF stimulation and will adjust depending on your response. That shows me that he is personalizing his treatment for each patient hoping for the best outcome.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
1st cycle: Priming: Endometrin 3 times a day for 4 weeks prior to stimulation. Estrace pill once a day. Stimulation: 1) Follistim 450. 2) Menopur 150. 3) Microdose Leuprolide. 4) HCG. 5) Ovidrel trigger shot Retrieval: 10 eggs, 6 fertilized, 2 blastocyst sent for PGS testing. Both embryos returned as aneuploid. 2nd cycle: Priming: Endometrin 3 times a day and Estrace pill 1 times a day. Stimulation: Clomid for 12 days during stimulation. 1) Follistim 450. 2) Menopur 150. 3) HCG 4) Ganirelix 5) Ovidrel trigger shot Retrieval: 6 eggs. 3 fertilized. 3 blastocysts sent for PGS testing. All 3 returned as aneuploid. Awaiting to commence 3rd cycle. I also took the following OTC supplements: Prenatal Coq10 Ovasitol Probiotic Omega Fish Oil Vitamin D Magnesium/Calcium Melatonin Acupuncture and Yoga
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilynne McGovern)
Ilynne is sharp, smart, organized, attentive and the absolute best person to coordinate and manage your IVF journey. She has her team working efficiently. She always takes the time to call you and discuss with you when it is important. Several times I can tell she was talking to me from outside the clinic. That's how caring and attentive she is. She also responds by email and text which is so reassuring. She is a true expert in her field and is the perfect combination of business and medicine. I can tell that Dr. Kaplan and Ilynne are a phenomenal team together. The ultrasound nurses are also all rooting for you and that makes the journey a little better.
Describe your experience with Fertility Centers of Illinois.
Well organized and efficient. Scheduling coordinator responds quickly. Everyone communicates together and works as a team. The ultrasound nurses are patient, compassionate, thorough and informative. Ilynne and the team coordinated PGS testing with the genetic lab so smoothly and seamlessly. The embryologist Anna played a large role and was always so compassionate, thorough, responsive and timely. Their lab, aParentIVF lab (for embryo freezing, biopsy and sperm freezing) also worked efficiently and very responsive and helpful. They even helped to negotiate with the genetic lab. Only negative was that 2 of the phlebotomists talked down to me because I was wearing a mask during the covid pandemic and I had to explain to them that it was a layer of protection for both of us, just like how they're wearing gloves. (before the clinic required masks) Kind of funny how they were condescending and asked "what's with the mask" as a medical professional.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
For each cycle not covered by Insurance: Biopsy of embryo for genetic testing $2600, Freezing $1200, Thawing $200. Genetic Lab testing $2500. HCG Shots $700-800 Insurance Out of Pocket: $3k each year. 4 cycles retrievals covered by insurance. Vitamins/Acupuncture/Yoga out of pocket. $2k
10
Doctor
Brian Kaplan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
5
6
Age 34
2 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
If you are looking for a no-nonsense, fact based experience that gets results and don't need someone who is warm and fuzzy to deliver the good and bad news, Dr. Hirshfeld is a good option...I had diminished ovarian reserve and my husband had some motility issues. Dr. Hirshfeld prescribed some vitamins including Vitamin D and CoQ10 for each of us...I believe that Dr. Hirshfeld is well informed and I trusted her care. I wouldn't characterize her as a "warm" person, but rather she is straight to the point which for me was totally fine. I appreciated her direct answers, but I could see how some other women might need a warmer experience especially during such a trying moment in their lives.
She [nurse at Fertility Center of Illinois] spent as much time on the phone as I needed explaining in fine detail all of the next steps so that I could prepare my schedule and make sure we did everything correctly...The office has some issues. They felt unorganized and honestly is the reason I'm taking the time to write this review...we had a few issues with getting appointments set via the scheduler (Frank?) and also had an issue getting our final documents transferred to our midwives office when the time came.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I believe that Dr. Hirshfeld is well informed and I trusted her care. I wouldn't characterize her as a "warm" person, but rather she is straight to the point which for me was totally fine. I appreciated her direct answers, but I could see how some other women might need a warmer experience especially during such a trying moment in their lives.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
If you are looking for a no-nonsense, fact based experience that gets results and don't need someone who is warm and fuzzy to deliver the good and bad news, Dr. Hirshfeld is a good option.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
There is a slight "cattle being ushered through the field" feeling here. When we first came to FCI, I decided I didn't want to overwhelm myself with information from the internet and came to our first meeting(s) with no questions and an open mind. After some time, we felt like we were only being given the amount of information we needed at the moment, and after consulting with some other friends who had been through this process, we decided that we needed to be more pushy and advocate for ourselves harder. That resulted in a well planned out off-scheduled meeting with the doctor that was actually very helpful.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I had diminished ovarian reserve and my husband had some motility issues. Dr. Hirshfeld prescribed some vitamins including Vitamin D and CoQ10 for each of us. I was prescribed Letrozole for 5 days, then after an ultrasound confirming I had a viable follicle I used the Ovidrel trigger shot and then took Prometrium every evening following. We had one unsuccessful IUI, but we got pregnant on the second try. I used Prometrium every evening until I was 9 weeks. I am now 16 weeks pregnant.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Christina)
I was very happy to be under Christina's care. Our first week we were with someone named Marny who was not very organized and was not a good communicator. When Christina took over we were relieved. She spent as much time on the phone as I needed explaining in fine detail all of the next steps so that I could prepare my schedule and make sure we did everything correctly.
Describe your experience with Fertility Centers of Illinois.
This clinic seems somewhat unorganized. My nurse was really helpful in moving things along, but we had a few issues with getting appointments set via the scheduler (Frank?) and also had an issue getting our final documents transferred to our midwives office when the time came.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
My insurance is pretty good so much of my costs were covered. I think I only paid for the ultrasounds and the prescriptions. All in all, with two rounds of IUI I think we spent around $500. After the first unsuccessful IUI I did more research on IVF and that would have been considerably more, in the range of $5K-$8K, due mostly to the prescription drugs.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
The office has some issues. They felt unorganized and honestly is the reason I'm taking the time to write this review.
5
Doctor
Jennifer Hirshfeld-Cytron
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
6
8
Age 40 - 43
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
LGBTQ
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
There were times I felt like she [ Dr. Hirshfeld-Cytron] was more interested in my partner's fertility chances than my own because my chances of going through a successful egg retrieval were low... However, at a recent appoint in the last 6 months, I felt like she started to "click" with us a bit better and really understood that my wife and I are both going through the fertility treatments as patients who might both conceive and not just a carrier and supporter. We have been seeing Dr. H for nearly 3 years and will stick with her through the remaining pursuit to have a baby.
nursing staff [at Fertility Centers of Illinois] were attentive, responsive and knowledgeable. I felt confident in the information they were providing and knew I would always get a response if I emailed a question... is run very efficiently - this is both a strength and a weakness. The strength part of this is you can get the appointments you need to proceed with your treatments, while also working and living your life. The weakness is that this can sometimes feel like you are just a number they call to perform another procedure. There are also times when things are running behind (30 mins+) and there is no apology/explanation,
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Perhaps my opinion is schewed by the fact that both my wife and have each worked with Dr. Hirshfeld to try to get pregnant, and we have not yet gotten a healthy embryo to implant, but I often felt like I was a lower priority than my wife because my probability of producing healthy eggs was lower. This would manifest in time spent focused on my options during a consultation and how quickly she recommended moving on to only my wife attempting egg retrieval. However, at a recent appoint in the last 6 months, I felt like she started to "click" with us a bit better and really understood that my wife and I are both going through the fertility treatments as patients who might both conceive and not just a carrier and supporter. We have been seeing Dr. H for nearly 3 years and will stick with her through the remaining pursuit to have a baby. Despite some of the concerns I had about her interest in my fertility options (as opposed to my wife's), I trust her judgement and appreciate her compassionate approach to the ups and downs of the last couple of years. She also always took the time to explain the processes in great detail, in terms we could understand, was honest about the percentages of success for most procedures and took the time to answer questions.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Make sure she understands your family dynamic and that you ask questions if you feel unsure that all options have been explored or offered.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
There were times I felt like she was more interested in my partner's fertility chances than my own because my chances of going through a successful egg retrieval were low.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I started an egg retrieval cycle following standard diagnostic tests and consultation. IUI was not an option because of a blocked tube. My bloodwork and ultrasounds revealed that my estrogen levels were very low and only 1 follicle per ovary reacted to the drugs. Per this info, Dr. H said we could not go through with the egg retrieval. We are now working to use an egg donor, and I have completed a new round of ultrasounds and bloodwork to prep for this process. I am now on birth control pills to regulate my cycle while determine the egg donor and associated paperwork.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni and Dr. H's nursing staff were attentive, responsive and knowledgeable. I felt confident in the information they were providing and knew I would always get a response if I emailed a question.
Describe your experience with Fertility Centers of Illinois.
FCI is run very efficiently - this is both a strength and a weakness. The strength part of this is you can get the appointments you need to proceed with your treatments, while also working and living your life. The weakness is that this can sometimes feel like you are just a number they call to perform another procedure. There are also times when things are running behind (30 mins+) and there is no apology/explanation, or even acknowledgement that they are running behind. Efficient, but not always personal. However, when you need to go for an ultrasound and blood work each morning of a week, and you can get the appointment you need before work and are in and out in 30 minutes, generally you can count on FCI to make it happen. I also find that the nurses and office staff to do acknowledge any person accompanying a patient for treatment. In my case, my wife would be with me for many appointments (or I would go with my wife for appointments), and as the nurse or office staff would call your name to go to the procedure - they would never acknowledge or greet the non-patient. I find this odd, since in many, if not most scenarios, the non-patient is likely a partner or spouse, who feel every bit as much patient as the actual patient through this process.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
We are lucky that we have insurance that covers some of the costs associated with fertility, but only to a point and for so many attempts. I feel that the cost most glaring was tied to the storage of sperm and/or embryos. That was a significant cost for us during this process and it is not covered by insurance. This is especially difficult to get a large bill like that following an egg retrieval that results in abnormal embryos that need to be destroyed (or used in research). Long-term storage of embryos or sperm seems reasonable, but short-term storage while viability is determined seems unfair.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No comments as it is not relevant to my treatment to date.
6
Doctor
Jennifer Hirshfeld-Cytron
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
0
10
Age 33
1 Egg Freezing
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Lawyer
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
After 7 weeks of Dr. Alvarez and Rebecca [Dr. Alvarez's nurse] and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice...I never proceeded with a cycle with Dr. Alvarez because the simple process of ordering prescriptions was never able to be completed...The whole experience made me feel like an inconvenience to them, not like a patient....
Now that I've switched to Dr. Kaplan [at Fertility Centers of Illinois], I find that communication is excellent, appointments occur on time and are very efficient, things are easy to schedule, and they make everything easy to understand...After 7 weeks of Dr. Alvarez and Rebecca and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice. His nurses got me completely squared away within 36 hours of my first appointment with him, and I started my cycle just a week later.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Things with Dr. Alvarez started out well. We had an initial consult during which he was empathetic, patient, and detailed in explaining what next steps would be given that my diagnosis of diminished ovarian reserve probably came as a shock at my age. We then ordered some testing and he walked me through the results and my options in a follow up conversation in a thoughtful and sensible way, making sure I had no questions. That's where the good experience ended. Separately, in the nursing section, I provide detail on what happened over the next five weeks with his nurse. Working with her for over a month, I couldn't get the requisite attention from her to even successfully order the prescriptions necessary to accomplish the egg retrieval, and missed two opportunities for egg freezing cycles in the process. At this point, I decided to loop in Dr. Alvarez. In a telehealth appointment, I explained to him everything that had happened with Rebecca, his nurse, and told him it had been 5 weeks just trying to get medications ordered and I was losing faith in their ability to oversee a complicated and time sensitive process. He had emphasized that time was of the essence for me to do this freezing procedure and so I asked for his help in giving Rebecca more supervision and making sure we were able to proceed. Although I made it clear that I felt my experience with her went beyond the typical complicated insurance dance of fertility treatment, which I was familiar with and knew what to expect, he did not seem willing to accept that Rebecca had done anything wrong. He excused Rebecca's inattention to detail and lack of responsiveness by explaining that they have many patients to balance and that insurance can be complicated so hiccups are to be expected. He explained Rebecca's perspective to me, which was that everything had been lined up and ready to go for weeks and she didn't know why I was saying that there was a problem. I encouraged him to look at the messages we had traded back and forth, which he has access to, as well as the record of the prescriptions she'd called in for me and what she hadn't called in, to see that her version of events was clearly not supported by the facts. He continued to resist any implication that the delays in my treatment were somehow Rebecca's or his fault, or that any mistakes had been made so far, although he did admit that he was concerned that at one point she had lied to me about having done a task I asked her to do, which she had not done. I began to feel like his priority was in protecting himself and Rebecca, not providing quality care to me particularly in light of the time sensitive nature of my diagnosis. During this appointment I also asked him a medical question about what could have caused my diagnosis. He at first gave me a very confident answer, however, moments later, he interrupted my response to that answer and said that he was just now looking at some medical articles online that indicated that actually maybe the answer was more nuanced than what he'd said moments before. I was a bit unnerved that he would answer so confidently if he wanted to do some research, instead of simply saying that he needed to look into it and get back to me. My problems with Rebecca continued for another two weeks after I looped in Dr. Alvarez, and I describe those further details below in the nurse section. If Dr. Alvarez did discuss with her and intervene, it did not have any obvious impact on Rebecca's ability to run things to ground effectively, and he never followed up with me to see if we were ready for a cycle or if things had improved. After 7 weeks of Dr. Alvarez and Rebecca and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice. His nurses got me completely squared away within 36 hours of my first appointment with him, and I started my cycle just a week later. I only mention that to underscore the point that what I experienced with Dr. Alvarez and Rebecca was truly not typical and went beyond the normal insurance dance with infertility treatment. The whole experience made me feel like an inconvenience to them, not like a patient.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Go to Dr. Kaplan instead.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
See further comments below.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I never proceeded with a cycle with Dr. Alvarez because the simple process of ordering prescriptions was never able to be completed.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Rebecca)
After my initial consult and blood work with Dr. Alvarez, I was handed over to his nurse, Rebecca, who was to submit prior authorizations to my insurance and get prescriptions ordered. First, she told me that my insurance company needed me to call them to provide my insurance card information to them. When I called the insurance company, they had no idea what I was talking about or why she had told me to do that. Then, she failed to submit a prior authorization for one of my medications after being reminded twice to do it, and when she finally submitted it, she accidentally submitted two, one of which was incorrect, and asked me to call my insurance and correct it, which they wouldn't accept since such an order has to come from a medical professional. When two of my prior authorizations were denied, I asked her to submit the appeal paperwork that the insurance company was requesting as the insurance agents explained that I did meet the qualifications for coverage but had to submit some extra paperwork explaining the grounds for which I qualified for coverage. She told me she submitted it and I should hear back from my insurance company soon. 10 days later I learned that she had not submitted it at all when I called my insurance company to request a status update. Meanwhile, I'd had a blood test and other testing done a month prior that I hadn't gotten results for. I asked her to release them to me, and she did, with no interpretation whatsoever, no reference ranges for normal values, etc. At that point, it had been five weeks of going back and forth with Rebecca and we still didn't have my prescription situation ironed out with either the pharmacy or my insurance company. I looped in Dr. Alvarez at that stage as noted above. I then coordinated with my insurance company on my own and sent Rebecca extremely detailed instructions on what to send in respect of my appeals and where and how to send it in (fax). She sent me a message the next day saying that the insurance company wouldn't accept the appeal over the phone so she didn't know what to do, which was frustrating since I had done all the legwork and provided her with instructions to make the process as easy as possible on her, and had just told her as part of those instructions that they needed it by fax. A week later, she told me she successfully submitted the appeals. I asked her to send me a copy of what she sent in. When she sent it to me, it was completely non-compliant with what my insurance company required and did not reflect any of the instructions I had given her in terms of what should be included in the letter. Further, I called my insurance company two days later to find out how to proceed, and they said she had never even sent it, although she said she had. This was now the second time she had told me she filed something that she didn't actually file. I redrafted the letter for her, asked her to have Dr. Alvarez sign it, she said she would ask him. She then stopped responding to my messages altogether, and I never heard from her or Dr. Alvarez again. At this point, it had been 7 weeks of this, and as noted above, I switched to Dr. Kaplan and had a great experience.
Describe your experience with Fertility Centers of Illinois.
This Clinic is fantastic. Now that I've switched to Dr. Kaplan, I find that communication is excellent, appointments occur on time and are very efficient, things are easy to schedule, and they make everything easy to understand.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
See above - all of my issues were due to Rebecca, Dr. Alvarez's nurse, and Dr. Alvarez. Dr. Kaplan and his nurses, and everyone else at FCI, have been absolutely delightful to work with.
0
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
5
6
Age 40
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Consultant
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Sipe can be considered a nice, caring, friendly, knowledgeable fertility doctor. Many patients believe he's amazing and dedicated to helping them become pregnant. However, this doctor didn't show that same dedication, compassion, hope, and heart for wanting to help me become pregnant. It's hard to ever meet or have an appt with Dr Sipe unless you have surgery or a procedure scheduled, especially during the Covid years. Dr Sipe acted like it was an inconvenience to have a phone call. He doesn't accept email either from patients even though the company newsletter encouraged emailing your doctor. I did have a couple Zoom video calls that included nice conversations with the doctor, but I do not feel this platform is the same kind of connection
I didn't have the chance to meet the nurses that emailed or called about test / lab results [from Fertility Centers of Illinois]. They only communicated with me via the portal and phone calls. Usually, I was contacted by a nurse by late afternoon for certain results and then instructions provided if necessary. Other nurses / techs handled doing the ultrasounds and blood draws and were kind in person. There are not enough nursing staff to handle the number of patients under FCI care. Several nurses moved on during t
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr Sipe can be considered a nice, caring, friendly, knowledgeable fertility doctor. Many patients believe he's amazing and dedicated to helping them become pregnant. However, this doctor didn't show that same dedication, compassion, hope, and heart for wanting to help me become pregnant. It's hard to ever meet or have an appt with Dr Sipe unless you have surgery or a procedure scheduled, especially during the Covid years. Dr Sipe acted like it was an inconvenience to have a phone call. He doesn't accept email either from patients even though the company newsletter encouraged emailing your doctor. I did have a couple Zoom video calls that included nice conversations with the doctor, but I do not feel this platform is the same kind of connection as an in-person or phone call consult. I didn't feel as much compassion was given towards myself and my file in the same way as other content patients. Dr Sipe chose to not listen to comments about issues with how the office staff communicated and handled paperwork with some of the patients, which I believe he should have stepped up to assist his staff to manage. One positive mention is that I felt cared for and safe having surgery done by Dr Sipe. The nurse anesthetist Dan did a great job administering anesthesia also. One great day of care can't replace or make up for the many days of various communication and paperwork issues that occurred with some of his staff on my file. Dr Sipe should have some respect of his patients' honest truths, as several of my file's issues and the treatment of some staff towards me were presented to Dr Sipe and dismissed.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
My advice for prospective patients of Dr Sipe is to only have a consult if you have a healthy body in general. Write down all your questions in advance of your consult because he’s very hard to reach, as you’ll mostly be having communication with his nurses and office staff. During the consult, make sure to find out exactly the type of other doctor appointments and prerequisites required (ex: a primary care physical, mammogram, or missing shots) from the doctor in order for him to allow you to do the fertility treatments and when appts need to be completed. Write this info down. Otherwise, his staff do not provide a worksheet of medical prereqs needed and this will take precious months of your time. Advise the doctor the qualities you need as far as dedication and caring toward your goals, and not the goals that influence the office pregnancy stats. Encourage this doctor to not play the wait-and-see game when it comes to deciding on IUI or IVF protocols / plans. Be prepared to do extra outside office work for his staff on your own time, especially if you're having records transfered there because the office staff misplaces records and signed docs often.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Several issues with FCI keep continuing thru the years which make a patient feel like a number. Before Covid the waiting rooms did look like a baby making factory, as others have noted, because they were packed. With the Covid 2020 year, each patient does not see that many other patients due to social distancing while waiting for appts. There are not enough staff to handle the number of patients under FCI care. Several nurses moved on during the Covid 2020 year to work at other medical places, thus making some current nurses and techs overwhelmed. It's hard to ever meet with your doctor or be allowed a phone call with them, unless you have surgery or a procedure. This means there isn't enough personal connection if phone calls and emails are not allowed with the doctors. Zoom video calls do not feel like the same kind of connection as an in-person or phone call consult. Patients who went to FCI a few years ago and came back for a second sibling cycle in 2020 stated in online groups they were upset that the personal connection was lost due to having to connect thru the portal and not via regular emails or phone calls. There is also an outsourced third party billing team that can't handle mailing bills to all the patients' addresses. Some patients get called a liar when staff call just days before surgery or a procedure demanding payment even though bills were not received. They need to stop using their third party outsourced billing team because it's causing problems that FCI prefers to not address. One positive mention of FCI is that I felt cared for and attended to by the doctor and O.R. staff on surgery day; plus the O.R. clinic appeared to run smoothly. Sadly, there are many other days of the year where I felt some of their staff didn't show compassion and kindness towards me. One great day of care can't replace the other hundred plus days with poor communication, blame to the patient, and needing to take care of paperwork issues that should fall under their staff responsibilities.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I had the hysteroscopy surgery in summer to remove uterus polyps. Then we moved towards an IUI due to low egg reserve. It wasn't until the winter months when my body was ready for the IUI due to a few setbacks, so the initial protocol was changed. The IUI protocol changed into doing Follistim injections for several nights plus oral Letrizole for five days instead of doing Estrogen priming first. This plan didn't work and the cycle was canceled, so now I am focused on Estrogen priming first.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Abby, Ashlie, and Christina)
I didn't have the chance to meet the nurses that emailed or called about test / lab results. They only communicated with me via the portal and phone calls. Usually, I was contacted by a nurse by late afternoon for certain results and then instructions provided if necessary. Other nurses / techs handled doing the ultrasounds and blood draws and were kind in person. There are not enough nursing staff to handle the number of patients under FCI care. Several nurses moved on during the Covid 2020 year to work at other medical places and the remaining nurses seem overwhelmed. There are also communication and kindness issues with some nurses plus staff delaying responses and providing some unkind, dishonest comments they made to the doctor on myself and other patients. Patients should be allowed to voice an opinion to staff without being blamed for providing the truth on issues and then have unpleasant attitudes directed at them. As other patients have mentioned, I too can confirm that patients need to micromanage staff as paperwork is constantly getting misplaced. The nurses and office staff choose to place blame on many patients several times, and even claimed my signed docs went missing when I emailed them to a nurse who requested them. The nursing staff and director also can't keep up with scripts and do not focus on details when contacting the Walgreens pharmacists, which then results in meds not getting shipped during a cycle.
Describe your experience with Fertility Centers of Illinois.
Some strengths include many knowledgeable doctors to choose from, several locations, fairly easy to schedule monitoring appts, and the O.R. ran smoothly the day of my surgery. Zoom video calls are the norm for consults since Covid. Emails are frowned upon and communication is mostly done thru the portal. Though, nurses do sometimes call for certain ultrasound and lab results. Weaknesses include waiting several weeks or months for a doctor consult, doctors not accepting email from patients, documentation issues, billing issues, and staff causing unnecessary issues by not providing detailed info when calling Walgreens Alliance which leads to meds not shipping to patients’ homes in time for their cycle. Documentation issues and misplaced paperwork happen with many patients. There are transferred records and other signed document forms that get misplaced even when they are emailed and/or sent on disk. There were times I didn't feel as much caring given towards myself and my file in the same way other patients described their caring, involved doctor who worked diligently to help them get pregnant. Not all patients receive equal care, kindness, and compassion from staff. The in-house billing team is slow with insurance approvals and answering cost questions when they should be known. Therefore, I would encourage new patients to seek out all possible treatment, labs, analysis, and ultrasound cost options upfront. Patients should be provided the self-pay costs upfront without having to request or beg for this info, no matter if they have diagnostic and/or fertility insurance coverage.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
I had to pay approx. $2400 total to FCI over the course of the year for blood labs and ultrasounds, using insurance. I paid Labcorp, which bills separately for genetics testing, the cost of $331 for the blood draw done at FCI. Then I paid $1700 to FCI plus $546 anesthesia costs to Lakeshore Anesthesia for my hysteroscopy, with my PPO plan. Since I met my deductible by the time of the IUI cycle, I didn’t have to pay for the Follistim injectable meds. However, if I had attempted the IUI four months earlier Walgreens Alliance were going to charge $2600 for the first two Follistim vials shipped and then remainder vials shipping would be free since the deductible would have then been met. My cycle was canceled halfway thru, but my insurance would have paid for IUI costs since I met the deductible.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
Plenty of issues, of which many were preventable, occurred at FCI. ***Staff misplaced the records transferred into FCI several times; Poor communication between nurses / director when they were looking for signed docs another nurse received in her files, yet I was blamed; Staff blaming patients for billing and/or paperwork issues when it's clearly related to office run issues; Billing / Finance team didn't provide self pay costs upfront; 3rd party billing team didn’t mail bills for months yet it somehow was my fault; Office didn't provide a written list of prerequisite other medical appts along with timeline; Staff didn’t want to contact Walgreens pharmacy for vaccine proof; Fertility med script issues with Walgreens Alliance being able to handle scripts and shipping on time due to FCI med staff not paying attention to details thus resulting in delayed shipping; doctors / staff don't show compassion and helpfulness to all patients equally Patients should be able to voice honest opinions and truths without being silenced and disrespected. Patients do speak to one another online and know these mentioned issues.
5
Doctor
Christopher Sipe
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
9
8
Age 35 - 39
4 IUI
1 Egg Freezing
Donor Sperm
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Hirshfeld took the time to listen to my story and address my concerns. She provided facts and research while answering my questions. She adjusted my treatment plan after failed attempts. She was clear and precise. ... Visits with Dr. Hirshfeld were to the point but yet I never felt rushed when in a consultation. She was always willing to explain and answer questions.
Strengths [of FCI]: knowledgeable and kind Weaknesses/Concerns: I was called and told I was not pregnant before I even completed an IUI. The 2nd IUI I had a young nurse being supervised and told what to do performed the insert and messed up on clamp and then said “oh no” when pulling out the cath. Saying some may have come out. ... They [nurses]responded quickly to the email portal and always willing to call back in timely manner when questions needed answering
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld took the time to listen to my story and address my concerns. She provided facts and research while answering my questions. She adjusted my treatment plan after failed attempts. She was clear and precise.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Be prepared with questions; as she can not help you if she doesn’t know your concerns.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Visits with Dr. Hirshfeld were to the point but yet I never felt rushed when in a consultation. She was always willing to explain and answer questions.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I began my journey a few years ago with the hopes of preserving my eggs for future use. I went through hormone shots to increase the number of follicles. And now have 6 eggs in freezer. About a year ago I went back to start my journey to motherhood. At that time my bloodwork came back that my thyroid levels were to high so was put on medicine. She then did the saline ultrasound and told me I had polyps within my uterus. I would then have surgical procedure to have them done. I was given a vaginal pill to thin my lining the morning of the procedure within 1 hr I was having every side effect I could related to that drug. They took me back flush my iv to clear the drug and then put me under. Before the surgery I was told it would be 15mins but 4hrs later i was able to go home. (partially cause of all the allergic reaction). Originally they said they would scrap the fee polyps but when I woke up I was told there were way more then they thought so they performed a full D&C. A few months later I decided to pick a sperm donor and start the iui process. The 4 trials I always took clomid the first 2 were same dosage the 3rd time she up’d the dosage and the 4th she added a hormone shot.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
They responded quickly to the email portal and always willing to call back in timely manner when questions needed answering
Describe your experience with Fertility Centers of Illinois.
Strengths: knowledgeable and kind Weaknesses/Concerns: I was called and told I was not pregnant before I even completed an IUI. The 2nd IUI I had a young nurse being supervised and told what to do performed the insert and messed up on clamp and then said “oh no” when pulling out the cath. Saying some may have come out.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
IUI treatments monthly roughly cost me $1500 out of pocket after insurance.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Provided conflicting information
9
Doctor
Jennifer Hirshfeld-Cytron
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
8
Age 31 - 32
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr Rogers always did her best to make the process as easy as possible for us including helping us complete appointments locally as we do not live in the same town as the office. Sometimes medical explanations were too technical which was difficult to understand but she always did her best to explain further when probed. ... Dr Rogers did well to talk to us as long as we needed and we never felt rushed off the phone or out of the office. She always answered any questions we had and even called us personally after our miscarriage.
The billing department is a mess. I would get charged differently each time I went to the office and staff were difficult to get a hold of. Bills were never itemized so it was hard to find out what you were getting billed for and multiple bills were sent for the same appointment. The centers were accommodating to get monitoring appointments in over the weekends or near holidays which was appreciated. It was very difficult to get a hold of staff on the weekend if there was an issue after getting weekend monitoring results.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr Rogers always did her best to make the process as easy as possible for us including helping us complete appointments locally as we do not live in the same town as the office. Sometimes medical explanations were too technical which was difficult to understand but she always did her best to explain further when probed.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I would tell a prospective patient of Dr Rogers to keep asking her questions, she will answer and she is genuine.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rogers did well to talk to us as long as we needed and we never felt rushed off the phone or out of the office. She always answered any questions we had and even called us personally after our miscarriage.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I used protocols using Gonal-f, Menopur, Ganarelix, Omnitrope, letrizole, progesterone injections, estradiol, estrogen patches, as well as hcg injections. My first cycle produced upwards of 25 eggs with slight hyper-stimulation of the ovaries. The second retrieval focused on egg quality rather than quantity which produces around 15 eggs. Genetic testing was done on all cycles and only 2 embryos on each cycle made it to the 5th day. Only one in each cycle was genetically normal.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amanda Dutt)
It was very difficult to get a hold of the nursing staff, specifically via the patient portal. Many times staff were irritated with me when my local office did not fax results to them, which was obviously not in my control. Often times when I had questions I was rushed off the phone by the nurses or I was talked down to by staff. It was difficult to get medication protocols with enough notice to order more medication when necessary. Nursing staff were not accommodating when I was out or running low on medication after they changed dosages last minute, even though the amount ordered was given to the pharmacy directly by the nursing staff so the amount was not A mistake on my part.
Describe your experience with Fertility Centers of Illinois.
The billing department is a mess. I would get charged differently each time I went to the office and staff were difficult to get a hold of. Bills were never itemized so it was hard to find out what you were getting billed for and multiple bills were sent for the same appointment. The centers were accommodating to get monitoring appointments in over the weekends or near holidays which was appreciated. It was very difficult to get a hold of staff on the weekend if there was an issue after getting weekend monitoring results.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$35,000 for two cycles (retrieval’s, transfers, medication, monitoring, testing)
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I never had multiple embryos available to transfer.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Centers of Illinois.
On 1-2 occasions results were not provided until the next day, however, this was very infrequent.
9
Doctor
Allison Rodgers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Unsuccessful
9
9
Age 38 - 43
1 IUI
1 IVF
Male Factor
Other
Income $100K - $199K
Lawyer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He is very busy and not very accessible; most communication is done through the nurses [FCI]. But otherwise we had no complaints about working with Dr. Sipe. He was warm, funny, and direct, which was what we wanted. He was never pushy or judgmental, just laid out the options and the odds and left it to us to make the decisions. ...
We weren’t turned off by the high volume of the practice [FCI] and appreciate that they were up on the latest tech and advancements. They certainly have plenty of real case experiences to learn from. It’s far from small or intimate in terms of the experience, but it was fine for our needs. ... very high patient volume. That makes it convenient in terms of lots of appointment slots available, but don’t expect a lot of contact or communication with the doctor.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is very busy and not very accessible; most communication is done through the nurses. But otherwise we had no complaints about working with Dr. Sipe. He was warm, funny, and direct, which was what we wanted. He was never pushy or judgmental, just laid out the options and the odds and left it to us to make the decisions.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Take notes during your consult because he goes over things pretty fast and the clinic doesn’t provide a lot of written summaries.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
He explained everything clearly and honestly, without sugar coating.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I’m not sure what this question is asking. First we tried IUI 2 or 3 times in early 2015, then changed to egg retrieval and fresh embryo transfer. My protocol included intramuscular injections of progesterone. That led to a single live birth. We tried a frozen embryo transfer in early 2020 with the progesterone IM injections, as week as pills, patches and suppositories. Although my lining ended up at 10 mm, which was good, and everything looked good with the embryo after thawing, sadly this transfer resulted in a negative pregnancy test.
Describe your experience with Fertility Centers of Illinois.
It’s a baby factory, with very high patient volume. That makes it convenient in terms of lots of appointment slots available, but don’t expect a lot of contact or communication with the doctor. We weren’t turned off by the high volume of the practice and appreciate that they were up on the latest tech and advancements. They certainly have plenty of real case experiences to learn from. It’s far from small or intimate in terms of the experience, but it was fine for our needs.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
The first round of IVF was covered by my insurance so our total costs including drugs ended up being about $6000. The frozen embryo transfer in 2020 wasn’t covered by insurance. They charged us $2575, not including drugs or out-of-state monitoring.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
The doctor initially told us in 2015 that they’d recommend transferring two embryos, on the day of, Dr.Sipe switched to recommending a single transfer. When we did the frozen transfer in 2020, he again recommended transfer of one.
9
Doctor
Christopher Sipe
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
8
Age 35 - 36
3 IUI
1 IVF
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I loved working with Dr. Sipe because he has a great personality, doesn’t sugar coat things and tells you his honest opinion, and gives you information to help guide you to make a decision. He doesn’t push you one way or another. ... I went through 3 IUI cycles with clomid and they were unsuccessful. ... He is changing protocol for our next retrieval and we will be getting started as soon as the covid restrictions are lifted.
Clinic [FCI] operates mostly on time but sometimes falls behind with appointments. Expect to have a wait just to be on the safe side, some days longer than others. ... The clinic has kept us very informed as far as what their plans are with covid going on. ... Communication is great between their team members but be sure to ask questions during treatment. Their portal communication has been helpful since they have limited office hours.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I loved working with Dr. Sipe because he has a great personality, doesn’t sugar coat things and tells you his honest opinion, and gives you information to help guide you to make a decision. He doesn’t push you one way or another.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Be your own advocate and ask questions when needed.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Lots of patients being treated at the office and sometimes different nurses would call back with results. But Dr. Sipe always treated us like a human instead of a number in all of his consults.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I went through 3 IUI cycles with clomid and they were unsuccessful. He gave me the option of doing another IUI with a 10% chance of success or IVF with 50% chance of success. I chose to go with IVF and had a failed fresh transfer and have no embryos left. He is changing protocol for our next retrieval and we will be getting started as soon as the covid restrictions are lifted. The clinic has kept us very informed as far as what their plans are with covid going on.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia)
Patricia is my favorite nurse at the clinic. She showed compassion, gave me lots of information, and took her time answering all of my questions. The other nurses were good but Patricia is the best in my opinion.
Describe your experience with Fertility Centers of Illinois.
Clinic operates mostly on time but sometimes falls behind with appointments. Expect to have a wait just to be on the safe side, some days longer than others. Communication is great between their team members but be sure to ask questions during treatment. Their portal communication has been helpful since they have limited office hours.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Costs seemed the same as other clinics from the other ladies I have talked to. I have had no problems with the billing department.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe felt that with my age and other factors, the risk of multiples was not worth the benefit of transferring more than one embryo. I agreed with his assessment.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
The dosage of clomid was incorrect for my second round of IUI. The doctor had planned on increasing the dose from 50mg daily to 100mg daily, but the Rx sent to the pharmacy was for 50mg. Since it was a weekend, they were not open for phone call questions so I ended up taking the lower dose for a few days until I could call on Monday. I was going to page the on call nurse but I was afraid I would get charged extra for paving on a weekend. In hindsight, I should have paged.
9
Doctor
Christopher Sipe
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
10
10
Age 37 - 39
2 Egg Freezing
IVF
Donor Sperm
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Kaplan explains everything very thoroughly. He also has a calming presence to him that helped me feel comfortable. I appreciated how he took my input into account. I had started my cycle before Shelter in Place went into affect. Dr. Kaplan called me and we talked - for a long time - about options (keep going or stop cycle) and he allowed me to feel empowered. Sadly my embryo did not take, and again he took his time talking and checking in. I felt very cared for and in the end felt a lot better about what happened.
The clinic [FCI] was great. They are very efficient and caring. I did not have long wait times or anything. I thought they handled my care during the COVID times very well. I felt safe and cared for. The only minor issue I had was that when they called with results of my embryos, I felt a little rushed and wasn't given enough time to ask questions.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan explains everything very thoroughly. He also has a calming presence to him that helped me feel comfortable. I appreciated how he took my input into account. I had started my cycle before Shelter in Place went into affect. Dr. Kaplan called me and we talked - for a long time - about options (keep going or stop cycle) and he allowed me to feel empowered. Sadly my embryo did not take, and again he took his time talking and checking in. I felt very cared for and in the end felt a lot better about what happened.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Take your time and ask all the questions. You are not inconveniencing him, so don't rush things.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I felt well cared for by Dr. Kaplan and his team. His nurses were always in contact with me and checking in on me. When my pregnancy didn't take, Dr. Kaplan called and spoke to me at length - helping me immensely.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
For my IVF I used shots and medication. I had progesterone shots that I needed help with due to having to put them in my bum. The stomach shots weren't bad. It was all based on my personal information.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Whitney)
Everyone from OVA to FCI- Highland Park are amazing. They are so compassionate and helpful. I could not go through this without them. Its like working with friends.
Describe your experience with Fertility Centers of Illinois.
The clinic was great. They are very efficient and caring. I did not have long wait times or anything. I thought they handled my care during the COVID times very well. I felt safe and cared for. The only minor issue I had was that when they called with results of my embryos, I felt a little rushed and wasn't given enough time to ask questions.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I was able to setup a payment plan for the egg retrievals and IVF. Medication for egg freezing was paid out of pocket, but I got a group deal. IVF medication was covered by insurance and the clinic helped me facilitate getting those.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We only did one embryo, but I am going to ask about doing two next time to increase my chances.
10
Doctor
Brian Kaplan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2020, Successful
10
10
Age 38 - 41
1 IUI
2 IVF
Unexplained
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Hirshfeld-Cytron] may not come off as the warmest doctor at first, but she is very caring...We moved on to IVF with PGS testing...We retrieved 18 eggs, five made it to day 5, and two were normal after testing. We transferred one and did progesterone shots, but lost the pregnancy around 7-8 weeks for unknown reasons. We transferred the second embryo and had a successful pregnancy...We had ICSI done for all of our retrievals
FCI has been very organized, quick with scheduling, and easy to work with. I've been able to get appointments easily and different locations communicate with each other well. Our financial counselor could be better in explaining items or having patience when we ask questions...Everyone else from nursing staff and front desk to embryologists and surgical staff have been wonderful.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld-Cytron has been very straightforward in her communication with us. She made time for us during our first consultation to ask any questions and she honestly laid out potential plans for treatment, as well as expectations. She doesn't over promise, but is very truthful in what to expect from treatment cycles. She may not come off as the warmest doctor at first, but she is very caring. She always has clear communication every step of the way so I've never felt in the dark or unsure about next steps. Everything has been laid out for us in exact terms. She has performed the majority of my procedures and I've always felt like I was in good hands with her. I left my first consult feeling like she was the right choice and haven't changed my opinion of her in four years. She has been sympathetic to our losses, and has celebrated in our success. We have done an IUI, egg retrievals, PGS testing, hysteroscopy and embryo transfers with her. I've felt safe and empowered in her care. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I would say to prepare to receive honest answers and information from her, even if it isn't always easy to hear.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I feel she has been honest about what to expect. She was willing to let me make the decision on whether or not to have a second IUI cycle or move to IVF. She has answered any questions we've had. She was sympathetic when we had miscarriages.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I have had an IUI cycle using Clomid and a trigger shot. This cycle resulted in a miscarriage due to abnormal chromosomes. We moved on to IVF with PGS testing. I had an egg retrieval using Follistim, Menopur, Ganorelix, and Dexamethasone. We retrieved 18 eggs, five made it to day 5, and two were normal after testing. We transferred one and did progesterone shots, but lost the pregnancy around 7-8 weeks for unknown reasons. We transferred the second embryo and had a successful pregnancy. We are trying again and did a second egg retrieval using the same protocol. We retrieved 17 eggs, six made it to day 5, and 2 were normal. We had ICSI done for all of our retrievals. Our transfer is now on hold due to COVID-19.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon, Samantha)
We've had a few nurses and they have all been great. They communicate very well and are understanding. They respond the same day and everything has been very organized. When we had a loss, our nurse at the time, Shannon, was very caring and warm.
Describe your experience with Fertility Centers of Illinois.
FCI has been very organized, quick with scheduling, and easy to work with. I've been able to get appointments easily and different locations communicate with each other well. Our financial counselor could be better in explaining items or having patience when we ask questions, but she has been the only one that stands out. Everyone else from nursing staff and front desk to embryologists and surgical staff have been wonderful.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Our most recent egg retrieval, ICSI, prescriptions was about $10,000 out of pocket even with good insurance that has a fertility benefit. Our genetic testing was about $5,000.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because we did PGS testing on our embryos, our clinic will only transfer one embryo since it would not increase the odds to do more than that. Dr. Hirshfeld-Cytron also went over the risks of multiples.
10
Doctor
Jennifer Hirshfeld-Cytron
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2020, Successful
10
10
Age 34 - 38
2 IVF
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
One thing I really appreciated Dr Hirshfeld recommending was to have a laparoscopy for endometriosis AFTER my egg retrieval. This both minimized the potential impact of the lap on my ovaries/fertility, and meant the lap would be done right before my frozen transfer - maximizing the benefit of the lap for implantation...Dr. Hirshfeld consistently has taken the time to ensure I receive all the information I need to make an educated choice, has answered all my questions, and given me direct, evidence-based guidance. I always felt she was listening to me, taking my concerns seriously, and giving me the best recommendations with the information she had available.
What I love about FCI [Fertility Centers of Illinois] is that you get both the personalized experience of going to a smaller clinic due to FCI being divided into multiple satellite clinics, and also the practical benefits of a very large clinic...I specifically sought a clinic that used eSET for younger women...Egg retrieval - $9800 FET - $3500 Cryopreservation - $1525 Embryo biopsy - $2600
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld is compassionate, personable, and an effective communicator. But most importantly to me, I felt that out of all the doctors I consulted with before beginning IVF, she was the most professional and practiced using the most up to date and evidence based practices. She was always willing to provide education when I had questions, and made recommendations that were direct and appeared to be based on current science and good sense. I always felt I could trust her guidance - a really important thing in this confusing, emotionally trying process.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Come ready with your own research and questions! She will take you seriously and the more you bring to the table, the more you will get out of the process. Dr. Hirshfeld isn’t likely to automatically recommend every additional test and intervention under the sun, but will point you in the right direction about what would be helpful for your situation, and what may not.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld consistently has taken the time to ensure I receive all the information I need to make an educated choice, has answered all my questions, and given me direct, evidence-based guidance. I always felt she was listening to me, taking my concerns seriously, and giving me the best recommendations with the information she had available.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
One thing I really appreciated Dr Hirshfeld recommending was to have a laparoscopy for endometriosis AFTER my egg retrieval. This both minimized the potential impact of the lap on my ovaries/fertility, and meant the lap would be done right before my frozen transfer - maximizing the benefit of the lap for implantation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle at Tinley Park)
I just loved working with Michelle. She was so communicative, reliable, and compassionate during a trying process.
Describe your experience with Fertility Centers of Illinois.
What I love about FCI is that you get both the personalized experience of going to a smaller clinic due to FCI being divided into multiple satellite clinics, and also the practical benefits of a very large clinic. For example, costs were lower than other clinics because the expensive overhead costs (embryology lab, surgical center, etc) are absorbed by having a large number of patients served there. There is also the advantage that with many clinics, the providers have access to other fertility professionals for consultation - empowering the doctors to remain well informed and to have assistance for challenging cases.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Egg retrieval - $9800 FET - $3500 Cryopreservation - $1525 Embryo biopsy - $2600
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I specifically sought a clinic that used eSET for younger women (as I was) - this was one of the reasons I was drawn to FCI and Dr. Hirshfeld over other clinics in the area.
10
Doctor
Jennifer Hirshfeld-Cytron
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
4
4
Age 34
2 IVF
Unexplained
European
Income $200K - $499K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I did speak with Dr. Rapisarda he was very kind, but could never answer questions or give me the guidance I was looking for...We tried ~5 separate times for an FET and the doctor barely made any changes to my protocal that clearly was not working...was very kind and compassionate. He listened, but he did not give me enough details on my treatment...I had multiple cancelled FET's due to thin lining, and not one time did I receive a call from the doctor.
I always felt like I was bothering the nursing staff [at Fertility Centers of Illinois]. When I called, they sounded annoyed when answering the phone. When I got results, if I asked a question, they sounded annoyed. The nursing staff is clearly overworked...Monitoring was a well-oiled machine, but sometimes long wait times. There were at least 30 people waiting for monitoring each time I went...There are too many patients. You see a different ultrasound tech, blood work tech, talk to different people always. No one knows you and your troubles. The nurses, nor the doctors can truely care because they have too many other patients.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda was very kind and compassionate. He listened, but he did not give me enough details on my treatment. On my first IVF cycle, the dr. nor the nurses showed me how to do my injectable meds. I had multiple cancelled FET's due to thin lining, and not one time did I receive a call from the doctor. Only from the nurse, who always gave me the feeling that I was bothering her. We tried ~5 separate times for an FET and the doctor barely made any changes to my protocal that clearly was not working.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Be your own best advocate. Document everything.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
I felt like a number because of the clinic, not the doctor. I was treated with the dr for a year and only saw him 3-4 times. When I did speak with Dr. Rapisarda he was very kind, but could never answer questions or give me the guidance I was looking for.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Misty)
I always felt like I was bothering the nursing staff. When I called, they sounded annoyed when answering the phone. When I got results, if I asked a question, they sounded annoyed. The nursing staff is clearly overworked
Describe your experience with Fertility Centers of Illinois.
There are too many patients. You see a different ultrasound tech, blood work tech, talk to different people always. No one knows you and your troubles. The nurses, nor the doctors can truely care because they have too many other patients.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring was a well-oiled machine, but sometimes long wait times. There were at least 30 people waiting for monitoring each time I went.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
My insurance covered most costs. Out of pocket for ERA test, genetic testing, embryo storage
4
Doctor
John Rapisarda
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
9
10
Age 31
IUI
1 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I wish I had gotten to meet with him [Dr. Kaplan] more frequently, but I always felt extremely confident he knew what he was doing and was putting me on the best possible course of treatment to ensure success. My only complaint would be the limited windows of time he was available each month for procedures, causing longer wait times (~2 months) between cycles than I would have liked. I wish this schedule had been slightly more flexible, but realize this is how they are able to treat so many patients.
Due to number of eggs retrieved, froze all embryos rather than doing transfer right away [at Fertility Centers of Illinois] to increase chances of success...[nurses] Responded promptly to my questions through the online portal, provided detailed treatment schedules and walked me through all the details, very knowledgeable about all aspects of treatments...Very organized, gave me confidence that all aspects of treatment were well managed, online portal made communication easy, multiple locations made it easy to get to. Sometimes felt like a “factory” due to sheer number of people and rigidity of schedules, but still always felt like treatments were tailored to me and never felt like my own personal details were being ignored. Early morning hours made it easy to make weekday appointments that didn’t interfere with work.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I wish I had gotten to meet with him more frequently, but I always felt extremely confident he knew what he was doing and was putting me on the best possible course of treatment to ensure success. My only complaint would be the limited windows of time he was available each month for procedures, causing longer wait times (~2 months) between cycles than I would have liked. I wish this schedule had been slightly more flexible, but realize this is how they are able to treat so many patients.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If there’s anything you want to ask or make sure he knows about you, be upfront so you can use the time with him most efficiently.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was always very warm and comforting. While we didn’t interact enough to build much of a relationship and I don’t feel like he remembered personal details about me, he had wonderful bedside manner and he seemed to genuinely care.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Used ganirelix and menopur for retrieval cycle and Luprolide (sp?) for the trigger shot. Due to number of eggs retrieved, froze all embryos rather than doing transfer right away to increase chances of success. Used Estradiol tablets for the first frozen transfer, then after that didn’t work, switched to patches for the second frozen transfer, which worked.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
Responded promptly to my questions through the online portal, provided detailed treatment schedules and walked me through all the details, very knowledgeable about all aspects of treatments.
Describe your experience with Fertility Centers of Illinois.
Strengths: Very organized, gave me confidence that all aspects of treatment were well managed, online portal made communication easy, multiple locations made it easy to get to. Sometimes felt like a “factory” due to sheer number of people and rigidity of schedules, but still always felt like treatments were tailored to me and never felt like my own personal details were being ignored. Early morning hours made it easy to make weekday appointments that didn’t interfere with work.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
The only part of my treatment not covered by insurance was a $300 admin fee, and I was able to appeal to get this covered under my insurance plan.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because of my age (31), no prior history of issues or known risk factors, and the fact that a pregnancy with multiples is considered risky, Dr. Kaplan recommended transferring only 1 for at least the first two cycles.
9
Doctor
Brian Kaplan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
0
1
Age 36 - 39
2 IUI
2 IVF
Unexplained
European
Latinx
Income $200K - $499K
Investment Banker
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
No personalized assessment at all. He [Dr. Edward Marut] just uses the same protocol on everyone, in the same order, and admitted to doing so. Never saw him outside of consultations. I do not feel like he set realistic expectations...Do not use this doctor if you require any sort of personalized treatment...you are treated like a number and not adequately prepared for possible outcomes...hearing the news that you have no viable embryos is absolutely devastating
You get treated like you are on a conveyor belt and contradictory expectations are set along the way [at FCI] You have to remind everyone of who you are at all times and absolutely no consideration is given to your personal case. A overly cheerful greeting of "hello how are you today?!" after you are receiving contradictory and potentially terrible news about your fertility is an easy way to make you feel like a number instead of a patient. I received the wrong medication protocol from Ashley and had to remind her that it was supposed to be adjusted.
How was your experience with Edward Marut at Fertility Centers of Illinois?
No personalized assessment at all. He just uses the same protocol on everyone, in the same order, and admitted to doing so. Never saw him outside of consultations. I do not feel like he set realistic expectations.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Do not use this doctor if you require any sort of personalized treatment.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley and Toria)
You get treated like you are on a conveyor belt and contradictory expectations are set along the way. You have to remind everyone of who you are at all times and absolutely no consideration is given to your personal case. A overly cheerful greeting of "hello how are you today?!" after you are receiving contradictory and potentially terrible news about your fertility is an easy way to make you feel like a number instead of a patient. I received the wrong medication protocol from Ashley and had to remind her that it was supposed to be adjusted.
Describe your experience with Fertility Centers of Illinois.
Again, you are treated like a number and not adequately prepared for possible outcomes. Everything you do prepares you to have leftover embryos and the staff (from ultrasounds technicians to nurses on the day of retrieval) talk to you as if a batch of healthy embryos is a foregone conclusion. So, even though you know there are no guarantees in this process hearing the news that you have no viable embryos is absolutely devastating. Especially when the staff doesn't adjust their language or treatment towards you as you try to move forward and realize your need for personalized treatment.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Fertility Centers of Illinois.
This organization is not very good at communicating with patients or internally. They have a patient portal with email functionality that no one responds to and your online results are not always updated. Nurses to not take your entire case into consideration if you email them so you have to explain your case in full every single time you contact the nurse. You have to reach out to billing multiple times before someone responds to you. I had issues with the office losing records they get from my regular doctor and when I changed my last name during treatment everything got screwed up and it took a few weeks to sort everything out.
0
Doctor
Edward Marut
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
4
2
Age 41
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Other
Income $200K - $499K
Doctor
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Brian Kaplan] is charismatic and charming...I was not always sure he remembered who I was, though he was very polite the few times I have directly interacted with him... I feel though unless you have a fairly easy case, easy to stimulate, lots of eggs, good rate of fertilization then he is willing to work with you. If you are a challenging or slightly difficult case, meaning you have DOR, poor eq quality, high attrition rate of your eggs then you should definitely look elsewhere. He seemed to have no added advice or plan of action if you had a poor stim cycle.
FCI is crowded. Runs like a factory. You will likely feel like a number but that was ok with me. I care about the results. The monitor days seem to be pretty efficient with labs and sono. They have hours that accommodate most schedules. They open at 6am... In my second cycle no nurse from FCI called me to tell me when too trigger. I called at least 3 times in which they told me " to calm down, and a nurse will call me to trigger". No one did. The next morning, I finally reach Eileen. She never apologized for this mishap. She wanted me to drive an hour to Highland park to see if I ovulated, which I had. She never apologized, in fact she blamed me!!! I have heard other stories from other women about her. She is terrible.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He is very charming. I feel though unless you have a fairly easy case, easy to stimulate, lots of eggs, good rate of fertilization then he is willing to work with you. If you are a challenging or slightly difficult case, meaning you have DOR, poor eq quality, high attrition rate of your eggs then you should definitely look elsewhere. He seemed to have no added advice or plan of action if you had a poor stim cycle.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If you are older, 40 and over, DOR, this is not the doctor you should choose. He is very sweet, but if you are a difficult case, then I would choose another clinic.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
He is charismatic and charming. FCI is a busy clinic. I was not always sure he remembered who I was, though he was very polite the few times I have directly interacted with him.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Initially, he started me on OCP, which over suppressed me. That was stopped half way through. The 2nd time, he primed me with Estrogen and Progesterone and that helped my numbers. The Menopur and Gonal were high doses. I cannot recall the exact numbers. 5 eggs from this cycle. The 3rd time, he did Estrogen and progesterone priming, but added Lupron, and same doses of Menopur and Gonal. 1 egg from this cycle. My AFC was 10-11.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Eileen/Aileen, Carmen)
Aileen/Eileen is terrible. She is rude, condescending and snarky. In my second cycle no nurse from FCI called me to tell me when too trigger. I called at least 3 times in which they told me " to calm down, and a nurse will call me to trigger". No one did. The next morning, I finally reach Eileen. She never apologized for this mishap. She wanted me to drive an hour to Highland park to see if I ovulated, which I had. She never apologized, in fact she blamed me!!! I have heard other stories from other women about her. She is terrible.
Describe your experience with Fertility Centers of Illinois.
FCI is crowded. Runs like a factory. You will likely feel like a number but that was ok with me. I care about the results. The monitor days seem to be pretty efficient with labs and sono. They have hours that accommodate most schedules. They open at 6am.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
All my costs were covered by BCBS AFTER I met my deductible which was $2400 in network.Meds covered pretty much under my insurance.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
4
Doctor
Brian Kaplan
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources