Gago Center for Fertility

2 doctors work here

Rated 7.9
Strongly recommend: 65%Neutral: 15%Don't recommend: 21%7.9
65% strongly recommend
31 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.9
6.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
281
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Ann Arbor
1000 East Stadium Boulevard, Suite 3
Ann Arbor, MI 48104
(810) 227-3232
Brighton
2250 Genoa Business Park Dr., Suite 110
Brighton, MI 48114
810-227-3232
Lansing
1515 Lake Lansing Road, Suite F
Lansing, MI 48912
(810) 227-3232
Show 1 more

31 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
9
10
Age 32 - 33
3 IUI
Donor Sperm
PCOS
Other
Prefer not to answer
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I only saw Dr Gago at my original consultation and my mom-IUI procedures (sonohysterogram and polypectomy). ... We are using donor sperm for IUI as I do not have a partner. We are doing medicated IUI because of my PCOS and irregular cycles. We even switched to hybrid medicated IUI due to the first two being unsuccessful.... You don’t see Dr Gago often, but her staff is extremely capable and knowledgeable.
They [Gago Center for Fertility] are very understanding of differing family types, never making me feel uncomfortable being a SMC. You don’t see Dr Gago often, but her staff is extremely capable and knowledgeable. Everyone is very nice and willing to work with insurances too.... The office staff were very knowledgeable and kind. I am happy knowing the staff is so capable. I understand I don’t have to see the doctor for every thing so I appreciate the ease at getting my questions answered by the office staff, rather than waiting for doctor availability.
How was your experience with Laura April Gago at Gago Center for Fertility?
I most often worked with the office staff. I only saw Dr Gago at my original consultation and my mom-IUI procedures (sonohysterogram and polypectomy). The office staff were very knowledgeable and kind. I am happy knowing the staff is so capable. I understand I don’t have to see the doctor for every thing so I appreciate the ease at getting my questions answered by the office staff, rather than waiting for doctor availability.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
They are there for you so don’t hesitate to ask questions.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
They always called back as promised and answered all my questions, no matter how strange. They always seemed concerned with how I was doing and explained everything so I could understand.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
We are using donor sperm for IUI as I do not have a partner. We are doing medicated IUI because of my PCOS and irregular cycles. We even switched to hybrid medicated IUI due to the first two being unsuccessful.
Describe your experience with the nursing staff at Gago Center for Fertility.
They are super nice and patient. Always willing to answer questions and make sure I completely understand what is going on.
Describe your experience with Gago Center for Fertility.
They are very understanding of differing family types, never making me feel uncomfortable being a SMC. You don’t see Dr Gago often, but her staff is extremely capable and knowledgeable. Everyone is very nice and willing to work with insurances too.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
I am using my insurance, but they did provide the out of pocket costs without insurance and I remember thinking they were very good.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
N/A
9
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Successful
6
6
Age 28 - 33
8 IUI
1 IVF
Anovulation
PCOS
Unexplained
European
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Successful
I always felt like a human with Dr. Gago...was very compassionate and understanding. I stayed with the clinic because I loved her as a doctor. She was able to be blunt, informative while still umderstanding how difficult this journey is...She recommended an ERA first before a transfer due to my PCOS. My results showed I needed 30 more hours of progesterone which pushed my transfer back by a day. Those results are the reason why my first transfer resulted in a successful pregnancy.
I only have 1 working ovary and had 25 eggs retrieved [at Gago Center for Fertility]. 17 were mature, 14 fertilized, and 6 made it to blastocytes. We did PGS testing and sent out 6 embryos to be tested...While Jenny was the nurse in charge, I did not always get to communicate with her. Jenny was a great nurse, but the other nurses I had issues with. They would contradict what I had been previously told or forget to schedule a test that was needed.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago was very compassionate and understanding. I stayed with the clinic because I loved her as a doctor. She was able to be blunt, informative while still umderstanding how difficult this journey is. Dr. Gago had another physician there when I began IVF and he was the one that was the doctor on my case. He wrote up the protocol, and did the egg retrieval. However, there had been a breakdown in communication of what happens after the retrieval. Dr Gago got involved to help settle things, and ended up taking over my case. She recommended an ERA first before a transfer due to my PCOS. My results showed I needed 30 more hours of progesterone which pushed my transfer back by a day. Those results are the reason why my first transfer resulted in a successful pregnancy.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
To make sure that if you are not getting the required communication from her staff, to let her know. She will take care of it right away, and you will not have the problem again.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
It depwnded on the staff member on whether I felt like a number or a human. I always felt like a human with Dr. Gago, Jenny (nurse), and Erin. With the IVF nurse I felt like a number, as well as with members of the front office staff.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
At first I was on birth control for 2 months prior to starting the IVF meds to reset my hormones. I took 300 units of Gonal F, and 150 units of Menopur to mature the eggs nightly over 11 days. I was Ultrasound every 2-3 days to check growth. I was also taking 500mg of Metformin ER daily to help combat my PCOS symptoms. I was given cetrotide for 2 nights before triggering. I triggered over 2 nights. First night was with Ovidril and lupron, and second night with lupron. I was given valium and motrin prior to the retrieval to relax the uterine muscle, help with pain, and inflammation. I was also on 2mg of estradiol but cannot remember when I took it during the stimming. I only have 1 working ovary and had 25 eggs retrieved. 17 were mature, 14 fertilized, and 6 made it to blastocytes. We did PGS testing and sent out 6 embryos to be tested. 2 came back normal and both were boys. The month prior to the transfer we did the ERA test which showed I needed 30 more hours of PIO to be receptive.My transfer date was pushed back a day. To prep the transfer I took estradial 2mg, and injected lupron daily. 6 days to transfer I stopped the lupron, and began PIO injections. My first transfer was successful.
Describe your experience with your nurse at Gago Center for Fertility. (Assigned nurse: Jenny)
While Jenny was the nurse in charge, I did not always get to communicate with her. Jenny was a great nurse, but the other nurses I had issues with. They would contradict what I had been previously told or forget to schedule a test that was needed.
Describe your experience with Gago Center for Fertility.
Their strength is Dr. Gago, Jenny, and a couple other staff members. Their weaknesses are being pricier than other clinics, communication, and organization. I found that they are one of the most expensive clinics. While they do have multiple cycle options, they do not have a reduced rate for uninsured treatments, and no payment plans. Everything has to be paid in full and up front before they will send the meds out to the pharmacy.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Dr. Gago uses Univfy to help predict your success rate per cycle. Depending on your rating you would be offered different programs. To get qualified for the refund program you have to have a success rate of 65% or higher for the first cycle. Our rate was 64%, but due to the issues we had she manually approved us for the refund program. The refund program costs $29,500 and you get 3 retrieval cycles with unlimited frozen transfers. With the 2nd and 3rd retrieval you had to pay $500 for anesthesia. All ultrasounds, blood work, icsi, semen analysis with wash included. If you have a successful pregnancy past 10 weeks of gestation you were refunded $5,000. However you no longer have the option of a 2nd and 3rd retrieval. If you went through all 3 cycle retrievals, and transferred all frozon embryos with no successful pregnancy in 2 years, you would be refunded 50% of $29,000. We also did PGS testing out of pocket through Coopergenomics which cost us $2,050, and did ERA out of pocket for $800. The $29,500 had to be paid up front and in full before they sent out your medications to the pharmacy.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
Dr. Gago will only transfer 1 embryo at a time if you are under 35. Also we only had 2 embryo's, and were high graded embryo's. She did not want to risk multiples.
What specific things went wrong at Gago Center for Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Gago Center for Fertility.
There was a major miscommunication between staff members, and then with myself. I was given contradictory information after retrieval, not called back, and prescription not sent in. I also did not have my mock transfer/hysteracopy scheduled after the retrieval.Once that was discovered I was told that they had no openings to do a traanfer until June My retrieval was in January. I did contact the office manager about this right away who was very sympathetic and had Dr. Gago get involved. The office manager scheduled my hysterscopy for March, and scheduled a transfer for April. At the time of the miscommunication, and of my retrieval I was actually under the care of Dr. Ayers at the clinic. Dr. Gago took my case over from Dr. Ayers due to the issues I had with his nursing staff.
6
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
7
8
Age 34
2 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Gago] recommended IVF with ICSI and PGS testing...I felt like a human because she took the time to discuss my treatment options with me and reviewed why my IUI's were unsuccessful. She spoke to me about my anxiety with the medications and made me feel confident I could do it...She was about 45 min late to our consultation...The next appointment I came back for blood work and a hysteroscopy with an ultrasound. I was taken back promptly, but then waited at least 30 minutes for Dr. Gago before she came in to perform the procedure. She did not seem rushed when she finally came in and took time to answer my questions.
The nursing staff is one of the reasons I stayed [at Gago Center for Fertility]. You see them for a majority of your appointments. They do the ultrasounds and blood draws, they do a majority of the communication both on the patient portal and phone...IUI was $500 plus medications IVF is $13,770 plus medications, monitoring, bloodwork...Doctor tends to run behind at least 30 minutes, since losing a doctor it appears they are overbooked as communication has gone down, taking longer than 2 days to respond to emails through the portal, and have not received a return call from the financial department, water fountain feature at Brighton office is very loud
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr Gago was very nice. She was about 45 min late to our consultation with her after we spoke with the nurse. The next appointment I came back for blood work and a hysteroscopy with an ultrasound. I was taken back promptly, but then waited at least 30 minutes for Dr. Gago before she came in to perform the procedure. She did not seem rushed when she finally came in and took time to answer my questions.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Expect to be there for at least double the amount of time of your appointment.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
I felt like a human because she took the time to discuss my treatment options with me and reviewed why my IUI's were unsuccessful. She spoke to me about my anxiety with the medications and made me feel confident I could do it.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
She recommended IVF with ICSI and PGS testing. We are moving forward with all options to better increase our chances of success. She has not reviewed medication protocols yet, but we are scheduled to begin our first egg retrieval May 22
Describe your experience with the nursing staff at Gago Center for Fertility.
The nursing staff is one of the reasons I stayed with Dr. Gago. You see them for a majority of your appointments. They do the ultrasounds and blood draws, they do a majority of the communication both on the patient portal and phone.
Describe your experience with Gago Center for Fertility.
Strengths: Nursing staff, flexibility of scheduling appointments at multiple locations, open 6 days a week. Weakness: Doctor tends to run behind at least 30 minutes, since losing a doctor it appears they are overbooked as communication has gone down, taking longer than 2 days to respond to emails through the portal, and have not received a return call from the financial department, water fountain feature at Brighton office is very loud
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
IUI was $500 plus medications IVF is $13,770 plus medications, monitoring, bloodwork PGS testing is $1,500 for 8 samples then $175 for each additional Egg transfer is $3,200 plus medication, monitoring, bloodwork (following first transfer) ERA testing is $1,045
What specific things went wrong at Gago Center for Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Gago Center for Fertility.
Following a procedure Dr Gago wanted me to continue taking Doxycycline and the prescription wasnt called in until I called the office to remind them.
7
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
4
3
Age 35 - 36
1 IUI
Endometriosis
Other
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
She [Dr. Laura April Gago] was compassionate during my miscarriage and reached out to follow up. Provided me with full details. Called again to check on me. She even hugged me which showed me she cared. Made this horrible experience a little more tolerable. Didn’t see her during all of my treatments though, Just the nurses. Wish I would have received more time with her and further next plan steps...Hybrid cycles using Letrozole 2.5 Mg and Gonal-F redi-Ject 450 unit/0.75 injections and ovidrel 250 McG/0.5 as the trigger shot. None were successful cycles. Did 5 of them . Then did the all the same as above with IUI which resulted in an ectopic pregnancy .
Nurses never answered the phone [at Gago Center for Fertility]. Always had to leave a voicemail. Nurses would ask me the same questions and I felt like they forgot who I was each time I arrived for treatment...Had to call a few times to have them renew my scripts after an approved cycle. Scripts were never sent to the correct pharmacy. They were sent wherever they chose, even though in my chart it shows my preferred pharmacy...
How was your experience with Laura April Gago at Gago Center for Fertility?
She was compassionate during my miscarriage and reached out to follow up. Provided me with full details. Called again to check on me. She even hugged me which showed me she cared. Made this horrible experience a little more tolerable. Didn’t see her during all of my treatments though, Just the nurses. Wish I would have received more time with her and further next plan steps.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Know that they won’t get much face time with the doctor but she is compassionate during times that aren’t very pleasant.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Asked the same questions each time. “ have you ever been told you have endometriosis “.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
Hybrid cycles using Letrozole 2.5 Mg and Gonal-F redi-Ject 450 unit/0.75 injections and ovidrel 250 McG/0.5 as the trigger shot. None were successful cycles. Did 5 of them . Then did the all the same as above with IUI which resulted in an ectopic pregnancy .
Describe your experience with the nursing staff at Gago Center for Fertility.
Nurses never answered the phone. Always had to leave a voicemail. Nurses would ask me the same questions and I felt like they forgot who I was each time I arrived for treatment.
Describe your experience with Gago Center for Fertility.
Weaknesses would be that they never answer the phone there. The receptionist never answers the phone. Isn’t that the job of a receptionist.... Always have to leave voicemails which is extremely frustrating. Strengths would be that they are good with time. Appointment times are close to when your appointment occurs.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
I did not have insurance. Each cycle ran me around $1,250. Hybrid cycle. Hybrid cycle with IUI was around 1,650.
What specific things went wrong at Gago Center for Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Gago Center for Fertility.
Had to call a few times to have them renew my scripts after an approved cycle. Scripts were never sent to the correct pharmacy. They were sent wherever they chose, even though in my chart it shows my preferred pharmacy.
4
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
3
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
9
9
Age 32 - 34
3 IUI
1 IVF
Male Factor
Poor Egg Quality
Other
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Gago has a warm bedside manner, and most of her staff have excellent bedside manner as well. Dr. Gago personally performs all of my major procedures (D&C, ERA biopsy, egg retrieval, transfer). She takes the time to talk with us and patiently answer all our questions even when she is clearly busy or running behind. She personally called us with our PGS results...The great strength of this clinic [Gago IVF ] is Dr. Gago and the atmosphere of warmth, caring, and trust she fosters.
The great strength of this clinic [Gago IVF] is Dr. Gago and the atmosphere of warmth, caring, and trust she fosters. Her staff are for the most part excellent as well. The clinic does at times seem to have communication issues, and they are often running behind...The ability to do monitoring in multiple locations is really convenient...Overall the nursing staff is excellent. Sometimes things seem a little disorganized or delayed, and some nurses have a more distant bedside manner than others.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago is very warm and caring, and takes the time to patiently answer our many questions. She performs all major procedures (except our IUIs). She personally called us with our PGS results and I anticipate she will call with our beta results after my upcoming transfer. My only bad experience was during a recent hysteroscopy when we waited in the waiting room for a long time, and then the doctor and five other staff rushed in and hurriedly went about the procedure. It felt very frantic and was stressful. Every other time, Dr. Gago has been very calm.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Take the time to get to know the nurses. You will primarily be communicating with them.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr. Gago has a warm bedside manner, and most of her staff have excellent bedside manner as well. Dr. Gago personally performs all of my major procedures (D&C, ERA biopsy, egg retrieval, transfer). She takes the time to talk with us and patiently answer all our questions even when she is clearly busy or running behind. She personally called us with our PGS results.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
Retrieval: 2 days Cetrotide followed by approx 1 week Gonal F 150iu, LDHCG 20iu, and Femara 2.5mg. Restart Cetrotide 2-3 days before trigger shot. Ovidrel trigger. Bromocriptine and Prometrium after retrieval. Results: 18 eggs retrieved, 11 fertilized, 11 embryos frozen and biopsied; 4 PGS normal embryos. -Transfer #1 (ongoing): Lupron 20iu daily. Estrace 1 tab vaginal for 2 days, increase to 1 oral/1 vaginal for 3 days, increase to 2 oral/1 vaginal for rest of cycle. Progesterone in oil 2cc beginning 6 days before transfer (earlier due to ERA results) and through end of cycle. Transfer is scheduled for next week.
Describe your experience with the nursing staff at Gago Center for Fertility.
Overall the nursing staff is excellent. Sometimes things seem a little disorganized or delayed, and some nurses have a more distant bedside manner than others. But for the most part, we have been very pleased with our interactions with the nursing staff. Many of them take a personal interest and truly seem to care.
Describe your experience with Gago Center for Fertility.
The great strength of this clinic is Dr. Gago and the atmosphere of warmth, caring, and trust she fosters. Her staff are for the most part excellent as well. The clinic does at times seem to have communication issues, and they are often running behind and sometimes our visits can feel rushed. Make sure to plan for more time than you think you'll need for your visits. The ability to do monitoring in multiple locations is really convenient.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
IUIs were around $500 each; we paid about $350 after insurance covered the semen sample prep. Not including medications. We paid ~$23,000 for a multi-cycle IVF package with ICSI - includes two egg retrievals and unlimited transfers until viable pregnancy achieved. We paid an additional ~$2,000 to a lab for PGS. These costs do not include medications or monitoring, which fortunately were covered by our insurance with co-pays.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
Dr. Gago strongly recommended PGS so we could confidently transfer one embryo at a time. She said her policy is never to transfer more than two embryos.
9
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
6
6
Age 28 - 29
1 Fertility Medications
Recurrent Pregnancy Loss
Middle Eastern
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Be patient and prepared. You will not get much time with Dr. Gago...Whenever we were finally in a room with Dr. Gago we always felt like her most important patient. But always leading up to that, we were dealing with nurses or ultrasound technicians (who are pleasant but not very caring), then waiting for excruciatingly long times in our patient room for Dr. Gago to come in and explain things to us. This was our experience. The amount of waiting involved with visits, phone calls and call backs, and the lack of face time with Dr Gago remains a bitter memory for me.
In general, the Brighton [Gago Center for Fertility is] spacious and clean. I loved that they used actual sheets and plush robes, not hospital style paper sheets and thin open back robes. There is a strangely loud and intense water fountain/waterfall in the waiting room that I distinctly remember... The Ann Arbor clinic is much smaller but very conveniently located and gets the job done.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago is very put together and she genuinely shares the same goal as her patients. She will make you feel like you have someone you can rely on to help you have a healthy baby. She is good at explaining complicated matters. She has excellent bedside manner. She is confident and you will feel safe in the operating room with her. And in general she has set up her clinic to feel comfortable yet clean.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Be patient and prepared. You will not get much time with Dr. Gago.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Whenever we were finally in a room with Dr. Gago we always felt like her most important patient. But always leading up to that, we were dealing with nurses or ultrasound technicians (who are pleasant but not very caring), then waiting for excruciatingly long times in our patient room for Dr. Gago to come in and explain things to us. This was our experience. The amount of waiting involved with visits, phone calls and call backs, and the lack of face time with Dr Gago remains a bitter memory for me.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
Our fertility issue is recurrent pregnancy loss and not a lack of ovulation, but she recommended a very low dose of Femera (2.5mg) for 5 days from cycle day 3 to 7. She explained that this could help control egg maturation and therefore quality. Then, with monitoring I was told when to self-administer Ovidrel and had timed-intercourse. This resulted in a pregnancy but did not result in a live birth. Our baby had a random chromosomal abnormality (like the previous two). At our six week scan the baby was measuring 5 days smaller and his heartrate was 114. Since we knew exactly when he was conceived, the size variance was very concerning. Ten days later we went back in to confirm, either way, and his size was only a few days older and his heart was no longer beating. His genetic test results came back Trisomy 16, XY.
Describe your experience with the nursing staff at Gago Center for Fertility.
I don’t have any good memories of them, and didn’t really enjoy interacting with them. Only on the day of my surgery did the nurses really seem attentive, and yet I still don’t feel like we connected.
Describe your experience with Gago Center for Fertility.
In general, the Brighton spacious and clean. I loved that they used actual sheets and plush robes, not hospital style paper sheets and thin open back robes. There is a strangely loud and intense water fountain/waterfall in the waiting room that I distinctly remember... The Ann Arbor clinic is much smaller but very conveniently located and gets the job done.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
We had University of Michigan GradCare/Premier Care BCBSM insurance and it covered practically 100% of our treatments.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
N/A
What specific things went wrong at Gago Center for Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at Gago Center for Fertility.
I was told that I needed to continue my antibiotics from the current 2 days (given for my HSG) for another 10, totaling 12 days, to eradicate the micropolyps Dr. Gago found on my hysterscopy. I found out, when I called CVS to ask why I still hadn’t received text message notification that my prescription was ready for pickup, that no one ever called in the prescription. The office was already closed and it took a while to get handled. In the end, this mistake caused me to miss the appropriate timing of my antibiotics, the micropolyps developed resistance, and a second hysteroscopy showed they were still there. I then needed to take stronger antibiotics for another 12 days, as well as get a “fertility D&C” to physically slough off the micropolyps (for extra measure).
6
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
0
0
Age 24
5 IUI
Donor Sperm
Endometriosis
Tubal Blockage
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was assigned to a different provider in Dr. Gagos office because my case wasn't "enough" to be seen by Dr. Gago. After going through my diagnostic testing, the other provider realized that I had underlying fertility issues that she could no longer treat. I was set up with a diagnostic surgery with Dr. Gago without even meeting her. At the appointment date for my surgery, Dr. Gago was pleasant. But she explained the risks of my procedure quickly and moved on as if I was almost bothering her. After my surgery with her, she told me that I would need to have an actual surgery to remove cysts and endometriosis from my ovaries before I could continue fertility treatments. She explained that her schedule was way to busy that I would have to wait almost 6 to 7 months in order for her to do the surgery.
Coming into the office [Gago Center for Fertility], the nursers are the ones who complete the consult. They go through pricing, what to expect during your cycles, and do almost all the communication for the doctor. They were not the friendliest people and if you asked questions it felt like you were annoying them. The nursing staff is the one who performed my ultrasounds and IUI. Upon arrival for my IUI, they performed an ultrasound and realized that my follicle was already showing signs of ovulation. They told me this, followed by telling me that it is ok to go through with the treatment plan. None of the nurses could instruct me about the trigger shot because they claimed that I already had ovulated. Upon receiving my negative result, I called the office to let them know and the nurse stated "ok" and hung up.
How was your experience with Laura April Gago at Gago Center for Fertility?
I was assigned to a different provider in Dr. Gagos office because my case wasn't "enough" to be seen by Dr. Gago. After going through my diagnostic testing, the other provider realized that I had underlying fertility issues that she could no longer treat. I was set up with a diagnostic surgery with Dr. Gago without even meeting her. At the appointment date for my surgery, Dr. Gago was pleasant. But she explained the risks of my procedure quickly and moved on as if I was almost bothering her. After my surgery with her, she told me that I would need to have an actual surgery to remove cysts and endometriosis from my ovaries before I could continue fertility treatments. She explained that her schedule was way to busy that I would have to wait almost 6 to 7 months in order for her to do the surgery. So she sent me to an OB. This office never contacted me after surgery to see how things went. She never told me when to follow up with her. After getting the ok from the OB to continue fertility treatments, I called the office to make a follow up appointment. (It had been months since I was last seen in their office.) They told me that I did not need to have a follow up appointment that we could automatically start clomid on my next cycle.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
You have to be your own spokes person. She will not give direct instructions for follow ups. Please ask questions!
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr. Gagos office expected payment before being called into the back. After being in the back everything was rushed and no one took their time to explain every situation.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
When first starting at her office I was supposed to have diagnostic work done and then move quickly into a Clomid cycle. The diagnostic work caught underlying fertility issues that needed to be addressed before moving on to try to conceive.
Describe your experience with the nursing staff at Gago Center for Fertility.
Coming into the office, the nursers are the ones who complete the consult. They go through pricing, what to expect during your cycles, and do almost all the communication for the doctor. They were not the friendliest people and if you asked questions it felt like you were annoying them. The nursing staff is the one who performed my ultrasounds and IUI. Upon arrival for my IUI, they performed an ultrasound and realized that my follicle was already showing signs of ovulation. They told me this, followed by telling me that it is ok to go through with the treatment plan. None of the nurses could instruct me about the trigger shot because they claimed that I already had ovulated. Upon receiving my negative result, I called the office to let them know and the nurse stated "ok" and hung up.
Describe your experience with Gago Center for Fertility.
The clinic itself is beautiful. Has a spa like autmosphere. The tranquaility of the clinic makes you feel very comfortable and at ease. How the clinic is ran though is really discouraging. I do not feel like the clinic as a whole, takes everyone individual case into accommodation. I had expressed to everyone involved, that I believed that I was ovulating on or around day 9. But they all claimed that because most women do not, that they would follow through with the normal schedule.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
I do not remember exact prices for treatment through Dr. Gago. But I do know they had hidden fees that were involved.
What specific things went wrong at Gago Center for Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Gago Center for Fertility.
Like I had stated earlier, I just feel like as a whole clinic, they do not listen to individual cases. They are very money hungry.
0
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
0
0
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I saw Dr. Gago THREE times throughout our treatment. Two of those were surgery settings. One was to talk about the plan. She seemed to not remember much about our specific case most times due to this. Her nurses knew us by name and knew about us. Many people glowed about how wonderful she is and how caring and hands on of a Dr. she is. That was not what we experienced...
Very organized [AT Gago IVF - AA], but they do seem to have more patients than one Dr. can handle. If you go in at the end of the day, you'll be waiting 2 hours or more for your appt. time...Most of the nursing staff was awesome. Very knowledgable and kind...For the cycle with ICSI it was around 13,500. We had additional testing done with tacked on an additional 5,000. On top of medications that were near 5,000...
How was your experience with Laura April Gago at Gago Center for Fertility?
The clinic seems to be in a current state of having way too many patients than what they can handle. Dr. Gago needs to add another Dr if she wants to continue. We hardly saw her, had no idea about what was going on through the course of treatment, and only spoke with nurses. We went from 8 embryos on day 3 to 1 on day 5 (they gave one extra day and we had 3 total.) and were given no reasoning as to why. We then had them tested and were not told why we were only given results of two embryos. 5 minutes before the transfer we were told we only had one embryo left. Hardly enough time to decide if we wanted to continue at that point. The after care after the failed cycle has been the WORST. I was called by Dr. Gago 5 days after we found out the pregnancy test was negative. I asked her about further testing to find out what went wrong and was told "we don't want to point fingers." No further testing has been done and none was ordered. I have tried to reach the clinic to get a receipt for insurance purposes and have not heard back 11 days later. (Despite 1 phone call and 2 emails.) Overall, I'm very disappointed in not only how our cycle went, but the level of care we were given. It was the opposite of what many people who had so highly recommended her had experienced. Save yourself the extra money she charges and go to another clinic.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Save your money and find another clinic that doesn't charge the ridiculously high prices she does.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
I saw Dr. Gago THREE times throughout our treatment. Two of those were surgery settings. One was to talk about the plan. She seemed to not remember much about our specific case most times due to this. Her nurses knew us by name and knew about us. Many people glowed about how wonderful she is and how caring and hands on of a Dr. she is. That was not what we experienced.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
We were never told what our treatment cycle would be. Just given the list of medications to order. No rationale was given either.
Describe your experience with the nursing staff at Gago Center for Fertility.
Most of the nursing staff was awesome. Very knowledgable and kind.
Describe your experience with Gago Center for Fertility.
Very organized, but they do seem to have more patients than one Dr. can handle. If you go in at the end of the day, you'll be waiting 2 hours or more for your appt. time.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
For the cycle with ICSI it was around 13,500. We had additional testing done with tacked on an additional 5,000. On top of medications that were near 5,000.
0
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 26 - 27
1 IVF
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Gago is absolutely amazing. She is thorough, efficient while being incredibly caring. You truly get the sense that she is invested in you and your journey to becoming a parent. I would recommend her to anyone looking for fertility treatment.... I went to another clinic before and wish I would have went to Dr. Gago first. I believe her attention to detail and treating my specific needs are what resulted in the birth of my son. She is the most compassionate and knowledgeable doctor I have ever worked with.
Sometimes I struggled with the staff [at Gago Fertility] but overall felt it was worth it to be treated by dr. Gago. She gives her full attention and efforts to each patient while she is with them. I would send anyone I know to her for treatment... She treated me with auto immune protocol since I have rheumatoid arthritis and I believe this was one of the key reasons our transfer worked with her and not with our previous doctor. He didn't do anything differently than his other patients. With Dr. Gago she treated me and my specific needs
How was your experience with Laura April Gago at Gago Center for Fertility?
I went to another clinic before and wish I would have went to Dr. Gago first. I believe her attention to detail and treating my specific needs are what resulted in the birth of my son. She is the most compassionate and knowledgeable doctor I have ever worked with.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Don't go anywhere else! I had to drive an hour and a half each way to see her and I would do it over and over again. I believe we are done building our family but if we ever decided to pursue treatment again I would drive as far as neccessary.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr Gago is absolutely amazing. She is thorough, efficient while being incredibly caring. You truly get the sense that she is invested in you and your journey to becoming a parent. I would recommend her to anyone looking for fertility treatment.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
She treated me with auto immune protocol since I have rheumatoid arthritis and I believe this was one of the key reasons our transfer worked with her and not with our previous doctor. He didn't do anything differently than his other patients. With Dr. Gago she treated me and my specific needs
Describe your experience with Gago Center for Fertility.
Sometimes I struggled with the staff but overall felt it was worth it to be treated by dr. Gago. She gives her full attention and efforts to each patient while she is with them. I would send anyone I know to her for treatment
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Approximately 4500 for FET and 2500 for PGS testing
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 33 - 34
1 IUI
1 IVF
Male Factor
Unexplained
Other
Income $50K - $99K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She hugged me after every appointment. She sat down next to me, asked me questions, seemed interested in answers and allowed me to ask. She gave think time after she spoke. ... Dr. Gago was very busy, we waited a long time when our appointments were with her and not a nurse or tech. ... We only did one IUI, my husbands sperm count was low. She recommended IVF after one failed IUI.
I loved the clinic [Gago Center for Fertility]. The financial person was a little harsh and not willing to work with me I felt. I found a loan company they did not work with but I wanted to explore and I didn't feel like that was received well. ... The [nursing] staff was great. They knew me by face and name. They talked to be about how things were going and about my job. They did their best to make me comfortable.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago was very busy, we waited a long time when our appointments were with her and not a nurse or tech. However, when she was with us she spoke clearly, answered questions, appeared that she wanted to be there.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
It is very busy so write down your questions so you don't forget in the heat of the moment.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
She hugged me after every appointment. She sat down next to me, asked me questions, seemed interested in answers and allowed me to ask. She gave think time after she spoke.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
We only did one IUI, my husbands sperm count was low. She recommended IVF after one failed IUI. We started IVF in April, everything is extremely planned with your own calendar. I did all the extra testing to ensure we had the best outcome.
Describe your experience with your nurse at Gago Center for Fertility. (Assigned nurse: Sam)
The staff was great. They knew me by face and name. They talked to be about how things were going and about my job. They did their best to make me comfortable.
Describe your experience with Gago Center for Fertility.
I loved the clinic. The financial person was a little harsh and not willing to work with me I felt. I found a loan company they did not work with but I wanted to explore and I didn't feel like that was received well.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
$25000 including meds
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
My doctor didn't advise more than 1 embryo to be transferred at a time. After genetic testing we only had one anyway.
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Compassion
10
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
7
7
Age 43
1 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $0 - $49K
Business Executive
2nd of 3 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Gago] is very knowledgeable and I was treated very well. ... She removed polyps in my uterus so an embryo would have a higher chance of implanting. ... She recommended me to only transfer one embryo because I have what called a unicornate uterus. Small on one side. Probably would not support two successfully. I appreciated the cautious approach. ... Discuss options in detail. Answer questions.
They [Gago Center for Fertility] need in house financing and lower prices. ... They work with only one egg bank. I tried to get outside financing and was denied. So I dont have the funds to continue with this clinic. ... Was quoted I think around 21000 for an ivf cycle with donor eggs ... They are warm and friendly. Discuss options in detail. Answer questions. Give hugs when I needed it. ... [nurses] Friendly, talkative. Gentle
How was your experience with Laura April Gago at Gago Center for Fertility?
They are very nice at Gago Center. She is very knowledgeable and I was treated very well. The only reason I would go elsewhere is the cost. I plan to try CNY . Because we have spent so much already and they are much more affordable.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Bring a book. They are busy. Waiting room times can run behind.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
They are warm and friendly. Discuss options in detail. Answer questions. Give hugs when I needed it.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
She removed polyps in my uterus so an embryo would have a higher chance of implanting. For a different procedure called a mock transfer, I was able to watch it on screen. That was very cool.
Describe your experience with the nursing staff at Gago Center for Fertility.
Friendly, talkative. Gentle
Describe your experience with Gago Center for Fertility.
They need in house financing and lower prices. More donor egg choices ro compete with CNY. They work with only one egg bank. I tried to get outside financing and was denied. So I dont have the funds to continue with this clinic.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Was quoted I think around 21000 for an ivf cycle with donor eggs
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
She recommended me to only transfer one embryo because I have what called a unicornate uterus. Small on one side. Probably would not support two successfully. I appreciated the cautious approach.
7
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Compassion
Adaptability
7
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Unknown Success
9
8
Age 41 - 42
1 Fertility Medications
Diminished Ovarian Reserve
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Gago] is highly knowledgeable and forthright. When it was important she made time to see me... They do care and can only do so much. It is not easy because emotions are so high and it would be easy to blame them. They are always patient and kind.
Warm, friendly atmosphere [at Gago Center for Fertility]. Full service. Dr. Gago has everything you need as far as lab, surgery, testing, diagnostics... [The nursing staff] are the front line. They always tell me is next and when they will call me. They always call me when they say. They are in communication with Dr. Gago every step of the way.
How was your experience with Laura April Gago at Gago Center for Fertility?
She is highly knowledgeable and forthright. When it was important she made time to see me.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Patience.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
They keep me up to date on results. They do care and can only do so much. It is not easy because emotions are so high and it would be easy to blame them. They are always patient and kind.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
I am in the very early stages. I have had a spontaneous pregnancy that ended at 6 weeks so it set my treatment back. I received one month of ovidral just to see what happen. It was not the month I got pregnant. I will have hystosonogram this week before final recommendation but she says IVF is the way for now
Describe your experience with the nursing staff at Gago Center for Fertility.
They are the front line. They always tell me is next and when they will call me. They always call me when they say. They are in communication with Dr. Gago every step of the way.
Describe your experience with Gago Center for Fertility.
Warm, friendly atmosphere. Full service. Dr. Gago has everything you need as far as lab, surgery, testing, diagnostics.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
So far I have been covered and pay my copays. IVF is not covered but they have financing and someone to speak with about those options when you get to that point
9
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 25 - 26
8 Fertility Medications
Male Factor
Recurrent Pregnancy Loss
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Ayers always gives me a warm welcome. He always explains things in terms I can understand and he is always wanting to make sure I am ok with treatment or if I want to do or try anything different!... My experiences as a patient of Dr. Ayers had been nothing but excellent. I never have to wait ungodly amounts of time to see him and once I do see him he takes his time communicates very well and always takes my feelings, thoughts, and wants into consideration.
Strengths [for Gago Center for Fertility-Ann Arbor]: great communication, timelessness, and multiple locations. Early morning and weekend hours Very clean and nice rooms at clinics. Weakness: Most things have to be done in the Brighton office and not the Ann Arbor.... They [the nursing staff] were great! Very caring and compassionate!... [He] will treat you well he will personalize your treatment plan and work with you every step of the way!
How was your experience with Jonathan Ayers at Gago Center for Fertility?
My experiences as a patient of Dr. Ayers had been nothing but excellent. I never have to wait ungodly amounts of time to see him and once I do see him he takes his time communicates very well and always takes my feelings, thoughts, and wants into consideration.
What's one piece of advice would you give a prospective patient of Jonathan Ayers at Gago Center for Fertility?
I’d highly recommend going to see Dr. Ayers because he has practiced for many years and will treat you well he will personalize your treatment plan and work with you every step of the way!
During treatment, were you treated like a number or a human with Jonathan Ayers at Gago Center for Fertility?
Dr. Ayers always gives me a warm welcome. He always explains things in terms I can understand and he is always wanting to make sure I am ok with treatment or if I want to do or try anything different!
Describe the protocols Jonathan Ayers used in your cycles at Gago Center for Fertility and their degree of success.
N/a
Describe your experience with the nursing staff at Gago Center for Fertility.
They were great! Very caring and compassionate!
Describe your experience with Gago Center for Fertility.
Strengths: great communication, timelessness, and multiple locations. Early morning and weekend hours Very clean and nice rooms at clinics. Weakness: Most things have to be done in the Brighton office and not the Ann Arbor.
Describe the costs associated with your care under Jonathan Ayers at Gago Center for Fertility.
I only paid out of pocket for my medication co pays
10
Doctor
Jonathan Ayers
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
10
9
Age 28
1 IUI
Male Factor
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She was very compassionate and honest. She understood our finical situation and was very helpful when we were determining the best treatment and what we could afford. I had some significant discomfort after my iui. They made sure nothing was wrong and Dr Gago even gave me hug wussing me good luck... We have make factor infertility. I completed tests she wanted done to make sure there was nothing wrong, other than our sperm count. We opted to try iui.
Staff [Gago Center for Fertility] was very friendly and personable.... Very organized, they return calls promptly and answer any questions, thre nurses are compassionate and personable. I really can't think of any weaknesses. I would recommend them to anyone in the area.... 5,000 for blood work, medications, iui, semen analysis and wash... She [Dr. Gago] understood our finical situation and was very helpful when we were determining the best treatment and what we could afford.
How was your experience with Laura April Gago at Gago Center for Fertility?
She was very compassionate and honest. She understood our finical situation and was very helpful when we were determining the best treatment and what we could afford. I had some significant discomfort after my iui. They made sure nothing was wrong and Dr Gago even gave me hug wussing me good luck
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Don't be afraid to ask questions
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Staff was very friendly and personable. Dr Gago was very warm and even have me a hug at one visit
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
We have make factor infertility. I completed tests she wanted done to make sure there was nothing wrong, other than our sperm count. We opted to try iui. I was placed on Femara and ovidrel to induce ovulation.
Describe your experience with Gago Center for Fertility.
Very organized, they return calls promptly and answer any questions, thre nurses are compassionate and personable. I really can't think of any weaknesses. I would recommend them to anyone in the area.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
5,000 for blood work, medications, iui, semen analysis and wash
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
8
8
Age 26
1 Fertility Medications
Anovulation
PCOS
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr. Gago is a very personable and caring individual. She showed compassion towards me several times throughout my treatment. She also was very helpful in explaining the details of the process prior to my surgery..Although you may not speak to Dr. Gago at every appointment she will however, call every time she gets results. She will also let you know what the next steps are based on these results which is very valuable...
[Gago Center for Fertility's] strengths were in the willingness to speak with you and their compassion...The nursing staff was very kind and patient with me. I never felt like they were in a rush to get my appointment over with and they were willing to treat me like a human and not a lab rat...I feel that Dr. Gago and her team treated both my spells and I like human beings rather than numbers. They take the time to explain details and make sure that you are comfortable and aware of all the steps that will be taken to try and help you conceive.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago is a very personable and caring individual. She showed compassion towards me several times throughout my treatment. She also was very helpful in explaining the details of the process prior to my surgery.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Although you may not speak to Dr. Gago at every appointment she will however, call every time she gets results. She will also let you know what the next steps are based on these results which is very valuable.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
I feel that Dr. Gago and her team treated both my spells and I like human beings rather than numbers. They take the time to explain details and make sure that you are comfortable and aware of all the steps that will be taken to try and help you conceive.
Describe your experience with the nursing staff at Gago Center for Fertility.
The nursing staff was very kind and patient with me. I never felt like they were in a rush to get my appointment over with and they were willing to treat me like a human and not a lab rat.
Describe your experience with Gago Center for Fertility.
One piece of advice I would give any new patient is to make sure that you are well aware of all the costs that go into fertility treatment. I feel that it is important to know and have a good understanding of this. One thing I would suggest is trying to understand what the cost of each step will be so that you are well prepared. A clinic strengths were in the willingness to speak with you and their compassion.
8
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Gago Center for Fertility
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
9
9
Age 35 - 36
2 IVF
Endometriosis
Tubal Blockage
Other
Income $200K - $499K
Doctor
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Gago seems very smart and passionate about care. She is very detailed oriented and does not leave any stone unturned. She works well with her staff to develop individualized treatment plans and does not stick to just one standardized treatment protocol. She has gone through infertility herself and therefore can show empathy and gives everyone a chance at reaching their fertility's goals, regardless on the odds for success even though it may hurt her overall success numbers. She can be quick at bedside, but I get the impression she would stay longer as bedside if she felt like it was needed.
Gago Center for Fertility is a smaller clinic with it's own IVF lab. Once consultation was done, action plan was engaged quickly that was personalized. During cycle is it mostly communication with ultrasound technicians and IVF nurses, though they say results is reviewed with Dr. Gago after each monitoring appointment. Calls were short but always able to text questions in and get a call back.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago seems very smart and passionate about care. She is very detailed oriented and does not leave any stone unturned. She works well with her staff to develop individualized treatment plans and does not stick to just one standardized treatment protocol. She has gone through infertility herself and therefore can show empathy and gives everyone a chance at reaching their fertility's goals, regardless on the odds for success even though it may hurt her overall success numbers. She can be quick at bedside, but I get the impression she would stay longer as bedside if she felt like it was needed.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Do not be shy and ask all questions.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Gago Center for Fertility is a smaller clinic with it's own IVF lab. Once consultation was done, action plan was engaged quickly that was personalized. During cycle is it mostly communication with ultrasound technicians and IVF nurses, though they say results is reviewed with Dr. Gago after each monitoring appointment. Calls were short but always able to text questions in and get a call back.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
I do not understand the specific of each protocol, but she did adjust during the first cycle the dose. The 2nd cycle she adjusted further to try and improve maturity of eggs. I felt I was kept on track and thankfully never had a cycle canceled. Will be working on plan for 3rd cycle and what needs to be adjusted.
Describe your experience with the nursing staff at Gago Center for Fertility.
Nurses were available to review cycle calendars and review each one in detail. I heard from the nursing staff after every monitoring appointment to follow up on results and next steps. I never felt lost or unsure with what I was doing with protocol.
Describe your experience with Gago Center for Fertility.
Strengths: Small clinic so you are not just a number. They have safety in mind and will not take on more patients than they can handle. IVF lab in the building so embryos feel safely stored and monitored by embryology. Clear, detailed calendars and paired up with friendly and amazing fertility's pharmacy. Staff has come in early twice for monitoring to help with my work schedule. Weakness: The front staff desk as a lot of turn over. Current person is friendly and organized, however. They use an online text system, which is great to send a message at any time and keeps track of all text conversations, but sometimes it would feel nice to be old school and be able to call and have a person pick up. This is more of just a change in communication, but the staff eventually always calls back. The back end of the office is the surgery suite. The pre and post op rooms are close together and sometimes can over-hear conversation. As a clinic, they are always asking for suggestions on how to improve care, so I recommend noise machines.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Given a breakdown of costs in an invoice. IVF part ($13, 270) ● IVF Cycle Management ($2,750): Includes all physician services from stimulation day 1 to your oocyte retrieval, management and coordination of your cycle by the IVF nurse, communication with the PGT/PGD lab, ultrasound guided trial transfer, financial consultation, injection instruction and IVF nurse consult. IVF cycle management fees are not reimbursable by insurance companies and are non-refundable even in the event of cycle cancellation. ● Oocyte Retrieval: Also known as egg retrieval, the oocyte retrieval includes physician services and supplies associated with the procedure, ultrasound guided transvaginal oocyte retrieval, pre and post-op care and operating room charges. ● IVF lab fee: Includes all fees associated with the IVF laboratory; oocyte identification from follicular fluid, sperm preparation for fertilization, oocyte fertilization, embryo biopsy for PGT/PGD, embryo culture and preparation for embryo transfer. This fee also includes embryo cryopreservation and storage for 18 months. ICSI or Intracytoplasmic Sperm Injection, which is a micromanipulation technique used to directly inject the egg with a single sperm, which in some cases may enhance the chance of fertilization. ● Embryo transfer: Includes all physician fees on the day of your procedure, supplies associated with the procedure, embryo selection, pre and post-op care and operating room charges. Anesthesia services ($500) Monitoring (billed to insurance, possible $4500 private pay) PGT-A (out of pocket $400-$1950 depending on # of embryos) Medications (billed to insurance, possible $4000-$8000 private pay)
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
We have not gotten that far yet, however I suspect she is by the book and following the ASRM guidelines. Goal it healthy baby and healthy mom without going through unnecessary risks.
9
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
9
9
Age 39
1 IVF
Other
European
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We have discussed this and in my case single embryo transfer is the best approach...She [Dr. Gago] has been compassionate, but frank, answered our questions thoroughly, and didn’t pressure us to move quickly to IVF...She gave us a list of recommended supplements at the beginning of our treatment to improve egg quality and more..
Two retrievals and “unlimited” transfers is about $20,000 plus meds and monitoring appointment costs. This includes ICSI, storage, etc...It’s really meaningful to me that I have the same doctor for everything. They [Gago Center for Fertility] did a good job processing charges through my medical insurance when they could (I do not have fertility coverage). Their good relationship with fertility pharmacies definitely made the med process go smoothly and I believe I received a discount on some meds for it.
How was your experience with Laura April Gago at Gago Center for Fertility?
From our first consult Dr. Gago moved quickly, which was appropriate on our case. She discovered my uterine factor challenges quickly and addressed them through multiple surgical hysteroscopies. I have since learned that her surgical technique is in line with the top doctors doing these kinds of procedures and I feel fortunate. She has been compassionate, but frank, answered our questions thoroughly, and didn’t pressure us to move quickly to IVF (although ultimately we did).
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Get as many of your questions as possible answered by Dr. Gago in person. She is great at responding to questions and I have always felt like I understood if I spoke up and asked/clarified. Instances when I left with questions made it difficult to get clearer between times with her.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr. Gago and many of the nurses and others remember me, my case, encourage me and avoid being overly clinical.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
Dr. Gago first spent time treating and removing uterine scarring from previous c-section, myomectomy, and d&c. She was educated about best practices and prescribed estrogen therapy to heal the uterine lining. She gave us a list of recommended supplements at the beginning of our treatment to improve egg quality and more. At the time it seemed strange to me and a little presumptuous, but I’m grateful because it meant I was on those supplements for months in the lead up to my eventual egg retrieval. For my stim cycle, I didn’t ask many questions about the protocol. It was based on my age and the knowledge that despite my age I had healthy AMH, etc. Side effects were minimal. We retrieved 25 eggs and await further results.
Describe your experience with your nurse at Gago Center for Fertility. (Assigned nurse: Kenzie and Mary)
I think the nurses and other medical staff are great. Compassionate, smart, and seem happy to work there. There are some shortcomings of process between them and office management that would improve care coordination.
Describe your experience with Gago Center for Fertility.
It’s really meaningful to me that I have the same doctor for everything. They did a good job processing charges through my medical insurance when they could (I do not have fertility coverage). Their good relationship with fertility pharmacies definitely made the med process go smoothly and I believe I received a discount on some meds for it. The clinic’s facility is nice, clearly owned/operated thoughtfully. I have been able to do most of my monitoring appointments at a location closer to home and travel to Brighton for surgeries, egg retrieval and only occasional monitoring appointments.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Our fertility situation qualified us for a package. Two retrievals and “unlimited” transfers is about $20,000 plus meds and monitoring appointment costs. This includes ICSI, storage, etc.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
We have discussed this and in my case single embryo transfer is the best approach. I don’t know if she would counsel to transfer multiple embryos in a different circumstance.
What specific things went wrong at Gago Center for Fertility?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Gago Center for Fertility.
The things that went wrong were annoying without having more significant impacts. There was a snafu that the wrong blood test was run so I had to go back. Another frustration was that I had to tell the receptionist what to schedule me for but I didn’t use the right terms, the appointment was scheduled wrong. It would have been better if the receptionist could have had my protocol calendar in front of her to avoid that. I didn’t have enough meds at one point but the office helped me. The finance side of things is overwhelming and the contact we had was less than warm, failed to follow up on some significant parts of the process.
9
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
10
10
Age 33 - 37
2 IUI
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Gago has always made time to understand my personal situation, explains every step of the process thoroughly, and makes you feel cared about throughout your time with her office. ... Occasionally I’ve left an appointment not understanding what something meant, but it was purely because I didn’t ask enough questions. .... She’s incredibly talented with reproductive medicine and helps guide patients in the right direction for their needs. She’s supportive and confident.
The ambience [Gago IVF] is soothing and the layout is friendly. ... At least I’m able to do blood draws and ultrasounds at the Lansing office to save on trips to Brighton. ... They [nurses] care about individual needs and requirements and have shown incredible compassion through every cycle, blood draw, ultrasound, and operative procedure I’ve been through.
How was your experience with Laura April Gago at Gago Center for Fertility?
I would highly recommend Dr. Gago to anyone trying to conceive. She’s incredibly talented with reproductive medicine and helps guide patients in the right direction for their needs. She’s supportive and confident.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Make sure you ask questions. Occasionally I’ve left an appointment not understanding what something meant, but it was purely because I didn’t ask enough questions. The staff is incredibly transparent.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr. Gago has always made time to understand my personal situation, explains every step of the process thoroughly, and makes you feel cared about throughout your time with her office.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
It’s varied every cycle based on my changing needs.
Describe your experience with the nursing staff at Gago Center for Fertility.
The entire nursing team has been fantastic. After so many years going to the offices, I wouldn’t trade them for anything. They care about individual needs and requirements and have shown incredible compassion through every cycle, blood draw, ultrasound, and operative procedure I’ve been through.
Describe your experience with Gago Center for Fertility.
The ambience is soothing and the layout is friendly. Truly, the only bad thing for me is that it’s an hour from my home. At least I’m able to do blood draws and ultrasounds at the Lansing office to save on trips to Brighton.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
My insurance covers fertility issues, so I’ve been pretty lucky. Without insurance, IVF can run from $12,000 to $15,000 depending on testing and other special choices for embryos. They also charge separately for anesthesia with a $500 fee. Patients should be able to submit to insurance if they’d like.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
She highly recommends single transfers, but makes a personal recommendation based on individual fertility complications and history.
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2019, Unknown Success
10
10
Age 24 - 26
1 IUI
Endometriosis
Male Factor
PCOS
Uterine Fibroids
Other
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Even though she [Laura April Gago] has to see a vast majority of patients between two different locations of the clinic she does a very great job with making you not feel rushed and that she is taking the time for you and for your case...She talks to you at your level, makes sure you understand what is happening and is very compassionate...
They [Gago Center for Fertility] give you the time you need to discuss options, don’t pressure you into anything, and are very understanding with financial issues letting you know how much everything will cost ahead of time so there are no surprises...Very good at communicating. Appointments go fast & are full of all the information you need, they can get you in at a quick time based on your schedule...[Nurses were] always so compassionate when it came to discussion the procedures or what steps we would be taking next, or if they had to deliverer bad news.
How was your experience with Laura April Gago at Gago Center for Fertility?
This doctor is very professional and compassionate. Helps you and your partner understand what is going on and all of the trials and tribulations involved. Even though she has to see a vast majority of patients between two different locations of the clinic she does a very great job with making you not feel rushed and that she is taking the time for you and for your case. Trying to get pregnant is such an emotional time for you and your partner, having a great doctor makes everything so much easier even when your not having an easy time.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Be ready for all sorts of plans, information, and procedures to be presented with. They give you the time you need to discuss options, don’t pressure you into anything, and are very understanding with financial issues letting you know how much everything will cost ahead of time so there are no surprises.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
She talks to you at your level, makes sure you understand what is happening and is very compassionate
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
We did a endometrial scrape to try to get my endometriosis under control. We also did a water test through my Fallopian tubes to make sure everything was working correct there. We did multiple vaginal ultrasounds to look at my ovarian cysts and uterine fibroids. They sent my husband to a urologist to help diagnose his sperm issues and we tried 2 rounds of anastrottle and clomid to increase results, but it did not work.
Describe your experience with the nursing staff at Gago Center for Fertility.
They never hesitated to take the time to talk to me on the phone with any questions or concerns and are always so compassionate when it came to discussion the procedures or what steps we would be taking next, or if they had to deliverer bad news. Also the lab technician they have on site is always so nice, talks to you about your day & makes you forget you’re getting poked so much
Describe your experience with Gago Center for Fertility.
Very good at communicating. Appointments go fast & are full of all the information you need, they can get you in at a quick time based on your schedule. All of your financial information is given to you ahead of time so there is no surprises and they do not push you into any procedures, give you time to discuss it with you and your partner
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
The total treatment for us to go through IVF is 19,600 and some change. $5-$7000 of that is medications, lab fees 5-8,000 for the doctor and procedures of egg retrieval and putting them back after embryos are made. The rest are lab fees. We paid about $400 out of pocket for the Fallopian tube testing
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
We have no reached this step in our IVF but from discussion we are going to be doing a multiple embryo transfer because my eggs are good
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Unsuccessful
8
8
Age 28 - 30
3 IUI
Male Factor
Uterine Fibroids
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
I started yoga, prenatal vitamins, co q 10, folic acid, vitamin c, vitamin d, and added mor fruit and veggies into my diet. Dr. Gago said it was good to be holistic and include modern medicine together. I had a hesteroscopy and it discovered scar tissue so I had surgery to remove it. I had two IUI cycles with Ovidril. The second one I had to take progesterone after, because my level was low. The third IUI cycle was a hybrid cycle so I had different medications/shots and ovidri
With Dr. Gago [at Gago Center for Fertility- Brighton] our insurance helped cover IUI we were about $250 out of pocket costs for each try. For the surgery I had a co pay of $100. All very reasonable, until IVF then our insurance wouldn’t cover it. They would be $21,000 for one cycle or $24,000 to try two cycles (or just one if the first was successful) .... Strengths: professional, knowledgeable, compassionate, good online patient portal, wonderful nursing staff, even the waiting room is nice Weakness: cost with IVF, to be a little better about communicating official diangonisis in person (versus on paper)
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago was compassionate and talked with us about our situation. We had multiple consults with her. Sometimes we would have to adjust treatment. We tried IUI two times and were not successful so we were more aggressive with the third IUI trial. I also had surgery to remove scar tissue twice. The first time I really didn’t know why I had it and would’ve wished she talked to me about it. The second time I knew more and when she updated her technique and it was much smoother! Also during my hesterosocpy I was nervous and she was compassionate and we took a break during it and she got me a cold compress. Overall I was pleased to be Dr. Gago’s patient.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Have questions to ask beforehand so that you are ready for the appointment. For any prospective fertility patient in general just know that it’s a journey and a process. Ask if you need a break it’s no big deal if you need to take time away from treatment and let them know when you are ready again.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
I felt like we were treated as a human, because the nurses were always so sweet. Everyone was professional.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
I started yoga, prenatal vitamins, co q 10, folic acid, vitamin c, vitamin d, and added mor fruit and veggies into my diet. Dr. Gago said it was good to be holistic and include modern medicine together. I had a hesteroscopy and it discovered scar tissue so I had surgery to remove it. I had two IUI cycles with Ovidril. The second one I had to take progesterone after, because my level was low. The third IUI cycle was a hybrid cycle so I had different medications/shots and ovidril. It was unsuccessful. I had another hysersocopy and it discovered more scar tissue so I had it removed. She said with our numbers it would make more sense to do IVF versus more IUIs but we were still welcome to keep trying if we wanted. Then we were going to start IVF, but it was so far out of our budget that we decided to have a consult with another clinic.
Describe your experience with the nursing staff at Gago Center for Fertility.
Super professional and compassionate. They were amazing. I always felt supported.
Describe your experience with Gago Center for Fertility.
Strengths: professional, knowledgeable, compassionate, good online patient portal, wonderful nursing staff, even the waiting room is nice Weakness: cost with IVF, to be a little better about communicating official diangonisis in person (versus on paper)
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
With Dr. Gago our insurance helped cover IUI we were about $250 out of pocket costs for each try. For the surgery I had a co pay of $100. All very reasonable, until IVF then our insurance wouldn’t cover it. They would be $21,000 for one cycle or $24,000 to try two cycles (or just one if the first was successful) .
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
N/a
What specific things went wrong at Gago Center for Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Gago Center for Fertility.
They gave us a form with our data and potential success rates, but no one sat with me and Specifically and said what it means to have uterine adhesions. However they did say I had scar tissue so they did tell me important information.
8
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
8
6
Age 37 - 38
1 IUI
1 IVF
PCOS
Tubal Blockage
Uterine Fibroids
Other
Income $100K - $199K
Nurse or HC Services
3rd of 4 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Gago is great at conveying intention, care, knowledge, recommended treatment. She sees a lot of patients and most times runs behind or isn’t available to communicate with. At times procedures seem rushed but when you get her she will listen and respond to as many questions as you need.... Set up egg retrieval, 5 day frozen with genetic testing, transfer, ERA biopsy after first failed transfer and adjusted meds for second FET which has failed
Staff [at Gago Center-Brighton] was never available to contact by phone only by voicemail or email, most return calls would take hours, billing was always disorganized, my assigned IVF nurse never followed through with care or concerns, I did have 3 staff members; Erin, Brittany and Jenny, that were consistently following through and addressing my needs that had been dropped by others, caring and making up my experience at this office.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr. Gago is great at conveying intention, care, knowledge, recommended treatment. She sees a lot of patients and most times runs behind or isn’t available to communicate with. At times procedures seem rushed but when you get her she will listen and respond to as many questions as you need.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
She’s a very caring doctor and fights for your pontential baby! She is conservative of life.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr. Gago always treated me kindly but there is very little interaction with her and there are always parts about my medical journey she seems to forget, including my husband who has been with me at every appointment I’ve seen her except one.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
Due to my surgeons recommendation IVF was my only recommended option due to lack of time for fibroids growth and my age. Set up egg retrieval, 5 day frozen with genetic testing, transfer, ERA biopsy after first failed transfer and adjusted meds for second FET which has failed, plans to move forward and recommendations will be discussed next week.
Describe your experience with your nurse at Gago Center for Fertility. (Assigned nurse: Joey)
Staff was never available to contact by phone only by voicemail or email, most return calls would take hours, billing was always disorganized, my assigned IVF nurse never followed through with care or concerns, I did have 3 staff members; Erin, Brittany and Jenny, that were consistently following through and addressing my needs that had been dropped by others, caring and making up my experience at this office.
Describe your experience with Gago Center for Fertility.
Clinic is disorganized, not readily available to patients, office setting is very comfortable, multiple locations increase your appointment options, early morning appointments are available, ultrasounds, bloodwork and procedures are able to be completed in house.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Our out of pocket medical exspense were somewhere around 28,000.00
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
Due to my surgical history single embryo transfer was my only recommended option
What specific things went wrong at Gago Center for Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Gago Center for Fertility.
Miscommunication with billing, delayed return phone calls, requested billing letters that were never received, sitting in an appointment room for 45mins while waiting to have IM injection circles drawn on by my IVF nurse, requested copies of treatment paperwork and once coming in to pick it up paperwork was never prepared, 2 different calls with two different procedure protocols to follow after hours...
8
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
9
9
Age 34 - 36
3 IUI
3 IVF
Donor Eggs
Endometriosis
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Stentz] seems to genuinely care about my experience. It feels like she’s truly disappointed and frustrated when things don’t work out and she’s talked to her peers and others for other ideas to help us...She has tried different options, talking with different doctors, and pushed hard for us...After 3 failed iui’s we moved on to IVF which was our choice but also suggested by Dr Stentz...I know she only wanted to transfer one embryo but we never got to that point because none of our embryos matured.
I like the smaller office feel and that the staff remembers you and us compassionate during so many visits [to Gago Center for Fertility]. Since we have t been successful yet I question going to a bigger clinic sometimes but the staff makes me feel so comfortable it would be hard to leave...The nursing staff has been amazing. Very compassionate...I know [Dr. Stentz] only wanted to transfer one embryo but we never got to that point because none of our embryos matured
How was your experience with Natalie Stentz at Gago Center for Fertility?
She is very caring and sympathetic to our hard journey. She has tried different options, talking with different doctors, and pushed hard for us. It’s hard not having exact answers but I trust that Dr. Stentz takes it hard too and truly wants to do everything in her power to help us conceive.
What's one piece of advice would you give a prospective patient of Natalie Stentz at Gago Center for Fertility?
Ask any question about altering treatment. She is open and very flexible to different options
During treatment, were you treated like a number or a human with Natalie Stentz at Gago Center for Fertility?
She seems to genuinely care about my experience. It feels like she’s truly disappointed and frustrated when things don’t work out and she’s talked to her peers and others for other ideas to help us.
Describe the protocols Natalie Stentz used in your cycles at Gago Center for Fertility and their degree of success.
I know we used letrozole for the iui’s. When those were unsuccessful we tested my partners sperm. After 3 failed iui’s we moved on to IVF which was our choice but also suggested by Dr Stentz. We used ganirelix and other injections. We are at the end of a 4 month break so I don’t remember all the details.
Describe your experience with your nurse at Gago Center for Fertility. (Assigned nurse: Mary vietzke)
The nursing staff has been amazing. Very compassionate.
Describe your experience with Gago Center for Fertility.
I like the smaller office feel and that the staff remembers you and us compassionate during so many visits. Since we have t been successful yet I question going to a bigger clinic sometimes but the staff makes me feel so comfortable it would be hard to leave.
Describe the costs associated with your care under Natalie Stentz at Gago Center for Fertility.
We had 3 failed iui’s, 3 failed ivf(with no embryo transfer), and one ectopic pregnancy that was medicated and we’ve spent around $87,000 so far
Describe Natalie Stentz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
I know she only wanted to transfer one embryo but we never got to that point because none of our embryos matured.
9
Doctor
Natalie Stentz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
8
8
Age 41
Diminished Ovarian Reserve
Poor Egg Quality
Other
European
Income $50K - $99K
Teacher
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Gago spent time with us on most visits, and was very professional and personal. During the last visit, when we were given the news of the cancellation of the cycle, I felt a little rushed out of the office.... We were overall pleased with the care and plan, but disappointed with the results...The treatment was the standard medication protocol, and it was cancelled before the retrieval.
They [nurses at Gago Center for Fertility] were pretty organized and thorough and would respond when messaged out of office...The waiting room is very tranquil and puts you at ease. The aura of the facility was peaceful. There was complementary coffees, waters, and teas. Overall a good experience. The experience was one we won't forget. The staff was really thorough and honest with such a personal matter.
How was your experience with Laura April Gago at Gago Center for Fertility?
Every visit we were given thorough information. we always left knowing what the plan was, and the office was always accessible with out of office communication. We were overall pleased with the care and plan, but disappointed with the results. Dr. Gago was pretty busy the day the cycle was cancelled, and we felt a bit rushed through with questions after we were given news of the cancellation.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Make sure you have all questions answered before leaving.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr. Gago spent time with us on most visits, and was very professional and personal. During the last visit, when we were given the news of the cancellation of the cycle, I felt a little rushed out of the office.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
The treatment was the standard medication protocol, and it was cancelled before the retrieval.
Describe your experience with the nursing staff at Gago Center for Fertility.
They were pretty organized and thorough and would respond when messaged out of office.
Describe your experience with Gago Center for Fertility.
The waiting room is very tranquil and puts you at ease. The aura of the facility was peaceful. There was complementary coffees, waters, and teas. Overall a good experience. The experience was one we won't forget. The staff was really thorough and honest with such a personal matter.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
The total was about 18,000 dollars.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
We trusted her and treatment plan.
8
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
10
10
Age 33 - 34
1 IVF
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr gago just remembered all her patients and you are respected and treated very compasionate...She gave me alot of strategies to get through the ivf process and was helpful and did the best that they could...The only thing I didn't like about the whole frustrating procedure was that I kept on miss carrying...always were nice and helpful with everything
They [Gago Center for Fertility - Brighton] were awesome at everything I had no complaints. They always were nice and helpful with everything. I couldn't ask for a better staff. They worked with .e on payments and that helped alot.i was just so grateful that I got to go through the process. But I wish that I would have had better luck to concieve
How was your experience with Laura April Gago at Gago Center for Fertility?
I had a great experience very helpful. All of her staff is like family. Each visit was fast and easy they talked to me like I was a family member. The only thing I didn't like about the whole frustrating procedure was that I kept on miss carrying. And they were all hugging me and right with me and it helped
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Be patient and try not to think about the whole process too much. Miscarriage can happen
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
Dr gago just remembered all her patients and you are respected and treated very compasionate
Describe your experience with the nursing staff at Gago Center for Fertility.
They were the best nursing staff I could ask for
Describe your experience with Gago Center for Fertility.
They were awesome at everything I had no complaints. They always were nice and helpful with everything. I couldn't ask for a better staff. They worked with .e on payments and that helped alot.i was just so grateful that I got to go through the process. But I wish that I would have had better luck to concieve
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
12,000for ivf and 3,500 per transfer and like 6,000for all medicine for ivf process and transfer
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
She gave me alot of strategies to get through the ivf process and was helpful and did the best that they could
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
8
Age 36 - 38
3 IVF
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
Dr Gago is very knowledgeable. She moves VERY quickly. I tell people that they need to be firm and ask all questions until things are clear. She makes assessments quickly but will slow down if asked to. ... We used estrogen then low dose hcg with gonal f, cetrotide and onmitrope. Triggered with ovidrel and lupron. After retrieval bromocriptine and progesterone.
The financial coordinator [at Gago Center for Fertility] is short and somewhat rude. The front desk staff always seems stressed and inconvenienced. The nurses that do the blood draws and ultrasounds are wonderful. No pain and they are very nice and caring. The costs are very high. ... Very abrupt. When asked questions she gave answers very quickly that didn’t make me feel comfortable with her answers. Like she was annoyed that I had any questions.
How was your experience with Laura April Gago at Gago Center for Fertility?
Dr Gago is very knowledgeable. She moves VERY quickly. I tell people that they need to be firm and ask all questions until things are clear. She makes assessments quickly but will slow down if asked to.
What's one piece of advice would you give a prospective patient of Laura April Gago at Gago Center for Fertility?
Be vocal. Ask all questions needed. If there are any concerns, bring them up.
During treatment, were you treated like a number or a human with Laura April Gago at Gago Center for Fertility?
The doctor herself always treated daringly and like a human. Her staff sometimes shuffles people through like a number.
Describe the protocols Laura April Gago used in your cycles at Gago Center for Fertility and their degree of success.
I don’t know the name of the protocol. We used estrogen then low dose hcg with gonal f, cetrotide and onmitrope. Triggered with ovidrel and lupron. After retrieval bromocriptine and progesterone.
Describe your experience with your nurse at Gago Center for Fertility.
Very abrupt. When asked questions she gave answers very quickly that didn’t make me feel comfortable with her answers. Like she was annoyed that I had any questions.
Describe your experience with Gago Center for Fertility.
The financial coordinator is short and somewhat rude. The front desk staff always seems stressed and inconvenienced. The nurses that do the blood draws and ultrasounds are wonderful. No pain and they are very nice and caring. The costs are very high.
Describe the costs associated with your care under Laura April Gago at Gago Center for Fertility.
Base cost for me was $14770. I feel like I have completely overpaid.
Describe Laura April Gago's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Gago Center for Fertility.
We only had one pgs normal embryo to transfer. Prior to the process Dr Gago explainer all risks for multiples and we agreed single transfer would be best.
10
Doctor
Laura April Gago
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Gago Center for Fertility
Brighton
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources