Fertility Institute of Virginia

Rated 8.8
Strongly recommend: 76%Neutral: 12%Don't recommend: 12%8.8
76% strongly recommend
29 reviews
Operations
9.3
9.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8
8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Richmond
10710 Midlothian Turnpike
Richmond, VA 23235
(804) 379-9000

29 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2015, Unsuccessful
NPS
4
NPS
5
Age 27 - 33
Other
European
Income $50K - $99K
2nd of 3 Docs
5 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked Dr. Steingold at first and I think he truly does care about his patients. He was kind and communicative. However, I stopped seeing him because I think he was a little lazy when it came to some treatments.
I really liked Dr. Steingold at first and I think he truly does care about his patients. He was kind and communicative. However, I stopped seeing him because I think he was a little lazy when it came to some treatments.
How was your experience with Kenneth Steingold (retired) at Fertility Institute of Virginia?
I really liked Dr. Steingold at first and I think he truly does care about his patients. He was kimd and communicative. However, I stopped seeing him because I think he was a little lazy when it came to some treatments. I started a femera and progesterone cycle, was pregnant and
Describe your experience with the nursing staff at Fertility Institute of Virginia.
Mostly kind and compassionate, sometimes a bit short
What specific things went wrong at Fertility Institute of Virginia?
  • Failed to order appropriate test
4
Doctor
Kenneth Steingold (retired)
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 28
1 Fertility Medications
PCOS
European
Income $50K - $99K
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Anish Shah] is caring, he makes me feel at ease and makes light of the awkward conversation that might arise. He understands the pain and is always able to respond quickly... As a patient he treats me like a human, not a number... he addresses everything when he greets you, he’s quick during awkward procedures so you don’t feel alone, he always addresses a positive outcome no matter what, and says that we are in this journey together
[the clinic staff at Fertility Institute of VA] Calls you back usually within the same day, especially if it’s a sensitive matter. They are quick on filling out things that you may need and getting you worked in within the necessary time frame. Place is calming and the staff is always sweet.... Very sweet, always smiling and willing to listen... Blood work before starting treatment, needed prior medical records... took sperm from husband to check. Did sonohystagram to determine any blockages before offering solutions, looked over records to determine easiest and least invasive plan for first few times
How was your experience with Anish Shah at Fertility Institute of Virginia?
As a patient he treats me like a human, not a number... he addresses everything when he greets you, he’s quick during awkward procedures so you don’t feel alone, he always addresses a positive outcome no matter what, and says that we are in this journey together
What's one piece of advice would you give a prospective patient of Anish Shah at Fertility Institute of Virginia?
Trust him, don’t be scared
During treatment, were you treated like a number or a human with Anish Shah at Fertility Institute of Virginia?
He is caring, he makes me feel at ease and makes light of the awkward conversation that might arise. He understands the pain and is always able to respond quickly
Describe the protocols Anish Shah used in your cycles at Fertility Institute of Virginia and their degree of success.
Blood work before starting treatment, needed prior medical records... took sperm from husband to check. Did sonohystagram to determine any blockages before offering solutions, looked over records to determine easiest and least invasive plan for first few times.
Describe your experience with the nursing staff at Fertility Institute of Virginia.
Very sweet, always smiling and willing to listen
Describe your experience with Fertility Institute of Virginia.
Calls you back usually within the same day, especially if it’s a sensitive matter. They are quick on filling out things that you may need and getting you worked in within the necessary time frame. Place is calming and the staff is always sweet.
Describe the costs associated with your care under Anish Shah at Fertility Institute of Virginia.
Appointments are 50.00, shots 100.00 depending, medicine 4.00-10.00 depending but that’s al through insurance
10
Doctor
Anish Shah
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
LGBTQ
2019 - 2020, Successful
NPS
4
NPS
8
Age 35 - 36
Donor Sperm
European
Income $100K - $199K
LGBTQ
Doesn't Recommend
Neutral
Successful
[Dr. Michael Edelstein] Suggested which ovulation kits to purchase and when to call the office...speaks very fast and very detached from the process. Everything is very mater-of-fact. When giving his "spill" he did it the same as if we were a heterosexual couple trying to get pregnant...Strengths would be his longevity in the field and research. Weaknesses would be his length of time in the field. He seems detached and disinterested. If this is the 10,000th time he's given this spill it sure did feel like it
Very nice staff [at Fertility Institute of Virginia]...The facility seems very nice; however, the walls seems paper thin. Having two locations is ideal and being able to complete things electronically. The care team could do more to acknowledge the presence of the non-carrying parent. When with my spouse, I feel completely ignored as a patient...[Dr. Michael Edelstein] Suggested which ovulation kits to purchase and when to call the office...speaks very fast and very detached from the process. Everything is very mater-of-fact. When giving his "spill" he did it the same as if we were a heterosexual couple trying to get pregnant...Strengths would be his longevity in the field and research. Weaknesses would be his length of time in the field. He seems detached and disinterested. If this is the 10,000th time he's given this spill it sure did feel like it
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
Strengths would be his longevity in the field and research. Weaknesses would be his length of time in the field. He seems detached and disinterested. If this is the 10,000th time he's given this spill it sure did feel like it.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Don't take his demeanor personal.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
He's speaks very fast and very detached from the process. Everything is very mater-of-fact. When giving his "spill" he did it the same as if we were a heterosexual couple trying to get pregnant.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
Suggested which ovulation kits to purchase and when to call the office.
Describe your experience with your nurse at Fertility Institute of Virginia. (Assigned nurse: Kim)
Very nice staff
Describe your experience with Fertility Institute of Virginia.
The facility seems very nice; however, the walls seems paper thin. Having two locations is ideal and being able to complete things electronically. The care team could do more to acknowledge the presence of the non-carrying parent. When with my spouse, I feel completely ignored as a patient.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
Copay of $40
4
Doctor
Michael Edelstein
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 25
European
Income $50K - $99K
Engineer
3rd of 5 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Zero bedside manner or compassion for the patients. He [Dr. Edelstein] wasn't willing to try anything outside of the standard if we did do a second retrieval...strong preference for single [embryo transfer]...he wanted to push a second round of IVF for the money when we still had 8 embryos elsewhere...he told me that my 2 miscarriages at the time did not count because they were all early
they [nurses of Fertility Institute of Virginia] were hard to get in contact with. They were nice in person...Communication was seriously lacking compared to the 3 other clinics that I've been to. If I didn't constantly call them, I would never get an answer or call back. The clinic is in a clean and easy to locate location. They tend to have long waits for some procedures.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
he told me that my 2 miscarriages at the time did not count because they were all early. He only wanted my money and it was obvious. Zero bedside manner or compassion for the patients. He wasn't willing to try anything outside of the standard if we did do a second retrieval. I left that appointment completely upset.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Find a different doctor.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
he wanted to push a second round of IVF for the money when we still had 8 embryos elsewhere
Describe your experience with the nursing staff at Fertility Institute of Virginia.
they were hard to get in contact with. They were nice in person.
Describe your experience with Fertility Institute of Virginia.
Communication was seriously lacking compared to the 3 other clinics that I've been to. If I didn't constantly call them, I would never get an answer or call back. The clinic is in a clean and easy to locate location. They tend to have long waits for some procedures.
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of Virginia.
strong preference for single
What specific things went wrong at Fertility Institute of Virginia?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Michael Edelstein
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5