Jones Institute for Reproductive Medicine

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing: Offered
Coordinating at-home nursing
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication: Offered
Providing backup medication
Newport News
729 Thimble Shoals Road
Newport News, VA 23606
757-446-7100
Norfolk
601 Colley Ave
Norfolk, VA 23507
757-446-7100
Virginia Beach
2075 Glenn Mitchell Drive
Virginia Beach, VA 23456
757-446-7100
Show all branches
On a scale from 0-10, how likely are you to recommend Jones Institute for Reproductive Medicine to a friend?
Strongly recommend: 58%Neutral: 33%Don't recommend: 9%8.6
72 assessments
  • 58% Strongly recommend (9-10)
  • 33% Neutral (7-8)
  • 9% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
452
Annual Cycles National Avg.
635
8.7
Average Doctor Score
4 doctors
72 assessments
8
8
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained, Other
8
8
I never feel rushed when I meet with Dr. Bocca, she takes the time to answer all my questions.... Dr. Bocca is patient, a great communicator and is easy to understand. She doesn’t use too much medical jargon and fully explains all procedures and possible outcomes. She always takes the time to answer all my questions and concerns.... I tried IUI twice earlier this year. Each time, I started with five days of femara, cd 3-7. Day 8 I would go for an ultrasound and they would prescribe my dosage of menopur.
The clinic [Jones Institute for Repro Med] is slow to post payments, so make sure you keep all your receipts. Also, they are slow to submit bills to the insurance company. The staff is overall friendly and they return phone calls quickly.... The overall cost of IUI including medicine was close to $3000.... Some nurses were poor communicators (ie: their directions weren’t clear) and some weren’t very friendly but overall I had a good experience with the nursing staff.
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
No
Race
European, Middle Eastern
Income
$50K - $99K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained, Other
8
8
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca is patient, a great communicator and is easy to understand. She doesn’t use too much medical jargon and fully explains all procedures and possible outcomes. She always takes the time to answer all my questions and concerns.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Don’t be afraid to ask questions and request alternative medications (for instance, if you know of a cheaper option).
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
I never feel rushed when I meet with Dr. Bocca, she takes the time to answer all my questions.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I tried IUI twice earlier this year. Each time, I started with five days of femara, cd 3-7. Day 8 I would go for an ultrasound and they would prescribe my dosage of menopur. I would do 3-5 days of shots of menopur while getting ultrasounds every few days to check my egg growth. Once they were a good size (she liked 17 or larger). When my eggs were large enough, I would take the ovidrel trigger shot. Within the next 36hrs my husband and I would go in for the IUI. I did femara and menopur because dr. Bocca said she wanted to see two large eggs at the time of IUI and I had a history of only one egg from just the femara alone.
Describe your experience with the nursing staff.
Some nurses were poor communicators (ie: their directions weren’t clear) and some weren’t very friendly but overall I had a good experience with the nursing staff.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic is slow to post payments, so make sure you keep all your receipts. Also, they are slow to submit bills to the insurance company. The staff is overall friendly and they return phone calls quickly.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
The overall cost of IUI including medicine was close to $3000.
8
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Jones Institute for Reproductive Medicine
Newport News
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
6
Age
36
Treated
2017
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
8
6
She [Dr. Silvina Bocca] was very good at explaining things. She was the first doctor that we saw when we started this whole journey so she really laid the groundwork for our whole understanding of everything. She answered all of our questions, she was prompt and through on our scheduled meetings with her...she is going to give you a lot of information...We did 2 times intercourse treatment with Dr. Bocca and one IUI... I just remember her being very hopeful that the times intercourse with the trigger shot would work because we had done so well on every test prior to trying her treatment.
we never received the packet for the IVF costs [from Jones Institute for Reproductive Medicine]. Twice I was told it was in the mail to me. I tried to make an appointment to speak with someone in the finance and was never able to get a call back or an appointment. So we left and I made multiple requests to have my records sent and the new office I was at made attempts and nothing was ever sent- I had to show them things on the my chart app.
Age
36
Treated
2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Unexplained
8
6
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
She was very good at explaining things. She was the first doctor that we saw when we started this whole journey so she really laid the groundwork for our whole understanding of everything. She answered all of our questions, she was prompt and through on our scheduled meetings with her.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
To come to the appointment with a paper and pen because she is going to give you a lot of information.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
I enjoyed seeing Dr. Bocca- she was very caring and knows what she is talking about.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We did 2 times intercourse treatment with Dr. Bocca and one IUI--I don't really remember the treatment protocol- I just remember her being very hopeful that the times intercourse with the trigger shot would work because we had done so well on every test prior to trying her treatment.
Describe your experience with the nursing staff.
I didn't really like that I saw someone new every time. It made me feel like a new patient almost every time because I was explaining the same thing at almost every visit.
Describe your experience with Jones Institute for Reproductive Medicine.
I was not that happy with the clinic- which is ultimately why we left there. Dr. Bocca was great but her staff not so much. I did not like that when I sent an email or had a question- the tone of the responses were not always pleasant. I didn't like how you never saw the same person twice, there is no relationships between patient and the staff.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
I believe was paid around 3000.00 for the IUI-- not including medicine
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost paperwork
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
When we decided to do IVF after the failed IUI we were going to stay at the Jones Institute however we never received the packet for the IVF costs. Twice I was told it was in the mail to me. I tried to make an appointment to speak with someone in the finance and was never able to get a call back or an appointment. So we left and I made multiple requests to have my records sent and the new office I was at made attempts and nothing was ever sent- I had to show them things on the my chart app.
8
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Jones Institute for Reproductive Medicine
Newport News
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
6
Age
33
Treated
2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
7
6
I rarely saw Dr. Oehninger once I started my cycle. Lower level staff or the other REs performed almost all of my monitoring ultrasounds, as well as my egg retrieval and transfer. You don't get to choose who performs your care and it's not consistent...I went into our IVF cycle expecting to be seen by Dr. Oehninger, as our assigned RE. I had really appreciated how much time and information he gave us at our consultation visits and looked forward to him being involved in my care. However, I didn't see him much during the monitoring cycle. Even when I did, a training doctor performed the actual ultrasound.
The Jones Institute is part of EVMS so you can expect extra sets of hands and eyes in the room in most cases...I would've strongly preferred to have received my monitoring results on a regular basis, instead of having to beg for them after the cycle was complete...I was also not pleased at how scarce the embryo development reports were...The nurse who handles blood draws is incredibly sweet. The OR nurses are really wonderful and compassionate, too....
Age
33
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
7
6
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I went into our IVF cycle expecting to be seen by Dr. Oehninger, as our assigned RE. I had really appreciated how much time and information he gave us at our consultation visits and looked forward to him being involved in my care. However, I didn't see him much during the monitoring cycle. Even when I did, a training doctor performed the actual ultrasound. The Jones Institute is part of EVMS so you can expect extra sets of hands and eyes in the room in most cases. My egg retrieval and subsequent transfer were both performed by another member of the practice. When my beta was negative, I would've liked to receive a call from Dr. Oehninger since he was my main RE. Instead, the RE who actually performed my transfer called.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Do your own research so you can keep up with him in conversations. He won't slow down to explain the basics for you automatically so educate yourself beforehand. Also, be prepared to not see him during your course of treatment as it just depends on the REs schedules.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I rarely saw Dr. Oehninger once I started my cycle. Lower level staff or the other REs performed almost all of my monitoring ultrasounds, as well as my egg retrieval and transfer. You don't get to choose who performs your care and it's not consistent.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I was given a standard antagonist protocol following three weeks of birth control. Despite great ultrasound monitoring results leading up to retrieval, the majority of my follicles didn't produce an egg at retrieval.
Describe your experience with the nursing staff.
The nurse who handles blood draws is incredibly sweet. The OR nurses are really wonderful and compassionate, too.
Describe your experience with Jones Institute for Reproductive Medicine.
I would've strongly preferred to have received my monitoring results on a regular basis, instead of having to beg for them after the cycle was complete. I kept being told everything was progressing great, but now that I have my blood results on paper, I see that maybe I could've been asking more questions along the way and perhaps our egg retrieval results wouldn't have been so utterly shocking. I think that they have so many patients it's easier for them to just shepherd you through the process and would rather you not have too many details, but I felt a bit like I was naively trusting a process that ended up failing. I was also not pleased at how scarce the embryo development reports were. I would've liked daily communication from the embryologist - but that may be wishful thinking on my part, and just not possible!
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
The baseline package was $11,500. Meds are of course purchased through a third party pharmacy, but the IVF coordinator really helped us out by telling us about a discount program we were able to apply for.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Had we had two viable embryos, Dr. O had planned to transfer two.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost paperwork
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
They're not able to post a lot of results on the online health portal, so be prepared to have to ask for paper copies.
7
Doctor
Sergio Oehninger
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
Jones Institute for Reproductive Medicine
Newport News
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
10
She [Dr. Stadtmauer] reminds me of a female Einstein. She is extremely knowledgeable. At our first meeting, I thought she wasn't really paying attention to me, but then I realized it was because she was thinking about all of my background history and a plan of action. I was able to leave my very first appointment much more confident, and with a clear idea of what our game plan was...I have been on Clomid for eight months. My first month with her, she had me stop Clomid for an entire month to check to see if I would ovulate on my own. After finding out that my ovulation was good, she went ahead and started with a new drug
It was easy to make appointments around my schedule [at Jones Institute] . I just wish that my IUI could have been with my doctor… But we worked around my cycle schedule, so that was totally out of anyone else's control...[Nurses were...]Always friendly, pleasant, professional, and had a smile on their face. From getting negative pregnancy blood work, to showing me and my husband exactly how to do my hip injections, they were all awesome!
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
10
10
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She reminds me of a female Einstein. She is extremely knowledgeable. At our first meeting, I thought she wasn't really paying attention to me, but then I realized it was because she was thinking about all of my background history and a plan of action. I was able to leave my very first appointment much more confident, and with a clear idea of what our game plan was.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Don't give up! I went through a miscarriage, crazy hormones from the pills, and painful injections. It is all totally worth it when you finally get to hold your precious little one in your arms!
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Even though she was very "book smart," she let me know from day one what our game plan was, and did eventually crack a smile with me.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I have been on Clomid for eight months. My first month with her, she had me stop Clomid for an entire month to check to see if I would ovulate on my own. After finding out that my ovulation was good, she went ahead and started with a new drug, which ended up not working for me... didn't like all of the bad side effects. We switched back to Clomid, stomach injection, and timed intercourse. When that didn't work, we did clomid at a higher dose, the stomach injection, and then our IUI. At a certain point later that month, I began progesterone hip injections daily. Once I found out I was pregnant from the IUI, I continued the progesterone injections through the first 10 weeks.
Describe your experience with the nursing staff.
Always friendly, pleasant, professional, and had a smile on their face. From getting negative pregnancy blood work, to showing me and my husband exactly how to do my hip injections, they were all awesome!
Describe your experience with Jones Institute for Reproductive Medicine.
Love that I didn't have to drive across the water to Norfolk or VA Beach offices. It was easy to make appointments around my schedule. I just wish that my IUI could have been with my doctor… But we worked around my cycle schedule, so that was totally out of anyone else's control.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
My insurance covered any ultrasounds and bloodwork that were performed. All medications were out of pocket, but I used Avella pharmacy, and they were fantastic. For the IUI why procedure, I believe the part we had to pay after insurance was approximately $500.
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
I appreciate her explaining to me how important it was to get off all medication for the first month I was under her care. Even though I was eager to get pregnant, she thoroughly explained why it was important to research all possible reasons why I was having trouble getting pregnant.
10
Doctor
Laurel Stadtmauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Newport News
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
I genuinely felt safer in my decision process knowing she [Dr. Bocca] was behind them. She was easy to talk to and gave great advice and didn’t make me feel like an idiot for asking hundreds of questions! She helped guide us to make decisions that worked best for us!...So we had come to a cross roads where we could go towards IVF , but she wanted us to try an ovulation induction that required a lot more medication including injectibles - follistim and ovidrel
Sometimes EVMs is difficult with their billing - I had been charged double in the past but once i brought it to their attention they fixed it immediately!! They never have a problem if I’m running late due to traffic and can squeeze me in - so grateful!!!...[Nursing Staff] Eager and willing to answer my hundreds of questions and with a smile on their face...my blood work didn’t get picked up with the rest of the blood work - it wasn’t an emergency situation where timing was vital but glad it wasn’t
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 3 Docs
Treatment
6 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
10
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
I genuinely felt safer in my decision process knowing she was behind them. She was easy to talk to and gave great advice and didn’t make me feel like an idiot for asking hundreds of questions! She helped guide us to make decisions that worked best for us!
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Be honest with her about your feelings, she won’t know unless you tell her
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
I can tell the genuine care i her voice and actions in helping us choose options
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
So we had come to a cross roads where we could go towards IVF , but she wanted us to try an ovulation induction that required a lot more medication including injectibles - follistim and ovidrel - my body reacted positively and we were able to conceive : unfortunately that pregnancy ended up in miscarriage after 10 weeks and 2 days but we had not been able to get pregnant before this so truly grateful to continue with Dr Bocca on this journey!
Describe your experience with the nursing staff.
Eager and willing to answer my hundreds of questions and with a smile on their face
Describe your experience with Jones Institute for Reproductive Medicine.
Sometimes EVMs is difficult with their billing - I had been charged double in the past but once i brought it to their attention they fixed it immediately!! They never have a problem if I’m running late due to traffic and can squeeze me in - so grateful!!!
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
My insurance didn’t cover it with one job, and now it does
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost results
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
It wasn’t the clinics fault - my blood work didn’t get picked up with the rest of the blood work - it wasn’t an emergency situation where timing was vital but glad it wasn’t
10
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Newport News
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
48 - 49
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 Egg Freezing, IVF, Donor Eggs, Donor Sperm
Diagnosis
PCOS
10
10
Given my age, a single transfer was not really an option. We spoke at length about my willingness to have multiples and I was totally fine with that outcome... [Dr. Stadtmauer] always took the time to talk with me and see how I was feeling along the way. She knew I was single and trying to plan for my future. She wanted to keep me informed but wanted to know me personally as well... I will never forget her kindness and honesty through my twin pregnancy and the singleton that came from those embryos 3 years later.
I felt like the monitoring appointments [at Jones Institute] went very smoothly. The teams were efficient and very private. It took me a day or two to sort out where to go and how the two holding rooms worked. A very kind nurse saw my deer in the headlights look and said, "Let me show you how this works..." To my relief, I never walked in the wrong door and knew what to do from that day forward...My costs ranged a bit from the start to the finish line. I was able to negotiate my fees down with ongoing procedures. I would encourage everyone to speak with your team about fees as they were very willing to work with me. Eset Approach
Age
48 - 49
Treated
2014 - 2015
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing, IVF, Donor Eggs, Donor Sperm
Diagnosis
PCOS
10
10
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr. Stadtmauer is a very compassionate person and scientist. She took great pains to make sure that I understood what was going to happen and what she wasn't going to be able to tell me with certainty. I remember her meeting me in recovery after the 2nd egg retrieval that I should think about freezing embryos. I wasn't at that point given my hopes of finding a husband and she was very careful with her suggestion. I have never forgotten that moment and her knowledge that was far beyond what I could manage with every step that unfolded. Years later when I returned to transfer embryos and didn't get pregnant Dr. S made the call. She was the kindest person at that terrible moment and made getting that news as good as possible. She listened to me cry and then pull it together and ask for a plan to start again. She didn't tell me to take my time or think about something else, rather she said we could start again and would get working on our next plan. About 18 months later and after plenty of changes to my expectations and plans -- Dr. Stadtmauer called my out of a huge meeting at work. She said simply -- you are pregnant and I was looking for some numbers around 80-100 and yours are 488. I asked what that meant and she said we will test you again in two days and then schedule an ultrasound. Two weeks later I was on that ultrasound table for a minute or two and Dr. Stadtmauer said beaming, "It's two!" I was stunned, thrilled, and didn't notice that she and the team of nurses and other doctors had left to go into the hall to sign a card congratulating me! I will never forget her kindness and honesty through my twin pregnancy and the singleton that came from those embryos 3 years later.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Be honest with her about your goals and then listen to what she has to say every step of the way. She won't sugar coat things but she will listen and try to find the solutions that will help you along the way. She will be your biggest cheerleader and source of strength when you are most vulnerable.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr.Stadtmauer always took the time to talk with me and see how I was feeling along the way. She knew I was single and trying to plan for my future. She wanted to keep me informed but wanted to know me personally as well.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
The one thing I remember that made a huge difference ultimately was the use of progesterone shots before and after transfers for 12 weeks.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Valerie)
The entire nursing staff was so upbeat and supportive. I was an early single gal freezing her eggs and they were all very excited for me. I got great information and wonderful care in a crazy whirlwind commuting from another city to make all of this work.
Describe your experience with Jones Institute for Reproductive Medicine.
I think Jones Institute is the ideal spot if you want to have a team that will always know you and your case. It never mattered who was on call or in the office -- they all knew my name and had been in discussions about my case. I never felt like a number and was never rushed in or out of an appointment. I found the teams that were charged with our daily changes in medication and treatment during retrieval to be fantastic. I was crazy and they never batted and eye. I got hugs and cheers from the entire surgery bunch with every retrieval and transfer.
Describe your experience with your monitoring appointments at Jones Institute for Reproductive Medicine.
I felt like the monitoring appointments went very smoothly. The teams were efficient and very private. It took me a day or two to sort out where to go and how the two holding rooms worked. A very kind nurse saw my deer in the headlights look and said, "Let me show you how this works..." To my relief, I never walked in the wrong door and knew what to do from that day forward.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
My costs ranged a bit from the start to the finish line. I was able to negotiate my fees down with ongoing procedures. I would encourage everyone to speak with your team about fees as they were very willing to work with me.
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Given my age, a single transfer was not really an option. We spoke at length about my willingness to have multiples and I was totally fine with that outcome.
10
Doctor
Laurel Stadtmauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
28 - 30
Treated
2018 - 2020
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, Other
7
8
We started fertility treatments with Dr. Pakrashi about 7 years after my husband froze sperm due to a second diagnosis of testicular cancer with a second orchiectomy that would leave him sterile. ... This changed a bit when she left the clinic. She did not reach out to let us know, so we were completely blindsided right before starting medication for our FET. We found out through my acupuncturist. It was very disheartening as infertility is already challenging enough to be thrown another setback that could’ve been handled better was completely frustrating.
I feel that the clinic [Jones Institute For Repro Med] is run very effectively and that the staff is kind and helpful. My biggest concern is feeling like there is always more information about my case and general infertility that I don’t know and feel should be offered to us without asking. I wish we were provided more details and reports etc. While the staff is kind and helpful and ask us to reach out with any concerns I find it difficult to get direct contact with those I’m trying to speak with.
Age
28 - 30
Treated
2018 - 2020
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Other
7
8
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
We started fertility treatments with Dr. Pakrashi about 7 years after my husband froze sperm due to a second diagnosis of testicular cancer with a second orchiectomy that would leave him sterile. Reviewing my health and cycle regularity it looked like we would have a pretty simple IVF case. Her positivity lead us to choose a single cycle with ICSI and PGS. Stimmming went well, 12 eggs were retrieved, 5 made it to day 5. 2 were abnormal, 2 normal, and 1 with no results. Our first FET failed, which seemed unlikely, so we moved forward with an ERA test that found I was prereceptive. I loved that Dr. Pakrashi suggested this sooner rather than waiting for multiple failed transfers. Our second FET also failed to implant. She was very helpful and supportive in deciding to move forward with another FET with the embryo that had no results. Unfortunately the cycle was postponed due to COVID19. Overall, we’ve had a positive experience, but I wish we were provided more details and information without having to ask first. We often feel like they (the clinic as a whole) keep reports simple and if we didn’t ask questions we’d be more lost and confused. We don’t always feel confident in our knowledge, but we’re comforted by Dr. Pakrashi’s openness and willingness to talk us through anything.
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Ask questions. You are your own best advocate. Read before you go to appointments and clarify anything that leaves you unsure.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Dr. Pakrashi is kind and helpful. She knows more about us then just our medical file, which makes us feel like she is invested. She’s quick to respond and always wants us to know she has not ‘forgotten’ us. This changed a bit when she left the clinic. She did not reach out to let us know, so we were completely blindsided right before starting medication for our FET. We found out through my acupuncturist. It was very disheartening as infertility is already challenging enough to be thrown another setback that could’ve been handled better was completely frustrating.
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
For stimming we used menopur and gonal f. I reacted perfectly to the meds and the clinic was very happy with the 12 eggs retrieved. For the FET cycles I’ve had the protocol has remained the same using estradiol patches, intravginal estradiol pills, and PIO injections. After my first failed FET Dr. Pakrashi suggested an ERA that found me prereceptive; therefore my second FET was adjusted slightly for me to be on PIO injections for 6 days.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Olena Smagliy )
The nursing staff is kind and efficient. They’re helpful when we have additional needs and concerns.
Describe your experience with Jones Institute for Reproductive Medicine.
I feel that the clinic is run very effectively and that the staff is kind and helpful. My biggest concern is feeling like there is always more information about my case and general infertility that I don’t know and feel should be offered to us without asking. I wish we were provided more details and reports etc. While the staff is kind and helpful and ask us to reach out with any concerns I find it difficult to get direct contact with those I’m trying to speak with.
Describe Tarita Pakrashi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Dr. Pakrashi strongly suggested single embryo transfers.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
Out of all our appointments only one ultrasound and blood draw was not put on the schedule. The staff still saw me and took care of all my needs. There was also a bit of confusion about my husbands sperm bank, but the staff was very helpful in getting the correct answers for us.
7
Doctor
Tarita Pakrashi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
35 - 36
Treated
2019 - 2020
Success with this Doc
?
Treatment
1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
8
I really loved Dr. Pakrashi. She has since left the clinic and I cried when she told me she was leaving. I loved that she included Eastern medicine and practices in with the IVF treatment plan. Whenever I had a question or questioned anything, she always took it seriously and answered me. I felt like she was our personal cheerleader, like we were her only patients. She really takes time to get to know you and be there for you.
Strengths: They [Jones Institute] have been doing this for a long time (one of the first IVF clinics in the US) and the doctors are all incredible. Weaknesses: Communication from Front Desk, Billing, and Nurses can be hit or miss. I would recommend getting emails from everyone and I wish they would just give them right off the bat as I found communicating this way was much more easy and effective.
Age
35 - 36
Treated
2019 - 2020
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
8
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
I really loved Dr. Pakrashi. She has since left the clinic and I cried when she told me she was leaving. I loved that she included Eastern medicine and practices in with the IVF treatment plan. Whenever I had a question or questioned anything, she always took it seriously and answered me. I felt like she was our personal cheerleader, like we were her only patients. She really takes time to get to know you and be there for you.
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Trust her but do not be afraid to voice any questions or fears.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
She cared about us as people. She took interest in our lives outside of infertility. She was warm and compassionate and full of passion to help us. I always felt like she gave me the advice she would give herself.
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I am 36 with an AMH of .299 with male factor (morphology). Pre-retrieval daily supplement, etc: 88 mg Thyroid pill 75 mg DHEA 600 mg ubiquinol Vit D supplements Plus prenatal and fish oil 1x weekly acupuncture (started two months before retrieval) 1-2x weekly yoga No strenuous workouts one month prior Recommended no coffee or alcohol (I abstained for 2+ months prior to retrieval). I did not eat gluten and dairy for one month prior to my start date. Stim protocol (day three start): 5 days of clomid 150 of menopur 150 of gonal F 4 syringes of ganarelix Pregnyl Trigger They counted 7 follicles and retrieved 6 eggs. 5 fertilized and 2 embryos made it to blast. We have a 4AA and 4CB graded embryos.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Lena)
My IVF coordinator was really great when I was able to talk with her. The stress came from being able to get a hold of her. Sometimes it was difficult as she was super busy. I get it, but when you are starting something so scary and new, you want to feel taken care of and sometimes I felt I had to reach out multiple times to get an answer.
Describe your experience with Jones Institute for Reproductive Medicine.
Strengths: They have been doing this for a long time (one of the first IVF clinics in the US) and the doctors are all incredible. Weaknesses: Communication from Front Desk, Billing, and Nurses can be hit or miss. I would recommend getting emails from everyone and I wish they would just give them right off the bat as I found communicating this way was much more easy and effective.
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine.
We have a high deductible plan so once we hit our deductible, all costs have been covered thus far except for anesthesia.
10
Doctor
Tarita Pakrashi
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
7
Age
35 - 36
Treated
2019 - 2020
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
5
7
After 3 unsuccessful cycles I had another appointment with the doctor [Dr. Stadtmauer] and she started the consultation with "let's see.... wow, you've been trying for quite a while!". I asked for a new blood panel, since I've been going there for 12 months. Up until then, I didn't even know my AMH level. It felt like she never remembered me.
No staff [at Jones Institute For Repro Med] ever showed any motivation into finding out what was wrong with me. I believe this can be a good clinic for patients with standard infertility problems, such as PCOS or endometriosis. If you have unexplained infertility, you will not get your answers. ... Failed to convey important information: I went 6 months not being informed that my progesterone level was too low.
Age
35 - 36
Treated
2019 - 2020
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
5
7
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
When we first started with Dr. Stadmauer, we started by covering the basics, such as ovulation, uterine lining and sperm count. Unfortunately after 12 months it never progressed from there. After 2 failed IUIs and no explanation to why nothing was working, we never investigated possible diagnosis. Every time that I had an appointment, all we did was to review everything we had done. The doctor listened when I asked to change medication and my monitoring showed that I responded well to the new medication, but at some point one of the fellow doctors said that I was in high risk of having multiples and I believed him. When that didn't happen, nobody cared to try to find out why. I remained under a low dose of Metformin for a whole 12 months. Nobody ever suggested changing it. Under the care of a new doctor I know I have multiple cysts, a possible polyp, and that I should be under a much higher dose of Metformin. Dr. Stadmauer missed all of that.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Jones Institute is a very respectful clinic, but you will probably be successful only if you don't have any underlining conditions, and your problem is easy to resolve. I never met a doctor or fellow doctor at the clinic willing to investigate why I was not getting pregnant after 12 months of treatment.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
While I was very well treated when in the office and clinic, once I left, no one followed my case, no one was aware that I have been seeking treatment for quite a while and maybe we should take a different path. In that sense, I was just a number.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
When I started treatment, I was put on Metformin because I may or may not have had PCOS. I was asked to do the HSG test, that came back clean. My husband had a semen analysis, which came back as low number. No medication was suggested beside a zync supplement. I went for two IUI cycles with Letrozole. I produced only one follicle with Letrozole, which was what I already produced naturally. No change of medication was suggested until I asked for it. After about 8 months we pressed for answers about the low sperm count and the doctor mentioned Clomid for men. The clinic, even though is a fertility clinic, won't prescribe that for their male patients, so my husband had to go to an Urologist. I produced a much higher number of follicles with Clomid and decided for timed intercourse only. After 3 unsuccessful cycles I had another appointment with the doctor and she started the consultation with "let's see.... wow, you've been trying for quite a while!". I asked for a new blood panel, since I've been going there for 12 months. Up until then, I didn't even know my AMH level. It felt like she never remembered me.
Describe your experience with the nursing staff.
I only ever had any interaction through the patient portal. They would answer my questions sometimes.
Describe your experience with Jones Institute for Reproductive Medicine.
This is a well established clinic, with years of experience. They were always overall flexible and accommodating with my appointments, and the Patient Portal (used by all EVMS facilities) works well. No staff ever showed any motivation into finding out what was wrong with me. I believe this can be a good clinic for patients with standard infertility problems, such as PCOS or endometriosis. If you have unexplained infertility, you will not get your answers.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
Ultrasounds are $190 IUI: $250 for he procedure and $255 for sperm wash HSG: about $600-$700 with no insurance
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
Provided conflicting information: one nurse told me that I should only take progesterone after IUIs, and a different nurse said it was OK to take it doing timed intercourse. Failed to convey important information: I went 6 months not being informed that my progesterone level was too low. And failed to call in prescription several times. I had to go back to the portal and remind them.
5
Doctor
Laurel Stadtmauer
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
36
Treated
2020
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Endometriosis
8
10
If you are looking for a very intelligent doctor who has lots of experience, she [Dr. Stadtmauer] is it. She diagnosed me in seconds of testing and got right to the details and course. If you don’t want blunt info, she is not for you. She got right to the point, has been down this road with thousands of couples, and had a very scientific way about going things. Not totally nurturing and motherly if you are looking for that. She does know her stuff though!
Overall clinic [Jones Inst for Repro Med] is amazing! They have so much knowledge, everything for the most part is in one building, and they have a reputation. Only negative I have is the communication. I had a hard time getting a hold of someone in my early stages of IUI and for someone new to the game, that was frustrating. Seems like they have figured some of those glitches out but occasionally hard to get a hold of someone.
Age
36
Treated
2020
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Endometriosis
8
10
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
If you are looking for a very intelligent doctor who has lots of experience, she is it. She diagnosed me in seconds of testing and got right to the details and course. If you don’t want blunt info, she is not for you. She got right to the point, has been down this road with thousands of couples, and had a very scientific way about going things. Not totally nurturing and motherly if you are looking for that. She does know her stuff though!
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Make sure you break through the statistics and knowledge she has to show who you are as a human/woman.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She was very blunt but I appreciate that. She saw how emotional I was and did what she could to help the process along. Only reason I didn’t put 100% human because I felt like it was somewhat clinically and not 100% based on me.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I went to this doctor for initial discussion and testing which included pelvic ultrasound, HCG test, and blood work. Then we set up the plan from there.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Heather Houston )
I only had 2 negatives. One was lack of communication. You have to communicate through a portal which ended up being great but in the beginning when I had no idea what was going on, communication was horrible and I had to call and stalk the nurse. Once we got into a grove it was much easier but you have to advocate for yourself. Second was when I had a question about a medication that I wasn’t aware of, I got a short answer on their end. Overall they were amazing but this one time the nurse talked to me like I should know exactly what’s going on. I know she deals with it all day everyday but I had no idea and it was my first time.
Describe your experience with Jones Institute for Reproductive Medicine.
Overall clinic is amazing! They have so much knowledge, everything for the most part is in one building, and they have a reputation. Only negative I have is the communication. I had a hard time getting a hold of someone in my early stages of IUI and for someone new to the game, that was frustrating. Seems like they have figured some of those glitches out but occasionally hard to get a hold of someone.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
In no fault to them (my insurance) I had to pay out of pocket for my fertility drugs and will have to pay for IVF. Other than that it was covered and I only payed around 20% of the costs
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Unknown. Didn’t get that far
8
Doctor
Laurel Stadtmauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
10
Dr. Bocca ha wonderful bed side manner. She was mostly present during all of ultrasounds. At each visit she would explane everything she saw on the monitor. She went into great detail to make sure I too understand what I was seeing. When test results came back, she explained everything in detail and made sure none of questions went unanswered. ... Mine was your standard protocol from what I remember. Transfer on or around day 15 and the amount of medicine I used was what they give most of the patients. When my treatment had to be changed a little after results of a test I had done showed we transferred the embryo too soon, they brought me in and went through everything step by step to make sure I understood the changes and why they were happening.
This clinic [Jones Institute For Reproductive Medicine], although they have a large number of patients, always made me feel like I was the only one being treated. I felt like all the attention I needed was given to me and every question I had was answered. They even had me sit down with the embryologist when I had questions specific to embryo grading. ... I don’t really know of any weeknesses honestly. I never had a problem while I was there. Their strength is definitely communication. Excellent all around. And their bed side manner. From the students in training to the doctors, everyone was experts in their field. ...
Age
34
Treated
2019
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca ha wonderful bed side manner. She was mostly present during all of ultrasounds. At each visit she would explane everything she saw on the monitor. She went into great detail to make sure I too understand what I was seeing. When test results came back, she explained everything in detail and made sure none of questions went unanswered.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Be open and honest. You don’t know what you don’t know. Dr. Bocca is very kind and will explain everything to you.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
This clinic, although they have a large number of patients, always made me feel like I was the only one being treated. I felt like all the attention I needed was given to me and every question I had was answered. They even had me sit down with the embryologist when I had questions specific to embryo grading. My doctor and the entire staff at Jones Institute were fantastic and I felt like family every time I was there.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
Mine was your standard protocol from what I remember. Transfer on or around day 15 and the amount of medicine I used was what they give most of the patients. When my treatment had to be changed a little after results of a test I had done showed we transferred the embryo too soon, they brought me in and went through everything step by step to make sure I understood the changes and why they were happening.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Lena )
Lena was AMAZING! Always available and always so thorough! She helped me above and beyond any nurse I’ve ever known in my life. She felt like my mom or my sister at times because she was just kind with her approach.
Describe your experience with Jones Institute for Reproductive Medicine.
I don’t really know of any weeknesses honestly. I never had a problem while I was there. Their strength is definitely communication. Excellent all around. And their bed side manner. From the students in training to the doctors, everyone was experts in their field.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
I would say all in all it cost be 15K.
10
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
25 - 26
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Anovulation
10
10
Dr. Pakrashi is one of the warmest souls you'll meet in one of the toughest situations you'll find yourself in. She enters every room with a smile, repeats your name often in dialogue, which reassures me she's constantly active in your case. She talks about helping families conceive with passion, empathy and compassion.... My experience trying to conceive is from a multi-disciplinary approach, as I have several specialists working together to ensure a safe future pregnancy due to health conditions I live with. She is willing to compromise with other doctors and cater to their concerns as they arise, and the best part is that I have reassurance that none of these small hurdles will interfere with fertility treatments.
Everyone at the clinic [Jones Institute], from the front desk to the doctors are so warm and friendly. I don't see any weaknesses from this practice, even if I haven't received the results I wanted... yet. They give me the confidence and strength that I need each month to keep on....Ultrasounds (if not paid for by insurance) are $190...luckily mine are covered. IUI(self-pay) is $255. I pay $55 for them to wash my husband's frozen sperm along with that. He gave a sample and is storing it in the cryo lab. He gave enough for 6 vials to be stored. For a year of storage, we paid $450. Everything requires payment up front. I was told only with IVF do they offer payment plans.
Age
25 - 26
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
2 IUI
Diagnosis
Anovulation
10
10
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
My experience trying to conceive is from a multi-disciplinary approach, as I have several specialists working together to ensure a safe future pregnancy due to health conditions I live with. She is willing to compromise with other doctors and cater to their concerns as they arise, and the best part is that I have reassurance that none of these small hurdles will interfere with fertility treatments. She puts the patient's health above all and wants the patient to live a fully normal life, unlike many other reproductive endocrinologists who set limit upon limit during the course of your cycle.
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Voice your concerns. She is always willing to listen and help out, so there's no need to hide your insecurities, frustrations or concerns.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Dr. Pakrashi is one of the warmest souls you'll meet in one of the toughest situations you'll find yourself in. She enters every room with a smile, repeats your name often in dialogue, which reassures me she's constantly active in your case. She talks about helping families conceive with passion, empathy and compassion. There's nothing more I could ask for in a doctor in this scenario.
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
On cycle day(CD) 1, I call the office to schedule an ultrasound. On CDs 3-7, I take 5 mg of letrozole. Around CD 12-13, I go in for an ultrasound. Usually it's CD 11-12 for others, but I tend to ovulate later. Based on the ultrasound, I may have to come back if the follicles and lining are not the right size. Otherwise, I will be instructed on taking ovidrel. Twenty four to 36 hours or so later, I will go in for IUI. Two days later, I will start progesterone. Fourteen days after that, I will test at home. If negative, I stop progesterone and call on day 1 to repeat cycle. If positive, I go in for a blood pregnancy test. I'm not sure what happens after that. Letrozole has done wonders for my ovulation ability. I used to not ovulate, but now I'm producing one or two mature follicles, which makes me feel confident I'm going in the right direction.
Describe your experience with the nursing staff.
I've most most, if not all of the nurses and they are all very friendly. Heather responds within a day or two if I send a message through the portal, which is what I look for in any doctor.
Describe your experience with Jones Institute for Reproductive Medicine.
Everyone at the clinic, from the front desk to the doctors are so warm and friendly. I don't see any weaknesses from this practice, even if I haven't received the results I wanted... yet. They give me the confidence and strength that I need each month to keep on.
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine.
Ultrasounds (if not paid for by insurance) are $190...luckily mine are covered. IUI(self-pay) is $255. I pay $55 for them to wash my husband's frozen sperm along with that. He gave a sample and is storing it in the cryo lab. He gave enough for 6 vials to be stored. For a year of storage, we paid $450. Everything requires payment up front. I was told only with IVF do they offer payment plans.
10
Doctor
Tarita Pakrashi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, Male Factor
10
10
[Dr. Pakrashi] is so caring. She genuinely wants you to get pregnant and listens to you. As women, we understand our bodies and she listens to all your concerns and adjusts treatment based on response and your input.... We changed protocol completely based on my previous responses. I was worried that I might be resistant to clomid so she suggested a trial run with timed intercourse to see my response before we moved forward.
Always caring and compassionate. They [Jones Institute for Reproductive Med] are rooting for you!... Weaknesses: nurses station could do better with call backs and reading notes. Really the only negative thing I can say. Strengths: nurses have great bed side manner when you are present. Work hard to get you in and out in a timely manner. They do well in relaying messages to the doctors.... IUI $600 IVF range $6500-8000
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, Male Factor
10
10
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
There are no weaknesses I can report on. My first doctor, I felt like a number. He didn't deter from treatment protocol based on my response of first IVF to our 2nd. I had seen Dr Pak a few times during the course of my treatments and knew I wanted her to head my 3rd IVF transfer. We changed protocol completely based on my previous responses. I was worried that I might be resistant to clomid so she suggested a trial run with timed intercourse to see my response before we moved forward. She is a great listener. She is compassionate and truly wants what is best for you. She allows you to be an advocate for yourself. She will discuss research and new studies with you. Etc. She encourages you to do your own research and will talk to you about your findings. She is top notch and I am hopeful for this next round.
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
If you have questions, don't be afraid to ask. If there is something you want to try, don't be afraid to ask. She is warm and inviting.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Dr Pak is so caring. She genuinely wants you to get pregnant and listens to you. As women, we understand our bodies and she listens to all your concerns and adjusts treatment based on response and your input.
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We have not started our cycle but did do a clomid test trial and I responded beautifully. I am considered a poor responder and my last 2 IVF I was on max dose. She suggested a clomid/menopur min stimulation. I responded beautifully in our clomid test run, better than my IVFs. We are looking forward to our new protocol and hopeful we will get pregnant.
Describe your experience with the nursing staff.
Always caring and compassionate. They are rooting for you!
Describe your experience with Jones Institute for Reproductive Medicine.
Weaknesses: nurses station could do better with call backs and reading notes. Really the only negative thing I can say. Strengths: nurses have great bed side manner when you are present. Work hard to get you in and out in a timely manner. They do well in relaying messages to the doctors.
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine.
IUI $600 IVF range $6500-8000
Describe Tarita Pakrashi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
She lets you decide. But the clinic won't transfer more than 2.
10
Doctor
Tarita Pakrashi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Tubal Blockage, Uterine Fibroids, Recurrent Pregnancy Loss, Unexplained
10
10
immediately felt uplifted to be under her [Dr. Bocca's] care. She has a wonderful bed side manner and she is compassionate, yet professional. She explains everything in detail in regards to my care. She encourages you to ask questions and takes her time answering them. I have never left the appointment with any unanswered questions...She explained the lab tests that she was ordering and what results she would be looking for in those tests. She had changed my fertility medication from Clomid to Letrozole and explained in detail that the Letrozole would encourage a thicker uterine lining.
The nursing staff [at Jones Institute for Reproductive Medicine] have always been very friendly, empathetic, and extremely professional. They are always eager to answer any of your questions and concerns. They have always made me feel comfortable and I truly feel like they are the Patient's Advocate... I have called many times with questions and the front desk was always happy to help me. The clinic is always very clean. The waiting area is spacious with comfortable couches and chairs with a TV playing HGTV which we know everyone enjoys, a nice distraction while you wait for your appointment.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Tubal Blockage, Uterine Fibroids, Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
My initial consultation appointment with Dr. Bocca was in August 2018. Before meeting Dr. Bocca, I had felt discouraged. My husband and I have been trying to conceive for 4 years (now going on 5 years) with a history of an ectopic pregnancy that resulted in emergency surgery which later resulted in losing my right fallopian tube. We had also had a biochemical pregnancy while I was on Clomid prescribed by my OBGYN. I was on Clomid for 3 months. After those 3 months, we finally made the decision to schedule an appointment with Dr. Bocca. At the consultation, Dr. Bocca was very friendly, professional, and explained everything in detail. She answered all of our questions and concerns. She explained the lab tests that she was ordering and what results she would be looking for in those tests. She had changed my fertility medication from Clomid to Letrozole and explained in detail that the Letrozole would encourage a thicker uterine lining. She explained that Letrozole would be a better option because of my fibroid history. She also addressed a plan of action on getting a sperm analysis for my husband to rule out male factor infertility. Dr. Bocca recommended IUI for our next plan of action. She gave clear written instructions on the steps for my next upcoming ovulation cycle i.e. making appointments, taking medications, trigger injections. After leaving that first consultation appointment with Dr. Bocca, I felt encouraged and hopeful which I hadn't felt that way in years. My husband and I decided to do our first round with timed intercourse which resulted in a negative pregnancy. After that we proceeded with Dr. Bocca's recommendation of IUI. We have done 2 IUIs so far. My second IUI resulted in another biochemical pregnancy. After my failed IUIs, I had another appointment with Dr.Bocca to discuss the next plan of action. During that appointment, she was very compassionate and was aware that I was feeling grief. She explained to me my blood work results that was done days prior to the appointment. She had explained that it would be beneficial to have a Hysteroscopy to investigate the uterus, fallopian tubes, and ovaries. Along with the Hysteroscopy, she recommended that IVF is our next plan of action. While that was tough news to hear, she delivered that information in a compassionate and gentle manner. She made sure to take the time to answer any of my questions or concerns during that appointment. I am currently scheduled for the Hysteroscopy for next week.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
I would tell the prospective patient of Dr. Bocca to trust the process. It may be a long road ahead, but under her care you will get the answers that you have been searching for. Always ask questions, share your concerns, and remain hopeful. This is Dr. Bocca's profession and she will leave no rock unturned.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
Upon first meeting Dr. Bocca at my consultation appointment back in August 2018, I immediately felt uplifted to be under her care. She has a wonderful bed side manner and she is compassionate, yet professional. She explains everything in detail in regards to my care. She encourages you to ask questions and takes her time answering them. I have never left the appointment with any unanswered questions.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
She had changed my fertility medication from Clomid to Letrozole and explained in detail that the Letrozole would encourage a thicker uterine lining. She explained that Letrozole would be a better option because of my fibroid history. She also addressed a plan of action on getting a sperm analysis for my husband to rule out male factor infertility. Dr. Bocca recommended IUI for our next plan of action. She gave clear written instructions on the steps for my next upcoming ovulation cycle. I was instructed to call on cycle day 1 to make an appointment for an ultrasound around cycle day 10. I was also prescribed Letrozole 5mg and to take on cycle day 3 through cycle day 7. On cycle day 10, I would go in for an ultrasound to look at the thickness of the uterine lining and to look at the size of the follicles. If the uterine lining and follicles weren't measuring at certain size , the office would schedule another ultrasound two days later to look at the progress. After the ultrasound, if the uterine lining was thick enough and the follicle growth was at the recommended size; They gave me very clear written timed instructions with the "trigger" Injection which was Ovidrel 0.5mg. She explained that this would trigger the ovaries to release the follicles. Then, I would scheduled an appointment for the IUI. The IUI was performed quickly and easily.During the IUI, the doctor would explain every step that was occurring. After the IUI was performed, I was instructed to lay flat for fifteen minutes after the IUI. Afterwards, I was given clear written instructions to start taking Progesterone 50 mg suppositories at bedtime for 14 days due to low levels of progesterone and the date to take an at home pregnancy test. If the pregnancy test was negative, I was instructed to stop taking the Progesterone. If the pregnancy test was positive, I was to call the office to schedule a BETA lab (Blood work to confirm pregnancy). Sadly, after my second IUI, I had a biochemical pregnancy. After my failed IUIs, I had another appointment with Dr.Bocca to discuss the next plan of action. During that appointment, she was very compassionate and was aware that I was feeling grief. She explained to me my blood work results that was done days prior to the appointment. She had explained that it would be beneficial to have a Hysteroscopy to investigate the uterus, fallopian tubes, and ovaries. Along with the Hysteroscopy, she recommended that IVF is our next plan of action. While that was tough news to hear, she delivered that information in a compassionate and gentle manner. She made sure to take the time to answer any of my questions or concerns during that appointment. I am currently scheduled for the Hysteroscopy for next week.
Describe your experience with the nursing staff.
The nursing staff have always been very friendly, empathetic, and extremely professional. They are always eager to answer any of your questions and concerns. They have always made me feel comfortable and I truly feel like they are the Patient's Advocate.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic and the staff are always very friendly and greet you with a smile. The front desk checks you in immediately and for the most part, I have been seen by the Nurse or Doctor by my appointment time (which is unheard of at doctor offices). If you have any questions, they are always willing to give you the answer or find out the answer. I have called many times with questions and the front desk was always happy to help me. The clinic is always very clean. The waiting area is spacious with comfortable couches and chairs with a TV playing HGTV which we know everyone enjoys, a nice distraction while you wait for your appointment.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
The test that were associated with my care included: Basic semen analysis-$110.00 Day 3 bloodwork (FSH,LH,E2)-$250.00 in house, **Labcorp-$380.00 Cycle Day Ultrasound-$190.00 (done several times, insurance has been covering some costs of the ultrasounds). Intrauterine Insemination (IUI) with Sperm wash-$255.00 (IUI), $240.00 (sperm wash) **Have done this twice** Semen/Sperm Cryopreservation- $450.00 with $35.00 process with IUI preparation. Medications: Ovidrel Injection-$ 175.00 **Have filled prescription 3 times** Progeresterone suppositories (14 day supply) - $20.00 **Have filled prescription 3 times** Letrozole 5mg (cycle day 3-cycle 7)-$20.00 **Have filled prescription 3 times** An estimation of my current costs are between $3,000.00 to $4,000.00 as of 2/12/2019.
10
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
7
Age
22
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
9
7
Be aware she [Dr. Bocca] does not do the procedures...She only did consultations and another doctor did the procedures. This did not bother me because the two doctors always spoke with each other and knew each patient...We started with IUI with letrozole...Second IUI I asked to increase letrozole and dr. Bocca agreed...is very kind. She explained things to us in great detail including her own pictures and drawings! No matter how many times I asked her questions she answered kindly.
I had a different nurse each time I went in the office [at Jones Institute]. Some were wonderful and some were normal. I did not have a bad experience with any of the Nurses...When we decided to move forward with IVF it was November. My next cycle would be December but they close for 2 weeks for cleaning the lab that month...We were suppose to receive a call regarding IVF guidelines and schedule. We never received the call. We ended up moving out of state January so we are no longer with this clinic.. however if we were we would still be waiting for the IVF call (4 months later).
Age
22
Treated
2018
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
9
7
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca is very knowledgeable in her job. She brings out articles, pictures, and diagrams to explain things to her patients. She only did consultations and another doctor did the procedures. This did not bother me because the two doctors always spoke with each other and knew each patient.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Be aware she does not do the procedures.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca is very kind. She explained things to us in great detail including her own pictures and drawings! No matter how many times I asked her questions she answered kindly.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We started with IUI with letrozole. Took letrozole days 3-7 of cycle and then ultrasound day 11-14 (I think) to see if follicles growing. No blood work in between for hormone levels. Second IUI I asked to increase letrozole and dr. Bocca agreed. Same timing with ultrasound and then IUI the next day or 2 depending on your follicle growth.
Describe your experience with the nursing staff.
I had a different nurse each time I went in the office. Some were wonderful and some were normal. I did not have a bad experience with any of the Nurses.
Describe your experience with Jones Institute for Reproductive Medicine.
The front desk staff is amazing and very helpful. The nurses are neutral. Dr. Bocca is wonderful and very knowledgeable. The clinic is very open to letting you visit and of the 3 locations so you can get seen sooner if needed.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
We did 2 IUI’s and paid around $1200
Describe Silvina Bocca's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Dr. Bocca recommended 1 transfer. The max they will do is 2. She ultimately left the choice up to us as the patient.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
When we decided to move forward with IVF it was November. My next cycle would be December but they close for 2 weeks for cleaning the lab that month. So we had to wait until January. We were suppose to receive a call regarding IVF guidelines and schedule. We never received the call. We ended up moving out of state January so we are no longer with this clinic.. however if we were we would still be waiting for the IVF call (4 months later).
9
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
36
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
10
9
Dr Pakrashi is very compassionate and obviously cares for her patients and their outcomes. She listens and is very personal. She completes follow through by personally calling me to inquire how I'm feeling and be sure I understand the next step in the IVF process. ... Dr Pakrashi listened, showed empathy and gave us hope. ... Heartbroken, but wanting to give it one last attempt to complete our family we looked into IVF with gender selection
Strengths in this clinic [Jones Institute for Repro Med] is seen in the team of doctors and their knowledge. ... We could only financially do 1 IVF cycle, unfortunately there was not a normal female embryo for FET. Dr Pakrashi and the embryologist personally called to speak with us about our results in detail. ... The portal used by the office makes it easy to reach out and ask questions with responses in a timely manner.
Age
36
Treated
2018
Success with this Doc
No
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
9
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Dr Pakrashi is very compassionate and obviously cares for her patients and their outcomes. She listens and is very personal. She completes follow through by personally calling me to inquire how I'm feeling and be sure I understand the next step in the IVF process. Our situation is unique in that prior to IVF we had 2 pregnancy losses. After that we used clomid and had our daughter in 2013. Wanting 1 more child and a sibling for our daughter, we tried to conceive again. Sadly we went on to have three pregnancy losses over the next 3-4 years, all three males diagnosed with arthrogryposis. Test after test left us with no reasoning why the reoccurrence happened. Heartbroken, but wanting to give it one last attempt to complete our family we looked into IVF with gender selection. Through many years of genetic counseling we thought if we could choose a female embryo that we could finally complete the family we have dreamed for (and stop the gut wrenching pain of recurrent loss). Dr Pakrashi listened, showed empathy and gave us hope. We could only financially do 1 IVF cycle, unfortunately there was not a normal female embryo for FET. Dr Pakrashi and the embryologist personally called to speak with us about our results in detail.
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
IVF was new for us. I thought I had read everything before I went in for the consultation and would remember what to ask. I would advise a prospective patient to bring your questions written down and have a notebook to take notes.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
She is kind, warm hearted, personal, and provides quick responses and follow through. She calls you personally and stays in touch.
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
Menopur 150 morning and night Gonal F 300 units morning and night Cetrotide 0.25 mg x2 doses Lupron 40 units x 2 doses Started day 3 of menstrual cycle 13 eggs retrieved, 9 fertilized, 6 biopsied, 2 females, 4 males. No viable embryo for FET.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Lena)
Lena was kind and on top of things. She went out of her way to make sure I understood everything. She was very personal and eager to help.
Describe your experience with Jones Institute for Reproductive Medicine.
Strengths in this clinic is seen in the team of doctors and their knowledge. The portal used by the office makes it easy to reach out and ask questions with responses in a timely manner. I would have liked more explanations into the way they choose what medications/protocols. However, I don't know that this would have changed our outcome.
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine.
$6750- Medications $400- Anesthesia $13,600- IVF circle with FET $600- Pre IVF testing All because our insurance doesn't cover any portion of IVF.
Describe Tarita Pakrashi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
We only wanted to electively transfer 1 single female embryo. Dr Pakrashi agreed with us.
10
Doctor
Tarita Pakrashi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor, PCOS, Recurrent Pregnancy Loss, Unexplained
8
9
Dr. O [Oehninger] has a long history of success in the field, and decades of experience which began working directly under the doctor who pioneered IVF in the US. He excells at giving informed, detailed comparisons between different established treatment options.... Between attempts, he was very hands-off. We had to initiate the next step on our own when some encouragement would have been helpful. When we had consultations to determine the next course of actions, he didn't always seem as familiar with our treatment history as I would have liked.
The clinic [Jones Institute] has been doing this longer than any other in the country. Framed photos of annual Mother's Day picnics with families the clinic has assisted are inspiring at first, but more painful to see after years without success.... Payment was easy, and the clinic-provided installment billing plan for big-ticket fertility treatment was helpful... Unfortunately the clinic insists on useing a "Patient Portal" system which is a gatekeeper to communication with doctors and nurses. The only effective way to communicate in real time is in person at an appointment. T
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Male Factor, PCOS, Recurrent Pregnancy Loss, Unexplained
8
9
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
Dr. O has a long history of success in the field, and decades of experience which began working directly under the doctor who pioneered IVF in the US. He excells at giving informed, detailed comparisons between different established treatment options. Our discussions led us first to try 4 rounds of IUI, the first 3 each leading to a very early miscarriage, and the last failing to develop a viable egg. Between attempts, he was very hands-off. We had to initiate the next step on our own when some encouragement would have been helpful. When we had consultations to determine the next course of actions, he didn't always seem as familiar with our treatment history as I would have liked. After the unsuccessful IUIs, we asked again about the clinic's donor embryo program which had been briefly discussed in our first visit, and decided it was the next best step. After being matched with a frozen embryo suprisingly quickly and completing other prequisites of the program, Dr. O implanted the one embryo which survived the thaw. The first couple weeks of pregnancy progressed normally, but after some minor bleeding we were brought in for an early ultrasound and the dosage of progesterone injections was doubled as a precaution. However, there was additional bleeding and discharge a couple weeks later, and another ultrasound showed the pregnancy was lost. At that point, Dr. O was careful not to give us any false hope as we scheduled addtional follow-ups. However, he did not prepare us for the extremely unpleasant and painful side effects of the medications to induce completion of the miscarriage. That experience culminated in a 2am emergency room visit, narcotics to manage the pain, and another ultrasound the next morning when the clinic was open. After this last visit, Dr. O retired and we expect to be transferred to one of his colleagues, most of whom we met at one point or another.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Not applicable since he is now retired.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
Dr. O was friendly and offered encouragment when the facts and odds supported it. He also kept a professional distance, but some difficult news was relayed in an abrupt manner which made it more difficult to hear.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We tried 4 rounds of IUI, the first 3 each leading to a very early miscarriage, and the last failing to develop a viable egg. Since my wife has never had regular cycles, medication was needed to trigger it each time. Each time there were one or two visits to ultrasound the ovaries and measure follicles before a viable one was identified and our IUI was scheduled. Semen analysis showed slightly low count each time but good motility. Every completed IUI let to a positive home pregnancy test, followed within days by a negative test. Due to the repeated failures of IUI, we decided that implanting a donated embryo was the next best option. After being matched with a frozen embryo suprisingly quickly and completing other prequisites of the program, Dr. O implanted the one embryo which survived the thaw. The first couple weeks of pregnancy progressed normally, but after some minor bleeding we were brought in for an early ultrasound and the dosage of progesterone injections was doubled as a precaution. However, there was additional bleeding and discharge a couple weeks later, and another ultrasound showed the pregnancy was lost. At that point, Dr. O was careful not to give us any false hope as we scheduled addtional follow-ups. However, he did not prepare us for the extremely unpleasant and painful side effects of the medications to induce completion of the miscarriage. That experience culminated in a 2am emergency room visit, narcotics to manage the pain, and another ultrasound the next morning when the clinic was open. After this last visit, Dr. O retired and we expect to be transferred to one of his colleagues, most of whom we met at one point or another.
Describe your experience with the nursing staff.
Almost the entire nursing staff was very friendly, professional, and helpful in person. Their ability to draw blood from a patient with hard-to-find veins (my wife) varied significantly. Blood was drawn at every check-up, and I don't think they got her on the first try more than once or twice out of dozens of visits. Often it took 3 or 4 tries, and switching to less common and more painful areas. One nurse, who unfortunately managed most of our phone and internet communication with the rest of the staff, was much less helpful than anyone else on the staff. Numerous times our messages were relayed with significant delay as well as inaccurately with regard to tone or even content. We dreaded communicating through the clinic's phone or internet "portal" for this specific reason, and feared any complaint would lead to even worse service from the same nurse. Several times I suggested switching our next treatment to different clinic, even though we were quite happy with almost everything else at this one, specifically because of this nurse and the "portal" communication system. Managing prescriptions from local pharmacies was nightmare, due to convoluted preauthorization rules and documents to be routed back through clinic bureaucracy (combined with the fact the insurance covered almost nothing yet they kept trying to get approval). This often delays which sometimes came close to impacting treatment. However, Mandell's mail-order pharmacy (mostly for injections) was incredibly accomodating and easy to work with, aside from the unavoidable requirement to be home when the medicine was delivered.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic has been doing this longer than any other in the country. Framed photos of annual Mother's Day picnics with families the clinic has assisted are inspiring at first, but more painful to see after years without success. But the clinic also partners with Operation Hope/RESOLVE, and connecting to that organization was helpful in finding support and dealing with the heartbreak. Many prescriptions from the clinic get routed and rerouted through a lot of unnecessary bureaucracy. As with every other medical estabilishment we've dealt with, bills and insurance decisions are incomprehensible. Payment was easy, and the clinic-provided installment billing plan for big-ticket fertility treatment was helpful (half up front, rest spread over 6 months with no interest) although there was a glitch with the automatic payment system. Unfortunately the clinic insists on useing a "Patient Portal" system which is a gatekeeper to communication with doctors and nurses. The only effective way to communicate in real time is in person at an appointment. The "portal" system was consistenly an obstruction to communication and care. Eventually we learned what almost everything was routed through one specific nurse assigned to our doctor, and we believe much of the problem was with that individual, but the system itself was flawed in theory and practice. We are hopeful that since our doctor has now retired, we may have a different gatekeeper nurse when we begin treatment with a new doctor.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
Roughly $15,000 for 4 IUI attempts, donor embryo program and transfer, medication, and associated tests.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
We were very confused by apparently conflicting information about the number of frozen donated embroys available to us for implantation, and how many survived which stages of the process. This was eventually mostly cleared up, but it took several discussions with different people. However, the clinic policy of not allowing more than two embryos to be implanted was always clear.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
On a couple occasions were were told to expect a call with test results by a specific time, but did not get it until the next day or until we asked. During the embryo thaw process, we got initially got conflicting information about how many embroys survived, but this was eventually cleared up when we asked and got more detail about the different stages of the thawing and preparation process. At 7 weeks with an implanted embryo, my wife had a suspected miscarriage in the middle of week of vacation in a foreign country. We sent a very detailed description of events and request for guidance to the clinic via the internet based patient portal system, explaining our concerns with the cost and potential outcomes of uninsured medical treatment in a foreign country with a language barrier. We got a response from the nurse through the "patient portal" system telling us to go to an emergency room with no attempt made to address our specific concerns. Because we did not feel that our situation was adequately considered but had no other way to communicate with competent staff at the clinic, we made a very difficult decision do go against this advice and wait until we returned home to address the issue with a visit to the clinic.
8
Doctor
Sergio Oehninger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
7
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
No
Treatment
5 IUI, Donor Sperm
Diagnosis
Male Factor
1
7
I feel that because we were diagnosed with male factor infertility and needing donor sperm, and nothing was super obviously wrong with me, he [Dr. Oehninger] brushed us off as an easy case....When we had our last meeting before going in for our sixth and final IUI, Dr. O seemed to brush off any of my concerns and requests doe further testing on me to see if there was anything that we could address easily before the next go. It wasn't until after I stopped going to Dr. O that we discovered my blood pressure was significantly above normal range and that my T4 levels were way off normal range, as well.
This is a big, productive group. They [Jones - Norfolk] produce results for lots of people but they are by no means perfect. Prepare yourself for appointments, advocate and research on your own behalf, and don't get too worked up when they make mistakes or goof up small things.... Sometimes in the hustle and bustle of the clinic, I feel they miss some critical details in patient files.... [Cost Of Treatment] $250/IUI plus drug costs
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, Donor Sperm
Diagnosis
Male Factor
1
7
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
We we're diagnosed through Dr. O and Dr. Brough with azoospermia/male factor infertility. Upon receiving that diagnosis, my husband and I took break for several months before jumping in to treatment. When we ordered our donor sperm and got started with treatment, I don't think my file was reevaluated or not. We jumped right in to three natural IUI cycles , the first of which resulted in a chemical pregnancy. After that, we did two more cycles with letrozole and trigger. Every time I went for ultrasounds, everything looked great. When we had our last meeting before going in for our sixth and final IUI, Dr. O seemed to brush off any of my concerns and requests doe further testing on me to see if there was anything that we could address easily before the next go. It wasn't until after I stopped going to Dr. O that we discovered my blood pressure was significantly above normal range and that my T4 levels were way off normal range, as well. We are happy with our new doctor and wish Dr. O all of the best, but he was not the right fit for us.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Ask questions. ALWAYS. Ask for copies of all of your test results and research on your end that you are within normal ranges.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I feel that because we were diagnosed with male factor infertility and needing donor sperm, and nothing was super obviously wrong with me, he brushed us off as an easy case.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
3 natural IUI cycles with donor sperm with monitoring on day 12. (The first of those three resulted in a chemical pregnancy) 2 donor sperm IUI cycles with 5 days of letrozole 5mg per day, trigger shot, and 10 days of progesterone.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Heather)
The nursing staff there is great.
Describe your experience with Jones Institute for Reproductive Medicine.
This is a big, productive group. They produce results for lots of people but they are by no means perfect. Prepare yourself for appointments, advocate and research on your own behalf, and don't get too worked up when they make mistakes or goof up small things.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
$250/IUI plus drug costs
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
NA
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
Sometimes in the hustle and bustle of the clinic, I feel they miss some critical details in patient files.
1
Doctor
Sergio Oehninger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
30
Treated
2018
Success with this Doc
?
Treatment
5 IUI, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids, Other
8
7
Dr. Bocca clearly loves what she does. I appreciate how much care she put into taking over my file after I stopped going to another doctor. She carefully reviewed my file and articulated next steps in a way that both my husband and I felt comfortable with. We are diagnosed with male factor infertility and we both felt that with our other doctor, my husband was cut completely out of the discussion but doctor Bocca is great about including both of us.
They [Jones Inst for Repro Med] have lots of success and lots of patients. I didn't learn early on just how much you have to advocate for yourself, ask questions and if you need to, be a thorn in their side until you get the answers or attention you feel you deserve.... $250 per IUI, plus the cost if the sperm and medication. I've gotten quotes for IVF with ICSI at $12,000ish.... When you are using donor sperm, it sucks to have a nurse at the clinic ask your husband for his sample.
Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, Donor Sperm
Diagnosis
Male Factor, Uterine Fibroids, Other
8
7
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca clearly loves what she does. I appreciate how much care she put into taking over my file after I stopped going to another doctor. She carefully reviewed my file and articulated next steps in a way that both my husband and I felt comfortable with. We are diagnosed with male factor infertility and we both felt that with our other doctor, my husband was cut completely out of the discussion but doctor Bocca is great about including both of us.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Come with questions and a notepad. She's great!
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
I first worked with another doctor prior to seeing Dr. Bocca. The differences between the two in their bedside manner is astounding. You can tell she actually cares about her patients and their partners and truly wants the best for them. She explained thoroughly why she wanted to explore a certain protocol and was open to answering questions, no matter how long it took, rather than casually brushing them off as me being a worrywart who Google's too much.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We did five donor sperm IUI cycles with another doctor. Three natural and two with letrozole and trigger shot, and progesterone. After Dr Bocca took over my file, she thought it'd be helpful to do a hysteroscopy. In that procedure, she found and removed a few uterine polyps, we will be pursuing a sixth IUI cycle with letrozole and gonal f, trigger shot and progesterone.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Heather)
They are great!
Describe your experience with Jones Institute for Reproductive Medicine.
They have lots of success and lots of patients. I didn't learn early on just how much you have to advocate for yourself, ask questions and if you need to, be a thorn in their side until you get the answers or attention you feel you deserve.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
$250 per IUI, plus the cost if the sperm and medication. I've gotten quotes for IVF with ICSI at $12,000ish.
Describe Silvina Bocca's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
N/A.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
When you are using donor sperm, it sucks to have a nurse at the clinic ask your husband for his sample.
8
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
5
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
6
5
Dr. Oehninger is a very competent physician. We initially liked him because of his bluntness about the procedures and statistical chances of having a child. As days went past during our cycle, it seemed as if we heard less and less from him. He was not available in at least two of our ultrasounds, which to us was a very important time to speak to us....Dr Oehninger was not there for our egg retrieval which was very disappointing.
The clinic [Jones] is generally quick to get a new patient in. It is likely due to that process that patients are not coddled. It is very straight forward. In and out during ultrasound and bloodwork visits. The nursing staff was very nice and accommodating during our retrieval and transfer appointments...The institute scheduled our cycle based on the number of people entering the clinic. All of our scheduled appointments were set up to maximize the number of patients per day.
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
6
5
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
Dr. Oehninger is a very competent physician. We initially liked him because of his bluntness about the procedures and statistical chances of having a child. As days went past during our cycle, it seemed as if we heard less and less from him. He was not available in at least two of our ultrasounds, which to us was a very important time to speak to us. The other physicians conducting the ultrasound screening were not up to date with our progress. Dr Oehninger was not there for our egg retrieval which was very disappointing.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Don't expect coddling. He is very thorough in procedural explanation but definitely do research and ask questions.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
The Jones Institute is obviously a very reputable clinic. That is the main reason my wife and I chose it. The institute scheduled our cycle based on the number of people entering the clinic. All of our scheduled appointments were set up to maximize the number of patients per day. It is for this reason that I feel we did not get the attention we wanted. It just seemed like we were another customer just running through the line.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We used an antagonistic approach
Describe your experience with the nursing staff.
The nursing staff was very nice. There did not seem to be much communication between the nurses and between the nurses and doctors.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic is generally quick to get a new patient in. It is likely due to that process that patients are not coddled. It is very straight forward. In and out during ultrasound and bloodwork visits. The nursing staff was very nice and accommodating during our retrieval and transfer appointments. We only had 3 eggs with one mature which had a failed transfer. Our retrieval procedure time was very short. Aspirations took under half an hour. All indications pre retrieval, showed we had at least 8 eggs. After speaking with another clinic, they informed us that their retrieval was much more thorough. It is for this reason we believe we had a failed cycle.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
We went with a single cycle option. There was an available shared risk program that was double for a single cycle.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Multiple embryo transfer was explained to us. The Jones institute protocol was to transfer up to two embryos only.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
We believe there was a procedural error during our retrieval. The retrieval process was extremely short. After speaking with another clinic, they informed us of the importance of taking time during retrieval.
6
Doctor
Sergio Oehninger
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
7
7
Dr. Bocca has been helpful providing guidance regarding my diagnosis and recommendations for treatment. She has also been honest about the success of certain treatments. I was a little deterred from seeing her again as during our second conversation she initially only recommended an egg donor due to my diagnosis, but after another face-to-face appointment where my spouse was also present, she discussed the diagnosis a little further and what other options might be available.
The clinic [Jones Institute] is great about communication especially through the patient portal. I did call the on-call line and did not receive a call back which was a little concerning, but it was not an emergency so it wasn't a huge issue. I was calling because I got my period on a weekend and needed to schedule an appointment for the following Monday morning. I also showed up once for an appointment that they said they did not have on their schedule. They had provided me with an appointment slip confirming the appointment. They were still able to see me I just had to wait. I have had to wait over an hour on a couple occasions.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
7
7
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca has been helpful providing guidance regarding my diagnosis and recommendations for treatment. She has also been honest about the success of certain treatments. I was a little deterred from seeing her again as during our second conversation she initially only recommended an egg donor due to my diagnosis, but after another face-to-face appointment where my spouse was also present, she discussed the diagnosis a little further and what other options might be available.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
I would definitely schedule regular appointments with her (perhaps monthly) to check-in and determine next steps for treatment. Ask questions and educate yourself on the options that she presents.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
I feel Dr. Bocca is compassionate and empathetic. I do not feel rushed with Dr. Bocca and she answers my questions very thoroughly.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We wanted to try an initial protocol to try to conceive through timed intercourse as the least aggressive/invasive option. She recommend ovulation induction with a trigger shot and progesterone suppositories. The medication that we used for induction was gonal-f, which is an injectable. We are currently on our second month of treatment. If this cycle is not successful, she has recommended that we attempt IVF on the next few months to determine the quality of my eggs.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Shannon and Heather )
The nurses who I have been communicating over the patient portal, Shannon and Heather, have been extremely helpful. They answer questions very quickly.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic is great about communication especially through the patient portal. I did call the on-call line and did not receive a call back which was a little concerning, but it was not an emergency so it wasn't a huge issue. I was calling because I got my period on a weekend and needed to schedule an appointment for the following Monday morning. I also showed up once for an appointment that they said they did not have on their schedule. They had provided me with an appointment slip confirming the appointment. They were still able to see me I just had to wait. I have had to wait over an hour on a couple occasions.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
Two months of injections with timed intercourse have cost us over $4000.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
I had done initial bloodwork and had gotten results back. Based on the information provided, I didn't see any huge issues so I didn't follow-up with the clinic and didn't hear anything from the doctor. About one week later (at least) I did the HSG test which was also normal. After this test I was confused about what to do next as I had completed all the initial testing (including an ultrasound). I was sensing that I might be diagnosed as "unexplained infertility" because there were not any issues I was aware of. I messaged the nurse in the patient portal to determine next steps, and she said the doctor would call me. Luckily, the doctor called almost immediately after that message and reported that there were concerns with my bloodwork (done almost two weeks prior) especially related to my FSH levels. I would not have known this number was high just looking at it myself. I was a little concerned that the doctor did not follow-up on this immediately after getting the bloodwork back since it was so concerning. Most of the follow-up with the doctor though after this has been good and timely.
7
Doctor
Silvina Bocca
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
10
Age
32 - 35
Treated
2015 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Tubal Blockage
6
10
Dr Bocca is very intelligent and knows her stuff. She has a way of being compassionate yet very direct in communication. I have always felt like she has my interest at heart....In the beginning she is difficult to see because she is so popular. Probably one of the hardest to get an appointment with. But she is very knowledgeable about many things when it comes to endometriosis....For my retrieval process I started with Lupron due to having endometriosis.
The nursing staff at the Jones is absolutely some of the best nursing staff I’ve ever worked with....The front desk isn’t always quick and the Virginia Beach office shares with another clinic so the wait time is always super long. I don’t suggest going there if I can avoid it. You will see all the doctors at the clinic while there and all of them are great! They have amazing residents and I always appreciate the learning atmosphere.
Age
32 - 35
Treated
2015 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Tubal Blockage
6
10
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr Bocca is very intelligent and knows her stuff. She has a way of being compassionate yet very direct in communication. I have always felt like she has my interest at heart. I’ve lost two babies to miscarriage in this process so there have been times where she is quick to diagnose. I think it shows her knowledge and sometimes it’s helpful to spend more time. However she is always willing to do whatever I need to do to make things easier to process.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
In the beginning she is difficult to see because she is so popular. Probably one of the hardest to get an appointment with. But she is very knowledgeable about many things when it comes to endometriosis.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr Bocca is very patient and supportive. Even with not so good news I’ve been very happy with her treatment and encouragement
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
For my retrieval process I started with Lupron due to having endometriosis. I overstimulated this cycle and they canceled a fresh transfer due to being hospitalized. I think that was a good move because I was sick for a very long time. For frozen transfer I used patches/pills and IM progesterone. The first cycle we transferred 2 blasts and had successful twin pregnancy. We did lose one baby in the first trimester. Second frozen transfer was completed this month with success and literally completed a DNC this morning to complete the miscarriage. We have now decided to do genetic testing as a result of this due to losing to babies with viable heartbeats.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Margo)
The nursing staff at the Jones is absolutely some of the best nursing staff I’ve ever worked with. And when you do this enough you really spend a lot of time with them. My Ivf coordinator is so compassionate. After my dnc procedure today I had hugs and support from every nurse i came in contact with. That’s HUGE. every appointment they always check on you and want to be sure your emotions are ok.
Describe your experience with Jones Institute for Reproductive Medicine.
The front desk isn’t always quick and the Virginia Beach office shares with another clinic so the wait time is always super long. I don’t suggest going there if I can avoid it. You will see all the doctors at the clinic while there and all of them are great! They have amazing residents and I always appreciate the learning atmosphere. I feel like a teaching school is always best for a patient because they are always interested in educating.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
The medications were some of the most expensive. I spent 4000 on meds for first cycle. I did have insurance pick up some of price but the most helpful thing is they bill me whatever is contracted pricing. I’ve had to pay for two frozen transfers which are a couple thousand each time. However I’ve had other experiences such as OHSS they required several days in a hospital. I’ve also just recently had to have a dnc due to missed miscarriage. All these extra costs are outside the normal fertility treatment.
Describe Silvina Bocca's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Our clinic was ok transferring one blast due to the high quality of embryos I had. Initially I was ok with twins and we transferred two but we did not continue that the next transfer
6
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
25
Treated
2018
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
PCOS, Recurrent Pregnancy Loss, Unexplained
9
9
During my first appointment with Dr. Stadtmauer, she was very attentive, understanding, and communicated well with me. I had a good knowledge of my diagnosis and she was able to answer my questions more directly, while giving me a piece of mind and reassuring me she was confident in treatment options, which was very relieving....So far, I have used Letrozole and Clomid to help release mature follicles before IUI. Because I have PCOS, I do not ovulate on my own and have to take Progesterone to bring on my cycle.
Reaching the clinic [Jones - Norfolk] via the phone is very easy, straight forward, and a wonderful experience. The receptionist and nurses are pleasant and helpful over the phone. The portal online has been a good resource to use, although a few times I have gotten delays in responses a little longer than expected or hoped....Dr. Stadtmauer's billing team has done a fantastic job making sure billing procedure codes are properly done to ensure coverage is effective.
Age
25
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
PCOS, Recurrent Pregnancy Loss, Unexplained
9
9
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
I loved Dr. Stadtmauer and her communication. She never lets me speak negatively and is always assuring me there are new medications and treatments to try. She reminds me my diagnosis is common, I am young, and she has more positive outcomes than negative outcomes in my case and is always excited to see me and start another round. She makes me excited to come and see her and not dread another failed cycle like I have in the past.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Be open! She is there to communicate with and she will not be able to fully express her medical advice and expertise if you don't explain all the problems. She is VERY knowledgeable and very willing to take the next step to ensure her patients are happy and comfortable.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
During my first appointment with Dr. Stadtmauer, she was very attentive, understanding, and communicated well with me. I had a good knowledge of my diagnosis and she was able to answer my questions more directly, while giving me a piece of mind and reassuring me she was confident in treatment options, which was very relieving. The only downfall I would have to say was that due to having to come multiple times a week for appointments and measurements, I would sometimes see other physicians who were not updated on my care or aware of my concerns and diagnosis at all, almost as if they had not read my chart at all. I did not have a problem seeing another physician, but was never notified, and struggled to communicate and get my questions answered when meeting with someone other than Dr. Stadtmauer.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
So far, I have used Letrozole and Clomid to help release mature follicles before IUI. Because I have PCOS, I do not ovulate on my own and have to take Progesterone to bring on my cycle. Because of this, I can go months with no cycle, resulting in very heavy cycles once I take the Progesterone. Dr. Stadtmauer was able to help track my follicle growth and measurements of my lining to ensure proper timing of ovulation, as heavy cycles resulted in longer cycles and threw of normal schedules. Unfortunately, after three cycles of Letrozole, she was unable to find mature follicles to be released by the trigger shot so we are going to repeat this process with Clomid next month.
Describe your experience with the nursing staff.
The nurses were all very supportive and always showed compassion and were very uplifting even after appointments with not so great news. They always had smiling faces, know me by name, and are always VERY helpful via phone, in office and in the exam rooms.
Describe your experience with Jones Institute for Reproductive Medicine.
Reaching the clinic via the phone is very easy, straight forward, and a wonderful experience. The receptionist and nurses are pleasant and helpful over the phone. The portal online has been a good resource to use, although a few times I have gotten delays in responses a little longer than expected or hoped. Wait times have been average, although they could be better. Getting an appointment is sometimes hard, but with a busy office that is expected.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
The office visits with Dr. Stadtmauer were covered by my insurance, with just a copay being patient responsibility. The ultrasound appointments were covered and billed correctly, which was a relief, as some in the past have been billed as experimental and not covered. All lab tests have been covered as well. Dr. Stadtmauer's billing team has done a fantastic job making sure billing procedure codes are properly done to ensure coverage is effective. I have gotten a break down of costs up front before vists and ultrasounds with the price in case my insurance was to deny or not cover the services so I am aware of the costs before the services are rendered.
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
This has not been an option in my care yet.
9
Doctor
Laurel Stadtmauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
5
Age
33
Treated
2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained, Other
6
5
Dr Bocca did a good job of explaining treatments to us, and took plenty of time to talk to us. After my 11 week miscarriage, she had a nice long appointment to talk to us. Dr Bocca is compassionate and caring. However, I didn’t get a whole lot of statistics from her or numbers when it came to my chances of success with different courses of treatment. Sometimes her nurses have trouble communicating with her (as in the nurses didn’t get back to me)
The nurses [Jones Institute] were hard to get ahold of frequently and sometimes I had to leave multiple messages to hear back.... I had occasional problems getting progesterone refills/ prescriptions faxed to the pharmacy . I also sometimes didn’t get calls back with results until after the time window they told me I would get a response within... Strengths: Dr boccas bedside manner and compassion. She is helpful, but if you want hard numbers/ chances of success, I didn’t hear much of that. Weaknesses: communication with the nursing team/ front desk. The patient portal/ voicemail system most of the time gets a response
Age
33
Treated
2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Unexplained, Other
6
5
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr Bocca did a good job of explaining treatments to us, and took plenty of time to talk to us. After my 11 week miscarriage, she had a nice long appointment to talk to us. Dr Bocca is compassionate and caring. However, I didn’t get a whole lot of statistics from her or numbers when it came to my chances of success with different courses of treatment. Sometimes her nurses have trouble communicating with her (as in the nurses didn’t get back to me)
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Do some research on treatment options/ infertility basics before you meet with Dr Bocca or any doctor. Be sure you are your own advocate when communicating with Dr Bocca’s team- they don’t always get back to you.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr Bocca herself spent plenty of time talking and consulting with us, but the team at Jones was hard to get to respond and get a straight answer from sometimes
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We did two cycles of clomid/ letrozole with cycle day intercourse/ ultrasound/ ovidrel injection. Then we did two rounds of injectable hormones with monitoring and timed intercourse. I got pregnant the second time. All signs looked positive and things were going perfectly until I miscarried at 11 weeks due to a trisomy 14 abnormality. We then did one more cycle of injectables and iui with a chemical pregnancy. We have now moved on to ivf at another clinic that has a shared risk/ money back guarantee program and higher success rates when I comes to ivf.
Describe your experience with the nursing staff.
The nurses were hard to get ahold of frequently and sometimes I had to leave multiple messages to hear back. I would recommend Dr Bocca a lot more highly than her nursing staff
Describe your experience with Jones Institute for Reproductive Medicine.
Strengths: Dr boccas bedside manner and compassion. She is helpful, but if you want hard numbers/ chances of success, I didn’t hear much of that. Weaknesses: communication with the nursing team/ front desk. The patient portal/ voicemail system most of the time gets a response, but sometimes you need to leave more than one message.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
My insurance covered our ultrasounds when we did timed intercouse with pills or injections. However, it did not cover any of our drugs or ultrasounds with iui. We spent roughly $1500/ month each cycle we tried
Describe Silvina Bocca's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
N/a
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
I had occasional problems getting progesterone refills/ prescriptions faxed to the pharmacy . I also sometimes didn’t get calls back with results until after the time window they told me I would get a response within
6
Doctor
Silvina Bocca
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Silvina Bocca at Jones Institute for Reproductive Medicine.

9
9
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
9
Dr Stadtmauer always makes me feel like we have options, even if it’s not what we first imagined.... She’s not phased by surprises or needs to make adjustments to plans, which really helps to keep me calm. When I didnt respond fast enough to the first round of IVF stimulation, she quickly changed course, adjusted meds, and moved forward. She also provided me with natural supplements (at my request) instead of more pills when I wanted to deal with blood sugar issues.
The Jones Institute has a wonderful reputation and is extremely convenient. And the nursing team in the clinic OR is spectacular. But with only one IVF coordinator nurse, it can be hard to get a hold of someone if you want to ask questions and receive immediate feedback. You have to be a patient patient.... There’s been a lot of turnover in the staffing of the primary IVF coordinator (we’ve worked with three different people in the last 9 months).
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
9
9
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She’s not phased by surprises or needs to make adjustments to plans, which really helps to keep me calm. When I didnt respond fast enough to the first round of IVF stimulation, she quickly changed course, adjusted meds, and moved forward. She also provided me with natural supplements (at my request) instead of more pills when I wanted to deal with blood sugar issues. Her confidence and experience make everyone feel safe and cared for.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Trust her experience and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr Stadtmauer always makes me feel like we have options, even if it’s not what we first imagined. She’s matter of fact but very calm and caring
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We added human growth hormone to my first and second round of stimulation because I wasn’t responding fast enough to standard meds. This helped a lot. We also waited an extra day for the last stimulation before retrieval because she knew it took my body more time to develop the right size eggs.
Describe your experience with the nursing staff.
There’s been a lot of turnover in the staffing of the primary IVF coordinator (we’ve worked with three different people in the last 9 months). But everyone has been very kind, very patient, and very understanding.
Describe your experience with Jones Institute for Reproductive Medicine.
Like with all medical care, it’s important to remember that you are the only one advocating for yourself. You need to keep organized and make sure you follow up as needed. The Jones Institute has a wonderful reputation and is extremely convenient. And the nursing team in the clinic OR is spectacular. But with only one IVF coordinator nurse, it can be hard to get a hold of someone if you want to ask questions and receive immediate feedback. You have to be a patient patient.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
We were very lucky to have IVF covered by our United HealthCare plan, so none of the services were painfully expensive except the medications (around $8K per round) and anesthesia, around $2K at first, but then cheaper once I hit my insurance deductible.
9
Doctor
Laurel Stadtmauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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- Read less
Ask a Question

Ask this reviewer a question about their experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine.