Fertility & Surgical Associates of California

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Encino
5400 Balboa Blvd
Encino, CA 91316
818-461-1610
Santa Monica
2428 Santa Monica Blvd
Santa Monica, CA 90404
310-453-8500
Thousand Oaks
325 Rolling Oaks Dr
Thousand Oaks, CA 91361
805-778-1122
Show all branches
On a scale from 0-10, how likely are you to recommend Fertility & Surgical Associates of California to a friend?
Strongly recommend: 88%Neutral: 11%Don't recommend: 2%9.6
60 assessments
  • 88% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 2% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
8.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
1,248
Annual Cycles National Avg.
635
9.6
Average Doctor Score
3 doctors
60 assessments
10
10
Age
41
Treated
2018
Success with this Doc
No
Treatment
2 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
10
10
We did one medicated IUI with Dr. Buyalos and when that wasn’t successful (we had done one prior with another clinic) we moved on to egg retrieval and embryo transfer. We did two back to back egg retrievals...is warm, caring, and compassionate. When we met him for a consult, we both felt this was a great doctor and a great fit for us...He’s confident in what he’s doing but absolutely open to making adjustments based on your feedback or concerns. I found him to be a partner in addition to the captain steering the ship.
Michelle and the other nurses [at Fertility & Surgical Associates of California] made the experience pleasurable. I cannot overstate how wonderful the nursing staff was over the course of the 8 months we worked with the clinic...Around $10k for egg retrieval and one embryo transfer, not including cost of medications. Reduces to $8.5k for subsequent retrieval/transfers. This is the cash price but they will work with your insurance if you have coverage and they were extremely helpful in navigating whether we had coverage and how it would work.
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 8 Docs
Treatment
2 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. Buyalos is a very good doctor in terms of experience and skill set. He’s confident in what he’s doing but absolutely open to making adjustments based on your feedback or concerns. I found him to be a partner in addition to the captain steering the ship.
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
If you come with questions or ideas about alternative courses of treatment, Dr. Buyalos is willing to listen and give his honest opinion on whether it’s worth trying and if not, he’ll explain why.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. Buyalos is warm, caring, and compassionate. When we met him for a consult, we both felt this was a great doctor and a great fit for us.
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
We did one medicated IUI with Dr. Buyalos and when that wasn’t successful (we had done one prior with another clinic) we moved on to egg retrieval and embryo transfer. We did two back to back egg retrievals using BC pills, clomid, menopur, gonal-f, omnitrope, cetrotide, and hcg 1000/lupron 20 units as trigger.
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Michelle E. )
Michelle and the other nurses made the experience pleasurable. I cannot overstate how wonderful the nursing staff was over the course of the 8 months we worked with the clinic.
Describe your experience with Fertility & Surgical Associates of California.
Strengths - experienced, compassionate doctors and nursing staff. Quality on-site lab. Very well run office with little waiting time. Nurses call the same day with lab results and the doctor’s will call themselves if you have questions. We found it to be the most personable and efficient operation of any of the fertility clinics we’ve used.
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
Around $10k for egg retrieval and one embryo transfer, not including cost of medications. Reduces to $8.5k for subsequent retrieval/transfers. This is the cash price but they will work with your insurance if you have coverage and they were extremely helpful in navigating whether we had coverage and how it would work.
10
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
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9
9
Age
39 - 40
Treated
2019 - 2020
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
9
9
Dr. Shamonki is a compassionate doctor. My visit at the beginning of the cycle after my failed IUI, when he entered the room, the first thing he asked me was how was I feeling. He explains everything and takes his time to answer all our questions. He seems to be very pragmatic. He doesn’t have anything to recommend as far as supplements go. ... He is always willing to answer all my questions. He is very patient and compassionate. There were a few visits where he seemed rushed, just in the room long enough to wand me and then out. On those occasions, I forgot all my questions and just said hi and bye, basically. But when I stop him, he will take the time to talk. ...
There are 3 locations [of Fertility & Surgical Associates of California] which can get confusing. But I can pick where I want to go, provided that the doctor is at the location I want to go to on the day I can and need to go. I don’t know if this is nurse/coordinator dependent, but each location uses different methods for the paperwork they give you at the end of the visit. At each visit, when a plan for that cycle is determined, you see the coordinator who goes over everything with you and makes sure the meds are ordered. One makes a neat calendar to show what to take when and when to “do it”. Another makes a list. Small detail.
Age
39 - 40
Treated
2019 - 2020
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
9
9
How was your experience with Mousa Shamonki at Fertility & Surgical Associates of California?
Dr. Shamonki is a compassionate doctor. My visit at the beginning of the cycle after my failed IUI, when he entered the room, the first thing he asked me was how was I feeling. He explains everything and takes his time to answer all our questions. He seems to be very pragmatic. He doesn’t have anything to recommend as far as supplements go. When I asked about CoQ10, he said that there is no evidence it helps with humans. He is a fact-based doctor who will not recommend anything that isn’t proven undisputedly. Which makes sense since he’s a doctor! He is hosting a webinar this week about protecting and preparing your fertility, which is great! He was going to host a fertility yoga workshop but that was canceled due to coronavirus. He never made us feel pressured to do anything. If I suggested something he was always willing to entertain or shoot me down, with explanation, depending on the situation.
What's one piece of advice would you give a prospective patient of Mousa Shamonki at Fertility & Surgical Associates of California?
If you have questions or just want the process of your treatments explained in more detail, don’t be afraid to ask questions. He is happy to answer but if you don’t ask your visits might be super brief.
During treatment, were you treated like a number or a human with Mousa Shamonki at Fertility & Surgical Associates of California?
He is always willing to answer all my questions. He is very patient and compassionate. There were a few visits where he seemed rushed, just in the room long enough to wand me and then out. On those occasions, I forgot all my questions and just said hi and bye, basically. But when I stop him, he will take the time to talk.
Describe the protocols Mousa Shamonki used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Before seeing Dr. Shamonki, I had 3 losses. I did all the bloodwork with another specialist who I didn’t have treatments with. Dr. Shamonki determined our problem is unexplained infertility. His rationale for our treatments were based on the fact that we can get pregnant and we don’t have any issues that are preventing us from having a successful pregnancy aside from age. We just need to find the good egg! First round I used Clomid with timed intercourse. We didn’t jump to IUI since we know we can get pregnant. My uterine lining was a little thin so the next month I switched to Letrozole, again with timed intercourse. Then we decided to do IUI, again with Letrozole. I ovulated early so we missed the window and couldn’t do the IUI that month. So the next month we tried again, same protocol. And still no positive pregnancy test. The last month, we switched to injectables and we were going to do IUI again. However, we had to cancel that cycle due to coronavirus.
Describe your experience with the nursing staff.
Everyone is sweet and caring. They always call back same day, within well under an hour is what I recall. There have been a couple of points of confusion, being told or prescribed the wrong process for taking meds for example. But overall I appreciate all the nurses so much.
Describe your experience with Fertility & Surgical Associates of California.
There are 3 locations which can get confusing. But I can pick where I want to go, provided that the doctor is at the location I want to go to on the day I can and need to go. I don’t know if this is nurse/coordinator dependent, but each location uses different methods for the paperwork they give you at the end of the visit. At each visit, when a plan for that cycle is determined, you see the coordinator who goes over everything with you and makes sure the meds are ordered. One makes a neat calendar to show what to take when and when to “do it”. Another makes a list. Small detail. The Encino location was most convenient for me but they weren’t set up for IUIs (I think they might be now). We went to Santa Monica for that procedure and they don’t have a room for the guys to “produce!” If we go that route again, my partner said he’ll get a hotel room so he can make his sample there so he can get it to the office within an hour. It takes well over an hour to get to Santa Monica from our house and that’s too long for the swimmers to wait.
Describe the costs associated with your care under Mousa Shamonki at Fertility & Surgical Associates of California.
$175 for ultrasounds during treatment cycles $360 for IUI including sperm washing (I believe) $90 for progesterone blood test (I believe)
Describe Mousa Shamonki's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
I believe he will only transfer one embryo. I haven’t done IVf so I don’t know for sure.
9
Doctor
Mousa Shamonki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Mousa Shamonki at Fertility & Surgical Associates of California.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2019 - 2020
Success with this Doc
No
Treatment
5 IUI, Donor Sperm
Diagnosis
10
10
Dr. Hubert looked at my testing from a previous clinic and noted that my thyroid numbers were a little high, so he initially prescribed medication to lower them. He was pleased with the results from my ultrasound, so we did one LH timed cycle with no medication. When it was not successful, I went on Clomid and injectibles for another IUI try...was stellar throughout the whole process...listened to our wants and needs, reviewed all our medical records, had me do more testing, prescribed medications, and even had his PA text him when we was unable to be in the office for one of my scans because it was his day off.
All of the nurses at Fertility Surgical & Associates were excellent. They confirmed all my appointments, gave me printed instructions and calendars for treatment, called in all of my prescriptions, followed up with the pharmacy when they wouldn't refill one of my prescriptions, gave me demonstrations of how to administer my injectible medication, and were just all so lovely. It couldn't have been a more drastic juxtaposition of my previous clinic...Approximately $2,000 per IUI cycle...Weaknesses - The clinic is very busy, so sometimes there is a long wait to see your doctor. There are also sometimes some double billings (I received some bills in the mail that I had already paid) which can be confusing. Strengths - definitely compassion, organization, information given to the patients, confidence in care. Really everything else is great.
Age
34 - 35
Treated
2019 - 2020
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, Donor Sperm
Diagnosis
10
10
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert was stellar throughout the whole process. We came to him because we went through three terrible cycles with another clinic and didn't feel like we got our best shot. Dr. Hubert listened to our wants and needs, reviewed all our medical records, had me do more testing, prescribed medications, and even had his PA text him when we was unable to be in the office for one of my scans because it was his day off.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
Make sure you let him know what your wants and needs are - he will definitely take them into consideration during your treatment.
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
Everyone at the clinic, including Dr. Hubert, was wonderful. I felt like I was being cared for as a patient, and they were all proactive in helping me and my wife through the process.
Describe the protocols Gary Hubert used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Dr. Hubert looked at my testing from a previous clinic and noted that my thyroid numbers were a little high, so he initially prescribed medication to lower them. He was pleased with the results from my ultrasound, so we did one LH timed cycle with no medication. When it was not successful, I went on Clomid and injectibles for another IUI try.
Describe your experience with the nursing staff.
All of the nurses at Fertility Surgical & Associates were excellent. They confirmed all my appointments, gave me printed instructions and calendars for treatment, called in all of my prescriptions, followed up with the pharmacy when they wouldn't refill one of my prescriptions, gave me demonstrations of how to administer my injectible medication, and were just all so lovely. It couldn't have been a more drastic juxtaposition of my previous clinic.
Describe your experience with Fertility & Surgical Associates of California.
Weaknesses - The clinic is very busy, so sometimes there is a long wait to see your doctor. There are also sometimes some double billings (I received some bills in the mail that I had already paid) which can be confusing. Strengths - definitely compassion, organization, information given to the patients, confidence in care. Really everything else is great.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
Approximately $2,000 per IUI cycle
10
Doctor
Gary Hubert
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Gary Hubert at Fertility & Surgical Associates of California.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2019 - 2020
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Hubert provided us with excellent care and communication. He was always available whenever we needed him and he was at every appointment (outside of when I just needed to go in and get blood drawn). He understands that this is a tough and expensive process and he would go out of his way to make sure we understood everything...He will study your unique case and adjust accordingly...made my husband and I feel comfortable from the moment we met him. He is very personable and knowledgable and was always willing to go the extra mile with his level of care. He expressed that I could call/text him at any time and that he was here for us. My last doctor never gave me his number and I never had any personal contact with him outside of my scheduled appointments. It really made a difference that Dr. Hubert was so caring during such a sensitive time for us.
The entire team [at Fertility & Surgical Associates of California] was very friendly and always made my husband and I feel welcome. This can be a very overwhelming process and all our questions were thoroughly answered and when we needed clarification they were available via telephone call and email. We would always get callbacks quickly even on the weekends when we needed to leave a message with the operator (since they have limited weekend hours). Dr. Hubert's team was professional and courteous.
Age
36 - 37
Treated
2019 - 2020
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert provided us with excellent care and communication. He was always available whenever we needed him and he was at every appointment (outside of when I just needed to go in and get blood drawn). He understands that this is a tough and expensive process and he would go out of his way to make sure we understood everything.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
Put your trust and your faith into him and his care. He will study your unique case and adjust accordingly.
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert made my husband and I feel comfortable from the moment we met him. He is very personable and knowledgable and was always willing to go the extra mile with his level of care. He expressed that I could call/text him at any time and that he was here for us. My last doctor never gave me his number and I never had any personal contact with him outside of my scheduled appointments. It really made a difference that Dr. Hubert was so caring during such a sensitive time for us.
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Evelyn Navarro)
The entire nursing staff at both the Encino and the Thousand Oaks locations were so sweet and caring. They were never too busy to answer my questions and to take my calls. Everyone is very friendly and knowledgable.
Describe your experience with Fertility & Surgical Associates of California.
The entire team was very friendly and always made my husband and I feel welcome. This can be a very overwhelming process and all our questions were thoroughly answered and when we needed clarification they were available via telephone call and email. We would always get callbacks quickly even on the weekends when we needed to leave a message with the operator (since they have limited weekend hours). Dr. Hubert's team was professional and courteous.
10
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
45
Treated
2019
Success with this Doc
No
Treatment
4 IUI, IVF, Donor Eggs
Diagnosis
10
10
He [Dr. Mousa Shamonki] is very kind and open, if you ever have questions, he always stops what he's doing or finishes what he's doing to speak to you directly. He makes sure he is present with you when you speak or ask questions...He is a very gentle and patient person, he doesn't push, but informs and let's you make the best decision for you, while recommending changes as to support best outcomes. No matter what your situation he tailors to meet your needs.
Overall they are fast, efficient, always answer the phone, get messages where they need to go [at Fertility & Surgical Associates of California]. Communication between departments is pretty strong i.e. business office with front desk, etc. They are good about putting notes in the charts, that everyone who opens your chart reads. The on call service is great about locating your doctor in an emergency as well...Both of my nurses never took more than 24 hours to get back to me if contacted during normal business hours. Or I could call and leave them a message with the same results either by end of business day, or the next day. Only once or twice in the 10 months I was a patient did they take 48 hours to get back to me.
Age
45
Treated
2019
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, IVF, Donor Eggs
Diagnosis
10
10
How was your experience with Mousa Shamonki at Fertility & Surgical Associates of California?
He is a very gentle and patient person, he doesn't push, but informs and let's you make the best decision for you, while recommending changes as to support best outcomes. No matter what your situation he tailors to meet your needs.
What's one piece of advice would you give a prospective patient of Mousa Shamonki at Fertility & Surgical Associates of California?
Bring a list of questions to your visits, sometimes he is very busy, as are all RE's, and just go over basics, let you know current situation and go to next patient. There were so many times I would leave and think "oh man I wonder if we could do this?" or " what happens if a, b, or c?" When I had my pre thought out questions I always felt satisfied.
During treatment, were you treated like a number or a human with Mousa Shamonki at Fertility & Surgical Associates of California?
He is very kind and open, if you ever have questions, he always stops what he's doing or finishes what he's doing to speak to you directly. He makes sure he is present with you when you speak or ask questions.
Describe the protocols Mousa Shamonki used in your cycles at Fertility & Surgical Associates of California and their degree of success.
The first embryo transfer we started with estrace, added progesterone supplementation by next visit, then a week later did our transfer. The next embryo transfer we did estrace only longer and started progesterone supplementation 5 days prior to transfer. My lining actually grew 0.6 more before my transfer.
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Hillary Swann and Gail DAvanzo)
Both of my nurses never took more than 24 hours to get back to me if contacted during normal business hours. Or I could call and leave them a message with the same results either by end of business day, or the next day. Only once or twice in the 10 months I was a patient did they take 48 hours to get back to me.
Describe your experience with Fertility & Surgical Associates of California.
Overall they are fast, efficient, always answer the phone, get messages where they need to go. Communication between departments is pretty strong i.e. business office with front desk, etc. They are good about putting notes in the charts, that everyone who opens your chart reads. The on call service is great about locating your doctor in an emergency as well.
Describe the costs associated with your care under Mousa Shamonki at Fertility & Surgical Associates of California.
The cost of using egg donor off site-$2000 FET package-$12,800 Additional Ultrasounds/labs (hcg's) post transfer-$190 Second FET-$5300
Describe Mousa Shamonki's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
No, the research for a woman my age with minimal embryo's states safety and success weighs more on the side of the single embryo. I wanted a baby, and if my doctor said I had improved chances with a single then that's what I wanted to do.
10
Doctor
Mousa Shamonki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Mousa Shamonki at Fertility & Surgical Associates of California.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
33
Treated
2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
8
8
During the first IUI treatments I was on Letrozole, and Follistem, when that failed he [Dr. Buyalos] changed me to Chlomid. After 3 failed attempts at IUI we have proceeded with IVF. We are just in the beginning stages of IVF to determine the treatment strategy that I will be placed on based off of my diagnosis...he was readily available for our very first appointments, but he was not available during our actual insemination procedure both times. It appeared as though he traveled a lot during our procedures so we did not see him often.
The nursing staff at Fertility and Associates are very kind and empathetic. They take their time to answer all of your questions and address any concerns right away...We really appreciated that upon our very first consultation, they schedule a financial appointment to go over pricing and treatments, they provide you with a very specific breakdown of every treatment so you are not ever surprised in the future. The one thing I did notice was that there is no "emergency" number to contact in case of a medication or treatment emergency. They are open Sat and Sun early in the morning so in the event you leave a voicemail someone gets back to you as soon as possible but the idea that there was no contact 24/7 made me uneasy.
Age
33
Treated
2019
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
8
8
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. Buyolos is compassionate, understanding and is very thorough in explaining your diagnosis and treatments. No question was a dumb question for him. He took his time with my husband and I, and really explained the process, and our diagnosis. He educated us on both IUI and IVF and while suggesting IVF first I felt that I wasn't ready for the treatment so we proceeded with IUI. Dr. B was present for the first few appointments we had but after that we did not see him often if at all. My husband and I completed 2 full rounds of IUI and the third had to be canceled. We then decided to proceed with IVF after a conversation with my OB where he stated that he felt I was wasting my time with IUI and with my diagnosis he would recommend I proceed with IVF, so I walked into the clinic and told Dr. B I was not ready for IVF. Because Dr. B had been traveling quite a bit during my first treatments I was concerned that he would not be available for our very first round of IVF however his staff informed me that he is very present during IVF and will be at every on of my appointments. It is too early to evaluate him based off my IVF round as we are just in the early stages. I am hopeful that he will be just as involved as he was in our journey at the very beginning.
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
I would encourage every patient to go in with a list of questions already prepared for Dr. Buyalos. My husband and I found ourselves thinking of questions after meeting him, so bring the list and go through it with Dr. B upon your first visit.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Upon my very first meeting with Dr. Buyolos he was very kind and understanding and really put my husband and I at ease. We walked into the clinic scared of the unknown and really feeling like there was no hope for us but Dr. B made us feel like we were in very good hands with him. We started our fertility journey with IUI and he was readily available for our very first appointments, but he was not available during our actual insemination procedure both times. It appeared as though he traveled a lot during our procedures so we did not see him often. Now that we have proceeded with our very first round of IVF it is a concern that I voiced to the clinic and they assured me that Dr B is much more involved during IVF. And the clinic let me know his travel schedule to assure me there would be no conflicts. It is too early to tell if he will be just as invested in our procedure but I am hopeful based on the reviews I've read about him.
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
During the first IUI treatments I was on Letrozole, and Follistem, when that failed he changed me to Chlomid. After 3 failed attempts at IUI we have proceeded with IVF. We are just in the beginning stages of IVF to determine the treatment strategy that I will be placed on based off of my diagnosis.
Describe your experience with the nursing staff.
The nursing staff at Fertility and Associates are very kind and empathetic. They take their time to answer all of your questions and address any concerns right away.
Describe your experience with Fertility & Surgical Associates of California.
Every member of the staff at Fertility and Associates are amazing and kind. We really appreciated that upon our very first consultation, they schedule a financial appointment to go over pricing and treatments, they provide you with a very specific breakdown of every treatment so you are not ever surprised in the future. The one thing I did notice was that there is no "emergency" number to contact in case of a medication or treatment emergency. They are open Sat and Sun early in the morning so in the event you leave a voicemail someone gets back to you as soon as possible but the idea that there was no contact 24/7 made me uneasy.
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
For our IUI procedures my husband and I have not paid anything yet because we do have medical coverage that covers our IUI treatments. The only thing not covered was our medication. Every round we paid approx $300 for medication. We just placed an order for our IVF medication and have paid $3500.
8
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve
10
10
In my initial consultation, he [Dr. Hubert] took his time to explain everything including my recent diagnosis of endometriosis. He helped grade my endometriosis so I understood the severity of my situation. He did an ultrasound to check on my endometriomas and do an antral follicle count right away. He was patient and kind and he didn’t beat around the bush but was also delicate with his delivery. He also encouraged a positive attitude and made me feel like he was in this with me
The office [Fert & Surg Asso of CA] is clean and organized. I never wait long for my appointment. They seem to run on time. They are open 7 days a week and are very communicative to confirm appointments and call you with test results. ... They [nurses] are polite, thorough and kind. They answer any and all questions to the best of their ability and they show compassion when you’re nervous.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
He speaks well and uses drawing and diagrams to explain procedures. He explained every step of the process and took his time answering all my questions. He is gentle and I have faith that my treatment will be successful
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
See him sooner rather than later. Don’t hesitate and ask questions. He is very patient
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
In my initial consultation, he took his time to explain everything including my recent diagnosis of endometriosis. He helped grade my endometriosis so I understood the severity of my situation. He did an ultrasound to check on my endometriomas and do an antral follicle count right away. He was patient and kind and he didn’t beat around the bush but was also delicate with his delivery. He also encouraged a positive attitude and made me feel like he was in this with me
Describe the protocols Gary Hubert used in your cycles at Fertility & Surgical Associates of California and their degree of success.
I’m only starting but before I had even decided to start I was given a list of supplements and there was a medication protocol already in my file so when we did decide to proceed I didn’t have to wait at all for him to review my file and order medications. The nurse was able to do all of that for me so there was no extra wait.
Describe your experience with the nursing staff.
They are polite, thorough and kind. They answer any and all questions to the best of their ability and they show compassion when you’re nervous.
Describe your experience with Fertility & Surgical Associates of California.
The office is clean and organized. I never wait long for my appointment. They seem to run on time. They are open 7 days a week and are very communicative to confirm appointments and call you with test results.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
They were not unreasonable and very close to estimate provided by doctor during consultation. Also cheaper than another clinic I went to for a consultation
Describe Gary Hubert's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
No opinion as we are not at that stage
10
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
IUI
Diagnosis
Endometriosis
8
9
Dr. Hubert is very knowledgeable in his field. He is well studied and can provide insight based on his years of experience. At times he could slow down to help me understand as the current patient. But when I ask he is always willing to provide more detail. He focuses purely on medicine and i think it would be helpful to have a more holistic approach that includes diet, supplements, etc.... Ovulation induction with timed intercourse to ensure my body is properly working. D&C for miscarriage. He provided many options for recovery and We chose that option. Endometriosis laparoscopy for a 3inch cyst. Moving on to ovulation induction with iui due to 3 failed cycles.
There are 3 primary partners. They are all available for appointments if your doctor is not. They work together on cases so you get a very thorough treatment. I have seen all 3 and each one is compassionate and respectful. This practice [Fertility & Surgical Associates of California] is very busy and sometimes the wait time is challenging for my schedule. It also feels rushed and then like you sit for awhile.... An iui costs approximately $1500-$2000
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
IUI
Diagnosis
Endometriosis
8
9
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert is very knowledgeable in his field. He is well studied and can provide insight based on his years of experience. At times he could slow down to help me understand as the current patient. But when I ask he is always willing to provide more detail. He focuses purely on medicine and i think it would be helpful to have a more holistic approach that includes diet, supplements, etc.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
Definitely trust his process. Be prepared for a lot of appointments
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
Gary has taken time to get to know us and he is available to answer questions via cell phone as needed. When we had a miscarriage, he was very gentle, compassionate, and reassuring.
Describe the protocols Gary Hubert used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Ovulation induction with timed intercourse to ensure my body is properly working. D&C for miscarriage. He provided many options for recovery and We chose that option. Endometriosis laparoscopy for a 3inch cyst. Moving on to ovulation induction with iui due to 3 failed cycles.
Describe your experience with the nursing staff.
The nursing staff are available and help explain any extra information I had. Michelle G in particular is very compassionate and people focused.
Describe your experience with Fertility & Surgical Associates of California.
There are 3 primary partners. They are all available for appointments if your doctor is not. They work together on cases so you get a very thorough treatment. I have seen all 3 and each one is compassionate and respectful. This practice is very busy and sometimes the wait time is challenging for my schedule. It also feels rushed and then like you sit for awhile.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
An iui costs approximately $1500-$2000 with all medication. No insurance coverage
8
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS, Tubal Blockage
10
10
Dr. Hubert is very professional and knowledgeable about infertility. He takes his time with his patients and does not make you feel rushed out. Dr. Hubert gives you all your options up front and will answer all you questions not matter how many or how repetitive.... I feel that he is giving me and will continue to give me the best care and that he does want my end result to end up with a healthy baby. With that said, the office is very popular because they are very good at what they do, so it is hard to not feel like you are just part of the crowd at times.
The clinic's [Fertility & Surgical Associates of CA] staff all round, from doctors to front office staff, are all great. They communicate well and take their time with each patient. The only thing about this place, and its a good and a bad thing, is the fact that they are so busy all the time. Many people obviously put their trust into this clinic and the clinic greats such great reviews which make the office busy and can sometimes get backed up.
Age
33
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
PCOS, Tubal Blockage
10
10
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert is very professional and knowledgeable about infertility. He takes his time with his patients and does not make you feel rushed out. Dr. Hubert gives you all your options up front and will answer all you questions not matter how many or how repetitive.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
He is hard to get a hold of outside of your visit if you have questions when you get home. He makes his nurses more available for those questions.
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
I feel that he is giving me and will continue to give me the best care and that he does want my end result to end up with a healthy baby. With that said, the office is very popular because they are very good at what they do, so it is hard to not feel like you are just part of the crowd at times.
Describe the protocols Gary Hubert used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Dr. Hubert ordered all the correct blood work and an HSG before moving on to the next step. My blood work came back great but my HSG result where inconclusive because the dye did not go through one of my tubes. He gave me my options which were, laparoscopy, IUI or the most aggressive approach, IVF. He felt that because I already conceived one child naturally and because of my age, I may have had a good chance at getting pregnant with IUI. After two failed IUI's and another round of clomid failed, I asked about the surgery to possible correct the tube and he stated that because I have PCOS the results would be the same, meaning, I would most likely still need to go forward with IVF. The decision came down to how aggressive I want to be with becoming pregnant, so I have chosen to move forward with IVF.
Describe your experience with the nursing staff.
The nurses are great. The office is very busy and the nurses stay so on top of it and make you feel like you are their main priority at all times.
Describe your experience with Fertility & Surgical Associates of California.
The clinic's staff all round, from doctors to front office staff, are all great. They communicate well and take their time with each patient. The only thing about this place, and its a good and a bad thing, is the fact that they are so busy all the time. Many people obviously put their trust into this clinic and the clinic greats such great reviews which make the office busy and can sometimes get backed up.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
I felt that the cost has been fair for the state of California. My insurance does not cover any infertility so I have been paying completely out of pocket.
Describe Gary Hubert's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
He prefers to transfer only one but will consider multiple depending on age and health.
10
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
10
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Endometriosis
9
10
Dr. Hubert always answered my questions thoroughly and never made me feel dumb or like I should already know the answers to my questions. He sat down with my husband and I for multiple consultations when we had questions about what was to come next. He even gave me his cell phone number so I could get a hold of him if I had any questions. He is always extremely encouraging and confident that I am going to be a mom. I feel that Dr. Hubert is extremely knowledgeable and has a ton of experience in the field.
My biggest critique is the billing department [at Fertility & Surgical Associates of California] and their ability in dealing with insurance. There was a major lack of communication when I was trying to get insurance coverage for my IUI's and it left me battling for medication at the last minute and made my first experience with IUI a stressful one. It takes a long time for them to return phone calls and you have to be on top of them if you want a response quickly. I also feel as though there is a lack of communication in the different departments of the clinic. From billing to nurses to doctors I wish there was a little more organization in how they communicate. In terms of the doctor, the nurses and what they provide though, I would not change a thing. The only thing that would make it better for me is if the office were smaller. But again that is just personal preference.
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Endometriosis
9
10
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert always answered my questions thoroughly and never made me feel dumb or like I should already know the answers to my questions. He sat down with my husband and I for multiple consultations when we had questions about what was to come next. He even gave me his cell phone number so I could get a hold of him if I had any questions. He is always extremely encouraging and confident that I am going to be a mom. I feel that Dr. Hubert is extremely knowledgeable and has a ton of experience in the field.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
Ask as many questions as you can to make you feel comfortable with what your plan of action is. Don't ever feel like you can't ask questions.
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
The doctors office is fairly large. I feel as though I would have preferred it if Dr. Hubert were a part of a smaller office. I never felt as though he didn't answer my questions or that he didn't care about me as an individual but it is hard to not feel like a number when the office is so large.
Describe the protocols Gary Hubert used in your cycles at Fertility & Surgical Associates of California and their degree of success.
1st IUI: 50mg Clomid for 5 days. 75 units Gonal F for 3 days. Triggered on Day 9. IUI Day 10. 2nd IUI: 50mg Clomid for 5 days. 75 units Gonal F for 3 days. Triggered on Day 9. IUI Day 10 and 11. 3rd IUI: 50mg Clomid for 5 days. 75 units Gonal F for 3 days. Triggered on Day 9. IUI Day 10 and 11.
Describe your experience with the nursing staff.
I really like the nursing staff. They are all very nice and answer my questions thoroughly and if they don't know the answer they have never hesitated to call Dr. Hubert to get the answer. My problem is that there are so many of them that you never end up talking to the same nurse twice. If you do have the same nurse more than once its almost like you have to re explain who you are and what your situation is. I wish I would have had one nurse that followed me from day 1. But again I think this is just how it is with such a big clinic.
Describe your experience with Fertility & Surgical Associates of California.
My biggest critique is the billing department and their ability in dealing with insurance. There was a major lack of communication when I was trying to get insurance coverage for my IUI's and it left me battling for medication at the last minute and made my first experience with IUI a stressful one. It takes a long time for them to return phone calls and you have to be on top of them if you want a response quickly. I also feel as though there is a lack of communication in the different departments of the clinic. From billing to nurses to doctors I wish there was a little more organization in how they communicate. In terms of the doctor, the nurses and what they provide though, I would not change a thing. The only thing that would make it better for me is if the office were smaller. But again that is just personal preference.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
Ultrasounds $150 each IUI $320 each Gonal F covered by insurance Trigger Shot $150 Clomid $20 Progesterone $20
9
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39 - 41
Treated
2015 - 2017
Success with this Doc
?
Treatment
1 IUI, 2 IVF
Diagnosis
Uterine Fibroids, Other
10
10
...I could tell his [Dr. Mousa Shamonki] demeanor was WAY different in the new clinic [Fertility & Surgical Associates]. Because he was more relaxed so was I. We were able to talk more about our options. I felt that he knew what he was talking about when looking at ultrasounds and everything that I had been through previously. We never came up with a plan because financially we were not able to continue with any treatments out of insurance. However I do follow up with him all the time. He is available to me anytime just by sending a text to his cell phone.
...I could tell his [Dr. Mousa Shamonki] demeanor was WAY different in the new clinic [Fertility & Surgical Associates]. Because he was more relaxed so was I. We were able to talk more about our options. I felt that he knew what he was talking about when looking at ultrasounds and everything that I had been through previously. We never came up with a plan because financially we were not able to continue with any treatments out of insurance. However I do follow up with him all the time. He is available to me anytime just by sending a text to his cell phone.
Age
39 - 41
Treated
2015 - 2017
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 5 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Uterine Fibroids, Other
10
10
How was your experience with Mousa Shamonki at Fertility & Surgical Associates of California?
I very first started seeing Dr. Shamonki when he was at UCLA in Westwood. At UCLA the workspace they provided to him and the amount of patients that he was given to care for was MANY. I felt that he was stressed and rushed to get to the next and the next after that. He didn't seem like that kind of person to treat patients in this kind of environment. When he moved and went to his new clinic it seemed like he was more relaxed and able to care for patients the way he thought they should be treated. I could tell his demeanor was WAY different in the new clinic. Because he was more relaxed so was I. We were able to talk more about our options. I felt that he knew what he was talking about when looking at ultrasounds and everything that I had been through previously. We never came up with a plan because financially we were not able to continue with any treatments out of insurance. However I do follow up with him all the time. He is available to me anytime just by sending a text to his cell phone.
What's one piece of advice would you give a prospective patient of Mousa Shamonki at Fertility & Surgical Associates of California?
Keep him in the loop
During treatment, were you treated like a number or a human with Mousa Shamonki at Fertility & Surgical Associates of California?
He has great bedside manner and talks with a calm voice. He is very upfront and honest with me.
Describe the protocols Mousa Shamonki used in your cycles at Fertility & Surgical Associates of California and their degree of success.
I didn't do an IVF cycle with Dr. Shamonki. Although I brought embryos I had frozen from another clinic to him to be transferred but chose to PGS test them before transfer
Describe your experience with the nursing staff.
I don't even remember any nurses to be fair
Describe your experience with Fertility & Surgical Associates of California.
They are a very busy clinic and their a lot of doctors but they are very efficient and I never had to wait more than 10 or so minutes
Describe the costs associated with your care under Mousa Shamonki at Fertility & Surgical Associates of California.
I think the costs at the clinic are relatively inexpensive compared to other clinics that I have went to.
What specific things went wrong at Fertility & Surgical Associates of California?
  • Failed to convey critical information
10
Doctor
Mousa Shamonki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Recurrent Pregnancy Loss
10
10
I left another clinic because I felt like a number and wanted personal attention. From our 1st apt, he [Dr. Rick Buyalos] spent over an hour with us, explaining the entire process of IUI and IVF, looking over our previous test results, getting background medical history, preforming US before making any recommendations. Several times he mentioned having to change treatment plans and set up phone calls since we were over 3.5 hrs away. He adapted his schedule so we could have later apts due to our drive. I do like that Dr B preforms all US, which I've learned is not always the case. Monitoring apts are VERY quick.
IVF was $9600 FET was $3600 [at Fertility & Surgical Associates of California]...The nurses here are the BEST! After monitoring apts, I would sit down with the nurses to go over meds, schedule other apts, and explain anything I wanted to understand. All phone calls were returned same day for any and all questions. I can't say enough about them!...Open 365 days a year, with morning apts on weenends and holidays. This is VERY important when doing IUI and ER since they are time sensitive. There is an after hours phone service that takes messages and a doctor is on call all the time. I had some bleeding and one of the doctors returned my call a half an hour later on Easter Sunday. Also, the doctors cover foreachother for monitoring apts- although it is YOUR primary doctor that has the final say in your treatment.
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Recurrent Pregnancy Loss
10
10
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
I left another clinic because I felt like a number and wanted personal attention. From our 1st apt, he spent over an hour with us, explaining the entire process of IUI and IVF, looking over our previous test results, getting background medical history, preforming US before making any recommendations. Several times he mentioned having to change treatment plans and set up phone calls since we were over 3.5 hrs away. He adapted his schedule so we could have later apts due to our drive. I do like that Dr B preforms all US, which I've learned is not always the case. Monitoring apts are VERY quick.
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
Dr B is very knowledgeable and kind. He truly cares about you as a patient and wants the best outcome for you.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Everyone from the office staff, nurses and Dr. B. were concerned with me as a person and spent time with me to make sure I understood everything. They rearranged their schedule for apts since I was traveling 3.5 hrs to each apt and the nurses made me feel like I was a part of their family.
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Michelle)
The nurses here are the BEST! After monitoring apts, I would sit down with the nurses to go over meds, schedule other apts, and explain anything I wanted to understand. All phone calls were returned same day for any and all questions. I can't say enough about them!
Describe your experience with Fertility & Surgical Associates of California.
Open 365 days a year, with morning apts on weenends and holidays. This is VERY important when doing IUI and ER since they are time sensitive. There is an after hours phone service that takes messages and a doctor is on call all the time. I had some bleeding and one of the doctors returned my call a half an hour later on Easter Sunday. Also, the doctors cover foreachother for monitoring apts- although it is YOUR primary doctor that has the final say in your treatment.
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
IVF was $9600 FET was $3600
Describe Rick Buyalos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
Single embryo transfers are preferred, but Dr B allowed us to transfer 2 since they were not PGS tested. Also he commented that I had a long torso and would be able to handle twins if both embryos implanted.
10
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
28 - 30
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
10
Dr Shamonki is always so compassionate and loving. Always treats you like family so heartwarming. He always strives to get the best result posible. Always easy to reach and always very informative about everything. I can’t express enough about how compassionate this doctor is.... All the three times I got treatment from Dr Shamonki I always did the IUI procedures. Because of financial struggles that was all we could ever really afford. I suffer from PCOS so we always did metformin first 500mg 3x day
Clinic [Fert & Surg Asso of CA] is very clean, and all are located in very nice areas. Very comfy. However front desk staff (Sherman Oaks) is not so professional they need to work more on their people skills. (Encino and Santa Monica have great personality’s all around) Their phone lines are a headache being that half the time u get the afterhour phone system and have to wait for a call back. You usually have to keep calling till u get trough. Their back office nurses are good. Very helpful.
Age
28 - 30
Treated
2014 - 2016
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Mousa Shamonki at Fertility & Surgical Associates of California?
Dr Shamonki is always so compassionate and loving. Always treats you like family so heartwarming. He always strives to get the best result posible. Always easy to reach and always very informative about everything. I can’t express enough about how compassionate this doctor is.
What's one piece of advice would you give a prospective patient of Mousa Shamonki at Fertility & Surgical Associates of California?
Always be an open book and honest with this Dr he is very understanding about everything. He does not judge. He helps.
During treatment, were you treated like a number or a human with Mousa Shamonki at Fertility & Surgical Associates of California?
Dr Shamonki is always very helpful and kind. Always very considerate of anyone’s situation. Very consoling and easy to reach.
Describe the protocols Mousa Shamonki used in your cycles at Fertility & Surgical Associates of California and their degree of success.
All the three times I got treatment from Dr Shamonki I always did the IUI procedures. Because of financial struggles that was all we could ever really afford. I suffer from PCOS so we always did metformin first 500mg 3x day . Then I would call him on my first cycle day we would do ultrasound to check my uterine lining. To start my ovulation I was put on Femara (Letrazole) I don’t remember the dose but I was put on this medication cause it’s the one that beat helped me in the whole ovulation process. I was completely resistant to clomid when we first tried it. I did monitoring of my eggs every other day. The one time the IUI worked I actually produced 3 eggs on my left and 2 eggs on my right. I have always only produced two one side and 1 on the other. Out of all those only usually one became a good mature size. After my first ectopic pregnancy after the treatment (NOT during treatment) Dr Shamonki order that we do a Hysterosalpingogram to make sure there was no blockage of tubes , before we did another round of IUI , it was after that procedure that I got pregnant, but it had to be terminated due to viable heart beat or growth found. It was considered a chromosome abnormality. Over all I’ve had a long road with Dr. Shamonki but he has always strived in everything he has tried to do for my husband and I.
Describe your experience with the nursing staff.
Nurses here are your regular nursing staff , just in and out. Very fast paced facility’s.
Describe your experience with Fertility & Surgical Associates of California.
Clinic is very clean, and all are located in very nice areas. Very comfy. However front desk staff (Sherman Oaks) is not so professional they need to work more on their people skills. (Encino and Santa Monica have great personality’s all around) Their phone lines are a headache being that half the time u get the afterhour phone system and have to wait for a call back. You usually have to keep calling till u get trough. Their back office nurses are good. Very helpful.
Describe the costs associated with your care under Mousa Shamonki at Fertility & Surgical Associates of California.
Every cycle of IUI cost us roughly about 2,000
Describe Mousa Shamonki's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
This is something we have yet to speak about.
10
Doctor
Mousa Shamonki
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
24 - 30
Treated
2008 - 2014
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
PCOS, Other
10
10
I can remember my first attempt of IUI and receiving a negative pregnancy test, walking into that office was heart wrenching. As I sat in the exam room with tears in my eyes, Dr. Kumar walked in and immediately sympathized with my feelings and assured me, I would get pregnant and I did 3 cycles later!! His compassion that day meant so much to me. I immediately knew, he was someone I could trust throughout the process.
They [Fertility & Surgical Associates of CA] don't provide general pricing over the phone. Not to mention, they have HUNDREDS of clients, why not lower the cost to make it affordable for ALL people like myself! At the time I received services, my provider didn't have a fertility doctor available so they offered to send me to an outside source which is when I found FSA. I no longer have this insurance carrier and cannot afford treatment as I don't have $20-$30k sitting around!
Age
24 - 30
Treated
2008 - 2014
Success with this Doc
Yes
Race
Latino, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
PCOS, Other
10
10
How was your experience with Ashim Kumar at Fertility & Surgical Associates of California?
I can remember my first attempt of IUI and receiving a negative pregnancy test, walking into that office was heart wrenching. As I sat in the exam room with tears in my eyes, Dr. Kumar walked in and immediately sympathized with my feelings and assured me, I would get pregnant and I did 3 cycles later!! His compassion that day meant so much to me. I immediately knew, he was someone I could trust throughout the process. Unfortunately, we tried 4 years later with no success and no more money BUT I know at some point, I'll see Dr. Kumar again and he'll help get me pregnant again.
What's one piece of advice would you give a prospective patient of Ashim Kumar at Fertility & Surgical Associates of California?
Trust him! He will not stir you in the wrong direction!!
During treatment, were you treated like a number or a human with Ashim Kumar at Fertility & Surgical Associates of California?
He was very caring and sincere throughout the entire process. Not once did he make me feel like a number!
Describe the protocols Ashim Kumar used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Initatially, I started with Clomid but Dr. Kumar immediately recognized this wasn't the best approach so he had me start injections to which we saw progress in what we were achieving. Dr. Kumar monitored my progression and highered/lowered my medication based off of every scan. Clearly he knew best as he got me pregnant.
Describe your experience with the nursing staff.
Great people from what I can remember.
Describe your experience with Fertility & Surgical Associates of California.
Pricing! They don't provide general pricing over the phone. Not to mention, they have HUNDREDS of clients, why not lower the cost to make it affordable for ALL people like myself! At the time I received services, my provider didn't have a fertility doctor available so they offered to send me to an outside source which is when I found FSA. I no longer have this insurance carrier and cannot afford treatment as I don't have $20-$30k sitting around!
Describe the costs associated with your care under Ashim Kumar at Fertility & Surgical Associates of California.
Fortunately at that time, it was covered by my insurance carrier. NOW however, the cost is absolutely ridiculous and out right unaffordable unless you are rich! I'm working/middle class and cannot afford $20-$30k for 1 cycle!! Sad because I'm longing for another child and all these doctors see is dollar signs! They take advantage of those who desperately seek a child and it breaks my heart!!
10
Doctor
Ashim Kumar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
43 - 50
Treated
2005 - 2012
Success with this Doc
Yes
Treatment
4 IUI, 3 IVF, Donor Eggs, Surrogacy
Diagnosis
Unexplained
10
10
Dr. Buyalos was kind, considerate. He listened and made time to listen to me and answer all of my questions completely. ... I had high FSH since I was in my late 20s. Many REs will not want to work with patients who have this diagnosis. ... Because Dr. Buyalos allowed me the chance to try with my own eggs and then to see that I had the same outcome with donor eggs made my decision to move to a surrogate easier.
The office I went to was in Thousand Oaks [Fertility & Surgical Associates]. The office was very clean and nice. Parking was easy. The drive was very far for me (from mid-Los Angeles), but I made it work. The embryologist was also very good and seemed to me to be top-notch. ... My nurse coordinator was efficient and explained everything in detail. ... At the time (2009), Dr. Buyalos preferred to transfer multiple embryos because statistically that would give us the best chance of a good outcome.
Age
43 - 50
Treated
2005 - 2012
Success with this Doc
Yes
Race
European, South Asian, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Writer
Order & Number of Docs Seen
8th of 8 Docs
Treatment
4 IUI, 3 IVF, Donor Eggs, Surrogacy
Diagnosis
Unexplained
10
10
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
I had many experiences with many reproductive endocrinologists before I met Dr. Buyalos. He came highly recommended. He was kind and straightforward without be cruel. He is very good at explaining everything and answering all questions.
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
Have a list of questions ready when you see him and take notes and/or ask him if you may record your session with him.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. Buyalos was kind, considerate. He listened and made time to listen to me and answer all of my questions completely.
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
I had high FSH since I was in my late 20s. Many REs will not want to work with patients who have this diagnosis. I went to see Dr. Check in New Jersey. I was monitored at home in Los Angeles using Dr. Check's protocol for women with high FSH by Dr. Buyalos. I became pregnant many times but had miscarriages always at about week 6. Dr. Buyalos could find no clinical reason why. I also had the same outcome with transferred embryos. Because Dr. Buyalos allowed me the chance to try with my own eggs and then to see that I had the same outcome with donor eggs made my decision to move to a surrogate easier.
Describe your experience with your nurse at Fertility & Surgical Associates of California.
My nurse coordinator was efficient and explained everything in detail.
Describe your experience with Fertility & Surgical Associates of California.
The office I went to was in Thousand Oaks. The office was very clean and nice. Parking was easy. The drive was very far for me (from mid-Los Angeles), but I made it work. The embryologist was also very good and seemed to me to be top-notch.
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
I don't recall the costs, but I do remember that his costs and the costs at his clinic were lower than those at other reproductive endocrinologists' offices I saw in and near Los Angeles.
Describe Rick Buyalos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
At the time (2009), Dr. Buyalos preferred to transfer multiple embryos because statistically that would give us the best chance of a good outcome. Our surrogate did become pregnant with twins on the first try. They were born at 36 weeks and were born healthy without requiring NICU time.
10
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
32
Treated
2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
9
9
Dr Buyalos is compassionate and thorough and takes the time needed to explain everything involved in treatment. Although we are still in the process of receiving the results we want, we continue to only want to do treatment with Dr B... Although I have not exhibited any fertility issues, we maximized our time and money by adding the ovarian stimulation. We did not get pregnant in the 3 IUI's we did with Dr B. My husband was diagnosed with a varicocele and instead of pursuing more treatment, we decided to get his varicocele repaired since it was covered by insurance.
Every nurse we worked with [at Fertility & Surgical Associates of California] was compassionate and answered all my questions, encouraged me to relax and suggested safe ways for me to do so while in treatment...I paid approximately $1k per IUI...The clinic is definitely a well oiled machine; there is heavy staffing even on weekends and response time was always really good. The answering service was also great and call-backs were done so in a timely manner
Age
32
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
9
9
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
Dr Buyalos is compassionate and thorough and takes the time needed to explain everything involved in treatment. Although we are still in the process of receiving the results we want, we continue to only want to do treatment with Dr B
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
Advocate for yourself and ask a lot of questions
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Questions were answered and calls were returned promptly, the nurses answered all my questions in great detail and I never felt rushed in any of my appointments
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Dr Buyalos had me prepare for IUI by taking Clomid, Menopur injections and a trigger shot. Then after IUI I took progesterone. One of my cycles I had to add in Estrace due to thin lining. Although I have not exhibited any fertility issues, we maximized our time and money by adding the ovarian stimulation. We did not get pregnant in the 3 IUI's we did with Dr B. My husband was diagnosed with a varicocele and instead of pursuing more treatment, we decided to get his varicocele repaired since it was covered by insurance.
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Hilary)
Every nurse we worked with was compassionate and answered all my questions, encouraged me to relax and suggested safe ways for me to do so while in treatment
Describe your experience with Fertility & Surgical Associates of California.
The clinic is definitely a well oiled machine; there is heavy staffing even on weekends and response time was always really good. The answering service was also great and call-backs were done so in a timely manner
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
I paid approximately $1k per IUI
Describe Rick Buyalos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
n/a
9
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
PCOS
10
10
I think he [Dr. Buyalos] is experienced and extremely professional...Dr. B is very polite and patient to me, and explained every concerns and questions I've raised in detail. He always make me feel relaxed...After consulting Dr. B, I felt Dr. B is very experienced and explained me the process that I would do even if I had former experience. He made every efforts to help me. I think he is experienced and extremely professional. I saw the difference of my experience! It is amazing. With Dr. B's treatment, I had 35 eggs and 7 normal embryos, including 4 A grade and 3 B grade embryo! I really appreciate Dr. B!...
[Fert & Surg Asso of CA - Enc staff is] very nice and patient...Strengths: professional Doctors ...
Age
41
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
PCOS
10
10
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
According to my experience, I did my first cycle in other clinic and my result was very bad. I have PCOS. The first cycle that I did in other clinic resulted in 25 eggs and 4 embryos, but only 1 C-grade normal embryo. I don't want to use that embryo. Then I found FSAC through online searching. After consulting Dr. B, I felt Dr. B is very experienced and explained me the process that I would do even if I had former experience. He made every efforts to help me. I think he is experienced and extremely professional. I saw the difference of my experience! It is amazing. With Dr. B's treatment, I had 35 eggs and 7 normal embryos, including 4 A grade and 3 B grade embryo! I really appreciate Dr. B!
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
Trust him and take his advice.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. B is very polite and patient to me, and explained every concerns and questions I've raised in detail. He always make me feel relaxed.
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
I first use the birth control pills, and gonal-F,menupur omnitriop, cetrotide I rember. Then it is egg retrieval. I retrieved 35 eggs. and 7 embryo. Later I used birth control, estrace, doxy both my husband and me, endometrin for the embryo transfer. Dr. B advised to put just 1 embryo and I just pregnant!
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Heather)
very nice and patient
Describe your experience with Fertility & Surgical Associates of California.
Strengths: professional Doctors Weakness: a little bit far away
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
more than 20K
10
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
31 - 34
Treated
2014 - 2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Very kind and compassionate. I recommend him to anyone. Gave very thorough info. He explained our 'issues' in detail and didn't allow us to leave until we fully udnsersyood and had no more questions...I had 2 ivf cycles. First was a successf, 2nd was not. Clomid was on first and injections for estrogen and progesterone. 2nd was progesterone suppositories and oral meds for estrogen
Very thorough and friendly, clean environment [at Fertility & Surgical Associates of California]. They always remember me when I come in and I really like that. Not a fan of the lady that checks us out at the end. I don't know her name but she isn't friendly...I believe overall round 1 was about $20,000 and round 2 was about $7,000. Both round we paid cash as our insurance covers zero for ivf...Appointments were usually on time. I had a few times they needed to reschedule but overall it was perfectly ok. My clinic was actually the Thousand Oaks office but it didn't give me that option.
Age
31 - 34
Treated
2014 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
Very kind and compassionate. I recommend him to anyone. Gave very thorough info. He explained our 'issues' in detail and didn't allow us to leave until we fully udnsersyood and had no more questions.
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
Have questions ready
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
He cared deeply for helping us 'get a family'
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
I had 2 ivf cycles. First was a successf, 2nd was not. Clomid was on first and injections for estrogen and progesterone. 2nd was progesterone suppositories and oral meds for estrogen
Describe your experience with the nursing staff.
Very helpful and kind. Always respectful of my time.
Describe your experience with Fertility & Surgical Associates of California.
Very thorough and friendly, clean environment. They always remember me when I come in and I really like that. Not a fan of the lady that checks us out at the end. I don't know her name but she isn't friendly.
Describe your experience with your monitoring appointments at Fertility & Surgical Associates of California.
Appointments were usually on time. I had a few times they needed to reschedule but overall it was perfectly ok. My clinic was actually the Thousand Oaks office but it didn't give me that option.
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
I believe overall round 1 was about $20,000 and round 2 was about $7,000. Both round we paid cash as our insurance covers zero for ivf
Describe Rick Buyalos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
He was fine with us transferring 2 each time
10
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 38
Treated
2015 - 2017
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Endometriosis, Tubal Blockage
10
10
Dr. Hubert and his staff were extremely helpful and compassionate...Dr. Hubert made him very assessable... very caring and thorough. He took time to talk me through the difficulty of my diagnosis. I was did not feel rushed or feel that he was pressed with time. I appreciated his consolation and was seen within a timely matter...Dr. Hubert and his staff are willing to help and they understand the shame and difficulty finding acceptance in our infertility.
They [nurses at Fertility & Surgical Associates of California] were understanding and there when we are falling apart. They also were very knowledgeable in the IVF process, finding assistance with medication and empathic to my sensitivity...Strengths: Scheduling was done within a week. Staff calls back within a timely manner and on available on weekends. Staff are compassionate to our grief and loss. Staff was always willing to help, making us feel comfortable and answer questions.
Age
36 - 38
Treated
2015 - 2017
Success with this Doc
?
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Endometriosis, Tubal Blockage
10
10
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert is very caring and thorough. He took time to talk me through the difficulty of my diagnosis. I was did not feel rushed or feel that he was pressed with time. I appreciated his consolation and was seen within a timely matter.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
Not being griped by fear because Dr. Hubert and his staff are willing to help and they understand the shame and difficulty finding acceptance in our infertility.
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
Dr. Hubert and his staff were extremely helpful and compassionate. Walking into the office know that there are others with the same problems really made it easier to continue with consultation. Dr. Hubert made him very assessable and his assistant Alondra was very attentive.
Describe your experience with your nurse at Fertility & Surgical Associates of California.
They were understanding and there when we are falling apart. They also were very knowledgeable in the IVF process, finding assistance with medication and empathic to my sensitivity.
Describe your experience with Fertility & Surgical Associates of California.
Strengths: Scheduling was done within a week. Staff calls back within a timely manner and on available on weekends. Staff are compassionate to our grief and loss. Staff was always willing to help, making us feel comfortable and answer questions.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
15,000~
Describe Gary Hubert's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
N/A
10
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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5
7
Age
40 - 43
Treated
2014 - 2017
Success with this Doc
?
Treatment
7 IVF, Donor Eggs, Surrogacy
Diagnosis
Poor Egg Quality, Unexplained
5
7
When I was able to speak to him [Dr. Ashim Kumar] he was very compassionate and caring. But he would miss phone appointments or would be too busy a lot of the time and I had to go through his nurse who would take a while to get back to me. I was scared to keep bugging them after a while as I thought that could affect my treatment t and care if I became annoying... Difficult to communicate with dr kumar without going through his nurse who didn't give much information
Arlene [a nurse at Fertility & Surgical Associates of CA] is a woman of few words. Apparently she's very experienced and knows her stuff. She's not warm or fuzzy and very little hand holding. I felt that maybe she didn't like me but maybe she's just super busy.... Three week cycle to stim. No embryo glue. He prefers single transfers but will do double. Everything is done through Arlene his nurse. She makes the calendar. Not too many adjustments to the calendar after it's made. I felt I should have had another week of injections to thicken my lining instead of the 3 weeks that resulted in only 7mm upon transfer (of course or failed)
Age
40 - 43
Treated
2014 - 2017
Success with this Doc
?
Race
European, South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
7 IVF, Donor Eggs, Surrogacy
Diagnosis
Poor Egg Quality, Unexplained
5
7
How was your experience with Ashim Kumar at Fertility & Surgical Associates of California?
When I was able to speak to him he was very compassionate and caring. But he would miss phone appointments or would be too busy a lot of the time and I had to go through his nurse who would take a while to get back to me. I was scared to keep bugging them after a while as I thought that could affect my treatment t and care if I became annoying
What's one piece of advice would you give a prospective patient of Ashim Kumar at Fertility & Surgical Associates of California?
It's not a hand holding clinic
During treatment, were you treated like a number or a human with Ashim Kumar at Fertility & Surgical Associates of California?
Difficult to communicate with dr kumar without going through his nurse who didn't give much information
Describe the protocols Ashim Kumar used in your cycles at Fertility & Surgical Associates of California and their degree of success.
Three week cycle to stim. No embryo glue. He prefers single transfers but will do double. Everything is done through Arlene his nurse. She makes the calendar. Not too many adjustments to the calendar after it's made. I felt I should have had another week of injections to thicken my lining instead of the 3 weeks that resulted in only 7mm upon transfer (of course or failed)
Describe your experience with your nurse at Fertility & Surgical Associates of California. (Assigned nurse: Arlene )
Arlene is a woman of few words. Apparently she's very experienced and knows her stuff. She's not warm or fuzzy and very little hand holding. I felt that maybe she didn't like me but maybe she's just super busy
Describe your experience with Fertility & Surgical Associates of California.
I hand holding!
Describe Ashim Kumar's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
He strongly prefers set due to seeing people mc with multiple
What specific things went wrong at Fertility & Surgical Associates of California?
  • Failed to call with results
5
Doctor
Ashim Kumar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
10
He [Dr. Mousa Shamonki] is incredible. I feel very lucky that he is my doctor. I'm not pregnant yet, my first transfer happened today but I feel safe and know I'm in good hands. He calls, texts or face timed me if I have questions or concerns. He even left the country two days after my egg retrieval and still texted me almost daily from China to check in on me because I had OHSS...He is very conservative and because I have so many eggs was very cautious in his approach and dosages.
He [Dr. Mousa Shamonki] is incredible. I feel very lucky that he is my doctor. I'm not pregnant yet, my first transfer happened today but I feel safe and know I'm in good hands. He calls, texts or face timed me if I have questions or concerns. He even left the country two days after my egg retrieval and still texted me almost daily from China to check in on me because I had OHSS...He is very conservative and because I have so many eggs was very cautious in his approach and dosages.
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
10
How was your experience with Mousa Shamonki at Fertility & Surgical Associates of California?
He is incredible. I feel very lucky that he is my doctor. I'm not pregnant yet, my first transfer happened today but I feel safe and know I'm in good hands. He calls, texts or face timed me if I have questions or concerns. He even left the country two days after my egg retrieval and still texted me almost daily from China to check in on me because I had OHSS
What's one piece of advice would you give a prospective patient of Mousa Shamonki at Fertility & Surgical Associates of California?
Set realistic expectations and don't let time mess with your head. Each week you're not pregnant is so hard but try not to stress
During treatment, were you treated like a number or a human with Mousa Shamonki at Fertility & Surgical Associates of California?
He is amazing. I can call or text him 24/7 and he is very comforting
Describe the protocols Mousa Shamonki used in your cycles at Fertility & Surgical Associates of California and their degree of success.
He is very conservative and because I have so many eggs was very cautious in his approach and dosages.
Describe your experience with the nursing staff.
A couple are great, a few are not that great
Describe the costs associated with your care under Mousa Shamonki at Fertility & Surgical Associates of California.
$15,000
Describe Mousa Shamonki's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
He will only transfer one embryo
What specific things went wrong at Fertility & Surgical Associates of California?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Fertility & Surgical Associates of California.
Not really. Overall everything has been very good. A couple nurses have had wrong information and caused pharmacy issues.
10
Doctor
Mousa Shamonki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.

7
6
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
7
6
I feel like he was upfront and honest about our options but probably pushed us into IVF when we could have tried other options.
They were all pleasant but could be rude on the phone or if you asked too many questions.
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Other
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
7
6
How was your experience with Ashim Kumar at Fertility & Surgical Associates of California?
I really liked him. I feel like he was upfront and honest about our options but probably pushed us into IVF when we could have tried other options. I had a complication during egg retrieval and I didn't think he addressed it appropriately afterwards
What's one piece of advice would you give a prospective patient of Ashim Kumar at Fertility & Surgical Associates of California?
Be your own advocate
During treatment, were you treated like a number or a human with Ashim Kumar at Fertility & Surgical Associates of California?
I met primarily with the same nurses and always the doctor. However for being there every day the office staff never knew me by name or at least pretended not to and I felt like Kumar had to stand outside the door and read my chart before he came in.
Describe your experience with the nursing staff.
They were all pleasant but could be rude on the phone or if you asked too many questions. They didn't return calls in a timely manner. The bottom line is the clinic has too many patients
What specific things went wrong at Fertility & Surgical Associates of California?
  • Failed to call with results
Describe the specific things that went wrong at Fertility & Surgical Associates of California.
They are slow in returning calls and can be rude.
7
Doctor
Ashim Kumar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
10
Dr Buyalos is professional, informative, and compassionate. I felt like he truly felt my pain with setbacks and joy during successes. He called me during his family vacations to make sure I knew what was happening and came in on his days off to check on me.... Dr buyalos is very personable and I always felt like he really cared about me and helping me start a family
Fertility and surgical had a very Organized, clean, friendly, and efficient clinic. I never felt like my time was being wasted waiting for my appointment and they were always willing to work with my travel and time constraints.... Most all of the nurses we worked with were very knowledgeable.... If you have any concerns no matter how big or small, don’t be afraid to bring them up.
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
10
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
Dr Buyalos is professional, informative, and compassionate. I felt like he truly felt my pain with setbacks and joy during successes. He called me during his family vacations to make sure I knew what was happening and came in on his days off to check on me.
What's one piece of advice would you give a prospective patient of Rick Buyalos at Fertility & Surgical Associates of California?
If you have any concerns no matter how big or small, don’t be afraid to bring them up.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Dr buyalos is very personable and I always felt like he really cared about me and helping me start a family
Describe your experience with the nursing staff.
Most all of the nurses we worked with were very knowledgeable.
Describe your experience with Fertility & Surgical Associates of California.
Fertility and surgical had a very Organized, clean, friendly, and efficient clinic. I never felt like my time was being wasted waiting for my appointment and they were always willing to work with my travel and time constraints.
10
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility & Surgical Associates of California
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.

9
7
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
9
7
We did stimulated egg retrieval, ICSI, PGS/PGD, and hormone supported FET [with Dr. Rick Buyalos]. Before retrieval we had sperm analysis. During retrieval, saline ultrasound was performed, and before FET, endometrial biopsy was conducted...always took the time to listen to our concerns. He would greet us in the hall by name before we were even in a room. Only two of my visits were with other highly qualified partners.
Cash discount is $9500 for retrieval, storage - 1 year, and 1 transfer [at Fertility & Surgical Associates of California]. Does not cover nurse anesthetist $400, medication $4000+, or PGS/PGD through external company. Any procedures that could be billed to insurance were. Cost does not include co-payments from insurance...Clinic strongly recommends only one embryo transfer at a time.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
9
7
How was your experience with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. Buyalos had experience with other couples seeking IVF with PGD/PGS to prevent the passing of genetic mutations. He was very familiar with the process. He was concerned about low ovarian reserve and the number of cycles that would be needed to find a genetically normal embryo to transfer. We got two healthy embryos from our first cycle. Only set back that occurred was that he thought I had a uterine polyp that he tried to surgically remove, but could not be found at procedure. Was believed to be an artifact seen on ultrasound at egg retrieval.
During treatment, were you treated like a number or a human with Rick Buyalos at Fertility & Surgical Associates of California?
Dr. Buyalos always took the time to listen to our concerns. He would greet us in the hall by name before we were even in a room. Only two of my visits were with other highly qualified partners.
Describe the protocols Rick Buyalos used in your cycles at Fertility & Surgical Associates of California and their degree of success.
We did stimulated egg retrieval, ICSI, PGS/PGD, and hormone supported FET. Before retrieval we had sperm analysis. During retrieval, saline ultrasound was performed, and before FET, endometrial biopsy was conducted.
Describe your experience with the nursing staff.
Most of the nurses we worked with were great. Every so often there would be a nurse or two that seemed to fail in communicating things properly, or showed little compassion.
Describe your experience with Fertility & Surgical Associates of California.
Do a lot of your own research on the overall costs. Some costs are upfront and others come down the line. It is hard to see the big picture in the beginning. Do as much research on your own as possible about all infertility treatments. If something doesn't seem correct, ask questions.
Describe the costs associated with your care under Rick Buyalos at Fertility & Surgical Associates of California.
Cash discount is $9500 for retrieval, storage - 1 year, and 1 transfer. Does not cover nurse anesthetist $400, medication $4000+, or PGS/PGD through external company. Any procedures that could be billed to insurance were. Cost does not include co-payments from insurance.
Describe Rick Buyalos's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & Surgical Associates of California.
Clinic strongly recommends only one embryo transfer at a time.
What specific things went wrong at Fertility & Surgical Associates of California?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility & Surgical Associates of California.
I was seem at the Thousand Oaks location. Although the doctor was familiar with the PGD/PGS process, some of the nurses were not, and provided conflicting information on timelines and costs.
9
Doctor
Rick Buyalos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility & Surgical Associates of California
Santa Monica
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.

9
8
Age
40
Treated
2019
Success with this Doc
No
Treatment
5 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
9
8
He [Dr. Gary Hubert] was gentle, has great bed-side manner, explained everything in great detail...Other than a protocol which did not agree with me, and the doctor sometimes telling me he had not seen swelling or certain side effects in other patients, when they were clearly side effects produced by certain medications he was prescribing me, he was kind, compassionate, dedicated and knowledgable...He is truly wonderful despite my three rounds not working with him!
$9,500 IVF Round, FASC Anaesthesia $550 + Genetic Testing $4500 + Embryo Freeze $685 (up to 8 embryos) [at Fertility & Surgical Associates of California]...The accounting people were a little awkward and strange and pricing varied substantially among paying patients as I saw from other reviews...The waiting room was seriously small, always packed and with little to no beverages or comforts. Also after getting Ultrasounds or Bloodwork, you are made to wait in the busy hallway where there are only four chairs, which often leave you standing and feeling like you're in the way. They also make you wait quite a while to speak to the nurses after the bloodwork and ultrasounds, which wastes time and is often useless. A call with results later in the day, as per other clinics, is far better in my humble opinion. Not my favourite clinic.
Age
40
Treated
2019
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
5 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
9
8
How was your experience with Gary Hubert at Fertility & Surgical Associates of California?
Other than a protocol which did not agree with me, and the doctor sometimes telling me he had not seen swelling or certain side effects in other patients, when they were clearly side effects produced by certain medications he was prescribing me, he was kind, compassionate, dedicated and knowledgable.
What's one piece of advice would you give a prospective patient of Gary Hubert at Fertility & Surgical Associates of California?
He is truly wonderful despite my three rounds not working with him!
During treatment, were you treated like a number or a human with Gary Hubert at Fertility & Surgical Associates of California?
He was gentle, has great bed-side manner, explained everything in great detail.
Describe your experience with the nursing staff.
Nurses were not as quick to respond, knowledgeable when explaining how to take your meds nor as organised as some of the other nurses I've worked with in the past. However, they were sweet, kind and generous with samples and went above and beyond to deliver emergency medication, when the pharmacy I was using was having trouble. So for that, they definitely take the golden medal!
Describe your experience with Fertility & Surgical Associates of California.
Receptionists were always bright and cheerful. They have a stupid way of blocking their number when they call you. Which is insane. As these are important calls with a lot of time sensitivity. I get a lot of "Blocked Calls" from Marketeers and Spam, which I do not answer. With something this important you need to know that it is your IVF clinic that is calling. I have worked with Dr. Sadaat, Multiple doctors at HRC and SCRC and none blocked their numbers. The accounting people were a little awkward and strange and pricing varied substantially among paying patients as I saw from other reviews on FertilityIQ. The waiting room was seriously small, always packed and with little to no beverages or comforts. Also after getting Ultrasounds or Bloodwork, you are made to wait in the busy hallway where there are only four chairs, which often leave you standing and feeling like you're in the way. They also make you wait quite a while to speak to the nurses after the bloodwork and ultrasounds, which wastes time and is often useless. A call with results later in the day, as per other clinics, is far better in my humble opinion. Not my favourite clinic.
Describe the costs associated with your care under Gary Hubert at Fertility & Surgical Associates of California.
As of July - December 2019: Round #1 - $90 Initial Phone consultation | $9,500 IVF Round, FASC Anaesthesia $550 + Genetic Testing $4500 + Embryo Freeze $685 (up to 8 embryos), Plus meds and extra lab work (STD on both partners) which varied. Round #2 -- Repeat IVF Cycle $8,000 | FASC Anaesthesia ($550), Embryo Freeze ($685) + Medicine and Genetic testing (PGS) Batch Price $300 per embryo. Round #3 -- Repeat IVF Cycle $8,000 | FASC Anaesthesia ($550), Embryo Freeze ($685) + Medicine and Genetic testing (PGS) Batch Price $300 per embryo.
What specific things went wrong at Fertility & Surgical Associates of California?
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at Fertility & Surgical Associates of California.
We waited over two weeks for our Genetic testing, results had been received yet not relayed to us. We had to keep calling. When you go through so much emotionally and have so many steps to wait for, (it is a constant waiting game from the moment your eggs start growing, to retrieval, to fertilisation, to embryo growth, then genetic testing -- the lack of communication with such important matters is a real let down and pushed our patience to the limit!
9
Doctor
Gary Hubert
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility & Surgical Associates of California
Santa Monica
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.