Verified
This patient has provided documentation of treatment at this clinic.
2020, Successful
6
5
Dr. Jacobs is very knowledgeable and for this reason, I would recommend him to someone. He is very dry and does not show compassion so if that's what you are looking for seek someone else. When I lost my pregnancy he did not show remorse or empathy. When you advocate for yourself he sees you and does put more effort into helping you. If you request to see him he will make time for you but it is difficult to get past the nurses and office staff. There is no direct email or number to the doctor.
Very early morning appointments available [at Fertility & IVF Center of Miami], but treated as a first come first serve basis. They have more patients than they can handle and double book constantly. They open at 7am but do not answer the phone till about 9-9:30. Bring your work or a book to entertain yourself with because if you are going for an ultrasound you will be there for over 40 minutes waiting in the room after you've already waited in the waiting room. Parking is easy.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs is very knowledgeable and for this reason, I would recommend him to someone. He is very dry and does not show compassion so if that's what you are looking for seek someone else. When I lost my pregnancy he did not show remorse or empathy. When you advocate for yourself he sees you and does put more effort into helping you. If you request to see him he will make time for you but it is difficult to get past the nurses and office staff. There is no direct email or number to the doctor.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
He is a good doctor but his staff sucks so be ready to deal with that. Also, unless you do IVF you will barely see him. The nurses see most of the patients for the monitoring and baselines and do the IUIs. You need to request to see him sternly in order to be able to see him.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
The nurses and doctor's never remember you. Even if you go in every day. They don't read your chart before seeing you so they just either assume it's your first visit or assume your millionth and that you don't need anything explained. It is very frustrating. When they tell you they will call you they most likely will not or they will call you very late. If you leave a message be sure to call and leave the message with an actual human not the machine and even still call and leave a messgae with a human multiple times so that your message is returned.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
The nurses pretend to be very compassionate. They do everything in their power to not involve the doctor. They are dishonest. One day they will do something for you and the next day they will say the clinic never does that, even something as simple as getting a note for work. They take forever to respond to calls and messages. They never read your chart. Most of them don't enjoy clarifying or explaining anything but you have to explain your situation to them every time you go in. You get a new nurse for each visit which adds to the chaos.
Describe your experience with Fertility & IVF Center of Miami.
Very early morning appointments available, but treated as a first come first serve basis. They have more patients than they can handle and double book constantly. They open at 7am but do not answer the phone till about 9-9:30. Bring your work or a book to entertain yourself with because if you are going for an ultrasound you will be there for over 40 minutes waiting in the room after you've already waited in the waiting room. Parking is easy.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
About 3K a month (had no insurance coverage, this is not including meds)
What specific things went wrong at Fertility & IVF Center of Miami?
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
- Scheduled the wrong procedure
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
They have lost paperwork. Every time you call they write it down and create notes from the conversation and when I mention I've called about this before they tell me they don't have the notes but when I requested my medical records all the notes I was referring to were there. Of course, not all the calls were documented as I'm sure the nurse got lazy or did not want to document my message. Appointments were lost as they said they would call me to let me know if they were going to remain open with a bad storm heading our way and they never called me back. There was a city-wide shut down that morning so I assumed the clinic was closed. Especially after I called 3 times and had no response. Then that afternoon my call gets answered and I'm told they never closed and I missed my appointment. I have been told they would call me with results and they never did. I would call to inquire and was told someone would get back to me and they would not. I was scheduled for an IUI multiple times when we were only doing Timed Intercourse at that time. One nurse would tell me to take medication XYZ this way and another nurse would tell me an opposite way. One nurse told me to stay home after suffering a miscarriage another said I could go back to work. I requested my chart be shared with my other doctors and it never was. When changes were made to my protocol they would assume I would know and when I would inquire they would get annoyed. I was given methotrexate and was not conveyed critical information about the drug. This information was discovered by internet searches and then I called to confirm if it was accurate adn was told it was.
