Fertility Centers of Illinois

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Chicago
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Crystal Lake (closed)
5911 Northwest highway
Crystal Lake, IL 60014
815-356-7034
Glenview
2555 Patriot Blvd
Glenview, IL 60026
847-998-8200
Highland Park
767 Park Avenue West
Highland Park, IL 60035
847-433-4400
Hinsdale
907 N. Elm Street
Hinsdale, IL 60521
630-889-7900
Hoffman Estates
2260 West Higgins Road
Hoffman Estates, IL 60169
815-843-7034
Lindenhurst
2592 East Grand Avenue
Lindenhurst, IL 60046
847-356-0483
Oakbrook Terrace (closed)
1S224 Summit Avenue
Oakbrook Terrace, IL 60181
630-889-7900
Tinley Park
18210 South La Grange Road
Tinley Park, IL 60487
708-633-1999
Warrenville
28373 Davis Parkway
Warrenville, IL 60555
630-305-7576
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On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 64%Neutral: 19%Don't recommend: 17%8.4
228 assessments
  • 64% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 17% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,816
Annual Cycles National Avg.
344
228 assessments
8
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
8
The overall feel at FCI though is not the most "homey". ... Strengths: lot's availability for appointments. I especially like the early appointments (they open at 6:45am - so it's very convenient). Phone is always answered. Weaknesses: Very large office. Hardly ever seen by the same person. ... There were a few instances when I felt that there was some disorganization and that made me a little flustered with the process; but overall, she [nurse] does a good job and is attentive to your needs.
+ Read more
Age
33
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
8
Describe your experience with Fertility Centers of Illinois.
Strengths: lot's availability for appointments. I especially like the early appointments (they open at 6:45am - so it's very convenient). Phone is always answered. Weaknesses: Very large office. Hardly ever seen by the same person.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
When meeting with Dr. Marut he is very compassionate and does make you feel like a human. The overall feel at FCI though is not the most "homey". It's too large of a practice that at times you do feel like just one more person there.
Describe your experience with your nurse at Fertility Centers of Illinois.
Dr. Marut's nurse has a really pleasant demeanor. She is cordial and seems to truly care. There were a few instances when I felt that there was some disorganization and that made me a little flustered with the process; but overall, she does a good job and is attentive to your needs.
How was your experience with Edward Marut at Fertility Centers of Illinois?
Overall my experience with Dr. Marut was very good. I met with him for an FET and he took the time to explain the entire protocol with me. At one of our diagnostic exams, I mentioned to him that I'd like to try a "Natural FET" and he allowed for me to go that route. I'd also like to mention that during the saline ultrasound I had to bring my 1year old daughter with me and he was very accommodating. She cried the entire time and he told me not to worry and did what he needed to do as quickly as possible. I was truly touched by how caring and understanding he was in this situation. I didn't see him again until it was time for the actual transfer. I think this may have been the hardest part, because I didn't have that reassurance that I needed during that process. My FET was successful and he seemed genuinely happy for us. I do like that he makes the effort to be at every ultrasound appointment. It's reassuring to hear him say how everything is measuring well and what to expect next.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
To make sure you have your questions at hand when you see him at your initial appointment. You will not get that long of a time after the initial consult.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
I asked for a Natural FET. So the protocol was basically monitoring of lining and follicles. Once it looked like I was ready to ovulate I took a trigger shot and started Crinone 3 days later. Transfer was 7 days after trigger shot.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
$3,500 for FET $250 Transfer of embryos Fee Paid separately to transfer my embryos to the clinic as well as paid separately for medications.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Marut suggested early on to only transfer one embryo.
9
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
9
Front desk staff [at FCI- Hoffman Estates] is just ok, except Nora, she is awesome! Ultrasound tech Vita is the best!! Weaknesses lie in time management and scheduling. Allow yourself extra time for appointments, because they tend to get backed up quickly.... I’m all for the single embryo transfer just because I know multiples carry many risks. Dr. Jacobs always recommended only a single embryo transfer for me every time.
+ Read more
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
9
Describe your experience with Fertility Centers of Illinois.
Front desk staff is just ok, except Nora, she is awesome! Ultrasound tech Vita is the best!! Weaknesses lie in time management and scheduling. Allow yourself extra time for appointments, because they tend to get backed up quickly.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
He was very thorough and tailored his treatment plan exactly to my needs. I did not feel like a number, I felt like a person, and he was so compassionate and determined to make me a mother.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy)
Very thorough, quick and to the point.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is compassionate and honest. He takes challenges headnon and always does his best to remedy the situations. He has a gentle demeanor but he is very knowledgeable in this field. He will answer your emails at all hours of the day, and can always set your mind at ease. He is truly a wonderful doctor with a wonderful purpose in life.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Just go and see him, you never know what miracles he has up his sleeve.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
For egg retrieval, Gonal F 225 units nightly along with Menopur 75mg powders, I did two powders. Added in ganirelix around day 6. Triggered with 80 units of lupron. For frozen transfers, I started with lupron and birth control, followed by estrogen patches, crinone and progesterone in oil. For my second successful transfer, we did the ERA biopsy. From those results we adjusted my protocol and did ganirelix, estrogen patches, crinone, progesterone in oil and a short course of steroids. I continued the crinone, estrogen patches and progesterone in oil until my 10th week of pregnancy.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Well oiled machine, very thorough
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Don’t remember specifics, but we have paid roughly $10,000 out of pocket with some insurance coverage.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I’m all for the single embryo transfer just because I know multiples carry many risks. Dr. Jacobs always recommended only a single embryo transfer for me every time.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
I love that FCI has a patient portal. With having a full time job and not always being able to make a phone call it’s been such a stress reliever to be able to send a quick message when I have a question or need. ... The staff differs by location and some locations are definitely more empathetic, understanding and easier to work with than others. For the most part everyone is welcoming and encouraging. I do wish there was better communication with their billing department ...
+ Read more
Age
36
Treated
2018
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Fertility Centers of Illinois.
The staff differs by location and some locations are definitely more empathetic, understanding and easier to work with than others. For the most part everyone is welcoming and encouraging. I do wish there was better communication with their billing department
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr Jacobs too the time to meet with us, explain what he was doing and made sure our questions were answered. And how we could get in touch with him even when we weren’t at the office. Also, the direct line of communication with the nurses are so important!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
I love that FCI has a patient portal. With having a full time job and not always being able to make a phone call it’s been such a stress reliever to be able to send a quick message when I have a question or need.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very straightforward without being rude and cold. He has experienced fertility struggles as well so he understands. I’ve always felt that he treats us as he would his own family. He is in the business of making babies and you can feel that from moment one.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Make a list of questions. He will answer them all!
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I have unexplained recurrent pregnancy loss. Both my husband and I did a whole slew of genetic testing, as well as checking out my uterus, ovaries and egg reserve and quality as well as sperm testing. It was found that I’m a carrier for 2 auto immune disorders, deficient in vitamin d, and my progesterone tends to be low. We’ve chosen to try on our own, with medication. Baby asa daily Vitamin d supplement daily Prednisone twice daily Progesterone once daily upon ovulation Lovenox injections upon positive pregnancy test
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Still under care.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 2 Embryo Freezing, IVF
Diagnosis
Other, Unexplained
10
During one of my transfers [at Fertility Centers of Illinois], a nurse (not my primary) told me to start pio shots on a different day than I had in the past. Thankfully I looked at my previous transfer calendar from two years prior and reached out to her again and she changed it to the correct day... The drawback to FCI’s structure is the lack of time with the drs...My nurses were/are the most compassionate humans out there. They’ve held my hand throughout this entire process and I couldn’t be more grateful to them!
+ Read more
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 Embryo Freezing, IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is the best clinic for me. Although not everyone likes their structure, it works wonderfully for my career and life. They have very early appointments available, which allows me to not have to take time off of work. I can always get a monitoring appointment with one days notice. All of the ultrasound techs and phlebotomists are highly skilled and super sweet. The drawback to FCI’s structure is the lack of time with the drs.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
At times, I felt like both. It’s very obvious that Dr. Sipe has his patients best interests in mind. I have some unique circumstances and he’s on top of my treatment. I do my own exhaustive research and agree wholeheartedly with every treatment course he prescribed for us. His goal is a single live birth for all of his patients due to risks involving multiples for mom and babies. So, he cares. And that was obvious to us. However, there was one time that I felt like just another number - I had a confirmed pregnancy and when we met to discuss the ultrasound, he eluded to me having a precious loss, which I had never had. Had ge taken time to review my file prior to us entering his office, this misstep could’ve been avoided. I expected this at a clinic the size of FCI. The drs have so many patients, and with good reason. I would take his expertise and care over and over again. Dr. Sipe is one of the best RE’s out there! I only trust him to do my surgeries and transfers. That says a lot.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: I’ve had a couple primary nurses during my ivf transfer cycles - Anto Higgins, Liala Malke and Debra while going through my retrieval cycles)
My nurses were/are the most compassionate humans out there. They’ve held my hand throughout this entire process and I couldn’t be more grateful to them!
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe is an extremely knowledgeable RE and I believe he’s one of the best in his field. He’s taken care to understand our specific circumstances and adjust treatment courses accordingly. We’ve referred our best friends to him because we believe in his care. Dr. Sipe was the right fit for us by far. However, he may not work for all. He tells it like it is, but still has so much compassion. He will do everything he can to get a single live healthy birth for all of his patients. He’s also worked seemlessly with other care providers that I have in order to ensure the IVF process was as safe as possible for me. I couldn’t be more grateful for the care Dr. Sipe has given us. While he can be blunt, he provides hope and compassion when it’s needed. We feel like we’re in great hands with Dr. Sipe!
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Prepare questions for your consults ahead of time. He will take the necessary time to review them with you.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
We paid for two IUIs and associated medications and two IVF retrieval’s and associated medication, pgs testing and freezing/biopsying out of pocket. After that, my insurance provider changed to a policy that began covering infertility costs. I believe we are all in for $40-50k at this point. However, I try to block it from my mind. Every penny Has been worth it
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
One of the things I really appreciate about Dr. Sipe is that he will only transfer one pgs normal embryo at a time. He feels that the risk of multiples is too great for mother and babies. He really looks out for his patients and has their best interests in mind
8
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32
Treated
2018
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
9
I really appreciate the hours for monitoring appointments. They [FCI] start at 630 am so I can get in and out before work. They do retrieval’s and transfers on your schedule not just once a month which means they do them 7 days a week which really helps with scheduling. There have been a few appointments where I was waiting to go in for 20 minutes past my time, but the staff was super apologetic and got me in and out once I went back for my appointment...Their billing and financial departments are so far very easy to work with and we have worked out payment plans that work best for my husband and I.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
9
Describe your experience with Fertility Centers of Illinois.
I love the location. They just moved from Oak Brook to Hinsdale and it is easy to get too and close to the highway. I really appreciate the hours for monitoring appointments. They start at 630 am so I can get in and out before work. They do retrieval’s and transfers on your schedule not just once a month which means they do them 7 days a week which really helps with scheduling. There have been a few appointments where I was waiting to go in for 20 minutes past my time, but the staff was super apologetic and got me in and out once I went back for my appointment.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
He was the first doctor to really help me understand why after countless IVF attempts over the last three years I was unable to even get to the retrieval phase of the treatment. He told me medically what was happeneing and also was the only doctor who gave me the best explanation in laymen’s terms. I have a receptor issue not an imbalance. I was originally misdiagnosed with PCOS.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia and Monica for egg donor)
She is friendly and so wonderful. She always calls even for the small stuff. She always answers questions and does not make me feel like I am lost on what the treatment will be or is. She always has a warm smile on her face too.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is real. He talks with you not at you like most doctors do. I loved how supportive he was of my situation and he answered all of our questions without hesitation or making us feel like they were dumb questions. He makes me feel safe and welcome and not just another patient.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Ask those question you have been wanting to ask. He will explain it or draw out diagrams for you. He is there to help.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I am still with Dr. Sipe for treatments. So far we have only done a saline ultrasound and blood work up for my husband and myself. We are in the process of starting an egg donor treatment which will start in December.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
So far my cost has just been my co-pay for insurance. As we get further into our egg donor treatment we will have a cost of roughly $10-16 thousand dollars. Their billing and financial departments are so far very easy to work with and we have worked out payment plans that work best for my husband and I.
9
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
9
The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their [FCI] Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations!
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Dr. Alvarez is great all around! I loved my experience with him and I think he is very knowledgeable and trustworthy! The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations! They kept me positive and kept my mind off of the current situation and never made it feel like I was at the doctors office. It was a joy to work with them!
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very straight forward with our potential from the start. He listened to every single concern that we had and elaborated well when we asked questions. He didn't dismiss my thoughts and suggestions, just being a novice (although I am in the medical field, just not a reproductive endocrinologist). He actually took things that I said and asked seriously and was willing to work with us and didnt push any treatment over another.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
Michelle was typically good at responding to my emails in a timely fashion. I do not think that any of the weaknesses were directly hers so much as the clinic itself. There are only 2 nurses that work at my particular clinic and some days there is only one, or there will be several days where there is only one if one is on vacation. During those times when there is only one nurse, communication would fail. Calls wouldn't be returned or emails would go unanswered. There were several instances in which medications were not ordered correctly, and if I weren't the type of person to triple check everything, I could have been short meds for my cycle, or given the wrong meds.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
I think that his strengths are everything previously described as why he treated me like a patient and not a number. He was very open and honest, flexible, understanding, compassionate, and helpful! He was interested in my thoughts and suggestions, never condescending, and was very open to trying anything we wanted without being pushy toward one treatment or another
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions! Do not be intimidated thinking that you have any "stupid questions", because Dr. Alvarez will NEVER make you feel that way. He is so caring and honest and listened so so well!!
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Alvarez was super excited about us trying Invocell for our first attempt before traditional IVF because we were concerned about cost of regular IVF and we were unexplained and fit all of the criteria for Invocell. He was very hopeful and produced exactly the amount of eggs we expected. We ended up with only one or two of our 7 eggs even fertilizing inside of the Invocell device and he was very clear that there was obviously an issue with fertilization (something you can't really test for with labs or ultrasound). When we had our chemical pregnancy from our one resulting embryo, he was very straightforward that due to poor fertilization, IVF with ICSI would be our best option. He never pushed us into it, or made us feel as though he was forcing us to choose right away. He gave us the option of taking our own time to decide, but was still honest about the time frame in which we should move forward if we wanted the best results, due to me already being 32 and having these fertilization issues. We took everything he gave us, and we made the decision to move forward with IVF with ICSI a few months later and our results were phenomenal. We had 12 eggs retrieved, and we made one expanded day 5 blastocyst, and six expanded day 6 perfect grade blastocysts. We could not be happier with our results. We are currently pregnant from our first transfer of our day 5 embryo!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Most of the time it was pretty easy to get in at the times I needed! I would be in and out in 15 minutes on 95% of my appointments. There was ONE appointment throughout two cycles (I cant remember if it was monitoring or follow up beta draws) that I waited over an hour for some reason and no one ever explained to me why I waited that long. But overall,it was a pretty well oiled machine for monitoring!
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
I dont remember a TON of specifics with a breakdown, but Invocell cycle was $6500, my medications were quoted at $3000 I believe. IVF with icsi fresh transfer, was $11,500. Egg freezing for one year was $1200. Medications for full IVF cycle were approximately $5000.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am in the medical field, and I know the risks already to carrying multiples, so an elective single transfer was the only option for me personally anyway. Dr. Alvarez was very clear on the data and the risks and also the protocols set forth by the ASRM, though and I fully agreed with it!
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32
Treated
2018
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
There are sometimes long wait times for scheduled appointments [at FCI-Chicago], but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
There are sometimes long wait times for scheduled appointments, but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Brian Kaplan is very kind and has great communication skills. He has the ability to "read the room" and understand what type of mood I am in and respond appropriately. He has listened to my family building goals, and makes me feel as though he understands and appreciates our situation.
Describe your experience with the nursing staff.
The one downside of Dr. Kaplan's staff is that it is a large group, and I never got to know one individual nurse well. They like everything to be communicated through the patient portal, and usually respond quickly. However, there were definitely a few times I was in panic mode and trying to call and talk to someone and couldn't get ANYONE on the phone. No one ever responds to any of my voicemails either, they just do not call you back.
What specific things went wrong at Fertility Centers of Illinois?
  • Scheduled the wrong procedure
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
As the second RE I have worked with, I appreciate Dr. Kaplan's expertise and communication skills. He makes me feel as if he genuinely cares about me and my treatment plan. He will listen to my questions, ideas, and opinions, and really take the time to consider all options. He has given me advice as a medical professional, but has let me make my own decisions regarding how many embryos to transfer, etc. He is kind and considerate, and understands that this is a frustrating and overwhelming processes.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He does keep a specific schedule for retrievals and transfers, so if you don't like the idea of your cycle being controlled to fit into a group schedule, he may not be the doctor for you. Do be sure to book consultations in advance as his schedule does fill up quickly! I've gotten in the habit of always booking a consultation for a week after any big news - ie. retrieval results, PGS results, beta pregnancy tests after transfer. That way I'm already on the schedule in case I need to see him! If you ask his scheduler, she will have him call you to discuss anything one-off as needed as well!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I did my first egg retrieval with Dr. Kaplan - we planned for a freeze all cycle to do PGS testing, which my husband and I were already planning on even before he recommended it. I was on the pill for only a few days after my last IUI failure, then stopped the pill to start stimming. We used Menopur 75 IU and Gonal F Redi-ject 300 G, then added in Ganirelix Acetate 250 once my follicles really got going. We did lower the amount of the Gonal F during the cycle as I had 28+ follicles responding. We ended up with 14 eggs retrieved, 9 were mature, 9 fertilized with ICSI, and 4 made it to day 4/6 freeze. Of those 4, 3 came back PGS normal which is great for being age 32! I was slightly disappointed in the number of eggs retrieved and the number of mature eggs, based on the fact we were measuring upwards of 28 follicles. Dr. Kaplan said if we did do another retrieval cycle in the future, he would likely adjust my medication and start me out slower, instead of starting at the "standard" and then pulling back. The first cycle always seems to be a bit of a trial to see how you respond and what the results are.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, so our costs were minimal. I did receive an estimate for an FET out of pocket for $3,500. The cost of ICSI was $500, assisted hatching was $500. PGS was partly through FCI and partly through a partner, but totaled around $4,000.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan follows the guidelines that for a patient under 35, especially with PGS tested embryos, his recommendation is a single embryo transfer. However, he did still give me the option to transfer multiple if I wanted to. After our first PGS normal FET resulted in a chemical pregnancy, I was keen to transfer our two remaining embryos to up our chances. Ultimately, my husband and I chose to only transfer one on our second transfer (just this week!) but Dr. Kaplan was willing to let me decide what was ultimately best for us.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37
Treated
2018
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
10
They [FCI] will contact you a lot at first. This is because you will make an appt to see the doctor, then the nursing assistant will talk to you. Then you get assigned a financial consultant who walks you through your cost and/or insurance benefits...Everyone at FCI have been cordial and compassionate. Debbie is always so attentive to my needs and always takes the time to make sure I understand the messages. THE PHLEBOTOMISTS!!! I love every single one! They have never had any issues with my veins. It barely feels like a needle when they draw blood. The ultrasound staff always take the time to read my chart so I rarely have to remind them that I only have one ovary.
+ Read more
Age
37
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
They will contact you a lot at first. This is because you will make an appt to see the doctor, then the nursing assistant will talk to you. Then you get assigned a financial consultant who walks you through your cost and/or insurance benefits. THIS IS FCI - HINSDALE!
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler took great care in listening to what I had to say about my apprehensions and about my expectations. She also asked questions about my history to better understand me as a patient. She made sure I understood every single step as well as offering optional tests so that I understood every possible option. She never treated us like just another person in the office. She was very direct but also warm in how she delivered news and progress.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie Ricchio )
Everyone at FCI have been cordial and compassionate. Debbie is always so attentive to my needs and always takes the time to make sure I understand the messages. THE PHLEBOTOMISTS!!! I love every single one! They have never had any issues with my veins. It barely feels like a needle when they draw blood. The ultrasound staff always take the time to read my chart so I rarely have to remind them that I only have one ovary.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I feel that Dr. Uhler has a good grasp on gauging her patients and the level at which they need the information. I went into her office with all of my knowledge and she treated me like an equal in the room. She never bypassed any bit of detail. She always checked in at each step to make sure we were on the same level of understanding. When she started to discuss embryo transfer with us, she made she we knew every option we had available. A drawback to Dr Uhler is that she speaks in a very blunt manner. It is not mean or dry. It is, however, sharp, so it can be a bit unnerving.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Go in with questions! She loves questions! She wants to help get you pregnant. She will tell you what you NEED to hear.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We are still in the process for embryo transfer. We did IVF for egg retrieval using Follist, Gonal-F, Menopur. We did our egg retrieval and after all was said and done, we only got one embryo. During routine blood work and ultrasound, they found polypsnon my uterus and Dr. Uhler immediately consulted with my gynecologist to find a resolution. I had them removed and the embryo frozen. I am now taking Lupon to prepare for FET
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I am lucky in that my insurance covers a cycle of IVF. Freezing embryos cost $1200 per IVF cycle and $500 every year for maintenance annually Genetic testing on embryos was $2600 I believe? There was also a test she suggested to diagnose and try to pinpoint what day it would be more beneficial to do the transfer. That was $1000 The only thing we opted to do was embryo freezing
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Based on my medical history, she insisted we only do single embryo transfer. I have an incompetent cervix and I have had a transabdominal cerclage placed. She felt because of that, it would be very risky to place more than one embryo.
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS...The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda has a very warm bedside manner and always listened intently and answered all of my questions honestly and frankly. I felt he always knew me and my case in detail and I never felt ignored or pushed aside.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Laura Borgeson )
Laura is my saving grace. She has become a friend and one of my biggest supporters. She understands the struggle and is extremely compassionate and empathetic
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda is a wonderful doctor and is very passionate and knowledgeable about his practice. He spoke to me gently when I needed it and frankly when I asked technical questions. There were times I felt I had to push to be more aggressive with treatment but he always met me where I needed to be and was supportive of our decisions.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
If you have a question about further treatment/ other treatment ask about it and if you feel it is something you want to pursue, then push for it.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We had to do 3 IUIs with chlomid before moving to ivf. For our first round of IVF we did an antagonist protocol and retrieved 16 eggs. Dr. Rapisarda discovered my blocked tube during this cycle, which my old OB missed, and he helped me get it taken care of through surgery right away so we could get back on track. I had my left tube removed and they cleaned up my low grade endometriosis, as well. We ended up with 3 day 5 embryos-no PGS, all grades A/B. We transferred one embryo that was not successful and decided to do another egg retrieval before moving on. We did a similar protocol this time with higher doses to try to get better eggs. We retrieved 14 eggs with better development, but we still ended up with 3 day 5 embryos. We decided to do PGS with these and discovered only one normal embryo was created. I was diagnosed with poor egg quality and we are preparing for our next transfer after doing an ERA.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I have rear insurance so once I reached my deductible I was covered at 100% the first cycle with surgery cost us around $8,000. PGS ($3800) was not covered or my era ($2,000) overall after 3 medicated IUIs, 2 rounds of IVF with PGS, one surgery and 2 ERAs we have spent about $12,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency [by the nursing staff at Fertility Centers of Illinois]...Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually...Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The whole system utilized the same nursing staff seamlessly between each of the different locations. No matter which location we were to visit, the staff was completely up to date with our case. My only complaint would be regarding the parking options at the River North location. Street parking was our only option on a few occasions which would leave us walking a couple blocks to get to the clinic. It was well worth it though.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers experienced infertility first hand, and underwent IVF to have her daughter. I can see the pain in her eyes when I discuss my struggle thus far. After my egg retrieval, I experienced OHSS and Dr. Rodgers personally called to check on me. Upon arriving to my post retrieval consultation, she hugged my husband and I and took time to discuss our results, the next step, and any concerns we may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie)
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is compassionate, and focused. She tailors each treatment protocol based on the individual she is treating, and is first and foremost concerned with the wellbeing of her patients, both physically and mentally. She has acted as both doctor and therapist during our experience, and never rushes her appointments no matter how busy she is. She is honest, yet optimistic, which is critical for me as I tend to expect the worst. I wish I had found her sooner. She is a true blessing. I know that if we do not have a child out of this, Dr. Rodgers has truely given it everything she’s got.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don’t hesitate. Go see her now. She will change your life!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I have a high ovarian reserve and my husbands sperm quality is wonderful. I just have severely blocked tubes which couldn’t be fixed via surgery. She began my dosage very low to try to prevent OHSS. I was on 75 unita of Menopur and 100 units of Gonal-F to start treatment. We slowly increased my dosage until my ovaries responded correctly. At retrevial we got 27 eggs, fertilized 20 with conventional insemination, and got 14 total embryos (8 1aa, 2 1ab, and 4 1bb). I ended up with OHSS so we had to put off transfer to be safe. We never expected this outcome.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Insurance covered some of my expenses, however a retrieval cycle came to around $12,00
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
44
Treated
2018
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Was barely ever dealing with the same nurse twice [at Fertility Centers of Illinois]. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.”
+ Read more
Age
44
Treated
2018
Success with this Doc
No
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
Best thing about it is close proximity to where I live. Otherwise it feels like a factory and they treat your body like a science experiment. The single women support group is nice but the psychologist on staff is terrible.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Was barely ever dealing with the same nurse twice. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.” Then she added more meds to the suggested protocol based on the fact I didn’t have endless free tries at this. FCI treats Illinois’ insurance mandate law like an atm machine. She made me feel super confident on my chances based on follicles count and hormone levels in “normal range” and “where they’d like to see them.” Only after did they say - “well, we meant normal for your age”
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: 2 part time people - Jessica and Marnie)
Super nice but they would only give you the information you needed that day. Each communicated in a different way. I have 4 differed Word versions of calendars. They have a new software system to deliver treatment plan and lab results and no one used it beyond initial baseline blood work
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She seems somewhat shy and uncomfortable talking to actual people and does so in a hunched over manner. I saw her for the initial consultation, saline sonogram, polypectomy, and then not again until after my negative beta. My original plan - based on her advice and estimates for success - was to do genetic screening and frozen transfer. When they only retrieved and two fertilized it took me stopping he process and asking whether it was better to transfer both now rather than risk losing them in screening process. Then they changed course but (after multiple pleading phone calls) still wouldn’t let me speak with a doctor. As a single person going through this it is very difficult to have no one to discuss options with- including your doctor. Ultimately did 3dau fresh transferand wasnt able to speak with a doctor about how many to transfer. Had my legs in the stirrups already and dying to urinate (they require full bladder for transfer) before I was finally able to talk to some young girl- no clue what her name or role was- about whether I should transfer 1 or 2
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Find another clinic entirely
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
There was no mention of supplements other than vitamin d and prenatal- and I specifically asked for information but was blown off. Found out later they do have a standard vitamin cocktail recommendation they include in ivf welcome folder but it was missing from mine. Was on 150 of Menopur daily plus 300 of gonal-f. Added cetrotide on appropriate days and then triggered with pregnyll. Only the day before trigger did they up dosage, then called me at work on trigger day to say take more final-f asap so I had to leave work unexpectedly midday in order to do so. Was on 2- .1 mg estrogen patches every two days and PIO 1 ml from the day they decided switch to fresh transfer. Had to scramble to get PIO and estrogen in time because hadn’t planned to do transfer yet and insurance company (Progyny) recommended writing to order until I needed it.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I don’t remember
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Ilyne [nurse at Fertility Centers of Illinois] is just the best. SOOO kind, patient, compassionate, and warm...nurses at the River North location often seem too busy to answer questions and respond to requests. I arrived once to a bloodwork-ultrasound appointment that I was told to make, only to have the technicians not able to find the orders for the appointment. Some nurses also only send your results and instructions through the Patient Portal online after the clinic hours so you cannot get a hold of anyone with questions.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Fertility Centers of Illinois is great. The River North location is overwhelming and a bit of a "cattle call" but they do the best they can to take care of everyone. The locations in the suburbs couldn't be better however! So personal and caring.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was always warm and kind. Some of his nurses were unfriendly and treated me like a number, particularly those at the River North location. However, his nurses at the Highland Park location (where he does all of his retrievals and transfers) are FANTASTIC! So kind, so patient.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilyne)
Ilyne is just the best. SOOO kind, patient, compassionate, and warm.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was warm and compassionate. He got "down to business" discussing our goals and his recommendations but I know he is highly recommended and in demand (based on recommendations from my gyno, friends, and the number of people in his waiting room) so our consultations were more brief than drawn out, but I never felt like he was rushing us.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Follow his recommendations. He's really good at what he does :) He recommended IVF to us at the start but insurance required that we complete 6 (yes 6!) IUIs first. And then I was too nervous to do our first a medication-assisted IUI so our first was unmedicated. Needless to say, the IUI resulted in a BFN, as did the following 6 (we did a 7th after having a polyp removed, per recommended from my gyno). We finally completed our first retrieval (18&gt;11&gt;5), got pregnant from our 3rd transfer and now have an amazing 15 month old little lady. We just completed a new retrieval this weekend (9&gt;4&gt;?) since we used all of our embryos last time around.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Retrieval: -OCP for about a week to align my cycle with his schedule -Simulation with Gonal-F 450 IU (about 3 or 4mL of fluid) every evening and Menopur 150 IU (1mL of fluid) every evening in the abdomen for a total of 12 days -Ovulation prevention with Ganirelix 250 (about 2 mL of fluid) every morning for a total of 8 days -Trigger shot with Pregnyl 1mL/10,000 usp at exactly 36 hours prior to scheduled retrieval -Infection prevention with a Z-pak, began at dinner the night before retrieval and continued for the following 4 days I don't recall all the medications for the transfer, BUT, my nurse told me yesterday that Kaplan has updated his protocol to only one form of progesterone (IM injection in oil only; not the most pleasant but you get used to it!), which is generic, and oral estrogen instead of the SUPER expensive estrogen patches, which are only available as a brand. This is SUCH great news since we have used all of our insurance coverage :(
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I haven't received my bill for the retrieval yet. I'm not sure if my deductible has been met yet so I'm unsure what I will be responsible for. Up to this point, it's been about $275 for each monitoring appointment, which I've paid for with my FSA account.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Kaplan is patient and explains that his recommendations are based on the evidence to support successful live births and the health of the mother. That said, he was supportive of our decision to transfer only one embryo the first time, and 2 each of the second and third transfers.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
Treated
2017 - 2018
Success with this Doc
?
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Dr Rodgers and her team of nurses and colleagues [at Fertility Center of Illinois] were amazing. They were with me every step of the way...She [nurse] was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
+ Read more
Age
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
They were always so courteous and caring. They always made me feel like they were on my team. I was always able to get an appointment even if I had to go to a different location. They have so many locations.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses and colleagues were amazing. They were with me every step of the way. She held my hand the hold time. Every time I saw her she gave me a hug. They were hug that were needed, especially after every unsuccessful cycle. During every consultation she would say to me " let's get you a baby". She gave me courage to not give up when I wasn't sure what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers had to go through fertility treatments herself so she knew what was going through. She was there for me the entire time. Any questions I had she answered, and I had a lot. I went through 7 IVF cycles. I came to Dr Rodger after my 2nd egg retrieval that did not make it to a transfer. I was told I had bad egg quality but we she was going to try her best to help me become a mother. We tried so many different protocols. After every unsuccessful cycle we had a consultation to review my results and how well my body reacted to the meds. Then we came up with a new plan for the next cycle. I loved her hugs and she was so caring. She always gave me the strength to continue to try another cycle. She wanted me to get pregnant just as much as I did. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Just be open and honest about your wants and fears. Don't be afraid to ask questions.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I had so many different protocols that I can't remember them all. I was on several daily supplements to improve my egg quality plus a prenatal vitamin. My daily injections varied cycle by cycle based on how my body reacted to the previous cycles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I always did multiple embryo transfers due to my age and poor egg quality. I was terrified at first because how I going to take care of more multiple children at one time. Then I realized that everything was going to work out the way it was supposed to. I wanted to become a mother and I would accept any little blessing.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Allison Rodgers at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Unexplained
9
I like that they [FCI-Glenview] open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time... There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
I like that they open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
The clinic does seem like it churns women through it. But all of my experiences have been good. The nurses are excellent.
Describe your experience with the nursing staff.
There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to. The doctor's nurse is the one who calls to follow up on blood results and ultrasounds. She was also the one to perform the IUI and met with me to go over how to administer my shots at the beginning of this all.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda seems very knowledgeable in the field. From day 1 he was very open to answering all of my questions and providing information. I never felt like I was being pushed into any specific treatments or tests. He maintains a professional manner without being too personal (which I personally don't like in doctors) and without also seeming cold.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Don't be afraid to ask hard questions.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We started the process with testing my husband's semen for analysis and getting bloodwork done on both of us. Since we had been trying to get pregnant for a couple years of trying, and with normal cycles and ovulation, the first couple months we monitored my cycles and bloodwork and ovulation. I also had ultrasounds done to look at any physical issues and saline ultrasound to verify that my tubes were clear. Genetic testing was also done on me to see if I was a carrier of any of the most common bad genes. Everything came back good. Once everything came back clear, the doctor recommended starting with IUI and Clomid. The cycle used OTC ovulation kit to predict ovulation, a trigger shot and a scheduled IUI. Monitoring using bloodwork was done to rest estrogen levels and progesterone levels. I was given Prometrium due to low progesterone levels post IUI. Two weeks later I had the pregnancy test bloodwork done and it came back positive but with low HCG levels. Follow up tests over the course of a couple weeks weren't looking good. It turned out to be an ectopic pregnancy. Since I was being monitored so closely, we caught it early. I was prescribed Methatrexate to end the pregnancy and was told that I wouldn't be able to try to get pregnant for 3 months due to possible birth defects from the medication. I was given that information in advance of taking the medication. My options were to take Methatrexate or remove my fallopian tube where the pregnancy was. We ended up waiting about 5 months before the next IUI. In the meantime I had bloodwork monitoring until the HCG levels came back down to 0 and another saline ultrasound to make sure my tubes were cleared following the ectopic pregnancy. Round #2 of IUI, the doctor switched it up to try Femara. It works similar to Clomid but in a different way. Starting this cycle, I was monitored more closely with more ultrasounds to track the size of the follicles. Also did a triggers shot with Ovidrel, IUI and Prometrium on the latter part of the cycle. Pregnancy test came back negative. Round #3 of IUI, we went with Letrozole. Ultrasound monitoring of follicle sizes, Ovidrel triggershot, IUI and progesterone again on the latter half. Once again, negative pregnancy test. After two rounds of no results with IUI, the doctor recommended going with FSH injectibles. I was injecting 75IU of Follistim daily for 3 days, had a checkup and was told to go 2 more days at 75IU. After the next appointment, I was instructed on 1 day of 75IU and 1 day 66IU. Following those days, I was told to trigger shot with Ovidrel that night and IUI the following 1.5 day. A few days following the IUI, I was put on Progesterone in Oil shots daily. Pregnancy test came back positive. The first appointment to measure heartbeat (6wk), I was told the heartbeat wasn't as strong as they wanted to to continue monitoring. At the 7wk appointment, there wasn't too much growth from 6wks and the heartbeat was still lower than they wanted. They also said the gestational sac was irregular in shape. A few days later I had some light spotting. I was able to get in the next day and still there was low heartbeat and not any measured growth. The doctor indicated that it didn't look like a healthy fetus. I as told I could continue progesterone shots and see what happens. I was still spotting this whole time. A few days later I decided to stop the progesterone shots. When I went in for an ultrasound a few days after that, there was no more heartbeat. I was given several options following this. 1) I could wait and let my body miscarry the fetus on it's own which could take several weeks. 2) I could have a D&C to remove the tissue but there would be risk of scarring that could cause problems getting pregnant down the road. Or 3) Take Misoprostal to induce 'labor' essentially. It causes the uterus to contract and release the fetal tissues. The doctor explained the side effects of the medication and what the process would be like. He also explained that there is a chance that my body wouldn't expel all of the tissue and I might still require a D&C. I decided to take the Misoprostal that following weekend. It took about 5-10 hours for major cramping to kick in. About 12 hours later I had bad cramping and felt a rush of liquid and tissue pass. I collected the tissue in a specimen cup since we were going to send it off for genetic testing. Cramping continued for another day or so but got a lot lighter. 1.5 days later, I passed some more tissue, saved it and dropped it off with the other sample at the doctor's office. Bleeding continued, similar to period bleeding, for another couple weeks. It was very light. I went in weekly for HCG level monitoring until it dropped to zero. The tissue specimens were sent for genetic testing. All of the tests they ran came back normal. Since miscarriages happen typically due to a genetic abnormality, the doctor wanted to run a few tests to check for possible other issues. I had bloodwork done for immune system sensitivity that could have caused the body to reject the fetus. I also had a uterine biopsy done to check for bacterial issues that could have caused it. And lastly a bacterial swab of the vaginal cavity to check for bacterial issues. All tests came back normal. Essentially the miscarriage is unexplainable. The doctor said it still could have been genetic but something rare that isn't tested for typically. They only test the most common issues. After my cycle came back, we waited 2 months of normal cycles before trying two more rounds of IUI with Follistim injections and Progesterone in Oil. Both resulted in no pregnancy. We are currently in a self-imposed wait before jumping into IVF. This was a decision we have made as a couple. The doctor didn't even mention anything to us about switching to IVF. We just feel it's time to move on from IUI. In the next month or so we'll go in for our IVF consultation and see where that all goes.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I had some insurance coverage, mostly for ultrasounds and bloodwork. But the IUI and medication was not. For a Clomid IUI cycle, I paid $1,600 after insurance. For Femara IUI cycle, I paid $1,450 after insurance. The Follistim monitored IUI cycles were about $2,500-3,500 based on how much monitoring was required. An office visit consultation with the doctor was about $300.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We haven't had this conversation yet.
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Rapisarda at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
It [FCI] seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
Describe your experience with Fertility Centers of Illinois.
This is the only fertility clinic I've worked with, so I don't have anything to compare to. It seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She didn't customize treatment towards me as an individual until after the 5th failed medicated IUI cycle when I was really upset and vocal about how upset I was. I was also misdiagnosed with elevated testosterone - when in fact it was my DHEAS levels which were elevated, and therefore I could have been treated under entirely different protocol.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jessica)
Jessica was great, her and I got along very well. There was one cycle where she gave me the wrong date for my IUI. We only realized it because I called with a completely unrelated question and someone looked at my chart and appointment schedule.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
We definitely had some communication issues. It wasn't that she didn't communicate with me - more that I felt I never got any real answers. Her responses to me always felt very textbook, like she was reading a script, and simply repeated the same information to me over and over again without really addressing my questions. I was also completely misdiagnosed. She diagnosed me with PCOS and told me this diagnosis was based on elevated testosterone levels and anovulation/irregular cycles. I had one natural pregnancy after my PCOS diagnosis but prior to starting clomid, which resulted in a missed miscarriage - but I knew I could get pregnant. After our 5th failed medicated IUI, I asked for all of my lab work so that I could go for a second and third opinion. At this time she finally suggested a slightly different protocol, stating it was due to my DHEAS levels. I was under her care for 9 months in total before I ever heard anything about DHEAS levels. When I went for my second and third opinions, both doctors agreed traditionally PCOS was a misleading diagnosis - Adrenal PCOS was more likely. My biggest problem was she didn't look at or address any of this until I basically yelled and was visibly frustrated during one of our consults. PCOS is an easy diagnosis to give someone who has irregular cycles - I don't feel she did her due diligence in reviewing my specific case or results. After our 4th failed IUI I asked if it was possible there was some sort of scarring or issue as a result of my previous D&C. I had done a saline ultrasound prior to my pregnancy during our initial testing/workup. I asked if maybe we should repeat that test, or if there was anything else to check for scar tissue or issues with my uterus. We did a repeat saline ultrasound and everything looked fine. My second doctor, without me even asking, immediately suggested a hysteroscopy to check for scarring from the D&C as well as investigate whether there may be a cause for my thinner lining. I had the hysteroscopy done and no scarring was found, but I did have a polyp removed. I'll always wonder whether that could have impacted our IUI cycles, and if I could have been pregnant 6 months sooner without resorting to IVF. We are currently undergoing IVF with my second doctor.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Be aggressive. You have to be your own advocate. Do your research, and stand up for yourself.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 3 months of clomid with IUI. I responded to the lowest dose of clomid each cycle with at least one dominant follicle. The 3rd cycle I had 2 dominant follicles. My husband's numbers were always good. My lining was on the thin side during each of these cycles - around 5-6 mm at time of trigger. We then did 3 months of Letrozole, which were a bit of a disaster. Dr. Hirshfeld said if clomid doesn't work in the first 3 tries we should try something else. My first round of letrozole I started on the lowest does and my follicle growth stalled around cycle day 15. Thankfully, rather than cancelling the cycle, she upped my dose - so I took 2 rounds of Letrozole during one cycle. I eventually had a dominant follicle and ovulated. The second round of Letrozole we started with a slightly higher dose, but the same exact thing happened again. That was my 5th failed medicated IUI. For the 6th (after I threw a fit) she added 2 mg dexamethosone with the highest dose of letrozole (I believe it was 7 mg). On CD 10 I had a big fat 20 mm follicle, but my estrogen was only at 70. I was told to trigger. That was my 6th failed medicated IUI. I switched to a new doctor, and moved to IVF. My husband and I felt exhausted, frustrated, defeated, and were sick and tired of wasting time.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I did have insurance coverage for all of my treatment. I believe without insurance, each ultrasound would have been something like $300.
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Amber [nurse at Fertility Centers of Illinois] is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification...Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with Fertility Centers of Illinois.
I saw Dr. Rodgers at the Highland Park Clinic, but I live in the city so I would go to the Chicago location for most of my monitoring appointments. Dr. Rodgers also typically works one day a week at the Chicago location so she would see me there occasionally when it was convenient as well. Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always called with any negative pregnancy test to discuss next steps. She was very easy to reach by email and would call to discuss questions over the phone if anything needed clarification. She was very compassionate and seemed personally invested in every case.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers was so easy to work with. She is confident and extremely knowledgeable. She is up front and honest about prognosis, while also being caring and compassionate. If you do IUI before moving to IVF, you rarely see Dr. Rodgers because the nursing staff perform the inseminations, but she always calls with pregnancy results and to discuss next steps. Once IVF begins, there is frequent phone calls and appointments with her. I never felt like a number.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I think you can trust Dr. Rodgers. She is knowledgeable and up to date on evidence based research. Don’t be afraid to reach out to her and ask questions because she is very responsive.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I started out with three IUI’s with 150mg of Letrazole. None were successful because Dr. Rodgers believes I have endometriosis that might be interfering with the egg being able to travel through my fallopian tubes. She did not want to do injectables with IUI because I have PCOS and would be at risk for producing too many eggs. We moved to IVF after the three failed IUI’s. I was on birth control for three weeks to suppress my ovaries, then was prescribed an antagonist protocol, including approximately 10 days of Gonal-F and Menopur shots. After careful monitoring my Gonal-F was decreased because my ovaries were responding very well to the medication and there was concern for OHSS. My HCG trigger was decreased to 5,000iu instead of 10,000 to prevent OHSS. During retrieval, they were able to get 29 eggs, 21 of which were mature. We were concerned about having leftover embryos so we only fertilized 8 eggs with ICSI, and froze the other 13 eggs. We wound up with 4 beautiful embryos! Three are graded 1AA and the fourth is 1AB. We did a fresh transfer with one of the 1AA embryos and it worked! I am now 16 weeks pregnant. I want to say that with the number of eggs that were retrieved my risk of OHSS was pretty high, but Dr. Rodgers was so careful with my medications and monitored me so closely that I had a picture perfect recovery and was able to do a fresh transfer. Dr. Rodgers educated me really well on the symptoms of OHSS and helpful tips to prevent it. She also called me several times after the retrieval to check on me. I could not have imagined IVF going any better than it did.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Luckily in IL it is mandated for insurance companies to cover fertility treatments, though we have a pretty high out of pocket max. Our IUI’s each cost around $500. IVF cost $3,600 after insurance and then an additional $1,200 for embryo freezing because insurance did not cover that. My medications we mostly covered.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers recommended a single embryo transfer due to my age and the high quality of our embryos. She said the chance of implantation of one embryo was very high and the goal is to produce one healthy baby. She went over this with us in detail so there were no questions come transfer day.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
The clinic [Fertility Centers of IL-Glenview] was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. ... If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
+ Read more
Age
29
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
The clinic was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. We truly have nothing but good things to say about this clinic so far! I hope it all works out for us here.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
When going to see Dr. R we were nervous, anxious, and hoping for the best. He exceeded my expectations. He spent as much time with us as we needed him to, in our first initial consultation appointment. He went over everything about my condition with me, he let me know how each procedure works, and truly made us feel he was willing to do what it takes to get us our baby.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Dianna)
the nurse that was assigned to us is awesome. I love that we have our own nurse for any questions or concerns. If I have any questions I email her, and she always responds in a very timely matter.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
My husband and I were very pleased when leaving and felt a big weight was lifted off of our shoulders. We were coming from a clinic where all 3 rounds of treatment didn't work and we were just very down about it all. Dr. R made us feel like there was hope again and he would do everything he could to help us.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Make sure to ask any questions you need to.. no question is a dumb one and he doesn't make you feel like you're being a burden or taking up too much of his time.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We are just starting with Dr. R - we are starting the IVF treatments the week of 03/12/18. at my previous clinic I did 3 rounds of IUI's
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
not at this time.
9
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Rapisarda at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
9
[Fertility Centers of Illinois is] such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean... She [nurse] is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Fertility Centers of Illinois.
I went to FCI River North but my doctor wasn’t listed in initially starting this review. Everyone at river north is amazing. It’s such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has the patience to listen and is not in a hurry to rush you out the door. She makes you feel she has time for you and remembers you and your situation. She is compassionate but very fair in her expectations so that we know the positives and negatives for each situation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni Zelikow )
Without her, this process would never be able to be executed so smoothly. She is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
As of date she has been very open about the process. She is able to explain the process in our terms to understand. We never felt rushed or left with unanswered questions. She even personally called to address questions we had sent to our nurse. She makes you feel important and not just a number.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She gives you time and doesn’t rush you until you have asked and received everything you need going forward.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I believe our process to be somewhat basic as I responded well to the stimulation medications. I am a translocation carrier so our process was to get as much embryos as we can to day 5 so we can send out to genetic testing.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
It’s still ongoing but we have some insurance to help but have some responsibilities ourselves. Right now we sit at out of pocket over $10k
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
10
One strength of the clinic [Fertility Ctr of IL] is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.... Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
One strength of the clinic is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
My doctor took the time to listen to my husband and I and handled us with empathy and care.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle Moore)
Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with. She has described to us what to expect in great detail and has handled us with respect and compassion.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
During my visits with Dr. Hirschfield-Cytron, she was very patient, professional and communicated very well what should be expected during the IVF procedure. My husband and I felt very comfortable talking with her and she handled us with compassion.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I would advice them to not be afraid to ask questions and to be prepared to receive honest and insightful feedback.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
At the moment, I'm at the beginning stages of the IVF treatment and am planning to start medications within the next thirty days for egg retrieval. My husband just completed the sperm freeze/preservation a few days ago. Dr. Hirschfield-Cytron explained that the medications I will be taking will help to prevent egg loss so that as many eggs as possible may be retrieved.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
As of today, my husband and I have spent approximately $800 for sperm preservation and clinical exams, however we were advised that an IVF cycle could cost a minimum of about $10,000.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The nurses [FCI - Chi] have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.... High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Fertility Centers of Illinois.
High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is so genuine and has fantastic bedside manner. In a time of turmoil he made me feel like I was his only patient. However you only see the Dr. during consults and during egg retrieval and embryo transfer otherwise you work with nurses and his staff.
Describe your experience with the nursing staff.
The nurses have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan truly is an amazing doctor and human. He isn't in this business for the money he is in it to make babies for people. He is totally committed to helping his patients make the best decisions to get the best outcome. He connects with people, my husband really loves him as well. He makes you feel at ease and that you are the only patient he has. He diagnosed me with diminished ovarian reserve, so approaching our second round of injections I had a better idea on egg count. During my prep for retrieval and IV he held my hand and told me he would take the outmost care of me. He put me at ease when I was worried that I wouldn't get any eggs, that is the type of doctor he is, the best beside manner I have ever received from any doctor regardless of discipline. The eggs didn't fertilize so he let us know of what the next protocol would look like, we talked about options and egg donors. He is very open no questions or suggestions of treatment are off the table. If anyone is going to get my husband and I a baby it will be Dr. Kaplan, he is the best at what he does! I have and will continue to recommend him to anyone experiencing fertility issues.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Be open to his suggestions and treatment plan he has been doing this for nearly 30 years, come in with questions as he is ready to answer whatever you throw at him and be as flexible as possible, not with the your end game of becoming a parent but with the steps along with way. It can get rocky and flexibility is key to keep your sanity.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
First protocol included estrogen and progesterone priming for one month, after that finished I stated injections. 300 IU Gonal F, 150 IU menopur, day 5 of injections I added ganirelix for another 4 days. I wasn’t responding well and naturally ovulated so cycle was cancelled. Cycle two, 300 IU Gonal F and 300 IU menopur 7 days, I was slow going again, he added in ganirelix for one day for day 8. Day 9 I took a trigger shot to mature the follicles for retrieval. I only had two eggs and neither made it through fertilization. Cycle 3 I haven’t started but we do testosterone priming to help produce more follicles for one month and will go back to the lower dosage of menopur at 150 IU and 300 IU Gonal F and potentially ganirelix again.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
$9050- IVf cycle monitoring, retrieval, fertilization with ICSI, one fresh transfer. Drugs were not included and that was about 10k.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan informed us max he will transfer is 2 and it’s case by case basis of 1 vs 2.
10
Doctor
Brian Kaplan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS, Other
5
The front desk staff [at Fertility Centers of Illinois] is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay...I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Other
5
Describe your experience with Fertility Centers of Illinois.
I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification. A boiling point was after I had gotten a denial mid-cycle while my hormones were all crazy where I was basically crying on the phone with the billing department about how they weren’t trying hard enough to get things covered. After I accused them of not trying to get things covered because they would get more money if I paid out of pocket, they transfered me to a supervisor who was miraculously able to call the insurance to get a peer-to-peer scheduled. In terms of the clinical staff, I like the main woman who does the ultrasounds, but her backup is a little clueless. The woman who draws the blood leaves bruises, but the backup persom is very good. The other backups seem to make me anxious. The front desk staff is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
I was assigned to a singular nurse (Stephanie) who handled all of my care. I could shoot her an email and she would respond back the same day or the next day. She was intimately involved with my care and did not seem to be constantly referencing records to decide what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She responded to emails pretty quickly, but often placed the blame on other people for why paperwork was not recorded correctly or why things hadn’t worked out like planned. Additionally I felt like she was relatively judgey of my personal life and made me jump through additional hoops when my personal life did not fit what she anticipated it would be.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has a lot of experience treating patients with PCOS and was fully equipped to handle my condition. My treatment plan appeared to take into account the PCOS and she took over my metformin treatment as well. It was a little challenging that she chose not to be the treating doctor for my hypothyroidism. My main Endocrinologist still had to order her own bloodwork and adjust medications. During the IVF cycle, when I was already being poked so many times, it was challenging to then have to be poked again separately for TSH/T4 tests. During consultation visits, Dr. Rodgers makes decisions very quickly. Sometimes I felt like she left me out of the decisions. The decisions were medically sound, but her thought process was not well explained. I was happy that she was the doctor on call for my first egg retrieval. It was comforting to know that she already knew me. I would have liked her to check back on me post-op before I left. She did call me a day later to give results. Her explainations about the eggs/embryos were a little misleading. Her words confused me and concerned me, although when i talked with the Embryologist from her office, they were able to describe things a lot better. Overall, I think Dr. Rodgers is a good doctor and has good follow through with her patients, but could work on improving her communication skills about the treatment.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers’ explainations are not the end-all. If you are confused, ask her supportig staff and they will offer more explainations.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
The first cycle included 21 days of Orthocyclen, then baseline ultrasound, then on the first day of my period I started with 2.5 MG Letrozole, 75 IU Menopur, and 225 IU Follistim. At the first ultrasound they upped the dose to 250 IU Follistim. Later it was upped to 300 IU Follistim and added Ganirelix. They explained that the increased Follistim would help the eggs get bigger. Monitoring was every other day at first, and then every day. Monitoring on the weekend is downtown at the River North office (over 1 hour away from the main clinic). 36 hours before the surgery I was instructed to take an IM shot of Pregnyl. After the surgery, they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$1700 for the cryopreservation and storage for 1 year. Additional years of storage are $500. Everything else was covered by insurance. Semen analysis (at the beginning) was $100.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor believes that only one embryo can be transfered at a time because it is already a high risk pregnancy. I have done IVF with Pre-Implantation Genetic Diagnosis for my BRCA1 mutation. She considers all PGD or PGS patients high risk and will not implant more than one at a time. Since I have depression, my therapist told me to ask if I could do two at a time (because it is anticipated that I will have post-partum depression), but Dr. Rodgers did not think this was possible.
6
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they [Fertility Ctr of IL - Lindenhurst] adjust my hormones to work around the days the Dr. is in the opperation room.... Very efficient. I was in and out normally in 15 to 20 mins.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they adjust my hormones to work around the days the Dr. is in the opperation room.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
When we have had failed cycles he always make sure I am aware of next steps by meeting in person or phone, if my time does not allow for an office visit. He is alway about making sure I know what his next step and thoughts are. He always reminds me that heis always available via email for any questions or concerns may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
They are amazing always kind and attentive to your needs. Always respond to my emails promtly.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very compasionate. He always make sure to explain every aspect of the process or procedure and includes some humor which breaks the tension and helps me feel more comfortable vs. crying. He always is reminding me that he is always just a email away. The is very knowledgeable in the field.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Don't be affraid to ask questions or reach out.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I already have a daughter about to turn three and I am in my mid 30s. Thus we started with femara, 1 cycle, BFN. Then tried 2 IUIs, with femara and tirgger of BFN. Then another cycle of femera prior to IVF procedure, to not waste a month. Then tried and antigonst protocol, got 16 follicles, 8 eggs, 6 mature, 3 started to develop all arrested prior to blast. Then tried flare protocal and 5 days in LH surged and cancled cycle. Current on day 11 of antigonist cycle. 375 follistim, 150 menopur, ganerelix.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very efficient. I was in and out normally in 15 to 20 mins.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I can only recall what I paid after insurance not actual rates
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Staff [FCI - High Pk] is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech.... They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.... Made an appointment for blood work via the patient portal and when I showed up I wasn’t in the computer for the day.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Describe your experience with Fertility Centers of Illinois.
Staff is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech. Dr Marut may be blunt and quick, but when combined with the office staff it’s a positive experience. They do their best to make you comfortable and help you in your journey
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Barely see the doctor at all. He randomly threw out that I have PCOS rather than straight up telling me. Dr Marut doesn’t exactly explain things clearly at times. I understand he has a lot of patients, but I would like to understand what is going on with my body. Hearing back from nurses isn’t always guaranteed either.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen)
Very pleasant disposition. They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Edward Marut at Fertility Centers of Illinois?
He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Ask a lot of questions otherwise you won’t find anything out
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
Currently we’re trying timed intercourse with fertility medication. It’s what our insurance pays for, so it’s where we’re starting. Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly. I have a history of ectopic pregnancy, so IVF would be ideal. Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Luckily all of our procedures have been covered by our insurance so far. We haven’t ventured into the self-pay yet
3
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
The financial coordinator [at FCI] is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH...My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved...I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
The financial coordinator is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH. Also retrievals at River North you need to stay on top of timing there as you are getting pushed around with many people and your doctor is most likely not there.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She does have great bedside manner and really cares for her patients.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She is good for the most part but I do need to keep on top of details and question potential mistakes at times. I think she care but on an overall basis she seems very overwhelmed and this is getting reflected in the quality and care of her work.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to convey critical information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us. The negatives are FCI does not prescribe HGH. You do have to be very vigilant in getting your concerns and information to everyone you work with.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Make sure you remind her of important details especially during the phone calls.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide. I retrieved 10 eggs, 8 fertilized and all 8 arrested by day 3 so no transfer. My second retrieval I did a lupron protocol with Gonal F & Menopur doses changing almost daily. I retrieved 11 eggs, 6 fertilized, and 1 embryo had to be frozen as my progesterone was too high for a fresh transfer. My third retrieval was lupron, 300 gonal F & 300 Menopur. I had 16 follicles going into retrieval and ended up ovulating during the procedure. 2 follicles were retrieved, 1 fertilized and I don't know yet if it makes it or not to be frozen. We found out during our second & third retrieval due to an ERA that I am pre-receptive by 12 hours so going forward I always have to freeze embryos.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am running around $12,000 per retrieval cycle which includes meds, monitoring & retrieval. I do have some insurance but no coverage for meds.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We have not transferred anything yet but we have discussed positives & negatives to both.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
I go [to FCI] for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff... $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs...I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
+ Read more
Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is Very clean, the staff is very polite and educated, when you have an appointment it’s rare you wait very long at all (which was always my biggest plus), their scheduling is very flexible. You’re treated like a person at FCI and not just a number like cattle call. I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Every time I meet with Dr Uhler, she remembers me! That’s my biggest plus with her. I’ve called her at 2am and in pain, and she was there at the ER to meet me that morning. I’ve been with her since 2011 completely self pay through 10 IUIs and 1 IVF, and she always given a self pay discount and always tried to help with meds when available. I’ve recommended friends to her, and she even asks about them when I see her. Great memory, big heart, and very kind.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie )
I could go on over the years how wonderful Debbie was. For 5 years she was my rock at FCI. Always polite, compassionate through the pain, and even when I cried, cried with me with big hugs. Couldn’t have been more of a cheerleader when I as released to my OB during pregnancy. I’m back trying for baby #2 and Debbie isn’t my nurse anymore due to a rearrangement in the alphabet split amongst the nursing staff.....I actually cried to find she wasn’t going to be my nurse again. But my new new Patricia is just as nice.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I began seeing her in 2011, after my OB at the time recommended me to her (her son was born through IVF with Dr Uhler). When I first met her, I realized she’s very honest and straight forward, I knew I could trust her immediately. In 2012 after my 7th IUI, I finally got pregnant. However it was an ectopic. I was given methotrexate to dissolve the pregnancy by my nurse at Dr Uhlers office....Dr Uhler was present and walked me through it all as hard as it was. 2 weeks later, the fetus still had not passed but was stuck in my tube. I was having the most horrible pains I had ever felt...I broke down and called Dr Uhler at 2AM. She actually answered and had informed me to go to the ER, but specifically to one where she had rights. I arrived and she had precalled to them I was coming, staff was awaiting with a wheelchair for me. She arrived shortly after, giving me the bad news that if the fetus doesn’t pass she will operate and remove one of my tubes. She gave me 24 hours in the hospital before surgery (mostly because I couldn’t bare for her to remove one of my tubes). On the 23rd hour the fetus finally passed. In hindsight I should have just had her remove the tube, that tube is fully blocked due to scar tissue now from the ectopic. In 2015 we got pregnant again via IUI, our first heart beat ultrasound....there was not a heartbeat. Another devestatimg blow, and she was there every step of the way to comfort us. We had been putting off IVF despite Dr Uhler urging us for at least 6 cycles.....we just couldn’t make the jump financially out of pocket. She knew best though, so we finally decided to do what she recommended. We decided to finance IVF (still paying for it), and began the cycle. Egg retrieval in Nov 2015. Freeze all due to hyper stimulation, embryo transfer in Feb 2016. Our son was born at 36 weeks due to severe preeclampsia. 2 weeks in the NICU. We have 5 embryos left and are back trying with Dr Uhler again for number two. She always remembers me, always wants to see photos, always asks about my best friend who I also recommended to see her for IVF (her son was born 7 months after mine with IVF with Dr Uhler). A couple hiccups bu she’s diligent in working with me to overcome them (polyps, D&C....I’ve been bleeding non stop fo 13 months so we have to stop that first), and then hopefully we get to start another cycle for our miracle baby #2! I would recommend her to anyone! She is very literal, very educating, and I always leave her office with a full understanding. She urges me to ask questions and know what’s going on with my body. I wouldn’t go elsewhere.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
She’s very black and white, no grey area. If you’re looking for sugar coating - she’s not the one for you.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
Clomid for 2 IUI cycles with trigger. Injectables for 8 IUI cycles with trigger and progesterone suppositories. IVF was birth control, estrogen, baby aspirin, progesterone oil & suppositories, lupron.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I go for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
$45K total to date. $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Other
10
They [Fertility Centers of Illinois- Highland Park] are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked...They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
+ Read more
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Centers of Illinois.
They are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses are absolutely amazing. Since the very first appointment they have made me feel so at ease. They answer all of my questions, get back to me same day with results, are very friendly and open and answer any stupid question I have. Dr Rodgers and her team of nurses have comforted me and soothed me in some of my darkest times through this process. I am so appreciative of them!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Million and Stephanie Crissie)
They are just as amazing as Dr Rodgers! They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
As stated previously, she is a miracle. When I walked into her office in April of 2017 I was so nervous. I had no idea what to expect. When I sat with her from the beginning she gave me lots of re-assurance. We went over in great detail mine and my husbands medical history and what our next steps were. Since the very beginning she has never pushed us into doing anything we didn’t want to do and she has always advocated for what we wanted. Almost a year later and I wouldn’t want anyone else as my doctor!
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Do your research. Research articles, new things being done, and don’t be afraid to ask questions. No question is stupid and that’s what they are there for. You got this.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Honestly, I couldn’t tell you. When we started with Dr Rodgers we had fertility coverage, so all I had to pay were deductibles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am not sure what her approach is.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
9
Strengths [for FCI-Chicago]- Easy to make appointments, positive interactions with all staff members, timely appointments, genera feeling that they know what they are doing! Weakness- Billing has been complicated at times, had to call after appointments were not submitted to my insurance, didn’t always receive responses when I called or emailed with questions. They switched billing systems and patients were not informed, I only found out after asking why I stopped receiving bills in the mail. All issues were eventually resolved.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Strengths- Easy to make appointments, positive interactions with all staff members, timely appointments, genera feeling that they know what they are doing! Weakness- Billing has been complicated at times, had to call after appointments were not submitted to my insurance, didn’t always receive responses when I called or emailed with questions. They switched billing systems and patients were not informed, I only found out after asking why I stopped receiving bills in the mail. All issues were eventually resolved.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
I have very limited direct interaction with the doctor outside of consultation appointments, but Dr. Sipe’s nurses have been helpful and responsive and in that case has made me feel more like a human than a number.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Liala Malke)
Most of my interaction was with Liala and she was always willing to explain results and answer my questions. She promptly called after appointments. When other nurses contacted me, I also had very positive interactions with them as well.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I felt at ease in our appointments and liked Dr. Sipe’s optimism. He was very up front about our odds and treatment steps moving forward. I wish we had a bit more direct interaction/communication with him.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Expect most communication to come from his nurses, not from Dr. Sipe himself.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
We have completed three IUI cycles under Dr. Sipe. I was prescribed 5 days of 50mg Clomid starting on day 3 of my cycle. After monitoring appts, I was I triggered with Novarelle HCG intramuscular injection. The IUI was performed the next morning. I came in one week after IUI for progesterone testing to confirm ovulation and two weeks later for pregnancy test. Same protocol each cycle, no successes.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
In total we’ve spent around $2,400 for initial testing, consult, and 3 IUI cycles.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I have not yet reached that stage of treatment.
8
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
28
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
8
Marni [nurse at Fertility Centers of Illinois] is exceptionally responsive and great at her job. She was reassuring when necessary and a great communicator...Pretty efficient, some waits were longer than others but usually moved pretty quick. You’re able to have monitoring from 645 am to around 12 which is pretty flexible...The clinic itself has a lot of perks. They have many locations, great facilities, are usually quick and are pretty responsive. The downside is sometimes communication regarding insurance and your payment schedule. They are flexible but everything seems to be due at once and it can be hard to tell what the payment schedule options are.
+ Read more
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
8
Describe your experience with Fertility Centers of Illinois.
The clinic itself has a lot of perks. They have many locations, great facilities, are usually quick and are pretty responsive. The downside is sometimes communication regarding insurance and your payment schedule. They are flexible but everything seems to be due at once and it can be hard to tell what the payment schedule options are.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
She did a great job of answering questions and handling the bad news. She was very warm and reassuring when we weren’t successful the first two times and I trusted that she made the right calls.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni is exceptionally responsive and great at her job. She was reassuring when necessary and a great communicator.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
She was extremely knowledgeable and understand of our position. With some male factor issues we felt like with our age and my good results we would have had a better outcome by now. We do feel like she has made the best treatment decisions but that we have been on the wrong side of biology. The only downside was that it’s hard to reach her directly and we had to schedule a separate consult to speak with her directly.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Be prepared to speak with the nurse often and ask your questions for her when you have her in person. Also she rotates among offices so be sure that she is available at your location before scheduling a procedure unless you’re okay with seeing someone else.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We were pretty straightforward in the initial cycle. She was careful not to over stimulate me. For the second we moved forward with an ERA test and strongly considered testing our embryos. We ultimately decided not to but we’re made aware of all of the options. We are in the two week wait of our third attempt with two embryos.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Pretty efficient, some waits were longer than others but usually moved pretty quick. You’re able to have monitoring from 645 am to around 12 which is pretty flexible.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I unfortunately have a high out of pocket max so we will end up paying around 7k and but they never do a procedure without coverage.
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We chose to place two embryos on our third attempt and were made aware of risks and downsides, we have been lucky with great quality embryos, are healthy, and have done pregenetic testing so we are holding off on PGS testing for now.
8
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Treatment
7 IVF, 7 Egg Freezing, 7 Embryo Freezing
Diagnosis
6
The clinic [FCI] staff is excellent. I feel a strong bond with Lynn, the receptionist, who is always invested in my success. However, there have been unnecessary delays in testing, communication, etc on the staff's part over the years..Failed to communicate with Genetic test facility, causing 3 month delay in treatment. Unable to get PGD results for over a month bc MD was on vacation and no one else relayed my results. Lost/misplaced embryos that were supposed to be in their lab but were sent to genetics lab instead... if I weren't a completely organized, educated, and on-top-of-it person, I would've slipped through the cracks.
+ Read more
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Race
European, Native American
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IVF, 7 Egg Freezing, 7 Embryo Freezing
Diagnosis
6
Describe your experience with Fertility Centers of Illinois.
The clinic staff is excellent. I feel a strong bond with Lynn, the receptionist, who is always invested in my success. However, there have been unnecessary delays in testing, communication, etc on the staff's part over the years. I had to be on top of all information so there weren't delays when MD is out of town and no one else knows what is going on.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
There were definitely times where there was little or no communication and, if I weren't a completely organized, educated, and on-top-of-it person, I would've slipped through the cracks. However, when I had setbacks, Dr. Sipe himself would call to discuss things with me and check on my emotional health.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia)
I have had several nurse coordinators over the 3 years I have been going through IVF. Patricia is my latest nurse and by far the best. She really treats me like an individual and is both thorough and compassionate. She has kept me sane (as much as possible) during the more devastating portions of this process.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
  • Lost or damaged samples
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is kind, compassionate, personable, jovial. He was always available by phone or in person for discussions and would thoroughly explain processes and risks. I suppose I get frustrated that often the "reason" for my failures is only sited as "bad luck." I would prefer a scientific reason.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Be prepared to be on top of all information so you don't get delays when he is out of town and no one else knows what is going on. Be prepared to hound him and the office about tests and timelines.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
We tried agonist and antagonist protocols. Lupron, Menopur, Gonal-F, ganirelix/cetrutide, estrace, estrogen patches, and progesterone in oil. The last 5 retrievals were using the Schoyer protocol. Then FET after PGS and PGD because I am a carrier of Fragile X. There have been no measurable indications that either my husband or myself are "infertile," yet I still cannot get pregnant.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
I don't remember specifics. Things went through insurance.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He always advocated for single transfers, but when I had an option for 2 embryos to be transferred at one time, he went along with my wishes (after we went over all risks).
6
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
39 - 43
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Strengths are their staff. The staff is knowledgeable, know there job very well, and have great bedside manner. For example, my veins are really hard to find. With fertility treatments, blood is always being taken. I never had a problem with blood retrieval... FCI has great office hours. I didn't want anyone at work knowing what I was doing. The early morning appointments were best for me. However, there are some procedures that have to be done in the afternoon. I wish I could have done those early too, but I understand....I can't stress how caring everyone is from the front desk staff, to the ultrasound tech, to Dr. Nani. Sally Ann always returned calls and communicated clearly.
+ Read more
Age
39 - 43
Treated
2014 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Strengths are their staff. The staff is knowledgeable, know there job very well, and have great bedside manner. For example, my veins are really hard to find. With fertility treatments, blood is always being taken. I never had a problem with blood retrieval. That was one additional item I did NOT have to worry about. Weaknesses are also some of their strengths. FCI has great office hours. I didn't want anyone at work knowing what I was doing. The early morning appointments were best for me. However, there are some procedures that have to be done in the afternoon. I wish I could have done those early too, but I understand.
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
Dr. Nani explains the expectations. She is honest with you. Her bedside manner is really good. She doesn't make you feel less of a person because of any issue you may have with fertility. She is very intelligent.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Sally Ann)
The entire office is amazing. I can't stress how caring everyone is from the front desk staff, to the ultrasound tech, to Dr. Nani. Sally Ann always returned calls and communicated clearly. If I ever needed her she was there! We had a slight scare in the early stages and she made things happen to get me into the office.
How was your experience with Jane Nani at Fertility Centers of Illinois?
Dr. Nani sat down with us and went over all testing results. She said simply we had unexplained infertility. We made a game plan, when the game plan wasn't producing a result, we changed directions. She is knowledgeable and I trusted her with helping me and my husband.
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
Trust her, she knows what she is doing. She will do everything ethically allowed to help make a baby happen for you.
Describe the protocols Jane Nani used in your cycles at Fertility Centers of Illinois and their degree of success.
Since I had already been with one fertility doctor for just one treatment, she was able to take that into consideration and proceed with a different direction. Dr. Nani never felt like we had to start from scratch at her office. We proceeded with the IUI. After the third non successful IUI treatment she so no further need to keep up with this course of treatment. She is always aware of the cost of these treatments and what insurance will cover so we moved on to Invetro. The one IVF treatment we used worked the first time. The office was very specific amount the amount of eggs that can be transferred.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I was very happy with the monitoring appointments. The appointments worked around my work schedule. The monitoring appointments are very well run. The technician knows exactly what she is doing due to her experience and doesn't hold you there for anything unnecessary.
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
We were very lucky to run everything through our insurance. We were able to work on the IUI treatments. When we switched over to the IVF procedure, I knew we had $10,000 left in insurance so that was our final shot.
Describe Jane Nani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We transferred two embryos. Only one was successful. After the eggs had fertilized, the lab took a look at the quality and thought the two eggs were of good quality there was not a need for a third. Three is the max they would transfer to me. On our way to the transfer (3 day transfer), the office called and thought we could wait to do a 5 day. They allowed us to make the decision and we went with the 3 day transfer.
10
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
FCI is organized and well run. Wait times for bloodwork and ultrasound can be long because there are so many patients, so that can be frustrating. Their Michigan avenue embryo transfer facility is amazing - feels like a spa and is a very calming environment, much nicer than Highland Park... The nursing staff is great. You do work with a number of different nurses because there are the day-to-day nurses at FCI River North and then the IVF Nurses at Highland park, but all were compassionate and extremely responsive with answering questions via the portal
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is organized and well run. Wait times for bloodwork and ultrasound can be long because there are so many patients, so that can be frustrating. Their Michigan avenue embryo transfer facility is amazing - feels like a spa and is a very calming environment, much nicer than Highland Park
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I absolutely love Dr Kaplan - he treated me like a father would treat a daughter, with such care and compassion. He was incredibly kind, always patient and would answer all our questions. While he is an extremely busy Doctor with a lot of patients, I could always book a consult with him if we wanted to speak to him directly.
Describe your experience with the nursing staff.
The nursing staff is great. You do work with a number of different nurses because there are the day-to-day nurses at FCI River North and then the IVF Nurses at Highland park, but all were compassionate and extremely responsive with answering questions via the portal
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan has been an amazing Doctor to me. Although he has so many patients, when I am meeting with him he makes me feel like I am his only patient. He is compassionate, kind and understanding. He always made me feel safe and reassured during procedures. I knew that he was going to do everything he could to give us a baby, and he was always positive and reassuring even when we faced set backs
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Don't be put off by the size of FCI...yes it is a big clinic and the reception feels like a train station when you go in for bloodwork and ultrasounds, but the volume of patients gives the Doctors the best data to work with. You need to understand that you will be dealing with the nurses most of the time, but Dr Kaplan is always there for you and will always make time for you. He would phone me personally when news wasn't good, and gave me his direct email address when I was abroad so that I could keep him updated on my pregnancy
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I have high antral follicle count, so Dr Kaplan was careful with dosages - I was on Menopur and Gonal-F (150/day). For both egg retrievals I was at high risk for Hyperstimulation because I had so many eggs, so Dr Kaplan recommended not doing a fresh transfer both times to reduce risk. Also my progesterone levels were too high and so he was very cautious. He triggered me with Lupron the second time instead of HCG because of my high risk for hyperstim. The first retrieval I got 26 eggs, 21 fertilized, 6 made it to day 5. We did PGS and 2 of the 6 were normal. because i was only 34 at the time Dr Kaplan recommended transferring 1, which ended up as a blighted ovum. Second transfer was a chemical pregnancy. Given we had done PGS Dr Kaplan didnt know why both embryos had failed to develop, so as a precaution he sent me for extensive bloodwork checking for autoimmune issues, as well as a hysteroscopy to check my uterus. both were normal so we proceedeed with another retrieval. This time I got 20 eggs, 14 fertilized but only one survived to day 6 and was frozen. We did the transfer a month later, and I am happy to say I am pregnant with Twins!! The only embryo we had split and we're having 2 babies!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring was offered from early morning to 1pm so you could book a time slot that fitted your schedule. Depending on the day and time, you could breeze in and out in 15 min or be waiting over an hour if there were a lot of other patients there
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, but we paid for our last frozen embryo transfer so I know that is $2300 excluding monitoring which is another $1200
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Nursing staff [FCI - Chi] has been very friend when I am in clinic, and they also follow up very promptly. At times I catch errors in my protocol documentation, so think they could improve upon organization.... Waiting can be a bit long with so many patients, but I was usually in and out within 45-60 mins.... Strengths: Experience & accessibility - lots of reputable doctors in the clinic which is reassuring as they are constantly talking to one another.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
Strengths: Experience & accessibility - lots of reputable doctors in the clinic which is reassuring as they are constantly talking to one another. They also have a lot of locations around the Chicagoland area. Weakness: volume of patients - doesn't always feel like individualized care.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan has always been able to connect with my relatively quickly when things have not gone as planned. While he is sympathetic he is usually pretty quick in the conversation and wants to just jump ahead to plan next steps. Conversations are short and sweet.
Describe your experience with the nursing staff.
Nursing staff has been very friend when I am in clinic, and they also follow up very promptly. At times I catch errors in my protocol documentation, so think they could improve upon organization. I also think they could have a little more compassion for patients when cycles fail.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Strengths: Overall experience in the field - I know a lot of women who he has gotten pregnant. Flexible - Dr. Kaplan wants you to feel comfortable with your care, so he has always been open to my suggestions and ideas. I know some doctors who don't value patients opinions and brush them off. Weakness Availability - Its hard to seem him in person. He has a log of patients, so at times it can feel like you are just lost in the shuffle. Also you need to be really prepared for meetings when you do have them as it doesn't seem like he has taken the time to truly evaluate recent happenings.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Advocate for yourself, and trust your instinct, but also value his opinion. If he feels strongly about something he will typically tell you and its likely a good suggestion as he has been doing this for so long!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Egg retrieval was about 13 days of menepour, follistism, and ganarelix. I was on birth control for about 2 weeks prior to starting stim medication Frozen cycles: estrogen patches, lupron, PIO, doxycycline, & medrol (steriod). For future cycles I will be switching the protocol slightly by changing to estrogen shots, removing lupron from protocol, and adding lovenox after transfer.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Waiting can be a bit long with so many patients, but I was usually in and out within 45-60 mins.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Insurance covers up to 4 egg retrievals. We paid out of pocket for freezing & PGS which was about 6K. We also had to pay out of pocket for some other tests like an ERA biopsy, which was $800.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
His main objective is to help patients get one healthy baby. Twin pregnancies can be risky so he prefers to do one embryo when PGS tested.
8
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
I was always in touch with the two nurses [at Fertility Centers of Illinois] that work directly with doctor Hirschfield and the were always super helpful and knew me as a person and not a number...The IVF nurses always communicated with me, but they were not as responsive and there isn’t one assigned to your case...Friendly staff...Could significantly improve the financial department
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European, Latino
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
Describe your experience with Fertility Centers of Illinois.
Convenient location in the city Sometimes experienced long waits to get routinely check ups Friendly staff Could significantly improve the financial department, maybe add financial face to face consultations with the patients
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
The doctor Has two dedicated nurses and is always easy to reach any of them. If you need to talk to the doctor she always makes time to reach out and talk to you. She tailors my treatment to my specific situation.
Describe your experience with the nursing staff.
I was always in touch with the two nurses that work directly with doctor Hirschfield and the were always super helpful and knew me as a person and not a number The IVF nurses always communicated with me, but they were not as responsive and there isn’t one assigned to your case.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has always shown that she cares. She was always very knowledgeable and always took the time to explain in detail what my specific situation was. I didn’t feel like a number. She is very thorough when explaining the possibilities of success as well as failure. She always reached out to me after a main procedure to follow up with me on next steps to take. I haven’t been successful at conceiving yet, but I trust doctor Hirschfield and plan to continue trying under her care
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I you like people telling you the truth and the facts about your situation then she is the right doctor for you. She doesn’t try to sugar code of hold back anything from you. To me that was incredibly important.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
On my first round with her we tried adding micro dose Lupron and steroids to my treatment aside from Follistin and Menopur On my second round with her we tried Follistin and Menopur in different amounts and she adjusted them along the way plus ganirelix Aside from that she recommended I added DHEA, CQ10, and fish oil to my daily supplements to help increase egg health.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
Costs so far have been manageable, but our IVF rounds are covered by insurance
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No Comments
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Everyone [FCI - Lindenhurt] is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much....Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
+ Read more
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Organized, kind, patient, and even the receptionists get to know you by name. Everyone is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers and my nurse Amber personally contacted me frequently. They’ve met my first son. I feel like they truly care to help us grow our family, and as Dr. Rodgers has experienced infertility herself, I think it gives her the compassion and understanding that some other doctors may not necessarily have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber )
Very friendly, prompt, and easy to communicate with. We love that we can email and receive quick replys. Amber is amazing!
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is very open with her communication. She personally calls to speak with us, even after we have already spoken to our nurse. When we did our egg retrieval, she sounded so excited for us! She always answers any questions that we may have in great detail, and is always so kind.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Trust her! She really knows her stuff!!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
For fresh transfer we used agonist protocol. Can’t remember all of he drugs used that cycle, but I remember crinone, estrace, lupron, menupur. For our frozen cycle for baby number two, we are using lupron acetate, baby aspirin, minivelle, and progesterone in oil, and crinone if needed-as well as estrace as needed. I have PCOS, and my husband has low morphology, so we used ICSI. Our first fresh cycle resulted in our beautiful baby boy with one embryo transferred. We are in the middle of our frozen transfer now for baby number 2.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
With my insurance, embryo freezing, and spleen freezing, I think we paid a total of $5000 after insurance. We pay $500 annually for the frozen embryos and $500 for the frozen sperm.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers always asks what we are comfortable with, but always reminds us that the human body is made to safely carry one baby at a time
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
7
My clinic [FCI] was great at offering a clean and friendly environment to wait in. The rooms were well kept and the staff was usually friendly. I wish they were better at hours and helping me know who I can call if I had questions about medicine or side effected after clinic hours. I also feel like their receptionist staff could be a little more friendly and warm. ...I was not as fond of the nursing staff as I was the dr.'s at FCI. I often felt like they let have done this for so long that they often forgot I had never done this before. I was left confused and asking questions and not getting adequate answers. When I told my nurse that no one showed me how to administer my mediciation she circled a link for me to watch and said nothing.
+ Read more
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
7
Describe your experience with Fertility Centers of Illinois.
My clinic was great at offering a clean and friendly environment to wait in. The rooms were well kept and the staff was usually friendly. I wish they were better at hours and helping me know who I can call if I had questions about medicine or side effected after clinic hours. I also feel like their receptionist staff could be a little more friendly and warm. I am overall very pleased with them compared the fertility clinic i was at for my regular gynecology examine.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler was straight to the point when I had appointments with her. She did not sugarcoat anything, treated me like a human and did not give me false hope about what 'might' happen. She listened intently and also made sure I felt confident in her answers and plan. She made me feel like we would have a baby no matter what it took.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie Richicco)
I was not as fond of the nursing staff as I was the dr.'s at FCI. I often felt like they let have done this for so long that they often forgot I had never done this before. I was left confused and asking questions and not getting adequate answers. When I told my nurse that no one showed me how to administer my mediciation she circled a link for me to watch and said nothing. After I told her i still felt uncomfortable she seemed bothered by me asking for help. This nurse was NOT Nurse Debbie but another one that worked there. The receptionist was also cold and unwelcoming. However the phlebotomist was so sweet and caring and always had a smile on her face! My personal nurse was helpful until they switched me to a different one half way through my cycle due to some rearranging of patients.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler may have cold hands but she has a warm heart. She always made sure I understood what was happening, what to expect and what to look forward to. She always explained the procedures and plans to me and did not hesitate to find a way to explain it to me if I was not understanding. She also did not sugar coat anything and gave me straight information when I asked.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Ask questions if anything confuses you or you don't understand. You are paying for a service and deserve the best quality service you can get.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
I was started on birth control as soon as my cycle started for two weeks. I cannot remember what they called the protocol we used but I did use Crinone gel every day HCG 10,000 units minivelle patches .1mg x2 Follistim pen I believe i injected 150IU daily Menopur 75IU ganirelix acetate 250MCG I stimmed for 10 days with follistim and menopur. After about 5 days we added ganirelix to the mix to help the follicles grow. I had about 10 follicles on each side. I triggered with HCG. I used the minivelle patches post Egg retervial and crinone gel along with PIO shots daily. We stopped the PIO after 12 weeks We ended up with a positive Beta number of 213 after our two week wait.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I went for monitoring appointments in the morning and if i remember correctly that is the only time they do it. It worked well with my schedule so I did not have difficult but i do recall seeing many women waiting in the waiting room for them to call their name. some techs were great and telling you how you were doing and some just left you in the dark until you got the call with the update later that day.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I am not sure how to answer this. Every appointment we did not have a co-pay but would get billed by insurance. We had to pay for medications from a special pharmacy and appointments with dr. uhler we expensive.
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Uhler gave use all the pros/cons to transferring one egg or two. Because of my age, health and grade of the eggs she was comfortable with me transferring two embryos
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IUI, Donor Sperm
Diagnosis
0
The clinical staff [at Fertility Centers of Illinois] were always very nice and efficient. However the business practices of the office were horrible. I was charged for services and medication I didn't receive. I tried to get my records sent to another doctor's office for continuity of care because my insurance required it and they refused to send the records until I paid for them...I had to pay quite a bit of money to obtain my records, myself. Due to the unprofessional manner & delay to my treatment, I left the group.
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, Donor Sperm
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
The individuals were always friendly. However, the office was always so quiet and I think they over did the "compassion" to the point I felt ashamed to be going to the office. I never felt comfortable talking in the waiting room or even looking at another person. I felt I had to keep my head down and stay to myself. The clinical staff were always very nice and efficient. However the business practices of the office were horrible. I was charged for services and medication I didn't receive. I tried to get my records sent to another doctor's office for continuity of care because my insurance required it and they refused to send the records until I paid for them. This is not the standard of practice for continuity of care, being someone that has worked in the health information management field for 20 years. My insurance wouldn't cover anything until I had a second opinion. The 2nd doctor couldn't do anything without the records & the office would not send them the records. I had to pay quite a bit of money to obtain my records, myself. Due to the unprofessional manner & delay to my treatment, I left the group.
Describe your experience with the nursing staff.
The nursing staff was nice. I didn't deal with a specific nurse. The communication was truly lacking. I didn't know what was going to happen next after each appointment. I think, in part, that was because there wasn't just one individual I was dealing with.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs was a great doctor, but we rarely spoke out saw him. It was always his staff we would speak to or see. He was compassionate and understanding. He was very knowledgeable but sometimes felt he was arrogant and a bit condescending.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Get a second opinion.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I did 2 iui in 1 round. I was on clomid and 2 trigger shots the day before iui day 1. During the tww, I was on oral progesterone and estrogen that was inserted vaginally. It resulted in no pregnancy.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I was charged 3- $55 charges for calling a prescription into the pharmacy. One round of IUI - 2 treatments cost approx $1300.
2
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
36
Treated
2017
Success with this Doc
No
Treatment
4 IVF, 4 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
4
[Fertility Centers of Illinois] prescribed an adhesive patch knowing that I had a sensitivity to latex and adhesives. I have scars a year later. I was also allergic to medication taken vaginally and in my next order they gave me pills to insert vaginally. I had to call them and clarify that I could not take them, so they changed my medication to an injectable form. I understand it might be difficult to keep up with patients if there are so many. Also, it was difficult to set up appointments with the doctor. Sometimes when calling for an answer from any nurse, I wouldn't get a call back right away. I had to call a few times.
+ Read more
Age
36
Treated
2017
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF, 4 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
4
Describe your experience with Fertility Centers of Illinois.
The staff is very nice and the office visits are very quick (sometimes there is a wait, but the actual tests, ultrasounds, consultations, etc are all fast). Ask as many questions as you can to make sure you understand your cycle every step of the way. You'll need patience.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
The office feels like a factory. There are always a good number of people in the waiting room when I'm there. Service is quick because it has to be in order to see the many people waiting in line. Nothing was never explained and if it was, I had to ask and it was never in detail. I was like a science experiment, they just 'did' and never explained the 'why'. A number of times my medication order was incorrect, whether that is FCI's fault or the pharmacy, I don't know. But every time I had medications delivered to me, it was never correct. One time I missed a whole cycle because I wasn't clearly communicated to me when I would start medication so that set me back a few months. All of our communication with the office was very, very quick and not thorough. He's a really nice guy and the nurse was very nice, but I just felt like they didn't spend time with me and it didn't matter if I got pregnant or not, it's so busy there, losing one patient won't hurt their business.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilynne)
Ilynne was the nicest nurse there and she was very good. The only thing that we didn't like was that the nurses were difficult to reach at the office. They didn't call back right away and it was hard to get a hold of someone when you needed a quick response (if I had general questions and was seeking answers from anyone from the nursing team). Luckily, we had Ilynne's cell number and she was always available and it didn't matter what time of the day I called, she always answered. They also came up with a portal where you can email messages, and that made communication better.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He was a really nice guy. During our initial consultation, we had full confidence in him and he said "you'll get pregnant, no problem". It was a lot harder and has taken much longer than what he led us to believe. When it came to communication, he didn't explain anything and in fact didn't spend much time with us at all. I only saw him during retrieval days in passing, we met him in person once for our consultation and twice for a meeting that my husband and I set up with him. All conversations were extremely short. I know he's busy and you have to move quick in a clinic as busy as theirs, but it led to a lot of frustration for my husband and I.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
You will feel like you're at a factory. Bug the office and ask as many questions a you can. If you don't ask, they won't tell you. You have to continuously check on them to make sure everything is on track, because they will not reach out to you. Never stop asking them questions until you understand.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments were easy to schedule and they were very fast. Many times though, the parking garage ran out of spots, so I had to park very far on snowy days and arrived very late for my appointments as a result.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Some of the most expensive out of pocket costs were medication and hysteroscopy that he ordered through my gynecologist. My insurance covered a lot of the other expenses.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
It was our decision, ultimately, but our nurse suggested doing one at a time because I was a smaller woman and with a multiple transfer there are higher risks involved as far as losing a baby.
4
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 35
Treated
2013 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinic [FCI] has several locations, which helps if you don't live in the city of Chicago. The downtown location is available all 7 days when in monitoring a cycle, which was great! Some people don't like how busy the main clinic is but I liked it...made me feel "normal". Also went to the Hinsdale clinic and loved getting to know everyone there b/c it is smaller.... The nurses are all great to work with. They help with questions and support with getting meds/samples etc.
+ Read more
Age
31 - 35
Treated
2013 - 2017
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Centers of Illinois.
The clinic has several locations, which helps if you don't live in the city of Chicago. The downtown location is available all 7 days when in monitoring a cycle, which was great! Some people don't like how busy the main clinic is but I liked it...made me feel "normal". Also went to the Hinsdale clinic and loved getting to know everyone there b/c it is smaller.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Dr.Sipe was caring and easy to work with. During such a hard time in life he some how was able to make me smile and laugh during appointments. I trusted everything he was doing. While at the clinic b/c they have so many doctors it can feel like a "number" for daily appointments but I personally didn't mind b/c with all the visits you see the same faces and it made me feel like I wasn't alone in this!
Describe your experience with the nursing staff.
The nurses are all great to work with. They help with questions and support with getting meds/samples etc.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Fabulous. Great bedside manner and easy to work with. Explains procedures well and answered questions. I always felt like he would give us as much time as we needed when we met.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Trust him and his experience. We had to change treatment courses twice but once we figured out what my body needed (which you can only do by seeing how you react to treatments), we were good to go!
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
First round of IUI discovered that my body reacted to Clomid too well and had to cancel b/c of 13+ eggs. Due to this had to move to IVF. Started on very low doses of meds b/c of the Clomid situation. However, my body didn't react to these as much and ended up converting from IVF Egg Retrieval to IUI b/c Dr. Sipe thought this was better than doing a retrieval on such a low amount of eggs (3). After IUI didn't work we moved again with IVF on a more standard protocol of drugs. This worked great and retrieved 29 eggs, 23 fertilized and ended up with 9 very good embryos. Did the first transfer with two and negative. Dr.Sipe believed this was do to my progesterone going down too quickly. So we next did a frozen transfer with two embryos and got a positive! This resulted in twins. We just completed another frozen transfer 4 years later and now have a singleton. Frozen transfers seemed to be better for my body.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
The first round was not covered by insurance and was around $15K. The second time was covered by insurance so just co-pays per my plan. Meds are separate and depend on pharmacy or insurance coverage.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe is supportive of your desires but also educates well on risks etc. to these decisions.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
36
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
0
I has asked for an estimate on IUI cycle [with Fertility Centers of Illinois] because my insurance would not pay for it. I was given the wrong estimate of $200-$300. I then received bills of $1000s. The office would then only call me to confirm my appointment when they wanted more $$. I explained to them I was wrongfully estimated, they continued to push and threaten to cancel my cycle. All the while saying ‘we are here for you’
+ Read more
Age
36
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
0
Describe your experience with Fertility Centers of Illinois.
I has asked for an estimate on IUI cycle because my insurance would not pay for it. I was given the wrong estimate of $200-$300. I then received bills of $1000s. The office would then only call me to confirm my appointment when they wanted more $$. I explained to them I was wrongfully estimated, they continued to push and threaten to cancel my cycle. All the while saying ‘we are here for you’
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
When I was called with bad resluts. I would ask questions, but get answers like ‘I don’t know’. She would then tell me to come in for a consultation and talk , but she wasn’t ready to give me answers over the phone. Always ending the coversation with ‘we are here for you, let us know if you need anything’. When l had just asked for help, and got an ‘i don’t know’ response.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie )
Stephanie was also programmed to say ‘we are here for you’.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
When I was called with bad resluts. I would ask questions, but get answers like ‘I don’t know’. She would then tell me to come in for a consultation and talk , but she wasn’t ready to give me answers over the phone. Always ending the coversation with ‘we are here for you, let us know if you need anything’. When l had just asked for help, and got an ‘i don’t know’ response.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Maybe your experience will be better with her as your IVF doctor. But having her as my IUI doctor I did not feel she was paying attention to my case at all
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I went through cycle with Clomid & IUI, And 2 rounds of Letrozole & timed intercourse. With each medication I would have follicles, but never a positive pregnancy.
0
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
6
While the clinic [FCI- Chicago] can be efficient in seeing numerous patients in a fairly quick amount of time, it often felt as though I was part of a herd being herded from one waiting room to another. One of the most positive aspects for me was that the ultrasound techs and lab techs were extremely kind, personable and caring which helped to make me feel like a person again once I was having my bloodwork or ultrasound completed.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
6
Describe your experience with Fertility Centers of Illinois.
FCI River North is hit or miss in terms of efficiency. On days they are in a groove, you can get in and out of your monitoring appointments in less than an hour. However, there were multiple days that they were behind and appointments took 90+ minutes. Since I was not working at the time, it often wasn't an issue for me, but I remember seeing a handful of frustrated patients who were coming in before or during work and the backlog was more than a nuisance. While the clinic can be efficient in seeing numerous patients in a fairly quick amount of time, it often felt as though I was part of a herd being herded from one waiting room to another. One of the most positive aspects for me was that the ultrasound techs and lab techs were extremely kind, personable and caring which helped to make me feel like a person again once I was having my bloodwork or ultrasound completed. They often answered any questions I had to the best of their knowledge and were fantastic at being as discreet as possible to help give you some level of privacy during a process that doesn't allow much. I would also recommend that you diligently watch your bills/charges. Make sure you aren't being charged more than you should be for procedures you did not have or for procedures you previously paid for.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
We had one initial sit down with Dr. Kaplan, and then proceeded to be directed towards having bloodwork, ultrasounds, etc completed. Unfortunately, when everything got started, I didn't fully understand what was happening, and I quickly began to feel like I was being pushed through a general "infertility" process. This was frustrating as we don't have insurance coverage and before I knew it we had been through a bunch of monitoring that ultimately wasn't needed until a month or two later when we were going to actually start a cycle. It felt like a waste of time, energy and finances. I wish they slowed down enough to ensure I was comfortable and clearly knew what was happening. While I know it's a big, complicated and often overwhelming process, I felt like when I asked for a "big picture" idea of the steps in the process, I was constantly told "we'll let you know what comes next." It started to feel secretive and I got frustrated. I know this is the daily work for the nurses and staff, but there were a number of times that I felt like a cattle being herded when I went for my monitoring appointments. Only on occasion did I feel one or two nurses in particular actually took the time to treat me as an individual versus a checklist item on their to do list for the day. Additionally, I only saw Dr. Kaplan two other times after our initial consult with him - during my HSG/saline ultrasound and then at my transfer and both times were less than 5 minutes each. He was kind, but I didn't necessarily feel like an individualized patient.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jill, Betsy, Erica, Tammy)
Dr Kaplan had a team of 4 nurses that oversaw and did the coordinating for his patients. The nurses were in the office at different times and on different days so it was difficult to know who to contact with questions as the "in office" contact seemed to change. Personally, I did not care for Jill at all & I (honestly) dreaded the days I called and she was the primary in the office. I got to a point that I stopped trying to follow up if she was who I was directed to. I felt she was "fake" & I never quite got answers to the questions I was asking. However, I LOVED Betsy and Erica. Both were fantastic at taking the time to hear what I was asking and helping me understand or directing me to where I was able to get further assistance (for example, giving me a specific list of meds so I was able to determine costs from various pharmacies as we didn't have insurance to cover anything fertility related [my husband's company is "self-insured" so they are able to avoid the Illinois state-mandated fertility coverage]). I hardly communicated with Tammy. One other thing I will say is it was hard to get answers from Dr Kaplan's team quickly, I believe for the mere fact that they have such a high patient load.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan is a very kind man. He is friendly and seems knowledgeable. Unfortunately, he was running quite late for our initial consult which was frustrating for a work day. He did a good job of communicating what I had learned through my own research and seemed to help my husband understand things I wasn't able to.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Do your research ahead of time (especially if it takes you time to process or think through information) so you can have your questions ready to ask.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We bough a package "deal" for 2 rounds of IVF since our insurance didn't cover anything fertility related. We paid approximately $19,000 for this "deal," however, we quickly learned that this only covered the monitoring appointments from the baseline date of the cycle (nothing prior to), the actual retrieval and embryo transfer. We still had to pay for all medications (for our first cycle medication cost was approximately $6000 just for the stimulation portion for retrieval and then an additional $800 or so for the meds associated with the transfer), all cryopreservation fees ($500 for semen plus $1200 for the embryos), and all lab work and other tests deemed necessary (HSG, etc) prior to the cycle. We have currently spent close to $30,000 and still have another $10-15,000 to pay to complete our 2nd round (for which we are currently saving back up).
7
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
The staff at FCI is excellent. My nurse was the one who coordinated my treatment, called with results, etc. They were always responsive and responded within the day. They were the ones who bore the brunt of my questions. They always called when they said they would so I knew that I would always get my test results within the day... The clinic itself is very well run - from the nursing staff to the administrative staff to the lab. They know what they're doing and they do it well. Probably the hardest part of dealing with the clinic is getting that initial appointment (which can sometimes be a bit of a wait).
+ Read more
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
I've been very happy with FCI. The clinic itself is very well run - from the nursing staff to the administrative staff to the lab. They know what they're doing and they do it well. Probably the hardest part of dealing with the clinic is getting that initial appointment (which can sometimes be a bit of a wait). But once you're in the door, they are very easy to work with.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
I think feeling like a number is almost inevitable during the fertility process - there's just so many tests and checks. But I also realized that the further in the process I went (IVF vs easier treatments), the more personalized care and check-ins I got from the nurses/doctors. In the early days, being treated like a number was almost comforting - it gave me hope that this is all so routine that I'll be out of there in no time.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Liala)
The staff at FCI is excellent. My nurse was the one who coordinated my treatment, called with results, etc. They were always responsive and responded within the day. They were the ones who bore the brunt of my questions. They always called when they said they would so I knew that I would always get my test results within the day.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost results
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I absolutely trust Dr. Sipe's medical opinion. Especially during the whole IVF process, I had tons of questions and he very patiently explained all of them. He always explained why he was taking the course of action he did, what were medical standards, what were reasons that he adopted certain standards. Probably my main negative is that he was sometimes paternalistic. My husband found that very comforting, myself less so. Also he was very thorough at explaining risks even if sometimes we'd rather not have heard it.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Expect most of the communication to be through his nurses. Advocate for yourself if you need to.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I had a long delay in starting treatments while I started thyroid treatment to get my TSH to &lt; 2.5 which seems to be the norms expected in the fertility/OB community. There was also a long back and forth between my endocrinologist and RE because my TSH values aren't as stable as they say it should be (in retrospect I think other factors, including time of day of testing make a difference). Eventually, I pushed to start fertility treatments once my endocrinologist was comfortable with it. Fertility Treatments: chemical pregnancy (no treatment, while waiting to start) IUI #1: clomid 50mg, HCG trigger. No pregnancy IUI #2: clomid 50mg, HCG trigger. Ectopic pregnancy. Treated with methotrexate. HSG shows tubes are clear but aren't functioning the way they should. Birth control for 3 months after ectopic to (a) prevent a pregnancy while methotrexate clears out of the system (b) resets the body in preparation for IVF. IVF (egg retrieval): gonalF + menopur + cetrotide. Doses adjusted as needed based on regularly blood tests/ultrasounds. Protocol chosen since it often works well for PCOS. HCG trigger. ICSI+assisted hatching (not sure if they did the latter but we gave consent to). ICSI was recommended for PCOS and we saw no downside. 13 eggs retrieved -&gt; 9 fertilized -&gt; 4 day5 blasts IVF (fresh transfer): PIO+minivelle patches+baby aspirin to prep lining. Transferred 1 embryo. No pregnancy FET: Lupron+Minivelle+PIO+baby aspirin. 2 embryos transferred (recommended because frozen success rates are lower than fresh). 2 gestational sacs : 1 blighted ovum, 1 (so far) healthy pregnancy.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
IL has a fertility mandate in place so everything (including up to 4 egg retrievals) is covered by insurance. In brackets are the amounts that I personally owed/paid. Initial battery of tests ~$3.5k (out of pocket $800). Each of the IUI's were ~$2.5k (out of pocket ~$400). The ectopic was another $2k (meds/monitoring/etc) (out of pocket $400). HSG had a facility fee so $1.2k. IVF $17k (out of pocket $3k) FET $5k (out of pocket $500)
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe is very careful to try and avoid a multiple pregnancy. With our FET, he recommended 2 with the following logic: 1 embryo has a 40% chance of a pregnancy; 2 embryos has a 55% chance of a pregnancy with an equivalent increase in the chance of twins. In the end, it turned out to absolutely be the right choice for us.
9
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Christopher Sipe at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Wonderful staff and beautiful office [at Fertility Centers of Illinois] . Many locations so if there isn’t an appointment available, you do have the option of seeing another clinic considering most of the tests are time sensitive. It felt like the nurses are always available or get back to you quickly. Never any mishaps or confusion, the staff seemed to always be aware and on top of everything.
+ Read more
Age
27
Treated
2017
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
Wonderful staff and beautiful office. Many locations so if there isn’t an appointment available, you do have the option of seeing another clinic considering most of the tests are time sensitive. It felt like the nurses are always available or get back to you quickly. Never any mishaps or confusion, the staff seemed to always be aware and on top of everything.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
The entire staff was helpful and kind. There were many quick appointments and tests but I never felt like I was just being shuffled around. They always took time to answer any questions and make sure I felt comfortable.
Describe your experience with the nursing staff.
All the nurses were incredible. Kind and patient and very knowledgeable. They did so much during the whole process and I will forever be grateful for all their help.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe is direct and precise. He lets you know what you’re looking at and is very honest and clear about your situation. All the while, he’s still able to show compassion and very willing to hear you out and try to ease any concerns.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
See him, he’s great!
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
The intial steps were a series of tests throughout my cycle to make sure everything was okay. Everything came back fine except my progesterone level. It was lower than he would have liked to see so I was prescribed Clomid 50mg for 5 days. Once that was through they monitored the follicles to make sure they were growing okay, and when they got to a sufficient size, I did a trigger shot of hcg to force ovulation. The following day and the day after that they performed an IUI. 12 days later they did a blood test and found I was pregnant! Prescribed me Crinone 8% vaginal gel to help my progesterone levels continue to rise, which I continued for 30 days. Had a vaginal Ultrasound at 5 weeks and found out it’s twins!
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Thankfully my insurance had great coverage, once I met my $3000 deductible. That is the amount I paid for everything excluding the specimen.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids
7
It's a huge clinic [FCI], so they can really get you in and out very quickly for monitoring appointments...During routine monitoring appointments, I definitely felt like a number. There were also times when it felt like the nurses were on autopilot, just giving me the "script" for the phases of my diagnosis...The IVF consult with a nurse coordinator was awful, I left that appointment feeling worse than I had at any point, it didn't provide a ton of information and left me questioning a lot of decisions.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish, Black or African-American
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids
7
Describe your experience with Fertility Centers of Illinois.
It's a huge clinic, so they can really get you in and out very quickly for monitoring appointments. I've very rarely had a long wait there and things generally move really quickly. However, you do get treated like a number.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
During routine monitoring appointments, I definitely felt like a number. There were also times when it felt like the nurses were on autopilot, just giving me the "script" for the phases of my diagnosis. As things moved along (first failed IUI), Dr. Kaplan became more personally involved and we began to build a very close relationship with him.
Describe your experience with the nursing staff.
They generally got back to me with results on the same day, but definitely felt like they were following a script and hadn't reviewed my results with the doctor besides saying "Dr. Kaplan says X". There were a few times that they were completely confused or unaware of my situation, and one nurse was particularly rude. The IVF consult with a nurse coordinator was awful, I left that appointment feeling worse than I had at any point, it didn't provide a ton of information and left me questioning a lot of decisions. It was also scheduled far too late into my cycle, and didn't leave me adequate time to get all of my meds.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He was incredibly informative, empathetic, and I really enjoyed being his patient. He did a great job of giving us some comfort during difficult times without creating false hope or expectations. He was always available for phone calls, or appointments when we needed them. I really couldn't have expected more from a doctor in this situation and I recommend him! Just make sure that you take time to connect with him and be prepared. I always had a list of my questions and made the most of the time we had with him.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He has a very busy practice, and sometimes you will feel like a number. If you have questions, ask to speak to him, or make an appointment with him to go over your future plans. Make sure to check in after each step of the process to ensure your happiness and success.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I had high AMH, so we made sure to stim very gently. Two of my IUI's were with 50mg of Clomid, the other was with a very low dose of follistim. My egg retrieval triggered with lupron/hcg since I had a very high follicle count at the time of trigger, and we went to a freeze all cycle since I had pretty severe OHSS.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Completely covered by insurance
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He initially recommended eSet, but after a miscarriage gave us the option to transfer two embryos but clearly explained the risks.
10
Doctor
Brian Kaplan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
37
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
FCI [Fertility Centers of Illinois] sees A LOT of patients, so if you are a person that wants to see the same technician, or nurse at every visit, it is not for you...I like that they partner with Pulling Down the Moon for a holistic angle on treatment if you are into that...The staff is quick to respond and answers in full without leaving you guessing. They leave a voicemail and follow up by email if you aren't available. Marni helped me to get better costs on medications by writing scripts to 5 different pharmacies that I asked her to. I must have emailed her 30 times about medications and she never once acted bothered.
+ Read more
Age
37
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Strengths are: good variety of locations, very knowledgeable doctors, huge support staff, you can do everything at one location (not go to a separate lab for blood draws), easy to schedule, lots of options for appointment times, was easy to work with even though I live far away in michigan. I like that they partner with Pulling Down the Moon for a holistic angle on treatment if you are into that. Weakness might be that they could help patients save a bit more $$. For example, I ended up with loads of extra medications on both cycles. I could have ordered less and then reordered. Or they could tell you about alternative brand drugs to consider.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
FCI sees A LOT of patients, so if you are a person that wants to see the same technician, or nurse at every visit, it is not for you. That said, the nurse assigned to you is extremely responsive, and even more helpful. Dr. Hirshfeld also shows empathy when she is talking to you, but is also going to be real with you.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni and Jessica (and others))
I can't say enough good things. I am also comparing to the nursing staff at the first RE clinic that I went to before transferring to FCI. The staff is quick to respond and answers in full without leaving you guessing. They leave a voicemail and follow up by email if you aren't available. Marni helped me to get better costs on medications by writing scripts to 5 different pharmacies that I asked her to. I must have emailed her 30 times about medications and she never once acted bothered. The only watch out is that there wasn't a heads up when a nurse was going to be out of the office. I would most often get an out of office email response, with another person to contact. Sometimes that other person would be out too. If its really urgent, there is an after hours nurse to call though, which I did once. At my previous clinic the nurses all shared one voicemail account, and you HAD to leave a message and wait for a call back. There was no option for email. They also said they would do something (like call in a script) and several times would not remember. They also lacked empathy and would seem bothered. I NEVER had that experience at FCI.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Some of the things that I like about Dr. Hirshfeld: - Easy to work with, even though I am a remote patient (live in michigan). She did phone consults instead of in person when needed. - She didn't overwhelm with data, but was able to speak to data when I asked for it. For example, what percentage chance for XYZ to happen - She called to talk to me personally when we had to decide whether or not to cancel a cycle. A few other notes: - I'm sure she is a busy person, but on two occasions during phone consults my husband and I felt like she was rushing us off the call.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Even though she is the ultimate expert, you should still be your own advocate. Do your research, and ask her what she thinks if you have questions on something.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
First IVF cycle was Lupron Microdose with a priming of estrogen and lupron prior to cycle start. Although the intent was to get me to have a better response to meds, my response was very poor. 2 mature follicles, and a cancelled cycle. 2nd cycle: no priming, high dose of gonal (600 IU) from the start. Dexamethasone steroid added. Menopur on day 5. 16 Follicles, 14 mature eggs retrieved, 6 embryos, 2 frozen, 1 transferred, BFP!
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
The first cycle was very minimal because we had some insurance coverage. Roughly $500-$1000 for copays. $800 for genetic screening. The second cycle the coverage was maxed out for medication. Meds were approx $7000. We have not finished paying bills yet, but we expect the same $1000 for co pays and misc. Without coverage, IVF is about 12k. There would be other charges for freezing, pre-screening test needed, etc. They give you an outline of costs when you consult.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
The doctor recommended single embryo transfer, since the quality was very high.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Endometriosis
10
They [Fertility Centers of Illinois] are supportive and have wonderful bedside manners. They responded in an appropriate time to my phone calls and emails. A few times, I even requested some medications because I was about to run out and they got them for me, without hesitation...The wait time could be a little long on some days, especially if you had a later appointment, however I preferred the early morning appointments and I was typically in and out within 20 minutes.
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Endometriosis
10
Describe your experience with Fertility Centers of Illinois.
The clinic is organized and the staff (with the exception of 1 at the check-out counter) were friendly.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan and his team take the time to sit down with you and discuss the treatment. They are supportive and have wonderful bedside manners. They responded in an appropriate time to my phone calls and emails. A few times, I even requested some medications because I was about to run out and they got them for me, without hesitation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jill and Eileen)
Jill was always quick to respond to emails and messages. Eileen was a little harder to get a hold of. Rosa and Alyssa were two of my favorite ultrasound techs- They knew me by name and always had the best bedside manner.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
My husband and I were so happy with the treatment we received from Dr. Kaplan. He takes the time, lots of it, to meet with you and explain everything. He is warm and genuine. After my first retrieval, we were left with only 1 embryo to freeze. Dr. Kaplan called me personally to discuss the changes we would make in the next cycle, and I appreciated the fact that he took time out of his day to call and follow up personally with me.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Trust in him and his team!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
For both of my stimulations, we utilized an antagonist-dexamethasone protocol. I was on Menopur (75iu), Follistim (225 iu for my first stimulation, and 150 iu for the second), .5mg of dexamethasone, and Ganirelix added later in the stimulation. We changed the Follistim to hopefully produce more eggs that would fertilize normally. Additionally, Dr. Kaplan recommended a special brand of nutritional bars during my second stimulation.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The wait time could be a little long on some days, especially if you had a later appointment, however I preferred the early morning appointments and I was typically in and out within 20 minutes.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Each visit required a $50 copay, $722 was the largest bill I received. $1200 for cryopreservation of embryos (paid this twice, as we had 2 retrievals) $400 for cryopreservation of sperm, 1 time.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because of my age, Dr. Kaplan felt confident that an eSET would be the best route, and he was right- I'm currently 26 weeks pregnant!
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
9
[Nurse at FCI] Agnes called me with test results and always responded to my emails in a timely fashion if I emailed her with lower-priority questions. It was obvious to me that she works with a lot of patients because she would not remember specific details about my past with the practice, such as whether or not I had IUIs prior to IVF, etc. The more time I spent with the practice, the more familiar I felt she was with me. When other nurses subbed in for Agnes or when I was monitored over the weekend at a different office, I found that other nurses often gave me more information as far as specific numbers; sometimes I would have to ask for exact values rather than just hearing from her that they were "good" or "normal" or "a little low."
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
FCI has a state of the art IVF clinic that's one of the biggest and best in the area, which I consider a good thing for IVF because you want experience on your side when it comes to embryologists and doctors. One thing to keep in mind is that the chances are small that your doctor will perform one or more of your procedures. Nurses perform IUIs and the doctors rotate for retrievals and transfers. I had 4 different doctors (one was my own doctor) for the 2 retrievals and 2 transfers I did and you will be meeting those doctors on the day of the procedure just a few minutes before. Being monitored at one of the smaller suburban satellite offices provided a more intimate experience than the main hub in River North, which is higher volume.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
FCI is a very large organization, but I primarily went to a suburban satellite office that was small in size. There was always the same receptionist, same billing person, my doctor and three nurses. 90% of the time, it was my primary nurse who called with my results. It was only on weekends for monitoring for my two IUIs and IVF cycles that I felt more like a number when I had to go to their central River North location. The waiting rooms are full and several women are herded in many at a time for ultrasounds and blood draws. During IVF procedures, however, the experience was very intimate and we did not feel like a number at all.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Agnes)
Agnes called me with test results and always responded to my emails in a timely fashion if I emailed her with lower-priority questions. It was obvious to me that she works with a lot of patients because she would not remember specific details about my past with the practice, such as whether or not I had IUIs prior to IVF, etc. The more time I spent with the practice, the more familiar I felt she was with me. When other nurses subbed in for Agnes or when I was monitored over the weekend at a different office, I found that other nurses often gave me more information as far as specific numbers; sometimes I would have to ask for exact values rather than just hearing from her that they were "good" or "normal" or "a little low."
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe has a very sympathetic and kind disposition. He helped my husband and I keep a sense of humor throughout this process, which really resonated with us. He was also very upfront about the risks of multiples and advised against multiple embryo transfers in our particular situation. He took great care to explain our test results and treatments. We met with him at our first initial consult, a follow-up consult to begin IUI treatment, a consult to begin IVF treatment and then a review of our first IVF cycle, which failed, to talk about what he would change for the second cycle. He also did perform my embryo retrieval. 3 different other doctors performed my first transfer, second retrieval and second transfer--doctors in the practice rotate for those procedures and you work with whomever is on duty that day. Dr. Sipe is just the right combination of frank and empathetic.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Do your own research and ask questions! The more you show that you know about the process, the better conversations you can have. Also, there are no dumb questions. Dr. Sipe can break down anything for you and make it more understandable.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
For the first IVF cycle, we did the standard protocol for an unexplained diagnosis: One month birth control, Lupron for suppression, followed by Follistim and Menopur. We retrieved 11 eggs, 8 of which were mature and 4 fertilized. 3 made it to Day 3, he recommended we transfer 2 10-cell embryos and the third leftover made it to blastocyst and was frozen. At our IVF post-mortem, Dr. Sipe told us that I didn't respond as well as hoped to this protocol and that my follicles grew in a wide spread of sizes. His goal with the second cycle would be to change the protocol with the goal of creating more eggs that are closer in size. The second cycle protocol was three days of Ganirelix only for suppression, followed by higher doses of Follistim and Menopur, then Ganirelix introduced again prior to retrieval. The second cycle retrieved 11 eggs, all 11 were mature, 8 fertilized and 6 made it to blastocyst stage on Day 5. We transferred one single embryo on Day 5 and have just received two positive betas with hope for a successful pregnancy. We have 1 embryo frozen from the first cycle and 5 from the second cycle for future attempts. Though we did not meet the goal of creating MORE eggs the second cycle, it was far and away a better cycle with better results, and my follicles grew close in size with the second protocol. It was obvious throughout the whole cycle that my body responded better. I was also more relaxed because I knew what to expect.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
We have insurance coverage for infertility after meeting our $5,000 deductible. Items not covered by our insurance included backup sperm freeze for IVF ($500) and embryo freezing ($1200 up front plus additional yearly cost, about $500)
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe recommended a single embryo transfer on Day 5 for my age (35). We also wanted to reduce the risk of multiples and we agreed with this recommendation.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38
Treated
2017
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage
10
The clinic [FCI] had a variety of locations which is nice. For my main visits I go to a clinic 45 min from my home but for monitoring I am able to go to a clinic 10 min from my home. I wish that more services would b offered at clinic closer but I believe they are working on increasing the services!...I have a primary nurse. She always provides me with my results the afternoon of each visit. She is also available by email and always replies. She answers all of my questions in a timely manner.
+ Read more
Age
38
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The clinic had a variety of locations which is nice. For my main visits I go to a clinic 45 min from my home but for monitoring I am able to go to a clinic 10 min from my home. I wish that more services would b offered at clinic closer but I believe they are working on increasing the services! They are on top of your cycle so you do not feel like you are wasting any time.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers is fabulous. She personally calls me during the treatment and meets with me to go through next steps. She listens to me and really tailors the treatment to me specifically.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Nancy McEntee)
I have a primary nurse. She always provides me with my results the afternoon of each visit. She is also available by email and always replies. She answers all of my questions in a timely manner.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers seems to know what she is talking about. She is very thorough when going over all the options. She is optimistic yet provides realistic expectations. She is very compassionate and seems to truly care about her patients. It would be nice to have a little more contact with her throughout the cycle, but the care from the nurse and clinic is top notch.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
She is friendly and relatable.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Cycle 1 we used letrozole, trigger shot and iui- this resulted in one mature follicle but ended in chemical pregnancy. Added estrogen part way through cycle and progesterone day 21. Cycle 2 letrozole trigger shot and iui. Began estrogen and progesterone earlier. Lining was thin so upped the dose of progesterone and estrogen. Ended in a negative. Cycle 3- getting ready to start this cycle. Letrozole with added metformin, and Gonal-f.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am out of pocket so it was 275 per cycle and 274 per iui.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
10
Everyone we interacted with at FCI shows such genuine care and concern. I highly recommend this facility...There are several different waiting rooms at FCI, and each of them is usually packed with women and their partners, waiting the same labs as you. Just be prepared to wait...Our nurse was so compassionate. Always available to answer questions, find meds when the pharmacy fell through, etc. They care!!...Lindsay is the nurse we interacted with the most. My husband and I cannot say enough wonderful things about her! She is so attentive, responsive and genuinely caring. She makes us feel like her only patients.
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
I was amazed at how many people are struggling with infertility! There are several different waiting rooms at FCI, and each of them is usually packed with women and their partners, waiting the same labs as you. Just be prepared to wait, even if your appointment start time is 8:00 a.m., you may be there a while. Bring a book. Relax. It's not a big deal. You will get seen, and when they see you, they will make you feel like you are their only patient. I promise.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Dr. Marut came to every ultrasound! And he genuinely cared about how I was feeling. Our nurse was so compassionate. Always available to answer questions, find meds when the pharmacy fell through, etc. They care!!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Lindsay Flannigan)
Lindsay is the nurse we interacted with the most. My husband and I cannot say enough wonderful things about her! She is so attentive, responsive and genuinely caring. She makes us feel like her only patients. When she called to tell me we were pregnant, her joy was radiating through the phone. On the flip side, when we suffered the missed miscarriage, she cried with us, hugged and consoled us, and even got us in for a second opinion ultrasound at FCI before we decided how to proceed. She followed up with me regularly between the miscarriage and now, just to ask how I am feeling. And when I shared my frustration over how my OB/GYN handled delivering the news of the miscarriage to me, she helped me find a new doctor. And it's not just Lindsay. Everyone we interacted with at FCI shows such genuine care and concern. I highly recommend this facility.
How was your experience with Edward Marut at Fertility Centers of Illinois?
Dr. Marut is an extremely compassionate physician who takes the time to get to know you and your unique situation. He then recommends a course of care that fits your needs and diagnosis. I appreciate that he starts out conservatively and doesn't push IVF right away. When we got pregnant, he was overjoyed for my husband and I. He attended every ultrasound (not all docs at FCI do this), and he explained what we were seeing, asked me how I was feeling, explained different treatments for morning sickness, etc. And when we had our miscarriage, he was genuinely sad for our loss, expressed his remorse, and handled the follow up care with compassion and understanding. It really helped my husband and I with our grief, and we now feel like we can move forward with hope. He is a wonderful doctor with the bedside manner you hope for in a physician.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Book an appointment with no hesitation. When we started at FCI, we were assigned to Dr. Marut because he had the first available appointment. And I am so glad we ended up in his care!
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
At our initial consult, Dr. Marut reviewed my labs from my regular OB/GYN and my husband's semen analysis. He was confident, based on our labs, that he could get us pregnant and said as much. We had several more blood panels run that day, and I was told to call when my next cycle began. He recommended we try three IUI cycles using Letrozole and Ovidrel to bring on ovulation. And I used Corinne gel suppositories from the day after IUI until I either got my period, or had a positive pregnancy test. The first IUI didn't work. So we started up again the next cycle. Followed the same protocol, and this time, I got pregnant! We learned via blood draw at FCI. I returned every 2-3 days to monitor the beta levels, and continued to use Crinone daily. We came in every week for ultrasounds (3 total) before Dr. Marut graduated us from FCI, and sent my files to my OB/GYN. Unfortunately, I ended up having a missed miscarriage. The ultrasounds all looked normal, so this came as a quite a shock to everyone, Dr. Marut included. It's been 6 weeks since the miscarriage, and we just started back with Dr. Marut and his team. First order of business, I am going in for a saline ultrasound. We are to use protection this cycle, and next cycle, Dr. Marut wants to monitor my body's natural process and see if I am producing follicles on my own. That will mean bloodwork and ultrasounds. If needed, he will prescribe something to bring on my cycle, and I may return to the Letrozole/Ovidrel treatment plan. We shall see!
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
I have insurance, but it doesn't cover infertility. Every IUI was paid for out of pocket, but the clinic offers some sort of discount for patients who pay out of pocket (I'm not sure how much. I never asked. I just know that we didn't have to pay the full amount listed). I believe IUI itself was around $200. The sperm washing was more expensive - around $750.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
N/A
10
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
30
Treated
2017
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
FCI is a large clinic, but Dr Rodgers and Amber give such personal attention... Amber is excellent. She has been an FCI patient herself, so she gets it. She is patient and prompt when responding to questions.... After previous attempts with Birth control/Antagonist and estrogen priming/microdose lupron failed, we did an estrogen primed and antagonist protocol with max stims. It was exactly what we needed. After getting only 2 eggs at my previous clinic, we were able to get 12 eggs (8 mature) and 2 embryos to day 5. Unfortunately it didn't work, but this was by far the furthest we had ever gotten.
+ Read more
Age
30
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Fertility Centers of Illinois.
FCI is a large clinic, but Dr Rodgers and Amber give such personal attention. I had Dr. Marut for both my retrieval and transfer, and I really liked him as well. Overall I was very impressed with the facilities and everyone I have met there.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers is very compassionate, yet honest and straight forward. You can tell she gets it since she has gone through it. She called multiple times through my cycle to let me know she was watching things closely and called personally with my negative result. She also spent as long as we needed (over an hour) talking about options for next steps.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is excellent. She has been an FCI patient herself, so she gets it. She is patient and prompt when responding to questions.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
After a cancelled IVF and a failed IVF at another clinic, I was losing hope when I came to Dr Rodgers. She gave me hope, but also acknowledged our odds and that it wouldn't be easy. I was glad she was willing to give it her all on a hard case. I thought she was very up to date on all the latest research and took time to answer all my questions. I have a direct email for any questions, and she made sure to call multiple times throughout the cycle to check in since she wasn't scheduled the day of my retrieval or transfer. Even after a failure, I know she will help me have a child with either my eggs or donor.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
She is great. After seeing 2 other doctors, and having consults with 2 more, I finally found the right fit with Dr. Rodgers. Schedule a consult with her, you won't regret it. I was worried about feeling like a number in a large clinic, but Dr. Rodgers and her nurse make it feel like a small clinic experience.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
After previous attempts with Birth control/Antagonist and estrogen priming/microdose lupron failed, we did an estrogen primed and antagonist protocol with max stims. It was exactly what we needed. After getting only 2 eggs at my previous clinic, we were able to get 12 eggs (8 mature) and 2 embryos to day 5. Unfortunately it didn't work, but this was by far the furthest we had ever gotten.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I have insurance that covers infertility up to a life time max after hitting a deductible and OOP max
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Crystal Lake (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
9
The clinic [FCI] is really large and at blood and ultrasound appointments I felt like a number at times because there are SO many people there each day...nurses were good, but not great. Erica was always very helpful, quick to respond to questions and compassionate. Jill at times seemed frustrated with questions and didn't always sound sincere when showing compassion when delivering bad news...Billing has been confusing at times and was slow to respond to inquiries on 2 occasions...Overall I would recommend because I think they get results and treat the patients fairly.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
9
Describe your experience with Fertility Centers of Illinois.
The clinic is very large and is therefore organized and timely. At times this can make you feel like a number because there are so many people getting bloodwork and ultrasounds. Billing has been confusing at times and was slow to respond to inquiries on 2 occasions. It is easy to get an appointment for monitoring but can be difficult to get on the Dr's schedule. Overall I would recommend because I think they get results and treat the patients fairly.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan always treated me like a human, and a special one and never made me feel rushed to leave and seemed to sincerely care about my outcome and well-being. The clinic is really large and at blood and ultrasound appointments I felt like a number at times because there are SO many people there each day.
Describe your experience with the nursing staff.
Dr. Kaplan's nurses were good, but not great. Erica was always very helpful, quick to respond to questions and compassionate. Jill at times seemed frustrated with questions and didn't always sound sincere when showing compassion when delivering bad news.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan has an excellent bed-side manner and has always spent time with me to address any questions or concerns I have had. He has never made me feel rushed or that my concerns were not valid. He adjusted my protocol and transfer date based on my responses to the medications. He gave me assurances when I felt nervous and made me feel at ease during retrieval and transfer procedures.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He is very busy and it can be difficult to get on his schedule, so do so early. But he is understanding and willing to listen and answer questions.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Based on our history (1 baby conceived with femera) and diagnoses he recommended we go straight to IVF after trying 5 cycles of femera with my OB. We used the Luteal Lupron protocol for stimulation/retrieval. I was monitored closely because I had a lot of follicles due to having PCOS. I had 43 eggs retrieved, 10 of which made it to 5 day freeze. We did PGS testing and 4 of the 10 were genetically normal. We transferred 1 frozen during our first transfer and it ended in a chemical pregnancy. We transferred another frozen 2 months later and I am currently 6 weeks along with that one.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We have insurance coverage for IVF, so our costs were not high, aside from PGS.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan suggested we only transfer 1 embryo because we already have 1 child and I am only 33 years old.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Unexplained
6
[FCI - Chicago] nurses (specifically Lindsay, Jennifer, and Myung) were amazing. They were compassionate, understanding, patient, etc. They answered all of my calls and emails in a timely fashion, and when I had an emergency situation, they remained calm and handled the situation well...We paid for consultations... (usually around $125) and medications ($180 per cycle). Otherwise, everything was covered by insurance...While we understand that unexplained infertility is somewhat common, we'd still like to know what could be causing the issues, what we haven't tested for yet, etc.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
6
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
We rarely spoke with Dr. Marut, only if we scheduled a separate consultation with him, and even those were only available twice/week, so it was difficult to get in touch with him.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Lindsay, Jennifer, Myung)
Dr. Marut's nurses (specifically Lindsay, Jennifer, and Myung) were amazing. They were compassionate, understanding, patient, etc. They answered all of my calls and emails in a timely fashion, and when I had an emergency situation, they remained calm and handled the situation well.
How was your experience with Edward Marut at Fertility Centers of Illinois?
During every consultation we had, Dr. Marut made us feel like it was our turn to have a baby next - that we were RIGHT there. Some people maybe want to feel that way, but for us, we needed him to set realistic expectations. So 7 IUIs later, we still aren't pregnant (unexplained infertility), and we're frustrated and looking for second opinions. While we understand that unexplained infertility is somewhat common, we'd still like to know what could be causing the issues, what we haven't tested for yet, etc.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Don't let him make you feel stupid. I would see a story on the news about a new fertility treatment, or read about a new study online, and write it down to ask him about. He (metaphorically) rolled his eyes at me, laughing and acting like I was a crazy infertile lady. Really, I was just trying to ask questions and learn more, and to understand what else was out there for us that could help us figure out why this wasn't happening for us. He made me feel like I couldn't ask questions, or that if I did, my questions were silly.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
One round of Letrezole with timed intercourse, followed by 2 rounds of Letrezole with IUI. When those failed to work, we moved to Follistim injectables with IUI.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
We paid for consultations with Dr. Marut (usually around $125) and medications ($180 per cycle). Otherwise, everything was covered by insurance.
0
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
9
You don't get to speak directly to the doctor often, as there are a lot of patients at this clinic [FCI]. But my experience has been that they are good at getting messages to and from the doctor through the nurse. Her nurse Marni is excellent with communication, and quickly gets my questions to the doctor and the answers back to me.... It's a giant place. I like that about it because I know that if I make my monitoring appointments by x time I'll get to work when I need to. Some may feel like a number, but I prefer getting in and out and on to my life.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Fertility Centers of Illinois.
It's a giant place. I like that about it because I know that if I make my monitoring appointments by x time I'll get to work when I need to. Some may feel like a number, but I prefer getting in and out and on to my life.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
You don't get to speak directly to the doctor often, as there are a lot of patients at this clinic. But my experience has been that they are good at getting messages to and from the doctor through the nurse. Her nurse Marni is excellent with communication, and quickly gets my questions to the doctor and the answers back to me.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni is awesome. She's available via email or phone, and she always calls/emails back quickly. She's enthusiastic and gets my questions to and from the doctor quickly and accurately.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She's very candid with the direction she thinks treatment should go. A couple of times I had questions about why we were doing something a particular way, and I've asked if treatment could be adjusted. She's always been open to discussing alternatives, and has been ok with adjusting treatment if it's reasonable. She's a bit blunt (but that's what I prefer), and I get the sense that strong feelings make her uncomfortable. But she was always kind and never made me feel badly for having them.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Make use of the nurses! She sees a lot of patients, but I'm still satisfied with the level of communication because it's easy to get through to the nurse and get my questions answered quickly.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
So far, IUI with 50mg Clomid. These did not result in a pregnancy, but when my lining was thin she was good about adjusting. I did have good response with the Clomid, so there was no need to change that.
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Amber [a nurse at FCI] was wonderful and compassionate. She has also gone through treatments and has some of the same issues that I have and been successful. She is currently on maternity leave and Ashley is now my primary nurse since the start of the second cycle. Ashley is also great and always responsive.... The staff took great care to learn our names and ask us about our lives outside of treatments. And every nurse is understanding and responsive both over phone and email.
+ Read more
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Strengths: welcoming, compassionate, knowledgeable, comfortable Weaknesses: The first cycle can be tricky- if you don't ask questions they assume you know what's going on. Also, be aware of their payment process and policies. Talk to your nurse or the office manager about how much you might need to save and ways to find discounts.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers discussed diagnosis with us and always answered all of our questions; she called with every negative pregnancy test to discuss the next steps. The staff took great care to learn our names and ask us about our lives outside of treatments. And every nurse is understanding and responsive both over phone and email.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber Kidde and Ashley Milton)
Amber was wonderful and compassionate. She has also gone through treatments and has some of the same issues that I have and been successful. She is currently on maternity leave and Ashley is now my primary nurse since the start of the second cycle. Ashley is also great and always responsive.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always made us feel normal and excepted, and the compassion that she shows during every call helps us process the results. I prefer to focus on the next step and Dr. Rodgers helped us do that.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Ask every question you have, and don't be ashamed to ask.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
We've only done two cycles so far, both were the same. Letrozole and double IUI with estrogen support. During the first cycle, the letrozole (2.5 mg I believe) caused two great looking follicles to grow and the back to back IUI went perfectly. The estrogen support (Crinone) was added during the TWW. During the second cycle, the letrozole (same dosage) only caused one normal sized follicle, and Estrodiol, Crinone, and progesterone in oil (1mL) were all added during the TWW due to uterine lining not being think enough. For the third cycle, Dr. Rodgers doubled the dosage of the letrozole and we'll see if that helped the follicle size and count.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Treatments are expensive but I was lucky my insurance covered most of it, and now covers all of it after I hit my deductible. For reference, my deductible was just over 3000 and we hit that with a cycle and a half.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 Egg Freezing
Diagnosis
5
[FCI - Chi] Strengths - great statistics, nurses call back very early on in the day with instructions, convent locations, Weaknesses - due to all those great statistics, they are slammed with patients and you really need to advocate for yourself...Morning appointments could take up to an hour...My major issue became communication between my testing lab, embryologist and the finance office (person in charge of getting insurance approvals). ..
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
5
Describe your experience with Fertility Centers of Illinois.
Strengths - great statistics, nurses call back very early on in the day with instructions, convent locations, Weaknesses - due to all those great statistics, they are slammed with patients and you really need to advocate for yourself.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Went to both their Highland park location and River North. Their Chicago location had several waiting rooms and you would sit in multiple for each bloodwork and ultrasounds appointment. Morning appointments could take up to an hour. Their Highland park office you were in and out within 20 minutes. On the flip side, the ultrasound techs in Chicago walk you through their process and many times will give you your follicle count at the time you see them (which is SUPER helpful for us worry-warts). I've only actually seen the doctor a handful of times and both egg retrieval have been done by a different doctor on staff that day. Special attention from the doctor does not exist here.
Describe your experience with the nursing staff.
My regular nurse was fantastic. There was a fill in nurse as well who was even better. They always called and time and I had no issues with them. My major issue became communication between my testing lab, embryologist and the finance office (person in charge of getting insurance approvals). My first cycle almost got cancelled in the middle of stims because they forgot to get prior approval. My lab almost didn't do PGS testing because someone sent them a note saying we only wanted PGD (especially frustrating because we had so many PGS issues the first batch it was evident that would want that done again). Also, as I explained before, the embryologist forgot to call on the crucial day 5 to tell us if any embryos made it.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Edward Marut at Fertility Centers of Illinois?
Very personable and lovely to meet however, he can be very clinical with bad news. I wish there was more opportunities to get to interact with him more but I only had a face to face after two rounds of disappointing egg retrieval.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Be your own advocate. There are so many patients that things can slip through the cracks. For instance, they forgot to call me for my results on my day 5 embryos. I waiting all day hemming and hawing if I should call to find out but decided to try and be patient and not bother them. Nobody called. By the time I finally caved and called they had closed. Night nurse had no idea what my results were so I had to spend a very nervous night wondering if any made it to day 5.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
I had two egg retrieval (needed to do frozen for day 5 PGD and PGS testing due to genetic condition). First round got a disappointing four eggs of which only one made to blast. Going in I had an AFC of 9 so looking back I wish he would have suggested we wait a month for better odds. Two months previous I had an AFC of 20 to begin with. Second ER he doubled the follistim and Menopur and we got 15 eggs (4 made it to day 5). All turned out to have PGS/PGD issues. Third round had 20 AFC so we started but eventually follicle count dropped so we cancelled. Will be trying new procedure next time.
5
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 40
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
They [FCI] are a successful clinic and treat a lot of patients. They call several patients to blood and ultrasound at the same time, which can make you feel like a number; however, the care you receive is individualized and the nurses are empathic...Our last FET was done from out of state and the coordination between his staff and our out of town monitoring clinic was excellent....I was not assigned a main nurse, but I would copy all of his [Dr. Kaplan] nurses on emails and I would get a response typically within an hour or so. Whenever I called to speak to them, I was always able to reach one of them for answers to my questions. I was monitoring from out of town and there were a few times they had to repeatedly follow up with the monitoring clinic- they were on top of getting the information that they needed.
+ Read more
Age
35 - 40
Treated
2012 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
It can be overwhelming as a new patient because it's such a large practice. I would advise staying on top of your meds, checking and double checking information, and ask as many questions as you need to in order to feel comfortable. There is a lot to juggle when doing IVF- don't be afraid to get things clarified.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
They are a successful clinic and treat a lot of patients. They call several patients to blood and ultrasound at the same time, which can make you feel like a number; however, the care you receive is individualized and the nurses are empathic.
Describe your experience with the nursing staff.
Dr Kaplan has several nurses that work for him. I was not assigned a main nurse, but I would copy all of his nurses on emails and I would get a response typically within an hour or so. Whenever I called to speak to them, I was always able to reach one of them for answers to my questions. I was monitoring from out of town and there were a few times they had to repeatedly follow up with the monitoring clinic- they were on top of getting the information that they needed.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I have a long history with Dr. Kaplan, after being cancelled at another clinic due to poor response from stimulation drugs and having miscarried from my first IVF at an additional clinic. Dr Kaplan does not mind taking risks and is not concerned about his statistics. He was willing to cycle us even though my response was low. We have done many cycles with him and can attest to his compassion and expertise. During our 6th cycle, we finally became pregnant with twins, but lost them after being born premature. We were devastated and he and his team handled us with kid gloves until we became pregnant again during our 7th cycle. During this time, one transfer was cancelled due to lining concerns. Dr Kaplan wanted to make sure conditions were optimal. He is not afraid to give his honest expert opinion, which we relied on to make difficult decisions. We have had two additional unsuccessful FET's since our daughter was born and are still hopeful one of our remaining embryos will lead to a healthy pregnancy. We are limited to eSET, so it may take a few times. Our last FET was done from out of state and the coordination between his staff and our out of town monitoring clinic was excellent.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Understand that sometimes it takes a few cycles, but Dr Kaplan is aggressive and willing to take risks with patients that have had a poor response to stimulation drugs. He is honest and compassionate.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
He tried a range of protocols and had several transfers using my own eggs prior to suggesting donor eggs.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We have spent tens of thousands of dollars here. A lot of it was covered by insurance when we were living in the state; however none is covered by insurance now that we moved.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Recommendations for how many embryos should be transferred are up to the discretion of the couple and Dr. Kaplan. We are now limited to eSET due to prior loss of twins at 24 weeks.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 34
Treated
2015 - 2017
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Overall, the clinic [FCI] is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
+ Read more
Age
32 - 34
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with Fertility Centers of Illinois.
Overall, the clinic is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
With Dr. Jacbos himself, and his nurse, Cindy, I was treated like a human. I was responded to quickly and my protocol was specific to our situation. I was able to have back and forth dialogue and conversations that were positive and hopeful.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy Young)
Cindy is amazing. Hands down the best communicator. I probably emailed her a dozen times a week and never got a response any later than a couple hours. She will not, however, answer the phone. Email is best. And I am more comfortable putting everything in writing so I can look back as needed. I have actually never met her face to face but I don't care. She is fabulous.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is a warm and friendly for a doctor. He jokes while providing specific information. I research a lot of things and he tends to answer my questions before I have a chance to ask. When I miscarried, he adjusted his schedule to have an emergency conversation and follow-up as it was unexpected. We are sticking with him for our second year (and 4th egg retrieval) as I expect better results this round vs another clinic.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs will advocate for you if there is an issue with insurance denials or if you cannot reach your nurse. I would not go to him directly unless it's a protocol question that was missed in your meetings with him. His assigned nurse should be the first point of contact. We had go through PGD and PGS testing after he suggested we both have carrier testing done prior to our first IUI. This would be information "just to have in our back pocket." Well, turns out we both carried the same genetic mutation, which resulted in us by-passing IUI and jumping straight into IVF to do everything in our power to avoid having a baby with our mutation. He potentially saved us a lifetime of hospital visits or an extremely early funeral for our baby.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
After my initial baseline, the results yielded less than optimal amh, fsh, and ovarian reserve levels. I was bumped to the highest follicle stimulating hormone regime, with the antagonist protocol. My resting follicle count was 8. I stimmed for just over a week and produced 6 eggs at retrieval. Of those 6, none made it to blastocyst. The second round, he added Letrozole to the mix and by that point I had been taking myo-inositol and coq10 for a couple months (at Dr. Jacobs suggestion). We did the same antagonist protocol, this time yielding 7 eggs retrieved. One made it to Day-5 Blastocyst and was biopsied and frozen for PGD/PGS testing. Discouraged, we met with him to discuss our blast numbers. He told me he would try a less-common protocol, called micro-dose lupron, but warned me I may see poorer results, and if my hormone levels got out of whack too quickly or my response was even lower, he would cancel before retrieval so my insurance wouldn't recognize a 3rd retrieval. We would then have to resort back to the antagonist. My third retrieval with the MDL protocol yielded 16 eggs at retrieval, and 4 made it to Day-5 Blastocyst and were biopsied. Of the total 5 biopsied embryos, 2 were genetically normal with PGD/PGS. We did two transfers. The first one did not take, negative beta. I had an endo scratch prior to my second transfer. The second transfer resulted in a positive pregnancy. Unfortunately, that pregnancy ended when I miscarried at 10w3d. At this point, I am cycling again with the MDL protocol in the hopes that trying again will yield a take-home baby as it is clear I can get pregnant.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I bought my own individual insurance through BCBSIL. Illinois has infertility coverage mandates. My yearly premium is $4,560. My deductible and max out of pocket is $6,500. Medications not covered with insurance is $150. PGD/PGS testing is $4,985. Freezing is $1,200 for the first round, $800 for the second. In 2016 I paid $14,800 for three retrievals, two transfers, and genetic testing (not including insurance monthly premiums). In 2017 I plan to pay $12,835 for one round, and another couple thousand for additional rounds.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Jacobs suggested single embryo transfer with PGS/PGD tested embryos as they are typically stronger less abnormal than non-tested. We agreed as we would like to avoid the risks associated with multiples if possible.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
No
Treatment
4 IUI, 4 IVF
Diagnosis
Male Factor, PCOS
3
The biggest issue I had was feeling like a number. At the buffalo grove office [FCI] they kept taking more and more and more patients and never added more appointments. They double booked and took at least an hour to get ultrasound and blood work. When it got to be standing room only in the waiting room I left, enough is enough. I want to feel like a patient not a number. Not to mention it’s hard enough for all of us to go through this and try time after time to get pregnant and the ones that were pregnant the front desk would celebrate with them in the front lobby.
+ Read more
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
Male Factor, PCOS
3
Describe your experience with Fertility Centers of Illinois.
The biggest issue I had was feeling like a number. At the buffalo grove office they kept taking more and more and more patients and never added more appointments. They double booked and took at least an hour to get ultrasound and blood work. When it got to be standing room only in the waiting room I left, enough is enough. I want to feel like a patient not a number. Not to mention it’s hard enough for all of us to go through this and try time after time to get pregnant and the ones that were pregnant the front desk would celebrate with them in the front lobby. That’s VERY hard for someone still working to get pregnant to see. Though happy for them you feel heartbreak of your own.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Felt like a number because no one knew what was going on there. They would book and double book appts and others were getting called before you when you were there way before them. Nothing made sense.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jennifer)
Super compassionate and helpful. My nurses that were assigned to me worked fully with me to get everything straight and in place, however, twice they switched nurses and didn’t tell me and then I’m emailing who I thought was my nurse and the email never went through. The lack of communication was definitely noted and frustrating.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to consider drug intolerance
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He’s good. He’s a bit dry. But he speaks very clinically not like others who are more candid. He says his part and then at the end he asks if you have any questions, which are a bit hard to remember after the fact. He explains things well but more clinical and detailed. He puts together almost like a PowerPoint to help you understand.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Ask all questions! Bring some with you, write them down if you have to because there will be more questions that come up along the way and during his initial talk. He is good at helping you understand what’s next, but does not give anything extra.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Hard to tell, I had insurance and deductibles to meet for procedures and meds. But I can say that procedures like freezing sperm are far more expensive than other clinics and that’s out of pocket!
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He is in line with the rest, given your age and history. First time he advised he wanted to transfer 2 embryos, we asked for just one.mand he complied. Otherwise have always transferred 2 if we had them, if not then one.
5
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
32
Treated
2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS, Other
8
AMAZING!!! I absolutely love the ladies at the Warrenville clinic [Fertility Ctr of IL]. Receptionist, ultrasound tech., nurse pratictioner. They are all amazing, compassionate, and trustworthy. They really know their stuff and make you feel comfortable....Strengths - amazing team at the watrenville clinic. On top of records, payment, and they are knowledgeable. Weaknesses - cannot think of any at this time. A new patient should know that it is extremely busy always but they take the time with you and care.
+ Read more
Age
32
Treated
2017
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS, Other
8
Describe your experience with Fertility Centers of Illinois.
Strengths - amazing team at the watrenville clinic. On top of records, payment, and they are knowledgeable. Weaknesses - cannot think of any at this time. A new patient should know that it is extremely busy always but they take the time with you and care.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
I felt human because she listened to what I was saying and seemed to genuinely care about our situation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Diana)
AMAZING!!! I absolutely love the ladies at the Warrenville clinic. Receptionist, ultrasound tech., nurse pratictioner. They are all amazing, compassionate, and trustworthy. They really know their stuff and make you feel comfortable.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Meike Uhler at Fertility Centers of Illinois?
She was kind, compassionate and caring, but obviously stretched thin between multiple FCI locations. She only was at my location a couple times a week and I only saw her twice I believe. She did seem to believe she had my care figured out from the beginning but clearly there were other factors and we should have gone right to IVF to not waste time or money on IUI.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Be persistent and assertive. If she says something you don’t agree with, so not be afraid to express your opinion. She will be accepting of it.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We did very normal cycles for iui because my follicles grew fine with the medication. I did have a reaction to the first medication I took for follicle growth, so we stopped that pill and my follicle continues to grow and we were able to try iui but was unsuccessful. Also, one thing that sticks out to me is that I was going to the Bahamas right before we were planning on stopping treatment but they wouldn’t let me continue for 6 months due to possibility of Zika. Which I considered a good thing.
8
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
...the clinic [FCI] feels a little like a factory where there are multiple waiting rooms and you have to sit in line when you get there, again to get an ultrasound, then another for blood work. The techs don't really know me and I wind up waiting a total of nearly an hour at each appointment...[Nurse] Ilynne is always available by phone, explains things very well, very prompt in giving me results, and very patient!...Nice facility, no free parking though- have to park in a paid garage, then walk outside to get to the office.
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Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Nice facility, no free parking though- have to park in a paid garage, then walk outside to get to the office. Very long wait times and you have to wait for each thing you're having done that day. Friendly techs mostly, friendly staff at checkout
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan is an excellent doctor who has taken the time to answer all our questions and has full discussions with me to make sure I am informed and confident before each procedure. Unfortunately, the clinic feels a little like a factory where there are multiple waiting rooms and you have to sit in line when you get there, again to get an ultrasound, then another for blood work. The techs don't really know me and I wind up waiting a total of nearly an hour at each appointment. This is frustrating, but dr Kaplan has an excellent reputation and I think he has done a great job for me so far, so it's worth staying with him, despite the long wait times and anonymity in his lab/clinic. Also his nurse is available for me any time I need her and has been so patient with the million questions I've had at every step
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilynne McGovern )
Ilynne is always available by phone, explains things very well, very prompt in giving me results, and very patient!
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I've heard some people say he's not the most personable, but I thoroughly disagree. I felt like I connected with him and had complete trust at our very first consultation. He said very candid but understanding and explains things quite well to manage my expectations through this process. He's worked with a lot of celebrities, but he treats me like I'm just as important as every one of his patients and gives me whatever attention I need. He guides me to informed decisions instead of trying to tell me what to do, but if I ask his opinion he will give it. My husband likes him too!
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
You won't go wrong with him! He won't rush the process and it may take longer than you think but everything he does is to get the best outcomes possible! Just be prepared for extremely long waiting room times
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
We did a full month of tests and monitoring, then an egg retrieval and planned from the beginning of that to take a month after the retrieval before the transfer and freeze the embryos. He says he does this for most patients as he's seen better success rates and for me in particular because I had some high levels that put me at risk for ovarian hyperstimulation syndrome. We talked with him and decided to have my embryos genetically tested- he said that increases your chances of implanting 1 embryo to about the same as if you transfer 2 untested, and we could screen out any chromosomal abnormalities. We are now in the middle of a frozen embryo transfer which will happen later this month.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
They set up a very specific time, but a dozen other people are scheduled for the same time and it's a packed waiting room with long wait times every day
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
They charge for everything but you know what they will be ahead of time. There are costs for the retrieval plus anesthesiologist, medications, then you pay for the freezing, we chose to do the genetic testing which was an additional charge, then you have to pay to have the embryo thawed, then the transfer itself. Insurance didn't cover anything other than the 1st month of labs and ultrasounds, so for us the cost has been about $15,000-$20,000 when it's all said and done
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
If you have the embryos tested first, it increases your success rate and mostly eliminates chrimosomal abnormalities he said transferring 2 tested embryos would give me a high chance of multiples and I asked him what he would do if this was his family. He said he would only transfer 1, so that is what we are doing
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
All of the locations [for FCI-Chicago] from the office to the hospital where the transfers occurred are very private and welcoming. The office staff was always very friendly, and knew me by my first name. I absolutely loved the ultrasound technician, Roberta! She shared so many helpful hints with me, made me laugh, cried with me and kept me calm. I think at times, she was the closest person to knowing what’s going on inside my body and she always shared everything she saw.
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Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
All of the locations from the office to the hospital where the transfers occurred are very private and welcoming. The office staff was always very friendly, and knew me by my first name. I absolutely loved the ultrasound technician, Roberta! She shared so many helpful hints with me, made me laugh, cried with me and kept me calm. I think at times, she was the closest person to knowing what’s going on inside my body and she always shared everything she saw. When cycling, she’d give me photos to take home of my growing embryos. She’d write down the measurements and how many there were. I am so very thankful to have met her and had her to work with while going through such a difficult process. After getting a BTP, she was the first to tell me that I had TWINS! After years of going through this process with Roberta as our tech, she too cried happy tears with us as we saw the two heartbeats on the screen! I still keep in touch with her today too and send her updates on the girls as they reach various milestones.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I always felt that Kaplan was available for me to contact him, by email or phone. He actually listened to me and showed concern in our situation. He gave hugs and helped wipe away many tears!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Tammy, Jen)
All of the nurses I had encountered at FCI were sincere and helpful. I will never forget being low on a med during a holiday weekend and needing to get more meds to continue my cycle. I was so upset because I knew I wouldn’t be able to get a prescription filled on a Sunday. The office was 45 minutes away from my home. The nurse brought home extra meds from the office, gave me her home address and allowed for me to use the office “extras”. She went above and beyond to make sure I had enough meds to last me through the weekend! It was so sweet and really helped ease my anxiety and mind!
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Brian was recommended to me from a friend. He was always optimistic about getting me pregnant. One thing I always keep in my head about Brian is that he said, “One way or another, you are going to become a mother. It may not be the way you dreamed it would be, but it will happen.” This stayed in my head when times got tough and I’d get discouraged. When finally deciding to go through a donor, I felt that I should have listened to his advice sooner. He never pushed us to look into donor eggs, but kindly waited for us to determine that time on our own. We exhausted every other option to have our own children and when we were ready, he guided us to the right people.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Listen to the advice of your doctor. He or she has worked with many patients and knows what is best for you. Kaplan has nothing but good intentions to help you create a family.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
With six rounds of IVF, it’s hard to remember specifics from each one. However, I do remember that with Dr. Kaplan, no two cycles were the same. Each time I went through a cycle, he’d try a different amount of meds or an alternative medicine to see how my body would react. Once he saw progress, he’d keep that in mind when or if a cycle failed. We always met in person to talk about the protocol and what to expect in the cycle moving forward. If something did work, or offered poor results, he’d alter the plan. I remember my cycles all taking a long time to produce eggs and he would alter the meds to get the eggs growing so that our cycle wouldn’t be canceled.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Four cycles were covered by insurance, but the last two cycles were paid out of our pocket. Each cycle we had to pay for cost approximately $3,000 out of our pockets until we applied for a medical loan. We had most of our meds covered, but every so often there was an expensive med that insurance wouldn’t cover. My husband and I had to seek support through family members and a medical loan to cover the costs that insurance wouldn’t approve. We used a donor egg agency that guaranteed a live birth, but had a cost of $45,000. After all that we had been trough, we felt we needed to go through the guaranteed route. To us, the guarantee gave us reassurance. Otherwise we’d have paid $15,000 for one round of IVF with donor eggs that wasn’t guaranteed to work. If those eggs didn’t work, we’d try again and need to spend an additional $15,000. All of this doesn’t include the cost of acupuncture, massages, nutritionist, and yoga classes that were suggested to help increase fertility rates or egg quality. I feel that if it was suggested, or would increase our chances of getting pregnant, we tried it.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I was definitely educated on the results of transferring more than one embryo, however with the quality of embryos that we were transferring, he knew the likelihood of creating multiples was slim. My husband and I had tried for so long that we welcomed multiples, if or when they were to occur. Due to my egg quality, this was never a problem.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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