Institute for Reproductive Medicine & Science

11 doctors work here

Rated 7.5
Strongly recommend: 55%Neutral: 11%Don't recommend: 33%7.5
55% strongly recommend
82 reviews
LGBTQ+ Competent Care
LGBTQ+ Competent Care

Based on reviews from the LGBTQ+ community.

Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8
8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.5
7.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,940
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
11 doctors work here
NPS
8.3
Average Doctor Score
Sarah C. Hessler
Institute for Reproductive Medicine & Science
91% strongly recommend
9 Reviews
Rated 9.8
Strongly recommend: 91%Neutral: 9%9.8
Debbra A. Keegan
Institute for Reproductive Medicine & Science
82% strongly recommend
11 Reviews
Rated 9.5
Strongly recommend: 82%Neutral: 18%9.5
Melissa Yih
Institute for Reproductive Medicine & Science
62% strongly recommend
4 Reviews
Rated 9.2
Strongly recommend: 62%Neutral: 38%9.2
Sarah Moustafa
Institute for Reproductive Medicine & Science
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Margaret Graf Garrisi
Institute for Reproductive Medicine & Science
59% strongly recommend
8 Reviews
Rated 8.3
Strongly recommend: 59%Neutral: 24%Don't recommend: 18%8.3
Natalie A. Cekleniak
Institute for Reproductive Medicine & Science
50% strongly recommend
8 Reviews
Rated 8.3
Strongly recommend: 50%Neutral: 42%Don't recommend: 8%8.3
Patricia Hughes
Institute for Reproductive Medicine & Science
75% strongly recommend
4 Reviews
Rated 8
Strongly recommend: 75%Don't recommend: 25%8
Jessica Salas Mann
Institute for Reproductive Medicine & Science
57% strongly recommend
7 Reviews
Rated 7.4
Strongly recommend: 57%Neutral: 21%Don't recommend: 21%7.4
Serena Chen
Institute for Reproductive Medicine & Science
27% strongly recommend
10 Reviews
Rated 6.3
Strongly recommend: 27%Neutral: 41%Don't recommend: 32%6.3
Stephanie Marshall Thompson
Institute for Reproductive Medicine & Science
40% strongly recommend
23 Reviews
Rated 5.8
Strongly recommend: 40%Neutral: 10%Don't recommend: 50%5.8
Barry Perlman
Institute for Reproductive Medicine & Science
strongly recommend
0 Reviews
Rated
Show 7 more

This clinic has 9 offices

Clark
100 Walnut Ave
Clark, NJ 07066
East Windsor
300-B Princeton Hightstown Rd.
East Windsor, NJ 08520
Hoboken
609 Washington St.
Hoboken, NJ 07030
Jersey City
116 Newark Avenue
Jersey City, NJ 07030
Livingston
94 Old Short Hills Road
Livingston, NJ 07039
Old Bridge
2 Hospital Plaza
Old Bridge, NJ 08857
Staten Island
1441 South Ave
Staten Island, NY 10311
Teaneck
400 Frank W Burr Blvd, Glenpointe
Teaneck, NJ 07666
Hackensack
140 Prospect Ave
Hackensack, NJ 07601
Show 7 more

82 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 38
Donor Eggs
Unexplained
European
Doctor
2nd of 2 Docs
2 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Thompson was willing to try other options with me prior to us turning to egg donor. We still are happy we tried other options first as we needed to do that be mentally prepared for that next step. Once we decided to go with an egg donor it was a smooth and easy process and was successive the first time!
During covid they [IRMS] had great protocols to limit time in the office . Disadvantage when not during covid was sometimes longer wait time in morning for morning monitoring . also appreciate that dr Thompson was willing to see me in the Livingston office...Dr. Thompson was willing to try other options with me prior to us turning to egg donor. We still are happy we tried other options first as we needed to do that be mentally prepared for that next step
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson was willing to try other options with me prior to us turning to egg donor. We still are happy we tried other options first as we needed to do that be mentally prepared for that next step. Once we decided to go with an egg donor it was a smooth and easy process and was successive the first time!
Describe your experience with Institute for Reproductive Medicine & Science.
During covid they had great protocols to limit time in the office . Disadvantage when not during covid was sometimes longer wait time in morning for morning monitoring . also appreciate that dr Thompson was willing to see me in the Livingston office
10
Doctor
Stephanie Marshall Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Hoboken
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
6
Age 39
5 IUI
Unexplained
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
She [Dr. Stephanie Thompson] has a nice Professional behavior. She has effectively listened to the questioned that we had. But it would be good to understand all the steps and the processes ahead of the time in an transparent manner...Please perform research on the process involved and frame your questions ahead of time...
The Hoboken clinic [of Institute for Reproductive Medicine & Science at Saint Barnabas] is well located. But ones needs to travel to the Livingston center for any major procedure and also during the weekends. Also faced billing discrepancies across the different centres...She [Dr. Stephanie Thompson] has a nice Professional behavior. She has effectively listened to the questioned that we had. But it would be good to understand all the steps and the processes ahead of the time in an transparent manner...Please perform research on the process involved and frame your questions ahead of time...
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
She has a nice Professional behavior. She has effectively listened to the questioned that we had. But it would be good to understand all the steps and the processes ahead of the time in an transparent manner.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Please perform research on the process involved and frame your questions ahead of time
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Professional behaviour
Describe your experience with Institute for Reproductive Medicine & Science.
The Hoboken clinic is well located. But ones needs to travel to the Livingston center for any major procedure and also during the weekends. Also faced billing discrepancies across the different centres.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Provided conflicting information
8
Doctor
Stephanie Marshall Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
6
Clinic
Institute for Reproductive Medicine & Science
Hoboken
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
9
NPS
10
1 Fertility Medications
PCOS
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I learned of Dr. Thompson through a friend who highly recommended. When I met her she was extremely friendly, knowledgeable and made me feel comfortable asking questions. I felt as if she knew exactly where I was coming from... I went through a Natural Chlomid Cycle. Conceive during my first attempt.
Nurse Kim [at IRMS-Hoboken] was extremely helpful throughout the process as she was the person I had to communicate with the most in order to receive my instructions etc.... I love love love these girls. They made my entire process run smooth. Although I only did one cycle, it is extremely helpful to have a group of ladies cheer you on throughout your time with them. Their weakness would be that their Monitoring hours are early.
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
I learned of Dr. Thompson through a friend who highly recommended. When I met her she was extremely friendly, knowledgeable and made me feel comfortable asking questions. I felt as if she knew exactly where I was coming from.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Be prepared to ask questions ahead of time.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
I felt like a human because all of the ladies at the office treated me with compassion and kindness. They made all of my visits easier as time went on.
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I went through a Natural Chlomid Cycle. Conceive during my first attempt.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Kim)
Nurse Kim was extremely helpful throughout the process as she was the person I had to communicate with the most in order to receive my instructions etc.
Describe your experience with Institute for Reproductive Medicine & Science.
I love love love these girls. They made my entire process run smooth. Although I only did one cycle, it is extremely helpful to have a group of ladies cheer you on throughout your time with them. Their weakness would be that their Monitoring hours are early.
9
Doctor
Stephanie Marshall Thompson
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Hoboken
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 31
4 Fertility Medications
Income $200K - $499K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Stephanie Thompson] is wonderful in person, but can be hard to get in touch with once you leave the office... this is when the nurses come in and you have direct communication with them. It would be nice to talk to her more, but it worked out...She knew I had to go on Menopur with trigger for ovulation. She was 100% confident this was the line of therapy...took the time to talk to us and "calm me down" knowing everything was going to be OK Doctor Nps
Kim [nurse at IRMS], was very responsive and always followed up if I reached out with questions. She started off very direct, but her personality warmed up and she was very caring towards the end...Overall, good experience. Easy to get in touch with, always had a response within 20 mins if I had a question and everyone was caring and understanding especially during a difficult time. Even the morning monitors were great and put you at ease.
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson was terrific, especially during such an emotional time in our lives. She was reassuring and confident with the plan of action. She always had an answer and knew what was going on. I liked her so much, my sister is now seeing her!
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
She is wonderful in person, but can be hard to get in touch with once you leave the office... this is when the nurses come in and you have direct communication with them. It would be nice to talk to her more, but it worked out.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson took the time to talk to us and "calm me down" knowing everything was going to be OK
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
She knew I had to go on Menopur with trigger for ovulation. She was 100% confident this was the line of therapy
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Kim)
Kim, was very responsive and always followed up if I reached out with questions. She started off very direct, but her personality warmed up and she was very caring towards the end
Describe your experience with Institute for Reproductive Medicine & Science.
Overall, good experience. Easy to get in touch with, always had a response within 20 mins if I had a question and everyone was caring and understanding especially during a difficult time. Even the morning monitors were great and put you at ease.
Describe the costs associated with your care under Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science.
Monitoring was covered by insurance, but not medicine
10
Doctor
Stephanie Marshall Thompson
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Hoboken
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 40 - 41
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Stephanie Thompson] was always compassionate and available throughout the process... gave us realistic expectations. Even when using my own eggs and the chances were extremely low, she still gave us a chance at embryo transfer. When we had a chemical pregnancy, she encouraged us to consider donor eggs. Her goal was to get us pregnant and live out our dream of being parents. Her mission was accomplished when I got pregnant on the first embryo transfer.
They [Institute for Reproductive Medicine & Science at Saint Barnabas] have multiple locations and making an appointment is easy. You don’t have to wait Long to see a doctor. However on the weekends only 1 or 2 sites are open and it’s really packed for morning monitoring. Everyone is always friendly and helpful...After having a cycle canceled with another clinic, dr Thompson took us on and changed the protocol after we were told by the other clinic there was no other protocol to use. She gave us our best chance as using our own eggs.
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr Thompson gave us realistic expectations. Even when using my own eggs and the chances were extremely low, she still gave us a chance at embryo transfer. When we had a chemical pregnancy, she encouraged us to consider donor eggs. Her goal was to get us pregnant and live out our dream of being parents. Her mission was accomplished when I got pregnant on the first embryo transfer. However we lost the baby at 5 months. In using a donor. We were disappointed to only get 10 eggs retrieved wondering if she was a good candidate. We are about to do another embryo transfer and we only have 2 good embryos left.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
If you’ve never experienced IVF, ask a lot of questions you might have. It’s a lengthy process.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
She was always compassionate and available throughout the process
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
After having a cycle canceled with another clinic, dr Thompson took us on and changed the protocol after we were told by the other clinic there was no other protocol to use. She gave us our best chance as using our own eggs. When I didn’t produce enough eggs, she still gave me the opportunity of egg retrieval and embryo transfer. Unfortunately it ended in a chemical pregnancy, which we knew the chances were high. Next time around she highly encouraged donor eggs to give us the best chance at pregnancy
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
Very organized and compassionate. We were always in contact
Describe your experience with Institute for Reproductive Medicine & Science.
They have multiple locations and making an appointment is easy. You don’t have to wait Long to see a doctor. However on the weekends only 1 or 2 sites are open and it’s really packed for morning monitoring. Everyone is always friendly and helpful.
Describe the costs associated with your care under Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science.
We used insurance for our ivf cycle but capped out after the cycle. When we did donor cycle we paid out 27,000 which included cryo and icsi.
Describe Stephanie Marshall Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
She only does single embryo transfer
10
Doctor
Stephanie Marshall Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Jersey City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
6
NPS
2
Age 33 - 34
3 IUI
Unexplained
European
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Chen was very attentive during the sit down visits and took time to answer the questions. In between the communication was a bit lacking, the doctor only called to deliver negative pregnancy results and it was difficult to get a hold of her on the phone with questions...Dr.Chen only does ultrasounds during the initial visits and never the ones during the cycles...The doctor is very nice and very detailed, though it's expected that you learn the process through on-line videos and some questions you know to ask only after the treatment is finished.
Waiting time [at IRMS] is BAD...It took me some time to force a nurse to give me chart of IVF with expected timing, procedures and dosages since she didn't want to make me feel that everything will go as expected. The billing is messy unless you control it, there are no paper bills coming in mail, if billing person is on vacation there is no communication between the person on vacation and replacement person...Technicians doing ultrasound usually are not very warm
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
The doctor is very nice and very detailed, though it's expected that you learn the process through on-line videos and some questions you know to ask only after the treatment is finished. E.g. we did 1 cycle of IVF and during the visit it was expected that the meds would change due to poor response first time. During next cycle I received prelim chart with the same dosages and no comment from the nurse/doc. It took me some time to force a nurse to give me chart of IVF with expected timing, procedures and dosages since she didn't want to make me feel that everything will go as expected. The billing is messy unless you control it, there are no paper bills coming in mail, if billing person is on vacation there is no communication between the person on vacation and replacement person. So at the start of one of my first IVF they forgot to get my authorization from insurance. With meds: sometimes the authorization for the medicine is not sent to the pharmacy and the other time the prescription should be changed due to wrong med name. As usual some nurses and docs doing ultrasound are nice, but there are a lot of them who are very rush and abrupt, 50% of time i got bruises after routine bloodwork . People on the phone are most of the time talk to you like they've never were trained to talk to the clients on the phone, never mind patients. The only professionally sounded people are on the general Livingston number and nurses on call. Technicians doing ultrasound usually are not very warm (especially there is one in Hoboken and one other patient in the room said that her experience was not warm as well) and they don't talk to you/your partner what they are doing at all. Even doctors who do the ultrasound are not commenting on what they see. Dr.Chen only does ultrasounds during the initial visits and never the ones during the cycles. More times than needed I felt as a number and as a part of the huge standard fertility factory that making standard protocols and not addressing my particular situation. Dr. Chen is nice, but overall experience with the facility is not making me feel welcomed.
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
Be prepared to control everything in the cycle, insist on getting the schedules, read a lot on-line, read other reviews. Be prepare to have it rough.
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
Dr. Chen was very attentive during the sit down visits and took time to answer the questions. In between the communication was a bit lacking, the doctor only called to deliver negative pregnancy results and it was difficult to get a hold of her on the phone with questions.
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
IUIs were on chlomid, all looked very good, no problems with number of folluculs, but all 3 - negative. First IVF was on follistin 300 and menopur 150. Due to the planned facility shutdown, we had to time the next period and I was taking contraceptive meds. After that there was 1 follicul leftover and there were not enough of other so the cycle was cancelled. The doctor recommended the prep cycle, but i refused since i didn't know how my body will respond to extra meds and the studies show mixed results. The second cycle there is another leftover, and the meds added the ganorelix 150. the doctor recommends growth hormone (mixed studies), accupuncture and CoQ10 and Vit D (all - no proven medical results). Questions to doctor 1) what to do with leftover follicules - doctor recommend to do nothing, 2) the doctor never texted if I have an ovulation by my own - it's assumed that the meds provoke it.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Pamela)
Please see my comments on the doctor
Describe your experience with Institute for Reproductive Medicine & Science.
Waiting time is BAD - expected bloodwork at Livingston (weekends) and ultrasound b/w 6:30 and 7:30 but we rarely left before 8 am. Hoboken is very bad as well, Hoboken reception has trouble having their PC be switched at the time of the start of the shift, so you wait extra time to make a copayment as well. Hoboken reception is extremely slow. Hoboken manager on the floor is responcive on complaints, I've complained about the technicial and next time I had same technician but accompanies by some nurse, taking notes.
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
it was round $2000 for IUIs and now with IVF - growth hormone alone is $2000, visits - $150
Describe Serena Chen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
There is recommendation for only 1 embrio - since multiple pregnancy could be more risky for both mother and potential babies.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
6
Doctor
Serena Chen
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
2
Clinic
Institute for Reproductive Medicine & Science
Jersey City
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
10
Age 40
2 IVF
Tubal Blockage
European
East Asian
South Asian
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I think she's [Dr.Thompson] been extraordinarily helpful during a very trying process. We're currently going to work with her on a third procedure, fully aware that we have a chance, just not a high one. That's on us though...Dr. Thompson explained everything to us and was realistic about our chances at our ages. I felt that she took the time to listen to concerns and when 1 protocol didn't work, she explained why another would be better...
I like the place [IRMS - Jersey City]. There are multiple locations, although I wish monitoring could take place on the weekends at the satellites, versus the main facility...In the first IVF, the nurse didn't tell us whether the 2nd embryo made it to blast, but I emailed Dr. Thompson and she called me back with the results that same day...She's very helpful and gets back to me via email (my preferred method of communication because it's difficult for me to speak on the phone at work) within a couple of hours...
How was your experience with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
I think she's been extraordinarily helpful during a very trying process. We're currently going to work with her on a third procedure, fully aware that we have a chance, just not a high one. That's on us though.
What's one piece of advice would you give a prospective patient of Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
I'd definitely say to do some research with ANY reproductive endocrinologist before seeing them. I wasn't calm when we saw her, obviously upset about not conceiving. If I had taken a moment to breathe, I could have looked up IUI and IVF beforehand and decided multiple courses of action before being presented with a whole bunch of information.
During treatment, were you treated like a number or a human with Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science?
Dr. Thompson explained everything to us and was realistic about our chances at our ages. I felt that she took the time to listen to concerns and when 1 protocol didn't work, she explained why another would be better.
Describe the protocols Stephanie Marshall Thompson used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Antagonist for IVF 1 - at 40, I have an AMH of 4.86. 9 eggs retrieved, 5 immature, 4 mature, 3 fertilized, only 1 made it to day 5 and tested abnormal. Microdose lupron for IVF 2 (rationale: to get more eggs) - 12 eggs retrieved, 10 mature, 8 fertilized, 1 arrested by Day 3, 3 arrested at Day 6, 3 arrested at Day 7, 1 made it to blast and tested abnormal. Estrogen priming and microdose lurpon for IVF 3 to start in February 2017. Rationale - egg quality and larger number of eggs.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Pamela VanZant)
She's very helpful and gets back to me via email (my preferred method of communication because it's difficult for me to speak on the phone at work) within a couple of hours.
Describe your experience with Institute for Reproductive Medicine & Science.
I like the place. There are multiple locations, although I wish monitoring could take place on the weekends at the satellites, versus the main facility.
Describe the costs associated with your care under Stephanie Marshall Thompson at Institute for Reproductive Medicine & Science.
About 10 K OOP for the first, $22 K for the 2nd and a bit under that for the 3rd due to a combined discount, although meds will be more expensive
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
In the first IVF, the nurse didn't tell us whether the 2nd embryo made it to blast, but I emailed Dr. Thompson and she called me back with the results that same day.
10
Doctor
Stephanie Marshall Thompson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Jersey City
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 24
Tubal Blockage
European
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Chen is warm, very knowledgeable and no nonsense. She explains everything, answers questions and truly listens to out concerns. She is also very kind when giving bad news, which is something I've struggled with in the past when seeing other doctors.... Dr. Chen was such an amazing find. After being dismissed from 2 OB/GYN because "you're young, you have time. Just wait". She truly listen to my concerns, gathered info on my husband and I, out lifestyle, diet, everything, then proceeded to ask for the tests we needed.
The only weakness I found is that their jersey city office [IRMS] is not so nice looking. Is generally clean and comfortable but I'd hope it to be a little fancier when you're paying thousands of dollars for a treatment.... Nataliya is great. She always gets back to me and answers my emails. She's not as kind and delicate as Dr. Chen but I also appreciate the quick straight to the point info she gives me.... The cycle of ivf (fresh transfer) will cost $9k, plus 5-8 thousand more for medication.
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
Dr Chen is warm, very knowledgeable and no nonsense. She explains everything, answers questions and truly listens to out concerns. She is also very kind when giving bad news, which is something I've struggled with in the past when seeing other doctors.
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
Call way ahead. It took me 6 weeks to get the first appointment.
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
Dr. Chen was such an amazing find. After being dismissed from 2 OB/GYN because "you're young, you have time. Just wait". She truly listen to my concerns, gathered info on my husband and I, out lifestyle, diet, everything, then proceeded to ask for the tests we needed. Whenever we got a result that wasn't great, she called me personally which was very helpful to discuss options from the get go. We will proceed to do IVF with her and I'd trust her with my eyes closed.
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Not there yet, but we'll 100% have to do IVF since my tubes are blocked.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Nataliya.)
Nataliya is great. She always gets back to me and answers my emails. She's not as kind and delicate as Dr. Chen but I also appreciate the quick straight to the point info she gives me.
Describe your experience with Institute for Reproductive Medicine & Science.
The only weakness I found is that their jersey city office is not so nice looking. Is generally clean and comfortable but I'd hope it to be a little fancier when you're paying thousands of dollars for a treatment.
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
The cycle of ivf (fresh transfer) will cost $9k, plus 5-8 thousand more for medication.
10
Doctor
Serena Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Jersey City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
7
NPS
6
Age 39
2 IUI
Diminished Ovarian Reserve
European
Middle Eastern
Income $100K - $199K
Teacher
1st of 3 Docs
Neutral
Doesn't Recommend
Unsuccessful
As a doctor, she [Dr. Serena Chen] is warm and knowledgeable. She cuts to the chase and makes sure you understand what she is saying. She has a confidence about her that makes you feel comfortable and makes you feel confident going into the process...you likely won't see her at appointments or hear from her directly, so be sure to ask everything up front and demand to speak to her or see her when you feel it is needed.
[Institute for Reproductive Medicine & Science is] Clean and modern. In a hospital setting. Flexible for monitoring (can be seen at other locations). US tech Shirley is wonderful! Monitoring 7 days a week. Has Andrology lab on site, but hours are terrible and there is no flexibility for men and sperm collection. We were turned away from submitting a specimen during a certain time frame even though the doctor told us we could submit at that time.
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
As a doctor, she is warm and knowledgeable. She cuts to the chase and makes sure you understand what she is saying. She has a confidence about her that makes you feel comfortable and makes you feel confident going into the process.
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
She is a wonderful doctor, but you likely won't see her at appointments or hear from her directly, so be sure to ask everything up front and demand to speak to her or see her when you feel it is needed.
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
With her, at a visit, I felt like a human 1000% of the time. She has wonderful bedside manner when you are present with her. When it was up to phone tag or relaying messages through the portal or nurses, I felt like a numbers. On two occasions I was given incorrect information which I attest to "too many cooks in the kitchen".
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
First IUI: Clomid cycle. After days 3-7 on pills, monitoring. Follicles were not growing sufficiently and was given another round of Clomid. Finally had a lead follicle and triggered. Second IUI: Letrozole. Was incorrectly told to come in for IUI when bloodwork did not match the follicles. Subsequently cycle did not end in IUI, but instead timed intercourse.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Pamela)
Pamela was lovely in that she was compassionate and relayed the messages. The bigger problem was when she wasn't in and I was dealing with many other people who didn't know me, messages got lost in translation. It was when my nurse was out that I was told to come in for a procedure, even though I knew from reviewing my bloodwork myself I wasn't ready. I think overall, too many people communicating made everything more frustrating and confusing.
Describe your experience with Institute for Reproductive Medicine & Science.
Clean and modern. In a hospital setting. Flexible for monitoring (can be seen at other locations). US tech Shirley is wonderful! Monitoring 7 days a week. Has Andrology lab on site, but hours are terrible and there is no flexibility for men and sperm collection. We were turned away from submitting a specimen during a certain time frame even though the doctor told us we could submit at that time.
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
My insurance covered almost everything. We were not told ahead of time that a male genetic test could cost up to $400, but insurance did pay for it 100%
Describe Serena Chen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Prefers single embryo, but never got to the stage in discussing whether multiple could be appropriate.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
During an IUI cycle, I was incorrectly told it was time for IUI and scheduled. It was only when I said no, look at the bloodwork that I was then told to come back for more scans. In this same cycle, I was not given enough information about the follicles (they were likely leftover from the previous cycle) and they operated as though it was a normal cycle. At another time, a sperm sample was refused and the clinic was not willing to be flexible to accept it to move forward with a procedure. The hours for the andrology lab seem to be very rigid with no flexibility for men with anxiety or timing concerns. No alternatives were presented outside of seeing a urologist or therapist.
7
Doctor
Serena Chen
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Institute for Reproductive Medicine & Science
Livingston
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
10
NPS
10
Age 36 - 41
5 IVF
Diminished Ovarian Reserve
Male Factor
Unexplained
Middle Eastern
Income $50K - $99K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Garrisi] was very knowledgeable, understanding, caring and determined to help us through our issues. She can be blunt which is a good thing in my mind because we didn't want anything sugar coated - just the facts and what our plan was...She can get a bit sciency so if you aren't understanding just ask and she will be happy to explain...we are trying Estrogen Primed Microdose Lupron Flare Protocol to see if we can get more eggs.
IRMS in Livingston has been amazing! They are organized, professional, clean, and everyone is so friendly. It is inside the hospital so sometimes on the weekends you need to use a different entrance...the morning monitoring hours are helpful so you can get in and out before you have to go to work...Nataliya [nurse] has worked with me for years. She is great! She is compassionate, understanding, patient and responsive. She clearly states in her voicemail when she will return your call and when she is in the office...
How was your experience with Margaret Graf Garrisi at Institute for Reproductive Medicine & Science?
Back in 2018 my husband and I could not conceive naturally. I heard about Dr. Garissi from a friend and immediately saw her. She was very knowledgeable, understanding, caring and determined to help us through our issues. She can be blunt which is a good thing in my mind because we didn't want anything sugar coated - just the facts and what our plan was. This is exactly what Dr. Garissi did. She told us how it is and kept us at bay as there is no guarantee. Now I don't want people to get the wrong idea. SHE HAS BEEN AMAZING! I ended up getting 4 eggs and 1 took and now I have a beautiful 3 year old girl, Samantha! Fast forward to 2020 and we wanted to try again, and did. This time not only do I have issues with Diminished Ovarian Reserve but my husband also is having fertility complications. Throughout this time we needed him to see a urologist and eventually have a surgery. Dr. Garissi was also amazing through this process explaining that I needed a retreival at the same time as my husbands surgery so they may create the embryo immediately. She explained how it was all going to work and what to do to coordinate with the urologist. Sadly at that time we only ended up with 3 eggs and nothing fertilized. We are still going strong and Dr. Garissi is still working with us to date. I did another retrieval with 1 egg to freeze and we are currently in process to do a few more retrievals to give us our best chances with multiple eggs. I don't physically see Dr. Garissi often, but we do have video chats a lot which I actually like better - saves time traveling. I would HIGHLY recommend Dr. Garissi to anyone - she is a great doctor!
What's one piece of advice would you give a prospective patient of Margaret Graf Garrisi at Institute for Reproductive Medicine & Science?
Just don't be afraid to ask questions. She can get a bit sciency so if you aren't understanding just ask and she will be happy to explain.
During treatment, were you treated like a number or a human with Margaret Graf Garrisi at Institute for Reproductive Medicine & Science?
She always took the time to really make sure she knew what was going on with our situation and made sure her staff took care of me. She knows her stuff and takes time to explain in detail.
Describe the protocols Margaret Graf Garrisi used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Back in 2018 I Used the Microdose Lupron Flare Protocol and that resulted in 4 eggs - be mindful I have been diagnosed with Diminished Ovarian Reserve so that can explain the low eggs retrieved. I didn't have any issues that I can remember with any medications. In 2020 I used this protocol again and did 2 retrievals which in total yielded 3 eggs. In 2022 I was changed to the Femara Antagonist Protocol given my increased age and low AMH. This yielded 1 egg only. In May of this year we are trying Estrogen Primed Microdose Lupron Flare Protocol to see if we can get more eggs.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Nataliya Danchak)
Nataliya has worked with me for years. She is great! She is compassionate, understanding, patient and responsive. She clearly states in her voicemail when she will return your call and when she is in the office. The only thing is you cannot call to speak to her right away you always have to leave a message and wait which is fine since she calls back reasonably quick.
Describe your experience with Institute for Reproductive Medicine & Science.
IRMS in Livingston has been amazing! They are organized, professional, clean, and everyone is so friendly. It is inside the hospital so sometimes on the weekends you need to use a different entrance which can be frustrating, but that's it - other than that - the staff, the office itself, the building is modern and part of the hospital. They have guards there. Also the morning monitoring hours are helpful so you can get in and out before you have to go to work.
Describe the costs associated with your care under Margaret Graf Garrisi at Institute for Reproductive Medicine & Science.
In 2018 our IVF costs were $10,000 for IVF then medications came to another $10,000. Site fees were $2000 ($1000 each) for the retrieval and surgery. We do not have insurance that covers anything. In 2020 we had some insurance so out of pocket for 2 retrievals we paid about $8000 total (Meds, site fees, IVF that wasn't covered with Insurance) In 2022 we have already done one retrieval which cost $14000 plus $8000 in medications and $1000 site fee for the retrieval. We do not have insurance this year either. We have paid an additional $12000 for 2 more retrievals and will also need to pay another $16000 in medication then each time we do a retrieval another $1000 for site fees. Oh also we know Anesthesia is not covered so we will probably pay another $1000 or so each retrieval for that. In 2020
Describe Margaret Graf Garrisi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
I dont have any comments. I didnt get that many eggs so we are just hoping to get a good one to transfer this year
10
Doctor
Margaret Graf Garrisi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Livingston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
2
Age 32 - 33
2 IUI
1 IVF
Unexplained
East Asian
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
dr chen is a knowledgeable doctor who spends her a lot of her time researching and making a name of herself on social media. however, her treatment plans for her patients are not of newer medicine that she often speaks about on social media. she does not reach out to you on her own free will bc you are her patient. she will only speak w you on an appointment basis. with that said, after failed IVF and IUIs, i only speak w a nurse from the office and do not hear from her personally.
IRMS makes you feel as if you’re just a statistic and nothing but $$. it’s really sad. as far as strengths, the office is very good with timing in doing bloodwork and ultrasounds. the office is well run when you need to come for morning monitoring especially during COVID times...they [nurses] were the ones that communicated with me 95% of the time. so i give them credit. however it is mainly done through messaging.
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
dr chen is a knowledgeable doctor who spends her a lot of her time researching and making a name of herself on social media. however, her treatment plans for her patients are not of newer medicine that she often speaks about on social media. she does not reach out to you on her own free will bc you are her patient. she will only speak w you on an appointment basis. with that said, after failed IVF and IUIs, i only speak w a nurse from the office and do not hear from her personally. so if you’re looking for a doctor with compassion, find another one. shes even failed to show up to a scheduled appointment without notice and is often late to every appointment.
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
don’t get caught up with social media hype. find a doctor who truly cares about you as a patient
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
i never received phone calls after any of my treatments to discuss plans for the future, results and possibilities of why it failed. only time i would speak w dr. chen was through an appointment which she was always late to or didn’t show up.
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
clomid and ovidrel for IUI and i can’t recall for IVF. IVF didn’t have any embryos to transfer.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: pam vanzant)
they were the ones that communicated with me 95% of the time. so i give them credit. however it is mainly done through messaging.
Describe your experience with Institute for Reproductive Medicine & Science.
i hate to say this bc i work in healthcare and you’d like to think people have your best interest — IRMS makes you feel as if you’re just a statistic and nothing but $$. it’s really sad. as far as strengths, the office is very good with timing in doing bloodwork and ultrasounds. the office is well run when you need to come for morning monitoring especially during COVID times.
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
care was covered 100% due to my insurance coverage
Describe Serena Chen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
only does eSET for the safety of the mother
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
failed to order the correct blood test that was requested by me as a patient and lost appointment
0
Doctor
Serena Chen
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
2
Clinic
Institute for Reproductive Medicine & Science
Livingston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 38 - 39
4 IUI
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Cekleniak was extremely warm and compassionate. She took the time to explain everything to me, and was happy to answer every question and repeat it for me. She was honest and I felt looked out for my best interest. One time when I asked for her to call me, she called back within 20 minutes. When we needed time to make a decision, she let us have it and did not pressure us on what to do- she only gave us her recommendation. I did not see her often during monitoring, but she assured me that she was the one reviewing my charts every day.
The clinic [Institute for Repro Med] is extremely large, and when you go for monitoring so often, you feel like a number. But as you start to go more often, the doctors (and staff) become more familiar with you and start to know your name or specifics on your body/case....For the most part, they are fast- but when it gets really crowded- you might wait for a long time. In the course of 6 months, there were 3 mornings where I had to wait over an hour because the doctor was late.
How was your experience with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
Dr. Cekleniak was extremely warm and compassionate. She took the time to explain everything to me, and was happy to answer every question and repeat it for me. She was honest and I felt looked out for my best interest. One time when I asked for her to call me, she called back within 20 minutes. When we needed time to make a decision, she let us have it and did not pressure us on what to do- she only gave us her recommendation. I did not see her often during monitoring, but she assured me that she was the one reviewing my charts every day.
What's one piece of advice would you give a prospective patient of Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
If you are looking with good bedside manner who is kind, warm and compassionate- she is the right choice for you.
During treatment, were you treated like a number or a human with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
The clinic is extremely large, and when you go for monitoring so often, you feel like a number. But as you start to go more often, the doctors (and staff) become more familiar with you and start to know your name or specifics on your body/case.
Describe the protocols Natalie A. Cekleniak used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
We tried three medicated IUIs at first, with increasing dosage of Gonal F. We then moved on to an IVF cycle with the maximum dose (300) of Gonal F with cetrotide. Unfortunately, I only created 2 follicles. So the next time, we moved on to Gonal F with microdose lupron twice a day and that resulted in 10 follicles, with 7 eggs retrieved, 5 of which were mature.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Lourdes and Anne)
Almost all of the time they responded to me quickly and took the time to give me all of the answers I needed. The only time I was frustrated was after my retrieval, I didn't hear from them for 2 days.
Describe your experience with Institute for Reproductive Medicine & Science.
For the most part, they are fast- but when it gets really crowded- you might wait for a long time. In the course of 6 months, there were 3 mornings where I had to wait over an hour because the doctor was late.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
It depends on the day. Most days it was a well oiled machine and I was able to get out quickly. There were at least three times within 6 months where the dr was so late, I was there for over an hour and a half.
Describe the costs associated with your care under Natalie A. Cekleniak at Institute for Reproductive Medicine & Science.
IVF is $12,000 at this clinic
Describe Natalie A. Cekleniak's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
No comments
8
Doctor
Natalie A. Cekleniak
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Institute for Reproductive Medicine & Science
Livingston
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
NPS
4
NPS
4
Age 43 - 44
2 IVF
Poor Egg Quality
Uterine Fibroids
Unexplained
Black or African-American
Income $100K - $199K
Marketer or PR
1st of 3 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I emailed the nurse [at IRMS] pretty much every day and would repeatedly ask for the Dr. I would say the only time that I really heard from was after the retrievals and when I had to come in after the transfer and after the last cycle ended. They [Dr. Chen] didn't test my thyroid the first cycle, but she discovered for the 2nd that "oh, we should have tested this the first time around". There was also the way I felt they were pushing donor eggs on me; knowing my hesitance with that choice, right out the gate. I believe she is probably a great doctor for other patients; I just don't believe she was a good fit for me.
This clinic [IRMS - Livingston] has a lot of patients and perhaps if they had less patients the ones who visit would feel a bit more at ease... There seemed to be a bit of a disconnect with the nurses ( who at times seemed burnt out and just over it) and the Doctors.... I really liked my second nurse and honestly made things a lot better the second go round.... sometimes the nurses that would do the Ultrasound didn't seem very versed on how to administer them.
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
I should have trusted my gut, after the first time my name was mispronounced. But, I looked at it as not as important if her aid was going to ultimately lead me to the success that I was looking for. I emailed the nurse pretty much every day and would repeatedly ask for the Dr. I would say the only time that I really heard from was after the retrievals and when I had to come in after the transfer and after the last cycle ended. They didn't test my thyroid the first cycle, but she discovered for the 2nd that "oh, we should have tested this the first time around". There was also the way I felt they were pushing donor eggs on me; knowing my hesitance with that choice, right out the gate. I believe she is probably a great doctor for other patients; I just don't believe she was a good fit for me.
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
Just take the time to listen to your patients; and maybe make yourself a bit more available.
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
I went in there a bit naive. I figured because the first visit was so welcoming that my experience across the board would be as such. I was unaware of how many other women were experiencing the same challenges, as I was. There seemed to be a bit of a disconnect with the nurses ( who at times seemed burnt out and just over it) and the Doctors. The Doctors also mispronounced my name each and ever time I spoke with one of them.
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I honestly don't remember the overall protocol for either cycle. I know for the first cycle (where we were able to transfer) it was a more aggressive protocol. For the second cycle, there was not as many meds. Estrogen Patch Clomid Follistim Ganirellex Letrozole not in that order, were the main meds that I took
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Anne)
My first Nurse was a lot more mechanical than my second nurse ( who I asked for specifically because of the first nurse's disposition) I also had an issue with one of there Phlebotomists, who constantly would leave me with bruises. The women at the front desk were really wonderful about making sure that I didn't have to see her after the first couple of times I was bruised.
Describe your experience with Institute for Reproductive Medicine & Science.
You should come in prepared with questions and don't feel afraid to ask them. Be your own advocate as this struggle is never as important for anyone else as it will be for you. This clinic has a lot of patients and perhaps if they had less patients the ones who visit would feel a bit more at ease.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
I had issues with one phlebotomist in particular, but they changed her out & sometimes the nurses that would do the Ultrasound didn't seem very versed on how to administer them.
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
in total over 22k.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
I wish that they would have addressed the low vitamin D and thyroid concerns earlier on; as that could have affected what was happening. I really liked my second nurse and honestly made things a lot better the second go round. If I could take her from their sister clinic and had her at the clinic I went to; I believe the nerves and anxiety I felt throughout could have been eased a bit.
4
Doctor
Serena Chen
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
Institute for Reproductive Medicine & Science
Livingston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 35
1 IVF
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Jessica Salas Mann] is constantly rushing, seems overwhelmed by patients, no control over her team, and was cavalier with embryos because we could “make more”. While in for the appt to confirm my baby no longer had a heartbeat she quickly switched from “I’m so sorry” to well what did you do? And proceeded to question me on where I had been or what I did to cause it. Very insensitive and just appalling behavior from a doctor.
Everything that could go wrong did at this clinic [Institute for Reproductive Medicine & Science at Saint Barnabas]. There are two compassionate people working here and that’s Keri a nurse, and Meg an ultrasound tech...their restrictive schedule of only doing procedures on a Wednesday impacted results...Approximately $50,000 spent between out of pocket and insurance for one retrieval, two FETs, two D&Cs, and one hysteroscopy.
How was your experience with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
While she was nice and seemed understanding from our initial consult. It became clear that was a facade. She is constantly rushing, seems overwhelmed by patients, no control over her team, and was cavalier with embryos because we could “make more”. While in for the appt to confirm my baby no longer had a heartbeat she quickly switched from “I’m so sorry” to well what did you do? And proceeded to question me on where I had been or what I did to cause it. Very insensitive and just appalling behavior from a doctor.
What's one piece of advice would you give a prospective patient of Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Be better. Listen to your patients, like truly listen. It’s clear you don’t and are quite dismissive.
During treatment, were you treated like a number or a human with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Dr. Mann and her staff life you in on the first diagnostic cycle and then are dismissive, rude, and not responsive. She mentioned a finding in my pathology after a hysteroscopy then forgot to review in my post op appt.
Describe the protocols Jessica Salas Mann used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Starting out we did a saline sonogram which lead to a D&C to remove tissue from an unexplained miscarriage of a natural pregnancy. She stated multiple times that there was just so much tissue but didn’t investigate why that could have been. Egg retrieval followed after multiple delays and waits from their contracted embryo screening company. Medication times were not given for the medicines. Also their restrictive schedule of only doing procedures on a Wednesday impacted results. 7 eggs retrieved, 6 fertilized, 4 made it to Blast. Genetic testing left 3 normal embryos. Moved into a frozen FET, that failed. Performed another saline sono that I requested and it showed a possible polyp. A hysteroscopy was performed and showed evidence of Adenomyosis. The next FET followed an Adeno protocol. This was successful but ended in a miscarriage.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Denise)
Denise was horrible and I’m shocked she still has a job. She did not communicate crucial pieces like medication times, poor or no response to email. Concerns raised to her, and then Dr. Mann about this only made her vindictive. Her phone call updates stopped. Simple requests like medication times or a highlight in the portal message were ignored. This caused a delay in an FET. Results for embryos making it to Blast were delayed by days and came at the end of the 11th day as opposed to the promised 7th day update. During that time calls and messages were ignored. The absolute last straw was when she ignored an email where we requested our embryo gender for transfer and she didn’t respond (on par for her) and then never asked or discussed the embryo selection prior and on the day of Dr. Mann said “I see you didn’t want to know the gender and wanted us to pick.” She was caught off guard when I clarified what we wanted but it was too late to do anything. Dr. Mann then tried to say this was the better one but later it was revealed they had the same grading. So this was Denise being vindictive.
Describe your experience with Institute for Reproductive Medicine & Science.
Go somewhere else. They have poor communication, unresponsive, short hours, and restrictive procedure days. So that severely impacts cycles and results. They boast the large staff of doctors at all locations but refuse to do what’s best for the patient to keep the billables in house.
Describe the costs associated with your care under Jessica Salas Mann at Institute for Reproductive Medicine & Science.
Approximately $50,000 spent between out of pocket and insurance for one retrieval, two FETs, two D&Cs, and one hysteroscopy.
Describe Jessica Salas Mann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
She said there was no reason to transfer more than one.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
Everything that could go wrong did at this clinic. There are two compassionate people working here and that’s Keri a nurse, and Meg an ultrasound tech.
0
Doctor
Jessica Salas Mann
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Institute for Reproductive Medicine & Science
Old Bridge
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
10
NPS
10
Age 39 - 40
Recurrent Pregnancy Loss
Unexplained
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Jessica Mann is very detailed and patience with all our questions. She is a very knowledgeable Doctor. She is very passionate in what she does and she truly want to help couples have their own family...She would discuss with us what would our next process be.
This clinic [at Institute for Reproductive Medicine & Science] makes you feel safe and that we are in good hands. All of them are very helpful and doesn’t make you feel that you are asking too much questions...you will be greeted by the front desk and she is super nice and friendly.
How was your experience with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Jessica Mann is very detailed and patience with all our questions. She is a very knowledgeable Doctor. She is very passionate in what she does and she truly want to help couples have their own family. After my third miscarriage, Dr. Mann called me to check up on me and to tell me to go into the office so she can make sure everything is good with me after the miscarriage. She would discuss with us what would our next process be. We truly feel that Dr. Mann is there to help couples to have our dream family and not there to just make money.
What's one piece of advice would you give a prospective patient of Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Going through this is very nerve wreaking and confusing but be sure to ask all the questions you have and no question is stupid.
During treatment, were you treated like a number or a human with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
I saw Dr. Mann and her staff because of my recurrent miscarriage (3). My partner and I went through all the testing and came back with “unexplained fertility”. Dr. Mann told us that IUI would not work for us and if we do IUI she would just be taking money from us. She said, “IVF would be the option for us”. We felt like Dr. Mann was there to help us get pregnant and not all about the money.
Describe the protocols Jessica Salas Mann used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
We didn’t start any IVF with Jessica Mann yet but we are scheduled to start May 2020. We did all the testing that was describe by Dr. Mann and came back with “unexplained fertility”.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Denise Narvaez )
Denise Narvaez would make sure she emails or call you back on the same day. Denise explains everything in details and answer all questions. She always call and let you know what is your next step in the process. I love that about her. She is the best in taking blood especially when I have a small vein.
Describe your experience with Institute for Reproductive Medicine & Science.
This clinic makes you feel safe and that we are in good hands. All of them are very helpful and doesn’t make you feel that you are asking too much questions. Once you walk into the office, you will be greeted by the front desk and she is super nice and friendly. They all are very knowledgeable in their position.
Describe the costs associated with your care under Jessica Salas Mann at Institute for Reproductive Medicine & Science.
SHG - two times Remove Cyst IVF - coming soon May 2020
Describe Jessica Salas Mann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Dr. Mann would like to transfer single embryo vs multiple embryobevause she feels that is safer. But Dr. Mann said, “ If the embryo isn’t that great she would consider to transfer multiple embryo but that would be our decision.”
10
Doctor
Jessica Salas Mann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Old Bridge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 36 - 39
6 IUI
3 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Income $100K - $199K
Operations
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Mann helped me and my husband to push on when we felt hopeless and wondered if our dream would ever come true. After a surgery and 6 failed IUI attempts (required by our insurance), we moved onto IVF...I cannot say enough about the professionalism and care that Dr Mann and her staff show their patients...
The [Institute for Reproductive Medicine & Sciences] office and staff are very organized. Morning monitoring is conducted on a first come, first served basis. The waiting room can get packed at times, which can make you feel sad that so many women are struggling with fertility...She explained the meds and was available to answer all of my questions without making me feel that I was bothering her.
How was your experience with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
I cannot say enough about the professionalism and care that Dr Mann and her staff show their patients. The fertility struggle is exhausting and can be devastating at times. Throughout a very long, emotional road to become parents, Dr Mann helped me and my husband to push on when we felt hopeless and wondered if our dream would ever come true. After a surgery and 6 failed IUI attempts (required by our insurance), we moved onto IVF and welcomed our baby boy in 2019. We proceeded with another IVF cycle in 2020 and will welcome our 2nd baby boy next week! Dr Mann was our miracle worker and we will be forever grateful for the support of her and her team.
What's one piece of advice would you give a prospective patient of Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Trust and have faith, even when it's hard. You are in good hands with Dr Mann
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Denise Narvaez)
Denise was my rock when I needed her. She was compassionate, organized and kept me in the loop every step of the way. She explained the meds and was available to answer all of my questions without making me feel that I was bothering her.
Describe your experience with Institute for Reproductive Medicine & Science.
The office and staff are very organized. Morning monitoring is conducted on a first come, first served basis. The waiting room can get packed at times, which can make you feel sad that so many women are struggling with fertility.
10
Doctor
Jessica Salas Mann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Old Bridge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 35 - 38
6 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Graphic Designer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Not only was Dr Hughes great about communicating with me, she also went to bat with my insurance company. I was required to do 6 IUIs before I could be approved for IVF and it was taking a toll on my body. I was having multiple cysts between cycles which would cause delays in going forward with the next cycle. Since I was older, she realized that time was of the essence. It meant a lot to me that she tried so hard to be an advocate for me with my insurance.
The nurses [at Institute for Reproductive Medicine & Science] were nothing short of amazing! Always friendly or compassionate, especially when it was bad news...updated equipment and very organized...office decor is a bit dated (that’s a personal preference I know) but don’t let the décor indicate anything...[Dr. Hughes] tried so hard to be an advocate for me with my insurance.
How was your experience with Patricia Hughes at Institute for Reproductive Medicine & Science?
Not only was Dr Hughes great about communicating with me, she also went to bat with my insurance company. I was required to do 6 IUIs before I could be approved for IVF and it was taking a toll on my body. I was having multiple cysts between cycles which would cause delays in going forward with the next cycle. Since I was older, she realized that time was of the essence. It meant a lot to me that she tried so hard to be an advocate for me with my insurance.
What's one piece of advice would you give a prospective patient of Patricia Hughes at Institute for Reproductive Medicine & Science?
She knows what she’s doing! Trust her… always ask questions of course but she truly does know her stuff.
During treatment, were you treated like a number or a human with Patricia Hughes at Institute for Reproductive Medicine & Science?
Dr. Hughes was nothing short of friendly, honest and forthcoming with me. She listened to my concerns and always had a plan of action.
Describe the protocols Patricia Hughes used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
It’s been a while - but I had to go through 6 IUIs before I could be approved for IVF. Once I had my final failed IUI we got ready for IVF. I think it was a pretty standard treatment with progesterone shots after retrieval.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Illiana )
The nurses were nothing short of amazing! Always friendly or compassionate, especially when it was bad news.
Describe your experience with Institute for Reproductive Medicine & Science.
Strengths: amazing, caring staff, updated equipment and very organized Weaknesses: a long drive (for me), office decor is a bit dated (that’s a personal preference I know) but don’t let the décor indicate anything.
Describe the costs associated with your care under Patricia Hughes at Institute for Reproductive Medicine & Science.
Mine was covered by insurance except co-pays
Describe Patricia Hughes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
For my fresh transfer we did one embryo based on the grade of that embryo. It was a successful transfer and I had a baby girl! We froze the other 4 eggs. When I was ready to get pregnant again, we also did one egg transfer because of the grade of the embryo. That first one was a failed transfer. The next one we put back was also a single because of the grade and it was successful! I was told of that one hadn’t come to fruition we would have put the last two back together because they weren’t rated as highly.
10
Doctor
Patricia Hughes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Teaneck
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
1
Age 33 - 34
5 IUI
2 IVF
Unexplained
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Hughes has 30+ years of experience and when i initially went to consult her i felt so confident that she was the right fit for me , but 1.5 years in treatment with 5 failed iuis and 2 failed ivfs later (more than $30K later) , i feel i should have switched sooner. I know REs are not god but if i took any question or suggestion to better the result of our treatments she was not very open to them . I had to literally argue with her to get ERA procedure done . Initially she had also advised me against PGS testing
I think they [IRMS] try to play safe and hence the results are not exceptional. I really can't comment on the embryologist because you just have to trust them and their ability. But sometimes i wonder if my failed embryo transfer were a result of their mistakes \ mishandling.... [Monitoring Appointments] I would usually spent 1.5 hr for blood work and monitoring.... Illiyana was a great nurse . She was sweet , compassionate and very calm.... I did the following 3 iuis with clomid 2
How was your experience with Patricia Hughes at Institute for Reproductive Medicine & Science?
Dr Hughes has 30+ years of experience and when i initially went to consult her i felt so confident that she was the right fit for me , but 1.5 years in treatment with 5 failed iuis and 2 failed ivfs later (more than $30K later) , i feel i should have switched sooner. I know REs are not god but if i took any question or suggestion to better the result of our treatments she was not very open to them . I had to literally argue with her to get ERA procedure done . Initially she had also advised me against PGS testing , which i still did . I am glad i did that else i would have wasted more money on transfering aneuploid embryos . I felt she was less flexible with her approach. When i met her after my failed cycles she would put a sad face and she also said "i don't know how could i couple be so unlucky". You don't expect to hear this from a fertility Dr. Bottomline is - If i was a millionaire and if i could afford all the IVFs in the world i would not have gone to her again. I would have tried RMA instead (which is so expensive) :( I am still struggling to start a family. I have left her clinic and am on a break before i dive again in this ocean of treatments and find a better RE who listens.
What's one piece of advice would you give a prospective patient of Patricia Hughes at Institute for Reproductive Medicine & Science?
Please don't trust blindly on her. Do your research and take second opinions.
During treatment, were you treated like a number or a human with Patricia Hughes at Institute for Reproductive Medicine & Science?
I was treated as a Human at Dr Hughes. She doesn't have a huge practice so there were not a million patients lining up. But i feel she could have done better.
Describe the protocols Patricia Hughes used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I did the following 3 iuis with clomid 2 iuis with letrozol 1 ivf with - Gonal F + cetrotide + hcg trigger +icsi + pgs testing the only euploid embryo 2nd ivf with - Foliistm + Menopur + cetrotide + hcg trigger +icsi + pgs testing the only euploid embryo . I also did ERA (Endometrial Receptivity Analysis)
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Illiyana Zampella)
Illiyana was a great nurse . She was sweet , compassionate and very calm.
Describe your experience with Institute for Reproductive Medicine & Science.
I think they try to play safe and hence the results are not exceptional. I really can't comment on the embryologist because you just have to trust them and their ability. But sometimes i wonder if my failed embryo transfer were a result of their mistakes \ mishandling.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science.
I would usually spent 1.5 hr for blood work and monitoring.
Describe the costs associated with your care under Patricia Hughes at Institute for Reproductive Medicine & Science.
Close to $30,000
Describe Patricia Hughes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
She always promoted single embryo transfer . Unfortunately both my IVF rounds only resulted in 1 euploid embryos each time.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Provided conflicting information
2
Doctor
Patricia Hughes
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
Institute for Reproductive Medicine & Science
Hackensack
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
0
NPS
0
Age 32 - 33
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Chen was scattered and flighty. No matter how many times I saw her or spoke with her, she never seemed to know who I was...Seeing Dr. Chen was a terrible experience. We started IUI and failed several times. Meanwhile, every single time I went in for monitoring, one of the Dr.'s commented on the giant cyst on one of my ovaries, but no one ever mentioned doing anything about it. After feeling confused by conversations with Dr. Chen, my husband and I decided to get a second opinion.
The clinic (IRMS) was a nightmare! They would open the doors at 6 am, but the Dr.'s wouldn't show up until 7. So if you were in the first 5 people through the door, you waited a minimum of 1 hour and 15 minutes. If you were after the first 5 people, you were there 1 hour and 30 minutes or longer. You were treated like cattle. The feeling was always one of "how many people can we squeeze through the door in one day".
How was your experience with Serena Chen at Institute for Reproductive Medicine & Science?
Seeing Dr. Chen was a terrible experience. We started IUI and failed several times. Meanwhile, every single time I went in for monitoring, one of the Dr.'s commented on the giant cyst on one of my ovaries, but no one ever mentioned doing anything about it. After feeling confused by conversations with Dr. Chen, my husband and I decided to get a second opinion. When we went to the other fertility clinic (RMA - which I highly recommend!), the Dr. refused to start any type of fertility treatments until the cyst was surgically removed. He said it was dangerous and could potentially pop, harming the baby if I were to get pregnant. I went back to Dr. Chen with this information and she responded with "That seems like a reasonable plan of action". YET she never mentioned it herself and was actively trying to get me pregnant!
What's one piece of advice would you give a prospective patient of Serena Chen at Institute for Reproductive Medicine & Science?
Run! Go to a different Dr.
During treatment, were you treated like a number or a human with Serena Chen at Institute for Reproductive Medicine & Science?
Dr. Chen was scattered and flighty. No matter how many times I saw her or spoke with her, she never seemed to know who I was.
Describe the protocols Serena Chen used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I did not receive any positive results with Dr. Chen
Describe your experience with your nurse at Institute for Reproductive Medicine & Science.
Nurse was nice and provided reasonable explanations for treatment plans, medications, etc.
Describe your experience with Institute for Reproductive Medicine & Science.
The clinic was a nightmare! They would open the doors at 6 am, but the Dr.'s wouldn't show up until 7. So if you were in the first 5 people through the door, you waited a minimum of 1 hour and 15 minutes. If you were after the first 5 people, you were there 1 hour and 30 minutes or longer. You were treated like cattle. The feeling was always one of "how many people can we squeeze through the door in one day".
Describe the costs associated with your care under Serena Chen at Institute for Reproductive Medicine & Science.
Everything was covered by health insurance, which is what made it so attractive.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
I would never recommend this clinic to anyone! They seem to care more about the money than they do about patient care.
0
Doctor
Serena Chen
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Institute for Reproductive Medicine & Science
Hackensack
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2014 - 2015, Successful
NPS
9
NPS
8
Age 27 - 28
4 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Successful
...Dr Cekleniak who didn’t think it was necessary but at my insisten[ce], did it anyway (she was right-it found nothing but gave me peace of mind). As I was going under, she held my hand and was sweet and caring the entire time. She was always positive and optimistic, and honest. She always understood my fears/hesitance to IVF and didn’t pressure me. She was always available via email, although getting an appointment face to face could sometimes be tricky when you’re working full time. I absolutely love Dr Cekleniak, and all of the doctors at IRMS. I saw many of them for monitoring and IUI and each one was helpful and caring.
I absolutely love Dr Cekleniak, and all of the doctors at IRMS. I saw many of them for monitoring and IUI and each one was helpful and caring...I had no idea what to expect and wasn’t really given much information along the way. No one sat me down and said this is the plan. Id go in for monitoring the first time, and they said “ok take this injection and come back in 2 days”. I had no idea what they were monitoring, how, how long this would go on for, or what would happen next. There was no education or information about the process.
How was your experience with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
Dr Cekleniak is kind, patient, and sympathetic. She has all the time in the world for questions and concerns and responds to emails almost immediately. She also does her best to make the cycle work- for instance, I wasn’t going to be available the day that I was supposed to do IUI. Dr Cekleniak worked with me to come up with a plan that would enable me to do an IUI the day before and the day after, to cover my bases. Also, I was constantly frustrated by my diagnosis of unexplained infertility so I sought a second opinion who suggested a laparoscopy given that I previously had a D&C. I brought this suggestion to Dr Cekleniak who didn’t think it was necessary but at my insistent, did it anyway (she was right-it found nothing but gave me peace of mind). As I was going under, she held my hand and was sweet and caring the entire time. She was always positive and optimistic, and honest. She always understood my fears/hesitance to IVF and didn’t pressure me. She was always available via email, although getting an appointment face to face could sometimes be tricky when you’re working full time. I absolutely love Dr Cekleniak, and all of the doctors at IRMS. I saw many of them for monitoring and IUI and each one was helpful and caring.
Describe your experience with Institute for Reproductive Medicine & Science.
The financial staff (Nadine) and registration staff (Pam) were also always helpful. There are just 2 things that I wish would improve but Ive heard this a lot about many fertility clinics. Firstly, at my first consult with Dr Cekleniak, I was overwhelmed because I had no idea what to expect and they were already talking abtou IVF. I didn’t even have blood work done yet. I was expecting her to prescribe clomid, not talk about IUI and if it doesn’t work, move to IVF. I would suggest reading up on infertility etc prior to the consult so patients aren’t overwhelmed and scared. Secondly, I had no idea what to expect and wasn’t really given much information along the way. No one sat me down and said this is the plan. Id go in for monitoring the first time, and they said “ok take this injection and come back in 2 days”. I had no idea what they were monitoring, how, how long this would go on for, or what would happen next. There was no education or information about the process. I didn’t find the nurses to be available or helpful either. I wish someone sat me down and told me about the process of IUI. They make you watch a tutorial about the injections but it doesn’t help with the “what to expect” process which would’ve helped ease anxiety. I definitely would recommend IRMS to others but wish the nurses were more helpful and provided information/education in the beginning phase.
9
Doctor
Natalie A. Cekleniak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Institute for Reproductive Medicine & Science
Hackensack
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, 7 Eggs Frozen
NPS
10
NPS
10
Age 38 - 39
2 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had a lot of eggs that were showing up on the sonogram. SO much so that we started off on a low dosage to grow them because Dr. Hughes didn't want me to explode. Despite that, I only had a small amount of viable eggs. It was disappointing and I did a second round of retrieval to get more eggs. Setting the expectation- that you really don't know until the retrieval- made all the difference in terms of handling the disappointment.
They've [Institute for Reproductive Medicine at Science] been around a long time and have many doctors so I was always covered..... Dr. Hughes has extensive history in fertility treatments. I love that she explained how IVF was only really relatively new in terms of truly being effective. The fact that she set expectations during each visit was gratifying and I loved that she only revolved my cycle around her hospital schedule so that she could be the one to do the retrieval.
How was your experience with Patricia Hughes at Institute for Reproductive Medicine & Science?
Dr. Hughes has extensive history in fertility treatments. I love that she explained how IVF was only really relatively new in terms of truly being effective. The fact that she set expectations during each visit was gratifying and I loved that she only revolved my cycle around her hospital schedule so that she could be the one to do the retrieval.
What's one piece of advice would you give a prospective patient of Patricia Hughes at Institute for Reproductive Medicine & Science?
To trust her.
During treatment, were you treated like a number or a human with Patricia Hughes at Institute for Reproductive Medicine & Science?
Every time I met with the doctor, she seemed to have all the time in the world for me and explained everything to me in terms of science and expectations.
Describe the protocols Patricia Hughes used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
I had a lot of eggs that were showing up on the sonogram. SO much so that we started off on a low dosage to grow them because Dr. Hughes didn't want me to explode. Despite that, I only had a small amount of viable eggs. It was disappointing and I did a second round of retrieval to get more eggs. Setting the expectation- that you really don't know until the retrieval- made all the difference in terms of handling the disappointment.
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
Very easy to work with, kind, gentle.
Describe your experience with Institute for Reproductive Medicine & Science.
Strength- they've been around a long time and have many doctors so I was always covered.
Describe the costs associated with your care under Patricia Hughes at Institute for Reproductive Medicine & Science.
I think it was about $10,000 per cycle.
Describe Patricia Hughes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
N/A
10
Doctor
Patricia Hughes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Hackensack
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
1st of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
The doctor [Dr. Hughes] and the nurse were kind, compassionate. I would feel anxious going for the treatments but after seeing/talking to them, I will be at ease.... We were new to fertility treatments and the doctor explained the treatment well. I was anxious initially but the doctor and the nurse made me feel comfortable with every visit. It was nice that the same doctor would visit me every time unlike some other clinics.
I had a good overall experience though I had to discontinue treatments here [at Institute for Repro Med & Science at Saint Barnabas] due to personal reasons. It was nice that the doctor visited every patient and did the procedure herself and the nurse is very kind too. The cost of IUI was cheaper here compared to other clinic. They are primarily paper based and so there won't be much digital records - this would have been nicer to have.
How was your experience with Patricia Hughes at Institute for Reproductive Medicine & Science?
We were new to fertility treatments and the doctor explained the treatment well. I was anxious initially but the doctor and the nurse made me feel comfortable with every visit. It was nice that the same doctor would visit me every time unlike some other clinics.
What's one piece of advice would you give a prospective patient of Patricia Hughes at Institute for Reproductive Medicine & Science?
Ask lot of questions.
During treatment, were you treated like a number or a human with Patricia Hughes at Institute for Reproductive Medicine & Science?
The doctor and the nurse were kind, compassionate. I would feel anxious going for the treatments but after seeing/talking to them, I will be at ease.
Describe your experience with the nursing staff at Institute for Reproductive Medicine & Science.
The nurse was very kind and gentle, I'd feel so much at ease around her.
Describe your experience with Institute for Reproductive Medicine & Science.
I had a good overall experience though I had to discontinue treatments here due to personal reasons. It was nice that the doctor visited every patient and did the procedure herself and the nurse is very kind too. The cost of IUI was cheaper here compared to other clinic. They are primarily paper based and so there won't be much digital records - this would have been nicer to have.
Describe the costs associated with your care under Patricia Hughes at Institute for Reproductive Medicine & Science.
The IUI for a cycle was about $200
10
Doctor
Patricia Hughes
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Hackensack
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2014 - 2016, Unknown Success
NPS
8
NPS
5
Age 44 - 46
Diminished Ovarian Reserve
Uterine Fibroids
Black or African-American
Income $200K - $499K
Investment Banker
2nd of 2 Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Not sure
She [Dr Cekleniak] is very empathetic and even when she delivers hard news, she doesn't shrink away from it....Stick it out. Her staff is horrible, but she herself is great....Had trouble talking to the doctors direly [at Institute for Reproductive Medicine & Science at St. Barnabas]. Had to go through the finance rep and she was awful...Office is a little "exposed" so if you're trying to be discrete you may have some difficulty.
She [Dr Cekleniak] is very empathetic and even when she delivers hard news, she doesn't shrink away from it....Stick it out. Her staff is horrible, but she herself is great....Had trouble talking to the doctors direly [at Institute for Reproductive Medicine & Science at St. Barnabas]. Had to go through the finance rep and she was awful...Office is a little "exposed" so if you're trying to be discrete you may have some difficulty.
How was your experience with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
She is very empathetic and even when she delivers hard news, she doesn't shrink away from it.
What's one piece of advice would you give a prospective patient of Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
Stick it out. Her staff is horrible, but she herself is great.
During treatment, were you treated like a number or a human with Natalie A. Cekleniak at Institute for Reproductive Medicine & Science?
Dr C took time to listen and acknowledged my human need.
Describe the protocols Natalie A. Cekleniak used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Still going thru.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Mishia)
A bit flippant and cold.
Describe your experience with Institute for Reproductive Medicine & Science.
Office is a little "exposed" so if you're trying to be discrete you may have some difficulty.
What specific things went wrong at Institute for Reproductive Medicine & Science?
  • Failed to convey critical information
Describe the specific things that went wrong at Institute for Reproductive Medicine & Science.
Had trouble talking to the doctors direly. Had to go through the finance rep and she was awful.
8
Doctor
Natalie A. Cekleniak
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Institute for Reproductive Medicine & Science
Hackensack
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 36 - 37
2 Fertility Medications
Unexplained
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Mann is an extremly compassionate, trust worthly and overall outstanding doctor. I began to see her for treatment of my urterine frybriods. This is after two seperate OB's said there was nothing to worry about. She performed a simple surgery to remove them. What a difference...After I healed I continued to see her for fertilty treatment. We were successful on the first round. My pregnancy resulted in a miscarriage. Even though by this time I was treated by my OB. I continued to communicate with Doctor Manns office weeks after my D&C. This is because I was not getting my period. Doctor Mann got my blood tested and we found out that there was remaining tissue left over from the D&C that was preformed by my OBGYN ( not affiliated with Doctor Manns office) Doctor Mann was able to perform another D&C and help me recover. I trust this women with my life.
[The nurses at Institute for Reproductive Medicine & Science at Saint Barnabas] are the sunshine of that whole office. It is depressing, awkard and a constant battle some women have with fertility. They are always cheerful, helpful, compassionate, and caring. They know you by name...Everyone at [Dr. Mann's] office treats you like a individual. Very warm and personable...Doctor Mann is an extremly compassionate, trust worthly and overall outstanding doctor.
How was your experience with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Doctor Mann is an extremly compassionate, trust worthly and overall outstanding doctor. I began to see her for treatment of my urterine frybriods. This is after two seperate OB's said there was nothing to worry about. She performed a simple surgery to remove them. What a difference. I was amazed. My periods were lighter and I did not have pain. After I healed I continued to see her for fertilty treatment. We were successful on the first round. My pregnancy resulted in a miscarriage. Even though by this time I was treated by my OB. I continued to communicate with Doctor Manns office weeks after my D&C. This is because I was not getting my period. Doctor Mann got my blood tested and we found out that there was remaining tissue left over from the D&C that was preformed by my OBGYN ( not affiliated with Doctor Manns office) Doctor Mann was able to perform another D&C and help me recover. I trust this women with my life.
What's one piece of advice would you give a prospective patient of Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Go in early, make sure you have all your medical records.
During treatment, were you treated like a number or a human with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Everyone at her office treats you like a individual. Very warm and personable.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Denise, Bernice, Kerri, Megan )
These women are the sunshine of that whole office. It is depressing, awkard and a constant battle some women have with fertility. They are always cheerful, helpful, compassionate, and caring. They know you by name.
Describe your experience with Institute for Reproductive Medicine & Science.
Just a sign on the door on where you line up. Doors open at 6:30am and some of us need to get to work or whatever . So inform those who are coming in early to line up on the left side of the door. Because women tend to cut each other in line. And that is not the doctors fault. Its just regular hormonal women being assholes.
10
Doctor
Jessica Salas Mann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Long Branch (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
2 IUI
1 IVF
Male Factor
European
Native American
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Had male factor infertility which impacted ability to conceive. Tried IUI on chlomid 2x unsuccessful. IVF 1st times was a success. Dr. Mann did explain the likelihood of IUI working and IVF.....Wonderful doctor. Provided detailed information regarding our infertility issues. Was straight forward as for the expectation of treatment and likelihood of success. Her experience and knowledge shines through is her practice.... Happy she recommended single transfer
Overall excellent clinic [IRMS]. Very busy practice but understanding as Dr. Mann and her team are wonderful. Sometime you will have a little wait. Clean office. Great hours for working individuals. Because they are so busy do your research and ask questions.... Amazing team! So personable and caring. I don’t think I could have gone through the process without them...they were so supportive!... Wonderful doctor. Provided detailed information regarding our infertility issues.
How was your experience with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Wonderful doctor. Provided detailed information regarding our infertility issues. Was straight forward as for the expectation of treatment and likelihood of success. Her experience and knowledge shines through is her practice.
What's one piece of advice would you give a prospective patient of Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Ask lots of questions! They can’t read your mind
During treatment, were you treated like a number or a human with Jessica Salas Mann at Institute for Reproductive Medicine & Science?
Very empathic and informative since day one. Willing to meet with you anytime you had questions and explain further as needed.
Describe the protocols Jessica Salas Mann used in your cycles at Institute for Reproductive Medicine & Science and their degree of success.
Had male factor infertility which impacted ability to conceive. Tried IUI on chlomid 2x unsuccessful. IVF 1st times was a success. Dr. Mann did explain the likelihood of IUI working and IVF.
Describe your experience with your nurse at Institute for Reproductive Medicine & Science. (Assigned nurse: Bernice and Denise )
Amazing team! So personable and caring. I don’t think I could have gone through the process without them...they were so supportive!
Describe your experience with Institute for Reproductive Medicine & Science.
Overall excellent clinic. Very busy practice but understanding as Dr. Mann and her team are wonderful. Sometime you will have a little wait. Clean office. Great hours for working individuals. Because they are so busy do your research and ask questions.
Describe the costs associated with your care under Jessica Salas Mann at Institute for Reproductive Medicine & Science.
4000 for 2x iui total cost 12000 for Ivf plus meds and facility fees
Describe Jessica Salas Mann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science.
Happy she recommended single transfer as it was a success and clearly explained the risks with multiple transfer given the issue was male factor.
10
Doctor
Jessica Salas Mann
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Institute for Reproductive Medicine & Science
Long Branch (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5