Fertility Institute of New Orleans

9 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.6
70% strongly recommend
134 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
811
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Baton Rouge
8585 Picardy Ave
Baton Rouge, LA 70809
(225) 726-2031
Mandeville
800 N Causeway Blvd
Mandeville, LA 70448
(985) 892-7621
Metairie
4770 S I-10 Service Rd W
Metairie, LA 70001
(504) 454-2165
New Orleans
3525 Prytania St
New Orleans, LA 70115
(504) 454-2165
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94 patient reviews filtered by:

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2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IUI
Donor Sperm
PCOS
Other
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Herber Dunaway] is funny and polite! Great bedside manner! He always had a smile on his face and is very welcoming! He never made ya uncomfortable for feel bad about our situation! He is wonderful to work with! Everything we have gone through so far has been smooth and easy, even when we haven’t got the results we were hoping for!... We have taken birth control and letrozole for a iui cycle and are starting injections of lupron now
Everything about this clinic [Fertility Institute of New Orleans-Baton Rouge] is amazing! This could communicate a little better but overall they are great! Everyone is very nice and really friendly! The office is very clean! You feel welcome from the moment you walk in!... The nursing staff was very friendly and helpful! They could communicate a little better with patients and what the next steps are
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
He is funny and polite! Great bedside manner! He always had a smile on his face and is very welcoming! He never made ya uncomfortable for feel bad about our situation! He is wonderful to work with! Everything we have gone through so far has been smooth and easy, even when we haven’t got the results we were hoping for!
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Trust Dr. Dunaway and his staff! They are amazing!
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
The whole staff of friendly and caring
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
We have taken birth control and letrozole for a iui cycle and are starting injections of lupron now
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff was very friendly and helpful! They could communicate a little better with patients and what the next steps are
Describe your experience with Fertility Institute of New Orleans.
Everything about this clinic is amazing! This could communicate a little better but overall they are great! Everyone is very nice and really friendly! The office is very clean! You feel welcome from the moment you walk in!
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
So far our total is around 11,900
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
None
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
3 IUI
Donor Sperm
Unexplained
European
Prefer not to answer
Income $50K - $99K
Operations
Strongly Recommends
Strongly Recommends
Unsuccessful
In the initial consultation Dr. Heber is personal yet honest. He never set false hope. His suggestions were guarded. He never performed any of the IUI’s because we utilized donor sperm. We went to the clinic in New Orleans for each procedure... Dr. Heber is a very practical doctor. He is learned and doesn’t take too many risks. His experience helps him offer the best choice for his patients. He was not aggressive with our treatment because we already knew our chances were minimal.
It’s like any doctors office, but the actual care is great. Expect bloodwork and ultrasounds at almost every appointment. Be candid with the nurses and doctors and give honest answers. How you respond to their questions may affect your treatment.... My nurse called me constantly. She answered any and all questions... It was roughly $2500 for each iui... He and his staff saw the hurt and cared for me like family
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
In the initial consultation Dr. Heber is personal yet honest. He never set false hope. His suggestions were guarded. He never performed any of the IUI’s because we utilized donor sperm. We went to the clinic in New Orleans for each procedure
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Tell him all of your concerns
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
He and his staff saw the hurt and cared for me like family
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
Dr. Heber is a very practical doctor. He is learned and doesn’t take too many risks. His experience helps him offer the best choice for his patients. He was not aggressive with our treatment because we already knew our chances were minimal.
Describe your experience with your nurse at Fertility Institute of New Orleans.
My nurse called me constantly. She answered any and all questions
Describe your experience with Fertility Institute of New Orleans.
It’s like any doctors office, but the actual care is great. Expect bloodwork and ultrasounds at almost every appointment. Be candid with the nurses and doctors and give honest answers. How you respond to their questions may affect your treatment.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
It was roughly $2500 for each iui
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
8
NPS
9
Age 32 - 34
3 IVF
Diminished Ovarian Reserve
Male Factor
Other
Income $100K - $199K
Nurse or HC Services
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Lu makes you feel like he really matters to you, he is never in hurry, and always seems willing to explain things and make sure you understand and are comfortable before going forward....Dr. Lu is very knowledgeable and thorough in his visits with you. I never felt like he was rushed, and always felt like he truly cared. Dr. Lu himself will personally call you with some results and to check on you at home...All staff is friendly and competent in their role.
[Fertility Institute of NO] Clinic is very nice, with little to no wait times on the day of your scheduled appointment. All staff is friendly and competent in their role....3 egg retrievals, 1 fresh transfer, 2 frozen transfers and all meds, labs, and US were $60,000...Mary was excellent, very caring, compassionate, and understanding. She is always organized and timely....Dr. Lu is very knowledgeable and thorough in his visits with you. I never felt like he was rushed, and always felt like he truly cared. Dr. Lu himself will personally call you with some results and to check on you at home.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is very knowledgeable and thorough in his visits with you. I never felt like he was rushed, and always felt like he truly cared. Dr. Lu himself will personally call you with some results and to check on you at home.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Make a list of questions you have for him before your visits. Take notes while at the appointment.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu makes you feel like he really matters to you, he is never in hurry, and always seems willing to explain things and make sure you understand and are comfortable before going forward.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mary )
Mary was excellent, very caring, compassionate, and understanding. She is always organized and timely.
Describe your experience with Fertility Institute of New Orleans.
Clinic is very nice, with little to no wait times on the day of your scheduled appointment. All staff is friendly and competent in their role.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
3 egg retrievals, 1 fresh transfer, 2 frozen transfers and all meds, labs, and US were $60,000
8
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
Endometriosis
Male Factor
Other
Income $0 - $49K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt that Dr. Dunaway was the first Dr. to look further than an unexplained diagnosis after 5 years and two prior doctors he found that I had stage 3 endometriosis and removed it, now planning to do IVF due to additional male factor with husband. I appreciate his thorough exploration of things before more time was wasted!...He is very personable but specific and to the point. He puts you at ease during procedure. Offers a personal viewpoint.
Patient scheduling [Fert Inst of NO- BR] very friendly....Nurses could be more friendly and sympathetic to patients with questions about processes....Very vague not compassionate or sympathetic...I felt that Dr. Dunaway was the first Dr. to look further than an unexplained diagnosis after 5 years and two prior doctors he found that I had stage 3 endometriosis and removed it, now planning to do IVF due to additional male factor with husband.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
He is very personable but specific and to the point. He puts you at ease during procedure. Offers a personal viewpoint. Nurses could be more friendly and sympathetic to patients with questions about processes.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
To write down any questions he will look over your questions with you
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I felt that Dr. Dunaway was the first Dr. to look further than an unexplained diagnosis after 5 years and two prior doctors he found that I had stage 3 endometriosis and removed it, now planning to do IVF due to additional male factor with husband. I appreciate his thorough exploration of things before more time was wasted!
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
Laparoscopy to remove stage 3 endo & post op check up IVF consult Repeat semen analysis verified male factor infertility Recommended to do IVF/ICSI Began IVF work up sonogram /blood work /packet Will soon go back
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie )
Very vague not compassionate or sympathetic
Describe your experience with Fertility Institute of New Orleans.
Patient scheduling very friendly
10
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
9
NPS
9
Age 30 - 32
1 IVF
Male Factor
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He's [Dr. Dunaway] a wonderful doctor. Sometimes "too" enthusiastic but always honest. He performs every procedure and is very informative. Only negative is sometimes you feel a little mislead...He was enthusiastic yet realistic....We did long lupron protocol with 150 of each follistim and menopur. Also 10 units of lupron about a week prior. My amh is good, but we didn't get a ton of eggs...I would definitely recommend him to a friend...
Clean and organized clinic [Fertility Institute of New Orleans], but always a long ivf wait list...[Monitoring Appointments] Super organized and clean. State of the art facility...Jackie is wonderful. She has been doctor Dunaway's nurse for 30 years. The scheduling is always clear cut and always organized. She is always on top of her calls. Sometimes she sounds "sad" when she calls which freaks me out...He [Dr. Dunaway] performs every procedure and is very informative.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
He's a wonderful doctor. Sometimes "too" enthusiastic but always honest. He performs every procedure and is very informative. Only negative is sometimes you feel a little mislead. I would definitely recommend him to a friend
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Do your homework ahead of time. Be prepared with questions
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
He was enthusiastic yet realistic.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
We did long lupron protocol with 150 of each follistim and menopur. Also 10 units of lupron about a week prior. My amh is good, but we didn't get a ton of eggs
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie )
Jackie is wonderful. She has been doctor Dunaway's nurse for 30 years. The scheduling is always clear cut and always organized. She is always on top of her calls. Sometimes she sounds "sad" when she calls which freaks me out
Describe your experience with Fertility Institute of New Orleans.
Clean and organized clinic, but always a long ivf wait list
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.
Super organized and clean. State of the art facility
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
I have insurance coverage, so only $4000
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Generally he is pro 2 embryo transfer
9
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016, Unsuccessful
NPS
7
NPS
9
Age 33
2 IVF
Male Factor
European
Income $100K - $199K
Neutral
Strongly Recommends
Unsuccessful
I was successful in becoming pregnant twice. I felt like he [Dr. Steven Taylor] really wanted to help us have a baby. That being said, I never really knew what was going on besides day to day instructions. I also do not feel like he was aggressive enough. I would have liked to maximize my treatment and I just don't feel like he pushed hard enough.... I did not see Dr. Taylor much but felt in close contact with him through the nurses.
Their [Fertility institute of New Orleans] billing department is horrible! You never know what you are paying for and when. I asked for a detailed printout and it took months to get it and it was hard to read and understand once I did receive it. It is hard to use FLEX to pay for treatments because they bill way after the treatment occurred. The dates, amounts, and treatments never match up. Very frustrating! The nurses are all very nice. I never have long waits.
How was your experience with Steven Taylor at Fertility Institute of New Orleans?
I was successful in becoming pregnant twice. I felt like he really wanted to help us have a baby. That being said, I never really knew what was going on besides day to day instructions. I also do not feel like he was aggressive enough. I would have liked to maximize my treatment and I just don't feel like he pushed hard enough.
What's one piece of advice would you give a prospective patient of Steven Taylor at Fertility Institute of New Orleans?
Be ready to do your own research and be your own advocate.
During treatment, were you treated like a number or a human with Steven Taylor at Fertility Institute of New Orleans?
The nurse quickly recognized me and knew my name. I did not see Dr. Taylor much but felt in close contact with him through the nurses.
Describe your experience with Fertility Institute of New Orleans.
Their billing department is horrible! You never know what you are paying for and when. I asked for a detailed printout and it took months to get it and it was hard to read and understand once I did receive it. It is hard to use FLEX to pay for treatments because they bill way after the treatment occurred. The dates, amounts, and treatments never match up. Very frustrating! The nurses are all very nice. I never have long waits.
Describe Steven Taylor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He really pushes eSET
7
Doctor
Steven Taylor
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
9
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2015, Unknown Success
NPS
9
NPS
9
Age 31 - 37
2 Fertility Medications
Tubal Blockage
Black or African-American
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I feel his [Dr. Dickey] main objective is to get me pregnant and not necessarily by the most expensive process. He doesn't automatically jump patients to IVF as course of treatment. He explains test results in a way that is understandable to a laymen.
The staff at the clinic [Fertility Institute of New Orleans] is very polite and professional. They walk you through every step from blood work, ultra sound, meeting with RE, and billing. They are very patient with me. Any question I have they take the time to explain. I can even call the nurses station after my visit with any questions I think of.
How was your experience with Richard Dickey at Fertility Institute of New Orleans?
Dr Richard Dickey has a very good bedside manor. I feel his main objective is to get me pregnant and not necessarily by the most expensive process. He doesn't automatically jump patients to IVF as course of treatment. He explains test results in a way that is understandable to a laymen. He has rearranged his schedule to be sure he was at the clinic when I was available for my appointment.
What's one piece of advice would you give a prospective patient of Richard Dickey at Fertility Institute of New Orleans?
Be prepared for his sense of humor lol
During treatment, were you treated like a number or a human with Richard Dickey at Fertility Institute of New Orleans?
The staff at the clinic is very polite and professional. They walk you through every step from blood work, ultra sound, meeting with RE, and billing. They are very patient with me. Any question I have they take the time to explain. I can even call the nurses station after my visit with any questions I think of.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
They were always friendly to me. They knew who I was after the first couple of visits. Which put me at ease during my visits.
9
Doctor
Richard Dickey
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
10
Age 34
Endometriosis
PCOS
Tubal Blockage
Other
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He is a great Dr that is very determined to figure out what is going on in your body and to fix it in any way possible I left out being very positive when I went in very negative he also found the source of my bleeding and help to quickly stop it...He is a very good doctor that explains everything to you and is very determined to figure out what is going on and help fix it...The doctor and his staff are the best they will help you in any way possible to get you the family you always wanted they are very caring and loving people I will never go to another doctor I love Dr Dunaway
The doctor and his staff [Fertility Institute of New Orleans] are the best they will help you in any way possible to get you the family you always wanted they are very caring and loving people...[Nursing Staff] Everyone that works in his office is great...He [Dr. Dunaway] is a very good doctor that explains everything to you and is very determined to figure out what is going on and help fix it... I will never go to another doctor...You will not be sorry you went to him
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
He is a great Dr that is very determined to figure out what is going on in your body and to fix it in any way possible I left out being very positive when I went in very negative he also found the source of my bleeding and help to quickly stop it
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
You will not be sorry you went to him
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
He is a very good doctor that explains everything to you and is very determined to figure out what is going on and help fix it
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
Everyone that works in his office is great
Describe your experience with Fertility Institute of New Orleans.
The doctor and his staff are the best they will help you in any way possible to get you the family you always wanted they are very caring and loving people I will never go to another doctor I love Dr Dunaway
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 40 - 41
1 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
Architect
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Was in contact with her [Dr Sissy Sartor at Fertility Institute of New Orleands] or or nurse constantly. She called me personally at times. When we found out that no eggs were produced to received, she sat us down and talked to us in a caring voice and what our options are....I loved how she described the process what it looks like for us and the next steps in going forward.
Was in contact with her [Dr Sissy Sartor at Fertility Institute of New Orleands] or or nurse constantly. She called me personally at times. When we found out that no eggs were produced to received, she sat us down and talked to us in a caring voice and what our options are....I loved how she described the process what it looks like for us and the next steps in going forward.
How was your experience with Belinda "Sissy" Sartor at Fertility Institute of New Orleans?
I loved how she described the process what it looks like for us and the next steps in going forward.
During treatment, were you treated like a number or a human with Belinda "Sissy" Sartor at Fertility Institute of New Orleans?
Was in contact with her or or nurse constantly. She called me personally at times. When we found out that no eggs were produced to received, she sat us down and talked to us in a caring voice and what our options are.
Describe the costs associated with your care under Belinda "Sissy" Sartor at Fertility Institute of New Orleans.
flat fee
10
Doctor
Belinda "Sissy" Sartor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2016, Successful
NPS
10
NPS
9
Age 31
Donor Eggs
Donor Sperm
Male Factor
European
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Lu has a great bed side manner very supportive and compassionate. He makes sure you understand what you are getting into and all the steps along the way. A very kind and thoughtful man...He took time and care to answer all our questions and encouraged us...Tell him everything...
[Fert Inst of NO - Mand clinic is] Very efficient and on top of things. You are seen quickly and taken good care of...
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr Lu has a great bed side manner very supportive and compassionate. He makes sure you understand what you are getting into and all the steps along the way. A very kind and thoughtful man
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Tell him everything
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He took time and care to answer all our questions and encouraged us.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Lisa)
Helpful
Describe your experience with Fertility Institute of New Orleans.
Very efficient and on top of things. You are seen quickly and taken good care of
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
4000
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
9
NPS
9
Age 30 - 32
1 IUI
Anovulation
PCOS
European
Income $50K - $99K
Operations
Strongly Recommends
Strongly Recommends
Successful
I did an injectable IUI [with Dr. Herber Dunaway]. I used Letrozole, Menopur, Ganirelix, Pregynl, Estrace, and Endomentrin. After the normal three days of Menopur and Ganirelix, my follicles weren't as big as expected. I had two more days of each. My lining also wasn't a thick as he was wanting so I began Estrace (estrogen). I had a cyst that remained the same, but he said my bloodwork was still good and I ended up with two large follicles.
The nursing staff [at Fertility Institute of New Orleans] seemed to just go through a routine like you were just another number. I did like that they call in the afternoon after speaking with the doctor and verified everything that was said after the monitoring visit. I feel like I didn't retain much so I'm glad they called...Detailed Semen Analysis= $265, Injectable Monitoring= $995 (bloodwork, ultrasounds), Insemination= $535... I asked for an Endometrial Scratch for an IUI and he said he hadn't done it for an IUI but he was willing to. The clinic isn't open on Saturdays so if you need a monitoring appointment or IUI on the weekend, it'll be at the Metairie clinic.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway has always treated me with respect. I have never felt like my PCOS would be a problem with treatment. He listened to my concerns and when i asked for something a little different, he listened and agreed.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Be honest with your concerns. Don't expect an immediate fix.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway has always been understanding and wants to help us make a baby. When he greeted us, I felt it was genuine. Sometimes I feel the nursing staff makes me feel like a number because they are just going through their normal protocol and rarely seems genuine or concerned.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
I did an injectable IUI. I used Letrozole, Menopur, Ganirelix, Pregynl, Estrace, and Endomentrin. After the normal three days of Menopur and Ganirelix, my follicles weren't as big as expected. I had two more days of each. My lining also wasn't a thick as he was wanting so I began Estrace (estrogen). I had a cyst that remained the same, but he said my bloodwork was still good and I ended up with two large follicles.
Describe your experience with your nurse at Fertility Institute of New Orleans.
The nursing staff seemed to just go through a routine like you were just another number. I did like that they call in the afternoon after speaking with the doctor and verified everything that was said after the monitoring visit. I feel like I didn't retain much so I'm glad they called. I just didn't like feeling like just another patient. During my consultation, I did meet an older nurse that was super warm, genuine, and compassionate. I loved her.
Describe your experience with Fertility Institute of New Orleans.
I'm a fan of FINOBR mainly because of the success rates. Dunaway listens to what you want and won't push anything that you don't want. I asked for an Endometrial Scratch for an IUI and he said he hadn't done it for an IUI but he was willing to. The clinic isn't open on Saturdays so if you need a monitoring appointment or IUI on the weekend, it'll be at the Metairie clinic.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
Detailed Semen Analysis= $265, Injectable Monitoring= $995 (bloodwork, ultrasounds), Insemination= $535
9
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
10
Age 37
1 Fertility Medications
PCOS
Latinx
Income $100K - $199K
Business Executive
6th of 6 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I’ve been battling infertility for over 10 years due to my PCOS. After 2 failed IVF’s and 1 failed IUI in the past 8 years, I came to Dr. Clisham empty handed (with basically no hope) only because my husband asked me to try again. Of course the doctor began checking my hubbys semen (to ensure that he was fertile enough). Then, I was examined from head to toes, and that included an HSG ...Just when we were about to start a cycle of Clomid and we were waiting for my period to come, I got the surprise of my life. My period never came down, so I took a pregnancy test 😊😊 which resulted in 💯% ➕➕➕‼️ I couldn’t believe that such a simple advice from Dr. Clisham was the key to our pregnancy. Thanks to him, today we have our precious little girl sent from heaven.
The nursing staff [at Fertility Institute of New Orleans] is very compassionate and respectful about one’s situation...That team is well equipped with people skills and with great communication...As a new patient you shall know that the waiting minimal in the waiting room. Also it is located in a very comfortable location, easy to get to and close parking spaces. Also, all exams are done right there at the office unless it’s an HSG...I’ve been battling infertility for over 10 years due to my PCOS. After 2 failed IVF’s and 1 failed IUI in the past 8 years, I came to Dr. Clisham empty handed (with basically no hope) only because my husband asked me to try again. Of course the doctor began checking my hubbys semen (to ensure that he was fertile enough). Then, I was examined from head to toes, and that included an HSG ...Just when we were about to start a cycle of Clomid and we were waiting for my period to come, I got the surprise of my life. My period never came down, so I took a pregnancy test 😊😊 which resulted in 💯% ➕➕➕‼️ I couldn’t believe that such a simple advice from Dr. Clisham was the key to our pregnancy. Thanks to him, today we have our precious little girl sent from heaven.
How was your experience with Paul Clisham at Fertility Institute of New Orleans?
Dr. Clisham saved our lives afters years of desperately trying to conceive. Infertility can be described as the saddest process that a couple goes through. Thanks to the Fertility Institute in Metairie, LA I have my daughter. The doctors patience and knowledge is indescribable. I was able to get pregnant within the first three months of my first visit to the doctor. As a patient I always felt valued, respected, and cared for. I wish I had gone to see him sooner.
What's one piece of advice would you give a prospective patient of Paul Clisham at Fertility Institute of New Orleans?
I would advise you to go see him ASAP, follow his instructions carefully. Also, take advantage of his messaging service which is fast and precise. Not all doctors take their time to have conatan contact si their patients.
During treatment, were you treated like a number or a human with Paul Clisham at Fertility Institute of New Orleans?
Words can not describe the comfort that Dr. Clisham made me feel always when asking him questions, when emailing him for information, and when he advised me on how to proceed. He was very prompt on answering all my desperate questions and all my extreme worries during the first 12 weeks of my pregnancy. Dr. Clisham always took his time without rushing to see the next patient after me. His smooth and caring personality made it easier for me through this hard process.
Describe the protocols Paul Clisham used in your cycles at Fertility Institute of New Orleans and their degree of success.
I’ve been battling infertility for over 10 years due to my PCOS. After 2 failed IVF’s and 1 failed IUI in the past 8 years, I came to Dr. Clisham empty handed (with basically no hope) only because my husband asked me to try again. Of course the doctor began checking my hubbys semen (to ensure that he was fertile enough). Then, I was examined from head to toes, and that included an HSG (exam where your Fallopian tubes are checked for blockage and scarring). Just when we were about to start a cycle of Clomid and we were waiting for my period to come, I got the surprise of my life. My period never came down, so I took a pregnancy test 😊😊 which resulted in 💯% ➕➕➕‼️ I couldn’t believe that such a simple advice from Dr. Clisham was the key to our pregnancy. Thanks to him, today we have our precious little girl sent from heaven.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff there is very compassionate and respectful about one’s situation. When my baby was 6 weeks old, I returned to the office without an appointment to present my baby. When the nurses saw me, they immediately recognized me and went crazy with my baby. That team is well equipped with people skills and with great communication .
Describe your experience with Fertility Institute of New Orleans.
As a new patient you shall know that the waiting minimal in the waiting room. Also it is located in a very comfortable location, easy to get to and close parking spaces. Also, all exams are done right there at the office unless it’s an HSG.
Describe the costs associated with your care under Paul Clisham at Fertility Institute of New Orleans.
I was covered by my health insurance provider.
Describe Paul Clisham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
While we did not get to talk about IVF and it’s process, I already knew from my own experience what risks and benefits that encountered.
10
Doctor
Paul Clisham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 33
1 IUI
Unexplained
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Lu is very straight forward, which I like. He talks to me and allows me to understand exactly what the steps will be. He also has a plan ready for the next round in case it is a negative. I like that he is always thinking ahead...I don’t want to be given false hope or led on. I definitely feel like Dr. Lu is doing everything he can to help me get pregnant without wasting my money or time!...We are at the stage of injectable stimulants, hcg trigger shot, and an IUI. No comments yet on it as it’s my first attempt with injectables.
We are at the stage of injectable stimulants, hcg trigger shot, and an IUI [with Fertility Institute of New Orleans]...The nursing staff is super helpful. Due to my crazy work schedule they are always really flexible with helping me make my appointments...An IUI with injectables they said I’d going to cost me around $3000...A strength the clinic has is that it is easy to get to in our area. Another strength is that the appointments work well with my schedule. They have support groups that they host every now and then, which is a bonus. A weakness is you end up having to leave voicemails for the nurse and it seems sometimes it takes them a while to call you back.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
I feel like Dr. Lu is very professional and to the point. I am in the medical field and I just want to know the facts. I really like that he doesn’t sugar coat anything because not all news is goos news. I don’t want to be given false hope or led on. I definitely feel like Dr. Lu is doing everything he can to help me get pregnant without wasting my money or time!
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Go in with an open mind. He does stutter a little bit and talks in circles it seems but he is just trying to get his point across.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr Lu is very straight forward, which I like. He talks to me and allows me to understand exactly what the steps will be. He also has a plan ready for the next round in case it is a negative. I like that he is always thinking ahead.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
We are at the stage of injectable stimulants, hcg trigger shot, and an IUI. No comments yet on it as it’s my first attempt with injectables.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff is super helpful. Due to my crazy work schedule they are always really flexible with helping me make my appointments.
Describe your experience with Fertility Institute of New Orleans.
A strength the clinic has is that it is easy to get to in our area. Another strength is that the appointments work well with my schedule. They have support groups that they host every now and then, which is a bonus. A weakness is you end up having to leave voicemails for the nurse and it seems sometimes it takes them a while to call you back.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
An IUI with injectables they said I’d going to cost me around $3000.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
N/A
8
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
9
NPS
9
Age 39
1 IVF
Unexplained
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Unsuccessful
I truly believe [Dr. Herber Dunaway] wants to help each and every patient to get pregnant. He has a kind and warm spirit and is detailed and willing to give answers to all questions. I really wanted to have a follow-up call, but I haven't yet received one. I'm not sure if it's customary for their office to give one...I went through the InvoCell procedure. There were blood tests, ultrasounds, and low-dose hormone meds, etc...Ask everything you want to ask and bring something to write it down with/on.
They are very fast, efficient, and clean [at Fertility Institute of New Orleans]. The nurse who draws blood is amazing. I had some timely call-back issues in the beginning, but that seemed to work out toward the end of my treatment. I felt pressed/rushed through the process at times, and that gave me anxiety...I felt that the bedside manner of the nurses with whom I dealt with during the egg retrieval was amazing versus the bedside manner of the nurse I dealt with for the preliminary testing phase.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
I truly believe Dr. Dunaway wants to help each and every patient to get pregnant. He has a kind and warm spirit and is detailed and willing to give answers to all questions. I really wanted to have a follow-up call, but I haven't yet received one. I'm not sure if it's customary for their office to give one.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Ask everything you want to ask and bring something to write it down with/on.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I felt that the bedside manner of the nurses with whom I dealt with during the egg retrieval was amazing versus the bedside manner of the nurse I dealt with for the preliminary testing phase.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
I went through the InvoCell procedure. There were blood tests, ultrasounds, and low-dose hormone meds, etc.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: I saw Jackie and Simone/Holly.)
I felt a bit rushed in dealing with Jackie.
Describe your experience with Fertility Institute of New Orleans.
They are very fast, efficient, and clean. The nurse who draws blood is amazing. I had some timely call-back issues in the beginning, but that seemed to work out toward the end of my treatment. I felt pressed/rushed through the process at times, and that gave me anxiety.
What specific things went wrong at Fertility Institute of New Orleans?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Institute of New Orleans.
I was told before my retrieval and Invocell implantation that my husband did not need to be present with his sample, but that I could bring it within an hour of collection from home, which worked out because my husband really needed to work that day. Upon examination, I was told that he really should've been there for another sample. I was instantly devastated and lost hope.
9
Doctor
Heber Dunaway
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 31 - 32
1 IUI
Other
Other
Income $50K - $99K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt he was candid yet sympathetic... We have not yet been successful but I have been very pleased with Dr. Dunaway. He is to the point yet sympathetic. He immediately diagnosed me with a pituitary tumor, which my gyno had overlooked.... Once I was cleared we started Letrozol plus trigger shots and IUI. I had cysts both times so I was put on birth control for 2 weeks to suppress growth before Letrozol was started.
I have been very pleased. They [Fertility Institute of New Orleans - Nursing Staff] answer all my questions and have helped in every way possible.... $895 cycle fee for Letrozol, does not include cost of medication, $575 for IUI, plus cost for additional ultrasounds of bloodwork needed outside of the cycle....With me, due to having cysts, I needed additional blood work and ultrasounds that we’re not included in my cycle fee so that was a bit upsetting but it is what it is.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
We have not yet been successful but I have been very pleased with Dr. Dunaway. He is to the point yet sympathetic. He immediately diagnosed me with a pituitary tumor, which my gyno had overlooked. We are on my second round of Letrozol plus IUI now.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I felt he was candid yet sympathetic
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
Diagnosed with a pituitary tumor, went to see eye dr., endocrinologist, and neurosurgeon to ensure i didn’t currently need the tumor removed. Once I was cleared we started Letrozol plus trigger shots and IUI. I had cysts both times so I was put on birth control for 2 weeks to suppress growth before Letrozol was started.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
I have been very pleased. They answer all my questions and have helped in every way possible.
Describe your experience with Fertility Institute of New Orleans.
I would just say that it always ends up costing more than you originally expect. With me, due to having cysts, I needed additional blood work and ultrasounds that we’re not included in my cycle fee so that was a bit upsetting but it is what it is.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
$895 cycle fee for Letrozol, does not include cost of medication, $575 for IUI, plus cost for additional ultrasounds of bloodwork needed outside of the cycle.
9
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 32 - 34
2 IVF
Other
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Peter Lu] became a friend in the end. We built a relationship with him over time! He’s a very kind smart man. He always answered every question we had and also called back hisself in weekends if I had a question! He made every part of the process smooth and comfortable as possible.... Peter lu took his time with us on any question we had. He was very personable!
I never had a problem with anything at this facility [Fertility Institute of NO-Mandeville]. If I had any questions regarding billing, medicine, appointments someone always answered. Every staff member did their part of the job to the fullest ..... She [the nurse] answered any medicine questions and always called back... He became a friend in the end. We built a relationship with him over time! He’s a very kind smart man. He always answered every question we had and also called back hisself in weekends if I had a question! He made every part of the process smooth and comfortable as possible.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He became a friend in the end. We built a relationship with him over time! He’s a very kind smart man. He always answered every question we had and also called back hisself in weekends if I had a question! He made every part of the process smooth and comfortable as possible. I will always recommend him to any lady struggling to have a child. I have had friends go to him and they also love him just a small much. In the near future with our other frozen embryos we will only use him to transfer our babys.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
he’s a great doctor don’t be scared to ask questions
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Peter lu took his time with us on any question we had. He was very personable!
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
Ivf protocol
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Lisa )
She answered any medicine questions and always called back
Describe your experience with Fertility Institute of New Orleans.
I never had a problem with anything at this facility. If I had any questions regarding billing, medicine, appointments someone always answered. Every staff member did their part of the job to the fullest .
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
Each process was different b In cost
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He always says one healthy pregnancy at a time
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
9
Age 37
1 IVF
Ashkenazi Jewish
Income $100K - $199K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Belinda Sissy Sartor] put me on vitamin d immediately and low dose aspirin prior to the egg retrieval. After the egg retrieval, we did an ERA test (since I had 2 miscarriages and 1 chemical pregnancy previously). The test added 1 more day of PIO before transfer. Before transfer, she had me take estrace pills vaginally 3 times a day, and I used 4 estradiol patches twice a week. I took 2 ml of PIO from the week before the transfer until I began weaning at 9 weeks pregnant...She was very candid with us on our chances of success after having 1 live birth, 2 miscarriages and 1 chemical pregnancy over the past 3 years. She gave it 40% and did not sugar coat. After we became pregnant, she became friendlier.
FINO is an efficient, innovative and well oiled machine...There wasn't as much warmth and hand holding at FINO...She [Dr. Belinda Sissy Sartor] put me on vitamin d immediately and low dose aspirin prior to the egg retrieval. After the egg retrieval, we did an ERA test (since I had 2 miscarriages and 1 chemical pregnancy previously). The test added 1 more day of PIO before transfer. Before transfer, she had me take estrace pills vaginally 3 times a day, and I used 4 estradiol patches twice a week. I took 2 ml of PIO from the week before the transfer until I began weaning at 9 weeks pregnant...She was very candid with us on our chances of success after having 1 live birth, 2 miscarriages and 1 chemical pregnancy over the past 3 years. She gave it 40% and did not sugar coat. After we became pregnant, she became friendlier.
How was your experience with Belinda "Sissy" Sartor at Fertility Institute of New Orleans?
She was very candid with us on our chances of success after having 1 live birth, 2 miscarriages and 1 chemical pregnancy over the past 3 years. She gave it 40% and did not sugar coat. After we became pregnant, she became friendlier.
What's one piece of advice would you give a prospective patient of Belinda "Sissy" Sartor at Fertility Institute of New Orleans?
She tells you like it is.
During treatment, were you treated like a number or a human with Belinda "Sissy" Sartor at Fertility Institute of New Orleans?
There wasn't as much warmth and hand holding at FINO as there was at Audubon, but it was efficiently run.
Describe the protocols Belinda "Sissy" Sartor used in your cycles at Fertility Institute of New Orleans and their degree of success.
She put me on vitamin d immediately and low dose aspirin prior to the egg retrieval. After the egg retrieval, we did an ERA test (since I had 2 miscarriages and 1 chemical pregnancy previously). The test added 1 more day of PIO before transfer. Before transfer, she had me take estrace pills vaginally 3 times a day, and I used 4 estradiol patches twice a week. I took 2 ml of PIO from the week before the transfer until I began weaning at 9 weeks pregnant.
Describe your experience with Fertility Institute of New Orleans.
FINO is an efficient, innovative and well oiled machine. It is not a warm and caring environment like Audubon is, but I am very happy with the results. I would highly recommend both clinics. Definitely get a 2nd opinion if you have tried and failed and want another set of eyes looking at your case.
9
Doctor
Belinda "Sissy" Sartor
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2020, Consult
NPS
8
NPS
9
Age 41
Black or African-American
Income $0 - $49K
Entrepreneur
2nd of 3 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He provided great resources on alternatives to conception. His knowledge about latest technology and research was evident. Dr. Huber understood my views about IVF as a Catholic and mentioned why this choice is an option...[eSET approach] He was brief but indicated 2 single embryo transfers...I had a Virtual Visit for shy of 1 hour.
Due to COVID-19 I only interacted with [Fertility Institute of NO] nurses via phone and email. They responded quick to my request for medical records...The cost was over 10k...During COVID-19 the clinic used time wisely to accept new patients. A Fertility Assessment was unable to be completed due to clinic shutdown. The clinic was unable to schedule appointments on-site due to COVID-19.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
He provided great resources on alternatives to conception. His knowledge about latest technology and research was evident. Dr. Huber understood my views about IVF as a Catholic and mentioned why this choice is an option.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Don't leave your consult visit without resources.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I had a Virtual Visit for shy of 1 hour.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
N/A
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Susie)
Due to COVID-19 I only interacted with nurses via phone and email. They responded quick to my request for medical records.
Describe your experience with Fertility Institute of New Orleans.
During COVID-19 the clinic used time wisely to accept new patients. A Fertility Assessment was unable to be completed due to clinic shutdown. The clinic was unable to schedule appointments on-site due to COVID-19.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
The cost was over 10k.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He was brief but indicated 2 single embryo transfers.
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
9
NPS
9
Age 32 - 35
2 IVF
2 Egg Freezing
Anovulation
PCOS
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After our first failed transfer, Dr. Dunaway adjusted course for our next IVF cycle and paid close attention to my treatment. I overly responded to the meds and for our second cycle he was very cautious and lowered my dosage and monitored closely. ... For our first transfer we were allowed to transfer 2 but for this round he is saying we can only transfer 1 embryo. ...
The clinic [Fertility Institute of New Orleans] is well run. For early morning labs they run efficiently and get you in and out. ... Friendly staff who work to check in with you and have a conversation. ... They are accommodating with schedules as needed, which is nice. ... The nurses are very understanding and listen to the questions I have. ... Medicines, consult, ultrasound/labs, scratch, hsg and actual IVF retrieval and travsfer
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
After our first failed transfer, Dr. Dunaway adjusted course for our next IVF cycle and paid close attention to my treatment. I overly responded to the meds and for our second cycle he was very cautious and lowered my dosage and monitored closely.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
The nurses are very understanding and listen to the questions I have.
Describe your experience with Fertility Institute of New Orleans.
The clinic is well run. For early morning labs they run efficiently and get you in and out. They are accommodating with schedules as needed, which is nice. Friendly staff who work to check in with you and have a conversation.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
Medicines, consult, ultrasound/labs, scratch, hsg and actual IVF retrieval and travsfer
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
For our first transfer we were allowed to transfer 2 but for this round he is saying we can only transfer 1 embryo.
9
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5