Fertility Centers of Illinois

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Chicago
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Crystal Lake (closed)
5911 Northwest highway
Crystal Lake, IL 60014
815-356-7034
Glenview
2555 Patriot Blvd
Glenview, IL 60026
847-998-8200
Highland Park
767 Park Avenue West
Highland Park, IL 60035
847-433-4400
Hinsdale
907 N. Elm Street
Hinsdale, IL 60521
630-889-7900
Hoffman Estates
2260 West Higgins Road
Hoffman Estates, IL 60169
815-843-7034
Lindenhurst
2592 East Grand Avenue
Lindenhurst, IL 60046
847-356-0483
Oakbrook Terrace (closed)
1S224 Summit Avenue
Oakbrook Terrace, IL 60181
630-889-7900
Tinley Park
18210 South La Grange Road
Tinley Park, IL 60487
708-633-1999
Warrenville
28373 Davis Parkway
Warrenville, IL 60555
630-305-7576
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On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 59%Neutral: 20%Don't recommend: 20%8.1
287 assessments
  • 59% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,816
Annual Cycles National Avg.
344
287 assessments
10
Age
42
Treated
2019
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
They [staff at Fertility Centers of Illinois] were also incredibly kind and offered hugs and encouragement when I came into the office scared and upset after a bleed. The ultrasound staff, especially Jan, are fantastic and helpful. Definitely feel free to ask as many questions of the financial staff as you need to ask in order to understand payment options and insurance coverage. They do a good job of outlining things for you, and even when things become frustrating (as they inevitably do when paying for fertility treatments), they took the time to explain and answer all of my questions until things were clear.
+ Read more
Age
42
Treated
2019
Success with this Doc
Yes
Race
European, Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
The front desk staff are very helpful, friendly ladies and I was glad to interact with them on a daily basis. They know a lot and really helped me with the paperwork side of things. They were also incredibly kind and offered hugs and encouragement when I came into the office scared and upset after a bleed. The ultrasound staff, especially Jan, are fantastic and helpful. Definitely feel free to ask as many questions of the financial staff as you need to ask in order to understand payment options and insurance coverage. They do a good job of outlining things for you, and even when things become frustrating (as they inevitably do when paying for fertility treatments), they took the time to explain and answer all of my questions until things were clear.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Everyone was friendly, comforting, treated me as an individual that they wanted to get to know. I felt that my becoming pregnant was as important to the doctor and the staff as it was to me. The nurses always responded quickly and thoroughly to my emails, and I was always made to feel welcome to ask any questions I had no matter how small the issue.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen, RN and Myung, Medical Assistant)
Jen and Myung were absolutely fantastic- I was able to email them directly with my questions, they always called me promptly with test results, asked if I had questions, and treated my kindly and professionally. I felt very comfortable expressing fears, concerns, and doubts and they handled them the way a friend would. They truly made me feel like they knew me as a person and cared for my well-being.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to send your chart to another clinic
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld always clearly and patiently explained procedures, risks, and even drew diagrams to illustrate her explanations. She always gave me plenty of time to consider whether I had questions. She talked over options like genetic testing - which we almost didn't do- in the way that a friend who had been through this experience would explain it. She never talked down to me, just spoke plainly and clearly. She didn't sugar coat anything, and also managed to be comforting and encouraging without making false promises about success. I had a terrible scare with a bleed about 2 weeks after my positive pregnancy test (post FET); I had the doctor paged and she immediately called me, listened to my fear that I was miscarrying, and reassured me that she believed the bleeding could have another cause- again, without promising anything. She turned out to be right, I was not having a miscarriage, and everyone was so compassionate towards me in that situation. She has called me from her personal cell phone to check on me. She is a kind, consummate medical professional.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Ask as many questions as you may have, because she is totally willing to take the time to answer them. She is extremely compassionate and knowledgeable.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Hirshfeld was aware that I had been a strong responder to Gonal-F in my previous IUI cycles at another clinic. I had cycles cancelled due to this issue. So her approach to my first IVF cycle was conservative in this regard, and as we went forward, she adjusted the medication up and down as needed. She was also trying to spare me the pain of OHSS since I was higher risk for that. At the same time, she wanted to get the most eggs since, given my age, there was a high likelihood that many of them would not develop to become embryos. Right before the egg retrieval, in order to get the most eggs possible, she prescribed another, second trigger medication which would allow the few remaining eggs that were right on the cusp of being mature enough to develop in time for the retrieval- without increasing my chances of developing OHSS. This strategy worked perfectly, as they were able to retrieve 25 eggs, with 20 fertilizing, 14 becoming embryos, and 4 of them making it to the day 5 embryo stage. We opted for PGS testing. Of these 4, two were normal, 1 was undetermined (needing to be re-biopsied) and 1 was abnormal. Dr. Hirshfeld counseled us to transfer 1 embryo, explained the success rates, and also explained our options for retesting the undetermined embryo. I did have some bloating after the retrieval, but I did not develop OHSS and Dr. Hirshfeld was very helpful in advising me on how to care for myself and decrease the bloating afterwards. I was put on estrogen and birth control to prepare for the frozen transfer, and one embryo (the best available, as we chose not to know gender at that time), was transferred. Recovery was fairly easy, lots of rest and 10 days later I had a positive pregnancy test at the lab.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
It was a specific time window, and I would choose a specific time to arrive. I was able to bring my 3 year old daughter and the staff was very accommodating. Easy to schedule and felt very efficient. I never waited past my appointment time.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
We had to meet our deductible and out of pocket max, and with the high cost of the medications, this happened very quickly. Our out of pocket max was $6000. FCI required a deposit of $1500 to begin treatment and this was applied towards this amount. Insurance covered 100% of everything after that- ultrasounds, visits, labs, additional medications. We also opted for PGS testing of the embryos, and we paid for this entirely out of pocket as it was not covered by insurance. I believe the cost of that was approximately $4200. We also paid $500 to freeze our embryos for 1 year, also out of pocket.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
She advised one embryo since she was very much trying to reduce the possibility of a twin or higher order pregnancy. This was extremely important to my husband and I, since a twin pregnancy was NOT what we wanted. Given that we opted to do PGS, she explained that the odds of a singleton pregnancy were not helped by putting in two genetically tested embryos. If we had decided not to genetic test, she would have considered transferring two embryos but this is not what we wanted to do, so her recommendation of PGS testing and a single embryo transfer is exactly what we decided to do.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Male Factor
10
Weaknesses: Front desk staff [FCI] isn’t always bad the friendliest. You would think that they would be extra nice considering the patients that they are dealing with. ... Strengths: The doctors and nurses are very compassionate and caring. They are very organized and pretty prompt. I have never had to wait more then 15 minutes .The facility is very clean. Great about calling back.
+ Read more
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Centers of Illinois.
Strengths: The doctors and nurses are very compassionate and caring. They are very organized and pretty prompt. I have never had to wait more then 15 minutes .The facility is very clean. Great about calling back. Weaknesses: Front desk staff isn’t always bad the friendliest. You would think that they would be extra nice considering the patients that they are dealing with. Tinley Park facility isn’t open on the weekends so if you are scheduled for a monitoring appointment you have to go to the River North office. Retrieval’s and transfers are done at River North facility as well.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez was very compassionate and caring. I did not feel like jus another “number” with him. He took the time to look over my history and when my first FET resulted in a blighted ovum he was very comforting and has me come into his office. He made sure that I was aware that it was nothing that I did.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle )
Michelle was great. She was prompt with calling back and answering any questions that I may have. She was very caring and compassionate and made sure that I understood the process.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez is great. He is very caring and compassionate and you can tell that he loves what he does. He is very thorough and makes sure that you are aware and understand all of the steps involved in the process. He is very positive and upbeat and made me feel super comfortable with both of my transfers. Our first FET resulted in a blighted ovum. I was devastated and in tears. He had me come into his office to explain what exactly a blighted ovum was and assured me that it was nothing that I did. Hearing that made me feel a little better because it’s so hard not to blame yourself. He asked if he could give me a hug and did so. You definitely do not feel like just a “number” when in his care. I highly recommend him.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
That he is very knowledgeable and has your outcome in his best interest. His goal is to help you achieve your dream of having a family.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I did two FET’s with Dr. Alvarez. My fresh cycle that resulted with my twins was done under the care of Dr. Hirschfield whom transferred to another location. My first cycle with Dr. Alvarez I was on oral estrace, baby aspirin, POI and medrol and doxycycline a few days before transfer. My lining wasn’t thickening in the beginning so he had me insert the estrace vaginally for a few days which did the trick. My progesterone was also increased once I had a positive pregnancy test because it was low. He also added oral progesterone as well. That cycle ended in a blighted ovum. Second cycle I was on the same protocol but he made sure to check my progesterone level the day of my transfer and a week later. I was taking oral progesterone and an increased dosage of POI shots as well. Everything else was the same.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Out of Pocket (insurance doesn’t cover fertility treatment) Saline Sonogram $450 FET: $3500 x 2 = $7000 Meds: $150 x 2 = $300 Consultation: $225 Total: $7975
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Alvarez would only let me transfer one embryo at a time since we already had twins. He said that we had a higher chance of that happening again and that twin pregnancies pose a higher risk. We were okay with this since we already have our twins.
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
40 - 43
Treated
2016 - 2019
Success with this Doc
?
Treatment
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
8
nursing staff [at Fertility Centers of Illinois] were attentive, responsive and knowledgeable. I felt confident in the information they were providing and knew I would always get a response if I emailed a question... is run very efficiently - this is both a strength and a weakness. The strength part of this is you can get the appointments you need to proceed with your treatments, while also working and living your life. The weakness is that this can sometimes feel like you are just a number they call to perform another procedure. There are also times when things are running behind (30 mins+) and there is no apology/explanation,
+ Read more
Age
40 - 43
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
8
Describe your experience with Fertility Centers of Illinois.
FCI is run very efficiently - this is both a strength and a weakness. The strength part of this is you can get the appointments you need to proceed with your treatments, while also working and living your life. The weakness is that this can sometimes feel like you are just a number they call to perform another procedure. There are also times when things are running behind (30 mins+) and there is no apology/explanation, or even acknowledgement that they are running behind. Efficient, but not always personal. However, when you need to go for an ultrasound and blood work each morning of a week, and you can get the appointment you need before work and are in and out in 30 minutes, generally you can count on FCI to make it happen. I also find that the nurses and office staff to do acknowledge any person accompanying a patient for treatment. In my case, my wife would be with me for many appointments (or I would go with my wife for appointments), and as the nurse or office staff would call your name to go to the procedure - they would never acknowledge or greet the non-patient. I find this odd, since in many, if not most scenarios, the non-patient is likely a partner or spouse, who feel every bit as much patient as the actual patient through this process.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
There were times I felt like she was more interested in my partner's fertility chances than my own because my chances of going through a successful egg retrieval were low.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni and Dr. H's nursing staff were attentive, responsive and knowledgeable. I felt confident in the information they were providing and knew I would always get a response if I emailed a question.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Perhaps my opinion is schewed by the fact that both my wife and have each worked with Dr. Hirshfeld to try to get pregnant, and we have not yet gotten a healthy embryo to implant, but I often felt like I was a lower priority than my wife because my probability of producing healthy eggs was lower. This would manifest in time spent focused on my options during a consultation and how quickly she recommended moving on to only my wife attempting egg retrieval. However, at a recent appoint in the last 6 months, I felt like she started to "click" with us a bit better and really understood that my wife and I are both going through the fertility treatments as patients who might both conceive and not just a carrier and supporter. We have been seeing Dr. H for nearly 3 years and will stick with her through the remaining pursuit to have a baby. Despite some of the concerns I had about her interest in my fertility options (as opposed to my wife's), I trust her judgement and appreciate her compassionate approach to the ups and downs of the last couple of years. She also always took the time to explain the processes in great detail, in terms we could understand, was honest about the percentages of success for most procedures and took the time to answer questions.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Make sure she understands your family dynamic and that you ask questions if you feel unsure that all options have been explored or offered.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I started an egg retrieval cycle following standard diagnostic tests and consultation. IUI was not an option because of a blocked tube. My bloodwork and ultrasounds revealed that my estrogen levels were very low and only 1 follicle per ovary reacted to the drugs. Per this info, Dr. H said we could not go through with the egg retrieval. We are now working to use an egg donor, and I have completed a new round of ultrasounds and bloodwork to prep for this process. I am now on birth control pills to regulate my cycle while determine the egg donor and associated paperwork.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
We are lucky that we have insurance that covers some of the costs associated with fertility, but only to a point and for so many attempts. I feel that the cost most glaring was tied to the storage of sperm and/or embryos. That was a significant cost for us during this process and it is not covered by insurance. This is especially difficult to get a large bill like that following an egg retrieval that results in abnormal embryos that need to be destroyed (or used in research). Long-term storage of embryos or sperm seems reasonable, but short-term storage while viability is determined seems unfair.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No comments as it is not relevant to my treatment to date.
6
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
9
The clinic [Fertility Centers of Illinois is] very big and usually busy, but I always felt like the staff was very attentive and we were never rushed...The nurses at FCI are incredible. They are all so kind and take the time to answer any questions you have. The only downsides I experienced were inconsistency with using the online portal to communicate protocol updates and the size of the nursing staff.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
9
Describe your experience with Fertility Centers of Illinois.
FCI River North is a beautiful facility with a very friendly staff. All of the doctors and nurses are great. It is usually very busy but the wait times are never long and I never feel like just a number. Your doctor may not be the one doing the actual procedures, like egg retrievals and transfers (it will be whoever the doctor on duty is). But as mentioned, they are all great, just something to be prepared for! Also, they don't always use the online portal consistently when it comes to posting treatment updates, but they are very responsive if you ever have a question and always call to communicate any updates or important information.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld always made time to go over every detail of our IVF cycle and answer our long list of questions. She is very intelligent and honest, while also being compassionate and empathetic to our situation. The clinic is very big and usually busy, but I always felt like the staff was very attentive and we were never rushed.
Describe your experience with the nursing staff.
The nurses at FCI are incredible. They are all so kind and take the time to answer any questions you have. The only downsides I experienced were inconsistency with using the online portal to communicate protocol updates and the size of the nursing staff. The online portal is great when you need to ask a question regarding treatment and the nurses are always quick to respond. However, they used the portal to post my medication schedule at the beginning of my cycle but then stopped using it later on in my cycle. It was not a big deal because they call you every day with the information you need, but it would be great if the information was also consistently posted on the portal through the whole cycle, just in case I failed to write something down from the phone call. Also, you rarely talk to the same person twice, as the nursing staff is pretty big. Again, not a big deal since they are all incredible, but it made it more difficult to establish a deeper relationship with the nurses.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
My husband and I came to Dr. Hirshfeld after 9 months of TTC. In the past, I have felt dismissed by doctors regarding my infertility concerns, many of them believing that we had nothing to worry about because we were young and had been trying for less than a year. However, Dr. Hirshfeld took our concerns seriously and wanted to do everything possible to find answers. She took a very detailed history of both of us and explained our next steps. When we discovered that the reason we were not conceiving was azoospermia, she immediately referred us to an incredible urologist, who ended up performing a sperm retrieval operation. From there, Dr. Hirshfeld recommended we go straight to IVF and went over every detail of the process. The only thing I feel wasn't fully communicated was the possibility that our fertilization results may be lower than average due to my husband's azoospermia. So when we got a very disappointing fertilization report following a successful egg retrieval, we were shocked and very upset. After our first cycle ended with no viable embryos, we met with Dr. Hirshfeld to go over what happened and how to move forward. Before we could go into how disappointed we were about the failed cycle and the dozens of questions we had, Dr. Hirshfeld stated that she knew this was not the result we were hoping for but that there were concrete things we could do differently to get a better result next cycle. She explained that low fertilization is common following a sperm retrieval and was honest about that not being something we could change. However, she could make changes to my medication protocol in hopes of obtaining more mature eggs to fertilize. She also recommended a fresh transfer instead of the frozen transfer we originally planned to do. She explained that the clinic had seen higher success rates with fresh transfers and the possible reasons for this, but stated that the decision was of course ultimately up to us. She answered many of the questions we had before we even asked them, and remained very hopeful despite the disappointing results of our first cycle. She answered the remaining questions we had very clearly and thoughtfully and we left feeling very hopeful about our next IVF cycle. Dr. Hirshfeld is extremely intelligent and always takes the time during appointments to go over everything. She is positive and optimistic, while also being honest about the situation and chances of success. She also remembers details about our personal lives, like what we do for work, and always asks us how things are going, making us feel like more than just a number.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Ask any and all questions you have. Dr. Hirshfeld always takes the time to give very clear and thoughtful answers. While she is very kind, don't expect a lot of hand holding. Her intelligence and thoroughness is what makes her comforting, not hand holding.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Hirshfeld put me on the most basic protocol, since all of my initial bloodwork and ultrasounds looked good. However, during stimulation, my left ovary was much more active than my right, which struggled to keep up. She kept me at a pretty low dose of medications since my left ovary was responding well and I had a good number of follicles. But my follicles grew at different rates, leaving only a small number within the preferred range. So while they were able to retrieve 17 eggs, only 8 of those were mature and because of my husband's azoospermia, only 3 fertilized. On day 5 we only had 1 blastocyst and unfortunately it was genetically abnormal so we did not do a transfer. Dr. Hirshfeld plans on changing my protocol next cycle so that my follicles grow more evenly and we get a higher number of mature eggs. She is adding birth control and Lupron to accomplish this, which I did not take during my first cycle. The way she described it, there are different types of protocols, and they can choose one based on initial tests but they don't really know which is the best for you until you do a complete round and see the results. Now that we saw how I responded the first time around, she can better choose a protocol to give us better results. This is exactly why they say IVF is the most expensive science experiment!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The monitoring appointments are very efficient and convenient. The appointments are usually in the morning, with times early enough so that it didn't interfere with my work schedule (I believe they start as early as 6:15 but I usually went in between 7 and 8). They were typically very quick, with the exception of one very busy Sunday where I waited longer than normal. All of the ultrasound techs and nurses are fantastic and very friendly.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
Our insurance covered egg retrieval, fertilization, and transfer. We paid out of pocket for embryo biopsy ($1200), genetic testing ($300 for one embryo), embryo freezing ($1500), medications ($5000) and storage of my husband's sperm from his retrieval ($500 per year). We also paid smaller bills here and there for bloodwork and ultrasounds, a few hundred dollars approximately.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Hirshfeld said that they prefer to do single embryo transfers unless the female is over a certain age or has recurrent pregnancy loss. We do not fall into these categories and prefer single embryo transfers ourselves so we did not push for more information.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

0
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
0
Weaknesses: they [FCI] don’t care about you. They care about numbers. They don’t care about money or helping figure out finances. They just will help you till you run out. They are all over the place. Disorganized. Even if insurance paid for this. ... So they never let me know the grade of my embryos. ... Strengths:they will fit you in. There wouldn’t be a weight list to get you started in treatment.
+ Read more
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
Strengths:they will fit you in. There wouldn’t be a weight list to get you started in treatment. Weaknesses: they don’t care about you. They care about numbers. They don’t care about money or helping figure out finances. They just will help you till you run out. They are all over the place. Disorganized. Even if insurance paid for this. I would never go here.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I never got more than one consultation with Dr. Kaplan. They never answered questions. Never followed up. And made every moment even more stressful. They even forgot a lot of times my history.
Describe your experience with the nursing staff.
They were awful. All over the place. I felt like every week I had a different nurse. We had to keep reminding them that my husband couldn’t do in person sperm retrieval. And they never answered questions. I could hardly get a hold of them. It was possibly the most frustrating thing I’ve ever dealt with.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
In person he was friendly and charismatic. But I hardly ever dealt with him. I felt I was just being told what I wanted to hear. At first I liked him but the more I wanted to ask questions or get a hold of him it was always pushed off to his nurses. And then they never knew our history. He sounded so promising but I felt like he just said the same things to everyone.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If you want to feel like just a number and feel like you’re just another women going through a “routine” procedure then this is for you. Nothing seemed to be personalized to your needs.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
We wanted to try several IUI’s before we spend so much of our own money on IVF but he said it wouldn’t work for us. So we only did one. I reacted really well to the drugs for egg retrieval and they said it all looked normal. I don’t remember the specifics here. But I got a lot of eggs. But not very matured enough eggs.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Waiting. Waiting. Waiting.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
It was a lot. We spent over 25k.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Okay. So they never let me know the grade of my embryos. I didn’t even know there was a grade till I met with my new doctor. So we did the first transfer and he recommended just one. Even though later I found out the grade wasn’t great. So the chances of positive pregnancy was a very low percentage. I knew none of this. I would do multiple every time if I couldn’t do PGS testing.
2
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 Embryo Freezing, IVF
Diagnosis
Male Factor
10
They [the nurses at FCI] get back to you 100% of the time that you try calling, though, if you don't catch them and want to ask clarifying questions. All of them are so kind...The strengths are that they are a well oiled machine and I always got into my appointment on time or close to on time. The staff is professional, and the receptionists are super kind as well. The weakness is that on a weekend I did have to go downtown one time and it was super busy because they just had so many people... I'm not sure there's any way around that.
+ Read more
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Embryo Freezing, IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Centers of Illinois.
The strengths are that they are a well oiled machine and I always got into my appointment on time or close to on time. The staff is professional, and the receptionists are super kind as well. The weakness is that on a weekend I did have to go downtown one time and it was super busy because they just had so many people... I'm not sure there's any way around that.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I can't say enough good things about Dr. Hirshfeld. The process is extremely daunting and emotional, and Dr. Hirshfeld always gave candid answers and was available when I needed her. Any time I sent her an email she would get back to me within 24 hours, and often within just one or two hours. When I met with her on our visits, she did not rush me as many doctors do. She takes the time to explain in detail what's going on and what her recommendations are. She is unbelievably knowledgeable and kind. She definitely does not add much fluffery- she always gets right to the point. But in this type of experience the best way to feel human is usually to know the truth of what's going on and get honest opinions quickly.
Describe your experience with the nursing staff.
The nursing staff was excellent. You work with so many nurses during IVF that you can't always count on consistency, even though they come very close. Always allow times to call and ask clarifying questions if needed, because at times they can communicate through voicemail which obviously isn't the very best method when trying to understand something new. They get back to you 100% of the time that you try calling, though, if you don't catch them and want to ask clarifying questions. All of them are so kind.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld is available to meet with patients when they specifically ask or when treatment needs to be reviewed. I felt that she always was 100% focused on me when I met with her, which is a relief because every doctor obviously has so many patients. She remembered all the details of what was going on with me and my husband and proved to be extremely knowledgeable and helpful at all times. We were so disappointed after a first failed IVF round, and she is extremely practical in her approach to solutions and recommendations for next steps, we always felt safe even though the road was hard. I truly cannot say enough good things about her.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld gets to the point when you meet with her. I found this refreshing during a process where everything seems uncertain (and it is!). Don't be afraid to send her an email with simple questions. The simpler it is, the easier it is for her to get back to you and it can make you feel so much better. It is always super frustrating to have to wait until your appointment to have face-to-face communications and some more complicated questions answered, but that's all part of the process. Know that when you do meet with her she is totally committed to your cause.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
We did two rounds of IVF. The first round was not very successful, I am young so it was a shock to get so few embryos of very low quality. I decided to do a second round to get more embryos before implanting any of them. Dr. Hirshfeld guided me on my choices, but really the choice was mine and she was supportive of doing another round. I also was honest about non-medical issues, like financial concerns and our current insurance plan that we knew would not last forever, so she kept all factors in mind when considering when and how to do our next treatments. This was all really important to us. The second round of IVF she did differently from the first. We had higher quality embryos, which could have been the treatment or just the luck of the draw.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
It was covered by insurance, but I'm pretty sure each round of IVF is close to $20K.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because of my age and our circumstances, Dr. Hirsheld recommended single embryo transfer. Everybody is different.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
0
I tried the highland park location [of Fertility Centers of Illinois] and I had a hard time getting prompt communication from nursing. I then switched over to the Buffalo Grove location and communication was a little better, but the clinic was so busy it was difficult to feel truly cared for. Everything was rushed and nursing was only available via email or a call back. If you’re going to spend thousands of dollars, this is not how you want to be treated. The support staff (receptionists, phlebotomists and others were very nice).
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
0
Describe your experience with Fertility Centers of Illinois.
They seem to only be interested in making money not whether or not you have a baby. I tried the highland park location and I had a hard time getting prompt communication from nursing. I then switched over to the Buffalo Grove location and communication was a little better, but the clinic was so busy it was difficult to feel truly cared for. Everything was rushed and nursing was only available via email or a call back. If you’re going to spend thousands of dollars, this is not how you want to be treated. The support staff (receptionists, phlebotomists and others were very nice).
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Never focused in consultations. Always typing her progress notes during our visits. Repeating herself each visit to make me feel even more like she had no idea what was going on.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Nancy and Allison )
The communication between nursing staff and myself was horrendous. I would always have to follow up with Rxs, appointments and nothing was proactive about them. I did meet a few nurses with a very sweet disposition, but unfortunately that was not the norm. I felt as if I had to manage my own care.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Will not take responsibility for negligent care even when confronted. She tries to multitask instead of paying attention to her patient. She has ordered incorrect medication for me more than once. She tries to fit each patient into a predetermined course of action instead of making a plan of action based off of the patient. She defended her nurses when they were clearly in the wrong on multiple occasions. She was sarcastic and completely tuned out during our face to face visits.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Run!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
She prescribed me solely endometrin and my progesterone level did not rise because my body did not absorb it. She questioned if I was inserting it correctly and the documented in my medical chart that I had stopped taking it, which was untrue. Now that I have a better physician I know that research shows endometrin alone is rarely successful. I should have been prescribed PIO or a PIO and vag insert combo.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
12,000
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
She didn’t seem to care one way or the other.
0
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
Age
41
Treated
2019
Success with this Doc
No
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
2
FCI is crowded. Runs like a factory. You will likely feel like a number but that was ok with me. I care about the results. The monitor days seem to be pretty efficient with labs and sono. They have hours that accommodate most schedules. They open at 6am... In my second cycle no nurse from FCI called me to tell me when too trigger. I called at least 3 times in which they told me " to calm down, and a nurse will call me to trigger". No one did. The next morning, I finally reach Eileen. She never apologized for this mishap. She wanted me to drive an hour to Highland park to see if I ovulated, which I had. She never apologized, in fact she blamed me!!! I have heard other stories from other women about her. She is terrible.
+ Read more
Age
41
Treated
2019
Success with this Doc
No
Race
Black or African-American, Other
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
2
Describe your experience with Fertility Centers of Illinois.
FCI is crowded. Runs like a factory. You will likely feel like a number but that was ok with me. I care about the results. The monitor days seem to be pretty efficient with labs and sono. They have hours that accommodate most schedules. They open at 6am.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
He is charismatic and charming. FCI is a busy clinic. I was not always sure he remembered who I was, though he was very polite the few times I have directly interacted with him.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Eileen/Aileen, Carmen)
Aileen/Eileen is terrible. She is rude, condescending and snarky. In my second cycle no nurse from FCI called me to tell me when too trigger. I called at least 3 times in which they told me " to calm down, and a nurse will call me to trigger". No one did. The next morning, I finally reach Eileen. She never apologized for this mishap. She wanted me to drive an hour to Highland park to see if I ovulated, which I had. She never apologized, in fact she blamed me!!! I have heard other stories from other women about her. She is terrible.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He is very charming. I feel though unless you have a fairly easy case, easy to stimulate, lots of eggs, good rate of fertilization then he is willing to work with you. If you are a challenging or slightly difficult case, meaning you have DOR, poor eq quality, high attrition rate of your eggs then you should definitely look elsewhere. He seemed to have no added advice or plan of action if you had a poor stim cycle.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If you are older, 40 and over, DOR, this is not the doctor you should choose. He is very sweet, but if you are a difficult case, then I would choose another clinic.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Initially, he started me on OCP, which over suppressed me. That was stopped half way through. The 2nd time, he primed me with Estrogen and Progesterone and that helped my numbers. The Menopur and Gonal were high doses. I cannot recall the exact numbers. 5 eggs from this cycle. The 3rd time, he did Estrogen and progesterone priming, but added Lupron, and same doses of Menopur and Gonal. 1 egg from this cycle. My AFC was 10-11.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
All my costs were covered by BCBS AFTER I met my deductible which was $2400 in network.Meds covered pretty much under my insurance.
4
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Immunological
5
I travel to FCI so I saw Dr. Rodgers in the buffalo grove clinic and that is where my primary nurse is located, but for all my monitoring appointments I would go to Tinley Park clinic because it was closer to my house. Much less waiting at Tinley park and the staff are very compassionate people. ... Ashley [nurse] typically emails me information and responds quickly by that method. It was a little harder to get her on the phone if I wanted to talk.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Immunological
5
Describe your experience with Fertility Centers of Illinois.
I travel to FCI so I saw Dr. Rodgers in the buffalo grove clinic and that is where my primary nurse is located, but for all my monitoring appointments I would go to Tinley Park clinic because it was closer to my house. Much less waiting at Tinley park and the staff are very compassionate people.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is very compassionate. I was concerned about my stimulation (day 11) and not progressing as I'd hoped. My nurse coordinator tried to assure me that Dr. Rodgers was trying to give me the best chance by adding another day on to my stimulation plan. I emailed Dr. Rodgers directly and she called that night from her child's swim meet to discuss my concerns! Wow. She also went to bat for me when we ran into some bumps with our donor sperm. I believe she cares about our outcome.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Rupczynski, Stephanie Crissie, Patty)
Ashley typically emails me information and responds quickly by that method. It was a little harder to get her on the phone if I wanted to talk. She was generally on top of things and I believe passed items on to Dr. Rodgers when I asked her input too.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers makes changes to try to give the best outcome. The second egg retrieval we made changes that helped retrieve more eggs. She's open to talking about supplements. She will go to bat for you if medically she thinks it worth perusing. I think she tries to do the right thing for each patient. I'm no just a number.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
She's great at answering questions, make sure you bring some because she doesn't always cover details unless directly asked-why do you think this treatment plan will be better for me, etc.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
1) Schoyer Ganirelix 175 Gonal F/150 Menopur-increase to 450 Gonal/F 2)Micro dose Lupron with 300 Gonal F/300 Menopur no changes made to stim doses
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I used Attain $26,600 for two cycle program and FET transfers until one worked. We paid that amount and $10,000 in stimulate medications, $3000 in donor workup for sperm, $1,000 for FET medications
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor suggested 1 and said we have a good chance if you'd done an ERA and the embroyo is PGT tested. I'm aware of the health risks to both mom and baby with multiples and from past failures don't want to waste embroyos. Plus we signed up for Attain so the transfers are covered until one works.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
40
Treated
2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
It’s nice to be assigned a nurse and have them check on you and follow up with answers. The amount of options FCI gives is so impressive & informative. We feel like we’re in good hands during this difficult time trying to conceive ... [Nurse] Very informative & constantly checking in ... The care and treatment to get to the bottom of our infertility has been superb by far.
+ Read more
Age
40
Treated
2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
5th of 5 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
It’s nice to be assigned a nurse and have them check on you and follow up with answers. The amount of options FCI gives is so impressive & informative. We feel like we’re in good hands during this difficult time trying to conceive
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
The care and treatment to get to the bottom of our infertility has been superb by far. Out of all the other doctors we’ve seen so far (4 others-in 2 states) She’s doing her due diligence to get to the root of the issues before we spend the money to do IVF and we can truly appreciate that since we’ve spent 60k + out of pocket so far in 7 years of trying to conceive
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Kristin Barajuanas )
Very informative & constantly checking in
How was your experience with Jane Nani at Fertility Centers of Illinois?
Very compassionate and honest. We feel that she is truly doing her due diligence with testing before we rush into IVF again. She takes the time to answer all our questions and walk us through the process. Her team is amazing as well. They are constantly checking in with us
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
The compassion she has for her job shows and she truly wants you to understand all your options and the risk involved. I’ve worked with several RE’s and she by far has the most upfront doctor explaining all our options and tests to get to the bottom of our infertility & reoccurring loss.
Describe the protocols Jane Nani used in your cycles at Fertility Centers of Illinois and their degree of success.
Treatment strategy so far has been to test for all possible outcomes for reoccurring loss & infertility. The supplement protocol and timing of procedures and even freezing eggs and transferring back once your body has healed is a different approach than most of the other clinics that only want a freah transfer
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
$40 Co pay for initial visit. Insurance covers some testing to determine cause of infertility.. lots of out of pocket for sonograms and blood work. We’re in process of starting IVF so roughly $20k out of pocket
8
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality
10
She [nurse at Fertility Centers of Illinois] has been a great part of our journey throughout this whole process. Sahar has such a down to earth personality that is so welcoming that the times I came in anxious into the office she made me feel calm and positive. She is also detailed and organized to the tenth degree...Due to our personal issue Dr. Ahmad and Sahar have and are assisting us with medicine. Their generosity is what helped us be able to move onto the second IVF retrieval.
+ Read more
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
From the minute you walk into the door you are greeted by Diane who sets the tone for the office. Her positive, genuine personality is very welcoming. Your receptionist is someone you will have to work with every time and we are grateful she is so sweet and prompt. I also met with Patty and Allie throughout my rounds of IVF. At times they were the only two I saw during appointments due to needing an ultrasound and blood work. Both are the most sincere and positive people. For being 7am when I usually see them they are so easy to talk to and at times pretty funny! A personality that you will thank especially for being so early in the morning! All three are such caring individuals that again we are lucky to have chosen such a great clinic. Its an atmosphere that I never thought I would encounter during this process. For all of them, we are thankful!
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
Walking into this clinic with my husband was both emotionally draining and made us both highly anxious. Every person that we talked to at the clinic made us feel as if our decision for this specific clinic was the best choice. Everyone was and has been very down to earth and truly genuine. I am very grateful that my husband and I are going through our IVF process here.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Nurse Sahar Kohistani)
My husband and I are truly appreciative of Sahar K! She has been a great part of our journey throughout this whole process. Sahar has such a down to earth personality that is so welcoming that the times I came in anxious into the office she made me feel calm and positive. She is also detailed and organized to the tenth degree. The charts she makes me are so straightforward and easy to read it becomes one less thing to worry about when going through IVF. At times when I worked with other nurses per the downtown location I could not wait to talk to Sahar. Her way of stating information and explaining was different from the others. She is very genuine and empathetic. When going through rounds of IVF it takes a toll on one emotionally and mentally that I can say my husband are truly appreciative of everything she has done for us. From her promptness to answering my questions when anxiety was high to being empathetic when a round failed genetic testing. We are so thankful and blessed to have Sahar as our nurse throughout this whole journey!
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
Dr. Ahmad is like no other doctor my husband and I have ever met. She comes off as very genuine and down to earth. Every time we have met with Dr. Ahmad whether the news was bad or great, we know that she truly did all that she could to give us the best outcome. My first round of shots ended with not being able to go to retrieval due to the follicles not growing at the same rate. Though that news was upsetting, she spoke openly to us and explained why and how we would have a better outcome especially knowing how my body now reacted to certain medicines. The news that she had to present to us was difficult but by her telling us straight forward yet being empathetic made my husband and I proceed further with her. The second round of IVF I made it to retrieval yet after genetic testing all came back abnormal. We talked to her about how upsetting the news was and it was by talking to Dr Ahmad that made us proceed again. We took about a month to mentally take a break, but it was her that made us feel good about trying again. Recently I just had my retrieval with a great outcome of 6 embryos that came back normal from genetic testing! My husband and I are truly grateful to have Dr Ahmad with us throughout this difficult journey that we have been on.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
Dr Ahmad is a very informative doctor that will talk to you in a way that most doctors are unable to. She has an easy going personality but is very determined to assist you with having a great outcome. You will feel this way your first time meeting her. She has a big heart and is very passionate about her work.
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
Per my first retrieval I used Gonal F whereas on this second retrieval I used Follistim which produced a positive outcome of 6 embryos. She watched closely to all my levels, especially estrogen. Estrogen was something that kept increasing and i had to change the units per medicine at times.
Describe the costs associated with your care under Asima Ahmad at Fertility Centers of Illinois.
During our second round of IVF my husband was laid off. We are still paying cobra for both of us due to his insurance covering some of the costs. Due to our personal issue Dr. Ahmad and Sahar have and are assisting us with medicine. Their generosity is what helped us be able to move onto the second IVF retrieval.
Describe Asima Ahmad's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Yes my husband and I were educated on both single versus multiple embryo transfers. We are currently in this stage.
10
Doctor
Asima Ahmad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Asima Ahmad at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 IUI, 3 IVF
Diagnosis
Endometriosis, Tubal Blockage
8
[Fertility Centers of Illinois] overall is responsive. Waiting times for appointments tend to be longer than I'd like. Sometimes it's been over a 30min wait. Billing is sometimes a little funky. I get balances each visit but nothing in the mail for a couple of months....I absolutely love my nurses at the clinic. I feel as though they are my friend but so supportive along the way. Fertility has touched them in some point of their life and they really understand. I couldn't ask for better nurses.
+ Read more
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Endometriosis, Tubal Blockage
8
Describe your experience with Fertility Centers of Illinois.
The clinic overall is responsive. Waiting times for appointments tend to be longer than I'd like. Sometimes it's been over a 30min wait. Billing is sometimes a little funky. I get balances each visit but nothing in the mail for a couple of months.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Allison Rodgers has been through a journey herself and really cares about her patients. She is open to listening and trying things to get her patients at a point of success.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber and Nancy)
I absolutely love my nurses at the clinic. I feel as though they are my friend but so supportive along the way. Fertility has touched them in some point of their life and they really understand. I couldn't ask for better nurses.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has provided a caring service. She really shows that she cares for patients success and wants to do anything to get them there. She is always staying up to date on the latest studies too. We have not had the success we have been looking for yet but Dr. Rodgers has made us aware of our options.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers will be there with you every step of the way. She is not at every appointment you might have but she is very open to you emailing her with any questions too!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Rodgers really believes in the ERA biopsies to check when the body is receptive to receiving an embryo. We did an ERA before another transfer of my embryos from my first clinic. We found out I am receptive at the right time and moved on to a transfer. When that transfer failed we moved on two a fresh egg retrieval with transfer. I was on gonal f, letrozole, menopur and cetrotide. All these drugs were standard for producing healthy eggs.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
We had some IVF insurance coverage at this clinic. With two retrievals, we still have to pay for medication out of pocket and the coinsurance. Overall under $10,000.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers was open to transferring 2 untested but with pgs, transferring 1 was recommended.
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Allison Rodgers at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
They [Fertility Centers of Illinois] are very organized and keep the appointments in a timely manner. They are very clear about what needs to happen and when. They return phone calls and treat you as an individual not just another patient...They [nurses] would call every evening after an appointment to go over results and next steps from dr. Alvarez. They would always return phone calls and walk me through any questions I had.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
They are very organized and keep the appointments in a timely manner. They are very clear about what needs to happen and when. They return phone calls and treat you as an individual not just another patient.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
He looked at my case specifically, reached out personally and made sure that the goal was a healthy baby
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shannon, Annette and Quiana)
They would call every evening after an appointment to go over results and next steps from dr. Alvarez. They would always return phone calls and walk me through any questions I had.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
He was very knowledgeable and was able to explain everything at a level that I could understand and ask questions He made sure that I knew what was happening, why and when. He reached out personally to develop plans for continuing IVF in the hopes of a healthy baby.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions, be patient and trust that he is working towards the same goal as you.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
We first started with a testing. Making sure everything was where it needed to be. We then did a monitored clomid cycle. We met and discuss what he saw and what the next steps would be. We did 2 IUI next at 50mg clomid. After the second he suggested trying 100mg clomid. After that didnt work he wanted to consult and go over the results. He allowed me to choose between 2 options. We chose 1 more IUI at 100mg clomid. After it failed we discussed IVF and proceeded. He called the day before egg retrieval to go over my levels and discuss what would would happen next. We just had out egg retrieval and have 20 eggs, 11 mature and 8 fertilized.
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
43 - 45
Treated
2017 - 2019
Success with this Doc
No
Treatment
2 IUI, 4 IVF, Donor Sperm
Diagnosis
8
[The nurses at Fertility Centers of Illinois were] Very good with answering emails in a timely manner. If she didnt know the answer to a question, she would find the answer for us. She was compassionate, kind, and genuine...FCI is like a baby making factory. It is very easy to feel like just a number there. If you want or need early morning appointments you will be happy here. However if you need afternoon or evening appointments this is not the place for you.
+ Read more
Age
43 - 45
Treated
2017 - 2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 4 IVF, Donor Sperm
Diagnosis
8
Describe your experience with Fertility Centers of Illinois.
FCI is like a baby making factory. It is very easy to feel like just a number there. If you want or need early morning appointments you will be happy here. However if you need afternoon or evening appointments this is not the place for you.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
It is difficult not to feel like a number while going through treatments at FCI. But I do feel like Dr. Hirshfeld tries her best to personalize the treatments spend time explaining the processes during our consultations.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni Z.)
Marni was amazing. Very good with answering emails in a timely manner. If she didnt know the answer to a question, she would find the answer for us. She was compassionate, kind, and genuine.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld-Cytron is very knowledgeable and also very kind hearted. During consultations, she was very good about explaining things thoroughly and giving the reasoning behind the course of treatment she was suggesting. She always made sure to ask if I had any questions before I left her office. And she did her best to answer all questions I had. My wife however felt as though she didn't really give us personalized attention and that perhaps she didn't have great attention to detail when dealing with us. For these reasons, we almost switched doctors, but ultimately decided to stay with Dr. Hirshfeld because of her nurses and the daunting thought of starting over with another doctor.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Make sure you let her know what you feel you need from her as your doctor.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I went through two IUI cycles because I did not have a problem producing my own eggs. Neither resulted in pregnancy so Dr. Hirshfeld suggested moving to IVF because of my age and the increased success rate with IVF. I took clomid, follistim, and a nu.ber of other drugs I cannot recall right now. I also took some supplements and tried acupuncture treatments. After the first two cycles were unsuccessful, she tweaked the treatment a bit. I believe I did testosterone patches and estrogen patches with the third cycle. This cycle was most unsuccessful. I did not have any embryos viable for PGD testing. So she tweaked treatment again for the fourth cycle. But unfortunately no chromosomally normal embryos to implant.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I have blue cross blue shield pop insurance and it was still very, very costly do go through this process. Forty dollar co-pays for ever appointment which was 3-4 times per week at some points in the process.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No comment on this as I was never able to get to the implantation phase.
6
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
She [nurse at Fertility Centers of Illinois] is compassionate and kindhearted. I have reached out to her many times with questions and she takes the time to go over every little detail with me. She responds to her emails and phone calls in a timely matter...Appointments for monitoring are convenient for people who need early morning appointments due to work. You can get an appointment as early as 6:30am and you never wait more than 15 minutes to get in. Most appointments I would be out within 15 to 20 minutes with ultrasound and bloodwork.
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
FCI has been my second home, I feel like I live there with all the appointments I have had! The staff has always been friendly! The IVF surgery nurses, anesthesiologist, ultrasound techs, and phlebotomist are great. The Chicago office is always busy but I have never waited long to see the doctor or nurse. The nurses call back with the results the same day and are friendly on the phone. Dr. Alvarez is a great doctor!
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez is a very caring and straightforward doctor. He thoroughly explained the treatment for IUI and IVF to my husband and I, as we didn't know much about fertility treatments when we started. After our failed rounds of IUI and IVF, he would go over the new treatment plan continuing to give us hope. He reached out to me after a failed IUI round to make sure I was doing ok and gave me encouragement that the next round would work. I have never had a doctor do that before! It was extremely kind and welcomed.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Tori)
Dr. Alvarez's nurse Tori is amazing! She is compassionate and kindhearted. I have reached out to her many times with questions and she takes the time to go over every little detail with me. She responds to her emails and phone calls in a timely matter.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez took the time to answer my many questions during each consultation. With each failure we had, he always give us hope that the next round will work. He has tweaked the treatment plan with each round of IUI or IVF. We did 3 round of IUI before we started IVF. It was our choice to start IVF, Dr. Alvarez didn't try to push that treatment on us. When my husband and I did get pregnant, he genuinely seemed excited for us.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
To be straightforward with him, let him know that you want to get pregnant right away, and that to be aggressive with the medication. Ask as many questions as you want, he will take the time to answer all your questions. You will never feel rushed in his office.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Our first round of IVF we used Follistim, Menopur, and Ganirellix to help us get the most eggs. After a failed first cycle, Dr. Alvarez changed our treatment to help us get more eggs to make it through day 5. Our second round was more successful, we had 2 eggs make it through day 5. We are still currently trying to get pregnant.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Appointments for monitoring are convenient for people who need early morning appointments due to work. You can get an appointment as early as 6:30am and you never wait more than 15 minutes to get in. Most appointments I would be out within 15 to 20 minutes with ultrasound and bloodwork.
9
Doctor
Juan Alvarez
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Juan Alvarez at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
When bringing you back they [nurses at Fertility Centers of Illinois] are informative— always cluing you in to how the blood draw or the procedure will go, what to expect, and what outcomes we are looking for. They are gentle in leading you through uncomfortable situation and always put your comfort as the top priority...There was a miscommunication between FCI and my Gynocologist about some paperwork that had to be sent over. It took a few calls to rectify but my nurse was on top of it. And quickly called to put my mind to ease when everything was settled.
+ Read more
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
Hinsdale FCI is in an area that is being remodeled and having additions daily. That being said it can make getting to appts tricky. Plan in cushion time for traffic! This office it’s self is clean and sleek.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
The staff is kind and gentle. They inform you of each thing they will be doing wether a blood draw or exam, they explain what the process is, what you may feel or experience, as well as what the outcome of the testing would ideally be.
Describe your experience with your nurse at Fertility Centers of Illinois.
Kind and caring staff who greet you with a warm hello in person and in the phone. Always are quick to get you in contact with your nurse when you have a question. When bringing you back they are informative— always cluing you in to how the blood draw or the procedure will go, what to expect, and what outcomes we are looking for. They are gentle in leading you through uncomfortable situation and always put your comfort as the top priority
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to send your chart to another clinic
How was your experience with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler was very compassionate and smart. She explained my diagnosis to me in medical terms and then broke down to me what that meant for me and day to day life, and for the future of our fertility. In regards to treatment she was concise and clear about what the options were, as well how they worked/how we would proceed.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Keep your folders, and read all the extra papers and packets they give. So much useful information that dives deeper into treatments, and meds.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Uhler think it’s best to try Letrozol after 4 failed round of clomid, it is too early to tell results.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
The cost so far has been manageable. We are lucky for great insurance. We did have a debacle with genetic testing but the clinic took on all responsibility to battle it out with the insurance, making sure it was mostly covered.
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
10
I had nothing but a wonderful experience working with Dr. Kaplan and everyone at FCI. I felt as if they were always supporting me. The only weakness I will mention is the billing / insurance component. While this may be easy for most to understand, there were times I felt overwhelmed because I didn't fully understand. Thankfully there were a few employees that helped me better understand. A big thanks to Rita and Tanya!
+ Read more
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
I had nothing but a wonderful experience working with Dr. Kaplan and everyone at FCI. I felt as if they were always supporting me. The only weakness I will mention is the billing / insurance component. While this may be easy for most to understand, there were times I felt overwhelmed because I didn't fully understand. Thankfully there were a few employees that helped me better understand. A big thanks to Rita and Tanya!
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is a great listener and shares options that are best for you and your family. He always addressed me by name and greeted me if he saw me outside of his office. There were a few times he called me personally.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Caroline and Ilynne)
I worked closely with Dr. Kaplan's team of nurses - all of which were incredibly organized, helpful and super prompt with responding to my questions (believe me when I say I have a lot of them). I especially felt connected with Caroline and Ilynne. Both women are so lovely to work with and I knew they genuinely cared for me as much as I cared for them.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
If I could give more stars to Dr. Kaplan, his staff and everyone at FCI, I would. I have been working with FCI for over a year now and anyone who has undergone IVF knows it's quite the rollercoaster. From day one Dr. Kaplan was nothing but understanding, knowledgeable, compassionate and patient. He is extraordinary at listening to a patient's needs and explaining options. As I told Dr. Kaplan, I walked into his office with so much heartache and pain. I was a grieving mother who lost her only child - a 2 year old to cancer just a year prior. Additionally, I was in remission from breast cancer. I didn't know if having another child was even a possibility for me but my husband and I thought it was worth a try to see "the best of the best." Dr. Kaplan listened to my tragic story and genuinely shared his optimism in helping me become a mom again. I never felt that he was BS'ing me or just trying to get my business. It's almost as if I instantly trusted him and believe me - I don't trust many people, especially right away. Here I am a year later and pregnant with my second child. For the first in many years, I feel happiness that is authentic. It is because of Dr. Kaplan and his team of nurses that I am finally sharing happy news. When you're 8-9 weeks pregnant, FCI will release you to be seen by your OB regularly. Today was the day I was released by Dr. Kaplan and although I am very happy, I will admit that I have been very emotional. I loved working with him and his team and have been extremely comfortable. I know I will be in excellent care with my OB, however, Dr. Kaplan and his nurses made this experience even more meaningful. I pray to have the opportunity to work with them in the future!
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If you don't understand something, don't be afraid to ask for clarification! Maintain optimism even if there are turning points. Always ask what your options are.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Egg retrieval - Gonal, Menopur, Lupron, Cetrotide, trigger shot Embryo transfer - Prenatal pills, Estradiol, baby aspirin
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I really don't know exactly because I have two insurance policies, however, I am estimating it has cost us approximately $20,000 out of pocket (I had two egg retrievals and 1 embryo transfer)
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan strongly recommended one embryo to be transferred and my husband and I were very comfortable with this decision.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Brian Kaplan at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
The clinic [Fertility Centers of Illinois] is very well organized. The front desk staff is always quick, efficient & friendly. The only weakness they have is their billing department. They are always slow & behind on processing things...She [nurse] always answers questions in a timely fashion. She explains things in a way that are understandable. She is very compassionate about my treatments & outcomes.
+ Read more
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
The clinic is very well organized. The front desk staff is always quick, efficient & friendly. The only weakness they have is their billing department. They are always slow & behind on processing things.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has an amazing & compassionate bedside manner. Her emotions during my living pregnancy, chemical pregnancy & 2 miscarriages show. She’s always warm & embraces you in hugs no matter what the news is.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
Stephanie is amazing. She always answers questions in a timely fashion. She explains things in a way that are understandable. She is very compassionate about my treatments & outcomes.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is compassionate. She is very driven & focused to come up with a plan of action to give you the best care possible. She always listens to comments & concerns & is willing to try suggestions. She always puts things into perspective & doesn’t sugar coat things.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don’t be afraid to ask questions. She is amazing at answering everything. She explains things in details that can easily be understood.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
We started in 2015 with Letrezole then moved on to injectables with times intercourse. When those did not result in a pregnancy we added IUI to my second round of injectables. That resulted in a pregnancy & live birth. In 2018 we went back to injectables/IUI. Those resulted in a CP & 2 MMC. After having a hysteroscopy to remove scar tissue & polyp I just underwent injectables & another IUI. Currently waiting for beta day.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
The first time I went I was complete out of pocket & did not have insurance coverage. Prices for services are reasonable & were expected. They give a fair discount for cash pay patients.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Allison Rodgers at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
?
Treatment
2 Egg Freezing, 2 Embryo Freezing, IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage, Immunological, Other
10
My first fet was single embryo , 2nd time I was given the option of 1 or 2 [at Fertility Centers of Illinois]...Front desk people are nice . If I have questions or concerns they try to help or make sure I’m in the right place . Usually answer the phones all the time or get back prettt quick . They work with me scheduling and are generally nice and seem like they enjoy there job...My nurse is amazing! She’s like a friend and let’s me just talk and express my concerns. Never knocks them down . She’s vet compassionate and always gets back to me ASAP and spends as much time with me as needed if on phone , email or in person . Communicates well with doctor Nani and goes above and beyond for me !
+ Read more
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, 2 Embryo Freezing, IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage, Immunological, Other
10
Describe your experience with Fertility Centers of Illinois.
Front desk people are nice . If I have questions or concerns they try to help or make sure I’m in the right place . Usually answer the phones all the time or get back prettt quick . They work with me scheduling and are generally nice and seem like they enjoy there job
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
I feel like a human cuz dr Nani let me give my opinion on stuff and take into consideration of things I wanted to try or do .
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Kristin badjurius )
My nurse is amazing! She’s like a friend and let’s me just talk and express my concerns. Never knocks them down . She’s vet compassionate and always gets back to me ASAP and spends as much time with me as needed if on phone , email or in person . Communicates well with doctor Nani and goes above and beyond for me !
How was your experience with Jane Nani at Fertility Centers of Illinois?
Dr Nani I s always optimistic. When there are setbacks or bad outcomes she’s always looking at the bright side . To me she doesn’t give up . She try’s things and doesn’t just do what everyone else is doing or works for them . Let’s you be your own adovcate .
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
Don’t take her cheery happy attitude as she doesn’t care . She just try’s to look at the bright side and not discourage you
Describe the protocols Jane Nani used in your cycles at Fertility Centers of Illinois and their degree of success.
Since I had multiple hystercopy cuz of adhesions dr Nani wouldn’t let me move forward with out doing a mock/era cycle to make my sure my uterus was capable of a transfer . First fet was antagonist. My lining did not respond well . She added extra meds like Del estrogen and extra estrogen in general to help thicken my lining and reduce fluid from my uterus. She didn’t just cancel . My first fet was a positive hcg but ended in miscarriage at 7.5 weeks . My thyroid went crazy and my progesterone dropped so they added extra meds to try to save . 2nd fet did antagonistic. Started out with higher dosage of estrace from beginning. Ended up with fluid again . Added Del estrogen and did fluid aspiration. Day of transfer I had tri lining like last time and no fluid so we went for it . Doctor Nani did give me option to cancel if I wanted . We also started out higher dosage of progesterone to avoid a drop . Also we were checking thyroid weekly and adjusting meds as needed . We were on top of things but unfortunately my thyroid went crazy and had a negative. Went to my what happed appointment. She recommended changing protocol to stimulated cuz of poor lining issues even though the first one did take . Recommended getting more blood work and us on thyroid b4 transferring again . I also brought up a ob/immunologist to her and she was on board and backed me up on everything. She even tried to get me in sooner to the doctor. She also kept in contact with my ob the whole time since I M very close to her . Through out this whole process she always had a smile on her face and always happy even when she was coming into to do surgery on me at 6am . It can be annoying but atleast she’s always optimistic. I knew I was with the right doctor when she didn’t knock down all my ideas .
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Us tech vita is amazing. Very compassionate and explains everything. I got so comfortable with her that I would ask for her if another tech was going to take me . All the people I have a relationship with treat me well and treat me like a friend and make me feel like they truly care
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
I have pretty good coverage . But nothing was always paid fir unless my max oop was met
Describe Jane Nani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My first fet was single embryo , 2nd time I was given the option of 1 or 2.
10
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jane Nani at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Unexplained
9
The location of the clinic [Fertility Centers of Illinois] is great, easy to get in and out. There is plenty of parking available. I feel like for the most part you don’t wait any longer than 10-15mins from your apt time. The front desk staff is friendly and helpful. Weaknesses I feel like sometimes calls are not returned and it’s up to you to follow up with another phone call. Other than that I feel like the clinic is ran well.
+ Read more
Age
35
Treated
2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
The location of the clinic is great, easy to get in and out. There is plenty of parking available. I feel like for the most part you don’t wait any longer than 10-15mins from your apt time. The front desk staff is friendly and helpful. Weaknesses I feel like sometimes calls are not returned and it’s up to you to follow up with another phone call. Other than that I feel like the clinic is ran well.
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
My first impression of Dr. Ahmad was great, she’s wonderful very warm and yet upfront and honest. This was my second transfer, but first with Dr. Ahmad. This last transfer I did not feel like my office/ nurse was organized. Sometimes I would call and not get a call back. Other times they would call and would be a little lost on what my next steps would be. Asking me what I have and haven’t done. Overall, the environment in the office was very friendly most of the same staff from when my previous doctor was there. I feel like maybe they are still trying to work out a few kinks with a new doctor coming in.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
So my first and second transfer was the same nurse. The first round I thought she was on top of her game very organized. The second round I felt like things were a little out of sorts. I wasn’t always getting call backs when I requested them. Had an issue with medicine not being ordered I also felt like because I had done this before she felt like she wasn’t as clear with directions as she was the first round. It could all be because of the change in doctors , we’ll see how the third round goes in a couple weeks.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
Dr. Ahmad has a very sweet personality. Every time I’ve seen her she always has a smile on her face. I’ve had to bring my son in with me one I’ve had a procedure done and she was talking to him and just being very friendly while doing my procedure. This second transfer I just did, Was unsuccessful so I go in next week to meet with her to see where we go from here. I can’t honestly point out any weaknesses just yet.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
I always tell my friends that I’m referring to be upfront and honest and ask any question that comes to mind. If the doctor your are dealing with does not answer your questions throughly or gives you the vibe that they aren’t taking you seriously, you need to move on. This process is way to draining and to end up with a doctor you are unsure about or doesn’t give you good vibes is just not worth it. Find your match. I can honestly say so far I feel very comfortable with my decision of seeing Dr. Ahmad.
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
So this past transfer Dr. Ahmad used to the same protocol as my last Dr. because it was successful. I started on BC for a few weeks then started Lupron shots( dosage was different /lower from my first transfer. Im unsure why but I plan on asking next week). Then from that we started estrogen patches and vaginal inserts along with progesterone inserts. The week of transfer we started progesterone in oil. It was a lot but because it worked my first transfer we figured we would try it again, but we were unsuccessful this time.
Describe the costs associated with your care under Asima Ahmad at Fertility Centers of Illinois.
I think this last round of treatment was just under $3,000.
Describe Asima Ahmad's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because I was able to get pregnant I was just miscarrying because of genetic issues with embryo, they only recommended transferring one embryo. With my first successful pregnancy I ended up with severe preeclampsia at 35 weeks which resulted in an emergency c-section. I totally understand why they one want to transfer one rather then two embryos in my case.
8
Doctor
Asima Ahmad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38 - 41
Treated
2016 - 2019
Success with this Doc
No
Treatment
3 IUI, IVF
Diagnosis
Endometriosis, Unexplained
10
Everyone at this clinic [Fertility Centers of Illinois] treats you with care and respect. They are friendly and helpful. The ultrasound techs immediately make you feel comfortable. The receptionists are on a first name basis with a lot of patients when they walk in and are very warm and welcoming...Cindy [nurse] was excellent at responding to emails and phone calls to answer any questions I had and to provide me with any instructions I needed
+ Read more
Age
38 - 41
Treated
2016 - 2019
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Everyone at this clinic treats you with care and respect. They are friendly and helpful. The ultrasound techs immediately make you feel comfortable. The receptionists are on a first name basis with a lot of patients when they walk in and are very warm and welcoming.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Anytime I talk to Dr. Jacobs, he is 100% familiar with our journey, what has taken place, and what is coming up next. He’s never provided generic information, only information specific to our journey and treatment.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy)
Cindy was excellent at responding to emails and phone calls to answer any questions I had and to provide me with any instructions I needed.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
From the first consult, Dr. Jacobs has been everything we could have hoped for in a fertility doctor. He’s so knowledgeable and does a great job of explaining things and answering all of our questions. When treatment isn’t successful, he reaches out to see how we’re doing and has adjusted treatment and suggested additional testing to rule out certain issues that could prevent future successful treatment. He has always made us feel like we are his only patient. He often expresses his excitement and confidence that our miracle will happen.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Don’t wait to make your appointment.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
He wanted to start with IUI for us based on our test results (I had no issues with my Fallopian tubes). After 3 unsuccessful IUIs (and a couple of medical hiccups along the way that required us taking a brief break from treatment), we decided to try IVF. Dr. Jacobs has discussed IVF from the beginning as one of our treatment options, and when we decided we were on board we had a lot of questions. Dr. Jacobs was amazing at helping us understand the process. Our egg retrieval yielded 17 eggs and 4 developed into blastocysts. Because of my age, we decided to do genetic testing on those 4 embryos and only 1 came back normal. So we did a frozen embryo transfer. Unfortunately, it didn’t result in pregnancy. Dr. Jacobs reached out the day I got the results to express his sympathy and check on me, which I thought was incredibly kind. He met with us to go over everything and we decided to try again. We went though a second egg retrieval, which again yielded 17 eggs, 3 of which developed into blastocysts, and 1 of which tested as genetically normal. At that point, I felt that my mind and body needed a break. I started fertility acupuncture and have recently started the process with Dr. Jacobs to start getting ready for another frozen embryo transfer.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Fertility treatment is expensive. I feel that Dr. Jacobs’s services are on par with most fertility clinics. What I love is that they work with Attain Fertility so we were able to save a lot of money with the multi-cycle discount that they offer.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
8
I loved my ultrasound technician at the Lindenhurst clinic [of Fertility Centers of Illinois]! She always made me feel comfortable. I appreciated that there were multiple locations that I could go to depending on my needs. The billing is not great. I would often not get bills in the mail but go to an appointment and be notified of an outstanding balance. The bills were very hard to read and understand. I tried to contact billing via patient portal and never got a reply.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
I loved my ultrasound technician at the Lindenhurst clinic! She always made me feel comfortable. I appreciated that there were multiple locations that I could go to depending on my needs. The billing is not great. I would often not get bills in the mail but go to an appointment and be notified of an outstanding balance. The bills were very hard to read and understand. I tried to contact billing via patient portal and never got a reply.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
When we had our consultations with Dr. Rodgers I felt like a human. After that I felt like a number. Or rather I didn't feel like I was high on the spectrum of concern, especially in our last cycle. New protocol was introduced by my nurse and not Dr. Rodgers. I felt like I was not important. It made me wonder if IUI patients were treated differently than IVF patients.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie)
I had mixed reactions with the nurses. We went to two different clinics so we experienced I believe 4 different nurses. Nancy was great when I talked to her after a consultation. There was a nurse I did not know that talked to me during the cycle where I had the cyst who was rude (NOT Nancy, Stephanie or Amber). Stephanie was good at explaining when I asked her to go over details again. I know she relayed Dr. Rodgers treatment plan but I did feel like I was encouraged to go forward with treatment when it wasn't a great idea. I had a good talk with Amber and another nurse when we were deciding to stop the treatment cycle.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Face to face interactions with Dr. Rodgers was great. We really clicked with her and were very happy to have her for our doctor, she felt like the right fit. My first two IUIs were fine, though I didn't see Dr. Rodgers for any of the treatments. I only spoke to her when she called to tell us the negative results. For our third (canceled) IUI my cycle started off poorly due to my baseline testing but treatment was recommended anyway. I questioned it but was encouraged to continue. I felt like my personal case was not really being considered when these decisions were being made. It felt like they were trying to "pull out all the stops" without considering me as a whole person.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Reach out directly to her if you need to. I sort of missed the memo on that and only communicated with the nurses. Also speak up if something doesn't feel right. I regret not doing those things.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I had a mass on my ovary. Dr. Rodgers recommended surgery first. She recommended a great surgeon who took out the benign tumor and minimal endometriosis. After that Dr. Rodgers recommended Letrozole IUI/timed intercourse or IVF. We chose to try THREE medicated IUI cycles. For the first one I took 2.5 mg for 5 days. I ended up with 1 follicle but it took a while and wasn't very large. I used ovidrel for the trigger shot. I was directed to take progesterone in oil daily. The cycle ended with a negative result. The next cycle was cancelled due to an estrogen producing cyst. Then we try again with 5 days of 5 mg of Letrozole. Again, it took a while and I only got one follicle, slightly larger. I used ovidrel for the trigger shot. I was on estrogen twice a day and progesterone once a day. It resulted in a negative test. For this cycle my FSH was high on baseline and was told I was less likely to respond to treatment but it was recommended we continued with the cycle. I took 7.5 mg for 5 days. I showed no results. I was recommended 100 IU of gonal-F/follistim for three days but that quickly changed to 300 IU for 4 days. I started showing a response and it as recommended to increase to 600 IU for 2 to 4 days. At that point we decided to stop treatment because the injectable medications were not a protocol we ever discussed with Dr. Rodgers and I had become increasingly uncomfortable with the way treatment was progressing.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Honestly the billing was so confusing I don't think I could tell you how much different aspects cost. I will say it was in the estimated cost they provided. $2000 per IUI.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Strengths are that they [Fertility Centers of Illinois] are efficient. Weakness is mornings are a mass assembly line of a ton of women going through bloodwork and ultrasounds. Not most personable at times especially during busy mornings. The billing office was super helpful. They worked with us when our authorization for treatment was randomly lost. They helped us figure it out with insurance. They gave a 20% discount if we paid our balance in full. Another downside was not knowing the anesthesiologist was out of network so it was not covered at all. Never thought to ask as it was an in network provider and clinic.
+ Read more
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Strengths are that they are efficient. Weakness is mornings are a mass assembly line of a ton of women going through bloodwork and ultrasounds. Not most personable at times especially during busy mornings. The billing office was super helpful. They worked with us when our authorization for treatment was randomly lost. They helped us figure it out with insurance. They gave a 20% discount if we paid our balance in full. Another downside was not knowing the anesthesiologist was out of network so it was not covered at all. Never thought to ask as it was an in network provider and clinic.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
The clinic itself is an assembly line of bloodwork and ultrasounds. The time we were with Dr Rapisarda it was very personable and treated as if we were the most important patient. He was thorough and answered all my wife’s questions.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Christy and Megan first cycle. Now Jenna)
All the nurses were kind. They delivered the really crappy news of not being pregnant very kindly. They managed my wife’s anxiety about things very patiently.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
He was kind, caring, and very thorough. He had no insight into why our iuis were not working other then we were using frozen sperm. When we hit the number of iuis needed for insurance to pay for ivf he fully supported us on that journey.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
He may run a bit late but when you are with him you are the most important person in the world.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We started with 3 unmedicated iuis and ovidrel trigger. Two of those we did back to back inseminations. All negatives so we added clomid and ovidrel trigger for two cycles. Also switched sperm donor. Still negative. Iui six was done with gonal f and ovidrel. Again negative. Moved to ivf. Pretty typical protocol of gonal f, menopur, and centricide. Retrieved 17 eggs. 10 mature and fertilized. Transferred one AA embryo on Day 5. Froze two on day 5. Froze anonyher on Day 6. Pregnant with a singleton. Gave birth 9 months later. Now did our consult for a FET for baby 2. Started birth control today. Will use lupron, estradiol, and PIO.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
We spent $8000 on ivf procedures total out of pocket after insurance.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Our doctor recommended transferring one due to age and no known fertility issues. We transferred one. Will transfer 1 for our FET due to quality of embryo.
10
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Rapisarda at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

1
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
1
Appointments that are as simply as blood work and ultrasound take over an hour [at Fertility Center of Illinois-Chicago] because they’re always running behind. It typically takes 30 minutes in the waiting room to be seen. That being said, the ultrasound technicians and lab were all wonderful and very nice. I have nothing negative to say about them or my experience with the staff in that regard!
+ Read more
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
1
Describe your experience with Fertility Centers of Illinois.
It is truly a baby making mill. Appointments that are as simply as blood work and ultrasound take over an hour because they’re always running behind. It typically takes 30 minutes in the waiting room to be seen. That being said, the ultrasound technicians and lab were all wonderful and very nice. I have nothing negative to say about them or my experience with the staff in that regard!
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Throughout I had issues with Dr. Marut’s nurse, Ashley. When I would ask questions she would simply make me feel stupid. This was similar with Dr. Marut as well. If he tried to textbook explain something and we had a question it was like he got angry that he had to answer. Additionally, I felt like I was forced to do 6 IUIs and then was just placed into a generic program for our IVF treatment. Whenever I called to ask about labs and ask for an explanation as to why one level could have been higher or lower it took a significant amount of time to even answer or research. They didn’t know me and I know they didnt really care. I felt like I was a mouse being tested on, poked and prodded regularly without true monitoring or care. It truly felt inhuman but I was blinded by the potential to have a baby.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley and Torria)
Torria was much better than Ashley. Ashley has sent me incorrect schedules which i had to correct for her with wrong dates and medications, she made me feel stupid, I was constantly asking questions about my care which she never knew the answers to and had to review and research my file, she was cold and not compassionate.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
How was your experience with Edward Marut at Fertility Centers of Illinois?
He is very clinical and seems like a nice man when you first meet him. I don’t think he actually reviews the patient as a person rather just looks at labs (without taking into consideration existing conditions) and plops patients into programs in hopes that the statistics hold up. As mentioned I feel like I was treated in an inhuman manner, it’s hard to even put into words.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Be aggressive with your questions and don’t let him manipulate or bully you into IUI or a specific protocol.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
IUI 1-3: medications used were letrozole, regular monitoring and ovidril for trigger. This was chosen as it was “typical” to start out. All results were negative. IUI 4-6: given the first three cycles didn’t work he noted it was typical to do three cycles with injectables. We did not want to actually proceed with IUIs and wanted to jump to IVF but he was adamant that it would work. I took follistim, had regular monitoring and ovidril as a trigger. All results were negative. Retrieval and fresh transfer: medications used were follistim, menopur, ganirelix, minivelle, crinone. He noted this was a standard protocol. During my last monitoring appointment my uterine lining was significantly thinner but no mention was made. Pregnancy test result was negative. FET 1: I took birth control for 3 weeks, lupron, minivelle and crinone for this cycle. This was a standard protocol that he felt was suitable for me. Again, my lining was thinner before the actual transfer than it has been at previous appointments but no mention was made. This transfer ended as a chemical pregnancy. FET 2: I took birth control for 3 weeks, lupron, minivelle and crinone and he added in a baby aspirin for this cycle. This was a standard protocol plus aspirin that he felt was suitable for me. Again, my lining was thinner before the actual transfer than it has been at previous appointments but no mention was made and when I asked it was brushed off and not acknowledged. Pregnancy test result was negative.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The monitoring appointments went well, aside from the long wait times. The staff was very nice and the technicians were all lovely.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Each appointment required a $50 copay and each round of IUI was approximately $1500. The retrieval cycle with fresh embryo transfer was about $10,000 and the frozen transfers after that we’re about $5000 each.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He was adamant about only transferring one embryo at a time (even though we didn’t do genetic testing) and was rude when we asked to do more than one.
1
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Edward Marut at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
40 - 42
Treated
2017 - 2019
Success with this Doc
?
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
When I did speak with some nurses [Fertility Centers of Illinois], half of the time the experience felt cold ... The other half of the time, the nurses were patient and empathetic, e.g., ... It is challenging to work full time and manage monitoring appointments especially since you may only be given a 1-2 days’ notice that you need to come in. It is frustrating that the nurses call you in the evening to advise on next steps but likely by the time they call, the scheduling team is gone for the day.
+ Read more
Age
40 - 42
Treated
2017 - 2019
Success with this Doc
?
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
It is challenging to work full time and manage monitoring appointments especially since you may only be given a 1-2 days’ notice that you need to come in. It is frustrating that the nurses call you in the evening to advise on next steps but likely by the time they call, the scheduling team is gone for the day. Because of the short notice, they often cannot accommodate me at my desired time, 6:30a. I work in the far north suburbs (~1 hour drive in average). I have had to cancel important meetings, work from home, take calls from the car. My work schedule is challenging because of my level and the fact I am in meetings most of the day. This adds a layer of stress with going to appointments and not having my work suffer as a result.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
When interacting with Dr. Kaplan, I felt like a human, however, those interactions were limited. My primary interaction was with his nursing team who usually interacted with me via email on the FCI portal. When I did speak with some nurses, half of the time the experience felt cold, i.e., they were short in answering my questions or seemed put off when I had several questions to ask or did not answer my questions completely. The other half of the time, the nurses were patient and empathetic, e.g., . After my third cycle when all of my embryos arrested, a nurse called me promptly to address my questions and talk through next steps. Each nurse has a different “bedside” manner.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Initially Ilynne McGovern then Donna Gerbhart )
Ilynne is very knowledgeable and kind. Donna is getting better. I was upset after my initial interactions with Donna since they felt rushed and as if she was irritated by my questions. She has gotten better and seems to have more patience. She now spends more time explaining things and does a better job with answering my questions. In general, I do not understand the various nursing teams Dr. Kaplan has and what the responsibilities for each are. He has his Highland Park nurses which I understand are the IVF nurses and the River North nurses (unsure what they do compared to HP). I was annoyed that their process is not seamless. On one occasion, I was told by one of the River North nurses that I needed to contact Highland Park to receive my protocol. I already feel that I have to be my own advocate, ask questions about the protocol/why certain meds are used because they do not consistently explain this, and to have to sort out logistics because communication is poor on their end shouldn’t have to be my responsibility. It’s also challenging if you have a demanding job to be available for their phone calls since they typically do not have a set time that they call. So if you are in a meeting and miss their call but have questions, you often have to email the portal since they have left for the day and need to wait for a response. I do appreciate that the nurses will let Dr. Kaplan know that I want to speak with him after a canceled/failed cycle. Typically, you are asked to leave a message with his admin, Carmen, who never seems to answer her phone or be prompt with her return call. On one occasion, I had already spoken with Dr. Kaplan (nurses had asked him to call me) the week after a failed cycle before Carmen even returned my call!
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is direct and clearly communicates his opinion. I appreciate that he does not sugar-coat the situation since fertility treatment is too expensive and time consuming to operate under false pretense. He is, however, quite busy. After my failed or canceled cycles, it was difficult to schedule a consultation appointment that wasn’t a few weeks out (by then I would have missed the opportunity to start a cycle the month immediately following the cancellation/failed cycle). In each case, he was able to do a brief phone consult with me the week after, in between procedures (i.e., no specific time scheduled), so I did not need to wait weeks to speak with him. In interacting with Dr. Kaplan it is best to have done your research and prepared all of your questions in advance. The conversation goes very quickly so know what you want to say and what questions you want answered. Dr. Kaplan does not provide an email address which would be helpful but I understand that this would be impractical given the number if patients he sees. Dr. Kaplan likes to do his own procedures and, therefore, bases your protocol around his set procedure dates each month. I appreciate that he likes to do the procedures himself but at the same time it is frustrating having to wait to start a cycle based on his dates. Dr. Kaplan does his retrievals at the Highland Park location since his embryologists are onsite there. Transfers are done either at Highland Park or at his office on Michigan Avenue, which is beautiful. During my initial consult, Dr. Kaplan informed us that he prefers to do frozen embryo transfers to give the body a bit of time to recover from the retrieval. This is an important consideration for those who want to do fresh transfers.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He is recognized as one of the best. As such, he is in high demand and, therefore, may not get to spend very much time with you. Therefore, you will need to interact more frequently with his nurses. If you want an RE that can spend more time with you, perhaps Dr. Kaplan is not the right doctor for you.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Due to my age, diminished ovarian reserve and low AMH (0.6), we went straight to IVF. My first cycle was a standard antagonistic(?) protocol with Follistim (300 IU to start), Menopur (150 IU), Doxycycline, and Ganirelex (250). I was also taking a prenatal vitamin from my local pharmacy, and had started acupuncture and yoga at Pulling Down the Moon since I could no longer run as a form of exercise. We considered ourselves very lucky with the first cycle as after 4 embryos retrieved, we were able to transfer 1 PGS-tested 5-day embryo via FET. Unfortunately, that did not result in a pregnancy. For my second cycle, I was put on the Lupron microdose protocol since that is typically used with “poor responders.” This included 40mcg of Lupron BID, 450 Gonal, 75 IU Menopur. However, that cycle was canceled as my body did not respond to it. During this cycle, I also started taking the PDTM Prenatal multi-vitamin with supplements and added supplements Kaplan recommended (CoQ10, pycnogenol, L-Arginine). My third cycle was similar to my first but with a different dose of Menopur - 300. I also took 300 Gonal and 250 Ganirelex. All of my 5 embryos arrested before making it to Day 5. For my fourth cycle, I was on 100 mg Clomiphene, 300 Gonal, 150 Menopur then 250 Ganirelex. I had 5 eggs retrieved, 3 fertilized, 2 made it to Day 5. One came back PGS normal and the other designated as “special considerations.” One of my issues in preparing for FET is my lining not getting thick enough. I’ve had three canceled FETs due to this. One FET cycle I was on Estrace (initially 2 pills am/pm) and baby aspirin then doxycycline, Medrol, and PIO. Another FET cycle I was on delestrogen (0.3ml every 3rd day), baby aspirin, and 5 units of Lupron then Doxycycline, Medrol, PIO. The next cycle was a stimulated FET with 150 Gonal but I ovulated before the FET. I’m currently on another stimulated FET protocol - 5 units Lupron and 150 Gonal.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
My BCBS IL PPO insurance provided by my employer has different coverage for procedures vs. medications. My lifetime medication max was $15000 which was usurped with my first round of stim medications and didn’t cover the full expense. I have been out of pocket for meds ever since then. For 4 stim rounds and 5 FET preps, I’d estimate I’ve spend $20-25K in medication alone. Most of my procedures are still covered under my insurance so I’ve only had to pay deductible/co-insurance though do not know the amount. I’ve elected for PGS testing for the cycles where it was possible so for 2 rounds that was about $10K including biopsy, testing, and storage.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Tubal Blockage, Other
3
No compassion at the front desk [Fertility Centers of Illinois]. Overall the office seems very cold. ... I did feel like a number there. Most of my ultrasounds were done by Cathy. She is very sweet and kind. ... Blood draw staff were nice and didn't hurt when poking. I can't remember the name of the girl who did my IUI's but she was very nice as well. ... I did that 3 times for IUI, but they all failed. Now I'm on to IVF.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Tubal Blockage, Other
3
Describe your experience with Fertility Centers of Illinois.
No compassion at the front desk. Overall the office seems very cold. Dr. Ahmad wasn't super compassionate either. Shanon is amazing to work with. I did feel like a number there. Most of my ultrasounds were done by Cathy. She is very sweet and kind. She always had suckers there for my daughter. Blood draw staff were nice and didn't hurt when poking. I can't remember the name of the girl who did my IUI's but she was very nice as well.
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
Rushed out of all consults. Didn't go over anything in detail. Laughed at my questions. Didn't take time to hear me out about what's been going on with my body.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon Shroeder)
Shanon was amazing, sadly I just found out that she left FCI. :( She came up with my protocol and would always help me out trying to find meds b/c she knew I was 100% self pay. I'm unsure who is going to come in now, and FCI never gave us a heads up as to her leaving, so I'm pretty scared about who's going to come in.
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
After several rounds of nothing working, she ended up telling me that she was out of options for me. My amazing nurse, Shanon, actually came up with my protocol and it worked! Dr. Ahmad is very sweet and seems very caring, but when it came time for me to ask my questions, I think she responded poorly many times...not always, but often she would laugh or just give a quick answer that made it seem like what I brought up wasn't really a valid point. I would also like to feel more secure in her drive to get me pregnant...I'm not sure how motivated she is. I would also like to see statistics specific to someone with my conditions and she work with such patients as far as what I might expect and what results I may see.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
Be sure to do your research and push to get your questions answered relevantly.
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
I tried Gonal-F shots for 2 rounds, but my follicles never grew. Then I did 5 days of Femara and 2-3 days of Menopur (150iu) and was able to get my follicles to grow. I did that 3 times for IUI, but they all failed. Now I'm on to IVF.
1
Doctor
Asima Ahmad
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
38 - 40
Treated
2017 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Other
8
Getting an appointment is pretty easy and the entire staff [Fertility Centers of Illinois] is super friendly. For monitoring, they try to adhere as close as possible to your appointment time. The most that I had to wait was approximately 15 minutes. It's super helpful that they are open as early as 6:30 am for appointment for those of us who have to get to work early. ... Ashley [nurse] is pretty amazing. Anytime that I had questions, she has made sure to call me or email me back the same day.
+ Read more
Age
38 - 40
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Other
8
Describe your experience with Fertility Centers of Illinois.
Many people don't like FCI and refer to it as a "cattle call" but I believe that's coming from those patients that visit the River North location which is the biggest and busiest with multiple doctors and not to mention where all the procedures take place. There are so many other locations that FCI has in the suburbs where you definitely don't get that feeling. Getting an appointment is pretty easy and the entire staff is super friendly. For monitoring, they try to adhere as close as possible to your appointment time. The most that I had to wait was approximately 15 minutes. It's super helpful that they are open as early as 6:30 am for appointment for those of us who have to get to work early.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is really a cheerleader for all her patients. She takes the time to answer all questions (even has answered emails on the weekends and when on vacation which i felt horrible about!) and personally calls you with good or bad news. I feel that she really has your back and tailors treatment based on each individual case.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley)
Ashley is pretty amazing. Anytime that I had questions, she has made sure to call me or email me back the same day. I never have felt rushed to get off the phone or to keep emails short with her. When she has not been available, all of her other nurses have been nothing short of amazing either. This is honestly the first group of nurses that I have felt the most comfortable and least stressed with. They are a HUGE group of cheerleader for all of Dr. Rodger's patients.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is a compassionate and knowledgeable doctor. She may be younger than most RE's but I honestly thing she takes her time to really understand different treatment options and thinks outside the box. She is not afraid to be challenged and answers all questions and concerns with honesty and with data to back it up if needed. She will try anything and everything that makes sense for your treatment. The only negative that I would say about her is that due to the amount of patients, she sometimes has to be reminded of things like meds, what protocol you followed for your last transfer but that should be probably expected as I am not her only patient. I never have felt rushed during any consults with her and she makes sure to be there for all transfers and procedures. I really wish that I had done a cycle with her with my own eggs.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Once you are a patient and in treatment, make sure you remind her of things that could be important.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Before the first FET I had a saline sono and ERA done. FET #1 included an endometrial scratch, lupron, estrace, estrogen patches, antibiotic, baby asprin, and PIO. I got pregnant for the 1st time ever but sadly miscarried a couple weeks later. After the miscarriage we ran a couple of blood tests and everything was ok. Before FET #2, we did an endometrial biopsy to look for inflammation which came back negative so we proceed with the same protocol as the 1st FET and it was a negative. For our last FET, we added predisone and lovenox (everything but the kitchen sink) and sadly we had another negative. After this last negative, we decided to run a couple of more blood tests and will possibly do an EIP before our next transfer.
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
8
The overall feel at FCI though is not the most "homey". ... Strengths: lot's availability for appointments. I especially like the early appointments (they open at 6:45am - so it's very convenient). Phone is always answered. Weaknesses: Very large office. Hardly ever seen by the same person. ... There were a few instances when I felt that there was some disorganization and that made me a little flustered with the process; but overall, she [nurse] does a good job and is attentive to your needs.
+ Read more
Age
33
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
8
Describe your experience with Fertility Centers of Illinois.
Strengths: lot's availability for appointments. I especially like the early appointments (they open at 6:45am - so it's very convenient). Phone is always answered. Weaknesses: Very large office. Hardly ever seen by the same person.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
When meeting with Dr. Marut he is very compassionate and does make you feel like a human. The overall feel at FCI though is not the most "homey". It's too large of a practice that at times you do feel like just one more person there.
Describe your experience with your nurse at Fertility Centers of Illinois.
Dr. Marut's nurse has a really pleasant demeanor. She is cordial and seems to truly care. There were a few instances when I felt that there was some disorganization and that made me a little flustered with the process; but overall, she does a good job and is attentive to your needs.
How was your experience with Edward Marut at Fertility Centers of Illinois?
Overall my experience with Dr. Marut was very good. I met with him for an FET and he took the time to explain the entire protocol with me. At one of our diagnostic exams, I mentioned to him that I'd like to try a "Natural FET" and he allowed for me to go that route. I'd also like to mention that during the saline ultrasound I had to bring my 1year old daughter with me and he was very accommodating. She cried the entire time and he told me not to worry and did what he needed to do as quickly as possible. I was truly touched by how caring and understanding he was in this situation. I didn't see him again until it was time for the actual transfer. I think this may have been the hardest part, because I didn't have that reassurance that I needed during that process. My FET was successful and he seemed genuinely happy for us. I do like that he makes the effort to be at every ultrasound appointment. It's reassuring to hear him say how everything is measuring well and what to expect next.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
To make sure you have your questions at hand when you see him at your initial appointment. You will not get that long of a time after the initial consult.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
I asked for a Natural FET. So the protocol was basically monitoring of lining and follicles. Once it looked like I was ready to ovulate I took a trigger shot and started Crinone 3 days later. Transfer was 7 days after trigger shot.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
$3,500 for FET $250 Transfer of embryos Fee Paid separately to transfer my embryos to the clinic as well as paid separately for medications.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Marut suggested early on to only transfer one embryo.
9
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
9
Front desk staff [at FCI- Hoffman Estates] is just ok, except Nora, she is awesome! Ultrasound tech Vita is the best!! Weaknesses lie in time management and scheduling. Allow yourself extra time for appointments, because they tend to get backed up quickly.... I’m all for the single embryo transfer just because I know multiples carry many risks. Dr. Jacobs always recommended only a single embryo transfer for me every time.
+ Read more
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
9
Describe your experience with Fertility Centers of Illinois.
Front desk staff is just ok, except Nora, she is awesome! Ultrasound tech Vita is the best!! Weaknesses lie in time management and scheduling. Allow yourself extra time for appointments, because they tend to get backed up quickly.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
He was very thorough and tailored his treatment plan exactly to my needs. I did not feel like a number, I felt like a person, and he was so compassionate and determined to make me a mother.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy)
Very thorough, quick and to the point.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is compassionate and honest. He takes challenges headnon and always does his best to remedy the situations. He has a gentle demeanor but he is very knowledgeable in this field. He will answer your emails at all hours of the day, and can always set your mind at ease. He is truly a wonderful doctor with a wonderful purpose in life.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Just go and see him, you never know what miracles he has up his sleeve.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
For egg retrieval, Gonal F 225 units nightly along with Menopur 75mg powders, I did two powders. Added in ganirelix around day 6. Triggered with 80 units of lupron. For frozen transfers, I started with lupron and birth control, followed by estrogen patches, crinone and progesterone in oil. For my second successful transfer, we did the ERA biopsy. From those results we adjusted my protocol and did ganirelix, estrogen patches, crinone, progesterone in oil and a short course of steroids. I continued the crinone, estrogen patches and progesterone in oil until my 10th week of pregnancy.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Well oiled machine, very thorough
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Don’t remember specifics, but we have paid roughly $10,000 out of pocket with some insurance coverage.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I’m all for the single embryo transfer just because I know multiples carry many risks. Dr. Jacobs always recommended only a single embryo transfer for me every time.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
45 - 47
Treated
2017 - 2019
Success with this Doc
?
Treatment
3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
3
The clinic team [FCI] is very good, very friendly and caring - but I feel like I get more interaction from the phlebotomist and ultrasound technician than from the people who are managing my care plan. ...You are assigned a nurse as soon as you begin. In the first six months I had three different nurses. ... Making appointments was easy I felt they had plenty of availability. ... The only person I could complain to was the receptionist because there is no charge nurse or nurse manager on site, but complaining to her resulted in a phone call from my nurse.
+ Read more
Age
45 - 47
Treated
2017 - 2019
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
3
Describe your experience with Fertility Centers of Illinois.
The staff at the clinic is great. I love the phlebotomist and the ultra sound tech. They are caring, empathetic, and aware of what you as a patient are going through. I had a situation where I was two days short on meds and my shipment was late and the phlebotomist who is also a nurse worked with me to find me meds for those 2 days so I would be able to go ahead with the retrieval.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
The only times I got a chance to speak to the doctor were the "consultations". Every bit of the care is managed with the nurse and I've had my nurse switched three times. The nurse I am dealing with now has poor communication skills and does not return phone calls or emails. Ever since we had to move to the donor egg process I felt left in the dark and ignored by my physician and nurse. The clinic team is very good, very friendly and caring - but I feel like I get more interaction from the phlebotomist and ultrasound technician than from the people who are managing my care plan.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia)
You are assigned a nurse as soon as you begin. In the first six months I had three different nurses. The first nurse I had was great but suddenly another nurse was calling me about my care. It was never explained why, when, or how the change of care was initiated. I ended up with the nurse I have now. We have complained about her lack of response. During our time of getting things arranged for a egg donor i had a lot of questions and in a 3 week span I emailed her 9 times, left her voice messages 4 times, and never got a response until I called to complain. The only person I could complain to was the receptionist because there is no charge nurse or nurse manager on site, but complaining to her resulted in a phone call from my nurse. It makes the patient feel like they are no longer important. I understand people being out of the office or buy with other patients, but in 3 weeks there should be someone managing my care who could reach out to and explain the dissonance.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is a very intelligent and seemingly caring physician, however I want to be able to communicate with my physician. The system they have in place is everything runs through the nurses. I made an appointment to see the physician because my husband and I had questions and the appointment was cancelled by the office because "Dr. Sipe is not sure why you have an appointment at this stage of the program." I was not allowed to keep the appointment or go in and speak to him. I had to direct our questions to the nurse. If I have questions I should be able to contact my physician. I cannot be an advocate for my treatment plan if I never have the opportunity to speak to the physician.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Meet with several physicians before you make a choice and ask them how much personal interaction they have with patients. If you like the hands-off approach Dr. Sipe may be for you, but if you like to be informed and have transparent and collaborative communication about your care plan you may want to chose a different clinic/physician.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I had to have a pre-IVF surgeries for an adhesion of the uterus. Then I underwent 3 different protocols for egg retrieval. Based on my age my physician recommended genetic testing between retrieval and implantation. The first Protocol was a Lupron protocol . The second protocol was the Schoyer 2. The third was a modified Lupon Protocol beacuse even though I produced more eggs the second time the quality was not as good. It was only in my first cycle that I had eggs get to blast and be sent for genetic testing. At that point we moved to using donor eggs. In this process we had to see the psychiatrist and deal with a lot of the anxiety and depression of the process. Once we chose our donor we began moving forward on payment as donor eggs add another level of financial stress to a couple. It took us about 2 months and now I am in the middle of the treatment plan for implanting donor eggs.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Making appointments was easy I felt they had plenty of availability.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Our insurance plan covered a great deal, but there were out of pocket costs associated with specific procedures and most of the medications. The donor egg portion is extremely expensive and not covered by any insurance.
1
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 38
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Costs [at Fertility Centers of Illinois] were very clear and up front and we had no issues...the front desk staff is extremely nice. The phlebotomists and ultrasound techs are alsoreally great and kind. The one area for improvement I can suggest is I think the communication with the nurses could use some improvement. I felt a lot of the responses I received to questions or concerns felt rushed and not always thorough. I'm sure they're just very busy and overloaded but with the high emotions involved in all of this I would have appreciated extra support.
+ Read more
Age
34 - 38
Treated
2015 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
The main strengths of this clinic are Dr Jacobs is amazing and the front desk staff is extremely nice. The phlebotomists and ultrasound techs are alsoreally great and kind. The one area for improvement I can suggest is I think the communication with the nurses could use some improvement. I felt a lot of the responses I received to questions or concerns felt rushed and not always thorough. I'm sure they're just very busy and overloaded but with the high emotions involved in all of this I would have appreciated extra support.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr Jacobs is extremely warm and personable. He treats each patient as an individual and customizes your care to your personal needs. He also gives his patients his personal email and encourages you to reach out if you have any questions or concerns throughout the process.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
My primary nurse for monitoring, Helen, was ok. She seemed to be very busy andmost of her communication was via email and very short and to the point. The nurse who coordinated my IVF cycle was Keith and he was incredibly kind and compassionate and always took the time to call me and fully answer all my questions.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr Jacobs is the best of the best. Not only is s he extremely knowledgeable and experienced in all aspects of infertility and treatment but he is a kind and caring person. He made us feel comfortable and confident throughout the process. I have and will continue to recommend him to any friend who is struggling to conceive.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Be open and honest with him and trust him to know what is best.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
During our first ivf cycle we retrieved 30 eggs, 21 of which successfully fertilized. Of those, 10 embryos made it to day 5. we did a fresh transfer of a single untested 5 day embryo based on Dr Jacobs recommendation which resulted in the healthy live birth of our daughter. Our second cycle was an FET cycle I had to be on lupron due to my body not responding to BCP. We again transferred a single 5 day embryo (frozen) and I'm currently 11 weeks pregnant.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Our first cycle was not covered by insurance so it was completely out of pocket for us. Costs were very clear and up front and we had no issues. Our FET cycle was covered by insurance. The prior approval process was lengthy and frustrated but that was more the fault of my insurance than the clinic.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
In our situation Dr Jacobs recommended we do eSET due to the fact that we had very highly graded embryos. However, he explained all of the risks of benefits of both approaches and ultimately left the decision up to us. We fully trusted him and follow his advice and it worked out well.
10
Doctor
Laurence A. Jacobs
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Lynn the front desk person [at Fertility Centers of Illinois] is so welcoming and helps with any questions and so informative. I love Stacy the ultrasound tech at the clinic. She is thorough and will explain and point things out as we go through ultrasounds. Robin the blood lady is awesome. I feel like when I walk in there it's like seeing my girlfriend. We talk about everything and I'm always excited to go and see her and talk to her for a few minutes while she draws my blood for the millionth time!
+ Read more
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Describe your experience with Fertility Centers of Illinois.
I LOVE the Hinsdale clinic with FCI. Lynn the front desk person is so welcoming and helps with any questions and so informative. I love Stacy the ultrasound tech at the clinic. She is thorough and will explain and point things out as we go through ultrasounds. Robin the blood lady is awesome. I feel like when I walk in there it's like seeing my girlfriend. We talk about everything and I'm always excited to go and see her and talk to her for a few minutes while she draws my blood for the millionth time!
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Everyone in his office in Hinsdale knows my name and knows me personally. I have never felt like I was just a number. His nurse Agnes always answers all my questions and they always make me feel like I matter.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Agnes )
I love Agnes Dr. Sipes nurse. I can call her with any of my questions or email her about anything! She has been super helpful and compassionate towards everything and she is really amazing! I love her and all the nursing staff that works at the Hinsdale office.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I really appreciated how thorough Dr. Sipe has been with my care. Hes been great at communicating next steps and what he thinks my chances are and what he recommends for my treatment. He always tweaks my treatment to help with the road bumps we have found and I really appreciated that. I have had 3 miscarriages but not from anything that Dr. Sipe did. I am still figuring out what my body and how it responds to pregnancy. He has helped me achieve pregnancy 3 times and I hope soon hell help me get pregnant and stay pregnant for the whole 9 months.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Be advocate for your own care and make sure you have a list of questions you may want to ask because he is very open go asking questions. He has even gone as far as calling me personally to talk about a retrieval that could have been harmful to my body and he always let me know the risks along the way. So just stay informed and ask a lot of questions.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
My IUIs we use first clomid which we discovered thinned my lining so we quickly got rid of it. My second IUI we used Follistim but because I have PCOS my follicles overrespond. We got to use it for that IUI that resulted in a miscarriage because my egg was not of good quality. We then tried another IUI but I overstimmed so we move onto IVF. We did a retrieval using menopur, lupron, lupron trigger and very small amount of HCG so we could retrieve. All of my transfers have resulted in pregnancy but have resulted in miscarriage so far.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
I dont have many costs because my insurance has been awesome.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We talked with our doctor and because of my younger age we decided on transferring one embryo over two embryos and j was perfectly happy with that.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
38 - 42
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation
8
I will say making appointments [at Fertility Centers of Illinois] is easy. Check-out it easy. Depending on when you go, wait times can be tough. I opt to go during lunch so it's much less busy! The worst part about the clinic is the location - no easy public transportation to get there. It's along the Chicago River in River north. ... The technicians are wonderful. Very personable and informative. (Blood & Ultrasound)
+ Read more
Age
38 - 42
Treated
2015 - 2019
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation
8
Describe your experience with Fertility Centers of Illinois.
I prefer the doctor to the clinic - my experience is with the doctor and his staff. I will say making appointments is easy. Check-out it easy. Depending on when you go, wait times can be tough. I opt to go during lunch so it's much less busy! The worst part about the clinic is the location - no easy public transportation to get there. It's along the Chicago River in River north.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe made us feel comfortable the first time entering his office. My OBGYN had recommended him, and said he was the best. We already went into the appointment knowing we were in good hands. He is practical with his responses and backs everything up with stats. You know where you stand with the IVF numbers game, and I found comfort in that. He feels like a friend more than a doctor. And we deeply share the same goal.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Laila)
Very responsive. Answered all my questions. Super helpful!
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I trust him implicitly. He has already shown us success with my first born, and now we are trying for a sibling. Our experiences with him are thorough and we leave with a great deal of confidence knowing that we (and him) are doing everything we can to achieve a pregnancy. I was successful on my first IVF cycle, so in my book, he is pretty darn good! I also appreciated his candor when I asked him questions about different things to do that I read off the internet to boost my chances. He did say half of his job is de-bunking stuff people read on the internet. He backs everything up with science, and I appreciate that. made the process less stressful to not try every herb out there that claims to help with infertility.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
He gives you a lot of time. You won't feel rushed, so come prepared with questions to get the most out of your visit.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
3 IUI's failed before moving into IVF. I honestly don't remember the specific protocol. But here it goes: Birth control to suppress system. Lupron injections. Added Follistim for stimulation. Trigger shot HCG, I believe. Retrieval.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Has improved since my first run, but I think switching to go during afternoon hours made a difference. The technicians are wonderful. Very personable and informative. (Blood & Ultrasound)
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Handled through insurance, so can't comment on costs.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
For my first, it was a fresh transfer and due to my age and quality of embryo's we transferred 3! Hey, one stuck, so yeah! For my transfer now, I am over 40 and protocol has changed. Because of my age, I need to do PGS testing so I have to do a frozen cycle. I have a 65% chance of pregnancy with 1 embryo, so we are only transferring 1 for my upcoming FET.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
No
Treatment
3 IUI, IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Immunological
3
it’s easy to make appointments but there [FCI] is very little done to make sure the process runs smoothly. I would routinely wait 45-75 minuets for bloodwork and ultrasound.That paperwork is not closeiy watches either. ... They disclosed HIPAA information to a third party. The nurses do not closely review changes in medications. ... Lab personnel disclosed gender of embryos despite request not to learn that information.
+ Read more
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Immunological
3
Describe your experience with Fertility Centers of Illinois.
it’s easy to make appointments but there is very little done to make sure the process runs smoothly. I would routinely wait 45-75 minuets for bloodwork and ultrasound. No one is checking to make sure patients are seen timely. I was told part of this is a computer issue. Part of it is just sloppy office management. For patients to be called for ultrasound a sheet of paper is placed in wall holder for ultrasound techs to grab. I learned from one ultrasound tech that she will take a stack at a time because she likes to be busy. Well, if you’re at the bottom of that stack you’re waiting in a line you didn’t have to wait in because another tech could have seen you in a reasonable order. That paperwork is not closeiy watches either. I had my name, DOB, MRN, home address and medical information disclosed to a third party because they mistakenly gave away my paperwork. Finally scheduling to see Dr. Kaplan is a nightmare. His scheduler Carmen is horrible. I think she might only work one day a week. It takes approximately 5 phone calls and messages to get her to return your call. And when she does she doesn’t give possible dates,she just wants you to call back but she’s never there! So you can’t even call and leave a message saying those two dates work, please let me know which one you schedule me for. She is horrible.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan made sure to meet with us a number of times to answer any questions.
Describe your experience with the nursing staff.
Dr. Kaplan’s nurses are mostly responsive. There are a number of them and there appears to be a fair bit of turn over (new names each cycle). Unfortunately I ran into a number of problems because FCI’s computer system had issues working with same sex couples and not generating paperwork the nurses wanted. Rather than communicate this issue to me I was left in the car waiting for responses. Also the nurses have difficulty if you deviate from their standard plans. For instance Dr. Kaplan added a drug (lovenox) for a FET that I had not been on previously. I spoke to Dr. Kaplan about it, he explained the drug and the. It wasn’t called in or added to my schedule. When I asked the nurse I was told I was mistaken twice. I had to explain to the nurse my history of loss and diagnosis to make it clear I wasn’t just asking for the medication and then the nurse admitted that Dr.Kaplan had added it to my chart. The nurses just missed it. When going through an already stressful process, it’s hard to have the nurses add to the stress.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is extremely knowledgable but does not push the boundaries for treatment or looking for answers. He will not order additional testing until you’ve reached 3 miscarriages. Thankfully my OB ran a thrombophelia screen after two and discovered an issue. Dr. Kaplan added lovenox, but then after a 3rd miscarriage mentioned additional medications to consider. After having that many losses, and doing PGS, I was shocked to hear that there were additional low risk medications to add that could help. I wish he would have laid that all out ahead of time.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If you aren’t having success push him on options. He’s willing to adjust treatment a bit but I think he’s been in the game so long that he’s looking at statistics and not considering individualized options to better help the specific needs of his patients. For instance 2/3 of my pregnancies have been twins. I luckily get pregnant easily, but don’t stay pregnant. I sought a second opinion and that RE suggested only transferring one embryo next time to avoid complications of a twin pregnancy cycle given my fertility issues. I was shocked Dr. Kaplan hadn’t suggested this as a means to lower the risks I face with a clotting disorder that would make a twin pregnancy especially difficult. Dr. Kaplan is great, but doesn’t seem willing to think outside of the box.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Kaplan’s stimulation protocols for egg retrieval’s worked very well for me. He closely monitored me, frequently I was going in daily. I don’t recall the specific protocol.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Typically I had a $30 copay for ultrasounds and the costs for FET and ER were nominal under BCBS.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan prefers transferring two embryos. He never discussed eset.
5
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
36
Treated
2019
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
8
I was going to have a hysteroscopy and the doctor had me on the birth control pill for a couple of weeks, but the nurse never told me to stop taking it by a certain day and to restart the pill, which could've resulted in me getting my period and having my procedure cancelled. ... so far their front desk [Fertility Centers of Illinois] is warm and friendly, the waiting room is clean and organized. The ultrasound techs are nice and patient. When you're going to checkout, if you have any questions they're very patient to help you out.
+ Read more
Age
36
Treated
2019
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
8
Describe your experience with Fertility Centers of Illinois.
I've only been at this location for maybe 3-4 months, but so far their front desk is warm and friendly, the waiting room is clean and organized. The ultrasound techs are nice and patient. When you're going to checkout, if you have any questions they're very patient to help you out.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She took the time to explain what our plan was going to be as far as treatments, what tests we had to get done first before starting anything.
Describe your experience with the nursing staff.
I have 2 nurses who call with tests results and any instruction for the medication I'm to start taking. There is one nurse who is very patient and thorough with the information she is giving me, and she is the only one I ask for when I call the office with questions. The other nurse seems a little bothered when I ask her to repeat something or if I have questions, plus she gave the wrong information for one medication I was on that was for a procedure I was getting done.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
It's too soon to tell, but so far she's been very informative. If we had any questions she didn't rush us to get out of her office. She went over our treatment plan and explained what we had to do and made sure that this was something we wanted to do.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Have all your questions ready and write down as much information as possible because so much is thrown at you and as soon as you walk out the building you're bound to forget what was discussed.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Our plan is to try IUI, so the doctor discussed what that looks like, the medication I would be taking, and how many cycles I would be taking the medication (along with blood work and ultrasound). She also went over the pros and cons of IUI versus IVF, especially since I have PCOS.
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Treatment
5 IUI, 4 IVF
Diagnosis
2
It [Fertility Centers of Illinois] is a large facility meaning they can accommodate you 7 days a weeks for various procedures. I had numerous procedures performed over the weekend. The con is that because it is large facility it is hard to get the personal attention. ... Monitoring is efficient however given the size of the practice could take a while. I was usually there at 630 am ... All the nursing staff at FCI was excellent. My primary nurse Torria was really a compassionate and caring nurse. She went out of her way to assist me.
+ Read more
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Race
South Asian
Income
$500K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 4 IVF
Diagnosis
2
Describe your experience with Fertility Centers of Illinois.
It is a large facility meaning they can accommodate you 7 days a weeks for various procedures. I had numerous procedures performed over the weekend. The con is that because it is large facility it is hard to get the personal attention.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Dr Marut was the first fertility specialist I saw based on my primary care physician's recommendation. I spent 2 years at FCI under his care and did not get pregnant. I did 5 iuis (one cancelled) and 2 IVFs. I had 2 euploid (normal) embryos after PGS testing with a 65% chance of implantation. Dr Marut transferred one of the euploid embryos in a fresh cycle where I had retrieved 30+ eggs. I saw 3 other fertility specialists after Dr Marut and every single one of them indicated that this was a huge mistake. I had very little chance of getting pregnant given how overstimulated my ovaries were. I asked Dr. Marut about this and he acknowledged that I would have had a better chance of getting pregnant in a frozen cycle. I was 43 at the time and I don't know Dr. Marut thought my chances shouldn't be optimized. To this day, I'm so upset about losing this embryo.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Torria Driver)
All the nursing staff at FCI was excellent. My primary nurse Torria was really a compassionate and caring nurse. She went out of her way to assist me.
How was your experience with Edward Marut at Fertility Centers of Illinois?
I did not feel Dr Marut paid attention to my case as a patient. Given my high ovarian reserve, from the first visit he was highly optimistic about my chances of getting pregnant however did not adjust my protocol after 7 failed cycles over two years. I was able to successfully get pregnant at age 44 quickly after I left Dr. Marut's care.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Check the SART data and find a successful doctor for your personal circumstances.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring is efficient however given the size of the practice could take a while. I was usually there at 630 am
1
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
I love that FCI has a patient portal. With having a full time job and not always being able to make a phone call it’s been such a stress reliever to be able to send a quick message when I have a question or need. ... The staff differs by location and some locations are definitely more empathetic, understanding and easier to work with than others. For the most part everyone is welcoming and encouraging. I do wish there was better communication with their billing department ...
+ Read more
Age
36
Treated
2018
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Fertility Centers of Illinois.
The staff differs by location and some locations are definitely more empathetic, understanding and easier to work with than others. For the most part everyone is welcoming and encouraging. I do wish there was better communication with their billing department
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr Jacobs too the time to meet with us, explain what he was doing and made sure our questions were answered. And how we could get in touch with him even when we weren’t at the office. Also, the direct line of communication with the nurses are so important!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
I love that FCI has a patient portal. With having a full time job and not always being able to make a phone call it’s been such a stress reliever to be able to send a quick message when I have a question or need.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very straightforward without being rude and cold. He has experienced fertility struggles as well so he understands. I’ve always felt that he treats us as he would his own family. He is in the business of making babies and you can feel that from moment one.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Make a list of questions. He will answer them all!
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I have unexplained recurrent pregnancy loss. Both my husband and I did a whole slew of genetic testing, as well as checking out my uterus, ovaries and egg reserve and quality as well as sperm testing. It was found that I’m a carrier for 2 auto immune disorders, deficient in vitamin d, and my progesterone tends to be low. We’ve chosen to try on our own, with medication. Baby asa daily Vitamin d supplement daily Prednisone twice daily Progesterone once daily upon ovulation Lovenox injections upon positive pregnancy test
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Still under care.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF, Egg Freezing, 2 Embryo Freezing
Diagnosis
Poor Egg Quality
10
The clinic [Fertility Centers of Illinois] was organized and it was easy to get appointments. The staff was friendly and provided a nice environment. I feel like the billing department was a bit of a mess and it was hard to understand some of the statements. ... I was left to sort through and make corrections going through my insurance. It was my least favorite part of being a patient at FCI. ... My nurse was very actively involved in my treatment plan.
+ Read more
Age
36
Treated
2018
Success with this Doc
Yes
Race
Middle Eastern
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 4 IVF, Egg Freezing, 2 Embryo Freezing
Diagnosis
Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
The clinic was organized and it was easy to get appointments. The staff was friendly and provided a nice environment. I feel like the billing department was a bit of a mess and it was hard to understand some of the statements. When I would call I would often have to leave a message and I felt as though my questions weren't being answered. I was left to sort through and make corrections going through my insurance. It was my least favorite part of being a patient at FCI.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very proactive in changing my protocols in order to maximize my results. He would personally followup following egg retrievals to discuss my results. I always felt like he was very actively involved and genuinely cared about my treatment.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon Shroeder)
My nurse was very actively involved in my treatment plan. She was very thorough when calling with results and made me feel very comfortable to reach out and ask questions. She was very encouraging and made me feel like there was always hope to continue.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez genuinely cared about my treatment. He was always willing to answer questions and provided me with his full attention during consultations. He would followup post retrievals to ensure that I understood what the next steps in the process would be. He gave his recommendations and was clear in his explanations without making me feel like I was under pressure. I felt safe under his care and knew that my protocols were carefully chosen and individualized for me.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
To educate yourself fully and trust the advice of your doctor.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I used the testosterone and estrogen priming protocol. I needed this to increase the number of mature eggs I was producing. After a failed first cycle, Dr. Alvarez immediately changed my protocol in the hopes of producing more mature eggs. This dramatically changed my outcome in the next egg retrieval. A change in protocol became necessary and my doctor knew immediately what he needed to change in order for me to have a more successful cycle. The end result are four embryos and a current pregnancy.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Insurance covered treatments.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor followed the guidelines based on my age and quality of embryo produced and decided an eSET was in the best interest.
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32
Treated
2018
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
9
I really appreciate the hours for monitoring appointments. They [FCI] start at 630 am so I can get in and out before work. They do retrieval’s and transfers on your schedule not just once a month which means they do them 7 days a week which really helps with scheduling. There have been a few appointments where I was waiting to go in for 20 minutes past my time, but the staff was super apologetic and got me in and out once I went back for my appointment...Their billing and financial departments are so far very easy to work with and we have worked out payment plans that work best for my husband and I.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
9
Describe your experience with Fertility Centers of Illinois.
I love the location. They just moved from Oak Brook to Hinsdale and it is easy to get too and close to the highway. I really appreciate the hours for monitoring appointments. They start at 630 am so I can get in and out before work. They do retrieval’s and transfers on your schedule not just once a month which means they do them 7 days a week which really helps with scheduling. There have been a few appointments where I was waiting to go in for 20 minutes past my time, but the staff was super apologetic and got me in and out once I went back for my appointment.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
He was the first doctor to really help me understand why after countless IVF attempts over the last three years I was unable to even get to the retrieval phase of the treatment. He told me medically what was happeneing and also was the only doctor who gave me the best explanation in laymen’s terms. I have a receptor issue not an imbalance. I was originally misdiagnosed with PCOS.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia and Monica for egg donor)
She is friendly and so wonderful. She always calls even for the small stuff. She always answers questions and does not make me feel like I am lost on what the treatment will be or is. She always has a warm smile on her face too.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is real. He talks with you not at you like most doctors do. I loved how supportive he was of my situation and he answered all of our questions without hesitation or making us feel like they were dumb questions. He makes me feel safe and welcome and not just another patient.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Ask those question you have been wanting to ask. He will explain it or draw out diagrams for you. He is there to help.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I am still with Dr. Sipe for treatments. So far we have only done a saline ultrasound and blood work up for my husband and myself. We are in the process of starting an egg donor treatment which will start in December.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
So far my cost has just been my co-pay for insurance. As we get further into our egg donor treatment we will have a cost of roughly $10-16 thousand dollars. Their billing and financial departments are so far very easy to work with and we have worked out payment plans that work best for my husband and I.
9
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
9
The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their [FCI] Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations!
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Dr. Alvarez is great all around! I loved my experience with him and I think he is very knowledgeable and trustworthy! The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations! They kept me positive and kept my mind off of the current situation and never made it feel like I was at the doctors office. It was a joy to work with them!
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very straight forward with our potential from the start. He listened to every single concern that we had and elaborated well when we asked questions. He didn't dismiss my thoughts and suggestions, just being a novice (although I am in the medical field, just not a reproductive endocrinologist). He actually took things that I said and asked seriously and was willing to work with us and didnt push any treatment over another.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
Michelle was typically good at responding to my emails in a timely fashion. I do not think that any of the weaknesses were directly hers so much as the clinic itself. There are only 2 nurses that work at my particular clinic and some days there is only one, or there will be several days where there is only one if one is on vacation. During those times when there is only one nurse, communication would fail. Calls wouldn't be returned or emails would go unanswered. There were several instances in which medications were not ordered correctly, and if I weren't the type of person to triple check everything, I could have been short meds for my cycle, or given the wrong meds.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
I think that his strengths are everything previously described as why he treated me like a patient and not a number. He was very open and honest, flexible, understanding, compassionate, and helpful! He was interested in my thoughts and suggestions, never condescending, and was very open to trying anything we wanted without being pushy toward one treatment or another
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions! Do not be intimidated thinking that you have any "stupid questions", because Dr. Alvarez will NEVER make you feel that way. He is so caring and honest and listened so so well!!
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Alvarez was super excited about us trying Invocell for our first attempt before traditional IVF because we were concerned about cost of regular IVF and we were unexplained and fit all of the criteria for Invocell. He was very hopeful and produced exactly the amount of eggs we expected. We ended up with only one or two of our 7 eggs even fertilizing inside of the Invocell device and he was very clear that there was obviously an issue with fertilization (something you can't really test for with labs or ultrasound). When we had our chemical pregnancy from our one resulting embryo, he was very straightforward that due to poor fertilization, IVF with ICSI would be our best option. He never pushed us into it, or made us feel as though he was forcing us to choose right away. He gave us the option of taking our own time to decide, but was still honest about the time frame in which we should move forward if we wanted the best results, due to me already being 32 and having these fertilization issues. We took everything he gave us, and we made the decision to move forward with IVF with ICSI a few months later and our results were phenomenal. We had 12 eggs retrieved, and we made one expanded day 5 blastocyst, and six expanded day 6 perfect grade blastocysts. We could not be happier with our results. We are currently pregnant from our first transfer of our day 5 embryo!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Most of the time it was pretty easy to get in at the times I needed! I would be in and out in 15 minutes on 95% of my appointments. There was ONE appointment throughout two cycles (I cant remember if it was monitoring or follow up beta draws) that I waited over an hour for some reason and no one ever explained to me why I waited that long. But overall,it was a pretty well oiled machine for monitoring!
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
I dont remember a TON of specifics with a breakdown, but Invocell cycle was $6500, my medications were quoted at $3000 I believe. IVF with icsi fresh transfer, was $11,500. Egg freezing for one year was $1200. Medications for full IVF cycle were approximately $5000.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am in the medical field, and I know the risks already to carrying multiples, so an elective single transfer was the only option for me personally anyway. Dr. Alvarez was very clear on the data and the risks and also the protocols set forth by the ASRM, though and I fully agreed with it!
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32
Treated
2018
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
There are sometimes long wait times for scheduled appointments [at FCI-Chicago], but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
There are sometimes long wait times for scheduled appointments, but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Brian Kaplan is very kind and has great communication skills. He has the ability to "read the room" and understand what type of mood I am in and respond appropriately. He has listened to my family building goals, and makes me feel as though he understands and appreciates our situation.
Describe your experience with the nursing staff.
The one downside of Dr. Kaplan's staff is that it is a large group, and I never got to know one individual nurse well. They like everything to be communicated through the patient portal, and usually respond quickly. However, there were definitely a few times I was in panic mode and trying to call and talk to someone and couldn't get ANYONE on the phone. No one ever responds to any of my voicemails either, they just do not call you back.
What specific things went wrong at Fertility Centers of Illinois?
  • Scheduled the wrong procedure
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
As the second RE I have worked with, I appreciate Dr. Kaplan's expertise and communication skills. He makes me feel as if he genuinely cares about me and my treatment plan. He will listen to my questions, ideas, and opinions, and really take the time to consider all options. He has given me advice as a medical professional, but has let me make my own decisions regarding how many embryos to transfer, etc. He is kind and considerate, and understands that this is a frustrating and overwhelming processes.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He does keep a specific schedule for retrievals and transfers, so if you don't like the idea of your cycle being controlled to fit into a group schedule, he may not be the doctor for you. Do be sure to book consultations in advance as his schedule does fill up quickly! I've gotten in the habit of always booking a consultation for a week after any big news - ie. retrieval results, PGS results, beta pregnancy tests after transfer. That way I'm already on the schedule in case I need to see him! If you ask his scheduler, she will have him call you to discuss anything one-off as needed as well!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I did my first egg retrieval with Dr. Kaplan - we planned for a freeze all cycle to do PGS testing, which my husband and I were already planning on even before he recommended it. I was on the pill for only a few days after my last IUI failure, then stopped the pill to start stimming. We used Menopur 75 IU and Gonal F Redi-ject 300 G, then added in Ganirelix Acetate 250 once my follicles really got going. We did lower the amount of the Gonal F during the cycle as I had 28+ follicles responding. We ended up with 14 eggs retrieved, 9 were mature, 9 fertilized with ICSI, and 4 made it to day 4/6 freeze. Of those 4, 3 came back PGS normal which is great for being age 32! I was slightly disappointed in the number of eggs retrieved and the number of mature eggs, based on the fact we were measuring upwards of 28 follicles. Dr. Kaplan said if we did do another retrieval cycle in the future, he would likely adjust my medication and start me out slower, instead of starting at the "standard" and then pulling back. The first cycle always seems to be a bit of a trial to see how you respond and what the results are.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, so our costs were minimal. I did receive an estimate for an FET out of pocket for $3,500. The cost of ICSI was $500, assisted hatching was $500. PGS was partly through FCI and partly through a partner, but totaled around $4,000.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan follows the guidelines that for a patient under 35, especially with PGS tested embryos, his recommendation is a single embryo transfer. However, he did still give me the option to transfer multiple if I wanted to. After our first PGS normal FET resulted in a chemical pregnancy, I was keen to transfer our two remaining embryos to up our chances. Ultimately, my husband and I chose to only transfer one on our second transfer (just this week!) but Dr. Kaplan was willing to let me decide what was ultimately best for us.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37
Treated
2018
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
10
They [FCI] will contact you a lot at first. This is because you will make an appt to see the doctor, then the nursing assistant will talk to you. Then you get assigned a financial consultant who walks you through your cost and/or insurance benefits...Everyone at FCI have been cordial and compassionate. Debbie is always so attentive to my needs and always takes the time to make sure I understand the messages. THE PHLEBOTOMISTS!!! I love every single one! They have never had any issues with my veins. It barely feels like a needle when they draw blood. The ultrasound staff always take the time to read my chart so I rarely have to remind them that I only have one ovary.
+ Read more
Age
37
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
They will contact you a lot at first. This is because you will make an appt to see the doctor, then the nursing assistant will talk to you. Then you get assigned a financial consultant who walks you through your cost and/or insurance benefits. THIS IS FCI - HINSDALE!
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler took great care in listening to what I had to say about my apprehensions and about my expectations. She also asked questions about my history to better understand me as a patient. She made sure I understood every single step as well as offering optional tests so that I understood every possible option. She never treated us like just another person in the office. She was very direct but also warm in how she delivered news and progress.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie Ricchio )
Everyone at FCI have been cordial and compassionate. Debbie is always so attentive to my needs and always takes the time to make sure I understand the messages. THE PHLEBOTOMISTS!!! I love every single one! They have never had any issues with my veins. It barely feels like a needle when they draw blood. The ultrasound staff always take the time to read my chart so I rarely have to remind them that I only have one ovary.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I feel that Dr. Uhler has a good grasp on gauging her patients and the level at which they need the information. I went into her office with all of my knowledge and she treated me like an equal in the room. She never bypassed any bit of detail. She always checked in at each step to make sure we were on the same level of understanding. When she started to discuss embryo transfer with us, she made she we knew every option we had available. A drawback to Dr Uhler is that she speaks in a very blunt manner. It is not mean or dry. It is, however, sharp, so it can be a bit unnerving.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Go in with questions! She loves questions! She wants to help get you pregnant. She will tell you what you NEED to hear.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We are still in the process for embryo transfer. We did IVF for egg retrieval using Follist, Gonal-F, Menopur. We did our egg retrieval and after all was said and done, we only got one embryo. During routine blood work and ultrasound, they found polypsnon my uterus and Dr. Uhler immediately consulted with my gynecologist to find a resolution. I had them removed and the embryo frozen. I am now taking Lupon to prepare for FET
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I am lucky in that my insurance covers a cycle of IVF. Freezing embryos cost $1200 per IVF cycle and $500 every year for maintenance annually Genetic testing on embryos was $2600 I believe? There was also a test she suggested to diagnose and try to pinpoint what day it would be more beneficial to do the transfer. That was $1000 The only thing we opted to do was embryo freezing
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Based on my medical history, she insisted we only do single embryo transfer. I have an incompetent cervix and I have had a transabdominal cerclage placed. She felt because of that, it would be very risky to place more than one embryo.
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS...The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda has a very warm bedside manner and always listened intently and answered all of my questions honestly and frankly. I felt he always knew me and my case in detail and I never felt ignored or pushed aside.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Laura Borgeson )
Laura is my saving grace. She has become a friend and one of my biggest supporters. She understands the struggle and is extremely compassionate and empathetic
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda is a wonderful doctor and is very passionate and knowledgeable about his practice. He spoke to me gently when I needed it and frankly when I asked technical questions. There were times I felt I had to push to be more aggressive with treatment but he always met me where I needed to be and was supportive of our decisions.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
If you have a question about further treatment/ other treatment ask about it and if you feel it is something you want to pursue, then push for it.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We had to do 3 IUIs with chlomid before moving to ivf. For our first round of IVF we did an antagonist protocol and retrieved 16 eggs. Dr. Rapisarda discovered my blocked tube during this cycle, which my old OB missed, and he helped me get it taken care of through surgery right away so we could get back on track. I had my left tube removed and they cleaned up my low grade endometriosis, as well. We ended up with 3 day 5 embryos-no PGS, all grades A/B. We transferred one embryo that was not successful and decided to do another egg retrieval before moving on. We did a similar protocol this time with higher doses to try to get better eggs. We retrieved 14 eggs with better development, but we still ended up with 3 day 5 embryos. We decided to do PGS with these and discovered only one normal embryo was created. I was diagnosed with poor egg quality and we are preparing for our next transfer after doing an ERA.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I have rear insurance so once I reached my deductible I was covered at 100% the first cycle with surgery cost us around $8,000. PGS ($3800) was not covered or my era ($2,000) overall after 3 medicated IUIs, 2 rounds of IVF with PGS, one surgery and 2 ERAs we have spent about $12,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency [by the nursing staff at Fertility Centers of Illinois]...Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually...Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The whole system utilized the same nursing staff seamlessly between each of the different locations. No matter which location we were to visit, the staff was completely up to date with our case. My only complaint would be regarding the parking options at the River North location. Street parking was our only option on a few occasions which would leave us walking a couple blocks to get to the clinic. It was well worth it though.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers experienced infertility first hand, and underwent IVF to have her daughter. I can see the pain in her eyes when I discuss my struggle thus far. After my egg retrieval, I experienced OHSS and Dr. Rodgers personally called to check on me. Upon arriving to my post retrieval consultation, she hugged my husband and I and took time to discuss our results, the next step, and any concerns we may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie)
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is compassionate, and focused. She tailors each treatment protocol based on the individual she is treating, and is first and foremost concerned with the wellbeing of her patients, both physically and mentally. She has acted as both doctor and therapist during our experience, and never rushes her appointments no matter how busy she is. She is honest, yet optimistic, which is critical for me as I tend to expect the worst. I wish I had found her sooner. She is a true blessing. I know that if we do not have a child out of this, Dr. Rodgers has truely given it everything she’s got.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don’t hesitate. Go see her now. She will change your life!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I have a high ovarian reserve and my husbands sperm quality is wonderful. I just have severely blocked tubes which couldn’t be fixed via surgery. She began my dosage very low to try to prevent OHSS. I was on 75 unita of Menopur and 100 units of Gonal-F to start treatment. We slowly increased my dosage until my ovaries responded correctly. At retrevial we got 27 eggs, fertilized 20 with conventional insemination, and got 14 total embryos (8 1aa, 2 1ab, and 4 1bb). I ended up with OHSS so we had to put off transfer to be safe. We never expected this outcome.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Insurance covered some of my expenses, however a retrieval cycle came to around $12,00
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
44
Treated
2018
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Was barely ever dealing with the same nurse twice [at Fertility Centers of Illinois]. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.”
+ Read more
Age
44
Treated
2018
Success with this Doc
No
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
Best thing about it is close proximity to where I live. Otherwise it feels like a factory and they treat your body like a science experiment. The single women support group is nice but the psychologist on staff is terrible.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Was barely ever dealing with the same nurse twice. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.” Then she added more meds to the suggested protocol based on the fact I didn’t have endless free tries at this. FCI treats Illinois’ insurance mandate law like an atm machine. She made me feel super confident on my chances based on follicles count and hormone levels in “normal range” and “where they’d like to see them.” Only after did they say - “well, we meant normal for your age”
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: 2 part time people - Jessica and Marnie)
Super nice but they would only give you the information you needed that day. Each communicated in a different way. I have 4 differed Word versions of calendars. They have a new software system to deliver treatment plan and lab results and no one used it beyond initial baseline blood work
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She seems somewhat shy and uncomfortable talking to actual people and does so in a hunched over manner. I saw her for the initial consultation, saline sonogram, polypectomy, and then not again until after my negative beta. My original plan - based on her advice and estimates for success - was to do genetic screening and frozen transfer. When they only retrieved and two fertilized it took me stopping he process and asking whether it was better to transfer both now rather than risk losing them in screening process. Then they changed course but (after multiple pleading phone calls) still wouldn’t let me speak with a doctor. As a single person going through this it is very difficult to have no one to discuss options with- including your doctor. Ultimately did 3dau fresh transferand wasnt able to speak with a doctor about how many to transfer. Had my legs in the stirrups already and dying to urinate (they require full bladder for transfer) before I was finally able to talk to some young girl- no clue what her name or role was- about whether I should transfer 1 or 2
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Find another clinic entirely
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
There was no mention of supplements other than vitamin d and prenatal- and I specifically asked for information but was blown off. Found out later they do have a standard vitamin cocktail recommendation they include in ivf welcome folder but it was missing from mine. Was on 150 of Menopur daily plus 300 of gonal-f. Added cetrotide on appropriate days and then triggered with pregnyll. Only the day before trigger did they up dosage, then called me at work on trigger day to say take more final-f asap so I had to leave work unexpectedly midday in order to do so. Was on 2- .1 mg estrogen patches every two days and PIO 1 ml from the day they decided switch to fresh transfer. Had to scramble to get PIO and estrogen in time because hadn’t planned to do transfer yet and insurance company (Progyny) recommended writing to order until I needed it.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I don’t remember
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Ilyne [nurse at Fertility Centers of Illinois] is just the best. SOOO kind, patient, compassionate, and warm...nurses at the River North location often seem too busy to answer questions and respond to requests. I arrived once to a bloodwork-ultrasound appointment that I was told to make, only to have the technicians not able to find the orders for the appointment. Some nurses also only send your results and instructions through the Patient Portal online after the clinic hours so you cannot get a hold of anyone with questions.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Fertility Centers of Illinois is great. The River North location is overwhelming and a bit of a "cattle call" but they do the best they can to take care of everyone. The locations in the suburbs couldn't be better however! So personal and caring.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was always warm and kind. Some of his nurses were unfriendly and treated me like a number, particularly those at the River North location. However, his nurses at the Highland Park location (where he does all of his retrievals and transfers) are FANTASTIC! So kind, so patient.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilyne)
Ilyne is just the best. SOOO kind, patient, compassionate, and warm.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was warm and compassionate. He got "down to business" discussing our goals and his recommendations but I know he is highly recommended and in demand (based on recommendations from my gyno, friends, and the number of people in his waiting room) so our consultations were more brief than drawn out, but I never felt like he was rushing us.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Follow his recommendations. He's really good at what he does :) He recommended IVF to us at the start but insurance required that we complete 6 (yes 6!) IUIs first. And then I was too nervous to do our first a medication-assisted IUI so our first was unmedicated. Needless to say, the IUI resulted in a BFN, as did the following 6 (we did a 7th after having a polyp removed, per recommended from my gyno). We finally completed our first retrieval (18&gt;11&gt;5), got pregnant from our 3rd transfer and now have an amazing 15 month old little lady. We just completed a new retrieval this weekend (9&gt;4&gt;?) since we used all of our embryos last time around.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Retrieval: -OCP for about a week to align my cycle with his schedule -Simulation with Gonal-F 450 IU (about 3 or 4mL of fluid) every evening and Menopur 150 IU (1mL of fluid) every evening in the abdomen for a total of 12 days -Ovulation prevention with Ganirelix 250 (about 2 mL of fluid) every morning for a total of 8 days -Trigger shot with Pregnyl 1mL/10,000 usp at exactly 36 hours prior to scheduled retrieval -Infection prevention with a Z-pak, began at dinner the night before retrieval and continued for the following 4 days I don't recall all the medications for the transfer, BUT, my nurse told me yesterday that Kaplan has updated his protocol to only one form of progesterone (IM injection in oil only; not the most pleasant but you get used to it!), which is generic, and oral estrogen instead of the SUPER expensive estrogen patches, which are only available as a brand. This is SUCH great news since we have used all of our insurance coverage :(
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I haven't received my bill for the retrieval yet. I'm not sure if my deductible has been met yet so I'm unsure what I will be responsible for. Up to this point, it's been about $275 for each monitoring appointment, which I've paid for with my FSA account.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Kaplan is patient and explains that his recommendations are based on the evidence to support successful live births and the health of the mother. That said, he was supportive of our decision to transfer only one embryo the first time, and 2 each of the second and third transfers.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
Treated
2017 - 2018
Success with this Doc
?
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Dr Rodgers and her team of nurses and colleagues [at Fertility Center of Illinois] were amazing. They were with me every step of the way...She [nurse] was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
+ Read more
Age
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
They were always so courteous and caring. They always made me feel like they were on my team. I was always able to get an appointment even if I had to go to a different location. They have so many locations.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses and colleagues were amazing. They were with me every step of the way. She held my hand the hold time. Every time I saw her she gave me a hug. They were hug that were needed, especially after every unsuccessful cycle. During every consultation she would say to me " let's get you a baby". She gave me courage to not give up when I wasn't sure what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers had to go through fertility treatments herself so she knew what was going through. She was there for me the entire time. Any questions I had she answered, and I had a lot. I went through 7 IVF cycles. I came to Dr Rodger after my 2nd egg retrieval that did not make it to a transfer. I was told I had bad egg quality but we she was going to try her best to help me become a mother. We tried so many different protocols. After every unsuccessful cycle we had a consultation to review my results and how well my body reacted to the meds. Then we came up with a new plan for the next cycle. I loved her hugs and she was so caring. She always gave me the strength to continue to try another cycle. She wanted me to get pregnant just as much as I did. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Just be open and honest about your wants and fears. Don't be afraid to ask questions.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I had so many different protocols that I can't remember them all. I was on several daily supplements to improve my egg quality plus a prenatal vitamin. My daily injections varied cycle by cycle based on how my body reacted to the previous cycles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I always did multiple embryo transfers due to my age and poor egg quality. I was terrified at first because how I going to take care of more multiple children at one time. Then I realized that everything was going to work out the way it was supposed to. I wanted to become a mother and I would accept any little blessing.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Unexplained
9
I like that they [FCI-Glenview] open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time... There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
I like that they open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
The clinic does seem like it churns women through it. But all of my experiences have been good. The nurses are excellent.
Describe your experience with the nursing staff.
There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to. The doctor's nurse is the one who calls to follow up on blood results and ultrasounds. She was also the one to perform the IUI and met with me to go over how to administer my shots at the beginning of this all.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda seems very knowledgeable in the field. From day 1 he was very open to answering all of my questions and providing information. I never felt like I was being pushed into any specific treatments or tests. He maintains a professional manner without being too personal (which I personally don't like in doctors) and without also seeming cold.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Don't be afraid to ask hard questions.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We started the process with testing my husband's semen for analysis and getting bloodwork done on both of us. Since we had been trying to get pregnant for a couple years of trying, and with normal cycles and ovulation, the first couple months we monitored my cycles and bloodwork and ovulation. I also had ultrasounds done to look at any physical issues and saline ultrasound to verify that my tubes were clear. Genetic testing was also done on me to see if I was a carrier of any of the most common bad genes. Everything came back good. Once everything came back clear, the doctor recommended starting with IUI and Clomid. The cycle used OTC ovulation kit to predict ovulation, a trigger shot and a scheduled IUI. Monitoring using bloodwork was done to rest estrogen levels and progesterone levels. I was given Prometrium due to low progesterone levels post IUI. Two weeks later I had the pregnancy test bloodwork done and it came back positive but with low HCG levels. Follow up tests over the course of a couple weeks weren't looking good. It turned out to be an ectopic pregnancy. Since I was being monitored so closely, we caught it early. I was prescribed Methatrexate to end the pregnancy and was told that I wouldn't be able to try to get pregnant for 3 months due to possible birth defects from the medication. I was given that information in advance of taking the medication. My options were to take Methatrexate or remove my fallopian tube where the pregnancy was. We ended up waiting about 5 months before the next IUI. In the meantime I had bloodwork monitoring until the HCG levels came back down to 0 and another saline ultrasound to make sure my tubes were cleared following the ectopic pregnancy. Round #2 of IUI, the doctor switched it up to try Femara. It works similar to Clomid but in a different way. Starting this cycle, I was monitored more closely with more ultrasounds to track the size of the follicles. Also did a triggers shot with Ovidrel, IUI and Prometrium on the latter part of the cycle. Pregnancy test came back negative. Round #3 of IUI, we went with Letrozole. Ultrasound monitoring of follicle sizes, Ovidrel triggershot, IUI and progesterone again on the latter half. Once again, negative pregnancy test. After two rounds of no results with IUI, the doctor recommended going with FSH injectibles. I was injecting 75IU of Follistim daily for 3 days, had a checkup and was told to go 2 more days at 75IU. After the next appointment, I was instructed on 1 day of 75IU and 1 day 66IU. Following those days, I was told to trigger shot with Ovidrel that night and IUI the following 1.5 day. A few days following the IUI, I was put on Progesterone in Oil shots daily. Pregnancy test came back positive. The first appointment to measure heartbeat (6wk), I was told the heartbeat wasn't as strong as they wanted to to continue monitoring. At the 7wk appointment, there wasn't too much growth from 6wks and the heartbeat was still lower than they wanted. They also said the gestational sac was irregular in shape. A few days later I had some light spotting. I was able to get in the next day and still there was low heartbeat and not any measured growth. The doctor indicated that it didn't look like a healthy fetus. I as told I could continue progesterone shots and see what happens. I was still spotting this whole time. A few days later I decided to stop the progesterone shots. When I went in for an ultrasound a few days after that, there was no more heartbeat. I was given several options following this. 1) I could wait and let my body miscarry the fetus on it's own which could take several weeks. 2) I could have a D&C to remove the tissue but there would be risk of scarring that could cause problems getting pregnant down the road. Or 3) Take Misoprostal to induce 'labor' essentially. It causes the uterus to contract and release the fetal tissues. The doctor explained the side effects of the medication and what the process would be like. He also explained that there is a chance that my body wouldn't expel all of the tissue and I might still require a D&C. I decided to take the Misoprostal that following weekend. It took about 5-10 hours for major cramping to kick in. About 12 hours later I had bad cramping and felt a rush of liquid and tissue pass. I collected the tissue in a specimen cup since we were going to send it off for genetic testing. Cramping continued for another day or so but got a lot lighter. 1.5 days later, I passed some more tissue, saved it and dropped it off with the other sample at the doctor's office. Bleeding continued, similar to period bleeding, for another couple weeks. It was very light. I went in weekly for HCG level monitoring until it dropped to zero. The tissue specimens were sent for genetic testing. All of the tests they ran came back normal. Since miscarriages happen typically due to a genetic abnormality, the doctor wanted to run a few tests to check for possible other issues. I had bloodwork done for immune system sensitivity that could have caused the body to reject the fetus. I also had a uterine biopsy done to check for bacterial issues that could have caused it. And lastly a bacterial swab of the vaginal cavity to check for bacterial issues. All tests came back normal. Essentially the miscarriage is unexplainable. The doctor said it still could have been genetic but something rare that isn't tested for typically. They only test the most common issues. After my cycle came back, we waited 2 months of normal cycles before trying two more rounds of IUI with Follistim injections and Progesterone in Oil. Both resulted in no pregnancy. We are currently in a self-imposed wait before jumping into IVF. This was a decision we have made as a couple. The doctor didn't even mention anything to us about switching to IVF. We just feel it's time to move on from IUI. In the next month or so we'll go in for our IVF consultation and see where that all goes.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I had some insurance coverage, mostly for ultrasounds and bloodwork. But the IUI and medication was not. For a Clomid IUI cycle, I paid $1,600 after insurance. For Femara IUI cycle, I paid $1,450 after insurance. The Follistim monitored IUI cycles were about $2,500-3,500 based on how much monitoring was required. An office visit consultation with the doctor was about $300.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We haven't had this conversation yet.
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
It [FCI] seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
Describe your experience with Fertility Centers of Illinois.
This is the only fertility clinic I've worked with, so I don't have anything to compare to. It seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She didn't customize treatment towards me as an individual until after the 5th failed medicated IUI cycle when I was really upset and vocal about how upset I was. I was also misdiagnosed with elevated testosterone - when in fact it was my DHEAS levels which were elevated, and therefore I could have been treated under entirely different protocol.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jessica)
Jessica was great, her and I got along very well. There was one cycle where she gave me the wrong date for my IUI. We only realized it because I called with a completely unrelated question and someone looked at my chart and appointment schedule.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
We definitely had some communication issues. It wasn't that she didn't communicate with me - more that I felt I never got any real answers. Her responses to me always felt very textbook, like she was reading a script, and simply repeated the same information to me over and over again without really addressing my questions. I was also completely misdiagnosed. She diagnosed me with PCOS and told me this diagnosis was based on elevated testosterone levels and anovulation/irregular cycles. I had one natural pregnancy after my PCOS diagnosis but prior to starting clomid, which resulted in a missed miscarriage - but I knew I could get pregnant. After our 5th failed medicated IUI, I asked for all of my lab work so that I could go for a second and third opinion. At this time she finally suggested a slightly different protocol, stating it was due to my DHEAS levels. I was under her care for 9 months in total before I ever heard anything about DHEAS levels. When I went for my second and third opinions, both doctors agreed traditionally PCOS was a misleading diagnosis - Adrenal PCOS was more likely. My biggest problem was she didn't look at or address any of this until I basically yelled and was visibly frustrated during one of our consults. PCOS is an easy diagnosis to give someone who has irregular cycles - I don't feel she did her due diligence in reviewing my specific case or results. After our 4th failed IUI I asked if it was possible there was some sort of scarring or issue as a result of my previous D&C. I had done a saline ultrasound prior to my pregnancy during our initial testing/workup. I asked if maybe we should repeat that test, or if there was anything else to check for scar tissue or issues with my uterus. We did a repeat saline ultrasound and everything looked fine. My second doctor, without me even asking, immediately suggested a hysteroscopy to check for scarring from the D&C as well as investigate whether there may be a cause for my thinner lining. I had the hysteroscopy done and no scarring was found, but I did have a polyp removed. I'll always wonder whether that could have impacted our IUI cycles, and if I could have been pregnant 6 months sooner without resorting to IVF. We are currently undergoing IVF with my second doctor.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Be aggressive. You have to be your own advocate. Do your research, and stand up for yourself.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 3 months of clomid with IUI. I responded to the lowest dose of clomid each cycle with at least one dominant follicle. The 3rd cycle I had 2 dominant follicles. My husband's numbers were always good. My lining was on the thin side during each of these cycles - around 5-6 mm at time of trigger. We then did 3 months of Letrozole, which were a bit of a disaster. Dr. Hirshfeld said if clomid doesn't work in the first 3 tries we should try something else. My first round of letrozole I started on the lowest does and my follicle growth stalled around cycle day 15. Thankfully, rather than cancelling the cycle, she upped my dose - so I took 2 rounds of Letrozole during one cycle. I eventually had a dominant follicle and ovulated. The second round of Letrozole we started with a slightly higher dose, but the same exact thing happened again. That was my 5th failed medicated IUI. For the 6th (after I threw a fit) she added 2 mg dexamethosone with the highest dose of letrozole (I believe it was 7 mg). On CD 10 I had a big fat 20 mm follicle, but my estrogen was only at 70. I was told to trigger. That was my 6th failed medicated IUI. I switched to a new doctor, and moved to IVF. My husband and I felt exhausted, frustrated, defeated, and were sick and tired of wasting time.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I did have insurance coverage for all of my treatment. I believe without insurance, each ultrasound would have been something like $300.
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Amber [nurse at Fertility Centers of Illinois] is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification...Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with Fertility Centers of Illinois.
I saw Dr. Rodgers at the Highland Park Clinic, but I live in the city so I would go to the Chicago location for most of my monitoring appointments. Dr. Rodgers also typically works one day a week at the Chicago location so she would see me there occasionally when it was convenient as well. Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always called with any negative pregnancy test to discuss next steps. She was very easy to reach by email and would call to discuss questions over the phone if anything needed clarification. She was very compassionate and seemed personally invested in every case.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers was so easy to work with. She is confident and extremely knowledgeable. She is up front and honest about prognosis, while also being caring and compassionate. If you do IUI before moving to IVF, you rarely see Dr. Rodgers because the nursing staff perform the inseminations, but she always calls with pregnancy results and to discuss next steps. Once IVF begins, there is frequent phone calls and appointments with her. I never felt like a number.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I think you can trust Dr. Rodgers. She is knowledgeable and up to date on evidence based research. Don’t be afraid to reach out to her and ask questions because she is very responsive.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I started out with three IUI’s with 150mg of Letrazole. None were successful because Dr. Rodgers believes I have endometriosis that might be interfering with the egg being able to travel through my fallopian tubes. She did not want to do injectables with IUI because I have PCOS and would be at risk for producing too many eggs. We moved to IVF after the three failed IUI’s. I was on birth control for three weeks to suppress my ovaries, then was prescribed an antagonist protocol, including approximately 10 days of Gonal-F and Menopur shots. After careful monitoring my Gonal-F was decreased because my ovaries were responding very well to the medication and there was concern for OHSS. My HCG trigger was decreased to 5,000iu instead of 10,000 to prevent OHSS. During retrieval, they were able to get 29 eggs, 21 of which were mature. We were concerned about having leftover embryos so we only fertilized 8 eggs with ICSI, and froze the other 13 eggs. We wound up with 4 beautiful embryos! Three are graded 1AA and the fourth is 1AB. We did a fresh transfer with one of the 1AA embryos and it worked! I am now 16 weeks pregnant. I want to say that with the number of eggs that were retrieved my risk of OHSS was pretty high, but Dr. Rodgers was so careful with my medications and monitored me so closely that I had a picture perfect recovery and was able to do a fresh transfer. Dr. Rodgers educated me really well on the symptoms of OHSS and helpful tips to prevent it. She also called me several times after the retrieval to check on me. I could not have imagined IVF going any better than it did.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Luckily in IL it is mandated for insurance companies to cover fertility treatments, though we have a pretty high out of pocket max. Our IUI’s each cost around $500. IVF cost $3,600 after insurance and then an additional $1,200 for embryo freezing because insurance did not cover that. My medications we mostly covered.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers recommended a single embryo transfer due to my age and the high quality of our embryos. She said the chance of implantation of one embryo was very high and the goal is to produce one healthy baby. She went over this with us in detail so there were no questions come transfer day.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
The clinic [Fertility Centers of IL-Glenview] was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. ... If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
+ Read more
Age
29
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
The clinic was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. We truly have nothing but good things to say about this clinic so far! I hope it all works out for us here.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
When going to see Dr. R we were nervous, anxious, and hoping for the best. He exceeded my expectations. He spent as much time with us as we needed him to, in our first initial consultation appointment. He went over everything about my condition with me, he let me know how each procedure works, and truly made us feel he was willing to do what it takes to get us our baby.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Dianna)
the nurse that was assigned to us is awesome. I love that we have our own nurse for any questions or concerns. If I have any questions I email her, and she always responds in a very timely matter.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
My husband and I were very pleased when leaving and felt a big weight was lifted off of our shoulders. We were coming from a clinic where all 3 rounds of treatment didn't work and we were just very down about it all. Dr. R made us feel like there was hope again and he would do everything he could to help us.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Make sure to ask any questions you need to.. no question is a dumb one and he doesn't make you feel like you're being a burden or taking up too much of his time.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We are just starting with Dr. R - we are starting the IVF treatments the week of 03/12/18. at my previous clinic I did 3 rounds of IUI's
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
not at this time.
9
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
9
[Fertility Centers of Illinois is] such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean... She [nurse] is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Fertility Centers of Illinois.
I went to FCI River North but my doctor wasn’t listed in initially starting this review. Everyone at river north is amazing. It’s such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has the patience to listen and is not in a hurry to rush you out the door. She makes you feel she has time for you and remembers you and your situation. She is compassionate but very fair in her expectations so that we know the positives and negatives for each situation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni Zelikow )
Without her, this process would never be able to be executed so smoothly. She is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
As of date she has been very open about the process. She is able to explain the process in our terms to understand. We never felt rushed or left with unanswered questions. She even personally called to address questions we had sent to our nurse. She makes you feel important and not just a number.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She gives you time and doesn’t rush you until you have asked and received everything you need going forward.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I believe our process to be somewhat basic as I responded well to the stimulation medications. I am a translocation carrier so our process was to get as much embryos as we can to day 5 so we can send out to genetic testing.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
It’s still ongoing but we have some insurance to help but have some responsibilities ourselves. Right now we sit at out of pocket over $10k
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
10
One strength of the clinic [Fertility Ctr of IL] is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.... Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
One strength of the clinic is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
My doctor took the time to listen to my husband and I and handled us with empathy and care.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle Moore)
Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with. She has described to us what to expect in great detail and has handled us with respect and compassion.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
During my visits with Dr. Hirschfield-Cytron, she was very patient, professional and communicated very well what should be expected during the IVF procedure. My husband and I felt very comfortable talking with her and she handled us with compassion.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I would advice them to not be afraid to ask questions and to be prepared to receive honest and insightful feedback.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
At the moment, I'm at the beginning stages of the IVF treatment and am planning to start medications within the next thirty days for egg retrieval. My husband just completed the sperm freeze/preservation a few days ago. Dr. Hirschfield-Cytron explained that the medications I will be taking will help to prevent egg loss so that as many eggs as possible may be retrieved.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
As of today, my husband and I have spent approximately $800 for sperm preservation and clinical exams, however we were advised that an IVF cycle could cost a minimum of about $10,000.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The nurses [FCI - Chi] have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.... High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Fertility Centers of Illinois.
High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is so genuine and has fantastic bedside manner. In a time of turmoil he made me feel like I was his only patient. However you only see the Dr. during consults and during egg retrieval and embryo transfer otherwise you work with nurses and his staff.
Describe your experience with the nursing staff.
The nurses have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan truly is an amazing doctor and human. He isn't in this business for the money he is in it to make babies for people. He is totally committed to helping his patients make the best decisions to get the best outcome. He connects with people, my husband really loves him as well. He makes you feel at ease and that you are the only patient he has. He diagnosed me with diminished ovarian reserve, so approaching our second round of injections I had a better idea on egg count. During my prep for retrieval and IV he held my hand and told me he would take the outmost care of me. He put me at ease when I was worried that I wouldn't get any eggs, that is the type of doctor he is, the best beside manner I have ever received from any doctor regardless of discipline. The eggs didn't fertilize so he let us know of what the next protocol would look like, we talked about options and egg donors. He is very open no questions or suggestions of treatment are off the table. If anyone is going to get my husband and I a baby it will be Dr. Kaplan, he is the best at what he does! I have and will continue to recommend him to anyone experiencing fertility issues.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Be open to his suggestions and treatment plan he has been doing this for nearly 30 years, come in with questions as he is ready to answer whatever you throw at him and be as flexible as possible, not with the your end game of becoming a parent but with the steps along with way. It can get rocky and flexibility is key to keep your sanity.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
First protocol included estrogen and progesterone priming for one month, after that finished I stated injections. 300 IU Gonal F, 150 IU menopur, day 5 of injections I added ganirelix for another 4 days. I wasn’t responding well and naturally ovulated so cycle was cancelled. Cycle two, 300 IU Gonal F and 300 IU menopur 7 days, I was slow going again, he added in ganirelix for one day for day 8. Day 9 I took a trigger shot to mature the follicles for retrieval. I only had two eggs and neither made it through fertilization. Cycle 3 I haven’t started but we do testosterone priming to help produce more follicles for one month and will go back to the lower dosage of menopur at 150 IU and 300 IU Gonal F and potentially ganirelix again.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
$9050- IVf cycle monitoring, retrieval, fertilization with ICSI, one fresh transfer. Drugs were not included and that was about 10k.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan informed us max he will transfer is 2 and it’s case by case basis of 1 vs 2.
10
Doctor
Brian Kaplan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS, Other
5
The front desk staff [at Fertility Centers of Illinois] is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay...I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Other
5
Describe your experience with Fertility Centers of Illinois.
I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification. A boiling point was after I had gotten a denial mid-cycle while my hormones were all crazy where I was basically crying on the phone with the billing department about how they weren’t trying hard enough to get things covered. After I accused them of not trying to get things covered because they would get more money if I paid out of pocket, they transfered me to a supervisor who was miraculously able to call the insurance to get a peer-to-peer scheduled. In terms of the clinical staff, I like the main woman who does the ultrasounds, but her backup is a little clueless. The woman who draws the blood leaves bruises, but the backup persom is very good. The other backups seem to make me anxious. The front desk staff is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
I was assigned to a singular nurse (Stephanie) who handled all of my care. I could shoot her an email and she would respond back the same day or the next day. She was intimately involved with my care and did not seem to be constantly referencing records to decide what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She responded to emails pretty quickly, but often placed the blame on other people for why paperwork was not recorded correctly or why things hadn’t worked out like planned. Additionally I felt like she was relatively judgey of my personal life and made me jump through additional hoops when my personal life did not fit what she anticipated it would be.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has a lot of experience treating patients with PCOS and was fully equipped to handle my condition. My treatment plan appeared to take into account the PCOS and she took over my metformin treatment as well. It was a little challenging that she chose not to be the treating doctor for my hypothyroidism. My main Endocrinologist still had to order her own bloodwork and adjust medications. During the IVF cycle, when I was already being poked so many times, it was challenging to then have to be poked again separately for TSH/T4 tests. During consultation visits, Dr. Rodgers makes decisions very quickly. Sometimes I felt like she left me out of the decisions. The decisions were medically sound, but her thought process was not well explained. I was happy that she was the doctor on call for my first egg retrieval. It was comforting to know that she already knew me. I would have liked her to check back on me post-op before I left. She did call me a day later to give results. Her explainations about the eggs/embryos were a little misleading. Her words confused me and concerned me, although when i talked with the Embryologist from her office, they were able to describe things a lot better. Overall, I think Dr. Rodgers is a good doctor and has good follow through with her patients, but could work on improving her communication skills about the treatment.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers’ explainations are not the end-all. If you are confused, ask her supportig staff and they will offer more explainations.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
The first cycle included 21 days of Orthocyclen, then baseline ultrasound, then on the first day of my period I started with 2.5 MG Letrozole, 75 IU Menopur, and 225 IU Follistim. At the first ultrasound they upped the dose to 250 IU Follistim. Later it was upped to 300 IU Follistim and added Ganirelix. They explained that the increased Follistim would help the eggs get bigger. Monitoring was every other day at first, and then every day. Monitoring on the weekend is downtown at the River North office (over 1 hour away from the main clinic). 36 hours before the surgery I was instructed to take an IM shot of Pregnyl. After the surgery, they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$1700 for the cryopreservation and storage for 1 year. Additional years of storage are $500. Everything else was covered by insurance. Semen analysis (at the beginning) was $100.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor believes that only one embryo can be transfered at a time because it is already a high risk pregnancy. I have done IVF with Pre-Implantation Genetic Diagnosis for my BRCA1 mutation. She considers all PGD or PGS patients high risk and will not implant more than one at a time. Since I have depression, my therapist told me to ask if I could do two at a time (because it is anticipated that I will have post-partum depression), but Dr. Rodgers did not think this was possible.
6
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they [Fertility Ctr of IL - Lindenhurst] adjust my hormones to work around the days the Dr. is in the opperation room.... Very efficient. I was in and out normally in 15 to 20 mins.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they adjust my hormones to work around the days the Dr. is in the opperation room.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
When we have had failed cycles he always make sure I am aware of next steps by meeting in person or phone, if my time does not allow for an office visit. He is alway about making sure I know what his next step and thoughts are. He always reminds me that heis always available via email for any questions or concerns may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
They are amazing always kind and attentive to your needs. Always respond to my emails promtly.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very compasionate. He always make sure to explain every aspect of the process or procedure and includes some humor which breaks the tension and helps me feel more comfortable vs. crying. He always is reminding me that he is always just a email away. The is very knowledgeable in the field.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Don't be affraid to ask questions or reach out.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I already have a daughter about to turn three and I am in my mid 30s. Thus we started with femara, 1 cycle, BFN. Then tried 2 IUIs, with femara and tirgger of BFN. Then another cycle of femera prior to IVF procedure, to not waste a month. Then tried and antigonst protocol, got 16 follicles, 8 eggs, 6 mature, 3 started to develop all arrested prior to blast. Then tried flare protocal and 5 days in LH surged and cancled cycle. Current on day 11 of antigonist cycle. 375 follistim, 150 menopur, ganerelix.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very efficient. I was in and out normally in 15 to 20 mins.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I can only recall what I paid after insurance not actual rates
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Staff [FCI - High Pk] is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech.... They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.... Made an appointment for blood work via the patient portal and when I showed up I wasn’t in the computer for the day.
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Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Describe your experience with Fertility Centers of Illinois.
Staff is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech. Dr Marut may be blunt and quick, but when combined with the office staff it’s a positive experience. They do their best to make you comfortable and help you in your journey
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Barely see the doctor at all. He randomly threw out that I have PCOS rather than straight up telling me. Dr Marut doesn’t exactly explain things clearly at times. I understand he has a lot of patients, but I would like to understand what is going on with my body. Hearing back from nurses isn’t always guaranteed either.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen)
Very pleasant disposition. They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Edward Marut at Fertility Centers of Illinois?
He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Ask a lot of questions otherwise you won’t find anything out
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
Currently we’re trying timed intercourse with fertility medication. It’s what our insurance pays for, so it’s where we’re starting. Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly. I have a history of ectopic pregnancy, so IVF would be ideal. Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Luckily all of our procedures have been covered by our insurance so far. We haven’t ventured into the self-pay yet
3
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
The financial coordinator [at FCI] is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH...My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved...I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
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Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
The financial coordinator is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH. Also retrievals at River North you need to stay on top of timing there as you are getting pushed around with many people and your doctor is most likely not there.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She does have great bedside manner and really cares for her patients.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She is good for the most part but I do need to keep on top of details and question potential mistakes at times. I think she care but on an overall basis she seems very overwhelmed and this is getting reflected in the quality and care of her work.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to convey critical information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us. The negatives are FCI does not prescribe HGH. You do have to be very vigilant in getting your concerns and information to everyone you work with.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Make sure you remind her of important details especially during the phone calls.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide. I retrieved 10 eggs, 8 fertilized and all 8 arrested by day 3 so no transfer. My second retrieval I did a lupron protocol with Gonal F & Menopur doses changing almost daily. I retrieved 11 eggs, 6 fertilized, and 1 embryo had to be frozen as my progesterone was too high for a fresh transfer. My third retrieval was lupron, 300 gonal F & 300 Menopur. I had 16 follicles going into retrieval and ended up ovulating during the procedure. 2 follicles were retrieved, 1 fertilized and I don't know yet if it makes it or not to be frozen. We found out during our second & third retrieval due to an ERA that I am pre-receptive by 12 hours so going forward I always have to freeze embryos.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am running around $12,000 per retrieval cycle which includes meds, monitoring & retrieval. I do have some insurance but no coverage for meds.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We have not transferred anything yet but we have discussed positives & negatives to both.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
I go [to FCI] for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff... $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs...I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
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Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is Very clean, the staff is very polite and educated, when you have an appointment it’s rare you wait very long at all (which was always my biggest plus), their scheduling is very flexible. You’re treated like a person at FCI and not just a number like cattle call. I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Every time I meet with Dr Uhler, she remembers me! That’s my biggest plus with her. I’ve called her at 2am and in pain, and she was there at the ER to meet me that morning. I’ve been with her since 2011 completely self pay through 10 IUIs and 1 IVF, and she always given a self pay discount and always tried to help with meds when available. I’ve recommended friends to her, and she even asks about them when I see her. Great memory, big heart, and very kind.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie )
I could go on over the years how wonderful Debbie was. For 5 years she was my rock at FCI. Always polite, compassionate through the pain, and even when I cried, cried with me with big hugs. Couldn’t have been more of a cheerleader when I as released to my OB during pregnancy. I’m back trying for baby #2 and Debbie isn’t my nurse anymore due to a rearrangement in the alphabet split amongst the nursing staff.....I actually cried to find she wasn’t going to be my nurse again. But my new new Patricia is just as nice.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I began seeing her in 2011, after my OB at the time recommended me to her (her son was born through IVF with Dr Uhler). When I first met her, I realized she’s very honest and straight forward, I knew I could trust her immediately. In 2012 after my 7th IUI, I finally got pregnant. However it was an ectopic. I was given methotrexate to dissolve the pregnancy by my nurse at Dr Uhlers office....Dr Uhler was present and walked me through it all as hard as it was. 2 weeks later, the fetus still had not passed but was stuck in my tube. I was having the most horrible pains I had ever felt...I broke down and called Dr Uhler at 2AM. She actually answered and had informed me to go to the ER, but specifically to one where she had rights. I arrived and she had precalled to them I was coming, staff was awaiting with a wheelchair for me. She arrived shortly after, giving me the bad news that if the fetus doesn’t pass she will operate and remove one of my tubes. She gave me 24 hours in the hospital before surgery (mostly because I couldn’t bare for her to remove one of my tubes). On the 23rd hour the fetus finally passed. In hindsight I should have just had her remove the tube, that tube is fully blocked due to scar tissue now from the ectopic. In 2015 we got pregnant again via IUI, our first heart beat ultrasound....there was not a heartbeat. Another devestatimg blow, and she was there every step of the way to comfort us. We had been putting off IVF despite Dr Uhler urging us for at least 6 cycles.....we just couldn’t make the jump financially out of pocket. She knew best though, so we finally decided to do what she recommended. We decided to finance IVF (still paying for it), and began the cycle. Egg retrieval in Nov 2015. Freeze all due to hyper stimulation, embryo transfer in Feb 2016. Our son was born at 36 weeks due to severe preeclampsia. 2 weeks in the NICU. We have 5 embryos left and are back trying with Dr Uhler again for number two. She always remembers me, always wants to see photos, always asks about my best friend who I also recommended to see her for IVF (her son was born 7 months after mine with IVF with Dr Uhler). A couple hiccups bu she’s diligent in working with me to overcome them (polyps, D&C....I’ve been bleeding non stop fo 13 months so we have to stop that first), and then hopefully we get to start another cycle for our miracle baby #2! I would recommend her to anyone! She is very literal, very educating, and I always leave her office with a full understanding. She urges me to ask questions and know what’s going on with my body. I wouldn’t go elsewhere.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
She’s very black and white, no grey area. If you’re looking for sugar coating - she’s not the one for you.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
Clomid for 2 IUI cycles with trigger. Injectables for 8 IUI cycles with trigger and progesterone suppositories. IVF was birth control, estrogen, baby aspirin, progesterone oil & suppositories, lupron.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I go for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
$45K total to date. $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Other
10
They [Fertility Centers of Illinois- Highland Park] are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked...They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
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Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Centers of Illinois.
They are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses are absolutely amazing. Since the very first appointment they have made me feel so at ease. They answer all of my questions, get back to me same day with results, are very friendly and open and answer any stupid question I have. Dr Rodgers and her team of nurses have comforted me and soothed me in some of my darkest times through this process. I am so appreciative of them!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Million and Stephanie Crissie)
They are just as amazing as Dr Rodgers! They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
As stated previously, she is a miracle. When I walked into her office in April of 2017 I was so nervous. I had no idea what to expect. When I sat with her from the beginning she gave me lots of re-assurance. We went over in great detail mine and my husbands medical history and what our next steps were. Since the very beginning she has never pushed us into doing anything we didn’t want to do and she has always advocated for what we wanted. Almost a year later and I wouldn’t want anyone else as my doctor!
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Do your research. Research articles, new things being done, and don’t be afraid to ask questions. No question is stupid and that’s what they are there for. You got this.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Honestly, I couldn’t tell you. When we started with Dr Rodgers we had fertility coverage, so all I had to pay were deductibles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am not sure what her approach is.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion