Kaiser Permanente Sacramento

4 doctors work here

Rated 7.5
Strongly recommend: 42%Neutral: 31%Don't recommend: 27%7.5
42% strongly recommend
62 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.9
7.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
738
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Roseville
1600 Eureka Road
Roseville, CA 95661
(916) 614-5005
Sacramento
1650 Response Road
Sacramento, CA 95815
(888) 381-0627
Vacaville
1 Quality Drive
Vacaville, CA 95688
707-624-3215
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15 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 34 - 35
5 IUI
Unexplained
European
Income $100K - $199K
Consultant
1st of 2 Docs
2 IUI With Other Docs
3 IVF With Other Docs
3 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It seemed as if Dr. Vu did not read my chart or was distracted during my IUI cycles. He was uninformed of my cervical issues and prescribed me the wrong medication during one of my cycles. It was very clear that he was too busy, which I feel was a reflection of Kaiser's protocols and not necessarily a reflection of their staff's care style.
Kaiser's Fertility Department was a rough experience. The clinic is expensive compared to other clinics. Support is limited and not personalized. Staff are overbooked and my appointments were always late. They were unorganized and continued to recommend IUI's when I should have transitioned to IVF, wasting my time and taking away from retrieving eggs while I was younger. I would not recommend them to anyone.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
I was a patient of Dr. Vu's while he was preparing to retire from Kaiser. He clearly had one foot out the door. He kept recommending that I do IUI's, giving me a total of 7 medicated IUI cycles. Looking back, I wish that he would have recommended IVF much sooner because he wasted a lot of my time. He gave me the wrong medication during one cycle and I was overstimulated, causing my cycle to be canceled. He is a kind man but I felt their was a lack of care and concern.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Advocate for yourself. Do research on medications and doses before taking.
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
It seemed as if Dr. Vu did not read my chart or was distracted during my IUI cycles. He was uninformed of my cervical issues and prescribed me the wrong medication during one of my cycles. It was very clear that he was too busy, which I feel was a reflection of Kaiser's protocols and not necessarily a reflection of their staff's care style.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The team is clearly exhausted from being under staffed and overscheduled. Kaiser has unrealistic expectations and rushes appointments, limiting time for questions or personal interactions. The staff are kind. During a difficult transfer one of the nurses held my hand and was very empathetic.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser's Fertility Department was a rough experience. The clinic is expensive compared to other clinics. Support is limited and not personalized. Staff are overbooked and my appointments were always late. They were unorganized and continued to recommend IUI's when I should have transitioned to IVF, wasting my time and taking away from retrieving eggs while I was younger. I would not recommend them to anyone.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
The Doctor prescribed the wrong medication. This caused me to have 8 eggs during an IUI cycle and the cycle had to be canceled. Months later that same Doctor told me that we should have done an IVF egg retrieval instead during that cycle because I had responded well to the medication. It is upsetting to hear that kind of recommendation when it is clearly way too late.
0
Doctor
Kenneth Vu
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
6
Age 30
1 Fertility Medications
Male Factor
South Asian
Income $100K - $199K
Nurse or HC Services
IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Vicky [Dr. Moy] took the time to discuss out initial test results, what they meant and our treatment options. Together, we were able to come up with a plan for our infertility treatments and I left the appointment feeling comfortable that we were in such good hands, despite how emotionally difficult this time can be. Infertility is a sensitive subject, and she was very open, direct and caring towards us...we have committed to doing IUI cycles for 3-4 cycles before moving onto IVF if necessary.
The nursing staff [at Kaiser Permanente Sacramento] were very pleasant and patient. Everyone seemed to work well together and the office ran smoothly with appointment times and getting patients in the back. The office was calm, soothing and everyone was extremely sensitive to the difficulties of infertility...The office was easy to find, kept calm and quiet, clean...the timelines seemed very realistic...So far, we have committed to doing IUI cycles for 3-4 cycles before moving onto IVF if necessary. We are doing IUI with Clomid and I am going to do 2 cycles without the trigger shot and then 2 cycles with the HCG trigger shot if necessary. We have gone in for our initial consultation, and I start my first IUI cycle in a few weeks.
How was your experience with Vicky Moy at Kaiser Permanente Sacramento?
Vicky Moy was very personable and patient when explaining our infertility issues. Even though both my husband and I are in the medical field, we are limited understanding when it comes to infertility and the possible infertility treatments possible. Vicky took the time to discuss out initial test results, what they meant and our treatment options. Together, we were able to come up with a plan for our infertility treatments and I left the appointment feeling comfortable that we were in such good hands, despite how emotionally difficult this time can be. Infertility is a sensitive subject, and she was very open, direct and caring towards us.
What's one piece of advice would you give a prospective patient of Vicky Moy at Kaiser Permanente Sacramento?
Have all of your infertility testing for you and your partner done prior to your initial appointment. In addition, it's really important you and your partner are present in order to discuss your results and treatment options together. Many times, women go alone to the initial appointment but I thought having my husband there hear the information firsthand from Vicky was helpful.
During treatment, were you treated like a number or a human with Vicky Moy at Kaiser Permanente Sacramento?
Vicky sat down with both my husband and I for over an hour in her office to go over our initial fertility testing that Kaiser had order prior to our appointment. Though both my husband and I are both in the medical field, we have limited understanding of infertility and Vicky took the time to explain everything to us. She was patient with us the entire appointment, and never made us feel rushed like she had another patient waiting. She laid all the options out on the table, and gave us her medical advice, but in the end let us decide what the best options are for our family and our fertility goals. She approached the appointment like we were more than another number in her clinic, and that was very important to us when finding a doctor. In addition, after the appointment, she sent me an email detailing everything we had discussed and the steps moving forward because it can be difficult to remember everything after an information filled and emotionally filled appointment.
Describe the protocols Vicky Moy used in your cycles at Kaiser Permanente Sacramento and their degree of success.
So far, we have committed to doing IUI cycles for 3-4 cycles before moving onto IVF if necessary. We are doing IUI with Clomid and I am going to do 2 cycles without the trigger shot and then 2 cycles with the HCG trigger shot if necessary. We have gone in for our initial consultation, and I start my first IUI cycle in a few weeks.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The nursing staff were very pleasant and patient. Everyone seemed to work well together and the office ran smoothly with appointment times and getting patients in the back. The office was calm, soothing and everyone was extremely sensitive to the difficulties of infertility.
Describe your experience with Kaiser Permanente Sacramento.
Overall, I would recommend this clinic to a friend because of the staff and Dr. Moy. The office was easy to find, kept calm and quiet, clean. The nursing staff were friendly and ran everything efficiently. I have not had a treatment at the office yet, but the timelines seemed very realistic. The doctor was personable, and never rushed the appointment, making you feel like you were the most important person in the room. It felt very personable, and not like you were just another number they had to get to that day. She also allows you to email her and will get back to your within 24 hours, even on the weekends to answer questions or if you have any concerns during treatment. I think the accessibility to my doctor will become more and more important as I progress through my infertility treatments.
Describe the costs associated with your care under Vicky Moy at Kaiser Permanente Sacramento.
Infertility costs are covered 50% by our insurance, up until IVF treatment. IVF is estimated to cost $15-24,000 for the first cycle and an additional $5-6,000 a cycle thereafter. Genetic testing is extra, and additional medications are not covered.
Describe Vicky Moy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
My doctor has recommended an eSET for a singleton pregnancy because that is what is safest for the mother and baby. She prefers to do it that way, but in the end lets the couples decide what is best for their family planning.
10
Doctor
Vicky Moy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
5
NPS
3
Age 30 - 31
4 IUI
Diminished Ovarian Reserve
Unexplained
Latinx
Income $100K - $199K
Accountant
Doesn't Recommend
Doesn't Recommend
Unsuccessful
As a patient I feel like Dr. Vu just doesn't have the time to help me/thoroughly review my case. I think he is very knowledgeable and kind. I appreciate his honesty and do think that he is an expert in his field, just suffering from physician burn out. ... I definitely feel rushed in/rushed out. I do not feel like he takes the time to review my results with me or goes into detail about the game plan. ...
Kaiser NEEDS more than one doc. The nursing staff is awesome but the clinic cannot function with one doc, which is why I am switching clinics for IVF. I think the strengths is that they are super nice, responsive, and are very compassionate. ... It is VERY hard to get an appointment ... I think they also need to do a better job with their financial coordinators and how the info is delivered to the patient. I just had someone call me and told me I needed to pay thousands of dollars asap with out much detail, which was frustrating.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
As a patient I feel like Dr. Vu just doesn't have the time to help me/thoroughly review my case. I think he is very knowledgeable and kind. I appreciate his honesty and do think that he is an expert in his field, just suffering from physician burn out.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
You have to be very patient and ok with 4 word e-mail replies
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu is the only doc right now that Kaiser has in the Sacramento area. I definitely feel rushed in/rushed out. I do not feel like he takes the time to review my results with me or goes into detail about the game plan. Dr. Vu is very nice and very honest, I just feel like he is so overwhelmed that he doesn't have the time he needs for these appointments.
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I decided not to pursue IVF with Dr. Vu and to go to a different clinic. Dr. Vu just did my IUI's and they were pretty simple.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The nursing staff at Kaiser is awesome, they have always been super nice and compassionate towards me. They also return calls/e-mails promptly. Just trying to get time with the doc was difficult.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser NEEDS more than one doc. The nursing staff is awesome but the clinic cannot function with one doc, which is why I am switching clinics for IVF. I think the strengths is that they are super nice, responsive, and are very compassionate. The weaknesses are that they have one one doctor. It is VERY hard to get an appointment, especially an appointment that fits well in the patient's schedule. They also have a five month waiting period for anyone that has not had an IVF consultation yet with the doctor, so I can only imagine how frustrating that is for new patients. I think they also need to do a better job with their financial coordinators and how the info is delivered to the patient. I just had someone call me and told me I needed to pay thousands of dollars asap with out much detail, which was frustrating.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
I was quoted about 17k for IVF and 6-9k for meds. My IUI's and infertility treatment was covered.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost paperwork
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
The clinic told me that I needed to fill out consent paperwork twice, but I had already had 3 IUI's at that point, so I had definitely already filled out the consent paperwork.
5
Doctor
Kenneth Vu
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
5
NPS
5
Age 36 - 38
6 IUI
Unexplained
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I have rheumatoid arthritis that is in medicated remission. I knew that I was going to have trouble getting pregnant because nothing with my body is easy at all. She [Dr. Lisa Cookingham] recommended doing ovulation predictor kits first for 3 months then clomid and then iui with clomid then letrozole then menopur. I was getting a lot of eggs but no preganacy not even once.
Well kaiser has their NP’s do their iui’s so I only saw her for these. The other nurse is Bonnie Brown. She explained some things to me like how to use injectables.... They are very rigid in their protocol. Dismissed my questions about other hormonal testing like progesterone. I had to beg to have emdometrin for my last iui. I had to wait one time to get a prescription for almost an hour.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was nice but I had a lot of questions that I felt were brushed off. The protocol in kaiser is very rigid and it makes adaptability for different patients difficult. I felt like just a number. It’s a very difficult time and there wasn’t much compassion felt.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Be prepared to have to ask questions that might not be answered.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
I felt like I was annoying them with all my questions.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I have rheumatoid arthritis that is in medicated remission. I knew that I was going to have trouble getting pregnant because nothing with my body is easy at all. She recommended doing ovulation predictor kits first for 3 months then clomid and then iui with clomid then letrozole then menopur. I was getting a lot of eggs but no preganacy not even once.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Stephanie Martyn)
Well kaiser has their NP’s do their iui’s so I only saw her for these. The other nurse is Bonnie Brown. She explained some things to me like how to use injectables.
Describe your experience with Kaiser Permanente Sacramento.
I could always get an appointment. Their rigid protocols make you feel like a number. They’re not as compassionate as I would’ve liked. The medical assistant has been pregnant twice since I started going there and it’s like a slap in the face and she wasn’t nice.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I had two insurances while seeing the clinic in Vacaville kaiser. I paid for copay for iui and ultrasounds. My medication were discounted but ended up being 2000.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
She prefers only one embryo transfer. Because twins have a low mortality rate and complications.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
They are very rigid in their protocol. Dismissed my questions about other hormonal testing like progesterone. I had to beg to have emdometrin for my last iui. I had to wait one time to get a prescription for almost an hour.
5
Doctor
Lisa Cookingham
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
2
Age 31 - 32
2 IUI
Unexplained
European
Income $0 - $49K
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Klooster took as much time as we needed to explain our situation and suggested treatment to us. He never rushed us or pressured us in our decision making. ... He was respectful of our desires for treatment and of our time and money. He was willing to consider our situation specifically rather than simply following the clinic's [Kaiser Permanente] standard protocols. ... I did not at all like that we saw a different doctor or nurse practitioner depending on the appointment.
The insurance billing process at this clinic [Kaiser Permanente] was a nightmare. ... It was difficult to get through to the office via phone during essential times, such as a pharmacy needing information for a prescription I was picking up prior to an appointment. We received conflicting information from the various nurse practitioners and doctors we saw ... we had a couple of months of setback due to poor communication between doctors about our treatment. ...
How was your experience with Curt Klooster at Kaiser Permanente Sacramento?
Dr Klooster was very willing to spend time with us to explain his understanding of our situation and his recommendations for treatment. He was respectful of our desires for treatment and of our time and money. He was willing to consider our situation specifically rather than simply following the clinic's standard protocols.
What's one piece of advice would you give a prospective patient of Curt Klooster at Kaiser Permanente Sacramento?
Be very direct about how slow or fast you would like to move through treatment options.
During treatment, were you treated like a number or a human with Curt Klooster at Kaiser Permanente Sacramento?
Dr. Klooster took as much time as we needed to explain our situation and suggested treatment to us. He never rushed us or pressured us in our decision making.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The nursing staff were friendly and kind. I saw different nurses every appointment, though, which I found challenging.
Describe your experience with Kaiser Permanente Sacramento.
This clinic seems to follow a pretty standard set of protocols for treatment. Unfortunately, we were diagnosed with unexplained infertility, so we do not fit a "standard" treatment, and the general course of treatment that we were suggested did not work for us. I did not at all like that we saw a different doctor or nurse practitioner depending on the appointment. I felt like our care was not consistent across the board and we had a couple of months of setback due to poor communication between doctors about our treatment.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost paperwork
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
The insurance billing process at this clinic was a nightmare. I spent hours on the phone trying to figure out how much we would be paying for our appointments and treatment and never found answers. We have yet to receive bills for many of our appointments and the ones we received I had to contest for inaccuracies. It was difficult to get through to the office via phone during essential times, such as a pharmacy needing information for a prescription I was picking up prior to an appointment. We received conflicting information from the various nurse practitioners and doctors we saw, and it wasn't until we advocated for ourselves to make as many appointments with Dr. Klooster as possible, and to only listen to Dr. Klooster's treatment advice, that we found a reasonable course of treatment.
6
Doctor
Curt Klooster
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
2
Clinic
Kaiser Permanente Sacramento
Roseville
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
0
Age 39 - 40
1 IVF
Endometriosis
Latinx
Income $100K - $199K
Accountant
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Vu preferred to transfer one embryo at a time but said because of my age (38 at the time), he was OK with transferring two for a fresh transfer. He educated us on the risks...The part I found challenging was when I asked questions to get a better understanding of what went wrong and to come up with a new plan of action. After our first loss I asked him to run tests on me to rule out issues with my uterus, blood work to test my hormone levels, coagulopathy labs to rule out any issues before the next transfer
The [Kaiser Permanente Sacramento] clinic is extremely organized. They sent me calendar's with the medications I would take, dosage, and prospective retrieval / FET dates. If I sent an email or left a message on their line, I would receive a response by the next day. This made planning my appointments and procedures around work a breeze. Their shortcomings were compassion and remembering that we are humans with emotions not just a patient on their list to see or call back.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
There is no question that Dr. Vu is an extremely knowledgeable and competent doctor. I had zero doubt in his ability to preform surgery, retrievals or transfers. The part I found challenging was when I asked questions to get a better understanding of what went wrong and to come up with a new plan of action. After our first loss I asked him to run tests on me to rule out issues with my uterus, blood work to test my hormone levels, coagulopathy labs to rule out any issues before the next transfer. He said everything was fine and that losses happen at my age. I went through two more transfers that resulted in losses before he finally agreed to run the labs. In a perfect world, all these test would have been run prior to beginning IVF.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
If you're looking for a doctor that has compassion for your journey, who will walk alongside you through the process, Dr. Vu isn't for you. If the human component in your doctor doesn't matter to you and your case is somewhat straight forward, Dr. Vu is for you.
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu saw several patients a day, he ran late every time I had an appointment to see him. He would dash in the room to do an ultrasound and then quickly leave to see the next patient. When I would ask him a technical question about medications, he told me to talk with a nurse. If I would ask him a question about what he thought my chances were or to address any of my fears, his responses were never comforting. He would reference my age and say that it's possible for me to get pregnant but that he couldn't guarantee anything. I wasn't looking for a guarantee, I just wanted him to acknowledge where I was in that moment. I felt questions weren't well received because of his time constraint.
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
The protocol I was on was called "The Poor Responder" protocol. He prescribed Gonal-F, Menopur, Lupron, birth control, and Ovidrel for retrieval. For FET, he prescribed birth control, Lupron(15u for 10 days, 10u for 16 days), estrace(2mg 3xday), and progesterone (1ml day, 5 days before FET)).
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Some nurses were better than others. One nurse in particular was extremely kind and compassionate. Her name is Laurel. She delivered bad news kindly and even called me to check to see if I was doing OK a couple days and week later. I worked with a two other nurses and my experience wasn't great. After my first IVF transfer, I experienced a loss. The nurse called to tell me my beta was "x" and then remained quiet on the line. I asked her what that number meant. She said "You're having a miscarriage!" It felt like a blow to the stomach and I didn't even know what to do. I asked what I should do since I'd never experienced a miscarriage before. She said nothing different, just wait for my period to come. Well, a miscarriage is not like a normal period. I had to call a friend to ask them if what I was feeling was normal. I wasn't prepared for what a beta was and I wasn't prepared for how to deal with a miscarriage. I felt no compassion about what I was going through and felt like a number.
Describe your experience with Kaiser Permanente Sacramento.
The clinic is extremely organized. They sent me calendar's with the medications I would take, dosage, and prospective retrieval / FET dates. If I sent an email or left a message on their line, I would receive a response by the next day. This made planning my appointments and procedures around work a breeze. Their shortcomings were compassion and remembering that we are humans with emotions not just a patient on their list to see or call back.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
The retrieval cost $12k, FET cost $3,200 and medications were $5k - $6k for retrieval and $1k - $2k for FET.
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Dr. Vu preferred to transfer one embryo at a time but said because of my age (38 at the time), he was OK with transferring two for a fresh transfer. He educated us on the risks.
5
Doctor
Kenneth Vu
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2015 - 2016, Unsuccessful
NPS
8
NPS
5
Age 29 - 30
6 IUI
Unexplained
European
Other
Income $100K - $199K
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Cookingham] was very nice and explained what was going to happen and what was next. She also supported my decisions on what I wanted to do. She would change my meds when needed to try and up my chances of the treatments that I was doing and monitored my progress well...I feel like there are specific tests that were never ran on me. For example my amh, fsh, and progesterone were never tested and I feel like those are pretty important to know.
The overall testing of Kaiser as a whole I wouldn’t rate highly. There are a few tests that I feel should’ve been done. At the time of being a patient there I didn’t know much about fertility so I didn’t know what to be tested for. Going into it now I have learned a lot and know that I am going to need to be more demanding of my care and testing...The nurse and staff were very good. They were very nice and caring. They would always treat me like a person and not just a patient. Always asking how I was with everything going on.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was very nice and explained what was going to happen and what was next. She also supported my decisions on what I wanted to do. She would change my meds when needed to try and up my chances of the treatments that I was doing and monitored my progress well.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Stick up for yourself and always question things if you don’t understand any part of something.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She was always willing to talk to me about things going on. Also she was very open about next steps and what I wanted to do.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I used femara with all my iui’s. I also used menopur with all. The last couple iui’s I doubled my dose to 2 vials. And always used a trigger shot 36 hours before my scheduled iui’s. I always had at least one decent sized follicle but never had one fertilize.
Describe your experience with your nurse at Kaiser Permanente Sacramento.
The nurse and staff were very good. They were very nice and caring. They would always treat me like a person and not just a patient. Always asking how I was with everything going on.
Describe your experience with Kaiser Permanente Sacramento.
The overall testing of Kaiser as a whole I wouldn’t rate highly. There are a few tests that I feel should’ve been done. At the time of being a patient there I didn’t know much about fertility so I didn’t know what to be tested for. Going into it now I have learned a lot and know that I am going to need to be more demanding of my care and testing.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Pricing seemed average. My insurance paid for 50% if testing, meds and procedures (everything except ivf). Ultrasound was around $115 and iui was around $150 after insurance.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
I feel like there are specific tests that were never ran on me. For example my amh, fsh, and progesterone were never tested and I feel like those are pretty important to know.
8
Doctor
Lisa Cookingham
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
6
Age 40 - 41
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $100K - $199K
Consultant
1st of 2 Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Cookingham] was very responsive to email, of course with Kaiser they have 24-48 hours to respond. She is honest about her approach and her experience. Bed side manners are great. She's kind and patient. Never did I feel rushed when speaking with her.... Wasn't given the correct information when I requested the PGS results. I had a total of 6 embryos sent for testing. Doctor called me back with results for only 5 embryos, she was not aware there was 6 to test.
As stated before you do not get responses very quickly. You have to leave a message and a nurse will call you back within 24 hours. They [Kaiser] have an emergency contact number but that usually is a call center that will take a message. Before leaving your appointment make sure you are clear on all action items. Nurses do not seem to communicate with each other.... You do not get one specific nurse to work with. At any given day the nurse schedule changes. They are not very responsive. When working with KP nurses they only respond 24-48 hours of leaving a voicemail or an email.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was very responsive to email, of course with Kaiser they have 24-48 hours to respond. She is honest about her approach and her experience. Bed side manners are great. She's kind and patient. Never did I feel rushed when speaking with her.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Be open about your expectations. Ask about the latest trends.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Responsive to email.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Agonist full IVF cycle. Menapur, Gonal-F, estrogen pills.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
You do not get one specific nurse to work with. At any given day the nurse schedule changes. They are not very responsive. When working with KP nurses they only respond 24-48 hours of leaving a voicemail or an email.
Describe your experience with Kaiser Permanente Sacramento.
As stated before you do not get responses very quickly. You have to leave a message and a nurse will call you back within 24 hours. They have an emergency contact number but that usually is a call center that will take a message. Before leaving your appointment make sure you are clear on all action items. Nurses do not seem to communicate with each other.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I believe I spent about $15,000 minus PGS testing. $4000 for meds.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Will only transfer 1 PGS embryo at a time. Non tested she will transfer 2.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
Wasn't given the correct information when I requested the PGS results. I had a total of 6 embryos sent for testing. Doctor called me back with results for only 5 embryos, she was not aware there was 6 to test. Dr. Cookingham had to call me back and explain what happened. Apparently one did not survive the thaw and she was not aware.
7
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2018, Unsuccessful
NPS
8
NPS
3
Age 39 - 41
7 IUI
1 IVF
Donor Sperm
European
Income $50K - $99K
Professor
Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Cookingham was great, however, working with Kaiser was stressful and discouraging....Dr. Cookingham is wonderful. She is extremely knowledgable while also being positive and upbeat. She is informative and has a kind bedside manner. Unfortunately, she's part of a system [Kaiser] that is not supportive of the patient and their life and needs.... I said I wanted to discuss the outcome with my doctor. And the only available phone or in-person appointment was one month later.
Dr. Cookingham was great, however, working with Kaiser was stressful and discouraging...I was contacted by a nurse and was given attitude when I said I wanted to discuss the outcome with my doctor. And the only available phone or in-person appointment was one month later...The nurses through Kaiser Reproductive Endocrinology were great, however those through the IVF team were rude and terse. This made my experience extremely stressful.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham is wonderful. She is extremely knowledgable while also being positive and upbeat. She is informative and has a kind bedside manner. Unfortunately, she's part of a system that is not supportive of the patient and their life and needs.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham was great, however, working with Kaiser was stressful and discouraging. For example, after my final transfer was unsuccessful I was contacted by a nurse and was given attitude when I said I wanted to discuss the outcome with my doctor. And the only available phone or in-person appointment was one month later. Also, I was not consulted on appointment times, which became very inconvenient and stressful.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Stephanie Marten)
The nurses through Kaiser Reproductive Endocrinology were great, however those through the IVF team were rude and terse. This made my experience extremely stressful.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser Sacramento has strengths in their statistics, however you are treated like a number by many of the staff. I did not have success through many attempts and while it was very personal to me, it was just another day to the nurses. I also had to go between two clinics that were quite a way away from my home and job in order to receive treatment. This included driving about an hour each way, just to get a blood test, when there is a Kaiser clinic about 3 miles from my home.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to convey critical information
8
Doctor
Lisa Cookingham
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
5
NPS
4
Age 34 - 36
3 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $0 - $49K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I wish I knew all about other options besides ivf [from Dr. Kenneth Vu]. I also wanted to know more about making ivf more successful. I feel a lot of things were not explained and I went into ivf thinking it would work the first time which isn’t the case...I was informed to do fresh transfer with transfer on day 5 this is without a freeze all. Later they informed me it would’ve been more successful...Don’t just assume all patients want a fresh transfer that it will work...
I was informed [at Kaiser Permanente Sacramento] it’s high risk to do more than one transfer . Only 1 embryo would be on the safer side...Communication was great . Sometimes they seemed rushed for time . They were friendly and kind for the most part .i do wish they would spend more time coaching patients on what to expect with the stress of ivf...Many of my questions were answered in a rushed manner or I felt like I was taking up there time .
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
I wish I knew all about other options besides ivf. I also wanted to know more about making ivf more successful. I feel a lot of things were not explained and I went into ivf thinking it would work the first time which isn’t the case .
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Sometimes it takes more than once for ivf to be a success . Don’t just assume all patients want a fresh transfer that it will work .
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Many of my questions were answered in a rushed manner or I felt like I was taking up there time .
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I was informed to do fresh transfer with transfer on day 5 this is without a freeze all . Later they informed me it would’ve been more successful
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Dr cookingham )
Compassionate and very organized and professional. They seemed like they really cared
Describe your experience with Kaiser Permanente Sacramento.
Communication was great . Sometimes they seemed rushed for time . They were friendly and kind for the most part .i do wish they would spend more time coaching patients on what to expect with the stress of ivf
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
18,000 total cost with everything
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
I was informed it’s high risk to do more than one transfer . Only 1 embryo would be on the safer side
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost paperwork
  • Lost appointments
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
They messed up my schedule the second time around for ivf schedule. They told me I wasn’t suppose to come in when I had to . I caught it right away and called the manger
5
Doctor
Kenneth Vu
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
4
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
5
NPS
5
Age 39
1 IVF
Donor Sperm
European
Income $50K - $99K
Teacher
2nd of 3 Docs
11 IUI With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Very professional and fact base. He [Dr. Vu] knows his information. Unfortunately the group has no inhouse donors and it would cost a lot to go through tests again (even after you pick one from another company and they are tested there)...I went through IVF using injectables and donor sperm. I was sent a picture of the fertilized eggs (when I showed them to another fertility doctor at a different clinic, they were surprised they used them)
Small clinic [Kaiser - Roseville] that you did have to wait a bit to see the doctors. Very friendly and helpful staff. Not an up to date waiting room but the equipment in the back looked up to date. Bring a book when you come and wait because wifi is spotty and they have a vcr to show old movie part of the time.... I also had a diabetic nurse available (I was diagnosised as prediabetic and had to get that under control). I could call and email at any time to get questions answered.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
Very professional and fact base. He knows his information. Unfortunately the group has no inhouse donors and it would cost a lot to go through tests again (even after you pick one from another company and they are tested there)
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Know exactly what you want
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
He told the facts but was not as personable as another doctor in that office that only did the IUIs
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I went through IVF using injectables and donor sperm. I was sent a picture of the fertilized eggs (when I showed them to another fertility doctor at a different clinic, they were surprised they used them)
Describe your experience with your nurse at Kaiser Permanente Sacramento.
Very friendly and helpful. I also had a diabetic nurse available (I was diagnosised as prediabetic and had to get that under control). I could call and email at any time to get questions answered.
Describe your experience with Kaiser Permanente Sacramento.
Small clinic that you did have to wait a bit to see the doctors. Very friendly and helpful staff. Not an up to date waiting room but the equipment in the back looked up to date. Bring a book when you come and wait because wifi is spotty and they have a vcr to show old movie part of the time.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
You pay for the medicine on your own, usually through Walgreens. You pay the IVF fees before the procedure. Around $12000
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
NA
5
Doctor
Kenneth Vu
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
5
Clinic
Kaiser Permanente Sacramento
Roseville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2005 - 2011, Successful
NPS
10
NPS
5
Age 36 - 42
5 IUI
Donor Sperm
European
Income $100K - $199K
Business Executive
Strongly Recommends
Doesn't Recommend
Successful
Friendly but matter of fact. I have huge fear of doctors and needles - somehow once we got through my initial consultation he never made me nervous. Had a specific plan for my situation which removed a lot of stress. Explained the process very well. I found it VERY helpful that he [Dr. Sae Sohn] set out expectations including a timeline - as in we will try x for 3 months and if it does not work move on to x for three months then re-evalutate and move to x for 3 months. I named times for insemination and he met me at my convenience at his office (Greenbrae at the time)
Friendly but matter of fact. I have huge fear of doctors and needles - somehow once we got through my initial consultation he never made me nervous. Had a specific plan for my situation which removed a lot of stress. Explained the process very well. I found it VERY helpful that he [Dr. Sae Sohn] set out expectations including a timeline - as in we will try x for 3 months and if it does not work move on to x for three months then re-evalutate and move to x for 3 months. I named times for insemination and he met me at my convenience at his office (Greenbrae at the time)
How was your experience with Sae Sohn at Kaiser Permanente Sacramento?
Friendly but matter of fact. I have huge fear of doctors and needles - somehow once we got through my initial consultation he never made me nervous. Had a specific plan for my situation which removed a lot of stress.
During treatment, were you treated like a number or a human with Sae Sohn at Kaiser Permanente Sacramento?
Explained the process very well. I found it VERY helpful that he set out expectations including a timeline - as in we will try x for 3 months and if it does not work move on to x for three months then re-evalutate and move to x for 3 months. I named times for insemination and he met me at my convenience at his office (Greenbrae at the time)
Describe the protocols Sae Sohn used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Single mother by choice so technically had no had infertility issues before (as far as I knew.) Did three months of insemination just on my own. When that did not work planned three months with Clomid and then three months with injectables. After 4th attempt I was stressed out and had a reaction to Clomid so took a month off to relax and let my body adjust. Was successful the following month.
Describe your experience with Kaiser Permanente Sacramento.
Did not use Kaiser Sacramento - used Dr Sohn in Greenbrae California (my daughter is now 11)
10
Doctor
Sae Sohn
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 2 Eggs Frozen
NPS
0
NPS
0
Age 39
1 Egg Freezing (cancer)
Cancer
European
East Asian
Income $100K - $199K
Entrepreneur
1st of 2 Docs
1 Egg Freezing With Other Docs (cancer)
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Cookingham] was incredibly personable and professional. She seemed like a high-functioning multitasker with great interpersonal communication skills...Many times I requested to slow down or start again and was ignored by all nurses and doctors...Lisa approved to continue as though the med instruction error never occurred
The general staff [at Kaiser Permanente Sacramento] were fine. Ashley was adversarial the entire time from our first phone call, to our first meeting and even email...Kaiser denied me a second round of coverage, but one glance at what happened and they magically covered me for another round...Everything seemed to always be moving quickly, but it seemed to be the nature of the work. People seemed tired, stressed, or in a hurry. In retrospect, the culture seemed overworked.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
I was seen midweek and we had a great first meeting and connected great. I was told by the staff that I'd be called later with a schedule and instructions. I later got a call confirming I'd get that info on a Friday. On Friday they called and told me a nurse would call me on Saturday... which is when I had work scheduled, so I let them know I'd do my best to answer during my shift. Nurse Ashley called late, once my high-intensity schedule already kicked into full gear. I called at the end of my shift and the nurse went nuts and screwed up the instructions. When I met nurse Ashley the next Monday she panicked, then consulted with Lisa and Lisa approved to continue as though the med instruction error never occurred. Ashley did an injection demo and waved the needle around in front of my face several times. Many times I requested to slow down or start again and was ignored by all nurses and doctors. I believe they thought everything was fine and that I should continue, but also that I was being ignorant of the situation. We only got 2 good eggs when they expected as much as approx 9. Kaiser denied me a second round of coverage, but one glance at what happened and they magically covered me for another round. I requested a referral to Fremont Kaiser IVF and was ecstatic with the results. Sac was so nervous and hectic and Fremont was so calm. Dr. Cookingham left the state shortly after, which makes sense after several conversations I had with multiple OB/GYN's, Fremont IVF and my oncology team. I wanted to appreciate the team, but considering I have Triple Negative Breast Cancer, the worst type, I'm very certain they changed the entire outcome of my cancer treatment.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Not applicable as I cannot recommend her due to my experience. I'm sad for her if there are mitigating circumstances I don't know about. But Kaiser did not disclose an ounce of info to me about any details from behind the scenes. Something or multiple things either went wrong behind-the-scenes or something looked bad enough for them to grant another round of IVF treatment at their own expense. I was offered the reassurance that "it did not fall on deaf ears" ... which says it all when you have the experience to read between the lines.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Lisa was incredibly personable and professional. She seemed like a high-functioning multitasker with great interpersonal communication skills.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Ashley Irvine)
The general staff were fine. Ashley was adversarial the entire time from our first phone call, to our first meeting and even email. It always felt so personal with her, like she needed to fight and prove a point. Sadly, I think she's one of those people that is fighting so hard to control everything that she can't see what's really happening right under her nose. When I first got on the phone with her she immediately chewed me out for not returning calls. She said I needed to know how it all works... mind you, they were supposed to call me the day before and Saturday I was already scheduled to manage a big hands-on project... There's more, like waving a needle a foot away from my face while speedily demonstrating needle injection... but you get the (needle) point by now.
Describe your experience with Kaiser Permanente Sacramento.
Everyone except Ashley Irvine seemed completely normal and professional. Everything seemed to always be moving quickly, but it seemed to be the nature of the work. People seemed tired, stressed, or in a hurry. In retrospect, the culture seemed overworked.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
$20, I have tier 1 coverage, so it covers a lot
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2019, Unknown Success
NPS
5
NPS
6
Age 31
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Vu was transparent and was kind when delivering bad news ... Dr. Vu seems knowledgeable and was compassionate. His explanation of treatment and further steps was somewhat confusing and my wife and I didn’t feel like we had a full understanding of what to expect moving forward. ... We were doing progesterone suppositories and letrazole. He only did the last 2 cycles because the previous doc very abruptly retired.
Seems like lots of turnover within the clinic [Kaiser Permanente Sacramento] and team did not explain the course of treatment aka duration (tentative treatment plan 6-12 months out). If I had to do it over again I’d be more assertive about the process ... [Nursing Staff was] Kind and compassionate and tactful ... Clinic did not take the time to explain the course/duration of treatment
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
It’s very early to tell because had a previous doc and he only did the last 2 cycles of treatment. Dr. Vu seems knowledgeable and was compassionate. His explanation of treatment and further steps was somewhat confusing and my wife and I didn’t feel like we had a full understanding of what to expect moving forward.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Make sure he explains the duration of treatment (6-12 months out).
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu was transparent and was kind when delivering bad news
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
IUI. We were doing progesterone suppositories and letrazole. He only did the last 2 cycles because the previous doc very abruptly retired.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Kind and compassionate and tactful
Describe your experience with Kaiser Permanente Sacramento.
Seems like lots of turnover within the clinic and team did not explain the course of treatment aka duration (tentative treatment plan 6-12 months out). If I had to do it over again I’d be more assertive about the process
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
Each IUI and appointment was 15 bucks through kaiser (we have excellent insurance)
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
N/a
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
Clinic did not take the time to explain the course/duration of treatment
5
Doctor
Kenneth Vu
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
6
Clinic
Kaiser Permanente Sacramento
Roseville
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
10
NPS
5
Age 38
Unexplained
European
Income $100K - $199K
2nd of 4 Docs
3 IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
[Dr. Moy] answered all my questions and had a good bedside manner. As a clinic I feel kaiser has their physicians treat every case exactly the same rather than individually. Their physicians do the best they can with what they are allowed to do...She was kind and answered all my questions...[brief protocol] Letrozole with trigger and an IUI.
You typically have to call and leave messages [at Kaiser Permanente Sacramento], there isn’t always someone answering phones during business hours. They were great at calling back within a efficient amount of time. But your aren’t allowed to do back to back treatments you are only allowed to do them every other month. Their rooms are small so even though during covid they are allowing visitors in most other departments they refuse to allow partners to be there with you.
How was your experience with Vicky Moy at Kaiser Permanente Sacramento?
She answered all my questions and had a good bedside manner. As a clinic I feel kaiser has their physicians treat every case exactly the same rather than individually. Their physicians do the best they can with what they are allowed to do.
What's one piece of advice would you give a prospective patient of Vicky Moy at Kaiser Permanente Sacramento?
Ask all of the questions she is knowledgeable and will answer any of them.
During treatment, were you treated like a number or a human with Vicky Moy at Kaiser Permanente Sacramento?
She was kind and answered all my questions.
Describe the protocols Vicky Moy used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Letrozole with trigger and an IUI.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Efficient.
Describe your experience with Kaiser Permanente Sacramento.
You typically have to call and leave messages there isn’t always someone answering phones during business hours. They were great at calling back within a efficient amount of time. But your aren’t allowed to do back to back treatments you are only allowed to do them every other month. Their rooms are small so even though during covid they are allowing visitors in most other departments they refuse to allow partners to be there with you.
Describe the costs associated with your care under Vicky Moy at Kaiser Permanente Sacramento.
My insurance covers 50% so each IUI with letrozole and trigger was about $325.
10
Doctor
Vicky Moy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5