Fertility Centers of Illinois

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Chicago
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Crystal Lake (closed)
5911 Northwest highway
Crystal Lake, IL 60014
815-356-7034
Glenview
2555 Patriot Blvd
Glenview, IL 60026
847-998-8200
Highland Park
767 Park Avenue West
Highland Park, IL 60035
847-433-4400
Hinsdale
907 N. Elm Street
Hinsdale, IL 60521
630-889-7900
Hoffman Estates
2260 West Higgins Road
Hoffman Estates, IL 60169
815-843-7034
Lindenhurst
2592 East Grand Avenue
Lindenhurst, IL 60046
847-356-0483
Oakbrook Terrace (closed)
1S224 Summit Avenue
Oakbrook Terrace, IL 60181
630-889-7900
Tinley Park
18210 South La Grange Road
Tinley Park, IL 60487
708-633-1999
Warrenville
28373 Davis Parkway
Warrenville, IL 60555
630-305-7576
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On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 61%Neutral: 20%Don't recommend: 20%8.1
269 assessments
  • 61% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,816
Annual Cycles National Avg.
344
269 assessments
9
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
9
The clinic [Fertility Centers of Illinois is] very big and usually busy, but I always felt like the staff was very attentive and we were never rushed...The nurses at FCI are incredible. They are all so kind and take the time to answer any questions you have. The only downsides I experienced were inconsistency with using the online portal to communicate protocol updates and the size of the nursing staff.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
9
Describe your experience with Fertility Centers of Illinois.
FCI River North is a beautiful facility with a very friendly staff. All of the doctors and nurses are great. It is usually very busy but the wait times are never long and I never feel like just a number. Your doctor may not be the one doing the actual procedures, like egg retrievals and transfers (it will be whoever the doctor on duty is). But as mentioned, they are all great, just something to be prepared for! Also, they don't always use the online portal consistently when it comes to posting treatment updates, but they are very responsive if you ever have a question and always call to communicate any updates or important information.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld always made time to go over every detail of our IVF cycle and answer our long list of questions. She is very intelligent and honest, while also being compassionate and empathetic to our situation. The clinic is very big and usually busy, but I always felt like the staff was very attentive and we were never rushed.
Describe your experience with the nursing staff.
The nurses at FCI are incredible. They are all so kind and take the time to answer any questions you have. The only downsides I experienced were inconsistency with using the online portal to communicate protocol updates and the size of the nursing staff. The online portal is great when you need to ask a question regarding treatment and the nurses are always quick to respond. However, they used the portal to post my medication schedule at the beginning of my cycle but then stopped using it later on in my cycle. It was not a big deal because they call you every day with the information you need, but it would be great if the information was also consistently posted on the portal through the whole cycle, just in case I failed to write something down from the phone call. Also, you rarely talk to the same person twice, as the nursing staff is pretty big. Again, not a big deal since they are all incredible, but it made it more difficult to establish a deeper relationship with the nurses.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
My husband and I came to Dr. Hirshfeld after 9 months of TTC. In the past, I have felt dismissed by doctors regarding my infertility concerns, many of them believing that we had nothing to worry about because we were young and had been trying for less than a year. However, Dr. Hirshfeld took our concerns seriously and wanted to do everything possible to find answers. She took a very detailed history of both of us and explained our next steps. When we discovered that the reason we were not conceiving was azoospermia, she immediately referred us to an incredible urologist, who ended up performing a sperm retrieval operation. From there, Dr. Hirshfeld recommended we go straight to IVF and went over every detail of the process. The only thing I feel wasn't fully communicated was the possibility that our fertilization results may be lower than average due to my husband's azoospermia. So when we got a very disappointing fertilization report following a successful egg retrieval, we were shocked and very upset. After our first cycle ended with no viable embryos, we met with Dr. Hirshfeld to go over what happened and how to move forward. Before we could go into how disappointed we were about the failed cycle and the dozens of questions we had, Dr. Hirshfeld stated that she knew this was not the result we were hoping for but that there were concrete things we could do differently to get a better result next cycle. She explained that low fertilization is common following a sperm retrieval and was honest about that not being something we could change. However, she could make changes to my medication protocol in hopes of obtaining more mature eggs to fertilize. She also recommended a fresh transfer instead of the frozen transfer we originally planned to do. She explained that the clinic had seen higher success rates with fresh transfers and the possible reasons for this, but stated that the decision was of course ultimately up to us. She answered many of the questions we had before we even asked them, and remained very hopeful despite the disappointing results of our first cycle. She answered the remaining questions we had very clearly and thoughtfully and we left feeling very hopeful about our next IVF cycle. Dr. Hirshfeld is extremely intelligent and always takes the time during appointments to go over everything. She is positive and optimistic, while also being honest about the situation and chances of success. She also remembers details about our personal lives, like what we do for work, and always asks us how things are going, making us feel like more than just a number.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Ask any and all questions you have. Dr. Hirshfeld always takes the time to give very clear and thoughtful answers. While she is very kind, don't expect a lot of hand holding. Her intelligence and thoroughness is what makes her comforting, not hand holding.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Hirshfeld put me on the most basic protocol, since all of my initial bloodwork and ultrasounds looked good. However, during stimulation, my left ovary was much more active than my right, which struggled to keep up. She kept me at a pretty low dose of medications since my left ovary was responding well and I had a good number of follicles. But my follicles grew at different rates, leaving only a small number within the preferred range. So while they were able to retrieve 17 eggs, only 8 of those were mature and because of my husband's azoospermia, only 3 fertilized. On day 5 we only had 1 blastocyst and unfortunately it was genetically abnormal so we did not do a transfer. Dr. Hirshfeld plans on changing my protocol next cycle so that my follicles grow more evenly and we get a higher number of mature eggs. She is adding birth control and Lupron to accomplish this, which I did not take during my first cycle. The way she described it, there are different types of protocols, and they can choose one based on initial tests but they don't really know which is the best for you until you do a complete round and see the results. Now that we saw how I responded the first time around, she can better choose a protocol to give us better results. This is exactly why they say IVF is the most expensive science experiment!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The monitoring appointments are very efficient and convenient. The appointments are usually in the morning, with times early enough so that it didn't interfere with my work schedule (I believe they start as early as 6:15 but I usually went in between 7 and 8). They were typically very quick, with the exception of one very busy Sunday where I waited longer than normal. All of the ultrasound techs and nurses are fantastic and very friendly.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
Our insurance covered egg retrieval, fertilization, and transfer. We paid out of pocket for embryo biopsy ($1200), genetic testing ($300 for one embryo), embryo freezing ($1500), medications ($5000) and storage of my husband's sperm from his retrieval ($500 per year). We also paid smaller bills here and there for bloodwork and ultrasounds, a few hundred dollars approximately.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Hirshfeld said that they prefer to do single embryo transfers unless the female is over a certain age or has recurrent pregnancy loss. We do not fall into these categories and prefer single embryo transfers ourselves so we did not push for more information.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
They [Fertility Centers of Illinois] are very organized and keep the appointments in a timely manner. They are very clear about what needs to happen and when. They return phone calls and treat you as an individual not just another patient...They [nurses] would call every evening after an appointment to go over results and next steps from dr. Alvarez. They would always return phone calls and walk me through any questions I had.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
They are very organized and keep the appointments in a timely manner. They are very clear about what needs to happen and when. They return phone calls and treat you as an individual not just another patient.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
He looked at my case specifically, reached out personally and made sure that the goal was a healthy baby
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shannon, Annette and Quiana)
They would call every evening after an appointment to go over results and next steps from dr. Alvarez. They would always return phone calls and walk me through any questions I had.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
He was very knowledgeable and was able to explain everything at a level that I could understand and ask questions He made sure that I knew what was happening, why and when. He reached out personally to develop plans for continuing IVF in the hopes of a healthy baby.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions, be patient and trust that he is working towards the same goal as you.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
We first started with a testing. Making sure everything was where it needed to be. We then did a monitored clomid cycle. We met and discuss what he saw and what the next steps would be. We did 2 IUI next at 50mg clomid. After the second he suggested trying 100mg clomid. After that didnt work he wanted to consult and go over the results. He allowed me to choose between 2 options. We chose 1 more IUI at 100mg clomid. After it failed we discussed IVF and proceeded. He called the day before egg retrieval to go over my levels and discuss what would would happen next. We just had out egg retrieval and have 20 eggs, 11 mature and 8 fertilized.
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
43 - 45
Treated
2017 - 2019
Success with this Doc
No
Treatment
2 IUI, 4 IVF, Donor Sperm
Diagnosis
8
[The nurses at Fertility Centers of Illinois were] Very good with answering emails in a timely manner. If she didnt know the answer to a question, she would find the answer for us. She was compassionate, kind, and genuine...FCI is like a baby making factory. It is very easy to feel like just a number there. If you want or need early morning appointments you will be happy here. However if you need afternoon or evening appointments this is not the place for you.
+ Read more
Age
43 - 45
Treated
2017 - 2019
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 4 IVF, Donor Sperm
Diagnosis
8
Describe your experience with Fertility Centers of Illinois.
FCI is like a baby making factory. It is very easy to feel like just a number there. If you want or need early morning appointments you will be happy here. However if you need afternoon or evening appointments this is not the place for you.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
It is difficult not to feel like a number while going through treatments at FCI. But I do feel like Dr. Hirshfeld tries her best to personalize the treatments spend time explaining the processes during our consultations.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni Z.)
Marni was amazing. Very good with answering emails in a timely manner. If she didnt know the answer to a question, she would find the answer for us. She was compassionate, kind, and genuine.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld-Cytron is very knowledgeable and also very kind hearted. During consultations, she was very good about explaining things thoroughly and giving the reasoning behind the course of treatment she was suggesting. She always made sure to ask if I had any questions before I left her office. And she did her best to answer all questions I had. My wife however felt as though she didn't really give us personalized attention and that perhaps she didn't have great attention to detail when dealing with us. For these reasons, we almost switched doctors, but ultimately decided to stay with Dr. Hirshfeld because of her nurses and the daunting thought of starting over with another doctor.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Make sure you let her know what you feel you need from her as your doctor.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I went through two IUI cycles because I did not have a problem producing my own eggs. Neither resulted in pregnancy so Dr. Hirshfeld suggested moving to IVF because of my age and the increased success rate with IVF. I took clomid, follistim, and a nu.ber of other drugs I cannot recall right now. I also took some supplements and tried acupuncture treatments. After the first two cycles were unsuccessful, she tweaked the treatment a bit. I believe I did testosterone patches and estrogen patches with the third cycle. This cycle was most unsuccessful. I did not have any embryos viable for PGD testing. So she tweaked treatment again for the fourth cycle. But unfortunately no chromosomally normal embryos to implant.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I have blue cross blue shield pop insurance and it was still very, very costly do go through this process. Forty dollar co-pays for ever appointment which was 3-4 times per week at some points in the process.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No comment on this as I was never able to get to the implantation phase.
6
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
She [nurse at Fertility Centers of Illinois] is compassionate and kindhearted. I have reached out to her many times with questions and she takes the time to go over every little detail with me. She responds to her emails and phone calls in a timely matter...Appointments for monitoring are convenient for people who need early morning appointments due to work. You can get an appointment as early as 6:30am and you never wait more than 15 minutes to get in. Most appointments I would be out within 15 to 20 minutes with ultrasound and bloodwork.
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
FCI has been my second home, I feel like I live there with all the appointments I have had! The staff has always been friendly! The IVF surgery nurses, anesthesiologist, ultrasound techs, and phlebotomist are great. The Chicago office is always busy but I have never waited long to see the doctor or nurse. The nurses call back with the results the same day and are friendly on the phone. Dr. Alvarez is a great doctor!
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez is a very caring and straightforward doctor. He thoroughly explained the treatment for IUI and IVF to my husband and I, as we didn't know much about fertility treatments when we started. After our failed rounds of IUI and IVF, he would go over the new treatment plan continuing to give us hope. He reached out to me after a failed IUI round to make sure I was doing ok and gave me encouragement that the next round would work. I have never had a doctor do that before! It was extremely kind and welcomed.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Tori)
Dr. Alvarez's nurse Tori is amazing! She is compassionate and kindhearted. I have reached out to her many times with questions and she takes the time to go over every little detail with me. She responds to her emails and phone calls in a timely matter.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez took the time to answer my many questions during each consultation. With each failure we had, he always give us hope that the next round will work. He has tweaked the treatment plan with each round of IUI or IVF. We did 3 round of IUI before we started IVF. It was our choice to start IVF, Dr. Alvarez didn't try to push that treatment on us. When my husband and I did get pregnant, he genuinely seemed excited for us.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
To be straightforward with him, let him know that you want to get pregnant right away, and that to be aggressive with the medication. Ask as many questions as you want, he will take the time to answer all your questions. You will never feel rushed in his office.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Our first round of IVF we used Follistim, Menopur, and Ganirellix to help us get the most eggs. After a failed first cycle, Dr. Alvarez changed our treatment to help us get more eggs to make it through day 5. Our second round was more successful, we had 2 eggs make it through day 5. We are still currently trying to get pregnant.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Appointments for monitoring are convenient for people who need early morning appointments due to work. You can get an appointment as early as 6:30am and you never wait more than 15 minutes to get in. Most appointments I would be out within 15 to 20 minutes with ultrasound and bloodwork.
9
Doctor
Juan Alvarez
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Juan Alvarez at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
When bringing you back they [nurses at Fertility Centers of Illinois] are informative— always cluing you in to how the blood draw or the procedure will go, what to expect, and what outcomes we are looking for. They are gentle in leading you through uncomfortable situation and always put your comfort as the top priority...There was a miscommunication between FCI and my Gynocologist about some paperwork that had to be sent over. It took a few calls to rectify but my nurse was on top of it. And quickly called to put my mind to ease when everything was settled.
+ Read more
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
Hinsdale FCI is in an area that is being remodeled and having additions daily. That being said it can make getting to appts tricky. Plan in cushion time for traffic! This office it’s self is clean and sleek.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
The staff is kind and gentle. They inform you of each thing they will be doing wether a blood draw or exam, they explain what the process is, what you may feel or experience, as well as what the outcome of the testing would ideally be.
Describe your experience with your nurse at Fertility Centers of Illinois.
Kind and caring staff who greet you with a warm hello in person and in the phone. Always are quick to get you in contact with your nurse when you have a question. When bringing you back they are informative— always cluing you in to how the blood draw or the procedure will go, what to expect, and what outcomes we are looking for. They are gentle in leading you through uncomfortable situation and always put your comfort as the top priority
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to send your chart to another clinic
How was your experience with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler was very compassionate and smart. She explained my diagnosis to me in medical terms and then broke down to me what that meant for me and day to day life, and for the future of our fertility. In regards to treatment she was concise and clear about what the options were, as well how they worked/how we would proceed.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Keep your folders, and read all the extra papers and packets they give. So much useful information that dives deeper into treatments, and meds.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Uhler think it’s best to try Letrozol after 4 failed round of clomid, it is too early to tell results.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
The cost so far has been manageable. We are lucky for great insurance. We did have a debacle with genetic testing but the clinic took on all responsibility to battle it out with the insurance, making sure it was mostly covered.
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
The clinic [Fertility Centers of Illinois] is very well organized. The front desk staff is always quick, efficient & friendly. The only weakness they have is their billing department. They are always slow & behind on processing things...She [nurse] always answers questions in a timely fashion. She explains things in a way that are understandable. She is very compassionate about my treatments & outcomes.
+ Read more
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
The clinic is very well organized. The front desk staff is always quick, efficient & friendly. The only weakness they have is their billing department. They are always slow & behind on processing things.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has an amazing & compassionate bedside manner. Her emotions during my living pregnancy, chemical pregnancy & 2 miscarriages show. She’s always warm & embraces you in hugs no matter what the news is.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
Stephanie is amazing. She always answers questions in a timely fashion. She explains things in a way that are understandable. She is very compassionate about my treatments & outcomes.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is compassionate. She is very driven & focused to come up with a plan of action to give you the best care possible. She always listens to comments & concerns & is willing to try suggestions. She always puts things into perspective & doesn’t sugar coat things.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don’t be afraid to ask questions. She is amazing at answering everything. She explains things in details that can easily be understood.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
We started in 2015 with Letrezole then moved on to injectables with times intercourse. When those did not result in a pregnancy we added IUI to my second round of injectables. That resulted in a pregnancy & live birth. In 2018 we went back to injectables/IUI. Those resulted in a CP & 2 MMC. After having a hysteroscopy to remove scar tissue & polyp I just underwent injectables & another IUI. Currently waiting for beta day.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
The first time I went I was complete out of pocket & did not have insurance coverage. Prices for services are reasonable & were expected. They give a fair discount for cash pay patients.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
?
Treatment
2 Egg Freezing, 2 Embryo Freezing, IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage, Immunological, Other
10
My first fet was single embryo , 2nd time I was given the option of 1 or 2 [at Fertility Centers of Illinois]...Front desk people are nice . If I have questions or concerns they try to help or make sure I’m in the right place . Usually answer the phones all the time or get back prettt quick . They work with me scheduling and are generally nice and seem like they enjoy there job...My nurse is amazing! She’s like a friend and let’s me just talk and express my concerns. Never knocks them down . She’s vet compassionate and always gets back to me ASAP and spends as much time with me as needed if on phone , email or in person . Communicates well with doctor Nani and goes above and beyond for me !
+ Read more
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, 2 Embryo Freezing, IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage, Immunological, Other
10
Describe your experience with Fertility Centers of Illinois.
Front desk people are nice . If I have questions or concerns they try to help or make sure I’m in the right place . Usually answer the phones all the time or get back prettt quick . They work with me scheduling and are generally nice and seem like they enjoy there job
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
I feel like a human cuz dr Nani let me give my opinion on stuff and take into consideration of things I wanted to try or do .
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Kristin badjurius )
My nurse is amazing! She’s like a friend and let’s me just talk and express my concerns. Never knocks them down . She’s vet compassionate and always gets back to me ASAP and spends as much time with me as needed if on phone , email or in person . Communicates well with doctor Nani and goes above and beyond for me !
How was your experience with Jane Nani at Fertility Centers of Illinois?
Dr Nani I s always optimistic. When there are setbacks or bad outcomes she’s always looking at the bright side . To me she doesn’t give up . She try’s things and doesn’t just do what everyone else is doing or works for them . Let’s you be your own adovcate .
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
Don’t take her cheery happy attitude as she doesn’t care . She just try’s to look at the bright side and not discourage you
Describe the protocols Jane Nani used in your cycles at Fertility Centers of Illinois and their degree of success.
Since I had multiple hystercopy cuz of adhesions dr Nani wouldn’t let me move forward with out doing a mock/era cycle to make my sure my uterus was capable of a transfer . First fet was antagonist. My lining did not respond well . She added extra meds like Del estrogen and extra estrogen in general to help thicken my lining and reduce fluid from my uterus. She didn’t just cancel . My first fet was a positive hcg but ended in miscarriage at 7.5 weeks . My thyroid went crazy and my progesterone dropped so they added extra meds to try to save . 2nd fet did antagonistic. Started out with higher dosage of estrace from beginning. Ended up with fluid again . Added Del estrogen and did fluid aspiration. Day of transfer I had tri lining like last time and no fluid so we went for it . Doctor Nani did give me option to cancel if I wanted . We also started out higher dosage of progesterone to avoid a drop . Also we were checking thyroid weekly and adjusting meds as needed . We were on top of things but unfortunately my thyroid went crazy and had a negative. Went to my what happed appointment. She recommended changing protocol to stimulated cuz of poor lining issues even though the first one did take . Recommended getting more blood work and us on thyroid b4 transferring again . I also brought up a ob/immunologist to her and she was on board and backed me up on everything. She even tried to get me in sooner to the doctor. She also kept in contact with my ob the whole time since I M very close to her . Through out this whole process she always had a smile on her face and always happy even when she was coming into to do surgery on me at 6am . It can be annoying but atleast she’s always optimistic. I knew I was with the right doctor when she didn’t knock down all my ideas .
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Us tech vita is amazing. Very compassionate and explains everything. I got so comfortable with her that I would ask for her if another tech was going to take me . All the people I have a relationship with treat me well and treat me like a friend and make me feel like they truly care
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
I have pretty good coverage . But nothing was always paid fir unless my max oop was met
Describe Jane Nani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My first fet was single embryo , 2nd time I was given the option of 1 or 2.
10
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Jane Nani at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Unexplained
9
The location of the clinic [Fertility Centers of Illinois] is great, easy to get in and out. There is plenty of parking available. I feel like for the most part you don’t wait any longer than 10-15mins from your apt time. The front desk staff is friendly and helpful. Weaknesses I feel like sometimes calls are not returned and it’s up to you to follow up with another phone call. Other than that I feel like the clinic is ran well.
+ Read more
Age
35
Treated
2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
The location of the clinic is great, easy to get in and out. There is plenty of parking available. I feel like for the most part you don’t wait any longer than 10-15mins from your apt time. The front desk staff is friendly and helpful. Weaknesses I feel like sometimes calls are not returned and it’s up to you to follow up with another phone call. Other than that I feel like the clinic is ran well.
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
My first impression of Dr. Ahmad was great, she’s wonderful very warm and yet upfront and honest. This was my second transfer, but first with Dr. Ahmad. This last transfer I did not feel like my office/ nurse was organized. Sometimes I would call and not get a call back. Other times they would call and would be a little lost on what my next steps would be. Asking me what I have and haven’t done. Overall, the environment in the office was very friendly most of the same staff from when my previous doctor was there. I feel like maybe they are still trying to work out a few kinks with a new doctor coming in.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
So my first and second transfer was the same nurse. The first round I thought she was on top of her game very organized. The second round I felt like things were a little out of sorts. I wasn’t always getting call backs when I requested them. Had an issue with medicine not being ordered I also felt like because I had done this before she felt like she wasn’t as clear with directions as she was the first round. It could all be because of the change in doctors , we’ll see how the third round goes in a couple weeks.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
Dr. Ahmad has a very sweet personality. Every time I’ve seen her she always has a smile on her face. I’ve had to bring my son in with me one I’ve had a procedure done and she was talking to him and just being very friendly while doing my procedure. This second transfer I just did, Was unsuccessful so I go in next week to meet with her to see where we go from here. I can’t honestly point out any weaknesses just yet.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
I always tell my friends that I’m referring to be upfront and honest and ask any question that comes to mind. If the doctor your are dealing with does not answer your questions throughly or gives you the vibe that they aren’t taking you seriously, you need to move on. This process is way to draining and to end up with a doctor you are unsure about or doesn’t give you good vibes is just not worth it. Find your match. I can honestly say so far I feel very comfortable with my decision of seeing Dr. Ahmad.
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
So this past transfer Dr. Ahmad used to the same protocol as my last Dr. because it was successful. I started on BC for a few weeks then started Lupron shots( dosage was different /lower from my first transfer. Im unsure why but I plan on asking next week). Then from that we started estrogen patches and vaginal inserts along with progesterone inserts. The week of transfer we started progesterone in oil. It was a lot but because it worked my first transfer we figured we would try it again, but we were unsuccessful this time.
Describe the costs associated with your care under Asima Ahmad at Fertility Centers of Illinois.
I think this last round of treatment was just under $3,000.
Describe Asima Ahmad's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because I was able to get pregnant I was just miscarrying because of genetic issues with embryo, they only recommended transferring one embryo. With my first successful pregnancy I ended up with severe preeclampsia at 35 weeks which resulted in an emergency c-section. I totally understand why they one want to transfer one rather then two embryos in my case.
8
Doctor
Asima Ahmad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
38 - 41
Treated
2016 - 2019
Success with this Doc
No
Treatment
3 IUI, IVF
Diagnosis
Endometriosis, Unexplained
10
Everyone at this clinic [Fertility Centers of Illinois] treats you with care and respect. They are friendly and helpful. The ultrasound techs immediately make you feel comfortable. The receptionists are on a first name basis with a lot of patients when they walk in and are very warm and welcoming...Cindy [nurse] was excellent at responding to emails and phone calls to answer any questions I had and to provide me with any instructions I needed
+ Read more
Age
38 - 41
Treated
2016 - 2019
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Everyone at this clinic treats you with care and respect. They are friendly and helpful. The ultrasound techs immediately make you feel comfortable. The receptionists are on a first name basis with a lot of patients when they walk in and are very warm and welcoming.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Anytime I talk to Dr. Jacobs, he is 100% familiar with our journey, what has taken place, and what is coming up next. He’s never provided generic information, only information specific to our journey and treatment.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy)
Cindy was excellent at responding to emails and phone calls to answer any questions I had and to provide me with any instructions I needed.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
From the first consult, Dr. Jacobs has been everything we could have hoped for in a fertility doctor. He’s so knowledgeable and does a great job of explaining things and answering all of our questions. When treatment isn’t successful, he reaches out to see how we’re doing and has adjusted treatment and suggested additional testing to rule out certain issues that could prevent future successful treatment. He has always made us feel like we are his only patient. He often expresses his excitement and confidence that our miracle will happen.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Don’t wait to make your appointment.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
He wanted to start with IUI for us based on our test results (I had no issues with my Fallopian tubes). After 3 unsuccessful IUIs (and a couple of medical hiccups along the way that required us taking a brief break from treatment), we decided to try IVF. Dr. Jacobs has discussed IVF from the beginning as one of our treatment options, and when we decided we were on board we had a lot of questions. Dr. Jacobs was amazing at helping us understand the process. Our egg retrieval yielded 17 eggs and 4 developed into blastocysts. Because of my age, we decided to do genetic testing on those 4 embryos and only 1 came back normal. So we did a frozen embryo transfer. Unfortunately, it didn’t result in pregnancy. Dr. Jacobs reached out the day I got the results to express his sympathy and check on me, which I thought was incredibly kind. He met with us to go over everything and we decided to try again. We went though a second egg retrieval, which again yielded 17 eggs, 3 of which developed into blastocysts, and 1 of which tested as genetically normal. At that point, I felt that my mind and body needed a break. I started fertility acupuncture and have recently started the process with Dr. Jacobs to start getting ready for another frozen embryo transfer.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Fertility treatment is expensive. I feel that Dr. Jacobs’s services are on par with most fertility clinics. What I love is that they work with Attain Fertility so we were able to save a lot of money with the multi-cycle discount that they offer.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
8
I loved my ultrasound technician at the Lindenhurst clinic [of Fertility Centers of Illinois]! She always made me feel comfortable. I appreciated that there were multiple locations that I could go to depending on my needs. The billing is not great. I would often not get bills in the mail but go to an appointment and be notified of an outstanding balance. The bills were very hard to read and understand. I tried to contact billing via patient portal and never got a reply.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
I loved my ultrasound technician at the Lindenhurst clinic! She always made me feel comfortable. I appreciated that there were multiple locations that I could go to depending on my needs. The billing is not great. I would often not get bills in the mail but go to an appointment and be notified of an outstanding balance. The bills were very hard to read and understand. I tried to contact billing via patient portal and never got a reply.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
When we had our consultations with Dr. Rodgers I felt like a human. After that I felt like a number. Or rather I didn't feel like I was high on the spectrum of concern, especially in our last cycle. New protocol was introduced by my nurse and not Dr. Rodgers. I felt like I was not important. It made me wonder if IUI patients were treated differently than IVF patients.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie)
I had mixed reactions with the nurses. We went to two different clinics so we experienced I believe 4 different nurses. Nancy was great when I talked to her after a consultation. There was a nurse I did not know that talked to me during the cycle where I had the cyst who was rude (NOT Nancy, Stephanie or Amber). Stephanie was good at explaining when I asked her to go over details again. I know she relayed Dr. Rodgers treatment plan but I did feel like I was encouraged to go forward with treatment when it wasn't a great idea. I had a good talk with Amber and another nurse when we were deciding to stop the treatment cycle.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Face to face interactions with Dr. Rodgers was great. We really clicked with her and were very happy to have her for our doctor, she felt like the right fit. My first two IUIs were fine, though I didn't see Dr. Rodgers for any of the treatments. I only spoke to her when she called to tell us the negative results. For our third (canceled) IUI my cycle started off poorly due to my baseline testing but treatment was recommended anyway. I questioned it but was encouraged to continue. I felt like my personal case was not really being considered when these decisions were being made. It felt like they were trying to "pull out all the stops" without considering me as a whole person.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Reach out directly to her if you need to. I sort of missed the memo on that and only communicated with the nurses. Also speak up if something doesn't feel right. I regret not doing those things.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I had a mass on my ovary. Dr. Rodgers recommended surgery first. She recommended a great surgeon who took out the benign tumor and minimal endometriosis. After that Dr. Rodgers recommended Letrozole IUI/timed intercourse or IVF. We chose to try THREE medicated IUI cycles. For the first one I took 2.5 mg for 5 days. I ended up with 1 follicle but it took a while and wasn't very large. I used ovidrel for the trigger shot. I was directed to take progesterone in oil daily. The cycle ended with a negative result. The next cycle was cancelled due to an estrogen producing cyst. Then we try again with 5 days of 5 mg of Letrozole. Again, it took a while and I only got one follicle, slightly larger. I used ovidrel for the trigger shot. I was on estrogen twice a day and progesterone once a day. It resulted in a negative test. For this cycle my FSH was high on baseline and was told I was less likely to respond to treatment but it was recommended we continued with the cycle. I took 7.5 mg for 5 days. I showed no results. I was recommended 100 IU of gonal-F/follistim for three days but that quickly changed to 300 IU for 4 days. I started showing a response and it as recommended to increase to 600 IU for 2 to 4 days. At that point we decided to stop treatment because the injectable medications were not a protocol we ever discussed with Dr. Rodgers and I had become increasingly uncomfortable with the way treatment was progressing.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Honestly the billing was so confusing I don't think I could tell you how much different aspects cost. I will say it was in the estimated cost they provided. $2000 per IUI.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Strengths are that they [Fertility Centers of Illinois] are efficient. Weakness is mornings are a mass assembly line of a ton of women going through bloodwork and ultrasounds. Not most personable at times especially during busy mornings. The billing office was super helpful. They worked with us when our authorization for treatment was randomly lost. They helped us figure it out with insurance. They gave a 20% discount if we paid our balance in full. Another downside was not knowing the anesthesiologist was out of network so it was not covered at all. Never thought to ask as it was an in network provider and clinic.
+ Read more
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Strengths are that they are efficient. Weakness is mornings are a mass assembly line of a ton of women going through bloodwork and ultrasounds. Not most personable at times especially during busy mornings. The billing office was super helpful. They worked with us when our authorization for treatment was randomly lost. They helped us figure it out with insurance. They gave a 20% discount if we paid our balance in full. Another downside was not knowing the anesthesiologist was out of network so it was not covered at all. Never thought to ask as it was an in network provider and clinic.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
The clinic itself is an assembly line of bloodwork and ultrasounds. The time we were with Dr Rapisarda it was very personable and treated as if we were the most important patient. He was thorough and answered all my wife’s questions.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Christy and Megan first cycle. Now Jenna)
All the nurses were kind. They delivered the really crappy news of not being pregnant very kindly. They managed my wife’s anxiety about things very patiently.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
He was kind, caring, and very thorough. He had no insight into why our iuis were not working other then we were using frozen sperm. When we hit the number of iuis needed for insurance to pay for ivf he fully supported us on that journey.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
He may run a bit late but when you are with him you are the most important person in the world.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We started with 3 unmedicated iuis and ovidrel trigger. Two of those we did back to back inseminations. All negatives so we added clomid and ovidrel trigger for two cycles. Also switched sperm donor. Still negative. Iui six was done with gonal f and ovidrel. Again negative. Moved to ivf. Pretty typical protocol of gonal f, menopur, and centricide. Retrieved 17 eggs. 10 mature and fertilized. Transferred one AA embryo on Day 5. Froze two on day 5. Froze anonyher on Day 6. Pregnant with a singleton. Gave birth 9 months later. Now did our consult for a FET for baby 2. Started birth control today. Will use lupron, estradiol, and PIO.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
We spent $8000 on ivf procedures total out of pocket after insurance.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Our doctor recommended transferring one due to age and no known fertility issues. We transferred one. Will transfer 1 for our FET due to quality of embryo.
10
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Rapisarda at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

1
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
1
Appointments that are as simply as blood work and ultrasound take over an hour [at Fertility Center of Illinois-Chicago] because they’re always running behind. It typically takes 30 minutes in the waiting room to be seen. That being said, the ultrasound technicians and lab were all wonderful and very nice. I have nothing negative to say about them or my experience with the staff in that regard!
+ Read more
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
1
Describe your experience with Fertility Centers of Illinois.
It is truly a baby making mill. Appointments that are as simply as blood work and ultrasound take over an hour because they’re always running behind. It typically takes 30 minutes in the waiting room to be seen. That being said, the ultrasound technicians and lab were all wonderful and very nice. I have nothing negative to say about them or my experience with the staff in that regard!
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Throughout I had issues with Dr. Marut’s nurse, Ashley. When I would ask questions she would simply make me feel stupid. This was similar with Dr. Marut as well. If he tried to textbook explain something and we had a question it was like he got angry that he had to answer. Additionally, I felt like I was forced to do 6 IUIs and then was just placed into a generic program for our IVF treatment. Whenever I called to ask about labs and ask for an explanation as to why one level could have been higher or lower it took a significant amount of time to even answer or research. They didn’t know me and I know they didnt really care. I felt like I was a mouse being tested on, poked and prodded regularly without true monitoring or care. It truly felt inhuman but I was blinded by the potential to have a baby.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley and Torria)
Torria was much better than Ashley. Ashley has sent me incorrect schedules which i had to correct for her with wrong dates and medications, she made me feel stupid, I was constantly asking questions about my care which she never knew the answers to and had to review and research my file, she was cold and not compassionate.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
How was your experience with Edward Marut at Fertility Centers of Illinois?
He is very clinical and seems like a nice man when you first meet him. I don’t think he actually reviews the patient as a person rather just looks at labs (without taking into consideration existing conditions) and plops patients into programs in hopes that the statistics hold up. As mentioned I feel like I was treated in an inhuman manner, it’s hard to even put into words.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Be aggressive with your questions and don’t let him manipulate or bully you into IUI or a specific protocol.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
IUI 1-3: medications used were letrozole, regular monitoring and ovidril for trigger. This was chosen as it was “typical” to start out. All results were negative. IUI 4-6: given the first three cycles didn’t work he noted it was typical to do three cycles with injectables. We did not want to actually proceed with IUIs and wanted to jump to IVF but he was adamant that it would work. I took follistim, had regular monitoring and ovidril as a trigger. All results were negative. Retrieval and fresh transfer: medications used were follistim, menopur, ganirelix, minivelle, crinone. He noted this was a standard protocol. During my last monitoring appointment my uterine lining was significantly thinner but no mention was made. Pregnancy test result was negative. FET 1: I took birth control for 3 weeks, lupron, minivelle and crinone for this cycle. This was a standard protocol that he felt was suitable for me. Again, my lining was thinner before the actual transfer than it has been at previous appointments but no mention was made. This transfer ended as a chemical pregnancy. FET 2: I took birth control for 3 weeks, lupron, minivelle and crinone and he added in a baby aspirin for this cycle. This was a standard protocol plus aspirin that he felt was suitable for me. Again, my lining was thinner before the actual transfer than it has been at previous appointments but no mention was made and when I asked it was brushed off and not acknowledged. Pregnancy test result was negative.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The monitoring appointments went well, aside from the long wait times. The staff was very nice and the technicians were all lovely.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Each appointment required a $50 copay and each round of IUI was approximately $1500. The retrieval cycle with fresh embryo transfer was about $10,000 and the frozen transfers after that we’re about $5000 each.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He was adamant about only transferring one embryo at a time (even though we didn’t do genetic testing) and was rude when we asked to do more than one.
1
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Edward Marut at Fertility Centers of Illinois.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
40 - 42
Treated
2017 - 2019
Success with this Doc
?
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
When I did speak with some nurses [Fertility Centers of Illinois], half of the time the experience felt cold ... The other half of the time, the nurses were patient and empathetic, e.g., ... It is challenging to work full time and manage monitoring appointments especially since you may only be given a 1-2 days’ notice that you need to come in. It is frustrating that the nurses call you in the evening to advise on next steps but likely by the time they call, the scheduling team is gone for the day.
+ Read more
Age
40 - 42
Treated
2017 - 2019
Success with this Doc
?
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
It is challenging to work full time and manage monitoring appointments especially since you may only be given a 1-2 days’ notice that you need to come in. It is frustrating that the nurses call you in the evening to advise on next steps but likely by the time they call, the scheduling team is gone for the day. Because of the short notice, they often cannot accommodate me at my desired time, 6:30a. I work in the far north suburbs (~1 hour drive in average). I have had to cancel important meetings, work from home, take calls from the car. My work schedule is challenging because of my level and the fact I am in meetings most of the day. This adds a layer of stress with going to appointments and not having my work suffer as a result.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
When interacting with Dr. Kaplan, I felt like a human, however, those interactions were limited. My primary interaction was with his nursing team who usually interacted with me via email on the FCI portal. When I did speak with some nurses, half of the time the experience felt cold, i.e., they were short in answering my questions or seemed put off when I had several questions to ask or did not answer my questions completely. The other half of the time, the nurses were patient and empathetic, e.g., . After my third cycle when all of my embryos arrested, a nurse called me promptly to address my questions and talk through next steps. Each nurse has a different “bedside” manner.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Initially Ilynne McGovern then Donna Gerbhart )
Ilynne is very knowledgeable and kind. Donna is getting better. I was upset after my initial interactions with Donna since they felt rushed and as if she was irritated by my questions. She has gotten better and seems to have more patience. She now spends more time explaining things and does a better job with answering my questions. In general, I do not understand the various nursing teams Dr. Kaplan has and what the responsibilities for each are. He has his Highland Park nurses which I understand are the IVF nurses and the River North nurses (unsure what they do compared to HP). I was annoyed that their process is not seamless. On one occasion, I was told by one of the River North nurses that I needed to contact Highland Park to receive my protocol. I already feel that I have to be my own advocate, ask questions about the protocol/why certain meds are used because they do not consistently explain this, and to have to sort out logistics because communication is poor on their end shouldn’t have to be my responsibility. It’s also challenging if you have a demanding job to be available for their phone calls since they typically do not have a set time that they call. So if you are in a meeting and miss their call but have questions, you often have to email the portal since they have left for the day and need to wait for a response. I do appreciate that the nurses will let Dr. Kaplan know that I want to speak with him after a canceled/failed cycle. Typically, you are asked to leave a message with his admin, Carmen, who never seems to answer her phone or be prompt with her return call. On one occasion, I had already spoken with Dr. Kaplan (nurses had asked him to call me) the week after a failed cycle before Carmen even returned my call!
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is direct and clearly communicates his opinion. I appreciate that he does not sugar-coat the situation since fertility treatment is too expensive and time consuming to operate under false pretense. He is, however, quite busy. After my failed or canceled cycles, it was difficult to schedule a consultation appointment that wasn’t a few weeks out (by then I would have missed the opportunity to start a cycle the month immediately following the cancellation/failed cycle). In each case, he was able to do a brief phone consult with me the week after, in between procedures (i.e., no specific time scheduled), so I did not need to wait weeks to speak with him. In interacting with Dr. Kaplan it is best to have done your research and prepared all of your questions in advance. The conversation goes very quickly so know what you want to say and what questions you want answered. Dr. Kaplan does not provide an email address which would be helpful but I understand that this would be impractical given the number if patients he sees. Dr. Kaplan likes to do his own procedures and, therefore, bases your protocol around his set procedure dates each month. I appreciate that he likes to do the procedures himself but at the same time it is frustrating having to wait to start a cycle based on his dates. Dr. Kaplan does his retrievals at the Highland Park location since his embryologists are onsite there. Transfers are done either at Highland Park or at his office on Michigan Avenue, which is beautiful. During my initial consult, Dr. Kaplan informed us that he prefers to do frozen embryo transfers to give the body a bit of time to recover from the retrieval. This is an important consideration for those who want to do fresh transfers.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He is recognized as one of the best. As such, he is in high demand and, therefore, may not get to spend very much time with you. Therefore, you will need to interact more frequently with his nurses. If you want an RE that can spend more time with you, perhaps Dr. Kaplan is not the right doctor for you.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Due to my age, diminished ovarian reserve and low AMH (0.6), we went straight to IVF. My first cycle was a standard antagonistic(?) protocol with Follistim (300 IU to start), Menopur (150 IU), Doxycycline, and Ganirelex (250). I was also taking a prenatal vitamin from my local pharmacy, and had started acupuncture and yoga at Pulling Down the Moon since I could no longer run as a form of exercise. We considered ourselves very lucky with the first cycle as after 4 embryos retrieved, we were able to transfer 1 PGS-tested 5-day embryo via FET. Unfortunately, that did not result in a pregnancy. For my second cycle, I was put on the Lupron microdose protocol since that is typically used with “poor responders.” This included 40mcg of Lupron BID, 450 Gonal, 75 IU Menopur. However, that cycle was canceled as my body did not respond to it. During this cycle, I also started taking the PDTM Prenatal multi-vitamin with supplements and added supplements Kaplan recommended (CoQ10, pycnogenol, L-Arginine). My third cycle was similar to my first but with a different dose of Menopur - 300. I also took 300 Gonal and 250 Ganirelex. All of my 5 embryos arrested before making it to Day 5. For my fourth cycle, I was on 100 mg Clomiphene, 300 Gonal, 150 Menopur then 250 Ganirelex. I had 5 eggs retrieved, 3 fertilized, 2 made it to Day 5. One came back PGS normal and the other designated as “special considerations.” One of my issues in preparing for FET is my lining not getting thick enough. I’ve had three canceled FETs due to this. One FET cycle I was on Estrace (initially 2 pills am/pm) and baby aspirin then doxycycline, Medrol, and PIO. Another FET cycle I was on delestrogen (0.3ml every 3rd day), baby aspirin, and 5 units of Lupron then Doxycycline, Medrol, PIO. The next cycle was a stimulated FET with 150 Gonal but I ovulated before the FET. I’m currently on another stimulated FET protocol - 5 units Lupron and 150 Gonal.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
My BCBS IL PPO insurance provided by my employer has different coverage for procedures vs. medications. My lifetime medication max was $15000 which was usurped with my first round of stim medications and didn’t cover the full expense. I have been out of pocket for meds ever since then. For 4 stim rounds and 5 FET preps, I’d estimate I’ve spend $20-25K in medication alone. Most of my procedures are still covered under my insurance so I’ve only had to pay deductible/co-insurance though do not know the amount. I’ve elected for PGS testing for the cycles where it was possible so for 2 rounds that was about $10K including biopsy, testing, and storage.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Tubal Blockage, Other
3
No compassion at the front desk [Fertility Centers of Illinois]. Overall the office seems very cold. ... I did feel like a number there. Most of my ultrasounds were done by Cathy. She is very sweet and kind. ... Blood draw staff were nice and didn't hurt when poking. I can't remember the name of the girl who did my IUI's but she was very nice as well. ... I did that 3 times for IUI, but they all failed. Now I'm on to IVF.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Tubal Blockage, Other
3
Describe your experience with Fertility Centers of Illinois.
No compassion at the front desk. Overall the office seems very cold. Dr. Ahmad wasn't super compassionate either. Shanon is amazing to work with. I did feel like a number there. Most of my ultrasounds were done by Cathy. She is very sweet and kind. She always had suckers there for my daughter. Blood draw staff were nice and didn't hurt when poking. I can't remember the name of the girl who did my IUI's but she was very nice as well.
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
Rushed out of all consults. Didn't go over anything in detail. Laughed at my questions. Didn't take time to hear me out about what's been going on with my body.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon Shroeder)
Shanon was amazing, sadly I just found out that she left FCI. :( She came up with my protocol and would always help me out trying to find meds b/c she knew I was 100% self pay. I'm unsure who is going to come in now, and FCI never gave us a heads up as to her leaving, so I'm pretty scared about who's going to come in.
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
After several rounds of nothing working, she ended up telling me that she was out of options for me. My amazing nurse, Shanon, actually came up with my protocol and it worked! Dr. Ahmad is very sweet and seems very caring, but when it came time for me to ask my questions, I think she responded poorly many times...not always, but often she would laugh or just give a quick answer that made it seem like what I brought up wasn't really a valid point. I would also like to feel more secure in her drive to get me pregnant...I'm not sure how motivated she is. I would also like to see statistics specific to someone with my conditions and she work with such patients as far as what I might expect and what results I may see.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
Be sure to do your research and push to get your questions answered relevantly.
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
I tried Gonal-F shots for 2 rounds, but my follicles never grew. Then I did 5 days of Femara and 2-3 days of Menopur (150iu) and was able to get my follicles to grow. I did that 3 times for IUI, but they all failed. Now I'm on to IVF.
1
Doctor
Asima Ahmad
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
38 - 40
Treated
2017 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Other
8
Getting an appointment is pretty easy and the entire staff [Fertility Centers of Illinois] is super friendly. For monitoring, they try to adhere as close as possible to your appointment time. The most that I had to wait was approximately 15 minutes. It's super helpful that they are open as early as 6:30 am for appointment for those of us who have to get to work early. ... Ashley [nurse] is pretty amazing. Anytime that I had questions, she has made sure to call me or email me back the same day.
+ Read more
Age
38 - 40
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Other
8
Describe your experience with Fertility Centers of Illinois.
Many people don't like FCI and refer to it as a "cattle call" but I believe that's coming from those patients that visit the River North location which is the biggest and busiest with multiple doctors and not to mention where all the procedures take place. There are so many other locations that FCI has in the suburbs where you definitely don't get that feeling. Getting an appointment is pretty easy and the entire staff is super friendly. For monitoring, they try to adhere as close as possible to your appointment time. The most that I had to wait was approximately 15 minutes. It's super helpful that they are open as early as 6:30 am for appointment for those of us who have to get to work early.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is really a cheerleader for all her patients. She takes the time to answer all questions (even has answered emails on the weekends and when on vacation which i felt horrible about!) and personally calls you with good or bad news. I feel that she really has your back and tailors treatment based on each individual case.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley)
Ashley is pretty amazing. Anytime that I had questions, she has made sure to call me or email me back the same day. I never have felt rushed to get off the phone or to keep emails short with her. When she has not been available, all of her other nurses have been nothing short of amazing either. This is honestly the first group of nurses that I have felt the most comfortable and least stressed with. They are a HUGE group of cheerleader for all of Dr. Rodger's patients.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is a compassionate and knowledgeable doctor. She may be younger than most RE's but I honestly thing she takes her time to really understand different treatment options and thinks outside the box. She is not afraid to be challenged and answers all questions and concerns with honesty and with data to back it up if needed. She will try anything and everything that makes sense for your treatment. The only negative that I would say about her is that due to the amount of patients, she sometimes has to be reminded of things like meds, what protocol you followed for your last transfer but that should be probably expected as I am not her only patient. I never have felt rushed during any consults with her and she makes sure to be there for all transfers and procedures. I really wish that I had done a cycle with her with my own eggs.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Once you are a patient and in treatment, make sure you remind her of things that could be important.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Before the first FET I had a saline sono and ERA done. FET #1 included an endometrial scratch, lupron, estrace, estrogen patches, antibiotic, baby asprin, and PIO. I got pregnant for the 1st time ever but sadly miscarried a couple weeks later. After the miscarriage we ran a couple of blood tests and everything was ok. Before FET #2, we did an endometrial biopsy to look for inflammation which came back negative so we proceed with the same protocol as the 1st FET and it was a negative. For our last FET, we added predisone and lovenox (everything but the kitchen sink) and sadly we had another negative. After this last negative, we decided to run a couple of more blood tests and will possibly do an EIP before our next transfer.
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
8
The overall feel at FCI though is not the most "homey". ... Strengths: lot's availability for appointments. I especially like the early appointments (they open at 6:45am - so it's very convenient). Phone is always answered. Weaknesses: Very large office. Hardly ever seen by the same person. ... There were a few instances when I felt that there was some disorganization and that made me a little flustered with the process; but overall, she [nurse] does a good job and is attentive to your needs.
+ Read more
Age
33
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
8
Describe your experience with Fertility Centers of Illinois.
Strengths: lot's availability for appointments. I especially like the early appointments (they open at 6:45am - so it's very convenient). Phone is always answered. Weaknesses: Very large office. Hardly ever seen by the same person.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
When meeting with Dr. Marut he is very compassionate and does make you feel like a human. The overall feel at FCI though is not the most "homey". It's too large of a practice that at times you do feel like just one more person there.
Describe your experience with your nurse at Fertility Centers of Illinois.
Dr. Marut's nurse has a really pleasant demeanor. She is cordial and seems to truly care. There were a few instances when I felt that there was some disorganization and that made me a little flustered with the process; but overall, she does a good job and is attentive to your needs.
How was your experience with Edward Marut at Fertility Centers of Illinois?
Overall my experience with Dr. Marut was very good. I met with him for an FET and he took the time to explain the entire protocol with me. At one of our diagnostic exams, I mentioned to him that I'd like to try a "Natural FET" and he allowed for me to go that route. I'd also like to mention that during the saline ultrasound I had to bring my 1year old daughter with me and he was very accommodating. She cried the entire time and he told me not to worry and did what he needed to do as quickly as possible. I was truly touched by how caring and understanding he was in this situation. I didn't see him again until it was time for the actual transfer. I think this may have been the hardest part, because I didn't have that reassurance that I needed during that process. My FET was successful and he seemed genuinely happy for us. I do like that he makes the effort to be at every ultrasound appointment. It's reassuring to hear him say how everything is measuring well and what to expect next.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
To make sure you have your questions at hand when you see him at your initial appointment. You will not get that long of a time after the initial consult.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
I asked for a Natural FET. So the protocol was basically monitoring of lining and follicles. Once it looked like I was ready to ovulate I took a trigger shot and started Crinone 3 days later. Transfer was 7 days after trigger shot.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
$3,500 for FET $250 Transfer of embryos Fee Paid separately to transfer my embryos to the clinic as well as paid separately for medications.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Marut suggested early on to only transfer one embryo.
9
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
9
Front desk staff [at FCI- Hoffman Estates] is just ok, except Nora, she is awesome! Ultrasound tech Vita is the best!! Weaknesses lie in time management and scheduling. Allow yourself extra time for appointments, because they tend to get backed up quickly.... I’m all for the single embryo transfer just because I know multiples carry many risks. Dr. Jacobs always recommended only a single embryo transfer for me every time.
+ Read more
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
9
Describe your experience with Fertility Centers of Illinois.
Front desk staff is just ok, except Nora, she is awesome! Ultrasound tech Vita is the best!! Weaknesses lie in time management and scheduling. Allow yourself extra time for appointments, because they tend to get backed up quickly.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
He was very thorough and tailored his treatment plan exactly to my needs. I did not feel like a number, I felt like a person, and he was so compassionate and determined to make me a mother.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy)
Very thorough, quick and to the point.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is compassionate and honest. He takes challenges headnon and always does his best to remedy the situations. He has a gentle demeanor but he is very knowledgeable in this field. He will answer your emails at all hours of the day, and can always set your mind at ease. He is truly a wonderful doctor with a wonderful purpose in life.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Just go and see him, you never know what miracles he has up his sleeve.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
For egg retrieval, Gonal F 225 units nightly along with Menopur 75mg powders, I did two powders. Added in ganirelix around day 6. Triggered with 80 units of lupron. For frozen transfers, I started with lupron and birth control, followed by estrogen patches, crinone and progesterone in oil. For my second successful transfer, we did the ERA biopsy. From those results we adjusted my protocol and did ganirelix, estrogen patches, crinone, progesterone in oil and a short course of steroids. I continued the crinone, estrogen patches and progesterone in oil until my 10th week of pregnancy.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Well oiled machine, very thorough
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Don’t remember specifics, but we have paid roughly $10,000 out of pocket with some insurance coverage.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I’m all for the single embryo transfer just because I know multiples carry many risks. Dr. Jacobs always recommended only a single embryo transfer for me every time.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
Age
45 - 47
Treated
2017 - 2019
Success with this Doc
?
Treatment
3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
3
The clinic team [FCI] is very good, very friendly and caring - but I feel like I get more interaction from the phlebotomist and ultrasound technician than from the people who are managing my care plan. ...You are assigned a nurse as soon as you begin. In the first six months I had three different nurses. ... Making appointments was easy I felt they had plenty of availability. ... The only person I could complain to was the receptionist because there is no charge nurse or nurse manager on site, but complaining to her resulted in a phone call from my nurse.
+ Read more
Age
45 - 47
Treated
2017 - 2019
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
3
Describe your experience with Fertility Centers of Illinois.
The staff at the clinic is great. I love the phlebotomist and the ultra sound tech. They are caring, empathetic, and aware of what you as a patient are going through. I had a situation where I was two days short on meds and my shipment was late and the phlebotomist who is also a nurse worked with me to find me meds for those 2 days so I would be able to go ahead with the retrieval.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
The only times I got a chance to speak to the doctor were the "consultations". Every bit of the care is managed with the nurse and I've had my nurse switched three times. The nurse I am dealing with now has poor communication skills and does not return phone calls or emails. Ever since we had to move to the donor egg process I felt left in the dark and ignored by my physician and nurse. The clinic team is very good, very friendly and caring - but I feel like I get more interaction from the phlebotomist and ultrasound technician than from the people who are managing my care plan.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia)
You are assigned a nurse as soon as you begin. In the first six months I had three different nurses. The first nurse I had was great but suddenly another nurse was calling me about my care. It was never explained why, when, or how the change of care was initiated. I ended up with the nurse I have now. We have complained about her lack of response. During our time of getting things arranged for a egg donor i had a lot of questions and in a 3 week span I emailed her 9 times, left her voice messages 4 times, and never got a response until I called to complain. The only person I could complain to was the receptionist because there is no charge nurse or nurse manager on site, but complaining to her resulted in a phone call from my nurse. It makes the patient feel like they are no longer important. I understand people being out of the office or buy with other patients, but in 3 weeks there should be someone managing my care who could reach out to and explain the dissonance.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is a very intelligent and seemingly caring physician, however I want to be able to communicate with my physician. The system they have in place is everything runs through the nurses. I made an appointment to see the physician because my husband and I had questions and the appointment was cancelled by the office because "Dr. Sipe is not sure why you have an appointment at this stage of the program." I was not allowed to keep the appointment or go in and speak to him. I had to direct our questions to the nurse. If I have questions I should be able to contact my physician. I cannot be an advocate for my treatment plan if I never have the opportunity to speak to the physician.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Meet with several physicians before you make a choice and ask them how much personal interaction they have with patients. If you like the hands-off approach Dr. Sipe may be for you, but if you like to be informed and have transparent and collaborative communication about your care plan you may want to chose a different clinic/physician.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I had to have a pre-IVF surgeries for an adhesion of the uterus. Then I underwent 3 different protocols for egg retrieval. Based on my age my physician recommended genetic testing between retrieval and implantation. The first Protocol was a Lupron protocol . The second protocol was the Schoyer 2. The third was a modified Lupon Protocol beacuse even though I produced more eggs the second time the quality was not as good. It was only in my first cycle that I had eggs get to blast and be sent for genetic testing. At that point we moved to using donor eggs. In this process we had to see the psychiatrist and deal with a lot of the anxiety and depression of the process. Once we chose our donor we began moving forward on payment as donor eggs add another level of financial stress to a couple. It took us about 2 months and now I am in the middle of the treatment plan for implanting donor eggs.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Making appointments was easy I felt they had plenty of availability.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Our insurance plan covered a great deal, but there were out of pocket costs associated with specific procedures and most of the medications. The donor egg portion is extremely expensive and not covered by any insurance.
1
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Lynn the front desk person [at Fertility Centers of Illinois] is so welcoming and helps with any questions and so informative. I love Stacy the ultrasound tech at the clinic. She is thorough and will explain and point things out as we go through ultrasounds. Robin the blood lady is awesome. I feel like when I walk in there it's like seeing my girlfriend. We talk about everything and I'm always excited to go and see her and talk to her for a few minutes while she draws my blood for the millionth time!
+ Read more
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
Describe your experience with Fertility Centers of Illinois.
I LOVE the Hinsdale clinic with FCI. Lynn the front desk person is so welcoming and helps with any questions and so informative. I love Stacy the ultrasound tech at the clinic. She is thorough and will explain and point things out as we go through ultrasounds. Robin the blood lady is awesome. I feel like when I walk in there it's like seeing my girlfriend. We talk about everything and I'm always excited to go and see her and talk to her for a few minutes while she draws my blood for the millionth time!
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Everyone in his office in Hinsdale knows my name and knows me personally. I have never felt like I was just a number. His nurse Agnes always answers all my questions and they always make me feel like I matter.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Agnes )
I love Agnes Dr. Sipes nurse. I can call her with any of my questions or email her about anything! She has been super helpful and compassionate towards everything and she is really amazing! I love her and all the nursing staff that works at the Hinsdale office.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I really appreciated how thorough Dr. Sipe has been with my care. Hes been great at communicating next steps and what he thinks my chances are and what he recommends for my treatment. He always tweaks my treatment to help with the road bumps we have found and I really appreciated that. I have had 3 miscarriages but not from anything that Dr. Sipe did. I am still figuring out what my body and how it responds to pregnancy. He has helped me achieve pregnancy 3 times and I hope soon hell help me get pregnant and stay pregnant for the whole 9 months.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Be advocate for your own care and make sure you have a list of questions you may want to ask because he is very open go asking questions. He has even gone as far as calling me personally to talk about a retrieval that could have been harmful to my body and he always let me know the risks along the way. So just stay informed and ask a lot of questions.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
My IUIs we use first clomid which we discovered thinned my lining so we quickly got rid of it. My second IUI we used Follistim but because I have PCOS my follicles overrespond. We got to use it for that IUI that resulted in a miscarriage because my egg was not of good quality. We then tried another IUI but I overstimmed so we move onto IVF. We did a retrieval using menopur, lupron, lupron trigger and very small amount of HCG so we could retrieve. All of my transfers have resulted in pregnancy but have resulted in miscarriage so far.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
I dont have many costs because my insurance has been awesome.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We talked with our doctor and because of my younger age we decided on transferring one embryo over two embryos and j was perfectly happy with that.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
38 - 42
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation
8
I will say making appointments [at Fertility Centers of Illinois] is easy. Check-out it easy. Depending on when you go, wait times can be tough. I opt to go during lunch so it's much less busy! The worst part about the clinic is the location - no easy public transportation to get there. It's along the Chicago River in River north. ... The technicians are wonderful. Very personable and informative. (Blood & Ultrasound)
+ Read more
Age
38 - 42
Treated
2015 - 2019
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation
8
Describe your experience with Fertility Centers of Illinois.
I prefer the doctor to the clinic - my experience is with the doctor and his staff. I will say making appointments is easy. Check-out it easy. Depending on when you go, wait times can be tough. I opt to go during lunch so it's much less busy! The worst part about the clinic is the location - no easy public transportation to get there. It's along the Chicago River in River north.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe made us feel comfortable the first time entering his office. My OBGYN had recommended him, and said he was the best. We already went into the appointment knowing we were in good hands. He is practical with his responses and backs everything up with stats. You know where you stand with the IVF numbers game, and I found comfort in that. He feels like a friend more than a doctor. And we deeply share the same goal.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Laila)
Very responsive. Answered all my questions. Super helpful!
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I trust him implicitly. He has already shown us success with my first born, and now we are trying for a sibling. Our experiences with him are thorough and we leave with a great deal of confidence knowing that we (and him) are doing everything we can to achieve a pregnancy. I was successful on my first IVF cycle, so in my book, he is pretty darn good! I also appreciated his candor when I asked him questions about different things to do that I read off the internet to boost my chances. He did say half of his job is de-bunking stuff people read on the internet. He backs everything up with science, and I appreciate that. made the process less stressful to not try every herb out there that claims to help with infertility.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
He gives you a lot of time. You won't feel rushed, so come prepared with questions to get the most out of your visit.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
3 IUI's failed before moving into IVF. I honestly don't remember the specific protocol. But here it goes: Birth control to suppress system. Lupron injections. Added Follistim for stimulation. Trigger shot HCG, I believe. Retrieval.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Has improved since my first run, but I think switching to go during afternoon hours made a difference. The technicians are wonderful. Very personable and informative. (Blood & Ultrasound)
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Handled through insurance, so can't comment on costs.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
For my first, it was a fresh transfer and due to my age and quality of embryo's we transferred 3! Hey, one stuck, so yeah! For my transfer now, I am over 40 and protocol has changed. Because of my age, I need to do PGS testing so I have to do a frozen cycle. I have a 65% chance of pregnancy with 1 embryo, so we are only transferring 1 for my upcoming FET.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
No
Treatment
3 IUI, IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Immunological
3
it’s easy to make appointments but there [FCI] is very little done to make sure the process runs smoothly. I would routinely wait 45-75 minuets for bloodwork and ultrasound.That paperwork is not closeiy watches either. ... They disclosed HIPAA information to a third party. The nurses do not closely review changes in medications. ... Lab personnel disclosed gender of embryos despite request not to learn that information.
+ Read more
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Immunological
3
Describe your experience with Fertility Centers of Illinois.
it’s easy to make appointments but there is very little done to make sure the process runs smoothly. I would routinely wait 45-75 minuets for bloodwork and ultrasound. No one is checking to make sure patients are seen timely. I was told part of this is a computer issue. Part of it is just sloppy office management. For patients to be called for ultrasound a sheet of paper is placed in wall holder for ultrasound techs to grab. I learned from one ultrasound tech that she will take a stack at a time because she likes to be busy. Well, if you’re at the bottom of that stack you’re waiting in a line you didn’t have to wait in because another tech could have seen you in a reasonable order. That paperwork is not closeiy watches either. I had my name, DOB, MRN, home address and medical information disclosed to a third party because they mistakenly gave away my paperwork. Finally scheduling to see Dr. Kaplan is a nightmare. His scheduler Carmen is horrible. I think she might only work one day a week. It takes approximately 5 phone calls and messages to get her to return your call. And when she does she doesn’t give possible dates,she just wants you to call back but she’s never there! So you can’t even call and leave a message saying those two dates work, please let me know which one you schedule me for. She is horrible.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan made sure to meet with us a number of times to answer any questions.
Describe your experience with the nursing staff.
Dr. Kaplan’s nurses are mostly responsive. There are a number of them and there appears to be a fair bit of turn over (new names each cycle). Unfortunately I ran into a number of problems because FCI’s computer system had issues working with same sex couples and not generating paperwork the nurses wanted. Rather than communicate this issue to me I was left in the car waiting for responses. Also the nurses have difficulty if you deviate from their standard plans. For instance Dr. Kaplan added a drug (lovenox) for a FET that I had not been on previously. I spoke to Dr. Kaplan about it, he explained the drug and the. It wasn’t called in or added to my schedule. When I asked the nurse I was told I was mistaken twice. I had to explain to the nurse my history of loss and diagnosis to make it clear I wasn’t just asking for the medication and then the nurse admitted that Dr.Kaplan had added it to my chart. The nurses just missed it. When going through an already stressful process, it’s hard to have the nurses add to the stress.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is extremely knowledgable but does not push the boundaries for treatment or looking for answers. He will not order additional testing until you’ve reached 3 miscarriages. Thankfully my OB ran a thrombophelia screen after two and discovered an issue. Dr. Kaplan added lovenox, but then after a 3rd miscarriage mentioned additional medications to consider. After having that many losses, and doing PGS, I was shocked to hear that there were additional low risk medications to add that could help. I wish he would have laid that all out ahead of time.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
If you aren’t having success push him on options. He’s willing to adjust treatment a bit but I think he’s been in the game so long that he’s looking at statistics and not considering individualized options to better help the specific needs of his patients. For instance 2/3 of my pregnancies have been twins. I luckily get pregnant easily, but don’t stay pregnant. I sought a second opinion and that RE suggested only transferring one embryo next time to avoid complications of a twin pregnancy cycle given my fertility issues. I was shocked Dr. Kaplan hadn’t suggested this as a means to lower the risks I face with a clotting disorder that would make a twin pregnancy especially difficult. Dr. Kaplan is great, but doesn’t seem willing to think outside of the box.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Kaplan’s stimulation protocols for egg retrieval’s worked very well for me. He closely monitored me, frequently I was going in daily. I don’t recall the specific protocol.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Typically I had a $30 copay for ultrasounds and the costs for FET and ER were nominal under BCBS.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan prefers transferring two embryos. He never discussed eset.
5
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Treatment
5 IUI, 4 IVF
Diagnosis
2
It [Fertility Centers of Illinois] is a large facility meaning they can accommodate you 7 days a weeks for various procedures. I had numerous procedures performed over the weekend. The con is that because it is large facility it is hard to get the personal attention. ... Monitoring is efficient however given the size of the practice could take a while. I was usually there at 630 am ... All the nursing staff at FCI was excellent. My primary nurse Torria was really a compassionate and caring nurse. She went out of her way to assist me.
+ Read more
Age
42 - 44
Treated
2016 - 2018
Success with this Doc
No
Race
South Asian
Income
$500K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 4 IVF
Diagnosis
2
Describe your experience with Fertility Centers of Illinois.
It is a large facility meaning they can accommodate you 7 days a weeks for various procedures. I had numerous procedures performed over the weekend. The con is that because it is large facility it is hard to get the personal attention.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Dr Marut was the first fertility specialist I saw based on my primary care physician's recommendation. I spent 2 years at FCI under his care and did not get pregnant. I did 5 iuis (one cancelled) and 2 IVFs. I had 2 euploid (normal) embryos after PGS testing with a 65% chance of implantation. Dr Marut transferred one of the euploid embryos in a fresh cycle where I had retrieved 30+ eggs. I saw 3 other fertility specialists after Dr Marut and every single one of them indicated that this was a huge mistake. I had very little chance of getting pregnant given how overstimulated my ovaries were. I asked Dr. Marut about this and he acknowledged that I would have had a better chance of getting pregnant in a frozen cycle. I was 43 at the time and I don't know Dr. Marut thought my chances shouldn't be optimized. To this day, I'm so upset about losing this embryo.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Torria Driver)
All the nursing staff at FCI was excellent. My primary nurse Torria was really a compassionate and caring nurse. She went out of her way to assist me.
How was your experience with Edward Marut at Fertility Centers of Illinois?
I did not feel Dr Marut paid attention to my case as a patient. Given my high ovarian reserve, from the first visit he was highly optimistic about my chances of getting pregnant however did not adjust my protocol after 7 failed cycles over two years. I was able to successfully get pregnant at age 44 quickly after I left Dr. Marut's care.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Check the SART data and find a successful doctor for your personal circumstances.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring is efficient however given the size of the practice could take a while. I was usually there at 630 am
1
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
I love that FCI has a patient portal. With having a full time job and not always being able to make a phone call it’s been such a stress reliever to be able to send a quick message when I have a question or need. ... The staff differs by location and some locations are definitely more empathetic, understanding and easier to work with than others. For the most part everyone is welcoming and encouraging. I do wish there was better communication with their billing department ...
+ Read more
Age
36
Treated
2018
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Fertility Centers of Illinois.
The staff differs by location and some locations are definitely more empathetic, understanding and easier to work with than others. For the most part everyone is welcoming and encouraging. I do wish there was better communication with their billing department
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr Jacobs too the time to meet with us, explain what he was doing and made sure our questions were answered. And how we could get in touch with him even when we weren’t at the office. Also, the direct line of communication with the nurses are so important!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
I love that FCI has a patient portal. With having a full time job and not always being able to make a phone call it’s been such a stress reliever to be able to send a quick message when I have a question or need.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very straightforward without being rude and cold. He has experienced fertility struggles as well so he understands. I’ve always felt that he treats us as he would his own family. He is in the business of making babies and you can feel that from moment one.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Make a list of questions. He will answer them all!
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I have unexplained recurrent pregnancy loss. Both my husband and I did a whole slew of genetic testing, as well as checking out my uterus, ovaries and egg reserve and quality as well as sperm testing. It was found that I’m a carrier for 2 auto immune disorders, deficient in vitamin d, and my progesterone tends to be low. We’ve chosen to try on our own, with medication. Baby asa daily Vitamin d supplement daily Prednisone twice daily Progesterone once daily upon ovulation Lovenox injections upon positive pregnancy test
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Still under care.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF, Egg Freezing, 2 Embryo Freezing
Diagnosis
Poor Egg Quality
10
The clinic [Fertility Centers of Illinois] was organized and it was easy to get appointments. The staff was friendly and provided a nice environment. I feel like the billing department was a bit of a mess and it was hard to understand some of the statements. ... I was left to sort through and make corrections going through my insurance. It was my least favorite part of being a patient at FCI. ... My nurse was very actively involved in my treatment plan.
+ Read more
Age
36
Treated
2018
Success with this Doc
Yes
Race
Middle Eastern
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 4 IVF, Egg Freezing, 2 Embryo Freezing
Diagnosis
Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
The clinic was organized and it was easy to get appointments. The staff was friendly and provided a nice environment. I feel like the billing department was a bit of a mess and it was hard to understand some of the statements. When I would call I would often have to leave a message and I felt as though my questions weren't being answered. I was left to sort through and make corrections going through my insurance. It was my least favorite part of being a patient at FCI.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very proactive in changing my protocols in order to maximize my results. He would personally followup following egg retrievals to discuss my results. I always felt like he was very actively involved and genuinely cared about my treatment.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon Shroeder)
My nurse was very actively involved in my treatment plan. She was very thorough when calling with results and made me feel very comfortable to reach out and ask questions. She was very encouraging and made me feel like there was always hope to continue.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez genuinely cared about my treatment. He was always willing to answer questions and provided me with his full attention during consultations. He would followup post retrievals to ensure that I understood what the next steps in the process would be. He gave his recommendations and was clear in his explanations without making me feel like I was under pressure. I felt safe under his care and knew that my protocols were carefully chosen and individualized for me.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
To educate yourself fully and trust the advice of your doctor.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I used the testosterone and estrogen priming protocol. I needed this to increase the number of mature eggs I was producing. After a failed first cycle, Dr. Alvarez immediately changed my protocol in the hopes of producing more mature eggs. This dramatically changed my outcome in the next egg retrieval. A change in protocol became necessary and my doctor knew immediately what he needed to change in order for me to have a more successful cycle. The end result are four embryos and a current pregnancy.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Insurance covered treatments.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor followed the guidelines based on my age and quality of embryo produced and decided an eSET was in the best interest.
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 2 Embryo Freezing, IVF
Diagnosis
Other, Unexplained
10
During one of my transfers [at Fertility Centers of Illinois], a nurse (not my primary) told me to start pio shots on a different day than I had in the past. Thankfully I looked at my previous transfer calendar from two years prior and reached out to her again and she changed it to the correct day... The drawback to FCI’s structure is the lack of time with the drs...My nurses were/are the most compassionate humans out there. They’ve held my hand throughout this entire process and I couldn’t be more grateful to them!
+ Read more
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 Embryo Freezing, IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is the best clinic for me. Although not everyone likes their structure, it works wonderfully for my career and life. They have very early appointments available, which allows me to not have to take time off of work. I can always get a monitoring appointment with one days notice. All of the ultrasound techs and phlebotomists are highly skilled and super sweet. The drawback to FCI’s structure is the lack of time with the drs.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
At times, I felt like both. It’s very obvious that Dr. Sipe has his patients best interests in mind. I have some unique circumstances and he’s on top of my treatment. I do my own exhaustive research and agree wholeheartedly with every treatment course he prescribed for us. His goal is a single live birth for all of his patients due to risks involving multiples for mom and babies. So, he cares. And that was obvious to us. However, there was one time that I felt like just another number - I had a confirmed pregnancy and when we met to discuss the ultrasound, he eluded to me having a precious loss, which I had never had. Had ge taken time to review my file prior to us entering his office, this misstep could’ve been avoided. I expected this at a clinic the size of FCI. The drs have so many patients, and with good reason. I would take his expertise and care over and over again. Dr. Sipe is one of the best RE’s out there! I only trust him to do my surgeries and transfers. That says a lot.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: I’ve had a couple primary nurses during my ivf transfer cycles - Anto Higgins, Liala Malke and Debra while going through my retrieval cycles)
My nurses were/are the most compassionate humans out there. They’ve held my hand throughout this entire process and I couldn’t be more grateful to them!
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe is an extremely knowledgeable RE and I believe he’s one of the best in his field. He’s taken care to understand our specific circumstances and adjust treatment courses accordingly. We’ve referred our best friends to him because we believe in his care. Dr. Sipe was the right fit for us by far. However, he may not work for all. He tells it like it is, but still has so much compassion. He will do everything he can to get a single live healthy birth for all of his patients. He’s also worked seemlessly with other care providers that I have in order to ensure the IVF process was as safe as possible for me. I couldn’t be more grateful for the care Dr. Sipe has given us. While he can be blunt, he provides hope and compassion when it’s needed. We feel like we’re in great hands with Dr. Sipe!
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Prepare questions for your consults ahead of time. He will take the necessary time to review them with you.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
We paid for two IUIs and associated medications and two IVF retrieval’s and associated medication, pgs testing and freezing/biopsying out of pocket. After that, my insurance provider changed to a policy that began covering infertility costs. I believe we are all in for $40-50k at this point. However, I try to block it from my mind. Every penny Has been worth it
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
One of the things I really appreciate about Dr. Sipe is that he will only transfer one pgs normal embryo at a time. He feels that the risk of multiples is too great for mother and babies. He really looks out for his patients and has their best interests in mind
8
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32
Treated
2018
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
9
I really appreciate the hours for monitoring appointments. They [FCI] start at 630 am so I can get in and out before work. They do retrieval’s and transfers on your schedule not just once a month which means they do them 7 days a week which really helps with scheduling. There have been a few appointments where I was waiting to go in for 20 minutes past my time, but the staff was super apologetic and got me in and out once I went back for my appointment...Their billing and financial departments are so far very easy to work with and we have worked out payment plans that work best for my husband and I.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Other
9
Describe your experience with Fertility Centers of Illinois.
I love the location. They just moved from Oak Brook to Hinsdale and it is easy to get too and close to the highway. I really appreciate the hours for monitoring appointments. They start at 630 am so I can get in and out before work. They do retrieval’s and transfers on your schedule not just once a month which means they do them 7 days a week which really helps with scheduling. There have been a few appointments where I was waiting to go in for 20 minutes past my time, but the staff was super apologetic and got me in and out once I went back for my appointment.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
He was the first doctor to really help me understand why after countless IVF attempts over the last three years I was unable to even get to the retrieval phase of the treatment. He told me medically what was happeneing and also was the only doctor who gave me the best explanation in laymen’s terms. I have a receptor issue not an imbalance. I was originally misdiagnosed with PCOS.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia and Monica for egg donor)
She is friendly and so wonderful. She always calls even for the small stuff. She always answers questions and does not make me feel like I am lost on what the treatment will be or is. She always has a warm smile on her face too.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is real. He talks with you not at you like most doctors do. I loved how supportive he was of my situation and he answered all of our questions without hesitation or making us feel like they were dumb questions. He makes me feel safe and welcome and not just another patient.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Ask those question you have been wanting to ask. He will explain it or draw out diagrams for you. He is there to help.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I am still with Dr. Sipe for treatments. So far we have only done a saline ultrasound and blood work up for my husband and myself. We are in the process of starting an egg donor treatment which will start in December.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
So far my cost has just been my co-pay for insurance. As we get further into our egg donor treatment we will have a cost of roughly $10-16 thousand dollars. Their billing and financial departments are so far very easy to work with and we have worked out payment plans that work best for my husband and I.
9
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
9
The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their [FCI] Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations!
+ Read more
Age
32
Treated
2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Dr. Alvarez is great all around! I loved my experience with him and I think he is very knowledgeable and trustworthy! The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations! They kept me positive and kept my mind off of the current situation and never made it feel like I was at the doctors office. It was a joy to work with them!
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very straight forward with our potential from the start. He listened to every single concern that we had and elaborated well when we asked questions. He didn't dismiss my thoughts and suggestions, just being a novice (although I am in the medical field, just not a reproductive endocrinologist). He actually took things that I said and asked seriously and was willing to work with us and didnt push any treatment over another.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
Michelle was typically good at responding to my emails in a timely fashion. I do not think that any of the weaknesses were directly hers so much as the clinic itself. There are only 2 nurses that work at my particular clinic and some days there is only one, or there will be several days where there is only one if one is on vacation. During those times when there is only one nurse, communication would fail. Calls wouldn't be returned or emails would go unanswered. There were several instances in which medications were not ordered correctly, and if I weren't the type of person to triple check everything, I could have been short meds for my cycle, or given the wrong meds.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
I think that his strengths are everything previously described as why he treated me like a patient and not a number. He was very open and honest, flexible, understanding, compassionate, and helpful! He was interested in my thoughts and suggestions, never condescending, and was very open to trying anything we wanted without being pushy toward one treatment or another
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions! Do not be intimidated thinking that you have any "stupid questions", because Dr. Alvarez will NEVER make you feel that way. He is so caring and honest and listened so so well!!
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Alvarez was super excited about us trying Invocell for our first attempt before traditional IVF because we were concerned about cost of regular IVF and we were unexplained and fit all of the criteria for Invocell. He was very hopeful and produced exactly the amount of eggs we expected. We ended up with only one or two of our 7 eggs even fertilizing inside of the Invocell device and he was very clear that there was obviously an issue with fertilization (something you can't really test for with labs or ultrasound). When we had our chemical pregnancy from our one resulting embryo, he was very straightforward that due to poor fertilization, IVF with ICSI would be our best option. He never pushed us into it, or made us feel as though he was forcing us to choose right away. He gave us the option of taking our own time to decide, but was still honest about the time frame in which we should move forward if we wanted the best results, due to me already being 32 and having these fertilization issues. We took everything he gave us, and we made the decision to move forward with IVF with ICSI a few months later and our results were phenomenal. We had 12 eggs retrieved, and we made one expanded day 5 blastocyst, and six expanded day 6 perfect grade blastocysts. We could not be happier with our results. We are currently pregnant from our first transfer of our day 5 embryo!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Most of the time it was pretty easy to get in at the times I needed! I would be in and out in 15 minutes on 95% of my appointments. There was ONE appointment throughout two cycles (I cant remember if it was monitoring or follow up beta draws) that I waited over an hour for some reason and no one ever explained to me why I waited that long. But overall,it was a pretty well oiled machine for monitoring!
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
I dont remember a TON of specifics with a breakdown, but Invocell cycle was $6500, my medications were quoted at $3000 I believe. IVF with icsi fresh transfer, was $11,500. Egg freezing for one year was $1200. Medications for full IVF cycle were approximately $5000.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am in the medical field, and I know the risks already to carrying multiples, so an elective single transfer was the only option for me personally anyway. Dr. Alvarez was very clear on the data and the risks and also the protocols set forth by the ASRM, though and I fully agreed with it!
10
Doctor
Juan Alvarez
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
32
Treated
2018
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
There are sometimes long wait times for scheduled appointments [at FCI-Chicago], but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
There are sometimes long wait times for scheduled appointments, but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Brian Kaplan is very kind and has great communication skills. He has the ability to "read the room" and understand what type of mood I am in and respond appropriately. He has listened to my family building goals, and makes me feel as though he understands and appreciates our situation.
Describe your experience with the nursing staff.
The one downside of Dr. Kaplan's staff is that it is a large group, and I never got to know one individual nurse well. They like everything to be communicated through the patient portal, and usually respond quickly. However, there were definitely a few times I was in panic mode and trying to call and talk to someone and couldn't get ANYONE on the phone. No one ever responds to any of my voicemails either, they just do not call you back.
What specific things went wrong at Fertility Centers of Illinois?
  • Scheduled the wrong procedure
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
As the second RE I have worked with, I appreciate Dr. Kaplan's expertise and communication skills. He makes me feel as if he genuinely cares about me and my treatment plan. He will listen to my questions, ideas, and opinions, and really take the time to consider all options. He has given me advice as a medical professional, but has let me make my own decisions regarding how many embryos to transfer, etc. He is kind and considerate, and understands that this is a frustrating and overwhelming processes.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He does keep a specific schedule for retrievals and transfers, so if you don't like the idea of your cycle being controlled to fit into a group schedule, he may not be the doctor for you. Do be sure to book consultations in advance as his schedule does fill up quickly! I've gotten in the habit of always booking a consultation for a week after any big news - ie. retrieval results, PGS results, beta pregnancy tests after transfer. That way I'm already on the schedule in case I need to see him! If you ask his scheduler, she will have him call you to discuss anything one-off as needed as well!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I did my first egg retrieval with Dr. Kaplan - we planned for a freeze all cycle to do PGS testing, which my husband and I were already planning on even before he recommended it. I was on the pill for only a few days after my last IUI failure, then stopped the pill to start stimming. We used Menopur 75 IU and Gonal F Redi-ject 300 G, then added in Ganirelix Acetate 250 once my follicles really got going. We did lower the amount of the Gonal F during the cycle as I had 28+ follicles responding. We ended up with 14 eggs retrieved, 9 were mature, 9 fertilized with ICSI, and 4 made it to day 4/6 freeze. Of those 4, 3 came back PGS normal which is great for being age 32! I was slightly disappointed in the number of eggs retrieved and the number of mature eggs, based on the fact we were measuring upwards of 28 follicles. Dr. Kaplan said if we did do another retrieval cycle in the future, he would likely adjust my medication and start me out slower, instead of starting at the "standard" and then pulling back. The first cycle always seems to be a bit of a trial to see how you respond and what the results are.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, so our costs were minimal. I did receive an estimate for an FET out of pocket for $3,500. The cost of ICSI was $500, assisted hatching was $500. PGS was partly through FCI and partly through a partner, but totaled around $4,000.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan follows the guidelines that for a patient under 35, especially with PGS tested embryos, his recommendation is a single embryo transfer. However, he did still give me the option to transfer multiple if I wanted to. After our first PGS normal FET resulted in a chemical pregnancy, I was keen to transfer our two remaining embryos to up our chances. Ultimately, my husband and I chose to only transfer one on our second transfer (just this week!) but Dr. Kaplan was willing to let me decide what was ultimately best for us.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37
Treated
2018
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
10
They [FCI] will contact you a lot at first. This is because you will make an appt to see the doctor, then the nursing assistant will talk to you. Then you get assigned a financial consultant who walks you through your cost and/or insurance benefits...Everyone at FCI have been cordial and compassionate. Debbie is always so attentive to my needs and always takes the time to make sure I understand the messages. THE PHLEBOTOMISTS!!! I love every single one! They have never had any issues with my veins. It barely feels like a needle when they draw blood. The ultrasound staff always take the time to read my chart so I rarely have to remind them that I only have one ovary.
+ Read more
Age
37
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
They will contact you a lot at first. This is because you will make an appt to see the doctor, then the nursing assistant will talk to you. Then you get assigned a financial consultant who walks you through your cost and/or insurance benefits. THIS IS FCI - HINSDALE!
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler took great care in listening to what I had to say about my apprehensions and about my expectations. She also asked questions about my history to better understand me as a patient. She made sure I understood every single step as well as offering optional tests so that I understood every possible option. She never treated us like just another person in the office. She was very direct but also warm in how she delivered news and progress.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie Ricchio )
Everyone at FCI have been cordial and compassionate. Debbie is always so attentive to my needs and always takes the time to make sure I understand the messages. THE PHLEBOTOMISTS!!! I love every single one! They have never had any issues with my veins. It barely feels like a needle when they draw blood. The ultrasound staff always take the time to read my chart so I rarely have to remind them that I only have one ovary.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I feel that Dr. Uhler has a good grasp on gauging her patients and the level at which they need the information. I went into her office with all of my knowledge and she treated me like an equal in the room. She never bypassed any bit of detail. She always checked in at each step to make sure we were on the same level of understanding. When she started to discuss embryo transfer with us, she made she we knew every option we had available. A drawback to Dr Uhler is that she speaks in a very blunt manner. It is not mean or dry. It is, however, sharp, so it can be a bit unnerving.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Go in with questions! She loves questions! She wants to help get you pregnant. She will tell you what you NEED to hear.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We are still in the process for embryo transfer. We did IVF for egg retrieval using Follist, Gonal-F, Menopur. We did our egg retrieval and after all was said and done, we only got one embryo. During routine blood work and ultrasound, they found polypsnon my uterus and Dr. Uhler immediately consulted with my gynecologist to find a resolution. I had them removed and the embryo frozen. I am now taking Lupon to prepare for FET
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I am lucky in that my insurance covers a cycle of IVF. Freezing embryos cost $1200 per IVF cycle and $500 every year for maintenance annually Genetic testing on embryos was $2600 I believe? There was also a test she suggested to diagnose and try to pinpoint what day it would be more beneficial to do the transfer. That was $1000 The only thing we opted to do was embryo freezing
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Based on my medical history, she insisted we only do single embryo transfer. I have an incompetent cervix and I have had a transabdominal cerclage placed. She felt because of that, it would be very risky to place more than one embryo.
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hinsdale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS...The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda has a very warm bedside manner and always listened intently and answered all of my questions honestly and frankly. I felt he always knew me and my case in detail and I never felt ignored or pushed aside.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Laura Borgeson )
Laura is my saving grace. She has become a friend and one of my biggest supporters. She understands the struggle and is extremely compassionate and empathetic
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda is a wonderful doctor and is very passionate and knowledgeable about his practice. He spoke to me gently when I needed it and frankly when I asked technical questions. There were times I felt I had to push to be more aggressive with treatment but he always met me where I needed to be and was supportive of our decisions.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
If you have a question about further treatment/ other treatment ask about it and if you feel it is something you want to pursue, then push for it.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We had to do 3 IUIs with chlomid before moving to ivf. For our first round of IVF we did an antagonist protocol and retrieved 16 eggs. Dr. Rapisarda discovered my blocked tube during this cycle, which my old OB missed, and he helped me get it taken care of through surgery right away so we could get back on track. I had my left tube removed and they cleaned up my low grade endometriosis, as well. We ended up with 3 day 5 embryos-no PGS, all grades A/B. We transferred one embryo that was not successful and decided to do another egg retrieval before moving on. We did a similar protocol this time with higher doses to try to get better eggs. We retrieved 14 eggs with better development, but we still ended up with 3 day 5 embryos. We decided to do PGS with these and discovered only one normal embryo was created. I was diagnosed with poor egg quality and we are preparing for our next transfer after doing an ERA.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I have rear insurance so once I reached my deductible I was covered at 100% the first cycle with surgery cost us around $8,000. PGS ($3800) was not covered or my era ($2,000) overall after 3 medicated IUIs, 2 rounds of IVF with PGS, one surgery and 2 ERAs we have spent about $12,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency [by the nursing staff at Fertility Centers of Illinois]...Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually...Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The whole system utilized the same nursing staff seamlessly between each of the different locations. No matter which location we were to visit, the staff was completely up to date with our case. My only complaint would be regarding the parking options at the River North location. Street parking was our only option on a few occasions which would leave us walking a couple blocks to get to the clinic. It was well worth it though.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers experienced infertility first hand, and underwent IVF to have her daughter. I can see the pain in her eyes when I discuss my struggle thus far. After my egg retrieval, I experienced OHSS and Dr. Rodgers personally called to check on me. Upon arriving to my post retrieval consultation, she hugged my husband and I and took time to discuss our results, the next step, and any concerns we may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie)
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is compassionate, and focused. She tailors each treatment protocol based on the individual she is treating, and is first and foremost concerned with the wellbeing of her patients, both physically and mentally. She has acted as both doctor and therapist during our experience, and never rushes her appointments no matter how busy she is. She is honest, yet optimistic, which is critical for me as I tend to expect the worst. I wish I had found her sooner. She is a true blessing. I know that if we do not have a child out of this, Dr. Rodgers has truely given it everything she’s got.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don’t hesitate. Go see her now. She will change your life!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I have a high ovarian reserve and my husbands sperm quality is wonderful. I just have severely blocked tubes which couldn’t be fixed via surgery. She began my dosage very low to try to prevent OHSS. I was on 75 unita of Menopur and 100 units of Gonal-F to start treatment. We slowly increased my dosage until my ovaries responded correctly. At retrevial we got 27 eggs, fertilized 20 with conventional insemination, and got 14 total embryos (8 1aa, 2 1ab, and 4 1bb). I ended up with OHSS so we had to put off transfer to be safe. We never expected this outcome.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Insurance covered some of my expenses, however a retrieval cycle came to around $12,00
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
44
Treated
2018
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Was barely ever dealing with the same nurse twice [at Fertility Centers of Illinois]. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.”
+ Read more
Age
44
Treated
2018
Success with this Doc
No
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
Best thing about it is close proximity to where I live. Otherwise it feels like a factory and they treat your body like a science experiment. The single women support group is nice but the psychologist on staff is terrible.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Was barely ever dealing with the same nurse twice. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.” Then she added more meds to the suggested protocol based on the fact I didn’t have endless free tries at this. FCI treats Illinois’ insurance mandate law like an atm machine. She made me feel super confident on my chances based on follicles count and hormone levels in “normal range” and “where they’d like to see them.” Only after did they say - “well, we meant normal for your age”
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: 2 part time people - Jessica and Marnie)
Super nice but they would only give you the information you needed that day. Each communicated in a different way. I have 4 differed Word versions of calendars. They have a new software system to deliver treatment plan and lab results and no one used it beyond initial baseline blood work
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She seems somewhat shy and uncomfortable talking to actual people and does so in a hunched over manner. I saw her for the initial consultation, saline sonogram, polypectomy, and then not again until after my negative beta. My original plan - based on her advice and estimates for success - was to do genetic screening and frozen transfer. When they only retrieved and two fertilized it took me stopping he process and asking whether it was better to transfer both now rather than risk losing them in screening process. Then they changed course but (after multiple pleading phone calls) still wouldn’t let me speak with a doctor. As a single person going through this it is very difficult to have no one to discuss options with- including your doctor. Ultimately did 3dau fresh transferand wasnt able to speak with a doctor about how many to transfer. Had my legs in the stirrups already and dying to urinate (they require full bladder for transfer) before I was finally able to talk to some young girl- no clue what her name or role was- about whether I should transfer 1 or 2
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Find another clinic entirely
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
There was no mention of supplements other than vitamin d and prenatal- and I specifically asked for information but was blown off. Found out later they do have a standard vitamin cocktail recommendation they include in ivf welcome folder but it was missing from mine. Was on 150 of Menopur daily plus 300 of gonal-f. Added cetrotide on appropriate days and then triggered with pregnyll. Only the day before trigger did they up dosage, then called me at work on trigger day to say take more final-f asap so I had to leave work unexpectedly midday in order to do so. Was on 2- .1 mg estrogen patches every two days and PIO 1 ml from the day they decided switch to fresh transfer. Had to scramble to get PIO and estrogen in time because hadn’t planned to do transfer yet and insurance company (Progyny) recommended writing to order until I needed it.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I don’t remember
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Ilyne [nurse at Fertility Centers of Illinois] is just the best. SOOO kind, patient, compassionate, and warm...nurses at the River North location often seem too busy to answer questions and respond to requests. I arrived once to a bloodwork-ultrasound appointment that I was told to make, only to have the technicians not able to find the orders for the appointment. Some nurses also only send your results and instructions through the Patient Portal online after the clinic hours so you cannot get a hold of anyone with questions.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Fertility Centers of Illinois is great. The River North location is overwhelming and a bit of a "cattle call" but they do the best they can to take care of everyone. The locations in the suburbs couldn't be better however! So personal and caring.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was always warm and kind. Some of his nurses were unfriendly and treated me like a number, particularly those at the River North location. However, his nurses at the Highland Park location (where he does all of his retrievals and transfers) are FANTASTIC! So kind, so patient.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilyne)
Ilyne is just the best. SOOO kind, patient, compassionate, and warm.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was warm and compassionate. He got "down to business" discussing our goals and his recommendations but I know he is highly recommended and in demand (based on recommendations from my gyno, friends, and the number of people in his waiting room) so our consultations were more brief than drawn out, but I never felt like he was rushing us.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Follow his recommendations. He's really good at what he does :) He recommended IVF to us at the start but insurance required that we complete 6 (yes 6!) IUIs first. And then I was too nervous to do our first a medication-assisted IUI so our first was unmedicated. Needless to say, the IUI resulted in a BFN, as did the following 6 (we did a 7th after having a polyp removed, per recommended from my gyno). We finally completed our first retrieval (18&gt;11&gt;5), got pregnant from our 3rd transfer and now have an amazing 15 month old little lady. We just completed a new retrieval this weekend (9&gt;4&gt;?) since we used all of our embryos last time around.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Retrieval: -OCP for about a week to align my cycle with his schedule -Simulation with Gonal-F 450 IU (about 3 or 4mL of fluid) every evening and Menopur 150 IU (1mL of fluid) every evening in the abdomen for a total of 12 days -Ovulation prevention with Ganirelix 250 (about 2 mL of fluid) every morning for a total of 8 days -Trigger shot with Pregnyl 1mL/10,000 usp at exactly 36 hours prior to scheduled retrieval -Infection prevention with a Z-pak, began at dinner the night before retrieval and continued for the following 4 days I don't recall all the medications for the transfer, BUT, my nurse told me yesterday that Kaplan has updated his protocol to only one form of progesterone (IM injection in oil only; not the most pleasant but you get used to it!), which is generic, and oral estrogen instead of the SUPER expensive estrogen patches, which are only available as a brand. This is SUCH great news since we have used all of our insurance coverage :(
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I haven't received my bill for the retrieval yet. I'm not sure if my deductible has been met yet so I'm unsure what I will be responsible for. Up to this point, it's been about $275 for each monitoring appointment, which I've paid for with my FSA account.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Kaplan is patient and explains that his recommendations are based on the evidence to support successful live births and the health of the mother. That said, he was supportive of our decision to transfer only one embryo the first time, and 2 each of the second and third transfers.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
Treated
2017 - 2018
Success with this Doc
?
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Dr Rodgers and her team of nurses and colleagues [at Fertility Center of Illinois] were amazing. They were with me every step of the way...She [nurse] was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
+ Read more
Age
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
They were always so courteous and caring. They always made me feel like they were on my team. I was always able to get an appointment even if I had to go to a different location. They have so many locations.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses and colleagues were amazing. They were with me every step of the way. She held my hand the hold time. Every time I saw her she gave me a hug. They were hug that were needed, especially after every unsuccessful cycle. During every consultation she would say to me " let's get you a baby". She gave me courage to not give up when I wasn't sure what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers had to go through fertility treatments herself so she knew what was going through. She was there for me the entire time. Any questions I had she answered, and I had a lot. I went through 7 IVF cycles. I came to Dr Rodger after my 2nd egg retrieval that did not make it to a transfer. I was told I had bad egg quality but we she was going to try her best to help me become a mother. We tried so many different protocols. After every unsuccessful cycle we had a consultation to review my results and how well my body reacted to the meds. Then we came up with a new plan for the next cycle. I loved her hugs and she was so caring. She always gave me the strength to continue to try another cycle. She wanted me to get pregnant just as much as I did. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Just be open and honest about your wants and fears. Don't be afraid to ask questions.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I had so many different protocols that I can't remember them all. I was on several daily supplements to improve my egg quality plus a prenatal vitamin. My daily injections varied cycle by cycle based on how my body reacted to the previous cycles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I always did multiple embryo transfers due to my age and poor egg quality. I was terrified at first because how I going to take care of more multiple children at one time. Then I realized that everything was going to work out the way it was supposed to. I wanted to become a mother and I would accept any little blessing.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Unexplained
9
I like that they [FCI-Glenview] open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time... There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
I like that they open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
The clinic does seem like it churns women through it. But all of my experiences have been good. The nurses are excellent.
Describe your experience with the nursing staff.
There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to. The doctor's nurse is the one who calls to follow up on blood results and ultrasounds. She was also the one to perform the IUI and met with me to go over how to administer my shots at the beginning of this all.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda seems very knowledgeable in the field. From day 1 he was very open to answering all of my questions and providing information. I never felt like I was being pushed into any specific treatments or tests. He maintains a professional manner without being too personal (which I personally don't like in doctors) and without also seeming cold.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Don't be afraid to ask hard questions.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We started the process with testing my husband's semen for analysis and getting bloodwork done on both of us. Since we had been trying to get pregnant for a couple years of trying, and with normal cycles and ovulation, the first couple months we monitored my cycles and bloodwork and ovulation. I also had ultrasounds done to look at any physical issues and saline ultrasound to verify that my tubes were clear. Genetic testing was also done on me to see if I was a carrier of any of the most common bad genes. Everything came back good. Once everything came back clear, the doctor recommended starting with IUI and Clomid. The cycle used OTC ovulation kit to predict ovulation, a trigger shot and a scheduled IUI. Monitoring using bloodwork was done to rest estrogen levels and progesterone levels. I was given Prometrium due to low progesterone levels post IUI. Two weeks later I had the pregnancy test bloodwork done and it came back positive but with low HCG levels. Follow up tests over the course of a couple weeks weren't looking good. It turned out to be an ectopic pregnancy. Since I was being monitored so closely, we caught it early. I was prescribed Methatrexate to end the pregnancy and was told that I wouldn't be able to try to get pregnant for 3 months due to possible birth defects from the medication. I was given that information in advance of taking the medication. My options were to take Methatrexate or remove my fallopian tube where the pregnancy was. We ended up waiting about 5 months before the next IUI. In the meantime I had bloodwork monitoring until the HCG levels came back down to 0 and another saline ultrasound to make sure my tubes were cleared following the ectopic pregnancy. Round #2 of IUI, the doctor switched it up to try Femara. It works similar to Clomid but in a different way. Starting this cycle, I was monitored more closely with more ultrasounds to track the size of the follicles. Also did a triggers shot with Ovidrel, IUI and Prometrium on the latter part of the cycle. Pregnancy test came back negative. Round #3 of IUI, we went with Letrozole. Ultrasound monitoring of follicle sizes, Ovidrel triggershot, IUI and progesterone again on the latter half. Once again, negative pregnancy test. After two rounds of no results with IUI, the doctor recommended going with FSH injectibles. I was injecting 75IU of Follistim daily for 3 days, had a checkup and was told to go 2 more days at 75IU. After the next appointment, I was instructed on 1 day of 75IU and 1 day 66IU. Following those days, I was told to trigger shot with Ovidrel that night and IUI the following 1.5 day. A few days following the IUI, I was put on Progesterone in Oil shots daily. Pregnancy test came back positive. The first appointment to measure heartbeat (6wk), I was told the heartbeat wasn't as strong as they wanted to to continue monitoring. At the 7wk appointment, there wasn't too much growth from 6wks and the heartbeat was still lower than they wanted. They also said the gestational sac was irregular in shape. A few days later I had some light spotting. I was able to get in the next day and still there was low heartbeat and not any measured growth. The doctor indicated that it didn't look like a healthy fetus. I as told I could continue progesterone shots and see what happens. I was still spotting this whole time. A few days later I decided to stop the progesterone shots. When I went in for an ultrasound a few days after that, there was no more heartbeat. I was given several options following this. 1) I could wait and let my body miscarry the fetus on it's own which could take several weeks. 2) I could have a D&C to remove the tissue but there would be risk of scarring that could cause problems getting pregnant down the road. Or 3) Take Misoprostal to induce 'labor' essentially. It causes the uterus to contract and release the fetal tissues. The doctor explained the side effects of the medication and what the process would be like. He also explained that there is a chance that my body wouldn't expel all of the tissue and I might still require a D&C. I decided to take the Misoprostal that following weekend. It took about 5-10 hours for major cramping to kick in. About 12 hours later I had bad cramping and felt a rush of liquid and tissue pass. I collected the tissue in a specimen cup since we were going to send it off for genetic testing. Cramping continued for another day or so but got a lot lighter. 1.5 days later, I passed some more tissue, saved it and dropped it off with the other sample at the doctor's office. Bleeding continued, similar to period bleeding, for another couple weeks. It was very light. I went in weekly for HCG level monitoring until it dropped to zero. The tissue specimens were sent for genetic testing. All of the tests they ran came back normal. Since miscarriages happen typically due to a genetic abnormality, the doctor wanted to run a few tests to check for possible other issues. I had bloodwork done for immune system sensitivity that could have caused the body to reject the fetus. I also had a uterine biopsy done to check for bacterial issues that could have caused it. And lastly a bacterial swab of the vaginal cavity to check for bacterial issues. All tests came back normal. Essentially the miscarriage is unexplainable. The doctor said it still could have been genetic but something rare that isn't tested for typically. They only test the most common issues. After my cycle came back, we waited 2 months of normal cycles before trying two more rounds of IUI with Follistim injections and Progesterone in Oil. Both resulted in no pregnancy. We are currently in a self-imposed wait before jumping into IVF. This was a decision we have made as a couple. The doctor didn't even mention anything to us about switching to IVF. We just feel it's time to move on from IUI. In the next month or so we'll go in for our IVF consultation and see where that all goes.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I had some insurance coverage, mostly for ultrasounds and bloodwork. But the IUI and medication was not. For a Clomid IUI cycle, I paid $1,600 after insurance. For Femara IUI cycle, I paid $1,450 after insurance. The Follistim monitored IUI cycles were about $2,500-3,500 based on how much monitoring was required. An office visit consultation with the doctor was about $300.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We haven't had this conversation yet.
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
It [FCI] seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
Describe your experience with Fertility Centers of Illinois.
This is the only fertility clinic I've worked with, so I don't have anything to compare to. It seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She didn't customize treatment towards me as an individual until after the 5th failed medicated IUI cycle when I was really upset and vocal about how upset I was. I was also misdiagnosed with elevated testosterone - when in fact it was my DHEAS levels which were elevated, and therefore I could have been treated under entirely different protocol.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jessica)
Jessica was great, her and I got along very well. There was one cycle where she gave me the wrong date for my IUI. We only realized it because I called with a completely unrelated question and someone looked at my chart and appointment schedule.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
We definitely had some communication issues. It wasn't that she didn't communicate with me - more that I felt I never got any real answers. Her responses to me always felt very textbook, like she was reading a script, and simply repeated the same information to me over and over again without really addressing my questions. I was also completely misdiagnosed. She diagnosed me with PCOS and told me this diagnosis was based on elevated testosterone levels and anovulation/irregular cycles. I had one natural pregnancy after my PCOS diagnosis but prior to starting clomid, which resulted in a missed miscarriage - but I knew I could get pregnant. After our 5th failed medicated IUI, I asked for all of my lab work so that I could go for a second and third opinion. At this time she finally suggested a slightly different protocol, stating it was due to my DHEAS levels. I was under her care for 9 months in total before I ever heard anything about DHEAS levels. When I went for my second and third opinions, both doctors agreed traditionally PCOS was a misleading diagnosis - Adrenal PCOS was more likely. My biggest problem was she didn't look at or address any of this until I basically yelled and was visibly frustrated during one of our consults. PCOS is an easy diagnosis to give someone who has irregular cycles - I don't feel she did her due diligence in reviewing my specific case or results. After our 4th failed IUI I asked if it was possible there was some sort of scarring or issue as a result of my previous D&C. I had done a saline ultrasound prior to my pregnancy during our initial testing/workup. I asked if maybe we should repeat that test, or if there was anything else to check for scar tissue or issues with my uterus. We did a repeat saline ultrasound and everything looked fine. My second doctor, without me even asking, immediately suggested a hysteroscopy to check for scarring from the D&C as well as investigate whether there may be a cause for my thinner lining. I had the hysteroscopy done and no scarring was found, but I did have a polyp removed. I'll always wonder whether that could have impacted our IUI cycles, and if I could have been pregnant 6 months sooner without resorting to IVF. We are currently undergoing IVF with my second doctor.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Be aggressive. You have to be your own advocate. Do your research, and stand up for yourself.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 3 months of clomid with IUI. I responded to the lowest dose of clomid each cycle with at least one dominant follicle. The 3rd cycle I had 2 dominant follicles. My husband's numbers were always good. My lining was on the thin side during each of these cycles - around 5-6 mm at time of trigger. We then did 3 months of Letrozole, which were a bit of a disaster. Dr. Hirshfeld said if clomid doesn't work in the first 3 tries we should try something else. My first round of letrozole I started on the lowest does and my follicle growth stalled around cycle day 15. Thankfully, rather than cancelling the cycle, she upped my dose - so I took 2 rounds of Letrozole during one cycle. I eventually had a dominant follicle and ovulated. The second round of Letrozole we started with a slightly higher dose, but the same exact thing happened again. That was my 5th failed medicated IUI. For the 6th (after I threw a fit) she added 2 mg dexamethosone with the highest dose of letrozole (I believe it was 7 mg). On CD 10 I had a big fat 20 mm follicle, but my estrogen was only at 70. I was told to trigger. That was my 6th failed medicated IUI. I switched to a new doctor, and moved to IVF. My husband and I felt exhausted, frustrated, defeated, and were sick and tired of wasting time.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I did have insurance coverage for all of my treatment. I believe without insurance, each ultrasound would have been something like $300.
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Amber [nurse at Fertility Centers of Illinois] is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification...Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with Fertility Centers of Illinois.
I saw Dr. Rodgers at the Highland Park Clinic, but I live in the city so I would go to the Chicago location for most of my monitoring appointments. Dr. Rodgers also typically works one day a week at the Chicago location so she would see me there occasionally when it was convenient as well. Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always called with any negative pregnancy test to discuss next steps. She was very easy to reach by email and would call to discuss questions over the phone if anything needed clarification. She was very compassionate and seemed personally invested in every case.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers was so easy to work with. She is confident and extremely knowledgeable. She is up front and honest about prognosis, while also being caring and compassionate. If you do IUI before moving to IVF, you rarely see Dr. Rodgers because the nursing staff perform the inseminations, but she always calls with pregnancy results and to discuss next steps. Once IVF begins, there is frequent phone calls and appointments with her. I never felt like a number.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I think you can trust Dr. Rodgers. She is knowledgeable and up to date on evidence based research. Don’t be afraid to reach out to her and ask questions because she is very responsive.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I started out with three IUI’s with 150mg of Letrazole. None were successful because Dr. Rodgers believes I have endometriosis that might be interfering with the egg being able to travel through my fallopian tubes. She did not want to do injectables with IUI because I have PCOS and would be at risk for producing too many eggs. We moved to IVF after the three failed IUI’s. I was on birth control for three weeks to suppress my ovaries, then was prescribed an antagonist protocol, including approximately 10 days of Gonal-F and Menopur shots. After careful monitoring my Gonal-F was decreased because my ovaries were responding very well to the medication and there was concern for OHSS. My HCG trigger was decreased to 5,000iu instead of 10,000 to prevent OHSS. During retrieval, they were able to get 29 eggs, 21 of which were mature. We were concerned about having leftover embryos so we only fertilized 8 eggs with ICSI, and froze the other 13 eggs. We wound up with 4 beautiful embryos! Three are graded 1AA and the fourth is 1AB. We did a fresh transfer with one of the 1AA embryos and it worked! I am now 16 weeks pregnant. I want to say that with the number of eggs that were retrieved my risk of OHSS was pretty high, but Dr. Rodgers was so careful with my medications and monitored me so closely that I had a picture perfect recovery and was able to do a fresh transfer. Dr. Rodgers educated me really well on the symptoms of OHSS and helpful tips to prevent it. She also called me several times after the retrieval to check on me. I could not have imagined IVF going any better than it did.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Luckily in IL it is mandated for insurance companies to cover fertility treatments, though we have a pretty high out of pocket max. Our IUI’s each cost around $500. IVF cost $3,600 after insurance and then an additional $1,200 for embryo freezing because insurance did not cover that. My medications we mostly covered.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers recommended a single embryo transfer due to my age and the high quality of our embryos. She said the chance of implantation of one embryo was very high and the goal is to produce one healthy baby. She went over this with us in detail so there were no questions come transfer day.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
The clinic [Fertility Centers of IL-Glenview] was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. ... If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
+ Read more
Age
29
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
The clinic was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. We truly have nothing but good things to say about this clinic so far! I hope it all works out for us here.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
When going to see Dr. R we were nervous, anxious, and hoping for the best. He exceeded my expectations. He spent as much time with us as we needed him to, in our first initial consultation appointment. He went over everything about my condition with me, he let me know how each procedure works, and truly made us feel he was willing to do what it takes to get us our baby.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Dianna)
the nurse that was assigned to us is awesome. I love that we have our own nurse for any questions or concerns. If I have any questions I email her, and she always responds in a very timely matter.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
My husband and I were very pleased when leaving and felt a big weight was lifted off of our shoulders. We were coming from a clinic where all 3 rounds of treatment didn't work and we were just very down about it all. Dr. R made us feel like there was hope again and he would do everything he could to help us.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Make sure to ask any questions you need to.. no question is a dumb one and he doesn't make you feel like you're being a burden or taking up too much of his time.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We are just starting with Dr. R - we are starting the IVF treatments the week of 03/12/18. at my previous clinic I did 3 rounds of IUI's
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
not at this time.
9
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
9
[Fertility Centers of Illinois is] such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean... She [nurse] is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Fertility Centers of Illinois.
I went to FCI River North but my doctor wasn’t listed in initially starting this review. Everyone at river north is amazing. It’s such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has the patience to listen and is not in a hurry to rush you out the door. She makes you feel she has time for you and remembers you and your situation. She is compassionate but very fair in her expectations so that we know the positives and negatives for each situation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni Zelikow )
Without her, this process would never be able to be executed so smoothly. She is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
As of date she has been very open about the process. She is able to explain the process in our terms to understand. We never felt rushed or left with unanswered questions. She even personally called to address questions we had sent to our nurse. She makes you feel important and not just a number.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She gives you time and doesn’t rush you until you have asked and received everything you need going forward.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I believe our process to be somewhat basic as I responded well to the stimulation medications. I am a translocation carrier so our process was to get as much embryos as we can to day 5 so we can send out to genetic testing.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
It’s still ongoing but we have some insurance to help but have some responsibilities ourselves. Right now we sit at out of pocket over $10k
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
10
One strength of the clinic [Fertility Ctr of IL] is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.... Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
One strength of the clinic is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
My doctor took the time to listen to my husband and I and handled us with empathy and care.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle Moore)
Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with. She has described to us what to expect in great detail and has handled us with respect and compassion.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
During my visits with Dr. Hirschfield-Cytron, she was very patient, professional and communicated very well what should be expected during the IVF procedure. My husband and I felt very comfortable talking with her and she handled us with compassion.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I would advice them to not be afraid to ask questions and to be prepared to receive honest and insightful feedback.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
At the moment, I'm at the beginning stages of the IVF treatment and am planning to start medications within the next thirty days for egg retrieval. My husband just completed the sperm freeze/preservation a few days ago. Dr. Hirschfield-Cytron explained that the medications I will be taking will help to prevent egg loss so that as many eggs as possible may be retrieved.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
As of today, my husband and I have spent approximately $800 for sperm preservation and clinical exams, however we were advised that an IVF cycle could cost a minimum of about $10,000.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The nurses [FCI - Chi] have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.... High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Fertility Centers of Illinois.
High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is so genuine and has fantastic bedside manner. In a time of turmoil he made me feel like I was his only patient. However you only see the Dr. during consults and during egg retrieval and embryo transfer otherwise you work with nurses and his staff.
Describe your experience with the nursing staff.
The nurses have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan truly is an amazing doctor and human. He isn't in this business for the money he is in it to make babies for people. He is totally committed to helping his patients make the best decisions to get the best outcome. He connects with people, my husband really loves him as well. He makes you feel at ease and that you are the only patient he has. He diagnosed me with diminished ovarian reserve, so approaching our second round of injections I had a better idea on egg count. During my prep for retrieval and IV he held my hand and told me he would take the outmost care of me. He put me at ease when I was worried that I wouldn't get any eggs, that is the type of doctor he is, the best beside manner I have ever received from any doctor regardless of discipline. The eggs didn't fertilize so he let us know of what the next protocol would look like, we talked about options and egg donors. He is very open no questions or suggestions of treatment are off the table. If anyone is going to get my husband and I a baby it will be Dr. Kaplan, he is the best at what he does! I have and will continue to recommend him to anyone experiencing fertility issues.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Be open to his suggestions and treatment plan he has been doing this for nearly 30 years, come in with questions as he is ready to answer whatever you throw at him and be as flexible as possible, not with the your end game of becoming a parent but with the steps along with way. It can get rocky and flexibility is key to keep your sanity.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
First protocol included estrogen and progesterone priming for one month, after that finished I stated injections. 300 IU Gonal F, 150 IU menopur, day 5 of injections I added ganirelix for another 4 days. I wasn’t responding well and naturally ovulated so cycle was cancelled. Cycle two, 300 IU Gonal F and 300 IU menopur 7 days, I was slow going again, he added in ganirelix for one day for day 8. Day 9 I took a trigger shot to mature the follicles for retrieval. I only had two eggs and neither made it through fertilization. Cycle 3 I haven’t started but we do testosterone priming to help produce more follicles for one month and will go back to the lower dosage of menopur at 150 IU and 300 IU Gonal F and potentially ganirelix again.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
$9050- IVf cycle monitoring, retrieval, fertilization with ICSI, one fresh transfer. Drugs were not included and that was about 10k.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan informed us max he will transfer is 2 and it’s case by case basis of 1 vs 2.
10
Doctor
Brian Kaplan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS, Other
5
The front desk staff [at Fertility Centers of Illinois] is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay...I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Other
5
Describe your experience with Fertility Centers of Illinois.
I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification. A boiling point was after I had gotten a denial mid-cycle while my hormones were all crazy where I was basically crying on the phone with the billing department about how they weren’t trying hard enough to get things covered. After I accused them of not trying to get things covered because they would get more money if I paid out of pocket, they transfered me to a supervisor who was miraculously able to call the insurance to get a peer-to-peer scheduled. In terms of the clinical staff, I like the main woman who does the ultrasounds, but her backup is a little clueless. The woman who draws the blood leaves bruises, but the backup persom is very good. The other backups seem to make me anxious. The front desk staff is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
I was assigned to a singular nurse (Stephanie) who handled all of my care. I could shoot her an email and she would respond back the same day or the next day. She was intimately involved with my care and did not seem to be constantly referencing records to decide what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She responded to emails pretty quickly, but often placed the blame on other people for why paperwork was not recorded correctly or why things hadn’t worked out like planned. Additionally I felt like she was relatively judgey of my personal life and made me jump through additional hoops when my personal life did not fit what she anticipated it would be.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has a lot of experience treating patients with PCOS and was fully equipped to handle my condition. My treatment plan appeared to take into account the PCOS and she took over my metformin treatment as well. It was a little challenging that she chose not to be the treating doctor for my hypothyroidism. My main Endocrinologist still had to order her own bloodwork and adjust medications. During the IVF cycle, when I was already being poked so many times, it was challenging to then have to be poked again separately for TSH/T4 tests. During consultation visits, Dr. Rodgers makes decisions very quickly. Sometimes I felt like she left me out of the decisions. The decisions were medically sound, but her thought process was not well explained. I was happy that she was the doctor on call for my first egg retrieval. It was comforting to know that she already knew me. I would have liked her to check back on me post-op before I left. She did call me a day later to give results. Her explainations about the eggs/embryos were a little misleading. Her words confused me and concerned me, although when i talked with the Embryologist from her office, they were able to describe things a lot better. Overall, I think Dr. Rodgers is a good doctor and has good follow through with her patients, but could work on improving her communication skills about the treatment.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers’ explainations are not the end-all. If you are confused, ask her supportig staff and they will offer more explainations.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
The first cycle included 21 days of Orthocyclen, then baseline ultrasound, then on the first day of my period I started with 2.5 MG Letrozole, 75 IU Menopur, and 225 IU Follistim. At the first ultrasound they upped the dose to 250 IU Follistim. Later it was upped to 300 IU Follistim and added Ganirelix. They explained that the increased Follistim would help the eggs get bigger. Monitoring was every other day at first, and then every day. Monitoring on the weekend is downtown at the River North office (over 1 hour away from the main clinic). 36 hours before the surgery I was instructed to take an IM shot of Pregnyl. After the surgery, they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$1700 for the cryopreservation and storage for 1 year. Additional years of storage are $500. Everything else was covered by insurance. Semen analysis (at the beginning) was $100.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor believes that only one embryo can be transfered at a time because it is already a high risk pregnancy. I have done IVF with Pre-Implantation Genetic Diagnosis for my BRCA1 mutation. She considers all PGD or PGS patients high risk and will not implant more than one at a time. Since I have depression, my therapist told me to ask if I could do two at a time (because it is anticipated that I will have post-partum depression), but Dr. Rodgers did not think this was possible.
6
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they [Fertility Ctr of IL - Lindenhurst] adjust my hormones to work around the days the Dr. is in the opperation room.... Very efficient. I was in and out normally in 15 to 20 mins.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they adjust my hormones to work around the days the Dr. is in the opperation room.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
When we have had failed cycles he always make sure I am aware of next steps by meeting in person or phone, if my time does not allow for an office visit. He is alway about making sure I know what his next step and thoughts are. He always reminds me that heis always available via email for any questions or concerns may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
They are amazing always kind and attentive to your needs. Always respond to my emails promtly.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very compasionate. He always make sure to explain every aspect of the process or procedure and includes some humor which breaks the tension and helps me feel more comfortable vs. crying. He always is reminding me that he is always just a email away. The is very knowledgeable in the field.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Don't be affraid to ask questions or reach out.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I already have a daughter about to turn three and I am in my mid 30s. Thus we started with femara, 1 cycle, BFN. Then tried 2 IUIs, with femara and tirgger of BFN. Then another cycle of femera prior to IVF procedure, to not waste a month. Then tried and antigonst protocol, got 16 follicles, 8 eggs, 6 mature, 3 started to develop all arrested prior to blast. Then tried flare protocal and 5 days in LH surged and cancled cycle. Current on day 11 of antigonist cycle. 375 follistim, 150 menopur, ganerelix.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very efficient. I was in and out normally in 15 to 20 mins.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I can only recall what I paid after insurance not actual rates
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Staff [FCI - High Pk] is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech.... They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.... Made an appointment for blood work via the patient portal and when I showed up I wasn’t in the computer for the day.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Describe your experience with Fertility Centers of Illinois.
Staff is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech. Dr Marut may be blunt and quick, but when combined with the office staff it’s a positive experience. They do their best to make you comfortable and help you in your journey
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Barely see the doctor at all. He randomly threw out that I have PCOS rather than straight up telling me. Dr Marut doesn’t exactly explain things clearly at times. I understand he has a lot of patients, but I would like to understand what is going on with my body. Hearing back from nurses isn’t always guaranteed either.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen)
Very pleasant disposition. They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Edward Marut at Fertility Centers of Illinois?
He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Ask a lot of questions otherwise you won’t find anything out
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
Currently we’re trying timed intercourse with fertility medication. It’s what our insurance pays for, so it’s where we’re starting. Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly. I have a history of ectopic pregnancy, so IVF would be ideal. Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Luckily all of our procedures have been covered by our insurance so far. We haven’t ventured into the self-pay yet
3
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
The financial coordinator [at FCI] is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH...My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved...I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
The financial coordinator is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH. Also retrievals at River North you need to stay on top of timing there as you are getting pushed around with many people and your doctor is most likely not there.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She does have great bedside manner and really cares for her patients.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She is good for the most part but I do need to keep on top of details and question potential mistakes at times. I think she care but on an overall basis she seems very overwhelmed and this is getting reflected in the quality and care of her work.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to convey critical information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us. The negatives are FCI does not prescribe HGH. You do have to be very vigilant in getting your concerns and information to everyone you work with.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Make sure you remind her of important details especially during the phone calls.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide. I retrieved 10 eggs, 8 fertilized and all 8 arrested by day 3 so no transfer. My second retrieval I did a lupron protocol with Gonal F & Menopur doses changing almost daily. I retrieved 11 eggs, 6 fertilized, and 1 embryo had to be frozen as my progesterone was too high for a fresh transfer. My third retrieval was lupron, 300 gonal F & 300 Menopur. I had 16 follicles going into retrieval and ended up ovulating during the procedure. 2 follicles were retrieved, 1 fertilized and I don't know yet if it makes it or not to be frozen. We found out during our second & third retrieval due to an ERA that I am pre-receptive by 12 hours so going forward I always have to freeze embryos.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am running around $12,000 per retrieval cycle which includes meds, monitoring & retrieval. I do have some insurance but no coverage for meds.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We have not transferred anything yet but we have discussed positives & negatives to both.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
I go [to FCI] for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff... $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs...I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
+ Read more
Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is Very clean, the staff is very polite and educated, when you have an appointment it’s rare you wait very long at all (which was always my biggest plus), their scheduling is very flexible. You’re treated like a person at FCI and not just a number like cattle call. I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Every time I meet with Dr Uhler, she remembers me! That’s my biggest plus with her. I’ve called her at 2am and in pain, and she was there at the ER to meet me that morning. I’ve been with her since 2011 completely self pay through 10 IUIs and 1 IVF, and she always given a self pay discount and always tried to help with meds when available. I’ve recommended friends to her, and she even asks about them when I see her. Great memory, big heart, and very kind.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie )
I could go on over the years how wonderful Debbie was. For 5 years she was my rock at FCI. Always polite, compassionate through the pain, and even when I cried, cried with me with big hugs. Couldn’t have been more of a cheerleader when I as released to my OB during pregnancy. I’m back trying for baby #2 and Debbie isn’t my nurse anymore due to a rearrangement in the alphabet split amongst the nursing staff.....I actually cried to find she wasn’t going to be my nurse again. But my new new Patricia is just as nice.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I began seeing her in 2011, after my OB at the time recommended me to her (her son was born through IVF with Dr Uhler). When I first met her, I realized she’s very honest and straight forward, I knew I could trust her immediately. In 2012 after my 7th IUI, I finally got pregnant. However it was an ectopic. I was given methotrexate to dissolve the pregnancy by my nurse at Dr Uhlers office....Dr Uhler was present and walked me through it all as hard as it was. 2 weeks later, the fetus still had not passed but was stuck in my tube. I was having the most horrible pains I had ever felt...I broke down and called Dr Uhler at 2AM. She actually answered and had informed me to go to the ER, but specifically to one where she had rights. I arrived and she had precalled to them I was coming, staff was awaiting with a wheelchair for me. She arrived shortly after, giving me the bad news that if the fetus doesn’t pass she will operate and remove one of my tubes. She gave me 24 hours in the hospital before surgery (mostly because I couldn’t bare for her to remove one of my tubes). On the 23rd hour the fetus finally passed. In hindsight I should have just had her remove the tube, that tube is fully blocked due to scar tissue now from the ectopic. In 2015 we got pregnant again via IUI, our first heart beat ultrasound....there was not a heartbeat. Another devestatimg blow, and she was there every step of the way to comfort us. We had been putting off IVF despite Dr Uhler urging us for at least 6 cycles.....we just couldn’t make the jump financially out of pocket. She knew best though, so we finally decided to do what she recommended. We decided to finance IVF (still paying for it), and began the cycle. Egg retrieval in Nov 2015. Freeze all due to hyper stimulation, embryo transfer in Feb 2016. Our son was born at 36 weeks due to severe preeclampsia. 2 weeks in the NICU. We have 5 embryos left and are back trying with Dr Uhler again for number two. She always remembers me, always wants to see photos, always asks about my best friend who I also recommended to see her for IVF (her son was born 7 months after mine with IVF with Dr Uhler). A couple hiccups bu she’s diligent in working with me to overcome them (polyps, D&C....I’ve been bleeding non stop fo 13 months so we have to stop that first), and then hopefully we get to start another cycle for our miracle baby #2! I would recommend her to anyone! She is very literal, very educating, and I always leave her office with a full understanding. She urges me to ask questions and know what’s going on with my body. I wouldn’t go elsewhere.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
She’s very black and white, no grey area. If you’re looking for sugar coating - she’s not the one for you.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
Clomid for 2 IUI cycles with trigger. Injectables for 8 IUI cycles with trigger and progesterone suppositories. IVF was birth control, estrogen, baby aspirin, progesterone oil & suppositories, lupron.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I go for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
$45K total to date. $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Other
10
They [Fertility Centers of Illinois- Highland Park] are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked...They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
+ Read more
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Centers of Illinois.
They are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses are absolutely amazing. Since the very first appointment they have made me feel so at ease. They answer all of my questions, get back to me same day with results, are very friendly and open and answer any stupid question I have. Dr Rodgers and her team of nurses have comforted me and soothed me in some of my darkest times through this process. I am so appreciative of them!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Million and Stephanie Crissie)
They are just as amazing as Dr Rodgers! They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
As stated previously, she is a miracle. When I walked into her office in April of 2017 I was so nervous. I had no idea what to expect. When I sat with her from the beginning she gave me lots of re-assurance. We went over in great detail mine and my husbands medical history and what our next steps were. Since the very beginning she has never pushed us into doing anything we didn’t want to do and she has always advocated for what we wanted. Almost a year later and I wouldn’t want anyone else as my doctor!
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Do your research. Research articles, new things being done, and don’t be afraid to ask questions. No question is stupid and that’s what they are there for. You got this.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Honestly, I couldn’t tell you. When we started with Dr Rodgers we had fertility coverage, so all I had to pay were deductibles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am not sure what her approach is.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
9
Strengths [for FCI-Chicago]- Easy to make appointments, positive interactions with all staff members, timely appointments, genera feeling that they know what they are doing! Weakness- Billing has been complicated at times, had to call after appointments were not submitted to my insurance, didn’t always receive responses when I called or emailed with questions. They switched billing systems and patients were not informed, I only found out after asking why I stopped receiving bills in the mail. All issues were eventually resolved.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Strengths- Easy to make appointments, positive interactions with all staff members, timely appointments, genera feeling that they know what they are doing! Weakness- Billing has been complicated at times, had to call after appointments were not submitted to my insurance, didn’t always receive responses when I called or emailed with questions. They switched billing systems and patients were not informed, I only found out after asking why I stopped receiving bills in the mail. All issues were eventually resolved.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
I have very limited direct interaction with the doctor outside of consultation appointments, but Dr. Sipe’s nurses have been helpful and responsive and in that case has made me feel more like a human than a number.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Liala Malke)
Most of my interaction was with Liala and she was always willing to explain results and answer my questions. She promptly called after appointments. When other nurses contacted me, I also had very positive interactions with them as well.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I felt at ease in our appointments and liked Dr. Sipe’s optimism. He was very up front about our odds and treatment steps moving forward. I wish we had a bit more direct interaction/communication with him.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Expect most communication to come from his nurses, not from Dr. Sipe himself.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
We have completed three IUI cycles under Dr. Sipe. I was prescribed 5 days of 50mg Clomid starting on day 3 of my cycle. After monitoring appts, I was I triggered with Novarelle HCG intramuscular injection. The IUI was performed the next morning. I came in one week after IUI for progesterone testing to confirm ovulation and two weeks later for pregnancy test. Same protocol each cycle, no successes.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
In total we’ve spent around $2,400 for initial testing, consult, and 3 IUI cycles.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I have not yet reached that stage of treatment.
8
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS, Tubal Blockage
6
They [staff at Fertility Centers of Illioins] were efficient and had a system. The staff is caring and dont pressure you about anything. They understand that this is such an emotionally overwhelming process and make you feel like you arent just a number. The buffalo grove office is great too but there is just something special about the team and environment at the highland park office...Nancy was amazing from making sure we understood before we left the office, to coordinating the meds to the specialty pharmacies, to taking my frantic anxiety ridden calls She was truly an amazing, compassionate, and patient nurse
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, PCOS, Tubal Blockage
6
Describe your experience with Fertility Centers of Illinois.
Amazing group at the highland park office which is where I did 90 percent of my testing. Honestly wish it was closer but i would travel to that office over and over again no problem. They were efficient and had a system. The staff is caring and dont pressure you about anything. They understand that this is such an emotionally overwhelming process and make you feel like you arent just a number. The buffalo grove office is great too but there is just something special about the team and environment at the highland park office.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
She was very kind, amazing bedside manner and honestly feels like she truly cares for her patients. Never once did I feel like just another patient. She centers her attention on you and never rushes
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Nancy)
Nancy was amazing from making sure we understood before we left the office, to coordinating the meds to the specialty pharmacies, to taking my frantic anxiety ridden calls She was truly an amazing, compassionate, and patient nurse
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr Allison Rodgers truly cares and is an amazing Dr. She lays it out there for you, generates a plan, and gets results!!! We had a couple set backs but she was reassuring and we knew what to expect and watch out for. Amazing bedside manner she treats you like she would her own family and she is a very skilled Dr. Best part was she let us know what was going on every step of the way and made sure we understood everything, which was extremely important to me.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I would choose her 100 times over. If you follow her instructions she will give you results
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Before we started treatment we did a saline sonogram and were not sure if my tubes had closed so she recommended IVF (which was my gut feeling for a successful pregnancy). She had me start taking metformin and ASA 81mg and a prenatal right away. We started injections (Novarel and maybe ganirelix?) as soon as my meds came in because I had PCOS. I would go in for bloodwork and ultrasounds 1 to 2 times a week at first and the hormones were not where they should be and the ultrasounds didnt show a lot of eggs growing. We ended up increasing the med dose two to three times and I believe maxing out on one. Because of gas in my colon the ultrasounds were hard to tell. We did about 3 weeks on 2 injectables to get my hormones/ Eggs up. And then an injection (follistem?) 24 hours before egg retrieval. The day before the egg retrieval I was put on a liquid diet and magnesium drink to hopefully help clear out. We went in early the next day and we were thinking maybe a couple eggs but my hormones were still low. Dr Rodgers wasnt the dr to do the retrieval it was another md at the Chicago facility. After the retrieval they had amazingly taken out 32 mature eggs!!!! They used ICSI for the sperm/egg connection (which I believe is their protocol). After the 5th day there was 18 eggs and we were to come in the day after for transfer. I was so sick after the retrieval we went in and I had gained 14 lbs in the 5 days. Free fluid in the abdomen. So we needed up canceling the transfer and Dr Rodgers came up with a game plan because of the OHSS. We waited a couple weeks and then started a frozen egg cycle. Using lupron and progesterone injections to get my uterus nice and fluffy. We transferred 1 embryo after the medicine and it was a success!
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Unexplained
10
I felt like I received personal treatment at the suburban location [Fertility Centers of Illinois]. Although it doesn't bother me, some might not like that your doctor might not be doing your transfer or retrieval depending. Also, nurses do the iuis. ... Staff were like friends and always rooting me on. ... [Nursing staff] Very efficient and on top of everything. Quick to get back to you with answers and results. Not warm and fuzzy but cares. ...
+ Read more
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
There are several locations and I think people feel lost in the shuffle at the main clinic in downtown chicago. I felt like I received personal treatment at the suburban location. Although it doesn't bother me, some might not like that your doctor might not be doing your transfer or retrieval depending. Also, nurses do the iuis. Dr Rodgers was also a infertility patient herself so I think this makes her a better doctor to get patients.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Staff were like friends and always rooting me on.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Very efficient and on top of everything. Quick to get back to you with answers and results. Not warm and fuzzy but cares.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
You don't see her at each appointment. Only for consultations and follow ups after treatments. I was ok with that, as the other nurses and doctors are more than competent. She doesn't explain a lot of why she's doing what she's doing so if you have questions you need to ask and she'll definitely answer. Her treatments are not the same for each person. She tailors treatments to each patient.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don't expect to see her at each appointment for blood work and ultra sounds.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Used estrogen priming and high dosages of stimulants. No birth control due to my age and not wanting to over suppress. No PGS as I have no history of miscarriages. Fresh transfer because I had few embryos. 1st cycle transferred 2 embryos fresh on day 5. Negative. 2nd cycle transferred 2 embryos fresh on day 5. Positive pregnancy test. Healthy baby girl born end of 2018.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I don't remember the total cost but I shopped around so I know they were competitively priced.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I did multiple embryo transfer due to my age and no pgs testing.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
28
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Very organized and personal. When I called in to schedule an appointment they [Fertility Centers of Illinois] knew who I was before I even stated my name. The front desk staff would address me by name and would always ask how my treatment plan is progressing. Kathy who does the Sonograms was amazing- she always answered all of my questions and really took her time. Our Nurse Michelle and Ahmad were great!
+ Read more
Age
28
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Very organized and personal. When I called in to schedule an appointment they knew who I was before I even stated my name. The front desk staff would address me by name and would always ask how my treatment plan is progressing. Kathy who does the Sonograms was amazing- she always answered all of my questions and really took her time. Our Nurse Michelle and Ahmad were great!
During treatment, were you treated like a number or a human with Asima Ahmad at Fertility Centers of Illinois?
Dr. Ahmad has the best bedside manner. She was very thorough in explaining all of the testing, options, and treatment plans. She made it feel like the planning was a collaborative effort and was always realistic with our expectations. She never made us feel like "just a number" and always stated she was our biggest cheerleader. She made us feel like she truly cared in helping us start our family.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
She was extremely caring- was amazing at follow up. She made us feel like she truly cared and was there for us. Always there to answer any questions or concerns.
How was your experience with Asima Ahmad at Fertility Centers of Illinois?
Dr. Ahmad was amazing to work with! She was caring, compassionate and truly made us feel like she was there to help us meet our end goal of starting a family. She was very thorough in explaining all testing, treatment options and her best recommendations. She took the time to listen to our concerns and was always more than willing to answer ALL of my (many) questions. She is personable and never once made us feel like we were just another patient or "number". She was a cheerleader for us throughout this process. I would 100% recommend Dr. Ahmad to anyone who is going through infertility- you are in good hands.
What's one piece of advice would you give a prospective patient of Asima Ahmad at Fertility Centers of Illinois?
Work with her- she is one of the best!
Describe the protocols Asima Ahmad used in your cycles at Fertility Centers of Illinois and their degree of success.
We did two IUI's one using Clomid the Second using Letrozle- both were unsuccessful. We did 1 egg retrieval which brought us 5 embryos and 1 successful fresh transfer- current pregnancy.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very efficient, well-oiled machine. Typically always on time and you were in and out in no time.
Describe the costs associated with your care under Asima Ahmad at Fertility Centers of Illinois.
Organized- we worked with an IVF and Insurance Coordinator
10
Doctor
Asima Ahmad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
28
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
8
Marni [nurse at Fertility Centers of Illinois] is exceptionally responsive and great at her job. She was reassuring when necessary and a great communicator...Pretty efficient, some waits were longer than others but usually moved pretty quick. You’re able to have monitoring from 645 am to around 12 which is pretty flexible...The clinic itself has a lot of perks. They have many locations, great facilities, are usually quick and are pretty responsive. The downside is sometimes communication regarding insurance and your payment schedule. They are flexible but everything seems to be due at once and it can be hard to tell what the payment schedule options are.
+ Read more
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
8
Describe your experience with Fertility Centers of Illinois.
The clinic itself has a lot of perks. They have many locations, great facilities, are usually quick and are pretty responsive. The downside is sometimes communication regarding insurance and your payment schedule. They are flexible but everything seems to be due at once and it can be hard to tell what the payment schedule options are.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
She did a great job of answering questions and handling the bad news. She was very warm and reassuring when we weren’t successful the first two times and I trusted that she made the right calls.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni is exceptionally responsive and great at her job. She was reassuring when necessary and a great communicator.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
She was extremely knowledgeable and understand of our position. With some male factor issues we felt like with our age and my good results we would have had a better outcome by now. We do feel like she has made the best treatment decisions but that we have been on the wrong side of biology. The only downside was that it’s hard to reach her directly and we had to schedule a separate consult to speak with her directly.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Be prepared to speak with the nurse often and ask your questions for her when you have her in person. Also she rotates among offices so be sure that she is available at your location before scheduling a procedure unless you’re okay with seeing someone else.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We were pretty straightforward in the initial cycle. She was careful not to over stimulate me. For the second we moved forward with an ERA test and strongly considered testing our embryos. We ultimately decided not to but we’re made aware of all of the options. We are in the two week wait of our third attempt with two embryos.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Pretty efficient, some waits were longer than others but usually moved pretty quick. You’re able to have monitoring from 645 am to around 12 which is pretty flexible.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I unfortunately have a high out of pocket max so we will end up paying around 7k and but they never do a procedure without coverage.
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We chose to place two embryos on our third attempt and were made aware of risks and downsides, we have been lucky with great quality embryos, are healthy, and have done pregenetic testing so we are holding off on PGS testing for now.
8
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Treatment
7 IVF, 7 Egg Freezing, 7 Embryo Freezing
Diagnosis
6
The clinic [FCI] staff is excellent. I feel a strong bond with Lynn, the receptionist, who is always invested in my success. However, there have been unnecessary delays in testing, communication, etc on the staff's part over the years..Failed to communicate with Genetic test facility, causing 3 month delay in treatment. Unable to get PGD results for over a month bc MD was on vacation and no one else relayed my results. Lost/misplaced embryos that were supposed to be in their lab but were sent to genetics lab instead... if I weren't a completely organized, educated, and on-top-of-it person, I would've slipped through the cracks.
+ Read more
Age
34 - 37
Treated
2015 - 2018
Success with this Doc
No
Race
European, Native American
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IVF, 7 Egg Freezing, 7 Embryo Freezing
Diagnosis
6
Describe your experience with Fertility Centers of Illinois.
The clinic staff is excellent. I feel a strong bond with Lynn, the receptionist, who is always invested in my success. However, there have been unnecessary delays in testing, communication, etc on the staff's part over the years. I had to be on top of all information so there weren't delays when MD is out of town and no one else knows what is going on.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
There were definitely times where there was little or no communication and, if I weren't a completely organized, educated, and on-top-of-it person, I would've slipped through the cracks. However, when I had setbacks, Dr. Sipe himself would call to discuss things with me and check on my emotional health.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Patricia)
I have had several nurse coordinators over the 3 years I have been going through IVF. Patricia is my latest nurse and by far the best. She really treats me like an individual and is both thorough and compassionate. She has kept me sane (as much as possible) during the more devastating portions of this process.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
  • Lost or damaged samples
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is kind, compassionate, personable, jovial. He was always available by phone or in person for discussions and would thoroughly explain processes and risks. I suppose I get frustrated that often the "reason" for my failures is only sited as "bad luck." I would prefer a scientific reason.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Be prepared to be on top of all information so you don't get delays when he is out of town and no one else knows what is going on. Be prepared to hound him and the office about tests and timelines.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
We tried agonist and antagonist protocols. Lupron, Menopur, Gonal-F, ganirelix/cetrutide, estrace, estrogen patches, and progesterone in oil. The last 5 retrievals were using the Schoyer protocol. Then FET after PGS and PGD because I am a carrier of Fragile X. There have been no measurable indications that either my husband or myself are "infertile," yet I still cannot get pregnant.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
I don't remember specifics. Things went through insurance.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He always advocated for single transfers, but when I had an option for 2 embryos to be transferred at one time, he went along with my wishes (after we went over all risks).
6
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
39 - 43
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Strengths are their staff. The staff is knowledgeable, know there job very well, and have great bedside manner. For example, my veins are really hard to find. With fertility treatments, blood is always being taken. I never had a problem with blood retrieval... FCI has great office hours. I didn't want anyone at work knowing what I was doing. The early morning appointments were best for me. However, there are some procedures that have to be done in the afternoon. I wish I could have done those early too, but I understand....I can't stress how caring everyone is from the front desk staff, to the ultrasound tech, to Dr. Nani. Sally Ann always returned calls and communicated clearly.
+ Read more
Age
39 - 43
Treated
2014 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Strengths are their staff. The staff is knowledgeable, know there job very well, and have great bedside manner. For example, my veins are really hard to find. With fertility treatments, blood is always being taken. I never had a problem with blood retrieval. That was one additional item I did NOT have to worry about. Weaknesses are also some of their strengths. FCI has great office hours. I didn't want anyone at work knowing what I was doing. The early morning appointments were best for me. However, there are some procedures that have to be done in the afternoon. I wish I could have done those early too, but I understand.
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
Dr. Nani explains the expectations. She is honest with you. Her bedside manner is really good. She doesn't make you feel less of a person because of any issue you may have with fertility. She is very intelligent.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Sally Ann)
The entire office is amazing. I can't stress how caring everyone is from the front desk staff, to the ultrasound tech, to Dr. Nani. Sally Ann always returned calls and communicated clearly. If I ever needed her she was there! We had a slight scare in the early stages and she made things happen to get me into the office.
How was your experience with Jane Nani at Fertility Centers of Illinois?
Dr. Nani sat down with us and went over all testing results. She said simply we had unexplained infertility. We made a game plan, when the game plan wasn't producing a result, we changed directions. She is knowledgeable and I trusted her with helping me and my husband.
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
Trust her, she knows what she is doing. She will do everything ethically allowed to help make a baby happen for you.
Describe the protocols Jane Nani used in your cycles at Fertility Centers of Illinois and their degree of success.
Since I had already been with one fertility doctor for just one treatment, she was able to take that into consideration and proceed with a different direction. Dr. Nani never felt like we had to start from scratch at her office. We proceeded with the IUI. After the third non successful IUI treatment she so no further need to keep up with this course of treatment. She is always aware of the cost of these treatments and what insurance will cover so we moved on to Invetro. The one IVF treatment we used worked the first time. The office was very specific amount the amount of eggs that can be transferred.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I was very happy with the monitoring appointments. The appointments worked around my work schedule. The monitoring appointments are very well run. The technician knows exactly what she is doing due to her experience and doesn't hold you there for anything unnecessary.
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
We were very lucky to run everything through our insurance. We were able to work on the IUI treatments. When we switched over to the IVF procedure, I knew we had $10,000 left in insurance so that was our final shot.
Describe Jane Nani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We transferred two embryos. Only one was successful. After the eggs had fertilized, the lab took a look at the quality and thought the two eggs were of good quality there was not a need for a third. Three is the max they would transfer to me. On our way to the transfer (3 day transfer), the office called and thought we could wait to do a 5 day. They allowed us to make the decision and we went with the 3 day transfer.
10
Doctor
Jane Nani
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
FCI is organized and well run. Wait times for bloodwork and ultrasound can be long because there are so many patients, so that can be frustrating. Their Michigan avenue embryo transfer facility is amazing - feels like a spa and is a very calming environment, much nicer than Highland Park... The nursing staff is great. You do work with a number of different nurses because there are the day-to-day nurses at FCI River North and then the IVF Nurses at Highland park, but all were compassionate and extremely responsive with answering questions via the portal
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is organized and well run. Wait times for bloodwork and ultrasound can be long because there are so many patients, so that can be frustrating. Their Michigan avenue embryo transfer facility is amazing - feels like a spa and is a very calming environment, much nicer than Highland Park
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I absolutely love Dr Kaplan - he treated me like a father would treat a daughter, with such care and compassion. He was incredibly kind, always patient and would answer all our questions. While he is an extremely busy Doctor with a lot of patients, I could always book a consult with him if we wanted to speak to him directly.
Describe your experience with the nursing staff.
The nursing staff is great. You do work with a number of different nurses because there are the day-to-day nurses at FCI River North and then the IVF Nurses at Highland park, but all were compassionate and extremely responsive with answering questions via the portal
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan has been an amazing Doctor to me. Although he has so many patients, when I am meeting with him he makes me feel like I am his only patient. He is compassionate, kind and understanding. He always made me feel safe and reassured during procedures. I knew that he was going to do everything he could to give us a baby, and he was always positive and reassuring even when we faced set backs
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Don't be put off by the size of FCI...yes it is a big clinic and the reception feels like a train station when you go in for bloodwork and ultrasounds, but the volume of patients gives the Doctors the best data to work with. You need to understand that you will be dealing with the nurses most of the time, but Dr Kaplan is always there for you and will always make time for you. He would phone me personally when news wasn't good, and gave me his direct email address when I was abroad so that I could keep him updated on my pregnancy
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I have high antral follicle count, so Dr Kaplan was careful with dosages - I was on Menopur and Gonal-F (150/day). For both egg retrievals I was at high risk for Hyperstimulation because I had so many eggs, so Dr Kaplan recommended not doing a fresh transfer both times to reduce risk. Also my progesterone levels were too high and so he was very cautious. He triggered me with Lupron the second time instead of HCG because of my high risk for hyperstim. The first retrieval I got 26 eggs, 21 fertilized, 6 made it to day 5. We did PGS and 2 of the 6 were normal. because i was only 34 at the time Dr Kaplan recommended transferring 1, which ended up as a blighted ovum. Second transfer was a chemical pregnancy. Given we had done PGS Dr Kaplan didnt know why both embryos had failed to develop, so as a precaution he sent me for extensive bloodwork checking for autoimmune issues, as well as a hysteroscopy to check my uterus. both were normal so we proceedeed with another retrieval. This time I got 20 eggs, 14 fertilized but only one survived to day 6 and was frozen. We did the transfer a month later, and I am happy to say I am pregnant with Twins!! The only embryo we had split and we're having 2 babies!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring was offered from early morning to 1pm so you could book a time slot that fitted your schedule. Depending on the day and time, you could breeze in and out in 15 min or be waiting over an hour if there were a lot of other patients there
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, but we paid for our last frozen embryo transfer so I know that is $2300 excluding monitoring which is another $1200
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Nursing staff [FCI - Chi] has been very friend when I am in clinic, and they also follow up very promptly. At times I catch errors in my protocol documentation, so think they could improve upon organization.... Waiting can be a bit long with so many patients, but I was usually in and out within 45-60 mins.... Strengths: Experience & accessibility - lots of reputable doctors in the clinic which is reassuring as they are constantly talking to one another.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
Strengths: Experience & accessibility - lots of reputable doctors in the clinic which is reassuring as they are constantly talking to one another. They also have a lot of locations around the Chicagoland area. Weakness: volume of patients - doesn't always feel like individualized care.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan has always been able to connect with my relatively quickly when things have not gone as planned. While he is sympathetic he is usually pretty quick in the conversation and wants to just jump ahead to plan next steps. Conversations are short and sweet.
Describe your experience with the nursing staff.
Nursing staff has been very friend when I am in clinic, and they also follow up very promptly. At times I catch errors in my protocol documentation, so think they could improve upon organization. I also think they could have a little more compassion for patients when cycles fail.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Strengths: Overall experience in the field - I know a lot of women who he has gotten pregnant. Flexible - Dr. Kaplan wants you to feel comfortable with your care, so he has always been open to my suggestions and ideas. I know some doctors who don't value patients opinions and brush them off. Weakness Availability - Its hard to seem him in person. He has a log of patients, so at times it can feel like you are just lost in the shuffle. Also you need to be really prepared for meetings when you do have them as it doesn't seem like he has taken the time to truly evaluate recent happenings.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Advocate for yourself, and trust your instinct, but also value his opinion. If he feels strongly about something he will typically tell you and its likely a good suggestion as he has been doing this for so long!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Egg retrieval was about 13 days of menepour, follistism, and ganarelix. I was on birth control for about 2 weeks prior to starting stim medication Frozen cycles: estrogen patches, lupron, PIO, doxycycline, & medrol (steriod). For future cycles I will be switching the protocol slightly by changing to estrogen shots, removing lupron from protocol, and adding lovenox after transfer.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Waiting can be a bit long with so many patients, but I was usually in and out within 45-60 mins.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Insurance covers up to 4 egg retrievals. We paid out of pocket for freezing & PGS which was about 6K. We also had to pay out of pocket for some other tests like an ERA biopsy, which was $800.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
His main objective is to help patients get one healthy baby. Twin pregnancies can be risky so he prefers to do one embryo when PGS tested.
8
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
I was always in touch with the two nurses [at Fertility Centers of Illinois] that work directly with doctor Hirschfield and the were always super helpful and knew me as a person and not a number...The IVF nurses always communicated with me, but they were not as responsive and there isn’t one assigned to your case...Friendly staff...Could significantly improve the financial department
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European, Latino
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
Describe your experience with Fertility Centers of Illinois.
Convenient location in the city Sometimes experienced long waits to get routinely check ups Friendly staff Could significantly improve the financial department, maybe add financial face to face consultations with the patients
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
The doctor Has two dedicated nurses and is always easy to reach any of them. If you need to talk to the doctor she always makes time to reach out and talk to you. She tailors my treatment to my specific situation.
Describe your experience with the nursing staff.
I was always in touch with the two nurses that work directly with doctor Hirschfield and the were always super helpful and knew me as a person and not a number The IVF nurses always communicated with me, but they were not as responsive and there isn’t one assigned to your case.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has always shown that she cares. She was always very knowledgeable and always took the time to explain in detail what my specific situation was. I didn’t feel like a number. She is very thorough when explaining the possibilities of success as well as failure. She always reached out to me after a main procedure to follow up with me on next steps to take. I haven’t been successful at conceiving yet, but I trust doctor Hirschfield and plan to continue trying under her care
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I you like people telling you the truth and the facts about your situation then she is the right doctor for you. She doesn’t try to sugar code of hold back anything from you. To me that was incredibly important.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
On my first round with her we tried adding micro dose Lupron and steroids to my treatment aside from Follistin and Menopur On my second round with her we tried Follistin and Menopur in different amounts and she adjusted them along the way plus ganirelix Aside from that she recommended I added DHEA, CQ10, and fish oil to my daily supplements to help increase egg health.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
Costs so far have been manageable, but our IVF rounds are covered by insurance
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No Comments
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Everyone [FCI - Lindenhurt] is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much....Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
+ Read more
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Organized, kind, patient, and even the receptionists get to know you by name. Everyone is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers and my nurse Amber personally contacted me frequently. They’ve met my first son. I feel like they truly care to help us grow our family, and as Dr. Rodgers has experienced infertility herself, I think it gives her the compassion and understanding that some other doctors may not necessarily have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber )
Very friendly, prompt, and easy to communicate with. We love that we can email and receive quick replys. Amber is amazing!
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is very open with her communication. She personally calls to speak with us, even after we have already spoken to our nurse. When we did our egg retrieval, she sounded so excited for us! She always answers any questions that we may have in great detail, and is always so kind.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Trust her! She really knows her stuff!!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
For fresh transfer we used agonist protocol. Can’t remember all of he drugs used that cycle, but I remember crinone, estrace, lupron, menupur. For our frozen cycle for baby number two, we are using lupron acetate, baby aspirin, minivelle, and progesterone in oil, and crinone if needed-as well as estrace as needed. I have PCOS, and my husband has low morphology, so we used ICSI. Our first fresh cycle resulted in our beautiful baby boy with one embryo transferred. We are in the middle of our frozen transfer now for baby number 2.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
With my insurance, embryo freezing, and spleen freezing, I think we paid a total of $5000 after insurance. We pay $500 annually for the frozen embryos and $500 for the frozen sperm.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers always asks what we are comfortable with, but always reminds us that the human body is made to safely carry one baby at a time
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
7
My clinic [FCI] was great at offering a clean and friendly environment to wait in. The rooms were well kept and the staff was usually friendly. I wish they were better at hours and helping me know who I can call if I had questions about medicine or side effected after clinic hours. I also feel like their receptionist staff could be a little more friendly and warm. ...I was not as fond of the nursing staff as I was the dr.'s at FCI. I often felt like they let have done this for so long that they often forgot I had never done this before. I was left confused and asking questions and not getting adequate answers. When I told my nurse that no one showed me how to administer my mediciation she circled a link for me to watch and said nothing.
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Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
7
Describe your experience with Fertility Centers of Illinois.
My clinic was great at offering a clean and friendly environment to wait in. The rooms were well kept and the staff was usually friendly. I wish they were better at hours and helping me know who I can call if I had questions about medicine or side effected after clinic hours. I also feel like their receptionist staff could be a little more friendly and warm. I am overall very pleased with them compared the fertility clinic i was at for my regular gynecology examine.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler was straight to the point when I had appointments with her. She did not sugarcoat anything, treated me like a human and did not give me false hope about what 'might' happen. She listened intently and also made sure I felt confident in her answers and plan. She made me feel like we would have a baby no matter what it took.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie Richicco)
I was not as fond of the nursing staff as I was the dr.'s at FCI. I often felt like they let have done this for so long that they often forgot I had never done this before. I was left confused and asking questions and not getting adequate answers. When I told my nurse that no one showed me how to administer my mediciation she circled a link for me to watch and said nothing. After I told her i still felt uncomfortable she seemed bothered by me asking for help. This nurse was NOT Nurse Debbie but another one that worked there. The receptionist was also cold and unwelcoming. However the phlebotomist was so sweet and caring and always had a smile on her face! My personal nurse was helpful until they switched me to a different one half way through my cycle due to some rearranging of patients.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Meike Uhler at Fertility Centers of Illinois?
Dr. Uhler may have cold hands but she has a warm heart. She always made sure I understood what was happening, what to expect and what to look forward to. She always explained the procedures and plans to me and did not hesitate to find a way to explain it to me if I was not understanding. She also did not sugar coat anything and gave me straight information when I asked.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Ask questions if anything confuses you or you don't understand. You are paying for a service and deserve the best quality service you can get.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
I was started on birth control as soon as my cycle started for two weeks. I cannot remember what they called the protocol we used but I did use Crinone gel every day HCG 10,000 units minivelle patches .1mg x2 Follistim pen I believe i injected 150IU daily Menopur 75IU ganirelix acetate 250MCG I stimmed for 10 days with follistim and menopur. After about 5 days we added ganirelix to the mix to help the follicles grow. I had about 10 follicles on each side. I triggered with HCG. I used the minivelle patches post Egg retervial and crinone gel along with PIO shots daily. We stopped the PIO after 12 weeks We ended up with a positive Beta number of 213 after our two week wait.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I went for monitoring appointments in the morning and if i remember correctly that is the only time they do it. It worked well with my schedule so I did not have difficult but i do recall seeing many women waiting in the waiting room for them to call their name. some techs were great and telling you how you were doing and some just left you in the dark until you got the call with the update later that day.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
I am not sure how to answer this. Every appointment we did not have a co-pay but would get billed by insurance. We had to pay for medications from a special pharmacy and appointments with dr. uhler we expensive.
Describe Meike Uhler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Uhler gave use all the pros/cons to transferring one egg or two. Because of my age, health and grade of the eggs she was comfortable with me transferring two embryos
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IUI, Donor Sperm
Diagnosis
0
The clinical staff [at Fertility Centers of Illinois] were always very nice and efficient. However the business practices of the office were horrible. I was charged for services and medication I didn't receive. I tried to get my records sent to another doctor's office for continuity of care because my insurance required it and they refused to send the records until I paid for them...I had to pay quite a bit of money to obtain my records, myself. Due to the unprofessional manner & delay to my treatment, I left the group.
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Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, Donor Sperm
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
The individuals were always friendly. However, the office was always so quiet and I think they over did the "compassion" to the point I felt ashamed to be going to the office. I never felt comfortable talking in the waiting room or even looking at another person. I felt I had to keep my head down and stay to myself. The clinical staff were always very nice and efficient. However the business practices of the office were horrible. I was charged for services and medication I didn't receive. I tried to get my records sent to another doctor's office for continuity of care because my insurance required it and they refused to send the records until I paid for them. This is not the standard of practice for continuity of care, being someone that has worked in the health information management field for 20 years. My insurance wouldn't cover anything until I had a second opinion. The 2nd doctor couldn't do anything without the records & the office would not send them the records. I had to pay quite a bit of money to obtain my records, myself. Due to the unprofessional manner & delay to my treatment, I left the group.
Describe your experience with the nursing staff.
The nursing staff was nice. I didn't deal with a specific nurse. The communication was truly lacking. I didn't know what was going to happen next after each appointment. I think, in part, that was because there wasn't just one individual I was dealing with.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs was a great doctor, but we rarely spoke out saw him. It was always his staff we would speak to or see. He was compassionate and understanding. He was very knowledgeable but sometimes felt he was arrogant and a bit condescending.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Get a second opinion.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I did 2 iui in 1 round. I was on clomid and 2 trigger shots the day before iui day 1. During the tww, I was on oral progesterone and estrogen that was inserted vaginally. It resulted in no pregnancy.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I was charged 3- $55 charges for calling a prescription into the pharmacy. One round of IUI - 2 treatments cost approx $1300.
2
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
36
Treated
2017
Success with this Doc
No
Treatment
4 IVF, 4 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
4
[Fertility Centers of Illinois] prescribed an adhesive patch knowing that I had a sensitivity to latex and adhesives. I have scars a year later. I was also allergic to medication taken vaginally and in my next order they gave me pills to insert vaginally. I had to call them and clarify that I could not take them, so they changed my medication to an injectable form. I understand it might be difficult to keep up with patients if there are so many. Also, it was difficult to set up appointments with the doctor. Sometimes when calling for an answer from any nurse, I wouldn't get a call back right away. I had to call a few times.
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Age
36
Treated
2017
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF, 4 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
4
Describe your experience with Fertility Centers of Illinois.
The staff is very nice and the office visits are v