Verified
This patient has provided documentation of treatment at this clinic.
2021 - 2022, Unknown Success
10
5
Review of
Dr. Proctor spent time to answer my questions during my ultrasound appointments, although the clinic was extremely busy. The initial consultation answered all my initial questions. He answered messages in a timely manner and although it was hard to get an appointment with him after the first retrieval, he thoroughly explained the next options. I appreciated his bedside manner and how he involved my husband in the phone appointments when he couldn't be there otherwise due to covid.
Be prepared for brief ultrasound appointments, little injection teaching from the nurses or staff, and to ask questions because they might not be answered otherwise [at Kaiser Permanente NorCal]...told I would hear back in just a few days (even potentially over the weekend )about scheduling a telephone appointment with Dr. Proctor once his schedule was set. I never heard from the clinic. I called them at least 2 or 3 times before I got a call back. I was told he didn't have appointments until the end of the month and I would have to wait.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor spent time to answer my questions during my ultrasound appointments, although the clinic was extremely busy. The initial consultation answered all my initial questions. He answered messages in a timely manner and although it was hard to get an appointment with him after the first retrieval, he thoroughly explained the next options. I appreciated his bedside manner and how he involved my husband in the phone appointments when he couldn't be there otherwise due to covid.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Be prepared for brief ultrasound appointments, little injection teaching from the nurses or staff, and to ask questions because they might not be answered otherwise.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Although I knew he was extremely busy, he chatted with me and make me feel comfortable during ultrasounds.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
Dr. Proctor used the antagonist protocol for my first cycle. using Gonal F 225 IU daily, 150 IU Menopur daily, Ganirelix for ovulation suppression, and HCG 10,000 units as my trigger 36 hours prior to my scheduled retrieval. I got transvaginal ultrasounds about every other day and estradiol/progesterone drawn the day prior to ultrasounds. My retrieval was on day 14. I had approximately 10 follicles that were close to 20mm, with the majority of them in my left ovary. The retrieval produced 7 eggs, 5 of which were fertilized. 2 grew properly to day 5-6 and one passed genetic testing with no abnormalities.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Xia Zhu)
My nurse called me to schedule ultrasounds the day prior. It was difficult for me to get ahold of her if I needed her especially because she wasn't available to send messages to on KP.org (the online patient portal). There was absolutely no education regarding injection teaching, just simply "Did you watch the videos? Let me know if you have questions." Thankfully I am a nurse and I understand how to give injections, but it was sill overwhelming for me so I can't imagine how someone with no medical background would feel.
The staff (MAs) in the clinic were kind and helpful. The nurses in the procedure suite were very personable and compassionate.
Describe your experience with Kaiser Permanente NorCal.
Whenever I called the clinic phone number, my phone call was returned and questions were thoroughly answered. One staff member even helped me understand my supplemental insurance paperwork for reimbursement that she could have deferred to the other insurance company. That was so helpful.
My biggest complaint is lack of patient education and teaching prior to starting injections.
I was also not prepared to opt in or out of knowing the sex of the embryos which was a huge decision for me and I wish i would have had more time to think about it.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
I had to pay $17,300 up front with no options for any payment plan. This did not cover medications or the embryo transfer. Medications were an additional $5,000 and the transfer is still unknown because we haven't gotten to that step yet.
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I have not yet gone through a transfer.
What specific things went wrong at Kaiser Permanente NorCal?
- Failed to call with results
Describe the specific things that went wrong at Kaiser Permanente NorCal.
After I received the genetic testing results on a Friday, I was told I would hear back in just a few days (even potentially over the weekend )about scheduling a telephone appointment with Dr. Proctor once his schedule was set. I never heard from the clinic. I called them at least 2 or 3 times before I got a call back. I was told he didn't have appointments until the end of the month and I would have to wait. Then within an hour or two I heard from another staff member, who had no knowledge of the previous call, that I could schedule a phone appointment for the next day. If I didn't repeatedly call them, I am afraid it would have been a long time for the clinic to call me about discussing my genetic testing results with my doctor, next steps etc.
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