IVFMD South Florida Institute for Reproductive Medicine

13 doctors work here

Rated 8.9
Strongly recommend: 82%Neutral: 6%Don't recommend: 12%8.9
82% strongly recommend
217 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,907
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
8.5
Average Doctor Score
Jenna McCarthy
IVFMD South Florida Institute for Reproductive Medicine
93% strongly recommend
11 Reviews
Rated 9.8
Strongly recommend: 93%Neutral: 7%9.8
Kimberly Thompson
IVFMD South Florida Institute for Reproductive Medicine
89% strongly recommend
13 Reviews
Rated 9.6
Strongly recommend: 89%Neutral: 11%9.6
Scott Roseff
IVFMD South Florida Institute for Reproductive Medicine
94% strongly recommend
72 Reviews
Rated 9.5
Strongly recommend: 94%Neutral: 2%Don't recommend: 4%9.5
Kenneth Gelman
IVFMD South Florida Institute for Reproductive Medicine
82% strongly recommend
30 Reviews
Rated 9.5
Strongly recommend: 82%Neutral: 13%Don't recommend: 4%9.5
Katherine Palmerola
IVFMD South Florida Institute for Reproductive Medicine
71% strongly recommend
2 Reviews
Rated 9.4
Strongly recommend: 71%Neutral: 29%9.4
Juergen Eisermann
IVFMD South Florida Institute for Reproductive Medicine
81% strongly recommend
28 Reviews
Rated 9.2
Strongly recommend: 81%Neutral: 6%Don't recommend: 13%9.2
Ellen Wood
IVFMD South Florida Institute for Reproductive Medicine
84% strongly recommend
16 Reviews
Rated 9.1
Strongly recommend: 84%Neutral: 6%Don't recommend: 10%9.1
Joelle Taylor
IVFMD South Florida Institute for Reproductive Medicine
79% strongly recommend
20 Reviews
Rated 8.9
Strongly recommend: 79%Neutral: 15%Don't recommend: 6%8.9
Maria Bustillo
IVFMD South Florida Institute for Reproductive Medicine
89% strongly recommend
9 Reviews
Rated 8.5
Strongly recommend: 89%Don't recommend: 11%8.5
Enrique Soto
IVFMD South Florida Institute for Reproductive Medicine
40% strongly recommend
6 Reviews
Rated 7.4
Strongly recommend: 40%Neutral: 41%Don't recommend: 19%7.4
Connie Alford
IVFMD South Florida Institute for Reproductive Medicine
66% strongly recommend
18 Reviews
Rated 7.3
Strongly recommend: 66%Neutral: 7%Don't recommend: 28%7.3
Sabrina Gerkowicz
IVFMD South Florida Institute for Reproductive Medicine
71% strongly recommend
4 Reviews
Rated 7.1
Strongly recommend: 71%Don't recommend: 29%7.1
Jessica Bauer
IVFMD South Florida Institute for Reproductive Medicine
0% strongly recommend
1 Review
Rated 5
Don't recommend: 100%5
Show 9 more

This clinic has 6 offices

Boca Raton
9960 Central Park Blvd
Boca Raton, FL 33428
561-549-9010
Cooper City
9900 Stirling Rd
Hollywood, FL 33024
954-433-7060
Jupiter
345 Jupiter Lakes Blvd, Suite 102
Jupiter, FL 33458
561-972-6900
Miami
15955 SW 96th St
Miami, FL 33196
(786) 517-5270
Naples
1284 Creekside Street
Naples, FL 34108
239-687-5600
Viera
8059 Spyglass Hill Rd
Viera, FL 32940
321-752-0111
Show 4 more

13 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
8
7
Age 38 - 39
1 IVF
Diminished Ovarian Reserve
Endometriosis
Unexplained
European
Latinx
Income $50K - $99K
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
Her [Dr. Ellen Wood's] strengths: completely straight shooter, explains everything as many times as you need to understand, answers all the questions you bring to her, will take the time to speak with you the phone or answer your emails if you want to deal with her directly and aren't satisfied with a nurse or coordinator. Her weaknesses: She could be a little warmer, but her competence and communication is more important to me and outweighs that.
[IVFMD's] Strengths: they have multiple offices so if you travel you can have make your appointments for blood-work and ultrasounds in a clinic that is the most convenient even if your doctor is out of another clinic. They have an on-call after hours phone line that is responsive, the staff is always kind and professional in their attitudes even if you are upset with them or about something. Weaknesses: Sometimes one hand doesn't know what the other is doing. I've had a couple incidents where appointments for tests were made in a way that made it difficult for me as someone who travels to them, when those appointments could have been consolidated. Once I was told I could come up for 2 tests and when I got there they told me they never do those tests on the same day.
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Her strengths: completely straight shooter, explains everything as many times as you need to understand, answers all the questions you bring to her, will take the time to speak with you the phone or answer your emails if you want to deal with her directly and aren't satisfied with a nurse or coordinator. Her weaknesses: She could be a little warmer, but her competence and communication is more important to me and outweighs that.
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Write down all of your questions, ask her to slow down and explain something if you don't understand, she will do it. With her and any doctor and staff, pay attention to the details of your treatment. These clinics are busy and things can be missed. I have been the one to follow-up on a lot of the aspects of my treatment. For example: if the doctor mentions a test I should have, I cannot assume that the appointment for that test has been scheduled. Also, I travel for treatments from hours away so I have to make sure that we consolidate tests in as few appointments as possible. They will not remember to do that for you every time and as a new patient it can be frustrating because you don't know what to expect. In subsequent cycles, you should have a better idea of what is involved and make sure that you are paying attention to your treatment and staying on top of everything.
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Wood is very blunt and and not particularly delicate but that's ok with me, although if I could have a slightly warmer bedside manner it would be nice. However, it's good to have a straight shooter and not be given false expectations. She seems very competent and has always taken the time to answer all of my questions, which I tend to have a lot of. In that way, she makes me feel human. Now, the clinic is very very busy and that has sometimes made me feel like a number. More than a few times I felt like my coordinator couldn't get back to me when I leave voicemails or emails and that makes me feel like a number. I should say though, that when she does get back to me, she's has more of the bedside manner that Dr. Wood maybe lacks although I don't think her information is always totally accurate and thats when I realize I prefer competence to bedside manner. I had one failed cycle last year, a cancelled cycle last month and am in the middle of a new cycle now. I was told my cycle was cancelled over a voicemail on a Sunday evening and I didn't think that was good. The news is too big and upsetting to get without at least a conversation with my coordinator. I have let them know that I was upset about that and they seem to understand, I think the had to do with my determining appointment being over the weekend (which I think they should have made for the next day, a Monday, for that very reason). I think overall, I find that I have to assert myself a lot to make sure I get the attention I need to feel human. I haven't been to another clinic, I imagine you always have to be your own advocate in that way but of course, I don't know.
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
My first treatment protocol was with follistim and menapur to stimulate ovulation. I did not produce lot of eggs and they even almost cancelled my treatment the first cycle but we ended up with 6 eggs from 4 follicles, 4 fertilized and 2 embryos made it to day 5 for transfer. We were more aggressive in the 2nd cycle and used a different protocol to try to get more eggs. We switched to Low Dose Ovidrel and Gonal -f. Dr. Wood explained that different meds could better my cycle or make the outcome worse and everyone responds differently. Unfortunately I was unresponsive and she wonder's if my Gonal-f was compromised somehow (it has to stay at a certain temperature or can be rendered ineffective.) There's no way knowing though. That cycle was cancelled. It is one month later and we are trying again with the same medicines as my first protocol, Menapur and Follistim but she has doubled the doses. Instead of injections only in the morning, I do them in the morning as well as the evening. Hopefully, since I at least responded to those medications before, the bigger dosages will help me produce more eggs.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Yvonne Martinez)
I've been frustrated with my coordinator. At times I felt she was annoyed with me and all of my questions. I actually ended letting her know I felt that way and she assured me it wasn't the case. She's made a couple mistakes that have upset me. The nurses have all been helpful and compassionate. I should say that Yvonne is also compassionate and I liker her as a person but I feel like I really have to stay on top of her and double check information she gives me. It can be difficult to reach her.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Strengths: they have multiple offices so if you travel you can have make your appointments for blood-work and ultrasounds in a clinic that is the most convenient even if your doctor is out of another clinic. They have an on-call after hours phone line that is responsive, the staff is always kind and professional in their attitudes even if you are upset with them or about something. Weaknesses: Sometimes one hand doesn't know what the other is doing. I've had a couple incidents where appointments for tests were made in a way that made it difficult for me as someone who travels to them, when those appointments could have been consolidated. Once I was told I could come up for 2 tests and when I got there they told me they never do those tests on the same day. They ended up making an exception but that information hadn't been communicated to me so that I cold plan for it. There has also been a mistake made with my husband's sperm back up. I actually can't remember exactly but I remember hi being very upset, I think they misplaced paperwork. Also, for day of transfer my husband had to wait a very long time for someone to come and retrieve his sample and he was really worried that it might be damaged from the wait time.
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
I don't know specifics, I think I block them out. But everything is very expensive. I do remember thinking on multiple occasions that for the money I am spending I want better communication.
Describe Ellen Wood's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
She recommended that we transfer my only 2 embryos as they were untested and I am of "advanced maternal age"
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
The biggest issues for me have been not calling me with results or answers to my calls or emails, being told to cancel a cycle over voicemail with no one to discuss it with until I insisted, appointments have been mucked up in the past, paperwork on my husband's sperm storage has been mishandled or misplaced (I don't recall specifically) my coordinator has forgotten (I think) to call in a script although she says she did and they just didn't;t receive it. And she also called in the incorrect script for a bundle quote with WINfertility and they cannot change a quote by removing one item, we ended up figuring it out but it was stressful and upsetting and she has given me information that has conflicted with what the doctor has told me as well has with what WINfertility has told me. I'm starting to get upset re-remembering all of this, AHH!
8
Doctor
Ellen Wood
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
1
7
Age 37
4 IUI
Unexplained
Latinx
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
he [Dr. Soto] never ask any of the personal questions that other fertility drs take the time to ask. We totally felt rushed through...the dr failed to review and follow with bloodwork for my TSH, resulted in being over medicated and no one ordered any test until I requested after my 2nd IUI cycle...He didn’t change my protocol even though I asked the nurse since first cycle didn’t work....
Nurse Jessica [at IVFMD Miami] was kind in general, replies to your emails in a timely manner with some exemption that it took a week; also felt she was in a rush and sometimes felt bothered for me asking questions, 2nd IUI I asked for a change in medication or days administered to ask my dr, she advised to maintain same protocol. Once again be your own advocate....
How was your experience with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Soto was a kind and polite doctor. We’ve been on the Infertility route for 7+ years so I’ve learned on the subject throughout the years. I’m very familiar with procedures, medication and options. He explained what treatment will be done in the near future. But he doesn’t ask many questions of you or your partner medical history. He rushed through a bit of our medical history, gave me a prescription for thyroid medication and went on to ultrasound where he found my fibroids;I totally forgot to mentioned and was never ask if had any type of polyps or fibroids, he never ask any of the personal questions that other fertility drs take the time to ask. We totally felt rushed through. Our initial consultation only last 15 minutes. I was shocked. Then my 2nd and last time I saw him was my follow up after all testing. Same impression quick visit and him surprised I could understand everything easily. He thought within a matter of 2 IUI I will be pregnant not the case. He failed to follow up my thyroid medication during my IUI cycles and I was over medicated, my TSH Levels were nonexistent when I requested being checked again for them to lower my medication. I won’t be going back to this dr again. Only reason I stayed there because insurance paid for bloodwork and initial visit. I learned I rather paid all out of pocket.
What's one piece of advice would you give a prospective patient of Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Have a list of questions, don’t expect him asking a lot of detail questions. Make sure to ask what baseline blood tests will they be do doing. Don’t asume like I did with my thyroid medication. As much as you can ASK Questions.
During treatment, were you treated like a number or a human with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
I was kindly treated while under their care, but feel the appointment were rush through.
Describe the protocols Enrique Soto used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
On our 1st IUI cycle we used Letrozole 5mg CD3-7 and Trigger shot Ovidrel 250. 2nd IUI Letrozole 5mg CD3-7 and Trigger shot Ovidrel 250. He didn’t change my protocol even though I asked the nurse since first cycle didn’t work.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Jessica)
Nurse Jessica was kind in general, replies to your emails in a timely manner with some exemption that it took a week; also felt she was in a rush and sometimes felt bothered for me asking questions, 2nd IUI I asked for a change in medication or days administered to ask my dr, she advised to maintain same protocol. Once again be your own advocate.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Overall front desk department is good, everyone is very polite and attentive too. Only thing when making your initial appointment make sure to ask if your dr is going on vacation. When I called they booked my appointment never mentioned that after my initial consultation my dr was leaving for a whole month and half. They wanted me to wait 2 whole months to start testing and then my treatments. Anybody who has been on this road waiting is the least you want. All my initial testing were done by another dr in the meantime he came back from vacation.
Describe the costs associated with your care under Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine.
CD3 pelvic ultrasound- $216.00 CD3 blood work- $299.00 (includes estradiol, fsh, lh and bhcg) Baseline ultrasound $186.00 IUI's- $409.00 each (office does 2 IUI's per cycle) includes sperm preparation and insemination. If using a frozen vial, an additional fee of $125.00 for thawing will be charged Progesterone blood test- $99.00 BHCG pregnancy test- $84.00
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to order appropriate test
  • Failed to consider drug intolerance
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
the dr failed to review and follow with bloodwork for my TSH, resulted in being over medicated and no one ordered any test until I requested after my 2nd IUI cycle.
1
Doctor
Enrique Soto
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unsuccessful
8
8
Age 31
2 IVF
Male Factor
Other
European
Income $100K - $199K
Doctor
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
She [Dr Thompson] spent a lot of time with us during the initial consultation, like well over an hour. She only called me when necessary during the cycle. She was incredibly personable and very realistic while maintaining positivity....She spent a lot of time with us during the initial consultation, like well over an hour. She only called me when necessary during the cycle. She was incredibly personable and very realistic while maintaining positivity.
I felt that instructions [from the staff at IVFMD] regarding abstinence were very confusing on my evening voicemails. This almost messed up our cycle as we needed 3-4 abstinence for male factor infertility. Also, my very first monitoring was never scheduled. I was suspicious when I didn't receive an appointment confirmation email and I called to confirm. I really needed 7 am appointments for my work schedule and was very disappointed that my appointments had not been set....Could use an update to décor: looks like they haven't invested in their practice since the 80s-90s. I was typically through monitoring appointments in less than an hour to return to work as I was doing this cycle locally.
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
She spent a lot of time with us during the initial consultation, like well over an hour. She only called me when necessary during the cycle. She was incredibly personable and very realistic while maintaining positivity.
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Expect that she will perform your procedures and this is the only time you might interact with her.
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
I did not see my doctor during any monitoring appointments, only technicians. I did not receive phone calls from nurses with instructions; I had to call into a voicemail by end of business day. I did see the same few nurses during monitoring.
Describe the protocols Kimberly Thompson used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
antagonist protocol (?): Follistim, Menopur, Ganirelix.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Sasha)
This clinic also worked with many international, Spanish-speaking patients. So sometimes I didn't feel like my instructions were clear, especially in regards to abstinence. It's easier when you get to speak to the nurses in real time, not listening to voicemail instructions. Dr. Thompson's main coordinator, Sasha, was fabulous. I did not see her for every monitoring appointment, but she was very informative (sizes, numbers follicles, estimating meds, etc).
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Could use an update to décor: looks like they haven't invested in their practice since the 80s-90s. I was typically through monitoring appointments in less than an hour to return to work as I was doing this cycle locally.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
Cycle paid in full before monitoring was ~$10500, ICSI was included. Egg retrieval was in their own on-site surgery center so no anesthesia or facility fee. They also offered several third-party payment plans. Meds were partially covered by my insurance, and they also offered to order and sell meds privately.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I felt that instructions regarding abstinence were very confusing on my evening voicemails. This almost messed up our cycle as we needed 3-4 abstinence for male factor infertility. Also, my very first monitoring was never scheduled. I was suspicious when I didn't receive an appointment confirmation email and I called to confirm. I really needed 7 am appointments for my work schedule and was very disappointed that my appointments had not been set.
8
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Unsuccessful
9
8
Age 40 - 42
6 IUI
2 IVF
Donor Sperm
Unexplained
European
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
After the first IVF she [Dr. Kimberly Thompson] told me to trust her, and try it again. Telling me that she would tell me when to stop too, but not yet, so we tried another round, which also didn't work. At that time she told me to stop. It was exactly what I needed, honest professional opinion. She is very kind and caring, she typically runs an hour late, you see her for some appointments (IVF retrieval and transfer, the first ultrasound, surgery) but not the routine appointment (ultrasound, IUI).
IUI - $300 IVF - $11000. The clinic [IVFMD] was a business. You saw a doctor when you had an appointment with the doctor and at non-routine appointments; otherwise, unless it is a weekend, you see one of the nurses. By the same token, it is streamlined, they give you instructions, typically in writing, for everything, everyone can answer your questions, it is easy to be a patient. The only problems I ever had were with the billing department.
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
She was very easy to work with, she answered all my questions, told me when she wanted to change plans. After the first IVF she told me to trust her, and try it again. Telling me that she would tell me when to stop too, but not yet, so we tried another round, which also didn't work. At that time she told me to stop. It was exactly what I needed, honest professional opinion. She is very kind and caring, she typically runs an hour late, you see her for some appointments (IVF retrieval and transfer, the first ultrasound, surgery) but not the routine appointment (ultrasound, IUI).
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Ask her anything you have questions about, she is willing to talk to you for as long as you need.
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
My doctor knew who I was, always said hi in the hallway when she saw me (but more often than not, I wasn't there to see her, I was there to see a nurse). She made a point to call me after a bad cycle outcome, and had her nurse follow up with me until I called back to confirm I was ok, had no questions, and didn't need anything from them at the time.
Describe the protocols Kimberly Thompson used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
na
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Sasha)
Dr. T's primary nurse is Sasha, who is amazing! She was at most of my appointments, she returned calls quickly and answered all my questions, and was always supportive and caring. The other nurses I saw over time were all professional, although I probably saw them all once or twice so didn't know them well. My adoption coordinator, Yoselyn, was also great. Again, answered all my questions, left informative voicemails, returned emails quickly.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The clinic was a business. You saw a doctor when you had an appointment with the doctor and at non-routine appointments; otherwise, unless it is a weekend, you see one of the nurses. By the same token, it is streamlined, they give you instructions, typically in writing, for everything, everyone can answer your questions, it is easy to be a patient. The only problems I ever had were with the billing department.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
IUI - $300 IVF - $11000
9
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unknown Success
7
7
Age 34
2 IVF
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
I liked her [Dr. Thompson] as a Dr., a little cheese, but there on explaining Medically what was going on or would happen during procedures. It was mostly the Nurses i saw unless it was for a consultation or IVF treatment day.... [Eset Approach] They allow for multiple. so we did 2 embryos.... i was on Birth control for the month prior. and i took Folistim150 and Mentor 150 and another med can't remember name. originally planned for 11 days but need an additional 3 days of meds to stimulate the growth of follicles to maturity.
Lets start with you scan a card like you would when you go to the gym to check in. No "hi, it good to see you..." nothing scan and take a seat and wait. I really had to stay on top of everything. and ask for more info. it was a as if i had done it many times and i should already know the schedule.... They [IVFMD S. FL Inst] have been around in Miami for a while and have a good reputation. Treatment gets pricy quick... and you just need to stay on them about what is next. they will not just call to see if you are coming in for a test
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
I liked her as a Dr., a little cheese, but there on explaining Medically what was going on or would happen during procedures. It was mostly the Nurses i saw unless it was for a consultation or IVF treatment day.
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Just make sure you ask what every step is and what day of your cycle that needed to be done. especially when you are first getting started and getting initial test done, or you could be set back. Timing is everything, every test is done based on your cycle. When all else fails, call on Cycle Day 1 and ask to speak to your nurse and get info about what to do that month.
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Lets start with you scan a card like you would when you go to the gym to check in. No "hi, it good to see you..." nothing scan and take a seat and wait. I really had to stay on top of everything. and ask for more info. it was a as if i had done it many times and i should already know the schedule.
Describe the protocols Kimberly Thompson used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I did 3 rounds of Clomid - The first round i took one pill a day for 7 days, the second and third round i took have a pill a day for 7 days(i think)... yes less meds, even though it didn't work the first time. Why, well i produced 6 Folicals the first round and is it had worked we could have had a large multiple pregnancy. so the next 2 rounds i still produced 3 follicles each time, plenty for us. After the 3rd not working the next option was IVF. I was told that is if doesn't work in the first few rounds it probably will not work. IVF- can't remember my exact protocal, but i was on Birth control for the month prior. and i took Folistim150 and Mentor 150 and another med can't remember name. originally planned for 11 days but need an additional 3 days of meds to stimulate the growth of follicles to maturity.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Sasha)
She was nice and returned phone calls in a timely manner
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
They have been around in Miami for a while and have a good reputation. Treatment gets pricy quick... and you just need to stay on them about what is next. they will not just call to see if you are coming in for a test unless you have made an appointment. event if you don't realize your missing that test from your file.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
total care- test leading up to, treatments, IVF, not including meds (meds all from outside vendors) i lost count but probably in the range of 33-38K
Describe Kimberly Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
They allow for multiple. so we did 2 embryos.
7
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Consult
8
8
Age 28
3 Fertility Medications
Tubal Blockage
Black or African-American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Enrique Soto] has patience and understands that the process we are going through can be emotional. He does not hold back but has empathy. He speaks with no judgement also. Dr. Soto did not rush during the consultation and answered all questions we had although it was few because he went through everything diligently... He explained IVF procedure is our only option due to tubal blockage. He information that he would start me on birth control and procedure with that.
The verbal communication by phone is poor [at IVFMD- S. FL- Miami]. Everything is done by email. The nurse Jennifer is good and gets back to patients in a timely manner. The staff i do not like. They show no compassion. They take forever and speak amongst themselves in front of patients.... The nurse Jennifer was knowledgeable and answered emails fast. I didn’t like if you called you aren’t able to get in touch with anyone and you have to leave a message for everything. The best form of communication is email only
How was your experience with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
He has patience and understands that the process we are going through can be emotional. He does not hold back but has empathy. He speaks with no judgement also. Dr. Soto did not rush during the consultation and answered all questions we had although it was few because he went through everything diligently
What's one piece of advice would you give a prospective patient of Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Have patiences with the staff.
During treatment, were you treated like a number or a human with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
He was sincere, answering all questesions we had. He also provided more information and made clear all his recommendations. He did not rush through the consultation. He was also going at our pace.
Describe the protocols Enrique Soto used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
He explained IVF procedure is our only option due to tubal blockage. He information that he would start me on birth control and procedure with that.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Jennifer F)
The nurse Jennifer was knowledgeable and answered emails fast. I didn’t like if you called you aren’t able to get in touch with anyone and you have to leave a message for everything. The best form of communication is email only.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The verbal communication by phone is poor. Everything is done by email. The nurse Jennifer is good and gets back to patients in a timely manner. The staff i do not like. They show no compassion. They take forever and speak amongst themselves in front of patients.
Describe the costs associated with your care under Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine.
I had a deductible plan the cost was average. Self pay was less than my insurance deductible
8
Doctor
Enrique Soto
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
8
8
Age 32
1 IVF
Surrogacy
Diminished Ovarian Reserve
Tubal Blockage
Other
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Gelman was always very nice. He would e-mail me back with information regarding my test results and was always there if I needed to ask a question...He was very thorough with his explanations. I was given a hystersonogram to check to see if my tubes were blocked but we were never trying to get pregnant we were always going to use a gestational carrier. I thought that was unnecessary for us to have had since I was never going to be carrying the child or trying to get pregnant myself.
There are several locations [of IVFMD South Florida Institute for Reproductive Medicine] that you can be seen so if one doctor is out you can see another dr. This is reassuring since you know that you can always be seen by someone. Appointments were always fairly easy to get as well...They [nurses] were informative when they did the scans and super nice when I had to have my blood drawn.
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
He was always very clear on what we should expect and what the entire process would be like. He was very thorough with his explanations. I was given a hystersonogram to check to see if my tubes were blocked but we were never trying to get pregnant we were always going to use a gestational carrier. I thought that was unnecessary for us to have had since I was never going to be carrying the child or trying to get pregnant myself.
What's one piece of advice would you give a prospective patient of Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Gelman is always open and honest with any questions you bring to the table. When you go to see him bring every question you have and he will make sure that each question is answered.
During treatment, were you treated like a number or a human with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Gelman was always very nice. He would e-mail me back with information regarding my test results and was always there if I needed to ask a question.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
They were informative when they did the scans and super nice when I had to have my blood drawn.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
There are several locations that you can be seen so if one doctor is out you can see another dr. This is reassuring since you know that you can always be seen by someone. Appointments were always fairly easy to get as well.
Describe the costs associated with your care under Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine.
We just did preliminary testing with Dr. G. I think we did get the price sheet and with PGS testing and 2 cycles of retrievals was going to be around $22k.
Describe Kenneth Gelman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
We were wanting 1 baby and we were going to do PGS testing since we were using a gestational carrier. Dr. G stated that he thought we should transfer 2 PGS tested embryos.
8
Doctor
Kenneth Gelman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
9
8
Age 40 - 41
2 IUI
3 Embryo Freezing
Unexplained
European
Income $500K+
Business Executive
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Wood] Provides options and the success rates associated with each procedure. Comes up with a plan tailored to your specific needs. Does thorough testing before treatment. Responds quickly to calls or emails. Highly recommended...Short Agonist protocol 300iu gonal f and 75 iu menopur Triggered with Lupron Retrieved 20 & 25..
Strengths [of IVFMD S. Florida] Knowledgeable staff (experienced Doctors) Open early/ convenient hours Very caring and friendly staff Helpful financial staff Weakness: Long wait times Egg retrieval not scheduled every month...Very friendly staff. However the office is very busy so usually they are running behind schedule..
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Provides options and the success rates associated with each procedure. Comes up with a plan tailored to your specific needs. Does thorough testing before treatment. Responds quickly to calls or emails. Highly recommended
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Have a point of view on what you want next steps to look like. She provides the recommendations and a treatment plan but the appointments book up quickly so it is best not to sit around and wait to make a decision. Expect to wait 6 weeks to see her.
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Explains all options and expected success rates. Took the time to respond to emails and calls.
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Short Agonist protocol 300iu gonal f and 75 iu menopur Triggered with Lupron Retrieved 20 & 25
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Lily)
Very friendly staff. However the office is very busy so usually they are running behind schedule.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Strengths Knowledgeable staff (experienced Doctors) Open early/ convenient hours Very caring and friendly staff Helpful financial staff Weakness: Long wait times Egg retrieval not scheduled every month
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
We had insurance coverage
Describe Ellen Wood's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
N/A
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Prescription not submitted to the pharmacy- once
9
Doctor
Ellen Wood
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Cooper City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
7
Age 32
PCOS
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Kenneth Gelmen] was patient and wanted to meet our needs...I was told by the nurse randomly that had PCOS. NOT BY THE DOCTOR! It was kind of weird...His goals were our goals and he understood all of our concerns. The process was very thorough... remember having a HSG and a saline exam. Both were very painful. Husband was told to take vitamins...We loved talking to Dr. Gelman.
I was told by the nurse [at IVFMD South Florida Institute for Reproductive Medicine] randomly that had PCOS. NOT BY THE DOCTOR! It was kind of weird. I also have as told by two different doctors that my uterine fibroids were to be done in two different ways. I was prepared for two different surgeries...HSG was $250 the Saline Exam $250 Genetic testing was about$1000+....I do feel like there were a lot of fees that were not initially told to us. We spent thousands for just testing which was definitely unsuspected. We have changed insurances so we are hoping that would help tremendously. Strengths were definitely the staff. They make you super optimistic.
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
We loved talking to Dr. Gelman. His goals were our goals and he understood all of our concerns. The process was very thorough although it lacked any guarantee when we spoke with his colleagues. I do think he’s one of the better doctors at IVF.
What's one piece of advice would you give a prospective patient of Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Better doctor of the ones there but be prepared to spend money.
During treatment, were you treated like a number or a human with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
He was patient and wanted to meet our needs.
Describe the protocols Kenneth Gelman used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I remember having a HSG and a saline exam. Both were very painful. Husband was told to take vitamins.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: E)
The nurse we were given by far was the best. I can’t deny that.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Weakness are based off pricing. I do feel like there were a lot of fees that were not initially told to us. We spent thousands for just testing which was definitely unsuspected. We have changed insurances so we are hoping that would help tremendously. Strengths were definitely the staff. They make you super optimistic.
Describe the costs associated with your care under Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine.
HSG was $250 the Saline Exam $250 Genetic testing was about$1000+
Describe Kenneth Gelman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
None. Never got that far.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I was told by the nurse randomly that had PCOS. NOT BY THE DOCTOR! It was kind of weird. I also have as told by two different doctors that my uterine fibroids were to be done in two different ways. I was prepared for two different surgeries.
10
Doctor
Kenneth Gelman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Cooper City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
6
7
Age 40
2 IVF
Male Factor
Other
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
I think he's [Juergen Eisermann]very capable and intelligent and very knowledgeable in the subject of infertility. I am happy with him thus far despite the setbacks....Request to see him and make sure he's involved because some of the nurses were not very good. My first cycle should have probably been cancelled.
We would get different nurses every time & it wasn't until we were in our second retrieval that we were able to interact constantly with Esserman....I think the lab [at IVFMD South Florida Institute For Reproductive Medicine] is at fault for damaging embryos during PGS testing. My embryos only have a 50% thaw survival rate and the two that survived did not hatch fully and never implanted....I am still under treatment so as of now the jury is still out on what went wrong.
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
I think he's very capable and intelligent and very knowledgeable in the subject of infertility. I am happy with him thus far despite the setbacks.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Request to see him and make sure he's involved because some of the nurses were not very good. My first cycle should have probably been cancelled.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
We would get different nurses everytime & it wasn't until we were in our second retrieval that we were able to interact constantly with Esserman.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Follistim Ganirelix Menopur HCG Retrieval PGS ICSI Transfer with Progesterone & Estrogen Transferred two PGS normal Mitoscore A embryos. Negative results Awaiting blood results from immunology
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Adriana Ballestas)
I saw a different nurse every time and was very confused about results sometimes
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
I think the lab is at fault for damaging embryos during PGS testing. My embryos only have a 50% thaw survival rate and the two that survived did not hatch fully and never implanted.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
Competitive
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I am still under treatment so as of now the jury is still out on what went wrong.
6
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 34
13 Fertility Medications
Anovulation
Endometriosis
Male Factor
PCOS
Latinx
Income $50K - $99K
Teacher
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
IVF with frozen eggs and sperm [treatment protocol with Dr. Connie Alford]...always took the time to assure that I understood the next steps in treatment and that I was comfortable and ready for whatever I had coming...understood my concerns and took the time to listen and allow me to decide what was best for my growing family. She went over my results in detail and gave me options as to next steps. She allowed me to decide which route I wanted to take and supported either. She was patient and understanding.
staff [at IVFMD South Florida Institute for Reproductive Medicine] always took the time to assure that I understood the next steps in treatment and that I was comfortable and ready for whatever I had coming... Got an estimate of about 16,000 for IVF not including an additional 4,000-6,000 for medications needed during procedure...Calming atmosphere with separate rooms for exams and consultations. Very clean and tidy. Equipment was readily available and organized. Waiting room was a little small but seating was adequate. Nurses station was directly adjacent which made it a little noisy at times.
How was your experience with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Alfred understood my concerns and took the time to listen and allow me to decide what was best for my growing family. She went over my results in detail and gave me options as to next steps. She allowed me to decide which route I wanted to take and supported either. She was patient and understanding.
What's one piece of advice would you give a prospective patient of Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Be truthful about concerns and expectations.
During treatment, were you treated like a number or a human with Connie Alford at IVFMD South Florida Institute for Reproductive Medicine?
Her and her staff always took the time to assure that I understood the next steps in treatment and that I was comfortable and ready for whatever I had coming.
Describe the protocols Connie Alford used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
IVF with frozen eggs and sperm.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Excellent
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Calming atmosphere with separate rooms for exams and consultations. Very clean and tidy. Equipment was readily available and organized. Waiting room was a little small but seating was adequate. Nurses station was directly adjacent which made it a little noisy at times.
Describe the costs associated with your care under Connie Alford at IVFMD South Florida Institute for Reproductive Medicine.
Resonable. Got an estimate of about 16,000 for IVF not including an additional 4,000-6,000 for medications needed during procedure.
8
Doctor
Connie Alford
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Naples
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
8
8
Age 29
IVF
Donor Eggs
Diminished Ovarian Reserve
Latinx
Income $50K - $99K
Teacher
3rd of 3 Docs
Neutral
Neutral
Successful
[Dr. McCarthy] was there for every step and was great in each conversation with us...was always encouraging and so personable...I wish I could have seen her more during treatment but she was there for procedures and important test results...I was a single embryo transfer, as she was concerned what twins would do for my health...She gave us our son and I’ll always be so grateful.
Very personable. They [IVFMD South Florida] remembered me every time I came in. You do need to be your own advocate to get your best treatment but they do a great job. You feel like a person rather than a science experiment...The care coordinator made a mistake in communication that pushed back our treatment a month. She was somewhat unorganized and uncommunicative.
How was your experience with Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine?
Loved her. She was always encouraging and so personable. She gave us our son and I’ll always be so grateful. I wish I could have seen her more during treatment but she was there for procedures and important test results.
What's one piece of advice would you give a prospective patient of Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine?
Be your own advocate.
During treatment, were you treated like a number or a human with Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine?
She was there for every step and was great in each conversation with us.
Describe the protocols Jenna McCarthy used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I don’t fully remember.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Carly)
The care coordinator made a mistake in communication that pushed back our treatment a month. She was somewhat unorganized and uncommunicative.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Very personable. They remembered me every time I came in. You do need to be your own advocate to get your best treatment but they do a great job. You feel like a person rather than a science experiment.
Describe the costs associated with your care under Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine.
Donor eggs and cycle of treatment
Describe Jenna McCarthy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
I was a single embryo transfer, as she was concerned what twins would do for my health.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I was supposed to stop estrogen patches and this was not communicated to me and pushed our cycle back one month.
8
Doctor
Jenna McCarthy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Jupiter
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
8
7
Age 30 - 31
3 IUI
1 IVF
Male Factor
Unexplained
Prefer not to answer
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Gelman has a really great bedside manner...uses humor, which my husband and I love...truthful and informative...takes the time to answer all of your questions...makes you feel like an actual human...difficult at times to get a hold of him on the phone...had to call the office several times and email several people to get a call back from the doctor.
It’s a very busy clinic [IVFMD South Florida Institute for Reproductive Medicine]...everyone who works there is generally nice and caring...Some [nurses] are very nice and attentive, others treat you like just a number...When you call to make an appointment, typically you are placed on a waiting line just to talk to someone to make an appointment...difficult at times to get a hold of [Dr. Gelman].
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Strengths include a great bedside manner and using humor. He truly takes the time to go over everything with you and answer your questions. He does not make you feel as though he’s in a rush. He makes you feel like an actual human. Weakness is that it is difficult at times to get a hold of him on the phone. I had to call the office several times and email several people to get a call back from the doctor.
What's one piece of advice would you give a prospective patient of Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Good luck!!! You’re in good hands
During treatment, were you treated like a number or a human with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Gelman has a really great bedside manner. He is very truthful and informative. He takes the time to answer all of your questions. He also uses humor, which my husband and I love.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Some are very nice and attentive, others treat you like just a number.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
At times it was difficult to get a hold of different people over the phone. When you call to make an appointment, typically you are placed on a waiting line just to talk to someone to make an appointment. It’s a very busy clinic. Strengths are that everyone who works there is generally nice and caring.
8
Doctor
Kenneth Gelman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Cooper City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources