Fertility Institute of New Orleans

After analyzing a previous canceled IVF cycle (with another doctor), he [Dr. Herber Dunaway] decided to try a micro-flare protocol with me. I don't remember all of the specifics of that cycle. The end result was, I got canceled again because my ovaries love to grow cysts. After that cycle, we discussed and agreed to go back to what worked in the past. We switched back to 25 mg of Clomid & IUI, adding in IVIg infusions. The clomid + IUI by itself had previously gotten me 2 viable pregnancies that were lost in 2nd trimester due to an incompetent cervix. That combination has been successful since then, but has ended in chemical pregnancies and an 8 week miscarriage. We're waiting on a cyst to resolve so we can try it again.

The entire staff [at Fertility Institute of NO-Baton Rouge] is pretty great. They have always been very compassionate with me & seems genuinely invested in my success. The sonographers are so great & gentle; any one that's had a rough scan at the fertility office should appreciate this! If I had to pick one weakness for the clinic as a whole, I would say that it's punctuality. What office doesn't have issues with that, though? I think many of the delays are due to Dr. Dunaway &/or his staff spending extra time with patients. They get backed up. I would rather wait extra time for my appointment than be rushed through like I didn't matter, though.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

I think that Dr. Dunaway is pretty unique as a fertility doctor. In my experience, it's very common for doctors to look at a diagnosis & have a pretty rigid "plan of attack." Dr. Dunaway has shown extreme flexibility & a willingness to try an unconventional approach to my treatment. I fully believe this will lead to my eventual success. My current treatment plan is absolutely NOT typical for a woman with my set of diagnoses, but it's getting me very close to success. He is incredible warm with his patients & has never once made me feel rushed through an appointment. He patiently answers the million questions I have and, maybe more importantly, when I ask something he doesn't have the answer to, he does the appropriate research and gets an answer. I honestly can't say much about any weaknesses he has as a clinician, he's by and far the best doctor I've ever had.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Ask lots of questions! He will take as much time as is needed to make you feel comfortable about what your plan is. If you think of a question after you leave, call them! You will always get an answer.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

I have always been treated with respect by Dr. Dunaway and his staff. They consistently listen to my treatment ideas and are always willing to have an open, honest, realistic conversation with me about my treatments & prognosis. Dr. Dunaway does not treat each patient the same, which I have seen in the past; we are all treated as individuals with our own set of obstacles.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

My case is complicated and our strategies have changed a few times. After analyzing a previous canceled IVF cycle (with another doctor), he decided to try a micro-flare protocol with me. I don't remember all of the specifics of that cycle. The end result was, I got canceled again because my ovaries love to grow cysts. After that cycle, we discussed and agreed to go back to what worked in the past. We switched back to 25 mg of Clomid & IUI, adding in IVIg infusions. The clomid + IUI by itself had previously gotten me 2 viable pregnancies that were lost in 2nd trimester due to an incompetent cervix. That combination has been successful since then, but has ended in chemical pregnancies and an 8 week miscarriage. We're waiting on a cyst to resolve so we can try it again.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)

Jackie knows her patients. She knows that I need a little (ok, a lot) of extra hand holding. She knows that I'm always armed with way too many questions. She is always patient with me, she explains things multiple times, & never makes me feel like a burden. I know that I'm not an easy patient, but she has never made me feel that way.

Describe your experience with Fertility Institute of New Orleans.

The entire staff is pretty great. They have always been very compassionate with me & seems genuinely invested in my success. The sonographers are so great & gentle; any one that's had a rough scan at the fertility office should appreciate this! If I had to pick one weakness for the clinic as a whole, I would say that it's punctuality. What office doesn't have issues with that, though? I think many of the delays are due to Dr. Dunaway &/or his staff spending extra time with patients. They get backed up. I would rather wait extra time for my appointment than be rushed through like I didn't matter, though.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

I do not remember specifics about the costs of any of my procedures.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr. Dunaway almost exclusively does SETs. Regardless of his stance, I did not have the option for transfer of multiple embryos due to my loss history.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2022, Unknown Success

Age 30

Recurrent Pregnancy Loss

Unexplained

European

Income $100K - $199K

Doctor

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

[he] is an extremely knowledgable fertility physician...We have had recurrent miscarriages. Dr. Dunaway has provided a full workup with blood testing and ultrasounds to get to the bottom of the cause...His bedside manner and his ability to help my husband and I understand our medical problems are his best qualities. He listens to our questions and answers with compassion and clarity. We always leave our appointments with a clear plan for the future and we leave feeling hopeful, which is very hard to do when you're dealing with the personal battle of infertility.

All of the [FINO] nursing staff is wonderful. They are kind and compassionate. They answer my questions clearly and quickly. I feel better heard and cared for by them...The clinic is clean and feels very comfortable and private. The ultrasound and lab is within the same vicinity so there's no waiting in multiple waiting rooms. The nursing staff and front desk personnel are so professional, personable and helpful.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is an extremely knowledgable fertility physician. But, this is not my favorite thing about him. His bedside manner and his ability to help my husband and I understand our medical problems are his best qualities. He listens to our questions and answers with compassion and clarity. We always leave our appointments with a clear plan for the future and we leave feeling hopeful, which is very hard to do when you're dealing with the personal battle of infertility.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Bring your questions and your concerns and be prepared for Dr. Dunaway to answer and listen intently. He will be able to provide you with a clear plan going forward and make you feel cared for and comfortable

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway and his staff see patients with infertility all day, every day. Yet, every time I interact with them, they make me feel like my problems are of utmost importance and they work to make me feel listened to and cared for. I can't thank them enough for the compassion they've shown me.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We have had recurrent miscarriages. Dr. Dunaway has provided a full workup with blood testing and ultrasounds to get to the bottom of the cause. Although there has been no cause discovered yet, we are continuing to try to conceive. He has provided a clear plan going forward including progesterone supplementation, and, if miscarriage should happen again, d&c with genetic testing. Should genetic testing be abnormal, we plan to do IVF and feel comfortable with him leading us through that.

Describe your experience with the nursing staff at Fertility Institute of New Orleans.

All of the nursing staff is wonderful. They are kind and compassionate. They answer my questions clearly and quickly. I feel better heard and cared for by them

Describe your experience with Fertility Institute of New Orleans.

The clinic is great, from the physical building, to the people that work in it. The clinic is clean and feels very comfortable and private. The ultrasound and lab is within the same vicinity so there's no waiting in multiple waiting rooms. The nursing staff and front desk personnel are so professional, personable and helpful.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Affordable

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2020, Successful

Age 31

3 IUI

1 IVF

Male Factor

Unexplained

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr Dunaway will only do single transfer unless you’ve had 2 transfers fail or you’re over 38. If your embryos are genetically tested, you can only have one transferred no matter what...I didn’t meet with him very much during my IUIs or during my IVF stimulation, but I don’t think it was necessary to. He was available when I did need to talk to him and I felt confident in his treatment plans...

The [FINO]clinic does retrievals and transfers in batches so you start pretty much everything with a few weeks of birth control...TI think my IUIs were $1800 each. IVF, including meds (also includes up to 2 transfers) was between $20k-$25k...they’re pretty quick with scheduling and responding. I feel like I can’t judge the nurses and clinic too well because there was so much turnover while I was there. But I loved dr Dunaway and my ultrasound techs...

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

There are a lot of patients at the clinic and Dr. Dunaway is the only RE there. I didn’t meet with him very much during my IUIs or during my IVF stimulation, but I don’t think it was necessary to. He was available when I did need to talk to him and I felt confident in his treatment plans.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Be your own advocate and ask a lot of questions.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is very warm and caring.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

The clinic does retrievals and transfers in batches so you start pretty much everything with a few weeks of birth control. IVF stimulation - Long lupron protocol with follistim and menopur. Produced 9 mature eggs and had 8 fertilize. All made it to transfer or freeze. Fresh transfer - Did PIO injections starting a couple days after retrieval (this transfer failed). Frozen transfer - Started on birth control. Lupron for 3 weeks. Started estrogen (oral and injectable) 2 1/2 weeks before transfer. Added PIO and baby aspirin 5 days before. Also did a steroid and antibiotic for 4 days leading up to transfer. I had 2 lining/hormone checks before transfer. This FET was successful! I had 3 hcg betas. My first ultrasound was at 6 weeks and had weekly ultrasounds until graduation at 10 weeks. One of my favorite things about this clinic. No one else gives you this many early ultrasounds.

Describe your experience with the nursing staff at Fertility Institute of New Orleans.

There was a lot of staffing turnover after covid and I started IVF treatments right after the coordinator left. So things were a little all over the place for a while. At first, they had a coordinator from a different location answering questions on the phone. Then Laura, the NP, took over for the rest of my IVF journey and was great.

Describe your experience with Fertility Institute of New Orleans.

They’re pretty quick with scheduling and responding. I feel like I can’t judge the nurses and clinic too well because there was so much turnover while I was there. But I loved dr Dunaway and my ultrasound techs.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

I think my IUIs were $1800 each. IVF, including meds (also includes up to 2 transfers) was between $20k-$25k

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr Dunaway will only do single transfer unless you’ve had 2 transfers fail or you’re over 38. If your embryos are genetically tested, you can only have one transferred no matter what.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2019 - 2020, Unsuccessful

Age 42 - 43

2 IVF

Tubal Blockage

Uterine Fibroids

Black or African-American

Income $100K - $199K

Teacher

2nd of 2 Docs

Strongly Recommends

Neutral

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Dunaway is extremely warm and will answer your questions. He is encouraging on days of retrieval and transfer. He even had a transfer "chant" that he did as he transferred our two embryos...Ask all of your questions when you have him in the room. Write the questions down. You don't see him every appointment so when you see him for consult, follow-ups and right before procedures, ask your questions.

Monitoring appointments [at Fertility Institute of New Orleans] were scheduled efficiently. I enjoyed the sonographer and also phlebotomist, Angie. Professional and caring and they answered my questions...Single IVF with up to 2 transfers - $13, 850 Subsequent cycle - $7,800 ICSI - $1,975 per cycle Monitored Frozen Embryo Transfer - $3,575 PGS - $3,100

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is warm and encouraging. He even had a transfer "chant" as he transferred our two embryos. Unfortunately we did not get the result we had hoped for and being in Louisiana, infertility treatment is not covered by insurance so we paid out of pocket. We would love to do another cycle but FINO is one of the higher end clinics and we just can't afford another cycle there on our own.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Ask all of your questions when you have him in the room. Write the questions down. You don't see him every appointment so when you see him for consult, follow-ups and right before procedures, ask your questions.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

Omnitrope, Lupron, Follistim I was also on supplements prior to the retrieval - Prenatals, Vitamins C, D and E, DHEA, CoQ10, Inositol

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie then Savanna)

Jackie, my initial nurse had been working with Dr. Dunaway for over 30 years and was direct and punctual with getting information to me and returning calls. After Jackie's retirement, Savanna and Ashley were hired as her successor. There was a visible learning curve and initially it took over a few days to get a call back but as they became comfortable in their roles, they became better. They are personable and warm.

Describe your experience with Fertility Institute of New Orleans.

Ms. Audrey at the front desk is a joy, inviting and warm. Recently, they hired another front desk associate and she isn't as inviting. It is always a pleasure when Ms. Audrey is at work and I miss her when she isn't there.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

Monitoring appointments were scheduled efficiently. I enjoyed the sonographer and also phlebotomist, Angie. Professional and caring and they answered my questions.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Single IVF with up to 2 transfers - $13, 850 Subsequent cycle - $7,800 ICSI - $1,975 per cycle Monitored Frozen Embryo Transfer - $3,575 PGS - $3,100

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr. Dunaway will only transfer two embryos if you are over the age of 37 and your embryos were not tested. if the embryos are tested and come back normal, he will only transfer one.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018 - 2020, Unknown Success

Age 30 - 32

IUI

1 IVF

PCOS

Poor Egg Quality

Immunological

Unexplained

East Asian

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Dunaway made me feel seen, he knew my name, he knew my case, he cared...He is well educated and keeps me up to date on current literature regarding fertility treatments, etc...He recognized the risk for the mother with multiple transfers, but also understood that multiple embryo transfers may allow women to reach success earlier on...first RI doctor to actually come into the ultrasound room with me to see for himself what was going on...He sees what affects your body and adjusts accordingly

Savannah [at Fertility Institute of New Orleans] is the best IVF nurse. She is kind, sweet, genuine, compassionate...She was excited when I got pregnant, and mourned my losses when I lost my babies due to a blood disorder...approximately $25,000 give or take... I wish there was a scheduled appointment, because I never knew when I would be out and back to work...the bills were somewhat vague, I would have rather them show exactly what each cost was for

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is the best RI I've seen. I saw another doctor but felt like just a "number." Dr. Dunaway made me feel seen, he knew my name, he knew my case, he cared. He was always kind, patient with me and my lists of questions. He is well educated and keeps me up to date on current literature regarding fertility treatments, etc. He was the first RI doctor to actually come into the ultrasound room with me to see for himself what was going on. He always explained everything to me and I totally appreciate that as a healthcare professional myself. Knowledge is gain.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

I would tell them to do their own research themselves. Don't just say "OK" and do it. Know what medications are for and how they might affect your body. I wish I would have known to start my IVF vitamin protocol 3 months prior to retrieval. I have a feeling I would have had better quality eggs and more of them. Also, realize how integral nutrition is to the success of your eggs. They don't really talk about nutrition at FI - BR. I have PCOS, and nutrition affects EVERYTHING. So, know your body. Research other ways to improve your chances of succeeding with retrieval and transfers. Ask him questions, don't be afraid to. He will answer every single one with humility and patience :).

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

He is kind, compassionate, looks you in the eye. Smiles. Is like a grandfatherly-type. Genuinely wants you to succeed. He knew my name. He took time to answer my many questions.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

I just know that I had issues with dosages because I naturally have high estrogen levels. Dr. Dunaway had to adjust my medication to prevent me from having OHSS for egg retrieval. I think I still had a mild case, but he adjusted it accordingly and compared to others, I think I faired out okay. He sees what affects your body and adjusts accordingly, he doesn't just have a "one protocol fits all" mentality, which I certainly respect.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Savannah)

Savannah is the best IVF nurse. She is kind, sweet, genuine, compassionate and fits right in with Dr. Dunaway's staff and his own personality. She was patient with me either on the phone or in person and answered my many questions as well. She was excited when I got pregnant, and mourned my losses when I lost my babies due to a blood disorder. She feels like your friend. I have nothing but praise for her.

Describe your experience with Fertility Institute of New Orleans.

Strengths: Cleanliness, privacy, welcoming layout, kind staff, friendly staff. Weakness: The only thing I would have liked would have been to have more education on medication application. Also, the bills were somewhat vague, I would have rather them show exactly what each cost was for.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

Somedays you could get there 30 minutes prior to doors opening and it wouldn't have been necessary because no one was there. Other days, you'd get there 30 minutes earlier and 10 people were already in line and you would wait much longer. Sometimes I wish there was a scheduled appointment, because I never knew when I would be out and back to work. It was hard to tell my boss when I would be back. However, once you got back, everything was fairly quick and you got out fairly quickly.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

approximately $25,000 give or take.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

He educated me on the new law that was passed to limit multiple transfers and why they put the law into place. However, he was neither against it nor for it. He recognized the risk for the mother with multiple transfers, but also understood that multiple embryo transfers may allow women to reach success earlier on than having to undergo each transfer separately.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2020, Unsuccessful

Age 41 - 44

2 IUI

Male Factor

Uterine Fibroids

Unexplained

Black or African-American

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Dunaway was very caring and knowledgeable...He gives you facts about whether you will be able to conceive or not...Our first IUI included letrazol and pregnyl. The second IUI included letrazol, pregnyl, and injectables...Both treatments were used to help me produce quality eggs. The last treatment with injectables were used to make me produce multiple eggs..

[nurse of Fertility Institute of New Orleans] She answered all of my questions throughout the process...Parking is near the building. Everyone in the office is friendly. If you have a lab appointment for bloodwork and/or and ultrasound and you need to get out quickly, make sure you are there for 7am to be the first patient for 730 am...The first iui procedure was about $1400. The second iui was a little more expensive because I used injectables and had to be monitored more often

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway has been my doctor for years. He’s knowledgeable and easy to talk to. He gives you facts about whether you will be able to conceive or not. I appreciated his honesty. Although we didn’t conceive, I was happy to go through the process with this doctor.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Make sure to come with all of your questions prepared.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway was very caring and knowledgeable.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

Our first IUI included letrazol and pregnyl. The second IUI included letrazol, pregnyl, and injectables. Due to our age, Dr. Dunaway said he would do two IUI treatments but thought we should go straight to IVF because we would have a better chance. Both treatments were used to help me produce quality eggs. The last treatment with injectables were used to make me produce multiple eggs. Neither of the IUIs produced a pregnancy.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Kallen )

Kallen is very sweet and compassionate. She answered all of my questions throughout the process.

Describe your experience with Fertility Institute of New Orleans.

The clinic is clean and easily accessible. Parking is near the building. Everyone in the office is friendly. If you have a lab appointment for bloodwork and/or and ultrasound and you need to get out quickly, make sure you are there for 7am to be the first patient for 730 am.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

The first iui procedure was about $1400. The second iui was a little more expensive because I used injectables and had to be monitored more often. That procedure altogether was about $1600.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

During my last IUI, one of my eggs was 18. Not very big but we continued with the IUI a few days later. I wish it was a larger size before my IUI. I don’t know if this is the reason I didn’t conceive or if it wasn’t my time to get pregnant.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2019 - 2020, Unknown Success

Age 24 - 25

1 IUI

Anovulation

PCOS

European

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

he [Dr.Heber Dunaway] really listened to my concerns and my dreams of a family...He work hard to find what treatment would best fit me and explained why. He put me on a course to better my overall health help me start my journey...The treatment that Dr. Dunaway was going to start me on before an unfortunate set back with finances and the pandemic was for me to begging injections of hormones to have my body ovulate

[nurses of Fertility Institute of NO were] Compassionate but not thorough... All testing and consults were very private and I felt comfortable speaking with all the staff...My insurance did cover the consult but all treatment will be out of pocket and cost anywhere from $4000 to $8000 or more depending on my bodies response...[new patient advise] Know all of your history, medications, treatments, and results of all testing

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway pulled me out of a dark hole after I was taken advantage of by another “fertility specialist”. I felt like I was going backwards and he really listened to my concerns and my dreams of a family! He work hard to find what treatment would best fit me and explained why. He put me on a course to better my overall health help me start my journey to a family and I am grateful I can’t wait to see where this will take my family!!

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Know all of your history, medications, treatments, and results of all testing

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

I felt like a human because my treatment isn’t just to help me get pregnant or start a family it was to get me healthy as well.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

The treatment that Dr. Dunaway was going to start me on before an unfortunate set back with finances and the pandemic was for me to begging injections of hormones to have my body ovulate and the timed intercourse.

Describe your experience with the nursing staff at Fertility Institute of New Orleans.

Compassionate but not thorough.

Describe your experience with Fertility Institute of New Orleans.

It was very welcoming environment I never felt uneasy or uncomfortable! All testing and consults were very private and I felt comfortable speaking with all the staff! It was easy to get to and no waiting with a ton of people all staring at you. It was a very calming environment.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Most fertility is not cover by your insurance because it is considered “elective” which is a whole other problem. My insurance did cover the consult but all treatment will be out of pocket and cost anywhere from $4000 to $8000 or more depending on my bodies response.

What specific things went wrong at Fertility Institute of New Orleans?

Provided conflicting information

Describe the specific things that went wrong at Fertility Institute of New Orleans.

There was a time that information about my upcoming treatment was given with the wrong medication information.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2019 - 2020, Unsuccessful

Age 39 - 40

1 IVF

Diminished Ovarian Reserve

Endometriosis

Other

Income $100K - $199K

Only Doc Seen

Neutral

Strongly Recommends

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

[Dr. Heber Dunaway] He is personable and talks to me as a person and doesn’t talk down to me. The supplements and medication that I have been put on seems spot on with what I have seen in articles as what would be perfect for my condition. He has called me when needed...[eSET approach] [he] prefers to do 1 embryo at a time...

[Fertility Institute of New Orleans] The strengths are that I think they generally care but it was painful to start. I think there was staff turn over which contributed to the difficulty...made sure to get to the office early around 7/730 am so that I can be one of the first people to be seen [for monitoring appointments]...it’s $20,000 for retrieval and transfer.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

i love Dr Dunaway and I trust him completely. He is personable and talks to me as a person and doesn’t talk down to me. The supplements and medication that I have been put on seems spot on with what I have seen in articles as what would be perfect for my condition. He has called me when needed to ease my

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Ask questions

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

It seemed as if the staff and the doctor did not seem to communicate about treatment. Eventually, once I started STIMs I felt like I was a person but there were still mistakes that occurred which may be because they are overloaded with patients

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

I was on Lupron, omnitrope, 225 u follistim, 225 u menopur. I believe omnitrope was used to help with egg quality since I am close to 40 years old. The high dosage of follistim and menopur was reared to increase the number of eggs

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Savannah)

Savannah and Ashley are wonderful as care coordinator and assistant. There is one nurse who talked down to me and wouldn’t let me talk at times. It was difficult to deal with her and it has been brought in my fertility groups as an issue with this particular staff member

Describe your experience with Fertility Institute of New Orleans.

The strengths are that I think they generally care but it was painful to start. I think there was staff turn over which contributed to the difficulty. It should get better in the future with the new staff

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

I made sure to get to the office early around 7/730 am so that I can be one of the first people to be seen

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

I think it’s $20,000 for retrieval and transfer.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

My doctor prefers to do 1 embryo at a time

What specific things went wrong at Fertility Institute of New Orleans?

Lost paperwork
Provided conflicting information

Describe the specific things that went wrong at Fertility Institute of New Orleans.

There was communication issues. I have to ask questions in order to make sure things were getting done.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2016 - 2019, Unknown Success

Age 40 - 43

Fertility Medications

Tubal Blockage

Unexplained

Black or African-American

Income $50K - $99K

Sales Representative

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Heber Dunaway is very caring, considerate and compassionate to his patients. I can recall prior to my surgery, he said some very encouraging words to my husband and I, and it felt like my father was talking to me. He's an amazing Physician...For my initial blood work, the levels were low for a specific component, Dr. Dunaway prescribed compound DHEA 3× per day and over the counter Qunol Co Q 10 2x per day and my levels were great.

Mrs. Jackie [nurse at Fertility Institute of New Orleans] is a very helpful, caring nurse, who considers the patients feelings. She patiently answers all of my questions completely, so that I could fully understand...The staff is very friendly, they're always very nice and display pleasant attitudes. They all are team players and cheer their patients on. FINO is a very encouraging environment. The nurses are very knowledgeable and have great communication skills, they're also very supportive, and return your call promptly. Honestly, I have no complaints about the clinic, doctor or staff. The clinic, Dr. Dunaway, his nurses and staff are phenomenal!!!

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Dr. Heber Dunaway is an amazing doctor. Hurry and go before he retires.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

I felt like a human because Dr. Dunaway is very caring and considerate. He takes time to thoroughly explain and answer all of my questions and concerns.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

For my initial blood work, the levels were low for a specific component, Dr. Dunaway prescribed compound DHEA 3× per day and over the counter Qunol Co Q 10 2x per day and my levels were great.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mrs. Jackie )

Mrs. Jackie is a very helpful, caring nurse, who considers the patients feelings. She patiently answers all of my questions completely, so that I could fully understand.

Describe your experience with Fertility Institute of New Orleans.

The staff is very friendly, they're always very nice and display pleasant attitudes. They all are team players and cheer their patients on. FINO is a very encouraging environment. The nurses are very knowledgeable and have great communication skills, they're also very supportive, and return your call promptly. Honestly, I have no complaints about the clinic, doctor or staff. The clinic, Dr. Dunaway, his nurses and staff are phenomenal!!!

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Initial consultation $215 2-4 day hormones $573 2-4 day ultrasound $170 Infectious disease testing $205 Saline Sonogram $420 Sperm Isolation $265 Infectious disease testing for my husband $ 180 IVF with ICSI will be $15,450

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

He explained to us the state law requires 40 year old and older can transfer 2 embryos. Under 40 years old, 1 embryo can only be transferred.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018 - 2019, Unknown Success

Age 36 - 37

5 IUI

European

Income $100K - $199K

Consultant

Only Doc Seen

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr Dunaway makes an effort to explain things in laymen’s terms, but like all doctors he doesn’t always succeed, and I’ve learned to keep pushing until I understand...He’s also pleasant and kind...He was thorough in his preliminary testing, and he started us on the least invasive treatments rather than rushing us into things. We did a laparoscopy to correct my tilted uterus, and while in there he discovered unexpected scarring from an old surgery, which he also removed.

The nursing staff in the Baton Rouge Office [of the Fertility Institute of New Orleans] is remarkably responsive and communicates well. I typically am in contact with one nurse, Holly, who seems to be in charge of my file, although occasionally I speak to a different nurse...The first 3 IUIs with the simpler protocol were about $1800 each including medications. The more intensive protocol is about $3000 including medications...

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr Dunaway has been practicing reproductive endocrinology for many many years and is very knowledgeable. He’s also pleasant and kind, and I trust him to make the right decisions for us in our treatments. He was thorough in his preliminary testing, and he started us on the least invasive treatments rather than rushing us into things. We did a laparoscopy to correct my tilted uterus, and while in there he discovered unexpected scarring from an old surgery, which he also removed. He has been patient and listened to our concerns along the way. When we told him we wanted to try IUI again after 3 failed rounds, he increased our protocol rather than talking us into IVF - and it worked! That round ended in miscarriage, but it was a very encouraging outcome after 1.5 years of trying. Also, we live in New Orleans, which is over an hour from Baton Rouge, and he is very accommodating in letting us get most things done at the local branch of the Fertility Institute.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Do not be afraid to ask questions, including clarification if you don’t understand something. Dr Dunaway makes an effort to explain things in laymen’s terms, but like all doctors he doesn’t always succeed, and I’ve learned to keep pushing until I understand.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr Dunaway always makes himself available to me and takes his time answering my questions.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We did 3 IUIs using just Letrozole and a trigger shot followed by progesterone suppositories. All resulted in negative pregnancy tests. The 4th IUI combined Letrozole with Menopur and Ganirelix plus a trigger shot followed by progesterone suppositories, which I responded wel to and get pregnant. I miscarried around 8 weeks due to a blighted ovum. I chose not to do a D&C and my body passed the sac naturally. Dr Dunaway was supportive of my choice.

Describe your experience with the nursing staff at Fertility Institute of New Orleans.

The nursing staff in the Baton Rouge Office is remarkably responsive and communicates well. I typically am in contact with one nurse, Holly, who seems to be in charge of my file, although occasionally I speak to a different nurse.

Describe your experience with Fertility Institute of New Orleans.

For the most part the Baton Rouge nursing staff is helpful, organized, and compassionate. They are also very responsive. I find that sometimes they are less compassionate than I would like, and sometimes I feel like a number more than a human. But they clearly communicate everything I need to know in terms of medications, appointments, etc.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

The first 3 IUIs with the simpler protocol were about $1800 each including medications. The more intensive protocol is about $3000 including medications.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2019, Unknown Success

Age 31

1 IVF

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr Dunaway is warm and compassionate. He takes his time with us. My patient experience has been as good as can be expected when going through this journey. I always feel comfortable and in great hands. He was just as upset as we were when our first transfer failed... we did Invocell, not IVF. They go for quality over quantity.... I was monitored carefully and adjusted when needed.

Strengths [of Fertility Inst of NO]: surgical nurses and facilities are amazing. Ive always been comfortable. Weaknesses: the girls that answer the phones that sound like they hate their jobs. I also didn’t like having to walk back and forth from my room to the ultrasound room and then to the surgery room. Not really a big deal, it was just odd.... My nurse was nice and always took care in answering my questions and returning my calls.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr Dunaway is warm and compassionate. He takes his time with us. My patient experience has been as good as can be expected when going through this journey. I always feel comfortable and in great hands. He was just as upset as we were when our first transfer failed. We came up with a game plan and are waiting to start the next transfer.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Don’t be discouraged by the girl at the front desk. They aren’t the greatest, but Dr Dunaway is. And don’t go to the Metairie location. They are all over the place.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr Dunaway greets me by name, always smiles, takes his time answering my questions and just makes me feel completely comfortable. He is an amazing human.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

I don’t know the name of the protocol. I was on Lupron, follistim and Menopur. I was monitored carefully and adjusted when needed. We had 10 follicles, retrieved 9 eggs and ended up with 2 embryos. (It’s important to know we did Invocell, not IVF. They go for quality over quantity).

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)

My nurse was nice and always took care in answering my questions and returning my calls. The staff in the surgical wing is AMAZING, especially the older grey haired woman (I can’t remember her name but it’s something unique). The front desk girls that answer the phone always sound like they hate being at work but they literally just patch you through so I don’t really care about them.

Describe your experience with Fertility Institute of New Orleans.

Strengths: surgical nurses and facilities are amazing. Ive always been comfortable. Weaknesses: the girls that answer the phones that sound like they hate their jobs. I also didn’t like having to walk back and forth from my room to the ultrasound room and then to the surgery room. Not really a big deal, it was just odd.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

Monitoring was done first thing in the morning. I never had to wait very long except for once when the computers at the Metairie location were down and they basically forgot I was there. Just don’t go to that location. The main BR office was much better and much more efficient.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Our state mandates when you can start transferring multiple. If this next FET fails, we will be allowed to transfer multiples.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2016 - 2019, Unsuccessful

Age 31 - 34

3 IUI

Diminished Ovarian Reserve

Endometriosis

Unexplained

Other

Income $100K - $199K

Only Doc Seen

Neutral

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

I do feel incredibly comfortable putting my situation in his hands because this doctor really knows his stuff. ... Even when my cycle was heading downhill, he never called me. ... You will never speak to Dr. Dunaway, even via e-mail, unless you make a consult. ... He will not string you along and feed you lies-he knows the business and he researches to stay on top of things. You will have to push a little to find answers for your issues, because he is there to give you difference ways to try and conceive, not really "fix you". ...

The major issue with this clinic [Fertility Institute of New Orleans] is the financial aspect. NO ONE will go over the cost and options because a quick IVF consult. So you have a lot of hidden cost that will pop up during a IVF cycle and then you will have no one to talk to about the bills. ... Jackie is the IVF coordinator. She is on top of her game with her paperwork, returning calls and giving you information. ... I REALLY wish this clinic has someone that you could meet with before IVF to go over all of your benefits and hidden cost.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

I do feel incredibly comfortable putting my situation in his hands because this doctor really knows his stuff. He will not string you along and feed you lies-he knows the business and he researches to stay on top of things. You will have to push a little to find answers for your issues, because he is there to give you difference ways to try and conceive, not really "fix you". You will not get to see or talk to him often, so be sure to get all your questions out when you have a consult.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

I would tell them to always be a advocate for yourself! Ask a million questions and push for what you want to see happen. He knows so much and has been in this business for 35+ years - use him!

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Each time I needed a question answered, I would have to only go through his nurse or make a consult, which cost a lot. Even when my cycle was heading downhill, he never called me. Now, when I went to the office for a consult, he was always very informative and up on the latest protocols, which we appreciated. The only real issue I had was lack of connection to the patients. You will never speak to Dr. Dunaway, even via e-mail, unless you make a consult. I have friends at other clinics who have access to their doctor the entire IVF cycle.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We started with IUI's with injectable hormones. We used Gonal F and Menopur and both were failed cycles. Between that, I pushed for a laparoscope to see if I had silent endometriosis because of my low AMH. Turns out, I did have silent stage two endometriosis. I had a chemical the next month and no luck from there. Now, we are in a IVF cycle using the Lupron flare Protocol and my cycle is about to be canceled due to no response.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)

Jackie is the IVF coordinator. She is on top of her game with her paperwork, returning calls and giving you information. She will not show you that much compassion and some answers can be "matter-of-fact" but that is how the infertility game goes.

Describe your experience with Fertility Institute of New Orleans.

The major issue with this clinic is the financial aspect. NO ONE will go over the cost and options because a quick IVF consult. So you have a lot of hidden cost that will pop up during a IVF cycle and then you will have no one to talk to about the bills. You will go to checkout and they will tell you that you owe thousands and that is about it. I REALLY wish this clinic has someone that you could meet with before IVF to go over all of your benefits and hidden cost.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

IVF was $13,000 and IUI's were $500. He will only use one pharmacy that is pretty expensive, but he feels they are the best quality.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr. Dunaway will only do frozen single transfers. The laws in Louisiana are difference from every other state, so you are unable to discard any eggs for any reason.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2019, Unknown Success

Age 28

Fertility Medications

Male Factor

PCOS

European

Income $100K - $199K

Sales Representative

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

We have only seen Dr Dunaway once during our consultation (as we haven’t started treatment yet) but we immediately felt like we were in good hands! He was so willing to help us achieve our goal to have children and answered all questions we had. My husband loved that he showed us around their facility and knew all the details it takes to run such a clinic and shared that with us!

Fertility institute [of New Orleans] has been wonderful so far during our process! I have no question as to why my ob/gyn referred us to them. IVF can seem like a scary process when you don’t know much about it. They have made sure that we are well informed on what will happen, what treatment they think will be best for us, and what steps will be next. I think the thing I have liked most about them is I do always know what step comes next. I’m never left guessing when my next appointment with be or when I will next hear from them! This has been so important as you want to feel like someone is taking this as serious as you are.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Make sure any questions you have about IVF are written down. When getting to the appointment we were so excited to hear what Dr Dunaway was saying and then receiving all the information, we couldn’t remember any of the questions we had. If it is your first time with IVF, like it was for us, it can be a lot of info to absorb at one time.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

They have always taken the time to explain everything that goes on during IVF and test results we have had. It is such a huge decision to try IVF and they have made us feel so hopeful and secure.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We have only had our first consultation and tests so I am unfamiliar with the specifics after that.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie )

Jackie was the one to call me back about my results for my hormone test. She was very thorough with me about the information and explained any information I wasn’t familiar with.

Describe your experience with Fertility Institute of New Orleans.

Fertility institute has been wonderful so far during our process! I have no question as to why my ob/gyn referred us to them. IVF can seem like a scary process when you don’t know much about it. They have made sure that we are well informed on what will happen, what treatment they think will be best for us, and what steps will be next. I think the thing I have liked most about them is I do always know what step comes next. I’m never left guessing when my next appointment with be or when I will next hear from them! This has been so important as you want to feel like someone is taking this as serious as you are.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Our insurance only covers the diagnoses of infertility. They explained to us what that might cover and then gave us a sheet to explain the other cost of IVF.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

N/A at this time

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018, Unknown Success

Age 37

1 IUI

Immunological

European

Income $50K - $99K

2nd of 2 Docs

Doesn't Recommend

Neutral

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

He [Dr. Dunaway] has diagnosed me with high natural killer (NK) cells ... We have met with him 3 times now and I admit that each time gets better and the last time, prior to our first IUI, he did take the time to answer every concern. ... I find him to be pretty frank but can sometimes seem impatient when explaining things - uses acronyms when full words would be more appropriate, rushes through things. ...

it [Fert Inst of NO] still uses paper charts and has no online portal so you have to ask to get your actual numbers for all the routine blood work. My biggest complaint though is that they have no designated billing department designed to talk to patients during their visits ... it is impossible to get an idea of what anything costs. ... I interact primarily with Holly [nurse] and have always found her to be knowledgeable and available

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Just a bit of background, Dr. Dunaway is our second RE and we came to him after we moved to the area. We initially sought treatment after two back to back miscarriages. I will readily admit I would prefer my RE to be a woman but due to location, insurance and success rates, he seemed like a decent choice. I find him to be pretty frank but can sometimes seem impatient when explaining things - uses acronyms when full words would be more appropriate, rushes through things. When filling out my paperwork, I put my occupation was a biologist (but I mainly deal with invertebrates and my husband is a professor) so I am not sure if us having a science background influences the way he talks to us. We have met with him 3 times now and I admit that each time gets better and the last time, prior to our first IUI, he did take the time to answer every concern. He has diagnosed me with high natural killer (NK) cells but having done my own research am not fully convinced this a true cause of recurrent miscarriage. He was definitely willing to engage me in a conversation about my concerns, acknowledges that the treatment for high NK cells is experimental and his evidence is largely anecdotal - but he believes it works. I do have to mention, prior to tipping me back in the chair right before he performed my first IUI (only so far), he did ask if I was "ready for my ride?" I found this extremely inappropriate (and see my original comment about preferring a female RE) but what are you going to say to someone who is holding a syringe of your husbands sperm? Do I think he will get us pregnant? Yes. Would I have him over for dinner? Nope.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Brace yourself...and do your homework.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

While the nurses (who I interactive the most) are very attentive and my primary nurse definitely knows who I am, there is no doubt that this clinic is pumping woman and couples through with what feels like pretty regimented steps - medicated cycles, IUI, IVF. I feel like you are sorted into a box and if that box doesn't work, you get moved to the next one with little reflection on whether this is really the right box for you. Part of this may come from my own insecurities regarding making the right decisions for my family, but I still feel like a human number.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We came to Dr. Dunaway on letrozole + timed intercourse cycle 3 of 4 that our previous RE had started us on after 2 miscarriages in 3 cycles. That month in addition to the 5mg for 7 days of letrozole we added 4mg/day of Estradiol starting day 12, an 10,000 iu Novarel shot on day 13 after labs and ultrasound looked good and 200 mg/day of Estrase. No pregnancy. The next cycle was anovulatory and I was told I did not respond to the letrozole. I do not have any known issues with ovulation and I really wanted to discuss that it may have been the estrogen, HCG or progesterone that that contributed to the off cycle, but no one was particularly receptive. After weighing our options with Dr. Dunaway, we decided to to try 1-2 IUI cycles before moving on to IVF. My day 3 US did show that that I had a 12mm follicle that they predicted was a cyst but they decided to move forward anyways. We did with 150 iu of Gonal F on days 5-7 and at my day 8 US, I had one follicle at 22mm. My blood work suggested this was not an overstimulated follicle and so I triggered that night with 5,000 iu of Novarel and the IUI was scheduled for the next day, cycle day 9. We are currently 7 days past trigger and 6 days past IUI.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Holly)

This practice would not exist without the nursing staff! I interact primarily with Holly and have always found her to be knowledgeable and available when I inevitably forget to to ask something and have to call her back. She is very professional but has expressed genuine support for my husband and I. I have also seen Simone on one occasion and she also took the time to answer all of my questions and gave me as much time as I needed. I have never had an unpleasant interaction with the nurses here.

Describe your experience with Fertility Institute of New Orleans.

The clinic is nice and well organized but as other reviewers have mentioned, it still uses paper charts and has no online portal so you have to ask to get your actual numbers for all the routine blood work. My biggest complaint though is that they have no designated billing department designed to talk to patients during their visits, so aside from a packet with the IVF costs we were given, it is impossible to get an idea of what anything costs. And even with the packet, that does not put it into the context of your insurance. Our previous RE would not let you leave the office without a trip to the patient billing coordinator and so you never had any surprise costs. The idea is brilliant and shows so much respect for patients. We are fortunate to have good fertility coverage from my employer but I still want to know what everything costs.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Every time I go to the office, I have a copay of $23.90 - $30 per visit and every few visits I have to pay for 2-3 visits (I would prefer to pay each visit). For prescriptions, I pay $10 for 60 pills of Estradiol, and the first cycle I paid $120 total for 24 100mg progesterone suppositories and 10,000 iu of Novarel but the second cycle it was only $60 for both. I paid $35 each for the Gonal F and Centrotide (which I did not end up using). They have yet to process my IUI claim. If we are to get pregnant from the IUI (or IVF in the future) the treatment for the high NK cells is $2500 per bag of immunoglobin which we have been told by Dr. Dunaway insurance will not cover. He recommends 3 bags.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

My understanding is the law (not sure if this is federal or Louisiana state) now states that you can only transfer 2 embryos if you are 38 or over and forgo genetic testing (PGS). Prior to this I believe he was pro multiple transfer.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018, Unknown Success

Age 32

Fertility Medications

Male Factor

PCOS

European

Consultant

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

I’m very early on in treatment but I loved that Dr Dunaway wanted to use Letrozole rather than Chlomid (what my OB suggested) because he knows Letrozole is better for PCOS. I also liked that he suggested an HSG before IUI which I had never even thought of but it makes so much sense!... One of my favorite moments with Dr Dunaway was after my HCG. There I am, sitting up on the table still in the hospital gown, listening to what he has to say and he just gives a quick rub on my foot and pats my leg reassuring me that everything is going to be ok. Like, “Hang in there. We are with you.”

They [Fertility Institute of New Orleans] are QUICK. So quick. It amazes me how short the wait is throughout the visit. The staff makes you feel like you are the first person they’ve seen with infertility meaning they sympathize with your story. They are confident and caring.... I can’t speak highly enough of his staff. The ultrasound tech taught me more about PCOS than my OBGYN!... IUI process will be around $1700. HCG was $227 but I think insurance covered it. That’s it so far other than copays (first visit was $120) and medication (no more than $10).

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Only reason I rated a 9 was because I’m still pretty new in this process. So far I am very happy. One of my favorite moments with Dr Dunaway was after my HCG. There I am, sitting up on the table still in the hospital gown, listening to what he has to say and he just gives a quick rub on my foot and pats my leg reassuring me that everything is going to be ok. Like, “Hang in there. We are with you.”

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Be prepared with your questions.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

I felt like Dr Dunaway could have sat there with me for hours YET he didn’t overwhelm me with information nor did he discuss irrelevant information. Also, his staff is unbelievable. The nurse that checked me in told me “just know you have a special place in my heart and I’m praying for you.” She May say this to everyone but I needed to hear it!

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Holly )

I can’t speak highly enough of his staff. The ultrasound tech taught me more about PCOS than my OBGYN!

Describe your experience with Fertility Institute of New Orleans.

They are QUICK. So quick. It amazes me how short the wait is throughout the visit. The staff makes you feel like you are the first person they’ve seen with infertility meaning they sympathize with your story. They are confident and caring.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

IUI process will be around $1700. HCG was $227 but I think insurance covered it. That’s it so far other than copays (first visit was $120) and medication (no more than $10).

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018, Successful

Age 38

5 IUI

2 IVF

Anovulation

Unexplained

Other

European

Income $50K - $99K

Consultant

Only Doc Seen

Strongly Recommends

Successful

Review of

Heber Dunaway Fertility Institute of New Orleans

My only hesitation about referring people to Dr.Dunaway is that he didn’t offer ERA procedures as an exploration into recurrent implantation failure. ...I also believe Dr. Dunaway is truly committed to saving patients money and this may play a role in the rationale for this decision. I still strongly recommend him. I think he is brilliant, ethical, and frankly fun to be around. His sympathy with our unexplained failures was evident

[Fert Inst of NO] There is an open 1.5 hour period for labs and cycle related ultrasounds. The wait can take minutes or hours.. Ms. Audrey at reception and Nurse Cindy are exceptionally kind people...All staff are truly wonderful...The only (minor) issue I had was one nurse (who I loved) assuming Dr.Dunaway would do one thing when in fact he would do another. In some cases, before I heard Dr. Dunaway’s actual plan, this caused me unnecessary anxiety.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

My only hesitation about referring people to Dr.Dunaway is that he didn’t offer ERA procedures as an exploration into recurrent implantation failure. After several unexplained failed transfers I wanted to turn over every stone, though I also believe Dr. Dunaway is truly committed to saving patients money and this may play a role in the rationale for this decision. I still strongly recommend him. I think he is brilliant, ethical, and frankly fun to be around. His sympathy with our unexplained failures was evident. He was serious about helping us achieve our goal. He took my input seriously and supported my return to iui which finally led to success.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Ask many questions! He will take the time to answer. He seems to appreciate you playing an active role in your care and won’t fault you for being cautious. His opinion will sometimes differ from what his staff will assume it will be, so be vigilant about that.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is so warm and personable. He had a great sense of humor and was candid about some of his own vulnerabilities. My case was frustrating and his joy when we succeeded was evident, as was his pain when we did not succeed. His staff is warm and wonderful.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We were looking to have one more child (after one successful natural pregnancy). He started ivf with medium stimulation to increase our chances of enough viable embryos to create a pregnancy but without many if any leftover embryos. We did follistim and menopur both times. The first cycle he increased my dose to 150 menopur from 75 and kept it at 150 for the second. We stayed with 225 follistim both times. Prior to ivf we did clomid and letrozole iuis. 1 of each drug resulted in chemical pregnancies while another of the clomid iuis was a negative. Our first ivf resulted in 1 high grade PGS normal embryo and our second resulted in 2. All transfers failed. The first two were a standard FET estrogen and PIO transfer protocol. My lining grew thinner by transfer day so for our third we used Gonal-f instead of the standard protocol and my lining cooperated but the transfer failed. We did iui with letrozole and menopur because I had menopur to get rid of and it failed. Our next step was iui with Gonal-f (150 units) and pregnyl trigger and I’m now 6 months with a healthy single baby.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie and Holly (for different procedures).)

I loved all the nurses especially Jackie and Holly who I worked closely with.

Describe your experience with Fertility Institute of New Orleans.

There is an open 1.5 hour period for labs and cycle related ultrasounds. The wait can take minutes or hours depending on who else shows up on that day. It could be difficult to balance this with your job. It bears asking Dr.Dunaway things you may have asked the nurses- in one instance we learned I was taking a medication unnecessarily. Ms. Audrey at reception and Nurse Cindy are exceptionally kind people who keep the faith for their patients despite bearing witness to their pain. All staff are truly wonderful.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

Pleasant waiting area. Great lab and ultrasound staff. My only qualm is the variable wait.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

It’s all a blur but I believe we spent about $30 thousand total for 5 iuis, 2 ivfs and 3 transfers.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr. Dunaway seemed to favor multiple transfer on the cycle when we had the chance but we chose eSET, primarily because I didn’t want to risk 2 embryos when we had an unexplained failed transfer in our history but also because one of us passionately didn’t want twins.

What specific things went wrong at Fertility Institute of New Orleans?

Provided conflicting information

Describe the specific things that went wrong at Fertility Institute of New Orleans.

The only (minor) issue I had was one nurse (who I loved) assuming Dr.Dunaway would do one thing when in fact he would do another. In some cases, before I heard Dr. Dunaway’s actual plan, this caused me unnecessary anxiety.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018, Unknown Success

Age 32

1 Fertility Medications

Male Factor

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Heber Dunaway Fertility Institute of New Orleans

We have only met with Dr. Dunaway a few times but every time I have been more than satisfied with our experience. He takes the time to answer your questions, thoroughly explains everything, and treats you as an individual.... We are still early on in our treatment and plan but Dr. Dunaway did suggest that we use IVF w/ ICSI due to our severe male factor. He also suggested that we see a Urologist that specialized in male infertility before we begin and we have been doing that. I loved that he didn't just have us jump right into treatment.

The FINO clinic in Baton Rouge is fairly small but only one doctor is practicing out of this location. My only real complaint is that before I scheduled our first consultation I had called to make sure it would be coded as a consultation because that is the only way my insurance would pay for the visit and they assured me it would, when we went to check out they had coded it as "infertility" which my insurance would not cover and I was required to full pay for that visit on the spot which I wasn't really prepared for.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

I would make a list of all questions you may have, no matter how small you think they are. Dr. Dunaway will take the time to sit with you and go over your entire list.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is wonderful, he truly cares about you as a patient and will spend as much time as you need answering any of your questions.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We are still early on in our treatment and plan but Dr. Dunaway did suggest that we use IVF w/ ICSI due to our severe male factor. He also suggested that we see a Urologist that specialized in male infertility before we begin and we have been doing that. I loved that he didn't just have us jump right into treatment.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Holly)

Overall the nursing staff has been great, they are compassionate and you can tell they really care about each patient and understand how sensitive and emotional this process can be. Every time I have called with a question or concern I get a call back very quickly.

Describe your experience with Fertility Institute of New Orleans.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

We haven't fully began treatment yet but when we asked how much IVF w/ ICSI would cost we were told roughly 15k plus medication costs. OUr full pay cost for just a consultation was somewhere around $250 (there was an issue with how this visit was coded so insurance didn't cover)

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr. Dunaway did educate us on single embryo transfer and explained not only the benefits but how the government in our state has set restrictions on how many you can transfer based on your age.

What specific things went wrong at Fertility Institute of New Orleans?

Failed to send your chart to another clinic

Describe the specific things that went wrong at Fertility Institute of New Orleans.

Dr. Dunaway sent us to a Urology specialist in New Orleans and we asked the clinic to fax all of my husbands labs and SA results to that physician which they did not do so at our first appointment the Urologist had no previous information to go off of.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2018, Unknown Success

Age 32 - 33

1 IUI

Endometriosis

Other

Income $100K - $199K

Only Doc Seen

Neutral

Success w/ Doc Not sure

Review of

Heber Dunaway Fertility Institute of New Orleans

He [Dr. Dunaway] always started with the most conservative treatment suggestions however listened to you concerns and you and your partners expected time line...Every consult with dr dunaway in person was detailed and amazing, he is great. He replies to emails promptly...Dr Dunaway has compassion for his patients. I’ve never felt rushed in a consult with him. He thoroughly explains procedures. He has years of experience. You are able to communicate with him through personal email and he promptly answers ANY questions the best he can. I would recommend Dr Dunaway.

Anytime I met with the nurse early in the process about taking medication cycles or iui cycles [at Fertility Institute of New Orleans], I felt like I was just a number, I always had to figure things out on my own, frequently frustrated with the lack of detail and had surprise cost at check out. The last month has been different, we decided to do invocell/invitro and I got a whole packet of information, cost and an organized folder. It was not just on the process and procedures but on infertility in general. I wish i would have had info with iui cycle. The nurse I saw was very detailed. She answered questions I didn’t even know to ask.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr Dunaway has compassion for his patients. I’ve never felt rushed in a consult with him. He thoroughly explains procedures. He has years of experience. You are able to communicate with him through personal email and he promptly answers ANY questions the best he can. I would recommend Dr Dunaway.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Do you research first to know what questions to ask. You are your biggest advocate.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Every consult with dr dunaway in person was detailed and amazing, he is great. He replies to emails promptly. Anytime I met with the nurse early in the process about taking medication cycles or iui cycles, I felt like I was just a number, I always had to figure things out on my own, frequently frustrated with the lack of detail and had surprise cost at check out. The last month has been different, we decided to do invocell/invitro and I got a whole packet of information, cost and an organized folder. It was not just on the process and procedures but on infertility in general. I wish i would have had info with iui cycle. The nurse I saw was very detailed. She answered questions I didn’t even know to ask.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

He always started with the most conservative treatment suggestions however listened to you concerns and you and your partners expected time line.

Describe your experience with Fertility Institute of New Orleans.

The sooner you start the sooner you start getting answers. The receptionist is amazing, the clinic would not be the same without her. The nurse Cindy always gives so much detail, wish I could have seen her more. Dr Dunaway is exceptional.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Wish I would have got a price sheet of consult and standard procedure cost.

What specific things went wrong at Fertility Institute of New Orleans?

Failed to call with results
Provided conflicting information

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Compassion

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2018, Unsuccessful

Age 34 - 35

6 IUI

2 IVF

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $200K - $499K

2nd of 2 Docs

Strongly Recommends

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr dunaway is very personable. Laid back and easy to talk to. Will answer questions honestly, even if it is tough to hear. Delivered bad news in a compassionate way. Thinks out loud in front of you, so you know he’s doing his best to come up with a solution.... Started with injectable IUI with no success. Moved on to ivf, stimulation did not go as planned and we found out I am a poor responder and converted to IUI. Attempted ivf with different protocol and retrieved 2 mature eggs. 1 fertilized and the other did not. Fertilized egg grew perfectly to day 3 then arrested. We were left with no embryos to attempt transfer.

Office [Fertility Institute of New Orleans] is clean and quiet. Mrs Audrey at the front desk is amazing. Greets you by name on your way in and your way out every single time. Weakness would be that they do monitoring appointments from 7:30-9:00 on first come first serve basis. So if you’re not there very early in the morning you could be waiting a while.... Jackie was great. She often talks fast and I remember thinking, I’m glad I’m a medical professional because otherwise I would be totally lost. She’s honest about chances but does it in a nice way. Always returns your phone calls.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

He is very laid back but very serious about getting you the results you want.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr Dunaway would take the time to answer questions. He was compassionate but also honest. Even if I was there for monitoring and needed to ask him something he would be available and happy to help.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

Started with injectable IUI with no success. Moved on to ivf, stimulation did not go as planned and we found out I am a poor responder and converted to IUI. Attempted ivf with different protocol and retrieved 2 mature eggs. 1 fertilized and the other did not. Fertilized egg grew perfectly to day 3 then arrested. We were left with no embryos to attempt transfer.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)

Jackie was great. She often talks fast and I remember thinking, I’m glad I’m a medical professional because otherwise I would be totally lost. She’s honest about chances but does it in a nice way. Always returns your phone calls.

Describe your experience with Fertility Institute of New Orleans.

Office is clean and quiet. Mrs Audrey at the front desk is amazing. Greets you by name on your way in and your way out every single time. Weakness would be that they do monitoring appointments from 7:30-9:00 on first come first serve basis. So if you’re not there very early in the morning you could be waiting a while.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

Monitoring is from 7:30-9:00 on a first come first serve basis. Some days you got lucky and got in and out quick. Other days you may be there for a few hours.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Approx $20,000

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2018, Unsuccessful

Age 33 - 34

2 IUI

3 IVF

Donor Eggs

Endometriosis

Poor Egg Quality

Unexplained

European

Income $100K - $199K

2nd of 2 Docs

Strongly Recommends

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Dunaway shoots from the hip and remains realistic while also being very kind and personable. Even when delivering bad news you know he is in your corner and willing to explore other options.... Dr. Dunaway used a Lupron Microflare protocol on me because I did not respond incredibly well (had empty follicles and poor grade embryos) from my previous cycle with another doctor. I stimmed very well and my 3 embryos (from 15 eggs) looked great.

The staff [Fertility Institute of New Orleans] is always pleasant and makes you feel as though time is being made for you to be seen.... Strengths: Nice office environment, friendly staff, prompt appointment times. Weaknesses: Huge paper files and lack of computer charting used.... It would be nice if they had a portable for patients to actually view and/or save lab results as well.... Although a good number of people moved in and out, I felt the monitoring appointments were handled well and went fairly quickly.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway shoots from the hip and remains realistic while also being very kind and personable. Even when delivering bad news you know he is in your corner and willing to explore other options. He also listened to all of my questions even if he did not feel they were relavent to my situation or treatment. He was also available by cell phone and email. I feel he goes above and beyond.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Ditch the huge paper charts and start using electronic medical records. This would save the nurse’s time when going over things like medications. They would only need to click that things were the same instead of writing things out every time. Also, this would allow for lab results to be easily viewed and compared at all times.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

The staff is always pleasant and makes you feel as though time is being made for you to be seen. They do not rush you out, and Dr. Dunaway will always listen to your concerns.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

Dr. Dunaway used a Lupron Microflare protocol on me because I did not respond incredibly well (had empty follicles and poor grade embryos) from my previous cycle with another doctor. I stimmed very well and my 3 embryos (from 15 eggs) looked great. However, they were all chromosomally abnormal, so we did not move on to transfer.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)

My nurse is helpful and kind, but she is not warm. She can be a bit blunt and/or desmissive at times as well. Sometimes the nurses seem a bit disorganized.

Describe your experience with Fertility Institute of New Orleans.

Strengths: Nice office environment, friendly staff, prompt appointment times. Weaknesses: Huge paper files and lack of computer charting used. Bedside manner can be lacking sometimes with support staff. It would be nice if they had a portable for patients to actually view and/or save lab results as well. Mine were mostly only verbally told to me.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

Although a good number of people moved in and out, I felt the monitoring appointments were handled well and went fairly quickly.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

I do not remember specific costs. However, after our failed cycle, Dr. Dunaway did give us a price break for our donor egg FET. Every little bit helps being that we are totally self-pay.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

My doctor is open with patients. He feels this is their decision (within reason). However, now with the new guidelines his clinic is most likely exclusively doing single transfers except for in the case of older women.

What specific things went wrong at Fertility Institute of New Orleans?

Provided conflicting information

Describe the specific things that went wrong at Fertility Institute of New Orleans.

I was mostly just frustrated with how some things were handled. They were not necessarily problem. I had come from another clinic, so I feel they could have better reviews my chart. I had to ask for a laparoscopy for endo (supposedly because they believed I’d have one with my last clinic... which I had not).

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2016 - 2018, Unknown Success

Age 38 - 40

6 IUI

1 IVF

Male Factor

PCOS

European

Income $50K - $99K

Operations

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Heber Dunaway Fertility Institute of New Orleans

He [Dr. Dunaway] is kind & compassionate. The first times I went he seemed rushed, but now he seems to take his time & he always asks if I have any questions before he ends the consult. He has a good sense of humor too, and only uses it when appropriate. I am overweight & I worried how he would treat me because of that, but he has been nothing but compassionate. Even when talking about my weight, he is able to do it in a way that doesn't make me feel like a horrible person! I am so happy he is my doctor. I trust him 100%.

The only complaint I have ever had is that they [Fert Inst of NO - BR] don't set appointments for labs/ultrasounds. They just tell everyone to come within a certain time frame in the morning. Because of this there is often a wait. ...I love Mrs. Jackie! She definitely makes me feel like she cares about me & about the outcome of my procedures....For my IVF cycle, I chose Single Cycle Plus which included an egg retrieval and two transfers (the second transfer is included if your first transfer doesn't work or results in a miscarriage). The cost was $12,950.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

He is kind & compassionate. The first times I went he seemed rushed, but now he seems to take his time & he always asks if I have any questions before he ends the consult. He has a good sense of humor too, and only uses it when appropriate. I am overweight & I worried how he would treat me because of that, but he has been nothing but compassionate. Even when talking about my weight, he is able to do it in a way that doesn't make me feel like a horrible person! I am so happy he is my doctor. I trust him 100%.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Don't hesitate to ask questions. Even if it seems like he is finished with your consult, he will absolutely stop & answer any questions that you have.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

They genuinely care about you, it is very noticeable. Since fall of 2016 when I became a patient there, I have never felt rushed or that the nurse/doctor was annoyed with me in any way. My doctor was waiting when I was wheeled out after my egg retrieval & gave me a high-five. Another time, I started crying when I realized I didn't owe as much money as I thought I did & the receptionist came around the desk & hugged me. And I can hear the sadness in my nurse's voice when she calls with bad news. They seem to get it & they rejoice with you when you get good news, and they are sad with you when you don't. I definitely feel like they want this for me, too.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie )

I love Mrs. Jackie! She definitely makes me feel like she cares about me & about the outcome of my procedures. She's so nice, and I can hear the sadness or excitement in her voice when she calls with bad or good news. I love the entire nursing staff, though. I have worked with Holly, Simone & Cindy, and they've all been so sweet. I worked with Jackie & Simone the most. Angela is the one who draws your blood, and I always laughed & talked with her. Love the staff!

Describe your experience with Fertility Institute of New Orleans.

The only complaint I have ever had is that they don't set appointments for labs/ultrasounds. They just tell everyone to come within a certain time frame in the morning. Because of this there is often a wait. At my last RE office, you had an appointment for everything, and I don't think I ever waited longer than 10 minutes, and it was usually less than that! For procedures the wait wasn't bad, but it could be awhile for the monitoring appointments. That being said... they make up for this one thing in every other area!

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

It did run smoothly as far as you being called to the back, getting your labs done, getting your ultrasound done, and checking out - however, the wait before you were called to the back could be a bit long.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

For my IVF cycle, I chose Single Cycle Plus which included an egg retrieval and two transfers (the second transfer is included if your first transfer doesn't work or results in a miscarriage). The cost was $12,950. This didn't include the consult which was around $210. It also didn't include some tests/labs that add up to be about $1200 (although you don't have to do these if they've been done already at a previous clinic within the last year). And it doesn't include meds which can range from $5-$7k (or more if you do not respond to the meds). Plus we chose to do ICSI which was another $1200.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

For me, he always transferred 2 at a time, that was his stance & his protocol for a long time unless the individual situation caused him to only transfer one. However, now he can only transfer one due to Louisiana regulations, unless you are over a certain age (I think 38).

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2018, Unknown Success

Age 32

1 IVF

Tubal Blockage

Latinx

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Dunaway is a brilliant physician and surgeon. ... I did a cycle of Invocell. It's basically a mini IVF with fewer medications and the goal is less eggs retrieved. ... The whole process seemed very easy on my body and easy overall. The goal is to produce a lower amount of embryos which was important for me since I do not want to have to decide what to do with any remaining embryos.

My clinic [Fertility Institute of New Orleans] is very patient oriented and you do not feel like just a number when you are there. ... During procedures the entire team made me feel at ease and relaxed. ... The only thing I could suggest to better my experience is to have a patient portal where I could see results or send messages to the staff ... I could come in [for monitoring] when it was best for me and I could go right into work afterwards. It was great. ...

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway is a brilliant physician and surgeon. He is also an innovator and pioneer of the field of fertility. This is what initially drew me to Dr. Dunaway. He offered a new and more cost effective treatment that was the first of it's kind in Louisiana.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Trust the process and trust your doctor. He has been around for a while and truly cares and knows what he is doing.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Dr. Dunaway and his team are very warm and answer any questions I may have and always promptly return any calls. During procedures the entire team made me feel at ease and relaxed.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

I did a cycle of Invocell. It's basically a mini IVF with fewer medications and the goal is less eggs retrieved. The incubation happens within a device that the patient Carrie's around inside. The whole process seemed very easy on my body and easy overall. The goal is to produce a lower amount of embryos which was important for me since I do not want to have to decide what to do with any remaining embryos.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)

Jackie is quick to respond to any questions I may have and explains everything to me when I have doubts. She is absolutely compassionate and knowledgeable in her field.

Describe your experience with Fertility Institute of New Orleans.

My clinic is very patient oriented and you do not feel like just a number when you are there. The only thing I could suggest to better my experience is to have a patient portal where I could see results or send messages to the staff.

Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.

I could come in when it was best for me and I could go right into work afterwards. It was great.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

The cost for my care was inclusive of the ivf treatment and meds and monitoring. It was about half the cost of traditional ivf.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

I was strongly in agreement with Dr. Dunaway's recommendation to only transfer knee embryo at a time. I believe this significantly reduces risks to mother and child as well as reduces the risk of multiple pregnancies.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2018, Successful

Age 37 - 38

5 IUI

2 IVF

Donor Eggs

Other

European

Income $100K - $199K

Sales Representative

3rd of 3 Docs

Strongly Recommends

Successful

Review of

Heber Dunaway Fertility Institute of New Orleans

Dr. Dunaway always seemed like he wanted the best and to give our last donor egg IVF cycle the best chance we could. He seemed genuinely upset and shocked when we miscarried and told us a personal story of how his daughter miscarried at the same stage and assured me I did nothing wrong and tested me right away instead of waiting for multiple miscarriages.... He also saw things my previous clinic had not, he found my uterus was covered in polyps and my old clinic never saw them and transferred an embryo anyway.

The staff [Fertility Institute of New Orleans] is wonderful, they are all very good at their unique individual jobs. They’re knowledgeable, caring and attentive to details. A new patient may want to know that bloodwork and ultrasounds are first come first serve in the morning so get there early!!... Ms. Jackie and all of the other staff here are incredible here! Ms. Jackie has been with Dr. Dunaway for over twenty years and has invaluable experience. She is extremely thorough and fully explains the process and makes sure that you are comfortable and fully know what to expect.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

After our very first consultation with Dr. Dunaway I looked at my husband and told him I wished we had found him sooner. He has a plethora of experience and a great bedside manner. He is thorough and determined in what he is doing and it shows in the work that he does.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

My advice would to be to go see him with any fertility concerns as soon as possible. He will be honest and give you the best options with how to navigate through your infertility issues. He sees you as a person and his ultimate goal is to see you succeed! He also saw things my previous clinic had not, he found my uterus was covered in polyps and my old clinic never saw them and transferred an embryo anyway.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

When we came to see Dr. Dunaway we had made the decision to use donor eggs, we had had two failed IVF’s prior with our previous Doctor. We had 6 donor eggs which resulted in 2 beautiful embryos. Prior to transfer I was on birth control for about 5 weeks, then Lupron for two weeks, estradiol valetate injections twice a week, baby aspirin, estrogen patches and we started progesterone in oil injections 6 days before transfer. We kept the PIO injections going up until I was 8 weeks pregnant, then switched to protestors suppositories 3x a day. We also had stopped the estrogen injections by week 7 and switched to an oral tablet once a day. His protocol had worked and we were pregnant but unfortunately we lost the baby the week we were supposed to be released from his care at 10 weeks. He tested me for immune disordes, blood clotting disorders but everything came out normal.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Nurse Jackie)

Ms. Jackie and all of the other staff here are incredible here! Ms. Jackie has been with Dr. Dunaway for over twenty years and has invaluable experience. She is extremely thorough and fully explains the process and makes sure that you are comfortable and fully know what to expect.

Describe your experience with Fertility Institute of New Orleans.

The staff is wonderful, they are all very good at their unique individual jobs. They’re knowledgeable, caring and attentive to details. A new patient may want to know that bloodwork and ultrasounds are first come first serve in the morning so get there early!!

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

Luckily I had good insurance and had to only cover a deductible and max out of pocket, which totaled $4000. This was our third IVF and have now exhausted all of our benefits.

Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.

Dr. Dunaway advises to transfer one embryo, we only had two to start with. At first I wanted to transfer two but I was so thankful in the end that I only transferred the one.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2018, Unsuccessful

Age 29 - 30

4 IUI

Diminished Ovarian Reserve

Endometriosis

Male Factor

Poor Egg Quality

Unexplained

Other

Income $50K - $99K

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Heber Dunaway Fertility Institute of New Orleans

As a patient, I felt that he [Dr. Dunaway] was extremely intelligent and that there were many options that he wanted to try. As far as showing compassion, I found a lot of the times it was more about money than digging deep into our case.... I felt like my wife was treated as a number simply because a lot of the times we got information before the doctor remembered that we were a couple with morphology issues and low ovarian reserve

The front desk lady [Fertility Institute of New Orleans] is extremely nice, the nurses are OK and the good thing is that they will return your calls promptly, you won’t see your doctor that often the nurses do most of the work. When you do see him he is extremely intelligent and has been in the field for a very long time.... I don’t feel like the nursing staff was very friendly or showed a lot of compassion. If anything, I felt uncomfortable as a husband.

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

As a patient, I felt that he was extremely intelligent and that there were many options that he wanted to try. As far as showing compassion, I found a lot of the times it was more about money than digging deep into our case.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

This doctor has a very good reputation for achieving pregnancies, in my case it was not very good.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

I felt like my wife was treated as a number simply because a lot of the times we got information before the doctor remembered that we were a couple with morphology issues and low ovarian reserve

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

We did a few months on Clomid, then we did a few months just are you IUIs and then we did a medicated round all resulting in negatives.

Describe your experience with the nursing staff at Fertility Institute of New Orleans.

I don’t feel like the nursing staff was very friendly or showed a lot of compassion. If anything, I felt uncomfortable as a husband.

Describe your experience with Fertility Institute of New Orleans.

The front desk lady is extremely nice, the nurses are OK and the good thing is that they will return your calls promptly, you won’t see your doctor that often the nurses do most of the work. When you do see him he is extremely intelligent and has been in the field for a very long time.

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

$4000 for medicated cycle with Gonal F and then 500 per IUI

What specific things went wrong at Fertility Institute of New Orleans?

Failed to convey critical information

Describe the specific things that went wrong at Fertility Institute of New Orleans.

The only thing that happened was we decided to do a medicated IUI Cycle and after we already started the medication we were then told we would have to travel over an hour to have the IUI done. Another thing I did not like was we paid a lot of money to have a medicated cycle and they only did one ultrasound so we weren’t even sure if our follicles were ready for the IUI

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Heber Dunaway Fertility Institute of New Orleans

2017 - 2018, Unknown Success

Age 34 - 35

1 IUI

Male Factor

European

Income $50K - $99K

Operations

Only Doc Seen

Neutral

Strongly Recommends

Success w/ Doc Not sure

Review of

Heber Dunaway Fertility Institute of New Orleans

So far, we have only done one IUI cycle with Dr. Dunaway. My IUI fell on a Saturday, which only one location was open so another doctor performed the IUI. I have not seen Dr. Dunaway since our consultation. I assume this is routine with IUI cycles. We have been very satisfied with the nurse we see each visit....Our first IUI cycle we used 100 mg of Clomid. I had used 50 mg in the past so he felt a higher dosage was needed. Two rounds of IUI were suggested due to our male factor infertility of low motility and morphology.

We have been very impressed with the wait time. We are in and out in no time, which is a huge plus since we drive over an hour away and have to get back to work. The receptionist [Fertility Institute of New Orleans] is very sweet and always makes us feel welcome. The ultrasound techs are very knowledgeable in their field and answer any questions we have. I can't think of any weaknesses!... We were told the cycle fee would be $850 for IUI. Medications cost about $175, ultrasounds/monitoring cost about $350 (insurance covered some)

How was your experience with Heber Dunaway at Fertility Institute of New Orleans?

So far, we have only done one IUI cycle with Dr. Dunaway. My IUI fell on a Saturday, which only one location was open so another doctor performed the IUI. I have not seen Dr. Dunaway since our consultation. I assume this is routine with IUI cycles. We have been very satisfied with the nurse we see each visit. We plan to move on to IVF if this second IUI is unsuccessful so I know we will see Dr. Dunaway again at that time. I feel he will address all of our concerns and explain the IVF process thoroughly should we decide to take that route.

What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?

Go see him! He is very knowledgeable and stays up to date on all the latest technology and advances in fertility treatments. Very kind and caring doctor.

During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?

Although the clinic is very busy, I feel all of my questions are answered and I don't usually feel rushed.

Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.

Our first IUI cycle we used 100 mg of Clomid. I had used 50 mg in the past so he felt a higher dosage was needed. Two rounds of IUI were suggested due to our male factor infertility of low motility and morphology. The first IUI was unsuccessful and I developed cysts from the Clomid. This next cycle, he switched me to Femara 7.5 mg, which I start today! I was prescribed the hcg trigger shot for both cycles, and this time we are adding progesterone suppositories.

Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Holly)

Holly is very informative in the field and answers all of our questions each visit. We feel comfortable with her and think she's really nice and caring.

Describe your experience with Fertility Institute of New Orleans.

We have been very impressed with the wait time. We are in and out in no time, which is a huge plus since we drive over an hour away and have to get back to work. The receptionist is very sweet and always makes us feel welcome. The ultrasound techs are very knowledgeable in their field and answer any questions we have. I can't think of any weaknesses!

Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.

We were told the cycle fee would be $850 for IUI. Medications cost about $175, ultrasounds/monitoring cost about $350 (insurance covered some) and we had a credit on our account from previous services so we only had to pay $385 the day of the procedure. So the estimate they gave was pretty close, no surprises.

Doctor

Heber Dunaway

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Fertility Institute of New Orleans

Baton Rouge