Fertility Centers of Illinois

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Chicago
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Crystal Lake (closed)
5911 Northwest highway
Crystal Lake, IL 60014
815-356-7034
Glenview
3703 W. Lake Avenue
Glenview, IL 60026
847-998-8200
Highland Park
767 Park Avenue West
Highland Park, IL 60035
847-433-4400
Hoffman Estates
2260 West Higgins Road
Hoffman Estates, IL 60169
815-843-7034
Lindenhurst
2592 East Grand Avenue
Lindenhurst, IL 60046
847-356-0483
Oakbrook Terrace (closed)
1S224 Summit Avenue
Oakbrook Terrace, IL 60181
630-889-7900
Tinley Park
18210 South La Grange Road
Tinley Park, IL 60487
708-633-1999
Warrenville
28373 Davis Parkway
Warrenville, IL 60555
630-305-7576
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On a scale from 0-10, how likely are you to recommend Fertility Centers of Illinois to a friend?
Strongly recommend: 64%Neutral: 19%Don't recommend: 17%8.4
197 assessments
  • 64% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 17% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,816
Annual Cycles National Avg.
344
197 assessments
8
Age
32
Treated
2018
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
There are sometimes long wait times for scheduled appointments [at FCI-Chicago], but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
+ Read more
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
There are sometimes long wait times for scheduled appointments, but I believe that is because they never turn anyway away for their requested time. The front desk staff is great, as well as the staff who checks you out after an appointment. My financial coordinator, Victoria, under Dr. Kaplan was wonderful, though I think she is now working under a different practitioner.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Brian Kaplan is very kind and has great communication skills. He has the ability to "read the room" and understand what type of mood I am in and respond appropriately. He has listened to my family building goals, and makes me feel as though he understands and appreciates our situation.
Describe your experience with the nursing staff.
The one downside of Dr. Kaplan's staff is that it is a large group, and I never got to know one individual nurse well. They like everything to be communicated through the patient portal, and usually respond quickly. However, there were definitely a few times I was in panic mode and trying to call and talk to someone and couldn't get ANYONE on the phone. No one ever responds to any of my voicemails either, they just do not call you back.
What specific things went wrong at Fertility Centers of Illinois?
  • Scheduled the wrong procedure
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
As the second RE I have worked with, I appreciate Dr. Kaplan's expertise and communication skills. He makes me feel as if he genuinely cares about me and my treatment plan. He will listen to my questions, ideas, and opinions, and really take the time to consider all options. He has given me advice as a medical professional, but has let me make my own decisions regarding how many embryos to transfer, etc. He is kind and considerate, and understands that this is a frustrating and overwhelming processes.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He does keep a specific schedule for retrievals and transfers, so if you don't like the idea of your cycle being controlled to fit into a group schedule, he may not be the doctor for you. Do be sure to book consultations in advance as his schedule does fill up quickly! I've gotten in the habit of always booking a consultation for a week after any big news - ie. retrieval results, PGS results, beta pregnancy tests after transfer. That way I'm already on the schedule in case I need to see him! If you ask his scheduler, she will have him call you to discuss anything one-off as needed as well!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I did my first egg retrieval with Dr. Kaplan - we planned for a freeze all cycle to do PGS testing, which my husband and I were already planning on even before he recommended it. I was on the pill for only a few days after my last IUI failure, then stopped the pill to start stimming. We used Menopur 75 IU and Gonal F Redi-ject 300 G, then added in Ganirelix Acetate 250 once my follicles really got going. We did lower the amount of the Gonal F during the cycle as I had 28+ follicles responding. We ended up with 14 eggs retrieved, 9 were mature, 9 fertilized with ICSI, and 4 made it to day 4/6 freeze. Of those 4, 3 came back PGS normal which is great for being age 32! I was slightly disappointed in the number of eggs retrieved and the number of mature eggs, based on the fact we were measuring upwards of 28 follicles. Dr. Kaplan said if we did do another retrieval cycle in the future, he would likely adjust my medication and start me out slower, instead of starting at the "standard" and then pulling back. The first cycle always seems to be a bit of a trial to see how you respond and what the results are.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, so our costs were minimal. I did receive an estimate for an FET out of pocket for $3,500. The cost of ICSI was $500, assisted hatching was $500. PGS was partly through FCI and partly through a partner, but totaled around $4,000.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan follows the guidelines that for a patient under 35, especially with PGS tested embryos, his recommendation is a single embryo transfer. However, he did still give me the option to transfer multiple if I wanted to. After our first PGS normal FET resulted in a chemical pregnancy, I was keen to transfer our two remaining embryos to up our chances. Ultimately, my husband and I chose to only transfer one on our second transfer (just this week!) but Dr. Kaplan was willing to let me decide what was ultimately best for us.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS...The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
The hours are difficult to work with sometimes. Especially if you work full time. The clinic in Chicago where you go for procedures is large and impersonal, but the Glenview clinic is lovely from the nurses to doctors to receptionists
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda has a very warm bedside manner and always listened intently and answered all of my questions honestly and frankly. I felt he always knew me and my case in detail and I never felt ignored or pushed aside.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Laura Borgeson )
Laura is my saving grace. She has become a friend and one of my biggest supporters. She understands the struggle and is extremely compassionate and empathetic
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda is a wonderful doctor and is very passionate and knowledgeable about his practice. He spoke to me gently when I needed it and frankly when I asked technical questions. There were times I felt I had to push to be more aggressive with treatment but he always met me where I needed to be and was supportive of our decisions.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
If you have a question about further treatment/ other treatment ask about it and if you feel it is something you want to pursue, then push for it.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We had to do 3 IUIs with chlomid before moving to ivf. For our first round of IVF we did an antagonist protocol and retrieved 16 eggs. Dr. Rapisarda discovered my blocked tube during this cycle, which my old OB missed, and he helped me get it taken care of through surgery right away so we could get back on track. I had my left tube removed and they cleaned up my low grade endometriosis, as well. We ended up with 3 day 5 embryos-no PGS, all grades A/B. We transferred one embryo that was not successful and decided to do another egg retrieval before moving on. We did a similar protocol this time with higher doses to try to get better eggs. We retrieved 14 eggs with better development, but we still ended up with 3 day 5 embryos. We decided to do PGS with these and discovered only one normal embryo was created. I was diagnosed with poor egg quality and we are preparing for our next transfer after doing an ERA.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I have rear insurance so once I reached my deductible I was covered at 100% the first cycle with surgery cost us around $8,000. PGS ($3800) was not covered or my era ($2,000) overall after 3 medicated IUIs, 2 rounds of IVF with PGS, one surgery and 2 ERAs we have spent about $12,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
FCI in general pushes for single embryo transfer especially when all other factors looks favorable. Due to my poor egg quality we were not willing to lose more embryos if my body wasn’t responding so we agreed. However, Dr. Rapisarda would support transferring multiple embryos if They were not PGS
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency [by the nursing staff at Fertility Centers of Illinois]...Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually...Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
+ Read more
Age
26
Treated
2018
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The whole system utilized the same nursing staff seamlessly between each of the different locations. No matter which location we were to visit, the staff was completely up to date with our case. My only complaint would be regarding the parking options at the River North location. Street parking was our only option on a few occasions which would leave us walking a couple blocks to get to the clinic. It was well worth it though.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers experienced infertility first hand, and underwent IVF to have her daughter. I can see the pain in her eyes when I discuss my struggle thus far. After my egg retrieval, I experienced OHSS and Dr. Rodgers personally called to check on me. Upon arriving to my post retrieval consultation, she hugged my husband and I and took time to discuss our results, the next step, and any concerns we may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie)
Every question, every need, every concern my husband or I had was met with enthusiasm and urgency.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is compassionate, and focused. She tailors each treatment protocol based on the individual she is treating, and is first and foremost concerned with the wellbeing of her patients, both physically and mentally. She has acted as both doctor and therapist during our experience, and never rushes her appointments no matter how busy she is. She is honest, yet optimistic, which is critical for me as I tend to expect the worst. I wish I had found her sooner. She is a true blessing. I know that if we do not have a child out of this, Dr. Rodgers has truely given it everything she’s got.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Don’t hesitate. Go see her now. She will change your life!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I have a high ovarian reserve and my husbands sperm quality is wonderful. I just have severely blocked tubes which couldn’t be fixed via surgery. She began my dosage very low to try to prevent OHSS. I was on 75 unita of Menopur and 100 units of Gonal-F to start treatment. We slowly increased my dosage until my ovaries responded correctly. At retrevial we got 27 eggs, fertilized 20 with conventional insemination, and got 14 total embryos (8 1aa, 2 1ab, and 4 1bb). I ended up with OHSS so we had to put off transfer to be safe. We never expected this outcome.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments were always quick and efficient. I would arrive and be back in my car to leave within 10-15 minutes usually.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Insurance covered some of my expenses, however a retrieval cycle came to around $12,00
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Due to my age and quality of embryos, we have decided with Dr. Rodgers advice to transfer 1 embryo for our first transfer.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
44
Treated
2018
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Was barely ever dealing with the same nurse twice [at Fertility Centers of Illinois]. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.”
+ Read more
Age
44
Treated
2018
Success with this Doc
No
Race
European
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
0
Describe your experience with Fertility Centers of Illinois.
Best thing about it is close proximity to where I live. Otherwise it feels like a factory and they treat your body like a science experiment. The single women support group is nice but the psychologist on staff is terrible.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Was barely ever dealing with the same nurse twice. Felt rushed in her office. This place has at least 4 different waiting rooms it’s so big. My protocol seemed to be exactly like everyone else’s that I met, no matter out situation. I mentioned numerous times that my insurance covered only one cycle and this was my only shot at it. When I went for the follow up and she started talking about trial and error and the next protocol she’d try I reminded her I no longer had insurance coverage and she said “oh, I didn’t realize that.” Then she added more meds to the suggested protocol based on the fact I didn’t have endless free tries at this. FCI treats Illinois’ insurance mandate law like an atm machine. She made me feel super confident on my chances based on follicles count and hormone levels in “normal range” and “where they’d like to see them.” Only after did they say - “well, we meant normal for your age”
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: 2 part time people - Jessica and Marnie)
Super nice but they would only give you the information you needed that day. Each communicated in a different way. I have 4 differed Word versions of calendars. They have a new software system to deliver treatment plan and lab results and no one used it beyond initial baseline blood work
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She seems somewhat shy and uncomfortable talking to actual people and does so in a hunched over manner. I saw her for the initial consultation, saline sonogram, polypectomy, and then not again until after my negative beta. My original plan - based on her advice and estimates for success - was to do genetic screening and frozen transfer. When they only retrieved and two fertilized it took me stopping he process and asking whether it was better to transfer both now rather than risk losing them in screening process. Then they changed course but (after multiple pleading phone calls) still wouldn’t let me speak with a doctor. As a single person going through this it is very difficult to have no one to discuss options with- including your doctor. Ultimately did 3dau fresh transferand wasnt able to speak with a doctor about how many to transfer. Had my legs in the stirrups already and dying to urinate (they require full bladder for transfer) before I was finally able to talk to some young girl- no clue what her name or role was- about whether I should transfer 1 or 2
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Find another clinic entirely
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
There was no mention of supplements other than vitamin d and prenatal- and I specifically asked for information but was blown off. Found out later they do have a standard vitamin cocktail recommendation they include in ivf welcome folder but it was missing from mine. Was on 150 of Menopur daily plus 300 of gonal-f. Added cetrotide on appropriate days and then triggered with pregnyll. Only the day before trigger did they up dosage, then called me at work on trigger day to say take more final-f asap so I had to leave work unexpectedly midday in order to do so. Was on 2- .1 mg estrogen patches every two days and PIO 1 ml from the day they decided switch to fresh transfer. Had to scramble to get PIO and estrogen in time because hadn’t planned to do transfer yet and insurance company (Progyny) recommended writing to order until I needed it.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I don’t remember
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Ilyne [nurse at Fertility Centers of Illinois] is just the best. SOOO kind, patient, compassionate, and warm...nurses at the River North location often seem too busy to answer questions and respond to requests. I arrived once to a bloodwork-ultrasound appointment that I was told to make, only to have the technicians not able to find the orders for the appointment. Some nurses also only send your results and instructions through the Patient Portal online after the clinic hours so you cannot get a hold of anyone with questions.
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Fertility Centers of Illinois is great. The River North location is overwhelming and a bit of a "cattle call" but they do the best they can to take care of everyone. The locations in the suburbs couldn't be better however! So personal and caring.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was always warm and kind. Some of his nurses were unfriendly and treated me like a number, particularly those at the River North location. However, his nurses at the Highland Park location (where he does all of his retrievals and transfers) are FANTASTIC! So kind, so patient.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilyne)
Ilyne is just the best. SOOO kind, patient, compassionate, and warm.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan was warm and compassionate. He got "down to business" discussing our goals and his recommendations but I know he is highly recommended and in demand (based on recommendations from my gyno, friends, and the number of people in his waiting room) so our consultations were more brief than drawn out, but I never felt like he was rushing us.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Follow his recommendations. He's really good at what he does :) He recommended IVF to us at the start but insurance required that we complete 6 (yes 6!) IUIs first. And then I was too nervous to do our first a medication-assisted IUI so our first was unmedicated. Needless to say, the IUI resulted in a BFN, as did the following 6 (we did a 7th after having a polyp removed, per recommended from my gyno). We finally completed our first retrieval (18&gt;11&gt;5), got pregnant from our 3rd transfer and now have an amazing 15 month old little lady. We just completed a new retrieval this weekend (9&gt;4&gt;?) since we used all of our embryos last time around.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Retrieval: -OCP for about a week to align my cycle with his schedule -Simulation with Gonal-F 450 IU (about 3 or 4mL of fluid) every evening and Menopur 150 IU (1mL of fluid) every evening in the abdomen for a total of 12 days -Ovulation prevention with Ganirelix 250 (about 2 mL of fluid) every morning for a total of 8 days -Trigger shot with Pregnyl 1mL/10,000 usp at exactly 36 hours prior to scheduled retrieval -Infection prevention with a Z-pak, began at dinner the night before retrieval and continued for the following 4 days I don't recall all the medications for the transfer, BUT, my nurse told me yesterday that Kaplan has updated his protocol to only one form of progesterone (IM injection in oil only; not the most pleasant but you get used to it!), which is generic, and oral estrogen instead of the SUPER expensive estrogen patches, which are only available as a brand. This is SUCH great news since we have used all of our insurance coverage :(
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
I haven't received my bill for the retrieval yet. I'm not sure if my deductible has been met yet so I'm unsure what I will be responsible for. Up to this point, it's been about $275 for each monitoring appointment, which I've paid for with my FSA account.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Kaplan is patient and explains that his recommendations are based on the evidence to support successful live births and the health of the mother. That said, he was supportive of our decision to transfer only one embryo the first time, and 2 each of the second and third transfers.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2017 - 2018
Success with this Doc
?
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Dr Rodgers and her team of nurses and colleagues [at Fertility Center of Illinois] were amazing. They were with me every step of the way...She [nurse] was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
+ Read more
Age
Treated
2017 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
They were always so courteous and caring. They always made me feel like they were on my team. I was always able to get an appointment even if I had to go to a different location. They have so many locations.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses and colleagues were amazing. They were with me every step of the way. She held my hand the hold time. Every time I saw her she gave me a hug. They were hug that were needed, especially after every unsuccessful cycle. During every consultation she would say to me " let's get you a baby". She gave me courage to not give up when I wasn't sure what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She was so sweet with her southern accent. She was always there for me anytime. Especially when I freaked out about my meds. If she was not available I could always reach her by voicemail or email. If she was not available someone else always was. They have a great team of doctors and nurses. I never felt alone.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers had to go through fertility treatments herself so she knew what was going through. She was there for me the entire time. Any questions I had she answered, and I had a lot. I went through 7 IVF cycles. I came to Dr Rodger after my 2nd egg retrieval that did not make it to a transfer. I was told I had bad egg quality but we she was going to try her best to help me become a mother. We tried so many different protocols. After every unsuccessful cycle we had a consultation to review my results and how well my body reacted to the meds. Then we came up with a new plan for the next cycle. I loved her hugs and she was so caring. She always gave me the strength to continue to try another cycle. She wanted me to get pregnant just as much as I did. I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Just be open and honest about your wants and fears. Don't be afraid to ask questions.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I had so many different protocols that I can't remember them all. I was on several daily supplements to improve my egg quality plus a prenatal vitamin. My daily injections varied cycle by cycle based on how my body reacted to the previous cycles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I always did multiple embryo transfers due to my age and poor egg quality. I was terrified at first because how I going to take care of more multiple children at one time. Then I realized that everything was going to work out the way it was supposed to. I wanted to become a mother and I would accept any little blessing.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 IUI
Diagnosis
Unexplained
9
I like that they [FCI-Glenview] open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time... There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
I like that they open very early in the morning. I'm able to schedule majority of my ultrasound appointments and blood collection before I go to work. It works great with my work schedule. Only the doctor consultation and IUI are done during working hours. All of the staff are efficient and I'm able to get in and out of the office in great time.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
The clinic does seem like it churns women through it. But all of my experiences have been good. The nurses are excellent.
Describe your experience with the nursing staff.
There are different nurses. The ultrasound techs only perform the ultrasounds for monitoring. They've been very helpful, pointing out anything that was relevant. The nurses that take blood are always caring. I have bad veins and have had issues being poked, but they've done a much better job than other places I've been to. The doctor's nurse is the one who calls to follow up on blood results and ultrasounds. She was also the one to perform the IUI and met with me to go over how to administer my shots at the beginning of this all.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda seems very knowledgeable in the field. From day 1 he was very open to answering all of my questions and providing information. I never felt like I was being pushed into any specific treatments or tests. He maintains a professional manner without being too personal (which I personally don't like in doctors) and without also seeming cold.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Don't be afraid to ask hard questions.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We started the process with testing my husband's semen for analysis and getting bloodwork done on both of us. Since we had been trying to get pregnant for a couple years of trying, and with normal cycles and ovulation, the first couple months we monitored my cycles and bloodwork and ovulation. I also had ultrasounds done to look at any physical issues and saline ultrasound to verify that my tubes were clear. Genetic testing was also done on me to see if I was a carrier of any of the most common bad genes. Everything came back good. Once everything came back clear, the doctor recommended starting with IUI and Clomid. The cycle used OTC ovulation kit to predict ovulation, a trigger shot and a scheduled IUI. Monitoring using bloodwork was done to rest estrogen levels and progesterone levels. I was given Prometrium due to low progesterone levels post IUI. Two weeks later I had the pregnancy test bloodwork done and it came back positive but with low HCG levels. Follow up tests over the course of a couple weeks weren't looking good. It turned out to be an ectopic pregnancy. Since I was being monitored so closely, we caught it early. I was prescribed Methatrexate to end the pregnancy and was told that I wouldn't be able to try to get pregnant for 3 months due to possible birth defects from the medication. I was given that information in advance of taking the medication. My options were to take Methatrexate or remove my fallopian tube where the pregnancy was. We ended up waiting about 5 months before the next IUI. In the meantime I had bloodwork monitoring until the HCG levels came back down to 0 and another saline ultrasound to make sure my tubes were cleared following the ectopic pregnancy. Round #2 of IUI, the doctor switched it up to try Femara. It works similar to Clomid but in a different way. Starting this cycle, I was monitored more closely with more ultrasounds to track the size of the follicles. Also did a triggers shot with Ovidrel, IUI and Prometrium on the latter part of the cycle. Pregnancy test came back negative. Round #3 of IUI, we went with Letrozole. Ultrasound monitoring of follicle sizes, Ovidrel triggershot, IUI and progesterone again on the latter half. Once again, negative pregnancy test. After two rounds of no results with IUI, the doctor recommended going with FSH injectibles. I was injecting 75IU of Follistim daily for 3 days, had a checkup and was told to go 2 more days at 75IU. After the next appointment, I was instructed on 1 day of 75IU and 1 day 66IU. Following those days, I was told to trigger shot with Ovidrel that night and IUI the following 1.5 day. A few days following the IUI, I was put on Progesterone in Oil shots daily. Pregnancy test came back positive. The first appointment to measure heartbeat (6wk), I was told the heartbeat wasn't as strong as they wanted to to continue monitoring. At the 7wk appointment, there wasn't too much growth from 6wks and the heartbeat was still lower than they wanted. They also said the gestational sac was irregular in shape. A few days later I had some light spotting. I was able to get in the next day and still there was low heartbeat and not any measured growth. The doctor indicated that it didn't look like a healthy fetus. I as told I could continue progesterone shots and see what happens. I was still spotting this whole time. A few days later I decided to stop the progesterone shots. When I went in for an ultrasound a few days after that, there was no more heartbeat. I was given several options following this. 1) I could wait and let my body miscarry the fetus on it's own which could take several weeks. 2) I could have a D&C to remove the tissue but there would be risk of scarring that could cause problems getting pregnant down the road. Or 3) Take Misoprostal to induce 'labor' essentially. It causes the uterus to contract and release the fetal tissues. The doctor explained the side effects of the medication and what the process would be like. He also explained that there is a chance that my body wouldn't expel all of the tissue and I might still require a D&C. I decided to take the Misoprostal that following weekend. It took about 5-10 hours for major cramping to kick in. About 12 hours later I had bad cramping and felt a rush of liquid and tissue pass. I collected the tissue in a specimen cup since we were going to send it off for genetic testing. Cramping continued for another day or so but got a lot lighter. 1.5 days later, I passed some more tissue, saved it and dropped it off with the other sample at the doctor's office. Bleeding continued, similar to period bleeding, for another couple weeks. It was very light. I went in weekly for HCG level monitoring until it dropped to zero. The tissue specimens were sent for genetic testing. All of the tests they ran came back normal. Since miscarriages happen typically due to a genetic abnormality, the doctor wanted to run a few tests to check for possible other issues. I had bloodwork done for immune system sensitivity that could have caused the body to reject the fetus. I also had a uterine biopsy done to check for bacterial issues that could have caused it. And lastly a bacterial swab of the vaginal cavity to check for bacterial issues. All tests came back normal. Essentially the miscarriage is unexplainable. The doctor said it still could have been genetic but something rare that isn't tested for typically. They only test the most common issues. After my cycle came back, we waited 2 months of normal cycles before trying two more rounds of IUI with Follistim injections and Progesterone in Oil. Both resulted in no pregnancy. We are currently in a self-imposed wait before jumping into IVF. This was a decision we have made as a couple. The doctor didn't even mention anything to us about switching to IVF. We just feel it's time to move on from IUI. In the next month or so we'll go in for our IVF consultation and see where that all goes.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
I had some insurance coverage, mostly for ultrasounds and bloodwork. But the IUI and medication was not. For a Clomid IUI cycle, I paid $1,600 after insurance. For Femara IUI cycle, I paid $1,450 after insurance. The Follistim monitored IUI cycles were about $2,500-3,500 based on how much monitoring was required. An office visit consultation with the doctor was about $300.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We haven't had this conversation yet.
8
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
It [FCI] seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
Describe your experience with Fertility Centers of Illinois.
This is the only fertility clinic I've worked with, so I don't have anything to compare to. It seems fine, they have good success rates. Sometimes there are longer wait times before your appointment, but that doesn't really bother me as my work schedule is flexible. Most of the staff is friendly and helpful over the phone. They have an online portal where they (should) post all of your test results and ultrasound reports. There is some inconsistency in it's use, but when results are posted it's great to have that detail.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She didn't customize treatment towards me as an individual until after the 5th failed medicated IUI cycle when I was really upset and vocal about how upset I was. I was also misdiagnosed with elevated testosterone - when in fact it was my DHEAS levels which were elevated, and therefore I could have been treated under entirely different protocol.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jessica)
Jessica was great, her and I got along very well. There was one cycle where she gave me the wrong date for my IUI. We only realized it because I called with a completely unrelated question and someone looked at my chart and appointment schedule.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
We definitely had some communication issues. It wasn't that she didn't communicate with me - more that I felt I never got any real answers. Her responses to me always felt very textbook, like she was reading a script, and simply repeated the same information to me over and over again without really addressing my questions. I was also completely misdiagnosed. She diagnosed me with PCOS and told me this diagnosis was based on elevated testosterone levels and anovulation/irregular cycles. I had one natural pregnancy after my PCOS diagnosis but prior to starting clomid, which resulted in a missed miscarriage - but I knew I could get pregnant. After our 5th failed medicated IUI, I asked for all of my lab work so that I could go for a second and third opinion. At this time she finally suggested a slightly different protocol, stating it was due to my DHEAS levels. I was under her care for 9 months in total before I ever heard anything about DHEAS levels. When I went for my second and third opinions, both doctors agreed traditionally PCOS was a misleading diagnosis - Adrenal PCOS was more likely. My biggest problem was she didn't look at or address any of this until I basically yelled and was visibly frustrated during one of our consults. PCOS is an easy diagnosis to give someone who has irregular cycles - I don't feel she did her due diligence in reviewing my specific case or results. After our 4th failed IUI I asked if it was possible there was some sort of scarring or issue as a result of my previous D&C. I had done a saline ultrasound prior to my pregnancy during our initial testing/workup. I asked if maybe we should repeat that test, or if there was anything else to check for scar tissue or issues with my uterus. We did a repeat saline ultrasound and everything looked fine. My second doctor, without me even asking, immediately suggested a hysteroscopy to check for scarring from the D&C as well as investigate whether there may be a cause for my thinner lining. I had the hysteroscopy done and no scarring was found, but I did have a polyp removed. I'll always wonder whether that could have impacted our IUI cycles, and if I could have been pregnant 6 months sooner without resorting to IVF. We are currently undergoing IVF with my second doctor.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Be aggressive. You have to be your own advocate. Do your research, and stand up for yourself.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 3 months of clomid with IUI. I responded to the lowest dose of clomid each cycle with at least one dominant follicle. The 3rd cycle I had 2 dominant follicles. My husband's numbers were always good. My lining was on the thin side during each of these cycles - around 5-6 mm at time of trigger. We then did 3 months of Letrozole, which were a bit of a disaster. Dr. Hirshfeld said if clomid doesn't work in the first 3 tries we should try something else. My first round of letrozole I started on the lowest does and my follicle growth stalled around cycle day 15. Thankfully, rather than cancelling the cycle, she upped my dose - so I took 2 rounds of Letrozole during one cycle. I eventually had a dominant follicle and ovulated. The second round of Letrozole we started with a slightly higher dose, but the same exact thing happened again. That was my 5th failed medicated IUI. For the 6th (after I threw a fit) she added 2 mg dexamethosone with the highest dose of letrozole (I believe it was 7 mg). On CD 10 I had a big fat 20 mm follicle, but my estrogen was only at 70. I was told to trigger. That was my 6th failed medicated IUI. I switched to a new doctor, and moved to IVF. My husband and I felt exhausted, frustrated, defeated, and were sick and tired of wasting time.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
I did have insurance coverage for all of my treatment. I believe without insurance, each ultrasound would have been something like $300.
0
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Amber [nurse at Fertility Centers of Illinois] is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification...Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with Fertility Centers of Illinois.
I saw Dr. Rodgers at the Highland Park Clinic, but I live in the city so I would go to the Chicago location for most of my monitoring appointments. Dr. Rodgers also typically works one day a week at the Chicago location so she would see me there occasionally when it was convenient as well. Highland Park is much smaller and has a much more personal feel so you feel like less of a number. The staff is very friendly. The Chicago location is convenient and has very flexible hours, but is huge and seems to crank patients in and out. It is a less “cozy” environment. Overall, I wouldn’t say I like one or the other better because I didn’t mind the anonymity of the Chicago location. It just depends on preference.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always called with any negative pregnancy test to discuss next steps. She was very easy to reach by email and would call to discuss questions over the phone if anything needed clarification. She was very compassionate and seemed personally invested in every case.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is great! She is compassionate and also very good at her job. She always explained things thoroughly and was easy to reach if I ever needed clarification.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers was so easy to work with. She is confident and extremely knowledgeable. She is up front and honest about prognosis, while also being caring and compassionate. If you do IUI before moving to IVF, you rarely see Dr. Rodgers because the nursing staff perform the inseminations, but she always calls with pregnancy results and to discuss next steps. Once IVF begins, there is frequent phone calls and appointments with her. I never felt like a number.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
I think you can trust Dr. Rodgers. She is knowledgeable and up to date on evidence based research. Don’t be afraid to reach out to her and ask questions because she is very responsive.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I started out with three IUI’s with 150mg of Letrazole. None were successful because Dr. Rodgers believes I have endometriosis that might be interfering with the egg being able to travel through my fallopian tubes. She did not want to do injectables with IUI because I have PCOS and would be at risk for producing too many eggs. We moved to IVF after the three failed IUI’s. I was on birth control for three weeks to suppress my ovaries, then was prescribed an antagonist protocol, including approximately 10 days of Gonal-F and Menopur shots. After careful monitoring my Gonal-F was decreased because my ovaries were responding very well to the medication and there was concern for OHSS. My HCG trigger was decreased to 5,000iu instead of 10,000 to prevent OHSS. During retrieval, they were able to get 29 eggs, 21 of which were mature. We were concerned about having leftover embryos so we only fertilized 8 eggs with ICSI, and froze the other 13 eggs. We wound up with 4 beautiful embryos! Three are graded 1AA and the fourth is 1AB. We did a fresh transfer with one of the 1AA embryos and it worked! I am now 16 weeks pregnant. I want to say that with the number of eggs that were retrieved my risk of OHSS was pretty high, but Dr. Rodgers was so careful with my medications and monitored me so closely that I had a picture perfect recovery and was able to do a fresh transfer. Dr. Rodgers educated me really well on the symptoms of OHSS and helpful tips to prevent it. She also called me several times after the retrieval to check on me. I could not have imagined IVF going any better than it did.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Luckily in IL it is mandated for insurance companies to cover fertility treatments, though we have a pretty high out of pocket max. Our IUI’s each cost around $500. IVF cost $3,600 after insurance and then an additional $1,200 for embryo freezing because insurance did not cover that. My medications we mostly covered.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers recommended a single embryo transfer due to my age and the high quality of our embryos. She said the chance of implantation of one embryo was very high and the goal is to produce one healthy baby. She went over this with us in detail so there were no questions come transfer day.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
The clinic [Fertility Centers of IL-Glenview] was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. ... If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
+ Read more
Age
29
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
The clinic was very welcoming, the front desk staff were very professional and friendly, and the clinic was very clean and put together. We also met with a financial advisor, which is great that they have that, because lets be real.. who can afford to pay for IVF out of pocket. We truly have nothing but good things to say about this clinic so far! I hope it all works out for us here.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
When going to see Dr. R we were nervous, anxious, and hoping for the best. He exceeded my expectations. He spent as much time with us as we needed him to, in our first initial consultation appointment. He went over everything about my condition with me, he let me know how each procedure works, and truly made us feel he was willing to do what it takes to get us our baby.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Dianna)
the nurse that was assigned to us is awesome. I love that we have our own nurse for any questions or concerns. If I have any questions I email her, and she always responds in a very timely matter.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
My husband and I were very pleased when leaving and felt a big weight was lifted off of our shoulders. We were coming from a clinic where all 3 rounds of treatment didn't work and we were just very down about it all. Dr. R made us feel like there was hope again and he would do everything he could to help us.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Make sure to ask any questions you need to.. no question is a dumb one and he doesn't make you feel like you're being a burden or taking up too much of his time.
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
We are just starting with Dr. R - we are starting the IVF treatments the week of 03/12/18. at my previous clinic I did 3 rounds of IUI's
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
If we are qualified to do the Invocell IVF - $8,500-10,000 If we are doing the normal IVF - anywhere from 14,000-16,000
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
not at this time.
9
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IVF
Diagnosis
9
[Fertility Centers of Illinois is] such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean... She [nurse] is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
9
Describe your experience with Fertility Centers of Illinois.
I went to FCI River North but my doctor wasn’t listed in initially starting this review. Everyone at river north is amazing. It’s such a calm place. The staff is friendly and very efficient in getting you on time for your appointment. It’s hard to navigate which waiting room you need to go in as there is like 3 different ones. A little direction on the walls would be helpful so we don’t feel so lost. The front bathroom is always busy and not so clean.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has the patience to listen and is not in a hurry to rush you out the door. She makes you feel she has time for you and remembers you and your situation. She is compassionate but very fair in her expectations so that we know the positives and negatives for each situation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni Zelikow )
Without her, this process would never be able to be executed so smoothly. She is always available and quick to respond to the smallest question. The patience and care were so genuine that you felt like you were family. She truly is keeping this process going and always keeping me informed.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
As of date she has been very open about the process. She is able to explain the process in our terms to understand. We never felt rushed or left with unanswered questions. She even personally called to address questions we had sent to our nurse. She makes you feel important and not just a number.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She gives you time and doesn’t rush you until you have asked and received everything you need going forward.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I believe our process to be somewhat basic as I responded well to the stimulation medications. I am a translocation carrier so our process was to get as much embryos as we can to day 5 so we can send out to genetic testing.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
It’s still ongoing but we have some insurance to help but have some responsibilities ourselves. Right now we sit at out of pocket over $10k
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Treatment
IVF
Diagnosis
10
One strength of the clinic [Fertility Ctr of IL] is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.... Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with.
+ Read more
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
One strength of the clinic is that it is staffed with knowledgeable and professional staff. Another strength is that they offer options to help finance treatments and the location is fairly easy to find. They require psychological counseling which is very helpful as the whole process of IVF treatments can be very stressful. I really can't think of any weaknesses at the moment.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
My doctor took the time to listen to my husband and I and handled us with empathy and care.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle Moore)
Michelle has been great with us as well. She communicates with us well and is also very pleasant to work with. She has described to us what to expect in great detail and has handled us with respect and compassion.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
During my visits with Dr. Hirschfield-Cytron, she was very patient, professional and communicated very well what should be expected during the IVF procedure. My husband and I felt very comfortable talking with her and she handled us with compassion.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I would advice them to not be afraid to ask questions and to be prepared to receive honest and insightful feedback.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
At the moment, I'm at the beginning stages of the IVF treatment and am planning to start medications within the next thirty days for egg retrieval. My husband just completed the sperm freeze/preservation a few days ago. Dr. Hirschfield-Cytron explained that the medications I will be taking will help to prevent egg loss so that as many eggs as possible may be retrieved.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
As of today, my husband and I have spent approximately $800 for sperm preservation and clinical exams, however we were advised that an IVF cycle could cost a minimum of about $10,000.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Tinley Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The nurses [FCI - Chi] have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.... High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
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Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Fertility Centers of Illinois.
High ranking doctors, however you are more of a number when not directly dealing with the doctor. If you want hand holding from all the nurses you would believe this is a weakness. If you can be in charge of your own care and ask questions and want results, this clinic would get high rankings. If you need hand holding this clinic lacks in that category.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan is so genuine and has fantastic bedside manner. In a time of turmoil he made me feel like I was his only patient. However you only see the Dr. during consults and during egg retrieval and embryo transfer otherwise you work with nurses and his staff.
Describe your experience with the nursing staff.
The nurses have a lot of patients, they aren’t super personable. They provide you numbers and next plan that doctor wants to go forward with. They are very quick to respond to emails.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan truly is an amazing doctor and human. He isn't in this business for the money he is in it to make babies for people. He is totally committed to helping his patients make the best decisions to get the best outcome. He connects with people, my husband really loves him as well. He makes you feel at ease and that you are the only patient he has. He diagnosed me with diminished ovarian reserve, so approaching our second round of injections I had a better idea on egg count. During my prep for retrieval and IV he held my hand and told me he would take the outmost care of me. He put me at ease when I was worried that I wouldn't get any eggs, that is the type of doctor he is, the best beside manner I have ever received from any doctor regardless of discipline. The eggs didn't fertilize so he let us know of what the next protocol would look like, we talked about options and egg donors. He is very open no questions or suggestions of treatment are off the table. If anyone is going to get my husband and I a baby it will be Dr. Kaplan, he is the best at what he does! I have and will continue to recommend him to anyone experiencing fertility issues.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Be open to his suggestions and treatment plan he has been doing this for nearly 30 years, come in with questions as he is ready to answer whatever you throw at him and be as flexible as possible, not with the your end game of becoming a parent but with the steps along with way. It can get rocky and flexibility is key to keep your sanity.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
First protocol included estrogen and progesterone priming for one month, after that finished I stated injections. 300 IU Gonal F, 150 IU menopur, day 5 of injections I added ganirelix for another 4 days. I wasn’t responding well and naturally ovulated so cycle was cancelled. Cycle two, 300 IU Gonal F and 300 IU menopur 7 days, I was slow going again, he added in ganirelix for one day for day 8. Day 9 I took a trigger shot to mature the follicles for retrieval. I only had two eggs and neither made it through fertilization. Cycle 3 I haven’t started but we do testosterone priming to help produce more follicles for one month and will go back to the lower dosage of menopur at 150 IU and 300 IU Gonal F and potentially ganirelix again.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
$9050- IVf cycle monitoring, retrieval, fertilization with ICSI, one fresh transfer. Drugs were not included and that was about 10k.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan informed us max he will transfer is 2 and it’s case by case basis of 1 vs 2.
10
Doctor
Brian Kaplan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS, Other
5
The front desk staff [at Fertility Centers of Illinois] is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay...I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification.
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Age
24 - 25
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Other
5
Describe your experience with Fertility Centers of Illinois.
I felt like the clinic did not make good effort to get things covered by insuance. My insurance plan was eventually willing to cover everything, but it ended up requiring me to put in my own pre-certification. A boiling point was after I had gotten a denial mid-cycle while my hormones were all crazy where I was basically crying on the phone with the billing department about how they weren’t trying hard enough to get things covered. After I accused them of not trying to get things covered because they would get more money if I paid out of pocket, they transfered me to a supervisor who was miraculously able to call the insurance to get a peer-to-peer scheduled. In terms of the clinical staff, I like the main woman who does the ultrasounds, but her backup is a little clueless. The woman who draws the blood leaves bruises, but the backup persom is very good. The other backups seem to make me anxious. The front desk staff is sort of aloof. The wait time is always 20-30 minutes, even if it’s just a blood draw!! It doesn’t matter if you are early or late, the wait is always there. Don’t get anxious about it, that’s just how it is. Overall, the clinic itself is not my favorite. If I felt like it was possible to switch, I might, but I like the doctor enough that I will stay.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
I was assigned to a singular nurse (Stephanie) who handled all of my care. I could shoot her an email and she would respond back the same day or the next day. She was intimately involved with my care and did not seem to be constantly referencing records to decide what to do next.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She responded to emails pretty quickly, but often placed the blame on other people for why paperwork was not recorded correctly or why things hadn’t worked out like planned. Additionally I felt like she was relatively judgey of my personal life and made me jump through additional hoops when my personal life did not fit what she anticipated it would be.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has a lot of experience treating patients with PCOS and was fully equipped to handle my condition. My treatment plan appeared to take into account the PCOS and she took over my metformin treatment as well. It was a little challenging that she chose not to be the treating doctor for my hypothyroidism. My main Endocrinologist still had to order her own bloodwork and adjust medications. During the IVF cycle, when I was already being poked so many times, it was challenging to then have to be poked again separately for TSH/T4 tests. During consultation visits, Dr. Rodgers makes decisions very quickly. Sometimes I felt like she left me out of the decisions. The decisions were medically sound, but her thought process was not well explained. I was happy that she was the doctor on call for my first egg retrieval. It was comforting to know that she already knew me. I would have liked her to check back on me post-op before I left. She did call me a day later to give results. Her explainations about the eggs/embryos were a little misleading. Her words confused me and concerned me, although when i talked with the Embryologist from her office, they were able to describe things a lot better. Overall, I think Dr. Rodgers is a good doctor and has good follow through with her patients, but could work on improving her communication skills about the treatment.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers’ explainations are not the end-all. If you are confused, ask her supportig staff and they will offer more explainations.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
The first cycle included 21 days of Orthocyclen, then baseline ultrasound, then on the first day of my period I started with 2.5 MG Letrozole, 75 IU Menopur, and 225 IU Follistim. At the first ultrasound they upped the dose to 250 IU Follistim. Later it was upped to 300 IU Follistim and added Ganirelix. They explained that the increased Follistim would help the eggs get bigger. Monitoring was every other day at first, and then every day. Monitoring on the weekend is downtown at the River North office (over 1 hour away from the main clinic). 36 hours before the surgery I was instructed to take an IM shot of Pregnyl. After the surgery, they told me that the eggs were “granular” because they had given me too much medication too fast. Basically they told me that the eggs were low quality because I’d been cooked on high. I am about to start the second round and they have adjusted my dosage. This second round I will have 150 IU Menopur and will start at 175 IU Follistim. It is anticipated that the cycle will last slightly longer.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
$1700 for the cryopreservation and storage for 1 year. Additional years of storage are $500. Everything else was covered by insurance. Semen analysis (at the beginning) was $100.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor believes that only one embryo can be transfered at a time because it is already a high risk pregnancy. I have done IVF with Pre-Implantation Genetic Diagnosis for my BRCA1 mutation. She considers all PGD or PGS patients high risk and will not implant more than one at a time. Since I have depression, my therapist told me to ask if I could do two at a time (because it is anticipated that I will have post-partum depression), but Dr. Rodgers did not think this was possible.
6
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they [Fertility Ctr of IL - Lindenhurst] adjust my hormones to work around the days the Dr. is in the opperation room.... Very efficient. I was in and out normally in 15 to 20 mins.
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Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
My only complaint is sometimes I feel there is a disconnect when your in a IVF cycle as you work with a different team to manager you rmeds and cycle. The onl other weekness I see is that my Dr. only has certain days in the hosptial to complete the procedures so I feel they adjust my hormones to work around the days the Dr. is in the opperation room.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
When we have had failed cycles he always make sure I am aware of next steps by meeting in person or phone, if my time does not allow for an office visit. He is alway about making sure I know what his next step and thoughts are. He always reminds me that heis always available via email for any questions or concerns may have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Helen)
They are amazing always kind and attentive to your needs. Always respond to my emails promtly.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
He is very compasionate. He always make sure to explain every aspect of the process or procedure and includes some humor which breaks the tension and helps me feel more comfortable vs. crying. He always is reminding me that he is always just a email away. The is very knowledgeable in the field.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Don't be affraid to ask questions or reach out.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I already have a daughter about to turn three and I am in my mid 30s. Thus we started with femara, 1 cycle, BFN. Then tried 2 IUIs, with femara and tirgger of BFN. Then another cycle of femera prior to IVF procedure, to not waste a month. Then tried and antigonst protocol, got 16 follicles, 8 eggs, 6 mature, 3 started to develop all arrested prior to blast. Then tried flare protocal and 5 days in LH surged and cancled cycle. Current on day 11 of antigonist cycle. 375 follistim, 150 menopur, ganerelix.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very efficient. I was in and out normally in 15 to 20 mins.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I can only recall what I paid after insurance not actual rates
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Staff [FCI - High Pk] is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech.... They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.... Made an appointment for blood work via the patient portal and when I showed up I wasn’t in the computer for the day.
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Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS
6
Describe your experience with Fertility Centers of Illinois.
Staff is super friendly and try to help you the best they can. You may not see the doctor or nurse much, but become great friends with lab tech and ultrasound tech. Dr Marut may be blunt and quick, but when combined with the office staff it’s a positive experience. They do their best to make you comfortable and help you in your journey
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Barely see the doctor at all. He randomly threw out that I have PCOS rather than straight up telling me. Dr Marut doesn’t exactly explain things clearly at times. I understand he has a lot of patients, but I would like to understand what is going on with my body. Hearing back from nurses isn’t always guaranteed either.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen)
Very pleasant disposition. They have a hard time understanding our insurance at times and scheduling can be a bit of a mess. They’re really great in person, but need some work on the phone and email front.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Edward Marut at Fertility Centers of Illinois?
He’s very quick with his appointments, doesn’t explain things very well. I usually leave more confused than when I went in. Bedside manner is very up and down. Muttered a bunch of stuff during an ultrasound and never told me what he said.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Ask a lot of questions otherwise you won’t find anything out
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
Currently we’re trying timed intercourse with fertility medication. It’s what our insurance pays for, so it’s where we’re starting. Dr Marut would have preferred to go straight to IUI, but we wanted to start slowly. I have a history of ectopic pregnancy, so IVF would be ideal. Dr Marut is having me take Letrozole, ovidrel and endometrin for the cycle. Trying to stimulate egg growth and ovulation
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Luckily all of our procedures have been covered by our insurance so far. We haven’t ventured into the self-pay yet
3
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
The financial coordinator [at FCI] is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH...My third egg retrieval I was not told I ovulated on the table and had only 2 eggs retrieved...I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
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Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with Fertility Centers of Illinois.
The financial coordinator is very good with communication and responding. The billing department is sloppy and you don't get good statements especially if you have anything prepaid with them. The clinic does not use HGH. Also retrievals at River North you need to stay on top of timing there as you are getting pushed around with many people and your doctor is most likely not there.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
In the beginning I was more of a number but as time & problems have gone on I feel like I am getting treated more like a human. She does have great bedside manner and really cares for her patients.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Crissie)
She is good for the most part but I do need to keep on top of details and question potential mistakes at times. I think she care but on an overall basis she seems very overwhelmed and this is getting reflected in the quality and care of her work.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to convey critical information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
She has been a great doctor for me. I know she cares and tries her best. We have had many setbacks and she is willing to fight with us. The negatives are FCI does not prescribe HGH. You do have to be very vigilant in getting your concerns and information to everyone you work with.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Make sure you remind her of important details especially during the phone calls.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
First retrieval was an antagonist protocol with 300 Gonal F & 300 Menopur along with Cetrotide. I retrieved 10 eggs, 8 fertilized and all 8 arrested by day 3 so no transfer. My second retrieval I did a lupron protocol with Gonal F & Menopur doses changing almost daily. I retrieved 11 eggs, 6 fertilized, and 1 embryo had to be frozen as my progesterone was too high for a fresh transfer. My third retrieval was lupron, 300 gonal F & 300 Menopur. I had 16 follicles going into retrieval and ended up ovulating during the procedure. 2 follicles were retrieved, 1 fertilized and I don't know yet if it makes it or not to be frozen. We found out during our second & third retrieval due to an ERA that I am pre-receptive by 12 hours so going forward I always have to freeze embryos.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I could always get an appointment time that was convenient. Some days you are in and out and others they are backed up.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am running around $12,000 per retrieval cycle which includes meds, monitoring & retrieval. I do have some insurance but no coverage for meds.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We have not transferred anything yet but we have discussed positives & negatives to both.
8
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Buffalo Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
I go [to FCI] for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff... $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs...I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
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Age
30 - 37
Treated
2011 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is Very clean, the staff is very polite and educated, when you have an appointment it’s rare you wait very long at all (which was always my biggest plus), their scheduling is very flexible. You’re treated like a person at FCI and not just a number like cattle call. I love the Hinsdale and Warrenville locations (even downtown Chicago location is not terrible but not my prefferred). Dr Uhler is what you go for though in my eyes.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
Every time I meet with Dr Uhler, she remembers me! That’s my biggest plus with her. I’ve called her at 2am and in pain, and she was there at the ER to meet me that morning. I’ve been with her since 2011 completely self pay through 10 IUIs and 1 IVF, and she always given a self pay discount and always tried to help with meds when available. I’ve recommended friends to her, and she even asks about them when I see her. Great memory, big heart, and very kind.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Debbie )
I could go on over the years how wonderful Debbie was. For 5 years she was my rock at FCI. Always polite, compassionate through the pain, and even when I cried, cried with me with big hugs. Couldn’t have been more of a cheerleader when I as released to my OB during pregnancy. I’m back trying for baby #2 and Debbie isn’t my nurse anymore due to a rearrangement in the alphabet split amongst the nursing staff.....I actually cried to find she wasn’t going to be my nurse again. But my new new Patricia is just as nice.
How was your experience with Meike Uhler at Fertility Centers of Illinois?
I began seeing her in 2011, after my OB at the time recommended me to her (her son was born through IVF with Dr Uhler). When I first met her, I realized she’s very honest and straight forward, I knew I could trust her immediately. In 2012 after my 7th IUI, I finally got pregnant. However it was an ectopic. I was given methotrexate to dissolve the pregnancy by my nurse at Dr Uhlers office....Dr Uhler was present and walked me through it all as hard as it was. 2 weeks later, the fetus still had not passed but was stuck in my tube. I was having the most horrible pains I had ever felt...I broke down and called Dr Uhler at 2AM. She actually answered and had informed me to go to the ER, but specifically to one where she had rights. I arrived and she had precalled to them I was coming, staff was awaiting with a wheelchair for me. She arrived shortly after, giving me the bad news that if the fetus doesn’t pass she will operate and remove one of my tubes. She gave me 24 hours in the hospital before surgery (mostly because I couldn’t bare for her to remove one of my tubes). On the 23rd hour the fetus finally passed. In hindsight I should have just had her remove the tube, that tube is fully blocked due to scar tissue now from the ectopic. In 2015 we got pregnant again via IUI, our first heart beat ultrasound....there was not a heartbeat. Another devestatimg blow, and she was there every step of the way to comfort us. We had been putting off IVF despite Dr Uhler urging us for at least 6 cycles.....we just couldn’t make the jump financially out of pocket. She knew best though, so we finally decided to do what she recommended. We decided to finance IVF (still paying for it), and began the cycle. Egg retrieval in Nov 2015. Freeze all due to hyper stimulation, embryo transfer in Feb 2016. Our son was born at 36 weeks due to severe preeclampsia. 2 weeks in the NICU. We have 5 embryos left and are back trying with Dr Uhler again for number two. She always remembers me, always wants to see photos, always asks about my best friend who I also recommended to see her for IVF (her son was born 7 months after mine with IVF with Dr Uhler). A couple hiccups bu she’s diligent in working with me to overcome them (polyps, D&C....I’ve been bleeding non stop fo 13 months so we have to stop that first), and then hopefully we get to start another cycle for our miracle baby #2! I would recommend her to anyone! She is very literal, very educating, and I always leave her office with a full understanding. She urges me to ask questions and know what’s going on with my body. I wouldn’t go elsewhere.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
She’s very black and white, no grey area. If you’re looking for sugar coating - she’s not the one for you.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
Clomid for 2 IUI cycles with trigger. Injectables for 8 IUI cycles with trigger and progesterone suppositories. IVF was birth control, estrogen, baby aspirin, progesterone oil & suppositories, lupron.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
I go for an easy time before my 8am shift at work started, so it barely disrupted my day. I am in and out within 30 min for blood and ultrasound. Rarely do I wait to be called, and the room only full of 1-3 other people waiting to also see staff.
Describe the costs associated with your care under Meike Uhler at Fertility Centers of Illinois.
$45K total to date. $3K per IUI ($30K) and IVF at $14K with embryo storage at $500 per year (2 year). Includes medication costs
10
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 IUI
Diagnosis
PCOS, Other
10
They [Fertility Centers of Illinois- Highland Park] are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked...They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
+ Read more
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS, Other
10
Describe your experience with Fertility Centers of Illinois.
They are a great clinic! I really think they need to work on scheduling, and especially with there patients. Sometimes it is really hard for me to schedule early morning appointments with them due to already being booked
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers and her team of nurses are absolutely amazing. Since the very first appointment they have made me feel so at ease. They answer all of my questions, get back to me same day with results, are very friendly and open and answer any stupid question I have. Dr Rodgers and her team of nurses have comforted me and soothed me in some of my darkest times through this process. I am so appreciative of them!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ashley Million and Stephanie Crissie)
They are just as amazing as Dr Rodgers! They always call me same day with results, or questions that I may have asked. & they are quick to get me anything I need. They have held me and hugged me while I cried, and have been my rock.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
As stated previously, she is a miracle. When I walked into her office in April of 2017 I was so nervous. I had no idea what to expect. When I sat with her from the beginning she gave me lots of re-assurance. We went over in great detail mine and my husbands medical history and what our next steps were. Since the very beginning she has never pushed us into doing anything we didn’t want to do and she has always advocated for what we wanted. Almost a year later and I wouldn’t want anyone else as my doctor!
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Do your research. Research articles, new things being done, and don’t be afraid to ask questions. No question is stupid and that’s what they are there for. You got this.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Honestly, I couldn’t tell you. When we started with Dr Rodgers we had fertility coverage, so all I had to pay were deductibles.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am not sure what her approach is.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
9
Strengths [for FCI-Chicago]- Easy to make appointments, positive interactions with all staff members, timely appointments, genera feeling that they know what they are doing! Weakness- Billing has been complicated at times, had to call after appointments were not submitted to my insurance, didn’t always receive responses when I called or emailed with questions. They switched billing systems and patients were not informed, I only found out after asking why I stopped receiving bills in the mail. All issues were eventually resolved.
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Strengths- Easy to make appointments, positive interactions with all staff members, timely appointments, genera feeling that they know what they are doing! Weakness- Billing has been complicated at times, had to call after appointments were not submitted to my insurance, didn’t always receive responses when I called or emailed with questions. They switched billing systems and patients were not informed, I only found out after asking why I stopped receiving bills in the mail. All issues were eventually resolved.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
I have very limited direct interaction with the doctor outside of consultation appointments, but Dr. Sipe’s nurses have been helpful and responsive and in that case has made me feel more like a human than a number.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Liala Malke)
Most of my interaction was with Liala and she was always willing to explain results and answer my questions. She promptly called after appointments. When other nurses contacted me, I also had very positive interactions with them as well.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I felt at ease in our appointments and liked Dr. Sipe’s optimism. He was very up front about our odds and treatment steps moving forward. I wish we had a bit more direct interaction/communication with him.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Expect most communication to come from his nurses, not from Dr. Sipe himself.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
We have completed three IUI cycles under Dr. Sipe. I was prescribed 5 days of 50mg Clomid starting on day 3 of my cycle. After monitoring appts, I was I triggered with Novarelle HCG intramuscular injection. The IUI was performed the next morning. I came in one week after IUI for progesterone testing to confirm ovulation and two weeks later for pregnancy test. Same protocol each cycle, no successes.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
In total we’ve spent around $2,400 for initial testing, consult, and 3 IUI cycles.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I have not yet reached that stage of treatment.
8
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
FCI is organized and well run. Wait times for bloodwork and ultrasound can be long because there are so many patients, so that can be frustrating. Their Michigan avenue embryo transfer facility is amazing - feels like a spa and is a very calming environment, much nicer than Highland Park... The nursing staff is great. You do work with a number of different nurses because there are the day-to-day nurses at FCI River North and then the IVF Nurses at Highland park, but all were compassionate and extremely responsive with answering questions via the portal
+ Read more
Age
34 - 36
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
FCI is organized and well run. Wait times for bloodwork and ultrasound can be long because there are so many patients, so that can be frustrating. Their Michigan avenue embryo transfer facility is amazing - feels like a spa and is a very calming environment, much nicer than Highland Park
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I absolutely love Dr Kaplan - he treated me like a father would treat a daughter, with such care and compassion. He was incredibly kind, always patient and would answer all our questions. While he is an extremely busy Doctor with a lot of patients, I could always book a consult with him if we wanted to speak to him directly.
Describe your experience with the nursing staff.
The nursing staff is great. You do work with a number of different nurses because there are the day-to-day nurses at FCI River North and then the IVF Nurses at Highland park, but all were compassionate and extremely responsive with answering questions via the portal
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan has been an amazing Doctor to me. Although he has so many patients, when I am meeting with him he makes me feel like I am his only patient. He is compassionate, kind and understanding. He always made me feel safe and reassured during procedures. I knew that he was going to do everything he could to give us a baby, and he was always positive and reassuring even when we faced set backs
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Don't be put off by the size of FCI...yes it is a big clinic and the reception feels like a train station when you go in for bloodwork and ultrasounds, but the volume of patients gives the Doctors the best data to work with. You need to understand that you will be dealing with the nurses most of the time, but Dr Kaplan is always there for you and will always make time for you. He would phone me personally when news wasn't good, and gave me his direct email address when I was abroad so that I could keep him updated on my pregnancy
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I have high antral follicle count, so Dr Kaplan was careful with dosages - I was on Menopur and Gonal-F (150/day). For both egg retrievals I was at high risk for Hyperstimulation because I had so many eggs, so Dr Kaplan recommended not doing a fresh transfer both times to reduce risk. Also my progesterone levels were too high and so he was very cautious. He triggered me with Lupron the second time instead of HCG because of my high risk for hyperstim. The first retrieval I got 26 eggs, 21 fertilized, 6 made it to day 5. We did PGS and 2 of the 6 were normal. because i was only 34 at the time Dr Kaplan recommended transferring 1, which ended up as a blighted ovum. Second transfer was a chemical pregnancy. Given we had done PGS Dr Kaplan didnt know why both embryos had failed to develop, so as a precaution he sent me for extensive bloodwork checking for autoimmune issues, as well as a hysteroscopy to check my uterus. both were normal so we proceedeed with another retrieval. This time I got 20 eggs, 14 fertilized but only one survived to day 6 and was frozen. We did the transfer a month later, and I am happy to say I am pregnant with Twins!! The only embryo we had split and we're having 2 babies!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring was offered from early morning to 1pm so you could book a time slot that fitted your schedule. Depending on the day and time, you could breeze in and out in 15 min or be waiting over an hour if there were a lot of other patients there
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage, but we paid for our last frozen embryo transfer so I know that is $2300 excluding monitoring which is another $1200
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Nursing staff [FCI - Chi] has been very friend when I am in clinic, and they also follow up very promptly. At times I catch errors in my protocol documentation, so think they could improve upon organization.... Waiting can be a bit long with so many patients, but I was usually in and out within 45-60 mins.... Strengths: Experience & accessibility - lots of reputable doctors in the clinic which is reassuring as they are constantly talking to one another.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Centers of Illinois.
Strengths: Experience & accessibility - lots of reputable doctors in the clinic which is reassuring as they are constantly talking to one another. They also have a lot of locations around the Chicagoland area. Weakness: volume of patients - doesn't always feel like individualized care.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan has always been able to connect with my relatively quickly when things have not gone as planned. While he is sympathetic he is usually pretty quick in the conversation and wants to just jump ahead to plan next steps. Conversations are short and sweet.
Describe your experience with the nursing staff.
Nursing staff has been very friend when I am in clinic, and they also follow up very promptly. At times I catch errors in my protocol documentation, so think they could improve upon organization. I also think they could have a little more compassion for patients when cycles fail.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Strengths: Overall experience in the field - I know a lot of women who he has gotten pregnant. Flexible - Dr. Kaplan wants you to feel comfortable with your care, so he has always been open to my suggestions and ideas. I know some doctors who don't value patients opinions and brush them off. Weakness Availability - Its hard to seem him in person. He has a log of patients, so at times it can feel like you are just lost in the shuffle. Also you need to be really prepared for meetings when you do have them as it doesn't seem like he has taken the time to truly evaluate recent happenings.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Advocate for yourself, and trust your instinct, but also value his opinion. If he feels strongly about something he will typically tell you and its likely a good suggestion as he has been doing this for so long!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Egg retrieval was about 13 days of menepour, follistism, and ganarelix. I was on birth control for about 2 weeks prior to starting stim medication Frozen cycles: estrogen patches, lupron, PIO, doxycycline, & medrol (steriod). For future cycles I will be switching the protocol slightly by changing to estrogen shots, removing lupron from protocol, and adding lovenox after transfer.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Waiting can be a bit long with so many patients, but I was usually in and out within 45-60 mins.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Insurance covers up to 4 egg retrievals. We paid out of pocket for freezing & PGS which was about 6K. We also had to pay out of pocket for some other tests like an ERA biopsy, which was $800.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
His main objective is to help patients get one healthy baby. Twin pregnancies can be risky so he prefers to do one embryo when PGS tested.
8
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
I was always in touch with the two nurses [at Fertility Centers of Illinois] that work directly with doctor Hirschfield and the were always super helpful and knew me as a person and not a number...The IVF nurses always communicated with me, but they were not as responsive and there isn’t one assigned to your case...Friendly staff...Could significantly improve the financial department
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European, Latino
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
8
Describe your experience with Fertility Centers of Illinois.
Convenient location in the city Sometimes experienced long waits to get routinely check ups Friendly staff Could significantly improve the financial department, maybe add financial face to face consultations with the patients
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
The doctor Has two dedicated nurses and is always easy to reach any of them. If you need to talk to the doctor she always makes time to reach out and talk to you. She tailors my treatment to my specific situation.
Describe your experience with the nursing staff.
I was always in touch with the two nurses that work directly with doctor Hirschfield and the were always super helpful and knew me as a person and not a number The IVF nurses always communicated with me, but they were not as responsive and there isn’t one assigned to your case.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She has always shown that she cares. She was always very knowledgeable and always took the time to explain in detail what my specific situation was. I didn’t feel like a number. She is very thorough when explaining the possibilities of success as well as failure. She always reached out to me after a main procedure to follow up with me on next steps to take. I haven’t been successful at conceiving yet, but I trust doctor Hirschfield and plan to continue trying under her care
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
I you like people telling you the truth and the facts about your situation then she is the right doctor for you. She doesn’t try to sugar code of hold back anything from you. To me that was incredibly important.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
On my first round with her we tried adding micro dose Lupron and steroids to my treatment aside from Follistin and Menopur On my second round with her we tried Follistin and Menopur in different amounts and she adjusted them along the way plus ganirelix Aside from that she recommended I added DHEA, CQ10, and fish oil to my daily supplements to help increase egg health.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
Costs so far have been manageable, but our IVF rounds are covered by insurance
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No Comments
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Everyone [FCI - Lindenhurt] is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much....Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
+ Read more
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Organized, kind, patient, and even the receptionists get to know you by name. Everyone is so friendly and it makes the entire process less scary! There is even a financial advisor who helps you set up plans if you need to, so you can afford your treatment if insurance doesn’t help much.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers and my nurse Amber personally contacted me frequently. They’ve met my first son. I feel like they truly care to help us grow our family, and as Dr. Rodgers has experienced infertility herself, I think it gives her the compassion and understanding that some other doctors may not necessarily have.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber )
Very friendly, prompt, and easy to communicate with. We love that we can email and receive quick replys. Amber is amazing!
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers is very open with her communication. She personally calls to speak with us, even after we have already spoken to our nurse. When we did our egg retrieval, she sounded so excited for us! She always answers any questions that we may have in great detail, and is always so kind.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Trust her! She really knows her stuff!!
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
For fresh transfer we used agonist protocol. Can’t remember all of he drugs used that cycle, but I remember crinone, estrace, lupron, menupur. For our frozen cycle for baby number two, we are using lupron acetate, baby aspirin, minivelle, and progesterone in oil, and crinone if needed-as well as estrace as needed. I have PCOS, and my husband has low morphology, so we used ICSI. Our first fresh cycle resulted in our beautiful baby boy with one embryo transferred. We are in the middle of our frozen transfer now for baby number 2.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Very well oiled machine!!!! That’s for sure. I loved that I could schedule my appointments early in the morning. That way I would not have to keep leaving work for monitoring appointments. I was always in and out within 25 minutes of arriving.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
With my insurance, embryo freezing, and spleen freezing, I think we paid a total of $5000 after insurance. We pay $500 annually for the frozen embryos and $500 for the frozen sperm.
Describe Allison Rodgers's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Rodgers always asks what we are comfortable with, but always reminds us that the human body is made to safely carry one baby at a time
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 35
Treated
2013 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinic [FCI] has several locations, which helps if you don't live in the city of Chicago. The downtown location is available all 7 days when in monitoring a cycle, which was great! Some people don't like how busy the main clinic is but I liked it...made me feel "normal". Also went to the Hinsdale clinic and loved getting to know everyone there b/c it is smaller.... The nurses are all great to work with. They help with questions and support with getting meds/samples etc.
+ Read more
Age
31 - 35
Treated
2013 - 2017
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Centers of Illinois.
The clinic has several locations, which helps if you don't live in the city of Chicago. The downtown location is available all 7 days when in monitoring a cycle, which was great! Some people don't like how busy the main clinic is but I liked it...made me feel "normal". Also went to the Hinsdale clinic and loved getting to know everyone there b/c it is smaller.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Dr.Sipe was caring and easy to work with. During such a hard time in life he some how was able to make me smile and laugh during appointments. I trusted everything he was doing. While at the clinic b/c they have so many doctors it can feel like a "number" for daily appointments but I personally didn't mind b/c with all the visits you see the same faces and it made me feel like I wasn't alone in this!
Describe your experience with the nursing staff.
The nurses are all great to work with. They help with questions and support with getting meds/samples etc.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Fabulous. Great bedside manner and easy to work with. Explains procedures well and answered questions. I always felt like he would give us as much time as we needed when we met.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Trust him and his experience. We had to change treatment courses twice but once we figured out what my body needed (which you can only do by seeing how you react to treatments), we were good to go!
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
First round of IUI discovered that my body reacted to Clomid too well and had to cancel b/c of 13+ eggs. Due to this had to move to IVF. Started on very low doses of meds b/c of the Clomid situation. However, my body didn't react to these as much and ended up converting from IVF Egg Retrieval to IUI b/c Dr. Sipe thought this was better than doing a retrieval on such a low amount of eggs (3). After IUI didn't work we moved again with IVF on a more standard protocol of drugs. This worked great and retrieved 29 eggs, 23 fertilized and ended up with 9 very good embryos. Did the first transfer with two and negative. Dr.Sipe believed this was do to my progesterone going down too quickly. So we next did a frozen transfer with two embryos and got a positive! This resulted in twins. We just completed another frozen transfer 4 years later and now have a singleton. Frozen transfers seemed to be better for my body.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
The first round was not covered by insurance and was around $15K. The second time was covered by insurance so just co-pays per my plan. Meds are separate and depend on pharmacy or insurance coverage.
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe is supportive of your desires but also educates well on risks etc. to these decisions.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
36
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
0
I has asked for an estimate on IUI cycle [with Fertility Centers of Illinois] because my insurance would not pay for it. I was given the wrong estimate of $200-$300. I then received bills of $1000s. The office would then only call me to confirm my appointment when they wanted more $$. I explained to them I was wrongfully estimated, they continued to push and threaten to cancel my cycle. All the while saying ‘we are here for you’
+ Read more
Age
36
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
0
Describe your experience with Fertility Centers of Illinois.
I has asked for an estimate on IUI cycle because my insurance would not pay for it. I was given the wrong estimate of $200-$300. I then received bills of $1000s. The office would then only call me to confirm my appointment when they wanted more $$. I explained to them I was wrongfully estimated, they continued to push and threaten to cancel my cycle. All the while saying ‘we are here for you’
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
When I was called with bad resluts. I would ask questions, but get answers like ‘I don’t know’. She would then tell me to come in for a consultation and talk , but she wasn’t ready to give me answers over the phone. Always ending the coversation with ‘we are here for you, let us know if you need anything’. When l had just asked for help, and got an ‘i don’t know’ response.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie )
Stephanie was also programmed to say ‘we are here for you’.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
When I was called with bad resluts. I would ask questions, but get answers like ‘I don’t know’. She would then tell me to come in for a consultation and talk , but she wasn’t ready to give me answers over the phone. Always ending the coversation with ‘we are here for you, let us know if you need anything’. When l had just asked for help, and got an ‘i don’t know’ response.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Maybe your experience will be better with her as your IVF doctor. But having her as my IUI doctor I did not feel she was paying attention to my case at all
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
I went through cycle with Clomid & IUI, And 2 rounds of Letrozole & timed intercourse. With each medication I would have follicles, but never a positive pregnancy.
0
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
6
While the clinic [FCI- Chicago] can be efficient in seeing numerous patients in a fairly quick amount of time, it often felt as though I was part of a herd being herded from one waiting room to another. One of the most positive aspects for me was that the ultrasound techs and lab techs were extremely kind, personable and caring which helped to make me feel like a person again once I was having my bloodwork or ultrasound completed.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
6
Describe your experience with Fertility Centers of Illinois.
FCI River North is hit or miss in terms of efficiency. On days they are in a groove, you can get in and out of your monitoring appointments in less than an hour. However, there were multiple days that they were behind and appointments took 90+ minutes. Since I was not working at the time, it often wasn't an issue for me, but I remember seeing a handful of frustrated patients who were coming in before or during work and the backlog was more than a nuisance. While the clinic can be efficient in seeing numerous patients in a fairly quick amount of time, it often felt as though I was part of a herd being herded from one waiting room to another. One of the most positive aspects for me was that the ultrasound techs and lab techs were extremely kind, personable and caring which helped to make me feel like a person again once I was having my bloodwork or ultrasound completed. They often answered any questions I had to the best of their knowledge and were fantastic at being as discreet as possible to help give you some level of privacy during a process that doesn't allow much. I would also recommend that you diligently watch your bills/charges. Make sure you aren't being charged more than you should be for procedures you did not have or for procedures you previously paid for.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
We had one initial sit down with Dr. Kaplan, and then proceeded to be directed towards having bloodwork, ultrasounds, etc completed. Unfortunately, when everything got started, I didn't fully understand what was happening, and I quickly began to feel like I was being pushed through a general "infertility" process. This was frustrating as we don't have insurance coverage and before I knew it we had been through a bunch of monitoring that ultimately wasn't needed until a month or two later when we were going to actually start a cycle. It felt like a waste of time, energy and finances. I wish they slowed down enough to ensure I was comfortable and clearly knew what was happening. While I know it's a big, complicated and often overwhelming process, I felt like when I asked for a "big picture" idea of the steps in the process, I was constantly told "we'll let you know what comes next." It started to feel secretive and I got frustrated. I know this is the daily work for the nurses and staff, but there were a number of times that I felt like a cattle being herded when I went for my monitoring appointments. Only on occasion did I feel one or two nurses in particular actually took the time to treat me as an individual versus a checklist item on their to do list for the day. Additionally, I only saw Dr. Kaplan two other times after our initial consult with him - during my HSG/saline ultrasound and then at my transfer and both times were less than 5 minutes each. He was kind, but I didn't necessarily feel like an individualized patient.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jill, Betsy, Erica, Tammy)
Dr Kaplan had a team of 4 nurses that oversaw and did the coordinating for his patients. The nurses were in the office at different times and on different days so it was difficult to know who to contact with questions as the "in office" contact seemed to change. Personally, I did not care for Jill at all & I (honestly) dreaded the days I called and she was the primary in the office. I got to a point that I stopped trying to follow up if she was who I was directed to. I felt she was "fake" & I never quite got answers to the questions I was asking. However, I LOVED Betsy and Erica. Both were fantastic at taking the time to hear what I was asking and helping me understand or directing me to where I was able to get further assistance (for example, giving me a specific list of meds so I was able to determine costs from various pharmacies as we didn't have insurance to cover anything fertility related [my husband's company is "self-insured" so they are able to avoid the Illinois state-mandated fertility coverage]). I hardly communicated with Tammy. One other thing I will say is it was hard to get answers from Dr Kaplan's team quickly, I believe for the mere fact that they have such a high patient load.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan is a very kind man. He is friendly and seems knowledgeable. Unfortunately, he was running quite late for our initial consult which was frustrating for a work day. He did a good job of communicating what I had learned through my own research and seemed to help my husband understand things I wasn't able to.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Do your research ahead of time (especially if it takes you time to process or think through information) so you can have your questions ready to ask.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We bough a package "deal" for 2 rounds of IVF since our insurance didn't cover anything fertility related. We paid approximately $19,000 for this "deal," however, we quickly learned that this only covered the monitoring appointments from the baseline date of the cycle (nothing prior to), the actual retrieval and embryo transfer. We still had to pay for all medications (for our first cycle medication cost was approximately $6000 just for the stimulation portion for retrieval and then an additional $800 or so for the meds associated with the transfer), all cryopreservation fees ($500 for semen plus $1200 for the embryos), and all lab work and other tests deemed necessary (HSG, etc) prior to the cycle. We have currently spent close to $30,000 and still have another $10-15,000 to pay to complete our 2nd round (for which we are currently saving back up).
7
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Tubal Blockage
9
Strengths [for FCI-Hoffman Estates]- compassionate, clean Weakness- ease of getting appointment, punctuality Sometimes the times they give you are based on the reason you are there. For example, only cycling patients are allowed ultrasounds and blood work in the morning, where pregnant patients are allowed ultrasounds and blood work more in the afternoon.
+ Read more
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Tubal Blockage
9
Describe your experience with Fertility Centers of Illinois.
Strengths- compassionate, clean Weakness- ease of getting appointment, punctuality Sometimes the times they give you are based on the reason you are there. For example, only cycling patients are allowed ultrasounds and blood work in the morning, where pregnant patients are allowed ultrasounds and blood work more in the afternoon.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
He listened, was never impatient, and really cares about each patient. He treated me as if I were his own child.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy)
Cindy is wonderful. Compassionate, but to the point. She was an amazing communicator, and always answered all my questions.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is very passionate about helping couples create their families. He does not give up, and is always looking for new options/plans for challenging patient diagnoses. He is very easy to communicate with. He gave us his email and personal cell phone number to utilize if we needed to talk with him.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Trust in him, and let go of doubt. He really knows what he is doing!
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I had tubal infertility as a result of a hydrosalpinx. I had surgery to remove my tube, however my first embryo transfer failed. Dr. Jacobs suggested we do an ERA biopsy, which is normally done after multiple failed transfers. The results showed I was pre receptive, so we adjusted my medications, schedule and protocol which resulted in a healthy pregnancy.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
We had minimal insurance coverage for fertility treatments, and no coverage for medications. My meds for one IVF cycle were $4800. For the two FET’s, my meds cost between $1500-$1800. Each FET in total was around $4000, and my ivf cycle was around $15000
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I opted for single embryo transfer because I know multiples carry higher risks during pregnancy, and I did not want to put my babies at risk even before they were born.
9
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
The staff at FCI is excellent. My nurse was the one who coordinated my treatment, called with results, etc. They were always responsive and responded within the day. They were the ones who bore the brunt of my questions. They always called when they said they would so I knew that I would always get my test results within the day... The clinic itself is very well run - from the nursing staff to the administrative staff to the lab. They know what they're doing and they do it well. Probably the hardest part of dealing with the clinic is getting that initial appointment (which can sometimes be a bit of a wait).
+ Read more
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
I've been very happy with FCI. The clinic itself is very well run - from the nursing staff to the administrative staff to the lab. They know what they're doing and they do it well. Probably the hardest part of dealing with the clinic is getting that initial appointment (which can sometimes be a bit of a wait). But once you're in the door, they are very easy to work with.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
I think feeling like a number is almost inevitable during the fertility process - there's just so many tests and checks. But I also realized that the further in the process I went (IVF vs easier treatments), the more personalized care and check-ins I got from the nurses/doctors. In the early days, being treated like a number was almost comforting - it gave me hope that this is all so routine that I'll be out of there in no time.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Liala)
The staff at FCI is excellent. My nurse was the one who coordinated my treatment, called with results, etc. They were always responsive and responded within the day. They were the ones who bore the brunt of my questions. They always called when they said they would so I knew that I would always get my test results within the day.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost results
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I absolutely trust Dr. Sipe's medical opinion. Especially during the whole IVF process, I had tons of questions and he very patiently explained all of them. He always explained why he was taking the course of action he did, what were medical standards, what were reasons that he adopted certain standards. Probably my main negative is that he was sometimes paternalistic. My husband found that very comforting, myself less so. Also he was very thorough at explaining risks even if sometimes we'd rather not have heard it.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Expect most of the communication to be through his nurses. Advocate for yourself if you need to.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
I had a long delay in starting treatments while I started thyroid treatment to get my TSH to &lt; 2.5 which seems to be the norms expected in the fertility/OB community. There was also a long back and forth between my endocrinologist and RE because my TSH values aren't as stable as they say it should be (in retrospect I think other factors, including time of day of testing make a difference). Eventually, I pushed to start fertility treatments once my endocrinologist was comfortable with it. Fertility Treatments: chemical pregnancy (no treatment, while waiting to start) IUI #1: clomid 50mg, HCG trigger. No pregnancy IUI #2: clomid 50mg, HCG trigger. Ectopic pregnancy. Treated with methotrexate. HSG shows tubes are clear but aren't functioning the way they should. Birth control for 3 months after ectopic to (a) prevent a pregnancy while methotrexate clears out of the system (b) resets the body in preparation for IVF. IVF (egg retrieval): gonalF + menopur + cetrotide. Doses adjusted as needed based on regularly blood tests/ultrasounds. Protocol chosen since it often works well for PCOS. HCG trigger. ICSI+assisted hatching (not sure if they did the latter but we gave consent to). ICSI was recommended for PCOS and we saw no downside. 13 eggs retrieved -&gt; 9 fertilized -&gt; 4 day5 blasts IVF (fresh transfer): PIO+minivelle patches+baby aspirin to prep lining. Transferred 1 embryo. No pregnancy FET: Lupron+Minivelle+PIO+baby aspirin. 2 embryos transferred (recommended because frozen success rates are lower than fresh). 2 gestational sacs : 1 blighted ovum, 1 (so far) healthy pregnancy.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
IL has a fertility mandate in place so everything (including up to 4 egg retrievals) is covered by insurance. In brackets are the amounts that I personally owed/paid. Initial battery of tests ~$3.5k (out of pocket $800). Each of the IUI's were ~$2.5k (out of pocket ~$400). The ectopic was another $2k (meds/monitoring/etc) (out of pocket $400). HSG had a facility fee so $1.2k. IVF $17k (out of pocket $3k) FET $5k (out of pocket $500)
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe is very careful to try and avoid a multiple pregnancy. With our FET, he recommended 2 with the following logic: 1 embryo has a 40% chance of a pregnancy; 2 embryos has a 55% chance of a pregnancy with an equivalent increase in the chance of twins. In the end, it turned out to absolutely be the right choice for us.
9
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Wonderful staff and beautiful office [at Fertility Centers of Illinois] . Many locations so if there isn’t an appointment available, you do have the option of seeing another clinic considering most of the tests are time sensitive. It felt like the nurses are always available or get back to you quickly. Never any mishaps or confusion, the staff seemed to always be aware and on top of everything.
+ Read more
Age
27
Treated
2017
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
Wonderful staff and beautiful office. Many locations so if there isn’t an appointment available, you do have the option of seeing another clinic considering most of the tests are time sensitive. It felt like the nurses are always available or get back to you quickly. Never any mishaps or confusion, the staff seemed to always be aware and on top of everything.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
The entire staff was helpful and kind. There were many quick appointments and tests but I never felt like I was just being shuffled around. They always took time to answer any questions and make sure I felt comfortable.
Describe your experience with the nursing staff.
All the nurses were incredible. Kind and patient and very knowledgeable. They did so much during the whole process and I will forever be grateful for all their help.
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe is direct and precise. He lets you know what you’re looking at and is very honest and clear about your situation. All the while, he’s still able to show compassion and very willing to hear you out and try to ease any concerns.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
See him, he’s great!
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
The intial steps were a series of tests throughout my cycle to make sure everything was okay. Everything came back fine except my progesterone level. It was lower than he would have liked to see so I was prescribed Clomid 50mg for 5 days. Once that was through they monitored the follicles to make sure they were growing okay, and when they got to a sufficient size, I did a trigger shot of hcg to force ovulation. The following day and the day after that they performed an IUI. 12 days later they did a blood test and found I was pregnant! Prescribed me Crinone 8% vaginal gel to help my progesterone levels continue to rise, which I continued for 30 days. Had a vaginal Ultrasound at 5 weeks and found out it’s twins!
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
Thankfully my insurance had great coverage, once I met my $3000 deductible. That is the amount I paid for everything excluding the specimen.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids
7
It's a huge clinic [FCI], so they can really get you in and out very quickly for monitoring appointments...During routine monitoring appointments, I definitely felt like a number. There were also times when it felt like the nurses were on autopilot, just giving me the "script" for the phases of my diagnosis...The IVF consult with a nurse coordinator was awful, I left that appointment feeling worse than I had at any point, it didn't provide a ton of information and left me questioning a lot of decisions.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish, Black or African-American
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids
7
Describe your experience with Fertility Centers of Illinois.
It's a huge clinic, so they can really get you in and out very quickly for monitoring appointments. I've very rarely had a long wait there and things generally move really quickly. However, you do get treated like a number.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
During routine monitoring appointments, I definitely felt like a number. There were also times when it felt like the nurses were on autopilot, just giving me the "script" for the phases of my diagnosis. As things moved along (first failed IUI), Dr. Kaplan became more personally involved and we began to build a very close relationship with him.
Describe your experience with the nursing staff.
They generally got back to me with results on the same day, but definitely felt like they were following a script and hadn't reviewed my results with the doctor besides saying "Dr. Kaplan says X". There were a few times that they were completely confused or unaware of my situation, and one nurse was particularly rude. The IVF consult with a nurse coordinator was awful, I left that appointment feeling worse than I had at any point, it didn't provide a ton of information and left me questioning a lot of decisions. It was also scheduled far too late into my cycle, and didn't leave me adequate time to get all of my meds.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He was incredibly informative, empathetic, and I really enjoyed being his patient. He did a great job of giving us some comfort during difficult times without creating false hope or expectations. He was always available for phone calls, or appointments when we needed them. I really couldn't have expected more from a doctor in this situation and I recommend him! Just make sure that you take time to connect with him and be prepared. I always had a list of my questions and made the most of the time we had with him.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He has a very busy practice, and sometimes you will feel like a number. If you have questions, ask to speak to him, or make an appointment with him to go over your future plans. Make sure to check in after each step of the process to ensure your happiness and success.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I had high AMH, so we made sure to stim very gently. Two of my IUI's were with 50mg of Clomid, the other was with a very low dose of follistim. My egg retrieval triggered with lupron/hcg since I had a very high follicle count at the time of trigger, and we went to a freeze all cycle since I had pretty severe OHSS.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Completely covered by insurance
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He initially recommended eSet, but after a miscarriage gave us the option to transfer two embryos but clearly explained the risks.
10
Doctor
Brian Kaplan
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
FCI [Fertility Centers of Illinois] sees A LOT of patients, so if you are a person that wants to see the same technician, or nurse at every visit, it is not for you...I like that they partner with Pulling Down the Moon for a holistic angle on treatment if you are into that...The staff is quick to respond and answers in full without leaving you guessing. They leave a voicemail and follow up by email if you aren't available. Marni helped me to get better costs on medications by writing scripts to 5 different pharmacies that I asked her to. I must have emailed her 30 times about medications and she never once acted bothered.
+ Read more
Age
37
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
Strengths are: good variety of locations, very knowledgeable doctors, huge support staff, you can do everything at one location (not go to a separate lab for blood draws), easy to schedule, lots of options for appointment times, was easy to work with even though I live far away in michigan. I like that they partner with Pulling Down the Moon for a holistic angle on treatment if you are into that. Weakness might be that they could help patients save a bit more $$. For example, I ended up with loads of extra medications on both cycles. I could have ordered less and then reordered. Or they could tell you about alternative brand drugs to consider.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
FCI sees A LOT of patients, so if you are a person that wants to see the same technician, or nurse at every visit, it is not for you. That said, the nurse assigned to you is extremely responsive, and even more helpful. Dr. Hirshfeld also shows empathy when she is talking to you, but is also going to be real with you.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni and Jessica (and others))
I can't say enough good things. I am also comparing to the nursing staff at the first RE clinic that I went to before transferring to FCI. The staff is quick to respond and answers in full without leaving you guessing. They leave a voicemail and follow up by email if you aren't available. Marni helped me to get better costs on medications by writing scripts to 5 different pharmacies that I asked her to. I must have emailed her 30 times about medications and she never once acted bothered. The only watch out is that there wasn't a heads up when a nurse was going to be out of the office. I would most often get an out of office email response, with another person to contact. Sometimes that other person would be out too. If its really urgent, there is an after hours nurse to call though, which I did once. At my previous clinic the nurses all shared one voicemail account, and you HAD to leave a message and wait for a call back. There was no option for email. They also said they would do something (like call in a script) and several times would not remember. They also lacked empathy and would seem bothered. I NEVER had that experience at FCI.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Some of the things that I like about Dr. Hirshfeld: - Easy to work with, even though I am a remote patient (live in michigan). She did phone consults instead of in person when needed. - She didn't overwhelm with data, but was able to speak to data when I asked for it. For example, what percentage chance for XYZ to happen - She called to talk to me personally when we had to decide whether or not to cancel a cycle. A few other notes: - I'm sure she is a busy person, but on two occasions during phone consults my husband and I felt like she was rushing us off the call.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Even though she is the ultimate expert, you should still be your own advocate. Do your research, and ask her what she thinks if you have questions on something.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
First IVF cycle was Lupron Microdose with a priming of estrogen and lupron prior to cycle start. Although the intent was to get me to have a better response to meds, my response was very poor. 2 mature follicles, and a cancelled cycle. 2nd cycle: no priming, high dose of gonal (600 IU) from the start. Dexamethasone steroid added. Menopur on day 5. 16 Follicles, 14 mature eggs retrieved, 6 embryos, 2 frozen, 1 transferred, BFP!
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
The first cycle was very minimal because we had some insurance coverage. Roughly $500-$1000 for copays. $800 for genetic screening. The second cycle the coverage was maxed out for medication. Meds were approx $7000. We have not finished paying bills yet, but we expect the same $1000 for co pays and misc. Without coverage, IVF is about 12k. There would be other charges for freezing, pre-screening test needed, etc. They give you an outline of costs when you consult.
Describe Jennifer E. Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
The doctor recommended single embryo transfer, since the quality was very high.
9
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Endometriosis
10
They [Fertility Centers of Illinois] are supportive and have wonderful bedside manners. They responded in an appropriate time to my phone calls and emails. A few times, I even requested some medications because I was about to run out and they got them for me, without hesitation...The wait time could be a little long on some days, especially if you had a later appointment, however I preferred the early morning appointments and I was typically in and out within 20 minutes.
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Endometriosis
10
Describe your experience with Fertility Centers of Illinois.
The clinic is organized and the staff (with the exception of 1 at the check-out counter) were friendly.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan and his team take the time to sit down with you and discuss the treatment. They are supportive and have wonderful bedside manners. They responded in an appropriate time to my phone calls and emails. A few times, I even requested some medications because I was about to run out and they got them for me, without hesitation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jill and Eileen)
Jill was always quick to respond to emails and messages. Eileen was a little harder to get a hold of. Rosa and Alyssa were two of my favorite ultrasound techs- They knew me by name and always had the best bedside manner.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
My husband and I were so happy with the treatment we received from Dr. Kaplan. He takes the time, lots of it, to meet with you and explain everything. He is warm and genuine. After my first retrieval, we were left with only 1 embryo to freeze. Dr. Kaplan called me personally to discuss the changes we would make in the next cycle, and I appreciated the fact that he took time out of his day to call and follow up personally with me.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Trust in him and his team!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
For both of my stimulations, we utilized an antagonist-dexamethasone protocol. I was on Menopur (75iu), Follistim (225 iu for my first stimulation, and 150 iu for the second), .5mg of dexamethasone, and Ganirelix added later in the stimulation. We changed the Follistim to hopefully produce more eggs that would fertilize normally. Additionally, Dr. Kaplan recommended a special brand of nutritional bars during my second stimulation.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The wait time could be a little long on some days, especially if you had a later appointment, however I preferred the early morning appointments and I was typically in and out within 20 minutes.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Each visit required a $50 copay, $722 was the largest bill I received. $1200 for cryopreservation of embryos (paid this twice, as we had 2 retrievals) $400 for cryopreservation of sperm, 1 time.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Because of my age, Dr. Kaplan felt confident that an eSET would be the best route, and he was right- I'm currently 26 weeks pregnant!
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
9
[Nurse at FCI] Agnes called me with test results and always responded to my emails in a timely fashion if I emailed her with lower-priority questions. It was obvious to me that she works with a lot of patients because she would not remember specific details about my past with the practice, such as whether or not I had IUIs prior to IVF, etc. The more time I spent with the practice, the more familiar I felt she was with me. When other nurses subbed in for Agnes or when I was monitored over the weekend at a different office, I found that other nurses often gave me more information as far as specific numbers; sometimes I would have to ask for exact values rather than just hearing from her that they were "good" or "normal" or "a little low."
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Fertility Centers of Illinois.
FCI has a state of the art IVF clinic that's one of the biggest and best in the area, which I consider a good thing for IVF because you want experience on your side when it comes to embryologists and doctors. One thing to keep in mind is that the chances are small that your doctor will perform one or more of your procedures. Nurses perform IUIs and the doctors rotate for retrievals and transfers. I had 4 different doctors (one was my own doctor) for the 2 retrievals and 2 transfers I did and you will be meeting those doctors on the day of the procedure just a few minutes before. Being monitored at one of the smaller suburban satellite offices provided a more intimate experience than the main hub in River North, which is higher volume.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
FCI is a very large organization, but I primarily went to a suburban satellite office that was small in size. There was always the same receptionist, same billing person, my doctor and three nurses. 90% of the time, it was my primary nurse who called with my results. It was only on weekends for monitoring for my two IUIs and IVF cycles that I felt more like a number when I had to go to their central River North location. The waiting rooms are full and several women are herded in many at a time for ultrasounds and blood draws. During IVF procedures, however, the experience was very intimate and we did not feel like a number at all.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Agnes)
Agnes called me with test results and always responded to my emails in a timely fashion if I emailed her with lower-priority questions. It was obvious to me that she works with a lot of patients because she would not remember specific details about my past with the practice, such as whether or not I had IUIs prior to IVF, etc. The more time I spent with the practice, the more familiar I felt she was with me. When other nurses subbed in for Agnes or when I was monitored over the weekend at a different office, I found that other nurses often gave me more information as far as specific numbers; sometimes I would have to ask for exact values rather than just hearing from her that they were "good" or "normal" or "a little low."
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe has a very sympathetic and kind disposition. He helped my husband and I keep a sense of humor throughout this process, which really resonated with us. He was also very upfront about the risks of multiples and advised against multiple embryo transfers in our particular situation. He took great care to explain our test results and treatments. We met with him at our first initial consult, a follow-up consult to begin IUI treatment, a consult to begin IVF treatment and then a review of our first IVF cycle, which failed, to talk about what he would change for the second cycle. He also did perform my embryo retrieval. 3 different other doctors performed my first transfer, second retrieval and second transfer--doctors in the practice rotate for those procedures and you work with whomever is on duty that day. Dr. Sipe is just the right combination of frank and empathetic.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Do your own research and ask questions! The more you show that you know about the process, the better conversations you can have. Also, there are no dumb questions. Dr. Sipe can break down anything for you and make it more understandable.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
For the first IVF cycle, we did the standard protocol for an unexplained diagnosis: One month birth control, Lupron for suppression, followed by Follistim and Menopur. We retrieved 11 eggs, 8 of which were mature and 4 fertilized. 3 made it to Day 3, he recommended we transfer 2 10-cell embryos and the third leftover made it to blastocyst and was frozen. At our IVF post-mortem, Dr. Sipe told us that I didn't respond as well as hoped to this protocol and that my follicles grew in a wide spread of sizes. His goal with the second cycle would be to change the protocol with the goal of creating more eggs that are closer in size. The second cycle protocol was three days of Ganirelix only for suppression, followed by higher doses of Follistim and Menopur, then Ganirelix introduced again prior to retrieval. The second cycle retrieved 11 eggs, all 11 were mature, 8 fertilized and 6 made it to blastocyst stage on Day 5. We transferred one single embryo on Day 5 and have just received two positive betas with hope for a successful pregnancy. We have 1 embryo frozen from the first cycle and 5 from the second cycle for future attempts. Though we did not meet the goal of creating MORE eggs the second cycle, it was far and away a better cycle with better results, and my follicles grew close in size with the second protocol. It was obvious throughout the whole cycle that my body responded better. I was also more relaxed because I knew what to expect.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
We have insurance coverage for infertility after meeting our $5,000 deductible. Items not covered by our insurance included backup sperm freeze for IVF ($500) and embryo freezing ($1200 up front plus additional yearly cost, about $500)
Describe Christopher Sipe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Sipe recommended a single embryo transfer on Day 5 for my age (35). We also wanted to reduce the risk of multiples and we agreed with this recommendation.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Oakbrook Terrace (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38
Treated
2017
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage
10
The clinic [FCI] had a variety of locations which is nice. For my main visits I go to a clinic 45 min from my home but for monitoring I am able to go to a clinic 10 min from my home. I wish that more services would b offered at clinic closer but I believe they are working on increasing the services!...I have a primary nurse. She always provides me with my results the afternoon of each visit. She is also available by email and always replies. She answers all of my questions in a timely manner.
+ Read more
Age
38
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Tubal Blockage
10
Describe your experience with Fertility Centers of Illinois.
The clinic had a variety of locations which is nice. For my main visits I go to a clinic 45 min from my home but for monitoring I am able to go to a clinic 10 min from my home. I wish that more services would b offered at clinic closer but I believe they are working on increasing the services! They are on top of your cycle so you do not feel like you are wasting any time.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers is fabulous. She personally calls me during the treatment and meets with me to go through next steps. She listens to me and really tailors the treatment to me specifically.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Nancy McEntee)
I have a primary nurse. She always provides me with my results the afternoon of each visit. She is also available by email and always replies. She answers all of my questions in a timely manner.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers seems to know what she is talking about. She is very thorough when going over all the options. She is optimistic yet provides realistic expectations. She is very compassionate and seems to truly care about her patients. It would be nice to have a little more contact with her throughout the cycle, but the care from the nurse and clinic is top notch.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
She is friendly and relatable.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Cycle 1 we used letrozole, trigger shot and iui- this resulted in one mature follicle but ended in chemical pregnancy. Added estrogen part way through cycle and progesterone day 21. Cycle 2 letrozole trigger shot and iui. Began estrogen and progesterone earlier. Lining was thin so upped the dose of progesterone and estrogen. Ended in a negative. Cycle 3- getting ready to start this cycle. Letrozole with added metformin, and Gonal-f.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I am out of pocket so it was 275 per cycle and 274 per iui.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
10
Everyone we interacted with at FCI shows such genuine care and concern. I highly recommend this facility...There are several different waiting rooms at FCI, and each of them is usually packed with women and their partners, waiting the same labs as you. Just be prepared to wait...Our nurse was so compassionate. Always available to answer questions, find meds when the pharmacy fell through, etc. They care!!...Lindsay is the nurse we interacted with the most. My husband and I cannot say enough wonderful things about her! She is so attentive, responsive and genuinely caring. She makes us feel like her only patients.
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
I was amazed at how many people are struggling with infertility! There are several different waiting rooms at FCI, and each of them is usually packed with women and their partners, waiting the same labs as you. Just be prepared to wait, even if your appointment start time is 8:00 a.m., you may be there a while. Bring a book. Relax. It's not a big deal. You will get seen, and when they see you, they will make you feel like you are their only patient. I promise.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Dr. Marut came to every ultrasound! And he genuinely cared about how I was feeling. Our nurse was so compassionate. Always available to answer questions, find meds when the pharmacy fell through, etc. They care!!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Lindsay Flannigan)
Lindsay is the nurse we interacted with the most. My husband and I cannot say enough wonderful things about her! She is so attentive, responsive and genuinely caring. She makes us feel like her only patients. When she called to tell me we were pregnant, her joy was radiating through the phone. On the flip side, when we suffered the missed miscarriage, she cried with us, hugged and consoled us, and even got us in for a second opinion ultrasound at FCI before we decided how to proceed. She followed up with me regularly between the miscarriage and now, just to ask how I am feeling. And when I shared my frustration over how my OB/GYN handled delivering the news of the miscarriage to me, she helped me find a new doctor. And it's not just Lindsay. Everyone we interacted with at FCI shows such genuine care and concern. I highly recommend this facility.
How was your experience with Edward Marut at Fertility Centers of Illinois?
Dr. Marut is an extremely compassionate physician who takes the time to get to know you and your unique situation. He then recommends a course of care that fits your needs and diagnosis. I appreciate that he starts out conservatively and doesn't push IVF right away. When we got pregnant, he was overjoyed for my husband and I. He attended every ultrasound (not all docs at FCI do this), and he explained what we were seeing, asked me how I was feeling, explained different treatments for morning sickness, etc. And when we had our miscarriage, he was genuinely sad for our loss, expressed his remorse, and handled the follow up care with compassion and understanding. It really helped my husband and I with our grief, and we now feel like we can move forward with hope. He is a wonderful doctor with the bedside manner you hope for in a physician.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Book an appointment with no hesitation. When we started at FCI, we were assigned to Dr. Marut because he had the first available appointment. And I am so glad we ended up in his care!
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
At our initial consult, Dr. Marut reviewed my labs from my regular OB/GYN and my husband's semen analysis. He was confident, based on our labs, that he could get us pregnant and said as much. We had several more blood panels run that day, and I was told to call when my next cycle began. He recommended we try three IUI cycles using Letrozole and Ovidrel to bring on ovulation. And I used Corinne gel suppositories from the day after IUI until I either got my period, or had a positive pregnancy test. The first IUI didn't work. So we started up again the next cycle. Followed the same protocol, and this time, I got pregnant! We learned via blood draw at FCI. I returned every 2-3 days to monitor the beta levels, and continued to use Crinone daily. We came in every week for ultrasounds (3 total) before Dr. Marut graduated us from FCI, and sent my files to my OB/GYN. Unfortunately, I ended up having a missed miscarriage. The ultrasounds all looked normal, so this came as a quite a shock to everyone, Dr. Marut included. It's been 6 weeks since the miscarriage, and we just started back with Dr. Marut and his team. First order of business, I am going in for a saline ultrasound. We are to use protection this cycle, and next cycle, Dr. Marut wants to monitor my body's natural process and see if I am producing follicles on my own. That will mean bloodwork and ultrasounds. If needed, he will prescribe something to bring on my cycle, and I may return to the Letrozole/Ovidrel treatment plan. We shall see!
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
I have insurance, but it doesn't cover infertility. Every IUI was paid for out of pocket, but the clinic offers some sort of discount for patients who pay out of pocket (I'm not sure how much. I never asked. I just know that we didn't have to pay the full amount listed). I believe IUI itself was around $200. The sperm washing was more expensive - around $750.
Describe Edward Marut's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
N/A
10
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30
Treated
2017
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
FCI is a large clinic, but Dr Rodgers and Amber give such personal attention... Amber is excellent. She has been an FCI patient herself, so she gets it. She is patient and prompt when responding to questions.... After previous attempts with Birth control/Antagonist and estrogen priming/microdose lupron failed, we did an estrogen primed and antagonist protocol with max stims. It was exactly what we needed. After getting only 2 eggs at my previous clinic, we were able to get 12 eggs (8 mature) and 2 embryos to day 5. Unfortunately it didn't work, but this was by far the furthest we had ever gotten.
+ Read more
Age
30
Treated
2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Fertility Centers of Illinois.
FCI is a large clinic, but Dr Rodgers and Amber give such personal attention. I had Dr. Marut for both my retrieval and transfer, and I really liked him as well. Overall I was very impressed with the facilities and everyone I have met there.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr Rodgers is very compassionate, yet honest and straight forward. You can tell she gets it since she has gone through it. She called multiple times through my cycle to let me know she was watching things closely and called personally with my negative result. She also spent as long as we needed (over an hour) talking about options for next steps.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is excellent. She has been an FCI patient herself, so she gets it. She is patient and prompt when responding to questions.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
After a cancelled IVF and a failed IVF at another clinic, I was losing hope when I came to Dr Rodgers. She gave me hope, but also acknowledged our odds and that it wouldn't be easy. I was glad she was willing to give it her all on a hard case. I thought she was very up to date on all the latest research and took time to answer all my questions. I have a direct email for any questions, and she made sure to call multiple times throughout the cycle to check in since she wasn't scheduled the day of my retrieval or transfer. Even after a failure, I know she will help me have a child with either my eggs or donor.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
She is great. After seeing 2 other doctors, and having consults with 2 more, I finally found the right fit with Dr. Rodgers. Schedule a consult with her, you won't regret it. I was worried about feeling like a number in a large clinic, but Dr. Rodgers and her nurse make it feel like a small clinic experience.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
After previous attempts with Birth control/Antagonist and estrogen priming/microdose lupron failed, we did an estrogen primed and antagonist protocol with max stims. It was exactly what we needed. After getting only 2 eggs at my previous clinic, we were able to get 12 eggs (8 mature) and 2 embryos to day 5. Unfortunately it didn't work, but this was by far the furthest we had ever gotten.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
I have insurance that covers infertility up to a life time max after hitting a deductible and OOP max
9
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Crystal Lake (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
9
The clinic [FCI] is really large and at blood and ultrasound appointments I felt like a number at times because there are SO many people there each day...nurses were good, but not great. Erica was always very helpful, quick to respond to questions and compassionate. Jill at times seemed frustrated with questions and didn't always sound sincere when showing compassion when delivering bad news...Billing has been confusing at times and was slow to respond to inquiries on 2 occasions...Overall I would recommend because I think they get results and treat the patients fairly.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
9
Describe your experience with Fertility Centers of Illinois.
The clinic is very large and is therefore organized and timely. At times this can make you feel like a number because there are so many people getting bloodwork and ultrasounds. Billing has been confusing at times and was slow to respond to inquiries on 2 occasions. It is easy to get an appointment for monitoring but can be difficult to get on the Dr's schedule. Overall I would recommend because I think they get results and treat the patients fairly.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan always treated me like a human, and a special one and never made me feel rushed to leave and seemed to sincerely care about my outcome and well-being. The clinic is really large and at blood and ultrasound appointments I felt like a number at times because there are SO many people there each day.
Describe your experience with the nursing staff.
Dr. Kaplan's nurses were good, but not great. Erica was always very helpful, quick to respond to questions and compassionate. Jill at times seemed frustrated with questions and didn't always sound sincere when showing compassion when delivering bad news.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan has an excellent bed-side manner and has always spent time with me to address any questions or concerns I have had. He has never made me feel rushed or that my concerns were not valid. He adjusted my protocol and transfer date based on my responses to the medications. He gave me assurances when I felt nervous and made me feel at ease during retrieval and transfer procedures.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
He is very busy and it can be difficult to get on his schedule, so do so early. But he is understanding and willing to listen and answer questions.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
Based on our history (1 baby conceived with femera) and diagnoses he recommended we go straight to IVF after trying 5 cycles of femera with my OB. We used the Luteal Lupron protocol for stimulation/retrieval. I was monitored closely because I had a lot of follicles due to having PCOS. I had 43 eggs retrieved, 10 of which made it to 5 day freeze. We did PGS testing and 4 of the 10 were genetically normal. We transferred 1 frozen during our first transfer and it ended in a chemical pregnancy. We transferred another frozen 2 months later and I am currently 6 weeks along with that one.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We have insurance coverage for IVF, so our costs were not high, aside from PGS.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Kaplan suggested we only transfer 1 embryo because we already have 1 child and I am only 33 years old.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Unexplained
6
[FCI - Chicago] nurses (specifically Lindsay, Jennifer, and Myung) were amazing. They were compassionate, understanding, patient, etc. They answered all of my calls and emails in a timely fashion, and when I had an emergency situation, they remained calm and handled the situation well...We paid for consultations... (usually around $125) and medications ($180 per cycle). Otherwise, everything was covered by insurance...While we understand that unexplained infertility is somewhat common, we'd still like to know what could be causing the issues, what we haven't tested for yet, etc.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
6
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
We rarely spoke with Dr. Marut, only if we scheduled a separate consultation with him, and even those were only available twice/week, so it was difficult to get in touch with him.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Lindsay, Jennifer, Myung)
Dr. Marut's nurses (specifically Lindsay, Jennifer, and Myung) were amazing. They were compassionate, understanding, patient, etc. They answered all of my calls and emails in a timely fashion, and when I had an emergency situation, they remained calm and handled the situation well.
How was your experience with Edward Marut at Fertility Centers of Illinois?
During every consultation we had, Dr. Marut made us feel like it was our turn to have a baby next - that we were RIGHT there. Some people maybe want to feel that way, but for us, we needed him to set realistic expectations. So 7 IUIs later, we still aren't pregnant (unexplained infertility), and we're frustrated and looking for second opinions. While we understand that unexplained infertility is somewhat common, we'd still like to know what could be causing the issues, what we haven't tested for yet, etc.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Don't let him make you feel stupid. I would see a story on the news about a new fertility treatment, or read about a new study online, and write it down to ask him about. He (metaphorically) rolled his eyes at me, laughing and acting like I was a crazy infertile lady. Really, I was just trying to ask questions and learn more, and to understand what else was out there for us that could help us figure out why this wasn't happening for us. He made me feel like I couldn't ask questions, or that if I did, my questions were silly.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
One round of Letrezole with timed intercourse, followed by 2 rounds of Letrezole with IUI. When those failed to work, we moved to Follistim injectables with IUI.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
We paid for consultations with Dr. Marut (usually around $125) and medications ($180 per cycle). Otherwise, everything was covered by insurance.
0
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
9
You don't get to speak directly to the doctor often, as there are a lot of patients at this clinic [FCI]. But my experience has been that they are good at getting messages to and from the doctor through the nurse. Her nurse Marni is excellent with communication, and quickly gets my questions to the doctor and the answers back to me.... It's a giant place. I like that about it because I know that if I make my monitoring appointments by x time I'll get to work when I need to. Some may feel like a number, but I prefer getting in and out and on to my life.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Fertility Centers of Illinois.
It's a giant place. I like that about it because I know that if I make my monitoring appointments by x time I'll get to work when I need to. Some may feel like a number, but I prefer getting in and out and on to my life.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
You don't get to speak directly to the doctor often, as there are a lot of patients at this clinic. But my experience has been that they are good at getting messages to and from the doctor through the nurse. Her nurse Marni is excellent with communication, and quickly gets my questions to the doctor and the answers back to me.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni is awesome. She's available via email or phone, and she always calls/emails back quickly. She's enthusiastic and gets my questions to and from the doctor quickly and accurately.
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She's very candid with the direction she thinks treatment should go. A couple of times I had questions about why we were doing something a particular way, and I've asked if treatment could be adjusted. She's always been open to discussing alternatives, and has been ok with adjusting treatment if it's reasonable. She's a bit blunt (but that's what I prefer), and I get the sense that strong feelings make her uncomfortable. But she was always kind and never made me feel badly for having them.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Make use of the nurses! She sees a lot of patients, but I'm still satisfied with the level of communication because it's easy to get through to the nurse and get my questions answered quickly.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
So far, IUI with 50mg Clomid. These did not result in a pregnancy, but when my lining was thin she was good about adjusting. I did have good response with the Clomid, so there was no need to change that.
8
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Amber [a nurse at FCI] was wonderful and compassionate. She has also gone through treatments and has some of the same issues that I have and been successful. She is currently on maternity leave and Ashley is now my primary nurse since the start of the second cycle. Ashley is also great and always responsive.... The staff took great care to learn our names and ask us about our lives outside of treatments. And every nurse is understanding and responsive both over phone and email.
+ Read more
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
10
Describe your experience with Fertility Centers of Illinois.
Strengths: welcoming, compassionate, knowledgeable, comfortable Weaknesses: The first cycle can be tricky- if you don't ask questions they assume you know what's going on. Also, be aware of their payment process and policies. Talk to your nurse or the office manager about how much you might need to save and ways to find discounts.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers discussed diagnosis with us and always answered all of our questions; she called with every negative pregnancy test to discuss the next steps. The staff took great care to learn our names and ask us about our lives outside of treatments. And every nurse is understanding and responsive both over phone and email.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber Kidde and Ashley Milton)
Amber was wonderful and compassionate. She has also gone through treatments and has some of the same issues that I have and been successful. She is currently on maternity leave and Ashley is now my primary nurse since the start of the second cycle. Ashley is also great and always responsive.
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers always made us feel normal and excepted, and the compassion that she shows during every call helps us process the results. I prefer to focus on the next step and Dr. Rodgers helped us do that.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Ask every question you have, and don't be ashamed to ask.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
We've only done two cycles so far, both were the same. Letrozole and double IUI with estrogen support. During the first cycle, the letrozole (2.5 mg I believe) caused two great looking follicles to grow and the back to back IUI went perfectly. The estrogen support (Crinone) was added during the TWW. During the second cycle, the letrozole (same dosage) only caused one normal sized follicle, and Estrodiol, Crinone, and progesterone in oil (1mL) were all added during the TWW due to uterine lining not being think enough. For the third cycle, Dr. Rodgers doubled the dosage of the letrozole and we'll see if that helped the follicle size and count.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
Treatments are expensive but I was lucky my insurance covered most of it, and now covers all of it after I hit my deductible. For reference, my deductible was just over 3000 and we hit that with a cycle and a half.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 Egg Freezing
Diagnosis
5
[FCI - Chi] Strengths - great statistics, nurses call back very early on in the day with instructions, convent locations, Weaknesses - due to all those great statistics, they are slammed with patients and you really need to advocate for yourself...Morning appointments could take up to an hour...My major issue became communication between my testing lab, embryologist and the finance office (person in charge of getting insurance approvals). ..
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
5
Describe your experience with Fertility Centers of Illinois.
Strengths - great statistics, nurses call back very early on in the day with instructions, convent locations, Weaknesses - due to all those great statistics, they are slammed with patients and you really need to advocate for yourself.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Went to both their Highland park location and River North. Their Chicago location had several waiting rooms and you would sit in multiple for each bloodwork and ultrasounds appointment. Morning appointments could take up to an hour. Their Highland park office you were in and out within 20 minutes. On the flip side, the ultrasound techs in Chicago walk you through their process and many times will give you your follicle count at the time you see them (which is SUPER helpful for us worry-warts). I've only actually seen the doctor a handful of times and both egg retrieval have been done by a different doctor on staff that day. Special attention from the doctor does not exist here.
Describe your experience with the nursing staff.
My regular nurse was fantastic. There was a fill in nurse as well who was even better. They always called and time and I had no issues with them. My major issue became communication between my testing lab, embryologist and the finance office (person in charge of getting insurance approvals). My first cycle almost got cancelled in the middle of stims because they forgot to get prior approval. My lab almost didn't do PGS testing because someone sent them a note saying we only wanted PGD (especially frustrating because we had so many PGS issues the first batch it was evident that would want that done again). Also, as I explained before, the embryologist forgot to call on the crucial day 5 to tell us if any embryos made it.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Edward Marut at Fertility Centers of Illinois?
Very personable and lovely to meet however, he can be very clinical with bad news. I wish there was more opportunities to get to interact with him more but I only had a face to face after two rounds of disappointing egg retrieval.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Be your own advocate. There are so many patients that things can slip through the cracks. For instance, they forgot to call me for my results on my day 5 embryos. I waiting all day hemming and hawing if I should call to find out but decided to try and be patient and not bother them. Nobody called. By the time I finally caved and called they had closed. Night nurse had no idea what my results were so I had to spend a very nervous night wondering if any made it to day 5.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
I had two egg retrieval (needed to do frozen for day 5 PGD and PGS testing due to genetic condition). First round got a disappointing four eggs of which only one made to blast. Going in I had an AFC of 9 so looking back I wish he would have suggested we wait a month for better odds. Two months previous I had an AFC of 20 to begin with. Second ER he doubled the follistim and Menopur and we got 15 eggs (4 made it to day 5). All turned out to have PGS/PGD issues. Third round had 20 AFC so we started but eventually follicle count dropped so we cancelled. Will be trying new procedure next time.
5
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 40
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
They [FCI] are a successful clinic and treat a lot of patients. They call several patients to blood and ultrasound at the same time, which can make you feel like a number; however, the care you receive is individualized and the nurses are empathic...Our last FET was done from out of state and the coordination between his staff and our out of town monitoring clinic was excellent....I was not assigned a main nurse, but I would copy all of his [Dr. Kaplan] nurses on emails and I would get a response typically within an hour or so. Whenever I called to speak to them, I was always able to reach one of them for answers to my questions. I was monitoring from out of town and there were a few times they had to repeatedly follow up with the monitoring clinic- they were on top of getting the information that they needed.
+ Read more
Age
35 - 40
Treated
2012 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Fertility Centers of Illinois.
It can be overwhelming as a new patient because it's such a large practice. I would advise staying on top of your meds, checking and double checking information, and ask as many questions as you need to in order to feel comfortable. There is a lot to juggle when doing IVF- don't be afraid to get things clarified.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
They are a successful clinic and treat a lot of patients. They call several patients to blood and ultrasound at the same time, which can make you feel like a number; however, the care you receive is individualized and the nurses are empathic.
Describe your experience with the nursing staff.
Dr Kaplan has several nurses that work for him. I was not assigned a main nurse, but I would copy all of his nurses on emails and I would get a response typically within an hour or so. Whenever I called to speak to them, I was always able to reach one of them for answers to my questions. I was monitoring from out of town and there were a few times they had to repeatedly follow up with the monitoring clinic- they were on top of getting the information that they needed.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I have a long history with Dr. Kaplan, after being cancelled at another clinic due to poor response from stimulation drugs and having miscarried from my first IVF at an additional clinic. Dr Kaplan does not mind taking risks and is not concerned about his statistics. He was willing to cycle us even though my response was low. We have done many cycles with him and can attest to his compassion and expertise. During our 6th cycle, we finally became pregnant with twins, but lost them after being born premature. We were devastated and he and his team handled us with kid gloves until we became pregnant again during our 7th cycle. During this time, one transfer was cancelled due to lining concerns. Dr Kaplan wanted to make sure conditions were optimal. He is not afraid to give his honest expert opinion, which we relied on to make difficult decisions. We have had two additional unsuccessful FET's since our daughter was born and are still hopeful one of our remaining embryos will lead to a healthy pregnancy. We are limited to eSET, so it may take a few times. Our last FET was done from out of state and the coordination between his staff and our out of town monitoring clinic was excellent.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Understand that sometimes it takes a few cycles, but Dr Kaplan is aggressive and willing to take risks with patients that have had a poor response to stimulation drugs. He is honest and compassionate.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
He tried a range of protocols and had several transfers using my own eggs prior to suggesting donor eggs.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We have spent tens of thousands of dollars here. A lot of it was covered by insurance when we were living in the state; however none is covered by insurance now that we moved.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Recommendations for how many embryos should be transferred are up to the discretion of the couple and Dr. Kaplan. We are now limited to eSET due to prior loss of twins at 24 weeks.
9
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 34
Treated
2015 - 2017
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Overall, the clinic [FCI] is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
+ Read more
Age
32 - 34
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
10
Describe your experience with Fertility Centers of Illinois.
Overall, the clinic is efficient, organized, and friendly. I visited the Buffalo Grove location for my weekly monitoring. The phlebotomist and ultrasound tech are super nice and explain things as you need if you speak up about concerns or questions. The receptionists at the location are hit or miss. Some seem like they would rather be working elsewhere, some are obviously new and uninformed, and some are magical. However, there are some very specific issues. The aParent IVF financial coordinator, Cindy Tracy, is an absolute nightmare to work with. If you are required to do PGD testing, your default lab is with Reprogenetics. They contract directly with Global Genetics (the genetics team within aParent) so Global Genetics hikes up their rates to make a substantial profit. My first year with them, I just said yes and opened my check book. The second year, after reluctantly returning post-miscarriage, I wanted to speak with Cindy directly to see if there was any wiggle room in pricing since I was a return patient, second year veteran, etc. Email after email, phone call after phone call...nothing was ever returned. She only responded if I copied Dr. Jacobs...which was my last resort. Dr. Jacobs started contracting with a second lab, and it put Cindy's team in a bind since they couldn't price gouge anymore. The second lab bills the patient directly so there are no hidden fees. Without haggling anything I am saving four weeks of set-up time and $3,000. aParent IVF, Global Genetics, and CryoVault do not contract with insurances and are not recognized with NPI numbers. You will not be reimbursed for anything, even if your specific situation is medically necessary. An explanation regarding this type of information would have been extremely necessary when trying to budget for the year. One more suggestion to the financial team at aParent. FCI is willing to bill the biopsy portion for their patients, and should advocate to do so. This fee is $2,000 each retrieval and IS covered with insurance if the clinic makes the request. It is so much harder getting a claim reimbursed, if at all, when the patient pays out of pocket. Why do we have insurance if the clinic won't help?
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
With Dr. Jacbos himself, and his nurse, Cindy, I was treated like a human. I was responded to quickly and my protocol was specific to our situation. I was able to have back and forth dialogue and conversations that were positive and hopeful.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Cindy Young)
Cindy is amazing. Hands down the best communicator. I probably emailed her a dozen times a week and never got a response any later than a couple hours. She will not, however, answer the phone. Email is best. And I am more comfortable putting everything in writing so I can look back as needed. I have actually never met her face to face but I don't care. She is fabulous.
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs is a warm and friendly for a doctor. He jokes while providing specific information. I research a lot of things and he tends to answer my questions before I have a chance to ask. When I miscarried, he adjusted his schedule to have an emergency conversation and follow-up as it was unexpected. We are sticking with him for our second year (and 4th egg retrieval) as I expect better results this round vs another clinic.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs will advocate for you if there is an issue with insurance denials or if you cannot reach your nurse. I would not go to him directly unless it's a protocol question that was missed in your meetings with him. His assigned nurse should be the first point of contact. We had go through PGD and PGS testing after he suggested we both have carrier testing done prior to our first IUI. This would be information "just to have in our back pocket." Well, turns out we both carried the same genetic mutation, which resulted in us by-passing IUI and jumping straight into IVF to do everything in our power to avoid having a baby with our mutation. He potentially saved us a lifetime of hospital visits or an extremely early funeral for our baby.
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
After my initial baseline, the results yielded less than optimal amh, fsh, and ovarian reserve levels. I was bumped to the highest follicle stimulating hormone regime, with the antagonist protocol. My resting follicle count was 8. I stimmed for just over a week and produced 6 eggs at retrieval. Of those 6, none made it to blastocyst. The second round, he added Letrozole to the mix and by that point I had been taking myo-inositol and coq10 for a couple months (at Dr. Jacobs suggestion). We did the same antagonist protocol, this time yielding 7 eggs retrieved. One made it to Day-5 Blastocyst and was biopsied and frozen for PGD/PGS testing. Discouraged, we met with him to discuss our blast numbers. He told me he would try a less-common protocol, called micro-dose lupron, but warned me I may see poorer results, and if my hormone levels got out of whack too quickly or my response was even lower, he would cancel before retrieval so my insurance wouldn't recognize a 3rd retrieval. We would then have to resort back to the antagonist. My third retrieval with the MDL protocol yielded 16 eggs at retrieval, and 4 made it to Day-5 Blastocyst and were biopsied. Of the total 5 biopsied embryos, 2 were genetically normal with PGD/PGS. We did two transfers. The first one did not take, negative beta. I had an endo scratch prior to my second transfer. The second transfer resulted in a positive pregnancy. Unfortunately, that pregnancy ended when I miscarried at 10w3d. At this point, I am cycling again with the MDL protocol in the hopes that trying again will yield a take-home baby as it is clear I can get pregnant.
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
I bought my own individual insurance through BCBSIL. Illinois has infertility coverage mandates. My yearly premium is $4,560. My deductible and max out of pocket is $6,500. Medications not covered with insurance is $150. PGD/PGS testing is $4,985. Freezing is $1,200 for the first round, $800 for the second. In 2016 I paid $14,800 for three retrievals, two transfers, and genetic testing (not including insurance monthly premiums). In 2017 I plan to pay $12,835 for one round, and another couple thousand for additional rounds.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Jacobs suggested single embryo transfer with PGS/PGD tested embryos as they are typically stronger less abnormal than non-tested. We agreed as we would like to avoid the risks associated with multiples if possible.
10
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Hoffman Estates
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
36
Treated
2017
Success with this Doc
No
Treatment
4 IVF, 4 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
4
[Fertility Centers of Illinois] prescribed an adhesive patch knowing that I had a sensitivity to latex and adhesives. I have scars a year later. I was also allergic to medication taken vaginally and in my next order they gave me pills to insert vaginally. I had to call them and clarify that I could not take them, so they changed my medication to an injectable form. I understand it might be difficult to keep up with patients if there are so many. Also, it was difficult to set up appointments with the doctor. Sometimes when calling for an answer from any nurse, I wouldn't get a call back right away. I had to call a few times.
+ Read more
Age
36
Treated
2017
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF, 4 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
4
Describe your experience with Fertility Centers of Illinois.
The staff is very nice and the office visits are very quick (sometimes there is a wait, but the actual tests, ultrasounds, consultations, etc are all fast). Ask as many questions as you can to make sure you understand your cycle every step of the way. You'll need patience.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
The office feels like a factory. There are always a good number of people in the waiting room when I'm there. Service is quick because it has to be in order to see the many people waiting in line. Nothing was never explained and if it was, I had to ask and it was never in detail. I was like a science experiment, they just 'did' and never explained the 'why'. A number of times my medication order was incorrect, whether that is FCI's fault or the pharmacy, I don't know. But every time I had medications delivered to me, it was never correct. One time I missed a whole cycle because I wasn't clearly communicated to me when I would start medication so that set me back a few months. All of our communication with the office was very, very quick and not thorough. He's a really nice guy and the nurse was very nice, but I just felt like they didn't spend time with me and it didn't matter if I got pregnant or not, it's so busy there, losing one patient won't hurt their business.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilynne)
Ilynne was the nicest nurse there and she was very good. The only thing that we didn't like was that the nurses were difficult to reach at the office. They didn't call back right away and it was hard to get a hold of someone when you needed a quick response (if I had general questions and was seeking answers from anyone from the nursing team). Luckily, we had Ilynne's cell number and she was always available and it didn't matter what time of the day I called, she always answered. They also came up with a portal where you can email messages, and that made communication better.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He was a really nice guy. During our initial consultation, we had full confidence in him and he said "you'll get pregnant, no problem". It was a lot harder and has taken much longer than what he led us to believe. When it came to communication, he didn't explain anything and in fact didn't spend much time with us at all. I only saw him during retrieval days in passing, we met him in person once for our consultation and twice for a meeting that my husband and I set up with him. All conversations were extremely short. I know he's busy and you have to move quick in a clinic as busy as theirs, but it led to a lot of frustration for my husband and I.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
You will feel like you're at a factory. Bug the office and ask as many questions a you can. If you don't ask, they won't tell you. You have to continuously check on them to make sure everything is on track, because they will not reach out to you. Never stop asking them questions until you understand.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments were easy to schedule and they were very fast. Many times though, the parking garage ran out of spots, so I had to park very far on snowy days and arrived very late for my appointments as a result.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Some of the most expensive out of pocket costs were medication and hysteroscopy that he ordered through my gynecologist. My insurance covered a lot of the other expenses.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
It was our decision, ultimately, but our nurse suggested doing one at a time because I was a smaller woman and with a multiple transfer there are higher risks involved as far as losing a baby.
4
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32
Treated
2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS, Other
8
AMAZING!!! I absolutely love the ladies at the Warrenville clinic [Fertility Ctr of IL]. Receptionist, ultrasound tech., nurse pratictioner. They are all amazing, compassionate, and trustworthy. They really know their stuff and make you feel comfortable....Strengths - amazing team at the watrenville clinic. On top of records, payment, and they are knowledgeable. Weaknesses - cannot think of any at this time. A new patient should know that it is extremely busy always but they take the time with you and care.
+ Read more
Age
32
Treated
2017
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS, Other
8
Describe your experience with Fertility Centers of Illinois.
Strengths - amazing team at the watrenville clinic. On top of records, payment, and they are knowledgeable. Weaknesses - cannot think of any at this time. A new patient should know that it is extremely busy always but they take the time with you and care.
During treatment, were you treated like a number or a human with Meike Uhler at Fertility Centers of Illinois?
I felt human because she listened to what I was saying and seemed to genuinely care about our situation.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Diana)
AMAZING!!! I absolutely love the ladies at the Warrenville clinic. Receptionist, ultrasound tech., nurse pratictioner. They are all amazing, compassionate, and trustworthy. They really know their stuff and make you feel comfortable.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Meike Uhler at Fertility Centers of Illinois?
She was kind, compassionate and caring, but obviously stretched thin between multiple FCI locations. She only was at my location a couple times a week and I only saw her twice I believe. She did seem to believe she had my care figured out from the beginning but clearly there were other factors and we should have gone right to IVF to not waste time or money on IUI.
What's one piece of advice would you give a prospective patient of Meike Uhler at Fertility Centers of Illinois?
Be persistent and assertive. If she says something you don’t agree with, so not be afraid to express your opinion. She will be accepting of it.
Describe the protocols Meike Uhler used in your cycles at Fertility Centers of Illinois and their degree of success.
We did very normal cycles for iui because my follicles grew fine with the medication. I did have a reaction to the first medication I took for follicle growth, so we stopped that pill and my follicle continues to grow and we were able to try iui but was unsuccessful. Also, one thing that sticks out to me is that I was going to the Bahamas right before we were planning on stopping treatment but they wouldn’t let me continue for 6 months due to possibility of Zika. Which I considered a good thing.
8
Doctor
Meike Uhler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Warrenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
...the clinic [FCI] feels a little like a factory where there are multiple waiting rooms and you have to sit in line when you get there, again to get an ultrasound, then another for blood work. The techs don't really know me and I wind up waiting a total of nearly an hour at each appointment...[Nurse] Ilynne is always available by phone, explains things very well, very prompt in giving me results, and very patient!...Nice facility, no free parking though- have to park in a paid garage, then walk outside to get to the office.
+ Read more
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
Nice facility, no free parking though- have to park in a paid garage, then walk outside to get to the office. Very long wait times and you have to wait for each thing you're having done that day. Friendly techs mostly, friendly staff at checkout
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan is an excellent doctor who has taken the time to answer all our questions and has full discussions with me to make sure I am informed and confident before each procedure. Unfortunately, the clinic feels a little like a factory where there are multiple waiting rooms and you have to sit in line when you get there, again to get an ultrasound, then another for blood work. The techs don't really know me and I wind up waiting a total of nearly an hour at each appointment. This is frustrating, but dr Kaplan has an excellent reputation and I think he has done a great job for me so far, so it's worth staying with him, despite the long wait times and anonymity in his lab/clinic. Also his nurse is available for me any time I need her and has been so patient with the million questions I've had at every step
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Ilynne McGovern )
Ilynne is always available by phone, explains things very well, very prompt in giving me results, and very patient!
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I've heard some people say he's not the most personable, but I thoroughly disagree. I felt like I connected with him and had complete trust at our very first consultation. He said very candid but understanding and explains things quite well to manage my expectations through this process. He's worked with a lot of celebrities, but he treats me like I'm just as important as every one of his patients and gives me whatever attention I need. He guides me to informed decisions instead of trying to tell me what to do, but if I ask his opinion he will give it. My husband likes him too!
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
You won't go wrong with him! He won't rush the process and it may take longer than you think but everything he does is to get the best outcomes possible! Just be prepared for extremely long waiting room times
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
We did a full month of tests and monitoring, then an egg retrieval and planned from the beginning of that to take a month after the retrieval before the transfer and freeze the embryos. He says he does this for most patients as he's seen better success rates and for me in particular because I had some high levels that put me at risk for ovarian hyperstimulation syndrome. We talked with him and decided to have my embryos genetically tested- he said that increases your chances of implanting 1 embryo to about the same as if you transfer 2 untested, and we could screen out any chromosomal abnormalities. We are now in the middle of a frozen embryo transfer which will happen later this month.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
They set up a very specific time, but a dozen other people are scheduled for the same time and it's a packed waiting room with long wait times every day
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
They charge for everything but you know what they will be ahead of time. There are costs for the retrieval plus anesthesiologist, medications, then you pay for the freezing, we chose to do the genetic testing which was an additional charge, then you have to pay to have the embryo thawed, then the transfer itself. Insurance didn't cover anything other than the 1st month of labs and ultrasounds, so for us the cost has been about $15,000-$20,000 when it's all said and done
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
If you have the embryos tested first, it increases your success rate and mostly eliminates chrimosomal abnormalities he said transferring 2 tested embryos would give me a high chance of multiples and I asked him what he would do if this was his family. He said he would only transfer 1, so that is what we are doing
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
All of the locations [for FCI-Chicago] from the office to the hospital where the transfers occurred are very private and welcoming. The office staff was always very friendly, and knew me by my first name. I absolutely loved the ultrasound technician, Roberta! She shared so many helpful hints with me, made me laugh, cried with me and kept me calm. I think at times, she was the closest person to knowing what’s going on inside my body and she always shared everything she saw.
+ Read more
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 5 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Fertility Centers of Illinois.
All of the locations from the office to the hospital where the transfers occurred are very private and welcoming. The office staff was always very friendly, and knew me by my first name. I absolutely loved the ultrasound technician, Roberta! She shared so many helpful hints with me, made me laugh, cried with me and kept me calm. I think at times, she was the closest person to knowing what’s going on inside my body and she always shared everything she saw. When cycling, she’d give me photos to take home of my growing embryos. She’d write down the measurements and how many there were. I am so very thankful to have met her and had her to work with while going through such a difficult process. After getting a BTP, she was the first to tell me that I had TWINS! After years of going through this process with Roberta as our tech, she too cried happy tears with us as we saw the two heartbeats on the screen! I still keep in touch with her today too and send her updates on the girls as they reach various milestones.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
I always felt that Kaplan was available for me to contact him, by email or phone. He actually listened to me and showed concern in our situation. He gave hugs and helped wipe away many tears!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Tammy, Jen)
All of the nurses I had encountered at FCI were sincere and helpful. I will never forget being low on a med during a holiday weekend and needing to get more meds to continue my cycle. I was so upset because I knew I wouldn’t be able to get a prescription filled on a Sunday. The office was 45 minutes away from my home. The nurse brought home extra meds from the office, gave me her home address and allowed for me to use the office “extras”. She went above and beyond to make sure I had enough meds to last me through the weekend! It was so sweet and really helped ease my anxiety and mind!
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Brian was recommended to me from a friend. He was always optimistic about getting me pregnant. One thing I always keep in my head about Brian is that he said, “One way or another, you are going to become a mother. It may not be the way you dreamed it would be, but it will happen.” This stayed in my head when times got tough and I’d get discouraged. When finally deciding to go through a donor, I felt that I should have listened to his advice sooner. He never pushed us to look into donor eggs, but kindly waited for us to determine that time on our own. We exhausted every other option to have our own children and when we were ready, he guided us to the right people.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Listen to the advice of your doctor. He or she has worked with many patients and knows what is best for you. Kaplan has nothing but good intentions to help you create a family.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
With six rounds of IVF, it’s hard to remember specifics from each one. However, I do remember that with Dr. Kaplan, no two cycles were the same. Each time I went through a cycle, he’d try a different amount of meds or an alternative medicine to see how my body would react. Once he saw progress, he’d keep that in mind when or if a cycle failed. We always met in person to talk about the protocol and what to expect in the cycle moving forward. If something did work, or offered poor results, he’d alter the plan. I remember my cycles all taking a long time to produce eggs and he would alter the meds to get the eggs growing so that our cycle wouldn’t be canceled.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Four cycles were covered by insurance, but the last two cycles were paid out of our pocket. Each cycle we had to pay for cost approximately $3,000 out of our pockets until we applied for a medical loan. We had most of our meds covered, but every so often there was an expensive med that insurance wouldn’t cover. My husband and I had to seek support through family members and a medical loan to cover the costs that insurance wouldn’t approve. We used a donor egg agency that guaranteed a live birth, but had a cost of $45,000. After all that we had been trough, we felt we needed to go through the guaranteed route. To us, the guarantee gave us reassurance. Otherwise we’d have paid $15,000 for one round of IVF with donor eggs that wasn’t guaranteed to work. If those eggs didn’t work, we’d try again and need to spend an additional $15,000. All of this doesn’t include the cost of acupuncture, massages, nutritionist, and yoga classes that were suggested to help increase fertility rates or egg quality. I feel that if it was suggested, or would increase our chances of getting pregnant, we tried it.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I was definitely educated on the results of transferring more than one embryo, however with the quality of embryos that we were transferring, he knew the likelihood of creating multiples was slim. My husband and I had tried for so long that we welcomed multiples, if or when they were to occur. Due to my egg quality, this was never a problem.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
IVF, Surrogacy
Diagnosis
3
After working with several nurses over the years at FCI, Jen is my favorite nurse! She's compassionate, responsive and goes above and beyond to be helpful...While I like FCI, I will say that you can feel like a number sometimes. The monitoring for egg retrievals has always been my least favorite part. I'm not crazy about some of the technicians while others can be lovely. I've found at times things get lost in the shuffle...We've had trouble with getting mis information about our embryos in the lab (we were told twice that we didn't have any normal ones when we did)
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
European
Income
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Surrogacy
Diagnosis
3
Describe your experience with Fertility Centers of Illinois.
While I like FCI, I will say that you can feel like a number sometimes. The monitoring for egg retrievals has always been my least favorite part. I'm not crazy about some of the technicians while others can be lovely. I've found at times things get lost in the shuffle.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Dr. Marut is incredibly thorough, and responsive. After 3 years of being a patient of FCI, I've never felt in such great care as I do with Dr. Marut. He's compassionate, incredibly intelligent and takes great care to review his cases. While he has a human element, he doesn't sugar coat things either. He's direct, and honest...I really couldn't be in better hands.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen Brown)
After working with several nurses over the years at FCI, Jen is my favorite nurse! She's compassionate, responsive and goes above and beyond to be helpful.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Edward Marut at Fertility Centers of Illinois?
Dr. Marut has been so attentive to detail during our time with him. We unfortunately suffered a late miscarriage and not only was he compassionate, he was incredibly responsive and was a big reason we had the strength to try again. I can't say enough good things about him.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
If you are looking for someone who is honest, straight to the point and highly knowledgeable in the field of fertility, Dr. Marut is the doctor for you.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
I've done 2 egg retrievals with Dr. Marut. In my first one, he followed the protocol I had followed with Dr. Kaplan (based on the fact that that protocol worked well for me. ) I was on gonal f, menopur and gainerelex. When I didn't respond well, he changed it up for my next retrieval (I was on Lupron and menopur). I was happy to see a change in the protocol which did produce good embryos for us.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
$3000 per transfer $11,500 for retrieval $2,200 for biopsy $500 for sperm freeze $1,200 for embryo freeze
10
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
33
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
5
This clinic [Fertility Centers of Illinois] is very large and therefore personalized care is difficult to come by...I had some miscommunication about when to do specific things. At the end, nobody offered me information about embryo grade. I didn't even know there was a grading scale so after I found out, I had to call back and ask. I also had some issues with having to go to a downtown location for weekend monitoring, and them telling me to just go to my regular office for my next monitoring (I couldn't call to make an appointment because they were closed) and then showing up to a frazzled/annoyed front desk staff.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
5
Describe your experience with Fertility Centers of Illinois.
This clinic is very large and therefore personalized care is difficult to come by. If you're a hands-off kind of person, that may not bother you at all. For me, I expected more.
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
I only spoke with her once. Our initial meeting was very rushed and both my husband and I felt like we didn't have a minute to think of any questions. She told us everything would be no problem and we would be pregnant in no time. She never set realistic expectations. I had no idea I'd never see her again, basically. I had no idea she wouldn't be doing my egg retrieval, but instead a random doctor on call. She never personally reached out after my retrieval. I had no idea if I was supposed to schedule a follow-up appointment. Basically she just threw me onto the conveyer belt.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Susan)
My nurse was very nice but disorganized. She always seemed surprised when I had extra questions for her, however she definitely made the effort to stay on the phone with me to answer any questions I had. A couple of times I felt insecure about her but overall she proved to be my greatest source of information during my cycle.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Jane Nani at Fertility Centers of Illinois?
Dr Nani reminds me very much of a surgeon. She is probably very skilled at her job but she is not a great communicator and doesn't show a lot of compassion for what her patients are going through. She provided very little information about what to expect and therefore my first cycle was extremely stressful.
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
Be more clear about what to expect in general, from an experience standpoint. Set realistic expectations. Be clear that just because she is your doctor, that doesn't mean you will see her very often.
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
Fortunately most of it was covered by insurance. I had to pay $1500 for egg freezing, though.
0
Doctor
Jane Nani
Communication
Compassion
Explained risks
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
?
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
...Without that, I was left wondering why certain decisions were being made and it was not a good feeling. I do think the biggest issue is the number of patients he has which likely does not allow as much time for each patient, or to allow much direct communicate. At a smaller clinic [than FCI] I think the experience with Dr Kaplan would have been much better in that regard...FCI can run like a well-oiled machine most of the time. Their early morning monitoring is perfect for squeezing them in before work, for the most part. However, because they batch their patients, there comes a point where they have so many patients coming in at the same time that the wait can be long and excruciating. The office staff is always pleasant and the atmosphere is comforting. It is overall a good clinic but you will feel like a number.
+ Read more
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
FCI can run like a well-oiled machine most of the time. Their early morning monitoring is perfect for squeezing them in before work, for the most part. However, because they batch their patients, there comes a point where they have so many patients coming in at the same time that the wait can be long and excruciating. The office staff is always pleasant and the atmosphere is comforting. It is overall a good clinic but you will feel like a number.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
After every failed transfer, there was no discussion as to what could have happened. It was more just always heading toward the next transfer without having time to regroup. When I had questions, I had to go through the nurses which sometimes left me feeling unsure if the information back was coming from the doctor or if it was just a standard response.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jill)
Jill was always very nice and expressed compassion during any negative pregnancy tests. My only issue was getting replies by email that were too short or not answering every questions. I always got the impression that emails were getting rushed through wish made me nervous about the care I was receiving and the potential for mistakes. Otherwise I found all the nurses to be kind and always answered my emails.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr Kaplan did show compassion during appointments which was important to us. He was always very understanding of the emotional impact of IVF as well as the financial. I did very much respect his knowledge and opinions. However, I sometimes felt like our course of treatment was not specifically tailored to us. The biggest issue was the inability to communicate with him directly. Perhaps I could have been more of an advocate for myself in this area, but I did wish I could have gotten more background information as the procedures went on. Without that, I was left wondering why certain decisions were being made and it was not a good feeling. I do think the biggest issue is the number of patients he has which likely does not allow as much time for each patient, or to allow much direct communicate. At a smaller clinic I think the experience with Dr Kaplan would have been much better in that regard.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Be prepared with every question you have when going to your consultations with him. It may be the only opportunity you have to ask him. Everything else will have to filter through his nurses.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
My first IVF was the standard birth control followed by low doses of Follistim. It resulted in 3 eggs, 2 embryos. I was oversupressd by the Bcp. Second IVF was estrogen priming with high dosage of Follistim and menopur. Much better response at 11 eggs and 6 embryos. This resulted in a healthy live birth. 3rd IVF (3 years later) was the same as the previous but resulted in 6 eggs, 2 blastocysts. The hope was that by replicating the successful cycle we would again be successful. Negative pregnancy test.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
IVF - $11,000 Frozen transfers - $3500
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
We only did multiple embryo transfers but only 2 at a time. I asked his opinion to transfer 3 once but he suggested only transferring 2, and we went along with that.
7
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
19 Eggs Frozen
Treatment
2 Egg Freezing, Donor Sperm
Diagnosis
10
My first round I was very intimidated by the process and relied heavily on the nurses [at FCI] to communicate often and answer my questions. Even by the second round I constantly had questions that I needed answered. They did a great job even though I'm sure they answer the same questions over and over again to all of their egg freezing patients. Forming a relationship with the nursing staff is extremely important as they'll be the ones delivering results during every monitoring appointment. I was glad to have a good relationship with mine.
+ Read more
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
19 Eggs Frozen
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, Donor Sperm
Diagnosis
10
Describe your experience with Fertility Centers of Illinois.
It was great to work with aParent- the nurses and staff couldn't have been nicer and more organized. I always felt like I was in good hands especially with the lab right there. The only thing that felt strange was going through this process (waiting in waiting rooms, etc). with IVF patients near me. It seems like a strange mix as they were trying to get pregnant and I was trying to preserve my fertility.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan took the time to sit down with me before I began this process to explain all of the details on what I could expect. He never sugar coated anything- but talked to me like a real human being. He helped to personalize what could have been a very intimidating process. His bedside manner is truly second to none.
Describe your experience with the nursing staff.
My first round I was very intimidating by the process and relied heavily on the nurses to communicate often and answer my questions. Even by the second round I constantly had questions that I needed answered. They did a great job even though I'm sure they answer the same questions over and over again to all of their egg freezing patients. Forming a relationship with the nursing staff is extremely important as they'll be the ones delivering results during every monitoring appointment. I was glad to have a good relationship with mine.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
I know from seeing him on tv and in the media that Dr. Kaplan is extremely successful so was worried I wouldn't have much face to face contact with him. but I was wrong. I met with Dr. Kaplan before I began this process, the day of my retrieval and after the retrieval. Going with a doctor I have 100% trust in is the only way I could have made this decision and I couldn't feel better about it.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Trust the process- it may seem intimidating but it's not at all. I was scared about doing the shots and if I was doing it right but really they're worth the little. Knowing Dr. Kaplan is monitoring your results the entire time, day by day should make you feel 100% confident about this process.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I froze my eggs twice with Dr. Kaplan. After the first round i had 7 eggs to freeze. For the second round, Dr. Kaplan made some adjustments and the results showed as I had 18 eggs! It's obvious why all of Chicago trusts Dr. Kaplan with their fertility treatments- whether you're trying to get pregnant or wanting to preserve your fertility.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
Lucky to say insurance covered a lot of my egg freezing costs, so the lower amount that I spent on this process was worth every penny (and then some!). Think about how much money we spend on vacations, etc and then think about this as an insurance policy. It's the most important money you can spend.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
39
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
4
I found the nursing staff [at FCI River North] to be very frustrating with sharing conflicting/competing information, the lack of compassion, and lack of information shared about procedures. I felt that I had to turn into a nurse myself to make sure I was aware of what all was happening to my body and I found that to be unacceptable. The whole experience added so much more stress to an already stressful situation.
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
4
Describe your experience with Fertility Centers of Illinois.
It feels like a cattle call, but you typically aren't waiting too long. I've had many issues with calling and not being able to leave a voicemail or have one returned in a timely manner with trying to book appointments.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
A little too blunt for our taste. It often felt like information shared was in the form of "ripping the bandaid off" and with dry humor. We always wanted the honest answers but would have preferred more compassion surrounding this topic.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Antoinette Higgins )
We primarily worked with Anto Higgins and she was the shining light in our experience with Dr.Sipe and River North FCI. The only thing I felt bad about was that Anto would take any of the negative feedback/ frustrations that we shared personally. I found the nursing staff to be very frustrating with sharing conflicting/competing information, the lack of compassion, and lack of information shared about procedures. I felt that I had to turn into a nurse myself to make sure I was aware of what all was happening to my body and I found that to be unacceptable. The whole experience added so much more stress to an already stressful situation.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
He is a smart doctor. He relies heavily on results, studies, and research. We appreciate all of those things but also wanted compassion and personalization. I also didn't enjoy the 'poor responder" placed on me much of the time. We also felt that we had to do a lot of homework as supplemental treatments weren't really discussed. I didn't like feeling like we had to remember everything to ask or it wouldn't be offered.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
Don't expect to be coddled and do your own homework.
2
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
5
Originally, the strength [at FCI - Chi] was the ability to get in easily so FCI is enormous and they have a big staff. However, my our last appointment (when we were waiting to find out if i miscarried) we had to wait two hours because it was so overcrowded after being closed for the Memorial Day Weekend because they have so many patients. In the end, we felt more like a number than anything else...
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
5
Describe your experience with Fertility Centers of Illinois.
Originally, the strength was the ability to get in easily so FCI is enormous and they have a big staff. However, my our last appointment (when we were waiting to find out if i miscarried) we had to wait two hours because it was so overcrowded after being closed for the Memorial Day Weekend because they have so many patients. In the end, we felt more like a number than anything else.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
I felt like the steps we were taking to get pregnant despite unexplained infertility were not specific to my cycles and rather a generic approach.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Holly Buckel)
I was unhappy with the nurses and was a big part of the reason I wanted to leave FCI and go to a smaller clinic. There were times they would call and read me instructions and have them incorrect.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Edward Marut at Fertility Centers of Illinois?
Dr Marut was very nice so initially we really liked him. However, as time went on I didn't feel like he was consistent in his approach and I felt like he didn't present us with all of the facts. Months after the fact I read stuff on my chart (as I was transitioning to a new doctor) that was never mentioned to me. Additionally, there was one cycle where he proceed with an IUI while I still had my period. As we got a second and third opinion, who both questioned his approach that month it made us think he wasn't giving us individualized treatment and instead just going through the motions.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
We were only able to meet with him a few times during our treatment. Be ready with your questions because he is not forthcoming with information so I felt like our meetings were rushed and I didn't leave feeling confident. Given what I know now, I would come in with a list of questions to make sure everything was addressed during the quick time with him.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
After getting the Fertility Awareness Test at FCI ($99), we learned my husband's sperm was normal by all 3 counts and I had plenty of eggs (with a strong AMH score). We had previously miscarried (natural conception) so first we did the HSG (normal results). Given our unexplained infertility (we'd been trying for over a year at this point), the plan was Letrazole plus IUI. The first cycle, he determined that my Estrogen levels were too high so we skipped the Letrazole and did a natural IUI. We did not get pregnant. The second cycle, during my baseline test results he determined that ovulation while imminent while still on my period so again we skipped the Letrazole and did a natural IUI. We did not get pregnant. The third cycle, we were able to do the Letrazole plus and IUI and got pregnant. I miscarried for the second time at 8 weeks.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
I was self pay so it was expensive.
5
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Some people don't like how busy they are [at FCI - High Pk], but I think they do a fantastic job at squeezing every patient in, even when it seems impossible. The wait time can get bad at times (not always) but I see them doing that to make sure everyone who needs to be seen on a given day is able to...I talked with 3 different nurses regularly. Only once did I speak with one who was a bit rude and didn't answer my questions, but she was filling in for someone else that day...
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Age
38
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish, Other
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with Fertility Centers of Illinois.
Some people don't like how busy they are, but I think they do a fantastic job at squeezing every patient in, even when it seems impossible. The wait time can get bad at times (not always) but I see them doing that to make sure everyone who needs to be seen on a given day is able to
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
He understood we wanted to try with our own eggs before moving onto donor and not only did he support that, he encouraged us. We did 3 IVF cycles and he always took my ideas (from my own research) seriously and was open minded to trying anything. Finally, he told me, "I am determined to make you pregnant" which made me feel like he had a vested interest in our success.
Describe your experience with the nursing staff.
Mostly fantastic. I talked with 3 different nurses regularly. Only once did I speak with one who was a bit rude and didn't answer my questions, but she was filling in for someone else that day.
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
He is extremely personable and patient. He really listens to what you want, and doesn't just force his medical opinions on you. He doesn't seem concerned with his stats and is willing to take risks, if you as a patient want to try some out-of-the-box ideas. The only critique I have is that he is very busy and has many patients so he doesn't always explain every detail of the process, however he will answer any questions and if you forget to ask while there or think of your question later, the nursing staff will respond quickly.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
Be very honest with him about how you feel and what you want. He will treat you like a human, not a statistic and although he will be blunt, he will give you hope when you may have lost all of it. He's a great balance of realistic and optimistic! Also, bring a list of questions to be sure you go over everything you're wondering about!
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
First IVF cycle was pretty standard since we didn't know how I would respond. We suppressed with BCP, and started with Menopur and Follistim. He upped the dosage of my follistim pretty high (I don't remember exact dosages anymore) because I turned out to be a slow responder. That cycle ended with 2 eggs, and one fertilized and was transferred. It was a 3 day fresh transfer and 6 cells at the time with minimal fragmentation. Unfortunately, the embryo did not stick and we ended up with a negative. Second cycle we decided (upon my request and his approval) to try estrogen priming. I only got 4 days into stimming when we learned I had one very large leading follicle and not much else. He had a safety concern for that one follicle getting too big so we cancelled that cycle and I was put on BCP to help shrink it back down. My 3rd cycle we were going to do a long Lupron protocol. I started priming with Lupron 2 weeks prior and ended up getting very sick from it. The doctor felt at that point the Lupron could still have benefited me even if it stopped, so we cut that off early and just moved onto stims (menopur and follistim). This time he kept my follistim at an average dosage but upped the menopur to 5 vials a day. He had me stim for 18 days to get the follicles mature. Although it was longer than most, I was monitored very carefully. We got 3 eggs at retrieval. One fertilized and we did another 3 day fresh transfer. This time our embryo was 10 cells with minimal fragmentation. I am now 26 weeks pregnant from that embryo with a healthy, strong baby girl!
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We had insurance coverage so I had very little out of pocket and whatever was out of pocket was explained thoroughly by the financial coordinator before cycles began. I don't remember my specific costs.
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Highland Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
33
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
If you have to go in [to FCI -Chi] on a Monday or a Friday be prepared to wait a little bit. It's generally a well oiled-machine (very high volume clinic, some people compare it to a cattle call), but at the beginning and end of the week it can get a little bogged down. The cattle call aspect of the clinic has thrown people off a little bit, wanting a more personalized experience, but they have top SART stats for the city...
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Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with Fertility Centers of Illinois.
If you have to go in on a Monday or a Friday be prepared to wait a little bit. It's generally a well oiled-machine (very high volume clinic, some people compare it to a cattle call), but at the beginning and end of the week it can get a little bogged down. The cattle call aspect of the clinic has thrown people off a little bit, wanting a more personalized experience, but they have top SART stats for the city.
During treatment, were you treated like a number or a human with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
She is really well-informed and thoughtful. She has explained her proposed next steps, regarding treatment, so that she knows that I understand them, and always asks if I'm comfortable with that approach before proceeding. She, not a nurse, called me with my negative beta, and had already thought of what we could do next. This NEVER happened with my previous RE, where I was always called by a nurse and then asked to schedule an appointment with the Dr.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni is easiest reached via email, but is very quick to respond if I have any questions or concerns.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
If you are looking for a physician who will hold your hand and speak to you in hushed tones, she may not fit the bill. She is there to help you get pregnant. This may sound as though she has a cold bedside manner, which she doesn't. She's actually very pleasant to speak with. That being said, she won't sugarcoat things, and in my experience, I want the details, as grim as they may be. Dr. H is very intelligent and well-read, and I am very confident in her medical abilities. And I know that she cares about my treatment. She has reviews my file before she talks to me, which may seem like common sense, but the number of doctors I have seen in the past 5 years, unfortunately she is in the minority. The thing that has impressed me the most is, when she has to deliver bad news, she calls me, not a nurse, and already has a plan for going forward.
What's one piece of advice would you give a prospective patient of Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois?
Be ready for a serious physician. You can tell that she cares, but she is more of a realist. If you're new to infertility treatment, this may seem jarring, but you want someone who will help you get pregnant, not someone who will hold your hand and just make you feel good about undergoing treatment. No one ever got pregnant by holding hands.
Describe the protocols Jennifer E. Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
After 3 complete transfer failures and one blighted ovum with my previous RE, Dr. H suggested doing a diagnostic hysteroscopy before continuing treatment. So I took off a cycle to get that done and the next cycle I prepped for another eSET. That was non-lupron hormone replacement cycle with baby aspirin, vaginal estrogen, and patches, followed by 4 days of medrol, a z-pack, 300mg Endometrin and PIO. This cycle failed and we plan to do a Endometrial Receptivity Assay next.
Describe the costs associated with your care under Jennifer E. Hirshfeld-Cytron at Fertility Centers of Illinois.
Currently minimal (HMO), I have had to pay for tests that aren't covered by my insurance. When I switch to a PPO next year the costs will be greater.
10
Doctor
Jennifer E. Hirshfeld-Cytron
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
8
I felt fairly regularly like my treatment wasn't individualized. There were a number of occasions where I obviously confused with another patients (one phone consult started "I heard about your bad news (test results)" when I hadn't yet had my test done, it was scheduled for the following day). Nurses [at FCI] would assume I was taking drugs that I wasn't medically cleared to take. I had to self-advocate a lot.
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Age
31 - 33
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
This is a big clinic with a lot of patients. It's a pretty well-oiled machine. I'm easily able to get in and out for monitoring in the morning and get to work on time. Being a big clinic though it can feel impersonal, but I've managed to build relationships with the staff, so it doesn't feel that way anymore.
During treatment, were you treated like a number or a human with Angeline N. Beltsos at Fertility Centers of Illinois?
I felt fairly regularly like my treatment wasn't individualized. There were a number of occasions where I obviously confused with another patients (one phone consult started "I heard about your bad news (test results)" when I hadn't yet had my test done, it was scheduled for the following day). Nurses would assume I was taking drugs that I wasn't medically cleared to take. I had to self-advocate a lot.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Betsy)
Dr. Beltsos had many nurses while I was under her care. It started with Fran and Jen. They were awesome, but soon transferred to a different department in FCI. Then there was Emily and Jessica, Emily is perfectly nice and on top of things, but was never my main nurse, Jessica left suddenly and was replaced by Betsy. Betsy was awesome and always there if I needed a question answered. She transferred to a different doctor at FCI after my second IVF cycle. Since then I've not really had a nurse that seemed as though she was assigned to me.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to consider drug intolerance
How was your experience with Angeline N. Beltsos at Fertility Centers of Illinois?
Dr. Beltsos is very sweet, almost to an in-genuine level. My consult appointments were generally pretty useless. They just involved her going over the results of my previous cycle, which I was well aware of, and then making a plan for the next cycle, which was usually changed, unbeknownst to me, and communicated via one of her nurses once the next cycle had started. She never really seemed that concerned that I had so many failed cycles when in treatment with her, and the only change in treatment approach was slight tweaks to stimulating drug doses. She also had a revolving door of nurses which was was concerning (how hard was she to work for?), not to mention, since the nurses were the medical professionals I regularly dealt with, it felt like I was constantly having to acclimate myself with those whom I was working with.
What's one piece of advice would you give a prospective patient of Angeline N. Beltsos at Fertility Centers of Illinois?
You will have to self-advocate. Keep your own records of everything and don't be afraid to ask questions if your treatment plan doesn't seem quite right.
Describe the protocols Angeline N. Beltsos used in your cycles at Fertility Centers of Illinois and their degree of success.
The initial strategy was just to increase the amount of progesterone in my body as I came into treatment with a couple chemical pregnancies under my belt. It started with Clomid and timed intercourse, then adding oral progesterone after 2 cycles, then adding IUI after one cycle. Three IUI cycles with Clomid and progesterone support, then FSH injectables added into the mix for the 4th IUI cycle. All resulting in negative betas. IVF was next. The first cycle was Antagonist protocol which yielded a whopping 4 eggs. Two day 3 embryos transferred, leading to a negative test. The later 2 IVF cycles were Lupron Microflare protocols which were more successful, but still lacked the outcome which we were hoping for.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Monitoring appointments are so easy. They have early hours and you're normally in and out in under an hour. You start in a main waiting room, are called back in groups to the ultrasound waiting room and, after ultrasound, you go to the lab waiting room, then get your blood drawn, and go on your merry way. If you need to speak to a nurse, the phlebotomist can normally flag one down for you too. No issues.
Describe the costs associated with your care under Angeline N. Beltsos at Fertility Centers of Illinois.
Thankfully I have very good insurance and state-mandated fertility coverage. Out of pockets costs were comparatively minimal (Freezing fees- $1200, biopsy fees- $2200, and prescription meds.)
0
Doctor
Angeline N. Beltsos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS
10
Because it [FCI] is a large practice, some procedures may not actually be done by Dr. Rodgers. My egg retrieval was performed by another doctor, but I never once felt my quality of care was compromised. Dr. Rodgers will try her best to make sure she can perform transfers and any surgeries you may need. We had a slight issue with the billing department because they did not send my husband's initial testing through insurance. Because of this, we had to pay out of pocket. Once they did send it though, they were very slow to issue a refund and would not issue it until my account was also paid off. We have finally received the refund, but that process took longer than expected.
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Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS
10
Describe your experience with Fertility Centers of Illinois.
Fertility Centers of Illinois is a large clinic, but they do have many smaller offices in the suburbs. Almost all of the blood work and ultrasound appointments, and meeting with Dr. Rodgers will be at your home office. Sometimes you may have to go to the River North location for an appointment or two, but that depends on the cycle you are in. For example, during IVF I had to have weekend monitoring appointments so I had to go to River North. Because it is a large practice, some procedures may not actually be done by Dr. Rodgers. My egg retrieval was performed by another doctor, but I never once felt my quality of care was compromised. Dr. Rodgers will try her best to make sure she can perform transfers and any surgeries you may need. We had a slight issue with the billing department because they did not send my husband's initial testing through insurance. Because of this, we had to pay out of pocket. Once they did send it though, they were very slow to issue a refund and would not issue it until my account was also paid off. We have finally received the refund, but that process took longer than expected.
During treatment, were you treated like a number or a human with Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers has personally called me on multiple occasions. She called me when I had to cancel an IUI cycle, she called me with my final fertilization report, and she shared personal experiences while I was miscarrying. I recently had a hysterscopy and D&C performed and she sat in bed with me to discuss my results. She also called me the next day to see how I was doing.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amber)
Amber is definitely my go to. Whenever I have questions she is quick to e-mail or call me back with answers. She is incredibly compassionate and knowledgable. Her coordination with Dr. Rodgers is amazing and I always feel like I am getting the best care. At times I felt incredibly overwhelmed with the process, but Amber always put my mind at ease. She has made this journey tolerable and I cannot imagine having a better nurse to help me through the process.
What specific things went wrong at Fertility Centers of Illinois?
  • Lost appointments
  • Failed to send your chart to another clinic
How was your experience with Allison Rodgers at Fertility Centers of Illinois?
When I first met with Dr. Rodgers, I was extremely nervous because I did not know what to expect. However, she quickly put me at ease. She told me what she thought was going on, explained the process for figuring it out, and then made sure I had all of her contact information. Once I had a diagnosis and started the process she was very upfront about everything. She explained things in terms I understood and addressed any and all issues I had. After my first failed cycle, she called me personally to tell my beta hCG results were negative and discussed next steps. Each appointment we had with her she was incredibly informative and discussed our chances of success and what to expect. I think one of Dr. Rodgers' strengths is her compassion. She herself has been through the gamut of fertility treatment and because of this, she totally understands where each and every patient is coming from. I feel like I am thoroughly cared for by Dr. Rodgers and honestly could not ask for a better doctor to have to go through this journey with.
What's one piece of advice would you give a prospective patient of Allison Rodgers at Fertility Centers of Illinois?
Dr. Rodgers will give you a ton of information and tell you what she thinks is best for you, but she is also willing to discuss any research you may have discovered on your own. She definitely advocates for her patients and makes sure you are involved in your treatment plan. She generally answers questions you did not know you even had, but also make sure you ask the questions you do have.
Describe the protocols Allison Rodgers used in your cycles at Fertility Centers of Illinois and their degree of success.
Our first cycle was a timed intercourse and Letrozole cycle. I took Letrozole on cycle days 5-9. The rationale behind this was the fact that I have PCOS and do not ovulate on my own. If I could ovulate, I could potentially get pregnant. Unfortunately, I began surging on my own with only a 14.5mm follicle so while I did the trigger shot, it did not produce a mature enough egg. I did not get pregnant this cycle. My second cycle we chose to do an injectable IUI cycle. The rationale behind this was that while I produced one follicle on Letrozole, it was not large enough. The injectables (Gonal-f) would hopefully produce a few mature follicles. Unfortunately, after 19 days of stimming, I had 10 follicles growing at the same rate. This cycle was cancelled. We finally opted for IVF. We used an antagonist protocol with Gonal-f, Menopur, and Ganirelix. I stimmed for eleven days. Days 1-4 I was on 200iu of Gonal-f. Days 5-10 I was on 150iu Gonal-f, 75iu Menopur and Ganirelix. Day 11 I was on 100iu Gonal-f, 75iu Menopur, and Ganirelix. Day 12 I triggered with 20iu of Lupron. Day 13 I had to add an hCG booster. On Day 14, I had 24 eggs retrieved, 16 of them were mature and 14 were ICSIed. We ended up with seven day 5 blastocysts and two day 6 blastocysts. This was a freeze all cycle as I have a rather high AMH and PCOS. In January we transferred one 2AA blastocyst and ended up getting pregnant. Unfortunately, this ended in a loss at 7w3d. I am currently prepping for a May FET.
Describe the costs associated with your care under Allison Rodgers at Fertility Centers of Illinois.
We are extremely fortunate to have excellent insurance coverage. Once I hit my deductible, I was only responsible for 10% of the total cost of fertility care. Each time I meet with Dr. Rodgers personally I have a $40 co-pay. Other than that I just pay the lab and ultrasound costs. With that said, this treatment still has not been cheap, but it has been incredibly affordable because of my insurance.
10
Doctor
Allison Rodgers
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
8
FCI will likely deliver on what you've asked of them - getting you pregnant. However, know that this clinic is a factory. While you will receive good treatment, you will also feel like a number. You will not have access to your doctor outside of the office consultation visits with them. The nursing staff performs all IUI's and the "doctor on call" (who is not one of the physicians listed in the group practice and therefore someone you've never met), will perform your IVF embryo retrieval and transfer. Prior to my embryo transfer, patient instructions were not clear and it was extremely difficult to reach anyone in the clinic. I remember calling 5-10 times and getting transferred to empty voicemail boxes or staff hanging up on me. On the whole, I found that they treat their patients as if they have been through the process (IUI or IVF) before, which leaves you uninformed. To me, it seemed as though they needed to expand their staff to be able to adequately handle the high number of patients. All of this being said, my first consultation was in June 2015, we tried IUI in July and August (unsuccessful), and I was pregnant via IVF by October 2015. Dr. Marut did attend my first ultrasound to confirm pregnancy and was very compassionate when answering my call with an emergency the evening before.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
8
Describe your experience with Fertility Centers of Illinois.
FCI will likely deliver on what you've asked of them - getting you pregnant. However, know that this clinic is a factory. While you will receive good treatment, you will also feel like a number. You will not have access to your doctor outside of the office consultation visits with them. The nursing staff performs all IUI's and the "doctor on call" (who is not one of the physicians listed in the group practice and therefore someone you've never met), will perform your IVF embryo retrieval and transfer. Prior to my embryo transfer, patient instructions were not clear and it was extremely difficult to reach anyone in the clinic. I remember calling 5-10 times and getting transferred to empty voicemail boxes or staff hanging up on me. On the whole, I found that they treat their patients as if they have been through the process (IUI or IVF) before, which leaves you uninformed. To me, it seemed as though they needed to expand their staff to be able to adequately handle the high number of patients. All of this being said, my first consultation was in June 2015, we tried IUI in July and August (unsuccessful), and I was pregnant via IVF by October 2015. Dr. Marut did attend my first ultrasound to confirm pregnancy and was very compassionate when answering my call with an emergency the evening before.
During treatment, were you treated like a number or a human with Edward Marut at Fertility Centers of Illinois?
Typically at FCI, you are called from the waiting room in groups. Each patient gathers by the nurse and the rest of the group is called. You move to the ultrasound waiting room as a herd, which as a patient made me feel like a number rather than someone there for individualized care.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Donna)
Donna was friendly and somewhat compassionate, but I found she was difficult to communicate with. She did not seem open to questions about your treatment and got defensive when I started asking questions about my bloodwork and ultrasound test results prior to IUI. I wanted to be as informed as possible, and asking questions about my LH levels and timing of IUI ruffled her feathers.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Edward Marut at Fertility Centers of Illinois?
Dr. Marut seemed kind and knowledgable, but our time with him was very short. We saw him for 5-10 minutes at our initial consultation and 5-10 minutes in a follow up visit to discuss a treatment plan. I completed two rounds of IUI that resulted in negative pregnancy tests. Dr. Marut did not perform the IUI nor did I see him during the course of those treatments. We had another follow up visit with Dr. Marut, at which point we decided to do IVF. I did not see him again during the course of embryo retrieval, transfer or any portion of the IVF cycle. Fortunately, our 1st round of IVF resulted in pregnancy.
What's one piece of advice would you give a prospective patient of Edward Marut at Fertility Centers of Illinois?
Know that you will be treated by nurses and staff, and not have regular access to or contact with Dr. Marut. His nurse Donna can be difficult to communicate with as she does not seem to accept questions about your treatment very well.
Describe the protocols Edward Marut used in your cycles at Fertility Centers of Illinois and their degree of success.
We completed two rounds of IUI (Letrozole + ovulation trigger), followed by 1 month on the pill then IVF the following month. I was pleased that after two unsuccessful rounds of IUI, Dr. Marut did listen to our request to move on to IVF, and agreed that that would be the recommended treatment plan. At this point we had been trying to conceive for nearly two years and were interested in expediting the process.
Describe the costs associated with your care under Edward Marut at Fertility Centers of Illinois.
Unfortunately, despite my Illinois residency, I was not eligible for the IL state mandated fertility coverage because my employer-based insurance was out of state (BCBS of Minnesota). Therefore, the financial aspect of my care was extremely stressful. Luckily, my insurance did cover fertility treatment, but only up to $15,000 during my lifetime across any insurance plans with my employer. Following my first consultation, the billing specialist printed out the explanation of coverage and stated "this is very bad." Not exactly reassuring words as we embarked on this journey. What this broke down to was all of my labs, ultrasounds, IUI meds and IUI procedures were covered by insurance. When the time came for IVF, I had $12,500 remaining in my insurance coverage. The financial consultant at FCI and my specialty pharmacy instructed that my meds would bill approximately $8,700 to insurance and the IVF procedures could bill anywhere around $5,000. Therefore, my $12,500 would not cover the whole IVF round. They did help me get creative and instructed to purchase my injectable meds out of pocket through a self-pay pharmacy, Freedom Fertility Pharmacy. They provide discounts to those paying out of pocket for medication. I ended up spending $2,050 out of pocket on 4 of the medications, and billed $1500 worth of meds to insurance. I chose this route to purchase the least expensive meds via out of pocket means, and the ones that were the priciest out of pocket but not to outrageous when billed to insurance. The total amount billed to insurance for the IVF procedures was about $4,000. I also paid $1,200 for embryo cryopreservation (not covered by my insurance) and will continue to pay out of pocket annually for embryo storage. While I did benefit from most of the cost being covered by insurance and a successful pregnancy, I was a little frustrated by a couple things. 1) I ended up with remaining insurance coverage, so while I could have billed more of the meds cost to insurance, I suppose it's good to have remaining coverage for next time (we have 4 good embryos frozen for this purpose) 2) I ended up with way more medication than needed. FCI instructed to order a 20-day supply of injectables, while I only ended up taking them for 9 days. Plenty of unused leftover meds, which I will likely donate to a friend or clinic, if the expiration date doesn't allow me to save for future rounds if needed.
2
Doctor
Edward Marut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
The clinic offered very early morning appointments starting at 6:30am which helped balance work and appointments... The nursing staff at FCI - Lindenhurst was great! They have a passion for what they do and are always available to answer any question you may have. I was able to email the nurse my questions with a response by end of the day... That friendliness helped ease the stress of the entire process.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Centers of Illinois.
The clinic offered very early morning appointments starting at 6:30am which helped balance work and appointments. I didn't have to take any time off for regular monitoring appointments with the earliness of the appointments. The clinic was always very clean and I felt safe. There were times when I had to travel to other FCI clinics for monitoring appointments and all the FCI clinics had a very nice atmosphere.
During treatment, were you treated like a number or a human with Jane Nani at Fertility Centers of Illinois?
Dr Nani took the time to always answer any questions myself of my husband had during the process. She didn't make us feel like any question was silly. She met with my husband and I after every IVF transfer regardless of the outcome.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Susan Russell)
The nursing staff at FCI - Lindenhurst was great! They have a passion for what they do and are always available to answer any question you may have. I was able to email the nurse my questions with a response by end of the day. By the time I got my positive pregnancy result I felt like the entire team was happy and excited for me. We had become very close with how frequently I had appointments. That friendliness helped ease the stress of the entire process. Upon graduation myself and the staff were in tears of joy and sadness to leave them. I really felt like we a team going through this journey.
How was your experience with Jane Nani at Fertility Centers of Illinois?
Dr Nani was very optimistic about our outcome even when things looked like they should work and they didn't, she never lost hope. Having that reassurance was a great help when going through such a hopeless time. We were diagnosed with unexplained infertility. Dr Nani did get more involved in our cycles once we started the IVF process versus the earlier pills & injectable cycles. During the early cycles she was more involved behind the scenes rather than in person. Dr Nani even made sure she did one of the transfers for us to help ease our minds that it wasn't working because of a dr error. FCI has a rotation of doctors who perform the retrievals and transfers so it was a comforting feeling to see her plan our cycle around when her rotation fell on the schedule. Dr Nani was always very friendly and helpful during everything!
What's one piece of advice would you give a prospective patient of Jane Nani at Fertility Centers of Illinois?
Don't be afraid to ask questions and learn about your process. She will tell you everything she thinks you need to know but its a complex process and there will be things you don't know that having clarification on will help get you involved in your journey.
Describe the protocols Jane Nani used in your cycles at Fertility Centers of Illinois and their degree of success.
#1. The first cycle we did was a simple clomid cycle with timed intercourse. The result was negative. This was done because Dr Nani wanted to start off simple and see how my body responded to the medication. #2 - #3. We did two more additional clomid cycles due to insurance requirement of 3 clomid cycles before moving to a more progressive treatment of injectables. We did one timed interocurse and one IUI with these cycles. Both cycles ended with negative results. During these cycled Dr Nani begin to test my vitamin D and thyroid levels to ensure they were in the right ranges. They were not so we had to adjust with medication. #4. This cycle was an injectable cycle with IUI. Dr Nani felt this would help be a little more forceful of a cycle as it was possible the clomid was diminishing my egg quality. The result was negative. During this cycle we noticed my husband's sperm count was starting to drop and it was suggested we move onto IVF due to my increasing age and strong desire to get pregnant. #5. This was a fresh 5 day transfer IVF cycle. I was monitored to ensure I didn't encounter OHSS and I'm happy to say that I didn't encounter any post-op problems with over stimulation. I did produce 15 eggs and they were able to fertilize 7 with the ICSI process. All 7 made it to the 5 day stage (Grade A) and we decided to transfer just a single egg on our first transfer. #6. This was a FET cycle where we transferred two embryos. Dr Nani performed this transfer to ensure there were no problems doing the transfer. The result was negative. This cycle Dr Nani to recommend another saline ultrasound to verify everything looked good and do a blood check for natural killer cells. It resulted that my NK count was slightly elevated and my saline ultrasound came back perfect. #7. This was another FET cycle where we transfered two embryo's. Due to my higher NK cell count Dr Nani added an inter-lipids infusion prior to transfer to help decrease my NK cell count, which worked in decreasing my count to a safe level. The result of this cycle was a positive! We are currently expecting one little boy May 2016.
Describe the costs associated with your care under Jane Nani at Fertility Centers of Illinois.
I work for a company in Wisconsin and live in Illinois so my insurance coverage was slightly different than if my company was from Illinois. The monitoring appointments typically cost around $200 with ultrasound and bloodwork. For the IVF cycles I was able to work with Dr Nani to ensure that the cost could stay within my lifetime maximum covered by my insurance. I think in total we spent $6,000 out of our pocket over the year of treatments for all the medications and appointments (including egg retrieval and three transfer cycles).
9
Doctor
Jane Nani
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
The doctor and nurses [at FCI] were excellent. The blood draw was even pleasant and I hate needles. The ultrasound technician was a little quiet, but very competent. The front desk was good, but some team members there could use a little more of an empathetic approach when interacting with patients...Stephanie and Laura were amazing. They were empathetic, compassionate, intelligent, and timely. Stephanie knew exactly how to relate to me. Her and I formed a very special bond and I really cherish her treatment during this time in my life.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with Fertility Centers of Illinois.
The doctor and nurses were excellent. The blood draw was even pleasant and I hate needles. The ultrasound technician was a little quiet, but very competent. The front desk was good, but some team members there could use a little more of an empathetic approach when interacting with patients.
During treatment, were you treated like a number or a human with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda never made me feel rushed. He explained my diagnosis and treatment options as many times as I needed to fully understand. During my first visits, I was an emotional wreck. It was extremely difficult to grasp I could not get pregnant on my own (or that my chances were very low). I came in with a very negative mindset and slowly I began to trust Dr. Rapisarda and the process. I began to understand the science behind the treatment. He was very neutral, never giving me false hope and never telling me it was going to happen. I really appreciated the level of hope he was giving me because it felt realistic.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Stephanie Garanzini)
Stephanie and Laura were amazing. They were empathetic, compassionate, intelligent, and timely. Stephanie knew exactly how to relate to me. Her and I formed a very special bond and I really cherish her treatment during this time in my life.
How was your experience with John Rapisarda at Fertility Centers of Illinois?
Dr. Rapisarda is a very competent, intelligent, even keel doctor. His bedside manner is exactly what I was looking for. Very calm and warm, but also very subtle and neutral in his demeanor and approach. I really appreciated this since I was the opposite in my demeanor. I was on edge and nervous about ever getting pregnant and needed someone to bring me back to a calm place and explain things in terms I could understand. He is extremely patient and never rushed through any explanations. The only thing I would have wanted more of is to have communicated with him directly during times that were a challenge. I understand it is very difficult since he has so many patients. though.
What's one piece of advice would you give a prospective patient of John Rapisarda at Fertility Centers of Illinois?
Trust the process and Dr. Rapisarda. He knows what he is doing. It may not work the first time or the second time, but he will find the right "recipe" to make your dream of having a child come true. Be patient and don't stop living during this time. Try to enjoy your life even during this emotional time. Most importantly, reach out to women and couples who have been there. They are your biggest supporters!
Describe the protocols John Rapisarda used in your cycles at Fertility Centers of Illinois and their degree of success.
I was not a candidate for chlomid. I started with IVF and it was cancelled due to poor response and converted to an IUI cycle that did not work. A few months later, Dr. Rapisarda put me on a different protocol for IVF that did work.
Describe the costs associated with your care under John Rapisarda at Fertility Centers of Illinois.
My insurance covered my treatment. I only had to pay co-pays.
Describe John Rapisarda's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I had a day 3 transfer. It was advised by a different doctor who was on call that we transfer 2 embryos. Given that is was a day 3 transfer and the embryos were less developed. It was a difficult decision to make on the on the spot. I wish I had done a little more research and had information about this possible decision beforehand.
10
Doctor
John Rapisarda
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Glenview
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Endometriosis
10
It [FCI] is well organized and the waits are not usually very long. The space is very well-appointed and doesn't feel sterile/hospital like. It's very comfortable to wait there and the entire staff is friendly. It's not a scary place to go...Everyone knew us by name, including the wonderful Erika who brought us back, the phlebotomist Jamie who we had every time, and even the people at the front desk/check out. Our nurses celebrated our successes and truly sympathized with our setbacks.
+ Read more
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Endometriosis
10
Describe your experience with Fertility Centers of Illinois.
There are a lot of people moving through the clinic, but it is well organized and the waits are not usually very long. The space is very well-appointed and doesn't feel sterile/hospital like. It's very comfortable to wait there and the entire staff is friendly. It's not a scary place to go.
During treatment, were you treated like a number or a human with Brian Kaplan at Fertility Centers of Illinois?
Everyone knew us by name, including the wonderful Erika who brought us back, the phlebotomist Jamie who we had every time, and even the people at the front desk/check out. Our nurses celebrated our successes and truly sympathized with our setbacks. Dr. Kaplan clearly sets the tone in this way - after 3 failed cycles and a miscarriage, he was so happy for us when we finally got to bring home our baby. Despite their volume, I felt like I was truly important and they were all rooting for us.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Tammy)
I am forever grateful to our nurse Tammy. I had a million questions and overthought everything throughout our very long fertility journey. Tammy was available by email and was always quick to respond. We dealt with a variety of other nurses, notably Jamie and Jill, and every one of them was well versed on our case, compassionate and patient with my many questions and squeamish nature.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
How was your experience with Brian Kaplan at Fertility Centers of Illinois?
Dr. Kaplan has a reputation for being the best for a reason. He is energized and comes into every meeting with a game plan. He is totally open to patient questions and ideas, and can thoughtfully explain why something is a good option or not. He is considerate of the fact that the infertility treatment is not the only thing going on in one's life, and willing to work around timing conflicts. He always keeps in mind and informs the patient about financial implications of decisions so that you can weigh that piece as well. There was never a one-size-fits-all approach: when things didn't work, he changed them. When we experienced failure after failure, he never let us give up hope. I truly believe that we would not have our amazing daughter without him, simply because I could not have kept going with the treatment without his support and encouragement.
What's one piece of advice would you give a prospective patient of Brian Kaplan at Fertility Centers of Illinois?
This would be my advice no matter who the doctor was - do your own research. Go into meetings with the doctors with ideas, so that you never feel like a stone was left unturned.
Describe the protocols Brian Kaplan used in your cycles at Fertility Centers of Illinois and their degree of success.
I never had trouble with stimming, so I don't recall much about those protocols. I was a good responder and had lots of eggs, my issue seemed to be with implantation. The cycle that finally worked included 2 months of Depot Lupron, and a hysteroscopy. Then when I went back to try for baby #2, Dr. Kaplan strongly advised that we skip all of that and just do a really straightforward FET (Lupron, patches, PIO every 3rd day and progesterone suppositories, along with a few other things like Medrol/baby aspirin). I wanted to recreate the cycle that worked with my daughter so we didn't waste time/embryos. He argued that after carrying a full term pregnancy and nursing for 10 months, my body was a completely different environment. He was right, I got pregnant on the first try without all the additional/invasive/expensive extras.
Describe the costs associated with your care under Brian Kaplan at Fertility Centers of Illinois.
We were covered at about 90%. There was a copay to see Dr. Kaplan (I think $60). But we didn't see him that often. I would say a significant part of our out of pocket expenses were parking ($6 every monitoring appointment adds up!). We also paid out of pocket for PGS testing.
Describe Brian Kaplan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I was only 27 when I first went to Dr. Kaplan, so he always encouraged us to do one embryo at a time. We did 2 out of 6 transfers with 2 embryos instead of one, so it wasn't like he wouldn't let us. I don't think he has a set policy that applies to everyone. It felt like he considered a lot of factors in our case - my age, our good insurance coverage, and the fact that our embryos were high quality (and pgs tested after the first round).
10
Doctor
Brian Kaplan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Endometriosis
3
The offices [FCI - Lindenhurst] are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!... At the Highland Park office I once was not called back and communicated as to what medication I needed to take for the day. I had to call them after hours which is stressful.... I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important!
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Endometriosis
3
Describe your experience with Fertility Centers of Illinois.
This place is too busy! I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important! They allow you to show up right when they open and then you wait and try to get in (which works sometimes). At the Lindenhurst office the staff would be stuck in traffic and you would be waiting on them to arrive. The waiting rooms are always full! The staff is overworked and the equipment is old. As they are all nice, I feel as though they were frustrated at times too as they were short staffed.
During treatment, were you treated like a number or a human with Laurence A. Jacobs at Fertility Centers of Illinois?
Dr. Jacobs always sat across from us at his desk with his leg up. He talked a lot and I felt like I interrupted him to ask him questions (not sure he liked that). Sometimes I felt like he was a bit cocky but I do believe that he knew his stuff. When he is finished talking to you, he calls in his nurse to handle the rest.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Betsy )
The main nurse I had was amazing but left the office.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Laurence A. Jacobs at Fertility Centers of Illinois?
I do believe that Dr. Jacobs knows what he is doing but I did not have any success with him. I did 3 IUIs and 3 IVF cycles, one which was canceled due to my body not responding to the medication. My results for my IVF cycles were not very successful my first round I got 8 and only 1 made it. My second round got canceled days before retrial and my 3rd round I got 9 in which 3 made it. I did a frozen transfer and did not have success. I then did another round in which the nurse asked me, "Dr. Jacobs wants to know why we did not do a fresh transfer." I was appalled! Isn't this something the dr. should know!! He was the one who told me he believed in frozen transfers with better success rates. When I first arrived at this this office I was feeling very optimistic, over a year of treatment and no success, I left and went else where and am happy I did.
What's one piece of advice would you give a prospective patient of Laurence A. Jacobs at Fertility Centers of Illinois?
Book your apts. early, he is hard to see!
Describe the protocols Laurence A. Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
3 IUIs with clomid- no success 3 IVF rounds- no success. Goal F, Lupron, Estrace, Menopur, Ganirelix
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Cattle call for sure! The offices are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!
Describe the costs associated with your care under Laurence A. Jacobs at Fertility Centers of Illinois.
Not sure as my insurance helps cover the cost.
Describe Laurence A. Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr Jacobs had age play a factor in how many to implant.
6
Doctor
Laurence A. Jacobs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Fertility Centers of Illinois
Lindenhurst
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
Weaknesses [at FCI]: men are considered not the primary patient. With MFI this is a huge weakness. My husband felt uncomfortable in the sperm rooms because they were off of the main hallway and he could hear all the people coming and going, and his calls were not always returned the way mine are. They need to remember male patients are often half of the equation. Also very large, so it can feel like a cattle call during blood draws and ultrasounds in the morning.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Centers of Illinois.
Strengths: top embryologists, super organized, convenient to my home and work, clean, made parking accessible. Weaknesses: men are considered not the primary patient. With MFI this is a huge weakness. My husband felt uncomfortable in the sperm rooms because they were off of the main hallway and he could hear all the people coming and going, and his calls were not always returned the way mine are. They need to remember male patients are often half of the equation. Also very large, so it can feel like a cattle call during blood draws and ultrasounds in the morning.
During treatment, were you treated like a number or a human with Christopher Sipe at Fertility Centers of Illinois?
Dr. Sipe was very friendly, and it helped that he went to med school with my husband's urologist. He used humor at times (never in a way that made me uncomfortable), and he was respectful of our apprehension/pessimism. He did a good job explaining the steps, which I appreciated. But I should note that while he treated me he was not on call for my retrieval or transfer, so different doctors did the actual procedures. But it was explained this was a possibility at the very beginning, so it wasn't a surprise.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Antoinette and Megan)
I worked very closely with the nurses and emailed them often. They called frequently (sometimes daily) to tell me anything about my blood draws and any changes to my protocol. There was one day where I did not get a call (my coordinator was off) and sort of freaked out, but after calling and leaving a message I had a prompt response. All told, it was a good experience.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
How was your experience with Christopher Sipe at Fertility Centers of Illinois?
I thought Dr. Sipe was knowledgeable and kind. He made sure we understood what was happening. Our clinic was large, so while he did our consultation, explained what we were testing (and did some himself) and gave the results and prescribed next steps, I did not see him each time I was in the clinic. For me this was fine because it meant I didn't need to be there as long each time.
What's one piece of advice would you give a prospective patient of Christopher Sipe at Fertility Centers of Illinois?
He will tell you what is going on in a way you can understand, but doesn't seem big on sugar-coating.
Describe the protocols Christopher Sipe used in your cycles at Fertility Centers of Illinois and their degree of success.
We needed ivf with icsi due to male factor issues, so we were trying to limit my follicle growth without suppressing. Sorry, but I don't remember my protocols exactly.
Describe the costs associated with your care under Christopher Sipe at Fertility Centers of Illinois.
There was a financial counselor assigned to our case, which was helpful. They ran our insurance and gave us the best description of services and costs (better than the insurance company), and it was very accurate. Since we had insurance coverage our costs were very luckily minimal.
10
Doctor
Christopher Sipe
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Fertility Centers of Illinois
Chicago
Nursing
</