Institute for Reproductive Medicine & Science

11 doctors work here

Rated 7.4
Strongly recommend: 55%Neutral: 11%Don't recommend: 34%7.4
55% strongly recommend
80 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.7
7.7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,940
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
11 doctors work here
NPS
8
Average Doctor Score
Debbra A. Keegan
Institute for Reproductive Medicine & Science
88% strongly recommend
10 Reviews
Rated 9.7
Strongly recommend: 88%Neutral: 12%9.7
Sarah C. Hessler
Institute for Reproductive Medicine & Science
87% strongly recommend
9 Reviews
Rated 9.7
Strongly recommend: 87%Neutral: 13%9.7
Melissa Yih
Institute for Reproductive Medicine & Science
72% strongly recommend
4 Reviews
Rated 9.4
Strongly recommend: 72%Neutral: 28%9.4
Margaret Graf Garrisi
Institute for Reproductive Medicine & Science
59% strongly recommend
8 Reviews
Rated 8.3
Strongly recommend: 59%Neutral: 24%Don't recommend: 18%8.3
Natalie A. Cekleniak
Institute for Reproductive Medicine & Science
50% strongly recommend
8 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 42%Don't recommend: 8%8.3
Patricia Hughes
Institute for Reproductive Medicine & Science
75% strongly recommend
4 Reviews
Rated 8
Strongly recommend: 75%Don't recommend: 25%8
Jessica Salas Mann
Institute for Reproductive Medicine & Science
56% strongly recommend
7 Reviews
Rated 6.8
Strongly recommend: 56%Neutral: 15%Don't recommend: 29%6.8
Serena Chen
Institute for Reproductive Medicine & Science
25% strongly recommend
10 Reviews
Rated 5.8
Strongly recommend: 25%Neutral: 38%Don't recommend: 37%5.8
Stephanie Marshall Thompson
Institute for Reproductive Medicine & Science
39% strongly recommend
22 Reviews
Rated 5.6
Strongly recommend: 39%Neutral: 9%Don't recommend: 53%5.6
Barry Perlman
Institute for Reproductive Medicine & Science
strongly recommend
0 Reviews
Rated
Sarah Moustafa
Institute for Reproductive Medicine & Science
strongly recommend
0 Reviews
Rated
Show 7 more

This clinic has 11 offices

Clark
100 Walnut Ave
Clark, NJ 07066
(973) 322–8286
East Windsor
300-B Princeton Hightstown Rd.
East Windsor, NJ 08520
(973) 322–8289
Hoboken
609 Washington St.
Hoboken, NJ 07030
(973) 322–8286
Jersey City
116 Newark Avenue
Jersey City, NJ 07030
(201) 963-7640
Livingston
94 Old Short Hills Road
Livingston, NJ 07039
(973) 322-8286
Old Bridge
2 Hospital Plaza
Old Bridge, NJ 08857
732-786-7900
Staten Island
1441 South Ave
Staten Island, NY 10311
718.697.0255
Teaneck
400 Frank W Burr Blvd, Glenpointe
Teaneck, NJ 07666
201.645.1873
Hackensack
140 Prospect Ave
Hackensack, NJ 07601
(201) 254-5021
Long Branch (closed)
300 Second Ave
Long Branch, NJ 07740
(973) 322–8289
Westfield (closed)
560 Springfield Ave
Westfield, NJ 07090
(973) 322–8290
Show 9 more

80 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
10
Age 26 - 31
1 Embryo Freezing
PCOS
Other
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt extremely supported every step of the way, and felt as though she [Dr. Sarah C. Hessler] was experiencing my heartache with me. I feel like more than just a number, and when we talk I feel like I’m her only patient. She is extremely dedicated...We had no trouble with our first transfer in 2019, so when we went back in 2021 to try again we didn’t expect the outcome we got.
Overall I absolutely love them [Institute for Reproductive Medicine & Science]. Until recently I didn’t have anything negative to say. With my last 2 cycles failing I just wish my patient portal wasn’t updated until after a phone call from the clinic. It’s difficult to get certain news online...I can’t say enough good things about [nurse] Jen. Look forward to talking with her, knowing all of my questions (no matter how many I come up with) will be answered. I never feel forgotten about
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
We had no trouble with our first transfer in 2019, so when we went back in 2021 to try again we didn’t expect the outcome we got. I felt extremely supported every step of the way, and felt as though she was experiencing my heartache with me. I feel like more than just a number, and when we talk I feel like I’m her only patient. She is extremely dedicated.
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
To make sure you’re ready for whatever information comes your way. She delivers news delicately but matter of fact
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
She shared in my excitement, and in my heartache. I knew she was on my side and doing anything she could for the outcomes we wanted.
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
We did estrogen 2mg twice daily for 4 days then 3x daily through and past transfer, and started progesterone 5 days before transfer
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jen)
I can’t say enough good things about Jen. Look forward to talking with her, knowing all of my questions (no matter how many I come up with) will be answered. I never feel forgotten about
Describe your experience with Institute for Reproductive Medicine & Science.
Overall I absolutely love them. Until recently I didn’t have anything negative to say. With my last 2 cycles failing I just wish my patient portal wasn’t updated until after a phone call from the clinic. It’s difficult to get certain news online.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
Retrieval, 1 transfer and 1 year of embryo storage was I think 15k Each transfer after has been about 3600 including the fee from the surgicenter where the transfer takes place
Describe Sarah C. Hessler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Due to my age we opted for set, after 2 unsuccessful transfers she gave me the option to transfer 2 embryos (1 was tested and the other was not) but we decided together it was best to transfer just 1
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
10
NPS
8
Age 41
1 IUI
Diminished Ovarian Reserve
Tubal Blockage
European
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Hessler was very personal and went out of her way to answer all questions and address concerns that I had. Any time she spoke to me, there was never a question of her knowing me or my situation...I have a high BMI, and while there were limitations with the clinic itself for IVF, she was willing to work with me to undergo an IUI. She encouraged healthy eating, and while I would have had to lose weight to undergo IVF, she otherwise did not make this about my weight.
Nursing staff [at IRMS] are very friendly, supportive, and communicate instructions very clearly...Communication was very clear, and plan for treatment laid out before starting. I felt my process was monitored closely, and I felt treated with respect. The biggest downfall is that they have a BMI cutoff for IVF. The rationale is due to the anesthesia, from what I recall...It’s actually been shown that women with high BMI’s take longer to get pregnant, and delays in treatment contribute to this.
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Dr. Hessler is fantastic. She is very attentive to all questions and concerns. She communicates expectations very clearly, and she respected my choices while giving me clear guidance on the dangers when dealing with what was a confirmed ectopic pregnancy. I have a high BMI, and while there were limitations with the clinic itself for IVF, she was willing to work with me to undergo an IUI. She encouraged healthy eating, and while I would have had to lose weight to undergo IVF, she otherwise did not make this about my weight. I felt she followed all the steps as she would with any other patient. I would have loved to do IVF there as well, and I continue with my monitoring for an outside clinic.
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Be willing to ask questions. She will readily answer in a way that is easy to understand.
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Dr. Hessler was very personal and went out of her way to answer all questions and address concerns that I had. Any time she spoke to me, there was never a question of her knowing me or my situation.
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I had a lot of testing already. She started with a HSG to make sure my tubes were clear, and we proceeded with IUI. She had said IVF would be my best option, and she supported my choice to pursue IVF elsewhere, as I was not able to do so at IRMS.
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
Nursing staff are very friendly, supportive, and communicate instructions very clearly.
Describe your experience with Institute for Reproductive Medicine & Science.
I saw Dr. Hessler at the Clark office (and I think she is fantastic). My IUI was done by other doctors. Most monitoring was through Clark as well. Communication was very clear, and plan for treatment laid out before starting. I felt my process was monitored closely, and I felt treated with respect. The biggest downfall is that they have a BMI cutoff for IVF. The rationale is due to the anesthesia, from what I recall. Yet, I’m able to do IVF elsewhere with anesthesia. No issues whatsoever. They should revisit this decision, as not all providers exclude. It’s actually been shown that women with high BMI’s take longer to get pregnant, and delays in treatment contribute to this.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
My insurance covered treatments, so I mainly paid copays.
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
9
Age 28 - 29
2 IUI
Male Factor
PCOS
Other
Income $50K - $99K
Neutral
Strongly Recommends
Success w/ Doc Not sure
If you would like her [Dr. Hessler] to do the procedures she might be able to schedule it so that she is the covering DR when the time comes...has made herself available by phone/email even on days off if need be...My husband and i wanted to start conservatively, so we first started tracking my ovulation with the drs office, we later started Femara and Ovidrel, and moved onto two double IUIs with Femara and Ovidrel. We are now saving for IVF...With male factor and PCOS i think she explained our situation to us very clearly. I do wish i got to touch base with her before the cycle to know what was ahead when we switched from Ovulation tracking to IUI. It was hard to know what was next if i hadn't gone out of my way to educate myself or made a point to ask the nurse. With the deadlines in each treatment i could have missed a cycle.
Im happy driving further to the Clark office [of Institute for Reproductive Medicine & Science Barnabas] because they are so on top of everything, they know me by name, and they are clear with their directions and answers no matter how often i ask questions...Alicia is the best admin i think i have every come into contact with. She goes out of her way to answer all your questions as quickly as possible and it seems like your the only patient in the office ( your not its a huge office lol). The nursing staff is amazing, they are available to you via phone and email and answer any and all questions you have as quickly as they can. The phlebotomists at this office could be better. While theyre incredibly nice they often cant find my vein and im left with bruises.
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Dr. Hessler did a great job breaking down our diagnosis and plan for treatment. While it may have taken a while to talk to her on the phone at times we still got through when we needed to. With male factor and PCOS i think she explained our situation to us very clearly. I do wish i got to touch base with her before the cycle to know what was ahead when we switched from Ovulation tracking to IUI. It was hard to know what was next if i hadn't gone out of my way to educate myself or made a point to ask the nurse. With the deadlines in each treatment i could have missed a cycle.
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Ask questions, reach out to her if your not clear on something. She will take the time to walk you through it. If you would like her to do the procedures she might be able to schedule it so that she is the covering DR when the time comes.
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
While the doctors rotate in this large clinic, i spent most of my time in the clark office where i know everyone by name and they know mine. Dr. Hessler has made herself available by phone/email even on days off if need be.
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
My husband and i wanted to start conservatively, so we first started tracking my ovulation with the drs office, we later started Femara and Ovidrel, and moved onto two double IUIs with Femara and Ovidrel. We are now saving for IVF.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer G.)
When i picked the office i knew that i would be dealing with the nurse and staff more than the Dr. So i went out of my way to look for reviews that spoke of the overall office. Im happy driving further to the Clark office because they are so on top of everything, they know me by name, and they are clear with their directions and answers no matter how often i ask questions.
Describe your experience with Institute for Reproductive Medicine & Science.
Alicia is the best admin i think i have every come into contact with. She goes out of her way to answer all your questions as quickly as possible and it seems like your the only patient in the office ( your not its a huge office lol). The nursing staff is amazing, they are available to you via phone and email and answer any and all questions you have as quickly as they can. The phlebotomists at this office could be better. While theyre incredibly nice they often cant find my vein and im left with bruises.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
Honestly my costs are high but that is because of my health insurance. Im sure the clinics prices are higher because of its location as my sister paid less for IUI in NC .
Describe Sarah C. Hessler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
I believe this clinic does Single Embryo Transfers.
8
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
9
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 44
2 IVF
1 Egg Freezing
Unexplained
Black or African-American
Income $200K - $499K
Lawyer
2nd of 4 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hessler has great bedside manner and her nurse Jennifer Giordano is truly out of this world fantastic!...I felt fully heard and listened to. She took her time walking me through her recommendations, I never felt rushed while in her presence. She has a great sense of humor and great disposition overall....Dr. Hessler added Prednisone, Lovenox, baby aspirin and ultimately Neupogen to the protocol pre-transfer and into the pregnancy. So far, I am almost 4 weeks and counting.
Monitoring at IRMS Clark is a well oiled machine. They really do get patients in and out in a timely manner regardless of how busy they get.... IRMS' strengths are the multiple locations, the efficiency of the staff (they get you in and out), that all of the doctors are women and they run a well oiled machine in terms of communication, appointments, etc. They're spread throughout so most people can find a location that works for them and you can visit different locations based on schedule changes if needed.
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
As previously discussed, Dr. Hessler has great bedside manner, I felt fully heard and listened to. She took her time walking me through her recommendations, I never felt rushed while in her presence. She has a great sense of humor and great disposition overall.
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Feel free and empowered to ask your questions. If you don't understand something ask the questions. She's also great via email as well.
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
I met with Dr. Hessler after previously working with Serena Chen. I wanted a difference experience and felt like Dr. Hessler was more empathetic in her dealings with me whereas Dr. Chen was more matter of fact. I was also armed with a second opinion so I came into the conversation better prepared to discuss what I thought was at play with prior unsuccessful cycles. Dr. Hessler has great bedside manner and her nurse Jennifer Giordano is truly out of this world fantastic! She was the big difference maker for me even beyond Dr. Hessler because there is simply more contact with the nursing staff than even the doctors.
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I'd gotten a second opinion which diagnosed endometriosis, PCOS and insulin-resistance. Per the protocol recommended by the second opinion, Dr. Hessler added Prednisone, Lovenox, baby aspirin and ultimately Neupogen to the protocol pre-transfer and into the pregnancy. So far, I am almost 4 weeks and counting.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer Giordano)
Jennifer Giordano is the best nurse I have ever encountered in my life. She goes above and beyond for her patients, is incredibly responsive, takes care of the big and small details and follow-ups were always on point. She is the distinguishing factor for the IRMS experience in my opinion. It was an absolute pleasure interacting and engaging with her and she made the experience so much smoother than it would've been but for her diligence and attention to detail.
Describe your experience with Institute for Reproductive Medicine & Science.
IRMS' strengths are the multiple locations, the efficiency of the staff (they get you in and out), that all of the doctors are women and they run a well oiled machine in terms of communication, appointments, etc. They're spread throughout so most people can find a location that works for them and you can visit different locations based on schedule changes if needed. This was particularly helpful in the monitoring phases.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
Monitoring at IRMS Clark is a well oiled machine. They really do get patients in and out in a timely manner regardless of how busy they get.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
Insurance covered the bulk of the cycles but I had my deductible ($2700) and co-insurance. For each cycle, I paid btwn 3000-4000 out of pocket for genetic testing, deductible and co-insurance payments.
Describe Sarah C. Hessler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
IRMS strongly favors single transfers advising that multiple embryo transfer increased the risk of failure and complications. I was in agreement that the goal was to have a safe and successful pregnancy and opted for single embryo transfer.
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 26 - 28
PCOS
Tubal Blockage
Other
Other
Income $100K - $199K
Sales Representative
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hessler looks me in the eyes, shows compassion and will tell you everything that’s going on as it’s happening. She explains it all, and in such a way that you don’t feel broken about yourself afterward... We haven’t started our cycle yet (when I met with her for the first time it was to determine the issue, and then correcting it with surgery)....I had asked about multiple embryo transfer, but dr. Hessler explained to us that due to my age (27) that she believed we would have a successful cycle using just one embryo and that ultimately it is safer for me and for our potential baby.
You’re comfortable when you walk in [Institute for Repro Med & Science], I think that’s all you can ask for in this type of environment. It doesn’t feel like you’re in a clinic. I haven’t come across anything I would view as a weakness....[Cost of Treatment] Estimated 14,000 to start $1000 retrieval $600 anesthesia $1000 transfer plus cost of meds... I email constantly and always get a response very quickly as if I was their only patient....Dr. Hessler looks me in the eyes, shows compassion and will tell you everything that’s going on as it’s happening.
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
I was so afraid to step foot into that office for the first time not knowing what to expect. I left with my heart feeling full of possibility. I know that she is going to do everything to make me a mom, she is such a kind woman, and a compassionate doctor. I am grateful that she is my first experience with infertility. Couldn’t ask for better
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
To walk in knowing you’re going to be getting the best treatment. Skepticism isn’t needed because she’s instantly trustworthy
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Dr. Hessler looks me in the eyes, shows compassion and will tell you everything that’s going on as it’s happening. She explains it all, and in such a way that you don’t feel broken about yourself afterward
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
We haven’t started our cycle yet (when I met with her for the first time it was to determine the issue, and then correcting it with surgery). Then my husband and I were going to see her again after our wedding. We were scheduled to start our first cycle on April 18, but due to insufficient funds needed to push it back to September 2019! Still saving!!
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jenn)
I email constantly and always get a response very quickly as if I was their only patient.
Describe your experience with Institute for Reproductive Medicine & Science.
You’re comfortable when you walk in, I think that’s all you can ask for in this type of environment. It doesn’t feel like you’re in a clinic. I haven’t come across anything I would view as a weakness.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
Estimated 14,000 to start $1000 retrieval $600 anesthesia $1000 transfer plus cost of meds
Describe Sarah C. Hessler's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
I had asked about multiple embryo transfer, but dr. Hessler explained to us that due to my age (27) that she believed we would have a successful cycle using just one embryo and that ultimately it is safer for me and for our potential baby.
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Donor Sperm
Black or African-American
Income $100K - $199K
Consultant
1st of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Thompson is compassionate and has a great bedside manner. She was a wonderful advocate in dealing with my insurance company to cover treatments. All of the pros and cons of our procedures were given to us in a way we could easily digest. We have not conceived as of yet but will certainly stick with Dr. Thompson...Dr. Thompson decided against a fresh transfer because I was at high risk of OHSS due to the number of follicles retrieved. We ultimately had a frozen transfer cycle with the one embryo which resulted in a negative pregnancy test.
Monitoring appointments [at Institute for Reproductive Medicine & Science at Saint Barnabas] are early from 630am-8am. Weekday monitoring is swift. Weekends take a bit longer because there is only one clinic used for all of the patients...All of the doctors in the practice are women. I've had encounters with all the doctors on staff and each one has an impeccable bedside manner. The nursing staff is friendly and I've formed great relationships with many of them. Weekend monitoring is crowded and takes some time so be prepared to wait a little.
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson is compassionate and has a great bedside manner. She was a wonderful advocate in dealing with my insurance company to cover treatments. All of the pros and cons of our procedures were given to us in a way we could easily digest. We have not conceived as of yet but will certainly stick with Dr. Thompson and the IRMS staff.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Ask any and all questions that come to mind. I would encourage you to make a list. I would also add, be patient with the process.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson gave a personal touch to her treatment plan.
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
First IVF cycle: Dr. Thompson used 300uI Gonal-F/150uI Menopur (Trigger 5000 HCG). The rationale used for this dosage was due to me only having one ovary. 19 eggs were retrieved of which only one was mature. The mature egg was fertilized using ICSI. Dr. Thompson decided against a fresh transfer because I was at high risk of OHSS due to the number of follicles retrieved. We ultimately had a frozen transfer cycle with the one embryo which resulted in a negative pregnancy test. Second IVF cycle: 225 Gonal-F/75 Menopur (Trigger 10000 HCG). Stimmed additional 2 days to increase the number of mature eggs retrieved. 11 eggs retrieved, 2 mature fertilized with ICSI. NGS testing on Day 5 embryos resulted in one genetically sound embryo for transfer. Frozen transfer cycle resulted in negative pregnancy test.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Kim Neilley)
Kim is thorough and always great with communicating next steps.
Describe your experience with Institute for Reproductive Medicine & Science.
IRMS is a wonderful practice to receive care. All of the doctors in the practice are women. I've had encounters with all the doctors on staff and each one has an impeccable bedside manner. The nursing staff is friendly and I've formed great relationships with many of them. Weekend monitoring is crowded and takes some time so be prepared to wait a little.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
Monitoring appointments are early from 630am-8am. Weekday monitoring is swift. Weekends take a bit longer because there is only one clinic used for all of the patients.
Describe the costs associated with your care under Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science.
Most of my care was covered by insurance with the exception of ICSI and genetic testing. Those items were out of pocket. The costs associated with each are listed on their website.
Describe Stephanie Marshall Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
i only had one embryo available each cycle so I do not have experience with her approach on multiple embryo transfer.
10
Doctor
Stephanie Marshall Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
8
NPS
9
Age 33 - 35
3 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Unexplained
Black or African-American
Income $100K - $199K
Neutral
Strongly Recommends
Successful
Dr Chen was quite busy most days, sometimes arriving a little late or cutting our visits a little short. But I believe that was due to her being the director at the facility. But she has a good knowledge base and always remained positive during the 3 years I was under her care.... he’s also available via phone or email to answer questions or concerns. There were many of times that I called her clarity and she was very helpful. But you should also know, while she’s your main doctor, you likely will not get her for your retrieval or transfer, as that’s based on the rotating schedule they have between the doctors at IRMS.
IRMS is a machine. The waiting room at the Livingston office can be intimidating as you may feel like a number until you have one on ones with your nurse/doctor. During my second retrieval, they’d updated their website to allow you to track your progress during the cycles and notated all of the information on the site regarding your progesterone, estrogen, and beta levels. It was good to have that information readily available at your fingertips.
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
Dr Chen was quite busy most days, sometimes arriving a little late or cutting our visits a little short. But I believe that was due to her being the director at the facility. But she has a good knowledge base and always remained positive during the 3 years I was under her care.
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
If you can’t have a face to face meeting with Dr. Chen, know that she’s also available via phone or email to answer questions or concerns. There were many of times that I called her clarity and she was very helpful. But you should also know, while she’s your main doctor, you likely will not get her for your retrieval or transfer, as that’s based on the rotating schedule they have between the doctors at IRMS. So if you want to be seen by her exclusively, that will be tough.
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
While the IRMS clinic seemed to be a machine with respect to the patients, the doctor listened to my concerns, provided recommendations that get “better” results during the second retrieval, and she remained highly positive (while I struggled to believe) that we would have a baby under her care.
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
My first egg retrieval yielded 9 eggs and for my age at the time that seemed low. During the next cycle, the doctor and nursers provided recommendations to possibly boost egg quality to get better results. While my injectables remained the same, I also took dhea and cq10 for a few months before my second cycle to potentially yeild better egg quality. It was also recommended that I utilize acupuncture, which I did.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science.
The nursing staff was great! As a type A person, I needed to know the status of things at all times and they were very accommodating to my requests and needs. No question or concern was ever too small or silly.
Describe your experience with Institute for Reproductive Medicine & Science.
IRMS is a machine. The waiting room at the Livingston office can be intimidating as you may feel like a number until you have one on ones with your nurse/doctor. During my second retrieval, they’d updated their website to allow you to track your progress during the cycles and notated all of the information on the site regarding your progesterone, estrogen, and beta levels. It was good to have that information readily available at your fingertips.
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
Through the 3 IUIs, 2 egg retrieval’s, and 3 transfers, he cost was approximately $25,000 (inclusive of meds)
8
Doctor
Serena Chen
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2011 - 2012, Successful
NPS
10
NPS
8
Age 28 - 29
6 IUI
1 IVF
PCOS
European
Income $200K - $499K
Nurse or HC Services
Strongly Recommends
Neutral
Successful
Dr. Cekleniak is one of the most caring people I have ever met. She honestly took the time to listen to everything my husband and I were feeling. She explained every step of the process and made sure we felt comfortable with the plan of action. Anytime we had a question she answered it and made sure that understood what was going on.... She is very nurturing and care. If you are looking for an aggressive doctor who only has to be goal, she isn’t for you. She takes care of you as a whole person, emotionally and physically.
I wish that they [IRMS-Clark] opened earlier. Otherwise they were great. The staff was always friendly and everything was clean. I thought the fact that they have multiple offices was great, so depending on work it was very easy to change offices.... I was not a fan of my nurse. I felt kind of lost in the shuffle. I actually changed offices and began to go to the Livingston location to get a different nurse.
How was your experience with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
Dr. Cekleniak is one of the most caring people I have ever met. She honestly took the time to listen to everything my husband and I were feeling. She explained every step of the process and made sure we felt comfortable with the plan of action. Anytime we had a question she answered it and made sure that understood what was going on.
What's one piece of advice would you give a prospective patient of Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
She is very nurturing and care. If you are looking for an aggressive doctor who only has to be goal, she isn’t for you. She takes care of you as a whole person, emotionally and physically.
During treatment, were you treated like a number or a human with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
The staff always addresses me by name and knew where I was in the cycle. When I had a negative pregnancy test the nurse was so supportive on the phone and always offered to have Dr. Cekleniak call me if I had any questions.
Describe the protocols Natalie A. Cekleniak used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I did 3 Clomid IUI cycles (per my insurance); 3 Follistim IUI cycles; then got pregnant on my first IVF cycle. I used Follistim and Menopur.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer Malinconico )
I was not a fan of my nurse. I felt kind of lost in the shuffle. I actually changed offices and began to go to the Livingston location to get a different nurse.
Describe your experience with Institute for Reproductive Medicine & Science.
I wish that they opened earlier. Otherwise they were great. The staff was always friendly and everything was clean. I thought the fact that they have multiple offices was great, so depending on work it was very easy to change offices.
Describe the costs associated with your care under Natalie A. Cekleniak at Institute for Reproductive Medicine & Science.
I had really good insurance so I had a $10 co pay for MD visits and morning monitoring. Co pay for the medications.
Describe Natalie A. Cekleniak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Not applicable to my experience.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
I had lab results come in and no one called me. I had to call the office after I had them also mailed to my house from LabCorp.
10
Doctor
Natalie A. Cekleniak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
1 Fertility Medications
Diminished Ovarian Reserve
Male Factor
Prefer not to answer
Income $0 - $49K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
Sarah Hessler is amazing. She is very welled mannered. She takes her time with you and your spouse. She discusses everything that has to be done and every worry that is brought up. She responses quickly to me through email or her receptionist.... She understand if an appointment is missed or something came up and will adjust the treatment as necessary. I hope to be having the best results with her! Prayers for 2019
They [Institute for Repro Med & Science at Saint Barnabas] all work as a team with the patient and they take the time out for each patient. The clinic is clean and is set up to fit the patients needs. They are very organized and responsible. The clinic always calls with reminder or rescheduling and they make sure that everything is convenient for you.... Sarah Hessler looks at my case and explain very throughly what needs to be done. She is understanding if an appointment or blood work is missed.
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Sarah Hessler is amazing. She is very welled mannered. She takes her time with you and your spouse. She discusses everything that has to be done and every worry that is brought up. She responses quickly to me through email or her receptionist. She is the best doctor I have seen and I can’t wait to move forward. She understand if an appointment is missed or something came up and will adjust the treatment as necessary. I hope to be having the best results with her! Prayers for 2019
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Listen to what she has to say. Her opinion might make the biggest difference.
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Sarah Hessler looks at my case and explain very throughly what needs to be done. She is understanding if an appointment or blood work is missed. She responds quickly and reassures you of everything. I am happy with her and I can’t wait to keep going. Prayers to iui hopefully end of year
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer)
Always calls with results and put them on portal.
Describe your experience with Institute for Reproductive Medicine & Science.
They all work as a team with the patient and they take the time out for each patient. The clinic is clean and is set up to fit the patients needs. They are very organized and responsible. The clinic always calls with reminder or rescheduling and they make sure that everything is convenient for you.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
For iui I only have a 30 dollar copay for each visit and ivf would cost 15000 dollars
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
9
NPS
9
Age 31 - 32
European
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
2 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Keegan made me feel like I was her only patient during any consults, appointments and procedures. She was upfront with details and answered every question I had with an accurate answer that was not sugar coated (which I appreciated). Her enthusiasm is unmatched when compared to other MD's I have seen in different specialties...
There were a few mornings I showed up [at Institute for Reproductive Medicine & Science] for monitoring and my nurse had not entered in the appointment ahead of time. The office staff and on site nurse at all those times were phenomenal and resolved the issues within minutes...The lab techs and administrative staff were all very friendly and empathetic towards all patients. They seemed to have good repoir with all patients
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan made me feel like I was her only patient during any consults, appointments and procedures. She was upfront with details and answered every question I had with an accurate answer that was not sugar coated (which I appreciated). Her enthusiasm is unmatched when compared to other MD's I have seen in different specialties.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Write down questions you have ahead of time that you want to be sure are answered.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan made me feel like I was her only patient during all consults, phone calls and procedures. When communicating with my nurse, I felt more like a number
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jenn M)
My nurse was very sweet and compassionate, just was unorganized at times during phone calls. She was also very quick during many phone calls which made me feel like a number
Describe your experience with Institute for Reproductive Medicine & Science.
The lab techs and administrative staff were all very friendly and empathetic towards all patients. They seemed to have good repoir with all patients
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Lost appointments
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
There were a few mornings I showed up for monitoring and my nurse had not entered in the appointment ahead of time. The office staff and on site nurse at all those times were phenomenal and resolved the issues within minutes.
9
Doctor
Debbra A. Keegan
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 42
1 IVF
Diminished Ovarian Reserve
Latinx
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Hessler] wrote/drew notes of everything we discussed and made a copy so we can review and disseminate at home. She was always honest and funny. She took the edge off of a tense situation. I was well aware of my chances and outcomes... Everything was explained in a considerable and easy to understand manor. She was always available for questions and the staff was wonderful
Early morning monitor hours so I was never late to work. The main weekend offices [at Institute for Reproductive Medicine & Science] were easily accessible. The nurses were always encouraging and gentle. My instructions were always available before 3 pm... Everything was explained in a considerable and easy to understand manor. She was always available for questions and the staff was wonderful
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
She wrote/drew notes of everything we discussed and made a copy so we can review and disseminate at home. She was always honest and funny. She took the edge off of a tense situation. I was well aware of my chances and outcomes
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Have a sense of humor
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Everything was explained in a considerable and easy to understand manor. She was always available for questions and the staff was wonderful
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Gonal F and Menopur. Cetrotide and then Novarel as the trigger shot
Describe your experience with Institute for Reproductive Medicine & Science.
Early morning monitor hours so I was never late to work. The main weekend offices were easily accessible. The nurses were always encouraging and gentle. My instructions were always available before 3 pm
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Consult
NPS
8
NPS
8
Age 31 - 32
4 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
She [Dr. Hessler] was very friendly and easy to talk to. I was happy with her care, but it is a large clinic so I never had her doing any of my actual procedures. I also was not happy with the way that the news of my miscarriage was delivered to me. ... When i miscarried, I found out through the patient portal. I then could not get in touch with a nurse or doctor for 3 hours and the doctor still did not contact me for a few days. It was very upsetting and I did not understand what was happening.
In Clark it [monitoring appointments] was very easy. When I had to go to Livingston on the weekends, it was more hectic and annoying. ... Too big, don't hear from or see the actual doctor a lot. Nurses are very friendly and helpful and always greeted you by name and knew each patient. ... When i miscarried, I found out through the patient portal. I then could not get in touch with a nurse or doctor for 3 hours and the doctor still did not contact me for a few days.
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
She was very friendly and easy to talk to. I was happy with her care, but it is a large clinic so I never had her doing any of my actual procedures. I also was not happy with the way that the news of my miscarriage was delivered to me.
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Be prepared for things to change.
Describe the protocols Sarah C. Hessler used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Did 3 IUIs with letrozole, followed by 1 with Gonal-F and then IVF with Gonal-F and Menopur. It felts like every step of the way a new hurdle was discovered which was very frustrating.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jen)
They were great!
Describe your experience with Institute for Reproductive Medicine & Science.
Too big, don't hear from or see the actual doctor a lot. Nurses are very friendly and helpful and always greeted you by name and knew each patient. Why does this have to be 200 characters? I am literally writing just to take up characters to go to the next question. I think this character limit is stupid.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
In Clark it was very easy. When I had to go to Livingston on the weekends, it was more hectic and annoying.
Describe the costs associated with your care under Sarah C. Hessler at Institute for Reproductive Medicine & Science.
$12,000 for IVF with $1,000 on day of retrieval and $600 on day of transfer. IUIs were $600
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
When i miscarried, I found out through the patient portal. I then could not get in touch with a nurse or doctor for 3 hours and the doctor still did not contact me for a few days. It was very upsetting and I did not understand what was happening.
8
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
2 IVF
Unexplained
East Asian
Income $200K - $499K
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hessler knew me and my history each time we spoke. She evaluated my past and present medical records to discuss different treatment plans and options...She always made herself available to answer all of my concerns and questions whether it was via email or phone. And most importantly, she was honest with the risks in my treatment plan...
The clinic [Institute for Reproductive Medicine & Science] has multiple locations but I only traveled to the Clark location and the surgical center in Livingston. Every person I dealt created a positive environment and treated me kindly. Everyone took their time to explain next steps and what I was about to experience before it happened...She [nurse Jen] was always on top of my treatment plan. She also answered every question that I had...
How was your experience with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Dr. Hessler treated me with care and compassion. She always made herself available to answer all of my concerns and questions whether it was via email or phone. And most importantly, she was honest with the risks in my treatment plan.
What's one piece of advice would you give a prospective patient of Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Be prepared with all of your questions and concerns.
During treatment, were you treated like a number or a human with Sarah C. Hessler at Institute for Reproductive Medicine & Science?
Dr Hessler knew me and my history each time we spoke. She evaluated my past and present medical records to discuss different treatment plans and options.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jen)
Jen is amazing! I’m a very type A personality and her organizational skills spoke to my heart. She was always on top of my treatment plan. She also answered every question that I had
Describe your experience with Institute for Reproductive Medicine & Science.
The clinic has multiple locations but I only traveled to the Clark location and the surgical center in Livingston. Every person I dealt created a positive environment and treated me kindly. Everyone took their time to explain next steps and what I was about to experience before it happened.
10
Doctor
Sarah C. Hessler
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 31 - 32
3 IVF
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Mann and her staff made my wife and I feel like we were a team and a family. She always took time to answer questions, make sure we knew what was going on, express her professional opinions, and provide encouragement and positivity...was incredible during the whole IVF process. She always took time to answer questions, clarify things, explain the process and next steps, and was always a source of love, compassion, and encouragement even during the tough times.
Denise nurse [at Institute for Reproductive Medicine & Science at Saint Barnabas] treated my wife and I like family. She always took time to answer questions and was a compassionate, positive, and loving person...Lovely atmosphere and great staff . As patients, staff made you feel like you were part of a team and a family. I absolutely would recommend clinic and Dr. Mann to anyone without hesitation or reservation...
How was your experience with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Dr. Mann was incredible during the whole IVF process. She always took time to answer questions, clarify things, explain the process and next steps, and was always a source of love, compassion, and encouragement even during the tough times.
What's one piece of advice would you give a prospective patient of Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Don’t hesitate to Ask questions and make sure you have an understanding of what is going on. You will absolutely love her.
During treatment, were you treated like a number or a human with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Dr. Mann and her staff made my wife and I feel like we were a team and a family. She always took time to answer questions, make sure we knew what was going on, express her professional opinions, and provide encouragement and positivity.
Describe the protocols Jessica Salas Mann used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
N/A
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Denise N)
Denise treated my wife and I like family. She always took time to answer questions and was a compassionate, positive, and loving person.
Describe your experience with Institute for Reproductive Medicine & Science.
Lovely atmosphere and great staff . As patients, staff made you feel like you were part of a team and a family. I absolutely would recommend clinic and Dr. Mann to anyone without hesitation or reservation.
Describe the costs associated with your care under Jessica Salas Mann at Institute for Reproductive Medicine & Science.
Not sure
Describe Jessica Salas Mann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
N/A
10
Doctor
Jessica Salas Mann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Clark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 38
3 IVF
Tubal Blockage
European
Income $100K - $199K
Operations
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Keegan is fantastic. Knowledgeable, up-to-date with current research, flexible, does not give up and has excellent bedside manner. I could not imagine not going through this "journey" without her. I trust her fully and knows she has our best interests at heart.... She is extremely knowledgeable, professional and understands what an emotional and financial burden infertility is. She speaks to you as a regular person, not some lab experiment. Although we have not been successful yet, I am so grateful to be in Dr. Keegas's care and remain hopeful.
IRMS East Windsor responds very quickly to any questions - whether via email or phone. Also, the staff if very willing to help with the documentation (Jenn M) and finances (Susan). I don't ever feel rushed out of there even though the office is very busy. Margo at the front desk has a wonderful demeanor sets the mood in the waiting room. The clinic is very sensitive to the patient needs and emotions.... Bloodwork and Ultrasounds are done between 6-8am
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan is fantastic. Knowledgeable, up-to-date with current research, flexible, does not give up and has excellent bedside manner. I could not imagine not going through this "journey" without her. I trust her fully and knows she has our best interests at heart. With her by our side, we have not lost hope in having a family and believe it will happen soon for us.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Just because IRMS is not RMA, CCRM, Cornell, etc. does not mean Dr. Keegan isn't one of the best in her field. Go to her, she listens and wants to truly help. IRMS East Windsor isn't a mill, you will be taken seriously and treated well.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan is a god send. She is extremely knowledgeable, professional and understands what an emotional and financial burden infertility is. She speaks to you as a regular person, not some lab experiment. Although we have not been successful yet, I am so grateful to be in Dr. Keegas's care and remain hopeful. The staff at East Windsor is also amazing. They take care of you and try provide any help you may need along the way.
Describe the protocols Debbra A. Keegan used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
1. Antagonist: only 4 eggs, 1 embryo and it tested PGS abnormal. Determined I was a poor responder. 2. Microdose lupron flare protocol: 10 eggs, 3 embryos for PGS testing: 2 abnormal 1 mosaic. Better response. 3. Microdose lupron flare protocol: 8 eggs, 2 embryos for PGS testing, both abnormal. Suspect egg quality as I am 37. 4. About to start an estrogen priming protocol followed with microdose lupron flare with HGH. Estrogen and HGH to help with egg quality.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jenn Malinconico)
Jenn Maliconico is compassionate and a great communicator. She has helped me understand all my test results, the cycle calendar (each time), has been an ear for all my concerns and doubts and each time offered condolences each time the cycle hasn't worked. Jenn has found donated medicine for me as paying OOP is a MAJOR concern. I am so grateful that she is my nurse coordinator. Kelly, the clinical assistant, always greets me with a smile and puts me in a good mood. Sara, the ultrasound tech, is always pleasure as well. Gentle, quick and down to earth. Great group of people to see when going through the IVF rollercoaster.
Describe your experience with Institute for Reproductive Medicine & Science.
IRMS East Windsor responds very quickly to any questions - whether via email or phone. Also, the staff if very willing to help with the documentation (Jenn M) and finances (Susan). I don't ever feel rushed out of there even though the office is very busy. Margo at the front desk has a wonderful demeanor sets the mood in the waiting room. The clinic is very sensitive to the patient needs and emotions.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
Bloodwork and Ultrasounds are done between 6-8am, first come first serve. Very quick and everyone is pleasant in the morning.
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
Monitoring was billed to insurance, drugs from Schrafts are OOP between 3500-7000 each cycle, cycle costs range from 4500-12000 OOP, egg retrieval 1000 each time to the Surgical Center, CooperGenomics ~$350 per embryo tested, embryo transfer 1000.
Describe Debbra A. Keegan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Dr. Keegan is all about single embryo transfer. If we ever get that far, I will ask for multiple transfer as I am concerned about keeping embryos on ice for years and having issues later with implantation should I be 40+.
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2013 - 2017, Unknown Success
NPS
10
NPS
10
Age 30 - 34
5 IUI
1 IVF
PCOS
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Keegan] is to the point, positive and does not beat around the bush. She will give you her honest opinion and has the patients best interest in mind at all times. She is easy to talk to and very easy to reach which to me was very important during the stressful days and process of fertility treatments...Dr Keegan did all of the required testing of myself and my husband before any treatment was started. She then gave us a diagnosis with a positive outlook and started with the least invasive procedure first.
The strengths are the ease of the process. There are early morning monitoring hours which work with an early work schedule. The staff [at IRMS] is friendly and never makes you feel silly for calling with any sort of questions. Infertility is a stressful difficult thing to go through and having a sensitive compassionate team on your side is very important and this office is definitely both of those things. I highly recommend!...Relax atmosphere and great us techs and blood work team who were skilled at the job
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Awesome! She is to the point, positive and does not beat around the bush. She will give you her honest opinion and has the patients best interest in mind at all times. She is easy to talk to and very easy to reach which to me was very important during the stressful days and process of fertility treatments.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Ask questions she will give you her expert opinion. Make sure to explain your goals and needs
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Easy to talk to, helpful and informative always made contacting her easy and spoke to us in a way that made us feel better about the situation and that she could help us
Describe the protocols Debbra A. Keegan used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Dr Keegan did all of the required testing of myself and my husband before any treatment was started. She then gave us a diagnosis with a positive outlook and started with the least invasive procedure first.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer malliciano )
Awesome!! Great staff, easy to get ahold of very organized and compassionate
Describe your experience with Institute for Reproductive Medicine & Science.
The strengths are the ease of the process. There are early morning monitoring hours which work with an early work schedule. The staff is friendly and never makes you feel silly for calling with any sort of questions. Infertility is a stressful difficult thing to go through and having a sensitive compassionate team on your side is very important and this office is definitely both of those things. I highly recommend!
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
Easy and convenient. Relax atmosphere and great us techs and blood work team who were skilled at the job
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
Some was covered by insurance
Describe Debbra A. Keegan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
I had asked for two embryos to be transferred and dr Keegan advised me against it to avoid a high risk pregnancy
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 29 - 31
3 IUI
PCOS
European
Income $100K - $199K
Accountant
Strongly Recommends
Strongly Recommends
Successful
When I first came to Dr. Keegan I was very nervous, as well as emotional, and she put me at ease instantly. She made me laugh when I was ready to cry, and when she couldn't make me smile she let me cry on her shoulder. I broke down more than once in her office, and she never made me feel silly or out of line. She's wonderful...When talking to Dr. Keegan, she focuses on you 100%. Constant eye contact, watches out for signs that you're not comprehending or getting overwhelmed, and makes you feel certain that her diagnosis and suggested treatment plan are unique to you and your partner. She's both smart about her field, and a genuinely warm-hearted person who is invested in her patient's success and well-being...
The entire staff of nurses [at Institute for Repro Med & Science at Saint Barnabas - East Windsor] and even administrative assistant are all fantastic. They're kind, polite, timely, and supportive...Clean, friendly atmosphere with free coffee and water while you wait...For my first child we did several failed rounds of just clomid, then ultimately two clomid+IUI cycles with the second being successful. By the end I was up to the maximum dosage of clomid allowed. With my second we did 1 clomid+IUI round, and 2 clomid-only rounds (again, all 3 at the highest dosage of clomid allowed, since we knew that's what it took for my first child)...
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
When I first came to Dr. Keegan I was very nervous, as well as emotional, and she put me at ease instantly. She made me laugh when I was ready to cry, and when she couldn't make me smile she let me cry on her shoulder. I broke down more than once in her office, and she never made me feel silly or out of line. She's wonderful.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
If you're looking for a smart, savvy doctor who is kind but tells it like it is and doesn't make you wonder if she's telling you the whole truth, Dr. Keegan is right for you.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
When talking to Dr. Keegan, she focuses on you 100%. Constant eye contact, watches out for signs that you're not comprehending or getting overwhelmed, and makes you feel certain that her diagnosis and suggested treatment plan are unique to you and your partner. She's both smart about her field, and a genuinely warm-hearted person who is invested in her patient's success and well-being.
Describe the protocols Debbra A. Keegan used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
For my first child we did several failed rounds of just clomid, then ultimately two clomid+IUI cycles with the second being successful. By the end I was up to the maximum dosage of clomid allowed. With my second we did 1 clomid+IUI round, and 2 clomid-only rounds (again, all 3 at the highest dosage of clomid allowed, since we knew that's what it took for my first child).
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jenn Malinconico)
The entire staff of nurses and even administrative assistant are all fantastic. They're kind, polite, timely, and supportive.
Describe your experience with Institute for Reproductive Medicine & Science.
Clean, friendly atmosphere with free coffee and water while you wait.
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
I have a lifetime $10,000 fertility treatment budget under my Cigna Open Access Plus insurance (with an HRA), and so I never paid anything out of pocket for my treatment.
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 27
Male Factor
European
Income $50K - $99K
Teacher
Neutral
Neutral
Success w/ Doc Not sure
Debbra [Dr. Keegan] was very open and honest while still being kind and friendly. She asked about our lives and commented on what was beneficial to our journey. She was on time and spent our entire 3 hour consultation with us. I explained concerns and she explained why they probably wouldn't be an issue but offered to conduct the tests to comfort my mind.
The clinic [IRMS] was small. Dr. Keegan was the only doctor there with only a handful of nurses. This made us feel more comfortable than if we went to a large office. We went to their other location once and it was very large which was overwhelming. We would definitely recommend the East Windsor location over the Livingston location.... There were only a handful of nurses in the office by every single one was excellent.
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Debbra was very open and honest while still being kind and friendly. She asked about our lives and commented on what was beneficial to our journey. She was on time and spent our entire 3 hour consultation with us. I explained concerns and she explained why they probably wouldn't be an issue but offered to conduct the tests to comfort my mind.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Be very honest and ask any questions you have in person.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
She got to know us the first time meeting us. Everyone in the office was extremely kind and caring.
Describe the protocols Debbra A. Keegan used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
The plan was to use IVF with ICSI to achieve pregnancy but due to my insurance we couldn't start there. With our MFI it was unlikely that anything else would work. We ended up becoming pregnant while still going through testing.
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
There were only a handful of nurses in the office by every single one was excellent. They all knew our names and were comfortable calling us to discuss what needed to be discussed. They made us feel welcomed and comfortable.
Describe your experience with Institute for Reproductive Medicine & Science.
The clinic was small. Dr. Keegan was the only doctor there with only a handful of nurses. This made us feel more comfortable than if we went to a large office. We went to their other location once and it was very large which was overwhelming. We would definitely recommend the East Windsor location over the Livingston location.
8
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 32
3 IUI
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Keegan goes above and beyond for us. She is incredible and always accessible when we need her. She even helped us fight insurance. She's a gem.... The office, while part of a larger group off offices, is very small. Dr. Keegan is the only doctor at that office and she knows all her patients personally. Whenever we meet with her, she answers all our questions thoroughly and ensures we have a full understanding of what is going on and what is coming down the line.
They [Inst for Repro Med & Science] are organized, offer good hours, are compassionate and very clean! The front desk staff are just as much a part of the treatment process as the nursing staff, and they know you personally, which really helps to feel like you're not just a number.... The office, while part of a larger group off offices, is very small. Dr. Keegan is the only doctor at that office and she knows all her patients personally.
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
The office, while part of a larger group off offices, is very small. Dr. Keegan is the only doctor at that office and she knows all her patients personally. Whenever we meet with her, she answers all our questions thoroughly and ensures we have a full understanding of what is going on and what is coming down the line.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Ask lots of questions if you have them, she gives great advice, anecdotes and examples to help you better understand your issues.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan goes above and beyond for us. She is incredible and always accessible when we need her. She even helped us fight insurance. She's a gem.
Describe your experience with Institute for Reproductive Medicine & Science.
They are organized, offer good hours, are compassionate and very clean! The front desk staff are just as much a part of the treatment process as the nursing staff, and they know you personally, which really helps to feel like you're not just a number.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
EXTREMELY efficient and well run!
Describe Debbra A. Keegan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
We haven't gotten to the transfer stage yet but, from what I understand, she and the other doctors within the team believe a eSET is the safest and healthiest approach.
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 36
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Very good doctor [Dr. Keegan], decided to "start over with our journey as requested. Didnt try to go right for IVF like other Dr. did. Warm and Friendly personality while being blunt and to the point....She know hes [husband] uninsured. So she set it up where his Sperm Count was free, even the second time at a diffrent office. Also set up where he got a huge discount on Blood work....I dont think this office [IRMS] has any real weakness.
I dont think this office [IRMS] has any real weakness. only issue my husband had is the room for sperm collection. He wishs they would have sent him straight to the testing lab to give a sample there. He think them having to driving it from cental NJ to North Jersey may have had a impact on his results...[Nursing staff] Vert friendly and dedicated to helping any way they can...250 inital consult. still going through testing so dont have final amount
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
My husband is a DJ who has not been booking very good gigs lately, She know hes uninsured. So she set it up where his Sperm Count was free, even the second time at a diffrent office. Also set up where he got a huge discount on Blood work.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Just be honest about where you are in life.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Very good doctor, decided to "start over with our journey as requested. Didnt try to go right for IVF like other Dr. did. Warm and Friendly personality while being blunt and to the point.
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
Vert friendly and dedicated to helping any way they can.
Describe your experience with Institute for Reproductive Medicine & Science.
I dont think this office has any real weakness. only issue my husband had is the room for sperm collection. He wishs they would have sent him straight to the testing lab to give a sample there. He think them having to driving it from cental NJ to North Jersey may have had a impact on his results
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
250 inital consult. still going through testing so dont have final amount
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2017, Unknown Success
NPS
9
NPS
9
Age 38 - 40
4 IVF
Endometriosis
Male Factor
Latinx
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My experience of infertility was emotional and over whelming but with the help of Dr. Keegan and her team; they made the experience successful and amazing. Dr. Keegan and her staff are so patient, knowledgeable, caring, warm and supportive... I would highly recommend Dr. Keegan to everyone and anyone who needs help to complete their family...She is amazing very direct, down to earth and knowledgeable.
[IRMS - E Windor is] Warm...Monitoring appointments daily from 6:30am to 8am...I was very fortunate my insurance covered most of the cost. I was responsible for my insurance co-pays and the embryos storage fees yearly...My experience of infertility was emotional and over whelming but with the help of Dr. Keegan and her team; they made the experience successful and amazing. Dr. Keegan and her staff are so patient, knowledgeable, caring, warm and supportive.
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
We are extremely grateful and excited with the outcome of all we’ve been through and are proudly to say that we are expecting. I would highly recommend Dr. Keegan to everyone and anyone who needs help to complete their family.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
She is amazing very direct, down to earth and knowledgeable.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
My experience of infertility was emotional and over whelming but with the help of Dr. Keegan and her team; they made the experience successful and amazing. Dr. Keegan and her staff are so patient, knowledgeable, caring, warm and supportive.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer M.)
Always, organized, knowledgeable, patient, caring, warm.
Describe your experience with Institute for Reproductive Medicine & Science.
Warm
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
Monitoring appointments daily from 6:30am to 8am.
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
I was very fortunate my insurance covered most of the cost. I was responsible for my insurance co-pays and the embryos storage fees yearly.
9
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 38
1 Fertility Medications
Diminished Ovarian Reserve
Tubal Blockage
Unexplained
Other
Income $0 - $49K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Debbra A.Keegan] has always been amazing at calming me down and reassuring me...I have full trust in her and know that she is doing the best for me...never rushed, Everything was always thoroughly explain to me as well...We started with diet and exercise to get my body in the best shape possible while undergoing testing...she has taught me to have faith in the process, and because of her I do...
I love all the staff there [at Institute for Reproductive Medicine & Science], I have been going for so long and they are all so personable that I feel like I am among family...never had to wait long in the waiting room it was treated very personably the whole time I was there for every visit...Always Able to get appointments...amazing communication skills...the compassion that they show is unbelievable.
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
This has been an extremely scary process filled with lots of anxiety. Dr. Keegan has always been amazing at calming me down and reassuring me. I am not some who trusts but I completely trust with 100%, she has taught me to have faith in the process, and because of her I do.
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
See her! Make the appointment... she is worth it!
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
I always get like I mattered, never rushed, Everything was always thoroughly explain to me as well. I never had to wait long in the waiting room it was treated very personably the whole time I was there for every visit.
Describe the protocols Debbra A. Keegan used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
We started with diet and exercise to get my body in the best shape possible while undergoing testing. I added in supplements as well. Next is mess and egg retrieval following by Pre-genetic implantation screening and hopefully transfer
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jennifer Malinconico)
I love all the staff there, I have been going for so long and they are all so personable that I feel like I am among family
Describe your experience with Institute for Reproductive Medicine & Science.
Always Able to get appointments without waiting weeks and Appointment times are scheduled so that you are not required to sit in the waiting room forever. They have amazing communication skills and Make you feel like you are a real person there and not a number, the compassion that they show is unbelievable.
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
Ivf fees Include medication, anesthesia, the surgery center for performing the egg retrieval in the transfer
Describe Debbra A. Keegan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
I don’t question her choices. I have full trust in her and know that she is doing the best for me
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 41 - 42
2 IVF
Endometriosis
European
Income $200K - $499K
Teacher
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Keegan will always prefer a SET when possible... devised a protocol that would be most beneficial for me based on my age and past experiences. She also made herself available to perform ultrasounds herself when she was concerned... is extremely knowledgeable, passionate and patient. She leaves no stone unturned. My husband and I had two unsuccessful IUI and IVF cycles under another doctor's care and turned to Dr. Keegan with the hope of a different outcome. Upon meeting Dr. Keegan, her passion for the industry and her positive, fresh perspective restored our hope. Unfortunately, the first IVF cycle did not result in a healthy pregnancy so the next cycle she collaborated with the IRMS team and tweaked the protocol. The retrieval was successful and we were lucky to send the embryos for PGS. We had 2 healthy, vital embryos and so the plan was to have a single FET, but Dr. Keegan wanted to maximize our chances and delayed the transfer. Dr. Keegan suspected a concern with my endometrium and referred me to a surgeon. I had laparoscopic surgery, confirming endometriosis. I never would have known. After healing and preparing for the transfer, I am 9 weeks pregnant. Yes, it is early but I remain hopeful as Dr. Keegan and her staff always monitor with a careful eye and offer support. My husband and I recommend Dr. Keegan and the IRMS team without reservation!
Jenn [nurse at IRM&S at Saint Barnabas] was very helpful in coordinating medications with insurance and explaining the instructions...The East Windsor office is welcoming and supportive. Every member of the team plays a vital role. I am forever grateful to Kelly, Sara, Jean, Jenn M, Jen I and Susan, and of course Dr. Keegan herself! Joanne and Margo are patient and helpful in scheduling and greeting me with a friendly face. The office felt like home because of all of them.
How was your experience with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan is extremely knowledgeable, passionate and patient. She leaves no stone unturned. My husband and I had two unsuccessful IUI and IVF cycles under another doctor's care and turned to Dr. Keegan with the hope of a different outcome. Upon meeting Dr. Keegan, her passion for the industry and her positive, fresh perspective restored our hope. Unfortunately, the first IVF cycle did not result in a healthy pregnancy so the next cycle she collaborated with the IRMS team and tweaked the protocol. The retrieval was successful and we were lucky to send the embryos for PGS. We had 2 healthy, vital embryos and so the plan was to have a single FET, but Dr. Keegan wanted to maximize our chances and delayed the transfer. Dr. Keegan suspected a concern with my endometrium and referred me to a surgeon. I had laparoscopic surgery, confirming endometriosis. I never would have known. After healing and preparing for the transfer, I am 9 weeks pregnant. Yes, it is early but I remain hopeful as Dr. Keegan and her staff always monitor with a careful eye and offer support. My husband and I recommend Dr. Keegan and the IRMS team without reservation!
What's one piece of advice would you give a prospective patient of Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Ask questions and trust in Dr. Keegan.
During treatment, were you treated like a number or a human with Debbra A. Keegan at Institute for Reproductive Medicine & Science?
Dr. Keegan devised a protocol that would be most beneficial for me based on my age and past experiences. She also made herself available to perform ultrasounds herself when she was concerned. The office staff always addressed my husband and myself by name.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Jenn M.)
Jenn was very helpful in coordinating medications with insurance and explaining the instructions.
Describe your experience with Institute for Reproductive Medicine & Science.
The East Windsor office is welcoming and supportive. Every member of the team plays a vital role. I am forever grateful to Kelly, Sara, Jean, Jenn M, Jen I and Susan, and of course Dr. Keegan herself! Joanne and Margo are patient and helpful in scheduling and greeting me with a friendly face. The office felt like home because of all of them.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
Monitoring was a breeze! The staff has a routine and it is efficient!
Describe the costs associated with your care under Debbra A. Keegan at Institute for Reproductive Medicine & Science.
I am very fortunate to have health insurance that covered most of the expense. As with any fertility treatment, it is expensive but the office will provide support and best options.
Describe Debbra A. Keegan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Dr. Keegan will always prefer a SET when possible.
10
Doctor
Debbra A. Keegan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
East Windsor
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
2
NPS
2
Age 32 - 33
1 IVF
Male Factor
Ashkenazi Jewish
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
If you’re okay with just going along and not having much communication, [Dr. Stephanie Thompson will] be a fine choice. You have to advocate for yourself and ask questions. She’s not going to take the initiative, you have to...While in the office with her she was kind and sympathetic but we only saw her maybe 3 times over the course of 9 months...We once had the first appointment of the day and she walked into the clinic 45 minutes after our appointment started...When speaking after a failed transfer the Dr clearly hadn’t even reviewed my chart— suggesting we do a fresh transfer when the whole reason we were there was because we needed to do PGS testing and thus, a frozen cycle
I don’t know that we were given any rationale, just instructions [at Institute for Reproductive Medicine & Science at Saint Barnabas]. We did Gonal-F, Ganirelix, and Menopur leading up...I went to the pharmacy to pick these up and there were two other prescriptions waiting — more doxycline and medrol. Not once had anyone noted to me that these would be part of the protocol. I had to call to ask what they were for...There was no education other than some videos they sent and it was tough to reach anyone to ask questions. They don’t assign you a specific nurse so no one really knows you or your case.
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
She was kind when we actually interacted with her, but we barely interacted with her. We were a ‘textbook case’ so I think she just gave very standard treatment. It didn’t work and she didn’t note any suggestions she’d change for the next time. Our appointments were always less than 20 minutes and while my Questions were usually always answered, I just didn’t feel confident and happy leaving the appointments.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
If you’re okay with just going along and not having much communication, she’ll be a fine choice. You have to advocate for yourself and ask questions. She’s not going to take the initiative, you have to.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
While in the office with her she was kind and sympathetic but we only saw her maybe 3 times over the course of 9 months. They wouldn’t allow phone conversations unless she initiated it, even just to ask questions about change in treatment, they were pushing for an appointment. We once had the first appointment of the day and she walked into the clinic 45 minutes after our appointment started. I wasn’t assigned one particular nurse, and while many (but not all— more on that later) were very kind, no one knew who I was. When speaking after a failed transfer the Dr clearly hadn’t even reviewed my chart— suggesting we do a fresh transfer when the whole reason we were there was because we needed to do PGS testing and thus, a frozen cycle. Even when I went for morning monitoring, many days a week for weeks in a row, no one bothered to remember my name or smile and say hi. The ultrasound techs could’ve been working on a cadaver, they barely even acknowledged me.
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I don’t know that we were given any rationale, just instructions. We did Gonal-F, Ganirelix, and Menopur leading up. It was lower dosage as I had a high-ish AMH. My husband was on doxycycline before retrieval and I was on it after. Before transfer I was on estrace for many days, and then PIO injections for a few weeks before and after transfer. I went to the pharmacy to pick these up and there were two other prescriptions waiting — more doxycline and medrol. Not once had anyone noted to me that these would be part of the protocol. I had to call to ask what they were for.
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
The main nurse in the Hoboken Office (Kim) is not kind. Anytime I asked her a question she acted as though I was an idiot or it was annoying. There was no education other than some videos they sent and it was tough to reach anyone to ask questions. They don’t assign you a specific nurse so no one really knows you or your case. Paulina was kinder and more helpful, though hard to get a hold of at times. The on call nurses (Jen, Jen, and Aly) and the OR nurse Kathy that I spoke to were GREAT! They were the most pleasant part of this clinic. There’s just very little information or education given.
Describe your experience with Institute for Reproductive Medicine & Science.
It’s dirty and just feels run down. The experience of going for morning monitoring is awful. The ultrasound staff honestly don’t act like you’re a human, give you no info about what’s happening, and barely mumble hello when they walk in. The Hoboken office is gross. The front desk staff is very kind and helpful, at least. Going to Livingston is a pain and they’re the only spot open on weekends and it’s always PACKED. The surgery center is fine, but also very run down. Nothing about it gave me a great feeling. I did outside monitoring while with family a few times and felt much more comfortable at that clinic than I did at my own.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
THE WORST. Everyone’s just cranky and rude and it doesn’t seem organized. My absolute least favorite part of this experience. The monitoring staff in Hoboken and Jersey City both were just cold and unpleasant.
Describe the costs associated with your care under Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science.
Insurance luckily covered most of my care.
Describe Stephanie Marshall Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
No
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
2
Doctor
Stephanie Marshall Thompson
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
2
Clinic
Institute for Reproductive Medicine & Science
Hoboken
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
0
Age 33 - 34
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Tubal Blockage
Unexplained
South Asian
Income $200K - $499K
Architect
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Stephanie Thompson] was kind and sympathetic, but her treatment was her standard treatment he gave to everyone of her other patients...She never thought of the latest research, or anyhing tailored to my ethnicity/background...was the only doctor in the Hoboken location, she saw dozens of patients but also had limited hours. She sticks to standard procedures (for me it was 3 different paths I could take), you barely get a chance to speak to her, its always through her nurse or someone else at the practice. I felt like a number, someone spending all their lifetime max on useless treatment that didn't get us very far.
[Institute for Reproductive Medicine & Science at Saint Barnabas] was full on weekday mornings, the earlier you get there, the sooner you can be seen. On weekends you have to go to their Livingston location, and that could take up to 3 hours to be monitored. It's pretty bad either way..They need to start to tailor their protocol per patient a bit more, and let the patient see the doctor more often or be able to talk to them. They are definitely maximizing their profit with the least amount of work. They don't understand patient don't have all the money in the world to spend. Because of this clinic, we ended up using all of our lifetime max.
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson was the only doctor in the Hoboken location, she saw dozens of patients but also had limited hours. She sticks to standard procedures (for me it was 3 different paths I could take), you barely get a chance to speak to her, its always through her nurse or someone else at the practice. I felt like a number, someone spending all their lifetime max on useless treatment that didn't get us very far. Her explanation was diminished ovarian reserve, blocked tube, and male infertility factor. She never thought of the latest research, or anyhing tailored to my ethnicity/background.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
If you really would like to try her out, and can afford it, do no more than one round with her. I would recommend going to one of the other locations, but even there, you are a number.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
She was kind and sympathetic, but her treatment was her standard treatment he gave to everyone of her other patients.
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
we started with antagonist I believe. The second time it was the opposite, but with priming (birth control pills).
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Kim Neilley)
The main nurse was rude, I understand she does this everyday. As a patient spending a lot of money, worrying about your own body, and if you can even have a child in the future- she doesn't have patience to explain anything. I have e-mails to her panicking when I first received all my medication - I was overwhelmed, she never went through a training. All the information given to us was outdated. I don't expect coddling, but I do expect education. Patients are not medical experts, and I highly doubt medical experts want their patients to resort to googling how to inject. The rest of the staff (with the exception of the women who drew blood and were at the front desk) were extremely cold and rude. They just wanted to do the next ultrasound and go home and "keep the line moving". The nurse had us throw away expensive medication before our second round (which costs $6k) because the insurance will always cover it. We blew through our lifetime max because of stuff like this.
Describe your experience with Institute for Reproductive Medicine & Science.
They have too few doctors for the number of patients in hoboken, they need a kinder nursing staff, and they need to update their standard of care towards their protocols. They need to start to tailor their protocol per patient a bit more, and let the patient see the doctor more often or be able to talk to them. They are definitely maximizing their profit with the least amount of work. They don't understand patient don't have all the money in the world to spend. Because of this clinic, we ended up using all of our lifetime max.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
It was full on weekday mornings, the earlier you get there, the sooner you can be seen. On weekends you have to go to their Livingston location, and that could take up to 3 hours to be monitored. It's pretty bad either way.
Describe Stephanie Marshall Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
n/a, we didn't do embryo transfer with her.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
They provided zero patient education regarding administering medication, understanding financials, they billed us incorrectly and were extremely unorganized. They claim they work as "a team" but they don't. We asked them to be careful financially so we can understand what we're doing before moving too far, and that was a failure.
2
Doctor
Stephanie Marshall Thompson
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Institute for Reproductive Medicine & Science
Hoboken
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5