Fertility Centers of New England

4 doctors work here

Rated 6.7
Strongly recommend: 38%Neutral: 29%Don't recommend: 33%6.7
38% strongly recommend
66 reviews
Operations
8.1
8.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.1
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,682
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 8 offices

Bangor
700 Mt Hope Ave
Bangor, ME 04401
1-877-(326-3483)
Bedford
169 South River Road
Bedford, NH 03110
877-FCNEIVF (326-3483)
Boston
575 Boylston Street
Boston, MA 02116
1-877-26-3483
Braintree
30 Braintree Hill
Braintree, MA 02184
1-877-26-3483
Nashua
166 Kinsley Street
Nashua, NH 03060
877-FCNEIVF (326-3483)
Portsmouth
875 Greenland Road
Portsmouth, NH 03801
877-FCNEIVF (326-3483)
Reading
20 Pond Meadow Drive
Reading, MA 01867
1-877-26-3483
Westborough
33 Lyman Street
Westborough, MA 01581
1-877-26-3483
Show 6 more

66 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
7
7
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Neutral
Successful
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start.
[Fertility Centers of New England is a] large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls....Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm personality, as described earlier. We didn't have a ton of interaction with him once the IVF cycle started as your care is managed by the team of doctors and nurses.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He can present a lot of information at once, which can be overwhelming, but is open to questions.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start. Though he was my primary doctor, the practice operates with many physicians and you will talk to or meet with whoever is on call or on schedule that day.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Because we had male factor infertility that could not be improved upon enough to conceive naturally, Dr. Hill let us know up front that we would need an IVF cycle with ICSI. We were lucky to get pregnant on the first try with a fresh cycle. The rest of the embryos were frozen for future use.
Describe your experience with the nursing staff at Fertility Centers of New England.
Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
Describe your experience with Fertility Centers of New England.
Large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Ultrasounds were always done in the morning for set hours. It was first come, first serve. Since I work early I made sure to be there right when they opened. I don't remember a time that I had to wait more than a half hour.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We are lucky to live in Massachusetts, which covers fertility treatment. We've only had to pay the medication co-pays out-of-pocket. This was still a significant cost over about a month (around $500).
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
There was a mix-up with my results in the online portal. I called to confirm if it was correct or not and the results were corrected.
7
Doctor
Joseph Hill
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2015, Successful
9
8
Age 33 - 37
8 IVF
Donor Sperm
Male Factor
Other
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
FCNE [Fertility Centers of New England] has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
How was your experience with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello is extremely smart, and a clear communicator. She explains treatments, options, and success rates clearly and openly. She is realistic, and cares about your journey, what you have put yourself through to start a family.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Do not get upset about hearing the facts. Facts are facts. Sometimes you need to hear them, and adjust your mindset to maybe take a different path than you expected to. The end result is what matters.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello was always up to speed on our history. She knew what we had tried and what had (almost) worked. She knew us, what we did for work, what we did outside of work, our families, etc. She was able to handle difficult conversations, when we were so upset over failures.
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Antagonist - 2 cycles (1 chemical pregnancy), Long Lupron - 2 cycles (1 negative test, 1 nothing to transfer), Microflare - 4 cycles (1 pregnancy ended in miscarriage, 2 gathered for PGD, frozen transfer and negative test, 1 positive pregnancy with donor sperm, full term)
Describe your experience with the nursing staff at Fertility Centers of New England.
The helpfulness of the nurses varied. I saw a lot of different nurses over 5 years. Some specialized in giving instructions for medication and testing, some were mostly in the surgical area for retrievals and procedures. Some were friendlier/more compassionate than others. There also seemed to be a lot of turnover. I actually had to correct them on instructions several times.
Describe your experience with Fertility Centers of New England.
FCNE has a specific system for cycles. If you do it 8 times or more, you get familiar with the protocol, the early morning blood tests and ultrasounds, the medications, and the retrievals. You will not necessarily see your primary doctor for the retrieval or transfer. I had a few with Dr. Ian Hardy, who has since lost his license for molesting patients. That was pretty awful to discover mid-way through the process.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring appointments is done early in the morning - 6 - 7:30 am. It was first come, first served. Occasionally the computer system was down or the ultrasound machine wasn't working, and there were long waits. But most of the time, they moved things along. The phlebotomists and ultrasound techs were some of the nicest people I had contact with during a cycle.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
My insurance plan covered fertility treatments up to $50,000. I had to pay copays for medications, and had a high deductible plan, so up to $3,000 out of pocket per year.
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Fertility Centers of New England.
After a while, I became very familiar with the dosages and instructions for each IVF cycle. I do not remember specifics, but I know I had to correct the nurse on dosages/instructions on more than one occasion.
9
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
10
10
Age 28 - 29
2 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
So I guess that [Dr Beth Plante] is an optimist, which could be good or bad depending on what you need from your fertility doctor. She never told me that was a possibility. But the cycle really failed because we didn't do ICSI - but this was because our insurance wouldn't cover it at that point. Our second IVF cycle, I was much more prepared for what could happen. I think there is a learning curve on both sides with fertility treatments. Any
My husband has MFI so IVF was the way to go for us. I think we started out [at Fertility Centers of New England] with the Antagonist Protocol (or something like that) for our first IVF treatment. We did not do ICSI as it hadn't been demonstrated that it was necessary for the insurance company. No viable embryos resulted and I got OHSS from this cycle. Our second IVF cycle, Beth put me on the Microflare Protocol with Lupron. She was hoping that I wouldn't overstimulate with this protocol so that we had the possibility of doing a fresh transfer. We did ICSI this time but I got OHSS even worse than before! So no fresh transfer but we were able to freeze 3 embryos. We did a FET with one embryo after that and it resulted in our now 3 month old healthy baby girl.
How was your experience with Beth Plante at Fertility Centers of New England?
I really like Beth. I think she is a great doctor and really cares about her patients. She called me personally a few times before or after procedures to check in with me, which I really appreciated. My first IVF cycle ended up being a bust - I wasn't prepared to not have any embryos come out of that so that was a bit of a shock. So I guess that Beth is an optimist, which could be good or bad depending on what you need from your fertility doctor. She never told me that was a possibility. But the cycle really failed because we didn't do ICSI - but this was because our insurance wouldn't cover it at that point. Our second IVF cycle, I was much more prepared for what could happen. I think there is a learning curve on both sides with fertility treatments. Anyway, we ended up having to do an FET because I got OHSS with my second round of IVF. My FET resulted in my now 3 month old healthy baby girl so I am pretty happy with everything that Beth did for us. We have two more embryos in storage so if/when we are ready for baby #2, I'll gladly call Beth to schedule another FET!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
I think for fertility treatments in general you have to be ready to adapt. Beth is great and will do everything she can to help.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth was very warm and caring. She called me personally a few times before or after procedures to check in with me, which I really appreciated.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
My husband has MFI so IVF was the way to go for us. I think we started out with the Antagonist Protocol (or something like that) for our first IVF treatment. We did not do ICSI as it hadn't been demonstrated that it was necessary for the insurance company. No viable embryos resulted and I got OHSS from this cycle. Our second IVF cycle, Beth put me on the Microflare Protocol with Lupron. She was hoping that I wouldn't overstimulate with this protocol so that we had the possibility of doing a fresh transfer. We did ICSI this time but I got OHSS even worse than before! So no fresh transfer but we were able to freeze 3 embryos. We did a FET with one embryo after that and it resulted in our now 3 month old healthy baby girl.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff was great! I really liked that each doctor at FCNE had their own care team so that each time you called you were speaking to a nurse who was familiar with your case. Everyone I spoke to and saw was very nice and informative.
Describe your experience with Fertility Centers of New England.
My experiences at FCNE were great. Everyone was very nice and informative. The only thing - which isn't necessarily bad - is that you don't see your own doctor for every procedure. My egg retrievals were done by Dr. Hill and my transfer was done by Dr. Vitiello. So if you want your own doctor to be performing every procedure, this might not be the clinic for you. I was comfortable having the other doctors perform my procedures though.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
You were told to go in for ultrasounds and blood work on a specific day. You could go in at whatever time worked for you within their "monitoring hours," which varies based on which office you were going to. I think they were all in the morning so that you could go in before work if you needed to. I think the hours for the Reading office was something like 6-7:45am. You would sign in when you got there and you check off whether you are there for an ultrasound, blood work or both and they called you in on a first come first serve basis. If you were only there for blood work you could be in and out in a few minutes. Ultrasounds took longer.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Our insurance covered our treatments. We paid our deductible and then co-pays. After the first year (which is covered by insurance), embryo storage is $500 per year.
10
Doctor
Beth Plante
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
9
9
Age 32 - 33
1 IUI
2 IVF
Uterine Fibroids
Unexplained
European
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Plante was very easy to work with. She provided clear instructions and rationale for her treatment plans. We disagreed with her on wanting to transfer two embryos on our second cycle. She explained the risks and agreed to transfer two on the day of embryo transfer after confirming there were two healthy embryos to transfer.
Strength [of Fertility Centers of New England]: multiple locations with availability for blood work and ultra sounds. Weakness: injection instruction was a video, not an in person instruction (although they may offer in person if requested)...Most of the communication was done via a web portal, which was less personal at times, however it meant I had easy access to instructions. The nurses always returned my calls quickly. They were structured in care teams, so while I didn't have a specific nurse, it was always the same group who worked with Dr Plante.
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante was very easy to work with. She provided clear instructions and rationale for her treatment plans. We disagreed with her on wanting to transfer two embryos on our second cycle. She explained the risks and agreed to transfer two on the day of embryo transfer after confirming there were two healthy embryos to transfer.
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Write down your questions. She will answer all of them!
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Dr Plante was warm and compassionate. I found the staff to be easy to talk to, especially the insurance specialists. They handled my questions and concerns with grace and always took my concerns seriously.
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Our treatment was over a year ago, I recall we were on an antagonist cycle, and the second cycle she increased my dose of gonal-f, other than that I don't recall much.
Describe your experience with the nursing staff at Fertility Centers of New England.
Most of the communication was done via a web portal, which was less personal at times, however it meant I had easy access to instructions. The nurses always returned my calls quickly. They were structured in care teams, so while I didn't have a specific nurse, it was always the same group who worked with Dr Plante.
Describe your experience with Fertility Centers of New England.
Strength: multiple locations with availability for blood work and ultra sounds. Weakness: injection instruction was a video, not an in person instruction (although they may offer in person if requested)
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring at the office near me was between 7&730 every day except Sunday. I never had to wait longer than 15 minutes. The ultrasound tech and phlebotomist were lovely and very supportive. They were just as excited as I was when I got a positive pregnancy test!
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
Insurance covered most, we spent ~$8,000 out of pocket after insurance coverage stopped. This included both fresh cycles, meds, and a hysteroscopy.
9
Doctor
Beth Plante
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
4
4
Age 35 - 36
1 IVF
Unexplained
Other
Income $100K - $199K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr. Carla DiGirolamo] was informative, knowledgeable and easy to understand. In the end I have my sweet son. However she misdiagnosed an infection as a cyst. The result of which lead to a long period of extreme pain while I saw doctor after doctor trying to find the cause before finally resulting in the loss of my left ovary and Fallopian tube. Not to mention the months and months wasted while she waited to see if the "cyst" would go away on it's own. Strongly feel as though I went to them to get pregnant. They triggered an infection during one of their infertility diagnostic tests, then let that infection get to the point that I lost half my reproductive organs. Not a good feeling!
I had no issues with the monitoring appointments [at Fertility Centers of NE]. They start very early in the morning so that helps with getting in and out and then to work on time. However it makes it hard if you're trying for a second child and live a distance away to make it all work.... Be careful not to get lost in their system. You must stay on top of them and make sure you're getting what they recommend. Plan to call multiple times to follow up. Expect them to schedule appointments just to make further appointments with what seems like something they could have told you on a 2 minute phone conversation.
How was your experience with Carla DiGirolamo at Fertility Centers of New England?
She was informative, knowledgeable and easy to understand. In the end I have my sweet son. However she misdiagnosed an infection as a cyst. The result of which lead to a long period of extreme pain while I saw doctor after doctor trying to find the cause before finally resulting in the loss of my left ovary and Fallopian tube. Not to mention the months and months wasted while she waited to see if the "cyst" would go away on it's own. Strongly feel as though I went to them to get pregnant. They triggered an infection during one of their infertility diagnostic tests, then let that infection get to the point that I lost half my reproductive organs. Not a good feeling!
What's one piece of advice would you give a prospective patient of Carla DiGirolamo at Fertility Centers of New England?
Be careful not to get lost in their system. You must stay on top of them and make sure you're getting what they recommend. Plan to call multiple times to follow up. Expect them to schedule appointments just to make further appointments with what seems like something they could have told you on a 2 minute phone conversation.
During treatment, were you treated like a number or a human with Carla DiGirolamo at Fertility Centers of New England?
I felt "lost in the system" and like my issues had "slipped through the cracks" on more than one occasion. Major mistakes were made.
Describe the protocols Carla DiGirolamo used in your cycles at Fertility Centers of New England and their degree of success.
Can't remember the specifics. It was shots in the tummy, shots in the rear, estrogen patches, progesterone ... On my frozen embryo transfer, the first attempt was postponed because of early ovulation, started 20 units lupron & 1 baby asprin every night for 10 days. Day 9 was told estrogen level was low, added pill insertion to meds. Then it was 2 estridoil pills morning, noon & night and then 1ML shot of Progesterone at night starting on embryo transfer day and continuing through the first 10 weeks of pregnancy.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff were all nice. No issues.
Describe your experience with Fertility Centers of New England.
I got lost in their system. Their seemed to be a breakdown between their billing dept and insurance company and the doctor. Resulting in me waiting UNNECESSARILY for I think it was about 6-8 months for my birthday to begin treatment, per Emily in their billing dept. only for the Doctor to tell me that was a mistake on the billing persons part and we could have started sooner.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
I had no issues with the monitoring appointments. They start very early in the morning so that helps with getting in and out and then to work on time. However it makes it hard if you're trying for a second child and live a distance away to make it all work.
Describe the costs associated with your care under Carla DiGirolamo at Fertility Centers of New England.
Very reasonable as my health insurance covered the treatment aside from co-pays.
Describe Carla DiGirolamo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I think she leans towards transferring one, though it probably depends on the patient and situation. She was informative about the risks associated with multiples.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
I already covered most of the major issues in previous comments. I don't care to re-write everything
4
Doctor
Carla DiGirolamo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Fertility Centers of New England
Westborough
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
5
5
Age 36
IUI
2 IVF
Unexplained
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr Vitiello] does not have a warm bedside manner. She is straight forward and sometimes blunt. She said that her staff would be accommodating but most times they were not....Don't expect a warm, fluffy personality. But I did get positive results.
The fast food of infertility offices. They [Fertility Centers of New England] move a lot of patients in and out. Be prepared to drive to Mass for early morning lab work and procedures....Very inconvenient. It felt like a cattle call. Often sitting and waiting. Very early in the morning and no leniency. Sunday monitoring was an hours drive and the wait was often 30-60 minutes
How was your experience with Danielle Vitiello at Fertility Centers of New England?
She does not have a warm bedside manner. She is straight forward and sometimes blunt. She said that her staff would be accommodating but most times they were not.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Don't expect a warm, fluffy personality. But I did get positive results.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
They only do lab work and ultrasound for 30 minutes a day. Often I had to wait with a room full of other women. It felt like a cattle call. Egg retrievals were similar. They book one right after another. I was told I could wait for long after the embryo transfer than the 5 minutes they allot, but when I asked for longer, I was told I could only have 10 minutes because of the next appointment.
Describe your experience with the nursing staff at Fertility Centers of New England.
Took a long time to return calls. I left a message about medication once and was told they would call back after emailing the doctor. Never heard anything again.
Describe your experience with Fertility Centers of New England.
The fast food of infertility offices. They move a lot of patients in and out. Be prepared to drive to Mass for early morning lab work and procedures.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very inconvenient. It felt like a cattle call. Often sitting and waiting. Very early in the morning and no leniency. Sunday monitoring was an hours drive and the wait was often 30-60 minutes
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
I was lucky enough to have insurance cover both cycles of IVF. They paid about $11k per cycle with meds and monitoring.
What specific things went wrong at Fertility Centers of New England?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Centers of New England.
They did not send over my medical records to my ob/gyn's office on first request. I had to make a second call.
5
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Fertility Centers of New England
Bedford
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
10
10
Age 30 - 33
3 IVF
Egg Freezing
European
Income $100K - $199K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care... I felt very comfortable working with him [Dr. Hill] because he is incredibly knowledgeable. He was confident in the treatment plan and was right.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle... While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes.
How was your experience with Joseph Hill at Fertility Centers of New England?
I felt very comfortable working with him because he is incredibly knowledgeable. He was confident in the treatment plan and was right. We've had the best outcome one could hope for twice now working with him.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
While I didn't have as much interaction with the doctor because I was traveling from out of state the nurses always knew exactly what was going on with me and never confused me with another patient.
Describe your experience with the nursing staff at Fertility Centers of New England.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle. All of my questions(even the dumb ones) were answered quickly and with compassion and understanding.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes. The nurses and techs are very efficient about getting everyone in and out in a timely manner.
10
Doctor
Joseph Hill
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2015, Successful
10
10
Age 30 - 36
IUI
7 IVF
Unexplained
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Plante cares about her patients personally and professionally. She doesn't just follow standard protocol, she researches new innovations and processes to give her patients the best possible outcome. She doesn't sugar coat anything but at the same time it doesn't feel like a low blow when delivering bad news... Low dose stim (due to ohss), ICSI, PICSI... Beth has the most patient centric personality - we never felt like a number to her. She could have let us go to improve her success rates but she kept fighting with us
[Fertility Centers of New England is an] Amazing clinic. Tough to travel to reading for all procedures. Lab is up to date with new technologies (embryoscope, oxygenated labs)... Fcne has a patient portal which makes waiting less torturous - it also makes bad news easier to process... [monitoring appointments were a] Cattle call. Appts would be better... $40,000 out of pocket with dual insurance
How was your experience with Beth Plante at Fertility Centers of New England?
Dr Plante cares about her patients personally and professionally. She doesn't just follow standard protocol, she researches new innovations and processes to give her patients the best possible outcome. She doesn't sugar coat anything but at the same time it doesn't feel like a low blow when delivering bad news
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
Trust her
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
Beth has the most patient centric personality - we never felt like a number to her. She could have let us go to improve her success rates but she kept fighting with us
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
Low dose stim (due to ohss), ICSI, PICSI,
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: Kelly )
Fcne has a patient portal which makes waiting less torturous - it also makes bad news easier to process
Describe your experience with Fertility Centers of New England.
Amazing clinic. Tough to travel to reading for all procedures. Lab is up to date with new technologies (embryoscope, oxygenated labs)
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Cattle call. Appts would be better
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
$40,000 out of pocket with dual insurance
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
My 10th cycle, she suggested an eSET but I refused because we had agreed it was our final attempt and if we had two to transfer, they were both going in.
10
Doctor
Beth Plante
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Unsuccessful
2
3
Age 31 - 32
IVF
European
South Asian
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He is an excellent scientist but lacking in compassion.
Appointments were usually rushed, and explanations brief. Stats were cherry-picked and misleading. He actually told me once I "screwed up" a cycle.
How was your experience with Joseph Hill at Fertility Centers of New England?
He is an excellent scientist but lacking in compassion.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Go in with a thick skin and question him on the source of his stats. Don't let him rush you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Appointments were usually rushed, and explanations brief. Stats were cherry-picked and misleading. He actually told me once I "screwed up" a cycle.
Describe your experience with the nursing staff at Fertility Centers of New England.
They were almost always caring, attentive and friendly.
What specific things went wrong at Fertility Centers of New England?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
Insurance authorisation was mistskenly not submitted by the clinic, meaning that my cycle was cancelled.
2
Doctor
Joseph Hill
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Fertility Centers of New England
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
6
7
Age 31
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
He [Dr. Hill] talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got...
They [Fert Cnt of N Eng - Reading] work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility...I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her...
How was your experience with Joseph Hill at Fertility Centers of New England?
He talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got. Sometimes you just want to cling to your poor embryos
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Double-check your regimens and information, it can be years between transfers, especially if successful, and they may not be reading everything. They deal with many patients, don't assume they remember you can't have a certain medication. As with any doctor, you need to be your own advocate. Don't get to caught up in what others did for their cycle but do check with Dr Hill to see if it might work well for you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I was repeatedly given a regimen or information for what I am guessing is a typical patient. This led to me being put on a medication I couldn't be on, had we not discussed this beforehand I would understand them missing it, but we had discussed it. I assumed there was something different about what they prescribed, but no, they just missed that I couldn't be on it. That caused a cancelled cycle. They almost sent my embryo biopsies to a lab that couldn't test them. Fortunately, I asked enough questions that the mistake was caught before my embryos were destroyed in some sort of freeze thaw marathon. The staff needs to slow down and read charts and patient information
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We wanted a lot of eggs because my issue leads to very few being viable. Even with my low weight, he had me take a medium dose of goal-f, my body reacted too well and he immediately adjusted my protocol to slow me down and bring my estrogen down. If my estrogen continued to skyrocket he was going to "coast" me which he explained can lead to diminished egg quality, fortunately, we did not need to coast. Instead of a day 10 egg collection, I was ready at day 9. He got a whopping 25 eggs... This led to 8 day 5, 1 compatible with life and 2 inconclusive. We agreed to let my body recover and skip the next cycle. The following cycle my lining decided to slough off mid-cycle, so we cancelled. Finally, having my body back to normal for transfer really was the best thing, my lining cooperated and we transferred. They monitored through the first few weeks then it was all my OB. I have a beautiful little boy
Describe your experience with your nurse at Fertility Centers of New England.
I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her, but it has been too long. I do remember an issue with the hospital I was having ultrasounds at. They needed something marked differently on an order. She had the change to me immediately so that none of my testing was delayed.
Describe your experience with Fertility Centers of New England.
They work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
It was $11,800 for IVF with PGD, $2000 for medication, $3500 for the PGD probe, plus travel and hotel. Came out to $24,000, roughly, the first year. We have paid $500 each additional year to preserve our inconclusive embryos. To retest our embryos, it will be another $3500 plus lab fees. I need to ask what just a FET will cost, I am sure it is on their site. Their site is very informative. We try to take this one step at a time, after the number of miscarriages we have had you learn not to plan too far ahead. Right now we are enjoying our miracle.
What specific things went wrong at Fertility Centers of New England?
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
During my initial consult, we discussed a drug intolerance, I was later prescribed that drug under a name I did not recognize. When I realized it and questioned it, they had me immediately cease using it
6
Doctor
Joseph Hill
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
10
10
Age 37 - 38
1 IVF
Donor Sperm
Tubal Blockage
Uterine Fibroids
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
The individualized care and treatment plan ... AND the doctor [Dr. Beth Plante] and staffs' willingness to actually listen to me - the patients' concerns - was a breath of fresh air and huge relief for someone going through something like this. The treatment plan was tailored to MY needs as an individual and not some checklist... I chose 2 embryos to be implanted which resulted in a fraternal twin live birth... I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone.
Overall very satisfied and happy with everything. The ONLY thing... is that I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone. I now know the gene involved and could have had the embryo's tested. However, the chances of full siblings were destroyed forever when they neglected to inform me that at the end of my cycle - if arrangements were not made by me (which I did not know) the embryos also will be destroyed. :( so very upset over this 1, albeit just 1, but very important detail!!
How was your experience with Beth Plante at Fertility Centers of New England?
Overall very satisfied and happy with everything. The ONLY thing...and it is a biggie.... is that I was not aware that FCNE did not hold any of the left over embryo's. I found out too late that I had to arrange all of that. :( and now the original donor has had his vials destroyed due to an unforeseen genetic circumstance and my hopes of full siblings are gone. I now know the gene involved and could have had the embryo's tested. However, the chances of full siblings were destroyed forever when they neglected to inform me that at the end of my cycle - if arrangements were not made by me (which I did not know) the embryos also will be destroyed. :( so very upset over this 1, albeit just 1, but very important detail!!
What's one piece of advice would you give a prospective patient of Beth Plante at Fertility Centers of New England?
to include EVERY possible detail from donor, retrieval, implantation, etc. and what happens AFTER. I was not informed about what would happen to the embryos left over and unaware that the arrangements to preserve them was solely up to me.
During treatment, were you treated like a number or a human with Beth Plante at Fertility Centers of New England?
The individualized care and treatment plan ... AND the doctor and staffs' willingness to actually listen to me - the patients' concerns - was a breath of fresh air and huge relief for someone going through something like this. The treatment plan was tailored to MY needs as an individual and not some checklist. Love FCNE and Dr. Plante!
Describe the protocols Beth Plante used in your cycles at Fertility Centers of New England and their degree of success.
I did not want to go round after round and guessing. I advised Dr. Plante that I want the highest percentage of 1)implantation and 2) live birth. So IVF with egg retrieval it was. Off hand I can't recall the exact drug names but we did start with birth control and egg stim hormone injections. followed by stim to mature and release for retrieval. then IVF and 5 day implantation. After implantation injections of 2 different hormones to retain pregnancy and development. This was my first pregnancy. First Fertility treatment/round and I chose 2 embryos to be implanted which resulted in a fraternal twin live birth.
Describe your experience with your nurse at Fertility Centers of New England. (Assigned nurse: :( can't remember. )
FCNE uses off site blood and u.sound monitoring centers. The 2 ladies at my center were absolutely the best!!! Their calmness and ease..put me to calm my nerves and relax me. Their compassion and bedside manner was a beautiful thing to see in this day and age of sterile healthcare.
Describe your experience with Fertility Centers of New England.
I know at the initial consultation there is a ton of information to go over and discuss. Things can get lost in translation or just in the flood of information getting passed. Perhaps a "follow up" in the consultation could occur and go over the specifics NOT covered by this clinic....like FCNE NOT preserving my left over embryos after my implantation procedure. Perhaps, informing the patients of their options where this is concerned and providing a timeline as far as when this all HAS to happen. Also, perhaps providing local cryobank information (as I received my donor from all the way across country) to expedite preservation of embryos. I'm not sure as I am not sure of the policy and procedures of FCNE where this is concerned. I did know that they themselves were not a cryobank and for donor parts informed me of where to obtain things but the post procedural information of things fell a little short.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
They use off site monitoring and the hours are very limited to morning hours only. Very difficult for someone that - not only worked the overnight shift but also overlapped with their hours. I did NOT want my employer to question me and was very difficult to take care of both needs to attend my monitoring appointments but also my work schedule.
Describe the costs associated with your care under Beth Plante at Fertility Centers of New England.
I know my insurance covered the majority of the costs.... there was a bill that popped up almost a year later, that I thought was covered but apparently because it was an "additional procedure" (uterine fibroids removed) there was a cost that I was unaware of.
Describe Beth Plante's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I thought this would be my "one shot deal" so for ME - I chose to have 2 embryo's implanted. My thoughts were that I did not want to go through "all of this, implant just 1 and then have it not take. But did 2, and if both took, I could deal with 2" (almost 2 years later...had I known...LOL ;) ) I love that from the past history of fertility treatments, centers have learned and limit the number of embryos implanted. Not just for mom but also for offspring and preserving the health and wellness of each. I love that FCNE limits that number to 3 at most and that is only with past failures/complications from previous attempts. They did allow me to do 2 - at my choosing. and repeatedly asked if this was something I was sure of...even at the time of implantation. Their attention to care and well-being of mom and potential babies was well received and appreciated.
What specific things went wrong at Fertility Centers of New England?
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Fertility Centers of New England.
As I stated before...the ONLY thing..albeit very major thing was their neglect on informing me of the post procedural information pertaining to AFTER the transfer of embryos - what my options were with the left over embryos. AND the fact that it was up to ME to make these arrangements - and that FCNE was unclear as to the timeline the "left over" embryos care needed to be taken care of.
10
Doctor
Beth Plante
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Westborough
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
10
10
Age 31 - 32
1 IVF
Unexplained
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her personality is a bit quirky, but I really enjoyed her.
The team [at Fertility Center of New England] was always available to answer any questions and never made me feel like I was annoying them...The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Dr. Vitiello did a great job treating me like a human rather than just a patient. She explained things so I could understand them without making me feel dumb and she never rushed our appointments. Her positive nature was also super helpful during the process. Her personality is a bit quirky, but I really enjoyed her.
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
The team was always available to answer any questions and never made me feel like I was annoying them. They were very kind and positive throughout the experience, I had absolute confidence in them and a very high level of comfort.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
The clinic itself was a bit far away so they coordinated with my local hospital to allow me to go to monitoring appointments there. This made a HUGE difference for me, it was an incredible help and time saver.
10
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Compassion
Explained risks
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
8
9
Age 33 - 34
5 IUI
5 IVF
Unexplained
East Asian
Income $100K - $199K
Engineer
2nd of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Weiss] would look at what did and didn't work out well in the last cycle and based on that, develop a treatment plan for the next cycle. Sometimes the next cycle worked out better, sometime not, but he was very logical about why he tweaked something, not "just because".
It's a smaller clinic compared to others, especially those at major hospitals. A much more personal approach. They have state-of-the-art technology like Embryoscope. Excellent embryologist and embryology lab, possible one of the best in the area. Very comfortable setting and generally accommodating with appointment times.
How was your experience with Robert Weiss at Fertility Centers of New England?
He's a compassionate and intelligent doctor and wonderful bedside manner. He truly cares about his patients. He's willing to consider new treatment and diagnostic options if he believes it's not potentially harmful and if there is some data to justify trying it. He personalizes the protocols and adjusts on a personal basis.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
He is open to discussing diagnostics and treatment options with patients, taking their concerns and opinions into consideration.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
He was incredibly compassionate, knew our case well, listened to and addressed our concerns, and was genuinely disappointed with us when treatment failed.
Describe the protocols Robert Weiss used in your cycles at Fertility Centers of New England and their degree of success.
He would look at what did and didn't work out well in the last cycle and based on that, develop a treatment plan for the next cycle. Sometimes the next cycle worked out better, sometime not, but he was very logical about why he tweaked something, not "just because".
Describe your experience with the nursing staff at Fertility Centers of New England.
Nursing staff was wonderful and got to know patients who've been there longer well. They were fairly organized and prompt to answer questions.
Describe your experience with Fertility Centers of New England.
It's a smaller clinic compared to others, especially those at major hospitals. A much more personal approach. They have state-of-the-art technology like Embryoscope. Excellent embryologist and embryology lab, possible one of the best in the area. Very comfortable setting and generally accommodating with appointment times.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
They have many monitoring sites, making it much easier to get to one that isn't so far from home. The times are open ended, first-come-first-served. Some sites do have limited hours though, so being there on time is critical.
8
Doctor
Robert Weiss
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2007 - 2012, Successful
10
10
Age 43 - 48
IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. ... I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. ...
I like the overall staff [Fertility Centers of New England]. The waiting room needs an update to be more welcoming and engaging. ... I was glad to be able to do multiple embryo transfer even at my age. ... In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. If I had a question during the process, he would answer any and all of them.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Direct and to the point and very knowledgeable.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. I followed exactly what I was suppose to do. I had twins the first time 2008 and a singleton in 2010.
Describe your experience with the nursing staff at Fertility Centers of New England.
Generally very nice and patient. The waiting room is so-so.
Describe your experience with Fertility Centers of New England.
Dr. Hill is very matter of fact and direct. I like this. The options were all discussed along with the % of becoming pregnant. I like the overall staff. The waiting room needs an update to be more welcoming and engaging.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Cost for donor eggs, cost for actual procedure. The office submitted the cost of blood work, medication and office visits to my insurance which was mostly covered.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I was glad to be able to do multiple embryo transfer even at my age.
10
Doctor
Joseph Hill
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
10
10
Age 36 - 37
4 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Weiss] was honest, hopeful and realistic of what we were dealing with. He spoke to me in terms I could understand and spent as much time as I needed. He was willing to push managed care to help me and willing to take calculated, well though out risks with my care.
[Fertility Centers of New England] is not a factory. It is smaller, you see all of the doctors if you have enough transfers. It is the only clinic I went to but I found it to be no frills, nothing fancy, just good medicine. [My nurse] she was kind, but her bedside manner was more rigid than his [Dr. Weiss]. She was not as willing to bend the rules for managed care but with some authoritative pushing in my part she learned to work better with me on this issue.
How was your experience with Robert Weiss at Fertility Centers of New England?
He was honest, hopeful and realistic of what we were dealing with. He spoke to me in terms I could understand and spent as much time as I needed. He was willing to push managed care to help me and willing to take calculated, well though out risks with my care.
What's one piece of advice would you give a prospective patient of Robert Weiss at Fertility Centers of New England?
Have good questions about your care, he is willing to answer them and it will give you power over your care.
During treatment, were you treated like a number or a human with Robert Weiss at Fertility Centers of New England?
I was able to speak to him directly at any point during my treatment. I knew his nurses and they knew me. He always responded quickly to me. He hugged me after each of my losses and of course when we achieved pregnancy. He always remained hopeful.
Describe your experience with your nurse at Fertility Centers of New England.
she was kind, but her bedside manner was more rigid than his. She was not as willing to bend the rules for managed care but with some authoritative pushing in my part she learned to work better with me on this issue.
Describe your experience with Fertility Centers of New England.
It is not a factory. It is smaller, you see all of the doctors if you have enough transfers. It is the only clinic I went to but I found it to be no frills, nothing fancy, just good medicine.
Describe the costs associated with your care under Robert Weiss at Fertility Centers of New England.
It was covered by insurance. I only had copay for the visits where I saw him (not blood draws etc)
10
Doctor
Robert Weiss
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of New England
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
0
0
Age 36 - 37
2 IUI
3 IVF
PCOS
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
South Asian
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
I felt she [Dr Danielle Vitiello] should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way...Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
How was your experience with Danielle Vitiello at Fertility Centers of New England?
I felt she should have explained me the importance of taking blood sugar medications, healthy weight, nutrition, vitamins etc in more detail. I went to her at my prime age but felt that she wasted lot of my time without telling me everything clearly and guiding me in a holistic way.
What's one piece of advice would you give a prospective patient of Danielle Vitiello at Fertility Centers of New England?
Know what you want and don't even people that she will tell you everything you need.be your advocate
During treatment, were you treated like a number or a human with Danielle Vitiello at Fertility Centers of New England?
She was caring
Describe the protocols Danielle Vitiello used in your cycles at Fertility Centers of New England and their degree of success.
Her treatment protocols were good as theyou yielded more eggs - LupRon I think was best protocol but her way of handling the whole treatment was not right
Describe your experience with Fertility Centers of New England.
I felt they are not compassionate and didnot take my case seriously.
Describe the costs associated with your care under Danielle Vitiello at Fertility Centers of New England.
Not sure as insurance paid
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Centers of New England.
Not at all impressed with their overall care
0
Doctor
Danielle Vitiello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
0
Clinic
Fertility Centers of New England
Reading
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources