How was your experience with Kyle Beiter at Gianna Center - New Brunswick?
I feel that we are in good hands when it comes to Dr. Beiter. We are attempting to have a baby using a more natural approach and Dr. Beiter is supportive of that. It is very easy to get an appointment and the online portal makes it simple to look up information from our appointment, lab results and other information easily. Dr. Beiter truly cares about his patients and you can feel it with every interaction.
What's one piece of advice would you give a prospective patient of Kyle Beiter at Gianna Center - New Brunswick?
Dr. Beiter is worth the aggravation of his office staff. I promise.
During treatment, were you treated like a number or a human with Kyle Beiter at Gianna Center - New Brunswick?
Dr. Beiter treated me as a friend and I felt truly cared for in his treatment. Our heartbreak was his heartbreak. He always has positivity and plans ahead- giving us hope. His “bedside manner” is excellent. I have talked with him on the phone many times.
Describe the protocols Kyle Beiter used in your cycles at Gianna Center - New Brunswick and their degree of success.
We started with tracking daily temp, testing LH and timed intercourse. After no results, hsg and testing the tubes- all normal and open. I did get a culture back for endometritis which was attempted to be treated with two separate doses of antibiotics. But, in December 2018, it was confirmed that I have LUF ( lutenized unruptured follicles, basically trapped egg syndrome- the egg is never released). We have tried a few rounds of cytotec and letrozole and trigger shots with hcg. I liked the hcg because I was able to see a (falsely) positive pregnancy test for the first time. It was a bittersweet moment. This is now our second cycle with all injectable mediciations- lupron and Menopur. We also have three transvaginal ultrasounds per month to watch the size of the follicles, know when to do the trigger shot and then finally to confirm rupture of the follicle. This has only happened once. It is very exhausting and heartbreaking to realize that even after all of that occurring, we still have a very minimal chance of pregnancy. But, we hope.
Describe your experience with the nursing staff.
There are no nurses! His staff consists of medical techs and receptionists. I have have missed medications due to their lack of communication, inability to relay messages from the doctor in a timely fashion. They have read me back at message that says “please call patient urgently...” I have had to call multiple times because they hardly ever return phone messages and it takes multiple attempts to get them to answer the phone with out it going to voicemail. The receptionist frequently calls to relay information that she cannot even pronounce. If it weren’t for Dr. Beiter, I would have found another office- it bothers me that much.
Describe your experience with Gianna Center - New Brunswick.
Communication is super terrible. The phone is almost never answered. There is no way to talk to anyone about the problems that I have with the staff because it is the staff who handle it.
The clinic has no clinical coordinator or support staff for the emotional aspect of infertility. There is nothing that is offered by way of psych support, support groups etc.
It is very easy to get an appointment and the rooms are nice. The building is new.
Describe the costs associated with your care under Kyle Beiter at Gianna Center - New Brunswick.
$300 for the first appointment, $30 copay almost every time I go.
What specific things went wrong at Gianna Center - New Brunswick?
- Failed to call in prescriptions to pharmacy
- Failed to convey critical information
Describe the specific things that went wrong at Gianna Center - New Brunswick.
The clinic’s name is The Gianna Center- I’m not sure how it got filed under a different place but I cannot change it in the survey.
Main problems are communication with the office receptionist and medical assistant. I have had one situation where I was extremely upset and they refused to give me the email address of the doctor so I could send a private message. They told me that I could only have the office email address and “promised” that they would not read it. It turned out that Dr. Beiter called me up and we cleared everything up but I still have trouble getting through to the office. I have missed medication doses and I have taken to preordering my injectables because it is a timed medication. I call the office when I get my period and then Dr. Beiter tells me to begin to take a medication on day three of my cycle- it comes from Massachusetts and if I don’t get the message to call in the prescription, it arrives on day 4.
Again, this frustration is well worth Dr. Beiter and his kindness.