Fertility Institute of New Orleans

9 doctors work here

Rated 8.6
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.6
70% strongly recommend
134 reviews
Operations
9
9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
811
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Baton Rouge
8585 Picardy Ave
Baton Rouge, LA 70809
(225) 726-2031
Mandeville
800 N Causeway Blvd
Mandeville, LA 70448
(985) 892-7621
Metairie
4770 S I-10 Service Rd W
Metairie, LA 70001
(504) 454-2165
New Orleans
3525 Prytania St
New Orleans, LA 70115
(504) 454-2165
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94 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 39 - 40
2 IUI
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Operations
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. clisham is very attentive. He performs all his own procedures and is present every step of the way. He calls me personally with all lab reports and takes the time to explain every step of the way and answer any questions. He is patient, kind, thoughtful and genuinely cares about his patients...He has discussed with my husband and I that should we move forward with IVF he will only transfer 1 embryo at a time but that the payment for the procedure covers two transfers in case the first is not successful
Approx 1700 per cycle and then there are additional charges for meds etc...It’s extremely cold in the [FINO] clinic. Bring a sweater, socks…etc to stay warm while in the waiting room and during your procedure. Parking is often difficult and the lot is often full. Arrive early for your appointment...They are all very kind, friendly, and thoughtful
How was your experience with Paul Clisham at Fertility Institute of New Orleans?
Dr. Clisham is fantastic. He is great at explaining the process, educating his patients, and answering any and all questions. He is present for and performs all procedures himself for his patients. I saw him for every visit I had with him. He personally called my husband and I to explain every lab result. He has a hands on approach that makes his patients feel like people not numbers.
What's one piece of advice would you give a prospective patient of Paul Clisham at Fertility Institute of New Orleans?
Be ready for the truth
During treatment, were you treated like a number or a human with Paul Clisham at Fertility Institute of New Orleans?
Dr. clisham is very attentive. He performs all his own procedures and is present every step of the way. He calls me personally with all lab reports and takes the time to explain every step of the way and answer any questions. He is patient, kind, thoughtful and genuinely cares about his patients
Describe the protocols Paul Clisham used in your cycles at Fertility Institute of New Orleans and their degree of success.
I had a history of OHSS and he was very thoughtful with my treatment to ensure that I did not experience OHSS that resulted in miscarriage again. While in treatment, he checked on me frequently and had a very hands on approach to ensure he was getting the desired results
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
They are all very kind, friendly, and thoughtful
Describe your experience with Fertility Institute of New Orleans.
It’s extremely cold in the clinic. Bring a sweater, socks…etc to stay warm while in the waiting room and during your procedure. Parking is often difficult and the lot is often full. Arrive early for your appointment.
Describe the costs associated with your care under Paul Clisham at Fertility Institute of New Orleans.
Approx 1700 per cycle and then there are additional charges for meds etc.
Describe Paul Clisham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He has discussed with my husband and I that should we move forward with IVF he will only transfer 1 embryo at a time but that the payment for the procedure covers two transfers in case the first is not successful
What specific things went wrong at Fertility Institute of New Orleans?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Institute of New Orleans.
On one or two occasions I have had to call back and follow up on results when the nurses have failed to do so or have not returned my calls. But these instances are very few.
10
Doctor
Paul Clisham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
7 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Huber and his staff make it a point to know each of their patients...I've done (4) IUIs with Dr. Huber. We tweaked the meds for each cycle to help give us the best chance with the next one. After our first failed FET, he suggested testing that would help us get it right the next time. We never felt pressured to do anything. In fact, we felt relieved he was such a supporter of our decisions....
I love everything about the clinic [Fertility Institute of New Orleans] except for the patient portal. It's not the most user-friendly platform. There is an app you can download but that seems worse than the website. It's not terrible and gets the job done. It's just not the best...all the nurses in the clinic are amazing. They share the same sentiment as Dr. Huber and make us feel like family. They want to know how our weekend was or what we have planned next. It's never just strictly business. they want to know and help us as people...
How was your experience with Warren “Jay” Huber III at Fertility Institute of New Orleans?
Dr. Huber genuinely cares for his patients. He wants to get to know you as a person, not just another number. He cheers in our successes and he cries in our heartaches. He has a way of explaining each step so that we understanding what's happening. We never feel rushed or forgotten while in his care.
What's one piece of advice would you give a prospective patient of Warren “Jay” Huber III at Fertility Institute of New Orleans?
Don't be afraid to tell him you don't understand. He started explaining things to us in football terms because that what we understood. He wants to make sure you are always comfortable with whatever decision is being made. You cannot go wrong with him.
During treatment, were you treated like a number or a human with Warren “Jay” Huber III at Fertility Institute of New Orleans?
Dr. Huber and his staff make it a point to know each of their patients. He remembers candid conversations we held from previous visits. He's genuinely concerned with our well-being. Our heartaches are his heartaches. He makes us feel seen and understood in a journey that is less than ideal.
Describe the protocols Warren “Jay” Huber III used in your cycles at Fertility Institute of New Orleans and their degree of success.
I've done (4) IUIs with Dr. Huber. We tweaked the meds for each cycle to help give us the best chance with the next one. After our first failed FET, he suggested testing that would help us get it right the next time. We never felt pressured to do anything. In fact, we felt relieved he was such a supporter of our decisions.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Alyssa)
I talk to Alyssa the most, but all the nurses in the clinic are amazing. They share the same sentiment as Dr. Huber and make us feel like family. They want to know how our weekend was or what we have planned next. It's never just strictly business. they want to know and help us as people.
Describe your experience with Fertility Institute of New Orleans.
I love everything about the clinic except for the patient portal. It's not the most user-friendly platform. There is an app you can download but that seems worse than the website. It's not terrible and gets the job done. It's just not the best.
Describe the costs associated with your care under Warren “Jay” Huber III at Fertility Institute of New Orleans.
I've been in treatment with Dr. Huber for almost a year and a half. The costs depend on the procedures/protocols of each cycle.
10
Doctor
Warren “Jay” Huber III
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 30
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Doctor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[he] is an extremely knowledgable fertility physician...We have had recurrent miscarriages. Dr. Dunaway has provided a full workup with blood testing and ultrasounds to get to the bottom of the cause...His bedside manner and his ability to help my husband and I understand our medical problems are his best qualities. He listens to our questions and answers with compassion and clarity. We always leave our appointments with a clear plan for the future and we leave feeling hopeful, which is very hard to do when you're dealing with the personal battle of infertility.
All of the [FINO] nursing staff is wonderful. They are kind and compassionate. They answer my questions clearly and quickly. I feel better heard and cared for by them...The clinic is clean and feels very comfortable and private. The ultrasound and lab is within the same vicinity so there's no waiting in multiple waiting rooms. The nursing staff and front desk personnel are so professional, personable and helpful.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway is an extremely knowledgable fertility physician. But, this is not my favorite thing about him. His bedside manner and his ability to help my husband and I understand our medical problems are his best qualities. He listens to our questions and answers with compassion and clarity. We always leave our appointments with a clear plan for the future and we leave feeling hopeful, which is very hard to do when you're dealing with the personal battle of infertility.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Bring your questions and your concerns and be prepared for Dr. Dunaway to answer and listen intently. He will be able to provide you with a clear plan going forward and make you feel cared for and comfortable
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway and his staff see patients with infertility all day, every day. Yet, every time I interact with them, they make me feel like my problems are of utmost importance and they work to make me feel listened to and cared for. I can't thank them enough for the compassion they've shown me.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
We have had recurrent miscarriages. Dr. Dunaway has provided a full workup with blood testing and ultrasounds to get to the bottom of the cause. Although there has been no cause discovered yet, we are continuing to try to conceive. He has provided a clear plan going forward including progesterone supplementation, and, if miscarriage should happen again, d&c with genetic testing. Should genetic testing be abnormal, we plan to do IVF and feel comfortable with him leading us through that.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
All of the nursing staff is wonderful. They are kind and compassionate. They answer my questions clearly and quickly. I feel better heard and cared for by them
Describe your experience with Fertility Institute of New Orleans.
The clinic is great, from the physical building, to the people that work in it. The clinic is clean and feels very comfortable and private. The ultrasound and lab is within the same vicinity so there's no waiting in multiple waiting rooms. The nursing staff and front desk personnel are so professional, personable and helpful.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
Affordable
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2021 - 2022, Unsuccessful
NPS
7
NPS
10
Age 34 - 35
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Consultant
1st of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr Lu is a great doctor - His end goal is getting you pregnant by means of treatment with the best odds, but this sometimes made me feel pressured into treatment I wasn’t prepared for. I feel jumping into IVF isn’t the right next step for me until we figure out why I keep losing pregnancies...very forthcoming with information. He uses a lot of statistics in his approach...
They [Fertility Institute of New Orleans] are extremely easy to get an appointment with. I was very pleasantly surprised to get an appointment as quickly as I did. They have ultrasound and labs on-site to make every appointment extremely easy. They are also very quick to report results from testing....The nursing staff is so wonderful at FINO. They are extremely compassionate and make sure every question is answered at each visit.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr Lu is a great doctor - His end goal is getting you pregnant by means of treatment with the best odds, but this sometimes made me feel pressured into treatment I wasn’t prepared for. I feel jumping into IVF isn’t the right next step for me until we figure out why I keep losing pregnancies.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Dr Lu is a wonderful doctor for anyone with “traditional” fertility issues such as low AMH, male factor infertility, etc. He was hesitant to look into newer research for recurrent loss in my case. If you want to try experimental/newer treatment perhaps a different doctor might be the way to go.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr Lu was very forthcoming with information. He uses a lot of statistics in his approach.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
I did 2 cycles of Letrozole (2.5mg) with timed intercourse and oral progesterone supplements. The first was not successful but the second resulted in a positive pregnancy test but ended in an early loss. For the third cycle, we used Follistim injections, timed intercourse and progesterone suppositories. That cycle resulted in a positive pregnancy test but again an early loss.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff is so wonderful at FINO. They are extremely compassionate and make sure every question is answered at each visit. I loved 2 nurses - Paige and Wendy, but really every single one was great.
Describe your experience with Fertility Institute of New Orleans.
I have been so happy with the care of FINO as a whole. They are extremely easy to get an appointment with. I was very pleasantly surprised to get an appointment as quickly as I did. They have ultrasound and labs on-site to make every appointment extremely easy. They are also very quick to report results from testing which is so nice considering the stress you are already feeling going through this process.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
I have no fertility coverage - medicated cycles with oral medications were $900 + the cost of meds paid upfront at the cycle start and medicated cycles with injectable meds were $1395 + the cost of meds paid upfront. Additional testing is not included in those costs - Karyotyping was an additional $500 for my husband and I and an ERA with monitoring was $1500.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
N/A
7
Doctor
Peter Lu
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
10
NPS
10
Age 29 - 30
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
After meeting with Dr. Lu for the first time, my husband and I felt immediately at home. Our first consultation with him lasted for over an hour. Dr. Lu explained everything in great detail and never once made us feel rushed...made sure we felt comfortable before leaving his office...is a numbers guy. From the moment we stepped into his office he had a very detailed plan of how our second round of IVF would go. Dr. Lu sat my husband and I down for over an hour and explained in great detail every step he would take and every change he would make to our treatment plan. Dr. Lu reminded me repeatedly that he had my best inte
Mrs. Mary [nurse at Fertility Institute of New Orleans] has been absolutely wonderful. She replies to my emails and calls in a timely matter and covered in great detail everything we needed to know about our upcoming IVF cycle...The totally cost of a complete IVF cycle with FINO is a little more expense than our previous clinic. Our previous clinic cost roughly $16k whereas FINO will run us around $21K...Short waiting times, excellent communication between staff and patients, and a warm, welcoming environment. We are very happy to be a part of FINO.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is a numbers guy. From the moment we stepped into his office he had a very detailed plan of how our second round of IVF would go. Dr. Lu sat my husband and I down for over an hour and explained in great detail every step he would take and every change he would make to our treatment plan. Dr. Lu reminded me repeatedly that he had my best interest in heart and that the recommendations he gave to me he would also give to his family member.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Write everything down before going to your appointment. Dr. Lu will cover any questions you have while also providing statistics. Just make sure you remember everything you wanted to ask.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
After meeting with Dr. Lu for the first time, my husband and I felt immediately at home. Our first consultation with him lasted for over an hour. Dr. Lu explained everything in great detail and never once made us feel rushed. Dr. Lu answered every question in great detail and made sure we felt comfortable before leaving his office.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
Unfortunately, due to COVID-19, we were unable to move forward with our second IVF cycle. Our first IVF cycle in 2019 resulted in 2 PGS normal embryos from a different clinic. Our first FET resulted in a miscarriage at 6 weeks and the second was a failed implantation. Dr. Lu went over a different strategy and medication protocol he would like to try when we are able to continue with our next IVF cycle.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mary)
Mrs. Mary has been absolutely wonderful. She replies to my emails and calls in a timely matter and covered in great detail everything we needed to know about our upcoming IVF cycle.
Describe your experience with Fertility Institute of New Orleans.
I have not had any issues with our new clinic at all. Short waiting times, excellent communication between staff and patients, and a warm, welcoming environment. We are very happy to be a part of FINO.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
The totally cost of a complete IVF cycle with FINO is a little more expense than our previous clinic. Our previous clinic cost roughly $16k whereas FINO will run us around $21K.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Dr. Lu strong believes in single embryo transfers and we have no objection to that.
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 24 - 25
2 IUI
PCOS
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr.Lu made the process as painless as possible. He always explained everything in detail including the risks and the chances of success...the first thing I did with him was IUI twice with injections including gonal-f, cetrotide, and trigger shot. I did not have success with either, but my body did respond more positively with the second round of IUI...
If I asked questions, they [nurse of Fertility Institute of New Orleans] would always answer them, but sometimes I felt like they could’ve explained things a little better...Overall everyone at the clinic is very nice...It was about $1100 per IUI cycle for monitoring $525 per IUI The HSG was about $800 Initial consult was about $100-$200 They charge you 2.5% service fee for using credit cards which sucks when that’s the only way you can afford to do fertility treatments
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr.Lu made the process as painless as possible. He always explained everything in detail including the risks and the chances of success. I do wish I could have seen him more than just at the initial visit and the IUI day.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Be patient. Be open minded.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
I felt like a human because he took the time to talk about my treatment plan and options. He always broke down everything in terms I could understand. I never felt rushed when talking to him. He genuinely wants to see his patients have success.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
I did clomid with my obgyn before meeting with Dr.Lu so the first thing I did with him was IUI twice with injections including gonal-f, cetrotide, and trigger shot. I did not have success with either, but my body did respond more positively with the second round of IUI. He diagnosed me with moderate PCOS. I have not been able to do a third cycle of IUI due to COVID-19 but plan to when the clinic reopens.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nurses will helpful. Sometimes I felt rushed and wanted more clarification. If I asked questions, they would always answer them, but sometimes I felt like they could’ve explained things a little better. They were always kind though.
Describe your experience with Fertility Institute of New Orleans.
Overall everyone at the clinic is very nice. Holly who always did my ultrasounds was amazing and super sweet. She remembered details about you and made the process as painless as possible. I always appreciated her compassion. The ladies who work the front desk area are also wonderful. They remembered me personally and were always nice.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
It was about $1100 per IUI cycle for monitoring $525 per IUI The HSG was about $800 Initial consult was about $100-$200 They charge you 2.5% service fee for using credit cards which sucks when that’s the only way you can afford to do fertility treatments
What specific things went wrong at Fertility Institute of New Orleans?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Fertility Institute of New Orleans.
A couple days before my IUI I met with my nurse as usual and told her I needed a prescription of progesterone called in for my IUI day. She said she would get it taken care. I called my pharmacy the day before my IUI and they said they never received it. I was able to get a prescription on the day of my IUI though so it wasn’t a big deal.
9
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 24 - 25
1 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
he [Dr.Heber Dunaway] really listened to my concerns and my dreams of a family...He work hard to find what treatment would best fit me and explained why. He put me on a course to better my overall health help me start my journey...The treatment that Dr. Dunaway was going to start me on before an unfortunate set back with finances and the pandemic was for me to begging injections of hormones to have my body ovulate
[nurses of Fertility Institute of NO were] Compassionate but not thorough... All testing and consults were very private and I felt comfortable speaking with all the staff...My insurance did cover the consult but all treatment will be out of pocket and cost anywhere from $4000 to $8000 or more depending on my bodies response...[new patient advise] Know all of your history, medications, treatments, and results of all testing
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway pulled me out of a dark hole after I was taken advantage of by another “fertility specialist”. I felt like I was going backwards and he really listened to my concerns and my dreams of a family! He work hard to find what treatment would best fit me and explained why. He put me on a course to better my overall health help me start my journey to a family and I am grateful I can’t wait to see where this will take my family!!
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Know all of your history, medications, treatments, and results of all testing
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I felt like a human because my treatment isn’t just to help me get pregnant or start a family it was to get me healthy as well.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
The treatment that Dr. Dunaway was going to start me on before an unfortunate set back with finances and the pandemic was for me to begging injections of hormones to have my body ovulate and the timed intercourse.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
Compassionate but not thorough.
Describe your experience with Fertility Institute of New Orleans.
It was very welcoming environment I never felt uneasy or uncomfortable! All testing and consults were very private and I felt comfortable speaking with all the staff! It was easy to get to and no waiting with a ton of people all staring at you. It was a very calming environment.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
Most fertility is not cover by your insurance because it is considered “elective” which is a whole other problem. My insurance did cover the consult but all treatment will be out of pocket and cost anywhere from $4000 to $8000 or more depending on my bodies response.
What specific things went wrong at Fertility Institute of New Orleans?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Institute of New Orleans.
There was a time that information about my upcoming treatment was given with the wrong medication information.
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
9
NPS
10
Age 41 - 44
2 IUI
Male Factor
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Dunaway was very caring and knowledgeable...He gives you facts about whether you will be able to conceive or not...Our first IUI included letrazol and pregnyl. The second IUI included letrazol, pregnyl, and injectables...Both treatments were used to help me produce quality eggs. The last treatment with injectables were used to make me produce multiple eggs..
[nurse of Fertility Institute of New Orleans] She answered all of my questions throughout the process...Parking is near the building. Everyone in the office is friendly. If you have a lab appointment for bloodwork and/or and ultrasound and you need to get out quickly, make sure you are there for 7am to be the first patient for 730 am...The first iui procedure was about $1400. The second iui was a little more expensive because I used injectables and had to be monitored more often
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway has been my doctor for years. He’s knowledgeable and easy to talk to. He gives you facts about whether you will be able to conceive or not. I appreciated his honesty. Although we didn’t conceive, I was happy to go through the process with this doctor.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Make sure to come with all of your questions prepared.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway was very caring and knowledgeable.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
Our first IUI included letrazol and pregnyl. The second IUI included letrazol, pregnyl, and injectables. Due to our age, Dr. Dunaway said he would do two IUI treatments but thought we should go straight to IVF because we would have a better chance. Both treatments were used to help me produce quality eggs. The last treatment with injectables were used to make me produce multiple eggs. Neither of the IUIs produced a pregnancy.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Kallen )
Kallen is very sweet and compassionate. She answered all of my questions throughout the process.
Describe your experience with Fertility Institute of New Orleans.
The clinic is clean and easily accessible. Parking is near the building. Everyone in the office is friendly. If you have a lab appointment for bloodwork and/or and ultrasound and you need to get out quickly, make sure you are there for 7am to be the first patient for 730 am.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
The first iui procedure was about $1400. The second iui was a little more expensive because I used injectables and had to be monitored more often. That procedure altogether was about $1600.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
During my last IUI, one of my eggs was 18. Not very big but we continued with the IUI a few days later. I wish it was a larger size before my IUI. I don’t know if this is the reason I didn’t conceive or if it wasn’t my time to get pregnant.
9
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 32
1 IVF
PCOS
Poor Egg Quality
Immunological
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Dunaway made me feel seen, he knew my name, he knew my case, he cared...He is well educated and keeps me up to date on current literature regarding fertility treatments, etc...He recognized the risk for the mother with multiple transfers, but also understood that multiple embryo transfers may allow women to reach success earlier on...first RI doctor to actually come into the ultrasound room with me to see for himself what was going on...He sees what affects your body and adjusts accordingly
Savannah [at Fertility Institute of New Orleans] is the best IVF nurse. She is kind, sweet, genuine, compassionate...She was excited when I got pregnant, and mourned my losses when I lost my babies due to a blood disorder...approximately $25,000 give or take... I wish there was a scheduled appointment, because I never knew when I would be out and back to work...the bills were somewhat vague, I would have rather them show exactly what each cost was for
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway is the best RI I've seen. I saw another doctor but felt like just a "number." Dr. Dunaway made me feel seen, he knew my name, he knew my case, he cared. He was always kind, patient with me and my lists of questions. He is well educated and keeps me up to date on current literature regarding fertility treatments, etc. He was the first RI doctor to actually come into the ultrasound room with me to see for himself what was going on. He always explained everything to me and I totally appreciate that as a healthcare professional myself. Knowledge is gain.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
I would tell them to do their own research themselves. Don't just say "OK" and do it. Know what medications are for and how they might affect your body. I wish I would have known to start my IVF vitamin protocol 3 months prior to retrieval. I have a feeling I would have had better quality eggs and more of them. Also, realize how integral nutrition is to the success of your eggs. They don't really talk about nutrition at FI - BR. I have PCOS, and nutrition affects EVERYTHING. So, know your body. Research other ways to improve your chances of succeeding with retrieval and transfers. Ask him questions, don't be afraid to. He will answer every single one with humility and patience :).
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
He is kind, compassionate, looks you in the eye. Smiles. Is like a grandfatherly-type. Genuinely wants you to succeed. He knew my name. He took time to answer my many questions.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
I just know that I had issues with dosages because I naturally have high estrogen levels. Dr. Dunaway had to adjust my medication to prevent me from having OHSS for egg retrieval. I think I still had a mild case, but he adjusted it accordingly and compared to others, I think I faired out okay. He sees what affects your body and adjusts accordingly, he doesn't just have a "one protocol fits all" mentality, which I certainly respect.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Savannah)
Savannah is the best IVF nurse. She is kind, sweet, genuine, compassionate and fits right in with Dr. Dunaway's staff and his own personality. She was patient with me either on the phone or in person and answered my many questions as well. She was excited when I got pregnant, and mourned my losses when I lost my babies due to a blood disorder. She feels like your friend. I have nothing but praise for her.
Describe your experience with Fertility Institute of New Orleans.
Strengths: Cleanliness, privacy, welcoming layout, kind staff, friendly staff. Weakness: The only thing I would have liked would have been to have more education on medication application. Also, the bills were somewhat vague, I would have rather them show exactly what each cost was for.
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.
Somedays you could get there 30 minutes prior to doors opening and it wouldn't have been necessary because no one was there. Other days, you'd get there 30 minutes earlier and 10 people were already in line and you would wait much longer. Sometimes I wish there was a scheduled appointment, because I never knew when I would be out and back to work. It was hard to tell my boss when I would be back. However, once you got back, everything was fairly quick and you got out fairly quickly.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
approximately $25,000 give or take.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He educated me on the new law that was passed to limit multiple transfers and why they put the law into place. However, he was neither against it nor for it. He recognized the risk for the mother with multiple transfers, but also understood that multiple embryo transfers may allow women to reach success earlier on than having to undergo each transfer separately.
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 33
2 Fertility Medications
PCOS
Latinx
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Huber's bedside manner is really what sold me. I was filled with anticipation and nervousness on my way to my initial consultation and all those fears were put to ease once my husband and I met him. He spent an hour with us going through what he anticipated our process would entail based on my past medical history, why he thought certain routes would work best for me based on his experience along with current studies and research that supported his reasoning.
The [Fertility Institute of NO] appointments were easy to schedule, I never waited long to be seen. Everything was handled very professionally with kindness...The nursing staff was great and kind throughout the whole process and I felt like I had my own personal cheering squad supporting me in becoming pregnant...She [finance dept] was very kind and as far as costs, everything went through my insurance and anything out of pocket I paid for
How was your experience with Warren “Jay” Huber III at Fertility Institute of New Orleans?
Dr. Huber's bedside manner is really what sold me. I was filled with anticipation and nervousness on my way to my initial consultation and all those fears were put to ease once my husband and I met him. He spent an hour with us going through what he anticipated our process would entail based on my past medical history, why he thought certain routes would work best for me based on his experience along with current studies and research that supported his reasoning. Once I started became a regular patient, I would see him pretty frequently either for ultrasounds, procedures or to go over my latest test results, etc. Each time all my questions were answered and any test results were explained thoroughly and I never felt rushed. Even when I would call the office to answer a question either he or a nurse would call me back quickly but no later than the end of day. In addition, once I became pregnant and was cleared to leave and continue my prenatal care with my obgyn a big part of me wish I could have stayed his patient throughout my pregancy because that's how much I appreciated his patience and understanding throughout the entire fertility process.
What's one piece of advice would you give a prospective patient of Warren “Jay” Huber III at Fertility Institute of New Orleans?
I understand the fear of going to see a fertility specialist because it's not an easy decision, but all I can say is don't wait any longer because I can assure you Dr. Huber will put all your fears at ease and really take the time to get to know you. What else can I say? I am one of his success stories and will forever be grateful that he gave me the chance to have my baby girl. I started seeing him at the beginning of June and became pregnant by July.
During treatment, were you treated like a number or a human with Warren “Jay” Huber III at Fertility Institute of New Orleans?
To say I loved Dr. Huber would be an understatement, I had seen multiple OBGYNs and none took the time to really evaluate my case or get to know me and my husband as much as Dr. Huber did. Specifically, I have always struggled with anxiety and especially during such a stressful time as dealing with infertility, my anxiety was higher than normal. During this time every question or concern I presented to Dr.Huber was answered with kindness and my feelings were never downplayed.
Describe the protocols Warren “Jay” Huber III used in your cycles at Fertility Institute of New Orleans and their degree of success.
I began my treatment in June which began with a string of routine tests to see the age of my eggs, how many I was producing each cycle, also I completed a test to see that all my reproductive system was working properly i.e. uterus, fallopian tubes, hormone levels, etc. In addition, my husband's sperm was tested contemporaneously. All of these tests were used to see what exactly my body was doing each cycle and what was preventing me from conceiving. It was confirmed my PCOS was the culprit causing my body to produce 3x as many eggs compared to the average and none were maturing naturally. In addition, my body was not ovulating properly. As such, my first month, I tried an injection to trigger my body to ovulate with no results. On my second month, I took letrozole (sister of clomid) with an injection to trigger ovulation along with timed intercourse which worked!
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff was great and kind throughout the whole process and I felt like I had my own personal cheering squad supporting me in becoming pregnant.
Describe your experience with Fertility Institute of New Orleans.
Honestly, I have no complaints. The appointments were easy to schedule, I never waited long to be seen. Everything was handled very professionally with kindness and in the end, I left with what I wanted a pregnancy so I will always be grateful.
Describe the costs associated with your care under Warren “Jay” Huber III at Fertility Institute of New Orleans.
Ms. Judy, who handled all the financials was the best. She was very kind and as far as costs, everything went through my insurance and anything out of pocket I paid for. Costs varied depending on the procedure but for me typically each visit came along with a co-pay.
10
Doctor
Warren “Jay” Huber III
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 31
3 IUI
1 IVF
Male Factor
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr Dunaway will only do single transfer unless you’ve had 2 transfers fail or you’re over 38. If your embryos are genetically tested, you can only have one transferred no matter what...I didn’t meet with him very much during my IUIs or during my IVF stimulation, but I don’t think it was necessary to. He was available when I did need to talk to him and I felt confident in his treatment plans...
The [FINO]clinic does retrievals and transfers in batches so you start pretty much everything with a few weeks of birth control...TI think my IUIs were $1800 each. IVF, including meds (also includes up to 2 transfers) was between $20k-$25k...they’re pretty quick with scheduling and responding. I feel like I can’t judge the nurses and clinic too well because there was so much turnover while I was there. But I loved dr Dunaway and my ultrasound techs...
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
There are a lot of patients at the clinic and Dr. Dunaway is the only RE there. I didn’t meet with him very much during my IUIs or during my IVF stimulation, but I don’t think it was necessary to. He was available when I did need to talk to him and I felt confident in his treatment plans.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Be your own advocate and ask a lot of questions.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Dunaway is very warm and caring.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
The clinic does retrievals and transfers in batches so you start pretty much everything with a few weeks of birth control. IVF stimulation - Long lupron protocol with follistim and menopur. Produced 9 mature eggs and had 8 fertilize. All made it to transfer or freeze. Fresh transfer - Did PIO injections starting a couple days after retrieval (this transfer failed). Frozen transfer - Started on birth control. Lupron for 3 weeks. Started estrogen (oral and injectable) 2 1/2 weeks before transfer. Added PIO and baby aspirin 5 days before. Also did a steroid and antibiotic for 4 days leading up to transfer. I had 2 lining/hormone checks before transfer. This FET was successful! I had 3 hcg betas. My first ultrasound was at 6 weeks and had weekly ultrasounds until graduation at 10 weeks. One of my favorite things about this clinic. No one else gives you this many early ultrasounds.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
There was a lot of staffing turnover after covid and I started IVF treatments right after the coordinator left. So things were a little all over the place for a while. At first, they had a coordinator from a different location answering questions on the phone. Then Laura, the NP, took over for the rest of my IVF journey and was great.
Describe your experience with Fertility Institute of New Orleans.
They’re pretty quick with scheduling and responding. I feel like I can’t judge the nurses and clinic too well because there was so much turnover while I was there. But I loved dr Dunaway and my ultrasound techs.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
I think my IUIs were $1800 each. IVF, including meds (also includes up to 2 transfers) was between $20k-$25k
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Dr Dunaway will only do single transfer unless you’ve had 2 transfers fail or you’re over 38. If your embryos are genetically tested, you can only have one transferred no matter what.
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 32 - 33
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Lu is an upfront and honest doctor. He explains everything and is more than willing to answer any questions that we have...When I had a miscarriage after IUI he called me personally to talk me through the process and where to go from there...Ive gone through 2 IUI cycles with Dr Lu. These included bloodwork every 2-3 days, injections, and ultrasounds...[he] genuinely cares about his patients and their wants/needs/health
[nurse of Fertility Institute of New Orleans] is super organized and helpful... She explained all procedures, injections included thoroughly and without hesitation...The only thing that has been very expensive are medications...Everyone is on a first name basis and you know that they care as much as you do about your experience...He [Dr. Lu] explains everything and is more than willing to answer any questions that we have
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr Lu is an upfront and honest doctor. He explains everything and is more than willing to answer any questions that we have. He explains every step of your process and all procedures. I could not ask for a better doctor to go through this journey with. When I had a miscarriage after IUI he called me personally to talk me through the process and where to go from there.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
These processes are very fast paced, but he is there every step of the way to encourage you and give a helping hand wherever needed.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr Lu genuinely cares about his patients and their wants/needs/health. I have spoken directly to him over the phone concerning test results. There is no other doctor that I would trust with my fertility needs other than Dr Lu.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
Ive gone through 2 IUI cycles with Dr Lu. These included bloodwork every 2-3 days, injections, and ultrasounds.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Gaynell)
Gaynell is super organized and helpful. Any question I had she answered without hesitation. She explained all procedures, injections included thoroughly and without hesitation.
Describe your experience with Fertility Institute of New Orleans.
The office staff is very friendly. They are all involved with every patient. All off the staff gets excited with you when you get satisfying results. Everyone is on a first name basis and you know that they care as much as you do about your experience. I have never had a bad experience with any of them.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
Starting out we were petrified over the costs of services. The only thing that has been very expensive are medications. All procedures were not as expensive as we had originally thought they would be.
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unsuccessful
NPS
7
NPS
10
Age 39 - 40
1 IVF
Diminished Ovarian Reserve
Endometriosis
Other
Income $100K - $199K
Neutral
Strongly Recommends
Unsuccessful
[Dr. Heber Dunaway] He is personable and talks to me as a person and doesn’t talk down to me. The supplements and medication that I have been put on seems spot on with what I have seen in articles as what would be perfect for my condition. He has called me when needed...[eSET approach] [he] prefers to do 1 embryo at a time...
[Fertility Institute of New Orleans] The strengths are that I think they generally care but it was painful to start. I think there was staff turn over which contributed to the difficulty...made sure to get to the office early around 7/730 am so that I can be one of the first people to be seen [for monitoring appointments]...it’s $20,000 for retrieval and transfer.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
i love Dr Dunaway and I trust him completely. He is personable and talks to me as a person and doesn’t talk down to me. The supplements and medication that I have been put on seems spot on with what I have seen in articles as what would be perfect for my condition. He has called me when needed to ease my
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Ask questions
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
It seemed as if the staff and the doctor did not seem to communicate about treatment. Eventually, once I started STIMs I felt like I was a person but there were still mistakes that occurred which may be because they are overloaded with patients
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
I was on Lupron, omnitrope, 225 u follistim, 225 u menopur. I believe omnitrope was used to help with egg quality since I am close to 40 years old. The high dosage of follistim and menopur was reared to increase the number of eggs
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Savannah)
Savannah and Ashley are wonderful as care coordinator and assistant. There is one nurse who talked down to me and wouldn’t let me talk at times. It was difficult to deal with her and it has been brought in my fertility groups as an issue with this particular staff member
Describe your experience with Fertility Institute of New Orleans.
The strengths are that I think they generally care but it was painful to start. I think there was staff turn over which contributed to the difficulty. It should get better in the future with the new staff
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.
I made sure to get to the office early around 7/730 am so that I can be one of the first people to be seen
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
I think it’s $20,000 for retrieval and transfer.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
My doctor prefers to do 1 embryo at a time
What specific things went wrong at Fertility Institute of New Orleans?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Institute of New Orleans.
There was communication issues. I have to ask questions in order to make sure things were getting done.
7
Doctor
Heber Dunaway
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 24 - 25
2 IUI
Male Factor
PCOS
European
Income $50K - $99K
Teacher
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Lu was very easy to talk to. He was good at keeping things light while also being compassionate and understanding. He was great at explaining options and answering questions, and he never made it feel like he was rushing to get to his next patient..He always knew both of us and the specific details of our situation. He never had to stop to check the file or ask questions repetitively.
The clinic [Fertility Institute of New Orleans] has a short wait time compared to most doctor’s offices. The secretaries are wonderful and they know you by name after a few visits...For my wife’s IUI cycles, she used gonal-f to stimulate follicle growth. She used cetrocide to delay ovulation and then the trigger shot to induce ovulation...for one IUI cycle it was arbor $2700-2800. Before starting the first round, my wife had to get a dye test done and that cost $800.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu was very easy to talk to. He was good at keeping things light while also being compassionate and understanding. He was great at explaining options and answering questions, and he never made it feel like he was rushing to get to his next patient. He took his time and knew us as patients.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Bring a pen and a paper because he will give you a lot of good information.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He always knew both of us and the specific details of our situation. He never had to stop to check the file or ask questions repetitively. He always was good at making jokes and talking conversationally.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
For my wife’s IUI cycles, she used gonal-f to stimulate follicle growth. She used cetrocide to delay ovulation and then the trigger shot to induce ovulation. This was for both cycles. She would go in for blood tests and an ultra sound every other day, and it was every day at the time where ovulation was close. The nurse would call back within an hour or two after t he blood test to relay what dose of what medication Dr. Lu said to take for that day(s). Dr. Lu said since my wife had PCOS and was in good shape, and also because her dye test showed her uterus was in good condition, that rounds of injections would be good for her. Also because of my retrograde ejaculation, he said IUI was the best option. I do believe these cycles will work but we have gone through two cycles and have not gotten pregnant.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
Most nurses were conversational and good at explaining what the ultrasound showed and how to administer medications and whatnot. They were easy to talk to and very knowledgeable.
Describe your experience with Fertility Institute of New Orleans.
The clinic has a short wait time compared to most doctor’s offices. The secretaries are wonderful and they know you by name after a few visits. It feels almost like a family. Strengths include caring and knowledgeable staff and a light yet compassionate atmosphere.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
For one cycle of IUI, you could pay all doctor visits, bloodwork, and ultrasounds in a bundle for $1000. This cost was for up to ovulation. The medications needed cost about another $1200. The IUI procedure itself was $550. So for one IUI cycle it was arbor $2700-2800. Before starting the first round, my wife had to get a dye test done and that cost $800.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
N/a. We did IUI, and Dr. Lu stated that with these medications the chances of multiples are higher, but we did not discuss embryo transfer.
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 42 - 43
Diminished Ovarian Reserve
Uterine Fibroids
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Lu is very personable and compassionate. He is always upbeat and encouraging at what I described as a very sad lonely time. He takes the team approach, meaning we are all in this together not just him running the show...reviewed my labs and clinical history specifically to me and not just based on statistics
Appointments [at Fertility Institute of New Orleans] are easy to obtain. Very warm and friendly welcome. Be prepared to start lab work even a ultrasound your first visit...[The nurses are] completely compassionate and get back to you in a timely fashion
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr Lu is very personable and compassionate. He is always upbeat and encouraging at what I described as a very sad lonely time. He takes the team approach, meaning we are all in this together not just him running the show.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Bring everything to the table and tell him what you expect.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He sat down with me and reviewed my labs and clinical history specifically to me and not just based on statistics.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
On our very first visit he started with blood work and semen analysis. Turns out my AMH is very low so he didn’t want to waste time or money doing any cycle with my own eggs. He did redraw the lab work just to ease my own mine. He performed a Sonohystagram to check on my fibroid to make sure it was in a ok spot. He then told me to go find donor eggs. My husband and I looked into donor eggs in America and decided to travel to Greece to do donor egg transfer. After 2 failed transfers we came back to Dr. Lu. We were set up to do a ERA before my next transfer and then COVID-19 put us on hold. Dr Lu wants to do a ERA to check my lining and timing and my progesterone levels.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Ashley)
Completely compassionate and get back to you in a timely fashion
Describe your experience with Fertility Institute of New Orleans.
Appointments are easy to obtain. Very warm and friendly welcome. Be prepared to start lab work even a ultrasound your first visit. Office is easy to get to and parking lot is a little full for afternoon visits. The clinic will file insurance but as most of us know most of the testing is not covered. They have a lab on site, and 2 ultrasound techs so everything is done at the clinic. They also do semen analysis at the clinic as well. So no need to go to extra labs or testing sites.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
ERA cost approx $1500 Initial office visit around 50-100 but my insurance paid for the initial visit
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Dr Lu only transfers one embryo
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
1 IUI
1 IVF
Unexplained
Other
Operations
3rd of 3 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Lu was alway very through with his thoughts on my case and the path forward. He explain everything so I understood and always made sure I understood. When I was responding like he expected to my treatment he switch up my protocol and explain why and what he wanted to accomplish with the change. He also began monitoring but me more to watch for changes so we wouldn’t have to cancel my cycle. He has the best bed side manners and no was generally concerned about mum well being after my Procedures.
She [Fertility Institute of New Orleans nurse] is very caring and compassionate. She is very detailed Oriented and made sure I complete under stood my calendar and my meds before leaving from the visit. She also responded to all my calls the same day...The Metairie office rooms are very small however it’s not issue as there was plenty room for my Husband to always be in the room with me during all procedures..
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr Lu was alway very through with his thoughts on my case and the path forward. He explain everything so I understood and always made sure I understood. When I was responding like he expected to my treatment he switch up my protocol and explain why and what he wanted to accomplish with the change. He also began monitoring but me more to watch for changes so we wouldn’t have to cancel my cycle. He has the best bed side manners and no was generally concerned about mum well being after my Procedures.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
He is a numbers man and will give your the odds in percents.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
I felt like Dr. Lu was invested in me and my protocol was specialized to me and I was not thrown into a pool and made to follow along with other
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Ashley)
I absolutely love Ashely. She is very caring and compassionate. She is very detailed Oriented and made sure I complete under stood my calendar and my meds before leaving from the visit. She also responded to all my calls the same day
Describe your experience with Fertility Institute of New Orleans.
The Metairie office rooms are very small however it’s not issue as there was plenty room for my Husband to always be in the room with me during all procedures. I often though of if as just being cozy. There was
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
I had some insurance coverage so we didn’t have full put of pocket. What I didn’t have to pay they were willing to work with us on large payments and timing. We were aware ahead of time when payments needed to be made
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Due to the risk associated with transferring 2 embryos he recommended one for a great chance at success as well as my health and safety
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 28 - 29
3 IUI
1 IVF
Anovulation
PCOS
Unexplained
European
Other
Income $100K - $199K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
You can tell he [Dr. Clisham] is continuously studying even years into his career...always took the time to call me personally. Even if the nurse had already called and updated me, he would call sometimes at 8pm just to check in and explain things himself...He is so caring...explains everything thoroughly so that we understand both why he is suggesting certain treatments and then the risks/no risks involved in them. I always felt like he knew who I was and what was going on the second I spoke with him each call or visit. He called numerous times when he didn’t need to (because the nurse already had) to check in and explain things himself.
I just think in any situation like this, you need to advocate for yourself. I don’t think it’s a clinic fault. The staff [at Fertility Institute of New Orleans] tries to explain things the best they know how but if you don’t ask specifics, they may just think you already know. Luckily the give tons of paperwork explaining everything which is nice to have to look over down the road...Dr. Clisham always took the time to call me personally. Even if the nurse had already called and updated me, he would call sometimes at 8pm just to check in and explain things himself.
How was your experience with Paul Clisham at Fertility Institute of New Orleans?
He is so caring that’s the easiest way I can put it. He always explains everything thoroughly so that we understand both why he is suggesting certain treatments and then the risks/no risks involved in them. I always felt like he knew who I was and what was going on the second I spoke with him each call or visit. He called numerous times when he didn’t need to (because the nurse already had) to check in and explain things himself.
What's one piece of advice would you give a prospective patient of Paul Clisham at Fertility Institute of New Orleans?
Listen to him! You can tell he is continuously studying even years into his career
During treatment, were you treated like a number or a human with Paul Clisham at Fertility Institute of New Orleans?
Dr. Clisham always took the time to call me personally. Even if the nurse had already called and updated me, he would call sometimes at 8pm just to check in and explain things himself.
Describe your experience with Fertility Institute of New Orleans.
I just think in any situation like this, you need to advocate for yourself. I don’t think it’s a clinic fault. The staff tries to explain things the best they know how but if you don’t ask specifics, they may just think you already know. Luckily the give tons of paperwork explaining everything which is nice to have to look over down the road.
10
Doctor
Paul Clisham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Consult
NPS
8
NPS
9
Age 41
Black or African-American
Income $0 - $49K
Entrepreneur
2nd of 3 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He provided great resources on alternatives to conception. His knowledge about latest technology and research was evident. Dr. Huber understood my views about IVF as a Catholic and mentioned why this choice is an option...[eSET approach] He was brief but indicated 2 single embryo transfers...I had a Virtual Visit for shy of 1 hour.
Due to COVID-19 I only interacted with [Fertility Institute of NO] nurses via phone and email. They responded quick to my request for medical records...The cost was over 10k...During COVID-19 the clinic used time wisely to accept new patients. A Fertility Assessment was unable to be completed due to clinic shutdown. The clinic was unable to schedule appointments on-site due to COVID-19.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
He provided great resources on alternatives to conception. His knowledge about latest technology and research was evident. Dr. Huber understood my views about IVF as a Catholic and mentioned why this choice is an option.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Don't leave your consult visit without resources.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I had a Virtual Visit for shy of 1 hour.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
N/A
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Susie)
Due to COVID-19 I only interacted with nurses via phone and email. They responded quick to my request for medical records.
Describe your experience with Fertility Institute of New Orleans.
During COVID-19 the clinic used time wisely to accept new patients. A Fertility Assessment was unable to be completed due to clinic shutdown. The clinic was unable to schedule appointments on-site due to COVID-19.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
The cost was over 10k.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He was brief but indicated 2 single embryo transfers.
8
Doctor
Heber Dunaway
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 28
Male Factor
PCOS
European
Income $100K - $199K
Sales Representative
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We have only seen Dr Dunaway once during our consultation (as we haven’t started treatment yet) but we immediately felt like we were in good hands! He was so willing to help us achieve our goal to have children and answered all questions we had. My husband loved that he showed us around their facility and knew all the details it takes to run such a clinic and shared that with us!
Fertility institute [of New Orleans] has been wonderful so far during our process! I have no question as to why my ob/gyn referred us to them. IVF can seem like a scary process when you don’t know much about it. They have made sure that we are well informed on what will happen, what treatment they think will be best for us, and what steps will be next. I think the thing I have liked most about them is I do always know what step comes next. I’m never left guessing when my next appointment with be or when I will next hear from them! This has been so important as you want to feel like someone is taking this as serious as you are.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
We have only seen Dr Dunaway once during our consultation (as we haven’t started treatment yet) but we immediately felt like we were in good hands! He was so willing to help us achieve our goal to have children and answered all questions we had. My husband loved that he showed us around their facility and knew all the details it takes to run such a clinic and shared that with us!
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Make sure any questions you have about IVF are written down. When getting to the appointment we were so excited to hear what Dr Dunaway was saying and then receiving all the information, we couldn’t remember any of the questions we had. If it is your first time with IVF, like it was for us, it can be a lot of info to absorb at one time.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
They have always taken the time to explain everything that goes on during IVF and test results we have had. It is such a huge decision to try IVF and they have made us feel so hopeful and secure.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
We have only had our first consultation and tests so I am unfamiliar with the specifics after that.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie )
Jackie was the one to call me back about my results for my hormone test. She was very thorough with me about the information and explained any information I wasn’t familiar with.
Describe your experience with Fertility Institute of New Orleans.
Fertility institute has been wonderful so far during our process! I have no question as to why my ob/gyn referred us to them. IVF can seem like a scary process when you don’t know much about it. They have made sure that we are well informed on what will happen, what treatment they think will be best for us, and what steps will be next. I think the thing I have liked most about them is I do always know what step comes next. I’m never left guessing when my next appointment with be or when I will next hear from them! This has been so important as you want to feel like someone is taking this as serious as you are.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
Our insurance only covers the diagnoses of infertility. They explained to us what that might cover and then gave us a sheet to explain the other cost of IVF.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
N/A at this time
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
6
NPS
9
Age 35 - 37
3 IUI
1 IVF
Unexplained
European
Nurse or HC Services
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Lu] is willing to go out of his way to consult with me when I need him. ... He is very numbers oriented. He shows empathy, but not compassion. Sometimes I leave appointments with more questions than I came in with. ... Sometimes I think I only get information because I ask for it, not because he offers it to me. ... I can see him any time I need to, but I often feel like the nurses are managing my day to day care.
I hate that I have to call, leave a message and then wait for a call back. ... They Fertility Institute of NO] are very quick though. Not much waiting in the lobby. ... The clinic doesnt transfer two embryos in patients younger than 38 ... They once called in 4 ganarellix for me and the pharmacy sent and made me pay for 4 ganarellix. I’ve never used 4 ganarellix even in the past year and a half. ... love Mary [nurse], she’s my favorite. She knows my chart, she calls me back as soon as she can. I trust her. She talks to me like a person and not a patient.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He is willing to go out of his way to consult with me when I need him. I trust his plan, but this whole process is tedious. He is very numbers oriented. He shows empathy, but not compassion. Sometimes I leave appointments with more questions than I came in with. i often did not know which questions to ask because I was so naive about the whole process. Sometimes I think I only get information because I ask for it, not because he offers it to me.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
He is numbers oriented and more straight to the facts. There’s not a lot of hand holding.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
There are a lot of patients at this clinic. I can see him any time I need to, but I often feel like the nurses are managing my day to day care.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
IUI with follistim - negative IUI with follistim - negative IUI with follistim - negative IVf with follistim and menopur - egg retrieval- 4eggs, 3 blastocyst, 1 pgs normal Transfer prep w estrogen - cancelled, thin lining Transfer prep w low dose estrogen - cancelled, thin lining Transfer prep w tamoxifen - cancelled, thin lining Transfer prep w Natural cycle - cancelled, thin lining Transfer prep w low dose follistim - 7.4 lining, negative pregnancy test
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mary)
I love Mary, she’s my favorite. She knows my chart, she calls me back as soon as she can. I trust her. She talks to me like a person and not a patient.
Describe your experience with Fertility Institute of New Orleans.
I HATE that I can’t email them and that they do not have online charting. I would like to see my records in real time. I hate that I have to call, leave a message and then wait for a call back. They are very quick though. Not much waiting in the lobby.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
I pay over $100 every time I go (sometimes up to 5x/week) on top of an large upfront cost of IVF
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
I only had one good egg to use, but I would have transferred two if I could. The clinic doesnt transfer two embryos in patients younger than 38
What specific things went wrong at Fertility Institute of New Orleans?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Fertility Institute of New Orleans.
They once called in 4 ganarellix for me and the pharmacy sent and made me pay for 4 ganarellix. I’ve never used 4 ganarellix even in the past year and a half.
6
Doctor
Peter Lu
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 28 - 29
3 IUI
Unexplained
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr. Clisham goes out of his way to make sure all steps in treatment are clear. ... He is careful to prescribe only the treatment that he thinks I need based on my own situation. He is knowledgeable about my case every time I see him. He is clear in explaining why he will choose one medication over another based on me-- not just comparing me to every other patient. ... Dr. Clisham is incredibly kind, patient, and enthusiastic
The clinic [Fertility Institute of New Orleans] was able to get me seen by a doctor very quickly. Everyone is kind and friendly and helpful. Appointments are always available and the staff will accommodate you whenever you need. Judy at the front desk if the most kind and helpful person! ... There have been two occasions where I thought my appointment would include seeing my doctor, when it was actually just for blood work and the doctor wasn't there
How was your experience with Paul Clisham at Fertility Institute of New Orleans?
Dr. Clisham is incredibly kind, patient, and enthusiastic about his goal of assisting me to get pregnant and, eventually, to stay pregnant. He is careful to prescribe only the treatment that he thinks I need based on my own situation. He is knowledgeable about my case every time I see him. He is clear in explaining why he will choose one medication over another based on me-- not just comparing me to every other patient. He answers me at all hours of the day and night. Infertility is difficult and emotional, and my journey has been made easier with Dr. Clisham helping to guide me.
What's one piece of advice would you give a prospective patient of Paul Clisham at Fertility Institute of New Orleans?
To never be afraid to ask him any question at all at any time. He is clear and thorough and will never make you feel ashamed to ask any question, no matter how simple you think it may be.
During treatment, were you treated like a number or a human with Paul Clisham at Fertility Institute of New Orleans?
Dr. Clisham goes out of his way to make sure all steps in treatment are clear. He communicates clearly and honestly why he may try one treatment over the other, and how these decisions relate to my own case. He is always available for questions or concerns and has never once made me feel like a burden for calling him.
Describe the protocols Paul Clisham used in your cycles at Fertility Institute of New Orleans and their degree of success.
Dr. Clisham did a complete workup before we eventually got to medicated IUI cycles. He started from the least invasive treatment (monitoring my levels to see when I was ovulating, and directing my husband and I when to have sexual intercourse) and if it did not work, would go to the next treatment method (male factor evaluation, post coital test, IUI with femara only, to IUI with femara and trigger shot). I successfully got pregnant after my first IUI cycle with femara and a trigger shot, and it sadly ended in a miscarriage. Dr. Clisham was then careful about trying to conceive the next cycle, but not so careful to make me wait any longer than I could emotionally handle. As soon as I was able to be cleared (which was about 2 months after my D&C that he changed his schedule to perform), we began to try again.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nurses are incredibly kind at Dr. Clisham's office and are all very helpful. When you call to ask them a question, they never make you feel silly for asking anything. They return calls very quickly and are thorough with their answers. My only slight issue is that not all of them are always up to date on my chart. Sometimes they ask me questions that I think would be known if my chart was read. They are, however, kind, helpful, quick to assist, and compassionate. Kim is the best nurse I've ever had care for me.
Describe your experience with Fertility Institute of New Orleans.
The clinic was able to get me seen by a doctor very quickly. Everyone is kind and friendly and helpful. Appointments are always available and the staff will accommodate you whenever you need. Judy at the front desk if the most kind and helpful person! I have read horror stories online of women who have had to miss cycle opportunities because their clinic was booked or would not open--I have NEVER experienced this with the Fertility Institute of New Orleans, holidays included! There have only been a small amount of times that I would've liked to have had a situation handled better. There have been two occasions where I thought my appointment would include seeing my doctor, when it was actually just for blood work and the doctor wasn't there (the only reason I had concern was because I am an over thinker and constantly have a list of questions to ask at my next appointment-- I was by no means denied access to my doctor in any way, I just was not informed that I was only there for a test, rather than an actual doctor visit). My only other VERY small issue is that one time I was having an ultrasound and I could hear someone in the room next to me (their door was open) being told that their gestational sac looked great, and these were words I never got to here (due to miscarriage). I would prefer that a place that is full of emotional situations to be a bit more sensitive to the patients' feelings, but it was not a huge issue at all. It never compromised the care I received or the kindness that was shown to me.
Describe the costs associated with your care under Paul Clisham at Fertility Institute of New Orleans.
Dr. Clisham accepts my health insurance and I had very low copayments with each visit.
Describe Paul Clisham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
N/A. This did not apply to me.
10
Doctor
Paul Clisham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
1 IVF
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Dunaway is warm and compassionate. He takes his time with us. My patient experience has been as good as can be expected when going through this journey. I always feel comfortable and in great hands. He was just as upset as we were when our first transfer failed... we did Invocell, not IVF. They go for quality over quantity.... I was monitored carefully and adjusted when needed.
Strengths [of Fertility Inst of NO]: surgical nurses and facilities are amazing. Ive always been comfortable. Weaknesses: the girls that answer the phones that sound like they hate their jobs. I also didn’t like having to walk back and forth from my room to the ultrasound room and then to the surgery room. Not really a big deal, it was just odd.... My nurse was nice and always took care in answering my questions and returning my calls.
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr Dunaway is warm and compassionate. He takes his time with us. My patient experience has been as good as can be expected when going through this journey. I always feel comfortable and in great hands. He was just as upset as we were when our first transfer failed. We came up with a game plan and are waiting to start the next transfer.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Don’t be discouraged by the girl at the front desk. They aren’t the greatest, but Dr Dunaway is. And don’t go to the Metairie location. They are all over the place.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
Dr Dunaway greets me by name, always smiles, takes his time answering my questions and just makes me feel completely comfortable. He is an amazing human.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
I don’t know the name of the protocol. I was on Lupron, follistim and Menopur. I was monitored carefully and adjusted when needed. We had 10 follicles, retrieved 9 eggs and ended up with 2 embryos. (It’s important to know we did Invocell, not IVF. They go for quality over quantity).
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Jackie)
My nurse was nice and always took care in answering my questions and returning my calls. The staff in the surgical wing is AMAZING, especially the older grey haired woman (I can’t remember her name but it’s something unique). The front desk girls that answer the phone always sound like they hate being at work but they literally just patch you through so I don’t really care about them.
Describe your experience with Fertility Institute of New Orleans.
Strengths: surgical nurses and facilities are amazing. Ive always been comfortable. Weaknesses: the girls that answer the phones that sound like they hate their jobs. I also didn’t like having to walk back and forth from my room to the ultrasound room and then to the surgery room. Not really a big deal, it was just odd.
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.
Monitoring was done first thing in the morning. I never had to wait very long except for once when the computers at the Metairie location were down and they basically forgot I was there. Just don’t go to that location. The main BR office was much better and much more efficient.
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Our state mandates when you can start transferring multiple. If this next FET fails, we will be allowed to transfer multiples.
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 36 - 37
5 IUI
European
Income $100K - $199K
Consultant
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Dunaway makes an effort to explain things in laymen’s terms, but like all doctors he doesn’t always succeed, and I’ve learned to keep pushing until I understand...He’s also pleasant and kind...He was thorough in his preliminary testing, and he started us on the least invasive treatments rather than rushing us into things. We did a laparoscopy to correct my tilted uterus, and while in there he discovered unexpected scarring from an old surgery, which he also removed.
The nursing staff in the Baton Rouge Office [of the Fertility Institute of New Orleans] is remarkably responsive and communicates well. I typically am in contact with one nurse, Holly, who seems to be in charge of my file, although occasionally I speak to a different nurse...The first 3 IUIs with the simpler protocol were about $1800 each including medications. The more intensive protocol is about $3000 including medications...
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr Dunaway has been practicing reproductive endocrinology for many many years and is very knowledgeable. He’s also pleasant and kind, and I trust him to make the right decisions for us in our treatments. He was thorough in his preliminary testing, and he started us on the least invasive treatments rather than rushing us into things. We did a laparoscopy to correct my tilted uterus, and while in there he discovered unexpected scarring from an old surgery, which he also removed. He has been patient and listened to our concerns along the way. When we told him we wanted to try IUI again after 3 failed rounds, he increased our protocol rather than talking us into IVF - and it worked! That round ended in miscarriage, but it was a very encouraging outcome after 1.5 years of trying. Also, we live in New Orleans, which is over an hour from Baton Rouge, and he is very accommodating in letting us get most things done at the local branch of the Fertility Institute.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Do not be afraid to ask questions, including clarification if you don’t understand something. Dr Dunaway makes an effort to explain things in laymen’s terms, but like all doctors he doesn’t always succeed, and I’ve learned to keep pushing until I understand.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
Dr Dunaway always makes himself available to me and takes his time answering my questions.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
We did 3 IUIs using just Letrozole and a trigger shot followed by progesterone suppositories. All resulted in negative pregnancy tests. The 4th IUI combined Letrozole with Menopur and Ganirelix plus a trigger shot followed by progesterone suppositories, which I responded wel to and get pregnant. I miscarried around 8 weeks due to a blighted ovum. I chose not to do a D&C and my body passed the sac naturally. Dr Dunaway was supportive of my choice.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff in the Baton Rouge Office is remarkably responsive and communicates well. I typically am in contact with one nurse, Holly, who seems to be in charge of my file, although occasionally I speak to a different nurse.
Describe your experience with Fertility Institute of New Orleans.
For the most part the Baton Rouge nursing staff is helpful, organized, and compassionate. They are also very responsive. I find that sometimes they are less compassionate than I would like, and sometimes I feel like a number more than a human. But they clearly communicate everything I need to know in terms of medications, appointments, etc.
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
The first 3 IUIs with the simpler protocol were about $1800 each including medications. The more intensive protocol is about $3000 including medications.
8
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
10
NPS
10
Age 40 - 43
Tubal Blockage
Unexplained
Black or African-American
Income $50K - $99K
Sales Representative
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Heber Dunaway is very caring, considerate and compassionate to his patients. I can recall prior to my surgery, he said some very encouraging words to my husband and I, and it felt like my father was talking to me. He's an amazing Physician...For my initial blood work, the levels were low for a specific component, Dr. Dunaway prescribed compound DHEA 3× per day and over the counter Qunol Co Q 10 2x per day and my levels were great.
Mrs. Jackie [nurse at Fertility Institute of New Orleans] is a very helpful, caring nurse, who considers the patients feelings. She patiently answers all of my questions completely, so that I could fully understand...The staff is very friendly, they're always very nice and display pleasant attitudes. They all are team players and cheer their patients on. FINO is a very encouraging environment. The nurses are very knowledgeable and have great communication skills, they're also very supportive, and return your call promptly. Honestly, I have no complaints about the clinic, doctor or staff. The clinic, Dr. Dunaway, his nurses and staff are phenomenal!!!
How was your experience with Heber Dunaway at Fertility Institute of New Orleans?
Dr. Heber Dunaway is very caring, considerate and compassionate to his patients. I can recall prior to my surgery, he said some very encouraging words to my husband and I, and it felt like my father was talking to me. He's an amazing Physician.
What's one piece of advice would you give a prospective patient of Heber Dunaway at Fertility Institute of New Orleans?
Dr. Heber Dunaway is an amazing doctor. Hurry and go before he retires.
During treatment, were you treated like a number or a human with Heber Dunaway at Fertility Institute of New Orleans?
I felt like a human because Dr. Dunaway is very caring and considerate. He takes time to thoroughly explain and answer all of my questions and concerns.
Describe the protocols Heber Dunaway used in your cycles at Fertility Institute of New Orleans and their degree of success.
For my initial blood work, the levels were low for a specific component, Dr. Dunaway prescribed compound DHEA 3× per day and over the counter Qunol Co Q 10 2x per day and my levels were great.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mrs. Jackie )
Mrs. Jackie is a very helpful, caring nurse, who considers the patients feelings. She patiently answers all of my questions completely, so that I could fully understand.
Describe your experience with Fertility Institute of New Orleans.
The staff is very friendly, they're always very nice and display pleasant attitudes. They all are team players and cheer their patients on. FINO is a very encouraging environment. The nurses are very knowledgeable and have great communication skills, they're also very supportive, and return your call promptly. Honestly, I have no complaints about the clinic, doctor or staff. The clinic, Dr. Dunaway, his nurses and staff are phenomenal!!!
Describe the costs associated with your care under Heber Dunaway at Fertility Institute of New Orleans.
Initial consultation $215 2-4 day hormones $573 2-4 day ultrasound $170 Infectious disease testing $205 Saline Sonogram $420 Sperm Isolation $265 Infectious disease testing for my husband $ 180 IVF with ICSI will be $15,450
Describe Heber Dunaway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He explained to us the state law requires 40 year old and older can transfer 2 embryos. Under 40 years old, 1 embryo can only be transferred.
10
Doctor
Heber Dunaway
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
3 IVF
Other
European
Income $200K - $499K
Marketer or PR
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Peter Lu] strongly believes in the eSET method based on his previous experience...performed a full work up of me before recommending this option and believes that my uterus is not capable for having twins or multiples...is compassionate but also is a man of science and probabilities, which I appreciate. He gives you the reality but also understands the situation you are in...For the transfer cycle, I had to cancel right before the first date bc my lining wasn't the number he wanted. It was close but not close enough, so we had to postpone and try again with a new estrogen protocol.
Strengths [at Fertility Institute of New Orleans]: experienced, record of success, compassionate, logical approach. Excellent support staff, including ultrasound techs and the blood draw liason from the lab. Everything is in house. Weaknesses: Can't think of any except maybe the front desk staff could be more on the ball, but they are very nice. Sometimes they assume you know things you do not especially if you are a new patient... The Metairie campus is also very conveniently located.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is very smart and when you first met him, this is all you can think of and wonder if he could be compassionate with you. The answer is ultimately yes, and you realize that his intelligence is all that matters. I appreciated his candor and logical approach to fertility. I do not want someone to treat me just because I want it. I want someone to treat me because they know they can. This is how you feel when under Dr. Lu's care.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Do not be put off by his statistical and logical approach when you first met him. It will overwhelm you at first, but you quickly realize that his understanding of how this works is what you can rely on. I trust that he knows best about my capability to conceive.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is compassionate but also is a man of science and probabilities, which I appreciate. He gives you the reality but also understands the situation you are in. He does not take advantage of your emotions and would not recommend treatment he did not believe in. In this way he treats you like a person or family member he cares about and not just a statistic.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
Strategy for me was to have one embryo for transfer. The first cycle was successful. Egg simulation was increased towards the end of the phase, which kicked into gear my ovaries. For the transfer cycle, I had to cancel right before the first date bc my lining wasn't the number he wanted. It was close but not close enough, so we had to postpone and try again with a new estrogen protocol. I went through the transfer with no issues but lost the gamble. Getting pregnant is a gamble each time with your odds increasing each time. The second stim cycle wasn't changed much except that he increased my meds early as a result of what happened the first time. I did not respond much the second time and had no embryos. I did grow an endometrioma on my right ovary and needed surgery. We regrouped after and went with a new protocol that included lupron, or the lupron flare, for my third simulation. The goal was quality eggs. I ended up with one embryo, but it was genetically abnormal. After this news, Dr. Lu consulted with us and recommended that my AMH be tested again to see if we had some time to take a break and make a decision later as he understood the economical and emotional hardship we were going through. He says that no one else would treat me with the results I have had, but being had I the one genetically normal embryo, he believes I am still capable and told me that if I were his family member, he would encourage me to continue. He wasn't trying to get me to do it again because of the money. Instead he presented us with the option to wait depending on the AMH test and presented less financially burdening options. We are currently resting from the treatments and are confident that we will get pregnant. Dr Lu brought up egg donor options but believes I have time to try with my own before going to that step. So that's what where we are right now. Resting and planning to continue with my own eggs.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mary McGregor )
My primary nurse was great. I felt like I could ask her questions and speak to her about things that felt really personal without any judgement. My two nurses both have experience with ivf, so they could also be compassionate. The were very patient when reviewing information and answering my questions. Overall, I love the staff and wouldn't want anyone else to depend on.
Describe your experience with Fertility Institute of New Orleans.
Strengths: experienced, record of success, compassionate, logical approach. Excellent support staff, including ultrasound techs and the blood draw liason from the lab. Everything is in house. Weaknesses: Can't think of any except maybe the front desk staff could be more on the ball, but they are very nice. Sometimes they assume you know things you do not especially if you are a new patient. The Metairie campus is also very conveniently located.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
I only know that the generic testing was around $5k. Also it cost more for ICSE. Total with medicines, we have spent /loaned ~$60k for the treatments we completed in the last year.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Dr. Lu performed a full work up of me before recommending this option and believes that my uterus is not capable for having twins or multiples. He also strongly believes in the eSET method based on his previous experience. I trust his knowledge.
10
Doctor
Peter Lu
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5