Fertility & IVF Center of Miami

3 doctors work here

Rated 8.2
Strongly recommend: 70%Neutral: 7%Don't recommend: 23%8.2
70% strongly recommend
41 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
611
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Miami
8950 N. Kendall Dr
Miami, FL 33176
Miami Beach
4308 Alton Rd
Miami Beach, FL 33140
Miramar
12600 Pembroke Rd
Miramar, FL 33027
Show 1 more

41 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 39 - 40
1 IVF
Male Factor
Latinx
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Akerman is always very kind. He always makes sure you understand every step of the treatment you are in. You never feel rushed on the appointments with him, he takes his time with the patient, hear your question and guide you with the best options for your case...Sometimes he runs a bit late from one appointment to another but that's not a real issue for me, that really means he takes his time with each one of his patients.
The [Fertility & IVF Center of Miami] clinic has a wonderful staff, you feel that anyone you talk to is a professional and knows their job. The clinic itself is always spotless, very clean and well maintained...The nurses are one of the biggest assets of this clinic, they are just wonderful, caring and very helpful all the time.
How was your experience with Fernando Akerman at Fertility & IVF Center of Miami?
Dr Akerman is very patient and knowledgeable. A very good listener and highly empathetic. I have been always treated with respect, dignity. Sometimes he runs a bit late from one appointment to another but that's not a real issue for me, that really means he takes his time with each one of his patients.
What's one piece of advice would you give a prospective patient of Fernando Akerman at Fertility & IVF Center of Miami?
Go open minded and listen to his recommendations, ask about everything and he will always explain with lots of details, definitely he is a professional and knows what he is doing.
During treatment, were you treated like a number or a human with Fernando Akerman at Fertility & IVF Center of Miami?
Dr. Akerman is always very kind. He always makes sure you understand every step of the treatment you are in. You never feel rushed on the appointments with him, he takes his time with the patient, hear your question and guide you with the best options for your case.
Describe the protocols Fernando Akerman used in your cycles at Fertility & IVF Center of Miami and their degree of success.
We are doing IVF, we are still in the middle of the process, the first step for egg retrieval I was put on Menopour, Gonal and Ganirelix, and couldn't ask for a better outcome of my retrieval. Further steps are yet to come.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nurses are one of the biggest assets of this clinic, they are just wonderful, caring and very helpful all the time.
Describe your experience with Fertility & IVF Center of Miami.
The clinic has a wonderful staff, you feel that anyone you talk to is a professional and knows their job. The clinic itself is always spotless, very clean and well maintained. Some areas may need a bit of upgrade since can looks a bit dated but overall super well kept. My first appointment was in the Miami beach facility and that one is even more beautiful, modern and spotless too.
Describe Fernando Akerman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
We haven't get there yet.
10
Doctor
Fernando Akerman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
6
NPS
5
Age 30
1 IUI
Anovulation
PCOS
Latinx
Income $50K - $99K
Teacher
4th of 4 Docs
5 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Jacobs is very knowledgeable and for this reason, I would recommend him to someone. He is very dry and does not show compassion so if that's what you are looking for seek someone else. When I lost my pregnancy he did not show remorse or empathy. When you advocate for yourself he sees you and does put more effort into helping you. If you request to see him he will make time for you but it is difficult to get past the nurses and office staff. There is no direct email or number to the doctor.
Very early morning appointments available [at Fertility & IVF Center of Miami], but treated as a first come first serve basis. They have more patients than they can handle and double book constantly. They open at 7am but do not answer the phone till about 9-9:30. Bring your work or a book to entertain yourself with because if you are going for an ultrasound you will be there for over 40 minutes waiting in the room after you've already waited in the waiting room. Parking is easy.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs is very knowledgeable and for this reason, I would recommend him to someone. He is very dry and does not show compassion so if that's what you are looking for seek someone else. When I lost my pregnancy he did not show remorse or empathy. When you advocate for yourself he sees you and does put more effort into helping you. If you request to see him he will make time for you but it is difficult to get past the nurses and office staff. There is no direct email or number to the doctor.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
He is a good doctor but his staff sucks so be ready to deal with that. Also, unless you do IVF you will barely see him. The nurses see most of the patients for the monitoring and baselines and do the IUIs. You need to request to see him sternly in order to be able to see him.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
The nurses and doctor's never remember you. Even if you go in every day. They don't read your chart before seeing you so they just either assume it's your first visit or assume your millionth and that you don't need anything explained. It is very frustrating. When they tell you they will call you they most likely will not or they will call you very late. If you leave a message be sure to call and leave the message with an actual human not the machine and even still call and leave a messgae with a human multiple times so that your message is returned.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nurses pretend to be very compassionate. They do everything in their power to not involve the doctor. They are dishonest. One day they will do something for you and the next day they will say the clinic never does that, even something as simple as getting a note for work. They take forever to respond to calls and messages. They never read your chart. Most of them don't enjoy clarifying or explaining anything but you have to explain your situation to them every time you go in. You get a new nurse for each visit which adds to the chaos.
Describe your experience with Fertility & IVF Center of Miami.
Very early morning appointments available, but treated as a first come first serve basis. They have more patients than they can handle and double book constantly. They open at 7am but do not answer the phone till about 9-9:30. Bring your work or a book to entertain yourself with because if you are going for an ultrasound you will be there for over 40 minutes waiting in the room after you've already waited in the waiting room. Parking is easy.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
About 3K a month (had no insurance coverage, this is not including meds)
What specific things went wrong at Fertility & IVF Center of Miami?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
They have lost paperwork. Every time you call they write it down and create notes from the conversation and when I mention I've called about this before they tell me they don't have the notes but when I requested my medical records all the notes I was referring to were there. Of course, not all the calls were documented as I'm sure the nurse got lazy or did not want to document my message. Appointments were lost as they said they would call me to let me know if they were going to remain open with a bad storm heading our way and they never called me back. There was a city-wide shut down that morning so I assumed the clinic was closed. Especially after I called 3 times and had no response. Then that afternoon my call gets answered and I'm told they never closed and I missed my appointment. I have been told they would call me with results and they never did. I would call to inquire and was told someone would get back to me and they would not. I was scheduled for an IUI multiple times when we were only doing Timed Intercourse at that time. One nurse would tell me to take medication XYZ this way and another nurse would tell me an opposite way. One nurse told me to stay home after suffering a miscarriage another said I could go back to work. I requested my chart be shared with my other doctors and it never was. When changes were made to my protocol they would assume I would know and when I would inquire they would get annoyed. I was given methotrexate and was not conveyed critical information about the drug. This information was discovered by internet searches and then I called to confirm if it was accurate adn was told it was.
6
Doctor
Michael Jacobs
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
5 of 5
5
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
0
NPS
0
Age 34 - 36
2 IVF
Male Factor
Uterine Fibroids
Latinx
Income $100K - $199K
Teacher
1st of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Jacobs was more interested in the quantity of eggs instead of the quality of eggs...Ultimately, he did adjust the medicines for the second cycle...From day one, he always mentioned that he would transfer 1 embryo at a time. On the day of retrieval, as we were preparing for transfer, Dr. Jacobs walks in and tells us he will be transferring both because the first got damaged during thawing. We were not given a choice... both were thawed and transferred.
I would email them all and I will say that they [Fertility & IVF Center of Miami] were excellent about returning my emails and calls...Purchase a package that included two retrievals and unlimited transfers for $27,400. This didn't include in-house lab work, semen analysis, semen deposits, medications, or PSG testing. Because of my insurance, most medications were not covered either. The end total was over $45,000.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
At first, we felt extremely hopefully and good with our decision to go with Dr. Jacobs. We purchased the package offered that included two retrievals and unlimited transfers. After our first failed IVF cycle (30 eggs retrieved from 1 ovary resulting in 1 abnormal embryo), Dr. Jacobs wanted us to use donor sperm. From that moment on, every visit with him it would be mentioned. We were very clear that we wanted to use husband's sperm and his urologist told us that we could be successful with his sperm. We processed to do a second retrieval. He retrieved 20 eggs resulting in 2 normal embryos. From day one, he always mentioned that he would transfer 1 embryo at a time. On the day of retrieval, as we were preparing for transfer, Dr. Jacobs walks in and tells us he will be transferring both because the first got damaged during thawing. We were not given a choice... both were thawed and transferred. A week later we got a negative pregnancy test. From the end of the first cycle, we felt that Dr. Jacobs had zero confidence in us and was just continuing with us because we had purchase the package.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Get a second opinion before making your decision.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs was more interested in the quantity of eggs instead of the quality of eggs. When we mentioned the suggestion of quality vs quantity to him, it was offended. Ultimately, he did adjust the medicines for the second cycle.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
For first cycle, I was on menopur, cetrotide, gonal-f, and prenatal vitamins as preparation for retrieval. It resulted in 1 abnormal embryo. After insisting from us, it was adjusted for second cycle. For second cycle, I was on the same medications, different dosages for retrieval. I was then put on vivelle dot patches, lupron, baby aspirin, and prenatal vitamins as preparation for the implantation. Once we got closer to implantation, I was taken off of lupron and started on progesterone, azithromycin, and medrol. Once I got the negative test, I was told to stop everything at once.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
At the beginning of each cycle, I was given a nurse coordinator. However, as the cycle progressed, I realized that the nurses did not work every day since they took turns working weekends. I would email them all and I will say that they were excellent about returning my emails and calls. Monica, Teresa, and all the nurses were a joy to talk to. The only complaint I have was that I was given the wrong arrival time for my implantation. This added stress to an already stressful event. When mentioned to Dr. Jacobs, he told me that I must have heard the time wrong but that she gave me the right time. That upset me more but luckily we were able to start the procedure before the window was up.
Describe your experience with Fertility & IVF Center of Miami.
All the employees, except the receptionist, are extremely helpful and willing to answer my thousands of questions. I would leave a message or email me to call me, and they would before the end of the day. I greatly appreciate it. The receptionist, however, needs to work on listening to the patient calling before giving an answer. As a teacher, I had a special request grant to have afternoon appointments when it was with Dr. Jacobs himself. Whenever I would call to make those appointments, the receptionist would immediately cut me off and say no. I would hang up with her and continue to call until a different office employee would answer and hear me out.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Purchase a package that included two retrievals and unlimited transfers for $27,400. This didn't include in-house lab work, semen analysis, semen deposits, medications, or PSG testing. Because of my insurance, most medications were not covered either. The end total was over $45,000.
Describe Michael Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
From the beginning, Dr. Jacobs told us that he only does SET and was highly against multiple because it reduces the chances of a live birth. Then on transfer day of our 2nd cycle, he comes in and tells us that he's implanting both. We reminded him of what he told us, excused himself to go check with lab, return to inform us that the first one was damaged in the thawing out process and therefore they went ahead and thaw out the second. The first one wasn't going to take anyways and wouldn't affect the success chances of the second one... he was wrong! We got a negative pregnancy test. We feel that we should have been given a choice whether or not to thaw out the second one at that time, and that Dr. Jacobs went back on his position. It's almost as if he was covering for the lab.
What specific things went wrong at Fertility & IVF Center of Miami?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
When it was time to get the PGS results of our second IVF cycle, it was almost impossible to get an appointment. I was first schedule for a week after the said date on my Protocol, then they called back saying they need to change it to the following day. I finally emailed the nurse to call me. When she did, she was finally able to get me an appointment for the day it said on the protocol. When mentioned to Dr. Jacobs, he told me that his wife had surprised him with a birthday weekend getaway. I completely understand that doctors have lives too but we were left in limbo. He could have had one of the other doctors seen us and give us the info. Bad management on the office's part.
0
Doctor
Michael Jacobs
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 33 - 34
1 Fertility Medications
Male Factor
European
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Michael Jacobs] explained there was no need for us to transfer multiple embryos despite my concern for the first failed single transfer(not by Dr Jacobs). Healthy embryo, healthy uterus, one is the safer route. Those were his words and I trusted him...seemed as invested in our process as we were. He was very honest, thorough, and answered all questions...was very real and at the same time explained things well and made us feel very comfortable. Our original plan was to wait a few months until I “thought the timing was better” but he was so confident and made us have that same confidence in him we decided not to wait. I felt as if we were in good hands through the whole process.
Due to my specific situation and failed transfer as part of a study I was given a discount [by Fertility & IVF Center of Miami]...Medical care is great, sometimes hard to speak to someone. You have to leave a message for the nurse and wait for a call back. Although they usually will call you back by the end of the day. If this is the only con of this clinic, I think that’s pretty good. It’s really not even an issue, it’s just the anxiety you can experience during this process can make you a little crazy waiting to speak to someone.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr Jacobs was very real and at the same time explained things well and made us feel very comfortable. Our original plan was to wait a few months until I “thought the timing was better” but he was so confident and made us have that same confidence in him we decided not to wait. I felt as if we were in good hands through the whole process.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Listen to him, trust him. He knows what he’s doing!
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr Jacobs seemed as invested in our process as we were. He was very honest, thorough, and answered all questions.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I remember during the transfer he took a long time to transfer the embryo. He took his time and made sure that he did all he could. Our previous transfer was very quick and unfortunately didn’t work. I left there feeling confident that he put his all into that process. And here I am almost 6 months pregnant.
Describe your experience with your nurse at Fertility & IVF Center of Miami. (Assigned nurse: Denise, Nicole )
Nurses were great, made you feel very comfortable. Sometimes difficult to speak to someone right away although I understand they are with patients.
Describe your experience with Fertility & IVF Center of Miami.
Medical care is great, sometimes hard to speak to someone. You have to leave a message for the nurse and wait for a call back. Although they usually will call you back by the end of the day. If this is the only con of this clinic, I think that’s pretty good. It’s really not even an issue, it’s just the anxiety you can experience during this process can make you a little crazy waiting to speak to someone.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Due to my specific situation and failed transfer as part of a study I was given a discount. The price of treatment is unforgiving but has triodes the results I wanted.
Describe Michael Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
He explained there was no need for us to transfer multiple embryos despite my concern for the first failed single transfer(not by Dr Jacobs). Healthy embryo, healthy uterus, one is the safer route. Those were his words and I trusted him.
10
Doctor
Michael Jacobs
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 30
Male Factor
Latinx
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Since our infertility is due to a male factor, Dr. Chuong had us meet with a urologist to assess my husband's issue. ... As soon as you step into her office, it was such a calming feeling and she was excited to meet us and get to know our story. ... My sonogram was performed by the doctor herself and she walked me through every step and explained everything on the monitor. Every time after that, any tests that need to be performed in her office, have always been done by her.
The clinic is located in a hospital. The parking garage leads you straight to the clinic and it is easy to access. The answering service usually answers the calls and then will redirect you to the right person or nurse. ... They [nurses] return your calls same day, they are always willing to answer questions and if they are unsure, they will find out for you. The times we have gone to the clinic, they are all very welcoming and have made this a smooth process thus far.
How was your experience with Farah Chuong at Fertility & IVF Center of Miami?
Dr. Chuong was recommended to us by my OBGYN. As soon as you step into her office, it was such a calming feeling and she was excited to meet us and get to know our story. We had already met with a urologist for my husband and were disappointed with the results. She immediately recommended a new urologist in which she works closely with and even offered to reach out to him personally, to see if we could get an earlier appointment. Once she asked us both questions for her review, she explained the process of IVF step by step. I had a list of questions in my head prior to meeting with her and she answered them all before I could even ask. Dr. Chuong did not hesitate in getting the ball rolling with the diagnostic workup. My husband and I started the tests that same day. My sonogram was performed by the doctor herself and she walked me through every step and explained everything on the monitor. Every time after that, any tests that need to be performed in her office, have always been done by her. She always greets us warmly and make us feel comfortable. My husband had a sperm analysis done in her office early one Friday morning and she called me personally that same day with the results.
What's one piece of advice would you give a prospective patient of Farah Chuong at Fertility & IVF Center of Miami?
She does not take the easy way out. She is very meticulous and likes to cover every possibility. So have patience! This is a long journey and exploring all your options may result in something you never imagined.
During treatment, were you treated like a number or a human with Farah Chuong at Fertility & IVF Center of Miami?
Dr. Chuong provided us with her email after our first consultation and told us if we had any questions or concerns, to reach out to her directly for answers. After my husbands sperm analysis, she personally called us to give us the results immediately.
Describe the protocols Farah Chuong used in your cycles at Fertility & IVF Center of Miami and their degree of success.
We are still in the early stages of the treatment cycle. Since our infertility is due to a male factor, Dr. Chuong had us meet with a urologist to assess my husband's issue. My husband will be having surgery this month and then we will revaluate the best course of action whether it be IUI or IVF.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nursing staff at the clinic is amazing. They return your calls same day, they are always willing to answer questions and if they are unsure, they will find out for you. The times we have gone to the clinic, they are all very welcoming and have made this a smooth process thus far.
Describe your experience with Fertility & IVF Center of Miami.
The clinic is located in a hospital. The parking garage leads you straight to the clinic and it is easy to access. The answering service usually answers the calls and then will redirect you to the right person or nurse. If you are unable to reach them and it is an emergency let the answering service know and they will try to connect you or send them an email to call you back as soon as possible.
Describe the costs associated with your care under Farah Chuong at Fertility & IVF Center of Miami.
Our estimated cost for the IVF is approximately $40,000.00.
Describe Farah Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
Dr. Chuong did say at our initial meeting that she usually does single embryo transfers. She did say when we got to that point, we could further discuss the options.
10
Doctor
Farah Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
9
Age 34
1 IUI
Anovulation
PCOS
Poor Egg Quality
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Farah Chuong] performs many of the tests herself which I loved. This includes the initial exam, the hysteroscopy, some of the US appointments and IUI procedures. This is uncommon from my previous experiences so I very much appreciate an involved physician. Also, I ask a ton of questions as I like to be very involved in my treatment plan. She is patient with me and answers EVERY single question. She makes sure I leave her office confident in the current plan and yet knowledgeable in the expectation part of it.
They [Fertility & IVF Centers of Miami] have coordinators that handle each individual aspect. For example one woman (Maria) handles the insurance side. She advocates for you based on what is covered and what isn’t. She automatically sends authorizations when required. She communicates every step with you and is easy to reach.... The nusing staff seems to be knowledgeable at each appointment. They share US results such as endometrial lining and follicle size. They let you see your results and explain what they are measuring, etc. Blood draws are pretty painless so that’s a plus as well :)
How was your experience with Farah Chuong at Fertility & IVF Center of Miami?
This is my first cycle with Dr. Chuong so we don’t know if this cycle has worked yet. However, I can say that she has been great so far. She performs many of the tests herself which I loved. This includes the initial exam, the hysteroscopy, some of the US appointments and IUI procedures. This is uncommon from my previous experiences so I very much appreciate an involved physician. Also, I ask a ton of questions as I like to be very involved in my treatment plan. She is patient with me and answers EVERY single question. She makes sure I leave her office confident in the current plan and yet knowledgeable in the expectation part of it.
What's one piece of advice would you give a prospective patient of Farah Chuong at Fertility & IVF Center of Miami?
Ask all of your questions. She has a great bedside manner, is easy to talk to, and will give you honest answers.
During treatment, were you treated like a number or a human with Farah Chuong at Fertility & IVF Center of Miami?
During my first visit with Dr. Chuong I felt very well educated with where we were currently and where we were headed in our treatment plan. During the first few US appointments I did not get to see the Doctor at all and I felt very disappointed in my progress and not educated on the expectations of the current treatment plan. I expressed this during my second visit and now she has been present at every subsequent visit.
Describe the protocols Farah Chuong used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I was referred to this clinic because my previous RE did not practice IVF. I was told that we were at a point that we would benefit from visiting another clinic who did offer IVF as all the other options we tried had not produced a positive result yet. We made an appointment to visit with her and start discussions while we were in the TWW. That cycle was all over the place for me and I ended up starting my period almost a week early. When we showed up at Dr. Chuong’s office we were told that there were numerous cysts left over from the gonadotropin cycle and that we were not good candidates to start IVF. I explained that I did not want to lose a cycle and so she recommended that we wait a few days for my progesterone levels to drop and start a less invasive approach of 7.5 mg of Letrozole. I responded very slowly but finally produced 2 mature follicles (20 mm Amd 18 mm). We triggered on day 16 and IUI was on day 18. Not sure of the outcome for this cycle yet.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nusing staff seems to be knowledgeable at each appointment. They share US results such as endometrial lining and follicle size. They let you see your results and explain what they are measuring, etc. Blood draws are pretty painless so that’s a plus as well :)
Describe your experience with Fertility & IVF Center of Miami.
They have coordinators that handle each individual aspect. For example one woman (Maria) handles the insurance side. She advocates for you based on what is covered and what isn’t. She automatically sends authorizations when required. She communicates every step with you and is easy to reach.
Describe the costs associated with your care under Farah Chuong at Fertility & IVF Center of Miami.
We have insurance coverage for some procedures such as US and bloodwork. Cost of IUI is $500 I believe.
10
Doctor
Farah Chuong
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 32
3 IUI
2 IVF
Unexplained
European
Native American
Income $100K - $199K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Jacobs has a very serious demeanor and a very dry personality but he will always have your best interests at heart. He is very conservative with his protocols and will always take the path with less risks. He was very thorough with his treatment plans. He did not perform any of my IUIs but did every ultrasound for my second egg retrieval and performed the actual egg retrieval. He also performed the frozen embryo transfer as well. He was easily accessible if you needed to reach out to him.
The clinic [Fert and IVF Ctr of Miami] doesn’t have a support group the way Another large fertility clinic in the area does which makes it more difficult to find people who are going through the same thing you are. The staff is very friendly and helpful but you will see multiple nurses and doctors throughout this process depending on what treatments you have done...The nursing staff was amazing. I saw them way more often than I saw Dr. Jacobs
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs has a very serious demeanor and a very dry personality but he will always have your best interests at heart. He is very conservative with his protocols and will always take the path with less risks. He was very thorough with his treatment plans. He did not perform any of my IUIs but did every ultrasound for my second egg retrieval and performed the actual egg retrieval. He also performed the frozen embryo transfer as well. He was easily accessible if you needed to reach out to him.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
He will always have your best interests at heart and work towards getting you to achieve your goal in a conservative fashion.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs would always take the time you needed when explaining something to you but he wouldn’t remember your file and often have to refer to it during his conversation. I often felt like he had a script that he would share with all patients. He was very thorough and conservative which I appreciated.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I did 3 IUIs with 100mg of clomid during CD3-7 and then triggered with Ovidrel. The IUI would always occur 36 hours after the trigger and he would recommend a single IUI unless he couldn’t confirm if you ovulated prior to the IUI. My first egg retrieval was 8 days of stims with 225 UI of Gonal F and 1 vial of Menopur per day. I started Cetrotide on day 5. I used Novarel for my trigger shot and was able to start my egg retrieval protocol within days of my failed IUI. I had 8 eggs retrieved, 6 were mature, 4 fertilized with ICSI and 2 were frozen on day 5 and sent for PGS testing. They both came back abnormal. I had to go on birth control for a minimum of 18 days before being about to start the frozen embryo transfer once I got my period. For my second egg retrieval I used 200 UI of Gonal F each night along with 1 vial of Menopur. I started Cetrotide once I had a folical that was at least 13mm. I stimmed for 11 days and used Novarel as my trigger shot. I got 11 eggs, all 11 were mature, 8 fertilized with ICSI, 2 blasts were frozen on days 5 and 6 and only 1 was PGS normal. We did a frozen embryo transfer with our 1 PGS normal embryo.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nursing staff was amazing. I saw them way more often than I saw Dr. Jacobs and grew a fondness for them early on. They started to feel more like family as I would visit them daily depending on my procedure at the time. They were very attentive, compassionate and caring. I still go back and visit them from time to time.
Describe your experience with Fertility & IVF Center of Miami.
The clinic doesn’t have a support group the way Another large fertility clinic in the area does which makes it more difficult to find people who are going through the same thing you are. The staff is very friendly and helpful but you will see multiple nurses and doctors throughout this process depending on what treatments you have done.
Describe your experience with your monitoring appointments at Fertility & IVF Center of Miami.
The clinic was always able to schedule my ultrasound appointments with very little notice. They would usually run on time and the wait time was always reasonable.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Yes. The IUI payment structure was very transparent. Each ultrasound had a separate costs from the IUI. The total amount for the IUI would depend on the number of ultrasounds. For IVF there were 2 options, 1 single egg retrieval, or a package with 3 egg retrivals and unlimited transfer within a 1 year period. There was a minimal difference between the two packages.
10
Doctor
Michael Jacobs
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
6
NPS
6
Age 32
3 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
I think he [Dr. Michael Jacobs] is very set in his own ways. Being diagnosed with unexplained infertility I felt like it was a shot in the dark trying to figure out how to get me pregnant. It was a struggle in the beginning to feel like I was being heard. However we are on the same plan for IVF in the event that IUI doesn't work.
[At Fertility & IVF Ctr of Miami] The nurses do all the ultrasounds, blood work and procedures for a medicated IUI. Every visit I see a different nurse and every visit I have to explain my story again to them since my treatment is different from the norm.... I wish they had a better support group like some of the other clinics in Miami.... Every nurse we have come across has been great. I wish they would introduce themselves when they walk in. I also wish they would check my file beforehand to get to know me a little.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
I think he is very set in his own ways. Being diagnosed with unexplained infertility I felt like it was a shot in the dark trying to figure out how to get me pregnant. It was a struggle in the beginning to feel like I was being heard. However we are on the same plan for IVF in the event that IUI doesn't work.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Hold your ground. Don't let them push you into something you don't want. Always question the overages that you're paying.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
The nurses do all the ultrasounds, blood work and procedures for a medicated IUI. Every visit I see a different nurse and every visit I have to explain my story again to them since my treatment is different from the norm.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I am diagnosed with unexplained infertility. I take clomid 100mg from CD3-7 then have my check up on CD11 and trigger with Ovidrel. Once I do my IUI I start on 50mg progesterone suppositories that I take twice a day. This is the least invasive method. For this reason we started on this path.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
Every nurse we have come across has been great. I wish they would introduce themselves when they walk in. I also wish they would check my file beforehand to get to know me a little.
Describe your experience with Fertility & IVF Center of Miami.
The main reason I am at this clinic is for convenience. It is 5 minutes from our house and my office which makes the multiple appointments less stressful. I wish they had a better support group like some of the other clinics in Miami.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Each ultrasound is $355. It's an additional $20 to visit on the weekend. The IUI is $535 and $400 for a second IUI. Ovidrel is $99 and progesterone suppositories are $68. Clomid is $5
Describe Michael Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
My husband and I would prefer to transfer 2 embryos if we have enough. The doctor only recommends one. We are paying out of pocket so we want to maximize our chances of success.
6
Doctor
Michael Jacobs
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
7
NPS
6
Age 29 - 30
1 IUI
PCOS
Latinx
Income $50K - $99K
1st of 2 Docs
6 Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Joelle Taylor is amazing. She was highly recommended by many who had seen her, and thus, have a tangible blessing, that only resulted from her help and expertise. She has wonderful beside manner, and explained everything to my husband and I, wonderfully.... I do not remember exact specifications such as dosage information etc but I do know that she began my IUI cycle with Clomid 150mg (I had previously tried 6 cycles of Clomid with my OBGYN), then we continued with monitoring and then added injections. In the end, we followed with 2 IUIs back to back (on Monday, and Tuesday) to try and increase probability
Most of the nursing staff [at Fertility & IVF Center of Miami] was very nice. one of the nurses who usually drew my labs was so sweet and understanding. Alot of times I didn't see Dr Taylor at my visits, so I wish I would have been better informed by the staff. (This process is a challenging one, and sometimes a patients mind is flustered) The nurse who actually performed my IUI I had never met before that appointment and I felt like she was cold and could have been more informative
How was your experience with Joelle Taylor at Fertility & IVF Center of Miami?
Dr Joelle Taylor is amazing. She was highly recommended by many who had seen her, and thus, have a tangible blessing, that only resulted from her help and expertise. She has wonderful beside manner, and explained everything to my husband and I, wonderfully.
What's one piece of advice would you give a prospective patient of Joelle Taylor at Fertility & IVF Center of Miami?
To be patient with appointments, since they can be long.
During treatment, were you treated like a number or a human with Joelle Taylor at Fertility & IVF Center of Miami?
Dr Joelle Taylor from the first visit on, was kind, caring, and informative. My only negative comment would be that for some of her staff
Describe the protocols Joelle Taylor used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I do not remember exact specifications such as dosage information etc but I do know that she began my IUI cycle with Clomid 150mg (I had previously tried 6 cycles of Clomid with my OBGYN), then we continued with monitoring and then added injections. In the end, we followed with 2 IUIs back to back (on Monday, and Tuesday) to try and increase probability
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
Most of the nursing staff was very nice. one of the nurses who usually drew my labs was so sweet and understanding. Alot of times I didn't see Dr Taylor at my visits, so I wish I would have been better informed by the staff. (This process is a challenging one, and sometimes a patients mind is flustered) The nurse who actually performed my IUI I had never met before that appointment and I felt like she was cold and could have been more informative
Describe your experience with Fertility & IVF Center of Miami.
Strength - Doctor's knowledge, Weakness - Staff issues
Describe the costs associated with your care under Joelle Taylor at Fertility & IVF Center of Miami.
$6000
What specific things went wrong at Fertility & IVF Center of Miami?
  • Lost paperwork
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
The financial coordinator, I believe Sandra is her name. failed to communicate concrete information (FINAL number for price)with me in person, until the day I started treatment. Of course everything changed that day because my new insurance was out of network, so I had to pay for ultrasounds etc more that was previously planned. Since then, I have called and left messages for her to ask what credit I have on my account to be prepared to start our next cycle, and have yet to receive a call back.
7
Doctor
Joelle Taylor
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
9
Age 41
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Income $100K - $199K
Marketer or PR
4th of 4 Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I could tell from the moment that I walked into Dr. Taylor's office that I was going to have a very different experience. She was kind, understanding, patient, thoughtful-I could go on and on. SHe is very special and one of a kind.... Try to manage your expectations as Dr. Taylor can only do so much-unfortunately there are many other factors at play.
It [Fertility & IVF Center of Miami] is small so you get to know everyone. It is on the expensive side.... FOr the most part the wait times were not bad, and I was able to schedule before work at times that were convenient for me.... THey [the nursing staff] were a bit un organized but over all very kind and compassionate.... A newer nurse gave me the wrong instructions in regards to coming in for an ultrasound/having a repeat beta.
How was your experience with Joelle Taylor at Fertility & IVF Center of Miami?
I could tell from the moment that I walked into Dr. Taylor's office that I was going to have a very different experience. She was kind, understanding, patient, thoughtful-I could go on and on. SHe is very special and one of a kind. I highly recommend her.
What's one piece of advice would you give a prospective patient of Joelle Taylor at Fertility & IVF Center of Miami?
Try to manage your expectations as Dr. Taylor can only do so much-unfortunately there are many other factors at play.
During treatment, were you treated like a number or a human with Joelle Taylor at Fertility & IVF Center of Miami?
Dr. Taylor could not have been kinder, more empathetic and understanding throughout the whole treatment process.
Describe the protocols Joelle Taylor used in your cycles at Fertility & IVF Center of Miami and their degree of success.
Dr. Taylor used the antagonist protocol plus the growth hormone. As I am a slow responder we used max doses of Gonal F and Menopur as well as the growth hormone. I was primed with estrogen patches. The results were as expected for my age and my numbers-I have diminished ovarian reserve as well as poor egg quality. My first cycle all 3 of the embryos tested came back abnormal. The second cycle due to complications we were not able to PGS test before transfer, we transferred two and I miscarried at 6 weeks. The third that was tested came back abnormal and I have one frozen that was not tested as it was too weak.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
THey were a bit un organized but over all very kind and compassionate.
Describe your experience with Fertility & IVF Center of Miami.
It is small so you get to know everyone. It is on the expensive side.
Describe your experience with your monitoring appointments at Fertility & IVF Center of Miami.
FOr the most part the wait times were not bad, and I was able to schedule before work at times that were convenient for me.
Describe the costs associated with your care under Joelle Taylor at Fertility & IVF Center of Miami.
THe costs were high, one of my cycles was covered partially by insurance so I really do not remember. I know I paid 14K for my last ivf cycle as meds and monitoring/blood tests were covered by insurance.
Describe Joelle Taylor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
As I already had twins I preferred to have a singleton but was not closed to having twins again. My one transfer two were transferred as that was the recommendation for my age.
What specific things went wrong at Fertility & IVF Center of Miami?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
A newer nurse gave me the wrong instructions in regards to coming in for an ultrasound/having a repeat beta.
10
Doctor
Joelle Taylor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015 - 2016, Unsuccessful
NPS
6
NPS
6
Age 33 - 34
2 IUI
Unexplained
European
Income $100K - $199K
Teacher
1st of 2 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Jacobs did seem like he was giving genuine advice during consultations, saying things like "if this were my wife or my daughter, this is what I would recommend". However, during the actual cycle process, it felt much more like a factory, like we were getting the same protocol for treatment as everyone else.... He took his time when we were able to see him, and he explained things in detail. He was not the one to perform the IUIs or any other parts of the procedures, and we didn't really see him that much other than initial consultations.
The nursing staff [Fertility & IVF Center of Miami] was good overall. I don't remember having any issues with them, other than the fact that they were the ones performing the IUIs. Both times they had trouble inserting the catheter into the uterus, but then again, the following doctor had trouble with that as well.... Strengths: two offices in two different locations (Miami Beach and Kendall), very convenient; quite efficient; nice nurses Weakness: because they're a big clinic, it didn't feel very personalized at times.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs was very nice and very professional. He ordered all the baseline testing and ruled out any diagnosable issue (hence unexplained infertility). He took his time when we were able to see him, and he explained things in detail. He was not the one to perform the IUIs or any other parts of the procedures, and we didn't really see him that much other than initial consultations.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Don't expect him to be doing your IUI. Ask about other approaches to IUI (other than Clomid).
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs did seem like he was giving genuine advice during consultations, saying things like "if this were my wife or my daughter, this is what I would recommend". However, during the actual cycle process, it felt much more like a factory, like we were getting the same protocol for treatment as everyone else.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
On the first cycle I used Clomid, 100 (2 pills) for 5 days. I responded very sensitively and produced I believe 4 or 5 mature follicles. They (nurses) did the insemination anyway but no pregnancy occurred. The second round he cut the dose of Clomid in half, and I still produced like 2 or 3 mature follicles. We did two inseminations back to back after the ovulation trigger shot, but no pregnancy.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nursing staff was good overall. I don't remember having any issues with them, other than the fact that they were the ones performing the IUIs. Both times they had trouble inserting the catheter into the uterus, but then again, the following doctor had trouble with that as well.
Describe your experience with Fertility & IVF Center of Miami.
Strengths: two offices in two different locations (Miami Beach and Kendall), very convenient; quite efficient; nice nurses Weakness: because they're a big clinic, it didn't feel very personalized at times.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Insemination ~$500 each, meds were 200-300 each cycle, I think.
6
Doctor
Michael Jacobs
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2015, Successful
NPS
9
NPS
9
Age 33
2 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Uterine Fibroids
Ashkenazi Jewish
Income $200K - $499K
Consultant
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Taylor wanted to help us so badly. We unfortunately were an odd case for the practice. I felt bad leaving and even cried after our last appointment knowing that I was going on to another doctor. She truly cared and I wants the best for us and I don't think I would have been able to get through this tough time without her. She would meet with me just to talk, as many times I wanted to and called to check up on me. I cannot thank her enough.
I felt that I made the right decision on going to the IVF Center of Miami, even though my treatments did not give me the end result that I wanted. Everyone at the office was up to speed on my progress and they were just caring and felt like they were involved in my journey. As someone who has had a lot of ups and downs, I can easily blame the office for that, but it wasn't them. I did move on to another doctor in New York. In Miami I felt like I was the only person with any issues - and that I was the only one going through this. It was helpful that there was a Miami Beach office, but I would have liked a little more support with possibly classes or seminars or a group to talk about what challenges I was facing.
How was your experience with Joelle Taylor at Fertility & IVF Center of Miami?
Dr. Taylor wanted to help us so badly. We unfortunately were an odd case for the practice. I felt bad leaving and even cried after our last appointment knowing that I was going on to another doctor. She truly cared and I wants the best for us and I don't think I would have been able to get through this tough time without her. She would meet with me just to talk, as many times I wanted to and called to check up on me. I cannot thank her enough.
What's one piece of advice would you give a prospective patient of Joelle Taylor at Fertility & IVF Center of Miami?
Do your homework. I researched a lot and felt like I wanted to make sure I was getting the best care. I also would suggest to ask to see what Dr. Jacobs has to say about your case if you are out of the ordinary. I am the kind of person who is their own advocate and I think you need to be with any doctor in this situation.
During treatment, were you treated like a number or a human with Joelle Taylor at Fertility & IVF Center of Miami?
My husband and I had a great relationship with Dr. Taylor. Even though I had my ups and downs, she truly treated both of us like we were family. She honestly cared about us and our wellbeing and was just genuinely concerned and wanted to help guide us through our journey.
Describe the protocols Joelle Taylor used in your cycles at Fertility & IVF Center of Miami and their degree of success.
1st Egg Retrieval - standard Follistim, Menopur, Ganorelix, HCG Trigger Shot, Progesterone in Oil = 10 days, then Day 5 egg retrieval. This pregnancy resulted as an ectopic and Dr. Taylor helped us get through it. 1st Frozen Embryo Transfer - Birth control, Lupron, Progesterone in Oil = no issues with transfer. Go pregnant and unfortunately miscarried at 10 weeks. Dr. Taylor saw us right away and did a D&C the next day. 2nd Egg Retrieval - same as the first with the medication, but unfortunately my medication had to be increased and the retrieval results were poor.
Describe your experience with your nurse at Fertility & IVF Center of Miami. (Assigned nurse: Ashley)
Ashley was extremely caring - she cheered me up when I was having a bad day and would like me see that there will be a light at the end of the tunnel and she truly felt that a baby was on the horizon for us.
Describe your experience with Fertility & IVF Center of Miami.
I felt that I made the right decision on going to the IVF Center of Miami, even though my treatments did not give me the end result that I wanted. Everyone at the office was up to speed on my progress and they were just caring and felt like they were involved in my journey. As someone who has had a lot of ups and downs, I can easily blame the office for that, but it wasn't them. I did move on to another doctor in New York. In Miami I felt like I was the only person with any issues - and that I was the only one going through this. It was helpful that there was a Miami Beach office, but I would have liked a little more support with possibly classes or seminars or a group to talk about what challenges I was facing.
Describe the costs associated with your care under Joelle Taylor at Fertility & IVF Center of Miami.
I was lucky enough to have my insurance cover the costs. The only costs I can recall that were not covered was embryo storage - $1,450 per year.
9
Doctor
Joelle Taylor
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
1 Fertility Medications
European
Income $50K - $99K
Lawyer
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuong is very up to date with the latest in fertility treatment and explained everything to me step by step. She did a great job breaking down the process. I felt so comfortable speaking with her and I felt like she was invested in every step!... Dr. Chuong was very realistic and optimistic with my fertility options since I didn’t have a history of factors that would lend to infertility but my husband is a pilot and never home when I ovulate. We spoke about the option of Clomid
Very good location and very clean environment. Staff [Fertility & IVF Center of Miami] was professional. Parking was very easy and free. They have multiple locations which is convenient and are open on weekends which is great! Staff calls back within an hour which is great and everyone is easy to work with.... Very organized with great communication skills. Always responded promptly to any questions I would have.
How was your experience with Farah Chuong at Fertility & IVF Center of Miami?
Dr. Chuong is very up to date with the latest in fertility treatment and explained everything to me step by step. She did a great job breaking down the process. I felt so comfortable speaking with her and I felt like she was invested in every step!
What's one piece of advice would you give a prospective patient of Farah Chuong at Fertility & IVF Center of Miami?
Be open and honest beccause she definitely wants to help she has so much knowledge she can come come up with a plan that is tailored to your needs.
During treatment, were you treated like a number or a human with Farah Chuong at Fertility & IVF Center of Miami?
Dr. Chuong is extremely personable and knowledgeable. She is very relatable and understood my fertility needs and came up with a plan that worked for my lifestyle. I am so grateful!
Describe the protocols Farah Chuong used in your cycles at Fertility & IVF Center of Miami and their degree of success.
Dr. Chuong was very realistic and optimistic with my fertility options since I didn’t have a history of factors that would lend to infertility but my husband is a pilot and never home when I ovulate. We spoke about the option of Clomid with natural inter course as well as freezing his sperm and doing IUI when I ovulate and weighed the pros and cons to both options.
Describe your experience with your nurse at Fertility & IVF Center of Miami. (Assigned nurse: Marcia Hall-Humpherson)
Very organized with great communication skills. Always responded promptly to any questions I would have.
Describe your experience with Fertility & IVF Center of Miami.
Very good location and very clean environment. Staff was professional. Parking was very easy and free. They have multiple locations which is convenient and are open on weekends which is great! Staff calls back within an hour which is great and everyone is easy to work with.
Describe Farah Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
N/A
10
Doctor
Farah Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
Unexplained
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Taylor was able to help us achieve our dream of becoming parents. Thanks to her knowledge, compassion, and expertise we were able to conceive our daughter. She made the whole process simple and provided me support and encouragement along the way. She will forever have a special place in our hearts.
The nurses [at Fertility & IVF Center of Miami] were all amazing. As you go almost everyday at some points of the cycle. I got to really get to know them and I absolutely love them all. They were very supportive, encouraging and loving. We still stop by and visit when we can as we will never forget the role they played in make our dream come true.
How was your experience with Joelle Taylor at Fertility & IVF Center of Miami?
Dr. Taylor was able to help us achieve our dream of becoming parents. Thanks to her knowledge, compassion, and expertise we were able to conceive our daughter. She made the whole process simple and provided me support and encouragement along the way. She will forever have a special place in our hearts.
What's one piece of advice would you give a prospective patient of Joelle Taylor at Fertility & IVF Center of Miami?
Trust dr. Taylor! She knows what she is doing and will always be honest with you. Sometimes it may not be what you want to hear but believe me she will move mountains to help you achieve your dream.
During treatment, were you treated like a number or a human with Joelle Taylor at Fertility & IVF Center of Miami?
Dr. Taylor made me feel like family. Her constant contact and concern with how I was doing and feeling made me feel like family. Thanks to her loving care I was able to successfully complete my ivf journey.
Describe the protocols Joelle Taylor used in your cycles at Fertility & IVF Center of Miami and their degree of success.
We did egg retrieval, frozen cycle transfer. As well as many genetic testing.
Describe your experience with your nurse at Fertility & IVF Center of Miami. (Assigned nurse: Angela, Nicole, Catherine )
The nurses were all amazing. As you go almost everyday at some points of the cycle. I got to really get to know them and I absolutely love them all. They were very supportive, encouraging and loving. We still stop by and visit when we can as we will never forget the role they played in make our dream come true.
Describe your experience with Fertility & IVF Center of Miami.
The clinic is very clean, organized, and extremely punctual. Also located in the medical arts building of Baptist hospital in Miami. Baptist is a great location and an excellent hospital.
Describe the costs associated with your care under Joelle Taylor at Fertility & IVF Center of Miami.
I don't remember exact cost but I know they were very reasonable and comparable to market prices.
10
Doctor
Joelle Taylor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 31
Male Factor
Latinx
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Choung took her time, she was very sweet. She collected a very detailed history on my husband and I and we did not feel in a rush. We were able to accomplish so much is a few short months.... She was very sweet and took her time. We did not feel in a rush at all. She sat with us and collected a complete medical history. We took our 10 year old along and she made sure to include him in the process and address him.
Very private and clean. The staff [Dr. Chuong] is friendly. The station where labs are drawn are clean. My husband went a few times to drop off and to do a sperm analysis and he said it was clean. Very close to parking, valet parking is also available. There is plenty of seating in the waiting room. Ultrasounds done by the dr.... the genetic counseling was about 3,000 out of pocket... [Nursing Staff] Very communicative, questions via phone answered in timely manner.
How was your experience with Farah Chuong at Fertility & IVF Center of Miami?
She was very sweet and took her time. We did not feel in a rush at all. She sat with us and collected a complete medical history. We took our 10 year old along and she made sure to include him in the process and address him.
What's one piece of advice would you give a prospective patient of Farah Chuong at Fertility & IVF Center of Miami?
Trust the process
During treatment, were you treated like a number or a human with Farah Chuong at Fertility & IVF Center of Miami?
Dr. Choung took her time, she was very sweet. She collected a very detailed history on my husband and I and we did not feel in a rush. We were able to accomplish so much is a few short months.
Describe the protocols Farah Chuong used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I don't know, my husband was referred to a urologist and he had a procedure done.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
Very communicative, questions via phone answered in timely manner.
Describe your experience with Fertility & IVF Center of Miami.
Very private and clean. The staff is friendly. The station where labs are drawn are clean. My husband went a few times to drop off and to do a sperm analysis and he said it was clean. Very close to parking, valet parking is also available. There is plenty of seating in the waiting room. Ultrasounds done by the dr.
Describe the costs associated with your care under Farah Chuong at Fertility & IVF Center of Miami.
It was covered by insurance mostly. After a few semen analysis we did pay for them and to drop off on Saturday was an extra fee. Also the genetic counseling was about 3,000 out of pocket
Describe Farah Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
Not that I remember
10
Doctor
Farah Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Unsuccessful
NPS
7
NPS
7
Age 37 - 41
1 IVF
Diminished Ovarian Reserve
Endometriosis
Ashkenazi Jewish
Income $200K - $499K
Consultant
1st of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Jacobs is a genius, there is no doubt about that. He is the founder of his clinic and clearly knows what he is talking about. However, he is not warm and fuzzy, if that is what you are looking for.... I just felt that until he reviewed my chart, he had no clue who I was each time I sat in front of him.... That he is very matter of fact, and gets straight to the point... For all of my IUI's the treatment stayed the same. Half way through my IVF when we were trying to produce more eggs he upped my medication.
It is great that there are multiple offices to this clinic [Fertility & IVF Center of Miami]. The nursing staff is exceptional. The wait is not long, they are generally on time will all appointments.... The nursing staff is exceptional both at the Miami office and the Miami Beach office. They always return your call and answer all questions... One time a nurse provided me with different information then the information that I asked for.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs is a genius, there is no doubt about that. He is the founder of his clinic and clearly knows what he is talking about. However, he is not warm and fuzzy, if that is what you are looking for.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
That he is very matter of fact, and gets straight to the point.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
I just felt that until he reviewed my chart, he had no clue who I was each time I sat in front of him.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
For all of my IUI's the treatment stayed the same. Half way through my IVF when we were trying to produce more eggs he upped my medication.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nursing staff is exceptional both at the Miami office and the Miami Beach office. They always return your call and answer all questions.
Describe your experience with Fertility & IVF Center of Miami.
It is great that there are multiple offices to this clinic. The nursing staff is exceptional. The wait is not long, they are generally on time will all appointments.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Almost all of my costs were out of pocket. Simple blood work was covered by insurance
What specific things went wrong at Fertility & IVF Center of Miami?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
One time a nurse provided me with different information then the information that I asked for.
7
Doctor
Michael Jacobs
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 29 - 30
1 Fertility Medications
Unexplained
Latinx
Income $200K - $499K
Teacher
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
The road to parenthood was not easy, thanks to Dr. Taylor my husband and I were able to achieve our dream. Had my second transfer not work I would have continued a 3rd time with Dr. Taylor. She is an exceptional physician and remarkable person! I highly recommend her to anyone who is on the road of infertility.
Our cost were very high compared to most cases. We had to undergo PGD total cost with medications were nearly 55K. My daughter is my biggest investment! Everything about them [the staff at Fertility & IVF Center of Miami] is wonderful! They care about us as humans!
How was your experience with Joelle Taylor at Fertility & IVF Center of Miami?
Thanks to Dr. Taylor and the entire staff of Fertility and IVF of Miami I am a mother to a beautiful healthy baby girl. The road to parenthood was not easy, thanks to Dr. Taylor my husband and I were able to achieve our dream. Had my second transfer not work I would have continued a 3rd time with Dr. Taylor. She is an exceptional physician and remarkable person! I highly recommend her to anyone who is on the road of infertility.
What's one piece of advice would you give a prospective patient of Joelle Taylor at Fertility & IVF Center of Miami?
Trust her! She knows that she is doing! Had my 2nd cycle not worked I would have gone for a 3rd, 4th, 5th with her!
During treatment, were you treated like a number or a human with Joelle Taylor at Fertility & IVF Center of Miami?
Thanks to Dr. Taylor and the entire staff of Fertility and IVF of Miami I am a mother to a beautiful healthy baby girl. The road to parenthood was not easy, thanks to Dr. Taylor my husband and I were able to achieve our dream. Had my second transfer not work I would have continued a 3rd time with Dr. Taylor. She is an exceptional physician and remarkable person! I highly recommend her to anyone who is on the road of infertility.
Describe your experience with your nurse at Fertility & IVF Center of Miami. (Assigned nurse: Maily Suarez )
GREAT!!!
Describe your experience with Fertility & IVF Center of Miami.
Everything about them is wonderful! They care about us as humans!
Describe the costs associated with your care under Joelle Taylor at Fertility & IVF Center of Miami.
OUr cost were very high compared to most cases. We had to undergo PGD total cost with medications were nearly 55K. My daughter is my biggest investment!
10
Doctor
Joelle Taylor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2011 - 2012, Successful
NPS
8
NPS
9
Age 26 - 27
2 IUI
1 IVF
1 Egg Freezing
Male Factor
European
Latinx
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Successful
Dr. Jacobs was very blunt with sensitive medical information and about what needed to be done. I appreciated being told the truth and our options up front. He was sympathetic....[The staff at Fertility and IVF Center of Miami] are extremely organized. They have an online system that tells you absolutely everything you need to know. The nursing staff always knows what is going on.
Dr. Jacobs was very blunt with sensitive medical information and about what needed to be done. I appreciated being told the truth and our options up front. He was sympathetic....[The staff at Fertility and IVF Center of Miami] are extremely organized. They have an online system that tells you absolutely everything you need to know. The nursing staff always knows what is going on.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
He is very blunt and very detailed in giving information. He will tell you exactly what you need to know and is a great, very smart Doctor.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Don't expect him to be very warm and sympathetic.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs was very blunt with sensitive medical information and about what needed to be done. I appreciated being told the truth and our options up front. He was sympathetic.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
This was a few years ago, I can't remember details like this.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
They are extremely organized. They have an online system that tells you absolutely everything you need to know. The nursing staff always knows what is going on.
Describe your experience with Fertility & IVF Center of Miami.
Warm and inviting, very clean. Expensive:
Describe your experience with your monitoring appointments at Fertility & IVF Center of Miami.
They gave me a window and I would go in at that time and be seen fairly quickly
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Nothing was covered by our insurance so everything was ot of pocket and very expensive
8
Doctor
Michael Jacobs
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
2016, Successful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
PCOS
European
Latinx
Income $100K - $199K
Consultant
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We did egg retrieval and decided to do a freeze all option [with Dr. Joelle Taylor]...icsi...She is warm and will ensure that she looks at all avenue in order to give you the best result, that means bringing home a baby, or in my case babies. She was so informative, and she made sure to do all tested to rule out certain infertility factors...Her bedside manner is amazing and she made me feel like I was her only patient...She will ensure you get the best results but will not sugar coat anythinh
We did egg retrieval and decided to do a freeze all option [at Fertility & IVF Center of Miami]...They [nurses] made me feel so safe and they had such a warm optimistic attitude...They were great about emergency visits and getting me in even though I didn't have an appointment...She [Dr. Joelle Taylor] is warm and will ensure that she looks at all avenue in order to give you the best result, that means bringing home a baby, or in my case babies. She was so informative, and she made sure to do all tested to rule out certain infertility factors
How was your experience with Joelle Taylor at Fertility & IVF Center of Miami?
She is warm and will ensure that she looks at all avenue in order to give you the best result, that means bringing home a baby, or in my case babies. She was so informative, and she made sure to do all tested to rule out certain infertility factors
What's one piece of advice would you give a prospective patient of Joelle Taylor at Fertility & IVF Center of Miami?
She will ensure you get the best results but will not sugar coat anythinh
During treatment, were you treated like a number or a human with Joelle Taylor at Fertility & IVF Center of Miami?
Her bedside manner is amazing and she made me feel like I was her only patient
Describe the protocols Joelle Taylor used in your cycles at Fertility & IVF Center of Miami and their degree of success.
We did egg retrieval and decided to do a freeze all option then to acftizenvtransfervusing icsi
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
They made me feel so safe and they had such a warm optimistic attitude
Describe your experience with Fertility & IVF Center of Miami.
They were great about emergency visits and getting me in even though I didn't have an appointment
Describe the costs associated with your care under Joelle Taylor at Fertility & IVF Center of Miami.
My insurance covered a great portion
10
Doctor
Joelle Taylor
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unknown Success
NPS
10
NPS
10
Age 36
Male Factor
Latinx
Income $100K - $199K
Operations
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
From my experience, he [Dr Michael Jacobs] is very thorough and doesn't waste your time. He asks for input and helps with strategy...Staff [at Fertility & IVF Center of Miami] is very friendly. Office is warm and inviting. Dr. Jacobs is kind, gentle explains very well...3 fte cycles for $23k+. Meds are approximately $4-6k. PGD is approximately $2500. Plus copayment
From my experience, he [Dr Michael Jacobs] is very thorough and doesn't waste your time. He asks for input and helps with strategy...Staff [at Fertility & IVF Center of Miami] is very friendly. Office is warm and inviting. Dr. Jacobs is kind, gentle explains very well...3 fte cycles for $23k+. Meds are approximately $4-6k. PGD is approximately $2500. Plus copayment
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
From my experience, he is very thorough and doesn't waste your time. He asks for input and helps with strategy.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Don't over think things. It is a long road so just concentrate on the task in front of you.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Staff is very friendly. Office is warm and inviting. Dr. Jacobs is kind, gentle explains very well.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I am in beginning stage so no in put here, yet.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
Friendly and knowledgeable
Describe your experience with Fertility & IVF Center of Miami.
I'm too new to know yet.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
3 fte cycles for $23k+. Meds are approximately $4-6k. PGD is approximately $2500. Plus copayment
10
Doctor
Michael Jacobs
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2012, Successful
NPS
10
NPS
10
Age 27
1 Fertility Medications
Anovulation
PCOS
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Jacobs was a great match for us. I liked his calm demeanor and how he explained everything. I felt very positive about his approach to our case. He even came to visit our son in the nicu after he was born... We did a round of clomid along with progesterone suppositories and an Ovidril booster shot... Great location and facility is high end and professional
Great location and facility [Fertility & IVF Center of Miami] is high end and professional... [The nurses were] Always organized and polite. Answered any questions... Dr Jacobs was a great match for us. I liked his calm demeanor and how he explained everything. I felt very positive about his approach to our case. He even came to visit our son in the nicu after he was born.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr Jacobs was a great match for us. I liked his calm demeanor and how he explained everything. I felt very positive about his approach to our case. He even came to visit our son in the nicu after he was born.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Ask lots of questions and even take notes during any appointments
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr Jacobs always took the time to explain things throughly. Answered all our questions and was very upfront and honest
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
We did a round of clomid along with progesterone suppositories and an Ovidril booster shot
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
Always organized and polite. Answered any questions
Describe your experience with Fertility & IVF Center of Miami.
Great location and facility is high end and professional
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
A lot of our fees were covered by insurance. Out of pocket was minor
What specific things went wrong at Fertility & IVF Center of Miami?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
Needed more clarification on one of our steps but cleared it up
10
Doctor
Michael Jacobs
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2004 - 2010, Successful
NPS
10
NPS
10
Age 33 - 39
1 Fertility Medications
Unexplained
Income $0 - $49K
Marketer or PR
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I had a fibroid that my gyn thought needed to be taken out but Dr. Akerman thought we could at least try and proceed with CC/DI to see if I could get pregnant without a risky surgery first....Dr. Akerman was quite compassionate and gave me a few recommendations for treatment and after thinking over everything I proceeded with one of them.
The nursing staff [Fertility and IVF Center of Miami] was exemplary, showing compassion an making sure I understood the instructions given to me. I believe [costs were] about $1500 for a CC cycle, DS was separate....Dr. Akerman was quite compassionate and gave me a few recommendations for treatment and after thinking over everything I proceeded with one of them.
How was your experience with Fernando Akerman at Fertility & IVF Center of Miami?
Dr. Akerman was quite compassionate and gave me a few recommendations for treatment and after thinking over everything I proceeded with one of them.
What's one piece of advice would you give a prospective patient of Fernando Akerman at Fertility & IVF Center of Miami?
Be patient with yourself and don't be afraid to ask your doctor anything.
During treatment, were you treated like a number or a human with Fernando Akerman at Fertility & IVF Center of Miami?
He was very caring and took the time to explain everything to me.
Describe the protocols Fernando Akerman used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I had a fibroid that my gyn thought needed to be taken out but Dr. Akerman thought we could at least try and proceed with CC/DI to see if I could get pregnant without a risky surgery first.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nursing staff was exemplary, showing compassion an making sure I understood the instructions given to me.
Describe your experience with Fertility & IVF Center of Miami.
Centrally located so easy to get to and very clean.
Describe the costs associated with your care under Fernando Akerman at Fertility & IVF Center of Miami.
I believe it was about $1500 for a CC cycle, DS was separate.
10
Doctor
Fernando Akerman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
8
NPS
10
Age 36
1 IVF
Black or African-American
Income $50K - $99K
Operations
2nd of 3 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Successful
He advise what to eat and what to do to relax and not overwhelm myself...What I love most about doctor jacobs [is] his Instagram lives he really indulge in the treatment for each fertility you may have and when I met him in person he gave me the same knowledge and help me understand the process...[he can] Be more communicative in person as he is on Instagram lives..
[the Fertility & IVF Center] very attentive to my needs she advises me on what to eat staying hydrated and just being a super human at times I needed a sensitive soul...Very knowledgeable very understanding and helpful. Sometimes the waiting period because I come on with days but that’s not their fault I maybe impatient..
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
What I love most about doctorjacobs we his Instagram lives he really indulge in the treatment for each fertility you may have and when I met him in person he gave me the same knowledge and help me understand the process. I hate that he has retired in the middle of my process so now I’m will doctor illion and praying for the best
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Be more communicative in person as he is on Instagram lives and there’s nothing else
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
I felt more like a human because he understood how important is to have children of your own and building family is happiness. He advise what to eat and what to do to relax and not overwhelm myself
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
I really don’t remember much but the meds lupron Trigger shots estrogen patches and several others
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
I love Joan she is the best and very attentive to my needs she advises me on what to eat staying hydrated and just being a super human at times I needed a sensitive soul
Describe your experience with Fertility & IVF Center of Miami.
Very knowledgeable very understanding and helpful. Sometimes the waiting period because I come on with days but that’s not their fault I maybe impatient I can not lie lol but other then that I have got to know everyone and everyone’s friendly faces
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Costing was very reasonable due to me already having ART coverage so meeting my deductible was my only thing to meet and my meds so I really don’t have much of the issues and now I can pay some until completing all due
Describe Michael Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
He was open with allowing me to choose the grade of each baby and I loved that
8
Doctor
Michael Jacobs
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
10
NPS
10
Age 43
1 IVF
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Farah Chuong] is very detailed and confident she can help you in having a baby and tells you the odds as well as complications. Makes sure your seen consistently to avoid complications...I felt my care and focus was on me when I was at the office. Even though the office is really busy...
I love how most of the [Fertility & IVF Center of Miami] clinic is handled. I just would prefer at each visit to be consulted with the nurse in the room and not in the hallway...The clinic is even open on weekends. Which helps me as I work during the week...The nurses at time didn’t get a hold of you until late in the day. But they always called you back to answer Amy questions or concerns.
How was your experience with Farah Chuong at Fertility & IVF Center of Miami?
She is very detailed and confident she can help you in having a baby and tells you the odds as well as complications. Makes sure your seen consistently to avoid complications. Blood work and ultra sounds two to three times a weeks. The clinic is even open on weekends. Which helps me as I work during the week.
What's one piece of advice would you give a prospective patient of Farah Chuong at Fertility & IVF Center of Miami?
Write everything down and have a personal calendar. Don’t buy all the meds at once as everyone is different and needs more or less of medications.
During treatment, were you treated like a number or a human with Farah Chuong at Fertility & IVF Center of Miami?
I felt my care and focus was on me when I was at the office. Even though the office is really busy.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nurses at time didn’t get a hold of you until late in the day. But they always called you back to answer Amy questions or concerns.
Describe your experience with Fertility & IVF Center of Miami.
I love how most of the clinic is handled. I just would prefer at each visit to be consulted with the nurse in the room and not in the hallway. That’s makes it more private and be able to ask questions freely. In the hall you feel rushed.
Describe the costs associated with your care under Farah Chuong at Fertility & IVF Center of Miami.
It’s about 40.000
Describe Farah Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
None.
10
Doctor
Farah Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 34
1 IVF
Poor Egg Quality
Latinx
Income $0 - $49K
3rd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I love him as a doctor [Fernando Akerman], i will recommend him 100 percent, he had a smile all the time, very warm and always answered all my questions, always willing to help and work with my schedule, very professional and great human.... Started with contraceptive pills, then We used menopur and gonal f. 150 ui in the morning and 150 in the afternoon. And pregnil as antagonist.
I have no complaints [of Fertility & IVF Center of Miami], just one time incident with the clinical coordinators that didn't schedule me right at the time ,and i had to wait, but mistakes happen, we are humans, i am not going to evaluate them wrong for one time incident... Vwry well known, organized and very nice nurses... Started with contraceptive pills, then We used menopur and gonal f. 150 ui in the morning and 150 in the afternoon. And pregnil as antagonist.
How was your experience with Fernando Akerman at Fertility & IVF Center of Miami?
I love him as a doctor, i will recommend him 100 percent, he had a smile all the time, very warm and always answered all my questions, always willing to help and work with my schedule, very professional and great human.
What's one piece of advice would you give a prospective patient of Fernando Akerman at Fertility & IVF Center of Miami?
Trust the process, he knows what he is doing.
During treatment, were you treated like a number or a human with Fernando Akerman at Fertility & IVF Center of Miami?
He is very warm and listening, very explicated, he answered all my questions, very nice doctor and human, very professional, he is a good doctor.
Describe the protocols Fernando Akerman used in your cycles at Fertility & IVF Center of Miami and their degree of success.
Started with contraceptive pills, then We used menopur and gonal f. 150 ui in the morning and 150 in the afternoon. And pregnil as antagonist.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
Vwry well known, organized and very nice nurses
Describe your experience with Fertility & IVF Center of Miami.
I have no complaints, just one time incident with the clinical coordinators that didn't schedule me right at the time ,and i had to wait, but mistakes happen, we are humans, i am not going to evaluate them wrong for one time incident
Describe the costs associated with your care under Fernando Akerman at Fertility & IVF Center of Miami.
$25,000
Describe Fernando Akerman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
We haven't get to that point
10
Doctor
Fernando Akerman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility & IVF Center of Miami
Miami
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5