Describe your experience with Kaiser Permanente Hononlulu.
Strengths: all staff are prompt to respond. They are great with communication. They are compassionate and knowledgeable.
Weaknesses: it is a small clinic. Only clinic access-wise. (I live in Maui and have to fly to Oahu for treatment). Everything has to be planned ahead of time with short notice. So making travel arrangements can be stressful. Stress you wouldn’t have to deal with if the clinic was within driving distance.
During treatment, were you treated like a number or a human with Jingwen Hou at Kaiser Permanente Hononlulu?
Dr. Hou takes her time explaining basic fertility principles, treatments, procedures, etc. despite educational background or history of IVF.
Describe your experience with your nurse at Kaiser Permanente Hononlulu. (Assigned nurse: Jan )
Jan has been very open and communicative. She also exhibits competence in her specialty.
How was your experience with Jingwen Hou at Kaiser Permanente Hononlulu?
Dr. Hou genuinely wants the best outcome for her patients. She educates her patients and ultimately has the patient decide their next actions. For example, choosing between fresh transfer and frozen transfer; I received pros and cons to both and did not push her preference on us. She allowed us to decide and created a plan moving forward. However, it can be frustrating at times, as sometimes, as a person going through ivf, you are tired of making decision after decision.
What's one piece of advice would you give a prospective patient of Jingwen Hou at Kaiser Permanente Hononlulu?
Dr. Hou is extremely intelligent and competent. A true expert in her field. It seems her original language is Chinese, so sometimes accent is heavy. If you believe that may be a barrier in communication to you, that is something you may want to consider as communication and understanding is key when going through ivf.
Describe the protocols Jingwen Hou used in your cycles at Kaiser Permanente Hononlulu and their degree of success.
Although I had an extensive infertility history and record, I had to go through the same initial blood work and diagnostic imaging again since I was new to her as a patient and the kaiser Permanente system. She did the standard SIS, and from there saw that I had uterine polyps which needed intervention via hysteroscopy. Additionally, since choosing to move forward with a fresh transfer, it was imperative that this was corrected ASAP, prior to attempting an egg retrieval. She was able to remove my polyps, treat incidental chronic endometritis.. this has delayed my egg retrieval process, however, she is able to ensure a better uterine state prior to egg retrieval and potential transfer.
Describe the costs associated with your care under Jingwen Hou at Kaiser Permanente Hononlulu.
Currently, I have good coverage with KP. Meds for an egg retrieval process have cost approx $300-400 OOP. KP also offers ivf a 20% copay
Describe Jingwen Hou's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Hononlulu.