IVFMD South Florida Institute for Reproductive Medicine

14 doctors work here

Rated 8.8
Strongly recommend: 81%Neutral: 6%Don't recommend: 13%8.8
81% strongly recommend
232 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,907
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
14 doctors work here
NPS
8.5
Average Doctor Score
Jenna McCarthy
IVFMD South Florida Institute for Reproductive Medicine
93% strongly recommend
11 Reviews
Rated 9.8
Strongly recommend: 93%Neutral: 7%9.8
Kenneth Gelman
IVFMD South Florida Institute for Reproductive Medicine
84% strongly recommend
31 Reviews
Rated 9.6
Strongly recommend: 84%Neutral: 14%Don't recommend: 3%9.6
Katherine Palmerola
IVFMD South Florida Institute for Reproductive Medicine
79% strongly recommend
2 Reviews
Rated 9.6
Strongly recommend: 79%Neutral: 21%9.6
Kimberly Thompson
IVFMD South Florida Institute for Reproductive Medicine
86% strongly recommend
13 Reviews
Rated 9.5
Strongly recommend: 86%Neutral: 14%9.5
Juergen Eisermann
IVFMD South Florida Institute for Reproductive Medicine
84% strongly recommend
28 Reviews
Rated 9.3
Strongly recommend: 84%Neutral: 6%Don't recommend: 10%9.3
Ellen Wood
IVFMD South Florida Institute for Reproductive Medicine
85% strongly recommend
17 Reviews
Rated 9.2
Strongly recommend: 85%Neutral: 6%Don't recommend: 9%9.2
Scott Roseff
IVFMD South Florida Institute for Reproductive Medicine
89% strongly recommend
83 Reviews
Rated 9
Strongly recommend: 89%Neutral: 2%Don't recommend: 9%9
Joelle Taylor
IVFMD South Florida Institute for Reproductive Medicine
77% strongly recommend
20 Reviews
Rated 8.9
Strongly recommend: 77%Neutral: 17%Don't recommend: 7%8.9
Maria Bustillo
IVFMD South Florida Institute for Reproductive Medicine
87% strongly recommend
9 Reviews
Rated 8.4
Strongly recommend: 87%Don't recommend: 13%8.4
Jennifer Nichols
IVFMD South Florida Institute for Reproductive Medicine
56% strongly recommend
12 Reviews
Rated 8
Strongly recommend: 56%Neutral: 30%Don't recommend: 13%8
Sabrina Gerkowicz
IVFMD South Florida Institute for Reproductive Medicine
78% strongly recommend
5 Reviews
Rated 7.8
Strongly recommend: 78%Don't recommend: 22%7.8
Connie Alford
IVFMD South Florida Institute for Reproductive Medicine
66% strongly recommend
18 Reviews
Rated 7.3
Strongly recommend: 66%Neutral: 7%Don't recommend: 28%7.3
Enrique Soto
IVFMD South Florida Institute for Reproductive Medicine
32% strongly recommend
7 Reviews
Rated 7.1
Strongly recommend: 32%Neutral: 46%Don't recommend: 22%7.1
Jessica Bauer
IVFMD South Florida Institute for Reproductive Medicine
0% strongly recommend
1 Review
Rated 5
Don't recommend: 100%5
Show 10 more

This clinic has 6 offices

Boca Raton
9960 Central Park Blvd
Boca Raton, FL 33428
Cooper City
9900 Stirling Rd
Hollywood, FL 33024
Jupiter
345 Jupiter Lakes Blvd, Suite 102
Jupiter, FL 33458
Miami
15955 SW 96th St
Miami, FL 33196
Naples
1284 Creekside Street
Naples, FL 34108
Viera
8059 Spyglass Hill Rd
Viera, FL 32940
Show 4 more

20 patient reviews filtered by:

Clear Filters
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Successful
NPS
10
NPS
6
Age 34 - 37
1 IVF
Latinx
Income $200K - $499K
Lawyer
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Doesn't Recommend
Successful
Dr. Palmerola cares deeply about her work and it shows. She's extremely thorough, always there to answer a question, and very personable. She made us feel comfortable the whole way through even though logistically our IVF cycle was a bit of a challenge...always responsive, and friendly... only does single embryo transfers...Our reciprocal IVF cycle came out to about $18000...
The entire staff at IVFMD is a bit of a mess. You have to chase them down for even the most basic information, forms, etc. You can't rely on them to stay on top of things, you are really on your own. Despite being a clinic that offers very time-sensitive procedures, it can (and often does) all go off course because of failures of the administrative staff...a bit of a factory, and a disorganized one at that...
How was your experience with Katherine Palmerola at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Palmerola cares deeply about her work and it shows. She's extremely thorough, always there to answer a question, and very personable. She made us feel comfortable the whole way through even though logistically our IVF cycle was a bit of a challenge.
What's one piece of advice would you give a prospective patient of Katherine Palmerola at IVFMD South Florida Institute for Reproductive Medicine?
Ask questions.
During treatment, were you treated like a number or a human with Katherine Palmerola at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Palmerola was always responsive, and friendly.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
The entire staff at IVFMD is a bit of a mess. You have to chase them down for even the most basic information, forms, etc. You can't rely on them to stay on top of things, you are really on your own. Despite being a clinic that offers very time-sensitive procedures, it can (and often does) all go off course because of failures of the administrative staff.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Dr. Palmerola is wonderful but IVFMD is a bit of a factory, and a disorganized one at that. You need to stay completely on top of the medicines you need, etc., because the nursing and administrative staff will absolutely drop the ball. They will write you the wrong prescriptions, forget to send your prescriptions, forget to verify your benefits with your insurance, the works. If you have any questions, be prepared to be on hold for 20 to 30 minutes, and sometimes longer. You will have to chase them down for every last thing and it really adds stress to an already stressful process.
Describe the costs associated with your care under Katherine Palmerola at IVFMD South Florida Institute for Reproductive Medicine.
Our reciprocal IVF cycle came out to about $18000
Describe Katherine Palmerola's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
I believe the clinic where Dr. Palmerola practices only does single embryo transfers.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
You cannot rely on the administrative staff at all, and you are at their mercy.
10
Doctor
Katherine Palmerola
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
0
NPS
0
Age 40
2 IUI
Diminished Ovarian Reserve
European
Latinx
Middle Eastern
Native American
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was really disappointed from my experience with Dr Gerkowicz... she got very defensive covering up for her staff's mistakes which ranged from botched instructions for medication doses to badly handled prescriptions and even one procedure where they forgot about my partner and I in the room until closing...I took off work for our call, which was scheduled for a week after my IVF failure, and she just didn't show up. When I reached out to the office, someone else let me know that she dismissed me as a patient.
It feels like a cattle call [at IVFMD South Florida Institute for Reproductive Medicine]. You will be on their phone's answering service for close to an hour any time you call. Once you've made it through you will deal with rude staff and long wait times for appointments. They will make you pay in full for expensive procedures up front even if you have insurance. And you will have a difficult time being reimbursed when they do not render the services you've paid for
How was your experience with Sabrina Gerkowicz at IVFMD South Florida Institute for Reproductive Medicine?
I was really disappointed from my experience with Dr Gerkowicz. I wanted to like her based on all her good reviews, and her friendly demeanor, but at the first sign of problems, she got very defensive covering up for her staff's mistakes which ranged from botched instructions for medication doses to badly handled prescriptions and even one procedure where they forgot about my partner and I in the room until closing. Rather than acknowledging any failings of her staff, she just avoided me like a high school teen and ultimately ditched me on my retrieval day and for my virtual follow up. Both of which, I had already paid for.
What's one piece of advice would you give a prospective patient of Sabrina Gerkowicz at IVFMD South Florida Institute for Reproductive Medicine?
Try an older and more experienced doctor with a more competent and communicative staff.
During treatment, were you treated like a number or a human with Sabrina Gerkowicz at IVFMD South Florida Institute for Reproductive Medicine?
the Doctor put me through two rounds of botched IVF cycles with and canceled my second round with no explanation. I had successfully created the most follicles, possible for myself. I trusted her in good faith, that she had a reason. But on our follow up appointment she left me out in the cold. I took off work for our call, which was scheduled for a week after my IVF failure, and she just didn't show up. When I reached out to the office, someone else let me know that she dismissed me as a patient.
Describe the protocols Sabrina Gerkowicz used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
She did a good job, getting me to produce follicles, when the instructions made it to me. But all the pettiness, prevented her from actually following through on a retrieval. What this meant for my partner and I was that we wasted a lot of money and 4 months of our time on injections and hormones and got nothing from it.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
This was perhaps the most awful part of working with Dr. Gerkowicz. I was assigned 4 coordinators, none of which knew my case or what I was supposed to be doing. They often forgot to relay important information to me, or when they did it was done poorly. When I addressed this with the staff they got very defensive and rude with me, making the overall experience very stressful.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
It feels like a cattle call. You will be on their phone's answering service for close to an hour any time you call. Once you've made it through you will deal with rude staff and long wait times for appointments. They will make you pay in full for expensive procedures up front even if you have insurance. And you will have a difficult time being reimbursed when they do not render the services you've paid for. They will handwrite their receipts and scribble what you are paying for. For anyone used to using a larger medical system or hospital it will look very questionable. My partner admittedly believed it was a scam at first.
Describe the costs associated with your care under Sabrina Gerkowicz at IVFMD South Florida Institute for Reproductive Medicine.
They billed me and my partner 12 grand for two cycles of what ended up being just IUI's. My insurance covers them and also IVF. It was very difficult to get them to work with my insurance. And they would provide you with a start date for IVF and than threaten you to pay in full up front in order to begin treatment.
Describe Sabrina Gerkowicz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
None
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
It wasn't a pleasant experience. I do not recommend.
0
Doctor
Sabrina Gerkowicz
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Cooper City
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
0
NPS
1
Age 35 - 36
1 Embryo Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Latinx
Income $100K - $199K
Professor
2nd of 3 Docs
Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It was VERY difficult to communicate with the doctor [Dr. Roseff]. I wish they had a portal for communication. Dr. Roseff was very adamant about not wanting patients to directly communicate with him...I don't think he's a good fit for someone that has DOR, if you are interested in giving your own eggs a fighting chance. My experience of him wanting to cancel my first ever IVF cycle midway and mentioning donors eggs so soon because he wasn't seeing at least 5 follicles growing was a red flag...
The nurses [at IVFMD South Florida Institute] were the middle person and although they tried their best, sometimes I felt I wasn't getting the answers I needed. Also, the wait times for IVF monitoring were sometimes over an hour. There was one day I was there for almost 3 hours...Insurance paperwork wasn't submitted on time. There was a miscommunication with doctor and staff at one point because the nurses/staff didn't know I was supposed to be starting IVF that week....
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
After feeling rushed to do IVF with my first doctor I decided to switch to Dr. Roseff because he had great reviews and a more holistic approach. He was also recommended for DOR (diminished ovarian reserve). I had to wait 4 months to see him. I was 34 when I first started seeing him with an AMH that fluctuated between .7-1.08 and an AFC that fluctuated between 5-8 (normal FSH). At the consult Dr. Roseff was great---very detailed and took his time and shared stats and research. He was a little pompous but he did have great reviews. I already had some tests done with a prior doctor and he had us do a few more while also meeting with Marta the metabolic specialist who also had us do a lot of testing. I had to wait about 2 months to see Marta. I liked the specialized testing although it meant a longer wait time to get treatment started (about 6-7 months). Marta was okay--I found working with her somewhat helpful (for example she found I had MTHFR). Subsequent meetings with Dr Roseff were very few and hard to book (I saw him about 3-4 times in about a year and that's with me being persistent). He also doesn't do ANY of the monitoring and none of the procedures which was a big con. Those subsequent meetings were more rushed and felt he was more doom and gloom---constantly calling my situation "severe" (come to find out later it wasn't as severe as he made it out to be). On my first ever IVF cycle I had 3-4 follicles growing steadily. I knew with DOR to not expect a lot of follicles and I was just happy my body was responding to meds. However, after monitoring on Day 6 (midway through) Dr. Roseff called wanting to cancel because he liked to see 5 follicles minimum for retrieval. However, he didn't think a different protocol would make a difference and that another cycle would prob yield the same response. He also mentioned donor eggs. I was a pile of tears. I followed my gut and other's advice and went against his recommendation and finished the cycle and ended up with a normal embryo. I'm SO glad I didn't cancel. I met with Dr Roseff one more time after the retrieval and he chucked up my embryo as luck and still referred my case as severe. Comparing my eggs to that of a 42 year old. He didn't apologize for wanting to cancel mid-cycle or mentioning donor eggs so early on--although I told him how devastating that was. He also was very dismissive of questions I had regarding the retrieval process. I then knew he was no longer a fit and decided to switch to someone out of state that truly specializes in DOR and faith in my ability to conceive. I'm currently 24 weeks pregnant from a natural medicated cycle on the first round with that doctor (I didn't even need IVF!). I still have my frozen embryo that will hopefully become a sibling to this baby in the near future
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
I don't think he's a good fit for someone that has DOR, if you are interested in giving your own eggs a fighting chance. My experience of him wanting to cancel my first ever IVF cycle midway and mentioning donors eggs so soon because he wasn't seeing at least 5 follicles growing was a red flag. With DOR, especially if you have an AFC of 5 or less---the expectation to have 5 or more follicles growing is unrealistic. I had 3 strong follicles growing and that was good for me. I was naive at the beginning and thought because he had such great reviews that he would be great for me---and I was wrong. Especially when it comes to more complex infertility cases like DOR, reviews and clinic stats don't matter as much. What matter is if your doctor truly specializes in your issue. I wish I knew sooner that clinics push donor eggs to bring up their stats and don't really want to work with someone that is "riskier and more complex". Dr. Roseff is very thorough and detailed with testing and tries to find "what is wrong." Therefore, he might be a good fit for you if you are looking for answers and someone that is more open to a holistic approach (supplements, acupunture, etc).
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
While the consult was long and detailed---I liked that he took the time to explain many things and answer many questions---all subsequent appointments with Dr. Roseff after the consult felt rushed and sometimes even dismissive when I asked questions and when I wanted something clarified. For example when I asked him to clarify his reasoning for not triggering sooner he said "I've been doing this for many years, you have to trust why I made the decisions I did". At that point I did not fully trust him because he had wanted to cancel mid cycle and if I had not gone against his recommendation I wouldn't have gotten my embryo.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
My first IVF cycle attempted I primed with birth control and my body did not react well. I had a cyst and a rash and discontinued the birth control and cancelled the cycle. My 2nd attempt I did a "cold start" (no priming) and did a high dose antagonist protocol with omnitrope, menopur and Gonal-F. Cetrotide to prevent ovulation and a trigger shot (Novarel).
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Lisa)
I was mostly monitored at IVFMD Cooper city since it was closer to me. You have to be really on top of things or they could be overlooked--for example when I was about to start my 1st cycle they had not submitted anything to my insurance. A few times I had to calculate some of my out of pocket costs and realized they had to credit me. Once I reached out with any issues it was taken care of. But if I had not checked I wouldn't have known. Sometimes I had to wait an hour and a half for monitoring and the waiting room was overflowing. There was one nurse there that did the blood draws that was very caring and amazing. She made the experience less stressful. My insurance only covered Quest bloodwork but the clinic "required" me to use Unilab because they said it was the only guaranteed same day results. I wish I would have been more adamant about using Quest because I received a bill for over $3k for just bloodwork. When I transferred to another doctor I was able to do Quest and every time was able to get results same day if I went into a Quest lab before 7am.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
IVFMD is a big clinic with lots of locations and doctors to choose from. The con is that you do feel like a number. However a big pro is that although my doctor was in Boca I could be monitored at a location that is closer to me because they has several locations to choose from. The best way to communicate with my coordinator and financial person was via email--they usually responded within 24-48 hours. Although there were a few times I didn't get a response for over a week. It was VERY difficult to communicate with the doctor. I wish they had a portal for communication. Dr. Roseff was very adamant about not wanting patients to directly communicate with him. The nurses were the middle person and although they tried their best, sometimes I felt I wasn't getting the answers I needed. Also, the wait times for IVF monitoring were sometimes over an hour. There was one day I was there for almost 3 hours. The organization of this could have been better.
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
I had great insurance that covered 100% minus the following non-covered services: Anesthesia- $650.00 ERC $980.00 ART Media kit $450.00 Zymot $290.00 PGT-A Biopsy $2010.00 Assisted Hatching $658.00 Unilab Bloodwork $3,000 Total- $8,038.00 This does NOT include the nutritionist (Marta), supplements and acupunture that was a part of my suggested "treatment plan". Total spent was closer to $12K overall for one cycle (and that's WITH insurance).
Describe Scott Roseff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
I didnt do a transfer since I wanted to bank embryos but he did mention a preference for single embryo transfer
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Insurance paperwork wasn't submitted on time. There was a miscommunication with doctor and staff at one point because the nurses/staff didn't know I was supposed to be starting IVF that week. They looked confused which made me worry.
0
Doctor
Scott Roseff
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Boca Raton
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2022, Unknown Success
NPS
5
NPS
5
Age 40
1 IUI
PCOS
European
Income $50K - $99K
Engineer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Bauer is kind, but I wish she explored all the things that we can do for optimal pregnancy and discuss all the possible routes, before going to IVF. Not everyone can have the same treatment and given my condition, age I feel like there is so much more we can do with the supplements which unfortunately she doesn’t go over extra supplements that can support pregnancy besides prenatal and ova sitol and Coq10.
[the IVFMD S Florida nurse] is amazing and always gets things done and ready when I need them. She answers all the questions and so far she is absolutely brilliant...Front desk definitely needs training. Girls are not organized and miss information all the time...No one explains you what you have to do and you will Most likely have to figure it out on your own and ask where and what..
How was your experience with Jessica Bauer at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Bauer is kind, but I wish she explored all the things that we can do for optimal pregnancy and discuss all the possible routes, before going to IVF. Not everyone can have the same treatment and given my condition, age I feel like there is so much more we can do with the supplements which unfortunately she doesn’t go over extra supplements that can support pregnancy besides prenatal and ova sitol and Coq10.
What's one piece of advice would you give a prospective patient of Jessica Bauer at IVFMD South Florida Institute for Reproductive Medicine?
Ask questions and come prepared and do your own research. She will give you general information nothing that is tailored to your condition.
During treatment, were you treated like a number or a human with Jessica Bauer at IVFMD South Florida Institute for Reproductive Medicine?
Very by the book so far and leaning towards IVF as supposed to exploring still other options. Not addressing the cause and doesn’t help with anything regardless lifestyle.
Describe the protocols Jessica Bauer used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
For an IUI we are doing 2.5 mg of femara and injection. That is basically it. Instruction came really in detail from the nurse.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Leslie)
Leslie is amazing and always gets things done and ready when I need them. She answers all the questions and so far she is absolutely brilliant!.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Front desk definitely needs training. Girls are not organized and miss information all the time. Nurses —-when coming for a visit talk more then they help the patients. No one explains you what you have to do and you will Most likely have to figure it out on your own and ask where and what. When ordering tests they are not organized on what was done and what is needed. Forget about asking what will your insurance charge you and wait for a surprise charge 2months later.
Describe the costs associated with your care under Jessica Bauer at IVFMD South Florida Institute for Reproductive Medicine.
4000$
Describe Jessica Bauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
Not yet there.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
When ordering tests I was told that I have to do tests which were already done and that happened twice. I came for the appointment 5minutes late and they had to reschedule my appointment. They are running always behind and that has to be accepted.
5
Doctor
Jessica Bauer
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Boca Raton
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
5
NPS
0
Age 34
Uterine Fibroids
Latinx
Income $500K+
Business Executive
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The first time I met Dr. Eisermann, I was in the stirrups covered with a paper blanket awaiting a biopsy of my uterine lining. Dr. Eisermann strolled in and started asking questions about who had referred me to his practice, since I was doing outside monitoring with IVFMD. When he heard who my primary IVF physician was, at a competing practice, he immediately said, "When you have nothing good to say, better not to say anything at all." I felt shamed as I respect my previous doctor, and I felt myself becoming defensive.
Many things would go wrong or were not smooth [at IVFMD]. For example, about a half of the time the clinic would misplace me in their paperwork, and not know where I physically was...don't expect there to be any coordination or competence among the billing staff. You will have to ask multiple people the same question over and over again for them to do simple things like, check your insurance eligibility. They will stick you twice with needles because they can't get it right the first time. They will lose track of you in the office. They will lose your papers. I had multiple ultrasounds at this clinic and it wasn't until a doctor did an ultrasound that they found a fibroid - and for that I am thankful. But it makes you wonder - what did they miss in all the prior visits? What quality care am I receiving?
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
The first time I met Dr. Eisermann, I was in the stirrups covered with a paper blanket awaiting a biopsy of my uterine lining. Dr. Eisermann strolled in and started asking questions about who had referred me to his practice, since I was doing outside monitoring with IVFMD. When he heard who my primary IVF physician was, at a competing practice, he immediately said, "When you have nothing good to say, better not to say anything at all." I felt shamed as I respect my previous doctor, and I felt myself becoming defensive. While half un-clothed. He also warned me that the course of action I was taking was not what he would have done for me - in fact, he made me feel like I was making the wrong decision. He was negative about whether I should do a transfer. On a separate occasion, I asked Dr. Eisermann if he would be interested in lobbying the government for expanded fertility benefits. He gave me an emphatic no, because opening IVF to more coverage and more physicians would dilute the quality of care he would be able to give because he would have more competition. In my book, more competition drives quality, because then you have to start comparing clinics based on their results.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
I would strongly recommend against it. I would go in with eyes wide open and attempt to see what the incentives are at play for him. He is not in this business to help you grow your family. He's in this business to grow his bank account, and it shows.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
This office is terribly run. The balls are dropped left and right, and customer service is non-existent. This practice couldn't recognize when I was in the office -they would call me to ask me to come up when I am sitting in the waiting room.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I did not do a cycle with this physician. I did outside monitoring here.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
I have been to this clinic about 12 times for outside monitoring. Each time except once it was a terrible experience. Many things would go wrong or were not smooth. For example, about a half of the time the clinic would misplace me in their paperwork, and not know where I physically was. This typically happened when the front desk staff didn't tell the nurses that I was there, and the nurses wouldn't bother to walk 5 feet (or call out) to me in the waiting area behind the admin desk that I was there. Multiple times the nurses would have trouble finding a vein, call my veins "wiggly" or "weak". In my previous IVF clinic this NEVER happened, and I have been there 100+ times for blood. Moreover, and this might just be one thing, every single person working in this clinic has inch-long plastic, decorated fingernails. How is it even possible to put on gloves when this is the case? Also, the nurses would only inconsistently checked my identity when drawing blood. This clinic under-hires and under-pays its nursing staff, so you don't get the best in class service that your dollar should buy. IVF MD does this because the owners take home more at the end of the day.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The only strength is the location in South Miami. Every other aspect of this experience is terrible. Let's start at the beginning. You have to pay for valet parking but they don't park your car (covid). The space is small and cramped and decorated with paisleys from the 80s. This does not bother me, but it does make you wonder - I spend more money on this clinic than I spend at Disney World. Why is this tiny space so terribly maintained? Makes you wonder where all the money goes. Next, don't expect there to be any coordination or competence among the billing staff. You will have to ask multiple people the same question over and over again for them to do simple things like, check your insurance eligibility. They will stick you twice with needles because they can't get it right the first time. They will lose track of you in the office. They will lose your papers. I had multiple ultrasounds at this clinic and it wasn't until a doctor did an ultrasound that they found a fibroid - and for that I am thankful. But it makes you wonder - what did they miss in all the prior visits? What quality care am I receiving?
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
This clinic bills $600 for a simple blood draw and ultrasound. I didn't do a cycle here but can't imagine a the full price. Suffice to say that the copay for a fibroid removal surgery was more than my egg retrieval in NYC.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I had most ultrasounds go smoothly and a fibroid was missed week over week. I was informed after blood was drawn that I would receive the results the next day because my "appointment was too late." This clinic could have afforded a blood processing machine decades ago. They didn't prioritize patient experience because they had little competition, and few patients can actually go to different clinics and compare service. As a Miami native, I wish Miami could do better here.
5
Doctor
Juergen Eisermann
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 37
2 IUI
1 IVF
European
Income $500K
Only Doc Seen
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I constantly had to remind him [Dr. Scott Roseff] of my case specifics each time. He also rushes us out of the consolations that we wait over a month to go to...will refer you to their labs, nutritionists, acupuncturist, sell you supplements and close to a year later they will actually start to discuss IVF...we did an IUI with Letrozole. We did lupron, menopure, gonadropin, and human growth hormone during stimulations for about10 days. We go two eggs retrieved which turned into 2 embryos. We did PGT testing on embryos
when you actually go through the protocols [at IVFMD South Florida Institute for Reproductive Medicine] you realize you are just a number and they are practicing on you and some don't even know your case they don't communicate with other doctors and nurses and you get lost in the shuffle of the practice. No personal one on one attention...[nurse] Didn't really seemed like she knew what she was doing...$10,000 for testing $800 for IUI $13,000 for stimulation cycle $8,000 for medications
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Roseff angrily dismissed us as patients after our last consultation didn't go so well. He clearly didn't want to hurt his IVF stats. He is a clever salesperson, because he will go online while you are in his office and show you the stats of his practice that they are number 1 in the state. Although he claims that he understands everyone wants a baby yesterday, his actions as a doctor speak differently. In our initial tests, it came up low thyroid & vitamin D, yet he made us wait over a month & half after the bloodwork was performed to let us know the results and to be put on thyroid medication and vitamin D. Thats a whole cycle down the drain of just waiting for them. There are other examples where he waisted time in our cycle. He makes you wait a month to get test results rather than calling with the results if it means you need to start a medication because your thyroid is low. Dr. Roseff, after all the testing, he will not make another appointment with you until you visit his nutritionist . They make you drive all the way down to miami to meet with a woman named Martha to tell you what supplements to take and then never speak about the supplements or follow up on how its going with the supplements since the the hike he made me take all the way down south Miami. There is a lot of red tape. Then when we tried to leave his practice for another local Dr who seemed to be a little quicker in his treatment practices, Dr. Roseff ended up trashing the Dr. and sort of scaring us into leaving his practice for that other Dr. Dr. Roseff also likes to sell tons and tons of testing to you and he never reviews in thorough the results of the test or what the point of the test was. Its like he makes money on all the tests. Little things too, such as constantly forgetting my medical allergies to latex at every appointment became frustrating. And since Dr. Roseff himself will not perform the IUI or Egg Retrieval other doctors in the practice will perform procedures on you and they fail to read patient notes its like they all don't communicate with one another, so my one of my procedures the Dr wasn't familiar with my anatomy and actually needed to do a ultrasounds guided. I got stuck with another Dr. who had a very poor bedside manner and was extremely mean to me. Overall, Dr. Roseff although had great reviews and is why went to him to begin with, I think that he has been around for a while and has probably had successes, but its more like a factory with a lot of red tape. There is also a lot of new medical research that Dr. Roseff is failing to institute in their practice, such as using 500 IU of HCG for a uterine wash prior to the embryo transfer to jump start the implantation process. Another concern I had was the inositol powder they are prescribing to every patient. Inositol powder actually counters egg support and should only taken if you have PCOS. They have made a lot of mistakes with our case, and time that ticks away is priceless for us. After dismissing us, we decided to go with a practice who has one to one patient care.
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
I wish that I had the advice that I am about to give. I would have a whole year of my life back. Expect to be treated more as a statistical number than anything else. These doctors are not the owners of the practice which means there will be no sense of urgency, or catering to individual needs. They will refer you to their labs, nutritionists, acupuncturist, sell you supplements and close to a year later they will actually start to discuss IVF.
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Each time we would say what our goal was in our journey, He would say that we were not the only patient who has this goal. He basically grouped us together with the masses and didn't look at our specific case. We barely ever saw him, he doesn't practice medicine on me as a patient, he only reviews our charts, and yet he never remembers our own specifics to our case. I constantly had to remind him of my case specifics each time. He also rushes us out of the consolations that we wait over a month to go to.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I was put on synthroid, vitamin D, vita pearl ( prenatal) inositol powder, coq10, pqq, fish oil, probiotic ultra flora balance, and Alph lipoid acid to start. Then we did an IUI with Letrozole. We did lupron, menopure, gonadropin, and human growth hormone during stimulations for about10 days. We go two eggs retrieved which turned into 2 embryos. We did PGT testing on embryos and they came back normal. Dr. Roseff never allowed us to transfer our embryos.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Kristi Rohrbacher)
Not much to say, Didn't really seemed like she knew what she was doing.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
They have a good reputation but when you actually go through the protocols you realize you are just a number and they are practicing on you and some don't even know your case they don't communicate with other doctors and nurses and you get lost in the shuffle of the practice. No personal one on one attention.
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
$10,000 for testing $800 for IUI $13,000 for stimulation cycle $8,000 for medications
Describe Scott Roseff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
Dr. Roseff never allowed us to transfer our embryos.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
0
Doctor
Scott Roseff
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
2
NPS
1
Age 33 - 35
4 IUI
Diminished Ovarian Reserve
Tubal Blockage
Income $50K - $99K
Entrepreneur
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I would have loved if she was more proactive and involved in patient care and treatment. ... When I. Actually met with Dr Alford I trusted her and liked her a lot. But my treatment mostly was done via the other staff. There was no real follow up from the Dr directly, a lot of it seemed delegated off and I felt like I should be dealing with the Dr. when dealing with the Dr she does seem knowledgeable and she was very nice.
Very difficult to just talk to someone on the phone. ... My other issue with this clinic [IVFMD S. FL Inst for Repro Med] was the fact that they truly acted like they had no care for me whatsoever when a year and a half of treatment resulted in nothing they didn’t even bother to call or follow up after my last treatment. I was so disappointed I had spent the equivalent of an IVF cycle and it was like they didn’t even care. ... [Nurses] Vicky, Katie and Danielle couldn’t have been more amazing. ...
How was your experience with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
When I. Actually met with Dr Alford I trusted her and liked her a lot. But my treatment mostly was done via the other staff. There was no real follow up from the Dr directly, a lot of it seemed delegated off and I felt like I should be dealing with the Dr. when dealing with the Dr she does seem knowledgeable and she was very nice. I would have loved if she was more proactive and involved in patient care and treatment.
What's one piece of advice would you give a prospective patient of Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Push her to give you several options. Ask clearly how involved she will be with your treatment.
During treatment, were you treated like a number or a human with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Very difficult to just talk to someone on the phone. I do t think they ever just answered the phone when I called. Usually I had to leave a message (or 2) to get a call back. Or calling the main number was hard to even reach my local office. When all my iui ‘s failed and the next step was ivf, I never even got a follow up call from the Dr or clinic. It was up to me completely to take it the next step. I wanted them to at least reach out to say , hey we’re sorry but let’s move on, when can we do your ivf consultation.
Describe the protocols Connie Alford used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I have a blocked tube but otherwise I’m healthy. My husband has no issues. So she started with just timed intercourses paired with ovidrel. She estimated I would be pregnant in 12 months because we knew some months I would ovulate from the blocked side as month 12 approached, I (not the Dr) pushed the conversation as to what is next. IUU was the next step and she said 3-4 was ok. Those all failed. We had met and discussed after the iui, if they didn’t work, we would need to do a consultation for ivf. After my last iui, I basically got the neg test and that’s the last I heard from them. When I called to schedule the ivf consultation they never returned my call. I called a 2nd time and did set an appointment (earliest was like 3 weeks later). I ultimately cancelled it because I no longer felt I wanted to do business with them. Which was a shame because I loved the nursing staff.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Vicky, Katie and Danielle couldn’t have been more amazing. Stephanie at the front desk was also very good, Jessica at the front desk was awful to deal with at every encounter. She never smiled, embarrassed my husband multiple times when dropping off his sample (by literally screaming his first and last name across a waiting room of people) while he was holding his baggie. Rolled her eyes if I had a specific appointment request for time due to work.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
They are definitely volume-based and run this operation as Very much business oriented as opposed to client care oriented. The strength that they had was they were very convenient to my house which helped for early morning appointments and multiple appointments in one week .
Describe the costs associated with your care under Connie Alford at IVFMD South Florida Institute for Reproductive Medicine.
Each timed cycle cost about $800. Each iui cycle was closer to $1200.
Describe Connie Alford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
We never discussed this.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
My two main negative issues with this clinic was the front desk person the one that most patients deal with one coming and going for a nearly every single appointment . My other issue with this clinic was the fact that they truly acted like they had no care for me whatsoever when a year and a half of treatment resulted in nothing they didn’t even bother to call or follow up after my last treatment. I was so disappointed I had spent the equivalent of an IVF cycle and it was like they didn’t even care.
2
Doctor
Connie Alford
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
1
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
0
NPS
0
Age 33 - 34
1 IVF
Anovulation
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Uterine Fibroids
Unexplained
Ashkenazi Jewish
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
he [Dr. Roseff] told me that all 7 embryos had dissolved. That's it. Not an explanation, just a forced "I'm sorry", and "I'll transfer you to Chantal (the receptionist) to schedule a time to sit down and talk. Chantal told me that we could come in TEN days later...Dr. Roseff met with me at our first appointment. I never saw him again throughout my entire treatment... he referred me to a very expensive to a nutritionist and still, I never saw him again.
I was a number, and I was treated as such. My embryos dissolved, and the only explanation that I got was that it "was in my paperwork that that could happen". Dr. Roseff has a team of specialists that he will refer you to...First, he referred me to a therapist that he recommended. After my cycle failed, Dr. Roseff recommended I see a nutritionist, Marta. She is expensive but nice. I weighed about 105 at the time, and was put on a severe diet on which I lost 8 pounds in three months. I spent hundreds of dollars on supplements which I suppose did work, because when I went to a new clinic, the doctor found that I did not have poor egg quality. He also found my husband's sperm to be perfect, when Dr. Roseff had found that he had poor morphology.
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Roseff met with me at our first appointment. I had heard great things and my husband and I were excited to begin our treatment with him. From the start, he came off as cold and unfeeling. My husband has long hair and is a musician, and Dr. Roseff could hardly hide his contempt for his lifestyle (traveling and playing music in bars). I met with his nurse, Kristi, and she was great. She was caring and explained everything to us. Thank goodness, because after we paid for our cycle, we NEVER saw Dr. Roseff again. The office is so busy and I understand that he is under high demand, but I currently go to a different office in Boca, and they are just as busy, but I see the doctor EVERY time I go.
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
He has a very high success rate and will try different protocols, but if you like to feel like a human being and have a full understanding of what is happening, do not expect that from him.
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Roseff met with me at our first appointment. I never saw him again throughout my entire treatment. When our 7 embryos dissolved on day 6, he did not even call me - I had to track him down for about an hour. He then said that he could meet with us to discuss what had happened 10 days later. After I flipped out, they brought it down to 5 days. From there, he referred me to a very expensive to a nutritionist and still, I never saw him again.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Because I am anovulatory and have low ovarian reserve, and because Dr. Roseff found that my husband had poor morphology (negated at our next clinic), he recommended IVF with ICSI. We did our stimulation cycle and then an egg retrieval (at IVFMD in South Miami, because for some reason, Dr. Roseff doesn't do ANYTHING). They retrieved 10 eggs, and 7 fertilized. Throughout the week, I received one call from the clinic in Miami to let me know how the embryos were doing, and was told that I would receive a call on day 6 to let me know if they would be doing PGS and then freezing, or if I would be having a fresh transfer. I am a first grade teacher, and this was the last day of school in Boca. I went to school not knowing if I would be needing to leave my students in the middle of the last day, and did not receive a call. I called repeatedly all morning, and finally received a call from Dr. Roseff as my 22 seven year olds were walking in my classroom. At that moment, he told me that all 7 embryos had dissolved. That's it. Not an explanation, just a forced "I'm sorry", and "I'll transfer you to Chantal (the receptionist) to schedule a time to sit down and talk. Chantal told me that we could come in TEN days later. I was numb and accepted the appointment, then left my class and went home. However, my family was SO angry and helped me to see that it was completely unacceptable that Dr. Roseff couldn't make time to talk to us sooner. I called and expressed my feelings, and I believe we got the appointment changed to five days later.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Kristi Vesh)
Kristi and all of the nursing staff were extremely caring and helpful. Kristi was the person who did my ultrasounds before the cycle began, but then unfortunately she was transferred to the Jupiter office just as our cycle began (IVFMD has many locations, and seem to think that developing a rapport with your patients or making them feel comfortable is important). After Kristi left, she was replaced by a nurse named Jenny. She was..nice, but not able to perform the ultrasound effectively. My left ovary is always hard to find, but during multiple ultrasounds, she searched for it for literally 30 minutes while she waited for her boss to arrive at the office. Her boss was able to find it immediately. I was late to work every single day as Jenny searched for my ovary. So - Kristi is great, but only if IVFMD allows her to see her patients.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
When you walk in the door, you will enter a cold, somewhat clean waiting room. Chantel is the receptionist, and when you speak to her as a human, she will try to do the same for you. She is so busy and most days will make you feel that you are not wanted there and should turn around and walk out. The nurses who will weigh you and take your blood are extremely nice and caring. Kristi is great. You will never see the doctor once you have paid for your cycle. Then, you will be told that you need to travel to Jupiter/Cooper City/Miami, or anywhere else, for most of your procedures such as polyp removal, retrieval, transfer, etc.
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
I believe that a cycle cost about $20,000 plus medications. However, we went through WinFertility after being made to feel by Chantel that that was the only way we could go. After leaving IVFMD and going elsewhere, I have learned that I can find cheaper medications elsewhere and that I need to be my own advocate.
Describe Scott Roseff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
N/A
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I was a number, and I was treated as such. My embryos dissolved, and the only explanation that I got was that it "was in my paperwork that that could happen". Dr. Roseff has a team of specialists that he will refer you to. I don't know if they give each other kickbacks. First, he referred me to a therapist that he recommended. After my cycle failed, Dr. Roseff recommended I see a nutritionist, Marta. She is expensive but nice. I weighed about 105 at the time, and was put on a severe diet on which I lost 8 pounds in three months. I spent hundreds of dollars on supplements which I suppose did work, because when I went to a new clinic, the doctor found that I did not have poor egg quality. He also found my husband's sperm to be perfect, when Dr. Roseff had found that he had poor morphology. The only good thing that resulted from this clinic is that he referred me to Acupuncture Associates. Drs. Schiff and Garcia changed my life and helped me through this horrible experience.
0
Doctor
Scott Roseff
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Boca Raton
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
0
NPS
0
Age 37
1 IVF
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Accountant
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr knew that my first IVF had failed, she [Dr. Maria Bustillo] did not take in consideration what went wrong, she treated as first time. I was not guided to select the best program, I chose a package that included medicine. At the time of the embryo transfer her cellphone rang and she answered it in the middle of the process. What professional does that. Once we were told the result was negative she indicated that the medicine that I chose was not adequate and that she did like to use it.
they [IVFMD S. FL Institute for Reproductive Med- Miami] need to guide better new patients regarding financial aids. not everyone has the money to these expensive treatments. Also, follow up after treatments. no one ever called me to ask if we wanted to do something else.... it was 20k one cycle including meds... I only saw the Dr Bustillo the first appointment, during the egg retrieval , embryo transfer and the appointment after the result was negative.
How was your experience with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Dr Bustillo was recommended as one of the best in her field. Despite the fact, Dr knew that my first IVF had failed, she did not take in consideration what went wrong, she treated as first time. I was not guided to select the best program, I chose a package that included medicine. At the time of the embryo transfer her cellphone rang and she answered it in the middle of the process. What professional does that. Once we were told the result was negative she indicated that the medicine that I chose was not adequate and that she did like to use it. The medicine that was included in the package that the clinic recommends. How I was supposed to know. I would not recommend Dr Bustillo for anything, it did not have delicacy when talking to us and it did not give any other alternative after the fact. Very disappointing of the clinic and the Doctor
What's one piece of advice would you give a prospective patient of Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
have more experts opinions, and do more research. about clinics, and especially doctors
During treatment, were you treated like a number or a human with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
I understand that Dr's do not have the need to do the ultrasounds or see the patient during the process. But I only saw the Dr Bustillo the first appointment, during the egg retrieval , embryo transfer and the appointment after the result was negative. No sympathy whatsoever, just other file in her cabinet. one more to her list.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
They were ok.. did their job. nothing more
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
they need to guide better new patients regarding financial aids. not everyone has the money to these expensive treatments. Also, follow up after treatments. no one ever called me to ask if we wanted to do something else.
Describe the costs associated with your care under Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine.
it was 20k one cycle including meds
Describe Maria Bustillo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
because I have uterus unicornis only one embryo can be transferred. I knew this since my first time.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Scheduled the wrong procedure
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
no comments
0
Doctor
Maria Bustillo
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2015 - 2016, Unsuccessful
NPS
3
NPS
4
Age 42 - 43
1 IUI
1 IVF
Unexplained
Latinx
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt she [Dr. Wood] was very optimistic when she suggested that at the age of 42 we should try: three attempts at timed intercourse with meds, one attempt at IUI and if no results, we try IVF. I think, we should have tried IVF from the start, since my AMH numbers were extremely low from the start. This would have saved us time and thousands of dollars...We had three attempts of timed intercourse with meds, one attempt at IUI and two attempts of IVF. The first attempt at IVF was canceled due to the medical staff not preparing me for retrieval on time (I ovulated) . On the second attempt at IVF, 4 ova were retrieved, two of which were fertilized and only one egg was transferred).
At the first attempt of IVF [at IVFMD] we spent $5,000 in injections and related meds...I asked when would they start to prepare me for retrieval since I was getting closer to my ovulation day. I was told to wait. I ovulated before retrieval. Cycle was canceled. That amount of money is A LOT for an error on their part. Afterwards, we were told"... that's biology for you". We were extremely disappointed with how this was handled.
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
I was referred to Dr. Wood from a friend who had a successful first try at IVF. From our first consultation, I felt she was very optimistic when she suggested that at the age of 42 we should try: three attempts at timed intercourse with meds, one attempt at IUI and if no results, we try IVF. I think, we should have tried IVF from the start, since my AMH numbers were extremely low from the start. This would have saved us time and thousands of dollars.
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Do your research before seeing any fertility doctor. When seeing Dr. Wood, ask many questions about how effective does her office staff communicate with patients. If something does not feel right, trust your gut and quickly get a second or even third opinion from another fertility doctor.
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Would have preferred to have had better communication with the nurses and the doctor. When a couple is paying thousands of dollars for treatment, you want to work with clinic staff members who can answer all your questions without feeling as if you are a "bother" (or a number).
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
We had three attempts of timed intercourse with meds, one attempt at IUI and two attempts of IVF. The first attempt at IVF was canceled due to the medical staff not preparing me for retrieval on time (I ovulated) . On the second attempt at IVF, 4 ova were retrieved, two of which were fertilized and only one egg was transferred).
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
At times, it felt that the nurses were overwhelmed treating so many patients. Most phone calls were returned at the end of the work day. If I asked for clarification, I would sometimes hear it in their voice how stressed out they were with my questions. In person, while at the clinic they did make the effort to answer my questions and give me support when needed.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The office provides flexibility of working hours. I was able to get the appointment times I needed to do tests and procedures before going to work. They offer many office locations. They have Saturday hours and open on Sunday as needed. The wait time is reasonable. Communication among nurses and staff can be better.
Describe your experience with your monitoring appointments at IVFMD South Florida Institute for Reproductive Medicine.
The hours for monitoring appointments were fine.
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
IVF package treatment $16,000. IVF Meds/injections both attempts approximately ~$5,000 (~$10,000).
Describe Ellen Wood's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
This did not apply to me, since only one egg was transferred of two that were fertilized.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
At the first attempt of IVF we spent $5,000 in injections and related meds. I took careful notes and followed all instructions well. I asked when would they start to prepare me for retrieval since I was getting closer to my ovulation day. I was told to wait. I ovulated before retrieval. Cycle was canceled. That amount of money is A LOT for an error on their part. Afterwards, we were told"... that's biology for you". We were extremely disappointed with how this was handled.
3
Doctor
Ellen Wood
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
4
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
NPS
0
NPS
0
Age 32
1 IVF
Poor Egg Quality
Unexplained
Income $0 - $49K
Operations
3rd of 5 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had nothing against her [Dr. Alford] being young but when we had setbacks she didn't really know what to do. It wasn't until we left and went on the national level to A Class level doctors we really understood how little she knew. After I prematurely ovulated, but didn't, she should have offered to extract the eggs anyways. She didn't tell us until it was too late. Instead she pushed us into another expensive cycle which ended in similar results-again from her inexperience. IVF seems pretty straight forward until it's not. Then you want your time, money, and hope in a doctor who knows what she's doing...
The office nurses [at IVFMD South Florida Institute for Reproductive Medicine - Naples] called in wrong doses for me to take on my voicemail. Because I wrote things down I knew it was wrong. When I called back in they said it was my mistake not theirs. The nurses were so incredibly rude and didn't like to be questioned. If they were sure of what they were doing they would be open to questions...
How was your experience with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
I had nothing against her being young but when we had setbacks she didn't really know what to do. It wasn't until we left and went on the national level to A Class level doctors we really understood how little she knew. After I prematurely ovulated, but didn't, she should have offered to extract the eggs anyways. She didn't tell us until it was too late. Instead she pushed us into another expensive cycle which ended in similar results-again from her inexperience. IVF seems pretty straight forward until it's not. Then you want your time, money, and hope in a doctor who knows what she's doing. It's not her.
What's one piece of advice would you give a prospective patient of Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Time is not something you can get back. If you have no choice, allow them to do your monitoring but go to a nationally top doctor at SDFC in San Diego, CCRM in Denver, or ORM in Oregon. IVFMD only looks good in numbers because of sheer volume not successes. Do your homework but don't go here. Trust me.
During treatment, were you treated like a number or a human with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
She was uneducated and her inexperience showed once our case went from normal to complicated. She just kept pushing us to move on and do another round of IVF.
Describe the protocols Connie Alford used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
They use a very straightforward protocol which seems nice at first but they just push you into another and another cycle, not changing the protocol enough to make a difference. If nothing else, you owe it to yourself to at least do a phone consult with national A Class docs to see what they would do. IVF is not all created equal. Doctors make a huge difference! It wasn't until we went to SDFC , our fifth doctor that we had succcess!
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
I'm having anxiety just remembering my experience with their staff! When I would catch a mistake or a mixup on one of the voicemails they left me, they said I must have been wrong because they are not. They are nice unless you probe or ask questions they may not like. Just another example of their immaturity.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
They are a true waste of money but even more precious, our years and time.
Describe the costs associated with your care under Connie Alford at IVFMD South Florida Institute for Reproductive Medicine.
We had to pay upfront all at once. In the documents we signed I specify remember reading that we waived our right to legal action. Honestly that should have been our first red flag.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Dr. Alford determined I had ovulated early. But I hadn't. In OVF world it is protocol to still do an egg retrieval to view the health of the eggs. I had to find out through a friend. When I asked her about it she said she made the determination not to offer it to me. She apologized quickly and then rushed us into another cycle. Another $25,000 for us would've been saved by her following protocol. Just an oops on her end. We were so trusting and she took advantage of that. The office nurses called in wrong doses for me to take on my voicemail. Because I wrote things down I knew it was wrong. When I called back in they said it was my mistake not theirs. The nurses were so incredibly rude and didn't like to be questioned. If they were sure of what they were doing they would be open to questions.
0
Doctor
Connie Alford
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 34
3 Fertility Medications
PCOS
Unexplained
European
Income $50K - $99K
Operations
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Joelle Taylor] tells you everything you want to hear but I got no results. She relies to heavily on the staff to provide info she requests and they are not helpful at all. I feel like a number and I am looking for a new clinic...Dr is great when you actually get to see her...Only saw the Dr on my consultation...3 clomid cycles with trigger injection
[IVFMD South Florida Institute for Reproductive Medicine] Can’t answer question, provide incorrect information, won’t return calls. They are only good at taking payment...wasted 3 clomid cycles due to their incompetence...Waste of money...I was in the room in a gown waiting for a scan for over 45 mins. The staff forgot to tell the nurse which room they put me in.
How was your experience with Joelle Taylor at IVFMD South Florida Institute for Reproductive Medicine?
The Dr tells you everything you want to hear but I got no results. She relies to heavily on the staff to provide info she requests and they are not helpful at all. I feel like a number and I am looking for a new clinic.
What's one piece of advice would you give a prospective patient of Joelle Taylor at IVFMD South Florida Institute for Reproductive Medicine?
Waste of money
During treatment, were you treated like a number or a human with Joelle Taylor at IVFMD South Florida Institute for Reproductive Medicine?
Dr is great when you actually get to see her. Staff is horrible. Will not return calls, ignores you, does not follow the information provided by the Dr. on my last appt I was in the room in a gown waiting for a scan for over 45 mins. The staff forgot to tell the nurse which room they put me in.
Describe the protocols Joelle Taylor used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
3 clomid cycles with trigger injection
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Summer)
They have too many patients and will ignore you
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Can’t answer question, provide incorrect information, won’t return calls. They are only good at taking payment. I basically wasted 3 clomid cycles due to their incompetence. Only saw the Dr on my consultation.
Describe the costs associated with your care under Joelle Taylor at IVFMD South Florida Institute for Reproductive Medicine.
I have spent thousands of dollars for only 3 failed clomid cycles
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Wish I could be Compensated for wasted time.
0
Doctor
Joelle Taylor
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
1 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Jupiter
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2017 - 2018, Successful
NPS
10
NPS
5
Age 41 - 42
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Latinx
Income $0 - $49K
Professor
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Successful
Dr. Kenneth is a very enthusiastic and passionate about his work he will always give me good advice like taking specific vitamins and he believes in Oriental medicine as well. He is a very open doctor but at the same time grounded...He was always very caring about me.
They [nurses at IVFMD South Florida Institute for Reproductive Medicine] really explain in details all instructions and they are always there for you when you need them...The weakness of the clinic is to actually get a hold of the nurses when you need them by phone. I found they would answer me right away through email so I stick to that form of communication. Among the good things are that the clinic has very nice atmosphere in the waiting area they offer water, tea, and coffee.
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Kenneth is a very enthusiastic and passionate about his work he will always give me good advice like taking specific vitamins and he believes in Oriental medicine as well. He is a very open doctor but at the same time grounded.
What's one piece of advice would you give a prospective patient of Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Believe in him
During treatment, were you treated like a number or a human with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
He was always very caring about me.
Describe the protocols Kenneth Gelman used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I don't recall.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
They really explain in details all instructions and they are always there for you when you need them.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The weakness of the clinic is to actually get a hold of the nurses when you need them by phone. I found they would answer me right away through email so I stick to that form of communication. Among the good things are that the clinic has very nice atmosphere in the waiting area they offer water, tea, and coffee.
Describe the costs associated with your care under Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine.
My insurance helped me. I want to say that this is for the COOPER CITY Clinic not NAPLES
10
Doctor
Kenneth Gelman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
4
NPS
2
Age 33
1 IVF
Male Factor
European
Income $50K - $99K
Accountant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There was a lot that was not explained [by Dr. Alford]. There were treatments available that were not explained before egg retrieval such as nutritional supplements and accupuncture. There was a lot not explained before hand...There was not enough explanation for each part of the process. She did not really evaluate my husband and myself until after the procedure failed...
Office staff [at IVFMD-S FL Inst - Naples] needed to be more organized and were extremely difficult to get in touch with. Nursing staff was wonderful and Jennifer was amazing...The clinic's office staff was atrocious. They were extremely disorganized and did not respond to emails or voicemails...
How was your experience with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
There was not enough explanation for each part of the process. She did not really evaluate my husband and myself until after the procedure failed.
What's one piece of advice would you give a prospective patient of Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Hope for the best but be extremely proactive.
During treatment, were you treated like a number or a human with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
There was a lot that was not explained. There were treatments available that were not explained before egg retrieval such as nutritional supplements and accupuncture. There was a lot not explained before hand.
Describe the protocols Connie Alford used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Not sure, but we had IVF with ICSI and expected to retrieve 13 eggs.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Jennifer)
Office staff needed to be more organized and were extremely difficult to get in touch with. Nursing staff was wonderful and Jennifer was amazing.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The clinic's office staff was atrocious. They were extremely disorganized and did not respond to emails or voicemails.
Describe the costs associated with your care under Connie Alford at IVFMD South Florida Institute for Reproductive Medicine.
$11,664
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Lack of communication.
4
Doctor
Connie Alford
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Unsuccessful
NPS
0
NPS
0
Age 42 - 43
Donor Eggs
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He is more like a salesman. Tries to get you to take expensive vitamins and do acupuncture. Became unresponsive and angry when I told him I was unhappy.
My test results were lost numerous times. My calls were not returned in a timely manner. My emails often went unanswered... My cycle was postponed several times because staff was overwhelmed by their workload.
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
He is more like a salesman. Tries to get you to take expensive vitamins and do acupuncture. Became unresponsive and angry when I told him I was unhappy
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Go to another doctor
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
My test results were lost numerous times. My calls were not returned in a timely manner. My emails often went unanswered.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Lupron, estradiol tabs twice daily, estrogen patches, PIO shots daily
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
When I was called and notified my pregnancy was failing I started to cry and the nurse promptly hung up.
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
30k
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
My cycle was postponed several times because staff was overwhelmed by their workload
0
Doctor
Scott Roseff
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Compassion
2 of 5
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Boca Raton
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
5
Age 37
Male Factor
Latinx
Income $100K - $199K
Doctor
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Ellen Wood] is a very good clinician and is very knowledgeable. She made me feel comfortable and explained every procedure as she performed it. I just feel she could have had a better bed side matter in the sense of being compassionate vs strictly clinical in explaining and discussing our lab findings. We left feeling sad and hopeless...We just had blood work, an HSG, and a semen analysis. My husband was referred to a urologist and our next visit is in 3 months with Dr. Wood
The check in and check out processes are very straightforward and it's easy to make an appointment [at IVFMD South Florida]. I feel the clinic is well ran and efficient. They do a good job at explaining what is covered by insurance and what is not...We just had blood work, an HSG, and a semen analysis. My husband was referred to a urologist and our next visit is in 3 months with Dr. Wood...The nursing staff were very compassionate and understanding and made me feel comfortable
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Wood is a very good clinician and is very knowledgeable. She made me feel comfortable and explained every procedure as she performed it. I just feel she could have had a better bed side matter in the sense of being compassionate vs strictly clinical in explaining and discussing our lab findings. We left feeling sad and hopeless
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Understand that even though this is new to you, the doctor sees many patients a day with the same issue, so compassion may be lacking as information is presented in a very clinical matter of fact manner vs in a compassionate way
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
I felt we were treated as a human bc the doctor showed compassion at times, but overall I do feel the doctor could have better bed side manner and remembered the human aspect vs being 100% clinical when giving us our test results.
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
We just had blood work, an HSG, and a semen analysis. My husband was referred to a urologist and our next visit is in 3 months with Dr. Wood
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
The nursing staff were very compassionate and understanding and made me feel comfortable
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The check in and check out processes are very straightforward and it's easy to make an appointment. I feel the clinic is well ran and efficient. They do a good job at explaining what is covered by insurance and what is not
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
We had to pay our specialist copay at each visit. My HSG was covered by our insurance and my husband paid out of pocket for his semen analysis.
5
Doctor
Ellen Wood
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
4 of 5
5
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unsuccessful
NPS
2
NPS
2
Age 30 - 36
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I never saw the doctor [Dr. Alford] except at the beginning. Notes were written on my account that were inaccurate. They just kept upping my meds. She never spoke to me about my treatment plan and there was constant confusion. They never charged the correct amount. ... She told me to only try two IUI's after that move into IVF because IUI'S would become ineffective. Since I was on so many meds during the IUI. I took time off before the IVF
[At IVFMD South Florida Institute for Reproductive Medicine] No communication, billing was always incorrect. The desk staff was always busy and did not have time for questions. There strengths were the lady who took my vitals was always so polite and kind. They did not answer questions in person or through email. ... Was told 400 for an IUI. cost over 2000 will all the medical tests. Those were not included in initial price
How was your experience with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
I never saw the doctor except at the beginning. Notes were written on my account that were inaccurate. They just kept upping my meds. She never spoke to me about my treatment plan and there was constant confusion. They never charged the correct amount.
What's one piece of advice would you give a prospective patient of Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Don't expect to see her
During treatment, were you treated like a number or a human with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
I never saw her on my visits. There were constantly different nurses. Just kept upping my meds.
Describe the protocols Connie Alford used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
She told me to only try two IUI's after that move into IVF because IUI'S would become ineffective. Since I was on so many meds during the IUI. I took time off before the IVF.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Danielle and Katie)
Katie was excellent. You can tell she is compassionate about her patients and job.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
No communication, billing was always incorrect. The desk staff was always busy and did not have time for questions. There strengths were the lady who took my vitals was always so polite and kind. They did not answer questions in person or through email.
Describe the costs associated with your care under Connie Alford at IVFMD South Florida Institute for Reproductive Medicine.
Was told 400 for an IUI. cost over 2000 will all the medical tests. Those were not included in initial price
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Extra tests were ordered and didn't need to be done. Once my insurance got denied they billed me all at once. Very disorganized
2
Doctor
Connie Alford
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
2
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
1
Age 33
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Alford is very thorough, warm, and respectful. She provides tons of information in a clear way and sets expectations reasonably. I felt that all of my meetings with her were helpful and clear. Her staff, however, I had very poor experiences with [at IVFMD South Florida Institute for Reproductive Medicine] ... No one, not Dr. Alford nor the nurses at IVFMD Naples, is going to be your case manager.
IVFMD is a very corporate structure, but without a lot of transparency. The front desk staff (financial advocates) were absolutely horrendous. I was hung up on twice. They made no effort to escalate my concerns above their front desk when I felt that billing and care coordination was not being handled appropriately. They had terrible attitudes and were extremely rude.
How was your experience with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Alford is very thorough, warm, and respectful. She provides tons of information in a clear way and sets expectations reasonably. I felt that all of my meetings with her were helpful and clear. Her staff, however, I had very poor experiences with
What's one piece of advice would you give a prospective patient of Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
No one, not Dr. Alford nor the nurses at IVFMD Naples, is going to be your case manager. You must be prepared to be your own advocate and further your treatment plan
During treatment, were you treated like a number or a human with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Alford is very warm and caring
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine.
I felt that a lot of things in my care were missed, a lot of balls dropped. Things were not coordinated in a timely manner. I truly felt that the nursing staff did not care about me.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
IVFMD is a very corporate structure, but without a lot of transparency. The front desk staff (financial advocates) were absolutely horrendous. I was hung up on twice. They made no effort to escalate my concerns above their front desk when I felt that billing and care coordination was not being handled appropriately. They had terrible attitudes and were extremely rude.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Connie Alford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
1
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2020, Unknown Success
NPS
6
NPS
6
Age 36 - 39
1 IUI
4 IVF
4 Egg Freezing
4 Embryo Freezing
Poor Egg Quality
Unexplained
East Asian
Income $50K - $99K
2nd of 2 Docs
5 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
He [Dr Kenneth Gelman] listens. That’s his biggest strength...He heard and listened to everything I had to say. Appreciate him letting me try the different things I had researched about...However, after many failed cycles, I am disappointed that we kept doing the same things again and again. There was not much of a drastic change in treatments.
They [staff at IVFMD South Florida Institute for Reproductive Medicine] are very patient and kind...Short wait time. Very organized...failed to call with results of how many embryos made it to day 5. It was nerve racking wait to get in touch with someone the next day...on the expensive side and we have spent more than $80,000 through this process with nothing to show...I still have hope since we were recommended to start on donor eggs.
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
He listens. That’s his biggest strength. However, after many failed cycles, I am disappointed that we kept doing the same things again and again. There was not much of a drastic change in treatments.
During treatment, were you treated like a number or a human with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
He heard and listened to everything I had to say. Appreciate him letting me try the different things I had researched about.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Very prompt in responses.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Short wait time. Very organized. Could just have better results. Hopefully we will get there someday. I still have hope since we were recommended to start on donor eggs. However, be prepared and ready to ask questions. They are very patient and kind.
Describe the costs associated with your care under Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine.
It was on the expensive side and we have spent more than $80,000 through this process with nothing to show for it :(
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
They failed to call with results of how many embryos made it to day 5. It was nerve racking wait to get in touch with someone the next day.
6
Doctor
Kenneth Gelman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
6
Age 37 - 38
2 IVF
Recurrent Pregnancy Loss
Unexplained
East Asian
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr. Gelman] is experienced and did provide the information and wealth of knowledge needed. Will it work? Too early to know. We will know when we have gone through the frozen embryo transfer or fresh transfer with him.... [IVF MD S. Fl Inst for Repro Med] Need more compassionate one on one care. It is not bad, but sometimes the wait times can be long! That can be improved. Also, the financial department can get better.
[IVF MD S. Fl Inst for Repro Med] Need more compassionate one on one care. It is not bad, but sometimes the wait times can be long! That can be improved. Also, the financial department can get better. They are not very responsive and don’t treat you as humans....they can have a more compassionate approach. But the best thing is that we can email them and hear back from them almost immediately.
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
He is experienced and did provide the information and wealth of knowledge needed. Will it work? Too early to know. We will know when we have gone through the frozen embryo transfer or fresh transfer with him.
What's one piece of advice would you give a prospective patient of Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Ask all the questions
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
The organization can be better. But definitely heard back via email almost immediately if I asked a question.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Need more compassionate one on one care. It is not bad, but sometimes the wait times can be long! That can be improved. Also, the financial department can get better. They are not very responsive and don’t treat you as humans.
Describe your experience with your monitoring appointments at IVFMD South Florida Institute for Reproductive Medicine.
It did feel like a cattle call.
Describe the costs associated with your care under Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine.
Around $13000 for a fresh IVF cycle.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
As I mentioned before, they can have a more compassionate approach. But the best thing is that we can email them and hear back from them almost immediately.
7
Doctor
Kenneth Gelman
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5