Heartland Center for Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Omaha
7308 S 142nd St
Omaha, NE 68138
(877) 831-3227
On a scale from 0-10, how likely are you to recommend Heartland Center for Reproductive Medicine to a friend?
Strongly recommend: 7Neutral: 4Don't recommend: 37.9
14 assessments
  • 50% Strongly recommend (9-10)
  • 29% Neutral (7-8)
  • 21% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
296
Annual Cycles National Avg.
344
7.2
Average Doctor Score
2 doctors
14 assessments
9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
I feel that overall, the Clinic [Heartland Ctr for Repro Med] is clean and well kept. The clinic and their staff is also very organized and willing to answer any questions you may have. There is one financial coordinator that can come off as less personable. I have shared this with my doctor and she notified me that there is a second financial coordinator that I can work with as I receive my care there.... All of the nurses I have worked with have been friendly and kind. I have had most of the same nurses throughout our treatment with Dr. Gustin and am pleased. T
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with Heartland Center for Reproductive Medicine.
I feel that overall, the Clinic is clean and well kept. The clinic and their staff is also very organized and willing to answer any questions you may have. There is one financial coordinator that can come off as less personable. I have shared this with my doctor and she notified me that there is a second financial coordinator that I can work with as I receive my care there. My doctor stated that she wanted my experience there to be good. She also told me she would share my feedback with the clinic. I have since had some interaction with this financial coordinator when I called with a question and was more pleasant than had been in the past.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I have had 3 miscarriages while under Dr. Gustin's care. I have had 2 ectopic pregnancies as a part of these miscarriages as well. The first time I had a miscarriage following our first IUI, Dr. Gustin called me late in the evening and comforted me while we were on the phone. As we moved onto our 2nd IUI, it was unfortunately an ectopic pregnancy. During the ultrasound when we found out, Dr. Gustin was kind and gentle in explaining what she was seeing. When I sat up, she gave me a huge hug and allowed me to cry on her shoulder. She then gave my husband and I all the time we needed in the room to process what we had just been told.
Describe your experience with the nursing staff.
All of the nurses I have worked with have been friendly and kind. I have had most of the same nurses throughout our treatment with Dr. Gustin and am pleased. There was one miscommunications between Dr. Gustin and her nursing staff regarding types of exercise that can be continued during treatment. When Dr. Gustin was notified of what I was told, she said she would personally take the time to educated nursing on this topic and what is recommended and not recommended.
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Unfortunately my husband and I have experienced 5 miscarriages and 3 under the care of Dr. Gustin. Through all of this my husband and I have had numerous questions and every time, Dr. Gustin is the one that calls me to answer my questions. She also has offered to allow me to call whenever I feel the need. Dr. Gustin has exhibited extreme kindness and has been very sensitive to our situation. I have never felt like just a number or just another patient while under her care.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr. Gustin will take the time to answer any of your questions so don't hesitate to ask. Additionally, if you are advocating for more tests, answers, etc. she will be very supportive.
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
When I went to Dr. Gustin I was taking Metformin. We tried a couple of cycles on this and we stopped following some tests. We moved forward with Clomid and eventually IUI as the medications alone were not successful. We completed 3 IUIs with Clomid, Follistim, and Pregnyl. The dosages were closely monitored and changed as needed. Additionally, due to my history of miscarriage, I was put on progesterone suppositories and this was increased following my first miscarriage with Dr. Gustin from 1x/day to 2x/day. Following my ectopic pregnancy, I also required a HSG and this was very carefully explained before and during the procedure.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Our IUIs cost between $1900-2300 depending on medication dosages. Other tests such as the HSG was not covered once and cost around $700-800 and the second time was covered following my ectopic pregnancy. We have had a quote of IVF and depending on medications and tests, will cost between $15,000-18,000.
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
We are preparing for IVF soon and we have discussed some of these topics preliminarily and will have a more in depth conversation as this gets closer.
10
Doctor
Stephanie Gustin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
8
The front desk [Heartland Ctr for Repro Med] wasn't the friendliest and dint show much compassion, didnt seem to professional. The nurses on the other hand were very professional, compassionate, and caring. They did a great job at explaining everything and answering all my questions.... I just wish I could've worked directly with one nurse and one doctor the whole time so I didn't feel like I was explaining my situation over and over again....There was a few times my prescriptions didn't get called into the pharmacy and they took longer than they had said for results to get in .
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
8
Describe your experience with Heartland Center for Reproductive Medicine.
Very knowledgable, direct and caring nurses to work with. I just wish I could've worked directly with one nurse and one doctor the whole time so I didn't feel like I was explaining my situation over and over again. Its comparable in price to the other clinic. I am still continuing treatment at this facility. I have considered a second opinion but I feel like both clinics in Omaha are comparable.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Very knowledgable but didn't read my file at first when coming in to consult me and felt like she never remembered me until we started the ivf process. She was great through that process.
Describe your experience with the nursing staff.
The front desk wasn't the friendliest and dint show much compassion, didnt seem to professional. The nurses on the other hand were very professional, compassionate, and caring. They did a great job at explaining everything and answering all my questions.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She is very knowledgable and direct. But she is also very busy and sometimes I felt like just a number. She knows what she is doing but I also didn't get the outcome I was hoping for. My first experience with her was not the best as I was originally seeing her partner and then started seeing her but as time went on and I expressed my concerns she was much better.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Make sure you are your own advocate as well. Follow your instinct and fight for what you think the next step is but also do your research so you can ask questions and understand treatment.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
2 triploidy losses and then I started fertility treatment. 3 IUI's with medication and trigger shot, then following with progesterone . Last IUI resulted in pregnancy but had another Triploidy loss. I have bad egg quality so IVF was reccomended to get lots of eggs to genetically test and implant only a good embryo. Just finished our first round of IVF, started with birth control then Gonal F, Menopur, Cetrotide, and Pregnyl.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We have spent $50,000 so far in fertility treatment, losses, and testing. We are still continuing our treatment in hopes for a family. Our insurance didn't cover any of it. Everything was so expensive but thats the same at most fertility clinics.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
They do not recommend doing multiple embryo transfer because it has more risk and its a safer option to do single.
7
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
24
Treated
2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
7
we did some extra bloodwork [at Heartland Center for Reproductive Medicine] to check if there were any health issues that would hinder egg quality. I was waiting for these results longer than expected. When I called back in to check they had gotten the results weeks prior but everything was "normal" so no one called. While normal is a great thing to hear, it would have been nice to actually KNOW instead of sitting around waiting.
+ Read more
Age
24
Treated
2017
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
7
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic is organized, appropriately staffed, and easy to communicate with. Everyone who works there creates a positive, uplifting atmosphere for everyone within the building. At times, there isn't great communication between the front desk and the financial coordinator which makes payment a little confusing.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin worked very hard to get to know us on a personal level and understand our goals. She described our options, the cost, and what it would be like for our individual case. When requested she gave us an opinion as a doctor and what she would suggest if her own child was in our position. The meeting of these two outlooks made it much easier to weigh our options.
Describe your experience with the nursing staff.
The nursing were very efficient and helped explain the procedures that would be happening but they were not well briefed on our individual case and did not know who we were.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call with results
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin was very caring and considerate of our emotions surrounding the process. At times it did feel that she was so concerned about how emotionally strained we were that she sugar-coated our situation and left larger expectations than were possible with our diagnosis.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Do not make decisions in the moment through every appointment. Take time to return home and go over all the information methodically, with the emotion detached.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We started off the injectables with her traditional dosage of Gonal-F and Menopur. During the course of the stimulation period I reacted very strongly to the medication (no female infertility cause) and dosage of the medication was immediately adjusted down, with cetrotide added in early. The embryos from this cycle were much worse than to be expected for a couple our age and it was determined that this quick drop in hormones weakened the egg quality and thus harmed the chance our embryos had. It is a concern of mine that she did not take my age (24) and lack of fertility problems into concern when she planned my protocol. It did not feel like it was tailored to me and my situation.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
A round of IVF/ICSI is estimated 10,550 plus the cost of medications with additional FET at $3900 +medication costs. Freezing of embryos is $500 if put in the cryofreezer all on one day, $750 if they are put in over the course of two separate days.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Maclin is very resistant to transferring more than one embryo and will not do it without a medical need.
6
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
10
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process...Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program...She [Dr. Maclin] is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe.
+ Read more
Age
34 - 36
Treated
2015 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Unexplained
10
Describe your experience with Heartland Center for Reproductive Medicine.
Weakness. Financially, Heartland is very comparable to other clinics; however, they do not offer a warranty program. It's a risk, but it could be the greatest reward of your entire life, so it is absolutely worth it! Advantage- in this area, Dr. Maclin has some of the highest success rates. She is knowledgeable, compassionate and wants the same goal for her patients- a healthy pregnancy and baby. She adjusts treatment based on data and does not simply follow a recipe. Hopefully we will be one of her successful stories!
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
When debating whether or not she recommended IUI or IVF for me, I specifically asked Dr. Maclin what she would recommend for her daughter. She answered honestly and has directed us toward IVF.
Describe your experience with the nursing staff.
Very friendly, gave tons of information about follicle size and lab results which was so helpful. They called to check in after our miscarriage and to monitor the process.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr Maclin truly cares for each patient. When there was no heartbeat found for our baby, she sat with us much longer than expected and let us grieve. She walked us though the options of inducing the miscarriage and said over and over how she wished we didn't live so far away so we could be under her care and be monitored more closely. The office even called to check on me after.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Trust your intuition and stay positive. Science can do wonders, but you have to believe in the process. Expect Miracles.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
For our IUI, we used gonal f injections day 3-7 and then a few days after depending on follicle size. Some cycles we used Cetrotide. To induce ovulation, we too a trigger shot for insemination to follow 36 hours later. For example, Trigger 9 PM on Thursday night, insemination at 8:30 am on Saturday.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
We are in the $20,000 range since insurance does not cover treatment
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr.Mackin always adjusted the dosage of final-f depending on ultrasound information
10
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
8
Can't say enough about the nurses [at Heartland Center for Reproductive Medicine]. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant....I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
+ Read more
Age
39 - 40
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
8
Describe your experience with Heartland Center for Reproductive Medicine.
Clean, modern and roomy.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
With Dr. Maclin, I felt like my care was more up to the nurses than her. I only met her twice, once during the 2nd consultation and one other time at the very beginning of treatment. She did not perform any of the medical aspects herself, this was either done by nursing staff (who were fabulous) or by another Doctor (Dr. Ramses, I think...who is no longer there). I don't know what I expected since this was the only time I ever sought fertility treatments but it felt a lot like going in and getting a check up instead of making the biggest decision of my life.
Describe your experience with the nursing staff.
Can't say enough about the nurses. Always treated me well, held my hand during the rough stuff and seemed genuinely happy for me when I became pregnant.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I only saw Dr. Maclin twice during the treatments. During the 2nd consultation and again towards the beginning. After that, my treatment was taken over by other doctors, mostly a Dr. Ramses I believe his name was. I also felt like I wasn't taken very seriously (?) and that she seemed very nonchalant over a life altering decision. Not sure what to expect since this was my first course of fertility treatments but I felt very routine in her eyes.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
She seems very nice and knowledgeable. Gave me the information I needed and formulated a treatment plan that was ultimately highly successful (I got pregnant on the first try). However, if you want a hands on doctor, she may not be the one you need.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I don't remember
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I don't make a lot of money so I was really surprised that a course of treatment was actually attainable...still not cheap but possible.
3
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
7
This clinic [Heartland] was the first that i went to the really understood what I was going through and took the time to show it. ... I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
7
Describe your experience with Heartland Center for Reproductive Medicine.
This clinic was the first that i went to the really understood what I was going through and took the time to show it. They were the first to do the IVF process and showed a good result from past IVFs they completed. I would suggest that people come to the clinic with some idea of terminology. They were not very understand of having to drive an hour to and from appointments. I feel that they could have given me more information about my personal data rather than the clinic data.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
I loved working with Heartland. They were always friendly when entering the office, however I felt they could share more of my chart information with me. I always had to be the one asking questions rather than showing me my data.
Describe your experience with the nursing staff.
The nursing staff at the clinic were great! They always answered when I called and did not talk down to me because I didn't always know what they were talking about. When I ran out of medication and needed more they helped me get it locally. I loved the nursing staff!
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I loved working with Dr. Maclin. She was the third doctor I had been to and the first that was able to do the IVF process. Her team was always friendly and willing to work around my time as I lived an hour away from the clinic. Although I had already have four IUIs she did one at her clinic to see how I reacted to medications. I started the IVF right after the failed IUI. The first IVF process was stopped and converted to an IUI do to my response to the medications, however when I went back and tried another IVF she only increased the dose even though I believed that it was due to the type of medication. For the second IVF I got to the egg retrieval, but none of the eggs made it. Rather than telling me on the phone she had my and my husband take a full day off work and drive so she could tell us in person. I would have rather been told in person, but she explained that she felt it was more personable to do it face to face.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
The piece of advance that I would give is be prepared to know the terminology, because it goes fast and they have a lot of terms I didn't know.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
When I started I did an IUI with Gonal-F and trigger. At this time I was on the lowest dose. I then started an IVF with Gonal-F and Menopur. At this time I was on 200 of the Gonal-F and they lowest does of Menopur. They did not get the response they got the first time so they stopped the cycle and did an IUI. The next time I again tried the IVF with the highest dose of Gonal-F and Menopur. This time I had the egg retrieval, but none of the six eggs made it.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I spent about 10,000 for the IFV that was transferred to an IUI and I spent 14,000 on the IFV that failed after the egg retrieval.
6
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Almost always ran on time! All Staff [Heartland] were super kind and compassionate! Very prompt to Return calls and made sure that I understood all directions and protocols. The ultrasound techs were great and always explained what they were seeing and looking for so That I knew what the plans would be and what the goal was!...Most [nurses] were super helpful and knowledgeable! A couple had trouble answering questions
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Describe your experience with Heartland Center for Reproductive Medicine.
Almost always ran on time! All Staff were super kind and compassionate! Very prompt to Return calls and made sure that I understood all directions and protocols. The ultrasound techs were great and always explained what they were seeing and looking for so That I knew what the plans would be and what the goal was!
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She personally called me with my results of pregnancy tests, answered all Questions, very understanding and compassionate of how difficult the quest for children can be! She allowed me to email her at any time I had questions
Describe your experience with the nursing staff.
Most were super helpful and knowledgeable! A couple had trouble answering questions
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I loved seeing dr Gustin! She was so understanding, thoughtful, caring, and compassionate! After achieving pregnancy, there was some issues and she personally did my ultrasounds and spoke with me over the phone and via email! She was so Patient and made this journey as pleasant as it could be
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Ask lots of questions!!!!!!
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I used follistem and gonal f with menopur when needed. Frequent lab and ultrasound. 2 forms of progesterone and estrogen. Doses of meds varies based on results
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Egg retriever was around 5600. IUI 500ish, embryo transfer $3000ish, egg storage $500 a year.... these did not include lab, meds or ultrasound
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
My doctor choose eSET as she advised that for my age and health, having a single healthy baby would be best vs have a complicated pregnancy with multiples
9
Doctor
Stephanie Gustin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 17 IVF
Diagnosis
Poor Egg Quality
9
Their staff and facilities [Heartland Ctr for Repro Med] are great. I struggled with paying a $60 copay every visit when we were spending thousands on IVF. We never had to wait too long for our appointments. They are very accommodating if you have additional needs....Incredibly supportive and aware of our situation. They new the right things to say to ensure my wife and I felt comfortable.... Cost for IUI was around $500. IVF was $20,000. T
+ Read more
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 17 IVF
Diagnosis
Poor Egg Quality
9
Describe your experience with Heartland Center for Reproductive Medicine.
Their staff and facilities are great. I struggled with paying a $60 copay every visit when we were spending thousands on IVF. We never had to wait too long for our appointments. They are very accommodating if you have additional needs.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She invested in our dream of becoming parents.
Describe your experience with the nursing staff.
Incredibly supportive and aware of our situation. They new the right things to say to ensure my wife and I felt comfortable.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin is blunt with expectations, but supportive as we struggle to carry a pregnancy to term. She shared her excitement when we had a high number of eggs retrieved through IVF. Her bed side manner really helped us deal with continual bad news due to poor egg quality.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Expect honest answers.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We had 2 losses on our own. Performed IUI to help with 3rd pregnancy which ended in another loss. We do not struggle getting pregnant we struggle carrying to term due to poor egg quality. We tried IVF to reduce risk of an embryo implanting that does not have a high likelihood of leading to a full term pregnancy. Retrieved 17 eggs and ended up being genetically abnormal.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
Cost for IUI was around $500. IVF was $20,000. That includes egg retrieval and genetic testing of embryo. Implantation was $3,000 - $4,000.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Preference is to do 1 at a time to mitigate risk of multiples. But they are open to implanting more than one if requested.
9
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
4
Weird hours [at Heartland Center for Reproductive Medicine]. Closed early in the afternoon and hard to get ahold of anyone when not during office hours. Clean place. Friendly staff...Ultrasounds 3-4 visits: $200 each, Lab work: $250-300, chlomid/letrozol: $20-40, gonal-f shots: $477-1000, IUI procedure/sperm washing: $450...Twice they sent the prescriptions to the wrong pharmacy
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
Unexplained
4
Describe your experience with Heartland Center for Reproductive Medicine.
Weird hours. Closed early in the afternoon and hard to get ahold of anyone when not during office hours. Clean place. Friendly staff.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She was good with explaining any questions you had. Explained things easier to understand without all the big fancy medical terms
Describe your experience with the nursing staff.
Clinic hours were not very convenient. They close at 3. Prescriptions weren't always sent right away after doctor visit. Able to communicate well and answer questions
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Good at explaining the process. there was a lot to go over the first time so it was overwhelming, but she repeating things during the first consultation. Other than the consultation and the actual insemination process we didn't talk–it was more talking with the nurses.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Ask questions and ask her to explain things if you don't understand.
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
First cycle involved chlomid, iui Second cycle involved letrozol, gonal-f –canceled iui due to not able to travel 5 hours to the appointment. Third cycle involved letrozol, gonal-f, iui
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Ultrasounds 3-4 visits: $200 each, Lab work: $250-300, chlomid/letrozol: $20-40, gonal-f shots: $477-1000, IUI procedure/sperm washing: $450
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Did not do any embryo transfer
3
Doctor
Stephanie Gustin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
10
It [Heartland Center for Reproductive Medicine- Omaha] is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work...The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly...Gonal-f, menopur, and Lupron were used in my cycles...Dr. Maclin would personally call me to discuss my treatment and progress.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with Heartland Center for Reproductive Medicine.
It is clean and welcoming. Payments are expected up front on the day of services. Their financial manager is awesome and does all the insurance dirty work.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
Dr. Maclin would personally call me to discuss my treatment and progress.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Sheryl)
The entire staff was friendly and fun. Fertility treatments are stressful but they make it more relaxing. They are available anytime to talk and will even share their direct number to access them quickly.
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was a great communicator and extremely knowledgeable. I trusted her with my body and embryos. She is an expert in her field. She is very compassionate and let me cry on the phone and never made me feel like less of a person.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
To be patient. Infertility is a long process with lots of tests. Dr. Maclin is blunt and tells you the truth. She won't sugarcoat anything. She is very smart but doesn't make you feel dumb. She treats you how she wants her daughter treated.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Gonal-f, menopur, and Lupron were used in my cycles. I can't remember doses.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
I think I ended up paying around $18,000
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
She prefers eSET
10
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 36
Treated
2011 - 2017
Success with this Doc
No
Treatment
3 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
9
It was apprx 18,000 per IVF. and 5000 for IUI [at Heartland Center for Reproductive Medicine]. We applied for the BabyQuest grant and they did fill out paperwork for us to submit with the application. They were NOT willing to discount anything to work with Baby Quest...Communication is great, but would prefer email more details that could help. The facility is beautiful and clean. I would like to see the clinic focus on more whole body initiatives and how all aspects of living affect infertility.
+ Read more
Age
30 - 36
Treated
2011 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
9
Describe your experience with Heartland Center for Reproductive Medicine.
Communication is great, but would prefer email more details that could help. The facility is beautiful and clean. I would like to see the clinic focus on more whole body initiatives and how all aspects of living affect infertility.
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She personally called me with results. She took the time to sit down and have a consultation to talk about things at our request.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Cheryl)
Always so nice!!!
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
I would have preferred a specific diagnosis. Ideas on what I could do in my personal life that could change the income and prepare my body. None of these things were discussed. She was always very personable and seemed to remember us each time!
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Its hard to get a specific diagnosis.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Stimulation protocol. G225/m2 x 3 days, then drop to G150/M1x8days. Gonal F. Menopur, Cetrotide. ICSI.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
It was apprx 18,000 per IVF. and 5000 for IUI. We applied for the BabyQuest grant and they did fill out paperwork for us to submit with the application. They were NOT willing to discount anything to work with Baby Quest.
Describe Victoria Maclin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
She preferred blastocysts but would transfer morulas if we had any.
7
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
9
[The nursing staff at Heartland Center for Reproductive Medicine is] Kind, friendly, and thorough!...$400 IUI...They let you do payment plans on testing that’s not covered for both aspiring Mom and Dads...She’s wonderful, and really felt like she [Dr. Victoria Maclin] cared...extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her.
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
9
Describe your experience with Heartland Center for Reproductive Medicine.
My ONLY complaint is the other Doctor in the office, I cannot recall her name but she is rude, and has NO time for anyone with a weight problem. I left bawling and defended to see Macklin. She apologized, and said that’s not how we treat people, and was wonderful to me!
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She’s wonderful, and really felt like she cared.
Describe your experience with the nursing staff.
Kind, friendly, and thorough!
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
Macklin was extremely positive, kind, and accommodating. I felt like I could tell her or ask anything. She has a great bed side mannor, and I highly recommend her. The only thing I wish she did the IUI’s. To me it would be nice to see her those days and not the nurse.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Ask a lot of questions, she will be happy to answer them all.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
IUI with clomid 2x’s and 1 with injunctions, and then 2 home IUI’s if you will. I wish I had asked her to be a lot more aggressive.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
10,500 for IVF I believe (we didn’t do) $400 IUI They let you do payment plans on testing that’s not covered for both aspiring Mom and Dads.
9
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
32
Treated
2017
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage
5
The clinic [Hearthland Center for Reproductive Medicine] was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)... She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
+ Read more
Age
32
Treated
2017
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Tubal Blockage
5
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic was beautiful and there was a lot of privacy, clinic was not located in downtown Omaha which was a HUGE plus. It would be a huge help if they could schedule the women's HSG and the man's sperm analysis at the same time or around the same time (deff. the same day)
During treatment, were you treated like a number or a human with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was polite and explained everything to us.
What specific things went wrong at Heartland Center for Reproductive Medicine?
  • Failed to send your chart to another clinic
How was your experience with Victoria Maclin at Heartland Center for Reproductive Medicine?
She was nice, she explained everything. She was profesenal, and asked us questions. She wanted to start treatment right away but didn't seem interested if we were going to be able to afford it. She also did not seem to care that we live four and a half hours away, meaning we would have to take off of work to get to any extra appointments.
What's one piece of advice would you give a prospective patient of Victoria Maclin at Heartland Center for Reproductive Medicine?
Be ready and financially able to dive in full force.
Describe the protocols Victoria Maclin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
She performed a HSG on me showing that my tubes are completely blocked. She was wanting to set up another appt to have my husband do a sperm test.
Describe the costs associated with your care under Victoria Maclin at Heartland Center for Reproductive Medicine.
The HSG was not a bad price, but was not told what any further treatment would cost.
3
Doctor
Victoria Maclin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
No
Treatment
10 IUI, IVF
Diagnosis
Unexplained
6
She [Dr Barton] has been friendly and informative...The clinic [Heartland Center for Reproductive Medicine] was always very helpful and did their best to accommodate scheduling. They were good about explaining everything so you could understand.
+ Read more
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
10 IUI, IVF
Diagnosis
Unexplained
6
Describe your experience with Heartland Center for Reproductive Medicine.
The clinic was always very helpful and did their best to accommodate scheduling. They were good about explaining everything so you could understand.
Describe your experience with the nursing staff.
Theyre ability to draw numerous vials of blood easily
How was your experience with Sara Barton at Heartland Center for Reproductive Medicine?
She has been friendly and informative
6
Doctor
Sara Barton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Heartland Center for Reproductive Medicine
Omaha
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
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