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Jones Institute for Reproductive Medicine (closed)

Rated 8.4
Strongly recommend: 52%Neutral: 33%Don't recommend: 15%8.4
52% strongly recommend
74 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
491
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic had 3 offices
Visit clinic website

Newport News (closed)
729 Thimble Shoals Road
Newport News, VA 23606
757-446-7100
Norfolk (closed)
601 Colley Ave
Norfolk, VA 23507
757-446-7100
Virginia Beach (closed)
2075 Glenn Mitchell Drive
Virginia Beach, VA 23456
757-446-7100
Show 1 more

40 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 36 - 37
1 IUI
Male Factor
Income $50K - $99K
Teacher
2nd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Bocca was always very pleasant, open and honest with me. She told me when unexpected things came up during a cycle.... During my experience with Dr. Bocca I felt that she was very knowledgeable. However, I did not feel that she explained things as thoroughly as I would have liked. During my IUI the results from my husbands sample came back much lower than any other tests had. She did mention this to me during the procedure and noted that we would still have a small chance of it working.
The IUI procedure cost close to $1,200 with everything involved.... During my IUI process I felt very optimistic until the day of the procedure when we got the bad news about my husbands sample. I feel that people are spending a lot of money and the clinic [Jones Institute for Reproductive Medicine] does a good job to be accommodating to patients and they get you in and out so that you are not sitting around waiting for long periods of time.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
During my experience with Dr. Bocca I felt that she was very knowledgeable. However, I did not feel that she explained things as thoroughly as I would have liked. During my IUI the results from my husbands sample came back much lower than any other tests had. She did mention this to me during the procedure and noted that we would still have a small chance of it working. however, I got the idea that she knew it probably wasn't going to work, so I'm wondering if we even should have gone through with it or waited to find out what was going on from his end.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
When she tells you something during an appointment don't feel that you need to just go with it and let them be on their way. Ask the Dr. to sit down and explain things to you thoroughly.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Dr. Bocca was always very pleasant, open and honest with me. She told me when unexpected things came up during a cycle. She was very sympathetic when my IUI and transfer did not work and was ready to get back to work to figure out what we could do next time.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
I think that this is a great clinic. During my IUI process I felt very optimistic until the day of the procedure when we got the bad news about my husbands sample. I feel that people are spending a lot of money and the clinic does a good job to be accommodating to patients and they get you in and out so that you are not sitting around waiting for long periods of time.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine (closed).
The IUI procedure cost close to $1,200 with everything involved.
9
Doctor
Silvina Bocca
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Jones Institute for Reproductive Medicine (closed)
Virginia Beach (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 31 - 33
6 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Sales Representative
1st of 3 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
I genuinely felt safer in my decision process knowing she [Dr. Bocca] was behind them. She was easy to talk to and gave great advice and didn’t make me feel like an idiot for asking hundreds of questions! She helped guide us to make decisions that worked best for us!...So we had come to a cross roads where we could go towards IVF , but she wanted us to try an ovulation induction that required a lot more medication including injectibles - follistim and ovidrel
Sometimes EVMs is difficult with their billing - I had been charged double in the past but once i brought it to their attention they fixed it immediately!! They never have a problem if I’m running late due to traffic and can squeeze me in - so grateful!!!...[Nursing Staff] Eager and willing to answer my hundreds of questions and with a smile on their face...my blood work didn’t get picked up with the rest of the blood work - it wasn’t an emergency situation where timing was vital but glad it wasn’t
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
I genuinely felt safer in my decision process knowing she was behind them. She was easy to talk to and gave great advice and didn’t make me feel like an idiot for asking hundreds of questions! She helped guide us to make decisions that worked best for us!
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Be honest with her about your feelings, she won’t know unless you tell her
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
I can tell the genuine care i her voice and actions in helping us choose options
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
So we had come to a cross roads where we could go towards IVF , but she wanted us to try an ovulation induction that required a lot more medication including injectibles - follistim and ovidrel - my body reacted positively and we were able to conceive : unfortunately that pregnancy ended up in miscarriage after 10 weeks and 2 days but we had not been able to get pregnant before this so truly grateful to continue with Dr Bocca on this journey!
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Eager and willing to answer my hundreds of questions and with a smile on their face
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Sometimes EVMs is difficult with their billing - I had been charged double in the past but once i brought it to their attention they fixed it immediately!! They never have a problem if I’m running late due to traffic and can squeeze me in - so grateful!!!
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine (closed).
My insurance didn’t cover it with one job, and now it does
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Lost results
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
It wasn’t the clinics fault - my blood work didn’t get picked up with the rest of the blood work - it wasn’t an emergency situation where timing was vital but glad it wasn’t
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Newport News (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 47
Donor Eggs
Unexplained
Black or African-American
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr. Tarita Pakrashi] was very nice and thoughtful throughout the entire process! She always made sure we understood everything. She also realized that going through infertility is an emotional process, and she made it so much better!...She listens to everything that you say with empathy and compassion...The treatment was specific to me, and the protocol that was used was specific to my body...She knew my history and knew what would work best for my situation.
Everything there was amazing at EVMS [Jones Institute]! Each person was thoughtful in their approach to us, and it made the process easier. I felt like every person - from the receptionist to the doctor - was thoughtful when you contacted them for any reason...Everyone on staff was on the same page with the treatment...She [nurse] worked through everything with us, and it was wonderful...The billing area was very helpful, and because it is EVMS, I was able to make a payment arrangement.
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine (closed)?
Dr. Pakrashi was amazing because she was patient, and always took into consideration that this is an emotional time. I wish my experience had been like that from the beginning with others. She made me believe, and now, we have a beautiful daughter!
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine (closed)?
Be open and honest because she is there to help you through the process! She listens to everything that you say with empathy and compassion.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine (closed)?
Dr. Pakrashi was very nice and thoughtful throughout the entire process! She always made sure we understood everything. She also realized that going through infertility is an emotional process, and she made it so much better!
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
The treatment was specific to me, and the protocol that was used was specific to my body. Everyone on staff was on the same page with the treatment. She knew my history and knew what would work best for my situation.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Wendy Harrington)
She worked through everything with us, and it was wonderful.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Everything there was amazing at EVMS! Each person was thoughtful in their approach to us, and it made the process easier. I felt like every person - from the receptionist to the doctor - was thoughtful when you contacted them for any reason.
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine (closed).
The billing area was very helpful, and because it is EVMS, I was able to make a payment arrangement.
Describe Tarita Pakrashi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
For us, it was a matter of what was fertilized and the decision was made on what would give us the best viability for pregnancy. Everything was very measured on giving us the best outcome.
10
Doctor
Tarita Pakrashi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2015 - 2016, Successful
NPS
9
NPS
10
Age 31 - 32
1 IVF
Marketer or PR
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I felt like I was with a professional. I knew he [Dr. Oehninger] understood the best practices and procedures and explained everything to me. I wouldn't say he was high on the compassion scale, but it didn't matter as much to me if going through IVF with him meant a successful pregnancy. He was always straightforward and honest, and he made jokes to help lighten the mood sometimes. I enjoyed my experience.... We did IVF, retrieved 13 eggs, and 8 became embryos.
We had a great experience overall! I wanted to go with a clinic that was trusted and respected. I wanted results. I know this process can be scary, but I felt like if I was investing money in IVF, than it needed to be where we had the highest chances of conceiving. The Jones was the best decision.... We didn't love our nurse coordinator... I know it was around $20k for IVF plus medication and ICSI plus we had a few other costs that drove up our overall price. In the end it was all worth it!!
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I felt like I was with a professional. I knew he understood the best practices and procedures and explained everything to me. I wouldn't say he was high on the compassion scale, but it didn't matter as much to me if going through IVF with him meant a successful pregnancy. He was always straightforward and honest, and he made jokes to help lighten the mood sometimes. I enjoyed my experience.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
If you want to achieve a pregnancy, use Dr O. If you're looking for lots of warm and fuzzies during the process, he may not be your doc.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
He was very thorough, took time to explain everything to me, and made sure we did a single embryo transfer like I had wanted.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
We did IVF, retrieved 13 eggs, and 8 became embryos. We had 3 amazing Day 5 blastocysts, and we chose to transfer 1. Even though there as higher chances to conceive with transferring more than 1, we felt confident with a single embryo transfer and he believed and supported our decision.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Don't remember)
We didn't love our nurse coordinator
Describe your experience with Jones Institute for Reproductive Medicine (closed).
We had a great experience overall! I wanted to go with a clinic that was trusted and respected. I wanted results. I know this process can be scary, but I felt like if I was investing money in IVF, than it needed to be where we had the highest chances of conceiving. The Jones was the best decision.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine (closed).
I know it was around $20k for IVF plus medication and ICSI plus we had a few other costs that drove up our overall price. In the end it was all worth it!!
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
He supported our decision for a eSET.
9
Doctor
Sergio Oehninger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Virginia Beach (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
Tubal Blockage
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Silvina Bocca] did an HSG on me found out I had hydrosalpinx and referred me to a dr ito to have surgery for the removal of the tube in order to be able to start ivf...She made me feel like I was right at home with family. She made me feel like a mother to be rather than a patient or a number. She calmed me down every appointment because I have anxiety and I wouldn't trade her as my doctor for anything...She is very nice professional and good at what she does. Best doctor ever. She makes sure her patients are seen as mothers and fathers to be not patients.
The clinic [Jones Institute for Reproductive Medicine] is very homey feeling all the staff are nice and very good at their jobs. There are no weaknesses as far as I can see. They are the best ever. They make sure you understand everything step by step...They always make me feel calm because I'm always nervous when I go to appointments...they have payment plans with half down of full ivf...Dr bocca is one of the best doctors I've ever seen. She is very nice professional and good at what she does. Best doctor ever. She makes sure her patients are seen as mothers and fathers to be not patients.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Dr bocca is one of the best doctors I've ever seen. She is very nice professional and good at what she does. Best doctor ever. She makes sure her patients are seen as mothers and fathers to be not patients.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Pick her shes the best.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
She made me feel like I was right at home with family. She made me feel like a mother to be rather than a patient or a number. She calmed me down every appointment because I have anxiety and I wouldn't trade her as my doctor for anything.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
She did an HSG on me found out I had hydrosalpinx and referred me to a dr ito to have surgery for the removal of the tube in order to be able to start ivf.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
They always make me feel calm because I'm always nervous when I go to appointments.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
The clinic is very homey feeling all the staff are nice and very good at their jobs. There are no weaknesses as far as I can see. They are the best ever. They make sure you understand everything step by step.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine (closed).
The testing my insurance covered but as for ivf treatments they sint cover or meds but they have payment plans with half down of full ivf
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2015 - 2018, Unsuccessful
NPS
10
NPS
9
Age 30 - 33
3 Fertility Medications
Diminished Ovarian Reserve
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Due to my elevated FSH levels I receive a high dose to increase my chances of eggs. Unfortunately I didn’t produce them and had to cancel 3 cycles...As a patient of Dr Bocca I was very hopeful of the out come of my IVF cycle. She was very knowledgeable of the process and very helpful with all my questions. Each visit with her I loved that she tried to get to know me and my family. She even notice my weight lost, which I loved. I just really felt like she cared and understood my cries every time I left the office
Nurse staff [at Jones Institute For Reproductive Medicine] was very knowledgeable and nice on every visit...Strengths would be excellent Doctors and Nurse. Main weaknesses would be the high cost of everything. Most of Virginia’s insurances don’t cover treatment and this clinic has every high treatment prices for everything...Staff and Dr Bocca was always nice and pleasant. Her office gave me hope I could have a good cycle my body just didn’t give the results. Unable to continue due to no insurance coverage and unable to afford treatment. Doctor Nps
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
As a patient of Dr Bocca I was very hopeful of the out come of my IVF cycle. She was very knowledgeable of the process and very helpful with all my questions. Each visit with her I loved that she tried to get to know me and my family. She even notice my weight lost, which I loved. I just really felt like she cared and understood my cries every time I left the office
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Advice I would give would be try to remain positive and try not to stress. You are in good hands
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Staff and Dr Bocca was always nice and pleasant. Her office gave me hope I could have a good cycle my body just didn’t give the results. Unable to continue due to no insurance coverage and unable to afford treatment.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
Due to my elevated FSH levels I receive a high dose to increase my chances of eggs. Unfortunately I didn’t produce them and had to cancel 3 cycles
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Nurse staff was very knowledgeable and nice on every visit
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Strengths would be excellent Doctors and Nurse. Main weaknesses would be the high cost of everything. Most of Virginia’s insurances don’t cover treatment and this clinic has every high treatment prices for everything
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine (closed).
All care was extremely high, my insurance covered nothing which was why I had to stop treatment
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 30 - 31
4 IUI
1 IVF
Unexplained
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Laurel Stadtmauer] is very knowledgeable in every aspect of infertility. She may be a bit hard to communicate with but when it comes down to it I trust her ability to point me in the right direction. She takes every question I have and gives me the honest answers that I would expect while going through infertility...She shows empathy and has complete knowledge of my past attempts. I don’t feel like I have to reiterate my journey every appointment.
Including a clinical IVF trial about $10,000 not including medication [at Jones Institute for Reproductive Medicine]...Phone calls are a bit tough to be returned but other then that I have no complaints. From the front desk to the waiting room you feel comfortable and welcomed. It’s not the fanciest facility but I’d rather have old chairs and office decor old and have the money go into equipment and an incredible staff then a fancy place with a terrible staff.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
She is very knowledgeable in every aspect of infertility. She may be a bit hard to communicate with but when it comes down to it I trust her ability to point me in the right direction. She takes every question I have and gives me the honest answers that I would expect while going through infertility.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
Have patience.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
She shows empathy and has complete knowledge of my past attempts. I don’t feel like I have to reiterate my journey every appointment.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
The nurses are incredible and truly care for each patient.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Phone calls are a bit tough to be returned but other then that I have no complaints. From the front desk to the waiting room you feel comfortable and welcomed. It’s not the fanciest facility but I’d rather have old chairs and office decor old and have the money go into equipment and an incredible staff then a fancy place with a terrible staff.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed).
Including a clinical IVF trial about $10,000 not including medication.
8
Doctor
Laurel Stadtmauer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2018, Unsuccessful
NPS
10
NPS
10
Age 43
1 IUI
1 IVF
Anovulation
PCOS
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 4 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Stadtmauer was amazing and very optimistic when I felt unsure. She gave me options and left if up to me to decide without pressure. Her staff is amazing and personable. Everytime I visited I walked away feeling assured that I was being taken care of... The doctor and her staff were great at explaining everything step by step. I felt very comfortable... I paid between 10-13k for IVF
[Jones Institute for Reproductive Med has a] Great location and they validate your parking. The clinic is clean and presentable. Everyone from reception all the way to seeing the doctor is polite and explains the process very well. Sometimes it gets lengthy waiting on the doctor.... Once I was assessed by the nursing staff I went straight to ultrasound, very little waiting... I paid between 10-13k for IVF
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
Dr. Stadtmauer was amazing and very optimistic when I felt unsure. She gave me options and left if up to me to decide without pressure. Her staff is amazing and personable. Everytime I visited I walked away feeling assured that I was being taken care of.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
Have a list a questions ready
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
The doctor and her staff were great at explaining everything step by step. I felt very comfortable
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Polite and effecient
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Great location and they validate your parking. The clinic is clean and presentable. Everyone from reception all the way to seeing the doctor is polite and explains the process very well. Sometimes it gets lengthy waiting on the doctor.
Describe your experience with your monitoring appointments at Jones Institute for Reproductive Medicine (closed).
Once I was assessed by the nursing staff I went straight to ultrasound, very little waiting
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed).
I paid between 10-13k for IVF
10
Doctor
Laurel Stadtmauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2013 - 2014, Successful
NPS
9
NPS
10
Age 38 - 39
2 Fertility Medications
Unexplained
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
I appreciated Dr Os commitment to my treatment. He laid out a very clear plan and took immediate action... He seem to be rooting for us and was committed to doing everything in his power to help us get a positive outcome.
There were times during the process that the staff left me feeling a bit like a number... Communication could be clearer - feel like there we times that things weren't clearly explained - like when to call for appointment/ blood work.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I appreciated Dr Os commitment to my treatment. He laid out a very clear plan and took immediate action. Good sense of humor. Sometimes a little difficult to understand due to accent.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
Make an appointment immediately.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine (closed)?
I feel like Dr. O did care about me. He seem to be rooting for us and was committed to doing everything in his power to help us get a positive outcome. There were times during the process that the staff left me feeling a bit like a number. For example during blood draws. When we did get a positive pregnancy test, they gave us a personalized card with ultrasound images which was a nice touch.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
Communication could be clearer - feel like there we times that things weren't clearly explained - like when to call for appointment/ blood work
9
Doctor
Sergio Oehninger
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
2018, Unknown Success
NPS
10
NPS
10
Age 30
1 IUI
Anovulation
Male Factor
Unexplained
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Bocca is very thorough and responds to all messages. She answers all questions and makes sure you understand before you leave the office. If you send a email she always gets back to you within the same day. She will make timelines to better help you understand how the treatment will work. At the follicle scans she is so good about including my husband and I in explaining.... She is so caring and understanding and goes out of her way to make you comfortable and answer any questions.
It takes a while to get a appointment but I've never had a long waiting time at my appointments. Everyone [Jones Institute for Reproductive Medicine] is very nice and supportive. The clinic is almost a 2 hour drive and I wish it could be closer.... Dr. Bocca is very thorough and responds to all messages. She answers all questions and makes sure you understand before you leave the office. If you send a email she always gets back to you within the same day. She will make timelines to better help you understand how the treatment will work. At the follicle scans she is so good about including my husband and I in explaining.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Dr. Bocca is very thorough and responds to all messages. She answers all questions and makes sure you understand before you leave the office. If you send a email she always gets back to you within the same day. She will make timelines to better help you understand how the treatment will work. At the follicle scans she is so good about including my husband and I in explaining.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
She is so caring and understanding and goes out of her way to make you comfortable and answer any questions.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
It takes a while to get a appointment but I've never had a long waiting time at my appointments. Everyone is very nice and supportive. The clinic is almost a 2 hour drive and I wish it could be closer.
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2016 - 2017, Unsuccessful
NPS
9
NPS
10
Age 26 - 27
3 IUI
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
She [Dr. Laurel Stadtmauer] actually listened to my concerns... I got pregnant once with iui treatment but had one miscarriage. In the process of trying again. The doctor was willing to try other options and listen to my concerns. The only disadvantage was she wasn't at the office that much so I had to see a couple different doctors.... When I got pregnant they said the nurse would call me with results of my hcg and I had to call several times to get it.
You could never get anyone on the phone [at Jones Institute for Reproductive Medicine]. It takes forever to get a nurse to call you back.... When I got pregnant they said the nurse would call me with results of my hcg and I had to call several times to get it.... I got pregnant once with iui treatment but had one miscarriage. In the process of trying again. The doctor was willing to try other options and listen to my concerns. The only disadvantage was she wasn't at the office that much so I had to see a couple different doctors.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
I got pregnant once with iui treatment but had one miscarriage. In the process of trying again. The doctor was willing to try other options and listen to my concerns. The only disadvantage was she wasn't at the office that much so I had to see a couple different doctors.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
To be prepared for a lot of tests from you and your partner
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
She actually listened to my concerns
Describe your experience with Jones Institute for Reproductive Medicine (closed).
You could never get anyone on the phone. It takes forever to get a nurse to call you back.
What specific things went wrong at Jones Institute for Reproductive Medicine (closed)?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine (closed).
When I got pregnant they said the nurse would call me with results of my hcg and I had to call several times to get it.
9
Doctor
Laurel Stadtmauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Review of
2010 - 2019, Successful
NPS
10
NPS
10
Age 21 - 30
1 Egg Freezing (cancer)
Cancer
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
Understand, that she [Dr. Silvina Bocca] is honest, and wants you to have a successful experience as much as you do.Understand, that she is honest, and wants you to have a successful experience as much as you do...In 2010, my leukemia relapsed and Dr. Bocca decided to put me on a trial to remove half of my ovary and save ovarian tissue with immature eggs to one day possibly transplant that tissue back on to my ovary for me to produce an egg. I was #13 on the study. Now they know, to get the cancer patient in remission, do fertility treatments to produce mature eggs to freeze. Science is awesome! She made the right decision for the science that was available at the time.
The nursing staff [at Jones Institute for Reproductive Medicine] is great, however I do feel sometimes they are too busy for compassion...Strengths: Easy scheduling, responsive nurses, clean Weaknesses: The Jones Institute is a part of EVMS which is a school, the changing staff can be draw back. This is because you don’t get to make those relationships. Infertility is such a private matter, and it has an element of embarrassment. So, when you are constantly having to meet unfamiliar staff it can feel awkward.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Dr. Bocca has a way of keeping my fertility reality, which is being post menopausal at 30-years-old due to cancer treatments, hopeful, but at the same time realistic which is a combo I fully appreciate as a patient.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Understand, that she is honest, and wants you to have a successful experience as much as you do.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Dr. Bocca saw me the day they confirmed my leukemia had relapsed. She was compassionate, straight forward and she took the time to explain what was likely to happen to my fertility to a very devastated 20-year-old.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
Something to remember is science is constantly changing. In 2010, my leukemia relapsed and Dr. Bocca decided to put me on a trial to remove half of my ovary and save ovarian tissue with immature eggs to one day possibly transplant that tissue back on to my ovary for me to produce an egg. I was #13 on the study. Now they know, to get the cancer patient in remission, do fertility treatments to produce mature eggs to freeze. Science is awesome! She made the right decision for the science that was available at the time.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine (closed).
The nursing staff is great, however I do feel sometimes they are too busy for compassion.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
Strengths: Easy scheduling, responsive nurses, clean Weaknesses: The Jones Institute is a part of EVMS which is a school, the changing staff can be draw back. This is because you don’t get to make those relationships. Infertility is such a private matter, and it has an element of embarrassment. So, when you are constantly having to meet unfamiliar staff it can feel awkward.
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
2020, Successful
NPS
7
NPS
10
Age 32
Endometriosis
PCOS
Uterine Fibroids
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ+
Neutral
Strongly Recommends
Successful
Review of
I was very happy on how caring she [Dr. Laurel Stadtmauer] was in the process of ivf and how long it will take to recover after egg retrieval in April and that with Covid-19 I have waited until I can come bto do my frozen transfer when I could do it again. ... Gonnal-F pen, ganirelex, and the protocols and how to do the shots and wasn't that hard to do.
The clinic doesn't have any weakness that I saw. The strengths they have is calling you back right away that way you now what the next steps will be with ivf and when to do your shots and they get you in and out in timely matter. ... [the nursing staff] Very nice and understanding and caring. ... Doing a frozen embryo was better because of quilty.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
I was very happy on how caring she was in the process of ivf and how long it will take to recover after egg retrieval in April and that with Covid-19 I have waited until I can come bto do my frozen transfer when I could do it again.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
That Laurel stadtmauer would be a good doctor to help them through everything.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed)?
I felt cared for and she understood.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
Gonnal-F pen, ganirelex, and the protocols and how to do the shots and wasn't that hard to do.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine (closed). (Assigned nurse: Lena and Heather)
Very nice and understanding and caring.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
The clinic doesn't have any weakness that I saw. The strengths they have is calling you back right away that way you now what the next steps will be with ivf and when to do your shots and they get you in and out in timely matter.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine (closed).
My health insurance covered most of it
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine (closed).
Doing a frozen embryo was better because of quilty.
7
Doctor
Laurel Stadtmauer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Virginia Beach (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
10
NPS
10
Age 37 - 40
2 IUI
Male Factor
Unexplained
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr Bocca is very compassionate. She wants you to achieve pregnancy. She gives you the best options. She personally calls to check up on you after surgical procedures. She seems very hopeful. Dr Bocca explains everything that is asked of her. ... clomid 150mg for timed intercourse and some IUI's. Trigger shot. Never got pregnant.
All the staff [Jones Inst For Repro Med] seems very warm and compassionate. They never say anything negative to you. The location is great too. The only negative thing I could say, is that women who end up pregnant and get their first ultrasound there, should go out a different door or something. I was upset one appointment when I arrived and there was a couple all happy about their first ultrasound picture of their baby.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Dr Bocca is very compassionate. She wants you to achieve pregnancy. She gives you the best options. She personally calls to check up on you after surgical procedures. She seems very hopeful. Dr Bocca explains everything that is asked of her.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Ask any questions.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
She is very compassionate.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine (closed) and their degree of success.
clomid 150mg for timed intercourse and some IUI's. Trigger shot. Never got pregnant.
Describe your experience with Jones Institute for Reproductive Medicine (closed).
All the staff seems very warm and compassionate. They never say anything negative to you. The location is great too. The only negative thing I could say, is that women who end up pregnant and get their first ultrasound there, should go out a different door or something. I was upset one appointment when I arrived and there was a couple all happy about their first ultrasound picture of their baby.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine (closed).
Costs weren't bad because of insurance. For IUI, including medications and sperm wash, it was about $500. Unfortunately, IVF is too expensive.
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Norfolk (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2015, Successful
NPS
10
NPS
10
Age 25
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
We saw Dr. Bocca for our initial appointment and to test and freeze my husbands sperm. When we saw her we had a surrogate lined up in Virginia Beach. It did not end up working with that surrogate and that is why we did the rest of our treatments in Florida. ... She took a lot of time to explain our options and was always very kind!
The nurse coordinator [at Jones Institute for Reproductive Medicine] for our surrogacy was always very prompt at returning calls. Dr. Bocca is such a friendly and compassionate physician. I was very pleased for all of her advice and how well she educated us as we started our process to create a baby! ... I do not remember the exact cost but we did our sperm testing and freezing through the Jones institute. I believe it was about 2000.00
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
We saw Dr. Bocca for our initial appointment and to test and freeze my husbands sperm. When we saw her we had a surrogate lined up in Virginia Beach. It did not end up working with that surrogate and that is why we did the rest of our treatments in Florida.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
Ask questions if you don’t understand something!
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine (closed)?
She took a lot of time to explain our options and was always very kind!
Describe your experience with Jones Institute for Reproductive Medicine (closed).
The nurse coordinator for our surrogacy was always very prompt at returning calls. Dr. Bocca is such a friendly and compassionate physician. I was very pleased for all of her advice and how well she educated us as we started our process to create a baby!
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine (closed).
I do not remember the exact cost but we did our sperm testing and freezing through the Jones institute. I believe it was about 2000.00
10
Doctor
Silvina Bocca
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Jones Institute for Reproductive Medicine (closed)
Virginia Beach (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of

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