Jones Institute for Reproductive Medicine

3 doctors work here

Rated 8.6
Strongly recommend: 58%Neutral: 33%Don't recommend: 9%8.6
58% strongly recommend
72 reviews
Operations
8.7
8.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.4
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
452
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 3 offices

Newport News
729 Thimble Shoals Road
Newport News, VA 23606
757-446-7100
Norfolk
601 Colley Ave
Norfolk, VA 23507
757-446-7100
Virginia Beach
2075 Glenn Mitchell Drive
Virginia Beach, VA 23456
757-446-7100
Show 1 more

72 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
10
10
Age 32 - 34
1 IVF
Endometriosis
PCOS
Other
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Stadtmauer] always made sure I understood the plan and made sure I was okay with whatever plan we decided. She never rushed through appointments and made sure she thoroughly knew my history and chart before each appointment...She is very knowledgeable about infertility and treatments. She will work with you on a course of action that you agrree with and give education on things you are unsure of. She will call you after procedures and treatments to see how you are ing. Outstanding physician.
Valerie [nurse at Jones Institute for Reproductive Medicine] was awesome in helping to order meds and explaining the process. The other nurses were awesome, especially Shakena. They made sure I was comfortable at each appointment and that I understood everything...The clinic has 3 locations, Norfolk, Virginia Beach and Newport News are great. The Norfolk location has the most equipment and most of the big services are done there. They are great at coordinating services wherever you are located.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr. Stadtmauer is the best doctor to go to. She is very knowledgeable about infertility and treatments. She will work with you on a course of action that you agrree with and give education on things you are unsure of. She will call you after procedures and treatments to see how you are ing. Outstanding physician.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Be honest and open with her. Let her know all of your issues and don't be afraid to ask questions or ask for a different treatment if you are not comfortable.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr. Stadt always made sure I understood the plan and made sure I was okay with whatever plan we decided. She never rushed through appointments and made sure she thoroughly knew my history and chart before each appointment.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
For the retrieval I used Gonal F, menopur and cetrotide. Not sure of the doses, but I used it for about 10 days before retrieval. I went to the doctor every other day to twst blood levels after a few days they start ultrasounds to check follicle size. The retrieval day, I came 2 hours early and once I went back they gave me anesthesia so I was out of it. Before I went back my husband gave his sample. So after I woke up we were told his sperm count and how many eggs were retrieved. 3 days after they called and told me how many made it to day 3 and day 4 they called and updated the number for transfer the next day. 1st and 2nd transfer were hard, full bladder and they had a hard time transferring. 1st ended in a chemical, 2nd negative test, 3rd Dr. Stadtmauer was there for and used a sydney transfer for my tilted uterus. Miscarried at 10 weeks. 2nd and 3rd transfer prep were estrogen patches and pills and progesterone shots
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Valerie)
Valerie was awesome in helping to order meds and explaining the process. The other nurses were awesome, especially Shakena. They made sure I was comfortable at each appointment and that I understood everything.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic has 3 locations, Norfolk, Virginia Beach and Newport News are great. The Norfolk location has the most equipment and most of the big services are done there. They are great at coordinating services wherever you are located.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
Sperm testing $120 Ultrasound $240 Pregnancy test $10 Transfer $3,895 Physician $75 -$85 Retrieval $11,240 Fertility meds $~$5,000
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
They always transfer two unless you ask for one or only have one. Three can be transferred after a certain number of tries and/or age.
10
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
5
4
Age 37 - 38
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Other
Income $100K - $199K
1st of 8 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Bocca was very accessible when she was in town. She is knowledgeable and had a wonderful bedside manner. I just felt like I was going through the usual infertility routine and fell through the cracks. We completed round after round of timed intercourse with injectables. There was no change in my treatment even though we asked at the first meeting to go right to IVF at any point in the beginning if it seemed necessary.
It's a teaching hospital [Jones - Norfolk] so you never see the doctor you think you have an appointment with. There is usually a student also in your ultrasound.... The nurses were very kind and sweet but not organized and made me feel like I was alone sometimes.... I went in on a Saturday which was my cycle day 3 and was told I needed to take menopur the following night, which is a specialty drug that must be overnighted and I did not have any. I left in tears frantically trying to find menopur. That was the first of some other stressful visits.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca was very accessible when she was in town. She is knowledgeable and had a wonderful bedside manner. I just felt like I was going through the usual infertility routine and fell through the cracks. We completed round after round of timed intercourse with injectables. There was no change in my treatment even though we asked at the first meeting to go right to IVF at any point in the beginning if it seemed necessary. The only change was to try IUI and that was unsuccessful. Every month I just kept doing the same thing, that was not working. Then I found myself through a full calendar year with no change. It was stressful.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Do your own research and manage your calendar and meds yourself. Ask lots and lots of questions about what is next so that you are prepared and have your meds ready.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
This is difficult to answer as Dr. Bocca was very accessible when she was in town. She is knowledgeable and had a wonderful bedside manner. Her nursing staff was very kind as well. I just felt like I was going through the usual infertility routine and fell through the cracks. There was no change in my treatment even though we asked at the first meeting to go right to IVF at any point in the beginning if it seemed necessary. Every month I just kept doing the same thing, that was not working. Then I found myself through a full calendar year with no change. It was stressful.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We completed round after round of timed intercourse with injectables. Twice out of the 12 months of being there, we tried IUI was was unsuccessful. Other than the IUI, every month I just kept doing the same thing, that was not working.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
The nurses were very kind and sweet but not organized and made me feel like I was alone sometimes. After my first month of timed intercourse with injectables, I went in for appointments to see what's next. I went in on a Saturday which was my cycle day 3 and was told I needed to take menopur the following night, which is a specialty drug that must be overnighted and I did not have any. I left in tears frantically trying to find menopur. That was the first of some other stressful visits.
Describe your experience with Jones Institute for Reproductive Medicine.
It's a teaching hospital so you never see the doctor you think you have an appointment with. There is usually a student also in your ultrasound. The nurses are kind but for sure have not been through infertility themselves. The doctors are very nice.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
Since I was mostly getting blood draws and ultrasounds, the cost was ~$200-$400 a cycle. My insurance assisted some. For the monitoring patient only visits, they will not process through your insurance for you so it's $500-$600 a visit.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
I had to consistently give the nurse the phone number to the specialty drug pharmacy. I later went for monitoring only and every single visit (at least 8) they did not send the results to my other clinic and I would have to call and ask for them, often multiple calls in one day. And good luck getting a person on the phone quickly. You have to leave a message and wait hours for them to call you back.
5
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2009 - 2017, Successful
10
10
Age 28 - 36
1 IUI
5 IVF
Male Factor
Tubal Blockage
Unexplained
Prefer not to answer
Income $100K - $199K
Doctor
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
We started on Lupron protocols [with Dr. Bocca] which we did twice, we had one failed cycle because I was too suppressed by Lupron. They offered us our money back or to hold it for a new cycle. They put me on ganerilex instead and we went forward with three more full cycles. I also had enough frozen embroys for 8 other frozen cycles - only one took... I have multiple blastocysts on ice. In that time Dr. Bocca stopped recommended day 3 transfers and went to day 5.
The coordinator [at Jones Institute] is a bit no nonsense. The nursing staff has some turn over but they are generally very nice. The retrieval team is different than the clinic nurses...fresh cycles were 15000 all inclusive but you got a discount for repeat business. Frozen cycles were around 5000, separate ultrasounds were 300, medications were not sold by the clinic and had to be purchased at specialty pharmacies... Who performs your retrieval and transfer is based on scheduling. They have Saturday and sunday appointments also. Sometimes the front desk is not as awesome as the rest of the clinic and hold times can be annoying if you call at a busy time. I do get phone calls returned within 24 hrs. There is also an on call doctor that I have talked ot numerous times. There are also 3 training fellows.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
She has a very sunny disposition and a positive outlook. She has been my primary physician since 2009 for infertility and she has kept my hopes up when I was down. She is very focused on how I am 'feeling' and has been able to gently tell me things that I perhaps didn't want to hear. We had numerous frozen embryo failures and she told us to take a break for a few months to take the pressure off. She was also compassionate when we decided we had reached our last fresh cycle attempt.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
If you want someone with glass half full, she is for you. If you are more of a glass half empty person or have trouble hearing bad news or set backs, you may want someone else.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
She was always very kind and sympathetic, even when I would get very intense. They always scheduled a free consultation after any cycle that did not work which was very important to us.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We had minor issues for ourselves, but not enough to be guaranteed natural pregnancy. We did one cycle of IUI which failed and we decided we were better off doing full retrievals. We started on Lupron protocols which we did twice, we had one failed cycle because I was too suppressed by Lupron. They offered us our money back or to hold it for a new cycle. They put me on ganerilex instead and we went forward with three more full cycles. I also had enough frozen embroys for 8 other frozen cycles - only one took. I have 5 children now, 3 singletons and 1 set of twins. The program also got a new embroyologist recently who increased their blastocysts success rate to 60-70% survival. I have multiple blastocysts on ice. In that time Dr. Bocca stopped recommended day 3 transfers and went to day 5.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Valerie Warsoff)
The coordinator is a bit no nonsense. The nursing staff has some turn over but they are generally very nice. The retrieval team is different than the clinic nurses.
Describe your experience with Jones Institute for Reproductive Medicine.
This clinic is cutting edge and attached to the medical school They will do a good job of giving you realistic expectations. You will see almost all of the doctors in the practice whom have very different personalities. Who performs your retrieval and transfer is based on scheduling. They have Saturday and sunday appointments also. Sometimes the front desk is not as awesome as the rest of the clinic and hold times can be annoying if you call at a busy time. I do get phone calls returned within 24 hrs. There is also an on call doctor that I have talked ot numerous times. There are also 3 training fellows.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
fresh cycles were 15000 all inclusive but you got a discount for repeat business. Frozen cycles were around 5000, separate ultrasounds were 300, medications were not sold by the clinic and had to be purchased at specialty pharmacies. 6 years ago IUI was 600
Describe Silvina Bocca's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
She originally recommended against multiple embryo transfers because I had gotten pregnant with two cycles back to back. I didn't mind twins so we started out on 2 embryos. When we failed and looked at our finances, we started doing 3 at a time. She recommended single blastocyst transfer also because of their increased twinning rates. I don't mind twins so I had 2 and 2 took. They never allowed you to put in more than 3.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
Nothing was really wrong. During my first retrieval I was told one appointment they would tell me how many eggs they thought I would have during an ultrasound. I got a different doctor than usual who was a different personality and refused to speculate. I later got to know him and understood that he didn't want to get hopes up this early as the real proof is in the actual retrieval.
10
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
8
8
Age 30 - 33
2 IUI
Anovulation
PCOS
Tubal Blockage
European
Income $0 - $49K
1st of 3 Docs
Neutral
Neutral
Unsuccessful
Dr. Bocca took the time to explain all procedures to my husband and I....fter my hysteroscopy, which she performed, she called the next day to make sure I was doing ok....Dr. Bocca is very nice and understanding. She seems knowledgeable. I felt like she has our best interest at heart. It's been easy to communicate with her and her staff....Dr. Bocca put me on Femara/Letrozole because it makes me produce more eggs than Clomid...
Nurses [Jones- Norfolk] are nice and knowledgeable....I enjoed my visits with Dr. Bocca because she's my primary doctor there and knows my chart. A lot of times for ultrasounds and IUIs, I would see a different doctor and it seemed as if they didn't read my chart so I had to remind them of things....Someone from her staff always replied to my emails....First visit - $190 Other visits -$60 Hysteroscopy $2,000 HSG -$600 IUI -$250 Sperm wash for IUI -$140...
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca is very nice and understanding. She seems knowledgeable. I felt like she has our best interest at heart. It's been easy to communicate with her and her staff. I found that if I call I might wait for a response but with an email I get a response within 24 hours.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Be prepared with questions (write them down). If you need to get in touch with her(her nurses) send an email using FMH (Follow My Health) portal. Don't stress about money- they work with you on payment plan.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr. Bocca took the time to explain all procedures to my husband and I. Someone from her staff always replied to my emails. After my hysteroscopy, which she performed, she called the next day to make sure I was doing ok.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I have PCOS and don't ovulate on my own, I also have one blocked tube. Dr. Bocca put me on Femara/Letrozole because it makes me produce more eggs than Clomid and the chances of ovulating on the side with open tube are higher. My husband has liw morphology so she recommended IUI. We tried 2 but they were unsuccessful. We're considering going straight to ivf now
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Nurses are nice and knowledgeable.
Describe your experience with Jones Institute for Reproductive Medicine.
I enjoed my visits with Dr. Bocca because she's my primary doctor there and knows my chart. Unfortunately I didn't always see her. A lot of times for ultrasounds and IUIs, I would see a different doctor and it seemed as if they didn't read my chart so I had to remind them of things.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
My insurance didn't cover treatment: First visit - $190 Other visits -$60 Hysteroscopy $2,000 HSG -$600 IUI -$250 Sperm wash for IUI -$140
8
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
9
8
Age 31
3 IUI
1 IVF
Endometriosis
Unexplained
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Overall, my experience with Dr. Stadtmauer was a great one. I really felt like she was on our side and she listened to all my concerns. After 4 years of trying to conceive and failed treatments, she understood that I knew my body and she didn't try to talk us into or out of anything we didn't feel 100% comfortable with. As a self-pay patient, we were interested in the share-risk program and I believe she was a big advocate in helping us get approved for it. I do wish I was able to see her more through out my treatment, but with us living 2 hours away, the schedule didn't always work in our favor. However, all the doctors I saw in between very kind and made sure to answer all my questions if they arose. When it came time to hear the results of my beta, Dr. Stadtmauer called me personally and I could tell the genuine excitement in her voice. Although this was only my first round of IVF, I felt like we had been on this journey with her for longer and she was so happy for us.
I did feel like the coordinators and nurses [at Jones Institute for Reproductive Medicine] were lacking that quality. We often felt like numbers to them. Sometimes the sense of urgency was lost and even though it was our first IVF cycle, we felt like they expected us to know things we did not. While I wasn't overly impressed with the IVF coordinator, the business office was kind and courteous and we navigated this expensive treatment.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Overall, my experience with Dr. Stadtmauer was a great one. I really felt like she was on our side and she listened to all my concerns. After 4 years of trying to conceive and failed treatments, she understood that I knew my body and she didn't try to talk us into or out of anything we didn't feel 100% comfortable with. As a self-pay patient, we were interested in the share-risk program and I believe she was a big advocate in helping us get approved for it. I do wish I was able to see her more through out my treatment, but with us living 2 hours away, the schedule didn't always work in our favor. However, all the doctors I saw in between very kind and made sure to answer all my questions if they arose. When it came time to hear the results of my beta, Dr. Stadtmauer called me personally and I could tell the genuine excitement in her voice. Although this was only my first round of IVF, I felt like we had been on this journey with her for longer and she was so happy for us. Overall, I would recommend working with Dr. Stadtmauer!
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Make sure you are explicit about your goals, concerns, and expectations. When we had our consultation, she listened to our history and our past experiences and she adjusted our treatment based on that.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Living 2 hours away from the Jones Institute, it was important for us to feel like our RE was part of our team. Dr. Stadtmauer took the time to meet with me as well as speak with me over the phone to answer questions I had so I wouldn't have to make the trip up. While I wasn't able to see her much during my cycle due to the way the schedule worked out, once it came time for my beta, she called with such genuine excitement and took the time to talk with me about my cycle (what went well/what didn't). I felt like she was celebrating with me. While I would have liked to see her more during my cycle, overall she made me feel like we were in this together.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
They were very knowledgable, but I did just feel like a number. I also had a hard time getting a response from the nursing staff when questions arose.
Describe your experience with Jones Institute for Reproductive Medicine.
While Dr. Stadtmauer made us feel like we were a team, I did feel like the coordinators and nurses were lacking that quality. We often felt like numbers to them. Sometimes the sense of urgency was lost and even though it was our first IVF cycle, we felt like they expected us to know things we did not. While I wasn't overly impressed with the IVF coordinator, the business office was kind and courteous and we navigated this expensive treatment.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
We did the shared risk program which included 2 fresh IVF cycles, frozen cycles until the embryos from the last retrieval were used up, ICSI, and cryopreservation which totaled $19,000. This did not include medication.
Describe Laurel Stadtmauer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Dr. Stadtmauer listened to us and knew that we were comfortable with the transfer of two embryos if we had them. Two embryos were transferred and one took!
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
I was awaiting news of my fertilization rate and was told we would know by 10am at the latest the day after the retrieval. Around 11am/12pm I called because I still had no indication of what my results were. After many message and voicemails, I finally received a call back that I should have my results soon. The results didn't come through until almost the end of the business day through the online portal. It was a long and nerve wrecking wait. I also experienced something similar with our freeze report. We were told they would watch the embryos until the next day to see if they progressed to a point where they could be frozen. At the end of the day, I received our final report which indicated none were frozen. I was confused as I was told they would wait a day to give them time to grow. After my voicemails, I finally had my call returned a few days later to get clarification, but no indication as to why they didn't wait a full day to watch and see if the remaining embryos would progress.
9
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
8
10
Age 26 - 27
1 IUI
1 IVF
Donor Sperm
Male Factor
Unexplained
European
Income $100K - $199K
Engineer
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Oehninger is extremely experienced and intelligent in his field. He is a little rough around the edges as far as bedside manner goes... meaning he is very cut and dry with giving you information and does not sugarcoat it at all. In some instances this worked very well for us because we wanted to get the show on the road but at other times we really kind of needed someone to talk to and we felt rushed. Overall though he is extremely professional, very respectful and you can tell that he truly has our best interest at heart...
This clinic [Jones - Norfolk] is more of a "strictly business" kind of clinic. They are extremely busy and also shortstaffed which makes it difficult to get calls back or information sometimes. Definitely remember that you are your own best advocate. Take the time to research and plan for appointments with questions or concerns ahead of time...The main problem with the Jones Institute is communication...
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
Dr. Oehninger is extremely experienced and intelligent in his field. He is a little rough around the edges as far as bedside manner goes... meaning he is very cut and dry with giving you information and does not sugarcoat it at all. In some instances this worked very well for us because we wanted to get the show on the road but at other times we really kind of needed someone to talk to and we felt rushed. Overall though he is extremely professional, very respectful and you can tell that he truly has our best interest at heart .
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Definitely take his advice because he certainly knows what he's talking about however take the time to prepare for appointments and write your questions down before hand otherwise you may forget with how fast he moves through protocol. Definitely be your own advocate. Lastly, don't take his abruptness to heart. Although he may move through appointments quickly he really does care about your success and will remember your quarks and situation dencently well.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I felt like I was treated like a number sometimes because appointments felt really, really rushed. The appointments that I felt like I got the information that I needed were solely because I spent a lot of time prepping for the appointment myself like reading books and articles and coming in with a full list of questions to help guide the conversation. When I didn't do all of this pre-work, The appointments were very quick and my doctor just assumed which way we wanted to go wrote the plan out gave it to us and sent us on our way. I will say, that when our IVF cycle failed and when we were first diagnosed and very motional he did take the time to talk to us and coddle us a bit. I think that he recognizes that this is a very emotional journey for everybody however at the same time he knows that in order to be successful in a lot of cases you must move quickly. I think he also has so much experience specifically with male infertility that he generally knows the best decisions to make and because of that forgets that we've never been through this before so we may need it explained.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We first went to Jones Institute after trying naturally for over a year. The first thing we were instructed to do was a sperm analysis due to the fact that this was cheaper than any female test. That report came back abnormal with extremely low sperm counts and due to the fact that I had regular cycles he encouraged us to move straight forward with IVF. We were unsuccessful and the ratio of eggs retrieved to five day embryo survival was very weak. He noted this in our plan and then encouraged us to save our money and really think hard about sperm donation. We took his advice and started our IUI treatments after that, we got pregnant on the first try. In the process of purchasing donor sperm doctor on anger did a great job referring us to a bank, answering all of our questions, helping us through genetic testing, and giving us advice on the emotional journey of choosing a donor.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Heather)
Dr. Oehninger's nurse, Heather, is amazing. Like him, she does not mess around and get straight to the point. However when you're doing 4-5 blood tests a week I appreciated this. She was lighthearted and easy to get along with and really showed compassion when you called in with a concern or question. The IVF Coordinator on the other hand is awful. She is extremely sarcastic and "hands off "so she truly looks at you like a number and nothing else. We had concerns over timing with her and tried to sit down with her to look at the schedule she had given us and she acted like she had absolutely zero time for us. When she was training us on how to do medications she rushed to the entire thing so my husband and I felt very uncomfortable and had to go back to our regular nurse for reassurance and retraining. She was horrible about calling us back so we basically had to harass her just to figure out how our embryos were doing during our IVF cycle. I think if someone came in and just helped her organize her self a little bit more she would be a lot more successful and reputable among patients.
Describe your experience with Jones Institute for Reproductive Medicine.
This clinic is more of a "strictly business" kind of clinic. They are extremely busy and also shortstaffed which makes it difficult to get calls back or information sometimes. Definitely remember that you are your own best advocate. Take the time to research and plan for appointments with questions or concerns ahead of time.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
IVF - $12000 IVF Meds - $4500 IUI - $265 Donor Sperm Storage - ~$300ish per year
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
The main problem with the Jones Institute is communication. It would be very beneficial for them to develop a better "patient introduction" packet or something so patients weren't forced to constantly call and then inevitably wait for return calls on common questions that could easily be listed on a website or in a packet.
8
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2016, Successful
10
10
Age 35 - 38
IVF
Donor Eggs
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She's [Dr. Stadtmauer] very smart, and very open to have a conversation about your treatment options, which is important to me. She's professional, and will call you if you need to discuss some aspect of your treatment with her...Dr. S is very responsive and receptive to all worries and concerns that I've had through the entire process. She answers all of my questions, and takes the time that we need to make sure we're both on the same page...
[Jones - Norfolk] Strengths - amazing doctors, very knowledgeable. They will never turn down or deny a patient treatment just for the benefit of their stats. The site of the first IVF done in the USA, which is pretty cool. Comparably, they are WAY more affordable than the other clinic in Hampton Roads. The support staff, for the most part, is very kind and caring. Weakness - their donor egg program can use some vamping. They do not have very many in house donors...
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
I'm certainly a fan of Dr. S! She's very smart, and very open to have a conversation about your treatment options, which is important to me. She's professional, and will call you if you need to discuss some aspect of your treatment with her.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
No one is a miracle worker. But Dr. S will definitely do her best to achieve your family goals.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr. S is very responsive and receptive to all worries and concerns that I've had through the entire process. She answers all of my questions, and takes the time that we need to make sure we're both on the same page.
Describe your experience with Jones Institute for Reproductive Medicine.
Strengths - amazing doctors, very knowledgeable. They will never turn down or deny a patient treatment just for the benefit of their stats. The site of the first IVF done in the USA, which is pretty cool. Comparably, they are WAY more affordable than the other clinic in Hampton Roads. The support staff, for the most part, is very kind and caring. Weakness - their donor egg program can use some vamping. They do not have very many in house donors. It would be nice if they had non-anonymous donors or at least a choice for that, and a much larger pool of donors. If you don't use an agency/bring in your own donor, it can take a very long time to be matched with a donor. The embryologists don't give updates during cycling as a standard practice, which I found to be very difficult. The wait time for some appointments is quite long - the docs get caught up in their morning surgeries, and those waiting for ultrasounds can wait for quite awhile. Communication can be slow at times with nurses, coordinators, lab results, etc.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
10
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
5
6
Age 28
2 IVF
Tubal Blockage
Black or African-American
Income $50K - $99K
Consultant
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked that my Dr. [Oehninger] was the director of the top program in the area but with that I felt a disconnect from him at times. Luckily there were other Doctors on staff to pick up slack where his was lacking...I was upset after my 2nd FET I waited around for an hour without update on why my transfer was being delayed. Finally the DR. said he wanted to "watch the embryos" I didn't find out until 30 minutes later that out of 6 in the freezer 4 of them were not thawing well. I only found out after my negative pregnancy test that none of the other embryos survived. That was the biggest disappointment in the process.
I think they [Jones Institute] do a good of listening to you as a patient and putting the best efforts on the table for you to achieve your overall goal. There are times where they have so many patients in cycle at once, however, where you might feel a little lost in the shuffle...I think the care coordinator does an ok job. I think that because there are so many patients to come each day she looses a bit of her organization. I got a few messages on the medication line that were in correct or hard to understand.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I liked that my Dr. was the director of the top program in the area but with that I felt a disconnect from him at times. Luckily there were other Doctors on staff to pick up slack where his was lacking.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Be tough on the things that are important to you to make sure your voice is heard and that you don't get lost in the crowd.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I felt like though there was a sense of them trying to make every cycle and every patient have their personal touch there were still days where I was just lost in the mix. With lots of cycle starts and long wait times during appointments I would often feel like I just needed to get in and out because I was already stressed about being late to work from waiting on my appointment to start an hour late.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Valerie)
I think the care coordinator does an ok job. I think that because there are so many patients to come each day she looses a bit of her organization. I got a few messages on the medication line that were in correct or hard to understand.
Describe your experience with Jones Institute for Reproductive Medicine.
I think they do a good of listening to you as a patient and putting the best efforts on the table for you to achieve your overall goal. There are times where they have so many patients in cycle at once, however, where you might feel a little lost in the shuffle. I would tell a future patient to be strong through this process and to not loose sight of what you feel you need because you feel rushed.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
I think I was more frustrated with my appointment wait times. Also, I was upset after my 2nd FET I waited around for an hour without update on why my transfer was being delayed. Finally the DR. said he wanted to "watch the embryos" I didn't find out until 30 minutes later that out of 6 in the freezer 4 of them were not thawing well. I only found out after my negative pregnancy test that none of the other embryos survived. That was the biggest disappointment in the process.
5
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
10
10
Age 24 - 25
3 IUI
2 IVF
Male Factor
Immunological
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Oehninger] was very educational, and passionate about what he does. He tells you upfront what to expect throughout the treatments. I felt very comfortable going through our IVF cycles with him. He always explained everything throughouly during our sessions with him...He was very upfront about our procedures. He provided a lot of encouragement throughout the process, especially during our miscarriage.
The receptionist’s are very good about making your appointments for you, and calling you to follow up. I feel as though the clinic [Jones] as a whole is exceptional . From our first visit to discuss infertility treatments, until our last treatment . They have quite the outgoing staff. They were very upfront about everything from out treatments, as well as payment options. I feel as though this clinic is the best one around ! I would highly recommend them to anyone going through infertility treatments.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
He was very educational, and passionate about what he does. He tells you upfront what to expect throughout the treatments. I felt very comfortable going through our IVF cycles with him. He always explained everything throughouly during our sessions with him. He said ‘ let’s make it happen’ and it sure did! We finally got pregnant with twin girls ! It was such a blessing going to the Jones Institute. I would love to go back there to see him for our third child.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
He knows his stuff !
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
He was very upfront about our procedures. He provided a lot of encouragement throughout the process, especially during our miscarriage.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
2nd IVf fresh cycle - he didn’t stimulate a much to get better quality eggs!
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
They were very compassionate throughout the process . Always made small talk with me , and eased my mind !
Describe your experience with Jones Institute for Reproductive Medicine.
The receptionist’s are very good about making your appointments for you, and calling you to follow up. I feel as though the clinic as a whole is exceptional . From our first visit to discuss infertility treatments, until our last treatment . They have quite the outgoing staff. They were very upfront about everything from out treatments, as well as payment options. I feel as though this clinic is the best one around ! I would highly recommend them to anyone going through infertility treatments.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
We did a shared risk payment plan. They were very upfront about the cost for everything . They would bill us in an ample amount of time !
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
I feel as that multiple embryo transfer was right for us . Higher chances of one embryo sticking !!
10
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
10
10
Age 23 - 24
1 IUI
2 IVF
Anovulation
Endometriosis
PCOS
Poor Egg Quality
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Stadtmauer took great care of me and my husband. She really allowed me to be involved in my treatment plan....She took my infertility very seriously. She didn't waste our time, she got us pregnant. She allowed me to be involved in my treatment plan. She was willing to give us more advanced treatment to help my egg quality ...She's very open and listens to your wants and concerns, don't be afraid to tell her.
[Jones - Norfolk] I had a different nurse almost every time. A couple of them I liked and there were a couple that I didn't like. Some were just not very sensitive. They were fertile and you could tell that they did not understand the struggle....Dr. Stadtmauer took great care of me and my husband. She really allowed me to be involved in my treatment plan. She was very caring when we got bad news and she was excited with us when we got good news.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
I have severe infertility but because I was so young (early 20's), some doctors didn't take me seriously and told me and my husband to "keep trying on our own". We had been trying for 3 years before seeing Dr Stadtmauer. She took my infertility very seriously. She didn't waste our time, she got us pregnant. She allowed me to be involved in my treatment plan. She was willing to give us more advanced treatment to help my egg quality which resulted in my first healthy pregnancy and baby. For that, I will be forever grateful. I honestly don't think I could ask for a better doctor.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She's very open and listens to your wants and concerns, don't be afraid to tell her.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr. Stadtmauer took great care of me and my husband. She really allowed me to be involved in my treatment plan. She was very caring when we got bad news and she was excited with us when we got good news.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
For my first round of IVF, I was on Lupron, Menopur, and Gonal-F (can't remember dosage). Because I am young, my body responded really well to stims so they had to keep my dose low. They retrieved 29 eggs, resulting in 5 embryos. The quality was not great so they had to do a 3 day transfer. They transferred 2 embryos (can't remember the grade) and the rest did not make it to freeze on Day 5. That round of IVF resulted in a twin pregnancy but I unfortunately miscarried at 9 weeks. For my second round of IVF, they did LOTS of genetic testing beforehand. All results were normal. My egg quality was thought to be the culprit of my miscarriages. So they put me on HGH Omnitropin (can't remember the dosage), Gonal-F, and Cetrotide. Since they knew exactly how my body responded to stims, they got my dosage perfect. I believe they retrieved 20 eggs that time. It resulted in 5 embryos. They were better quality than last round but not good enough to make it to Day 5 which was a bummer because we had hoped to do PGS and to freeze some. We had to do a Day 3 transfer. They transferred two grade 3, 8 cell embryos. Like I said, the other 3 embryos did not make it to freeze. That round resulted in one amazingly healthy singleton pregnancy. I gave birth to a healthy baby girl 2 days before her due date.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
I had a different nurse almost every time. A couple of them I liked and there were a couple that I didn't like. Some were just not very sensitive. They were fertile and you could tell that they did not understand the struggle.
10
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Successful
10
10
Age 34 - 35
1 IVF
Male Factor
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We really loved him [Dr. Sergio Oehniger] right from the start. Our experience was amazing and everything happened exactly as it was explained to us. We appreciated how direct and honest he was and knowing what to expect. His predictions and diagnosis were spot on.... Dr. O transferred 2 embryos for the first cycle, but after a successful singleton birth recommends strongly only having one transferred for our second child, unless we want twins
There were different charges [at Jones Institute for Reproductive Medicine] like OR fees, General IVF fees, extra charge for ICSI and medications (about $4,000) that all added up. In total, about $12,000, and I also have 3 frozen embryos they store for $60/month. It will eliminate a large part of the process when we try to have another child... Appointments were easy to make, staff was awesome and we are looking forward to doing it all again! I really appreciated how caring and understanding all of the nurses were every time I went and the visits were all quick without much waiting. I never felt like a number and it's easy to see why people want to come to this clinic.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
We really loved him right from the start. Our experience was amazing and everything happened exactly as it was explained to us. We appreciated how direct and honest he was and knowing what to expect. His predictions and diagnosis were spot on.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Don't wait. Just do it. I think he is retiring, but Dr. Bocca is awesome too.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
He always made us feel comfortable and confident. Awesome bedside manner, direct, open communication and very sweet personality.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I had a very typical cycle. Follicle stimulation to produce eggs, retrieval, ICSI for insemination with my husband's sperm (male factor infertility, several viable embryos, two embryos transferred, single embryo implantation, single, healthy live birth. ONE CYCLE SUCCESS!!!
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Every visit was amazing! We loved all of the staff and every appointment was uplifting and full of hope!
Describe your experience with Jones Institute for Reproductive Medicine.
Appointments were easy to make, staff was awesome and we are looking forward to doing it all again! I really appreciated how caring and understanding all of the nurses were every time I went and the visits were all quick without much waiting. I never felt like a number and it's easy to see why people want to come to this clinic.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
There were different charges like OR fees, General IVF fees, extra charge for ICSI and medications (about $4,000) that all added up. In total, about $12,000, and I also have 3 frozen embryos they store for $60/month. It will eliminate a large part of the process when we try to have another child.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
Dr. O transferred 2 embryos for the first cycle, but after a successful singleton birth recommends strongly only having one transferred for our second child, unless we want twins
10
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Compassion
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
8
8
Age 24 - 26
3 IUI
Donor Sperm
European
Income $50K - $99K
1st of 2 Docs
LGBTQ
Neutral
Neutral
Successful
The initial consultation the Dr. [Bocca] was very warm and welcoming but we hardly interacted with her following the initial visit...She was very great about answering any questions or concerns... I would like to see more resources geared toward the LGBT community and families...The initial visit was very knowledgeable and left us with a good feeling of where to start...Overall it was a great experience for someone who had no idea what to expect.
The Hospital [Jones] we went to did a great job but it does not focus on the LGBT community so it was gray areas when it came to some of the care and resources... This clinic had a overall good experience it's not as personalized that you would want it to be but everyone we encountered along the way had a very professional and friendly manner... We didn't have a specific nurse assigned to our care we pretty much encountered whoever was available during the times of necessary appointments.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
The initial visit was very knowledgeable and left us with a good feeling of where to start. There wasn't much of a breakdown surrounding cost and what we could expect in term of finances we had to do some research. Overall it was a great experience for someone who had no idea what to expect.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
I recommend that you ask all the questions that you could at the initial consultation because you will not be able to have many opportunities' to do so. Come prepared with all of your questions written down so that you don't miss anything. She was very great about answering any questions or concerns.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
The initial consultation the Dr. was very warm and welcoming but we hardly interacted with her following the initial visit. The Hospital we went to did a great job but it does not focus on the LGBT community so it was gray areas when it came to some of the care and resources.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
We didn't have a specific nurse assigned to our care we pretty much encountered whoever was available during the times of necessary appointments. I don't recall having any bad experiences everyone was professional and had a friendly manner but it wasn't a one on one type of care feeling.
Describe your experience with Jones Institute for Reproductive Medicine.
This clinic had a overall good experience it's not as personalized that you would want it to be but everyone we encountered along the way had a very professional and friendly manner. I would like to see more resources geared toward the LGBT community and families. It would be great if you were assigned a personal nurse or had more of a one on one feeling with the doctor. We didn't know in the process that following the initial consultation we would not really meet with Dr. Bocca again. It did take 3 cycles over the course of 3 years so I guess the timing puts a strain on the process.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
The Process for IUI cost average $345 per insemination, $50-$100 for consultation, $100 per hormone injection per cycle, $25 for co pays, suppositories averaged $40- $50, Ultra Sounds $50- $100, blood work $0.00 included with insurance
8
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
7
9
Age 27 - 28
2 IUI
Anovulation
Male Factor
Prefer not to answer
Income $50K - $99K
Investment Banker
1st of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
We [Dr. Bocca] was helpful however it was hard to get in contact with her. ... The appointment was so quick and felt rushed. ... It seemed like she didn’t care too much, but she was very knowledgeable in what she was talking about and explained things well. She said I wasn’t ovulating, but I’ve had positive results so I feel like she isn’t getting to the bottom of what’s really going on and why I’m not getting pregnant.
The front desk employees [at Jones Institute For Reproductive Medicine] are wonderful and very friendly. They remembered us every time and made us feel comfortable. It’s important to go in with a plan of what you want - the process is much slower than what you’d typically hope for. ... They [nurses] are not very warm and inviting. The doctors are more passionate than the nurses for sure.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
We was helpful however it was hard to get in contact with her. It seemed like she didn’t care too much, but she was very knowledgeable in what she was talking about and explained things well. She said I wasn’t ovulating, but I’ve had positive results so I feel like she isn’t getting to the bottom of what’s really going on and why I’m not getting pregnant.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Do your own research. Be your own advocate.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
The appointment was so quick and felt rushed.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I have had all the testing done, from a HSG, ultrasounds, hormones tested, you name it and everything came back normal. I’ve had two IUI treatments & it was the same protocol both times (had to take an ovulation medicine then give myself a trigger shot in the belly the night before the IUI.) Husband went in the next morning and a few hours later than injected his sperm into me. Neither time I got pregnant.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
They are not very warm and inviting. The doctors are more passionate than the nurses for sure.
Describe your experience with Jones Institute for Reproductive Medicine.
The front desk employees are wonderful and very friendly. They remembered us every time and made us feel comfortable. It’s important to go in with a plan of what you want - the process is much slower than what you’d typically hope for.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
Everything was out of pocket. The appointments were $40, plus bloodwork for me and my husband $100 each. Each IUI it cost for the ultrasound to check the eggs, and sperm analysis and insemination $2k. HSG was $600 I believe.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call with results
7
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2019, Unsuccessful
9
7
Age 48 - 57
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Unexplained
Other
Other
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
During my time with Dr O [Oehninger]. He was very personable and I found him matter of fact and although resistant to my research he did listen to me and never belittled me. He wanted us to be successful and when things failed he was affected.... lab results and treatment plans lagged I had to push for results. Dr O was always hands on but was resistant to my research... something as simple as a thyroid test I have to push for and then request results and then wait to get the meds called in.
This clinic [Jones Inst for Repro Med] is only 1 of 3 available in this area and they can be very busy. At times I have felt only like a piggy bank and felt pushed aside and care going to desirable patients. I understand this is a teaching facility but they should be open to possible innovations.... nursing staff has opportunities they have not realized. Wendy has been the best although I feel she is overburdened because it takes so long to hear back from her.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
During my time with Dr O. He was very personable and I found him matter of fact and although resistant to my research he did listen to me and never belittled me. He wanted us to be successful and when things failed he was affected.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Be prepared for a very busy man whose time is sought after
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
lab results and treatment plans lagged I had to push for results. Dr O was always hands on but was resistant to my research
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
HSG, polyp removal, lab testing, dye test, endometrial biopsies, ERA
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Wendy Harrington)
nursing staff has opportunities they have not realized. Wendy has been the best although I feel she is overburdened because it takes so long to hear back from her.
Describe your experience with Jones Institute for Reproductive Medicine.
This clinic is only 1 of 3 available in this area and they can be very busy. At times I have felt only like a piggy bank and felt pushed aside and care going to desirable patients. I understand this is a teaching facility but they should be open to possible innovations.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
I have spent over probably 80 thousand dollars trying to have a family
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
We never disused 1 versus 2 due to my age.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
not sure what you want ...something as simple as a thyroid test I have to push for and then request results and then wait to get the meds called in. Results are never my portal. There have been more than one time meds were never called into the pharmacy. I have had issues with insurance filling a particular prescription as written and had to stay on them to get the appropriate paperwork.
9
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
10
8
Age 35 - 39
8 IUI
1 IVF
PCOS
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
She [Dr. Pakrashi] is thorough, intelligent and extremely compassionate. I feel 100 percent comfortable under her care. She’s always optimistic yet honest at the same time. We have been through multiple failed cycles - both negative and miscarriages- and she is one of the reasons that I have the strength to keep going.... I have PCOS and poor egg quality. Her recommendation was IVF ICSI but we still owe from our last IVF cycle and our toddler is diabetic, so we can’t spend out of pocket money on another.
Wonderful doctors! They know their stuff- they won’t treat you like a number. Nursing staff [Jones Institute] could be better. Sometimes they get things confused and don’t follow up in a timely manner— other nurses do- it just depends. At the end of the day- it’s the doctors that matter and these ones are great... Nursing staff failed to call in my prescriptions twice... Some are good, and some are just ok. It depends on who you get.
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
She is thorough, intelligent and extremely compassionate. I feel 100 percent comfortable under her care. She’s always optimistic yet honest at the same time. We have been through multiple failed cycles - both negative and miscarriages- and she is one of the reasons that I have the strength to keep going.
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Be upfront and honest about your concerns or fears. She really does care and she wants to know!
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
She is the most compassionate doctor I have ever seen.
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
I have PCOS and poor egg quality. Her recommendation was IVF ICSI but we still owe from our last IVF cycle and our toddler is diabetic, so we can’t spend out of pocket money on another. Since I have bad egg quality and I am 39, the goal is to get as many eggs as possible in hopes of finding a good one- like we did with my daughter!
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Some are good, and some are just ok. It depends on who you get. I don’t have an assigned nurse bc we aren’t currently doing IVF
Describe your experience with Jones Institute for Reproductive Medicine.
Wonderful doctors! They know their stuff- they won’t treat you like a number. Nursing staff could be better. Sometimes they get things confused and don’t follow up in a timely manner— other nurses do- it just depends. At the end of the day- it’s the doctors that matter and these ones are great
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine.
We are 100 percent out of pocket do the cost is very high
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
Nursing staff failed to call in my prescriptions twice
10
Doctor
Tarita Pakrashi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 47
IVF
Donor Eggs
Unexplained
Black or African-American
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tarita Pakrashi] was very nice and thoughtful throughout the entire process! She always made sure we understood everything. She also realized that going through infertility is an emotional process, and she made it so much better!...She listens to everything that you say with empathy and compassion...The treatment was specific to me, and the protocol that was used was specific to my body...She knew my history and knew what would work best for my situation.
Everything there was amazing at EVMS [Jones Institute]! Each person was thoughtful in their approach to us, and it made the process easier. I felt like every person - from the receptionist to the doctor - was thoughtful when you contacted them for any reason...Everyone on staff was on the same page with the treatment...She [nurse] worked through everything with us, and it was wonderful...The billing area was very helpful, and because it is EVMS, I was able to make a payment arrangement.
How was your experience with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Dr. Pakrashi was amazing because she was patient, and always took into consideration that this is an emotional time. I wish my experience had been like that from the beginning with others. She made me believe, and now, we have a beautiful daughter!
What's one piece of advice would you give a prospective patient of Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Be open and honest because she is there to help you through the process! She listens to everything that you say with empathy and compassion.
During treatment, were you treated like a number or a human with Tarita Pakrashi at Jones Institute for Reproductive Medicine?
Dr. Pakrashi was very nice and thoughtful throughout the entire process! She always made sure we understood everything. She also realized that going through infertility is an emotional process, and she made it so much better!
Describe the protocols Tarita Pakrashi used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
The treatment was specific to me, and the protocol that was used was specific to my body. Everyone on staff was on the same page with the treatment. She knew my history and knew what would work best for my situation.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Wendy Harrington)
She worked through everything with us, and it was wonderful.
Describe your experience with Jones Institute for Reproductive Medicine.
Everything there was amazing at EVMS! Each person was thoughtful in their approach to us, and it made the process easier. I felt like every person - from the receptionist to the doctor - was thoughtful when you contacted them for any reason.
Describe the costs associated with your care under Tarita Pakrashi at Jones Institute for Reproductive Medicine.
The billing area was very helpful, and because it is EVMS, I was able to make a payment arrangement.
Describe Tarita Pakrashi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
For us, it was a matter of what was fertilized and the decision was made on what would give us the best viability for pregnancy. Everything was very measured on giving us the best outcome.
10
Doctor
Tarita Pakrashi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 30
Tubal Blockage
Other
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Silvina Bocca] did an HSG on me found out I had hydrosalpinx and referred me to a dr ito to have surgery for the removal of the tube in order to be able to start ivf...She made me feel like I was right at home with family. She made me feel like a mother to be rather than a patient or a number. She calmed me down every appointment because I have anxiety and I wouldn't trade her as my doctor for anything...She is very nice professional and good at what she does. Best doctor ever. She makes sure her patients are seen as mothers and fathers to be not patients.
The clinic [Jones Institute for Reproductive Medicine] is very homey feeling all the staff are nice and very good at their jobs. There are no weaknesses as far as I can see. They are the best ever. They make sure you understand everything step by step...They always make me feel calm because I'm always nervous when I go to appointments...they have payment plans with half down of full ivf...Dr bocca is one of the best doctors I've ever seen. She is very nice professional and good at what she does. Best doctor ever. She makes sure her patients are seen as mothers and fathers to be not patients.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Dr bocca is one of the best doctors I've ever seen. She is very nice professional and good at what she does. Best doctor ever. She makes sure her patients are seen as mothers and fathers to be not patients.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Pick her shes the best.
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
She made me feel like I was right at home with family. She made me feel like a mother to be rather than a patient or a number. She calmed me down every appointment because I have anxiety and I wouldn't trade her as my doctor for anything.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
She did an HSG on me found out I had hydrosalpinx and referred me to a dr ito to have surgery for the removal of the tube in order to be able to start ivf.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
They always make me feel calm because I'm always nervous when I go to appointments.
Describe your experience with Jones Institute for Reproductive Medicine.
The clinic is very homey feeling all the staff are nice and very good at their jobs. There are no weaknesses as far as I can see. They are the best ever. They make sure you understand everything step by step.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
The testing my insurance covered but as for ivf treatments they sint cover or meds but they have payment plans with half down of full ivf
10
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
8
8
Age 30 - 33
4 IUI
1 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
1st of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
I began seeing dr stadtmauer in 2016 for fibroids and she has been managing my care since then. There have been a few instances where it seemed she wasnt aware of everything that was going on but overall she has been a great dr... [Protocols] 300 units of gonal f and 150 units of menopur nightly. Cetrotide each morning. It was not explained to me why this protocol was best... Jones is a good place. The only downfall which really didnt bother me is that you may not always see the same dr.
Jones is a good place. The only downfall which really didnt bother me is that you may not always see the same dr. I would also encourage people to ask questions so that you are not missing anything. The staff is all friendly and welcoming.... Lena kept me informed throughout the entire process. She showed me how to take all my medications and helped me order them as well. She even visited me on transfer day.... Because I had not met deductibles I had to pay out of pocket for my 1st round of meds.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
I began seeing dr stadtmauer in 2016 for fibroids and she has been managing my care since then. There have been a few instances where it seemed she wasnt aware of everything that was going on but overall she has been a great dr
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Ask lots of questions, don't wait to be told
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
The staff at Jones is great. They always greet me by name when I come to the office. There were some instances when Dr Started seemed as if she didnt remember everything that was going on, but overall I enjoyed my care.
Describe the protocols Laurel Stadtmauer used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
300 units of gonal f and 150 units of menopur nightly. Cetrotide each morning. It was not explained to me why this protocol was best.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Lena S)
Lena kept me informed throughout the entire process. She showed me how to take all my medications and helped me order them as well. She even visited me on transfer day.
Describe your experience with Jones Institute for Reproductive Medicine.
Jones is a good place. The only downfall which really didnt bother me is that you may not always see the same dr. I would also encourage people to ask questions so that you are not missing anything. The staff is all friendly and welcoming.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
My employer covers ivf 100% for three cycles. Because I had not met deductibles I had to pay out of pocket for my 1st round of meds.
8
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Unsuccessful
10
9
Age 30 - 33
Diminished Ovarian Reserve
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Due to my elevated FSH levels I receive a high dose to increase my chances of eggs. Unfortunately I didn’t produce them and had to cancel 3 cycles...As a patient of Dr Bocca I was very hopeful of the out come of my IVF cycle. She was very knowledgeable of the process and very helpful with all my questions. Each visit with her I loved that she tried to get to know me and my family. She even notice my weight lost, which I loved. I just really felt like she cared and understood my cries every time I left the office
Nurse staff [at Jones Institute For Reproductive Medicine] was very knowledgeable and nice on every visit...Strengths would be excellent Doctors and Nurse. Main weaknesses would be the high cost of everything. Most of Virginia’s insurances don’t cover treatment and this clinic has every high treatment prices for everything...Staff and Dr Bocca was always nice and pleasant. Her office gave me hope I could have a good cycle my body just didn’t give the results. Unable to continue due to no insurance coverage and unable to afford treatment. Doctor Nps
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
As a patient of Dr Bocca I was very hopeful of the out come of my IVF cycle. She was very knowledgeable of the process and very helpful with all my questions. Each visit with her I loved that she tried to get to know me and my family. She even notice my weight lost, which I loved. I just really felt like she cared and understood my cries every time I left the office
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Advice I would give would be try to remain positive and try not to stress. You are in good hands
During treatment, were you treated like a number or a human with Silvina Bocca at Jones Institute for Reproductive Medicine?
Staff and Dr Bocca was always nice and pleasant. Her office gave me hope I could have a good cycle my body just didn’t give the results. Unable to continue due to no insurance coverage and unable to afford treatment.
Describe the protocols Silvina Bocca used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
Due to my elevated FSH levels I receive a high dose to increase my chances of eggs. Unfortunately I didn’t produce them and had to cancel 3 cycles
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Nurse staff was very knowledgeable and nice on every visit
Describe your experience with Jones Institute for Reproductive Medicine.
Strengths would be excellent Doctors and Nurse. Main weaknesses would be the high cost of everything. Most of Virginia’s insurances don’t cover treatment and this clinic has every high treatment prices for everything
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
All care was extremely high, my insurance covered nothing which was why I had to stop treatment
10
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
10
Age 30 - 31
4 IUI
1 IVF
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Laurel Stadtmauer] is very knowledgeable in every aspect of infertility. She may be a bit hard to communicate with but when it comes down to it I trust her ability to point me in the right direction. She takes every question I have and gives me the honest answers that I would expect while going through infertility...She shows empathy and has complete knowledge of my past attempts. I don’t feel like I have to reiterate my journey every appointment.
Including a clinical IVF trial about $10,000 not including medication [at Jones Institute for Reproductive Medicine]...Phone calls are a bit tough to be returned but other then that I have no complaints. From the front desk to the waiting room you feel comfortable and welcomed. It’s not the fanciest facility but I’d rather have old chairs and office decor old and have the money go into equipment and an incredible staff then a fancy place with a terrible staff.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She is very knowledgeable in every aspect of infertility. She may be a bit hard to communicate with but when it comes down to it I trust her ability to point me in the right direction. She takes every question I have and gives me the honest answers that I would expect while going through infertility.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Have patience.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She shows empathy and has complete knowledge of my past attempts. I don’t feel like I have to reiterate my journey every appointment.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
The nurses are incredible and truly care for each patient.
Describe your experience with Jones Institute for Reproductive Medicine.
Phone calls are a bit tough to be returned but other then that I have no complaints. From the front desk to the waiting room you feel comfortable and welcomed. It’s not the fanciest facility but I’d rather have old chairs and office decor old and have the money go into equipment and an incredible staff then a fancy place with a terrible staff.
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
Including a clinical IVF trial about $10,000 not including medication.
8
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unsuccessful
10
10
Age 43
1 IUI
1 IVF
Donor Sperm
Anovulation
PCOS
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Stadtmauer was amazing and very optimistic when I felt unsure. She gave me options and left if up to me to decide without pressure. Her staff is amazing and personable. Everytime I visited I walked away feeling assured that I was being taken care of... The doctor and her staff were great at explaining everything step by step. I felt very comfortable... I paid between 10-13k for IVF
[Jones Institute for Reproductive Med has a] Great location and they validate your parking. The clinic is clean and presentable. Everyone from reception all the way to seeing the doctor is polite and explains the process very well. Sometimes it gets lengthy waiting on the doctor.... Once I was assessed by the nursing staff I went straight to ultrasound, very little waiting... I paid between 10-13k for IVF
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Dr. Stadtmauer was amazing and very optimistic when I felt unsure. She gave me options and left if up to me to decide without pressure. Her staff is amazing and personable. Everytime I visited I walked away feeling assured that I was being taken care of.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Have a list a questions ready
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
The doctor and her staff were great at explaining everything step by step. I felt very comfortable
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Polite and effecient
Describe your experience with Jones Institute for Reproductive Medicine.
Great location and they validate your parking. The clinic is clean and presentable. Everyone from reception all the way to seeing the doctor is polite and explains the process very well. Sometimes it gets lengthy waiting on the doctor.
Describe your experience with your monitoring appointments at Jones Institute for Reproductive Medicine.
Once I was assessed by the nursing staff I went straight to ultrasound, very little waiting
Describe the costs associated with your care under Laurel Stadtmauer at Jones Institute for Reproductive Medicine.
I paid between 10-13k for IVF
10
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
7
8
Age 31 - 32
4 IUI
Unexplained
European
Income $0 - $49K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Doctor Bocca was kind and very good at explaining procedures before we actually did them. She was always very optimistic. I was diagnosed with polyps and went in to see her after several failed treatments. She was able to remove the polyps and explained every step of what she was going to do and then for post-op, she thoroughly explained the results and asked for my input on the next steps.
It was easy to get appointments [at Jones Institute for Reproductive Medicine]. They had multiple locations that were convenient for medication monitoring. The waiting rooms were comfortable and the other doctors I had interactions with were friendly and kind...She [the nurse] was always on top of things and responded quickly whenever I had questions or concerns...IUI's were about $800 total with medications, sperm wash, ultrasound, and actual IUI.
How was your experience with Silvina Bocca at Jones Institute for Reproductive Medicine?
Doctor Bocca was kind and very good at explaining procedures before we actually did them. She was always very optimistic. I was diagnosed with polyps and went in to see her after several failed treatments. She was able to remove the polyps and explained every step of what she was going to do and then for post-op, she thoroughly explained the results and asked for my input on the next steps.
What's one piece of advice would you give a prospective patient of Silvina Bocca at Jones Institute for Reproductive Medicine?
Learn as much as you can and be your own advocate.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine. (Assigned nurse: Heather)
She was always on top of things and responded quickly whenever I had questions or concerns.
Describe your experience with Jones Institute for Reproductive Medicine.
It was easy to get appointments. They had multiple locations that were convenient for medication monitoring. The waiting rooms were comfortable and the other doctors I had interactions with were friendly and kind.
Describe the costs associated with your care under Silvina Bocca at Jones Institute for Reproductive Medicine.
IUI's were about $800 total with medications, sperm wash, ultrasound, and actual IUI.
7
Doctor
Silvina Bocca
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
4
5
Age 37
1 IUI
3 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Doctor
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I only saw Dr. Oehninger the first appointment for consultation and then we he canceled my cycle, all other times the staff would rotate. The staff is very friendly and compassionate. I did not feel he would know who I was if someone were to ask him.... We used menopur and gonal-f, omnitrope. He primed my with 2 weeks of OCP.... They recommended singleton for transfer.... You will see a different doctor as they rotate for ultrasounds and OR.
This clinic [Jones Institute] is hard to schedule appointments with at times. The staff is friendly. You will see a different doctor as they rotate for ultrasounds and OR. I believe if you can drive to different clinics you may be seen by one doctor continuously however that was never the case during my care....The staff was friendly and interactive on visits. They were always smiling and nice....The cost was approx. 15,000 without cost of medications.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I only saw Dr. Oehninger the first appointment for consultation and then we he canceled my cycle, all other times the staff would rotate. The staff is very friendly and compassionate. I did not feel he would know who I was if someone were to ask him.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
I would suggest seeing another physician in that clinic if you go to Jones.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I did not see Dr. O but the staff and other physicians I saw were very caring.
Describe the protocols Sergio Oehninger used in your cycles at Jones Institute for Reproductive Medicine and their degree of success.
We used menopur and gonal-f, omnitrope. He primed my with 2 weeks of OCP.
Describe your experience with your nurse at Jones Institute for Reproductive Medicine.
The staff was friendly and interactive on visits. They were always smiling and nice.
Describe your experience with Jones Institute for Reproductive Medicine.
This clinic is hard to schedule appointments with at times. The staff is friendly. You will see a different doctor as they rotate for ultrasounds and OR. I believe if you can drive to different clinics you may be seen by one doctor continuously however that was never the case during my care.
Describe the costs associated with your care under Sergio Oehninger at Jones Institute for Reproductive Medicine.
The cost was approx. 15,000 without cost of medications.
Describe Sergio Oehninger's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Jones Institute for Reproductive Medicine.
They recommended singleton for transfer.
4
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
4
6
Age 31
2 Fertility Medications
Male Factor
PCOS
East Asian
Latinx
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
She wasn't very detailed. Half the time, we had to remind her of what's going on with us, as if she didn't review the chart before seeing us.
Had some miscommunication between me, doctor, and scheduler regarding what test I was getting. This pushed back treatment by multiple months due to availability. Great communication [from the nursing staff], always gets back to you with answers to questions in a prompt fashion.
How was your experience with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She is pleasant but seems confused or not up to date on what's going on with me. We chose her because she had the first availability but now we regret the decision.
What's one piece of advice would you give a prospective patient of Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
Stay on top of things. She is very smart as a clinician but she is not as organized as we would like. We want someone who takes the time to at least know where we left off last time.
During treatment, were you treated like a number or a human with Laurel Stadtmauer at Jones Institute for Reproductive Medicine?
She wasn't very detailed. Half the time, we had to remind her of what's going on with us, as if she didn't review the chart before seeing us.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Great communication, always gets back to you with answers to questions in a prompt fashion. Made me feel comfortable.
What specific things went wrong at Jones Institute for Reproductive Medicine?
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Jones Institute for Reproductive Medicine.
Had some miscommunication between me, doctor, and scheduler regarding what test I was getting. This pushed back treatment by multiple months due to availability.
4
Doctor
Laurel Stadtmauer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
9
10
Age 38 - 39
2 Fertility Medications
Unexplained
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I appreciated Dr Os commitment to my treatment. He laid out a very clear plan and took immediate action... He seem to be rooting for us and was committed to doing everything in his power to help us get a positive outcome.
There were times during the process that the staff left me feeling a bit like a number... Communication could be clearer - feel like there we times that things weren't clearly explained - like when to call for appointment/ blood work.
How was your experience with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I appreciated Dr Os commitment to my treatment. He laid out a very clear plan and took immediate action. Good sense of humor. Sometimes a little difficult to understand due to accent.
What's one piece of advice would you give a prospective patient of Sergio Oehninger at Jones Institute for Reproductive Medicine?
Make an appointment immediately.
During treatment, were you treated like a number or a human with Sergio Oehninger at Jones Institute for Reproductive Medicine?
I feel like Dr. O did care about me. He seem to be rooting for us and was committed to doing everything in his power to help us get a positive outcome. There were times during the process that the staff left me feeling a bit like a number. For example during blood draws. When we did get a positive pregnancy test, they gave us a personalized card with ultrasound images which was a nice touch.
Describe your experience with the nursing staff at Jones Institute for Reproductive Medicine.
Communication could be clearer - feel like there we times that things weren't clearly explained - like when to call for appointment/ blood work
9
Doctor
Sergio Oehninger
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Jones Institute for Reproductive Medicine
Norfolk
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources