Kaiser Permanente Sacramento

4 doctors work here

Rated 7.5
Strongly recommend: 42%Neutral: 31%Don't recommend: 27%7.5
42% strongly recommend
62 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.9
7.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
738
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Roseville
1600 Eureka Road
Roseville, CA 95661
(916) 614-5005
Sacramento
1650 Response Road
Sacramento, CA 95815
(888) 381-0627
Vacaville
1 Quality Drive
Vacaville, CA 95688
707-624-3215
Show 1 more

16 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
8
Age 35 - 36
1 Fertility Medications
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Latinx
Income $50K - $99K
Teacher
3rd of 3 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Hatasaka] is one of the most compassionate doctors I have ever had. Listens to his patients and you never feel rushed off...He is extremely through with all of his explanations of procedures and let’s you be a part of it as much as you want...Dr. Hatasaka is very against transferring more than 1 embryo to avoid having complications of twins...He has provided many options to us and he always reassures me that we will bring home a healthy baby one of these days...
Most of the nurses [at Kaiser Permanente Sacramento] are excellent. My account got lost in the shuffle and I almost had to cancel my transfer because they forgot about my case or it got lost. They did make it up to me but my protocol was a bit off...Strengths are this clinic is very reasonably priced if you are already a Kaiser member. They do everything to help you with offsetting the costs with grants and programs that are available. Weaknesses: you don’t always see your doctor that your under. There is a lot of room for miscommunications because of that....
How was your experience with Harry Hatasaka at Kaiser Permanente Sacramento?
Dr. Hatasaka is extremely knowledgeable with over 30 years of experience. He is one of the most compassionate doctors I have ever had. Listens to his patients and you never feel rushed off. As a patient, I have gone through a lot medical wise and he understood that aspect of my care. He is extremely through with all of his explanations of procedures and let’s you be a part of it as much as you want. Dr. Hatasaka has been a reproductive doctor for over 30 years which is a lot of time in a practice. I truly believe he will make our dreams come true in one way or another. He is as determined as we are. He has provided many options to us and he always reassures me that we will bring home a healthy baby one of these days. He truly is such a great doctor.
What's one piece of advice would you give a prospective patient of Harry Hatasaka at Kaiser Permanente Sacramento?
Ask questions :) he will answer all of them for you.
During treatment, were you treated like a number or a human with Harry Hatasaka at Kaiser Permanente Sacramento?
Very nice doctor. Explains everything well.
Describe the protocols Harry Hatasaka used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I have not been under Dr. Hatasaka for very long. I cannot say much to the procedures he has because I only went through 1 transfer with him.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Most of the nurses are excellent. My account got lost in the shuffle and I almost had to cancel my transfer because they forgot about my case or it got lost. They did make it up to me but my protocol was a bit off.
Describe your experience with Kaiser Permanente Sacramento.
Strengths are this clinic is very reasonably priced if you are already a Kaiser member. They do everything to help you with offsetting the costs with grants and programs that are available. Weaknesses: you don’t always see your doctor that your under. There is a lot of room for miscommunications because of that.
Describe the costs associated with your care under Harry Hatasaka at Kaiser Permanente Sacramento.
$4500
Describe Harry Hatasaka's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Dr. Hatasaka is very against transferring more than 1 embryo to avoid having complications of twins.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost paperwork
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
My doctor (Sara Gilbert) was on her way out of the clinic who I was under. I was already set to do a transfer and somehow I got lost in the shuffle and forgot about. I had already paid for my transfer and no one contacted me about my protocol until I called and it was almost too late. Truly think this was a reason my transfer didn’t work.
10
Doctor
Harry Hatasaka
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
8
Age 28 - 29
1 IUI
Other
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Doctor Sara is very thorough with explaining all aspects of infertility. I haven’t had too much time with her. Mainly her NPs. But I am looking forward to continue under her care. I have never felt uncared for, and all my questions and concerns are always answered. ... After my consultations I was started with as many as 6 medicated cycles along with my IUI for my last medicated cycle. I conceived on my first round but sadly ended in a miscarriage.
The strength for this clinic [Kaiser Permanente] is high. I honestly have no bad experiences here. They are all so nice and I would refer anyone here. ... I always felt so loved, welcomed and cared for at this clinic. I obviously haven’t received my ultimate want yet but I know through their care I have the best odds ...
How was your experience with Sara Babcock Gilbert at Kaiser Permanente Sacramento?
Doctor Sara is very thorough with explaining all aspects of infertility. I haven’t had too much time with her. Mainly her NPs. But I am looking forward to continue under her care. I have never felt uncared for, and all my questions and concerns are always answered.
What's one piece of advice would you give a prospective patient of Sara Babcock Gilbert at Kaiser Permanente Sacramento?
Realizing that Dr Sara is a human too and is trying her best to care for all her patients.
During treatment, were you treated like a number or a human with Sara Babcock Gilbert at Kaiser Permanente Sacramento?
I always felt so loved, welcomed and cared for at this clinic. I obviously haven’t received my ultimate want yet but I know through their care I have the best odds
Describe the protocols Sara Babcock Gilbert used in your cycles at Kaiser Permanente Sacramento and their degree of success.
After my consultations I was started with as many as 6 medicated cycles along with my IUI for my last medicated cycle. I conceived on my first round but sadly ended in a miscarriage. As I continued on I was closely monitored through my cycles with ultra sounds along with urine and pregnancy tests before my appointments. They were cautious with medications and I know did they best they could. I am now continuing on with IVF.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: NP Sharma NP Cookingham )
I saw NP Sharma the most at this clinic. I truly have so many kind words for her. She was very compassionate , explained everything very well and always made me feel like a friend and not just an infertility patient. I had many questions throughout my treatments there and I always was responded to in a timely manner. I honestly enjoy seeing the many nurses and have never had a bad experience; from the front desk to MD
Describe your experience with Kaiser Permanente Sacramento.
The strength for this clinic is high. I honestly have no bad experiences here. They are all so nice and I would refer anyone here. Besides not getting a baby yet, and the clinic being a little far from home. I have no weaknesses to share.
Describe the costs associated with your care under Sara Babcock Gilbert at Kaiser Permanente Sacramento.
I don’t have an exact number through the years but infertility is never cheap.
10
Doctor
Sara Babcock Gilbert
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
8
Age 31
Male Factor
Unexplained
European
Income $50K - $99K
Operations
3rd of 3 Docs
8 IUI With Other Docs
IVF With Other Docs
Egg Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Vu is very personable, is patient with questions and spent as much time as I needed to explain the information I needed...He seemed A little overwhelmed every time I see him but went out of the way to try to put me at ease with my concerns and questions. I would recommend him, most of my interactions have been with his medical assistants and nurses though. He seems lake a very knowledgeable man with many years of experience
I was supposed to start my birth control and that I would receive my IVF calendar [from Kaiser Permanente] on the following week. I did get my calendar within a day however the calendar was for the following month and I was not informed but I needed to stop taking my birth control for three days...I wish the staff had a smaller work load of patients so they could give more focused individual care. I will note that every time I call they ended up talking to a different nurse. And when I got my prescription calendar it was not clear to me as to when to take my medications. It wasn’t communicated to me until after the fact when I was supposed to have stopped taking them. Pay very close attention to your medication calendar. It’s your responsibility to make sure you’re taking and stopping them when needed. I just figured someone would have told me.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu is a great doctor. He seemed A little overwhelmed every time I see him but went out of the way to try to put me at ease with my concerns and questions. I would recommend him, most of my interactions have been with his medical assistants and nurses though. He seems lake a very knowledgeable man with many years of experience
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Have a list of questions that you want to ask prepared before your visit
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu is very personable, is patient with questions and spent as much time as I needed to explain the information I needed
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I am in the middle of my IVF process with dr vu. We are doing a frozen embryos cycle
Describe your experience with Kaiser Permanente Sacramento.
I wish the staff had a smaller work load of patients so they could give more focused individual care. I will note that every time I call they ended up talking to a different nurse. And when I got my prescription calendar it was not clear to me as to when to take my medications. It wasn’t communicated to me until after the fact when I was supposed to have stopped taking them. Pay very close attention to your medication calendar. It’s your responsibility to make sure you’re taking and stopping them when needed. I just figured someone would have told me.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
It cost Over 20,000 out of pocket
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
I was supposed to start my birth control and that I would receive my IVF calendar on the following week. I did get my calendar within a day however the calendar was for the following month and I was not informed but I needed to stop taking my birth control for three days in the car at Matt. I didn’t find out that I was supposed to have a break on my birth control until I had my appointment to go over my medication schedule. She said oh, you didn’t take a break in the air birth control? I I was never told that I needed to do that. Apparently it was in very small print on the top of the calendar in acronyms.
7
Doctor
Kenneth Vu
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
2
NPS
8
Age 36
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Sales Representative
1st of 2 Docs
5 IUI With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr Vue knows a lot in his field , however , he doesn’t explain infertility or IVF to the best of my understanding or my husbands . It was all explained very clinically . This is all new to us . We have been dealing with infertility for 4 years and he didn’t have any real reason why I wasn’t getting pregnant . He showed very little compassion and kind of hurried through the appointment
Unfortunately the IUI never happened as planned because the department who oversaw my husbands labs failed to tell us , the day before my procedure, that they expired 3 months prior. ... If this is the hospital and department [Kaiser Permanente] you want to go to make sure to be your own advocate. Tell them your symptoms and ask lots of questions. They are very helpful when it comes to moving forward, next steps
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
Dr Vue knows a lot in his field , however , he doesn’t explain infertility or IVF to the best of my understanding or my husbands . It was all explained very clinically . This is all new to us . We have been dealing with infertility for 4 years and he didn’t have any real reason why I wasn’t getting pregnant . He showed very little compassion and kind of hurried through the appointment
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Make sure you do your research on all things related to infertility/IVF. He is a very busy doctor so be sure to keep your appointments with him and ask as many questions necessary
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
He made it clear he was a very VERY busy doctor with many patients in many parts of Northern California and that a lot of his emails are handled by his MA’s
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Dr . Vue prescribed Menopure to me with ovidril. It was my last treatment of both due to the number of times I am able to do it , with a scheduled IUI. Unfortunately the IUI never happened as planned because the department who oversaw my husbands labs failed to tell us , the day before my procedure, that they expired 3 months prior.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
I have been with this particular nursing staff at Kaiser Roseville for almost 4 years .. while they show compassion, they are also very clinical .. never really offering advice or things to try(other than eating healthy and exercising)
Describe your experience with Kaiser Permanente Sacramento.
Kaiser is a global giant. They are busy busy 24/7. If this is the hospital and department you want to go to make sure to be your own advocate. Tell them your symptoms and ask lots of questions. They are very helpful when it comes to moving forward, next steps
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
Based on my husbands insurance, ultrasounds were only $10 and medications $10-$20 However, his insurance doesn’t cover ANYTHING for IVF :(
What specific things went wrong at Kaiser Permanente Sacramento?
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
I was on my last round of menopure and had my 5th IUI scheduled as well as an injection with Ovidril. I took my Menopure/trigger shot and the next day was supposed to have my IUI and the nurse called to inform me that my husbands labs had expired in January ... they couldn’t move on with my procedure for an IUI and I lost out on that round of menopure .
2
Doctor
Kenneth Vu
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Kaiser Permanente Sacramento
Roseville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
8
Age 29
1 Embryo Freezing
Male Factor
Prefer not to answer
Income $100K - $199K
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Vu sees a lot of patients always bouncing from one to the next. I was warned that he is very scientific about the process, “ very doctor like” and gives it to you straight, which I appreciate but others have found insensitive. All I care about is if he can get us our end result, a child.... Dr. Vu was the one that really was able to explain my husband’s infertility issues with us. We had a private consultation with Dr. Vu and he considered all of our tests and labs and let us know that IVF with ICSI were our best chance.
The nurse case managers [Kaiser Sacramento] were wonderful! They answer phone calls and emails within a few hours or by the next morning. They really take the time to explain everything and have tissues ready when needed for those emotional appointments.... The scheduling process has a long wait list sometimes for transfer or egg retrieval. It’s essentially first to pay gets a spot. So the waiting was frustrating at times. Other than that, no complaints or comments.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu was the one that really was able to explain my husband’s infertility issues with us. We had a private consultation with Dr. Vu and he considered all of our tests and labs and let us know that IVF with ICSI were our best chance. He told us IUI would be a low success rate and he wouldn’t bother. I appreciated his honest opinion and after my husband and I doing our homework we agreed. Dr. Vu describes my husband’s low motility with a great analogy “you trying to get pregnant naturally is like a team of soccer players with no legs”. Honestly this analogy resonated with us and it all kind of clicked for us. My husband and I are both sports people so it was perfect for us. The only thing that I would say was frustrating was during my ultrasound appointments leading up to egg retrieval, he would come into the room and wiz through my appointment and then scoot out to the next patient. He is extremely busy and I know this, but a tiny bit more time would be calming and appreciated. At my egg retrieval he was obviously more present and explained everything to my husband and I. Have not had a transfer yet, but will schedule for later this year.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Ask all your questions!! We all have a ton going through this process, speak up he is friendly and will let you know the answer. It might be straightforward but he has the answers to most.
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu sees a lot of patients always bouncing from one to the next. I was warned that he is very scientific about the process, “ very doctor like” and gives it to you straight, which I appreciate but others have found insensitive. All I care about is if he can get us our end result, a child. The Nurse case managers are wonderful though and really take the time to be personal and answer all of my questions. They also are able to directly get a response from Dr. Vu if I need one.
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We were a make factor infertility case and I was already showing a high follicle count prior to beginning meds. He wanted to make sure that I progressed appropriately but also took into consideration that I was high risk for OHSS. He kept my meds at the minimum needed and adjusted accordingly. He ended up having us do a freeze all to try and avoid OHSS and give us the best chance for success. He wanted my body to have a natural menstrual cycle and get rid of all the medications prior to transfer the embryo.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: There was a team of Nurse Case Managers. Kathy and Laurel were the two I worked with the most.)
The nurse case managers were wonderful! They answer phone calls and emails within a few hours or by the next morning. They really take the time to explain everything and have tissues ready when needed for those emotional appointments. At my egg retrieval I was slightly anxious and ended up having an allergic reaction to a form of penicillin and my RN was so amazing and compassionate when I had to leave my husband and go to the procedure room. She held my hand until I was out under. I can not speak more highly of the nurses!!
Describe your experience with Kaiser Permanente Sacramento.
The scheduling process has a long wait list sometimes for transfer or egg retrieval. It’s essentially first to pay gets a spot. So the waiting was frustrating at times. Other than that, no complaints or comments.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
We did IVF with ICSI totaling about $12,000. Our meds were an additional $3800 after a rebate we received from the drug company based on our income. We then later found out we needed to do frozen transfer which is an additional $1690. I have been told that if our first frozen cycle does not result in a live birth, Kaiser will cover a second frozen transfer for us.
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Dr. Vu made it clear he likes, one healthy baby and one healthy mama. I originally went in with the idea that I wanted to transfer 2, he stressed his recommendation that because I am younger and very healthy he would only transfer one at a time to avoid complications during pregnancy. I am also pre-diabetic so he especially urged one embryo transfer.
8
Doctor
Kenneth Vu
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
10
NPS
8
Age 28 - 31
1 IVF
Unexplained
Prefer not to answer
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Sohn is very kind. My only complaint is that he seems very conservative with treatment and does not like to take risks (i.e. questioned me several times to ensure I wanted to implant two embryos instead of one). Al though we haven't gotten the results we want, I would recommend Dr. Sohn to my friends. He is very responsive by email as well...Dr. Sohn has great bedside manners. He is kind and understanding of this difficult situation...
The nurses aren't very consistent with their communication and one bad apple can ruin the bunch! Sometimes with Kaiser, you have to be your own advocate...After my first egg retrieval, the clinic failed to send me the embryo report. Another frustrating thing with this clinic has been when they schedule lunch time appointments and there is no receptionist at the desk, so you have to knock on the door and there is generally no one that answers... so you have to sit in the waiting room and hope someone comes out to find you. I've also found that their appointments are generally running late and I often have to wait ~15 for my appointment to start.
How was your experience with Sae Sohn at Kaiser Permanente Sacramento?
Dr. Sohn is very kind. My only complaint is that he seems very conservative with treatment and does not like to take risks (i.e. questioned me several times to ensure I wanted to implant two embryos instead of one). Al though we haven't gotten the results we want, I would recommend Dr. Sohn to my friends. He is very responsive by email as well.
What's one piece of advice would you give a prospective patient of Sae Sohn at Kaiser Permanente Sacramento?
If you're going in for IVF, be prepared for a roller coaster!
During treatment, were you treated like a number or a human with Sae Sohn at Kaiser Permanente Sacramento?
Dr. Sohn has great bedside manners. He is kind and understanding of this difficult situation.
Describe the protocols Sae Sohn used in your cycles at Kaiser Permanente Sacramento and their degree of success.
For both egg retrievals, I was put on the Microdose Lupron protocol (with Gonal-F & Menopur). He said this was the most aggressive protocol he prescribes for his patients. My first IVF, I had 12 eggs retrieved. 8 fertilized, and only 4 made it to day-5 embryo's.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Unfortunately I have not had great experiences with the nursing staff here. Communication issues and one nurse has not been very compassionate throughout this process. She comes across extremely fake and demeaning in how she interacts with me. I have had conversations with other patients who have had the same experiences with this one in particular nurse. The other nurses have been great, but unfortunately it only takes one bad apple to ruin the entire experience.
Describe your experience with Kaiser Permanente Sacramento.
Strengths: If you're a Kaiser member, using Kaiser is very convenient. Weakness: The nurses aren't very consistent with their communication and one bad apple can ruin the bunch! Sometimes with Kaiser, you have to be your own advocate...
Describe the costs associated with your care under Sae Sohn at Kaiser Permanente Sacramento.
IVF Egg Retrieval: $13,440.00 Medication (Mandells Pharmacy) - $4354.00
Describe Sae Sohn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Dr. Sohn strongly prefers implanting only one embryo at a time.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost paperwork
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
After my first egg retrieval, the clinic failed to send me the embryo report. Another frustrating thing with this clinic has been when they schedule lunch time appointments and there is no receptionist at the desk, so you have to knock on the door and there is generally no one that answers... so you have to sit in the waiting room and hope someone comes out to find you. I've also found that their appointments are generally running late and I often have to wait ~15 for my appointment to start.
10
Doctor
Sae Sohn
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
LGBTQ
2013 - 2017, Unknown Success
NPS
8
NPS
8
Age 21 - 25
Donor Sperm
PCOS
European
Ashkenazi Jewish
Income $0 - $49K
Sales Representative
3rd of 4 Docs
6 IUI With Other Docs
LGBTQ
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Klooster] paid attention to detail, was straight to the point and didn't sugar coat, but took the time to present everything in an understanding manner. He made us feel like we were just another patient, that he sincerely wants us to be able to have a child....He was calm mannered and understanding. Took the time to asses out needs. Very thorough, and calm....he'll make sure things are done right but it won't be easy.
Communicative and willing to make adjustments. ..Everyone else, inclusive of doctors, nurses, reception, all of the staff [at Kaiser] was fantastic...They were all extremely attentive to all of our needs in office, and answered all of our question during the process via telephone....Some doctors did not listen when we stated certain tests were needed.... the largest costs we have are purchasing sperm for 1,200 for 6 cycles
How was your experience with Curt Klooster at Kaiser Permanente Sacramento?
He was calm mannered and understanding. Took the time to asses out needs. Very thorough, and calm. Out of every other fertility doctor at the clinic, was the only one willing to do what I needed to help us try to start a family.
What's one piece of advice would you give a prospective patient of Curt Klooster at Kaiser Permanente Sacramento?
Be prepared to jump into this head first, he'll make sure things are done right but it won't be easy.
During treatment, were you treated like a number or a human with Curt Klooster at Kaiser Permanente Sacramento?
He paid attention to detail, was straight to the point and didn't sugar coat, but took the time to present everything in an understanding manner. He made us feel like we were just another patient, that he sincerely wants us to be able to have a child.
Describe the protocols Curt Klooster used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We used clomid up to the higher dose, no response for the first 2 cycles. The highest clomid with injectables for the 3th cycle. 4th cycle used Menipur, IUI, miscarried. 5th cycle did 2 vials, 3 vials, and 4 vials consecutively for the 5th cycle. Failed IUI. 6th cycle we did the same as above. 7th cycle, started 4 consecutive vials of Menipur, highest amount of injectables available. Failed IUI. 8th cycle they put my wife on Prednisone for 3 cycles to suppress adrenal hormones while continuing on a high dose of menipure. This is when we started seeing progress. 3 failed IUIs.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
They were all extremely attentive to all of our needs in office, and answered all of our question during the process via telephone.
Describe your experience with Kaiser Permanente Sacramento.
Communicative and willing to make adjustments. I will say Dr. Vu was the absolute worst fertility doctor we have ever seen. After just a couple attempts he looked me and my wife in the eyes and told us to give up. The biggest jerk. He didn't understand why we're upset and had no compassion. Everyone else, inclusive of doctors, nurses, reception, all of the staff, was fantastic, EXCEPT Dr. Vu.
Describe the costs associated with your care under Curt Klooster at Kaiser Permanente Sacramento.
I have full coverage insurance, paying not too much. Maybe 2,000 after insurance kicked in and the largest costs we have are purchasing sperm for 1,200 for 6 cycles. Totaling around 10,000.
Describe Curt Klooster's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Never did any embryo transfers.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost paperwork
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
Some doctors did not listen when we stated certain tests were needed, when we switched doctors we were able to have progress on that.
8
Doctor
Curt Klooster
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Roseville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
7
Age 35
3 IUI
Unexplained
European
Income $100K - $199K
Teacher
1st of 2 Docs
2 IVF With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Cookingham was a knowledgeable and compassionate doctor. She set an evidence-based plan of care for us, and made reliable recommendations as treatment went on. She responded quickly when we had questions. ... We did clomid only two cycles and clomid plus IUI three times. ... She was compassionate and knowledgeable, and took her time explaining everything to us clearly. ...
Kaiser is a little like a well oiled factory. What’s great is that they coordinate care with the rest of your medical team- very convenient! ... That is, no care coordinator, just receptionists, no after hours doctor that I recall, and not a lot of wiggle room in scheduling monotorinv appointments. If you need a lot of hand holding/personal care, you may want to explore other clinics. That said, I did feel the care here was very good. ... We seemed to see different nurses each time, and were happy with all that we encountered.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham was a knowledgeable and compassionate doctor. She set an evidence-based plan of care for us, and made reliable recommendations as treatment went on. She responded quickly when we had questions. At the time of our treatment with her (2016) she divided her time between two Kaiser locations, which made scheduling a little more difficult, but it never prevented us getting IUI treatments on time. However, it was a factor in us deciding to go elsewhere when we were promoted to IVF. If I had lived closer to her practice, I would have continued under her care without resevervations.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Write down any questions you have as you think of them. This my number one piece of medical advice, regardless of physician.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
We had a wonderful initial consultation with Dr. Cookingham. She was compassionate and knowledgeable, and took her time explaining everything to us clearly.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We did clomid only two cycles and clomid plus IUI three times. After that we discussed the possibility of either injectibles plus IUI, or going straight to IVF. We chose IVF.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Staff was great. We seemed to see different nurses each time, and were happy with all that we encountered.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser is a little like a well oiled factory. What’s great is that they coordinate care with the rest of your medical team- very convenient! But, unless something had changed since 2016, it is very much like the rest of Kaiser. That is, no care coordinator, just receptionists, no after hours doctor that I recall, and not a lot of wiggle room in scheduling monotorinv appointments. If you need a lot of hand holding/personal care, you may want to explore other clinics. That said, I did feel the care here was very good.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Clomid was cheap- about $10 I think. IUIs cost about $1000 each if I recall.
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
8
Age 41 - 42
6 IUI
Donor Sperm
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
2 Embryo Freezing With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Lisa is very knowledgeable in her field. She has excellent bed side manners and is very honest/blunt but open to trying things. I appreciate her ability to explain things in layman's terms. I do wish she foupd have been at more of my appointments though...I have very productive ovaries for my age, which Lisa knew how to work with as far as drugs administered. My challenge is that the drug combo that got me pregnant once (but miscarried) also made my ovaries over respond on the next attempt
New clean facility. Easy communication/reliable responsiveness. The ultrasound equipment used is not very clear, nurse performing exam even comments on it. Inconvenient that [Kaiser Permanente] won't store donor frozen sperm, not even for a day or a few minutes. You must ship donor sperm to home and bring with you to insemination and bring tank back to your car/fedex after.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Lisa is very knowledgeable in her field. She has excellent bed side manners and is very honest/blunt but open to trying things. I appreciate her ability to explain things in layman's terms. I do wish she foupd have been at more of my appointments though.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Just be honest with her and take things she says with a grain of salt so to speak. Your gut feelings are important too.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr Cookingham is very personable. She communicates like she knows you well and is very good at explaining things in layman's terms.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I have very productive ovaries for my age, which Lisa knew how to work with as far as drugs administered. My challenge is that the drug combo that got me pregnant once (but miscarried) also made my ovaries over respond on the next attempt. So the following cycles have been not right feeling because she modified my drugs. Still trying to work out a new drug plan for my body.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Stephanie kurata)
Stephanie was organized, timely, followed through with what she said and knowledgeable.
Describe your experience with Kaiser Permanente Sacramento.
New clean facility. Easy communication/reliable responsiveness. The ultrasound equipment used is not very clear, nurse performing exam even comments on it. Inconvenient that kaiser won't store donor frozen sperm, not even for a day or a few minutes. You must ship donor sperm to home and bring with you to insemination and bring tank back to your car/fedex after.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Insured so only copays for iui and medication
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Vacaville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
9
NPS
8
Age 33
Surrogacy
European
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Neutral
Successful
He [Dr. Kenneth Vu] was very knowledgeable and trustworthy. I felt comfortable with him. Dr. Vu was funny and knew how to lighten the mood while dealing with a very sensitive situation. My only complaint is that I felt like the appointments were rushed...I was the surrogate for my sister in law and brother in law. I was on birth control pills to synch up with my sister in law's cycle, estrogen pills, baby asparin and progesterone shots.
The coordinator [at Kaiser Permanente] was very helpful. She was really responsive and a great advocate. She didn't make me feel like my questions were stupid and when I had an excessive amount of bleeding after my first ultrasound after the transfer, she was kind and compassionate...They forgot to tell that I needed to give a blood sample during my appointments after the transfer and I had to come back after leaving. They were very nice otherwise.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
He was very knowledgeable and trustworthy. I felt comfortable with him. Dr. Vu was funny and knew how to lighten the mood while dealing with a very sensitive situation. My only complaint is that I felt like the appointments were rushed.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Be up front and don't hold back on asking questions about the process.
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
I felt like I was a human during treatment until the last appointment before they let me loose to my own doctor.
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I was the surrogate for my sister in law and brother in law. I was on birth control pills to synch up with my sister in law's cycle, estrogen pills, baby asparin and progesterone shots.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
They forgot to tell that I needed to give a blood sample during my appointments after the transfer and I had to come back after leaving. They were very nice otherwise.
Describe your experience with Kaiser Permanente Sacramento.
The coordinator was very helpful. She was really responsive and a great advocate. She didn't make me feel like my questions were stupid and when I had an excessive amount of bleeding after my first ultrasound after the transfer, she was kind and compassionate.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
I don't know. I was the surrogate and the intended parents took care of the billing.
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
The only thing I remember about it is that he didn't want to transfer more than two embryos.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
They forgot to tell me that I needed to have my blood drawn when I had an appointment after the transfer.
9
Doctor
Kenneth Vu
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
8
NPS
8
Age 35 - 36
1 IVF
Diminished Ovarian Reserve
PCOS
Tubal Blockage
Other
European
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Neutral
Neutral
Successful
He [Dr. Kenneth Vu] is very funny but also fast and to the point. Doesnt like to spend time explaining things to you if he diesnt have to...I think he knows what he is doing. I was very happy with the results but he didnt go over the grades of my eggs or take the time to talk me through much. He was very busy though I believe at the time there was only one other dr. Over all I think he was a great Dr and knew what he was doing
We paid $18,000 or a little more for Meds, retrieval and a fresh transfer [at Kaiser Permanente]...The clinic was kept very clean. They were usually running 20 min or so behind every time I had to go. The staff was friendly. I once waited an hour and that was the longest I had had to wait but I guess it's like most Dr.s offices...I usually saw the same nurse and though I dont remember her name she was really wonderful
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
I think he knows what he is doing. I was very happy with the results but he didnt go over the grades of my eggs or take the time to talk me through much. He was very busy though I believe at the time there was only one other dr. Over all I think he was a great Dr and knew what he was doing
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
As long as you dont need all the answers eash visit he knows what he is doing!
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
He is very funny but also fast and to the point. Doesnt like to spend time explaining things to you if he diesnt have too
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Stemmed for 12 days
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
I usually saw the same nurse and though I dont remember her name she was really wonderful
Describe your experience with Kaiser Permanente Sacramento.
The clinic was kept very clean. They were usually running 20 min or so behind every time I had to go. The staff was friendly. I once waited an hour and that was the longest I had had to wait but I guess it's like most Dr.s offices
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
We paid $18,000 or a little more for Meds, retrieval and a fresh transfer
8
Doctor
Kenneth Vu
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
8
Age 39 - 40
3 IUI
Uterine Fibroids
Other
Latinx
Income $50K - $99K
Teacher
2nd of 3 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. klooster is a good doctor and shares good information.... Iui 1 with him was femara. Iui 2 was a mix cycle of femara and menopur followed by a trigger shot. Ultrasound showed I had one mature follie. Iui 3 was Clomid and menopur followed by a trigger shot. The hope was I would have a better responses to clomid and I did.i did have a better response with four follies but still no pregnancy.
They are organized but since Kaiser [Sacramento] is limited on the number of clinics they are busy.... They [nursing staff] are wonderful, compassionate, and communicate especially Sharma!... Iui 1 with him was femara. Iui 2 was a mix cycle of femara and menopur followed by a trigger shot. Ultrasound showed I had one mature follie. Iui 3 was Clomid and menopur followed by a trigger shot. The hope was I would have a better responses to clomid and I did.i did have a better response with four follies but still no pregnancy.
How was your experience with Curt Klooster at Kaiser Permanente Sacramento?
Dr. klooster is a good doctor and shares good information. He has done my myomectomy and hysteroscopy as well. I wish I saw him more for my iuis but he doesn't handle that and leaves it to his nurse practitioner.
What's one piece of advice would you give a prospective patient of Curt Klooster at Kaiser Permanente Sacramento?
Don't be afraid to ask questions. He will answer all your questions.
During treatment, were you treated like a number or a human with Curt Klooster at Kaiser Permanente Sacramento?
He is very sensitive and willing to take time with me.
Describe the protocols Curt Klooster used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Iui 1 with him was femara. Iui 2 was a mix cycle of femara and menopur followed by a trigger shot. Ultrasound showed I had one mature follie. Iui 3 was Clomid and menopur followed by a trigger shot. The hope was I would have a better responses to clomid and I did.i did have a better response with four follies but still no pregnancy. Quality could be an issue. We are now moving to Ivf.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
They are wonderful, compassionate, and communicate especially Sharma!
Describe your experience with Kaiser Permanente Sacramento.
They are organized but since Kaiser is limited on the number of clinics they are busy. I had to float between Sacramento and Roseville to receive all my treatments at necessary cycle times.
Describe the costs associated with your care under Curt Klooster at Kaiser Permanente Sacramento.
1500
7
Doctor
Curt Klooster
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
9
NPS
7
Age 39 - 41
7 IUI
Donor Sperm
Diminished Ovarian Reserve
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Klooster is very informative in explaining for pros and the cons of each procedure and treatment. He is very encouraging. He understand the cost and emotional struggle treatment can have and provides you with all the information to make your decisions...Because I'm using donor sperm and had never tried getting pregnant we did one round without any medications, then tried three rounds of clomid, one round with a mix of clomid and menopur and then the last round was all menopur.
I feel Kaiser is a little more restricted in their guidelines on treatment and steps...The [nursing] team in the fertility office was very kind...Because I'm using donor sperm and had never tried getting pregnant we did one round without any medications...cost varied, it was not covered by my health plan...Dr. Klooster is very informative in explaining for pros and the cons of each procedure and treatment. He is very encouraging.
How was your experience with Curt Klooster at Kaiser Permanente Sacramento?
Dr. Klooster is very informative in explaining for pros and the cons of each procedure and treatment. He is very encouraging. He understand the cost and emotional struggle treatment can have and provides you with all the information to make your decisions
What's one piece of advice would you give a prospective patient of Curt Klooster at Kaiser Permanente Sacramento?
He is very straight forward.
During treatment, were you treated like a number or a human with Curt Klooster at Kaiser Permanente Sacramento?
Dr. Klooster is very caring and informative.
Describe the protocols Curt Klooster used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Because I'm using donor sperm and had never tried getting pregnant we did one round without any medications, then tried three rounds of clomid, one round with a mix of clomid and menopur and then the last round was all menopur. Each round was unsuccessful.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The team in the fertility office was very kind
Describe your experience with Kaiser Permanente Sacramento.
I feel Kaiser is a little more restricted in their guidelines on treatment and steps
Describe the costs associated with your care under Curt Klooster at Kaiser Permanente Sacramento.
cost varied, it was not covered by my health plan.
9
Doctor
Curt Klooster
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2011, Unsuccessful
NPS
7
NPS
7
Age 30
2 IUI
Anovulation
PCOS
Other
Income $200K - $499K
Neutral
Neutral
Unsuccessful
Dr Goud was the first person who really listened to me and my struggles to get pregnant. He finally figured out why I wasn't getting pregnant and gave me options for treatment. Unfortunately, I never achieved a pregnancy under his care but that was our choice not to continue with treatment. He was very kind and compassionate.... Dr Goud diagnosed my PCOS and started me on metformin.
Dr Goud was the first person who really listened to me and my struggles to get pregnant. He finally figured out why I wasn't getting pregnant and gave me options for treatment. Unfortunately, I never achieved a pregnancy under his care but that was our choice not to continue with treatment. He was very kind and compassionate.... Dr Goud diagnosed my PCOS and started me on metformin.
How was your experience with Pravin Goud at Kaiser Permanente Sacramento?
Dr Goud was the first person who really listened to me and my struggles to get pregnant. He finally figured out why I wasn't getting pregnant and gave me options for treatment. Unfortunately, I never achieved a pregnancy under his care but that was our choice not to continue with treatment. He was very kind and compassionate.
What's one piece of advice would you give a prospective patient of Pravin Goud at Kaiser Permanente Sacramento?
Make sure you understand all your options and make a plan according to what your best changes are of achieving pregnancy with the budget you have for treatment.
During treatment, were you treated like a number or a human with Pravin Goud at Kaiser Permanente Sacramento?
Dr Goud was very kind and took time to explain things to me so I could make informed decisions regarding my care.
Describe the protocols Pravin Goud used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Dr Goud diagnosed my PCOS and started me on metformin. I did two cycles of cloned and IUI.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
The nursing staff were kind but after all these years not very memorable.
Describe your experience with Kaiser Permanente Sacramento.
The clinic was good and operated similarly to Kaiser's model for health care.
Describe the costs associated with your care under Pravin Goud at Kaiser Permanente Sacramento.
I can't recall
7
Doctor
Pravin Goud
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Kaiser Permanente Sacramento
Vacaville
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
10
NPS
8
Age 34 - 36
1 IUI
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. cookingham is very sweet. I trust her with everything. She takes the time to explain procedures, makes you feel comfortable and actually truly cares about you. Dr. Cookingham replies quickly back to emails and phone calls.... Most of the nursing staff is very sweet. For my second cycle I feel like I was forgot a little bit. My waivers got a little messed up. There is a nurse there that always had to call me with my negative results. I felt as if she truly did not understand her patients. She was too happy about my negative test and it really bugged me.
The clinic [Kaiser Sacramento] takes on too many patients. Appointments are always running behind.... Most of the nursing staff is very sweet. For my second cycle I feel like I was forgot a little bit. My waivers got a little messed up. There is a nurse there that always had to call me with my negative results. I felt as if she truly did not understand her patients. She was too happy about my negative test and it really bugged me.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. cookingham is very sweet. I trust her with everything. She takes the time to explain procedures, makes you feel comfortable and actually truly cares about you. Dr. Cookingham replies quickly back to emails and phone calls.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
To trust her
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Most of the nursing staff is very sweet. For my second cycle I feel like I was forgot a little bit. My waivers got a little messed up. There is a nurse there that always had to call me with my negative results. I felt as if she truly did not understand her patients. She was too happy about my negative test and it really bugged me.
Describe your experience with Kaiser Permanente Sacramento.
The clinic takes on too many patients. Appointments are always running behind.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
10,300 for fresh cycle, $4000-$5000 for frozen transfer,
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
8
Age 29
1 IVF
Male Factor
Other
Income $50K - $99K
Strongly Recommends
Neutral
Successful
Dr. Vu was very friend and very knowledgeable. From day one he addressed all aspects of the journey and what to expect. Dr. Vu gave you the power to make your own decisions but ensured that the decision was a knowledgable one. ... Dr. Vu was always positive and friendly. He had a very busy work load but always took time to talk with you.
Strength is that they [Kaiser Permanente Sacramento] are successful and friendly. Weakness is the amount that they cost and at times had me over order meds which costs me more money. Overall they are a great clinic [. They are very knowledgeable and share their knowledge with their patients. ... They [nurses] are available 7 days a week. They respond quickly to emails and phone calls. They are very helpful and I always had questions. They are always friendly and helpful.
How was your experience with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu was very friend and very knowledgeable. From day one he addressed all aspects of the journey and what to expect. Dr. Vu gave you the power to make your own decisions but ensured that the decision was a knowledgable one.
What's one piece of advice would you give a prospective patient of Kenneth Vu at Kaiser Permanente Sacramento?
Call before you plan to start a treatment because the are booked out for months.
During treatment, were you treated like a number or a human with Kenneth Vu at Kaiser Permanente Sacramento?
Dr. Vu was always positive and friendly. He had a very busy work load but always took time to talk with you.
Describe the protocols Kenneth Vu used in your cycles at Kaiser Permanente Sacramento and their degree of success.
They very closely monitor you so that they can adjust meds according to your specific needs.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: There were 5 nurses on my care team)
They are available 7 days a week. They respond quickly to emails and phone calls. They are very helpful and I always had questions. They are always friendly and helpful.
Describe your experience with Kaiser Permanente Sacramento.
Strength is that they are successful and friendly. Weakness is the amount that they cost and at times had me over order meds which costs me more money. Overall they are a great clinic. They are very knowledgeable and share their knowledge with their patients.
Describe the costs associated with your care under Kenneth Vu at Kaiser Permanente Sacramento.
It was approximately $20,000 for an IVF cycle with ICIS. This is including the medication and not including genetic testing.
Describe Kenneth Vu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
They give you the power to make your own decision but will make sure that you have recieved full knowledge of any potential risks.
10
Doctor
Kenneth Vu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5