Freyja Clinic

7 doctors work here

Rated 6.6
Strongly recommend: 24%Neutral: 53%Don't recommend: 24%6.6
24% strongly recommend
10 reviews
Operations
6.7
6.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
6.6
6.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.5
7.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.3
7.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
4.3
4.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling is not offered
Genetic counseling is not offered
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office

Redwood City
570 Price Avenue
Redwood City, CA 94063
650.701.1882

2 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
3
1
Age 43
Fertility Medications
Latinx
Income $50K - $99K
Operations
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Pravdin is no doubt experienced and knowledgeable as an OBGYN, but her bedside manner is cool and clinical, and she will not volunteer information beyond the most factual and literal responses to your questions. If there are questions you don't know to ask because you are not a medical professional, then she is not going to guess it for you or provide benefit of her extensive medical knowledge. She will professionally care for your OBGYN needs, but you must go in armed with the correct questions.
{Freyja] front desk is hands down the worst I've ever dealt with - they were unsympathetic and uncaring. The clinic may bill itself as versed in infertility, but they will not educate you on options or will make assumptions...I was not assigned to a nurse or coordinator...know that if you are dealing with infertility, the waiting area at all times is overflowing with babies and toddlers... I never waited less than an hour - usually 1 1/2 hours.
How was your experience with Mary Pravdin at Freyja Clinic?
Dr. Pravdin is no doubt experienced and knowledgeable as an OBGYN, but her bedside manner is cool and clinical, and she will not volunteer information beyond the most factual and literal responses to your questions. If there are questions you don't know to ask because you are not a medical professional, then she is not going to guess it for you or provide benefit of her extensive medical knowledge. She will professionally care for your OBGYN needs, but you must go in armed with the correct questions.
What's one piece of advice would you give a prospective patient of Mary Pravdin at Freyja Clinic?
If you are having infertility issues, please please please get a consultation with a fertility clinic. There is no guarantee this clinic will give you all the information you need. Dr. Pravdin is fine for basic OBGYN care. Also, know that if you are dealing with infertility, the waiting area at all times is overflowing with babies and toddlers.
During treatment, were you treated like a number or a human with Mary Pravdin at Freyja Clinic?
Her front desk is hands down the worst I've ever dealt with - they were unsympathetic and uncaring. The clinic may bill itself as versed in infertility, but they will not educate you on options or will make assumptions.
Describe the protocols Mary Pravdin used in your cycles at Freyja Clinic and their degree of success.
Surface-level discussion only. No specifics were provided.
Describe your experience with the nursing staff at Freyja Clinic.
I was not assigned to a nurse or coordinator.
Describe your experience with Freyja Clinic.
The single worst front desk with whom I've ever worked. They repeatedly botched my appointment times and outright lied to me when I called to ask how far behind the doctors were running. I never waited less than an hour - usually 1 1/2 hours. Hardly ever returned messages, never sent reminders to schedule annual checkups, and were completely unapologetic about delays. Also - if you are coming here for infertility reasons, they brought in a pediatrician to the practice. Before this happened, the waiting room was already replete with kids, but now there is no way to avoid them. If you are an infertility patient, please know you will be surrounded in the waiting room by kids and babies while you wait over an hour late for your appointment. What I did get in spades, though, was emailed advertising for their body sculpting services. I can't think of a single strength. Even the music they played was morose. I am at another clinic now where I am treated like a customer.
Describe the costs associated with your care under Mary Pravdin at Freyja Clinic.
Standard well woman care costs.
What specific things went wrong at Freyja Clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Lost results
  • Failed to convey critical information
Describe the specific things that went wrong at Freyja Clinic.
Please see previous answer.
3
Doctor
Mary Pravdin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Freyja Clinic
Redwood City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
1
Age 32
6 Fertility Medications
Endometriosis
PCOS
East Asian
Income $200K - $499K
Engineer
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Jan Rydfors prescribed] Letrozole for PCOS...is very caring and encouraging...The only drawback is that he is way too busy. It is difficult to get hold of him or ask follow-up questions. For example, I experienced some symptoms on fertility drugs and it is difficult to communicate and know whether it is normal or needs special attention. I need to plan ahead to schedule appointments and meet in time for the coming cycles which can add additional stress.
Doctors are great [at Freyja Clinic]. The scheduling and documentation is chaotic. Sometimes it is difficult to reach receptionist to schedule appointment during regular business hours which can be frustrating. Documentation and record are constantly missing...Most nursing staff are caring and attentive...Had lab work done but no follow up; had prescription not sent to pharmacy...Dr. Rydfors is a great doctor. He is very caring and encouraging. He is also very knowledgable and experienced. The only drawback is that he is way too busy. I
How was your experience with Jan Rydfors at Freyja Clinic?
Dr. Rydfors is a great doctor. He is very caring and encouraging. He is also very knowledgable and experienced. The only drawback is that he is way too busy. It is difficult to get hold of him or ask follow-up questions. For example, I experienced some symptoms on fertility drugs and it is difficult to communicate and know whether it is normal or needs special attention. I need to plan ahead to schedule appointments and meet in time for the coming cycles which can add additional stress.
What's one piece of advice would you give a prospective patient of Jan Rydfors at Freyja Clinic?
Be patient. Have a secondary doctor to answer questions
During treatment, were you treated like a number or a human with Jan Rydfors at Freyja Clinic?
Dr. Rydfors is very caring and encouraging
Describe the protocols Jan Rydfors used in your cycles at Freyja Clinic and their degree of success.
Letrozole for PCOS
Describe your experience with the nursing staff at Freyja Clinic.
Most nursing staff are caring and attentive
Describe your experience with Freyja Clinic.
Doctors are great. The scheduling and documentation is chaotic. Sometimes it is difficult to reach receptionist to schedule appointment during regular business hours which can be frustrating. Documentation and record are constantly missing.
Describe the costs associated with your care under Jan Rydfors at Freyja Clinic.
covered by insurance with copay
What specific things went wrong at Freyja Clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Freyja Clinic.
Had lab work done but no follow up; had prescription not sent to pharmacy
9
Doctor
Jan Rydfors
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Freyja Clinic
Redwood City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources