IVFMD South Florida Institute for Reproductive Medicine

13 doctors work here

Rated 8.9
Strongly recommend: 82%Neutral: 6%Don't recommend: 12%8.9
82% strongly recommend
218 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.7
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.1
8.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,907
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
8.5
Average Doctor Score
Jenna McCarthy
IVFMD South Florida Institute for Reproductive Medicine
93% strongly recommend
11 Reviews
Rated 9.8
Strongly recommend: 93%Neutral: 7%9.8
Kimberly Thompson
IVFMD South Florida Institute for Reproductive Medicine
89% strongly recommend
13 Reviews
Rated 9.6
Strongly recommend: 89%Neutral: 11%9.6
Scott Roseff
IVFMD South Florida Institute for Reproductive Medicine
94% strongly recommend
73 Reviews
Rated 9.5
Strongly recommend: 94%Neutral: 2%Don't recommend: 4%9.5
Kenneth Gelman
IVFMD South Florida Institute for Reproductive Medicine
82% strongly recommend
30 Reviews
Rated 9.5
Strongly recommend: 82%Neutral: 13%Don't recommend: 4%9.5
Katherine Palmerola
IVFMD South Florida Institute for Reproductive Medicine
71% strongly recommend
2 Reviews
Rated 9.4
Strongly recommend: 71%Neutral: 29%9.4
Juergen Eisermann
IVFMD South Florida Institute for Reproductive Medicine
81% strongly recommend
28 Reviews
Rated 9.2
Strongly recommend: 81%Neutral: 6%Don't recommend: 13%9.2
Ellen Wood
IVFMD South Florida Institute for Reproductive Medicine
84% strongly recommend
16 Reviews
Rated 9.1
Strongly recommend: 84%Neutral: 6%Don't recommend: 10%9.1
Joelle Taylor
IVFMD South Florida Institute for Reproductive Medicine
79% strongly recommend
20 Reviews
Rated 8.9
Strongly recommend: 79%Neutral: 15%Don't recommend: 6%8.9
Maria Bustillo
IVFMD South Florida Institute for Reproductive Medicine
89% strongly recommend
9 Reviews
Rated 8.5
Strongly recommend: 89%Don't recommend: 11%8.5
Enrique Soto
IVFMD South Florida Institute for Reproductive Medicine
40% strongly recommend
6 Reviews
Rated 7.4
Strongly recommend: 40%Neutral: 41%Don't recommend: 19%7.4
Connie Alford
IVFMD South Florida Institute for Reproductive Medicine
66% strongly recommend
18 Reviews
Rated 7.3
Strongly recommend: 66%Neutral: 7%Don't recommend: 28%7.3
Sabrina Gerkowicz
IVFMD South Florida Institute for Reproductive Medicine
71% strongly recommend
4 Reviews
Rated 7.1
Strongly recommend: 71%Don't recommend: 29%7.1
Jessica Bauer
IVFMD South Florida Institute for Reproductive Medicine
0% strongly recommend
1 Review
Rated 5
Don't recommend: 100%5
Show 9 more

This clinic has 6 offices

Boca Raton
9960 Central Park Blvd
Boca Raton, FL 33428
561-549-9010
Cooper City
9900 Stirling Rd
Hollywood, FL 33024
954-433-7060
Jupiter
345 Jupiter Lakes Blvd, Suite 102
Jupiter, FL 33458
561-972-6900
Miami
15955 SW 96th St
Miami, FL 33196
(786) 517-5270
Naples
1284 Creekside Street
Naples, FL 34108
239-687-5600
Viera
8059 Spyglass Hill Rd
Viera, FL 32940
321-752-0111
Show 4 more

218 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, 19 Eggs Frozen
10
10
Age 39
1 Egg Freezing
PCOS
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Thompson and her staff were so kind, always answering my (many) questions and making me feel safe and secure throughout the entire egg freezing process. She explained the process in great detail and the possible outcomes. Everything went exactly as scheduled. I was told to buy exactly the amount of drugs I needed, so I didn't have to overpay for drugs I wasn't using (I've heard this happens a lot with egg freezing). I am in my very late 30's and have PCOS, and thought maybe this was going to be a waste of time, but the regimen they put me on was perfect for me and we got plenty of eggs out.
I only have strengths to mention as I was content throughout the entire process [at IVFMD]. I didn't have to wait too long, everything went as planned, the staff is kind and receptive. I would highly recommend this practice and Dr. Thompson to anyone with fertility concerns...I was given great instructions on how to self inject and went in every other day during treatment to have an ultrasound and get my blood taken. I felt safe and at ease throughout the entire process...[nursing staff] Makes you feel important and responds to all questions quickly and clearly...Dr. Thompson and her staff were so kind, always answering my (many) questions and making me feel safe and secure throughout the entire egg freezing process. She explained the process in great detail and the possible outcomes. Everything went exactly as scheduled. I was told to buy exactly the amount of drugs I needed, so I didn't have to overpay for drugs I wasn't using (I've heard this happens a lot with egg freezing). I am in my very late 30's and have PCOS, and thought maybe this was going to be a waste of time, but the regimen they put me on was perfect for me and we got plenty of eggs out.
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
I don't have anything negative to say at all. The entire experience surpassed by expectations. I am so happy and grateful for Dr. Thompson and the entire staff at IVFMD. From the start, I was hesitant about the egg retrieval process as I am in my very late 30's and have PCOS. Dr. Thompson explained to me the possible outcomes and the realistic future of what occurs later when and if the eggs are used. She was honest, kind and extremely knowledgeable. I felt comfortable throughout the entire process and was very happy with the results.
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Listen to your doctor and do as she reccommends
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Thompson and her staff were so kind, always answering my (many) questions and making me feel safe and secure throughout the entire egg freezing process. She explained the process in great detail and the possible outcomes. Everything went exactly as scheduled. I was told to buy exactly the amount of drugs I needed, so I didn't have to overpay for drugs I wasn't using (I've heard this happens a lot with egg freezing). I am in my very late 30's and have PCOS, and thought maybe this was going to be a waste of time, but the regimen they put me on was perfect for me and we got plenty of eggs out.
Describe the protocols Kimberly Thompson used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I was given great instructions on how to self inject and went in every other day during treatment to have an ultrasound and get my blood taken. I felt safe and at ease throughout the entire process
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Adriana )
Makes you feel important and responds to all questions quickly and clearly
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
I only have strengths to mention as I was content throughout the entire process. I didn't have to wait too long, everything went as planned, the staff is kind and receptive. I would highly recommend this practice and Dr. Thompson to anyone with fertility concerns.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
I paid about $3500 in meds and $6000 in doctor costs. About $9500 total.
10
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
9
Age 33
1 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Latinx
Income $50K - $99K
Sales Representative
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I was pleasantly surprised with the level of care and communication that I had with Dr Eisermann and his IVF Coordinator Jodi. They were great and always answered my questions and never made me feel inferior. Dr. Eisermann also had excellent bedside manner and made his best to make me feel at ease and as if he really truly cares...He was very honest with us from the very beginning about the low success rate we could expect if we used my own eggs due to my diminished ovarian reserve. He never made us feel rushed or pressured into choosing any specific treatment or protocol. He also worked very well with my local doctor when it came to making all of the arrangements for my treatment and deciding what would work best for me based on my particular case. On the day of the embryo transfer, he was very kind and gentle and was very comforting. I felt a little rushed, but I think that's just because he is so used to doing the procedure. But he spoke with my husband both before and after the transfer, making sure we had no questions for him and to give us his best wishes for a positive pregnancy.
Because of my endometriosis, I was put on a month of oral birth control and about three weeks of Lupron prior to embryo transfer [at IVFMD South Florida]...They [nurses] communicated well and always answered my questions in a timely manner...The IVF transfer alone was about $10,000.00 The medication and monitoring was paid separately (and the purchasing of donor eggs). All that other stuff was about another $15,000.00
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
He has been doing this for a very long time and is therefore very knowledgeable. He was very honest with us from the very beginning about the low success rate we could expect if we used my own eggs due to my diminished ovarian reserve. He never made us feel rushed or pressured into choosing any specific treatment or protocol. He also worked very well with my local doctor when it came to making all of the arrangements for my treatment and deciding what would work best for me based on my particular case. On the day of the embryo transfer, he was very kind and gentle and was very comforting. I felt a little rushed, but I think that's just because he is so used to doing the procedure. But he spoke with my husband both before and after the transfer, making sure we had no questions for him and to give us his best wishes for a positive pregnancy.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
You won't be speaking directly with him most of the time, so its best to be patient with his staff who will do most of the liaising with patients.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
After a not so great experience with the assistant staff for another doctor within the same clinic, I was pleasantly surprised with the level of care and communication that I had with Dr Eisermann and his IVF Coordinator Jodi. They were great and always answered my questions and never made me feel inferior. Dr. Eisermann also had excellent bedside manner and made his best to make me feel at ease and as if he really truly cares.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
He had all of our information from tests and stuff done with previous doctors, so the only other things we had to do was repeat a sperm analysis and get immunological blood work on me. The blood work showed that I had antiphosolipids so he added an anti-coagulant medication to my regimen on the day of transfer. Because of my endometriosis, I was put on a month of oral birth control and about three weeks of Lupron prior to embryo transfer. I've also been given progesterone support via PIO injections and vaginal suppositories, and I've been taking estrogen orally, vaginally and with patches. So far everything looks good, we will be having our Beta HCG later this week.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
They were all very good. They communicated well and always answered my questions in a timely manner. I also felt very confident in them and felt secure in knowing that my concerns or questions were actually making it back to the doctor and they weren't just using their own discretion on what was necessary and what wasn't, which was a relief since I didn't get that experience with some other staff members at a different clinic.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
It is very nice and clean. The downsides are that parking is difficult if you do not use Valet Parking, and sometimes the wait can be long (and the waiting room gets a little crowded sometimes). Also billing can sometimes be a bit time consuming. Another thing I liked was, that because I am an international patient, I had to order a lot of my medication and they were very accomodating with receiving the packages on my behalf and storing them for me until such time as I was able to collect them.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
The IVF transfer alone was about $10,000.00 The medication and monitoring was paid separately (and the purchasing of donor eggs). All that other stuff was about another $15,000.00
10
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 37
2 IUI
1 IVF
Surrogacy
Other
European
Income $500K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I constantly had to remind him [Dr. Scott Roseff] of my case specifics each time. He also rushes us out of the consolations that we wait over a month to go to...will refer you to their labs, nutritionists, acupuncturist, sell you supplements and close to a year later they will actually start to discuss IVF...we did an IUI with Letrozole. We did lupron, menopure, gonadropin, and human growth hormone during stimulations for about10 days. We go two eggs retrieved which turned into 2 embryos. We did PGT testing on embryos
when you actually go through the protocols [at IVFMD South Florida Institute for Reproductive Medicine] you realize you are just a number and they are practicing on you and some don't even know your case they don't communicate with other doctors and nurses and you get lost in the shuffle of the practice. No personal one on one attention...[nurse] Didn't really seemed like she knew what she was doing...$10,000 for testing $800 for IUI $13,000 for stimulation cycle $8,000 for medications
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Roseff angrily dismissed us as patients after our last consultation didn't go so well. He clearly didn't want to hurt his IVF stats. He is a clever salesperson, because he will go online while you are in his office and show you the stats of his practice that they are number 1 in the state. Although he claims that he understands everyone wants a baby yesterday, his actions as a doctor speak differently. In our initial tests, it came up low thyroid & vitamin D, yet he made us wait over a month & half after the bloodwork was performed to let us know the results and to be put on thyroid medication and vitamin D. Thats a whole cycle down the drain of just waiting for them. There are other examples where he waisted time in our cycle. He makes you wait a month to get test results rather than calling with the results if it means you need to start a medication because your thyroid is low. Dr. Roseff, after all the testing, he will not make another appointment with you until you visit his nutritionist . They make you drive all the way down to miami to meet with a woman named Martha to tell you what supplements to take and then never speak about the supplements or follow up on how its going with the supplements since the the hike he made me take all the way down south Miami. There is a lot of red tape. Then when we tried to leave his practice for another local Dr who seemed to be a little quicker in his treatment practices, Dr. Roseff ended up trashing the Dr. and sort of scaring us into leaving his practice for that other Dr. Dr. Roseff also likes to sell tons and tons of testing to you and he never reviews in thorough the results of the test or what the point of the test was. Its like he makes money on all the tests. Little things too, such as constantly forgetting my medical allergies to latex at every appointment became frustrating. And since Dr. Roseff himself will not perform the IUI or Egg Retrieval other doctors in the practice will perform procedures on you and they fail to read patient notes its like they all don't communicate with one another, so my one of my procedures the Dr wasn't familiar with my anatomy and actually needed to do a ultrasounds guided. I got stuck with another Dr. who had a very poor bedside manner and was extremely mean to me. Overall, Dr. Roseff although had great reviews and is why went to him to begin with, I think that he has been around for a while and has probably had successes, but its more like a factory with a lot of red tape. There is also a lot of new medical research that Dr. Roseff is failing to institute in their practice, such as using 500 IU of HCG for a uterine wash prior to the embryo transfer to jump start the implantation process. Another concern I had was the inositol powder they are prescribing to every patient. Inositol powder actually counters egg support and should only taken if you have PCOS. They have made a lot of mistakes with our case, and time that ticks away is priceless for us. After dismissing us, we decided to go with a practice who has one to one patient care.
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
I wish that I had the advice that I am about to give. I would have a whole year of my life back. Expect to be treated more as a statistical number than anything else. These doctors are not the owners of the practice which means there will be no sense of urgency, or catering to individual needs. They will refer you to their labs, nutritionists, acupuncturist, sell you supplements and close to a year later they will actually start to discuss IVF.
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Each time we would say what our goal was in our journey, He would say that we were not the only patient who has this goal. He basically grouped us together with the masses and didn't look at our specific case. We barely ever saw him, he doesn't practice medicine on me as a patient, he only reviews our charts, and yet he never remembers our own specifics to our case. I constantly had to remind him of my case specifics each time. He also rushes us out of the consolations that we wait over a month to go to.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I was put on synthroid, vitamin D, vita pearl ( prenatal) inositol powder, coq10, pqq, fish oil, probiotic ultra flora balance, and Alph lipoid acid to start. Then we did an IUI with Letrozole. We did lupron, menopure, gonadropin, and human growth hormone during stimulations for about10 days. We go two eggs retrieved which turned into 2 embryos. We did PGT testing on embryos and they came back normal. Dr. Roseff never allowed us to transfer our embryos.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Kristi Rohrbacher)
Not much to say, Didn't really seemed like she knew what she was doing.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
They have a good reputation but when you actually go through the protocols you realize you are just a number and they are practicing on you and some don't even know your case they don't communicate with other doctors and nurses and you get lost in the shuffle of the practice. No personal one on one attention.
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
$10,000 for testing $800 for IUI $13,000 for stimulation cycle $8,000 for medications
Describe Scott Roseff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
Dr. Roseff never allowed us to transfer our embryos.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
0
Doctor
Scott Roseff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
1
7
Age 37
4 IUI
Unexplained
Latinx
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
he [Dr. Soto] never ask any of the personal questions that other fertility drs take the time to ask. We totally felt rushed through...the dr failed to review and follow with bloodwork for my TSH, resulted in being over medicated and no one ordered any test until I requested after my 2nd IUI cycle...He didn’t change my protocol even though I asked the nurse since first cycle didn’t work....
Nurse Jessica [at IVFMD Miami] was kind in general, replies to your emails in a timely manner with some exemption that it took a week; also felt she was in a rush and sometimes felt bothered for me asking questions, 2nd IUI I asked for a change in medication or days administered to ask my dr, she advised to maintain same protocol. Once again be your own advocate....
How was your experience with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Soto was a kind and polite doctor. We’ve been on the Infertility route for 7+ years so I’ve learned on the subject throughout the years. I’m very familiar with procedures, medication and options. He explained what treatment will be done in the near future. But he doesn’t ask many questions of you or your partner medical history. He rushed through a bit of our medical history, gave me a prescription for thyroid medication and went on to ultrasound where he found my fibroids;I totally forgot to mentioned and was never ask if had any type of polyps or fibroids, he never ask any of the personal questions that other fertility drs take the time to ask. We totally felt rushed through. Our initial consultation only last 15 minutes. I was shocked. Then my 2nd and last time I saw him was my follow up after all testing. Same impression quick visit and him surprised I could understand everything easily. He thought within a matter of 2 IUI I will be pregnant not the case. He failed to follow up my thyroid medication during my IUI cycles and I was over medicated, my TSH Levels were nonexistent when I requested being checked again for them to lower my medication. I won’t be going back to this dr again. Only reason I stayed there because insurance paid for bloodwork and initial visit. I learned I rather paid all out of pocket.
What's one piece of advice would you give a prospective patient of Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Have a list of questions, don’t expect him asking a lot of detail questions. Make sure to ask what baseline blood tests will they be do doing. Don’t asume like I did with my thyroid medication. As much as you can ASK Questions.
During treatment, were you treated like a number or a human with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
I was kindly treated while under their care, but feel the appointment were rush through.
Describe the protocols Enrique Soto used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
On our 1st IUI cycle we used Letrozole 5mg CD3-7 and Trigger shot Ovidrel 250. 2nd IUI Letrozole 5mg CD3-7 and Trigger shot Ovidrel 250. He didn’t change my protocol even though I asked the nurse since first cycle didn’t work.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Jessica)
Nurse Jessica was kind in general, replies to your emails in a timely manner with some exemption that it took a week; also felt she was in a rush and sometimes felt bothered for me asking questions, 2nd IUI I asked for a change in medication or days administered to ask my dr, she advised to maintain same protocol. Once again be your own advocate.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Overall front desk department is good, everyone is very polite and attentive too. Only thing when making your initial appointment make sure to ask if your dr is going on vacation. When I called they booked my appointment never mentioned that after my initial consultation my dr was leaving for a whole month and half. They wanted me to wait 2 whole months to start testing and then my treatments. Anybody who has been on this road waiting is the least you want. All my initial testing were done by another dr in the meantime he came back from vacation.
Describe the costs associated with your care under Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine.
CD3 pelvic ultrasound- $216.00 CD3 blood work- $299.00 (includes estradiol, fsh, lh and bhcg) Baseline ultrasound $186.00 IUI's- $409.00 each (office does 2 IUI's per cycle) includes sperm preparation and insemination. If using a frozen vial, an additional fee of $125.00 for thawing will be charged Progesterone blood test- $99.00 BHCG pregnancy test- $84.00
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to order appropriate test
  • Failed to consider drug intolerance
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
the dr failed to review and follow with bloodwork for my TSH, resulted in being over medicated and no one ordered any test until I requested after my 2nd IUI cycle.
1
Doctor
Enrique Soto
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
9
Age 31 - 32
IVF
Male Factor
Poor Egg Quality
European
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Soto has a great bedside manner and is very kind. He provides a lot of detailed information and always allows room for questions and concerns.... He had my husband go see a fertility urologist because our need to do IVF is male factor infertility. He gave us suggestions and advice for increasing my husbands sperm count and for me to increase my egg count and quality....I wasn't made aware of my low egg count until very recently and I have been seeing Dr. Soto for all the initial prep work and procedures for IVF since October.
The entire office staff at IVFMD are so kind, patient, and friendly. Dr. Soto took his time with my husband and I during each appointment, answered all our questions, and provided tons of information in a very kind and calm manner. I truly felt as though he was looking at our case individually and not as another appointment on his schedule.... Very nice clinic facilities, on the higher end with a nice and welcoming waiting room. All office staff are very kind and informative. The only negative is that they usually are running late and I've waited anywhere between 1-2 hours past my appointment time just to be taken in.
How was your experience with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Soto has a great bedside manner and is very kind. He provides a lot of detailed information and always allows room for questions and concerns. I trust him moving forward with our treatment and feel he will be the one to give us our desired outcome of a baby!
What's one piece of advice would you give a prospective patient of Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
Be prepared to wait for appointments in the waiting room, but it's worth it. IVFMD is a great place and so far, so good with Dr. Soto!
During treatment, were you treated like a number or a human with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
The entire office staff at IVFMD are so kind, patient, and friendly. Dr. Soto took his time with my husband and I during each appointment, answered all our questions, and provided tons of information in a very kind and calm manner. I truly felt as though he was looking at our case individually and not as another appointment on his schedule.
Describe the protocols Enrique Soto used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
He had my husband go see a fertility urologist because our need to do IVF is male factor infertility. He gave us suggestions and advice for increasing my husbands sperm count and for me to increase my egg count and quality.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Jessica)
I have little experience with Dr. Soto's nurse, Jessica, so far. My limited interaction with her has been good. She seems nice and informative. I'm sure I will develop a stronger opinion once we start treatment next month.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Very nice clinic facilities, on the higher end with a nice and welcoming waiting room. All office staff are very kind and informative. The only negative is that they usually are running late and I've waited anywhere between 1-2 hours past my appointment time just to be taken in.
Describe the costs associated with your care under Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine.
It's estimated to be about $22,000 - $25,000 depending on how much the medications cost for a frozen IVF cycle.
Describe Enrique Soto's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
No experience with this yet.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I wasn't made aware of my low egg count until very recently and I have been seeing Dr. Soto for all the initial prep work and procedures for IVF since October. He just informed me of my low egg count in March and let me know I should lose some weight and to take 2 months to do that (we were planning on starting in March). I was upset he hadn't mentioned any of this at any prior appointments. According to him, the issue was only my husband and I was good to go. Now we are delayed 2 more months so I can get as healthy as can be and make my eggs the best quality.
8
Doctor
Enrique Soto
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
9
9
Age 32 - 35
7 Fertility Medications
Tubal Blockage
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Eisermann has been very delicate and understanding throughout my whole process. He explains things slowly and carefully. He takes his time and gives you options. I’ve never felt pressured to do any type of treatment I wasn’t comfortable with.... Sometimes he uses terminology difficult to understand but if you ask him to better explain himself he has no issue doing so. He’s friendly, very smart and kind.
The clinic [IVFMD S Florida Inst for Repro Med] is clean, welcoming and big....The staff remembers your name and are very welcoming. They have pricing options yet can get expensive if you don’t have insurance like me. They main concern I have is flexibility with scheduling. It would be more helpful if they were opened a little later... Dr. Eisermann’s nurse is good but not great. Some issues weren’t not addressed in a timely manner.
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann is soft spoken and appears to care for his patients. He doesn’t pressure you to do any treatments you aren’t ready for. He explains himself well most of the time. Sometimes he uses terminology difficult to understand but if you ask him to better explain himself he has no issue doing so. He’s friendly, very smart and kind.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Ask questions and what your options are. He will answer.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann has been very delicate and understanding throughout my whole process. He explains things slowly and carefully. He takes his time and gives you options. I’ve never felt pressured to do any type of treatment I wasn’t comfortable with.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
The process began with taking clomid followed by ovidrel injections. Purpose was to stimulate ovaries to produce eggs and release them. After multiple unsuccessful outcomes, we discovered one of my Fallopian tubes was blocked and the other very narrow. Dr. Eisermann at that point suggested surgery and then performed it on me.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Susel Sanchez RN)
The staff is great! Attentive and helpful. Dr. Eisermann’s nurse is good but not great. Some issues weren’t not addressed in a timely manner.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The clinic is clean, welcoming and big. They have lots of rooms and staff. They have multiple doctors who are women and men that can help with your fertility questions, concerns and needs. The staff remembers your name and are very welcoming. They have pricing options yet can get expensive if you don’t have insurance like me. They main concern I have is flexibility with scheduling. It would be more helpful if they were opened a little later some days out of the week for those who can’t make it before 4pm.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
Clomid: about $5-7 Ovidrel injections: $50 Doctor visits: $50-100.00 Blood work: 50-70$ Pap smears: around $100$ Surgery: 100$
9
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 33
2 IVF
2 Egg Freezing
2 Embryo Freezing
Diminished Ovarian Reserve
Latinx
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
The doctor [Dr. Bustillo] spent time looking at my previous failed IVF results at another clinic as well as redoing my blood work more than once.... She also listened to me when I shared my research information and ideas I wanted to implement as part of my prepping. She was open to my ideas and ran extra test.... Her weakness is that she can come off blunt, which I think is not good for first timers who are still very emotional about the process.
The staff [IVFMD South Florida Institute for Repro Med] is very professional and sweet. Everyone is knowledgable and consistent with their answers. It is very easy to get a hold of the team. I just had to call the appointment line and tell whoever answered know what I needed....Their weaknesses is long wait times for monitoring. Sometimes I had to wait 45hr for my monitoring during the week. The weekends was always quick.
How was your experience with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
I believe she is a doctor for anyone who's done their research and looking for a doctor who is up-to-date with current supplements and other new test. Her weakness is that she can come off blunt, which I think is not good for first timers who are still very emotional about the process. She is a great doctor for anyone who is pass that part and is ready for a doctor to listen to their crazy ideas they found online.
What's one piece of advice would you give a prospective patient of Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Look past her blunt ways and realize she has been doing this for many many years and has more experience than most doctors. She is up-to-date with the latest so she is ready for your crazy questions.
During treatment, were you treated like a number or a human with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Dr. B and nurse Yoselyn from the first appointment made me feel like a human because they tailored my IVF plan to me. The doctor spent time looking at my previous failed IVF results at another clinic as well as redoing my blood work more than once. I really felt she took their time to get to know my productive needs. She also listened to me when I shared my research information and ideas I wanted to implement as part of my prepping. She was open to my ideas and ran extra test. I never felt dismissed by either Dr. B nor nurse Yoselyn.
Describe the protocols Maria Bustillo used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
We used: 50 of HGH, 300 of Gonal, 20 of Ovidrel. Then a few days prior to retrieval we added 1 prefilled Cetrotide. Trigger was done on day 9 with 10,000 unit (can't remember the name). It produced 12 follicles with 9 eggs. 5 were good enough to fertilized. 3 fertilized and 2 made it PGS testing. Both came back normal and healthy.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Yoselyn Diaz)
Yoselyn was my main IVF nurse and she is amazing! She answered all my questions and was very detailed in her explanations. I always felt very secure with what I was doing. She really made sure to get to know me and what I needed. All the nurses who did my IVF follicle counts and blood work were all extremely professional and sweet. Great team!
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The staff is very professional and sweet. Everyone is knowledgable and consistent with their answers. It is very easy to get a hold of the team. I just had to call the appointment line and tell whoever answered know what I needed. I either spoke to that person via email/call or left a message and they would call back same day or if it was after 3pm they would call the next day. Their weaknesses is long wait times for monitoring. Sometimes I had to wait 45hr for my monitoring during the week. The weekends was always quick. I love the money back policy, anything you don't use they return. For example, if you didn't make it to retrieval, then you would get the retrieval and transfer money back.
Describe your experience with your monitoring appointments at IVFMD South Florida Institute for Reproductive Medicine.
The nurses were quick once you were in, but the wait to get in could take up to 45 minutes. All the nurses were very knowledgeable.
Describe the costs associated with your care under Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine.
It is about 18k without meds, PGS or any male factors.
Describe Maria Bustillo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
The doctor is open to both single or two embryos transferred at one time.
10
Doctor
Maria Bustillo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
10
Age 33
1 IUI
Diminished Ovarian Reserve
Other
Latinx
Income $0 - $49K
Sales Representative
3rd of 3 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Enrique Soto] worked along with my doctor home, so between them they set the best protocol based on my low AMH and endometriosis. I was put on Menopur injections at 75iu once a day and then given a trigger shot 12 hours before first IUI (I had a double IUI). Dr Soto agreed that only 3 IUIs should be done before moving on to IVF so we all agree if this cycle is not successful that’s what will get done.
It [IVF MD SFL- Miami] is usually a very busy clinic so expect to have to wait for a while unless coming in for a simple consultation. They are well-organized and most of the staff is very friendly and helpful. Also the waiting room is very private in a way that’s hard to explain but makes it easier and less awkward when you may not want to speak to other patients which being such a socially awkward person I enjoy
How was your experience with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
He was very gentle but informative. He has excellent bedside manner. Only downside was that he didn’t perform the actual IUI and I did not get to see him before or after. I thought that was a bit strange.
What's one piece of advice would you give a prospective patient of Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
They are in good hands with him.
During treatment, were you treated like a number or a human with Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine?
The staff and doctor were kind and friendly and very sensitive.
Describe the protocols Enrique Soto used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
He worked along with my doctor home, so between them they set the best protocol based on my low AMH and endometriosis. I was put on Menopur injections at 75iu once a day and then given a trigger shot 12 hours before first IUI (I had a double IUI). Dr Soto agreed that only 3 IUIs should be done before moving on to IVF so we all agree if this cycle is not successful that’s what will get done.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Jessica )
They were all very helpful and informative as well. They were also very attentive when it came to answering my questions or listening to my concerns.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
It is usually a very busy clinic so expect to have to wait for a while unless coming in for a simple consultation. They are well-organized and most of the staff is very friendly and helpful. Also the waiting room is very private in a way that’s hard to explain but makes it easier and less awkward when you may not want to speak to other patients which being such a socially awkward person I enjoy.
Describe the costs associated with your care under Enrique Soto at IVFMD South Florida Institute for Reproductive Medicine.
I paid for my monitoring and medication at home which was about USD$2,000.00. The actual IUI procedures done with Dr Soto were $409 and I did a double so it was $818 for the two IUIs, plus $110 for the trigger shot and $86 for two weeks worth of progesterone suppositories. So in total I paid $3,014.00 for one IUI cycle.
8
Doctor
Enrique Soto
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 35
3 IUI
1 IVF
Donor Sperm
Unexplained
European
Native American
Other
Income $100K - $199K
Business Executive
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
With each IUI [with Dr. Kimberly Thompson] used Letrozole & Ovidrel trigger shot. One my 2nd IUI I used Progesterone after afterward. On my 3rd IUI I did back-to-back inseminations & used progesterone starting on the day of my first IUI to increase my success. I am now moving on to IVF...takes her time to thoroughly evaluate my history & present me with the best treatment options based on my health. I’ve never felt rushed or been silenced. She is compassionate and understanding, yet honest and realistic.
I did receive a discount on my IVF package [with IVFMD South FLorida Institute for Reproductive Medicine] which was extremely helpful. For a basic IVF cycle with ICSI & assisted hatching, I will pay approx. $12,400, not including the cost of medications. I was referred to a local fertility pharmacy who offers a great discount, as well as mail in rebates from the pharmaceutical companies...My appointments usually run behind schedule, most notably by one hour, but typically 20-30 minutes on average. The front desk staff is very young and not so warm, but always professional. The “triage” staff is friendly. I find that the waiting room is never overcrowded and is an inviting space.
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Thompson takes her time with me & has familiarized herself my prior medical history and past treatments with former fertility specialists. She is very knowledgeable and realistic - never promising a certain outcome. Dr. Thompson presented me with treatment options that prior specialists did not offer. Although these treatments - IUI in particular, were unsuccessful, she encouraged me to pursue these treatments in my best interest and not for her own financial gain. I feel that Dr. T has my best interests in mind and gives me tough love when needed, all the while encouraging me & offering me the best resources available to improve my health before undergoing additional treatments.
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Be open & honest
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Dr.Thompson takes her time to thoroughly evaluate my history & present me with the best treatment options based on my health. I’ve never felt rushed or been silenced. She is compassionate and understanding, yet honest and realistic.
Describe the protocols Kimberly Thompson used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
With each IUI I used Letrozole & Ovidrel trigger shot. One my 2nd IUI I used Progesterone after afterward. On my 3rd IUI I did back-to-back inseminations & used progesterone starting on the day of my first IUI to increase my success. I am now moving on to IVF.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Sasha, Dr. Thompson’s RN, is amazing. She is personable, knowledgeable, and communicates effectively and efficiently.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
My appointments usually run behind schedule, most notably by one hour, but typically 20-30 minutes on average. The front desk staff is very young and not so warm, but always professional. The “triage” staff is friendly. I find that the waiting room is never overcrowded and is an inviting space.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
I don’t recall specific dollar amounts without going back into my records, but their pricing seems average. I did receive a discount on my IVF package which was extremely helpful. For a basic IVF cycle with ICSI & assisted hatching, I will pay approx. $12,400, not including the cost of medications. I was referred to a local fertility pharmacy who offers a great discount, as well as mail in rebates from the pharmaceutical companies. We did use donor sperm so there were additional costs associated with our IUI cycles, such as sperm thawing and washing, and the costs associated seemed reasonable.
Describe Kimberly Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
For my upcoming IVF cycle we plan to do eSET, depending on the total number of healthy embryos. On my first failed IVF cycle with a former doctor, I had only two healthy embryos (out of 5) that were viable for transfer on day 5.
10
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2019, Successful
10
10
Age 34 - 39
10 IUI
1 IVF
Unexplained
European
Latinx
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Eisermann] discouraged a single transfer. It wasn't really discussed and I was afraid to push for it and lose one. I was ok with it...he helped me conceive my first child via IUI. years later he helped me conceive my second via IVF. He is incredibly smart and friendly. He will tell you the truth and not give you false hopes. He has decades of experience and has seen it all. I think the only complaint I have is that he took too long to try the more aggressive treatment that finally worked.
Problems with Insurance billing [at IVFMD South Florida]. I was erroneously charged for things that were covered...The only weakness is that they should offer counseling of some kind to patients who are really struggling like I was. I happily have my healthy babies and I still hurt from years of fertility struggle...They are generally very nice [nurses]. However, at one point I was getting treatment for months with no success and I was really struggling emotionally. One staff member who had taken some leave saw me and said, "Oh, wow! Why are you still here!?" I know it wasn't intentional but I was so sensitive and it was hurtful.
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
he helped me conceive my first child via IUI. years later he helped me conceive my second via IVF. He is incredibly smart and friendly. He will tell you the truth and not give you false hopes. He has decades of experience and has seen it all. I think the only complaint I have is that he took too long to try the more aggressive treatment that finally worked.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
His sense of humor is a little odd but harmless.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Since I has unexplained infertility, he started me with timed intercourse. Then he tried ta procedure to clear my tubes. Then he gave me medicine to boost my ovulation and timed intercourse. Then he did IUI . I finally got pregnant after several months of IUIs and I had a healthy baby. Years later I returned and we did another IUI and then an egg retrieval and two IVF cycles to finally have my healthy baby.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
They are generally very nice. However, at one point I was getting treatment for months with no success and I was really struggling emotionally. One staff member who had taken some leave saw me and said, "Oh, wow! Why are you still here!?" I know it wasn't intentional but I was so sensitive and it was hurtful.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Dr. Eisermann has perseverance. If you have any chance of getting pregnant, he will find it. If you don't, he will tell you. The only weakness is that they should offer counseling of some kind to patients who are really struggling like I was. I happily have my healthy babies and I still hurt from years of fertility struggle.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
I was lucky to have great insurance but my out of pocket and copays were still expensive.
Describe Juergen Eisermann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
He discouraged a single transfer. It wasn't really discussed and I was afraid to push for it and lose one. I was ok with it.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Problems with Insurance billing. I was erroneously charged for things that were covered.
10
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
10
10
Age 32 - 36
2 IUI
1 IVF
Male Factor
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. McCarthy is fantastic at communicating and relating with her patients. No question no matter how small was ever a dumb question. She has come in after hours to see me and cancelled her entire day to perform emergency surgery on me. Her knowledge and experience is a pristine. She is confident but not overly confident in her abilities...all of my FETs I was on a long lupron protocol in order to give my lining extended time to grow. I was also on viagra for my lining with FETs in addition to the PIO, DelEstrogen, Estrace. Once I became pregnant, I started Triple Progesterone treatment as it has been shown to help those with RPL.
[The nurses at IVFMD South Florida Institute for Reproductive Medicine are] Easy to get in touch with, but sometimes difficult to know who to talk to since there wasnt one specific one assigned...Once or twice my calendar did not reflect the changes that Dr. McCarthy and I had personally discussed. The nurse did not update them...We spent around 13 for our fresh cycle not including meds. Meds generally ran 5-6k. For FETs we spent around 5000 plus 3 in meds.
How was your experience with Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine?
Dr. McCarthy is fantastic at communicating and relating with her patients. No question no matter how small was ever a dumb question. She has come in after hours to see me and cancelled her entire day to perform emergency surgery on me. Her knowledge and experience is a pristine. She is confident but not overly confident in her abilities.
What's one piece of advice would you give a prospective patient of Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine?
Dont be afraid to ask questions
During treatment, were you treated like a number or a human with Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine?
Dr. McCarthy has always gone out of her way to show personalized care. She has never rushed us, she is available by email and phone, she is prompt in all her responses, she hugs you...need I go on?
Describe the protocols Jenna McCarthy used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I honestly cannot remember my specific protocol for egg retrieval and fresh transfer since it was in early 2014, but I do know all of my FETs I was on a long lupron protocol in order to give my lining extended time to grow. I was also on viagra for my lining with FETs in addition to the PIO, DelEstrogen, Estrace. Once I became pregnant, I started Triple Progesterone treatment as it has been shown to help those with RPL.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Easy to get in touch with, but sometimes difficult to know who to talk to since there wasnt one specific one assigned.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Friendly small clinic feel. Never a very long wait compared to some clinics. Easy to get someone via email or phone. You can always see the same doctor which is wonderful. You also can visit the same location each time.
Describe the costs associated with your care under Jenna McCarthy at IVFMD South Florida Institute for Reproductive Medicine.
We spent around 13 for our fresh cycle not including meds. Meds generally ran 5-6k. For FETs we spent around 5000 plus 3 in meds.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Once or twice my calendar did not reflect the changes that Dr. McCarthy and I had personally discussed. The nurse did not update them.
10
Doctor
Jenna McCarthy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
9
Age 42
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Gelman used a less aggressive stimulation protocol with me due to my age- 41yrs old (less drugs) than my previous doctor and it seems the protocol was better - we got more embryos with his protocol than with my previous doctor. He also insisted on using the genetic testing on the embryos which we did for two cycles, when all results came back bad, he proposed trying transfer without testing embryos. this is what we're doing right now
The financial team [at IVFMD- S. FL Institute- Miami] seemed a little cold at first. The rest of the team good and accommodating. I felt good during each visit from seeing the phlebotomist to the nurses that were doing my ultrasound.... I worked with WinFertility (their cost was below the cost of the clinic)... Personalized service, nurses knew patients by name. Clinic was accommodating around my schedule/ vacation days. All questions addressed
How was your experience with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Dr Gelman is a good doctor. Very thorough and knowledgeable. Did a complete set of tests, more than my previous fertility doctor did. He is for an open dialog, doctor to patient. He will tell you his opinion, proposed a treatment and wants your feedback and open dialog to discuss your thoughts, looks for your agreement and acceptance of the plan. He wants to be sure you understand and agree with what will be done.
What's one piece of advice would you give a prospective patient of Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Do your homework (some reading on the subject) so you can have open discussion with the doctor , ask questions and understand all that's being done. This doctor appreciate your opinion on the subject.
During treatment, were you treated like a number or a human with Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine?
Personalized service, nurses knew patients by name. Clinic was accommodating around my schedule/ vacation days. All questions addressed
Describe the protocols Kenneth Gelman used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Dr Gelman used a less aggressive stimulation protocol with me due to my age- 41yrs old (less drugs) than my previous doctor and it seems the protocol was better - we got more embryos with his protocol than with my previous doctor. He also insisted on using the genetic testing on the embryos which we did for two cycles, when all results came back bad, he proposed trying transfer without testing embryos. this is what we're doing right now
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Yvonne)
always made sure I understand the instructions (she was leaving me detailed messages with instructions, repeating info to make sure I understood).
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The financial team seemed a little cold at first. The rest of the team good and accommodating. I felt good during each visit from seeing the phlebotomist to the nurses that were doing my ultrasound.
Describe the costs associated with your care under Kenneth Gelman at IVFMD South Florida Institute for Reproductive Medicine.
I worked with WinFertility (their cost was below the cost of the clinic).
Describe Kenneth Gelman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
I believe he follows recommendation by CDC , by age for eSET (for me he agreed to transfer two embryos as Im 41 years old)
8
Doctor
Kenneth Gelman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 38
2 IVF
PCOS
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. B, treated me like a human because she was very compassionate and sincere. She made sure not to miss a single thing during my plan of care. ... The care, compassion, and sincerity I received from her is like no other. She didn't miss a thing throughout the course of my treatment. Thanks to Dr. B it was made known to me I had PCOS. Thanks to her care and knowledge she provided me the best plan of care to achieve success.
Everyone [IVFMD S FL Inst for Repro Med] is so knowledgeable, organized and compassionate about their work! I did not see nor experience any weakness. ... Yosie, always replied to my calls, emails and concerns. She made everything clear and easy to understand. ... Natasha, was there with her magic touch to always draw my blood. Her hands are magic! ... You are not a number you are a person.
How was your experience with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Dr. B is a Fertility angel sent from above. She will guide you to success and a miracle. The care, compassion, and sincerity I received from her is like no other. She didn't miss a thing throughout the course of my treatment. Thanks to Dr. B it was made known to me I had PCOS. Thanks to her care and knowledge she provided me the best plan of care to achieve success.
What's one piece of advice would you give a prospective patient of Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Listen and let her guide you! She will not fail you even when all hope is lost.
During treatment, were you treated like a number or a human with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Dr. B, treated me like a human because she was very compassionate and sincere. She made sure not to miss a single thing during my plan of care.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Yosie, Bianca and Natasha)
Yosie, Bianca and Natasha along with Dr. B are my angels sent from up above! Yosie, always replied to my calls, emails and concerns. She made everything clear and easy to understand. She provided me positive support and emotional. Bianca, was always there through out the most important parts of this process. She made every visit for ultrasounds and not to mention my egg retrieval the most pleasant! she is an amazing nurse with extraordinary bedside manners. Natasha, was there with her magic touch to always draw my blood. Her hands are magic! the best was when she was there to assist Dr. B with my transfer! it was a great day and I'm so glad she was there.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
This clinic is the place to go for anyone struggling with infertility. You are not a number you are a person. Everyone is so knowledgeable, organized and compassionate about their work! I did not see nor experience any weakness.
Describe the costs associated with your care under Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine.
$15,000
10
Doctor
Maria Bustillo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 38
3 IUI
Male Factor
Other
Other
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He adjusted my medications to accommodate my bodies needs...Dr. Roseff, was always available if I needed to speak to him about something. He was very informative and advised us of the risks and benefits throughout the whole process. He was very gentle when he advised us of our results and reasons for non success up until that point...I am currently going through my first cycle with Dr. Roseff. I had 3 previous unsuccessful IUI attempts before coming to him.
The prescreening [at IVFMD South Florida Institute for Reproductive Medicine] after I had done some tests with another location for myself was $1,500 and my partner was $500. The IVF process was around $23,000. There were a lot of vitamins required to take as well that was probably around 1,500 so far for the both of us...She [nurse] was available at all time for any communication or clarification I needed. She was very organized and laid everything out for is on a calendar. She was on top of my results and what was needed to be done. Very personable and friendly.
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Roseff, was always available if I needed to speak to him about something. He was very informative and advised us of the risks and benefits throughout the whole process. He was very gentle when he advised us of our results and reasons for non success up until that point. I have total faith in Dr. Roseff.
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
He is very gentle and welcoming.
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
very explanatory and informative, gentle and always available.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I am currently going through my first cycle with Dr. Roseff. I had 3 previous unsuccessful IUI attempts before coming to him. He adjusted my medications to accommodate my bodies needs.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Kristi)
She was available at all time for any communication or clarification I needed. She was very organized and laid everything out for is on a calendar. She was on top of my results and what was needed to be done. Very personable and friendly.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
This clinic is very nice. Its not a huge office but very welcoming. They are all organized and on top of things. They advise you of all the payment costs upfront before you start any cycles. They have the vitamins available they recommend you purchase. They are open early in the morning to take care of things before going to work. The only drawback is the Boca Office isn't open on weekends so if you need a service you have to go to one of their other locations.
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
The prescreening after I had done some tests with another location for myself was $1,500 and my partner was $500. The IVF process was around $23,000. There were a lot of vitamins required to take as well that was probably around 1,500 so far for the both of us.
10
Doctor
Scott Roseff
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 31 - 32
6 IUI
3 IVF
Poor Egg Quality
Unexplained
Middle Eastern
Income $200K - $499K
Doctor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Wood's has great knowledge base, as of matter of fact her nick name is the "encyclopedia "...Endometrial scratch prior and treated emdometritis with 3 weeks antibiotics prior to FET, transferred 2 embryos. One took, positive beta, currently 29 weeks!...She is also willing to try newer treatment options...She is up to date with the new studies. She also thinks outside the box which is so important in infertility treatment.
Ask for alternative pricing package [at IVFMD]. Possible discounts available if paying out of pocket...Did not like my nurse, but Belkis who was a coordinator was excellent, organized and responsible, other staff and nurses were nice...Endometrial scratch prior and treated emdometritis with 3 weeks antibiotics prior to FET, transferred 2 embryos. One took, positive beta, currently 29 weeks!
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Dr Wood's has great knowledge base, as of matter of fact her nick name is the "encyclopedia ". She is up to date with the new studies. She also thinks outside the box which is so important in infertility treatment. She is also willing to try newer treatment options unlike some other physicians that would only do for example day 5 transfer. I would highly recommend her.
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Do your research and ask lots of questions. While you are going through infertility treatment, you need to be your own advocate
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Anytime I would not get an answer from nurses or needed to confirm Dr Wood was available to answer the questions or clarify ( via email )
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Cycle 1- pqq and coq10 supplementation 2 month prior to cycle,antagonist cycle, prime with bcp, gonal, menopur, cetrotide, trigger with pregnyl and Lupron, 45 retrieved ,26 mature,9 fertilized with icsi, by day 3 all 20-30 % fragmentation, none made it past day 3, no transfer. Cycle 2-mini ivf with famera and Follistim, human growth hormone, icsi, calcium ionophore, additional supplementation with metformin and myo-inositol, 3 follicles prior to retrieval, ovulated 2 prior to retrival, 1 retrieved , fresh day 3 transfer- negative results Cycle 3- long luteal Lupron, with human growth hormone, follistim, growth hormone, steroid, lupron, menopur. 25 retrieved, 16 mature, 6 fertilized with icsi and calcium ionophore, 3 made it to day 3 with 10-15% fragmentation, froze 2 day 3 and let the 3 one grow in lab. The third one did not grow. Endometrial scratch prior and treated emdometritis with 3 weeks antibiotics prior to FET, transferred 2 embryos. One took, positive beta, currently 29 weeks!
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Yes, was not a fan of my assigned nurse, but loved Belkis who filled in for the nurse! )
Did not like my nurse, but Belkis who was a coordinator was excellent, organized and responsible, other staff and nurses were nice
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Ask for alternative pricing package. Possible discounts available if paying out of pocket. Keep papers and document for future reference. Be your own advocate!
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
Around 55,0000-60,000
Describe Ellen Wood's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
We transferred the only embryos left.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Try to get an email address from a reliable nurse/ coordinator and communicate via email
10
Doctor
Ellen Wood
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 32 - 33
5 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Thompson is incredibly warm, caring and intelligent. She isn't making false promises which I appreciate. She explained the WHY behind everything....we sat and met with Dr. T multiple times in her office, she answered any and all questions I had, I even had her email address and she responded to me quickly and thoughtfully. She even personally called me when my chemical pregnancy occurred....My insurance required single embryo transfer. Dr. T had said if I wanted double she would do it, but preferred single.
They [IVF MD S Florida] have a lot of doctors, do procedures on Sat/Sun and do not batch patients. My only issue was with the front office staff not consistently calling to remind me of appointments, but that only happened once or twice. I also didn't love my IVF coordinator nurse, but when I spoke to her manager I got a new one and she was fantastic....I one time had my IVF coordinator fail to make an appointment for me, but told me she had so I had to wait for a very long time to be seen.
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Thompson is incredibly warm, caring and intelligent. She isn't making false promises which I appreciate. She explained the WHY behind everything. In addition when I was desperate and asked her if we could try anything else (even though it was early on in my treatment) she provided me with options and was very candid about what they meant. These options made the difference for me and I know MANY other patients of other clinics whose RE's wouldn't even entertain the testing and treatment I had that was ultimately successful. She thinks outside the box and does not do a one size fits all. I truly cried when I left her care she was so wonderful.
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Ask questions, lots of them. Advocate for yourself, educate yourself about treatments and procedures so you can be informed and on top of your medical care.
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Thompson, and her nurse Sasha took the time to go over everything with me, we sat and met with Dr. T multiple times in her office, she answered any and all questions I had, I even had her email address and she responded to me quickly and thoughtfully. She even personally called me when my chemical pregnancy occurred.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Sasha Mesa)
Sasha is the absolute BEST. Cannot rave enough about her. She's responsive, compassionate and gets things done. I am a particularly bad blood draw and she would always stop what she was doing to help. When she was on maternity leave the other nurses were good, but not great the way Sasha is. She's exceptional.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
They have a lot of doctors, do procedures on Sat/Sun and do not batch patients. My only issue was with the front office staff not consistently calling to remind me of appointments, but that only happened once or twice. I also didn't love my IVF coordinator nurse, but when I spoke to her manager I got a new one and she was fantastic.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
I had insurance coverage.
Describe Kimberly Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
My insurance required single embryo transfer. Dr. T had said if I wanted double she would do it, but preferred single.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost appointments
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
I one time had my IVF coordinator fail to make an appointment for me, but told me she had so I had to wait for a very long time to be seen. It happened once, it was hardly the norm.
10
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2017, Successful
10
10
Age 38 - 40
2 IVF
Male Factor
Latinx
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
With Dr. Eisermann we felt respected and that our case was important- actually it felt it was his only case. Dr. Eisermann cared about our journey, balancing humanity with transparency....Dr. Eisermann is a great professional with high ethical sense, he is very transparent and has very warm bed manners. He committed to our journey always keep us grounded in reality. Dr. Eisermann always made us feel as if we were his only patients.- I am grateful to have found him and for his support with our cycles.
IVF MD is very organized, the staff is friendly and warm. You can sense how they work as a team and personally we always felt that each of the team members were with us...excited and happy as we progress through the process...Adriana is excellent , she was there by us all the way and participated emotionally of our milestones as we were achieving them. I travel a lot for work and she worked around my agenda to make everything work. I just love her!
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann is a great professional with high ethical sense, he is very transparent and has very warm bed manners. He committed to our journey always keep us grounded in reality. Dr. Eisermann always made us feel as if we were his only patients.- I am grateful to have found him and for his support with our cycles.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Ask a lot of questions, the doctor is EXTREMELY knowledgeable and very open to share- understanding the process helps to go through the journey. It helps to manage the emotional component of it.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
With Dr. Eisermann we felt respected and that our case was important- actually it felt it was his only case. Dr. Eisermann cared about our journey, balancing humanity with transparency.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Adriana Ballestas)
Adriana is excellent , she was there by us all the way and participated emotionally of our milestones as we were achieving them. I travel a lot for work and she worked around my agenda to make everything work. I just love her!
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
IVF MD is very organized, the staff is friendly and warm. You can sense how they work as a team and personally we always felt that each of the team members were with us...excited and happy as we progress through the process. The cycle is a roller coaster, but having people around that cheers up for you makes it so much easier. We are very thankful with every single member of this team for supporting us during the two cycles.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
Each cycle was around $15k
Describe Juergen Eisermann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
Dr. Eisermann is convervative; meaning he will do what is needed to achieve pregnancy, taking in consideration the mom and baby health. He also understood our moral stands and respected them.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to order appropriate test
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Only once, a nurse in the clinic forgot to cancel a blood test and I ended up testing for more than needed. But really not a big deal.
10
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
9
10
Age 37
2 IVF
Uterine Fibroids
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Eisermann and his team are very professional. When you interact with him you can immediately tell that he is well versed in his field. His level of knowledge is evident. I felt that because he explains this every day, multiple times a day, he sometimes goes too fast and can be confusing. He reassures you when you ask a question but left me feeling unclear with his final answer. What I do love about him is that after our failed attempt he told me that he would work with me to identify why we did not get pregnant. He set me up for a few tests and immediately identified a possible caused. He addressed it and within a few months we were pregnant with twins.
Yoselyn Diaz, affectionately known as "Yosi" [a nurse at IVFMed] was beyond amazing. Yosi was always there to answer my questions and address my concerns. She was caring and compassionate and made me feel as though she was invested in my process. She was helpful and resourceful. Honestly, the best!... The clinic has a dedicated team of individuals. They are professional and knowledgeable in the field. One of my observations would be that I had instances when I would like voicemail messages and wouldn't get a timely response. In terms of aesthetics, the clinic's lobby is tastefully decorated and everything is clean and organized.
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann and his team are very professional. When you interact with him you can immediately tell that he is well versed in his field. His level of knowledge is evident. I felt that because he explains this every day, multiple times a day, he sometimes goes too fast and can be confusing. He reassures you when you ask a question but left me feeling unclear with his final answer. What I do love about him is that after our failed attempt he told me that he would work with me to identify why we did not get pregnant. He set me up for a few tests and immediately identified a possible caused. He addressed it and within a few months we were pregnant with twins.
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Follow his instructions to the letter. Rely on his team to offer the additional support you will need. When in doubt of ask him for further details, if still not sure, contact another individual from his team who can help.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann and his team are very professional. After our first failed attempt they were all very reassuring and caring. Dr. Eisermann worked on identifying the issue of our first attempt and within a few short months we were trying again, this time we had 2 frozen embryos transferred which resulted in a positive pregnancy test. We are expecting twins (boy & girl) in early 2018. His supporting team is beyond amazing. My coordinator was Yosi, she communicated with me on an ongoing basis, answered all and any of my questions with honesty and care. She always made me feel like she cared about my process and outcome. Highly recommend this team!
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
One of the things I remember is that after my first failed attempt, the doctor wanted to identify why my embryo didn't attach. After running some tests he set me up for intralipid transfusions which allowed my body to be receptive and not reject my second transfer. I needed a total of three intralipid transfusions, two were administered in the doctor's office and the last one was conveniently set to be done in my home (same cost).
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Yoselyn Diaz)
Yoselyn Diaz, affectionately known as "Yosi" was beyond amazing. Yosi was always there to answer my questions and address my concerns. She was caring and compassionate and made me feel as though she was invested in my process. She was helpful and resourceful. Honestly, the best!
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The clinic has a dedicated team of individuals. They are professional and knowledgeable in the field. One of my observations would be that I had instances when I would like voicemail messages and wouldn't get a timely response. In terms of aesthetics, the clinic's lobby is tastefully decorated and everything is clean and organized.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
I invested over $30K in the process (two attempts)
Describe Juergen Eisermann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
Dr. Eisermann really left it up to my husband and I to chose. We didn't have that many available to begin with, so on our first attempt we decided on one embryo (didn't attach). Second attempt, we opted for two embryos which resulted in a twin pregnancy. We are expecting a boy and a girl.
9
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
9
Age 33 - 34
2 IVF
Diminished Ovarian Reserve
Male Factor
Immunological
Prefer not to answer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He was realistic and sometimes blunt about our chances, which we appreciated because we realized that we faced difficult odds. We felt that he would tell us if he felt it was time to switch treatment courses so that it did not waste our money. We also liked his holistic approach....We felt that Dr. Roseff genuinely enjoys his job and is a very thorough doctor. After visiting another doctor in the area, we felt more comfortable with him because we felt that he took the time to do tests and procedures to determine the best course of treatment for us rather than just rush us into the procedures. It did not feel like a "one-size-fits-all" category.
I love the nursing staff [at IVFMD - Miami]! They felt like family after all we had been through. I felt that you do have to be on top of things and call if you don't hear back about test results or if you have questions but they are always happy to answer your questions and you never feel like you are bothering them....once or twice I had to ask about a test result but it was for smaller tests, nothing big like PGS or anything...The company (IVF-MD) is pretty big so it can be difficult to deal with financials and appointments.
How was your experience with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
We felt that Dr. Roseff genuinely enjoys his job and is a very thorough doctor. After visiting another doctor in the area, we felt more comfortable with him because we felt that he took the time to do tests and procedures to determine the best course of treatment for us rather than just rush us into the procedures. It did not feel like a "one-size-fits-all" category. He was realistic and sometimes blunt about our chances, which we appreciated because we realized that we faced difficult odds. We felt that he would tell us if he felt it was time to switch treatment courses so that it did not waste our money. We also liked his holistic approach. I followed his recommendations on vitamins and acupuncture and I do think it made a real difference in my course of treatment. I definitely felt that we were treated personally and were not a number in the process. Even though Dr. Roseff did not perform my actual retrieval or transfer, we had Dr. McCarthy in the Jupiter office and she was amazing too! After the positive pregnancy test, Dr. Roseff carefully monitored the pregnancy for the first 10 weeks and this made me feel very comfortable. When it was time to switch to an OBGYN in the pregnancy, I wished we could continue with Dr. Roseff instead! We plan on coming back in the future to try for number 2!
What's one piece of advice would you give a prospective patient of Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
The process can be frustrating and sometimes it is hard to hear negative news but you are in good hands and he will do everything he can to help you get pregnant.
During treatment, were you treated like a number or a human with Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine?
Dr Roseff and his nurse Kristi took all the time I needed to answer my questions and emails. I never felt rushed in his office.
Describe the protocols Scott Roseff used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
After testing and diagnosis, I did 3 months of a extensive vitamin protocol and acupuncture. We started injections for an egg retrieval within 6 months of my first visit. We had to cancel the first cycle to adjust the medications but did so early enough to prevent losing too much money. Our second cycle was successful and we retrieved two healthy frozen embryos with PGS testing. Because of my DOR, we decided to keep those frozen and try for another cycle to do a fresh transfer (because the PGS screening came back positive). We changed the protocol to a lupron start to try for a better result in the number of eggs but it didn't work for me. I had fewer egg follicles and actually ovulated early! We spoke with Dr. Roseff and he agreed that we should revert back to the earlier protocol that had worked. Our fourth treatment did not produce a large number of follicles and we were concerned. We had only 3 eggs retrieved and only two fertilized but it looked like that might be the best we could do. Luckily, 2 eggs made it to day 5 embryos and we did a day 5 fresh transfer of both embryos and one of them worked! :) Also, before doing the fresh transfer we tested for blood clotting issues and natural killer cell issues, both of which came back as potential dangers. Dr. Roseff had me on a baby aspirin and Lovenox injections for the first trimester. I also did intralipid treatments for my natural killer cells.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Kristi Vesh)
I love the nursing staff! They felt like family after all we had been through. I felt that you do have to be on top of things and call if you don't hear back about test results or if you have questions but they are always happy to answer your questions and you never feel like you are bothering them.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Strength- Dr Roseff, Kristi, and Dr. McCarthy were all amazing! You feel that they get to know you personally and really care about your treatment. Weakness- The company (IVF-MD) is pretty big so it can be difficult to deal with financials and appointments. But get to know the office staff at Dr. Roseff's office. They will help you through this part!
Describe the costs associated with your care under Scott Roseff at IVFMD South Florida Institute for Reproductive Medicine.
They were expensive. I am not going to lie, the whole process was very expensive and we were entirely out of pocket (that is more of an issue with my insurance though!) But in the end, the cost is worth it and I would do it again without hesitation.
Describe Scott Roseff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
Yes, he felt that if we had done a frozen transfer with embryos that had been PGS tested, we should do a single embryo transfer. However, since we decided to do a fresh transfer for this cycle with no PGS testing, we transferred two embryos. I think this was the right decision for me because only one stuck.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Nothing too major... just confusion about appointments made (we made a LOT of appointments over the year and a half). Just make sure you get a confirmation email or text. Also, once or twice I had to ask about a test result but it was for smaller tests, nothing big like PGS or anything.
10
Doctor
Scott Roseff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unknown Success
8
10
Age 31 - 32
8 IUI
PCOS
Recurrent Pregnancy Loss
Latinx
Income $100K - $199K
Operations
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Eisermann has great bedside manner and will give you the time needed to answer all questions you might have. His statistics are some of the best in the area. The only negative is that due to him being in high demand, it can be difficult to get an appointment specifically with him. Usually they will try to give you an appointment with a nurse rather than with him. I always ask for him specifically when scheduling an appointment and am able to get him about 50% of the time. I also do not like the fact that he does not perform the IUIs himself.
[IVFMD-S FL Inst] Strengths: -Great, knowledgeable nurses and medical assistants -Helpful, knowledgeable billing/insurance coordinators -The ladies at the checkout desk are wonderful (especially Darilis & Rosie).... Sasha, Leslie and Karla are amazing! Jeksy is also excellent at drawing blood and is very patient if you are squeamish. She has never had to stick me more than once, which I greatly appreciate! All of the nurses are very helpful and understanding and have a good bedside manner. If they are not comfortable performing a procedure or don't know how to answer a question they will ASK the doctor and will never wing it or give you the wrong answer.
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann has great bedside manner and will give you the time needed to answer all questions you might have. His statistics are some of the best in the area. The only negative is that due to him being in high demand, it can be difficult to get an appointment specifically with him. Usually they will try to give you an appointment with a nurse rather than with him. I always ask for him specifically when scheduling an appointment and am able to get him about 50% of the time. I also do not like the fact that he does not perform the IUIs himself.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Dr. Eisermann has great bedside manner and will give you the time needed to answer all questions you might have. The only negative is that due to him being in high demand, it can be difficult to get an appointment specifically with him. Usually they will try to give you an appointment with a nurse rather than with him. I always ask for him specifically when scheduling an appointment and am able to get him about 50% of the time.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
IUI: femara 5mg on days 3-7, ovidrel around day 14 depending on ultrasound, IUI approximately 24 hours later. IVF: About to start the process so cannot comment yet.
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Suselle but also worked with others)
Sasha, Leslie and Karla are amazing! Jeksy is also excellent at drawing blood and is very patient if you are squeamish. She has never had to stick me more than once, which I greatly appreciate! All of the nurses are very helpful and understanding and have a good bedside manner. If they are not comfortable performing a procedure or don't know how to answer a question they will ASK the doctor and will never wing it or give you the wrong answer. The weekend nurse Ashley is my least favorite of the staff. She contradicts the dr and at one point even told me that the dr's protocol was wrong. I never felt comfortable with her. Her bedside manner is average, not great.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Strengths: -Great, knowledgeable nurses and medical assistants -Helpful, knowledgeable billing/insurance coordinators -The ladies at the checkout desk are wonderful (especially Darilis & Rosie) -Dr. Eisermann is understanding and explains things clearly and in layman's terms -Although procedures are expensive, they are comparable or better than other clinics I have researched. Weaknesses: -Can't always see the dr. directly due to his schedule and/or vacations
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
IUIs were covered by insurance, so I paid a $65 copay for each visit. Visits for bloodwork only were fully covered by my insurance (no copay). Intralipid treatment was not covered by insurance and was $170 out of pocket per IV treatment. Bloodwork for natural killer (NK) cells was not covered by insurance and was about $350 out of pocket. My IVF cycle will cost about $12,000 plus medications. They offer several packages depending on your specific medical needs. They also offer different discounts to these packages at times.
Describe Juergen Eisermann's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
About to start the IVF process so cannot comment yet.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
The nurse has forgotten to call me with results.
8
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unknown Success
10
10
Age 37 - 38
1 IUI
1 IVF
Immunological
Latinx
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Thompson] gained my trust when she personally performed my first ultrasound at the clinic. It gave me confident that she was involved in my care. Then she performed every single other procedure I had before, during, and after the egg retrieval including the transfer...She is considered about unnecessary expenses and works with us to use the insurance covered services when possible...We are very pleased with Dr. Thompson's bedside manners and professionalism, which is hard to find nowadays.
[IVFMD - Miami] Centrally located with onsite valet parking and public parking around. It has been recently remodeled has an inviting setting. The best of all, the staff. The registration, check-out, and financial personnel is beyond great. Even when discussing financial (hard topic), they do it with such a compassionate professionalism that I felt they were discussing the matter considering my best interest at all times. They worked to accommodate my appointments to interfere the least possible with my work schedule.
How was your experience with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
She gained my trust when she personally performed my first ultrasound at the clinic. It gave me confident that she was involved in my care. Then she performed every single other procedure I had before, during, and after the egg retrieval including the transfer. Always there, never in a rush. I needed a surgical procedure before I could continue with my IVF treatment and she was fantastic at communicating with the surgeon and I was back on IVF treatment in just a few weeks. She consistently answer my and my husband's questions even when they seem to be a lot. She never disregards our concerns. She is considered about unnecessary expenses and works with us to use the insurance covered services when possible, such providing me with a prescription to do the labs at the covered facility. We are very pleased with Dr. Thompson's bedside manners and professionalism, which is hard to find nowadays.
What's one piece of advice would you give a prospective patient of Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
Do not be afraid to raise your concerns or ask questions. Dr. Thompson is always receptive and addresses them with care and professionalism.
During treatment, were you treated like a number or a human with Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine?
The level of caring and compassion that Dr. Thompson provides is beyond any expectation I could have when I decided to visit the clinic. She is very detailed in her explanations, never makes me feel that she is rushing the consult or the procedure, and she is open to listen to my concerns and find a solution together. She is the doctor I want to have at this point of my reproductive treatment.
Describe the protocols Kimberly Thompson used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
I have a quite complicated reproductive history and ongoing diagnoses. She explained the proposed treatment plan and we collaborative decide on going with fresh transfer after stimulation and retrieval. Stimulation: Menopur, Gonal F, Dexamethosone at first, then added Cetrotide and finally Human Chorionic Gonadotropin (hCG) as trigger. Retrieval: Antibiotic prophylaxis, Medrol, Estrace, and Crinone (progesterone) Transfer: Antibiotic prophylaxis, Aspirin, Estrace and Crinone. IVIG related to abnormal APA values. Implantation failed. hcG raised and then dropped to non-preganancy levels
Describe your experience with your nurse at IVFMD South Florida Institute for Reproductive Medicine. (Assigned nurse: Sasha and Nicole)
Sasha and Nicole were excellent in coordinating my care, always responded to my calls and messages in a timely manner, explained everything in details, and collaborated with other team members seamlessly. They showed not only knowledge, but also compassion and efficient care. We also received the same level of amazing care from the nurses present in the retrieval and transfer procedures. The nursing/clinical staff, such as Vanessa, Lesley, and the lab technicians has consistently been caring, accommodating, and compassionate.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Centrally located with onsite valet parking and public parking around. It has been recently remodeled has an inviting setting. The best of all, the staff. The registration, check-out, and financial personnel is beyond great. Even when discussing financial (hard topic), they do it with such a compassionate professionalism that I felt they were discussing the matter considering my best interest at all times. They worked to accommodate my appointments to interfere the least possible with my work schedule. They reduced stress from the IVF treatment process in many occasions; always ready and willing to help.
Describe the costs associated with your care under Kimberly Thompson at IVFMD South Florida Institute for Reproductive Medicine.
Approximately $20,000 for IVF. I did not have infertility treatment coverage under my medical insurance.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
In a couple of occasions, the information provided seemed to conflict previously received instructions. However, the team communicated quickly and the instructions were clarified in a matter of minutes. I was very satisfy with the problem resolving abilities showed by the team.
10
Doctor
Kimberly Thompson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
0
0
Age 37
2 IVF
Poor Egg Quality
Tubal Blockage
Income $50K - $99K
Accountant
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr knew that my first IVF had failed, she [Dr. Maria Bustillo] did not take in consideration what went wrong, she treated as first time. I was not guided to select the best program, I chose a package that included medicine. At the time of the embryo transfer her cellphone rang and she answered it in the middle of the process. What professional does that. Once we were told the result was negative she indicated that the medicine that I chose was not adequate and that she did like to use it.
they [IVFMD S. FL Institute for Reproductive Med- Miami] need to guide better new patients regarding financial aids. not everyone has the money to these expensive treatments. Also, follow up after treatments. no one ever called me to ask if we wanted to do something else.... it was 20k one cycle including meds... I only saw the Dr Bustillo the first appointment, during the egg retrieval , embryo transfer and the appointment after the result was negative.
How was your experience with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
Dr Bustillo was recommended as one of the best in her field. Despite the fact, Dr knew that my first IVF had failed, she did not take in consideration what went wrong, she treated as first time. I was not guided to select the best program, I chose a package that included medicine. At the time of the embryo transfer her cellphone rang and she answered it in the middle of the process. What professional does that. Once we were told the result was negative she indicated that the medicine that I chose was not adequate and that she did like to use it. The medicine that was included in the package that the clinic recommends. How I was supposed to know. I would not recommend Dr Bustillo for anything, it did not have delicacy when talking to us and it did not give any other alternative after the fact. Very disappointing of the clinic and the Doctor
What's one piece of advice would you give a prospective patient of Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
have more experts opinions, and do more research. about clinics, and especially doctors
During treatment, were you treated like a number or a human with Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine?
I understand that Dr's do not have the need to do the ultrasounds or see the patient during the process. But I only saw the Dr Bustillo the first appointment, during the egg retrieval , embryo transfer and the appointment after the result was negative. No sympathy whatsoever, just other file in her cabinet. one more to her list.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
They were ok.. did their job. nothing more
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
they need to guide better new patients regarding financial aids. not everyone has the money to these expensive treatments. Also, follow up after treatments. no one ever called me to ask if we wanted to do something else.
Describe the costs associated with your care under Maria Bustillo at IVFMD South Florida Institute for Reproductive Medicine.
it was 20k one cycle including meds
Describe Maria Bustillo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
because I have uterus unicornis only one embryo can be transferred. I knew this since my first time.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Scheduled the wrong procedure
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
no comments
0
Doctor
Maria Bustillo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Unsuccessful
3
4
Age 42 - 43
1 IUI
1 IVF
Unexplained
Latinx
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt she [Dr. Wood] was very optimistic when she suggested that at the age of 42 we should try: three attempts at timed intercourse with meds, one attempt at IUI and if no results, we try IVF. I think, we should have tried IVF from the start, since my AMH numbers were extremely low from the start. This would have saved us time and thousands of dollars...We had three attempts of timed intercourse with meds, one attempt at IUI and two attempts of IVF. The first attempt at IVF was canceled due to the medical staff not preparing me for retrieval on time (I ovulated) . On the second attempt at IVF, 4 ova were retrieved, two of which were fertilized and only one egg was transferred).
At the first attempt of IVF [at IVFMD] we spent $5,000 in injections and related meds...I asked when would they start to prepare me for retrieval since I was getting closer to my ovulation day. I was told to wait. I ovulated before retrieval. Cycle was canceled. That amount of money is A LOT for an error on their part. Afterwards, we were told"... that's biology for you". We were extremely disappointed with how this was handled.
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
I was referred to Dr. Wood from a friend who had a successful first try at IVF. From our first consultation, I felt she was very optimistic when she suggested that at the age of 42 we should try: three attempts at timed intercourse with meds, one attempt at IUI and if no results, we try IVF. I think, we should have tried IVF from the start, since my AMH numbers were extremely low from the start. This would have saved us time and thousands of dollars.
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Do your research before seeing any fertility doctor. When seeing Dr. Wood, ask many questions about how effective does her office staff communicate with patients. If something does not feel right, trust your gut and quickly get a second or even third opinion from another fertility doctor.
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Would have preferred to have had better communication with the nurses and the doctor. When a couple is paying thousands of dollars for treatment, you want to work with clinic staff members who can answer all your questions without feeling as if you are a "bother" (or a number).
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
We had three attempts of timed intercourse with meds, one attempt at IUI and two attempts of IVF. The first attempt at IVF was canceled due to the medical staff not preparing me for retrieval on time (I ovulated) . On the second attempt at IVF, 4 ova were retrieved, two of which were fertilized and only one egg was transferred).
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
At times, it felt that the nurses were overwhelmed treating so many patients. Most phone calls were returned at the end of the work day. If I asked for clarification, I would sometimes hear it in their voice how stressed out they were with my questions. In person, while at the clinic they did make the effort to answer my questions and give me support when needed.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
The office provides flexibility of working hours. I was able to get the appointment times I needed to do tests and procedures before going to work. They offer many office locations. They have Saturday hours and open on Sunday as needed. The wait time is reasonable. Communication among nurses and staff can be better.
Describe your experience with your monitoring appointments at IVFMD South Florida Institute for Reproductive Medicine.
The hours for monitoring appointments were fine.
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
IVF package treatment $16,000. IVF Meds/injections both attempts approximately ~$5,000 (~$10,000).
Describe Ellen Wood's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVFMD South Florida Institute for Reproductive Medicine.
This did not apply to me, since only one egg was transferred of two that were fertilized.
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
At the first attempt of IVF we spent $5,000 in injections and related meds. I took careful notes and followed all instructions well. I asked when would they start to prepare me for retrieval since I was getting closer to my ovulation day. I was told to wait. I ovulated before retrieval. Cycle was canceled. That amount of money is A LOT for an error on their part. Afterwards, we were told"... that's biology for you". We were extremely disappointed with how this was handled.
3
Doctor
Ellen Wood
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
10
10
Age 30
2 Fertility Medications
Male Factor
PCOS
Latinx
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We spoke [with Dr. Ellen Wood] in detail for a good length of time. She never rushed us out of her office... Dr. Wood has been a light for us through this almost 10 year journey. She is HIGHLY recommended. She got me answers I didn't even know I was looking for...She took a different approach to medicine than all of the other physicians I had seen before her. she also confirmed that I was on the completely wrong treatment for what I was trying to accomplish
[IVFMD is] Beautiful, Clean, up to date office, amazing staff, WONDERFUL doctor!...Whatever they could not get covered under insurance. They went the extra mile to try and get it covered by insurance. They also were very flexible with other options and payment plans for procedures and testing...No matter how many times I call, they always work me in when I need to get in, especially emergencies. Never give any attitude. it is like they have all walked in my shoes. They know how delicate this journey is and respect it.
How was your experience with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
She took a different approach to medicine than all of the other physicians I had seen before her. she also confirmed that I was on the completely wrong treatment for what I was trying to accomplish, and the doctor who put me on it has been in the field for 30+ years (what a relief). She busted all of the myths I knew or heard. She was simply amazing. I just wish I had the money to move forward with treatment.
What's one piece of advice would you give a prospective patient of Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
Be prepared to be blown away. I was so happy I chose her as a second opinion. so many people I know have seen her or others in her practice and absolutely love her and so did I! Her knowledge and DO approach to medicine is what got me.
During treatment, were you treated like a number or a human with Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine?
She is so informative and knowledgeable. She took the time to answer all of my questions in all aspects. She listened very well. She made a lot of my fears go away. Even though she has never walked in my shoes, it felt like she had.
Describe the protocols Ellen Wood used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
She wanted to weigh out all options. Plenty of Testing! She also made sure I was aware of all of my options. what could happen or not happen. What could be wrong or not be wrong. We spoke in detail for a good length of time. She never rushed us out of her office. We have an amazing plan, but unfortunately for us the real issue is insurance and money. Dr. Wood has been a light for us through this almost 10 year journey. She is HIGHLY recommended. She got me answers I didn't even know I was looking for.
Describe your experience with the nursing staff at IVFMD South Florida Institute for Reproductive Medicine.
Amazing! No matter how many times I call, they always work me in when I need to get in, especially emergencies. Never give any attitude. it is like they have all walked in my shoes. They know how delicate this journey is and respect it.
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Nothing at all, Just go! You won't regret it! Beautiful, Clean, up to date office, amazing staff, WONDERFUL doctor!
Describe the costs associated with your care under Ellen Wood at IVFMD South Florida Institute for Reproductive Medicine.
Whatever they could not get covered under insurance. They went the extra mile to try and get it covered by insurance. They also were very flexible with other options and payment plans for procedures and testing.
10
Doctor
Ellen Wood
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
9
9
Age 46
2 IUI
IVF
Donor Eggs
Other
Latinx
Income $100K - $199K
Sales Representative
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
From the 1st day we met with Dr. Eiserman he reviewed our file and was very confident he could help us conceive a positive pregnancy. His strong recommendations were for a donor egg versus my own due to my age and having a positive outcome therefore this was the only avenue I was not too content with but we followed his recommendations. He led my care with much dignity and respect for our concerns and always was direct on what needed to be addressed in order to have a positive pregnancy as my main reason for IVF assistance was maternal age after no other medical issues were we against us conceiving. He made sure to include us in all our test and discussed with us what were the best options to address and was open to answering our concerns never feeling rushed nor just another number for his clinic. We are very grateful and blessed he was able to help us conceive our newest addition to our family.
Front desk staff [at IVFMD S. Florida] were very friendly and made your visits very welcoming. Calling office was a bit of a challenge (weakness) as the main line directs you to general call box which then prompts you to select the office you are trying to call which then a receptionist answers and then has to manually transfers you to the clinic you are trying to reach. It was a bit time consuming when trying to reach the office. Once you are in the transfer process the direct line they provide you for a mail box for your treatment plan progress and messages I find it very helpful and makes retrieving your plan of care very productive for the office.
How was your experience with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
I must say there has been a long process for us and if you are in a rush this is just not the mindset to keep. Patience and following medical advise is key. It is not easy though. With this said I must say that I never saw myself utilizing an IVF specialist as I had 3 live births in my life 2 from my 1st marriage and 1 from my current marriage which afterwards we were having a tough time conceiving again therefore were open to have this help. Are there any regrets? Yes and No as I wish I would have educated myself to save my own embryo as using a donor one took a bit to accept, but once done I could not look back and am very happy I did. Dr. Eiserman was a key proponent in discussing many of our concerns and helped us get educated on the IVF world and process of how he was confident he could help us after reviewing our medical records. I am in the medical field and understood much of his process yet had questions as this was an uncharted territory for me. We felt his demeanor and professionalism helped us make the decision to move forward and embark in this process. Since the day we said yes to proceed Dr. Eiserman was a man of his word, very attentive and displayed much patience to address any concerns we may have had. My husband and or myself. our meetings were thorough never rushed and he made sure to help us feel we were engaged and educated. We did have a setback upon our 1st expected FET (frozen egg) where it never happened due to internal issues with the embryo and this was devastating to us all. As much all time was spent in preparation and the waiting was unbearable ( this is why I mentioned previously, patience is a virtue) It was very difficult and disappointing as we were lost and for a moment felt we needed to walk away. Fortunately Dr. Eiserman sat with us reviewed the issues at hand and knew that he had to do the right thing being he was a man of his word and after his own internal review he was able to make this process a reality again for us making sure to take full ownership, therefore a new cycle was started in preparation for a new FET with a fresh embryo. Once he was able to immediately address this issue we were back on track to start the stim cycle again in line to perform FET. 2 months later (which felt like another year) we were able to do our FET and 6 weeks later we tested positive. After the monitoring and following his plan of care we were discharged with a positive pregnancy past our 12 weeks and we welcome our son 7 weeks early this March 2017. We are blessed and could never be more thankful of Dr. Eiserman he knew and knows this filed and is one of the many blessings that helped us and crossed our path allowing us to experience this blessing one more time in our lives. Forever we are thankful!
What's one piece of advice would you give a prospective patient of Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
Patience, be informed, ask questions but educate yourself that you are able to have a dialogue with a physician that knows his field. Allow yourself to be open for options as what you may think is the only avenue you need or want to experience with today's technology you have other options that can and may help you conceive.
During treatment, were you treated like a number or a human with Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine?
From the 1st day we met with Dr. Eiserman he reviewed our file and was very confident he could help us conceive a positive pregnancy. His strong recommendations were for a donor egg versus my own due to my age and having a positive outcome therefore this was the only avenue I was not too content with but we followed his recommendations. He led my care with much dignity and respect for our concerns and always was direct on what needed to be addressed in order to have a positive pregnancy as my main reason for IVF assistance was maternal age after no other medical issues were we against us conceiving. He made sure to include us in all our test and discussed with us what were the best options to address and was open to answering our concerns never feeling rushed nor just another number for his clinic. We are very grateful and blessed he was able to help us conceive our newest addition to our family.
Describe the protocols Juergen Eisermann used in your cycles at IVFMD South Florida Institute for Reproductive Medicine and their degree of success.
Birth Control to start off Lupron 5units daily Pelvic Ultrasounds Estrace 2mg Vivelle Patches .1mg x2 Antibiotics (Doxycycline 100mg) for myself and husband prior to FET Progesterone capsules 200mg Progesterone oil 50mg Prenatal Vitamins Baby Aspirin 80mg Medrol 4 mg Husbands sperm donation for fertilization process Progestrone injections
Describe your experience with IVFMD South Florida Institute for Reproductive Medicine.
Front desk staff were very friendly and made your visits very welcoming. Calling office was a bit of a challenge (weakness) as the main line directs you to general call box which then prompts you to select the office you are trying to call which then a receptionist answers and then has to manually transfers you to the clinic you are trying to reach. It was a bit time consuming when trying to reach the office. Once you are in the transfer process the direct line they provide you for a mail box for your treatment plan progress and messages I find it very helpful and makes retrieving your plan of care very productive for the office.
Describe the costs associated with your care under Juergen Eisermann at IVFMD South Florida Institute for Reproductive Medicine.
22k + out of pocket
What specific things went wrong at IVFMD South Florida Institute for Reproductive Medicine?
  • Failed to inform you of changes in protocol
  • Lost or damaged samples
Describe the specific things that went wrong at IVFMD South Florida Institute for Reproductive Medicine.
Due to change in staff as our initial nurse was going on maternity leave the communication from one nurse to new nurse was weak where we had some information not passed on to us and training of medications and injections needed to be taken were not discussed to us, therefore we could have had a poor protocol but due to myself being in the medical field I made sure to request to have a meeting to have this addressed therefore the new nurse was able to educate my husband and myself which was very helpful to both. In another incident the office failed to contact me on a change of protocol and when I arrived to the office I discussed the protocol and they advised they had informed me of this change which it did not happen. We were able to review the current plan and from here forward I made sure to ask twice in order to prevent future errors
9
Doctor
Juergen Eisermann
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
IVFMD South Florida Institute for Reproductive Medicine
Miami
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources