HRC

The clinic is bright, well appointed, and very efficient. It tends to be on the busy side and often has multiple patients in the waiting area. Wait times are low if you arrive at your appointment as scheduled; we prefer early mornings and are able to arrive on time for work in a different part of town without much difficulty.

HRC is completely overworked, overbooked, and overcrowded. It seems they are most interested in generating profit rather than providing attentive care to people who are experiencing one of the most difficult things they can go through in their lives. The nurses are too busy, the doctors are busy and also too confident and cocky in their abilities (which hasn't worked for us as we are not pregnant yet) and unwilling to change. They are more concerned with their foreign investments and their clinic is more about making a profit than providing personalized, attentive care. I would NOT recommend HRC to any prospective patients. They have good success rates but they treat you like a number. This is not worth it to me at all.

It a pretty clinic, which was very misleading because the facade of looking good didn't match the behind the scenes medical experience. Strengths: the office is beautiful, the parking is free and it is convenient for people living in Pasadena. Weakness: there is awful communication and you are expected to know about fertility treatments at your consultation as a new patient.

HRC had everything down to a science. Blood work, scans and meetings all take place upstairs and the retreival and transfer are downstairs. They do their best to always make sure you are very comfortable!

HRC has several policies that I only learned about as we were going through IVF that really bothered me: 1) You have to decide whether you will pay some $5500 lump sum for PGS testing of embryos before you even know how many embryos have made it to biopsy. The cost does not change no matter how many embryos you have, so you could be paying that much for 1 embryo. 2) The clinic is not open on weekends. This is a BIG PROBLEM. This prevents you from having sufficient monitoring during egg retrieval cycles and the drug dosage can’t be adjusted as finely. You also can’t get questions answered on the weekend. There is no access to Dr. Coffler for questions. 3) The clinic batches all patients for particular retrieval dates each month so you have to take birth control pills. These can suppress the number of eggs you are able to retrieve and reduce your chances of success. 4) Once your embryos are created, getting information about them is a black box. Other clinics allow you to speak to people in the embryology lab. At HRC, there is NO access to anyone at the embryology lab. You can only receive information from Angel and she is not able to convey the kind of information that an embryologist would have. Also, they do not give Day 3 updates about the progress of the embryos. At the end, I was only able to get all of the information about my embryos be requesting my full medical record and calling the PGS lab. I never received a full PGS report about my embryos besides “complex abnormal”, whereas other PGS labs will give a breakdown of the chromosome errors. I did get this over the phone but it was hard to take down and I don’t know if I got it right. They do it this way because HRC uses its own in-house PGS Lab rather than one of the bigger commercial labs. They pocket all the profits at every stage and provide subpar service which is not up to the standards of other commercial options. It would be fine if they gave you the information and service others provide (since you’re paying just as much), but they don’t.

There is a sign in the elevator, no children in the office please. The lobby has multiple different chairs, which during egg retrieval bloat I found myself switching around until I found the comfortable one. No doubt everyone has a different "comfortable one" at that point so this is a great feature you might not think to look for. The lobby is also classy but comfortable. No matter how full the lobby i always got seen promptly. The coffee in the lobby is my only complaint. It's is not good. Bring your own if you care about that.

The financial team is a weakness, they are not good with follow-through or completing what they have promised you. I have been waiting for some outcomes for weeks without response. It is quite frustrating as a long time patient that has spent so much money with them.

Strengths: -clinic is clean -most of the staff are courteous and friendly -wait time when I went for ultrasound/bloodwork was not bad at all Weakness -took me about a month to get a schedule for initial consultation -their main receptionist is not so courteous in person and during phone calls

Very clean. The sperm donation area has to be revamped a bit, though. And it is too close with the rest of the clinic. Other than that, everyone is nice and patient. The financial person very patient and detailed. She answered all our questions. The sitting area is very comfortable and minimalistic, which is a plus as it is easier to be maintained clean. The lab seems to be crammed up - they seem to need a bigger space.

While the clinic was always packed with patients and families, I never had to wait very long. The finance department was very easy to work with. The facility was very nice, clean and comfortable. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The clinic is very clean and has a very comforting ambiance. A couple of weaknesses I can think of is there parking. A bit small, but it's free so really nothing too negative to say about that. Another thing is their blood laboratory. There was blood splatter on the chair that wasn't cleaned and also against the walls right where they dispense the used bloody needles. I wish they would clean that area more.

Scheduling at the clinic was pretty simple, most of my appointments after the initial consultation were handled by my coordinator. There were times where I had to wait an unabsorbent amount of time due to scheduling issues. Most labs were handled directly at the clinic which made things more efficient and the LVNs did a great job everytime. One issue I experience was the lack of responsiveness from their financial department. I would go weeks sometimes before getting return calls. However, I was able to resolve the issue with their fiscal person upon leaving my appointment. It was frustrating that I could not get someone available on the phone to handle things more efficiently. That would be an area the clinic could improve.

The clinic seems to have become more popular for this side of town. It is sometimes difficult to get appointments at a certain time. The nurses were good but sometimes they seemed stressed because they were short people. This clinic seems to be understaffed and would benefit of hiring some more nurses.

Sometimes the wait times but then again you are met in a very personal way. Prices are what they are but they work with a finance team if you need it. The whole team acts like a family and will do all in their power to make you feel comfortable

Organized, clean, compassionate - I saw a sign that said please don't bring kids to a certain floor as it is a trigger for others. Easy to schedule, billing is a breeze. They get back to you quickly and I had no issues.

The clinic employs friendly staff who are available to answer questions, provide information, and go the extra mile to work with our insurance carrier. We appreciated the billing department's staff advocating for us with our insurance carrier and even providing invoices that they don't usually provide so that my husband and I could be reimburse through our insurance company for certain treatment procedures.

Communication and compassion are this clinic's strengths. Dr. Coffler and Angel the nurse stand out at this office because you can really tell they care, and they work directly with you on the details of your treatment. Also, this office has a small staff that knows what they are doing. They have a team who each knows their roles and you will see them doing it throughout your treatment. This office isn't in the nicest or newest building but that really wasn't an important factor for me. My previous doctor had a nice facility but poor communication and bedside manner. The opposite is true at HRC, and I was so happier and felt respected here because of that!

Nice facility in a great location. Will work with outside monitoring facilities for out of state patients. Seem a bit disconnected from a financial aspect; requires full cycle payment (FET) up front, despite benefits / insurance coverage. Financial people don't communicate well and were lousy at being able to check my insurance benefits - told me I had no coverage when I knew I did. Just constantly had to micromanage them despite my desire for them to be more proactive about my care.

HRC is very professional and has a hands on approach with their clients. The wait time can be long, but it’s because they are spending valuable personal time with each patient. I never was upset about this because I knew they would be giving me the same attention and care.

The clinic is on busy Ventura Boulevard. There is parking at the building, but it is pricey. I wish there validated for the attached parking, but you have to self-pay. The clinic itself is nicely decorated. I have been to others with shabby chairs and 1990 decor, but HRC is modern and clean. Each appointment I had in the Encino office, there was minimal wait time, if any at all. All of the staff from the front desk, phlebotomists, and nurses are all friendly and kind. Billing can be a little bit confusing. My case is likely unique with extra charges and additional procedures. They do offer a military/veteran discount, which is very nice!

I believe that this clinic does a fantastic job at what they do. I feel that our setbacks are because of our diagnosis or lack therefore. I think there are somethings we just won’t ever understand about our fertility with DOR and a family history of male infertility on my husband’s side of the family. There are just some people that have a higher success rate than we do. I wish that Dr. Norian could have spent some more time explaining things to us. And maybe that will come later during a follow up consultation if this is a failed cycle. Another weakness is that the clinic is so busy. There were two occasions I sat in the waiting room for over an hour because they were behind. It’s tough to put up with this because I was working and had to make up my time at work. So waiting was stressful. I wish they would have notified me to come in a little later and that would have made all the difference.

You will be a number in a revolving door. We got to our appointment 20 minutes early with everything filled out and still didn't get called until an hour after our appointment time. We didn't feel that we were anything but a number and checkbook to them.

It's a very well organized clinic. They can get busy later in the day but I usually book the earliest appointment available and I haven't had any issues with waiting too long. The financial department was slightly slower in responding to my questions when comparing to the rest of their staff.