Fertility Specialists Medical Group

2 doctors work here

Rated 7.6
Strongly recommend: 57%Neutral: 19%Don't recommend: 25%7.6
57% strongly recommend
55 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.5
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
605
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

Carlsbad
6125 Paseo del Norte
Carlsbad, CA 92011
858.239.2275
San Diego
8010 Frost Street
San Diego, CA 92123
858.505.5500

55 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
8
NPS
8
Age 29 - 30
3 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Donor Sperm
South Asian
Income $200K - $499K
Engineer
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Very personal, very compassionate, very detail oriented...Very compassionate doctor [Dr Wendy Shelly] but things just didnt work out..when we finally did IVF after 3 unsuccessful iuis and even that didnt workout..she took the time to jot every detail down and look carefully if we are missing something...
Very personal, very compassionate, very detail oriented...Very compassionate doctor [Dr Wendy Shelly] but things just didnt work out..when we finally did IVF after 3 unsuccessful iuis and even that didnt workout..she took the time to jot every detail down and look carefully if we are missing something...
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Very compassionate doctor but things just didnt work out..when we finally did IVF after 3 unsuccessful iuis and even that didnt workout..she took the time to jot every detail down and look carefully if we are missing something...
What's one piece of advice would you give a prospective patient of Wendy Shelly at Fertility Specialists Medical Group?
None
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
Very personal, very compassionate, very detail oriented
8
Doctor
Wendy Shelly
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 33 - 34
3 IUI
1 IVF
Donor Sperm
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Fertility Medications With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Wendy Shelly has been excellent to work with. She genuinely cares about your family building journey and fertility success...takes a thoughtful approach to treatment and uses what she thinks is the best medical approach to help you reach your fertility goals...straightforward and will always offer all available options to you while explaining in detail all of the pros and cons...caters her approach to our results.
[Nurses at Fertility Specialists Medical Group] show genuine care for the patient...lead IVF nurse was extremely knowledgeable...always responsive to all emails and calls...strengths of our clinic included appointment availability that fit with customers working a standard M-F work schedule...excellent customer service and quality of care...weaknesses of our clinic included paid parking and lack of an electronic form completion system.
How was your experience with Wendy Shelly at Fertility Specialists Medical Group?
Dr. Wendy Shelly has been excellent to work with. She genuinely cares about your family building journey and fertility success. She takes a thoughtful approach to treatment and uses what she thinks is the best medical approach to help you reach your fertility goals. She is straightforward and will always offer all available options to you while explaining in detail all of the pros and cons.
During treatment, were you treated like a number or a human with Wendy Shelly at Fertility Specialists Medical Group?
She always takes time to listen to our questions, provide thoughtful answers and caters her approach to our results.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Stephanie Peck)
The nursing team was amazing! They all show genuine care for the patient and are warm at each visit. The lead IVF nurse was extremely knowledgeable and helpful guiding us through the IVF process. She explained the IVF process in great detail and walked us through the entire way. She was always responsive to all emails and calls.
Describe your experience with Fertility Specialists Medical Group.
The strengths of our clinic included appointment availability that fit with customers working a standard M-F work schedule, they provided excellent customer service and quality of care. The weaknesses of our clinic included paid parking and lack of an electronic form completion system.
Describe the costs associated with your care under Wendy Shelly at Fertility Specialists Medical Group.
Approximately $1,500 per IUI and aprroximately $11,500 for IVF Egg Retrieval (no embryos were available for preservation or transfer).
What specific things went wrong at Fertility Specialists Medical Group?
  • Provided conflicting information
9
Doctor
Wendy Shelly
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
4
NPS
3
Age 46
Donor Sperm
Latinx
Black or African-American
Income $50K - $99K
Operations
2nd of 2 Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I feel they [Dr. Arlene Morales} are very respectful and caring. Unfortunately we had very bad luck with our two egg donors, both our sperm, and the three gestational carriers we have used. We feel positive that others might have a meaningful and positive experience...I wish it was more acceptable to transfer more than one embryo. With all our pre genetic tested embryos our outcomes were not positive either.
The [Fertility Specialists Medical Group] strengths are communication and understanding of infertility issues. I wish there was a bigger educational process. If I repeated this process I would advocate more for myself and my understanding of the process...Our sperm was left out. Our pregnancy test results call took all day to receive. They left it for end of business day. We feel nobody wanted to give us the bad news. We wish we had a different 3rd party coordinator.
How was your experience with Arlene Morales at Fertility Specialists Medical Group?
I feel they are very respectful and caring. Unfortunately we had very bad luck with our two egg donors, both our sperm, and the three gestational carriers we have used. We feel positive that others might have a meaningful and positive experience.
What's one piece of advice would you give a prospective patient of Arlene Morales at Fertility Specialists Medical Group?
Take your time learning about all your options. Get educated.
During treatment, were you treated like a number or a human with Arlene Morales at Fertility Specialists Medical Group?
Because my partner and I feel they were caring but realistic. We were told we are very unlucky and no matter what we try the results would not be favorable.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Marianne )
I feel this is where things did not go well.
Describe your experience with Fertility Specialists Medical Group.
The strengths are communication and understanding of infertility issues. I wish there was a bigger educational process. If I repeated this process I would advocate more for myself and my understanding of the process.
Describe the costs associated with your care under Arlene Morales at Fertility Specialists Medical Group.
The costs were excessive. My heart pounds every time I think about it. We are in debt for the next decade.
Describe Arlene Morales's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
I wish it was more acceptable to transfer more than one embryo. With all our pre genetic tested embryos our outcomes were not positive either.
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Specialists Medical Group.
Our sperm was left out. Our pregnancy test results call took all day to receive. They left it for end of business day. We feel nobody wanted to give us the bad news. We wish we had a different 3rd party coordinator.
4
Doctor
Arlene Morales
NPS
Humanity
4 of 5
Frequency Seen
1 of 5
LGBTQ Care
4 of 5
Trustworthiness
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
3
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
LGBTQ Care
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
9
Age 29
Other
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband and I were referred by our Perinatalogist due to two second trimester pregnancy losses that were very traumatic and Kristi [Dr. Maas] was very empathetic to our unique situation and explained the options moving forward in a compassionate way. She was very knowledgeable and was clearly a trusted expert in her field. She outlined the process and timeline for PGD and IVF and potential risks well.
Very friendly, knowledgeable staff [at Fertility Specialists Medical Group-San Diego]! Flexible with appointments for my schedule as I had to reschedule multiple times. A lot of the testing can be done on site promptly but also have the option to follow up and have some testing done at OB which was helpful...Costs being worked out but in line with other major providers
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
My husband and I were referred by our Perinatalogist due to two second trimester pregnancy losses that were very traumatic and Kristi was very empathetic to our unique situation and explained the options moving forward in a compassionate way. She was very knowledgeable and was clearly a trusted expert in her field. She outlined the process and timeline for PGD and IVF and potential risks well.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
Ask questions if you don't understand anything!
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
My husband and I were referred by our Perinatalogist due to two second trimester pregnancy losses that were very traumatic and Kristi was very empathetic to our unique situation and explained the options moving forward in a compassionate way.
Describe your experience with Fertility Specialists Medical Group.
Very friendly, knowledgeable staff! Flexible with appointments for my schedule as I had to reschedule multiple times. A lot of the testing can be done on site promptly but also have the option to follow up and have some testing done at OB which was helpful.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
Costs being worked out but in line with other major providers
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
We haven't gotten to this point but she did advise eSET due to other factors which made a lot of sense to me as a patient.
9
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
7
NPS
7
Age 32 - 35
3 IUI
2 IVF
2 Embryo Freezing
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
Neutral
Neutral
Successful
Dr. Morales is a brilliant physician, but not the warmest. I would recommend her if the latter doesn't matter to you. There is no doubt about her skill when it comes to fertility treatment. After several years as her patient, and not having the results we hoped for, we felt defeated and wanted a doctor who showed us compassion. It wasn't that Dr. Morales isn't compassionate; I would just say she's a bit more blunt than some other physicians. But again, her skill is top notch...
This is a good clinic [Fertility Specialists Medical Group]. I didn't find it to be the warmest or most compassionate, but they produce results and that's most important to a lot of patients. They have a very good embryology lab run by Kate...Dr. Morales is a brilliant physician, but not the warmest. I would recommend her if the latter doesn't matter to you. There is no doubt about her skill when it comes to fertility treatment...
How was your experience with Arlene Morales at Fertility Specialists Medical Group?
Dr. Morales is a brilliant physician, but not the warmest. I would recommend her if the latter doesn't matter to you. There is no doubt about her skill when it comes to fertility treatment. After several years as her patient, and not having the results we hoped for, we felt defeated and wanted a doctor who showed us compassion. It wasn't that Dr. Morales isn't compassionate; I would just say she's a bit more blunt than some other physicians. But again, her skill is top notch.
Describe your experience with Fertility Specialists Medical Group.
This is a good clinic. I didn't find it to be the warmest or most compassionate, but they produce results and that's most important to a lot of patients. They have a very good embryology lab run by Kate.
7
Doctor
Arlene Morales
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5